It’s alive – “My T-Mobile” service back online


Redditors, TmoNews readers and T-Mobile customers were concerned over the past few days as it seemed the online My T-Mobile service was dead, or temporarily hybernating. Now, we can confirm, it’s back online again. Head on over to and you’ll no longer be greeted by the “we’ll be back soon message”. Instead, you should be able to log in to your account and manage it as you had been able to before.

So if you were looking to upgrade your phone, change your plan or pay your bill without actually having to talk to a person, you can now do that again. To all those in Customer Care teams: I hope you survived the past couple of days.

Readers, if you notice any changes after you log in, be sure to let us know either in the comments or by email. Also, if there’s still a bug lurking in the system update us.

Tags: , ,

  • Michael

    Cant jump a phone online if you had more then 10lines still. That bug hasnt been fixed.

    • tmo manager

      Wow. Gotta love these comments. No one is ever happy about thing T-Mobile is doing or has happening. Makes me love going to work everyday

      • Frankwhitess

        People are always going to complain… T Mobile can have better service than Verizon and people will still complain that CDMA call quality is better than GSM… Always something with humans..

        • Luis Ramirez

          lmao pointing out a bug the op has had for a year now is complaining? gosh always something with humans…..

        • gr8gatzby

          earth-born noobs.

      • Michael

        Hey I love tmobile been with them since they opened. But just the if you had more then 10 lines bug hasnt been fixed for over a year.

  • GammaSmasher71

    I still can’t register my new t-mobile account online. I just want to spend money in their store, and they won’t let me.

    • Goat

      Call CS for help on that one

  • brybry

    and it’s still broken. I can’t print/pdf my detailed bills at all. It’s been like this for a while now.

    • Mike Palomba

      That may not be the website. When I use safari I can’t print/pdf my bill but if I switch to chrome it works. Try it out with chrome and it might work

      • brybry

        i’ve tried all three browsers ie firefox and chrome.
        it’s an error on the server side, it’s not able to retrieve my bill

  • Daniel Darnell

    It’s still broken, I’m missing a line on my account plus I can’t change any of my profile information. You can’t register either, it’s far from fixed.

  • Raiterio Patterson

    I logged in with no problems. I’ll be updating just in time for my birthday.

  • Joe

    I was gonna change/update my sim card but the feature got removed. Anyone else having same problem?

  • emcdonald75

    I have a Galaxy Note 4 black, but the website shows that I have a Galaxy Note 3 black. When I tried to update the phone, there is no Galaxy Note 4 listed. Is this a problem with the website? Is T-Mobile aware of this?

  • Randall Lind

    They still haven’t add a Samsung Galaxy S6 photo for my device. LOL

  • Tmosince2003

    Nope, can’t update the profile on any line. Did get a sim change done on Saturday.

  • lynyrd65

    It’s down again

  • Goat

    I think this was to fix the alert that customers with the older 20$ unlimited data plan were getting. It said something along the lines that we hit our limit, and were being throttled although we weren’t actually.

  • 702NOsaints

    Down again guess they refuse to take my money….I’m ok with it

  • Daniel Darnell

    Well my add a line still isn’t showing up and the T-Mobile registration site shows it’s not even a T-Mobile number! I contacted T-Mobile they said they submitted a ticket and it could take up to 5 days to fix. Seriously the My T-Mobile website is just so screwed up now.

  • Tyler Conner

    Still down! Its sad when people have to get there news from comments of other readers instead of the news media. No wonder news media is going obsolete

  • 702NOsaints

    Damn it Tmo made a payment in advance bill comes up doesn’t reflect payment on monthly bill yet said I made a payment. Get it together plz!!!!!!!!

  • Scott


  • Tamara2589