Tag Archives: pay per use

T-Mobile Backpedals, Will Offer Credits For Unauthorized Pay Per Use Data Use

In a move that will be welcomed by T-Mobile customers upset by the addition of a pay-per-use feature to smartphone plans without a current data feature, T-Mobile has decided to credit any unauthorized data charges. This afternoon our report ran surrounding T-Mobile’s unwillingness to return any unauthorized charges due to customers being notified (through multiple methods) about the changes ahead of any data access on their smartphone. This is a welcome … [read full article]

T-Mobile Customers Upset About Pay Per Use Data Plans

At the end of August we were able to obtain a screenshot indicating that T-Mobile was adding pay-per-use data plans to all T-Mobile smartphones that did not currently have an active data plan. The effective date for this plan change was September 15th and T-Mobile customers were supposed to receive notification through one of three methods, sms notification, bill insert or email notification regarding the account change. As it turns out, a … [read full article]

T-Mobile To Add Pay-Per-Use Data To All Smartphone Accounts On September 15th

T-Mobile is set to make a sweeping change to 11.4 million smartphone accounts with the placement of a Pay-Per-Use data feature added to all accounts that do not currently have a data plan. Customers will receive a notification that the feature has been added prior to September 15th with additional details being sent out with September billing. It will take up to eight weeks after September 15th to ensure that all customer accounts … [read full article]