T-Mobile iPhone 6 pre-orders are live, but not trouble-free

Screen Shot 2014-09-12 at 13.05.36

While customers on other carriers, and Apple store visitors could pre-order their iPhone 6’s from 3am Eastern (12am Pacific), T-Mobile customers have been forced to wait. Not exactly fun for those staying up until 3 to get their orders in promptly. But, T-Mobile has finally made its pre-orders available.

Head on over to T-Mobile.com and push that “pre order” button to be one of the first to get your hands on Apple’s latest and greatest.

As I mentioned in the title, it’s not been a trouble-free launch for T-Mobile. Several folks we chatted with on Twitter ended up just ordering the T-Mobile compatible model through the Apple store, instead of waiting until T-Mo finally pushed the button. Others noted that, once pre-orders did go live, it took more than a couple of attempts to get the order through. In some cases, they couldn’t get it through at all and ended up calling customer care.

What’s more, if you went to choose your options through the MyT-Mobile app, you might notice this device instead of the iPhone:

ACC05B46-14D1-4958-BA7B-D1F0D1417951@hsd1.ga.comcast.net.

That – for those of you unsure – is not an iPhone 6 in gold. It’s a Samsung Behold. A phone you may have purchased back in 2008.

Although iPhone launches aren’t the be-all and end-all of life, it’s still sad to see T-Mo failing to get their  systems running smoothly and prepared for the launch. Having pre-orders not go live when they were supposed to, and then failing for many people doesn’t inspire those customers to come back next year for the iPhone 6s (or whatever it’s called). Granted, a new iPhone launch is always going to put a strain on back-end servers etc. But, at least make the pre-order live at 12:01 Pacific like you said it would be. I hate to think how many people stayed up late specially, only to be disappointed.

Let us know how you get on with your pre-orders and – of course – which model you ordered.

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  • Julian Velasquez

    Yet anyone who wants to order through JUMP! can’t.. that function is still broken and I, personally, was told to go to a retail store. I’ve been up all night.

    • Jroc869, Nexus-Life

      i went to bed at 5. I hate tmo right now.

      • schweddyballs

        Boo hoo. I stayed up alll night for the iphone to let me pre order boo hoo

        • Grrrr

          I hope your Android gets one of the Russian viruses that make Android devices the most virus-prone connected devices in the world.

    • schweddyballs

      You cannot JUMP online with any phone, so anyone wanting to jump cannot pre order online. You have to go into store

      • Julian Velasquez

        That is incorrect. T-Mobile Customer Care AND @TMobileHelp (an official T-Mobile Twitter account) confirmed the functionality would be available for the online pre-orders. If it wasn’t going to function as it should, they should have said so beforehand.

      • Julian Velasquez

        If you need proof… pic.twitter.com/Wycw833ey8

      • Jroc869, Nexus-Life

        Well then they should take away the option that says jump online.

    • Jake

      Which is insane! One would think they’d prioritize loyal paying customers first and not new ones! Now we’ll have our orders backed up!

  • After being told online that they couldn’t find my account info, that there was an error, and getting the spinning wheel, I decided to just call. Way less painful that way. Even with the wait.

  • yay

    Was having constant issues ordering online; called tmobile and was able get a iPhone 6 Plus pre-ordered which should arrive on the 19th.

  • rrelph

    I’ve made 3 attempts to order (not JUMP) online, all failed with interminable spinning wheel. Calling customer service said I’d be waiting over an hour and 20 minutes… I’m letting them call me back. Maybe. I’ve been with TMobile for over a decade. This definitely leaves a very bad feeling…

  • Matt

    T-Mobile Pre-Orders are always such an after thought for the company. They don’t communicate well internally and it is even worse externally. I saw plenty of people claim on twitter that they were going to switch to T-Mobile, but just gave up and went to their old carrier.

    Luckily this is my third or fourth pre-order so I am well aware that T-Mobile is severely lacking here. I don’t think any of the Android pre-orders were big enough to raise awareness to the leadership team just how bad their company is at this. It looks like the iPhone might. Lets hope.

    • x646x

      How do you screw this up as a company? Sales is the absolute most important step of the transaction. For a carrier that has shouted about being different for so long, it;s laughable that their sales process is the worst in the industry.

  • Paul

    Anyone know if you can add more to the downpayment once you actually get to the checkout screen?

    • Larry Griffin

      i don’t think so … but u can pay on the EIP separately from your regular bill if u like

    • Huzaifa

      No you can’t! Just order lol. RN it’s already hard to order once you order and your EIP starts just make one time payments

  • Huzaifa

    I just placed order for my iphone 6 64 gig space gray. The rep said she can’t place the order but then she ended up doing it.

    She also said it’s back ordered but then she said I should be fine because they put back ordered just as a precaution.

    Worst iphone launch ever!!!
    I remember they didn’t release the galaxy s4 at 12:01 either but it up and available for order around 2:00 am pacific. But this time they really f’ed up. John Coulda done better than this.

    He always mocks the big guys but the process over at att was so much smoother, people slept around 12:30 after ordering while tmo didn’t even change the page.

  • Cheyenne Robinson

    I stayed up until 4am PT and still couldn’t my order in because i was using the Jump program. Everything was working fine if you were a new customer. I have been with T-Mobile for 7 months and i can not say that i am happy.

    • Dani77

      7 months, try 8 years and I still can’t.

  • Matt Mars

    Not the end of the world I suppose, but I can’t even pull up the device list on the website whilst trying to upgrade through Jump

    • Matt Mars

      I just get the magenta wheel of death and this message, “We are sorry, our systems are not currently available. Please, wait a few minutes and try again.”

  • VicRooLoo

    When I get to the cart summary page theres nothing to click buy or order on so I’ve been stuck not able to pre-order

    There’s just a spinning circle of pain

  • trife

    Pro tip: CALL T-Mobile. Do NOT use the website!! When prompted say “cancel service”. Within 10 minutes of saying that, I had my 64 GB Space Gray 6 ordered and had signed my EIP electronically.

    Should ship on the 17th, per the wonderful rep who handled my order. So it sounds like they’ll be to us on release day after all.

    TMO needs to get this pre-order thing handled though. No reason I should have had to stay up until 4 AM central if it wasn’t going to be available when they said it was. They probably lost a lot of potential customers with that debacle. Damn shame.

    • Xealo

      That’s great and all but they still won’t take care of JUMP customers over the phone. I called retentions an hour ago. Despite their power of overriding a normal rep, they can’t process JUMP. Online or in store only

      • trife

        Yeah, that stinks for you Jump! folks. You’d think they could have that ironed out somehow. I mean, how can you do it online but not over the phone? Makes no sense.

        • xealo

          What I don’t get is the fact that the option to upgrade for JUMP customers is still not up. We are loyal priority customers. WTH.

        • Trapped By T-Mo

          You’re trapped now with a payment plan. T-Mo doesn’t care about you anymore, it’s all about the new gross adds from other carriers.
          You got conned into getting JUMP! and now it’s not delivering the benefits promised… but what are you gonna do about it? You’re still stuck with a locked phone and a big bill to pay off if you decide to quit T-Mo.
          T-Mobile couldn’t care less about your predicament. They want those shiny new iPhones to go to fresh port-ins from Sprint, AT&T and Verizon, and you can wait for a few months to get the leftovers.
          (Yep, I’m a sucker in the same position. Sucks, doesn’t it?)

        • xealo

          I’m in no way trapped as you put it. I plan on keeping this phone for 2 years once I get it while simultaneously cancelling JUMP! And I’m not quitting TMO just because of this.

        • Trapped By T-Mo

          Lucky you!
          The rest of us who were suckered into paying $10/month for a “premium service” aren’t getting what we paid for.

        • Victor

          Strange I haven’t gotten anything yet. What time did u order? I did mines around 8

        • trife

          I got my EIP email at 7:18 central time.

          Maybe check your spam or junk folder? I know sometimes they go there.

      • Chas Summers

        Phone reps direct you to go to the store. Store reps say JUMP is down since yesterday, no estimated time or date of resolution.

    • Victor

      Still waiting on my eip, how long does it take? I order about an hour ago

      • trife

        I got mine within a minute of the order being placed.

      • Carlos Jimenez

        I got mine while I was on the phone with tmobile. Make sure you gave them the right email address.

    • Aznhomieboi1689

      I won’t be able to call them til noon today :( how long did the process take? U think I still have a chance of getting it launch day ?

      • trife

        Took about 10 minutes total. Signed the EIP email while still on the line with the rep.

        I have no idea whether or not you’ll get one on launch day if you wait until noon, but I’d wager that your chances probably aren’t good if you wait that long. But I have no knowledge of how that works with TMO. I’m assuming it’s a first come, first serve thing.

    • Carlos Jimenez

      Same here. I called instead of using the website. She said it should ship on the 19th though. I hope she wasn’t lying. She emailed the eip, I signed and I was good to go. I just hope I actually get the phone shipped on the 19th, that beats the purpose of preordering if I’m gonna have to wait for weeks.

  • Jflo

    FYI, when calling, you can’t order via JUMP.

    • Joe Legakis

      Im a Jump! customer, had no issue. the rep told me the box would have a return envelope I put my old phone in and mail back.

      • anon

        I hate to say this, but I don’t believe you. I called on three separate occasions including speaking with retentions on one of those calls. All three said the same thing. Cannot JUMP over the phone. Online or in-store only.

        • Joe Legakis

          you dont have to believe me, Im not trying to prove anything to you :)

        • anon

          Yup exactly. Thought so.

        • Joe Legakis

          I called them back, And I stand corrected, I am Jump! eligible but was not processed to use my Jump! upgrade. The woman on the phone went over my specific case and Im going to trade in my phones to them for a billing credit of $332 per iPhone I trade in (2 iPhone 5S Gold 32GB) my EIP remaining on them is $275 each so Im actually ahead.

  • x646x

    Tmobile had the exact same issue last year. CEO talks a big game but they always fail when it comes to competing against the big boys.

    How absurd that their ordering process of all systems still be such a clusterf-ck, 2 years and counting now. Canceled orders were also a problem last year.

  • Elvis Guerra

    i woke up at 3am ET to see i could not order through jump! when i woke up at 8 am it was still not working. called customer care and after an hour hold time i was told it would be 1-4 weeks for my iphone to arrive. extremely upset at tmobile and they are just full of excuses.

    • Aznhomieboi

      1-4 weeks?! Did they say why?!

  • Jamie

    I wasn’t able too, because I wanted to use my jump and Tmobile system down for that.
    :-(

  • Cam Fas

    Finally got a rep and she said I couldnt do it over the phone. Then I tried the website and it doesnt work guess im going back to sleep pathetic verizon said it could of had my 6 delivered on saturday obviously im not switching for tiered data but still why could att and verizon get the pre order done right and we cant do jump over the phone and tmobile has a broken website bs

  • Struggled with the website for a while and then gave up and just called in. I got the iPhone 6 Gold 64GB preordered for my wife, but the rep said it shows on backorder so it probably won’t ship on launch day.

  • Joe Legakis

    I spent 4 hours trying to do it online, ended up calling tmobile directly and managed to order a 6 Plus 64GB and a 6 64GB. Painless experience on the phone and pathetic online.

    • ohmyggg

      Did you have to pay shipping?

      • Joe Legakis

        $6.99 for ground shipping on both.

        • ohmyggg

          Got it. Since ground shipping is 5-7 business days, I’m assuming you won’t receive it on the 19th (release day)? Did they say?

        • Joe Legakis

          they didnt say and I didnt ask. Im not that pressed on getting it on release day, I just wanted it ordered before they were sold out for a few weeks.

        • ohmyggg

          Oh ok, thanks. I’m 50/50 on getting the device and had gotten through over the phone but was told it was borderline back-ordered (she used a different term than “borderline”), but when she presented me with the shipping options, that made it seem like it wouldn’t arrive on the 19th even if the order went through with the initial shipments. It just didn’t feel right (hate not knowing if/when my order will arrive), so I backed out. As far as I can tell (at least from monitoring Twitter), nobody has successfully placed any pre-orders online, so I might try again later in case they fix their servers and they kept inventory reserved for online orders.

    • Cam Fas

      I called and they said on the phone I couldnt do jump thru the phone

  • T-Mobile FAIL

    T-Mobile’s online ordering system is Full of Fail.
    Maybe they should stop spending money on useless gimmicks like free texting on airplanes and put some thought into getting their web site to work.

  • Michael Tran

    The new trade-in promotion doesn’t start until the 17th. How would you go about applying it towards this order, or should i wait until after the 17th to buy an iphone?

    • Sam Jividen

      I was able to upgrade to add Jump to my phone yesterday. The site says I’m already eligible.

      • Michael Tran

        eligible for the upgrade? I was talking about t-mobile promotion where they offer the best trade-in value. right now t-mobile offers 102 for the 4S but att offers 200 for trade-in. I wanted to get the trade-in matched by t-mobile and buy the iphone from them, but I’m wondering if it’s best to wait until the promotion becomes active before buying or can I pre-order now and apply the trade-in afterwards.

        • CMaderaTM

          I would suggest just going to your local retailer. Besides they will have the see the phone physically.

  • Victor

    My order got cancel

    • truepain

      What happened? Why did they cancel.

  • Aznhomieboi1689

    Anyone getting an error “unable to retrieve your information, call customer service” at the checkout screen? ;(

    • hanfeedback

      Yes, had to call in.

  • Destiny Fields

    i got to order mines suprisingly with out to many issues. i just push forwarded with the process instead of adding feature i will call in to add insurance or jump. my only concern is t-mobiles always late i wish we were able to receive the phones on the 9/19 like most people.

  • Jon

    I figured this would happen. Jumping to brand new devices isn’t a seamless experience I learned this the hard way. It is a lengthy process.

  • Philip

    Hopefully Tmo will do it right for the Note 4 ordering and this is what I am want to get. :-)

    • trife

      I’m about 99.9% sure that the pre-order or launch date of the Note 4 will be NOTHING like this lol. I don’t think you have much to worry about.

  • Mike Rearick

    I’m getting to the final step and when I try to give them my money, they keep declining. Plenty of cash in the bank and my bank says it shouldn’t be an issue, but they have nothing coming from T-Mobile’s end. Extremely frustrating morning so far.

    • CMaderaTM

      Same thing happened to me with the 5S launch, i just ended up doing it at a store.

      • Mike Rearick

        Turns out that T-Mobile is well aware of the issue, but it would have been nice to put a message up on the website instead of me wasting most of my morning.

        • CMaderaTM

          This is something that always happened regardless what carrier. The Apple store was down for a while after it’s deadline after 12:01

        • laurnzo

          I don’t know if you paid attention but they did have the message this morning about having issues and try again later . I got the message all night but i kept trying for almost 4 hours until it was fixed and I managed to go through with my purchase.

  • ordered…128GB Plus space grey, FINALLY!

    • Matthew DiGiacomo

      Good luck with that overpriced garbage

      • Adrayven

        Tech bigotry at it’s finest…

        • Matthew DiGiacomo

          $1000 is not worth it for any phone. Sorry.

        • kev2684

          his choice, not yours.

        • Yeah, but my other phones cost almost as much too. So what’s your point? I have many, and I just don’t see it that way. I get it, you think it’s a bad deal and that’s okay. My Note 3 was like $800+ with taxes, and I didn’t hear anyone complaining when that one launched. I think it’s just an apple thing. But if it makes you feel better, my Moto G 2nd GEN just arrived, and I’m playing with it. Very nice phone…is that better?

      • Glad you care enough to hang around here, hating and bashing peoples comments. lol…

    • CMaderaTM

      Nice!,

      i personally think that 128GB is just overkill

      • skywalkr2

        Except it can replace most of what my ipod classic can do… which is awesome.

        • CMaderaTM

          That is true,
          I just went for the 64GB iPhone 6 Plus

        • sweet…

  • shadlom

    Waaaah, bunch of babies. Every website was slammed not just T-Mobile.

    • T-Mobile FAIL

      If you ordered from Verizon, you got your phone order confirmed.
      If you ordered from AT&T, you got your phone order confirmed.
      If you ordered from Apple directly, you got your phone order confirmed.
      If you have JUMP! and ordered from T-Mobile, you got… nothing. With no ETA as to when this PREMIUM SERVICE that costs $120 per YEAR will allow us to do what it claimed it would — which is UPGRADE OUR PHONES ANYTIME.
      For $120 a year per customer across millions of customers, T-Mobile should have a flawless and fast web site for customers who opted for this feature, not lame excuses and “every web site was slammed” BS.

  • Sikander

    Has anyone had any success using their jump feature to upgrade?

  • eight7four

    Bit the bullet and paid full at Apple. I don’t have JUMP so that didn’t matter. Just didn’t use EIP. Order placed in 2 minutes with confirmation for 19th.

    • ohmyggg

      Not sure when you ordered, but I checked Apple’s site about a half hour ago and it said “Available to ship: 3-4 weeks” with an Oct 13 – Oct 20 delivery date.

      • eight7four

        Right before I posted I ordered. I did get a 6 space grey 64gb. The 6 plus were all backordered.

        • ohmyggg

          Ahh, that might be the reason. I tried 6+.

  • Aurizen

    I wonder how’s the iphone 6 battery life will be like in real time.

  • Cam Fas

    Nope no luck with jump this pre order is a joke stayed up hours for nothing then woke up and finally got a rep on the phone who couldn’t process jump on the phone then went back to the site and it didn’t work still doesn’t so by the time a store openes it will probably be on back order this is a huge fail

  • skywalkr2

    Can’t even get Jump to work this morning…

  • Been trying for an hour now. I keep getting to the last page and then it times out. I called them and was placed on a 48 minute time to call me back. Sigh.
    Update: they called me back just to tell me that not only is their online site completely inoperable but their system will not allow them to process upgrades over the phone either. I was transferred to a supervisor who took my information so that I could get a call back once the system comes back online so they could help me complete my order.
    Sigh x 2.

  • Cam Fas

    If tmobile carried the 64 gig models in my local store launch day this crap wouldn’t be an issue

  • billybob

    having payment issues. online chat specialist just told me their payment system is in the middle of a scheduled maintenance. umm, wut?

    • CalicoKJ

      Typically that’s CS code for “Oh crap it crashed but we can’t tell people that”. :)

  • bjl

    Been trying to get pass through the check out for 3hrs so I decided to call their customer service, was on hold for about 2 hrs and now they are telling me that pre orders can only be done online!? And they are in the middle of fixing the payment error during checkout online…

  • Carlos Jimenez

    I just called, waited 30 min on hold while I used the bathroom lol and the. I preordered it. Just call customer service people.

    • bjl

      I just did and they won’t let me, guy said can only be done online?
      Are you a current tmobile customer?

      • Carlos Jimenez

        Yes, I am a tmobile customer but I didn’t do a jump upgrade. The rep said jump upgrades can only be done online or at the stores.

    • Roberto Jaimes

      What’s the number? Do they determine how much you pay upfront?

      • Carlos Jimenez

        1-877-334-7151. I ordered the 6 plus 128gb with next day air shipping. My down payment was 199 plus tax and shipping total came up to 293 I believe. They haven’t charged my card yet. She said my card will be charged when it ships.

        • Roberto Jaimes

          Thanks! You get a +1

  • Joeyk

    Been up for hours since 3.a.m but still haven’t been able to order, buy or nothing. Extremely frustrated !!

  • Roberto Jaimes

    I slept at 4 am central time then work up at 9 am, found out pre-order went live and it’s telling me the jump upgrade page isn’t working and to check back later. How utterly absurd.

  • Ray

    Well I’m about to try and pre order in store. Here goes nothing.

  • frustrated

    I tried buying online and that didn’t work so I went to my nearest t-mobile store and there was only one person ahead of me, but it still took 40 minutes to process that person and then they told me the system is down for upgrades and the best they could do would be to call me when it was working again.
    So if I’m not a t-mobile customer I can buy the phone, but if I am then I am SOL? Way to go t-mobile– didn’t know that’s you meant by being the “uncarrier”.

  • MarkieE

    So as far as I know and have been reading, nobody has been able to pre-order throught TMO’s website? That’s just messed and rude to the paying potential customers who stayed up all night.

    • laurnzo

      That’s incorrect. I was up all night but got through around 7am EST and got my iPhone 6+ 64Gb gold with 9/25/14 ship date.

  • Roger Sales

    Tried buying online, would get me to the end but not be able to finish. Called T-Mobile to order it, they said the system was down on their end as well and that stores are the only ones that could complete a sale.
    Went to the T-Mobile near me and finally got it done without any issues. I encourage people to do the same.(there wasn’t any kind of line either!)

    T-Mobile’s website is a nightmare.

    • Steve

      Its no better in the store in Pittsburgh.

    • bruce_leer0y

      Whats the shipdate?

      • Roger Sales

        no ship date yet, just being processed. for what its worth my order was submitted at 6:59AMPST/9:59EST

  • guest

    wrong photo in the article stupid

    • Read the article, it’s an error on the T-Mobile website….

      • Sikander

        What article?

        • bruce_leer0y

          the article that we’re commenting on…..

    • Hi

      Must be An American, don’t read just complaint first.

    • redwin

      “What’s more, if you went to choose your options through the MyT-Mobile app, you might notice this device instead of the iPhone:” if you were able to read, and not.just look at the pretty pictures you would notice he was pointing out an error in the website.

  • ugh

    Well it only took me 8 hours to get my orders in finally.

    • Cam Fas

      With jump ?

  • Guess what, folks? The newswire is already reporting the Iphone Plus is already sold out for the initial shipments for all carriers. Here’s one website with news: http://www.webpronews.com/iphone-6-plus-is-already-sold-out-apple-ups-shipping-times-2014-09

  • Online upgrades/orders are having issues, folks. I called customer service at 1-800-937-8971.

    There was a wait, but the call-back feature worked and the gentleman on the line was able to process the upgrade over the phone. The situation that was explained to me was that something is going on with Apple’s servers being overloaded, but that for some reason the transactions are going through fine when customer service handles the payment. Strange.

    I just paid the down payment and signed the EIP agreement after the payment went through. The good news is that he said I should receive my phone on the 19th, so fingers crossed!

  • Guested

    You *can* use JUMP online, but you *can’t* use JUMP online to pre-order.

    They told me that you could only use JUMP online for phones which were already on sale.

    Which I am not sure that even te customer service was exactly right because without even selecting a phone type yet the “start jump” button just brought up the “find a store” window – without ever knowing I wanted an iPhone 6.

    • Levinite

      That’s a cute idea, except that I can’t even get to the stage where I choose which phone I want to order; pre-order or not.

      • Sikander

        That’s not true because i pre-ordered my Galaxy s5 using jump (in person)

    • frank mata

      You CANNOT use jump online. Thats why it told you to find a store. You are trading in your device for an upgrade, what don’t you get?

      • CalicoKJ

        You absolutely can (usually) jump online. They send you a mailer to return your current phone.

  • Rick Rudge

    Okay, I’ll admit it; I’m kind of an Apple fanboy, but I’m not going to camp out, or wait in line to be the first to get my Apple products. Wait a little bit. Let the guys who just have to be the first to get the latest and greatest and find what problems they experience. Then, about a week or two later, when they’ve got all the fixes in, you can swoop in and by your Apple product. Am I the only guy who thinks like this?

    • Sikander

      It won’t be just a week or two. It’ll be a month or two.

  • A-Mac

    why do I get the feeling this would not have happened under Jobs’ watch…

    • Sikander

      Apple has nothing to do with this. It’s Tmobile that is having issues with their websites. I was online for the 3 carriers and the websites were working except tmobile’s. Apple website was working too.

      • Cal

        The apple atore was down for 3 hours. It recently came back up at 6am

      • Roger Sales

        You’re forgetting T-Mobile is the carrier adding the most customers right now, so they would be the one most likely to experience issues with demand.

    • bruce_leer0y

      This has nothing to do with Apple

    • Larry Griffin

      it has nothing to do with apple…. tmo tried to update their systems to prep for the preorders and instead messed everything up smh

    • nutmac

      It has nothing to do with Apple and under Jobs watch, it was often incredibly hard to buy iPhone through their website.

  • Cal

    Ordered mine on the phone. Apparently the pre order process will not work on google chrome. Use internet explorer. Also the gold 16gb is on back order. It won’t ship out until the 25th.

    • VP

      Whats the ship date you got?

      • Cal

        He couldn’t give me one. Just an estimate of ship date. Verizon stated an oct 14th delivery date. Other sites state 3-4 week delivery on the gold iPhone for all variants.

  • Adam

    I live on the east coast, and I have T-Mobile, so I woke
    up at 2:45am to get ready for the rush, only to be frustrated on many levels.

    I am still a fan of T-Mo shaking up the industry with
    their various price reducing measures, but this launch will be a black eye for
    them, I’m thinking.

    I eventually went through Apple Store and bought it using
    a special 24-month interest free financing.
    Here is why I am glad I went through Apple Store (at roughly 5:30am EDT):

    1. All the money (including taxes and AppleCare+) are
    spread out over 24 months, with nothing down.
    2. No $10 SIM starter kit fee that T-Mo charges, at least
    not that I can tell. (Then again, T-Mo
    may hit me with this on a subsequent bill… who knows.)
    3. If I decide to cancel my wireless service through
    T-Mo, the balance on my phone does NOT become immediately due (since this
    credit agreement is separate from the carrier).
    4. Ordering from Apple Store allowed me to put AppleCare+
    on the phone without having to drive to the store (which is a hour’s drive for
    me).
    5. I trust Apple to deliver my device on time more than I
    trust T-Mo to do so at this point.

    • Sikander

      But if you have the jump feature, you cannot do that. That’s why I am eagerly waiting to hear about the website working or going to the store to do it.

  • Paul

    Complete disaster. Went to a store, their system was down after the shipping option. After painfully trying over and over, they got it through to say the phone was out of stock. This was for the 6+ 64gb in space grey. Then they tried to check other colors and the entire thing went down. Guess I am stuck with my “crappy 5s that is still an amazing machine.” This is the true definition of firstworldproblems lol.

    • Roberto Jaimes

      That sucks, especially if you stayed up late and now they’re back ordered.

  • Sikander

    Extremely confused of how they are back ordered considering they didn’t have any access for customers to purchase them? Unless all of the phones that were sold were for new customers who have bought them all.

    • Roberto Jaimes

      That would suck so much ass on so many levels.

    • Cam Fas

      Wonder if this means the only way too get a 6+ is buy buying the 128 model ughh BS

    • Matt

      My LG G3 was also a status of “back ordered” after pre-order. I believe all orders go into back order state and will get pulled off back order once stock is assigned. My LG G3 ended up arriving before the official launch date.

      I would also add that it stayed in “back order” status online until the day they shipped it, which was on Wednesday even though the official release was Friday.

    • Matt

      Just saw this tweet from Des to someone this morning.

      Des @askdes

      @JiminCA Everything will show backorder and ship as stock comes in. It’s the same for everyone until the units come in

  • Roberto Jaimes

    I’ll forgive them if they offer the 64 gig version in store. And throw in a free case lol.

    • Cam Fas

      They wont most stores only carry the 16 gig they told me specifically that they wouldnt have anything other then the 16 in the store next too my house

  • Bartonguy

    Technology is not perfect , no one can predict a system crash. I ordered my iPhone 6 on the second attempt it went through! T-Mobile loses money when the system does this, keep trying guys with a little but more patience and understanding.

    • Roberto Jaimes

      I don’t know how much patience I have. I stayed up until 4 and woke up at 9 and still nothing. I have no more patience

      • Cam Fas

        Right there with ya I got off work then got beer got everything set up stayed up till 3 then went too sleep now its 8:39 in Nevada and nothing at all this sucks worst launch ever

      • msohail

        you should have called customer care .. i called at 4.30 and and placed my order :)

  • Cam Fas

    This sucks I am on the west coast so does this mean if I go too the store all the other time zones that are two and three hours ahead get all of the available launch day stock since I am stuck three hours back in Nevada?

    • Jose

      Hey what part of Nevada?

      • Cam Fas

        Las Vegas

        • Jose

          Same here , man I am in Henderson, just got off with a Tmobile Rep and he tried to get me through the upgrade but the system is down according to Jason. He said to call back in an hour

        • Cam Fas

          Yea Im in henderson going to try the lake mead boulder store in the parking lot of target when it opens at 10

        • Larry Griffin

          Stores here in GA still cant get the JUMP system to work … i was told to call aback around 1-2 est

        • Jose

          Yeah I already called them and called a couple of stores they said they will have them in stock on the 19th , this is just a pre-order so I will have to wait till next friday :)

    • msohail

      I called customer care at 4.30 AM and was able to place my order over the phone … got my emails signed EIP and now waiting for tracking number.

  • Dee Winn

    Ordered iPhone 6 Plus Space Grey 64GB at 6am here in St. Louis. Already received email to sign eip agreement and email saying transaction has been processed with the order number. Email says I will be notified when order ships.

  • Cam Fas

    Its funny companies like ATT and Verizon with over 110Million subscribers were able to supply the available bandwidth too keep their sites up but a company with 50 million subscribers couldn’t keep up when they advertise having more then other carriers I would of added 10X the bandwidth to my page for a launch like this at the minimum

    • Roberto Jaimes

      And they always talk baldy about them, yet they can pull off a preoder unlike T-Mobile.

      • Matt

        Well a few reasons contribute to this:

        1. All 6 people on earth that subscribed to “Next” and “Edge” didn’t put much load on the servers.
        2. The remaining 50% of their folks are still under contract.
        3. They can afford more IT employees and servers because they collect phone payments from people even after the phones are paid off.

        Just trying to lighten the mood a little. One bad T-Mobile day is still better than 364 days under those evil empires.

        • TMO FAIL

          Enough nonsensical spin. AT&T has more Next subscribers than T-Mo had total customers, yet their page works and T-Mo’s doesn’t.

        • Matt

          Hence the “Just trying to lighten the mood a little”

        • x646x

          Verizon and ATT actually have more customers than the entire Deutsche telecom franchise spanning xx countries.

        • iOSX

          They don’t. The T-Mobile franchise has around 150 million subscribers as opposed to Verizon and AT&T’s 115 million

        • x646x

          What explains last’s years debacle?

          How about the systemic issues with their ordering process and systems?

          Everyone else had their online orders at 12:01 PST, just not the very carrier who is trying to attract the very clientele who would up and want to order.

          Sales is the most important aspect of any business

        • Matt

          Very good questions. Even if we don’t get answers I hope they learn from this.

          Apple even has some learning to do. First the live stream problems and now their whole store was down until around 2:00 PST as I understand. I gave up at 1:30 PST so I don’t know when they fixed their outage.

    • MastarPete

      Never mind the small part about how ATT and Verizon also operate as tier-1 nationwide ISPs and have easy access to as much bandwidth as they could ever need.
      Oh and don’t forget they also have much more room in their budgets to have data centers across the country to even out their server load. For them adding server capacity is like flicking a light switch.

      You might as well be exclaiming surprise at how much faster Google fibre is compared to AOL dialup.

      I’m not surprised in the least that T-mobile and Sprint both had server trouble for such a popular product launch.

      • T-mobile FAIL

        Sprint is a tier 1 ISP too.

        And Akamai exists for anyone who needs sufficient bandwidth.

        This isn’t a question of resources, it is a question of priorities.

        Verizon and AT&T invested in customer experience. T-Mo and Sprint didn’t.

        Instead of gimmicks like WiFi texting from airplanes, T-Mo should have worked to optimize their Web site to handle a major product launch. All of the problems from today are known issues that have existed for years and that could be solved with adequate investment.

        • Who Cares

          Or apple instead of creating a shortage of devices at the launch of their products could make enough damn phones. They know they have a popular product and they artificially create a shortage to make the product look harder to get and in demand. They do this every launch. Should t-mobile invest more in back end systems yes. Should t-mobile have invested time, money, and energy upgrading systems so Apple fan boys can get their device no. Spend it on benefiting all customers not one specific subset. You people act like t-mobile killed your baby because you weren’t able to get an iPhone 6. The iPhone isn’t going away getting it on day one or day three dosent really matter. You’ll still be able to get one.

      • laurnzo

        I don’t know if people are only reading from here . tmobile may have had it worse but all the carriers had serious issues too. Even apple website was down for 3 hours from pre order time.

  • Chris

    Is anyone else stuck waiting for the order to submit?

    • Roger Sales

      you should try calling customer service or visiting a store. the website is jammed.

      • Chris

        I just finished talking to customer service, they told me their pre order system is broken and I will have to go to a store or keep trying online. Lol at least it’s Friday.

  • Matt

    Just thought I’d share. I sent Mike Sievert a note. He said they are scrambling to try and get things fixed and he is sorry that they dropped the ball on this.

    John Legere is also presenting at Goldman Sachs this morning so I’m sure that is why he has been silent.

  • Matt Mars

    Just let me get to the device listing using the Jump upgrade… Will update as details happen

    • Camille

      I got as far as validating my current device (after picking the device I want to purchase) and now it’s just sitting there waiting to go to the next screen (I guess), for about 5 minutes now.

      • Matt Mars

        Negative Ghostrider. It was giving me all $0.00’s for the total price of the phone, etc. so for fun I went ahead and tried to push it through but it errored out on me lol the struggle continues

  • bruce_leer0y

    Went to a store to preorder, their systems are down, what they are doing is taking your info and when the system is up they will order it for you

  • Tom

    I was one of the guys who tried at Midnight PST last night. Kept refreshing until like 1am.. Gave up after I got through and seen the Iphone 6 wasnt listed. Set my alarm for 2:58am. Called in to 611 and got through immediately at like 3:01. I ordered two plus’s for both my lines through EIP non jump. Got my EIP agreements and processing emails and was told I will have it shipped on release day. I guess I will see how that holds up.

    • Larry Griffin

      yea everything works find if ur not using jump….

  • Michael

    Online store has been broken since midnight CDT last night; two stores here in Austin are experiencing same issues with their terminals. Name is on a list….

  • Jonathan

    Just got my order to go through online, had been stuck for a few hours on the final credit card screen.

    • jroth

      I assume not using Jump because the other way is just an upgrade without using Jump

      • Jonathan

        Correct, new customer to T Mobile, not Jump.

  • Cesar Fonseca

    if you have a 5S with Tmo under a finance plan, sell it on amazon. Then go to the Tmo website and do a non JUMP upgrade, the Equipment financing option will still be available to you and you will be able to pre-order. Once you get paid through amazon, use that credit to pay off what you owe from your 5S. That’s what I did and I got my pre-order in. Before that I was unsuccessful getting through my order at the store or online using the traditional jump method.

    • T-Mobile FAIL

      So basically all the $$$ you paid to T-mobile is for nothing.

      You could have done exactly what you did without having JUMP at all. Which means JUMP is a rip-off.

      • Cesar Fonseca

        at this moment, I would agree that JUMP is a rip off but at least I got my order in. I’ll get something from them later on, maybe a bill credit or something.

        • Your Fave CSR

          no cesar what you did is smart, if you are on jump 1.0 still, means you still get two upgrades from tmobile. smart man! finally someone with some sense.

      • Your Fave CSR

        once you portion out the insurance and extended warranty, jump is freaking 2 dollars, get real about this rip off crap.

    • Aundraya

      So does it let you have two equipment payment plans open for the same phone line?

      • Cesar Fonseca

        It allowed me to do it. I just have to take care of the other balance, which I will once I get the money from the sale of the 5S.

  • TI

    Went to the store this am 9:00 EST and ordered 4.7 space grey 64GB. Got an email with the agreement to sign and text that the ordered is being processed and awaiting shipping.

  • Ivan Lopez

    Well I have been up since 2AM CT and Have not been able to get my pre-order. It wasn’t until the past hour that I was finally able to get my order to go through JUMP upgrade. However, when I got to the pay screen it keeps throwing an error. After about 15 tries and about 30 mins of waiting to see if it would finally work I finally gave up. So now im done.

    No 64GB Gold iPhone 6 for this guy. I am very tired. Sleepy. Frustrated. They owe me a free one because of all my troubles. And I was such a huge fan… But paying extra and getting this in return for an upgrade is just not right.

    SUCKS.

    • Joe

      I couldnt agree more. 120 for JUMP ahead per year when you cant jump is simple bait and switch. Uncarrier 8.0 “We screw up a preorder again and stick it to our existing customers”

      • Your Fave CSR

        what I don’t understand is , how can you say bait and switch because you can’t get your iphone the day its released on a pre-order and not being able to trade in your phone, when you simply can wait until the 19th trade it in and walk out with your phone, same thing smh. #PeopleNeedLives

  • john bones

    So I called T-Mobile and they said my order went through(Jump upgrade). They are just waiting for my EIP agreement. I told them i never received it. They said give it 24-48 hours and it should arrive via email.

    I just did an upgrade for another line(non-jump) and got the EIP right away. I don’t think they know what they are talking about. Should I just try again with the jump upgrade?

    When I hit submit initially, I got an error message like everyone else(for the Jump)

    • Your Fave CSR

      sorry jump upgrades are completely down sorry for the iphone 6 buddy.

      • john bones

        Hah, not true. My buddy just did his jump upgrade like 15 min ago

        • Your Fave CSR

          sure he did!

        • john bones

          Umm, why would I be lying??

        • john bones

          But it was the 6. Not the 6 Plus

        • Your Fave CSR

          regardless of the model, the 6 plus is all being sold on the same system its just backordered at this time, but if his went through why everyone else’s isn’t more power to him!

        • Your Fave CSR

          i don’t know why you would don’t care to know why, a lot people are able to look like it’s doing jump and then they don’t get their eip agreement to pay for the phone, and we got a internal memo saying jump upgrades wouldn’t work until further notice, and people on here saying it doesn’t work and just out of the blue your friends works lol.

        • john bones

          Well, I don’t care if you believe me or not! I’m just stating facts. Sorry He actually got his EIP email and also a text message.

        • Your Fave CSR

          i mean its the internet , i wouldn’t worry about if someone believed me about another person getting an iphone ! yay for him!

        • john bones

          Correct. Yay for him! I just want my iPhone 6 plus! LOL

        • Your Fave CSR

          hey only four weeks to go and its all yours!

        • john bones

          Hah! Just did my online with an EST Delivery of 9/20(express shipping)

          I guess that’s less than 4 weeks???

          Thanks for all the useful information @your fave CSR

        • Your Fave CSR

          Dude please shut up about your Order, your going to get peoples hopes up for no reason, you know why I’m saying that because ups doesn’t deliver our packages on Saturday which would be the 20th. It’s all over the internet the plus has been sold out after five hours from the midnight release. The estimated delivery will be updated on Monday when you get your backorder text. If you get it on the 19th great but it’s not coming on a Saturday. Thanks for your pointless comments.

    • bisayan

      This happened to me when I place my order at first this morning then I called and they said thd rep. from earlier messed up my email and they resend the eip signature documents and I finally got to sign it! So you better call them back and re verify youremail address again….:))

      • john bones

        Calling as we speak! Finally some useful information!!

  • VG

    Anybody try using the iOS Apple Store app to pre-order a new iPhone? I tried to pre-order one this way on my iPad, and the T-Mobile option doesn’t even show up! Only the AT&T, Verizon and Sprint models!

    What a slap in the face to T-Mobile!!!!!!!

    • Jonathan

      there is a link at the app that tell you need to direct to the full website page to order t-mobile one once you get to the pricing option.

      • VG

        I can’t find that link. Regardless, to not be included along with the other 3 carriers just sends a negative message about T-Mobile, that Magenta is the “odd ball” carrier.

        • Sean

          Really? You guys need to scroll down on the Apple Store page. TMobile option is listed. Maybe you shouldnt blame others when your too quick to judgement and just complain

        • VG

          Dude, I am running the latest Apple Store app for iOS7 on an iPad Mini Retina (I’m not talking about using the Safari browser on the iPad, I am talking about the official Apple Store app for iOS7). I am telling you that if you try to pre-order an iPhone 6 or 6+ via that app, there is no T-Mobile option listed anywhere. If I try to buy an iPhone 5S using that same app, there is an option for an “Unlocked & Contract Free” version (again, no mention of the words “T-Mobile”).

          I am simply stating that, once again, Apple is treating T-Mobile as an unwanted step-child. As a proud T-Mobile customer, I am insulted that Apple would have an app that ignores T-Mobile’s existence altogether!

        • T-mobile FAIL

          If you were Apple, would you want to be associated with T-Mo after they screwed up the launch this badly?

        • Your Fave CSR

          every 1 is having system issues , including apple which is spread out through this entire comment section, sprint’s system is still down and won’t even allow you to attempt to order the phone, and in store same issue coudln’t even a credit application, its the numerous amount of people that want a damn phone that causes system issue, no company is going to spend worthless money to upgrade systems to handle an iphone launch, it just doesn’t make any financial sense to do something for an event that happens once a year!. And blame apple for always hyping their damn phones up , knowing they won’t have enough to meet supply. It’s simply not cool.. I’d be super pissed if I worked in a store on commision and have people wanting to buy phones from me and I know I can’t sell them or will have to deliver the oh so heartbreaking backordered news !.

        • Sean

          Dude, you’re right. Im sorry. I used the website.

        • VG

          No problem. I just feel that T-Mobile is always getting the sort of the end the stick whenever Apple itself is involved. T-Mobile has to get new customers completely on its own, they can never rely on Apple to get them new customers.

          The Apple Store app is one example. Another is the Apple web site, in which the T-Mobile version of the iPhone 6 starts at $649, while the other 3 carrier models have a starting price of $199. Hell, the Apple web site even has a blurb about “With AT&T Next, you can buy iPhone 6 for as low as $0 down”, but no mention of T-Mobile’s own $0 down financing (which is only available through T-Mobile itself). Yes, I know Apple has some sort of credit card option so you can pay $0 down on almost any purchase in the Apple store, but this goes for anything you can buy at the Apple store, not just T-Mobile iPhones.

          I swear, there are tons of consumers who still believe that an iPhone really costs $199, and they are perplexed as to why Apple charges $649 for the T-Mobile version. Apple never clearly explains the subsidy model (other than mentioning the 2-year contract you have to sign with the other 3 carriers).

          Basically, T-Mobile has to get new customers on its own, whereas as Apple and 3rd party retailers like Best Buy promote selling phones for the other 3 carriers via the subsidy model.

        • iOSX

          I hope Apple reconsiders their priorities when T-Mobile surpasses Sprint as the 3rd largest carrier.

    • iOSX

      The iOS app sucks so bad compared to the Android equivalent. It desperately needs an update.

  • eazy75217

    If I preorder in store today will I be able to receive my phone day 1 or will I have to wait for it to be shipped either to store or to my home?

    • bruce_leer0y

      cant have it ship to store i was told

      • eazy75217

        whats up bruce this eduardo from chat

        • bruce_leer0y

          haha whats up dude

    • TI

      Can’t ship to store. Not sure if you will get it the first day as some models are back-ordered (as per in store employees)

  • nutmac

    Around 2:20 am PDT, after having multiple browsers opened I was finally able to purchase iPhone 6. I also purchased iPhone 6 for my mom on AT&T and I was able to purchase around 12:30 am PDT through Apple Store app.

    Several lessons.

    1. T-Mobile customer service must stay open through out the launch day, at least the Twitter feeds. And provide ETA as information becomes available.

    2. Add more servers and improve software. T-Mobile is adding customers at a record rate and new iPhones can bring in a record number of new customers.

    3. T-Mobile must work with Apple to add ability to purchase iPhone 6 from Apple Store iOS app.

    4. JUMP! and monthly installments options must be added to Apple.com and Apple Store iOS app.

  • matt

    Go to a tmobile store instead of online? You can preorder easier and the sales rep gets commission when its done in store.

    • Ivan Lopez

      really?

    • dill

      i work there and have not heard of any such thing…

  • shwangtheim

    I ordered this morning. The site was being super slow and buggy and it gave me grief over my Credit Card. I just kept trying and it eventually went through. I’m a new customer switching from Verizon. Can’t wait to stop paying so much money every month!

    • Spinsz

      Did it keep denying your credit card? How did you make it pass that!?

      • Your Fave CSR

        gotta keep trying to process the order if you having payment issues.

  • Roberto Jaimes

    For the jump upgrade it’s telling me to call a 1-800 number instead of doing it online.

    • Andre Santiago

      You can’t JUMP over the phone. I went through that already.

      • Roberto Jaimes

        Yeah the lady told me all upgrades are down now and to check every hour. They all deserve a bitch slap.

  • Thor123

    I am a new customer to T-mobile (switching from the expensive AT&T service). After not sleeping all night I finally ordered the iphone 6 plus from the T-mobile site. But on the order confirmation page it did not show me when my order will ship. Did any one get a specific delivery date like September 19th on their order confirmation page or email ?

    • x646x

      Tmobile does not show the specific dates.

    • AJ

      Mine showed me the estimated delivery was the 25th.

    • Matt

      Mine shows a delivery date of “//”

    • msohail

      i don’t have a estimate shipping date on my order

  • Andre Santiago

    Did anyone get an order number that starts with an “S”? I called to verify the order and T-Mobile said their order numbers usually start with “21…” It does show up in my order status on MyTmobile. I just think it’s strange.

    • shwangheim

      Mine started with a 31. . . .

  • Cam Fas

    Just left a tmobile store i wanted a64 gig but from A previous post I found it it may be wiser to opt for the 128 MB option since the 64 was allegedly back ordered the T-Mobile store can take your information down they said that most likely their system will come up before the open website well so I place my order at the T-Mobile store for the 128

    • Jose

      did you know when is your shipping date? or when will it be shipped to you?

      • Cam Fas

        Nope no clue the system was down in store also they just took down my info and said they would order the phone when the in store system comes back up. Then I will get a call and a email confirmation

  • Cam Fas
  • Frustrated

    Been tryring to pre-order since 3 am! NO GO! Website is messed up!

  • Jeremy

    Placed my order for a 6+ space gray 64GB at 5:30AM PDT and called to see the status of it and the automated message said it would be delivered on the 18th. I’m hoping that means I got in fast enough before they went backordered

  • Vova Andrienko

    T-Mobile is pain, I’m trying to order 64 GB iPhone 6 plus, finally from like 20 tries I got to check out page, entered my debit card, press order, and this shit keeps giving me messages that your order cannot go thru! Please try again in some time! Its been like 15 times already! What a bullshit!

  • Jose

    Because I keep hearing Backorders on the 6+ , I don’t want to place the order online and rather just wait for sept 19 to try to get my hand on one, I don’t want to wait 4 weeks

  • tomnewtn

    Estimated delivery 9/29. That works.

    • Twizzle

      hey, where did you see your estimated delivery date?

  • I did two separate orders. First one – I ordered the 128GB iPhone 6 Plus…and I already got a text, and 2 emails. My delivery date was the 25th with ground, so I took express. Last one I just got, says order processed and ready for shipping. I got express shipping, and I’m hoping to have it by the 22nd. Ordered about 8am CST

    Second order was for the 4.7 inch iPhone 6 128GB, and it too says ready for pickup by courier. Hope you all are able to get one if you too. However, the iPhone 6 Plus in ALL memory sizes are now back ordered for another 4 weeks.

    • Twizzle

      How are you seeing your delivery date? I am a new customer and when i log in @ t-mobile.com/orderstatus there is no date there. All i got was an email saying they received my order and my signed EIP. When i call 1-800-672-5390 and put my order number in it says my expected shipping date is launch day… Reading all these comments idk if that is true or not.

    • Twizzle

      How are you seeing your delivery date? I am a new customer and when i log in @ t-mobile.com/orderstatus there is no date there. All i got was an email saying they received my order and my signed EIP. When i call 1-800-672-5390 and put my order number in it says my expected shipping date is launch day… Reading all these comments idk if that is true or not.

  • Jeff

    Can’t get the order summary to come up now for 3 hours across two OSs and 3 different brewers on my.t-mobile.com… Completely frustrated…

  • Mr. Brown

    Yeah, it just plain ain’t working now. You can get all the way to the last check out page, but nothing about your order ever comes up.

    I had managed to get all the way to the EIP signature portion (which I signed) but then it would never let me confirm my order! WTH?!

    • tomnewtn

      did that to me a few times. Keep trying. It stinks

      • xealo

        Yeah it even let me submit. Then it errored out saying to try again yet I just got an email with an order number.

        “Your order # S0######18 for the amount of 157.98 has been placed.
        Your items should be arriving shortly.

        • tomnewtn

          that works

        • Andre Santiago

          I got an S number as well. But when I called they said the order number should start with a number so I got nervous.

        • xealo

          It’s on my t-mobile page officially now. So its a go.

    • Hobs

      Same with me. I even got a copy of the EIP. TMobile is sad.

  • redplayboy

    well im just going to go into the store and hope they have a iphone 6 gold 128gb.. pre ordering and not getting first day sounds lame

    • Stores are not carrying 128 or 64, only 16gb.

  • lil-kidlover818

    mother fucking T-mobile website, been up since 3am. instead of fucking around with cellspots and texting during flight the preorder site should be top priority. fucking disaster

  • Alex Kunze

    Same here, called and was told they’ll call back as the whole system is buckling under the strain. Local TMo store said they can’t even use the system.

    • Shawn

      I called as well and T-mobile told me to try again on Sunday cause she couldnt even place the order for me!!

    • redplayboy

      they wont call back thats what all customer service rep say to get you off the phone

  • xealo

    Finally!!! I was up till 8am this morning trying to use JUMP. Said F it and just went to bed. Just know, abruptly woke and checked on it again, and waddya know? Was able to submit the order for a 64gb Plus in space grey with an eta delivery date of the 19th. Only lame part is that they charged shipping. But I’m happy finally. Tmo screwed this up and is probably going to get bad press.

  • Tory

    Was up till 5:30 with no luck. Finally went to bed and called tmobile when I woke up at 7 to preorder.

    • Jeagg

      I did the same – around 6am PST … I was thinking of everyone else who had a few hours head start. Well – here’s to crossing my fingers I’ve got a new iPhone next week.

      • Tory

        I’m gonna be pissed if I stayed up all night waiting for a disfuntional website to load and having to call at 7AM but still don’t get the phone on launch day.

  • Sikander

    Im on the website right now pre ordering using jump. It’s stuck on the screen where you are validating your old phone. Anyone else with that problem?

    • Bruce

      Same problem for over 2 hours.

      • Sikander

        Did you just leave it like that on the screen? I tried reloading and i had to start over. Nothing is working.

  • Sikander

    I went into a local store about an hour ago and tried and they said it was out of stock. Iphone 6+ 64gb space gray

    • mickey

      Damn, is this for your local store or for all of t-mobile? I just signed up yesterday and I had to go to the store to pre-order this morning but they said the EIP system was down so the only way to order was to pay full price.

  • Cam Fas

    Bean counters said yea thats enough bandwidth for our site. Launch day you purchase more website bandwidth then you need just to be safe if you think you will get a million pre orders put two million worth of bandwidth if you think you will have 3 million make enough for 6 million out of all the carriers this was the worst launch I was looking at verizon just too see what the shipping times were they were able to have a Saturday delivery when their pre order went live obviously I am not leaving tmobile but this is beyond sad. Not to mention they only will have 16 gigs in store launch day so it made it a necessity to pre order as thats the only option for larger memory models. Just shaking my head on this one I wont be happy when videos start coming online of all the att and verizon even sprint people that get their orders 1-4 days early while I have to potentially wait weeks.

  • Paul

    Got to the checkout screen on the tmo site while trying to jump, once I put in CC info and hit check out it of course says there was an error… But I got 2 EIP agreement statements emailed to me as I tried twice.. Now I am not even sure if it went through, or will my card get maxed out with iPhone charges.. oh boy.

    • Andre Santiago

      that happened to me too. I sent an e-mail to T-Force to see if this is okay. I’ll let you know.

      • bruh

        How did you guys even get to the cc info?

        • Andre Santiago

          I don’t believe I did anything special it was at the bottom of the page when I went to check-out.

        • Paul

          Random attempts throughout the day, then it just randomly starting working all until the final step.. the checkout button. But I am sure its all BS since everything is back ordered now.

      • Paul

        Thanks dude!

        • Andre Santiago

          I spoke with a gentleman in customer service and he told me they use S order numbers when they want it to stand out. It should be fine to be processed.

    • Alex Kunze

      got farther than me, I can’t get see a checkout button even after I input my CC info. :(
      Maybe I’ll have to stand in line nect Friday.

    • Mojoe

      The email with your signature says that you won’t be comited to the agreement until the order goes through…the order failed, so I don’t think you’ll be charged. I had the same thing happen like 3 times.

      Anyway, somehow I got my order in. Ship date is the 19th. I wish you luck! :)

  • Vova Andrienko

    Come on Tmobile!!!! Just take my money! “Order submission failed” “please try again after some time” iZombiez keep attacking!

  • bigdickbandit

    The Uncarrier of the iPhone 6; should kept my ass with At&t

    • Sammy

      seriously, i regret coming to tmobile.. Terrible

      • bye

      • Laurnzo

        You can leave to your old carrier. T-mobile is not holding your neck down.

    • You should have. you can always go back!

  • tmorep

    All iPhones show as backordered in stores, doesn’t allow us to place any more orders. -Rep

    • mickey

      Even the 4.7??

      • VicRooLoo

        Pretty much all physical stores are totally OOS.
        YMMV on the 16 gigs though

        Better to just wait the storm out and then order

        • tmorep

          Pretty much. In the end its just a phone folks, more important things in life then a cool new phone that, let’s be honest, you won’t do anything different with other than show off.

  • T_Mobilizer

    Lot’s of folks now seeing the regret of coming to T-Mobile. I worked for them for 5 years and every launch of a major device or promo was always an epic fail! Never prepared, systems crash, lines of angry customers for 5 hours…SMH.

  • T_Mobilizer

    I finally gave up at around 6 am and ordered from Apple. 64GB white iPhone 6 plus. Unfortunately by that time, it show 3-4 weeks shipping time. Should have known better and just switched to Verizon.

  • VicRooLoo

    Been trying for hours to preorder online. Nothing, but I did get to the EIP sign page once.

    Tried calling, had a great rep who called me back on 2 occassions to help get the EIP form up.
    Anyways, she told me that engineers are pushing an update to the system within the next 24 hours to get the forms working. Apparently there’s a conflict with account status that is denying the form from being created.

    Leave it alone for a day and try again tomorrow

    • john bones

      So did they email you the EIP form or is that what you’re waiting for?

      • VicRooLoo

        I need to sign the EIP form because I can’t buy the full the phone.
        But because of a tech issue the forms aren’t displaying for some people most of the time and even if the form shows up you may still not be able to submit it.

        • john bones

          Okay. My problem is is that they said the order went through and they are just awaiting my EIP signature. I never got the email and they’re not sure If ill even get it! I might just cancel it and retry ordering it :-(

        • Lmrvrgs

          check your junk inbox, thats where mine was

        • john bones

          Just did. Nothing. T-Mobile rep has no idea whats going on and he cant even cancel my order. LOL. FML

    • mickey

      The store told me the same thing. My account status wasn’t eligible for EIP. I hope by the time it clears up the backorder doesn’t get pushed really far out, especially on the 6+.

  • I’m sorry that EVERYONE is upset that they can’t get a new iPhone that will react and operate the SAME as the current one you already have! Be Patient! You’ll get yours.

    If you’re not jailbroekn, why are you pissed anyway? Your iphone won’t be able to do anything special!

    • Mojoe

      Thanks mom!

  • Mojoe

    Just used my Jump upgrade for the space gray iPhone 6 Plus 64gb. Many failed attempts, but I finally got in! :) shipping date is the 19th, and delivery is the 26th!

    • Black the Ripper

      Which browser did you use to place the order

    • Sikander

      Lucky you. I’m still stuck on the validation page for your old phone.

    • Carlos Jimenez

      Where were you able to see the shipping date?

    • Sikander

      How did you pass the validation page of answering those three questions and then clicking continue? Kept reloading and doing it again or just stayed on that page?

    • xealo

      Yup same here. :) …but my ETA for delivery is the 19th!

      • Mojoe

        Nice! Glad that they finally seem to be working out the issues.

      • hi

        what shipping did you choose??

        • xealo

          I just $6.99 ground shipping. Thats what it told me before I submitted the order and thats what it says now on the order status page.

      • Stig

        where are you all seeing the ETA for delivery at?

        • hi

          you just said your ETA is the 19th so im asking you

        • xealo

          Its on my order status page on myTmobile account.

  • Rylan Leese

    I JUMPed from a 16gb silver 5s to a 64gb space grey 6 plus. We’ll see how ridiculous it makes me look. Though I used to have a note 2. I was up and on TMO as soon as the clock struck midnight, but after an hour and a half I have up. I tried another 5 or 6 times before I left for work and another dozen or so before 9:30 when I finally go through. Quite a nerd ordeal.

    • skywalkr2

      There are tons of Note users… you won’t look silly. Lots of phones at 5.5 inches now…

  • Laurnzo

    To all claiming to regret switching to t-mobile..So you come to t-mobile for the phone or the service and cost. Funny how people get mad and say things that can easily be fixed. It’s not too late to go back to your old carrier. After all T-mobile is contract free so if you are not happy, you can gladly leave.

    • Sikander

      To leave you have to pay off your phone. Which is ridiculously expensive. There is no contract but you’re still stuck because you have to pay your phone off. AKA Contract termination fee.

      • remy

        Jump to a phone of lesser value and get the fuck away from this shitty ass plan

      • Laurnzo

        Funny how you call it termination fees. T-mobile is a pre paid company. In other words provide service first and phone options second. They just provide you with options to get a phone if you don’t have the money up front “financing” just like your credit card company. It’s an option not a must, unlike the contracted carriers, so yes, if it’s terrible, pay your remaining financing, not earlier termination and leave. It’s as simple as that. If I should go a bit further, t-mobile un-carrier move has all been about network service and not ordering pre ordering of iPhones. That my friends you can easily get that from apple directly. I’m work in the IT world and know how networks you think are capable of handling traffic brake in a second. Google iPhone pre orders before tmobile even came in the iPhone business and read for yourself. I’m sick and tired of people whining like kids that needs their toys like yesterday. Just so you know I stayed up the whole night and spent 4hrs refreshing and retrying to get my order in. Peace!!

    • Sammy

      Easier said than done. Still paying off phone eip and such. Tmobile is also just full of broken promises. High expectations and always let down

    • mickey

      I don’t regret it, but they sure let me down on their claims of how easy it will be to switch. In the end I’ll get my phone and save a ton of $ with a superior or equal service to AT&T. Would just be a bummer to miss out on the iphone on launch day.

    • Dark Gable

      leaving back to att now wont put a chubby iphone in my hands. Too bad you can’t get your buddy Superman to fly around the Earth at super speed and reverse time

  • The God of Thunder

    Where can I see ETA for delivery ? I am new customer for t-mibile , all i got is e order # from the confirmation page .

    • Matt

      I think you can call into the automated system and provide that order number to get status.

      Otherwise, I don’t see a way to get to the online Order Status page without logging into my “My TMobile” account. Your account probably won’t get created until they get a phone in progress for you with SIM and whatnot, so given this is a pre-order it probably will be difficult for you.

      Usually a new customer would get an account created same or next day because the phone is in stock. So you can setup your My TMobile account immediately. I think your only option here might be calling in until your account is built.

    • Mike Palomba

      Shoot me an email mpalomba3@msn.com if I say I referred you we both get free unlimited data for a year. And if you already have you get $30 off per month for a year

  • remy

    I will be “Jump”ing to a phone of lesser value (the cheapest) and I am getting as far away from this shitty ass company as I can. T-Mobile may portray like they offer endless internet and no contract but with shitty service its NOT worth it! They want to sell as many phones as they can to the customers who are going to pay full price before they make the phones available to the “Jump” members because they know we pay little to no money down. I rather end service with T-Mobile and wait 3-4 additional weeks for the phone through Verizon, or hell maybe even Sprint, because I know that T-Mo”bowel” is going to come up with a bullshit excuse as to why we have to wait for the phone to be available.

    • Sikander

      Sprint is definitely the worst possible service ever.

    • VicRooLoo

      On one hand you can wait a few weeks for a new phone you’ll have for years

      On the other hand you can go with Sprint and have spottier service, even worse customer service and throttling or Verizon and spend more for cell service, have less data and be unable to use your phone anywhere else for 2 years

    • Vova Andrienko

      No thanks! Tmo is very good service, i have fast truly unlimited 4G LTE internet, and everything else is unlimited too, i came from At&T cuz they kept robbing me, now im completely satisfied, ok i can’t preorder iPhone 6, so what???? Ill wait 3-4 weeks and get it anyway! Its definitely not the reason to leave Tmo….

      • Aaronhughes

        how much are you paying for your unlimited 4g lte?

        • Goat

          The right question to be asking is what they COULD be paying for unlimited LTE

        • Aaronhughes

          No my question is what are you paying? im trying to get on that $20/month

    • UMA_Fan

      All the things you’re complaining about aren’t solved by leaving tmobile

  • Sikander

    I cannot get through the validation page for the sake of my life! It just keeps freezing on that screen.

  • Sammy

    T-mobile? more like turd-mobile!!

  • Lisa

    I’m sorry, but are we grown adults are children the way some of you are acting over phones you can’t afford, that do absolutely the same thing your current phone does! You’ll get your phone and be able to show off, just might have to wait a bit! And for all of you complaining about Tmobile, then leave! Go back to your previous, crappy carriers!

    • Sammy

      There’s a reason why t-mobile is still the 4th carrier, ya dunce!

      • VicRooLoo

        There’s also a reason why its rising like a rocket from hell

        • Sammy

          Still they will never catch up to Verizon or AT&T without a big merger. Not even half the amount of subscribers as either of them in Q2. Pathetic

        • UMA_Fan

          They are actually gaining the most and for the past year they are THE number one carrier in terms of customers added.

          That momentum won’t dwindle anytime soon.

        • VicRooLoo

          Except they have added the most customers than Verizon and ATT…?

        • Aaronhughes

          they still have a long way to go to even get close to verizon’s sales

        • VicRooLoo

          Well yea, of course it won’t happen over night.

      • Laurnzo

        And there is a reason why you think t-mobile is a loser and yet you are still following it and drooling all over it. What happens when you go to a restaurant and don’t like the food. You leave, so do us a favor and leave already

        • Aaronhughes

          What you said makes no sense

    • bigdickbandit

      You got your phone; so quit trolling or im gonna hold your neck down by the middle part of my username b==============D

    • T_Mobilizer

      Owe, I will leave. Thank you. Verizon can at least manage to maintain there website through a product launch and get people the service they are paying for. Where is big mouth Legere right now by the way?? He always pops off on twitter, but I don’t see him acknowledging yet another failed T-Mobile launch! What a joke.

      • UMA_Fan

        Every carrier website collapses with every Apple launch INCLUDING apple.com

        Stop being a moron.

      • VicRooLoo

        How many launches did it take for you to become so bitter like this?

  • MT

    Well if it makes any of you feel better, I was the first person on line to order at the TMobile store near me in NY and took care of everything by 9:15am only to find out 20 minutes ago (2:30pm) the girl that helped me spelled my incredibly simple email address incorrectly and I only JUST signed the EIP because of it. Guess who just got bumped to the back of the line…this guy. What a waste of a morning.

    • Mojoe

      Dang! Sorry to hear that…

    • Matt

      Are you sure the EIP determines your spot in line? I would assume your order # would determine your spot in line, and the EIP is just a box that must be checked by the time they assign a phone to your order.

      • MT

        Both the Live Chat rep and the Customer Service rep I spoke with on the phone said that the order was valid from the time of EIP signing and they couldn’t do anything about it. A 5 hour difference from when I actually placed my order to when it was accepted…I can’t believe I just moved a few million places down the line because of some teenage girls incompetence. I did everything right only to have someone else screw things up.

        • Matt

          Which phone did you order?

        • MT

          iPhone 6 64G Gold for my wife and the 6+ 64G Space Gray for myself.

  • bill

    Fuckers at tmobile are trying so hard to kick me off my grandfathered $20/month unlimited data plan.

  • xealo

    Those mother fuckers!

  • tomnewtn

    Found the Spigen clear capsule, all TPU, clear, non yellowing for iphone 6+. Love that type of case. Low profile, same rounded shape on edges, grippy, you can see iphone design.

  • Willie Doit

    Now I get this crap from TMobile

    We’re Sorry – we’ve temporarily disabled your account to protect your information. There have been too many log-in attempts.
    Please call Customer Care at 1-877-453-1304 or wait 24 hours to access your account.

  • Paul

    My order just went through! Iphone 6 plus 64 gb space gray. Finally!

    • VicRooLoo

      Online or by phone? Lucky bastard I’m still trying here

      • Paul

        Online. I just been hitting it constantly and it randomly went through. Now trying to do the same for my wifes line with less success.

        • VicRooLoo

          Would it be too much to ask you to do my line too?

        • Paul

          If I only had the power, I would do everyones. Now it looks like the list of devices isn’t populating.

        • Matt

          Oh man you didn’t do the wives line first? This might be a bigger error than this entire T-Mobile situation. Always order the wives things first. Always.

          :)

        • Paul

          “Hi honey, uhh I umm accidentally ordered mine first..ehem.. I love you here is a bottle of wine and some chocolates”
          *Goes to man cave and plays with new fancy iPhone toy.*

  • Emperor was a jerk

    Still trying here! Every time I click the “JUMP” button, it tells me I can do it I. The store. No option to do it online. I called T-Mobile support and was told I cannot do JUMP on the phone but should be able to online… At some point. That what I am seeing is a site issue that many people are having and at some point I should have the option to use JUMP on the website to pre-order the iphone 6. Can anyone confirm this? Any ideas or tips? Thanks!

    • john bones

      The tmobile website sucks.. Do this. Sign in. After you sign in, go to tmobile .com. Then,
      Click “My” upper right side, then “upgrade my phone”. Try that and see what happens!

    • john bones

      Their website isn’t the best. Do this:

      Sign In. After signing in,
      Exit your web browser and go back to the main page(tmobile)
      Then click “My” upper right corner,
      Then click “Upgrade my Phone”

      Try this and see what happens!

      • Emperor was a jerk

        Thanks for the tip. I have tried that and when I do use “upgrade my phone” it takes me to a page where if I click on the blue lettering describing my device(s) it will begin to allow me to choose a new one. In the end the payment screen never fully loads so it won’t work (tried this many, many times. Even let it sit fir an hour on the payment screen before it would error-out). If on that “upgrade” page I click on the JUMP logo it tells me I am about to upgrade a JUMP device without using jump and do I want to continue. If I say no and check my jump status instead, the thing where it doesn’t give an online option to JUMP begins again.

        I guess I am not even sure what the difference between “upgrade” and JUMP is. There must be some difference since if I try to upgrade it tells me I am about to do that INSTEAD of JUMP.

        Weird. The entire reason for pays for jump the past 6+ months was so I could use it when he new iPhone came out.

        • john bones

          Two things:

          First, do not click Jump. If you click Jump, I think you do a non Jump upgrade which means your current phone has to be fully paid off. If not, you have to fully pay off your phone before upgrading. But don’t quote me on that. So don’t click it. Lol

          Secondly, It sounds like you’re doing everything right. You’re just stuck like the rest of us, the payment screen. Thousands are doing the same so keep trying! You’ll eventually get it!

          And FWIW, you can only upgrade via Jump online or in-store. Can’t over the phone

        • john bones

          Also to be honest, I think I’m just gonna go in early friday morning. I called my local store and they said everything online is getting backordered and advised me to stop in next Friday. Might be the best and smartest thing to do.

  • shysox

    Ordered the 16 GB 6+ which cost $896.75. I used EIP, but the math doesn’t add up, so I was hoping someone could enlighten me.

    $31.24 is due monthly for 24 months, in addition to $70 in taxes and $6.99 in shipping. (Yes, T-Mobile charges for shipping on nearly a 1K order.)

    $31.24 x 24 = $749.76
    $70 even in taxes (?)
    $6.99 Shipping
    =$826.75

    The bill states that I owe $896.75

    So I’m not sure what’s going on — I very well could be missing something obvious, I was wondering if anyone had similar issues.

    • rcarlosnyc

      It looks like $70 for a month of service. ???

      • shysox

        Thanks for the reply. We pay $120 for our family plan before taxes and EIP so I don’t think the service would be included in there.

        It’s strange because it’s exactly $70 more than what it adds up to, and the tax on the device was $70 as well. I’m wondering if I was mistakenly charged twice, but again, I could be missing something obvious and I’m completely unfamiliar with the process. However, the total on the bill states $896.25 yet even in the cost breakdown it adds to $826.75.

    • Brad

      Actually, I called in on this matter. My device costs $750 and after taxes and my shipping option, it should come to $822. The Customer Rep confirmed to me that they said it shows $822 but my online account shows that I my total cost is $879 even though the guy on the phone told me that was not possible and was not showing up anywhere on his “system”. Coincidentally, the incremental difference is the exact amount of taxes and fees that are already included in the $822 amount. If I didn’t know better, I would think that it has doubled up on the taxes. That being said, the amount I paid in advance along with the 24 constant payments adds up to $822 and that’s all I care about for now. I am hoping that it is just a computer glitch and that it resolves itself in short time.

  • Dom214

    Been at it since 12 PST and until now, I can’t get past the summary page. The cart just has the circle loading thingy.

    • VP

      same here

    • VicRooLoo

      That’s supposed to be the EIP form. The final boss before getting your order in and processed

      • Vova Andrienko

        Damn… Can’t beat final boss for hours!

        • eight7four

          You’ve won a cupcake!

  • Moore Teacher

    If you are changing from ATT, Verizon, Sprint and want cheap unlimited for a year with Tmo say that I refered you. Use mooreokteacher@gmail.com
    We both get unlimited for a year. Look up their referral program on their site. Contact me if interested.

    • Roberto Jaimes

      Don’t you also get money for doing it? Hm. Any I don’t think it’s the best idea to put your email where a lot of people can see it.

  • Lmrvrgs

    My order still says it’s being processed and I pre ordered at 7am est. Is anyone else also seeing that?

    • Tom

      Yep Mine too. Did mine at 3am PST

      • tommy

        Mines too, “Pending Shipping 09/12/2014 at 04:50:57 AM” the last thing mines says.

    • anon

      I noticed a few comments boasting about their forecasted delivery date. Mine still says “processing” and I ordered mine as soon as it became available. I ordered my iPhone 6+ 64GB at 3:51 AM PST. If get a backordered email, I will be incredibly upset. I didn’t get any sleep last night!

      • Tom

        You and me both. Im strugglin at work today!

      • tommy

        I did my order over the phone earlier and he said it is back ordered but because it’s not out yet, and I should receive the phone by the 19th, or earlier.

    • aaroninky

      I did my order around 9:30 AM EST for a 6+ 64GB Space Grey in a corporate store. I have a confirmation email that it is being processed, but still no attempt to charge my credit card since I paid in full. Is this normal with T-Mobile? This is my first time going through them as last year I just bought from Apple directly. I also was told about the back ordered status when they were placing the order.

  • Matt

    John Legere @JohnLegere
    Apologies for any iPhone pre-order issues this AM. Demand has been huge but we are on it. Keep us posted if you are still having trouble.

    • Vasu Tummala

      I let him know that upgrades still don’t work and directed him to look at these here comments. Also, demand isn’t an excuse, when all the other carrier sites stayed up and running

    • Matt

      The not so good news to others (like me) is he is now saying Jump orders through 9/14 take priority. That is a bit cruel to us EIP and Outright phone buyers that stayed up all this time too.

      John Legere @JohnLegere

      @mesomar @TMobileHelp absolutely. had sporadic issues due to demand. Nearly fixed. JUMP customer orders by 9/14 take priority as we get them

      • VicRooLoo

        While it is a bit cruel, EIP sign ups are still working albeit at a crippled pace while I hear the JUMP users are even more screwed.

        I hear they TOTALLY can not use the online store and must resort to physical locations, although they are all OOS

        • Matt

          Yes but now EIP is all the way to the end of the line 9/15? That is even worse than how screwed Jump people are right now.

          I think the right thing to do would be same thing that happens at a road merge. Everyone goes every other. Jump > EIP > Outright > Jump > EIP > Outright > Jump > EIP > Outright > etc…..

      • Brad

        This is just another example of bad customer service. To make it up to JUMP customers (sorry guys), they are basically making your problem our problem. I was up all night same as you… is my time or sleep less important than yours just because you pay an extra $10 for your service? I just recently switched to T-mobile and brought my own device. I can’t use JUMP when I already have an upgrade waiting for me. I don’t need JUMP when my current phone is already paid for and doesn’t need insurance protection. Now I get to sit around and wait for the next two days while JUMP members casually make their orders and get moved ahead of me? For anyone who is still able to think straight (because you managed to get some sleep) you can see that T-mobile’s “correction” was not the best solution. You had a group of pissed off customers and now you manage to piss off the rest… brilliant. Why not refund several months worth of JUMP fees? Why not offer free overnight shipping when the order finally does get placed?

  • Roberto Jaimes

    I keep trying to select a device but it just says “you are eligible for upgrade. JUMP.” But no devices are loading.

  • Guest

    Still trying since first thing this morning. Can get to submit order (after cc info) about every 5th or 6th time but then it says site isn’t working try again.

  • Lmrvrgs

    Would be nice if T-Mobile gave us free next day shipping as a courtesy. Bad enough to pay 7$ shipping for ground when everyone else usually offers free shipping. Ordered the 128gb space gray ip6+ 291$ total

  • Paul

    My wife was able to go into a tmobile store after work and the rep was able to put the order in, she said he was “pushing it,” whatever that means, it worked.

    • Roberto Jaimes

      That sounds dirty lol

  • yo mama

    yeah been trying since 7am. still nothing. JUMP users really got the shaft.
    Thanks Tmobile!

  • Dakota

    Is the iPhone Tmobile sells a special iPhone or is it the same iPhone regardless of what carrier you choose. (i.e., if you owned it, could you use it on another carrier)

    • Josh

      I brought an iphone 4s from ATT to T-Mobile and it works fine. I can’t say that all of their phones are interchangeable across the service, but they do share the same SIM card hardware.

    • VicRooLoo

      The phones are largely the same but each carrier owns certain bands of spectrum and if you want optimal service your phone needs to support all of the carriers bands. Some bands over lap but if you want optimal service, order the phone from the provider or confirm that the phone you are getting is set for the carrier you have

  • Hiro

    I was one of those people who stayed up late, to no avail. FINALLY got my JUMP this morning around 9 AM PST at work, but not without a lot of attempts. And it seems I’m one of the VERY VERY few who have been able to upgrade at all. I got a confirmation email. My co worker finally got hers through at 10ish AM, and has yet to get any confirmation, however the customer service rep she spoke with said it showed her order pending, and the payment system down.

    • xealo

      It seems so that way too. I stayed up till 7am PST but ultimately gave up. Woke up around 11am PST and after a few attempts, I was able to successfully place my JUMP upgrade. I got the confirmation email and its in processing status on my tmobile page.

  • Hiro

    Also, as an unfortunate side note, I’ve lost count of how people people between midnight and now on twitter said they were wanting to switch to tmobile, but because they couldn’t get the iphone, they were reupping with their current carrier.

    • VicRooLoo

      Pity. I hope they are satisfied either way.

    • Matt

      Who knows how many people it turns out to be, but by the time you count all these people as well as all the people that don’t use social media making the same choice I have a feeling that number might be big. Too bad for Tmobile

  • Vova Andrienko

    As i can see, Tmobile sold out! All of them!

  • Guest

    Looks like they sold out.

  • Jonathan

    guys, i just ordered the 128 GB iphone 6 plus gold through the phone. The t-mo rep. just called me back said their system is back up running. but the online website is still up and down. suggest to call 611 to place order if you guys is interested to pre-order today.

  • Michael Perez

    Orders are finally going through! Systems are up.

  • yo mama

    yay!! mine just worked

  • jaroth

    Just order online with Jump says 26th is date though I choose standard shipping

    • Emperor was a jerk

      So you clicked on the “JUMP!” button and it gave you an option to do it online? Or did you choose “upgrade”? When I choose JUMP it says I have to go to a store. Shen I try “upgrade” it stalls out during the checkout screen. I don’t rally get why I am paying for JUMP every month if there is an “upgrade” option that doesn’t cost $10 a month.

      • jaroth

        Mine stalled out as well but keep going/reloading that page i had to refresh the page 5 or 6 times then boom got to payment section and submitted and got the text and confirmation

      • T-Mobile Guru

        If you do regular upgrades instead of JUMP t-mobile will not pay off the remainder of your device and you will continue to make those payments in addition to the new ones

      • Guest

        Are you using Safari as your browser? I was and hit the same issue. I switched over to Chrome on my iMac and everything went through as expected. They did charge me $6.99 for shipping which I called and had credited back to my account.

        • Emperor was a jerk

          You are my hero! Lol. After reading your reply I immediately used Chrome instead of Safari and everything worked as it should. The JUMP! online option showed up and the entire process to jump to the iPhone 6 took about 5 minutes! Thank you so much for helping me out and sharing your idea.

        • Guest

          Glad the browser advice worked out for you. I have issues with Safari on occasion and Chrome has come to the rescue many times. Enjoy your phone!

  • Guest

    They just told me on the phone pre-orders are not going through for now and to call back on the 19th. What! She said she could tell me about the phone…

    • Guest

      And yet… boom, just got through online. Says 25th delivery. 6+64 SG

  • Sikander

    Went to the store to do the jump to iphone 6 plus. I kept saying iphone 6 plus black and he got me the regular 6 black. I have to wait till the EIP expires and then the guy at the store will order again for me. BUT what if they are sold out by the time he puts the order in again? Im so fucked

    • tom

      Customer care can cancel the order immediately if you don’t sign the eip email.

  • Abel

    For people able to place order, do you wait for the spinning circle to setlle or if it continues to spin you might as well start over?

  • mobilesearchman

    T-Mobile website has been down all day so not sure how any of you completed any online orders at all. The e-commerce site for ordering phones is “broken” I even talked with department heads in Bellevue HQ and the site will NOT let you order any iPhones. They have been working on it all day but something tells me they have a serious issue in the system.

    • Guest

      I’m convinced they’re saying all kinds of trash to try and get people to back off until it’s fixed. They seriously told me on the phone this afternoon that pre-orders didn’t start until the 19th.

    • VERY UNHAPPY

      I agree! I’ve been up since 3 am. Intermittently trying to pre-order. Ended up having 4 signed EIP Agreements emailed to me but still no iPhone. It’s crazy! Now, they say that I don’t qualify because of credit! BS! I have excellent credit and based on the 4 EIP’s I received, I qualify for the 0%APR. Bottom line: Still frustrated and iPhone-less. #TMOsucks

  • btd2379

    I was just able to jump with 3 different accounts so it’s working, but took all day!

  • Guest

    Finally got one ordered and went to check status and it’s locked me out for 24hours because of to many logins.

  • Micropops

    I have wasted 12 hours plus on my Jump! upgrade but it is finally placed!!! iPhone 6 Plus 128 Gold!!!

  • Micropops

    I paid for the next day shipping at $24.99. But I plan to call to complain because they sent me to the store to order it with a guarantee that their systems were up. Maybe I can get a credit.

  • aznhomieboi1689

    YEA!!!! Finally placed order. iPhone 6 PLUS Gold 128 GB!!!! too bad will be here anytime between 1 week or 4 weeks from now. but whatever. According to the Tmo rep, all iPhones are backordered

    • Jeremy

      Started a new account and the order status via the phone says it should be delivered the 18th

      • alan

        Jeremy did get it with ground shipping?

        • Jeremy

          I went with overnight shipping

        • alan

          Oh okay thanks

  • Cam Fas

    CEO said all jump orders done before the 14th will be moved too the front of the line hope this means I will get my 128 next week

    • Camille

      That would be great, if it’s true! I’ve been up since 3A (EST), 2 T-Mobile stores, 2 customer service rep calls, and was just now able to get my JUMP order placed online. It would be nice if I actually got the phone right at launch

    • Brad

      Am I the only person who was up all night who was not a JUMP customer and feels like they got screwed? I am a recent BYOD customer who couldn’t have had/used JUMP and now I get to watch as people who order two days later get their phones before me? (Ordered at 4:30am and still don’t have a shipping date) I was up all night too… Where is my customer service? Not a great business when you take a dump on one customer and then, just to make it up to them, take a dump on the next guy.

      • Cam Fas

        Don’t feel bad I don’t have a ship date either yet

  • Mikey

    JUST placed mine.. dont use “uprgade device” in the main menu but click shop and then JUMP. Had to refresh a couple times to get the device menu and then when clicking on iphone it said didnt exist. REFRESH again everytime you hit a wall including with EIP signing. got 64gb iphone 6 space gray for launch day. you CAN get through…

    • b

      How do you know it’s for launch day?

      • Xealo

        Because it says the ETA for delivery on the order status page. Mine says 19th.

  • Frank Gon

    jump is still down?

  • rob

    This is bull…. been trying to upgrade using JUMP all day… just tried “adding a line” to see if that would work and it got me to the checkout screen with a new iPhone 6plus in minutes…… interesting that tmo is making it easy to get new customers, but the current customers cannot upgrade…
    Obviously I didn’t do it, just testing it out to see if it worked, but what about treating your loyal customers a little better and having the site work for us rather than trying to get new customers and having that work perfectly!!!

    • Michael Perez

      The system was down all around. My buddy was trying to get a new line activated and he couldn’t setup anything. I wanted to upgrade and had similar issues. I was able to finally upgrade at roughly 5pm today and he was able to activate a new line.

      • rob

        I just keep getting the same spinning circle of death

  • b

    Did any one get an estimated ship date when they completed their order ?

    • Camille

      I selected overnight delivery and it said Sept. 20. However, T-MobileHelp on twitter stated that they don’t ship items for Saturday delivery, so I’m not sure how that will work.

      • John

        I ordered my IPad Air early morning Friday 11/1/2013 which was when it was first released. I chose overnight shipping and I ended up getting it the next day on Saturday. Even though when I called Tmobile on friday nov 1st, a T- Mobile rep climed that I wouldn’t receive it till Monday because of no Saturday delivery. Moral of the story take what some of these Tmobile reps say in regards to shipping times etc with a grain of salt.

    • tomnewtn

      Mine said the 29th. But in the past, it was always a day after they go on sale so it wouldn’t surprise me to see it come sooner.

  • lil-kidlover818

    was able to process two separate lines just now on their webstie.
    got conformation and says ETA is the 25th.

    • b

      Where is this confirmation by the way ?

    • rcarlosnyc

      Which model?

      • lil-kidlover818

        one 64 regular 6 and one same size plus

  • shvin

    been stuck on the submit order page for forever. trying this through jump. i tried refreshing, restarting the process, editing my cart and clicking check out again. it keeps saying that it is unable to process my order after pressing submit.

  • lil-kidlover818

    got an email, text, and they both show up on my account history

  • chu

    just got mine preordered and got through, but no email confirmation :(

    ETA 20th with overnight shipping – SB 6+ 64GB

    • lil-kidlover818

      im gonna call and upgrade to overnight, i felt so fortunate to get to the check out that i rushed through it.

      • Matt

        You usually cannot upgrade shipping once an order is placed.

  • Mo-man

    WTF, come on man. T-Mobile you want to play with the “big boys”? You had no idea that this was going to happen? My eyes are crossed staring at the screen all day. When (if ever) will this be fixed? Anyone have any ideas/inside?

    • lil-kidlover818

      try different browsers

      • Mo-man

        OK, you are a “life saver”…that did the trick. Funny, tried it all day on my iMac to buy an iPhone and the order would not go through. Tried it on my PC via Firefox….went straight through. Thanks again!

        • archerian

          oh, the irony

  • Jose

    Got mine working and was able to just paid the whole thing!! and expected to have it on the 23rd!!! Iphone 6+ 16 GB space grey!

  • Cam Fas

    Just called my local tmobile they haven’t been able to process jump because their system is still down what bs

  • Cam Fas

    They didn’t just drop the ball they dropped the ball from the space station

  • Roberto Jaimes

    Mines working, I just go on my phone and request the desktop view and it gives me the option go jump online. But I have insufficient funds in my bank account so I’ll wait next Friday when I get paid which is also when it comes out

  • rcarlosnyc

    For those of us who tried to order on T-Mobile’s website and got to the payment page, call T-Mobile and have them check if you have multiple pending orders.

    I had 2 additional orders that were showing full price to ship 9/18. It would have billed 2 additional iPhones full price to my card and I would have received 3 iPhones even though I did not fully place those orders.

    The agent went in and canceled out the extra orders.

    • tomnewtn

      This is true, but if the transaction timed out after you entered you signature to the agreement, the order is canceled. I had 3 orders because of this, but when I called CS today, and I got right to them by saying CANCEL ACCOUNT, they explained this and assured me the one order was good to go. They were great, by the way.

  • VicRooLoo

    Where the website fails, the great customer service reps prevail.
    I spoke to a rep who fixed up my order and even stayed on the line until I could confirm the email receipt.

    Finally. Finally this 13 hour ordeal is over

  • Carlos

    i just called it was so easy they called me back within 25min and ordering was quick and easy they told me it would take about a week IPHONE 6PLUS GOLD 64GB

  • Dom214

    After 16 hours of trying, “giving up” and saying “F tmo” multiple times, I finally got my order in! Finally going to bed.

  • Danny Téllez

    Anyone use jump to get their upgrade in store?

    • mikey

      It worked for online at 3:51 PST. Jumped from the G3 to 64gb iPhone 6 space gray. Set to show up on launch day.

      • alan

        did you get it with ground shipping?

      • Sikander

        Where does it tell you whenough your ship date is? All I have is the EIP agreement that I signed

  • tomnewtn

    I know TMOs site had issues, but so did Apples. And, seems Googles does too every time there is a swarm of orders. Maybe they all need to look at what highway robbery Verizon is doing.

    • archerian

      Or they can all sell via Amazon ;)

      • tomnewtn

        Yeah, that too.

  • David

    I keep hitting the Jump IMEI Validation and then get this message…We are sorry, our systems are not currently available. Please, wait a few minutes and try again.

    • mikey

      I did too. I got through it though. Keep refreshing and trying

      • David

        It loads the page but then automatically tells me that error message.

        • mikey

          I refreshed up to 7 times! I got through I don’t know.

        • David

          Still no good for me. This is annoying.

  • Jeff

    What a joke… I FINALLY get through online only to have the system crash when I hit the place order button… On top of all that T-Mobile is gouging me for $25.00 for overnight shipping… I mean… WTF???? Your site is a JOKE all day and you want to screw me on the shipping??? How “uncarrier” of you…

    • FAIL

      I AGREE. WHAT A JOKE!!!

  • Mo-man

    I just got the advice to try different browsers, worked right-a-way. Give it a shot.

    • David

      Tried it all and still failed.

    • David

      Tried IE Mozilla and Chrome all doing the same thing.

      • Larry Griffin

        Clear your cache cookies etc.mand give it another go

  • SZL

    OKAY! I finally got it!! I took someone’s advice and called them up instead. Ordered my iPhone 6 plus 64gb. I was told that I will get it on Launch day! Sweeeeeeeeeet!

    • alan

      just wondering but did you get pre order it with over night shipping?

      • SZL

        No. Paid for regular ground. The lady said I will receive it on Launch day.
        I think they are doing what Apple always does on device launch. They will probably ship it couple of days ahead and time it perfectly to get it on Launch day. Just my assumption :)

        • alan

          Oh i hope so cause im still deciding if i should pay for the over night shipping or the ground or just go pick it up a store. thanks!

        • SZL

          Haha! If I do get it a few days later, I will still be content.. I ordered one from Apple, just in case, and it was 3-4 weeks wait. So I will still be ahead. She could be wrong about getting on Launch day, but as long as I get it around launch I will be happy

        • alan

          haha true, cause im thinking of just going to a tmobile store and go buy one in the store because when the iphone 5 first came out i pre ordered it and when i went to the store to see if i can pick them up they still had some to buy in stores. But this is different since its a new iphone coming out and i dont wanna really risk it haha

        • SZL

          Yeah. The difference is iPhone 5 came like 6-7 months after launch. This will probably be different, but you never know. You might get lucky…

        • alan

          Very true! Ima keep my fingers crossed and hopefully grab one the day it comes out! Ah haha

        • Victor

          My store was only offering ground shipping for some reason. I order around 9.30 this morning

  • Larry Griffin

    After 16 hrs I finally gave in and went to the store tmobile better deliver my phone ASAP next week …especially since I splurged for overnight shipping

  • MarkieE

    FWIW, I called in to TMO CS right now. BOTH 6 and the 6+ are available and will be DELIVERED on 09/19 if you pony up $24.99 for Overnight Shipping. All you guys who haven’t ordered yet and trying online, instead call CS. Super helpful and super-friendly. Tried really hard to get the $24.99 waived, but she didn’t budge, it was worth a shot.

  • Cam Fas

    Finally the tmoble store called me they were able to process my order I just got my confirmation 128 space grey

    • Victor

      Any shipping info given?

      • Cam Fas

        Still waiting in that the CEO said he would expidite jump orders and I got the overnight shipping added so as soon as they send the info I will update

  • Long Ass Day

    Went to the T-Mobile store for the third time today around 5:30pm est. Was finally able to order 6+ 128 space gray. Delivery says it will be 9/19. I’m crossing my fingers

    • Cam Fas

      They called me around 5:40 pacific time I still haven’t gotten my shipping notification I hope the CEO was being honest about jump users being expedited fingers crossed here as well got three confirmation emails just waiting for the sipping date email

    • Victor

      Little nervous on how some people got shipping dates and I haven’t gotten anything in order status

    • Michael Klopp

      Where do you see a delivery date? Mine says pending shipping. I ordered from a T-Mobile Store at 9:30 AM EST.

      • aaroninky

        I’m in the same spot as you, I ordered around 9:30 AM EST as well and I have no confirmation of a delivery date yet. Customer Service though says I’m still okay, I ordered a 6+ 64GB Space Grey, but not feeling too confident about it.

        • Michael Klopp

          I called Customer Service, they just read me what I can see on my order status, which is pending shipping. I just need to stay off these discussion boards. If it means anything both the rep in store and T-Mobile help on Twitter told we they would be received on the 19th, but they also said we could order at midnight too……

    • rcarlosnyc

      I ordered around the same time a gold 128 GB 6 plus. I received an order confirmation but the estimated ship date is blank.

  • Mike Palomba

    Ive been waiting on the T-Mobile phone line for over a half hour now. Im not even trying to buy the iPhone 6, they made a mistake on my bill and I want it fixed. Is there a different number that I could call for bill problems? Because this is ridiculous

    • Mike Palomba

      now 50 minutes and counting. I understand there are a lot of calls but this is sad

      • Matt

        Try the online chat.

        • Mike Palomba

          They have online chat? I searched for it on google and nothing came up

        • Matt

          Yeah go to the support page in my mobile and then click on the ways to contact us button.

  • Grace Vargas-Padilla

    Too bad so sad for you tmobile, I gave my business to Apple. You promised you’d notify me before preorders started and you never did. By the time I realized your site was finally working the iPhone 6 plus was already sold out. Glad I didn’t put my eggs in your basket! What a disappointment you are!

    • eight7four

      Yup and Apple has FREE SHIPPING for the 19th.

  • Sam Jividen

    I actually was able to process my Jump on the website! Very excited, especially that my iPhone 6+ will ship on the 19th.

  • Jeff

    So the website processed SEVEN I repeat SEVEN orders for me none of which said were successful and now I can’t order through care and care is telling me i bought 7 phones whether I like it or not as the orders can’t be canceled…. What in the hell am I supposed to do??? Uncarrier my ass… I am so angry right now and this is ruining my weekend…

    • Roberto Jaimes

      I’d call again, what are you supposed to do with 7 phones? One for every day of the week.

      • tmo employee

        what alex says is true. i too am an employee. its simple. just sign on of those EIP disclosure emails you may have received & the other six ignore. after 48 hours the orders will cancel out on their own. you will not be charged for all 7 phones because your credit card does not get charged until your device has been shipped.

    • redplayboy

      when the orders come in refuse the package and have it sent back

    • alex

      unless you accept the service agreement email sent to you 7 times, there is no way you purchased the phone 7 different times.. i am a t mobile employee and thats the only way your card gets charged. now if you received 7 emails, only answer to one and in 3 days the other 6 with cancel themselves since you didn’t accept and sign the equipment installment plan. :)

  • /

    i just went to my local store and i ordered it white iphone 6 64GB

  • ejuliorod .

    Did the JUMP online for 2 lines with no problem tonight!

    • Victor

      Shipping date given?

      • ejuliorod .

        ships on the 19th

    • David

      What browser?

      • ejuliorod .

        Chrome

        • David

          IMEI validation page went through without any problems?

        • ejuliorod .

          correct validated IMEI and showed payoff balance that will be cleared

        • David

          I’m stuck on that page it doesn’t load for me.

      • Guest

        IMEI validation page went through without any problems?

  • /

    I recommend going to the store. I called and talked to multiple reps today and none of them could help me get a new iPhone 6 plus using EIP (financing) since I was an existing customer. They told me I had to go to a store. After visiting the store today, I was able to get the new phone ordered with the monthly financing and get my trade in value confirmed for my 5s. Long story short, go visit a store, they’ll be able to sort you out a lot quicker.

    • Ian

      How much is the trade in for your 5s?

  • T_Mobilizer

    My confirmation says est delivery dat 9/16?? I chose next day shipping but why would it say 3 day early? I would just be happy if it came on launch day!

  • Gimix

    So i’m a bit confused, I ordered today in the afternoon and paid for next day expedited shipping, got an email and a text saying my “order has been placed and should arrive shortly.” I checked my order status on the website and it says that estimated delivery date is 9/14?!

    • achatoff24

      What time did you place the order?

      • Mikey

        same here… hope its legit!!! =D

      • Gimix

        Order was placed at 2:50pm

    • hi

      has you card been charged??

    • Victor

      My order was placed at a tmobile store 9.49 eastern. No shipping still processing

    • Matt

      If you search Android forums for other T-Mobile launches (i.e. G3 and Note 3) you’ll find examples of this same thing. Don’t get your hopes up. For some accounts for whatever reason it puts bogus delivery dates. It is well documented. It will most likely still show a 9/14 delivery date for you even on 9/15 and later.

      The most reliable indicator for shipping is when your credit card gets charged – your phone will most likely arrive the following day.

      Sorry to be a downer, but I’ve seen this over and over and over again now with other recent T-Mobile launches. Keep an eye on your card and after you see a charge know a shipping email will come. Sometimes I don’t get the “item has shipped” email until the middle of the night – FedEx almost beats the email :)

  • Victor

    When I check order status it shows no shipping date just ups ground and
    This order has been designated as a gift.?

    • Matt

      I can’t even get an order status – it continues to tell me the system is down. As I’ve posted a few times here, don’t get too caught up in what the order system says. I’ve found your purchasing card getting charged to be the most reliable indicator of your order about to ship.

  • frannnnn

    has anyone’s card been charged? has anyone got an email saying its backorder?

    • Victor

      Mines says being processed
      The time I made the order and the amount

    • Matt

      Cards don’t get charged until the day the item ships. This is how it has been for the last 5 phones I’ve bought from T-Mobile, with the most recent being last month with the LG G3 preorder.

  • ejuliorod .

    Just posted on Tmobile.com jump customers orders come first! Jump by the 12th

  • xealo

    Weird, my order page said ETA delivery was 19th, now 20th lol.

  • Victor

    Supposedly there’s people still making orders on tmobile.Com and there getting eta of 9/22 using 3 day shipping

    • Roberto Jaimes

      That’s what happened to me so I’ll probably just buy the 16 gig version in store. I did go in there when apple announced it and the retail rep told me to leave my number and she’ll call me once they had them in inventory.

  • Dante

    Tried all night last night to preorder a 64GB 6 Plus. Kept getting the error at the payment screen. Today I decided I’d just try to get my girlfriend’s phone (64GB iPhone 6 gold) and use that until the Plus becomes available. Worked with no problem. ETA the 25th with regular shipping.

    • Victor

      Where is everyone getting these eta’s at? I made an order at a tmobile store almost 18 hours ago and nothing besides order processing

      • Dante

        Right after I placed the order online, it said ship date 9/19. After sobering l signing the EIP agreement, the order status site gives an ETA

  • tmo guy

    I work for T-Mobile. Got in at 3pm yesterday and all the systems were down. By 5, Jumps and upgrades with EIP seemed to be working. Nothing with trade in though. Hopefully everything should be functioning through the weekend.

    • Victor

      Question, I did an upgrade because I wanna keep my phone. I made the order Within the first hour of my tmobile store being open. Hearing jump customers are getting phones first…. Am I screwed lol

      • tmo guy

        I haven’t heard anything about Jump customers being first besides on this site. But that’d suck because I ordered mine as a customer and I didn’t do a jump lol

        • Camille

          Hmm, JUMP people are customers also, but ok. Legere’s statement was exactly that ‘JUMP customers would get “some” type of priority’. People here are making it a bigger deal than it is. I would imagine that not all JUMP customers are going to get first priority over everyone else. That would not be a good business decision. T-Mobile will have to walk a fine line of making things good for everyone, both new customers and existing customers.

  • kclb

    Today was quite an interesting day for all of us, including myself. Here is my story…

    On September 11, 2014 (approx. 9 p.m. – HST), I went on the T-Mobile site to do my pre-order (via JUMP) and it was not available. I also checked my e-mail (no e-mail about pre-orders on the site).

    I went on the Apple website (still was updating), but the Apple Store (app) allowed me to pre-order for other carriers (Verizon, AT&T, Sprint). T-Mobile was not listed. Anyway, I tried to stay up but it was unsuccessful on the T-Mobile site. I decided to take a nap and wake up around 12 a.m. – HST. My phone died because I forgot to plug it in and didn’t wake up until 3 a.m. – HST. T-Mobile Pre-Order was up but I could not successfully order online. It was very flaky and unstable. I called Customer Service and was advised to stop by Retail Store to do Pre-Order. I went to the retail store approx 9 a.m. – HST and was advised that the Pre Ordering was completely down nationwide and no ETA when it will be back up. I left my name and contact.

    It was quite frustrating. Anyway, I came back home and went on the site. Then, it allowed me to pre-order via JUMP. I was getting numerous messages. Anyway, I was able to reach to the order summary. I fill it out, complete the EIP agreement (signed electronically), inputted my CC info, and finally hit submit! OMFG…a error message pops up saying unable to process and try again. I try multiple times w/ the same result. At one moment…the cart summary went blank and there was no info listed.

    At that moment, I practically gave up – approx. 11 a.m. – HST. I already had arrangements to meet w/ a friend for lunch. As I was driving, I get a call from T-Mobile Retail saying that upgrade system is back up. I was driving and didn’t want to drive back to the store. blah. ha. So, I picked up my friend and we went to another T-Mobile store. I figure…that was my last hope – to try @ the store. If nothing, then I was going to give up and just order Note 4 when it comes out next month….my patience was getting challenged. ha.

    The representative who assisted me also had some error messages that appeared. But she refreshed it and she did my order. Yep, she placed the pre-order for me! At last! ha.

    I ordered – iPhone 6+ | Silver | 128gb.

    I chose the quickest shipping method and paid a bit more. Release date listed – 9/19/14. The estimated delivery date showed – 9/14/14. Now, that would be amazing! That would make up for the crazy stuff I had to go thru…

    Hope this helps.

    Aloha!

    • Victor

      Doubt you’re get it on a Sunday but congrats

      • kclb

        Yeah. That’d be amazing if that was the case. ha.

  • Ray

    I got my order confirmation from the store and noticed that they gave me the iPhone 6 plus 64gb instead of the iphone 6 64gb. Originally I was pissed, but the more I think about it. If I dislike the 5.5 phone that much I could just return it. Also Amazon was very easy to switch my order for a case and screen protector around. So I guess I’ll be the new owner of a plus instead. :p

  • Dark enV

    Well I woke up to some upsetting news. I got my order in yesterday and everything was showing fine, order still processing, even paid the extra for overnight shipping and was told I should get my new iPhone 6 Plus 128GB on Wednesday. Checked on the order again this morning, says order is still processing and it now it also says it’s backordered. I need to call T-Mobile, because if it is backordered I may just cancel the pre-order and get it at the store on Friday.

    • AJ

      Ya same here. Mine says back ordered as well.

      • Dark enV

        I don’t get it, it wasn’t backordered last night now all of a sudden it is. I’m mad because I went ahead and paid extra for overnight shipping cause the lady on the phone told me I’d get on Wednesday

        • AJ

          Is your expected delivery date still the same as when you preordered it. I have a feeling this has nothing to do with it actually be a back order. Because I ordered mine as soon as they launched them so I think it’s a glitch on tmobiles end. Better call to make sure

        • Dark enV

          I just called them and cancelled the pre-order. They told me it was indeed backordered and I mentioned I paid for overnight shipping because I was told I’d get it the 17th and they told me that no one should receive them early, though I think that’s wrong information on their end, but also that my order was delayed for 1-4 weeks so I cancelled it and will be going to the T-Mobile store first thing Friday morning.

        • Dark enV

          Hold the phone! Trying to un-cancel the order now cause the rep woman I had gave me wrong information!

        • They always do. they are never trained properly. I work in a CS environment, and there is NO TRAINING provided whatsoever! You’re on your own in the call center. You have to educate yourself and do your own research to find the correct information. Yall just don’t know the half of it!

    • Twizzle

      My order status page just says

      “We received your electronic signature authorization on 09/12/2014”

      My bank account still has the pending charge.

      I dont know whats going on but i was up at 3am trying to order and stayed online for hours trying (thanks to Destiny on PS4) until I finally saw the phone pop up on the tmobile page at around 7 am EDT. Then yesterday i read that they are going to give Jump customer’s orders precedence “as we get them” on the CEO’s twitter page. I understand that you guys pay for a service, but i really hope I dont end up getting screwed out of my time and effort just because i am a new customer. I really hope what he meant was GOING FORWARD they will take precedence. I can live with that, but Jumping ahead of everyone who stayed up cant be considered fair. I guess we will find out next week.

      • Dark enV

        Yeah same thing, I stayed up all night trying to get mine pre-ordered, finally had to call them after multiple failed attempts of ordering online but I had to cancel my pre-order because of this so I’m pretty pissed, gonna have to go to the T-Mobile store on Friday early in the morning to get my phone now.

        • Dark enV

          Maybe not! Got off with another rep who told me the info I was given was wrong and now am trying to un-cancel my pre-order!

        • Victor

          So are u gonna cancel? What they told u?

        • Dark enV

          The last rep I talked to was good, and told me that the lady I talked to submitted a note to cancel the order to go to I think the sales department but they’re not open yet so they haven’t gotten that note, he added a new note to tell them to disregard that and also said he’ll call me right before they open so I can get to them before any damage is done. Hopefully it all works out cause this is ridiculous. All because one rep doesn’t know what she’s talking about.

        • Victor

          To me back order means anything after the 19th

        • Dark enV

          same here, which is why I called about it when I saw that but it makes sense when they say that it’s because the phone isn’t out yet but at the same time saying that throws up a bunch of red flags

        • Dark enV

          sheesh I just got a text and email telling me it’s backordered. They trying to scare people haha

      • Camille

        While I absolutely understand your concern, it’s also not fair to the JUMP people that were also up trying to pre-order from 3A (like me) that were not able to order only because I have JUMP when new customers were easily able to place orders. As soon as the phones were available online, the one thing that prevented me from ordering the phone until 6P was the fact that I am a JUMP customer. I talked to multiple reps online and went to 2 T-Mobile stores and had the same result. I’ve been a customer of T-Mobile for 12+ years and never had any issues nor reasons to make special demands of them, but in this instance, I agree that “some” JUMP customers should be compensated in some way for this fiasco that T-Mobile created. And, if that means that I definitely get my phone ahead of a new customer, then that works for me.

        • Brad

          So what would have been fair is to bump all of the JUMP customers up until the point that the problem was fixed (throw in free shipping and/or refund some JUMP fees)… not for any JUMP customer who comes along in the next few days and wants an iPhone to jump ahead of people like me who waited all night long. If Mr. Legere wanted to offer this as a perk to all of the JUMP customers I guess I would be fine with that, but at least that would have known from the beginning, not done after I have already paid for faster shipping and verbally received a delivery date. Instead, as a reaction to a group of JUMP customers getting screwed, all JUMP customers move to the front? And yes, my order status says “Backordered” now too and no, I don’t believe the t-mobile people when they say everything is okay, especially when I hear of others getting delivery dates and the CEO of the company is changing the “rules”. The person on the phone told me delivery for me would be on the 22nd and now I am in order status hell. Please respond… any JUMP customers out there who ordered recently and have delivery estimates? I was able to complete my phone order just before 5am PST on the 12th… when did you get your orders in?

        • Matt

          I am a non-Jump customer that is getting hosed by this too. It’s T-Mobile giving their priority customers priority. Airlines do it too. It ticks me off that this was announced after the fact, but at the end of the day it’s just a phone not like it is an emergency.

        • Camille

          No, I don’t think that all JUMP customers who ordered after yesterday should be bumped. That I do agree with. So, they’ll have to come up with some type of compromise on that.

          When I finally placed my order online yesterday (using JUMP), it was 6P (EST). This is after literally trying since 3A (EST), having two reps in 2 stores try during the day (at 10A and 4P), and having phone reps tell me they couldn’t place orders on the phone. I also used the overnight shipping option, and it stated I’d have my phone on Sept. 20. So, we’ll have to see what actually happens come next week.

        • Brad

          I will say that I feel fortunate only staying up at night (midnight till 5am) while some coworkers I know called in sick because they were still trying to get through during the day as well. It is just a phone and I know that I am getting worked up possibly for nothing… I just can’t turn off the part of my brain that controls fairness. If you guys have read my previous comments, I am not a JUMP customer because I am a recent transfer with my own device already paid for and no upgrade eligibility issues. I didn’t need JUMP for obvious reasons and now I am waiting for Sunday to pass… might be waiting all the way to the 19th to find out my real status. At this point I would prefer a later date over the unknown.

        • sloanie

          Sounds like hell. I’ll tell you what– if JUMP customers are supposed to (generally speaking, even when its working properly, not like yesterday’s enormous cluster) get priority, I’d like to know that’s where I stand– I may not bother ordering from T-Mobile since I’m not a jump customer.

  • Victor

    I’m back order also smh!!!

    • Dark enV

      I just cancelled mine because mine was backordered

      • Victor

        Why did u!!!!

        • Dark enV

          she told me to expect it 1-4 weeks

        • Victor

          When did u order

        • Dark enV

          yesterday morning like at 7:30

        • Victor

          I order 9.45 eastern u?

        • Dark enV

          7:30 eastern

        • Guest

          I’m calling them back now cause I’m mad, she told me it’d be best to cancel cause I wouldn’t get for 1-4 weeks

        • Victor

          Rep told me don’t worry phone will be here on the 19th

        • Dark enV

          well I just got off with another rep who told me the same thing he told you and luckily the cancellation hasn’t gone through yet but the sales department isn’t open yet so he’s going to have to call me back to tell them to disregard that. That’s so upsetting that their customer service doesn’t know what they’re doing. The lady I talked to told me that I wouldn’t get the phone till after the launch and I paid $25 for overnight shipping which made no sense and she basically said it’d be wise to cancel. Now I’m hearing that’s not the case at all. I hope I can get this fixed before it’s too late.

        • Victor

          Don’t jump the gun buddy lol

        • Dark enV

          LOL yeah but when a T-Mobile rep tells me that I won’t be getting my phone and it’d be wise to cancel it, I mean I was just listening to what they said

  • Victor

    Update! Just spoke to tmobile again backorder means nothing bad because the phone isn’t available yet. I was promise the phone will be here on the 19. She told me anyone who order yesterday will get it

    • AJ

      Ya that’s what I thought.

  • Aubree’

    I took the lead of another poster and ordered my 6 128 directly from Apple. Zero percent financing for 24 months, same price, no contract, no hassle.

    • sloanie

      I thought about that but didn’t want to open a new line of credit if I didn’t have to.

  • Victor

    Just got a text from tmobile

    Free T-Mobile Msg: Order # is currently backordered with no estimated delivery date. You will receive another message when in stock and shipped. More info at my.t-mobile.com.

  • Victor

    Just got a text from tmobile it’s back order and they will contact me when it’s stock and available

  • John Carlos

    I ordered min yesterday at 530pm eastern time. I checked this morning and it does say backordered but the estimated delivery is 09/20/14

    • Victor

      Where do u see estimated delivery?

      • John Carlos

        When you log into my tmobile its under Order details.
        Delivery method
        UPS Ground
        Estimated delivery : 09/20/2014

    • You all do know 09/*20/2014 is a SATURDAY, right? So something isn’t right!

      • Doug

        UPS/FEDEX run on Saturdays…

        • Victor

          The 21st would be a different story

  • Allen Ferreira

    Ordered 4 through jump. All four on back order. Tmobile claims all jump customers will come first. Also had to pay for shipping when temonile clearly states that shipping is free. They screwed up from the get go.

  • sgib32

    Yeah when I go to “jump” online for pre order it says estimated ship date the 19 over night shipping the 20th(delivery date)

  • eagle

    Just got an email saying my iPhone 6 Plus 128/Gold is on backorder. I placed the order at 4:40am PST 09/12. Anyone else get this email?

    • Aiselcat

      I got a text saying my order was backordered and that an estimated ship date wasn’t available. I placed my order over the phone almost 2 hours after you at 9am EST. :(

      • Matt

        Everyone’s order shows backordered. This is how the T-Mobile system works. They don’t have a single iPhone in stock right now so it is backordered. They will “receive” stock likely Wednesday or Thursday and it looks like they will start assigning that stock to JUMP customers first.

        • Aiselcat

          That makes sense, but it also seems like some orders may actually be backordered. When I spoke w/ the representative this morning, he mentioned that I had a previous order (a rep was helping me that morning and went through the process on her end to try to identify a system issue) that was placed and cancelled prior to my successful order and that order had an estimated shipping date of 9/25. That order was placed 2 hours before mine. =/

        • Matt

          I’m sure some orders are backordered for real. All I am saying is all orders show backordered right now – even the guys or gals that up at the front of the line.

          I don’t know how a CSR or the System can give an accurate shipping date anyway right now. You all have seen that JUMP orders are getting prioritized first, right? This was someone they announced early evening yesterday. Orders all the way through tomorrow night have the opportunity to get prioritized through the top.

        • Aiselcat

          Oh! I asked about that too. He claimed that the JUMP! customer orders have priority AFTER those that were placed before that announcement was made. So most people are in the clear. lol

        • Brad

          That would sound fair… when was it announced?

        • Aiselcat

          Not sure. TMobile tweets about it go as far back as at least 18 hours ago though.

        • sloanie

          Well that makes me feel better. Not that I don’t think Jump customers who were trying to order near 7am PT don’t deserve similar priority because they were literally unable to use JUMP. i just don’t want every damn JUMP order placed this weekend bumped ahead of mine :P

        • Doug

          This is not how T-Mobile’s system works. There are many people who already have shipment arrival dates listed for the 19th that ordered online.

        • Matt

          Des @askdes
          @JiminCA Everything will show backorder and ship as stock comes in. It’s the same for everyone until the units come in

          My Note: This is also what I’ve experienced with two Android Pre-Orders this year.

    • AJ

      Ya got the same email and placed the order at the same time as you.

    • Camille

      I got a text, but I really wouldn’t worry about it yet. They don’t have the phone in stock (yet), so it appears as if it’s backordered.

    • laurnzo

      I just received an email saying my iPhone 6 Plus 64/Gold is on backorder too. Placed mine at 7:23am EST 9/12/14. Just check my order status under my T-Mobile account and it still has the original date of 9/25/14 as delivery date.

    • sloanie

      Just got an order update (6 Plus / Gold / 128gb) — I ordered at 3:55am PT on the 12th, my initial Yeah, got that too. Yesterday my order status said estimated delivery of 9/29 (which suggests post release shipping anyways). Today “backordered with no delivery estimate”). :|

    • eagle

      How is everyone getting an estimated delivery or estimated shipping date? All I have when looking at my order details on tmobile website is “pending shipping 09/12/14” which is the date I ordered the phone.

    • eagle

      How is everyone getting an estimated delivery or estimated shipping date? All I have when looking at my order details on tmobile website is “pending shipping 09/12/14” which is the date I ordered the phone.

  • Victor

    was just informed by Jane (ID #235197) from T-Mobile customer service, that if you ordered on the 12th you will have your order on the 19th. I asked if this was a guarantee and she stated it was. Now question is do I buy that and my answer is NO!

    • Aiselcat

      LOL @ you putting her on blast! I called and spoke with a representative and he couldn’t give me any information about an estimated shipping date. I paid for Expedited shipping, but it’s looking like we might have all had better luck if we had decided to wait and buy in store.

    • sloanie

      hah, yeah obviously there is no way they can control that since they’re not the ones making the phones.

  • bruce_leer0y

    Is everyones old phones broken or something? Why all the rage?

    • Matt

      Yeah exactly. It’s not like all the great features are going to be available anyway because Apple Pay and Yosemite aren’t available next week anyway.

      • Guest

        Yosemite? That has nothing to do with phones. That’s the next os x version and it’s not gonna be available next week.

        • Doug

          He doesn’t say Yosemite is coming next week. That’s the whole point of his post and he mentions Yosemite because there are benefits to having both the phone and the mac.

        • Matt

          I know what Yosemite is. My point is simply an iPhone that arrives next week is going to be feature limited anyway.

  • john bones

    Has anyone tried calling T-Mobile this morning? They don’t have the call back feature and the hold time seems extremely long. Worse than yesterday

    • Malcolm Williams

      I called. Basically because it is a preorder that’s why they say it is a backorder. Ideally orders placed yesterday should ship on the 18th. WHich makes a lot of sense

  • Doug

    It T-Mobile thought the 12th was bad just wait until the 19th when all the people that are showing as backordered that were told they would get their phone that day don’t and take to twitter and the stores and riots erupt across the country. Ok, it might not be that dramatic but for some it will feel that way. Let’s see what happens.

  • Tmo Guy

    Stores won’t have anything higher than a 16GB in stores. So don’t even think about waiting launch day unless that’s what you’re trying to get.

    • john bones

      Hey TMO Guy, can reps at stores cancel online orders? Seems like a silly question but i’ve been on hold for an hour and cannot get a rep. They never sent me an EIP email yesterday morning and looks like i’ll need to start over.

      Spoke to 5 different reps and all said they couldn’t resend the email. Rare glitch

      • Dave

        Same thing happened to me. They claimed they couldn’t cancel the order once it’s been in place and to wait 48 hours. Get in touch with the Customer Loyalty department. They could cancel it for you and get you started again.

      • tmo guy

        Nope. Nothing we can do when it comes to anything you’ve done online

  • sloanie

    Just got an order update — I ordered at 3:55am PT on the 12th, my initial confirmation yesterday said my estimated delivery was 9/29 (ordered a 128gb 6 Plus).

    This morning I got an update to say “backordered with no estimated delivery date”.

    I hope I haven’t been bumped for some reason.

    • Mojoe

      Happened to me too…my shipping date was the 19th. I had a space gray 6 Plus 64gb.

      • sloanie

        Worst is that Apple probably doesn’t care. Like people still want it and will just forget about how ridiculous it is when they put a phone on sale that hasn’t been in production long enough to reasonably satisfy demand in the short term.

    • b

      I placed my order at 5 am PST and only shows order processing has no ETA or ship date … Did you get an estimated delivery date right after placing your order ?

      • sloanie

        Well, I got a copy of my signed EIP agreement right after placing my order. Don’t recall seeing the estimate then– that came 2 hours later in another e-mail saying my order had been processed. (current status is something like “pending shipping” if I look on the T-Mobile web site).

        • b

          Damn that sucks mine hasn’t been processed .. hope I still get it on launch day but I got the 64Gb

    • msohail

      same here .. i ordered around the same time and the same iPhone .. got a text this morning about it being back-ordered

      • sloanie

        I didn’t even think the 6 plus would be available in September before they announced it… I guess we’ll see what happens! I imagine most people ordering the regular iPhone 6 will get what they want by launch day.

  • Melanie323

    its funny how yesterday i walked in to the tmobile store in east la the one by the chase bank asked for the iphone 6 i just asked the gurl when is it coming out shes like somewere next month heyy have u seen the lg g3 it has a quad hd screen.I was like Tf? But she showed it to me i fell in luv walked out with an G3 .First time with android since having pure iPhones..Not turning back ever never going back to apple after getting a taste of android.

    • sloanie

      ROFL. Well good for you, enjoy your Android phone, nothing wrong with it. (assuming you’re not just trolling, haha.)

      I’ve spent time with Android, and certain things brought me back to iPhone. To each his/her own!

      • Melanie323

        it true i did want the iphone 6 plus i have nothing against apple since i had apple since the first iphone..i was just shocked when they gurl that works there showed me a g3 ..

        • sloanie

          G3 has a lot of great things about it, no doubt. I’ve never worked at a mobile phone store so I don’t know what incentives they have to sell you other phones. Either way– all that matters is that you like it. Enjoy!

  • For those that got the message that it’s back ordered, don’t worry too much if you ordered on the morning of 9/12/14. This is a preorder, and stores do not have the physical stock yet. Once it arrives on Wednesday, they will begin assigning the devices to the order numbers. (In the order they came in) if you ordered after 12pm PT time, you more than likely will be in the second wave of shipments. Which might start on 10/7/14. If you didn’t order the iPhone 6 Plus, you will more than likely get your device sooner!

    With preorders those messages always go out, so try not to stress about it. If you called into customer care, and they told you that you are guaranteed your phone on 9/19/14 DO NOT believe this. They have no idea the order of the customers purchases.

    The first wave of devices will begin to ship on or around 9/17/14.
    The second wave of devices will begin to ship on or around 10/7/14.
    In some cases, if you paid full cost through the Apple store your purchase is priority over others.

  • Mikey

    I placed my JUMP preorder at 3:13PM PST and it just turned to backordered this morning. CS rep told me it’ll still ship launch day but I’ll only get it the 25th (I got next day delivery). Then again she had to be the slowest and most ill-trained CS rep I have ever spoken to. Didn’t have a clue what was going on. Delivery date still shows as 9/14, so I’m hoping this means I’ll get it the 19th.

  • Bryck

    949.00 bucks for an IPhone. Lol, I’ll still take my G3, that’s kick’s the iPhone 6 ass when it comes to specs. I have to give it to Apple. One of the few companies that manages to sell sub par phones for primium bucks.

    • sloanie

      Thanks, troll!

      • M

        Don’t feed the trolls.

        • sloanie

          I couldn’t help myself. *pets troll on the head*

      • Bryck

        For what!?! Telling you the truth!!! You’re very welcome, to you,and the other haters.

        • sloanie

          It’s all good– I don’t hate you or Android. Just the over simplified comparisons between systems and specs. I actually really like Android, and there are 2 things I miss about the phone I owned (HTC One)– larger, higher resolution screen, and those sweet stereo speakers. (Ok so I like Android notifications better too.) Only a couple handset makers actually make phones with those kinds of speakers (HTC, Sony). And Apple is finally making larger and higher res screens (maybe not “quad HD”– but I’m reserving judgement on whether there’s much real world difference in day to day use on a screen that small). They’ll probably never have the awesome speakers of the HTC One series, though. Pity.

          And I agree with you about Apple charging a premium for their higher capacity models– it’s bonkers. But they exist to make money and people value it enough to pay for it, so why wouldn’t they? If they’d just set their base model to 32gb rather than 16gb, I think the value would be pretty decent and very comparable to handsets on Android. (Still haven’t seen what the off contract, retail price will be for the Note 4). It’s just the higher capacity models that get to be so expensive.

          At the end of the day, you just have to choose which short-comings you can’t deal with and those you can (or, more positively, which strengths are more valuable to you) and then pick accordingly. Latest Android phones are great and specs also look good on paper, but don’t translate performance-wise to any significant advantage. (IE I’d rather have less megapixels and thus less noisy images — esp in low light. More is not always better, it just depends.)

          Truth be told, I’m an old school Palm / WebOS guy who really misses that OS– I feel like it had the best of both worlds. Just never got the support it needed from developers and the resources to build truly great phones. So, I’m never really fully satisfied with either platform, and kinda wish Windows Phone had better developer support too.

    • Matt

      Part of why the specs are needed is because of how Dalvik operates. Hopefully the specs race starts to subside with Android L and we see manufacturers start to focus on getting more battery life, smooth scrolling, efficiency, etc. Keep in mind I’m currently an Android user (LG G3).

      • Carlos

        I don’t think the spec war will ever subside, most people always want more ghz, more ram, more cores… And manufacturers know that, that’s why phones will have ridiculous specs just so people can run their benchmark apps and post their scores.

        • Matt

          It reminds me of the Mhz race with PCs a decade or so ago. Spec wars are still there in the PC market, but nothing like what it was at one time. Hopefully something similar happens with phones.

    • Matt

      Part of why the specs are needed is because of how Dalvik operates. Hopefully the specs race starts to subside with Android L and we see manufacturers start to focus on getting more battery life, smooth scrolling, efficiency, etc. Keep in mind I’m currently an Android user (LG G3).

  • sloanie

    I honestly don’t care about getting my phone on launch day. What I do care about is that it doesn’t get pushed back till November. I have some patience… but not the most, haha.

  • sloanie

    I honestly don’t care about getting my phone on launch day. What I do care about is that it doesn’t get pushed back till November. I have some patience… but not the most, haha.

  • masrad

    The rep I spoke to at 8am EST yesterday told me that T-Mobile ships the phone ahead of time so I get it on the 19th. I was excited because he told me to save my money on the shipping, because it will arrive on the 19th REGARDLESS of my shipping preference. Then I got an email about it being backordered, The rep I spoke to after named Nikita said that it only says back ordered because they aren’t marked to ship yet becasue release isn’t until the 19th, to which I inquired about the shipping…. She told me it will ship 1-4 WEEKS after the 19th and that the rep before my lied… Straight up lied to me. I am bullsh*t. I’m on hold right now waiting for a supervisor. I want them to hold one at a store for me so I can pick it up because of all this crap.

    • You are not serious are you? lol just wait like all of the other people, no accommodations will be made. So just bend over and take it up the tailpipe like all others waiting lol.

  • masrad

    The rep I spoke to at 8am EST yesterday told me that T-Mobile ships the phone ahead of time so I get it on the 19th. I was excited because he told me to save my money on the shipping, because it will arrive on the 19th REGARDLESS of my shipping preference. Then I got an email about it being backordered, The rep I spoke to after named Nikita said that it only says back ordered because they aren’t marked to ship yet becasue release isn’t until the 19th, to which I inquired about the shipping…. She told me it will ship 1-4 WEEKS after the 19th and that the rep before my lied… Straight up lied to me. I am bullsh*t. I’m on hold right now waiting for a supervisor. I want them to hold one at a store for me so I can pick it up because of all this crap.

  • eagle

    How is everyone getting an estimated delivery or estimated shipping date? All I have when looking at my order details on tmobile website is “pending shipping 09/12/14” which is the date I ordered the phone.

    I am quite confused at this point.

  • Frank Gon

    did anyone get the back order text message this morning

    • redplayboy

      No i got a text message saying my order was processed you will recieve a tracking # when it ships

      • Tim Moore

        I got both. About noon eastern yesterday got the text about a # when it ships, this morning backordered.

    • John

      I got a back order email this morning, but not a text. Edited to add I just got a text message saying back ordered. So I got a text and email about it

    • Dee Winn

      Yes

  • Frank Gon

    T_mobile website says jump orders come first.

    We’ve upgraded upgrades.

    Two years is too long to wait to upgrade your device. That’s why we offer JUMP!™, a revolutionary upgrade program only from T-Mobile.

    Upgrade your phone or tablet when the next hot device comes out or simply when you’re ready for something new. There’s no waiting to upgrade or limits on how many times you can upgrade.

    When you’re ready to upgrade, simply trade in your eligible device and receive credit for all remaining device payments, up to half of its original cost. You are responsible for any remaining device payments at the time of upgrade.

    Total peace of mind knowing that you can replace virtually any phone or tablet that’s been damaged or lost through our premium device protection and mobile security features, included in JUMP!

    [IMG]http://i57.tinypic.com/16891sx.png[/IMG]

    http://i57.tinypic.com/16891sx.png

  • Tim Moore

    A lot of people seemed to get the backorder email/text. Not too worried yet cause there is no way for them to know since it’s not in stock. I’m curious as to how it’ll work. You can buy it outright from Apple and it ships in 7-10 days. So we’ll see. I ordered at like 9:30 EDT over the phone.

  • Lmrvrgs

    Got a backorder email. Thanks T-Mobile for rewarding me with a backorder after staying up all night and hitting refresh and I was finally able to preorder 20minutes after the preorders opened. How does it get sold out within the first 20 minutes? There’s 6 different iphone combinations to choose from. Seems highly unlikely that it will sell out that quickly

    • Cam Fas

      Makes you really wonder when they started producing these things

    • Matt

      Keep in mind they state they are prioritizing Jump orders first. Legere has tweeted that out and now it is in the main image on their website. Also,… this:

      Des @askdes

      @JiminCA Everything will show backorder and ship as stock comes in. It’s the same for everyone until the units come in

  • Cam Fas

    Mine was ordered from a tmobile store yesterday and it still says my order is being processed. Already got the eip everything has been sent too the company even got a confirmation email but no information about the shipping status meanwhiley my verizon buddy’s iphone is already in the mail on the way too his house for his white 64 gig plus

  • Thor123

    New tmobile customer here . called to ask when my ETA would be since it does not state on the confirmation e-mail. She said all orders start shipping on 19th and takes 3-4 days to reach and that’s only for the very early pre orders . Later ones will have to wait more :/

  • kclb

    I guess the drama continues.

    I checked the site around 3 a.m. – HST and saw the infamous *backordered* status. At 8 a.m., I receive the SMS from T-Mobile about backorder and no ETA for phone.

    Is this another sign for me to cancel my jump upgrade? Note 4 is looking real good now…

    • Matt

      Des @askdes
      @JiminCA Everything will show backorder and ship as stock comes in. It’s the same for everyone until the units come in

  • kclb

    I guess the drama continues.

    I checked the site around 3 a.m. – HST and saw the infamous *backordered* status. At 8 a.m., I receive the SMS from T-Mobile about backorder and no ETA for phone.

    Is this another sign for me to cancel my jump upgrade? Note 4 is looking real good now…

  • bc

    Tmobile pre ordering system sucks trust me (any one who has pre order from tmobile before knows this. ) When I ordered my HTC one M8 I got a back order email right after ordering it. I ordered it literally with in 10 minutes of it being able to be pre ordered . Called in that day to ask how it could be back ordered they told me they didn’t know you many they had on stock but told me it should ship launch day and it shipped on launch day ended gettingg it until the following Monday. So most likely unless you chose Saturday delivery(24.99) most won’t get it on launch week. If you chose one day delivery (11.99) you won’t get it until Monday. That’s why I am not worried about what my order “says” until the 19. That’s when tmobile will most likely start letting people know actual ship dates . Again I do not work for tmobile and i might be completely wrong but those are my past experiences with t-mobile and pre ordering a device but fingers crossed it changes and we get it on launch week.

  • ejuliorod .

    ahh the troubles we face in America! our 1st world issues! anyhow they better ship my Iphone on the 19th!

  • ejuliorod .

    ahh the troubles we face in America! our 1st world issues! anyhow they better ship my Iphone on the 19th!

  • tmobile

    I work for tmobile customer service
    All backorder means is that it’s not in stock…. The phone is not in stock until the 19th. And will ship out.
    Next day delivery is 24.99
    3-5 business days is 11.99 and ground 10 business days is 6.99

    • Mojoe

      Wow, rude much?…Nevermind. you sound like a typical Tmobile rep.

      • tmobile

        Lol, you have no idea how Un normal customers are and the things people do and say because they are bored or broke. So please get a life. Until u answer calls for 8 years and learn general America and how America acts over, phones, money and boredom please keep your opinion to yourself. Because unlike on the phone THIS isn’t recorded for quality

    • Mojoe

      Wow, rude much?…Nevermind. you sound like a typical Tmobile rep.

    • Matt

      You shouldn’t be representing T-Mobile with this tone.

      • tmobile

        The word DUH! !!! offends you? Uncarrier…..haven’t you ever listened to the CO john leger….TMOBILE talks common sense…..I’ve work for sprint, Verizon and now tmobile…just a fyi….NONE of the other 2 were ever remotely concerned for the customers concerns. ..behind the scene sprint and Verizon were money milkers. I’ve watched the most insane things billed or said to customers and it didn’t matter they truly state….”do not fix that the customer will stay regardless because of the coverage” at that l ointment I said “yea gotta go……tmobile I’m powers thier employees to do what’s right no matter what. Now what do u prefer?

        • Matt

          I’d rather help people on here than argue on the internet. My original point stands – have a nice weekend.

    • trife

      Can you tell us if non-JUMP! orders placed on the morning of the 12th will be pushed back for orders from JUMP! customers? I’ve asked this question on Twitter with no response.

      If so, how is this justified? You guys are really gonna pass the pain down to non-JUMP! subscribers because your website clearly wasn’t ready for the pre-order?

      • tmobile

        Truthfully. I dont knownthe in and outs of who gets what. I’m sure they have alot in stock. My advice to anyone getting the 6, just make sure you pay the 24.9o for over night shipping, that’s always been a good idea regarless

      • tmobile

        Also if you read it right it says this weekend so sat and sunday. Yesterday was a different ball game.

    • Aaron

      I Paid 11.99 for overnight shipping on the website. My order also shows overnight shipping.

  • tmobile

    I work for tmobile customer service
    All backorder means is that it’s not in stock…. The phone is not in stock until the 19th. And will ship out.
    Next day delivery is 24.99
    3-5 business days is 11.99 and ground 10 business days is 6.99

  • Mojoe

    I ordered mine at 11:34 AM on the 12…it says it’s back ordered, but I don’t believe it. nobody was able to get into the system because of glitches. I would think that I was one of the first people the order…….When you you guys place your orders?

    • Matt

      7:30 AM EST for me. Received the EIP at 7:28 to be exact.

      Keep in mind JUMP orders are getting prioritized first based on what Legere and the Website have been stating. I am not a JUMP customer so even though my order was early I’m unsure when I will get it.

      • Justin Hubbard

        you have a link for this?

        • Guest

          Look at the main image on T-Mobile website – dead center.

          Also can search John Legere’s tweet history.

        • Matt

          Look at the main image on T-Mobile site. “Jump Customers Come first.” You can also search John Legere’s tweet history.

        • Justin Hubbard

          I just called T-Mobile and they said all orders will show on Back ordered until the phone is released in their inventory.

          That said, He confirmed that I will get mine in this first wave. I paid the 25$ shipping so he said it should come the 25th.

          But I bet i wasted my money and it comes on the 19th for everyone who made it.

      • Mojoe

        Yes, mine was a jump upgrade. I dont know if I fell unto prioritization because of when I ordered. Have any info on that?

        • Matt

          See comment below.

    • Justin Hubbard

      placed mine at 8:01am on the 12th and also shows backordered.

  • dante

    Now T-Mobile’s site flat out says “JUMP customers order by Sunday and prioritized shipping!”

  • guy

    Seems like there’s a bunch of people whose phones will ship out the 14th, thus getting to you launch day. Then it seems like the second a wave is shipping the 19th

  • Guest

    I just rec

  • georgethefourth

    I received two identical iPhone 6 preorder emails from Tmo Saturday at 1:02 and 1:32 pm PST. “…Place your order by 11:59 PM Sunday, September 14th and we’ll send yours out as soon as they’re available.”

    Nothing about JUMP priority mentioned. Perhaps they are expecting plenty of stock to cover shipments on orders until the above deadline. Of course, this could be marketing glib/call-to-action email. Time will tell. Appreciate everyone’s experiences posted here.

    • xealo

      Go to tmo’s website right now. It has JUMP priority all over the front page.

      • georgethefourth

        I realize what is posted on T-Mobile’s website. What I found curious is that the email (without reference to JUMP) was sent after the website was updated to indicate JUMP pre-order priority.

  • Victor

    At this point it comes when it comes lol I’m not stressing this anymore

    • mike

      same here!

    • sloanie

      for reals. I only hope it doesn’t come the one week I’ll be out of town in October, haha. Then I’d REALLY end up at the back of the line.

  • Victor

    I just spoke She said if you placed your order early enough it will ship by the 19th. If you placed them today etc it will be October 24th they will ship by.

    • mike

      whats early enough? i orderd by 12 midnight on the 12th im in nyc.. before the phone lines got busy and mine says back ordered i just called also they said they have no idea about anything only that they come out on the 19th.. hopefully i dont need to wait till October

      • Malcolm Williams

        I ordered it at 3 am PDT on the 12th. Everything was processed by about 5 AM PDT. While I don’t have any shipping date, I’m pretty sure I’m going to be in the first batch. Well at the very least crossing fingers

        • mike

          same here i really hope so

      • Victor

        I order 9.45 am in Queens at a tmobile store. Says back order

    • mike

      did you find a good case yet?? if so let me know i have yet to find anything for the iphone 6 plus..

      • JimmyJ

        Spigen cases are usually good…just ordered one from Amazon.

        • mike

          thanks ill deff look into them!

  • stluser
  • Judas

    Is My.T-Mobile.com down for everyone?

  • Billy

    I wouldn’t pay attention to T-Mobile CS reps! I’d keep an eye on your bank acct! The way I’m thinking is when I see that T-Mobile has taken the $177.XX, I know for a fact that I will receive my iPhone 6 plus that next day cause I paid for expedited shipping! Just my thought process

    Also, I strongly believe it will come either Weds or Thurs and the only reason I’m thinking this way because the same thing happened with my Lg G3 and Samsung Galaxy S5, I still have videos on my FB page of these phones before that were available in stores!

    Just my thought process but I maybe wrong!

  • Cam Fas

    They havent pulled money from my card yet but im showing the 15th delivery wonder how much it will or wont change it would be funny to get your device early because ios 8 doesnt come out until the 17th so you wont be able to back up your phone unless you keep it until ios 8 comes out then back the new phone up with your back up humm Lots of setting up too do but no biggy I can do it all manual

  • From the phone number that the purchase was made from, dial #875# to check your order status.

    • Jamie

      System Unavailable

      • Dee Winn

        Wifi has to be off when you try it.

        • Jamie

          It was. Still not working.

        • Dee Winn

          There could be something wrong with your phone or service either on your end or T-Mobile’s end. I just tried it again and it still works for me.

  • Jaime Lannister

    I tried to order Saturday morning but kept getting an error before the payment screen. Finally got it through in the afternoon. Expected delivery is into October but that’s ok. By the way, this is my first ever interaction with T-Mobile. I’m switching from Verizon for this launch. :)

    • Jaime Lannister

      Just an update – Despite the original estimated delivery, the iPhones arrived on Friday, the release date! Very cool.

  • Jamie

    I placed my iPhone 6+ JUMP orders this morning at local TMobile store. Delivery by 9-21.

    • bruce_leer0y

      Check again,it said the 09/21 for me but now it says 09/22

  • Disappointed

    I have complained to ‪#‎ConsumerWatchDog‬ and ‪#‎BetterBusinessBureau ‬regarding my unpleasant experience with the ‪#‎iPhone6‬ pre-order process of ‪#‎TMobileUSA‬. I encourage anyone else who have the same problem to reach out to these organizations.

    • Beth

      Better Business Bureau because of a preorder process….ha! Get over it, #TMobileUSA isn’t the only company having issues. Its called network over crowding!

    • bruce_leer0y

      grow up

  • Disappointed
  • Alejandro Saucedo

    Mine says that it’s backordered. I pre ordered on the 12th and got expedited shipping, does anyone know by when I will get it?

  • Aaron

    I added a line to my account for iPhone 6+ on the 12th with overnight shipping. My credit card was charged for the full amount plus tax and shipping. Maybe I will get it on the 19th or around then?

  • People haven’t gotten anything, they go to http://www.ups.com/tracking/tracking.html and then click track by reference, your shipping reference is your phone number ..

  • I stayed up for the preorder launch. 2 hrs and 15 minutes later the first purchasing option came up…which was Apples website. I ordered a silver 16gb iphone 6 plus. even though it was maybe a minute after orders go live, it gave me Oct. 1-7 delivery estimate…what??

    I certainly would not have guessed to wait for tmo’s website and btw, just for kicks I checked it days later, it still redirected existing customers to an IPhone 5s page. They do not envision, yet, prepay customers to make a purchase, so Apple’s website was the only choice for me, after all.

  • Pnut

    its gonna say your device is on back order until the street date/release date which is September 19, i have gotten conformation from several T-Mobile Reps