T-Mobile retail undergoing changes this month: New uniforms and mobile POS systems


We’ve received various tips this month regarding T-Mobile’s upcoming changes to its retail stores. Primarily, they revolve around a new uniform for the company’s staff. Instead of wearing smart black “dress” pants/slacks, staff will be required to wear black or blue jeans.

Screen Shot 2014-04-01 at 15.23.05In one of our sources own words: “They are traditional “work-specific” jeans, so no tears, cuts, fade, studs, etc. Needs to fit properly around waist and be proper length for professional attire.”¬†In other words, no baggy ripped jeans hanging around your knees.¬†Staff are required to purchase their own jeans, in their own time and won’t be reimbursed. For some, this will be no problem. Some of us like shopping for new attire. And personally, if T-Mobile UK had gone with these changes when I worked for them, I’d have jumped at the opportunity to get out of my uncomfortable and “professional” uniform. But not everyone is average height and size, so finding well-fitted jeans can pose a problem.

Regardless of the mild frustration for some, wearing jeans to work rocks. Right? I mean, if John Legere can wear Batman Converse, a pink Tee and jeans, why do retail staff have to wear formal slacks? (I jest. Sort of.)

The date this change takes effect: April 11th, of course. The date everything seems to be happening this month at T-Mobile. We’ll also see the launch of the Galaxy S5 and HTC One M8.

More excitingly, we’re being told that T-Mobile has been rolling out a mobile POS system whereby store staff can complete transactions using iPads, similar to how Apple retail works (with iPads instead of iPods). Our source tells us they’ve been rolling out the equipment installation in stores on Long Island, NY. We’ve not seen any official images, or memos on this particular change, so for now, take it with a pinch of salt. It could just be an early test, to see how it plays out in real life.


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