SMS Providers Already Threatening To Cancel Services To T-Mobile Customers

Yesterdays reporting regarding T-Mobile and their plans to increase the cost of third party text providers has already prompted at least one company to threaten to bar message alerts from T-Mobile. Cha Cha, a leading provider of answering any question you can ask it via text has publicly stated they would “drop T-Mobile from our service.” Accusing T-Mobile of “triple dipping,” Cha Cha, which counts T-Mobile as 12% of their service or close to 125,000,000 messages per year, is up in arms. Cha Cha is the 6th largest US SMS sender behind expected heavyweights like Twitter, Facebook and ESPN.

ChaCha’s statement:

If T-Mobile moves forward with its “twitter tax” that is rumored to begin on Oct 1st, ChaCha absolutely will drop T-Mobile from our service. T-Mobile is a carrier that doesn’t understand the realities of content businesses including Facebook, Twitter, ESPN, and ChaCha. ChaCha has more than 15 million monthly unique users for whom we answer over 2 million questions every day. The vast majority of these answers are delivered by SMS text. Subscribers for these texts are already paying t-Mobile and they are paid something already by aggregators/publishers. Now, they plan to impose an egregious and unacceptable tax.

Given that the costs to deliver text are miniscule, T-Mobile already makes profits from what they charge their customers, aggregators, and publishers. There, T-mobile is “triple dipping.” We don’t see any reason for this, other than greed.

This will be unfortunate for T-Mobile users who will either need to switch to another carrier to enjoy texting services, or access similar services via the mobile web and/or mobile apps (for which T-Mobile gets nothing incrementally). Starting today we will make it clear to our T-Mobile users that ChaCha would still be available on other carriers and/or via the mobile web or mobile apps.

If T-Mobile moves forward they will give their subscribers reasons to consider other carriers and/or prevent defectors from AT&T/Sprint/Verizon from considering T-Mobile. Also, their proposed pricing move will completely stifle innovation in the space, further harming T-Mobile customers.

ChaCha knows that our real-time “answers” and dbase of billions of answers is valuable and can be leveraged within any of these platforms. We prefer that T-Mobile not take this step, but if they do, we will no longer provide our free SMS service to T-Mobile and shift the traffic to other carriers and platforms. It’s unfortunate for T-Mobile subscribers since they will miss out on ChaCha and many free services because of this short-sighted move by T-Mobile.

TechCrunch also received a reply from 4INFO, a leading provider of sports scores, horoscopes, celebrity gossip etc…and also among the top 6 in SMS providers in the United States. While 4INFO didn’t take the same stance as Cha Cha by promising to outright cancel their services to T-Mobile customers, they did express disappointment and concern that their publishers which includes super heavyweights such as Yahoo, the NBA, USA Today, NFL, NBC and The Weather Channel just to name a few might be forced to cancel the service in the future.

Both companies make a point to admonish T-Mobile for this move and express that the increase in price, while small has lasting implications when you consider that billions of messages are sent to tens of millions of consumers each year. The bottom line is I think both of these companies have expressed their disappointment publicly regarding this matter and hope that T-Mobile reconsiders prior to the October 1 start date.



  • Trist

    Well unless all the other phone companies decide to mimic t-mobile and impose this “tax”…dont the companies usually mimic each others moves?


    Bye Bye Cha Cha!!! I don’t care about getting text updates!!! Oh well!

    • Spovik

      Chacha or texting Google? Easy decision.

  • holiday

    I love fights

  • Matt

    Used to love t mobile and would never leave. I have since moved to sprint because of there pricing increases for a network far less superior then that of other carriers. I livein t mobiles non 3g area and pay the same price that I would pay with a carrier with 3g here. There cons are out weighing there pros at this point.sorry t mobile.

    • 16309A

      If you left tmo and use sprint now, what the heck are you doing on this website?

      • rado

        relax!! relax!! ok! hah!

    • reality

      “I livein t mobiles non 3g area and pay the same price that I would pay with a carrier with 3g here. ”
      Well I hope you do not use a EVO or a Epic because if you do and not in a 4G area on Sprint you pay a $10. “still unexplained” fee by Sprint. Even though they claim it is not for 4G service, Huh?

      • Android Chick

        Supposedly Sprint said it was a “hardware fee”. Ha!

  • gunsing

    never heard of it so dont care, is that related google questions or w.e when u text google a questiong via sms?

    • Mohammad

      Yeah, what in the world is cha cha? Sound’s like chin chin.

  • tehandroid

    I hope they drop T-mobile. These services are scams and cause nothing but trouble.

  • The big loser here is Twitter. I know lots of people who use Twitter by SMS and if Twitter was charged for each text, that would add up really, really fast. If ChaCha send 125,000,000 texts per year, this would mean a $300,000 yearly fee for them. I have no idea how many texts Twitter sends to T-Mobile customers per year, but I’d assume it’s at least double or triple that number. So, this could mean half a million dollars or more imposed on Twitter. That’s a hefty price.

    • David, Managing Editor

      Ryan, nothing will be imposed on Twitter, that was made very clear to me, that Twitter and Facebook and services that don’t use middlemen won’t be affected!

  • tmorep1

    Who cares?if you switch because ur losing cha cha ur an idiot hahaha. most third party text companys screw over our customers anyway with that bs monthly charge.

  • hitch

    there are several services I use (my local county gov’t sends emergency alerts via text) that, should they be stopped, would give me pause to consider changing carriers.
    if I weren’t already paying to receive texts, I’d perhaps feel differently.

    I expect the reasoning behind this is “this will cut down on SMS spam”…
    which is fine, as far as it goes – but it’s similar to the once-proposed email “tax” of a few cents per email sent. it never materialized because legitimate businesses would have an instant additional overhead that they don’t have any way to budget for. many (maybe most) would go out of business.

    while I’m not one for propping up outmoded business models, that doesn’t really seem to be the case here. it seems like a solution to a problem akin to chemotherapy. it’s almost as likely to kill the patient as the original issue.
    in this case, more likely.

  • Yyevo

    Since I have an Android phone, I use the Facebook app for Facebook (duh), I use Touiteur for Twitter, I use Foursquare for Foursquare. I don’t subscribe to any of those scammer services and for sports scores, well, there are hundreds of other alternatives.

    Yep, won’t effect me. Charge away TMo.

  • TMOprophet

    I think the point here is that TMO is trying to be unreasonably greedy, ironic since they try to pu tout this whole atmosphere of family and affordability.

    Big Fail

    • VirtualAss

      That’s how the 3rd parties want you to see it, I see it as T-mobile keeping the trash out. Next time a beggar approaches you, ask HIM for money and see what he does.

      • Bobby

        I’m going to ask a homeless guy for money RIGHT NOW!!!

      • drew

        LOL +1

  • VirtualAss

    Here’s the thing though… lets take twitter or facebook and not some lame garbage like Cha Cha or KGB… if you’re the kind of person who lives on these updates, aren’t you also the type of person to have a smartphone w/ data plan and use apps and widgets? Why do I need a text from Facebook when my Facebook app notifies me? Why do I need to ask ChaCha a question when I can pull up a mobile wiki page or a wiki app?

    My bank sends me updates to my email address… and I have 4 different email addresses, 2 that are pushed, and all inboxes I can view using Outlook.

    So the only people this really affects are people w/ dumbphones with no data plan… I’m not saying they should be or have to be… but if these things matter THAT much to you, then get a smartphone.

    • Rob

      You must be pretty lucky..I know I am with a smart phone. Most people struggle with the bills already and adding $25-30 a month; $300-360 a year data plan is out of the question, so to stay in touch with FB, Twitter etc they use SMS. Obviously everyone would want a smart phone but the still make “dumbphones” because everyone cant afford smart phones and the plans they require.

      • jessicA

        have you ever heard the expression you have to pay to play. It hurts a few but is a good move overall so they wont have to raise the fees to the consumer

  • henry

    can i cancel etf free because of this ?

    • David, Managing Editor

      No, because this charge doesn’t affect the consumer…just the third party folks!

      • Howie_in_AZ

        But it does affect the consumer as the consumer no longer gets SMS messages via some services.

        I was wondering about this earlier as I am 30 days away from cancelling my TMobile contract early.

      • sorandkairi

        cancel your contract 30 days before its ends….. thats just stupid

  • The worst part is that, as far as I understand, SMS messages cost carriers almost nothing to deliver. They are sent using the control channel in the towers which is always on anyway…and uses the same technology as old-school pagers. According to a Gizmodo article, a $5 plan that vies you 200 messages is equivalent to paying $250 per MB of data.

    See here:
    And here:

    So, instead of charging more, imagine if T-Mobile went the other way. What if they were to finally admit that SMS effectively costs them nothing (at least not compared to voice and data), and announce texting would be free for everyone. Can you imagine the influx of new subscribers?

    • Bill

      The fees for sms and all other services are less about the service itself than they are about the cost of maintaining them. Overhead on sms might be low, however, that’s also why you don’t pay 50.00 a month for it. If you get sms for the cost of service, are you going to pay an engineer to fix it, or do you want your provider to? There are countless sms exchange issues between carriers and countries, not to mention those that pop up within the carrier itself.

      If you want non profit cellphone service, go talk to the government.


    i’m a manager for t-mobile and 10 out of 10 customers come into my store to complain about charges like this on their bill. in the end, you do know there’s probably an app for that, right?

  • John

    ChaCha isn’t a scam. It’s actually an very useful natural language SMS Q&A service. They have never once sent me an unsolicited text message; I only receive text messages as a response to one of my questions. Don’t hate on the service if you haven’t tried it.

  • dax

    I am not sure why anyone would need a question answered via text and pay for it. Twitter via text? that sounds very annoying.

    I got a new phone number a while ago and one of these services started charging my number, they did not even have the correct name but they could bill me. Super annoying.

    • Jeff

      I’ve used ChaCha a few times, plus get texts for my mobile banking, twitter activity, etc. Some people do find uses for it. I think you’re mistaking blast-solicitations with legitimate SMS subscriptions.

  • swehes

    Well. People can sign up for Google Voice. Get a Google Voice phone number and then have all text be sent to that number. And do not forward it to the phone but just read it on the app. It is very efficient and keeps spam out of your sms. I can see how this would effect Google Voice as well as they would be considered a third party as well. Thought that T-Mobile and Google was friends.

  • watbetch

    It’s no secret that T-Mobile customers are heavy texters. This will hurt “ChaCha” more than it would hurt T-Mobile.

    • Jeff

      I’ve never seen any data that T-Mobile subscribers are any more texty than anyone else, but regardless, any time a service is shut down because of a situations like this, the carrier is the one who feels the sting more than anything, and I’ll bet other 3d party publishers will follow suit by dropping T-Mo as an option.

      • AAAAAA

        Watbetch wasn’t saying tmobile subscribers are more texty than other carrier subscribers, just indicating that they are heavy texters. I think this is a good move, I bet other carriers will follow suit.

  • CoCo

    It sounds like to me ChaCha is just mad that they can’t use T-mobile’s network and services to make money without paying for it. If i were to have a football game and want to use cowboy statium for free they would laugh at me. I’m surpised this wasn’t done by a larger company first. Seeing how Verizon or ATT are usually the Greedy ones.

    • ItsMichaelNotMike

      Your comment hit the nail on the head. That’s what this is all about. Many big companies don’t like third parties making money off their sites and services (e.g., eBay, Craig’s List, Skype).

      And frankly, I don’t want unsolicited texts coming to my Vibrant. Whenever I get those it’s some ChaCha-like company making money off me using T-Mobile’s service.

      SMS SPAM is one of the reasons I don’t set up my Facebook, Twitter, etc. to keep me updated via e-mail, text, or even online. When I log into those services that’s when I will be updated.

      Besides, I don’t give a rat’s pitoot that a friend went to look for a new car today.

      And if it’s a friend wanting to borrow bail money, he can rot in jail and get fat eating Hot Pockets three times a day. ;)

      And that’s what I think about text messages.

  • Elias

    Not sure why everyone is defending T-Mobile on this one; T-Mobile is the one that’s trying to be greedy. Don’t care about Cha Cha? Just wait until everyone, from ESPN to Twitter, FaceBook, Google, and as someone above said, 911 services and Amber alerts and the university you go to all quit sending SMS’s to T-Mobile subscribers.

    • john

      Really, all over 1/25 of a penny per message? Pay to play cha cha and quit bein a bitch.

  • Shannon

    I don’t know how I feel about this. On one hand, Cha Cha is right… the customer already pays texting fees. But then again, isn’t Cha Cha making money off of the use of T-Mobile’s network? As for FB and twitter updates, they make their money with ads on their webpages. And when a company has MORE options for users (such as text updates), they *should* be able to reel in more users which usually means they can charge more for advertising. That means more money. And part of the reason they’re making more money is because they’re using T-Mobile’s network. But then again, people are paying T-Mobile a fee for a texting package BECAUSE they’re wanting to receive texts from friends and FB.

    Maybe T-Mobile should just leave it alone. As much of a rip off I think those “we’ll answer any question you have” services are, they have a point.

  • 16309A

    Never even heard of ChaCha. What do you need them for anyway? ByeByeChaCha!

  • Shannon

    The more I think about it, the more I side with the Cha Cha’s, FB’s, and Twitter’s. Not to mention my bank, and as Elias pointed out, universities, Amber Alerts, and other free services that send out informational updates…

  • jessicA

    I am a customer service rep and take 90 calls a day and atleast 30 to 40 of my calls are about these companies. It cost tmobile money everytime customers call in they are just trying to drive call volumes down for lower hold time and be compensated for all the companys that are scams

  • reality

    Just another T-Mobile mis-fire. Everybody relax as you already know T-Mobile has no clue how to run its business and proudly carries the we are number four flag. Move on now :p

    • Your comment seems purely out of ignorance.

      You are trying to say that their current action is a reason they do not know how to run a business.. my guess is that you have had several nationwide corporations under your belt?

      Not to mention, Verizon had taken this action as well. They backed down and so may T-Mobile, but obviously Verizon does not know how to run their business either if they were already at these cross-roads.

  • funkmasterC

    Who wrote that press release from ChaCha a six year old? Who cares??!! I have never heard of them until today. How many times do they have to say they are going to drop T-Mobile? CYA & don’t let the door hit you in the ass on the way out!

  • I admittedly am a little perplexed by this situation as well. I do see both sides of the coin. Any one with a logical brain should.

    Obviously, these companies are not all trying to get people with hidden fees and subscriptions. Some of them are solely trying to provide a service to customers. Now these companies are going to be up in arms because they want some thing for free just like every other person in the world; which is why I think they should be paying something. People that feel like these companies are not making money and T-Mobile is the big bad wolf should really adjust their thinking. These companies would not provide the services if they were not making money in some fashion.

    As the consumer, I would hate to see these types of services be halted and never to be heard from again. I do not think all companies will follow suit that provide text messages, however, I think they will cut it down instead of just randomly sending out millions of service text messages a day(i.e. twitter updates). I also strongly feel that if I have to pay to use a wireless carrier’s service why is it a business gets to send out free service messages? How is that fair to the consumer?

    To see so many people saying T-Mobile is being greedy is actually surprising the me. My first thought was “Awesome! The businesses no longer get a free ride.” I do not suppose people look at it that way or in any way for that matter. Just out to fight against any one that is actually trying to make profit and not give free rides.

  • Mgoggles

    Actually, I like all the moves Tmobile has been making recently (Family Plans, new phones, etc). The other carriers will follow along once Tmobile goes through with this. It’s nice to see Tmobile standing up and fighting for once.

  • Stop the Spam Texts

    I do not have texting service with my plan. In fact, the first thing I did when I started my voice plan was to disable texting to prevent from being charged for wrong number texts and spam texts.

    This worked great until I recently received spam texts and was charged. How is this possible? Simple, data gathering companies scan the internet for published phone numbers. They then sell this information to scum companies who send out millions of emails (texts) to 5556667777@(insert cellular provider email address here). Every cell phone number has an associated email address. Your cell phone company converts the incoming email into a text message, sends it to you, and you are charged for spam text.

    When you check your online billing to see where the text came from, you see some abbreviated phone number that originated somewhere in a third world nation. So then the customer has to call T-Mobile to complain and reverse the charge and file an investigation into the spam text. But you still keep getting more spam emails/texts from the same number, and then you call customer service and they say you can turn off email for your account. This is actually hard to find in the online account information, but it is there at the bottom.

    I am all for T-Mobile imposing this new fee on scum companies who spam email/text. Hopefully it will stop, or at least reduce, the problem. It may also provide law enforcement agencies with an easy way to track down unlawful companies through T-Mobile’s billing of such companies. Obviously, the scums won’t mess with T-Mobile and true billing info. and will dump T-Mobile in favor of the greener pastures of the other carriers.

    Emergency agencies and schools using texting should be able to get a waiver so as not to pay the proposed fees.

    This is somewhat akin to the do-not-call laws for phone services.

  • pjcamp

    I don’t see how this is really any different in principle from the Verizon/Google deal for tiered access. Making your service ride at the back of the quality bus is also a tax.

    Personally, if it gets the scams out of my inbox, I’m all for it.

  • jay

    what the heck is chacha lol

  • jay

    why was this even posted here on this website! give us phone news not some chacha crap

    • David, Managing Editor

      Because its T-Mobile related news and you should notice this is a T-Mobile related site, hence why its posted. All news isn’t phone news!

    • TheDude

      @Jay: Seriously?! What do you even think this website is all about anyway? From the logo “Unofficial T-Mobile Blog”… not “Website talking about phones for the benefit of jay”

  • BrianH

    I’m definitely against the “tax.”

    What has changed from last month, or last year, that suddenly T-Mo feels the need to collect additional funds to cover inbound texts? Based on what I know (which admittedly isn’t everything) SMS is the same now as it’s been for years.

    For those who are focused on SPAM and scams … understand that this is in no way limited to spammers and scammers! It’s ALL providers who send SMS … even the SMS messages that individuals subscribe to and want to receive.

    I think we can almost guarantee that the overwhelming majority of readers here are smartphone users, myself included. What I see in the comments above is that a large percentage also appear to look down on anyone who does NOT use a smartphone. PLEASE! Where do you get off directing families with multiple kids and multiple phones to get a smartphone for everyone in the house just so they can use an app rather than receive texts.

    Let’s face it … while YOU may not need texts from Twitter or Facebook doesn’t mean that there aren’t many who do. The natural reaction from a business, when faced with a sudden increase in costs is to change what they do. It could mean that Twitter or Facebook will drop T-Mobile from their list of carriers they’ll send SMS to. Or, they might continue to do so, but begin to charge their subscriber for the service. Either way, it’s the end-user who’s impacted! Suddenly, the unlimited text from their family plan really isn’t worth much anymore, is it? That same family is now faced with being forced to move to smartphones (incurring a monthly data charge). Or perhaps they’ll just move to another carrier. How does that benefit our beloved magenta?

  • brie987

    I have a question. If this goes through and Tmo starts to charge can I use this as a “change of service” situation and get out of my Tmo contract?

  • George

    Brie987…if you read the earlier posts and read the story you know this has nothing to do with charging you anything. This is about third party companies. Sorry no loop hole for you!

  • jaymax

    ChaChaChing! $$$

  • mwl1119

    Maybe if T-mobile makes a little extra dough from this they can outbid Verizon and Sprint for some top end HTC Android phones and also work on their HSPA+ network. I guess now that if people want updates they have to get off those phone first and messaging phones.

  • mwl1119

    BrianH…. What changed is were in a Smartphone age now. This will only effect the people that are not on a smartphone as they are the ones using SMS for updates.

  • Vibrant Addict

    Bravo Cha Cha. I hope more companies make this same move because this is just T-Mobile trying to be greedy. We already pay for text messages as subscribers and the profit ratio for them is INSANE with texts.

  • David

    This is nothing more than a ploy by T-Mobile to generate more revenue without providing any additional service. SMS is essentially free for cell phone carriers, and texting fees exist exclusively to generate massive profits. T-Mobile’s proposal would be acceptable only if it stopped charging users for incoming text messages. As it stands, T-Mobile will be double-charging. Very sketchy!

  • sorandkairi

    WHO GIVE A CRAP ABOUT CHA CHA….. Who uses that service…..

  • drew

    As stated above.. I don’t care if they charge if it means we get some better phones on our carrier! Desire HD anyone?

  • TheDude

    It would be incredibly lame if Tmo did this. My bank texts me instant alerts with account balance, an alert when it falls below a certain number, any insufficient funds issues, and any major changes to my stock. Send it to me in an email and I won’t be getting to it right away. Implement this change and there’s a chance my bank will stop this service since they’re not trying to eat unnecessary costs.

  • rickb928

    So Cha Cha wants to be able to send SMS for a very, very cheap price if any at all? So do I. Pull up your big-girl pants and either pay or not.

    I use apps for a lot of stuff. TMO wants to charge 3rd party SMS senders for access to their subscribers? Hehe, I would too. If they do it, all the others will also.

    You may be watching the end of SMS. If we can be driven to web apps for these lightweight messaging services, sooner or later Twitter will be on every phone, or you’ll get something like MotoBlur/SenseUI etc with social apps built-in, not as SMS. Oh, wait… We got that already. You don’t need SMS to use Facebook or tweet on Android phones, and a lot of others.

    So Android will become the standard phone OS, Symbian will catch up and add social wrappers, WinMo will join in, and we will see essentially a branch of Android for each OEM standardized to their entry-level phones. ARM7 chips will get cheap, LG and the other OEMS will work it out, and SMS will die.

    They killed off NAMPS despite the many services that used it for low-bandwidth signalling. Same problem. Same solution. Some day we will see EDGE gone too.

  • sowhat

    who cares? chacha sucks and it is already obsolete. if i need the answer to a question, I google it. my phone has google as well as my pc, why do i need chacha? the 2 times i tried chacha sucked. the first time they never answered my question, the 2nd time it was irrelevant. bye chacha. I dont care.

  • sowhat

    soapboxmanic: pull the stick out your @$$, dude. u r trying too hard to sound smart and educated on the topic yet the content of your post suggests the exact opposite. chill out. noone is impressed by wannabes

    • I do not try to be anything other than what I am.

      I do not need to impress anyone that I do not meet face to face. Honestly you or the next name that appears on this website means little to nothing to me.

      You want to try and act like I am trying to put on an act. Yet you are trying to seem like you are a tough ass that does not care about anything and are better than the rest.

      I want to bring on debate, bring out the thinkers. You want to try for insults and being a hard ass.

  • J. Edgar Hoover

    The increase T-Mobile is proposing is a 3rd of a cent per sms. I guess on this large of a scale the increase is extremely significant…

    I have a feeling, though, that if all major carriers followed suit (as they often do), then this company “Cha Cha” would completely back down.

    They can bitch all they want, but in the end if the big three agree on an idea and execute it together, Cha Cha would retract it’s statement and just deal with it.

  • JSY581

    WTF is Cha Cha? I guess since I don’t know what it even is, it doesn’t matter to me… Bye bye Cha Cha!

  • htownhero

    It seems to me that this dumb ChaCha company is just taking advantage of the cell phone companies. Cell companies charge us to send messages to our friends, but these other companies are making thousands of dollars for free. I guess you could start your own business by just paying $15 a month for unlimited texts, cause thats what it seems like thses companies are doing. Make their butts pay, all the cell phone providers!!! I can’t just go and use somebodies car, or just go stay in somebodies house for free while they are paying the bills.

  • Jared

    With more and more phones boasting better internet services and applications these companies are starting to become obsolete anyway. T-Mobile should stick to their guns on this one the companies that do stick around will be more revenue while the ones that drop T-Mo customers wouldn’t have been more money anyway. Not like some chump is gonna leave T-Mobile because he can’t get their horoscope over a text.

    • getreal

      Totally agreed. Go ahead and let Chacha cancel. What moron uses it anyway? It will just be another bad idea company gone. I can fire up google with voice recognition and find out any answer quicker than chacha anyways.

      • juristy


  • daniel

    I guess I am failing to see what the big issue and why people are trying to make T-Mobile the bad guy here. All these services aren’t doing this for free and for the good of the people (Like 911 or Amber alert services). KGB charges a $1, I am not sure if this chacha charges or not, but I am sure they make money on advertising. Felix Investments values Facebook at 11 billion dollars.

    Basically for yrs these companies have been able to make their business virtual and have opperated ‘rent free’.

    What T-mobile has done is said,’We want to charge you some rent to opperate in our shopping mall with millions of customers.’

    Plus then with some of these 3rd party companies that charge for their text, usually call customer care and complain about the charge and t-mobile eats it.

    I can’t believe AT&T, Sprint and Verizon, will pass on the chance for the extra revenue that this would generate.

    At the end of the day if I was twitter, facebook, chacha, KGB… etc… I would just chalk this up to another cost of doing business. The free ride was awesome while it lasted, but we have to pay now…

    • Dee

      There was NEVER a free ride, ChaCha and 4info already pay Tmobile something… they are just hiking the price up for the little guys and the little guys only… the heavyweights like Facebook and Twitter (both billion dollar companies) prices will not increase…

      Like i said, it’s like you and a billionaire go shopping together buying the same exact thing but you have to pay 10X more than he does. How fair is that?

      It’s like taxing poor people while the rich keep getting richer.

  • This is a complete rumor and is absolutly false. We recieved information from corporate confirming that is is completly false and it is a rumor. Rest assure your access to social media and terrific mobile apps and content will not be impacted. There will also be no impact to your messing plans. Any Internet rumors to the contrary are just not true!

    • Terri Knoll

      We’ll see if you are whistling the same tune on Oct. 1st.

      Read the history on ChaCha. Scott Jones knows what he is talking about as do Tech Crunch and Mashable. Watchdog groups in Washington are also keeping an eye on it. Don’t bury your head in the T son.

  • VeggieBurgerGuy

    In my opinion, this was not the best move T-mo could make. To me, this moves makes T-mo look desperate, as if they are scrounging for revenue by fishing for pennies.

  • Jesse

    To me and every customer that calls in claiming I never requested these services so why am I being charged $9.99 a month for it… I’d say this is a great thing for Tmobile to do. Its rediculous that this is 40% of the calls that we receive due to customer dissatisfaction from these charges. I think this will put a stop to a lot of these charges.

  • HeLLkAt31

    I feel we are only getting one side if the story here and we are missing Tmobiles side. If you think about it since phones have been ivolving into web internet base mini laptops more and more. Do we really need info over a txt?… And besides this would probably get rid of telemarketers that charge you for a txt you dont want in the first place, now if Tmobile can charge those damn numbers with off the wall area codes…

  • David

    I wish it was true, its on our streamline corporate website that its just a rumor. Its a real pain when people walk into our store mad about their bill being high and more than 75% of the time its because they got subscribed to these crappy services….cha cha should be tah tah.. as in see ya!

    • themetatron

      every account should have content blocker by default, so if it’s removed the cx is warned about these potential charges. tired of people claiming they didn’t know, ignorance is not an excuse.

    • juristy

      I work in T-MO customer care and I have no information that says anything about this. RUUUUUMOR.

  • Dee

    I don’t understand why Tmobile allow the big guys like FB and Twitter to direct connect and get a cheap deal with them, but the little guys who are struggling to survive, they raise the price up? ChaCha and 4info aren’t complaining that they have to pay, it’s that they have to pay MORE than Twitter and Facebook.

    It’s like you’re going shopping, and the guy who has more money than you can buy the same exact thing as you, but you have to pay 10X more than the rich guy… is that fair?

    • Tito

      Yes, it is fair. You’re only giving one half of the analogy.

      It’s like you and a billionaire go shopping for the same suit. The billionaire buys 1000 of them and gets a huge volume discount.

      Is it fair that the billionaire pays the same per suit when he’s already forking over 100 times more cash than you are?

      Or for a more realistic analogy…

      You walk into Sam’s Club and buy a box of cheerios for less than someone who walks into a regular grocery store. Why? Because the unit-price is lower because Sam’s Club buys in bulk.

      Facebook and twitter send volumes of texts that chacha and 4info would only dream of. At the end of the month, I’m sure they pay more in actual $$ than cha cha and 4info, they just don’t pay as much per message… so, why wouldn’t you give them a discount to keep them happy?

  • Deke218

    Must be nice to be able to throw away 12% of your business. Their business model seems custom made for the lazy. A simple Google search should provide the same answers Cha Cha provides.

  • jdizzle

    i honestly dont care this is my first time hearing about chacha

  • ann

    They make it seem like if they are the only ones being attacked…. anyways just use google send a message to google and it does the same sends you info back… the same tax they have to pay all others have to pay too. They are just the only ones complaining.

  • Sally

    Once again problems with T-Mobile and once more i’d recommend changing your tariff to a better yet adequate one. I use to search and compare plans from different international providers. If you choose Vodafone for example, there’re some lower costs involved as well