Nearly half of T-Mobile’s Q1 2016 new phone activations came from other carriers, report says

tmobileces

We’ll have to wait for T-Mobile’s Q1 2016 quarterly earnings announcement to find out just how John Legere and Co. performed in the first few months of 2016, but today a research firm shared its prediction of T-Mo’s Q1 activity.

Consumer Intelligence Research Partners has issued the results of a report in which it surveyed 500 US consumers that activated a new or used phone between January and March. CIRP reports that T-Mo gained 42 percent of its new customers in Q1 from competing carriers, which is far more than any other. To compare, CIRP’s survey showed Sprint capturing 30 percent of its new customers from other carriers, while Verizon gained 14 percent and AT&T got 10 percent.

CIRP’s report also suggests that 6 percent of T-Mobile’s growth in the quarter came from first-time phone buyers, while that number was 9 percent for AT&T, 3 percent for Verizon, and 0 percent for Sprint. Finally, today’s report says that Sprint lost the most customers to other carriers, with 27 percent of its subscribers jumping ship. T-Mobile is said to have lost 18 percent of its customers, with Verizon at 17 percent, and AT&T at 16 percent.

Taking all of those numbers into account, CIRP suggests that T-Mobile saw solid gains in the first quarter. Here’s what Josh Lowitz, CIRP co-founder, had to say about the results:

“Once again, T-Mobile showed it can attract significant numbers of new customers, while retaining its current ones. It attracted new customers from other carriers at an astonishing rate, attracting another 42% of their base of existing customers who activated a phone in the quarter. Sprint also gained a significant percentage of customers relative to its base, but lost almost as many. AT&T and Verizon saw existing customer losses slightly exceed gains, and only with the addition of first time phone buyers, did they grow slightly.”

CIRP isn’t the only firm that’s predicting a good quarter for T-Mobile, as Wells Fargo Securities recently suggested that T-Mobile has had a good start to the year and that Magenta should get the 900,000 postpaid adds that Wall Street expects it to reach in Q1 2016. T-Mobile’s exact numbers won’t be shared until its Q1 2016 quarterly earnings report comes out, but for now, it’s sounding like T-Mobile’s string of big quarterly performances could continue into 2016.

Via: FierceWireless
Source: CIRP

Tags: , ,

  • Mike

    Well there you have it. TMO projecting 900,000 new postpAid customers after dropping $40,900,000 on marketing ads in March alone. Surly seems excessive when the network itself needs some attention.

    • Fabian Cortez

      Well there you have it. TMO projecting 900,000 new postpAid customers after dropping $40,900,000 on marketing ads in March alone. Surly seems excessive when the network itself needs some attention.

      Are you suggesting that nothing is being done to address their network which “needs some attention?”

      • Acdc1a

        Of course he is. Forget the BILLIONS being invested in spectrum and build out.

        • kevev

          I’m with Mike on this one(For the San Antonio market atleast). The LTE network has been terribly slow and getting slower in most parts of the city around here. The weird thing is HSPA has been getting faster and almost always outpaces LTE. This has been going on for 2 years!!!! This is un-acceptable. T-Mobile support always says we have congestion in your area and we have no timeline for a fix. Now I am not a cellular network engineer but if we have the newer antennas that cary edge/umts/hspa/LTE and the backhaul is one fat pipe, wouldn’t the actual issue be bandwidth management on the backhaul switches at the actual towers? Why can’t they just push a config change to the switches that gives more backhaul to LTE? Or if it is a spectrum issue why not just shift more spectrum to LTE? Everyone I know on T-Mobile in San Antonio usually leaves LTE off since it is mostly unusable.

        • VN

          I think your problem is B12, must be congested in your area as well.

          My B12 phone has slow data too but I don’t turn LTE off because when I did before I was missing calls. On the other hand my phone with only B2 and B4 is very fast that it can load a whole HD youtube video in a couple of seconds, which is not good for my full-speed data allotment.

          What we need us Carrier Aggregation.

        • yankeesusa

          I think tmobile has carrier aggregation but only certain phones will be able to take advantage of that.

        • VN

          Yes T-Mobile has CA but only in some places and yes we need capable devices.

        • yankeesusa

          What is the name for ca on tmobile?

        • VN

          You mean Carrier Aggregation? I’m not sure what you mean.

        • yankeesusa

          Yes, carrier aggregation. Like tmobile calls wideband lte, extended range lte. I think they have a different name for carrier aggregation.

        • VN

          I don’t think they have another name for it but I’m not sure. They use “extended range” to promote it on advertisements, but when it come to CA I think they want to keep it quiet, deploying it is expensive and if more people know about it they could in way start demanding all phones to have it, or asking when are they going to get it in their areas. From a business perspective it must be logical to them. Many of us on the other hand are gonna be stuck with this issue for who knows how long. Or we can just switch.

        • Jay J. Blanco

          Tmobile is selling more lte phones and plus more customers. They will fix it for sure.

        • JJ

          There r several bottlenecks in a wireless network. If backhaul is the only issue then why spend billions on airwaves? So yes backhaul is one whereas issue is not there but in spectrum.

          With more and more LTE users getting onboard there is only certain number of users that can be given highspeed at a given time. On high traffic sites this lead to longer delays and also slower speed due to high interference issues.

          This is the reason why T-Mobile is planning to spend billions on 600MHz auction as they dont have enough spectrum. Also is the reason to come up with different indoor solutions.

        • yankeesusa

          What phone do you have?

        • Fabian Cortez

          So because you don’t see anything happening means nothing is being addressed?

          The telecom industry is slow, painfully slow actually and T-Mobile is just bringing in way too many subs. to keep up with network overhauls.

    • donnybee

      Marketing has its own budget, surely. It’s not like the network engineering team could have pulled that money back from marketing once set.

      Plus, they’ve been working on their network for years. People will complain until it’s 100% perfect for each individual in each location, which is a pipe dream, but the fact is the network is getting better each day. With a better network comes the need to gain more mindshare through marketing. Enough criticism.

    • yankeesusa

      That’s probably why you are not in that business lol. Their network is getting plenty of attention. Marketing is something that most businesses calculate. If you look up info you’ll see that tmobile is saving up for the spectrum auction and at the same time deploying more band 12 and updating towers that are 2g to LTE. If tmobile is not good where you are at then i recommend switching.

  • Guest

    People gonna comment

  • mreveryphone

    Just got my girl and her friend to switch to tmobile… They now say network speed is way better and they don’t have to worry about going over data now that binge on is a part of their life… And their bill is way cheaper… Looks like tmobile is doing something right…

  • Bill

    LTE is so slow here in atlanta. More people is just going to make it slower

    • VN

      LTE sucks in many places, the problem is Band 12 and I don’t see when and how they are gonna remedy that.

      Does anyone know how to disable B12 on LG phones.

      • Clippers FANactic

        I feel your pain. My only way to get rid of band 12 is to put WCDMA only. I get triple the speed of band 12.

      • yankeesusa

        Band 12 is made to help with indoor signal. Once you go outdoors the faster bands should pick up unless you are in an area that only has band 12, in that case then you are stuck. And what speeds are you talking about on band 12? On band 12 i usually get around 10mbps, indoors.

    • Jay J. Blanco

      Easy fix they just need to implement carrier aggregation and use the new spectrum they baught and traded with u.s. cellular

      • Walt

        Or shutdown edge and hspa and allocate that spectrum to lte. Problem solved

      • VN

        I think they prefer deploying B12 where they can so they can say they cover as many people as Verizon and save the big money for the auction. Which must be understandable for shareholders.

        Deploying B12 without CA is not good. Luckily Boost and Cricket are coming up with good deals.

        • Clippers FANactic

          My exact problem I’m having here in 93551. Band 12 BLOWS. And I’ve called tech support a few times, and the reps don’t even know what carrier aggregation means… Smfh

        • yankeesusa

          I understand that now. The way it should work is your phone should pick the stronger band and then the fastest. So once you go outdoors where band 4 is more than enough it should switch to that. This is where carrier aggregation would be perfect.

        • VN

          I’m not sure but I think phones just go for the stronger signal, at least that’s how it seems to me, and unless you’re close to the towers, the strongest signal is going to be that of B12.

          Now if we had Carrier Aggregation we would be using two LTE bands instead of one.

          T-Mobile should at least tell us when they are deploying CA in which area.

    • cloudsurfer

      I can support your claim that speeds in Atlanta are quite slow (although usable it seems). Disclaimer : I was only there a couple days and was comparing to a relatively spectrum rich Cleveland.

    • yankeesusa

      I was in Atlanta and i was getting around 32mbps. Have you had your phone checked? It could also be just the area your in.

  • Jay Holm

    How many total customers is T-Mobile up to now?

    • Acdc1a

      63.3 million as of 12/2015. If we take the 900,000 as a reasonable estimate of adds, it will be 64.2 million as of 3/2016.

      • Jay Holm

        It needs to be more like 70 million….

  • icwhatudidthere

    I’m doing my part. Moved 4 people over, 2 Verizon, 2 AT&T. Bleed em dry T-Mobile.

  • AS118

    This is good news, but I’m kind of concerned for Sprint. It’d suck for them to bow out or get bought out by anyone besides T-mobile.

    At this rate, I’m kind of wondering why they just didn’t let Sprint and T-mobile merge.

  • Clippers FANactic

    Have noticed the speeds are getting worse… 90% of the the time now, I’ve got to be on WCDMA only to get at least 3-5 mbps. LTE is so congested now in my area “93551” (especially Band 12) , except between 11pm to 7am. Only reason I stay is my family plan, and my grandfathered features. T-Mo don’t care, I’m just a guppy in a big ocean.

    • Cam Fas

      Looks like it’s time to focus on making sure all cell sites get extra fiber bandwidth along with carrier aggragation wherever is possible. I’ve noticed a huge drop myself. That being said my speeds are still faster then my Verizon Att or the Spent pcs network and yes I said Spent because that network is well….. Spent so I still enjoy my grandfathered status on T-Mobile.

    • yankeesusa

      That sucks. For me it has been great still after 2 plus years of having them. In fact in some areas speeds have increased. May i ask what phone you are using? Also, band 12 isn’t supposed to be fast, it’s supposed to help with indoor signal coverage.

      • DILAW IDDAHLA

        Right now I am using the Galaxy Note 4 T-Mo version and phone is stock so no custom ROM. But even with my Note 3 T-Mo version I experienced the same

        • yankeesusa

          I had the note 2 and 3 and noticed issues with speed. As soon as i tried a moto x pure edition, g3 and now nexus 6 speeds improved dramatically.

        • DILAW IDDAHLA

          I have had the Note 2, 3 and now 4. My next phone will be a Nexus, but probably in late 2017. I have a friend that works for T-Mo as an engineer and he told me the Nexus phones have the biggest call drop rates so he always advised me to get T-mo version phones.

        • yankeesusa

          Don’t know where he got that info from. My n6 is one of the best phones i have had on tmobile, not to mention i get volte,wifi calling and great call service. In fact, since the nexus 6 and on all nexus have antennas that cover all the networks and are really good in switching, reason why the nexus phones can be used on project fi and switch between sprint and tmobile towers.

        • DILAW IDDAHLA

          Well, I have to be fair to my friend who works for T-Mo first. He made that comment about the Nexus phone line up when the Nexus 6 was the latest nexus phone. I haven’t spoken to him about phones since then. I remember him telling me they get the most dropped calls on the N6 and I believe he said N5 not N5x, but the original N5.

        • yankeesusa

          Yea, the original n5 was great but signal was mediocre sometimes. I can see that for sure. But the n6 has great antennas and can switch on the fly very easily.

        • Durandal_1707

          The Nexus 6 was made by Motorola; of course the antenna’s going to be good.

        • Acdc1a

          My Nexus 6 is the best phone I’ve ever used. I never drop calls and band 12 is nice compared to no service.

      • Clippers FANactic

        My area “93551” was phenomenal with Band 4. No issues, and coverage was good even indoors. Since the rollout of band 12 in my area approx 3-4 months ago, it has taken over. And my “LG V10” ONLY wants to connect to it, LOL. I already know Band 12 is for coverage and NOT speed but, 0.56 mbps is simply NOT usable or acceptable to me. I’m sorry, so HSPA+ gets me 5-17 mbps which is very usuable. I’m mad, because I have to force my V10 to WCDMA only.

    • DILAW IDDAHLA

      I have been with T-Mo for 12 years now. About 2.5 years ago on LTE I was getting speeds around 35-60 Mbps in my city. But the coverage on highways was AWFUL especially when traveling from state to state. Now, in my city I get around 5-9 Mbps so the speed has dropped dramatically, but with BingeOn “on” I still can stream most videos and search things pretty comfortably. I can tell it’s not as fast as it used to be, but it’s not painful. However, my highway coverage improved. I guess what I am trying to say is that the speed did drop, but overall my coverage improved. But I can’t stream KODI (the new XBMC) on my phone anymore because it keeps buffering and this is I think due to BingeOn being turned on. I know I can turn it off, but with it on my 2.5 GB lasts me all month easily.

    • chris9000

      You’re not alone. I used to be with TMO on my used Nexus 4 with forced LTE (wasn’t enabled by default due to legal reasons). I used to get 30mbps roughly. Over the 1 year I used it before upgrading it, I witnessed speeds drop to roughly 10’ish mbps. So from mid-2013 to mid-2014, there were tons of customers in my neighborhood jumping ship from AT&T and Sprint for T-Mobile. I was willing to put up with the spotty coverage as I was saving money on their $30 plan, but now that I’m driving around a lot more often, it’s just unacceptable. I’ve been with Cricket since then and have been satisfied.

  • yankeesusa

    All i can say is… if you get tmobile service in your area and also get it where you travel most times and where you work, then tmobile is the best choice.

    • DILAW IDDAHLA

      Totally agree with you. I have noticed better coverage now on highways, but I no longer get the high speeds I used to get in the city. However, even with BingeOn “on” I still get to stream and do everything I need to get done.

      • yankeesusa

        Yep, when i first got tombile and go on trips on the highway i would hit 2g most of the time and deadspots. Now i barely lose my LTE signal. Although speeds in my hometown have decreased a bit, i’m getting around 22mbps on average, when i go to big cities i get around 40 and in some cities like orlando and jacksonville i get around 70 sometimes. I think with phone technology improving, things should stay the same or get better.

        • DILAW IDDAHLA

          I haven’t been to those cities, but I am pretty sure if you are getting those speeds there, then I would too. Last time I drove from MI to OH, my phone was on LTE almost the whole trip where in the past it would drop to 2G and sometimes would get no signal. One thing I do miss though, I used to be able to stream on KODI or XBMC in my city, but I can’t anymore. It buffers a lot and video freezes. I have BingeOn, maybe if I turn it off I will be able to but I don’t think I will turn it off.

        • yankeesusa

          Yea, I started having buffering issues too. I disabled it because I have unlimited.

        • DILAW IDDAHLA

          I have been monitoring my data usage with BingeOn on and off. With Bingeon turned off I use around 3.2 GB. So, I run out of data or I should say I get throttled on the last week of my cycle and that SUX. With BingeOn turned on though, I am using .9 – 1.1 GB. If I had unlimited I would disable it for sure

        • yankeesusa

          Yea, if you have a set amount of data then bingeon does help. Luckily i was grandfathered into a great unlimited plan and still have my corporate discount before they took it away for new accounts.

        • DILAW IDDAHLA

          I have been with them for 12 years, but I never had data consistently. I would add it and remove it since it was very slow, but I left it on since 2008. I remember when it was $5 for unlimited then it went up to $10 and that’s for unlimited too

        • Acdc1a

          It’s helpful even on unlimited if you tether video…

        • yankeesusa

          I prefer to have unfiltered data. It’s faster with no buffering and when i tether i definitely don’t want binge on. I want the fastest speed available. Bingeon is only there because at some point tmobile will get rid of unlimited data and it will necessitate for most people to have it in order to not hit their data threshold.

        • Acdc1a

          So you clearly don’t have children on road trips. You’d be through your high speed tethering limit in just a couple of short hours.

        • yankeesusa

          LOL, so, you are the kind of person that assumes things based on your own personal experiences. I do have kids and i do go on road trips and i do use tethering and i have never gone over my 7gb of tethering since they are completely separate from my regular data. On top of that my kids don’t like to be tethered to a tablet the whole way unless it’s a long drive and even then most of their apps don’t need internet to work. But yea, i guess in your case if you are hitting that 7gb threshold then bingeon does help. I never said it didn’t work for everyone. That is why in my statements i always said “i” not “everyone”.

        • Acdc1a

          Now I know you’re full of it. Netflix burns 1 to 3GB per hour…so…unless your idea of a road trip is 2 hours, you’d burn that allocation right up. Tell it to someone who has a little less common sense.

        • yankeesusa

          Oh my goodness dude, calm down. There you go again assuming. I never said anything about netflix. Calm down, it’s ok. If binge on works for you then great. I don’t have a need for it. My kids don’t watch netflix on roadtrips, i didn’t say anything about netflix.

        • Acdc1a

          Netflix, Youtube, take your pick. HD video burns the same. Sounds like someone called you out on your BS…did it hurt you?

        • yankeesusa

          What are you talking about? What hurt me? I am just saying that I don’t use bingeon. How is anyone calling me out on that? I don’t use binge on, you use bingeon, what’s wrong with that? Seriously, take a chill pill.

        • Richard Darrington

          Those are amazing speeds,

        • yankeesusa

          yea, i’m lucky enough to live in a state that tmobile is focusing on and is working fast at updates.

      • Jay Holm

        Speeds would be better in cities if T-Mobile would deploy carrier aggregation already!!! The S7 is capable of tri-band carrier aggregation.

        • TMOTECH

          It is deployed in some markets. Once the overlay is complete and stable you will see it.

        • Jay Holm

          Well I live in Houston to be specific, Southwest Houston….I have the S7 and it is capable of tri-band carrier aggregation.

  • Philip

    How do they get this numbers what users comes from which carrier? A robo call survey? That would be a shot in the dark.

    • They look at activation data. Select a sample of 500. Then see how many of those numbers were rolled over from one carrier to another.

      These are not available to the public but anyone in the industry with access can look at them.

      Honestly, they should’ve done a sample of 5000. That sounds like a big number but it’s really just sorting out a spreadsheet and creating charts.

  • Allen

    T-Mobile has been amazing for me the past two years. I’m getting over 70+mbps in Brea, CA. Elsewhere in Orange County I get 15mbps average. Last weekend we took a trip to Vegas and the kids were able to stream YouTube the whole way. In the hotel I get about 5mbps which is decent. I can’t wait to upgrade to a Band 12 phone.

    Prior to T-Mobile I was with Verizon for 4 years. I had the iPhone 4 back then and didn’t get LTE instead I got super slow EVDO. Then with the iPhone 5 I finally got LTE but I got around 3-12 Mbps. It wasn’t until I switched to T-Mobile that I see 30+Mbps on mobile. Coverage wise I don’t notice any difference being in SoCal. I remembered I was very disappointed the few times I traveled and didn’t get any coverage. I thought Verizon was supposed to be everywhere? Though one thing Verizon got T-Mobile beat, customer service. T-Mobile is hit or miss. Verizon always consistent and always go above and beyond to solve my problems. I switched to T-Mobile after the first two years with Verizon, but then found out Brea was a dead zone back then, so I switched back, Verizon offered me new phones and kept my grandfathered plan. I wouldn’t have switched to T-Mobile had Verizon competed. They had the idea that their coverage was superior so they didn’t need to do anything while T-Mobile was shaking up the industry with Uncarrier. No overage, international roaming, improved network, no brainer really.

    I also had experience with AT&T for two years when they had the exclusivity to the iPhone. Was a business account and got my own business rep come to visit our office every few months. Yet, they weren’t able to unlock my phone for travel outside the US. Pathetic.

    • VN

      I wouldn’t upgrade to B12 if I were you, unless Carrier Aggregation has been deployed everywhere that I go to, B12 is very slow.

      • Disagree. The network will prefer Band 4 when available so time spent on Band 12 is probably not going to be an issue for most users. You’re right though in that CA would make it even better.