JUMP! customers getting priority as iPhone 6 pre-order shipment dates get hazy

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iPhone 6 pre-orders didn’t exactly go to plan for T-Mobile yesterday. First off, they didn’t go live until much later than expected, then when they did the company’s systems didn’t cope with demand. Many customers tried more than a handful of times to get their orders through, with many opting to speak to Customer Care instead of proceeding with the online store.

In an effort to keep its loyal customers happy, T-Mobile this weekend announced that it will be giving priority to JUMP! customers looking to upgrade to the iPhone 6 or 6 Plus. Any JUMP! customers ordering the device this weekend will be placed at the front of the queue when iPhones eventually get packed up for shipping.

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Great news for JUMP! customers, I’m sure. Not so great news for customers who aren’t on the JUMP! program, or are/were looking to switch from another carrier. Customers who have already pre-ordered the device aren’t being guaranteed shipment on the first day either. Popularity has clearly exceeded anything T-Mobile was prepared for this year. One customer who’d pre-ordered by 7:10am on Friday morning got the following message:

Free T-Mobile Msg: Order #xxxxxxx is currently backordered with no estimated delivery date. You will receive another message when in stock and shipped. More info at my.t-mobile.com. “

I sincerely hope T-Mobile manages to get its systems and stock levels right swiftly. Pre-order issues have already left a sour taste in the mouth of many hopeful T-Mo customers. The JUMP! priority move is an effort to make sure at least some of its customers are left happy, and John Legere openly apologised for the issues on Twitter yesterday evening.

How many of you received the same text from T-Mobile yesterday?

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  • Stefan Naumowicz

    Nice to see them take care of existing customers first

    • Brad

      And how about the existing customers who aren’t JUMP members because they brought their own devices months ago? How long do I need to be a customer before I am treated like everybody else? Am I a provisional member for the first year?

      • Stefan Naumowicz

        Its unfortunate that not everyone can get an iPhone right away, but it makes sense to prioritize orders for those who pay additional money for the convenience of upgrading at any time.

  • Brad

    I can’t begin to express what a moron this guy is. What percentage of customers are members of JUMP compared to those who are not? Now, instead of upsetting one group of customers, he has managed to piss everybody off. Brilliant move future ex-CEO John Legere!

    • Matt

      I’m not a JUMP customer myself so as mentioned in another thread I guess I spent from 1AM-5:30AM for no reason now.

      Sorry to repost comments but here is an article on this now. I think the appropriate thing to do is rotate all orders JUMP > EIP > OUTRIGHT > JUMP > EIP > OUTRIGHT. Similar to when a lane closes on the interstate – everyone switches every other.

      It looks like they took the route of the airlines here. Priority members get on the airplanes first and Jump users get their phones first.

  • graywolf323

    it’s not like us non-JUMP customers had any easier of a time ordering the new iPhone, it’d really upset me if someone who orders on Sunday gets their phone before me when I had to struggle for hours on Friday to get my order through and I’ve been with T-Mobile for 7 years

    • Adrayven

      Exactly. I got up early, ordered Friday morning when the t-mo store opened an hour early.. but now.. I’m backordered and behind all JUMP! orders..

      Just be be clear.. JUMP! didn’t guarantee priority shipment.. This was something they did AFTER .. now as a normal customer I’m SOL for a special few who were lazy in ordering this Saturday or Sunday.. THATS BS

      Who knew we’d have to pay extra cash to get treaded fairly.

      • Cam Fas

        I am a jump user that tried too upgrade and couldn’t I could pre order regularly I tried at midnight but couldn’t order until 7 am but couldn’t use jump if I wanted the phone it wasn’t until 5:45 that a tmoble store could process my jump until 5:45 pm I tried at midnight like everyone else and it took almost 16 hours because jump was down while I could of processed a normal upgrade that morning that’s why they are trying to help jump users not because they are lazy but because while everyone was being allowed too buy even as bad as the system was the jump users wernt at all that’s why they are allowing some orders ahead

        • Lourdes Roman

          So true!!! That was my exact experience to the “t”

        • You DO need a new phone. It looks like most of your punctuation buttons have quit working on your BlackBerry.

      • Edwardo Marroquin

        exactly why I am pissed off, I didn’t sleep at all. I literally woke up at 6:30 Am the 11th and as soon as 1:30 CST came around was already waiting and refreshing every 5 minutes and nothing. Had to wait until 4:45 when apple store went up bought that one fine no problems. Then the T-Mobile online store went up around 4:59 Am site was still glitch and then called around 5:01 and was ensured it will ship normal with no backorder and then I got three updates processing ,placed, and waiting shipping, then I woke up and got a email saying that they were on back order I was so fumed.

  • trife

    This whole JUMP! customers receiving shipping priority over regular customers is complete and utter BS. So essentially, someone that orders an iPhone 6 tomorrow will have their order shipped before me, even though I ordered eaaaarly in the morning on the 12th? How is that okay? Being backordered due to demand is one thing, and I completely understand that. It happens sometimes. But being delayed solely so they can appease a segment of their base that pays $10/month more than me? BS.

    This whole pre-order thing was a complete mess for TMO. And I understand JUMP! customers being pissed–I’d be upset, too. But man, you don’t pass the pain on down to the next man when trying to satisfy the people you’ve already ticked off. You make amends to the people you screwed over, but you don’t do it on the backs of customers that are willingly choosing to spend their hard-earned money with you. This is a horrible business strategy. You’ve already alienated potential customers with the pre-order fiasco. You’ve already pissed of JUMP! subscribers. And you’ve managed to leave a bitter taste in the mouths of anyone who tried to pre-order at 12:01 AM PST on the 12th.

    So now your solution is to alienate a huge portion of your subscriber base by delaying their orders for people that are placing them days after they did? Seems legit.

    I’m gonna need Legere to explain this one. He has something to say about everything else–maybe he could enlighten us as to what in the entire *** he was thinking with this move.

    • Jose

      Nobody is saying you may not get yours shipped before the others. You simply just aren’t getting priority. Pull your head out of your a**. That was the point of the JUMP! Program to begin with – maybe you should have joined.

      • Jose

        Correction. Yours will ship after others. Nobody is saying yours will see much a delay. You may still get it it release day :)

      • Matt

        JUMP is a poor financial decision *for me personally* because I can afford to pay off my phones outright. I do EIP to give myself two months to get my old phone sold (Craigslist if possible to avoid eBay/Paypal fees) and then just pay off the entire balance. This saves me $120 a year plus sometimes I can avoid ~10% hit from eBay/Paypal. Just makes more financial sense for me personally.

      • trife

        Why would I pay $120/year to upgrade early, when I can just buy on EIP, sell my iPhone and come out ahead with $$ in my pocket AND still upgrade (which is what I just did)?

        And why would I want to pay $175 for a replacement iPhone and have to wait for it in the mail when I can pay $79 for one with Applecare+ and receive it on the spot?

        And why would I want to pay $120/year to be covered by insurance when I can pay $99 and be covered for 2 years with Applecare+?

        As you can see, the JUMP! program isn’t for me. And please don’t act like priority shipping was a perk you had when you signed up. You got lucky and now you’re being a d-bag about it. Gonna +1 you just because you’re looking for those reps.

        • Gary Hernandez

          What happens if you loose your phone with apple care?

        • Matt

          AppleCare+ covers everything but loss and theft.

        • Gary Hernandez

          Got it, anyway JUMP doesnt make sense for iphone users based on the fact that an iphone only comes out once a year. I will use my JUMP anytime a new android comes out which is literally every 6 months just to try different android options.

        • HothTron

          You whine like a mule…

    • Shermenti

      Couldn’t have said it better myself. Coming from an angry JUMP customer who was up at 3am eastern to pre order and attempted to do so until 1pm when it finally went it. I just barked my girlfriend’s ear off over how horrible this business strategy is. (if you can even call it that)

  • Deralph

    I ordered it using Jump but got a back ordered email. BS.

    • Matt

      Des @askdes
      @JiminCA Everything will show backorder and ship as stock comes in. It’s the same for everyone until the units come in

      • Walker

        To be honest that’s what I was hoping; that they are saying back ordered but really aren’t and are being held until the 19(at least for people that ordered on Friday morning)

  • Huzaifa

    I ordered it at 5:20 am Friday morning, and today I got a text saying it’s backordered.
    I also paid for overnight shipping. I don’t have an estimated delivery date like everyone else does. Help ne

    • Elvis Guerra

      same here. just a backorder notice. i called Tmo support and they know nothing.

  • Pre-ordered a 128GB iPhone 6 Plus early this morning, just got a recent text about estimated delivery on 9/23/14.

    • trife

      Are you a JUMP! customer?

    • Walker

      Are you a jump customer sir? Very curious to know how you got a estimated delivery date if you ordered today. I ordered mine Friday morning only to get a message this morning telling me my order has been backordered

      • Victor

        Likewise, I order 9.45 eastern 9/12 never got any shipping eta… Just order processed and back order today. If I don’t get the phone by Friday I’ll cancel and wait for the note 4

        • Walker

          Bro it’s never that serious

    • Cam Fas

      Got mine ordered yesterday I still have no ship time and I used jump

  • VG

    For those of you who really want an iPhone 6 by next week, you could go to the Apple web site and order the Verizon version, which is GSM-unlocked and should work on T-Mobile. Sign up for the cheapest Verizon plan, cancel within the first month, and pay the $350 ETF.

    Most of the Verizon iPhone 6 models on the Apple web site still show a 9/19 delivery date with free shipping. If you want the 6+, you’ll have to wait.

    • JBG88

      No, it will not fully work with T-Mobile, besides, the T-Mobile specific WiFi app/firmware is NOT present in Verizon iphones..

      • VG

        Why not? As soon as you insert your T-Mobile SIM card in the phone, the phone should automatically connect to the T-Mobile cellular network and download the T-Mobile Carrier file for optimizing the iPhone with the TMo network.

        I’m 100% certain that Apple is NOT customizing a version of iOS just for T-Mobile versions of the phone.

        • Matt

          The iOS System has to be looking at model number though when it determines whether or not to turn on the WiFi Calling function switch. It will most likely not be available on Verizon phones or at least grayed out until they support WiFi Calling. They won’t just leave that toggle available to do nothing.

        • VG

          Sorry, but I have a hard time believing that. I imagine there are many T-Mobile customers who have an unlocked iPhone 5s or iPhone 5c (possibly from a previous carrier) who fully expect WiFi calling to work on their phones once they upgrade to iOS8 (which is what has the WiFi calling feature). If WiFi calling does not work for these people, there will be an uproar!!!!!

        • Walker

          I have an unlocked Verizon iphone…and they do not offer wifi calling on them. Only on Tmo iPhones. Trust me I tried..they don’t use the same lte bands either

        • VG

          Do you have an iPhone 5s or 5c running iOS 8????? The iPhone 5S and 5C from Verizon have the same exact bands as the T-Mobile counterparts for a GSM network, and you need IOS8 for WiFi calling.

        • Walker

          I have the iPhone 5 on iOS 8. You are right that the Verizon 5, 5S, & 5C have the same exact gsm bands as Tmobile but for LTE they do not. You can’t get the wifi calling feature on these phones or LTE(unless your phone is jailbroken). Trust me I’ve tried numerous times

        • VG

          Sorry, but 2 things I need to point out:
          A) the Verizon iPhone 5 does not have the same bands as the T-Mobile 5. You can look at the Apple specs at www{dot)apple{dot}com/iphone/lte.

          B) Wifi Calling on iOS8 will not work on any iPhone 5. It has to be be a 5s, 5c, 6 or 6+.

        • Walker

          When I say same bands so simply meant that they both work on the 1900MHZ for GSM I have the A1429 model. I know the LTE bands don’t work at all…as for wifi calling I’ll take your word

        • Alex

          So why do I have a verizon iPhone 5s On tmobile and get LTE?

        • VG

          Yep, I’ll bet your Verizon iPhone 5S works perfectly on T-Mobile. And when you upgrade to iOS8, you will also get WiFi Calling on T-Mobile.

          That’s what I was trying to tell people. For those who are not using JUMP and are planning to pay full price for the iPhone 6, they can go purchase the Verizon iPhone 6 via the Apple web site and have it delivered on 9/19 instead of complaining about the conflicting messages they are getting from T-Mobile.

          Oh well, I tried.

        • Matt

          This is how it is on Android today and there is not an uproar. If you bring an AT&T phone over you don’t have WiFi calling. I know this because I’ve done it. If you buy a Non-Tmobile unlocked phone (i.e. Nexus or Moto X) you also don’t have WiFi calling.

          It will be a matter of what Apple looks at to enable or disable the feature. If it works like Android currently does, though, you have to have a T-Mobile phone to use it.

          Even Un-Carrier was very specific to point out all phones “T-Mobile sells” will have WiFi calling.

        • VG

          Android does not have WiFi Calling baked into the OS, T-Mobile modifies the OS to enable WiFi Calling on its branded phones. That is why pure Android phones like the Nexus 5 don’t have WiFi Calling.

          Apple is baking WiFi Calling into iOS8, and does not allow any carrier to modify its OS. IOS is 100% controlled by Apple.

          If you google the tech blogs, you’ll find that developers have installed iOS8 Beta on iPhone 5S and 5C (not the iPhone 5). As long as there is a T-Mo SIM in the phone, WiFi Calling works. I have every expectation that the same will hold true for any iPhone 6 and 6+ … As long as a T-Mo SIM card is inserted and the T-Mobile Carrier file is downloaded, the iPhone 5s/5c//6/6+ with iOS8 will have WiFi Calling enabled.

          I’m just trying to be helpful to those who really want the iPhone 6 on a Day 1. The iPhone 6 is a true “world phone”, and a Verizon iPhone 6 (which is SIM unlocked due to an agreement between Verizon and the FCC) will be 100% compatible with T-Mobile, including WiFi Calling.

        • Matt

          Ok fair enough. It sounds like you have researched this much more than me so I’ll defer to your wisdom.

  • Brad

    On a positive note… I just received my email invitation from T-mobile to preorder the iPhone 6 and 6 Plus. Thanks for the heads-up TMO!

    • Edwardo Marroquin

      Are you mentally ill that was suppose to be sent out at 12:01 PST ……. T-Mobile bit off more than they could chew and didn’t bother making sure there servers were going to be able to handle such a big demand or they were preparing for this to happen as that many people wanted the iPhone 6 they waited till other carriers were backordered then released there’s knowing there would be an influx of people coming in from other carriers just because T-Mobile has them in stock.

      • Brad

        Sarcasm… you’re obviously not in a good enough mood to read it as such.

      • Walker

        I wouldn’t go that far. Tmobile def dropped the ball when it’s comes to opening up preorders at the right time. But I don’t think anyone was expecting that big of a demand and that it would crash servers. Even Apple website was messing up & you can’t tell me that they didn’t know or wasn’t prepared. Sometimes things like this happen

  • metalspy8

    Some Tmobile stores are taking pre orders, i just called my local tmobile store to verify just incase anyone doesnt feel like doing the online pre order cause its a mess. PLEASE CALL YOUR LOCAL STORE TO VERIFY.

    • Brian

      Preordering through the store goes through the same process and devices get shipped out along with the orders through online and Care.

  • Shermenti

    I’m trying to figure out where this article got the screen shot of the Jump! Pre Order Priority explanation. I see the big banner on the website but when you click “learn more” it gives no explanation to what it actually means. If someone orders tomorrow do they go to the front of the line, or do they go to the front of the backorder line? Priority shipping could also just mean a free upgrade to overnight or something.

    • Adrayven

      Tahts why it’s confusing.. I called T-mo.. a few reps said it was just a shipping upgrade from UPS Ground to Priority.. that orders would still be filled in the order they were received..

      Then.. you goto T-mo’s twitter account though.. and the person there is saying it’s bumping JUMP! pre-orders in front of the LINE..

      THAT is more to imply actually order line jumping.. and that I’m not very happy with.. Especially as someone who stood in line at a t-mo store to be one of the first Friday morning and to ensure I got the trade in completed right. The store even opened an hour early. Now, it’s possible a JUMP! customer, someone who wasn’t exactly pushing to get it, can order today, and jump ahead.. not very classy of T-mo

      I told the reps on the phone it was very confusing, and causing a stir. They both agreed.. but.. don’t think they can do anything about it.

  • Lmrvrgs

    What about loyal customers like myself who have had T-Mobile for 11 years. Loyal customer who truly believes in the company and even purchased stock in the company (me again). We getting a big F U to the face.

    • hanfeedback

      yeah, im not into the Jump priority either, should be first come first served. I have 4 lines and a hotspot and I just dont want Jump.

    • Edwardo Marroquin

      exactly the same deal here I am actually speaking to the fcui department and they are ensuring me our iphones will be delived priority as well. I told them I want the damn feld & Volk iPhone 6 they said that if your stock margin is high enough we could get a good discount from them this year again

  • Jaramie Black

    I think this is complete bullshit.

  • Victor

    I just spoke to tmobile She said if you placed your order early enough it will ship by the 19th. If you placed them today etc it will be October 24th they will ship by.

  • T-mobile

    T-mobile is now saying if you placed your order yesterday, iPhone 6 orders will arrive in 1-4 weeks, while Plus orders within 6 weeks.

  • Tory

    I will be EXTREMELY pissed if I stayed up to pre-order this device, got f’d over by the system, and waited till 7AM to call in and finally was able to preorder… only to be “re-prioritized” because other customers have Jump. I ordered it first, I’ve had T-Mobile just as long as any Jump user.. I deserve my iPhone in the correct order, not this priority BS. I would have gone out and waited in line at a T-Mobile store had I known I wouldn’t be getting the device the day it comes out EVEN THOUGH I MOST CERTAINLY PRE-ORDERED BEFORE THE MAJORITY.

    • Walker

      Same thoughts. I could have just waited to buy in store this week if I knew this was gonna happen

  • steveb944

    Wow what a terrible move T-Mobile. Prioritize people that sign up for your extra services.

    • Victor

      It’s stupid. I order using eip I almost paid 500 for my device. If I don’t get it Friday of Saturday the latest I’ll cancel my order and wait for the note 4

      • Duh

        Cool story bro. You’ll wait. FoSho. If you really wanted the iPhone of course you’ll wait, who you trying to fool, fu?

      • Walker

        Very silly the note 4 comes out Oct 4 if I’m not mistaken. You prob will get your iPhone 6 before that anyway. Just relax

  • skittle

    I am on JUMP and I am due a new phone……”but I still say first come first serve”. Either way I usually wait a month ot so after others have it. Being angry or saying I am going to get real mad If they do or don’t do is worthless. Really, its just another NSA tracking device so it had better be a good one ;)

  • Victor

    I actually have jump but I wanted to buy using eip. Kind of wishing now I jump

    • Jonathan Drew Rudd

      I did the same thing because I like to keep an android also, although I could have jumped now in hoping that wasn’t a mistake

  • rrelph

    Well, FWIW, I’ve been a T-Mobile customer for more than a decade. I tried 4 times to place an order on-line very early Friday morning. Each time hung on the server. Finally called and waited for them to call me back. I have JUMP on my iPhone 5 line, but I’m upgrading another family plan line that still has a non-smartphone. I did add JUMP to that line to cover the iPhone 6+ I ordered.

    I, too, wish I had better insight in to the “prioritization” process… Is it JUMP “customers”? I consider myself a JUMP customer, having had it on my iPhone 5 since I got that when T-Mobile finally got the iPhone. Or is it JUMP “lines”? (I tried once to switch my iPhone 5 to a different number already on my account, but was told JUMP stays with the phone number, not the phone… how silly is that?)

    Additionally, despite pre-registering on Tuesday for information on pre-ordering… I’ve still received no emails whatsoever as a result of that pre-registration. No email saying when ordering would be open, or indicating what pricing would be. You’d think that would be obvious.

    I’m extremely disappointed in T-Mobile.

  • guest

    so i got an upgrade yesterday at the store for the iphone 6 and i got the jump plan with it but was never on jump before so is this for the people that have existing jump or for people that signed up recently

  • Cam Fas

    If I don’t get my 128 by Friday I will cancel my jump order and pick up a 16 gig in on launch day at my local tomobile sucks but id save 200 and id have a phone and well I already use a 16 gig so no difference they should of started at 32gigs I never would of pre ordered

  • Myphone007

    I’m a jump customer with 4 phones. I tried at 3AM EST. as that is when tmobile twitter said presale would start. Stayed online until 5:30AM. Tried again 7:30AM.. Went to local store at 9am, local store couldn’t do JUMP orders. Finally 3:30 PM customer care entered the order and she told me I was her first successful entry that worked for the day. Got the same message today advising Backordered! I think Tmobile is doing the right thing by moving Jump customers ahead who ordered on 9/12. I also think they should waive the shipping fee after spending 12 hours trying to get it. However, the biggest problem they have is they don’t like keeping customers informed and no one knows anything. Management is horrible at this. I will never know when my phone will ship ahead of time or what my real status of the order is. I expect nothing more then what Tmobile has provided.

    • Huzaifa

      No tmobile is not doing anything right by giving jump! Customers priority it’s taking away phones that we reserved and giving them to you. What they could’ve done is given you guys discount. Because we regular customers also had to go through almost the same amount of trouble trying to get our phones ordered. What happened to your orders is condemnable but tmobile can’t just put it on our backs.

      • Matt

        Yeah there are EIP / outright purchasers who have gone through MORE work than Jump users and of course vice versa. A Jump user could have strolled in last night after everything is fixed and now they are suddenly put in front of those of us that spent all Friday night up trying to order? Explain how that is fair.

        • Edwardo Marroquin

          exactly

        • Gary Hernandez

          Because we pay more on a monthly be to be able to upgrade.

        • Edwardo Marroquin

          so I pay for my damn phone cash same thing by the time the new iPhone comes out its the same damn thing your only paying 10 bucks more a month for your insurance that comes with it idiot

        • Matt

          You pay more monthly to be able to upgrade your phone yes. Getting prioritized order delivery is not something you pay for. It is something that was just added on a whim yesterday.

        • Edwardo Marroquin

          yup

        • Gary Hernandez

          We pay more to be able to upgrade when we want. they are basically honoring that i believe, its the whole purpose of jump. Im not ordering the iphone personally, im just explaining my theory in why they are dong this.

        • Matt

          The whole purpose of Jump is to be able to order your phone when you want as long as you’ve paid off 1/2 the value. They’ve never once said you get moved ahead other customers in line. Ordering has always been first come, first served. As another poster said, you got lucky in this situation.

        • Gary Hernandez

          Well im not ordering it i personally prefer android, Tmobile based their whole JUMP program on customers not having to wait to upgrade and they are simply not letting their JUMP customers wait for an upgrade.

        • Matt

          Ok, but phrasing text in a context that aligns with a general idea of the program doesn’t make it a “documented feature.”

        • Gary Hernandez

          Well i would be upset also if i were you, Im just giving my opinion since im looking in from the outside at the situation.

        • Guess what? Thanks for paving the way…lmao!

      • Edwardo Marroquin

        I am pissed off right now too …. I didn’t sleep at all kept refreshing my screen over and over and then finally got through but no continue button ever showed started calling customer care around 4:50 Am CST got through to someone around 4:59 when lines opened up. I was ensured my iPhone would ship regularly without backorder being held. Was told the phone was going to be charged once it shipped I said okay then I got three text and email updates that said it was processing then it was confirmed and then that it was awaiting delivery. then I woke up to a message that said it is on backorder and that it has no expected delivey date. I am extremely pissed off as I have been a tmobile customer for 7 years and had been with them since voice stream wireless. I always buy my devices cash and I am seriously thinking of swiching over to another company after this shady move

        • Huzaifa

          They said that the’ve marked phone as back ordered because they don’t have phone in stock, if you ordered the phone on time you should get it on time. Let’s see how true is it

        • Edwardo Marroquin

          not so true they did that last year…. this uncarrier crap is getting annoying after being with them since voice stream wireless and Being a Represenitive on the train for their MNVO Solavei, this is really pissing me off

        • That guy

          What a little cry baby bitch you are. No one gives a shit about you being a rep for solavei that garbage pyramid crap. It’s not even the 19th give them a chance and then maybe do you crybaby act after it doesn’t get there. Also if your a stockholder maybe you should stop getting on a forum and bitching and complaining because I’m sure that doesn’t help customers want to activate and help the stock price rise. I’m sure your other shitty iPhone 5c pink will make it a few days after the 19 if it doesn’t make it that day. Last, if your dumb enough to spend your whole night and day to order the phone that is kinda your fault, it’s not food or water but a phone that is only replacing a working phone that does almost all the same shit so if it makes you that mad order it from verizon, sprint, AT&T, or hell even APPLE. I promise you most people on this site are tired of hearing you cry like a 2 year old. Grow up and get a job that doesn’t allow you to stay up all night trying to order a damn phone!

        • jonathan3579

          Solavie is not theirs. Are you really that dense? Solavie is a company piggy backing off T-Mobile’s network. I’d be ashamed if such an uninformed rep working for my company.

      • Myphone007

        Sorry but I must respectfully disagree. Let’s deal with the facts..The fact is Tmobile was having big issues in the following:
        1. Keeping any customer informed of what was going on or what to expect.
        2. Full Upgrades were working online hours and hours before Jump customers were able to do so. Want to talk about FAIR?? This certainly wasn’t fair.
        As far as them allowing Jump customers to be able to go “priority” today and tomorrow… I may not agree with that because I for one spent 12 hours of my life and didn’t sleep Friday in trying to get my place in line, but I can’t do anything about it. I’m sure if Jump online orders was working at the same time as FULL upgrade orders, I wouldn’t have been placed on backorder.

        • Huzaifa

          I’m not saying it’s fair to you guys, it’s not fair but at the same time it’s not fair to us either.

          We shouldn’t be the ones paying for stuff T-mobile messed up. What happened was wrong and shouldn’t have happened but we shouldn’t pay for it. So yeah it’s not fair

        • Myphone007

          Me thinking about it, it isn’t fair to allow customers after yesterday to get the free ride today and tomorrow. But it is what it is and the biggest problem is Tmobile really has a problem with management and who is actually planning all these activities. The worse thing a business can do, regardless of being a monster of a cell phone company or an ice cream store, is to keep your customers in the dark with lack of information. State the facts and let us make our own decisions. It took someone with brains at least 6 hours to place a notice on the website of technical issues. The social media folks are useless and obviously can’t work inside tmobile as why would they let a tweet stay out there saying pre orders begin at 3AM when they didn’t. They should of had someone tweet updated information on the biggest day in years if not ever! Instead they closed the twitter group. Just terrible management not making good choices.

    • Lourdes Roman

      Bingo – that’s why they are prioritizing jump customers. WE PAY 10$ MORE A MONTH TO JUMP. And the day we get to finally USE the jump, the tmobile website could not process jump preorders until 6pm CT. THATS WHY.

      • Matt

        Jump has never been a prioritized delivery service. It definitely wasn’t before the pre-order began. You pay $10 more a month to be able to swap out a phone before you pay the phone off entirely + insurance. That’s it.

        • Edwardo Marroquin

          that’s exactly true, they only think they are getting a good deal when they are really paying for over priced insurance lol

        • Matt

          I don’t want to attack people. It is their choice and for some people it makes sense. I don’t think if the tables were turned they would be thinking the same way.

        • Edwardo Marroquin

          its not a special privilege that comes with jump is what I was saying. Mr legere was scared people were upset they decided to atleast make some customers happy but pissing off a lot more

        • Juan Osvaldo Aviña Carrillo

          You are such a cry baby. ..

        • Edwardo Marroquin

          of course I am I stayed up all night for the launch that didn’t happen then placed the order online it didn’t go through then called as soon as they opened placed my order got three email updates that my phone was waiting to be shipped then I get one that says they are on back order then I find out they are doing this. Like I said my partner and I own company stock and are Network owners for their MNVO Solavei , and I have been with them since voice stream so yea I am pissed off

        • UMA_Fan

          Well it makes sense on a 600 dollar or higher phone. 10 a month for two years is 240 plus a 175 deductible if lost, stolen, or damaged just one time is still cheaper than buying the phone again for 600.

          Oh yeah and they pay off your phone too. Seems like a great deal to me.

        • Camille

          Exactly! I owed $425 on my iPhone 5S, and using JUMP, T-Mobile paid that off and allowed me to pre-order the 6+ using that ‘freed’ up EIP.

        • Edwardo Marroquin

          well I don’t mind paying for something that is actually worth what it is. The iPhone was a premium handset that is why I buy it each year. And I don’t do the jump program because I always give away or keep my old iPhone for a backup.

        • Jose

          I thought you were a stock holder? A rep of a Solavei?
          Should you be so naive to speak negatively because you are angry?

        • sloanie

          eh. one of my lines has jump and it’s cheaper than the insurance it had before they launched JUMP.

        • Lourdes Roman

          Tell that to tmobiles profit margin if all the jump subscribers decide to “jump” ship.

        • sloanie

          Right, but T-Mobile is trying to make up for blowing it so badly on this pre-order. It’s kind of a lose-lose– if they end up shafting all non-JUMP customers, you have a different group of people pissed off at T-Mobile. If they’d had JUMP orders working, everyone would have had a fair shake at their unstable and miserably under-equipped system. Right now it makes JUMP look really bad, so they’re doing damage control…

          I’ll be interested to see what actually happens. With these systems it may not be as easy as they make it sound to just re-prioritize orders. It could be partly, at least, lip service, since there’s no way to do this “fairly”.

    • laurnzo

      After staying up the whole night and finally getting my order in at 7:30am EST. I called the rep T-mobile CS and complained about not having free shipping after the screw up. I got my expedite shipping waiver by putting a credit on my account. It showed on my T-mobile account in like 5 mins

  • Victor

    Only a phone people it will come relax lol

    • Edwardo Marroquin

      no its upsetting, I am a stock holder, represenitive for Solavei their MNVO, and a loyal customer since voice stream wireless.

      • Jose

        Solavei filed for bankruptcy. How is that working out?…. awkward.

        Also, stop using “titles” to make yourself seem more important. You’re an investor. Kudos. So am I.

        However, you will not see me going around saying I am Hugh Heffner’s accountant.

        nobody cares.

      • jonathan3579

        Lol, T-Mobile just gives them the service that they pay for. That was the least and most pathetic attempt of entitlement I’ve ever seen.

    • Walker

      Thank you!!!! Everyone’s getting their panties in a bunch for nothing. The phone will come. lol

  • Billy

    I wouldn’t pay attention to T-Mobile CS reps! I’d keep an eye on your bank acct! The way I’m thinking is when I see that T-Mobile has taken the $177.XX, I know for a fact that I will receive my iPhone 6 plus that next day cause I paid for expedited shipping! Just my thought process

    Also, I strongly believe it will come either Weds or Thurs and the only reason I’m thinking this way because the same thing happened with my Lg G3 and Samsung Galaxy S5, I still have videos on my FB page of these phones before that were available in stores!

    Just my thought process!

    • Myphone007

      Agreed and that is a good point as once charged they will ship within 24 hours.
      What is perplexing is I was told they are only shipping out on Friday, where as Apple I know (Not sure about the others) ship out before so you actually receive it on Friday. Tmobile once again does a horrible job in informing customers of information as to when they actually ship out.

      • Billy

        Myphone007, I remember saying to myself when I did received those phone early, T-Mobile is the best!

        I think this is the process, if anyone knows how the process work please correct me but to me this is logical:

        I’m assuming that where ever these phones are shipped from before they are shipped to your local T-Mobile stores is where the EARLY PRE-ORDERS will ship from too! Either Mon or Tues all the phones that are going to your local T-Mobile store HAS to be shipped in order to be available in stores on Fri the 19th! So, I’m thinking that later day-Tues! On Tues the monies will be taken out of our accts and the phones with ship!

        Again, I really don’t know I’m just thinking this!

  • Victor

    I’m taking a guess but have any jump customers been charged?

    • Zak Golding

      Yes, for both Plus models.

      • Lourdes Roman

        Maybe you’ll get yours quicker

    • Lourdes Roman

      Nope no charges

  • Mofay

    I’m an iPhone fan and in personally planning on waiting a couple of weeks for the dust to settle down before ordering my iPhone 6, why is everyone so uptight about getting thier iPhone ASAP? I don’t get it.

  • msohail

    I have Jump on both the lines that i upgraded but paid full price for the phones .. will i still get priority?

  • Larry Griffin

    I went to the store and usesd my JUMP I’m soo glad that T-Mobile is Doug the right thing

    • The Cold Heart Truth Foo

      JUMP customers are only getting expedited shipping. That is all. T-mobile will ship orders first come, first serve.

      • Mike

        Nope. Wrong. They are moved to the front of the line. Confirmed.

        • THE CONFIRMATION

          Not true. Either way, you will see for yourself. THEY ARE ONLY GETTING expedited shipping. CONFIRMED.

        • Mike

          Using caps in your reply won’t make you any less wrong. Sorry buddy. Check your facts.

        • Steveo

          Nice! Glad to see they are making up for the mess they made and moving us to the front of the line!

        • Phpmaven

          To quote the announcement from T-Mobile “Any JUMP! customers ordering the device this weekend will be placed at the front of the queue when iPhones eventually get packed up for shipping.”

          What part of that don’t you get? The CS reps are completely clueless and it doesn’t mean jack if they tell you different.

  • The Cold Heart Truth Foo

    JUMP customers are only getting expedited shipping. That is all. T-mobile will ship orders first come, first serve…

    • Billy

      I believe this too! There’s no way if I was a non-jump customer but the first one to pre-order I’d be bumped! What about my 10 years of loyalty with T-Mobile can alway come into play! I know and read what the article says but I think as a company you have to say what you have to say!

      I know at work I say certain things but know things happen a certain way no matter what! The person I’m saying the certain thing to doesn’t know the difference!

      • Destiny

        Yep, I can confirm this too. Spoke to a rep and he said they are only getting expedited shipping. Orders are shipping based on time placed.

        • Jesse

          Internal emails are saying otherwise. Saw them myself at a local T-Mobile store. Thats why people are still being charged for that expedited shipping. Hard to confirm what is going on exactly right now.

        • Billy

          So, just to understand what this email said! For example, if I was not a JUMP customer and I pre-ordered Fri (9/12) at 8am-we all have the time of order on our activity receipt and you are a JUMP customer and you pre-ordered Sun (9/14) at 8am you would receive the phone first?

        • Phpmaven

          Reps don’t know jack squat

    • Phpmaven

      Completely wrong. Read the top of this page.

  • loopyduck

    Meanwhile, prepaid customers have to (at the minimum) sign up for a postpaid no credit check plan just to get a pre-order in.

  • Milad

    The funny thing is , I tried several times to use my JUMP with both account that I have and neither one worked , so I had to use ” add a new line” option to get my two phone (6 and 6+ )

  • eazy75217

    Wait so I just preordered my iPhone 6 plus and received the EIP email but it’s didn’t have that message. What does that mean for my order? Did they stop telling people there was a back order when there is a huge backorders?

  • Mikey

    When I first placed my order at 3:51 PM on 9/12, it said 9/14 as delivery date. Then it said back ordered, and now its showing that its been “updated” to 9/15 date. Interesting.

    • Victor

      Weird I order 9.45 am eastern. No eta no shipping no tracking just order processed then back order this morning… ugh!!!

      • Matt

        I ordered both of mine at 7:30 eastern and I can’t get a status on either – order status checker says “problem with system check later.”

  • sloanie

    I wonder how many JUMP customers there really are that want iPhone 6. (Wondering if the number of upset JUMP pre-order-ers make a significant dent in T-Mobile’s initial allotment, or if they’re just the really loud minority).

    I think it wouldn’t be that many if JUMP weren’t also an insurance program– lots of people do want insurance on their devices, especially those that are this expensive.

  • Mikey

    JUST spoke to TMO Rep and was told that JUMP orders placed AFTER non jump orders will be fulfilled first before the non JUMP orders. So idk what to believe

    • sloanie

      Serious. Ordered non-JUMP as soon as phones were available Friday morning, after staying up all night. Bumping my order to fall after EVERY jump order placed this weekend (or even that day) is pretty crappy. Those JUMPers who did as I did should be put in the right place in queue– but I imagine that’s nearly impossible to do.

      • Victor

        Confused. Does this mean first come first serve

        • Mikey

          according to the REP, no it doesn’t. i was very specific in asking what it meant exactly and that is the answer i got

        • sloanie

          I’m hearing 2 stories. One is that it’s JUMP first, then everyone else.

  • Brad

    I have been reading through and have not seen mentioned (my apologies if it has) the possibility that preorders are first come first served AND prioritized for JUMP customers. Try to follow my logic and let me know what you think: Preorders are first come first serve but only up to a certain point… say… the moment that the announcement was made. After this point in time, all preorders EIP and JUMP are then sorted with JUMP customers going to the front of the line… it’s just a different “line”. This would make a lot more sense as to why the offer was extended all the way to the end of Sunday… otherwise, they really would have a revolt on their hands – not a great idea when you’re customers aren’t on contract. I’m not sure this appeases any JUMP customers who admittedly had to wait a couple of hours more than EIP customers, but in this scenario, JUMP customers would still be ahead of the rest of the pack and still likely to get a phone on the day of release… maybe?

    • sloanie

      yeah– should be interesting to see how it shakes out. Honestly… this is the first time I’ve really been annoyed with T-Mobile since I switched from Sprint in 2011. And it’ll only really be a black mark for them if I end up waiting 8 weeks for a phone.

  • Teaike ‘Tee Tee’ Butts

    It’s jump orders placed at the same time frame as other order. For example if both a jump customer and a non jump customer placed their order at 8:45am Saturday, the Jump customer would get device shipped first. Non jump customers are not being placed after all jump customers

    • Walker

      How did you find this out?

      • Phpmaven

        You might try reading the top of this page.

  • Simple.

    Okay guys. Let me explain how this process works.
    Regular orders placed yesterday will be shipped on time. Orders placed yesterday afternoon until Sunday using JUMP, will be prioritorized ONLY based on having expedited shipping.

    • Roger

      This is wrong according to a multitude of sources. Disregard.

    • Phpmaven

      Completely false. Did you even read the top of this page?

  • Charles

    Ordered my phone at 8am Friday from tmobile and got a text message that night saying it was backordered. Sincerely thinking about cancelling my service.

    • sloanie

      I get the feeling everyone got that backordered message. Those who have pre-ordered from T-Mo before say this is standard– it just means they don’t actually have the phones in their possession yet.

      • Walker

        That’s what I’m thinking

        • Eboogz

          I ordered mines at 4am on Friday. I’m on JUMP and received this message. T-Mobile Msg: Order # is currently backordered with no estimated delivery date. You will receive another message when in stock and shipped. More info at my.t-mobile.com.

          Regardless of when it comes,be happy!! Someone’s gonna be first. Jump or not. Stop your whining!

        • Brian

          I’m a sales rep and it’s fact, first person to order even got that back order message.

    • Roger Sales

      I placed my order at 9:59AM, same thing.

  • aznhomieboi1689

    UGH That’s not fair!!! I’m a JUMP customer, but because website was down and I couldn’t do JUMP over phone, I just preordered without using JUMP….was afraid to not be able to get an preorder in the first day. Now I find out it wouldn’t matter and I should’ve just waited and not stayed up all night for the first-day preorder? IS there a way to reverse this shit? Srsly…so unfair.

  • Antonio JcRM

    Wow… OK, even though I don’t feel that’s fair for others who pre- ordered way before. Jump is to upgrade at anytime once u paid half off ur current device for a extra fee each month. Basically u upgrade anytime u want compare to waiting 2 years. That should be the only priority, that’s it! When you upgrade ur “ordering” just like everyone else, so u should still have to wait just like everyone else. If anything they should have made new customers coming to T-Mobile a priority at the front of the line since their the ones T-Mobile is really depending on to increase. Now thinking about it, just include it as part of the Jump program officially that way current & new customers who wants Jump will know that they will get their new device first on release date regardless when they pre- order. Anyways I guess that’s why they call it Jump. U jump in front of the line! Glad I order from Apple, all this is a big mess.

  • ChristianC

    Just talked to a T-Mobile rep in my local store; asked him if it was expedited shipping or if our orders are being put in front. He told me JUMP customers are put in the front of the queue. Pre-ordered my iPhone 6 Plus after he told me this fact.

    • Phpmaven

      I don’t understand why this is still being questioned. This offer from T-Mobile is clearly that Jump! orders are being shipped first NOT being shipped quicker.

  • Brad

    Alright folks… I have an answer and many of you are going to HATE it, but here it goes. I wrote John Legere directly (because he told me to on twitter). He did not write me back but one of his senior executives that handles his emails (David Carey) did. The guy was actually very polite and wrote me a very lengthy response that was both apologetic and definitely not what I was hoping to hear. From the language he used, it is pretty clear that any and all JUMP customers who order before Sunday night will be receiving their iPhones before all others. The reasoning is that JUMP customers have been paying $10 monthly and as they see it, it was for this very purpose to upgrade to the latest and greatest when it came out. He admitted that they did not expect to be in this situation, but that JUMP customers were clearly disadvantaged in the process and this was the best solution going forward. I am not making this stuff up… wish I were so that I could give some of you hope but you are better off knowing these details so that you can accept it and let it go, or reject it and cancel your orders. He did not indicate to me how “backordered” they were so I have no other advice to give you. :-(

    • ChristianC

      Thank you for clarification!

    • sloanie

      To do that for any and all Jump orders placed this weekend is b.s. *sigh*

      • T-Mobile Did The Right Thing

        Nope, it’s the right thing to do. Premium service for premium customers.
        People who pay first class fares get to board the plane before coach. People who pay for JUMP! get their devices before everyone else.

        • sloanie

          But that plane arrives at the same time for everyone that gets on it, regardless of whether First Class gets on a few minutes earlier.

          So next time there’s an iPhone preorder and people again bring T-Mobile’s system to its knees… will JUMP customers fight with each other over who pays more money to T-Mobile to decide who should get their phone first when some people’s orders don’t go through and others do? ;)

    • Victor

      If so I’ll cancel service

    • sloanie

      and if this is how JUMP works going forward, I’ll never be pre-ordering another phone from T-Mobile, and seriously consider moving elsewhere when the last line I’ve got under contract is out of contract. (about 4 more months.)

      • T-Mo Did The Right Thing

        Or you could just stop your whiny temper tantrum and sign up for JUMP!
        JUMP! customers pay a premium to upgrade our devices. Why should lower-paying customers get first dibs when we’re a $120/year revenue premium for T-Mo? If you want to go elsewhere, nothing should stop you.

        • sloanie

          First, JUMP is not a one size fits all benefit. I deem that $10 a waste of money– why would I pay $10 a month just so that once every year or 2 I can be in the front of a line to order a phone? That’s a hefty price over time. (I don’t want to upgrade that often, so this isn’t a service designed for me personally).

          Listen– T-Mobile only did “the right thing” for you because they screwed up royally on their side. I guarantee you if JUMP customers were able to order the same as regular customers Friday morning, NO ONE would be acting like they were privileged and should get theirs before someone else who ordered before them. The benefit was originally designed in terms of making it easier for people to upgrade their phones frequently without the hassle of subsidies, contracts, or outstanding balances. No one on JUMP had any expectation that their orders would get priority until T-Mo screwed up the preorder.

          T-Mobile has decided that they care more about even an account with a single line of service paying for JUMP than someone with several lines and no JUMP. That’s their prerogative. Maybe it’s the right one for them– I don’t have enough information to judge.

          The bottom line is that “the right thing” IN THIS SCENARIO– where there was no knowledge beforehand that JUMP customers would get special treatment on pre-orders– is impossible (i.e. putting JUMP customers in line where they would have been had the T-Mobile not been so inept). If they want to give JUMP customers this benefit going forward, fine by me, I’ll make a decision accordingly knowing that.

          My considering whether to go elsewhere is not simply a temper tantrum. It’s a value decision– and no one can tell anyone else what to value.

        • Phpmaven

          Well… If I get my phone on or before launch day while others have to wait weeks, then I’m going to say that the $10 a month was money well spent.

        • sloanie

          And no one can tell you otherwise– you value what you want to value. Wouldn’t be worth it for me personally to pay an extra $120 a year for that privilege.

    • Larry Griffin

      I appreciate Tmobile for doing this for us ppl with JUMP… we specifically pay to be able to upgrade when we want ($2 more than PHP or not) It wasn’t our fault that their system wasn’t working for us. This is the right thing to do.

  • Xsan

    Just spoke to a T-Mobile manager, and he confirmed to me orders are being shipped on first come, first serve. JUMP customers just receives overnight shipping from yesterday until tomorrow.

    • Walker

      You called customer care? Or you talked to a store manager?

  • Andre Santiago

    If for whatever reason it is that T-Mobile is just giving us overnight shipping; I wonder if they’ll reimburse the people who paid for overnight shipping? These mixed answers are crazy.

    • Cam Fas

      Yea cuz I paid almost 30 for overnight we shall see

      • Michael Klopp

        It’s a mess. We shouldn’t have to pay for overnight delivery to receive a preordered product on its release day, that’s the whole point of the preorder. When I preorded video games they don’t charge extra to get them on the release day.

    • Larry Griffin

      exactly … i paid $28 for expidited ….i want my money back if thats the case … make it 100% right

  • Victor

    If jump is ahead of us I’ll cancel my service and go to another carrier. I spend almost 16 hours Friday ordering

    • dedd

      Its only for order on the weekend

  • Roger Sales

    Thanks T-Mobile – even though I got up to go to a store at 9AM when your website failed me at 3AM, 4AM, AND 8AM(including a call to customer service to see if they could place the order for me), it THRILLS me that JUMP customers are more important to you even if they placed an order later than me. For the record, I pay for PHP which means they only give you 2 more dollars a month.
    Fucking assholes. (I got put on backorder, btw.)

    • Michael Klopp

      Feeling the same way here. I actually have Jump but didn’t use it, the trade in value for my 5s was more than I owed. Basically the same scenario for my order, up all night, first in my local store at 9 am est. My order was placed at 9:19 am.

      The best part of this so far, were the responses I’ve gotten from T-Mobile Help on Twitter. The first time I asked them if I would be losing my space in line I received the response “We <3 our JUMP customers, this weekend…" When I responded that I wasn't a JUMP customer, just a 11 year customer who didn't use his JUMP upgrade they responded with "We appreciate our long term customers, you may track your order status on My T-Mobile"

  • Carlos Jimenez

    It clearly says “for this weekend only” so if you pre ordered Friday without jump, then you’ll be fine. Unless tmobile considers Friday part of the weekend. Lol

    • Victor

      Hope so lol ugh so much stress for a phone lol

      • sloanie

        I know. Part of me is just cursing myself for caring so much about a stupid phone. Not like my current phone is on its last leg or anything.

        • Victor

          What u got? I got a perfectly fine note 3 lol

        • Carlos Jimenez

          Wasn’t really planning to order the iphone 6+ . I usually wait a month or two but Thursday morning I dropped my phone in the toilet lol so it was either I pay the insurance deductive of 175 I believe or preorder the new phone. So I preordered it, luckily My water damaged phone still works as new lol

        • Victor

          Originally I wanted the note 4

    • areobe

      This is the most reasonable and logical comment I’ve seen yet.

  • T-Mo Did The Right Thing

    This is the right solution.
    I was very harsh with T-Mo on Friday because of its lousy launch.
    JUMP! customers are the very best T-Mobile premium customers. JUMP! customers should rightfully come ahead of all others, because they pay a premium for access to new devices that no other customer pays.
    Any customer who is upset with this is welcome to cancel their old pre-order, add JUMP! to their plan, and place a new order. Or just accept that paying less puts them lower on the totem pole, and accept the wait accordingly.

    • Steve

      Well said

    • sloanie

      This is all well and good if this is understood beforehand– I wouldn’t have bothered ordering an iPhone 6+ from T-Mobile had I known this. I might have even had second thoughts as to whether I wanted to stay on T-Mobile. The truth is that this is a reaction by T-Mobile and not a policy they had in place previously. But it makes them look worse than other carriers in a way.

      • T-Mobile Did The Right Thing

        That’s fine… you’re free to leave for another carrier. That’s what makes T-Mobile an interesting option.
        Those of us who pay to get in line earlier get in line earlier.
        If you go to another carrier, you’ll likely pay more to get your device sooner. So either way, you’re gonna pay to get it sooner. Economics 101.

        • Cam Fas

          And go to any other carrier then tmobile means have fun with limited data I’m already at 22 gigs and the month isn’t over yet remember tmobile was the only carrier to launch revision 10LTE my speeds are better then my friends att verizon and definitely sprint

        • sloanie

          That only makes sense if I need more than a couple gigs of data. I may stay with T-Mobile unless I wind up somewhere where service is terrible, simply because I DO like that phone subsidies are separate from my service cost. This was something that brought me over in the first place.

        • sloanie

          Problem with this argument– as I’ve made in another reply to you– is that this was NOT a stated benefit of JUMP *before* preorders started. There was no “first in line” policy that they had advertised. This is, as I said, a decision made in reaction to a major technical snafu. Again, I don’t mind if that’s how they want to play it going forward. But it does rub one group of customers the wrong way.

          Also… I would not be paying any more to order this from Apple. I’m still paying full price on T-Mobile. But it only makes sense to buy a phone outright on a carrier that doesn’t subsidize phones. Of which there are some– T-Mobile is doing a good job of shaking things up so there are others that do that now.

      • Carlos Jimenez

        Exactly, it does make tmobile look bad. They should treat all customers equally. Maybe they should start adding the benefit of “cutting in line” to their Jump advertisements.

      • Leslie

        Really? You sound like a whining 5 year old!

        • sloanie

          I’m well aware that this is really a trivial thing in the grand scheme of thing :) I’m human, and I’m reacting to something that rubs me the wrong way. I’ll get over it.

        • Phpmaven

          Well at least you raised the age by a year, that’s progress.

    • Brad

      I am not sure it is that simple… just adding JUMP now does not automatically move you into the same category as pre-existing JUMP customers. If that were the case, the real JUMPers would be getting screwed again.

      Is it really fair?… no not really, at least not for me. Your assumption is that JUMP was an option for everyone but that is not the case. I have been a t-mobile customer for nearly a year and since I brought my own device, I can’t exactly get JUMP for my old phone. JUMP exists as an option for upgrading early but if you already have a free upgrade waiting for you and your device is already paid off, JUMP does not apply.

    • trife

      LOL @ “very best premium customers”. Oy vey.

  • aaroninky

    Here is something I just got back from T Force, who knows what the real story is at this time but this message makes it seem first come first serve.

    http://www.howardforums.com/showthread.php/1845738-Anyone-else-feel-burned-by-the-botched-iPhone-6-preorder?p=15576013#post15576013

  • guest

    i pre ordered mine about 7 30 8 00 on friday night at the store but i got the jump with it and got the Expedited shipping does that mean i will get it on friday or earlier

  • Jose

    For everyone crying about ‘oh, me first!’ Or ‘my s**t is backordered’
    Mind you, I had my 5S backordered last year also. Found out my device had in fact been shipped the day it were delivered. It does not take rocket science to realize no matter number customer you were, the speed of your device arrival is dependent of your choice of shipping speed. Plus, we don’t know that preorders will ship prior to the 18th and may even arrive before any others on release day.

    Be patient. First-week ownership is still pretty impressive. You ARE NOT GOING TO BE PUSHED BACK WEEKS. I repeat, YOU ARE NOT GOING TO BE BACKORDERED FOR WEEKS. That would be weak estimate of demand upon Apple’s part to think that nor have that limited supply before public release. You will get yours ☺️

    Also, the rep I spoke with today made a point that JUMP! customers have a timeframe to send in their old devices, and with the unforeseeable demand and supply, it seems reasonable those customers receive priority.

    Hold your breath. (and stop f*cking crying)

    • sloanie

      We’ll see. Given what happened last year with the gold 5S (where being pushed back was a matter of manufacturing and demand), it’s entirely possible someone who ordered this weekend will be waiting more than a month for their phone.

      I don’t care if I have mine launch day. But it’d be nice if I didn’t have some nebulous “backorder” status for weeks on end with no estimated delivery (which has happened before with Apple products on T-Mobile). Not saying that’s T-Mobile’s fault. But it’s not a great customer experience.

      End of the day, it’s a phone. This is the second crazy preorder I’ve done with T-Mobile (other was a year and a half ago). Depending on how the next few weeks play out, I may have to avoid the stress in the future by ordering Apple stuff direct from Apple if I want something near launch. I misjudged how this weekend would go based on 5S orders last year.

  • b

    Maybe they took off the option already to jump because i have two lines with t-mobile that have the option to jump but it doesn’t not allow me to do it online.

    • sloanie

      That doesn’t make sense. Why would they do that? Sounds like they’re still working bugs out :

      • b

        most likely just have to wait and see what actually happens as long as i don’t get pushed back until like the end of october I’m ok … it will be a very LONG week . I would be happy just knowing a ship date but i don’t even have that lol

    • Mikey

      use a different browser. safari won’t display jump option but chrome will.

      • sloanie

        Is this since they’ve fixed it? Safari showed the JUMP option then on one of my lines Friday morning when I was ordering (on a non JUMP line). Odd. In any case, for myself, I couldn’t get an order to complete in Safari but was able to once I moved to Chrome. So Chrome is still probably your best bet, b.

  • Leslie

    I haven’t seen this much whining going on since I told my 4 year old that no he could not have soda with his cake! Seriously with all the whining and complaing going on, I think some of you need to take a step back and reevaluate your life priorities! I get everyone is excited, I’m excited! But at the end of the day it’s just a phone!

    • sloanie

      This too shall pass. But in the moment it’s easy to get carried away. I’m getting used to disappointment :D

      • Leslie

        If possibly not getting the new iPhone the day it comes out is disappointment to you, then you live a charmed life!

        • Guest

          4 posts, 4 insults.

          Do you get a rise out of tearing others down?

        • Leslie

          No don’t! However I do get a rise out of people who can’t tell sarcasm and an insult apart!

        • jay1987

          i agree with leslie its just a phone yeah it sucks that everyones having issues with ordering it but its a phone youll still get it one way or another just be patient other carriers are having the same issue i work for another carrier but have tmo cause i like tmo and its backordered for us as well its a high demand phone so cant we all just get along!!

        • sloanie

          Let’s make some more assumptions, eh? Since I’m apparently a whiney 4 year old.

          I never expected or cared if I had one launch day. I’ve never had an iPhone or any phone on launch day. More than anything I wanted a reasonable expectation of when it’d arrive so that it didn’t ship / arrive when I’m out of town mid-October. That means either trying to be first in line at T-Mobile, or waiting a week or so to order from Apple to try and time it. Since I had already stayed up a few hours waiting for Apple’s store to come online and found their shipping estimates to be right at the perfectly wrong time, I figured I’d try ordering from T-Mobile.

          Maybe I’ll be waiting a couple months regardless. Not a big deal, but like I’ve said… it just comes down to managing expectations, and T-Mobile threw a curveball or two this weekend (one in response to another unintentional one.)

    • Brad

      Let’s be real everybody… if you are on this website posting comments, you’re already pretty serious so telling others to “take it easy” is, well…. Just allow us to grieve online and in our own way and stop gloating. The way I figure, it is just your way to make yourself feel better for paying $10 extra every month.

      • Leslie

        Gloating is that what you think I’m doing? Couldn’t be further from the truth! More like stating an opinion, just like you’re free to state yours! And if you think I was gloating, than my message obviously went way over your head!

        • Matt

          3 posts, 3 insults.

        • Leslie

          Are you the thread police?!?! Hmm would this be a more acceptable comment for you? “OMG you guyssssss! I ordered my new iPhone, but it says back ordered!!! What is life, this isn’t fair!!!!”

        • Matt

          Take care and have an enjoyable rest of your weekend.

        • metalspy8

          why did you thumb up your own comment…LOSER.

        • Phpmaven

          Why do you feel the need to try and convince people that they are pathetic and need to get a life and are crying like babies? Just curious.

        • Brad

          You don’t think that comparing other commenters to your 4 year old child is insulting… just a reality check? Then telling me that your comment was obviously over my head… a sound bit of advice I suppose? Let me start by apologizing if you took my comment wrong as my wording was probably careless. I am not implying that YOU were gloating… I only commented on yours because it was the most recent. However, several people are enjoying the misfortune of others just a little too much. It is just a phone, but when expectations are high, it is only human nature for us to talk about what is fair. It is not that one person has to wait longer than another… it is about the fairness of taking a phone from one person and giving it to another.

    • Matt

      So far your only two posts in these comments are insults. Don’t forget you can use these comments to help other people it doesn’t have to be an avenue to insult.

      • Leslie

        You say insults, I say reality check.

        • sloanie

          It’s condescending either way. There’s nothing in the way you’ve worded your comments that indicates that you actually care to help people with a reality check. I get it– you probably have bigger problems and this is just disgusting to you that people are worked up about this. Fine. It’s still not productive to name call and condescend.

        • Leslie

          I’ve never called you a name, so don’t go there! And if we are talking about being productive, neither is whining about a phone. Anywho have a good night!

        • trife

          Go to bed, Leslie. You’re drunk.

        • sloanie

          “You sound like a whining 5 year old!”

          (and touche. Complaining here about T-Mobile shenanigans won’t change a thing).

          No one’s forcing you to read all these petulant rants. I do appreciate your perspective and I’ve tried to lighten up and be more realistic since you posted.

        • Phpmaven

          I would say that most people would take being comparing to a whining 4 year old an insult, but that’s just me.

    • donnybee

      Seeing as how the iPhone is always the most widely anticipated launch of a device year-over-year, you really aren’t holding any ground here. Yes it’s a phone, but it’s the singular device that everyone goes crazy for. Rumors for months, people trying to catch glimpses, all eyes on Apple – including all news outlets. Sorry, but you are in the wrong place if you don’t want to hear anything about the iPhone launch.

      We get that you feel above the launch, but you’re not doing anything but attempting to stir the pot with the exponentially greater volume of individuals who see things on the opposite side of the scale from you. Take a seat and chill. You don’t need to get on a soap box and try to make your opinion more important than the opinion of the masses.

      • Leslie

        Lol did it make you feel manly to “put me in place”? Assuming you have a grasp on reading comprehension where exactly did I say I don’t want to hear anything about the launch? What I DID say was I haven’t seen this much whining since my 4yr old last got upset! I don’t feel above the launch, but really the same people complaining about the same issues in every thread now is getting ridiculous at this point. Two days and all it has been is bitching, whining and complaining over an issue that no one clearly has an answer to yet. Sorry that I’m in the minority that is excited about upgrading to a new device, but doesn’t feel the need to act like a petulant child, because *gasp, insert dramatic pause here* I might not get my phone on the 19th. My opinion is it’s just a phone, it’s not that serious! And just like that’s my opinion, you’re entitled to yours! So maybe you should go take your assumptions about what I posted and follow your own advice and go take a seat and chill!

        • donnybee

          Well, apparently you can’t take the responses to your opinion. So maybe you should keep it to yourself. And honestly, this is a discussion about issues that you have nothing but sarcasm to say about. So it would seem to me that we’re all in the correct place for having a discussion about these problems. Don’t like those discussions, or “whining”? Well then you’re in the wrong spot. Dude I’m chill. I’m here to be part of a discussion here though. If you want to sarcastically put people in their place by relating your kids to the people who happen to be excited about the topic of the article, then you will just have to keep putting up with the equal and opposite reaction.

          Welcome to the wrong discussion.

      • Lmrvrgs

        this is the best comment i have ever read. totally said what was on my mind and probably a lot of people who come to this article and read and enjoy reading all the comments

    • Phpmaven

      I’m really sick of people posting these “get a life” “it’s only a phone” messages. People get passionate about things and like to vent a little. Just because people post a message complaining or worrying a bit doesn’t mean that they are having a coronary or are going to go postal with an AK47.

      • Leslie

        Please don’t give anyone any ideas!

  • Sosa

    I used my jump upgrade to get the Iphone6 but I also received that text message lol soooo….. Now I’m confused

  • Victor

    I have jump but decide to keep my device and start another eip. I pay jump also so why do I get screwed over?

    • Jose

      As long as you are a jump customer, you get priority.

      • Victor

        I am but I didn’t jump my phone I use now is already paid off

        • metalspy8

          What phone do you have? and did you try selling it to tmobile?

        • Victor

          Note 3 only 90 left I paid it off I wanna keep it and sell it for more that 250 the offer me

        • sloanie

          Yeah– hand’t thought of that. I am a customer who has JUMP on one of my lines, just not on the line I did EIP with this weekend. My assumption is that it’s lines with JUMP that get preference, not customers who pay $10 a month for JUMP on any given line.

        • Matt

          Oh wow this stinks even more. Pay extra for jump but still get put behind everyone just because the line you are upgrading didn’t have jump on it.

  • :D

  • tomnewtn

    A couple months from now it will matter little. I’m not paying for jump and I don’t care if I have to wait an extra week or three.

  • Cam Fas

    Sucks that it doesn’t support band 12 hopefully it’s software related and not hardware related. I’d love for it too receive a patch for band 12 when it goes live It would really help in Colorado too bad we didn’t get 12 in my home town Vegas that would be nice but if we get an upgrade from 15+15 to 20+20 lte in Vegas too take advantage of the cat4 chipset in Vegas it would suffice

    • tomnewtn

      Didn’t they say something about the radio being capable for it suggesting a software update is all that’s needed to make it work? I wish I could find that post. I noticed that MotoX supports it.

      • Cam Fas

        Not sure but it would be nice. I’m wondering if the larger antenna on the 6plus would give you better signal strength anyways even without the 600 MHz spectrum

        • tomnewtn

          I guess I’ll find out when my 6+ gets here. My Nexus and HTC One never leave me complaining, but I’m in Seattle/Tacoma area so real good coverage even inside many buildings.

    • Matt

      Cam as far as I know KCEC doesn’t look to be anywhere close to migrating off 51, which knocks out about every major CO front range city for Band 12. They haven’t even applied to the FCC for a channel change yet. If Band 12 gets turned on before the iPhone 6S is released next year I think it will be so close to the new release date that it will be water under the bridge at that point.

      Sucks, because we def need 12 active in the front range.

      • Cam Fas

        Sucks because we may not get the 600mhz spectrum for two or three years if we even get any in the auction

  • TAMI ROMAN

    If you preordered on Friday 09/12, JUMP! customers will not go ahead of you because this promo is only valid for weekend pre-orders on 09/13 & 09/14. The power of reading! lol Each day is a new shipment so if you ordered on Friday that shipment has already been documented and this promo will not change that!

    • Cam Fas

      But the jump orders done on Friday will probably go too the front of the line for that day

      • Victor

        Agree I think anyone who jump Friday Saturday and today will go ahead on line. I’m thinking to cancel my order I didn’t use my jump I did eip. Then order with jump….?

        • TAMI ROMAN

          I’m just saying, not sure why you think Friday would be part of this promotion. Would be wrong since it was announced this “weekend” on a Saturday.

        • Victor

          Stated “prioritized shipping” key word would of been your order so maybe it’s a shipping upgrade only

        • tomnewtn

          Tammy, I wonder if it’s because many start their weekend early by ditching work early on Fridays. I always work late on Friday so I always figure the weekend is Sat-Sun.

      • TAMI ROMAN

        Friday is not part of the “weekend” sweety, I’m sorry :/

        • Victor

          If Friday comes and I don’t got a phone it’s your fault lol jk

        • TAMI ROMAN

          keywords in bold letters, “For this weekend only”

        • Xealo

          It doesn’t matter “sweety”. Look at John Legeres twitter feed. He said so himself that pre-orders submitted by the 14th were going to get priority. Keywords, “by the 14th”, not just the weekend.

        • Guest

          wait let me check “sweety”

        • Victor

          Lmfao “sweety” this forum lol

        • TAMI ROMAN

          That tweet seems to have been deleted, probably after he realized that he’s giving out false information, he has a tendency to do so “sweety”

        • Victor

          Bout to tell tmobile to stick this iPhone up there a## lol

        • Anon

          Deleted my ass. Choke on this “@jaroth2 Should be ok now. Have you tried again recently? JUMP customer orders by 9/14 will get priority as we get ’em. Sorry for trouble!
          5:21pm – 12 Sep 14”

          Sounds like your the one giving out false info.

        • TAMI ROMAN

          Just spoke to rep, said “Prioritization will begin on orders placed this weekend beginning 09/13 & 09/14” Bye.

        • Mhm

          Yeah like I would trust a tmo rep. Do you know how much false info they have spread? Just on pre-order day alone, I places three separate calls at different times about upgrading via jump. First one said in store only, second said no Jump was going to be available that day, and the last one said online and in store. Basically, you don’t know anymore than anybody else here Tami so stop pretending like you do.

        • trife

          Bye Felicia.

        • Anon

          Your such a troll. T-Mobile support is open from 3am to 10pm PST. Quite sure you didn’t “just speak to a rep” lmao. Bye Felicia.

        • TAMI ROMAN

          Business number 1-877-347-2127 press 5 then 1 . You didn’t think a million dollar company would be inaccessible during late hours? Girl Bye.

        • D

          Bye Felicia

        • Girl when we gonna see you on TV again?

        • Phpmaven

          Oh, you spoke to a “rep”? Well that settles it then. **rolls eyes**

        • yup

          @dustintittle Sorry for the trouble! Working on it, but FYI JUMP! customer orders we get by 9/14 will get some priority as we get stock

        • https://twitter.com/JohnLegere/status/510515778370539520

          John Legere
          ‏@JohnLegere

          Sep 12

          @dustintittle Sorry for the trouble! Working on it, but FYI JUMP! customer orders we get by 9/14 will get some priority as we get stock

        • Phpmaven

          Since it was already the weekend when they posted this, that comment doesn’t preclude orders on Friday being given priority as well. It obviously means that this offer ends Sunday night. We will just have to see how this all shakes out. You could be right but you could also very well be wrong. It would be pretty crappy for Jump! customers who spent hours on Friday trying to get an order though who finally managed to get an order in to then end up getting their order after other Jump! customers who ordered later. I doubt that any of us, if we were in charge, would find that acceptable to do to our customers.

        • Cam Fas

          If it doesn’t show delivery for Friday the day before I will just cancel my 128 gig and get a 16 gig on launch morning and in January or feh use jump to get the 64 or 128 gig

        • Cam Fas

          The company isn’t stupid I’m sure they include Friday he CEO said pre order day till the 14th so I’m not overly worried because I will just go to the store if I don’t get the out for delivery notification Friday sucks but I only browse the web on my iphone anyways and use play music to stream iTunes too my phone so I get away with 16 gigs now but we shall see

    • tomnewtn

      What day did I order??? I was delirious with sleep deprivation. Tami, I detect some sass in that post that is most welcome.

      • tomnewtn

        I did order on Friday. I don’t even remember Friday. That sucks because now I have to go another week to the next Friday so I can enjoy Friday.

        • Victor

          When I order on Friday 9.45 eastern at a tmobile store there system stated back order for every single iPhone 6

        • tomnewtn

          I wonder if that’s just the status they give preorders until the official day of sale. My order status says backorder with an estimated delivery date of 9/29.

        • Victor

          Jump or eip?

        • tomnewtn

          EIP. I usually buy Nexus phones unlocked. I purchased my last iphone unlocked too.

        • Victor

          My order says it’s a gift maybe that’s why a eta date was never given to me?

      • TAMI ROMAN
        • tomnewtn

          Basketball wives? My wife is related to Doug Christie.

    • Vic

      John Legere’s Twitter account said anyone who order JUMP! by 9/14 gets priority as T-Mobile receives inventory. Since T-Mobile has yet to receive devices, as suggested by everyone being in “Backordered” status due to the ordering system defaulting to that when there are no items in inventory, it sounds like all JUMP! orders will be prioritized to receive iPhones when they receive them on one of the upcoming business days.

      Link to tweet: https://twitter.com/JohnLegere/status/510499943883079680

    • Cam Fas

      We don’t know for sure how everything has been processed for sure the best we can do is come back launch day and see how many people who had jump and didn’t have jump got their phones then we can tally

    • Phpmaven

      They haven’t said that Jump! orders placed on Friday weren’t getting priority just that orders placed this weekend were, so who knows for sure what’s going to happen. I really doubt they are going to take the time to make sure they are only prioritizing Jump! orders placed on the weekend. Of course, it was well nigh impossible to place a Jump! order on Friday, so it’s kind of a moot point.

  • Victor
  • Vic

    This explains why mine is showing a delivery date of 9/15 when I ordered via JUMP! at 12:00 PM on Friday. Makes up for all the time I wasted staying up, calling CS, and traveling to the T-Mobile store that day.

    • Victor

      Doubt you’re getting it on the 15th but that would be Kool.

      • Vic

        I know I’m not getting it on the 15th, but I’ve been seeing users still have yet to get a delivery estimate and I believe that I’m seeing it because of that priority shipment for JUMP!

        • Victor

          Did your order ever go to back order?

        • Vic

          Yep, all orders are backordered apparently since T-Mobile doesn’t have inventory of iPhones yet and their system defaults people to that. Same thing happened when I pre-ordered my wife’s Galaxy S5.

        • Victor

          How did u pay credit card – debit cash?

        • tomnewtn

          That’s what I thought too. I ordered Friday, not Jump, and my order shows estimated deliver 9/29.

    • Cam Fas

      Never know some people will undoubtedly get early deliveries from all carriers it’s happened every year

    • You gettin yours on Monday? U go on with ya bad self!!!!! Take pics!!! High Resolution Pics!

    • Phpmaven

      LOL, mine says the same. I guess the programmers forgot to code in that UPS/Fedex don’t ship on Sunday.

  • Alex

    Jesus Christ everyone, it’s just a phone, do some of you people even hear yourself talk? “I’m so pissed I stayed up the whole morning then that didn’t work I called Cs, that didn’t work so I went to the tmobile store! If I don’t get it by the 19th I’m canceling!!!”I bet some of you didn’t even go to work or skipped school just to pre-order this phone, it’s not the end of the world if you can’t get your hands on one on launch day, damn get your priorities straight, you guys are the epitome of fanboyism. I love apple but shit calm down. no wonder android users blast us and call us isheeps lol …yeah call Me a troll yada yada yada

  • Alex

    Jesus Christ everyone, it’s just a phone, do some of you people even hear yourself talk? “I’m so pissed I stayed up the whole morning then that didn’t work I called Cs, that didn’t work so I went to the tmobile store! If I don’t get it by the 19th I’m canceling!!!”I bet some of you didn’t even go to work or skipped school just to pre-order this phone, it’s not the end of the world if you can’t get your hands on one on launch day, damn get your priorities straight, you guys are the epitome of fanboyism. I love apple but damn calm down. no wonder android users blast us and call us isheeps lol …yeah call Me a troll yada yada yada

    • Victor

      People work hard for there money and they wanna enjoy the new technology. Many people wasted hours upon hours to order. It would angry anyone

      • Alex

        Ok victor I’m gonna go out on a limb and say what new technology? A bigger screen? NFC? 1 GB ram?
        I love apple, currently have a 5s and a nexus 5, love the bigger screen…but gotta be realistic it’s new tech for an iPhone, everything that the 6 & 6+ offer…other OEMs have been offering for a while, maybe except the A8 chip with 64-bit architecture. Id be lying if I said I’m not interested in the 6+ Just use to the iOS ecosystem and my iPhone is smooth,and have had awesome customer service at the apple store.. But I can wait, not going out of my way though. Must confess back in 08′ I did go insane for the iPhone 3G, waited at my local AT&T store for hrs, learned my lesson, only time I lost it for an iPhone, I was 18 tho lol

        • (J²)

          Alex,
          I have to jump in here. I do feel that both of your stances are valid and I actually agree with both. However, your response implies that you are a bit biased. It’s like saying, well “Suzuki collision avoidance systems for years, Honda is late this is nothing new or anything to be exited about” Honda is a much more successful brand in the United States (As is Apple) it’s really like comparing Apples to Oranages.

          I must say that comparing iPhone to Andriod is comparing exactly like comparing Apples to Oranages.

          It’s all a matter of opinion. As we respect your disinterest in the iPhone release, please respect everyone eles interest.

        • Alex

          Obviously Honda copied Suzuki haha I kid I kid but I guess to each their own.

        • bruce_leer0y

          People who want the new iPhone do not care about anything you just posted here, get over it.

        • Alex

          Apparently u care enough that u felt the need to reply.

    • Ray

      Welcome to America where people refuse to believe they are very materialistic. I’m not going to lie, I’m very materialistic myself but I keep my priorities straight.

      • Alex

        Unfortunately it’s true, they’d sell their behind or max out their credit cards just to get the latest and greatest.

    • Dave

      Good post. Sums up the situation perfectly.

    • Victor

      Haters gonna hate

      • Alex

        That’s your reply? What are you 12? So I’m a hater for being realistic? You’re just one of those people that call someone a hater when they have a different way of seeing things or have a different opinion, your just an apple devotee who jzzs at anything apple…. dude u gotta Chill it’s just a phone, you’ll get it on the 19th I’m pretty sure… this week is gonna be an eternity for u lol. I had my head stuck in apples as s back then,
        Maybe one day you’ll come out and breath haha jk… later kid.

        • marq

          WTF! So you telling me how to spend my money and how to react! Who gives a fuck about your opinion!

        • Everyoneismad

          It’s all subjective. Different people will have different passions for different things. The level to how upset people will get is also subjective, as no individual is the same. I just had to point out how you have a passion to getting upset at people are complaining and obsessed over an iPhone’s..

  • myremarq

    nope i am gone wait for sony xperia z3 i dont undertnd why do i have to pay so much more almost same spec. as iphone 5s and no band 12 lte.

    • Stefan Naumowicz

      Thats the beauty of a free market; you can choose to upgrade to an iPhone, a Sony… Or hell, not upgrade at all and keep your current phone.

    • sloanie

      That Z3 is sexy as hell. Do we have a release date yet? (Easily better looking than the iPhone 6 — in my opinion, anyways. )

  • Ouch Jump is a Waste

    Tmobile told me only JUMP orders placed this weekend get priority. JUMP placed on FRIDAY DOES not get Prioority. And they told me the priority is just overnight shipping.

    • Willie

      Jump orders place before midnight tonight get filled first and shipped first. Simple and plain.

      • Melissa2420

        I ordered my phone yesterday in the store using Jump and was told priority shipping. I just got a backorder notification. Not happy!

        • Camille

          This was answered multiple times in the comments. It’s backordered simply because T-Mobile does not have the phones in stock yet. Once they start getting their supply of phones, statuses will start to change.

    • Sucks

      Yes I spoke to tmobile just now and they told me they are only getting priority shipping AND NOT being placed in front of the order line. As a jump customer I am angry. Oh well.

      • Phpmaven

        The CS reps are clueless. They whole point of the benefit for Jump! customers is the devices getting shipped ahead of other orders, not how they are shipped. They are basically calling their CEO a liar, and he may be a bit out there, but he would have to really be an idiot to flat out lie to all his Jump! customers.

    • Walker

      Hey idk if you know but is overnight shipping the same as release date delivery?

  • Walker

    Random question hope someone can help me understand. Has tmobile said or guaranteed release day delivery????? Everything has been all over the place. I’m seeing Verizon is doing it, AT&T is, and Sprint might be as well(but haven’t heard anything contradicting it)……I sure hope so. I paid for the express delivery. The lady I placed the order with said I would recieve it on the Monday. I’m just hoping they get it out faster than that.

    • T-Kimble

      If you paid for overnight delivery, you will receive your device this Friday only if you purchased your device on Friday. T-mobile are shipping devices based on date ordered. If you ordered last Friday, you should be fine. For devices ordered with JUMP this weekend, will be receiving free overnight shipping versus regular orders made this weekend.
      TL;DR
      Jump orders only receive priority shipping.

  • Milton Blanchard

    I have 2 iPhone 6 Plus 128GB’s ordered and one shows estimated delivery date of 9/17 and the other of 9/21 but also show as back ordered. Rather confusing T-Mobile!!

    • eazy75217

      How or when did you receive information about estimated delivery date?

      • Jeagg

        I’m trying to find the same info for my order.

        • Lourdes Roman

          Go to your order status page and scroll down to the delivery method. The estimated shipping should be there

  • Sweety

    Just saw on twitter that tmobile support says orders are processed by order date and time regardless of JUMP or not. So non JUMP orders rejoice!

    • Skeptical

      Can you link to the tweet please?

  • Anonymous

    New tired phone release saga continues. It’s just a phone. Breathe… It’s just a phone. It does virtually the exact same thing your previous phone did. All this drama stuff was cute in 2007 and 2008 when iPhones and smartphones were relatively new, but get a life already.

    • Abdullah

      This behavior was never cute. Americans feel entitled and are obnoxious. No wonder why so many countries hate the American way.

      • Weezeethegreat

        So many countries hate America because they really want to be American. Not over a phone…. Reality of it is that America isn’t perfect but in a much much better state the most of the rest of the world…. #USA

    • Shane

      Couldn’t have said it better myself. If the worse thing in your life is having issues waiting to get your hands on an overpriced phone then it’s obvious you need to get a life.

    • Leslie

      Lol right!!

  • butch

    I read that t mobile is going to satisfy ALL orders placed through midnight tonight and just ship less inventory to the stores for launch day.

    • Mike Palomba

      They better not, I’m getting to my local store really early in the morning to get this phone.

    • Jaramie Black

      I think this is the best idea. It’s not my problem that people didn’t pre order…

    • Nick

      Stores won’t get any 64 or 128 gb phones. Just limited 16gb models.

    • Jonathan Drew Rudd

      That would be best, where did you read that?

  • Christopher Olson

    Considering that AT&T is saying people might not get their order until Nov and Verizon isn’t much better I don’t think customers switching well be too sour with T-Mobile’s state of orders.

  • archerian

    JL apologize? It must be leading to a really bad PR nightmare.

  • Medion

    We preordered the iPhone 5s last year through T-Mobile. The process was a nightmare. They ended up losing our order, putting us at the back of the queue, double charging us, then shipping nothing. We ended up emailing John Legere and that got us back at the front of the queue. The phone we ordered in September arrived in November when we were supposed to be in the first or second shipment.

    Next time we’ll get it through the Apple Store. T-Mobile just cannot get this process down. And if Apple can’t do EIP so we have to buy it outright… We’ll just move to Straight Talk for a cheaper plan with better coverage. EIP is the last T-Mobile perk that we currently use.

    • sloanie

      Perhaps it was a fluke that I had an easy time ordering the 5s from t-mobile and received it within a week (technically there was no pre-order, but I understand what you mean).

      • Medion

        You’re correct about the lack of preorder. We waited until midnight to place it. Part of the problem was that we ordered a gold 64GB model. That in itself caused a delay.

        • sloanie

          Right. The one I ordered was Space Gray for my brother. I was in line at an Apple Store at the time and decided to order the gold for me from apple directly. But, the process of ordering the gray seemed to be alright– maybe I missed the initial rush that brought the system to its knees?

          Either way… yeah you would have gotten a gold one from Apple well before November. i’m concerned it’ll be the same story with the 6 Plus this year, since that one seems to be supply constrained similar to the gold 5S last year. Guess I’ll wait a couple weeks and see!

  • Mondo

    I just checked my order. I have a “Delivery Date” of 9/15/14

    • b

      Did you use jump ? Mine says the same thing ….

      • Mondo

        Ya I did. But above that it says it’s back ordered. So confusing!

        • b

          Yeah it does say back ordered it so confusing lol

    • mike

      was your card charged??? thats the key to everything

      • Mondo

        I paid in store. Yeah it was charged when I was there. Got a notification from my bank when the order went through

        • mike

          oh.. lucky you thats whats up

  • From the phone number that the purchase was made from, dial #875# to check your order status.

  • AJ

    So wait…whats going on ? If we pre ordered on friday, as soon as it popped on the site, we don’t get it the day it comes out ?

  • Jeff

    I’m a new customer switching from Verizon. Since I don’t have an account yet the T-Mobile order status page is rather ambiguous.

    I ordered an iPhone 6 and iPhone 6 plus at around noon eastern on Friday. My card was charged but I have no clue_about an estimated shipping date.

    • Mondo

      Per their CSR I spoke to at 3am Friday morning it will not be charged until your device has shipped.

      • Jeff

        Well I’m definitely showing a Charge from T-Mobile on my bank account.

        • Billy

          Is it for the amount T-Mobile charged you or does your acct say debit authorization for upgrade?

        • Jeff

          It is for the full amount due (taxes on phones and Sim card kits)

        • Billy

          Nice, but I’d be mad that tmobile took the full amount for a phone and not even give you a est delivery date! Didn’t know they did that!

        • Jake

          Mine says debt authorization for upgrade. Yours too?

      • Jake

        My card hasn’t been charged. I was told the same thing. Charged until shipped. Who knows? But my order is in on T-Mobile’s website.

        • Mondo

          Oh I got charged

        • Phpmaven

          You probably used a debit card. It’s just a hold

    • Lourdes Roman

      Go to your order status page and scroll down to delivery method, you should see an estimated delivery date

  • Carlos Banuelos

    My order stats says Pending with the time the order was placed and back order on top….

    • Jeff

      Interesting mine says Order Placed for order status and I don’t see backordered anywhere.

      I guess we’ll see.

      • msohail

        Jeff .. what time did you order? Did you order before 5 AM on the 12th?

        • Jeff

          No I could not get it to go through online. I ended up ordering over the phone at around noon eastern time on the 12th. The rep didn’t say anything about it showing backordered and my order status page doesn’t say back ordered.

        • msohail

          Lucky you … i ordered it at 5 AM PST and it shows back-ordered

        • AJ

          I ordered mine 7 am eastern and it says back ordered too. But i called and said it has nothing to do with it actually being back ordered. It says that because they dont have the iphone in stock and should ship on the 19th.

        • Jeff

          Well it doesn’t say backordered online up but if I call the number and enter my info it sypays backordered. So now I’m really wondering why the hell I’ve been charged already. What a complete cluster.

    • Lourdes Roman

      Scroll down to delivery method

      • Carlos Banuelos

        No date is there. Just 3-4 day shipping

        • Lourdes Roman

          U went under order details?

        • Carlos Banuelos

          Yup

  • Mike Palomba

    for the people who didn’t preorder, what time do you guys plan to get to the T-Mobile store to buy it? I want to just buy mine on the 19th but I don’t know what time the line usually starts

    • redplayboy

      when they open… only the apple stores have lines

    • Drew

      I’m getting in line at 8pm

      • Mike Palomba

        My store opens at 8. Do you think 6 is early enough to get there?

        • Nate

          No way. The early bird gets the worm.

        • Mike Palomba

          What time do you think is good?

        • Mike Palomba

          I’m not looking to camp there

    • Roberto Jaimes

      Opening. They open at 10 am at the tmobile store in the mall which is only up the street and a sales associate said she’ll place one on hold for me.

      • Mike Palomba

        Really? She said she would put one on hold for you? Are you friends with her? I doubt they’d do that at my local store. And the T-Mobile by me is opening at 8 specifically for the iPhone 6

        • Roberto Jaimes

          Yeah, I went there when apple announced it, she asked what model and color I wanted and to leave my phone number and she’ll call me once they have them in inventory and she’ll set up a meeting with me which I thought was pretty cool.

        • Mike Palomba

          Wow you’re really lucky! Meanwhile I’ll be getting up at like 1 am to get there lol

    • Phpmaven

      Just keep in mind that they will probably only have 16GB phones and probably few if any of the Plus

      • Mike Palomba

        Well that’s exactly what I’m trying to get, I’m just hoping they don’t run out of gold

        • Phpmaven

          I hope you mean a gold 6 and not 6 Plus. If it’s a plus, you better line up now ;-)

        • Mike Palomba

          Lol yea Im talking about the 6

  • just ordered mines i called the stores said the iphone plus you can only get online so i ordered says it will ship 9/24/2014!! hopefully!!

    • AJ

      ships or delivers on 9/24?

    • Lourdes Roman

      Yes! The status says back order but if u scroll down it has an expected delivery date! Mine is 9/21

  • John De’Jour

    9/25 I would cancel my order and just get the 16gig in store but I don’t want it to be sold out lol

  • jose

    so those backorders messages mean nothing because they will actually ship it on the 19th?

    • AJ

      thats what the reps told me. i called twice and talked to someone on the online chat.

      • jose

        cool because mine says delivery date 9/23

        • AJ

          did u choose ground shipping?

        • jose

          i choose 3 day shipping

  • jose

    Big question for everyone I know I have my orders with shipping and taxes and it seems all wrong with the total and the actual charge as I check my order is this true have you seen your orders, I think its the system.

    • Dan

      It’s the system. I’ve ordered a few phones lately and it always gives weird totals but it charges the correct amount. I’ve told then to fix it, haha, we’ll see if that ever happens.

  • Sue williams

    I ordered from apples website. Iphone 6 128 gb silver. Will be delivered on the 19th. Was easier than trying to fight ove tmo website.

    • sloanie

      Wise choice.

    • Larry Griffin

      did u do some type of financing thru apple?? i didnt want to pay the full 700+ for the phone

      • Sue williams

        I paid for it in full, I didn’t want to finance it. Apple does offer financial service though, you can apply for it on their website.

  • mieka

    I just spoke with a rep and she said it doesn’t matter when you placed your order as long as it’s placed before midnight and you’re a jump customer your phone will ship with the first batch that goes out. I place my order over the phone Friday night and my status keeps saying back ordered but she looked in the system and it said it’s going to ship on the 18th and ups will deliver on the 19th

    • Mondo

      I should call and see what “delivery date 9/15” means

      • bc

        Did you call ? Because I have the same thing on my phone order

      • Larry Griffin

        i have the same thing … please update when if u can

    • Brad

      I can speak with direct knowledge from the office of the president and CEO, John Legere, that not all JUMP customers are prioritized. You are not eligible for prioritized shipping if you just signed up for JUMP or have not completed your minimum 12 months. Early upgrade offers do not apply in this case… you must be eligible for a Jump upgrade because you have paid for 12 months.

      • mieka

        That may be true. I have been on the jump program since last October so hopefully what the rep told me was correct

  • ragumaster

    Is the 24.99 free shipping? as in is over night when you do this free?

    • Carlos Jimenez

      What?

    • TechHog

      I don’t think you know what free means

  • Lourdes Roman

    9/21 expected delivery date. Not bad at all

  • Tommy Nguyen

    Ups or fedex don’t deliver on Sunday which is 9/21 think there’s a glitch on tmobile system. I too got the same delivery of 9/21 which I know it’s not going to happen.

    • msohail

      I had my iPad 2 delivered on Sunday via UPS.. so yes its possible

    • Larry Griffin

      ive had fedex deliveries on sundays before.

  • Tommy Nguyen

    Also on my order status page it’s show backorder with a estimate delivery of 9/21. Has anyone received a text msg from tmobile saying their order has been backorder. I order mine on Friday at 11 am central time

    • AJ

      yes i got that text yesterday and i ordered mine 7 am eastern on friday.

      • Tommy Nguyen

        I called tmobile and spoke to numerous rep all of them told me that they send this msg to everyone that preorder the phone. It’s just mean they don’t have the physical product yet in their warehouse.

        • AJ

          yes thats what they told me as well.

        • Tommy Nguyen

          Remember for those who order the iPhone online using jump. You have 30 days to return your old phone to Tmobile if you don’t they will charge you for the remaining eip. If you don’t received the the new phone within 30 days u need to call customer service so they can extend the date for you so you won’t be charge for the eip on your old phone. That what the rep told me.

    • Jonathan Drew Rudd

      Where can I find estimated delivery, all I See is is pending shipping

    • Larry Griffin

      i ordered my phone with priority shipping. it seems like the delevery date keeps changing. i ordered friday the 11th and it said delevery on the 12th (didnt make sense) then it moved to the 13th now it says the 15th so i have no clue whats going on

    • Brenda

      Got the same message. That lands on a Sunday so hopefully it’ll be at my door in Monday.

    • Phpmaven

      Everybody’s order is backordered.

  • Elvis Guerra

    Up to now I have been very happy with T-Mobile. With the iPhone 6 preorder late start, the web site crashing, and hour hold time to customer service, then being told I can only Jump! at a store or online, I placed my preorder with an agent as a regular upgrade early friday morning. The drama continues as you can’t get a straight answer from TMO as to when the order will ship or be delivered. And to add to the confusion, TMO is promoting that JUMP! customers get “Priority” if they order before midnight Sunday. What the priority is remains unclear since some CS Agents say its a free shipping upgrade to overnight delivery, while others say they get bumped to the front of the line, instead of first come first go.

    I find this entire situation completely unacceptable. First off I made my preorder on early friday morning, but was told I could not use Jump! by phone, though I do pay $10 every month for it. If Jump! customers are getting some priority then what is TMO going to do for those who could not get there preorders done online and had to call customer service. Will I receive this Jump! priority since I do pay for it, but was told I could not for phone orders (even though the website was down). When I call TMO customer service they have no idea either. I get different answers each time, but the same answer as to when it will be delivered…..1-4 weeks. The other carriers can tell you when it will be delivered. Verizon has already begun sending shipment confirmations, But TMO cant give an accurate time frame to anyone.

    I assume from calling them so much they have started sending me to some escalation queue and i spoke to few people there they know me by name. They cant give me any info specifically but promised to call me back tomorrow with an update. The last agent stated all jump customers get priority shipping (but who knows for sure), and since that promotion ends at midnight sunday they wont start processing orders until after.

    I really feel TMO dropped the ball on Friday and kept that downward streak through the weekend.

  • Jose Montero

    For everyone crying about ‘oh, me first!’ Or ‘my s**t is backordered’
    Mind you, I had my 5S backordered last year also. Found out my device had in fact been shipped the day it were delivered. It does not take rocket science to realize no matter number customer you were, the speed of your device arrival is dependent of your choice of shipping speed. Plus, we don’t know that preorders will ship prior to the 18th and may even arrive before any others on release day.

    Be patient. First-week ownership is still pretty impressive. You ARE NOT GOING TO BE PUSHED BACK WEEKS. I repeat, YOU ARE NOT GOING TO BE BACKORDERED FOR WEEKS. That would be weak estimate of demand upon Apple’s part to think that nor have that limited supply before public release. You will get yours ☺️

    Also, the rep I spoke with today made a point that JUMP! customers have a timeframe to send in their old devices, and with the unforeseeable demand and supply, it seems reasonable those customers receive priority.

    Hold your breath. (and stop f*cking crying)

    • Elvis Guerra

      You posted this before. Additionally, I realize that getting it on the 19th is unlikely, but the issue is the lack of accurate information being provided by TMO. While the other carriers, and Apple, can give an estimate and delivery times this soon after placing the preorder, why cant TMO. And then they announce this priority for Jump customers which throws a wrench in an already confusing ordering process.

      • T-Mo’s Web Site Still Sucks

        Don’t worry, the “priority for JUMP customers” only works for the very tiny minority who can actually successfully place an order online (or wait hours on hold).
        The other carriers are running rings around T-Mo in this regard.

  • €£££££

    Just spoke to T-mobile and they are shipping orders based on order dates. The JUMP priority is just a PR stunt.

    • New internal Tmobile memo

      Orders placed on the 12th with overnight shipping automatically is prioritized over JUMP orders.

      • ragumaster

        so all of this is fake…

        • Billy

          I think T-Mobile will get the PRE-ORDERS that were ordered from Fri to midnight today out to us either Weds, Thurs or Fri!

          I don’t think it makes a difference if you are a JUMP customer or not but if you ordered before midnight tonight!

        • Walker

          When you say Wed Thursday or Friday are you talking after release or this week coming up

        • Billy

          I’m talking about the iPhone 6/6+ will be in hand some time this week!

      • DaDoctor

        How do you know such info?

    • aznhomieboi1689

      That’s a lie. The CS Rep told me at first “orders are first come first served” but when I pointed out the ad on their website, she changed her answer ….so it seems like either this message that JUMP customers get priority isn’t passed through to all employees or it’s just that they are trying to lie their way out…

    • Billy

      Of course it’s a stunt! I posted this 21 hours ago! Once your order is in the system there’s no changing it, it goes by time that’s way it has the time on it! Not only for you but for their records too!

      There’s no way if I was a non-jump customer but the first one to pre-order I’d be bumped! What about my 10 years of loyalty with T-Mobile can alway come into play! I know and read what the article says but I think as a company you have to say what you have to say!

      I know at work I say certain things but know things happen a certain way no matter what! The person I’m saying the certain thing to doesn’t know the difference!

    • Lourdes Roman

      Not a stunt to me. My shipdate is 9/21

      • Billy

        You paid full price?

        • Lourdes Roman

          No I jumped.

        • Billy

          Did your acct go to backordered yet?

        • Lourdes Roman

          No says under order details
          Expected delivery 9/21

    • Phpmaven

      Wishful thinking. Do you really think they are going to boldface lie on their home page and then have thousands of angry Jump! customers crying about how they were lied to. Not a chance. Their orders are getting bumped to the front of the queue. Deal with it.

  • Billy

    I’ll post this again I did so 21hrs ago!

    I wouldn’t pay attention to T-Mobile CS reps! I’d keep an eye on your bank acct! The way I’m thinking is when I see that T-Mobile has taken the $177.XX, I know for a fact that I will receive my iPhone 6 plus that next day cause I paid for expedited shipping! Just my thought process

    Also, I strongly believe it will come either Weds or Thurs and the only reason I’m thinking this way because the same thing happened with my Lg G3 and Samsung Galaxy S5, I still have videos on my FB page of these phones before that were available in stores!

    Just my thought process!

    • Billy

      I think this is the process, if anyone knows how the process work please correct me but to me this is logical:

      I’m assuming that where ever these phones are shipped from before they are shipped to your local T-Mobile stores is where the PRE-ORDERS from Fri, Sat, Sun and Mon will ship from too! Either Mon or Tues all the phones that are going to your local T-Mobile store HAS to be shipped in order to be available in stores on Fri the 19th! So, I’m thinking the later day-Tues! On Tues the monies will be taken out of our accts and the phones with ship to you!

      Again, I really don’t know I’m just thinking this!

      • Larry Griffin

        your logic makes alot of sense….
        so your saying the S5 and G3 were backordered as well with the preorders?? but u still got it before they were in stores

        • Billy

          Yes, that’s exactly what I’m saying!

  • Walker

    Not to get too off topic but the funny thing about this whole situation is that, this is probably the only mess up T-Mobile has had with the public in a good while since they started doing these “uncarrier” initiatives and that’s saying something. I think they’ve handled it pretty well, except for being vague in the explanation of the whole preorder mishap. Tmobile’s Twitter customer service has been working overtime to get back to people regarding their issues. I tweeted T-mobile’s help account and they replied back to me within the hour. Which was shocking because you would think they are just getting bombarded with people still trying to order and what not, not to mention they still have other non-iOS customers to deal with.

  • honestabe

    I’m curious — for those who have ordered (or plan to try to get later) the iPhone 6 or the 6 +, what device are you upgrading from? An older iPhone model? An Android? A…blackberry?

    • Btd2379

      Note 3

    • Larry Griffin

      from HTC one m8 to iPhone 6 64gb
      With iOS8 and Yosemite Apple has the continuity that ive been looking for. google is starting to have it now , but i cant do my classwork from a chromebook

    • Xealo

      Htc one m8. Time to try a new os.

    • Mike Palomba

      iPhone 5s to iPhone 6

  • Bklynman

    I think the real problem is not the Tmo,system,or it getting back up is because of the new Iphone,I think the real reason is they are getting all back up is because of the new 2 phones that just came out,there was no press confer for,The new Alcatel Fierce 2, The New Evolve 2!
    I think this is the reason! ;)

  • Guest

    Haven’t been on since yesterday. What’s going on today any new details or developments? Still got back order on mines with no shipping eta

  • Mikey

    Showing a delivery date of the 15th, says backordered, and have not taken my money yet. got the 64gb space gray 6. cant wait to dump my G3

    A lot of people love to brag how much more features their android has, and while this is the case, i still love iPhones more. They may have less features, but the features they do have are consistent, reliable and without hiccup. Android loves to bake all these features in but at the end of the day most of them are gimmicks, unreliable and cause lag and stutter, even on a phone like the G3. And I’ve used both extensively.

    • xealo

      I totally agree with this post. This is exactly the reason why I am switching from my HTC One M8. Despite the phone having a premium a build(a must for me) and high end specs; what really bogs it down is Android. I feel like the entire experience hasn’t progressed much over ICS in terms of refinement. OEM’s keep bumping up the specs on their flagship phones year after year and yet the measly iPhone can hang with the big dogs year after year despite having specs circa 2012 when comparing to Android phones from that time; i.e. Nexus 4. What I’m saying is that the specs on these great phones are downplayed by a lackluster and finicky OS. Maybe others don’t notice the way their devices perform day in and day out, but I do, and in the end I’m going to try something different. At the end of the day, Android=cutting edge vs Apple=refined.

    • tomnewtn

      Just read an article about malware, etc on Android, and that the anti virus software is quite ineffective against it. Apple has had some security issues too but not on par with Android. I love my Nexus devices, and I only use trusted apps. But I think the better overall security and support is with Apple.

  • Victor

    Spoke to a rep once again lol very helpful. I was told if your order on Friday it doesn’t matter full retail eip or jump the orders are put in the place they were order. The weekend today and yesterday jump user are put in front of others… I repeat Friday orders are first come first serve, this weekend jump is first other orders are put after.

    • eduardo

      I did friday 12:30pm but they didn’t charger me yet. but I didn’t receive any backordered message or email. talk with some many reps and they all told me that I will get it this week.

      • Victor

        Same here I was told I’ll get the phone on the 19th, they will charge me once the phone is shipped and I might not even get a tracking number it will just show up

    • T-mobile

      Correct, that is what the new internal memo says. Orders made on Friday 12th with overnight shipping are currently being prioritized.

      • Victor

        I made my order on the 12th but with normal shipping :-(

        • sloanie

          I was in such a hurry I didn’t even notice another shipping option, hah. Oh well.

      • DaDoctor

        Great to hear. Thank u

    • Brenda

      Strange I spoke with a T-Mobile representative, on the phone and in-store and none said the same thing. The representative on the phone said that it will only apply for those who order on Sunday. The store representative told me that we will get priority shipping if I was a JUMP customer and not other who were not JUMP customers. T-Mobile really needs to address this more accurately.

      • T-Mo’s Web Site Still Sucks

        T-Mo can’t even operate a web site… I suspect getting the story straight on the JUMP! scam is going to be a lot more difficult than that.

        • Nick

          Really the “scam” that includes phone insurance, and for $2 more than regular phone insurance allows you to upgrade without having to wait 2 years? Boo-freakin-hoo , you can’t get your phone day of release.

    • eduardo

      I have jump and I didn’t pay overnight nothing. and 2 reps told me that I will get my Wednesday other told me Thursday, 1 told me the 21 and that’s bullshit it’s not mail sunday and the other 10 told me beforme next Monday!!! confusing mode

      • Victor

        Lol, me honestly I’m at the point I don’t care anymore it comes when it comes. Don’t get me wrong I would love to have it on Friday if not that’s the less of my worries

    • Elvis Guerra

      I hope thats true but I have no confidence in TMO at this point. I placed an order friday morning by phone bc web was not letting me jump. That order says back order. Today i placed another preorder on the web using jump this time and chose overnight and have an expected delivery of 9/15/2014.

    • TAMI ROMAN

      I was told the same information.

  • ragumaster

    Finally order it now it says Estimated delivery : 09/15/2014 ….

    • bc

      Tomorrow is 9/15/14 ?

      • ragumaster

        I know lmaoo!

        • bc

          Did you get over night shipping ??

        • ragumaster

          I got overnight shipping.

        • bc

          Was. It a jump order or new line ?

        • ragumaster

          it was a jump

        • bc

          It’s crazy lol I placed a jump order yesterday and I just checked and that one has a ship date for tomorrow but the order I placed on Friday at 5 am PST has no ship date or anything … Either way hopefully I get the phone I want

        • Caitlyn

          Mine too. I called and she said my phone will ship tomorrow and I will get my phone by Friday! I got overnight shipping.

        • sgib32

          @Brenda TMobile Confirmed that?

        • Caitlyn

          Yes I was on the phone with a tmobile sales rep. I mean she could’ve just been trying to get me off the phone but that’s what she said.

    • Billy

      You paid full price?

    • sgib32

      Tomorrow it will show “backordered” that’s only because they don’t have anything in stock yet so technically everyone is back ordered. Did your phone show for sipping 9/19 before you selected the phone?

  • Turb0wned

    The more important question is, is tmobile actually going to carry an iPhone more than 16GB in store this time around?

    • Cam Fas

      Nope I asked they said they would only get the 16 it’s probably part of the problem. If they had the 64 gig in store I wouldn’t have gotten the 128 gig with the hopes that less people would buy it. I want mine by launch day and will cancel the order if I don’t get it and just downgrade too the 16 gig and save 200 while I’m at it

  • David

    Finally placed my order in the store, selected 3 day shipping says estimated date is 9/17/2014!

    • Larry Griffin

      its going to go backordered .. so be prepared

      • David

        Thanks for the heads up! I’m just happy that I at least got to order it after going through hell since 9/12.

        • Larry Griffin

          no prob… and if u try to contact 611 theyre going to confuse you!! i just called and they told me my order had been canceled even tho i clearly had it up in my screen … and the lady couldn’t tell me anything … I’m so disappointed

        • Victor

          Sorry to hear that

        • David

          Sorry to hear that hope all works out.

      • Victor

        Lol

  • Cam Fas

    I guess we have two things too look forward too one is ios8 on the 17th the second is the new ac compatible router. For a 25 deposit I think it is avalible in stores the 17th too but don’t quote me. At least ios 8 and the router are more of a possibility since my router is almost two years old I may as well have everything backed up and upgraded in house before I get my phone

    • Larry Griffin

      you do know the router will be open for ANYONE with tmobile to connect to and make phone calls its about as safe as leaving your wifi open … they said that during the q&a portion of the press conference this past week

      • Cam Fas

        From what I have seen on the technical side is that is a normal router but has software to prioritize your calls thru wifi. But its a general router with AC compatibility to the 6plus for faster uploads and downloads. As for security since its a router I believe it comes already pw locked and you can change your pw at any time it would be stupid to leave it open as free wifi

  • Larry Griffin

    I made the mistake of trying to contact CS….. first i tried to do the chat…the guy in chat told me my order was canceled because i didn’t sign the EIP. (i signed infront of the agent in the store and he saw it, even called me yesterday to let me know how to return my htc one)
    then i called 611 and got a complete newbie i could hear someone in the background feending her what to say . she had probs finding my order too… said cause i used jump she had to use a different system. i asked her about the JUMP priority and she couldn’t explain it to me. she seemed like she had never heard of it
    tmobile continues to amaze me with this whole process

    • mike

      lol

    • bruce_leer0y

      Everyone’s new to a job at some point in their life.

      • Larry Griffin

        i understand that … and i hate how companies put new agents on the floor during peak seasons…. i work in call centers i know it can be stressful. i wish they just trained her better

      • Phpmaven

        Ya, and evidently so is every CS rep at T-Mobile.

    • skittle

      So you were in a store but do not have a hard copy of anything as proof to show you signed?

      • Larry Griffin

        i signed in front of the agent in the store and i got the email confirming that my signature was processed.
        she was eventually able to find it thru some other system …

        • skittle

          You are good to go. I definately will do instore when I order through my JUMP.

        • Larry Griffin

          im def not preordering again .. this has truly been a mess … i understand iPhones are the best of the best but i never had this prob with upgrading to any android phone this pass april i walked into the mobile store and picked up the last ht. one M8… granted the store only received 6, but still

      • Billy

        You sign for you EIP electronically!

  • bruce_leer0y

    If you read through the comments here, information from customer care isn’t exactly consistent. The only thing thats consistent is that no one really knows. Hopes everyone gets an iPhone 6 asap. good luck to everyone

    • xealo

      What’s also inconsistent are the changes to the estimated delivery date. They don’t even have the phones in their inventory, yet the date has changed from the 19th originally to the 20th and now it says the 21st lol.

    • Phpmaven

      Isn’t exactly consistent? That’s a good one. :-)

  • T-Mo’s Web Site Still Sucks

    The “policy” doesn’t matter, because JUMP! customers still cannot get their orders through this weekend. The site crashes halfway through the order, or you get a blank screen with a magenta wheel that spins endlessly when you click “check out.”
    If you call the customer care number to place your order, you’re facing 40+ minute queue times, and I got disconnected and forced back into the end of the queue.
    I doubt that more than 10% of JUMP! customers who tried to order this weekend were successful, so pre-order people don’t have much to worry about.
    T-Mobile still sucks, unfortunately. I’m canceling JUMP! today and thinking of jumping to Sprint (who has a lower rate) if they can get me a 6 Plus before T-Mo.

    • aznhomieboi1689

      SPRINT?! LOL good luck with their network.

      • T-Mo’s Web Site Still Sucks

        I live in New York City. Every network is awesome here.
        And the few times I’ve gone to the hinterlands, friends with Sprint have had signal while my T-Mo phone showed “no service.”
        Hence the recent “Uncarrier” gimmick emphasizing Wi-Fi Calling (which doesn’t really work all that well).

        • Billy

          I don’t think I never had “no service” but there’s a couple of spot on Staten Island where I didn’t have internet services with T-Mobile!

    • anon

      Ah come on dude. Your really gonna change carriers all because the biggest phone launch in history didn’t go as smooth as you thought it would? You’ll get your phone and will continue to enjoy it and TMO. On the other hand you’ll get your Sprint iphone, but its network will drive you crazy. Compare short term vs long term.

      • T-Mo’s Web Site Still Sucks

        >Your really gonna change carriers all because the biggest phone launch in history didn’t go as smooth as you thought it would<
        Yes.
        Sprint customers can pre-order on the web site without a problem. Verizon customers can pre-order on the web site without a problem. AT&T customers can pre-order on the web site without a problem.
        "Premium" T-Mobile customers who paid for a special program that promised to transform the way people get upgrades and make new devices available ASAP cannot pre-order on the web site, because it doesn't work.
        I paid for something that I have not received. Whether it's "the biggest phone launch in history" or not doesn't change the fact that T-Mobile lied to me about what JUMP! would do, took my money, and didn't deliver.

        • anon

          Sucks bro. They didn’t lie to me. I got my JUMP order in online at 11 am PST. Sure, it timed out a few times, but I persevered and now I’m going to enjoy my phone when it gets here either next week or early the week after. Hopefully switching to Sprint doesn’t end up biting you in the rear.

        • T-Mo’s Web Site Still Sucks

          I just wish I could get a refund for that JUMP! scam that they sold me. I’m going to file a complaint with the FCC and see where it goes.

        • Anonymous

          Hey princess, nothing happened to your jump ;-) its still valid when they have phones ya know, in stock. LOL calm down pumpkin

        • T-Mo’s Web Site Still Sucks

          Thanks for the “advice,” virgin-boy, but it’s not at all valid, especially when the “special service to make amends” promoted this weekend doesn’t work.
          You know what’s going to be ridiculously funny?
          When your order gets cancelled due to their shitty system, and they tell you that you won’t be able to have your device until November or December. ;)

        • Phpmaven

          I’m betting… nowhere

        • Anonymous

          I had to laugh at this. He does sound like a woman. ;-) So much emotion so little rationality.

        • T-Mo’s Web Site Still Sucks.

          Well, getting ripped off and lied to, and not receiving a service that I paid a significant amount of money for does tend to annoy me. Go figure.
          As for the anti-woman stuff… misogynist guys constantly complain that women won’t touch them with a ten foot pole, and they wonder why! :)
          I guess there’s all that porn you can download on your Android over LTE to tide you over in that long, long drought you’re gonna have. Women can see a misogynist a mile off…

        • Beatfanatik Music

          i was able to order the iphone 6 64 gig thru the jump program in the studio yesterday with no problem.. going in the store would be the best option..

        • Phpmaven

          The T-Mobile pre-order has been a disaster for sure, but the other carriers of had plenty of problems as well.

    • mike

      are you a female?

      • T-Mo’s Web Site Still Sucks

        Are you fat?

    • Phpmaven

      It’s been common knowledge that you need to go into the store to place your Jump order. Too late now to get shipping priority.

      • Caitlyn Moreno

        Not true. I jumped online on the 12th.

        • Phpmaven

          OK, there were a few people who managed it, but it was and still is such a mess with so many errors and problems, you are much better off just going into the store and making sure it’s done and done right.

  • aznhomieboi1689

    Did anyone else receive a message of confirmation of shipment? O_O

    • T-Mo’s Web Site Still Sucks

      Insert excuse here (feel free to choose any of the below):
      “Stop complaining, this is the biggest phone launch ever, T-Mobile cannot be expected to get it right like the other Big Four.”
      “I heard a rumor that no shipping notices are going out, because a leprechaun riding a unicorn is delivering your phone — thanks T-Mo! You’re AWESOME!”
      “Shipping confirmations are the way Old Carriers Who Don’t Get It do business. Uncarrier 8 involves deleting all customer communications and confirmations, to make doing business more exciting!”
      “You should have bought an Android, they’re easy to buy.”

    • Aiselcat

      You did?

  • Elvis Guerra

    i just got off with another CSR to confirm the exp delivery date 9/15/2014. as i spoke to him it updated to 9/16/2014?!?! either way he said not to believe it because it was definitely wrong and kept stating no one will get it till after 9/19/2014. he said he would report the obvious error in my exp date. he stated that orders will ship first come first serve but also Jump is being prioritized, but would not explain how. when pushed he stated the reason they are being so vague is because iPhone releases are such a mess the company doesn’t want to look bad giving false expected delivery dates. i laughed at him at that point. hello! i just got an expected delivery date you told me was incorrect….geesh.

    • Billy

      I would go with what’s in the system! T-Mobile CS reps have no control of their warehouse as told by a rep in the past!

      • T-Mo’s Web Site Still Sucks

        Unless the system doesn’t work at all, in which case, feel free to pray to your preferred deity (when you’re not being insulted for your aggravation at being ripped off for a service you paid extra for but won’t be receiving).

        • Billy

          When did you pre-order and which shipping option did you choose?

        • T-Mo’s Web Site Still Sucks

          There’s no pre-order to be had when the system doesn’t work.
          I’m hoping your order gets fucked up too. I will LOL my ass off.

        • Jason L

          Heh kitty’s got claws ;-) Honey you need to calm yourself down a little bit. Go to a store when they have an iPhone and use your Jump. Problem solved now shut the heck up.

        • mike

          why are you responding to your self? lol how does no one notice this but me

        • Camille

          lol, it just looks that way when you click who new comments at the top of the comment section. I thought the same thing a couple of days ago until I completely refreshed the page and saw who was really responding. It’s some type of bug in disqus

  • guest

    Verizon just started shipping their iphones to customers

    • Cam Fas

      I can confirm my co worker on verizon got his shipped yesterday and it showed the progress of the order in one or two days it estimated to be out for delivery

  • Cam Fas

    Mine is estimated to be delivered on the 16th now too bad we cant post screenshots

    • Billy

      What day did you pre-order and which shipping option did you choose?

      • Cam Fas

        In the end it was a store order with Jump on the 12th with overnight shipping added. I tried at midnight it failed so I went to a store after trying from midnight until 10 am when the tmobile store opened. I left my info they couldnt even order the phone until 5:30 pm thats when they called me and notified my order was placed

        • Billy

          Thanks!

        • Cam Fas

          No prob

  • The God of Thunder

    called t mobile CS and the lady said they have no ETA ..wtf? she told me to go to my t-mobile for updates on my order and I told her I am a new customer moving from at&t and don’t have an online t-mobile account. In the dark completely…

    • eduardo

      #875# and you will live

      • The God of Thunder

        But I don’t currently have T-mobile phone to call #875

        • eduardo

          that is not for call is to track your order. just press #875#

      • Tommy Nguyen

        How do I use #875#

  • Cam Fas

    Glad we have resources like this in the 21st century it really helps people stay updated around the country and world.

    • Larry Griffin

      I’ve been following tmonews comments to stay up to date with everything since 3am EST on friday

  • Goat

    It really sucks that T-Mobile’s systems are down. That’s both Call/Online JUMP services :(. I don’t think it’s fair that I lose my prioritization because systems like these are not functioning :(. They did give me a bunch of perk though. Hopefully they keep their word!

  • pa567

    How can I upgrade to the iPhone 6 with JUMP, every time I go online it tells me I have to go to the store. Im all confused bc my sister ordered it online

    • Larry Griffin

      Jump online is broken .. best way to do jump is in store thats what i did

      • pa567

        Great!! Can I pre-order on the phone ?

        • Larry Griffin

          not with jump … can only be done in store

      • krmtdfrg

        I was able to Jump online on Friday
        Back Ordered 09/13/2014 at 02:59:40 AM
        Order Placed 09/12/2014 at 09:08:42 AM
        I payed for overnight shipping, my original delivery date was 9/20/14, since it was backordered the date has changed everyday which makes since since they dont have the phone yet. I am just waiting for that text or email telling me it has shipped.

    • bc

      Don’t use safari browser use chrome that’d how I made it work

      • Larry Griffin

        be sure to clear your cache cookies etc if you insist on ordering online

      • pa567

        OMG I downloaded Chrome and it worked up until the end and it said please contact primary account holder????? I am

        • bc

          Mine didn’t do that so I would know what to do from there sorry

    • xealo

      I think it depends on the type of JUMP you have. I was grandfathered into JUMP 1.0 so I was able to upgrade online. Just a hunch.

    • TMobile

      If you have JUMP 2, you have to pay half of your EIP first, then do the JUMP! otherwise system will think you’re not eligible

  • TMobile

    Hello everyone, as a T-Mobile employee I’d like to clarify a few things. Nobody in the company knows when your phone will be shipped. The only official communication is that Jump customers who order this weekend will receive priority, meaning they are supposed to be bumped to the top of the list. No free overnight, just bump to top of the list. Nobody in retail stores, customer care, or anywhere in corporate can honestly tell you when your phone will ship. We are all confused and with system glitches the best way to process your order is in a store. Make sure you accept the EIP authorization email or it will cancel. Keep in mind retail stores are scheduled to receive phones on Thursday for sale Friday. Our warehouse ships next day air on Wednesday so we won’t have phones in store until Thursday. We will most likely only sell 16gb in retail. This is the same warehouse that ships your preorder phones so I’d say earliest ship date is Wednesday. Your order will show as backordered until the phones come into the warehouse. And like I said, nobody knows the real ship dates but if you ordered early or did a Jump upgrade this weekend you’ll get your phone first. If you have any questions please comment back. Good luck everyone!

    • ragumaster

      hey man you said free shipping over night , so I did the jump upgrade everything went smooth but I had to pay 24.99 for over night shipping ….

      • Larry Griffin

        he said it no free overnight shipping …. just get pushed to the front of the line

        • ragumaster

          I guess I read what I wanted to read lol sorry thanks for pointing that out.

        • Larry Griffin

          right!! lol I’ve been with tom for over 10 yrs …. if this is the biggest headache Ive ever had from them then ill take it lol

        • TMobile

          Larry, I’ve been withfor Tmo for years and this is a frustrating one but please hang on, you’ll have your phone soon!

        • Guest

          ok thanks (I guess)

      • TMobile

        Free overnight is not true, but you do get priority to the top of the list. They might ship ground or 3day but send it out earlier like Monday or Tuesday so you get it Friday. Again, nobody knows so just get your order in, accept EIP email, and hang tight!

        • ragumaster

          well i got an email saying everything was agree so I guess wish for the best

        • xealo

          I think maybe he/she meant that if you did this in-store. If online, the EIP agreement was signed during the order process and the confirmation email was sent.

          “Now that you’ve signed your Equipment Installment Plan (EIP) agreement, your work is done! This agreement becomes effective once your order has been processed to completion by T-Mobile. For your records, a copy of the EIP agreement is attached to this email.”

        • TMobile

          Exactly, just lookout for EIP agreement (sorry, gotta remain anonymous! just trying to help some fellow iphone fans!)

        • eduardo

          I’m a jump customer but I didn’t use jump. but also I preorder friday 3:30pm. how will that impact me?

        • TMobile

          you’ll probably fall below the JUMP priority customers but since you got your order in Friday, you’ll still be fairly high on the list. again, nobody knows exactly but Friday orders and weekend JUMP orders have the best chances.

        • TMobile

          The orders separate by ‘Jump’ orders and ‘other’ orders in the system

        • eduardo

          ok thanks!

        • Big Cat 1974

          I got a signed copy of my EIP I did when Jumping Ahead. Do I need to do anything else?

    • Larry Griffin

      i thought that was the reason for the backorder… how can u have a phone in stock if its not even released yet

      • Tmobile

        you’re right…backorder is just default system message saying phones not in stock yet…it’ll chnange when they arrive to warehouse

    • Lee

      So if I did the jump! In store on Friday I don’t get bumped to the top of the list because it wasn’t the weekend? Makes no sense

      • TMobile

        As of now they are saying weekend only, but Friday orders would still have a good chance since they were placed on the first day. I’d say the people who have to worry are those who order without Jump Saturday or later.

        • Lee

          I wonder why weekend only if I used jump! As well

        • TMobile

          I honestly believe it’s part of an apology to customers who pay for Jump since the system was so glitchy at first…Although to be honest Friday customers will still be at the top since Friday was day 1. If you ordered the Plus its gonna be a 50/50, but the regular 6 you should be good.

        • Lee

          Ohok I see… When I went in store on Friday the jump system was being glitchy as well… I went in at 11am et and had to come back at 430pm et because the system was down…

        • TMobile

          6 or 6 Plus?

        • Lee

          6plus 16gig… My order status online was has changed 3 times now, it was 9/20 then 9/21 which is a Sunday and now it’s 9/22

        • TMobile

          What shipping method shows under your order? Ground or Overnight? That effects delivery date, although the delivery date estimate is all messed up anyways.

        • Lee

          Ground but I was never given the option for overnight

    • TMobile

      One more thing for JUMP customers! – If you have JUMP 1 online should work fine, if you have JUMP 2, you have to pay half of your phone BEFORE attempting to JUMP. Make the payment first to cover half of the phone, then you should be able to JUMP. Easier way…just go to a store!

      • Larry Griffin

        I’m grandfathered in to the old version … 2 jumps in a 12 mo period!! love it

        • TMobile

          I feel ya Larry, original JUMP is the business!

      • AJ

        What about the customers who ordered Friday without jump? I ordered mine as soon as it popped up on the tmobile website but I did not click overnight shipping.

    • guest2323

      can i pre order tomorrow morning will i be able to get it during the week

      • TMobile

        you can but if it’s a Plus you might have to wait a bit, if it’s a regular you might be ok, again nobody truly knows. If you just want a 16gb model you might want to just try a retail store on the 19th.

        • guest2323

          i want the regular iphone 6 64 gig space grey will that be ok

        • TMobile

          Regular 6s are easier to get, just place your order ASAP and do it in a store, accept your EIP email, and hang on!!!

        • guest2323

          okay thanks!

    • Mojoe

      Hey there! First off, thanks for the info! :)

      I ordered with Jump on Friday at 11:30 AM. Probably won’t get prioritization, huh? Thanks!

      • TMobile

        Probably not but again, you’ll be at the top since you ordered day one. Not sure how the systems are going to do this but hopefully there are enough to cover JUMP weekend customers and Friday customers.

        • Mojoe

          Yeah, I guess we’ll see what happensThanks! :)

    • Ymir

      The EIP email I received w doing JUMP 1 online is just a copy of signed doc and says no reply necessary since its an automated email. I’m guessing you are referring to in store customers acknowledging that email? Thanks!

    • aznhomieboi1689

      So I preordered iPhone 6 Plus GOLD 128gb on Friday afternoon. What are my chances of getting that on launch day? (I did overnight shipping)

    • DaDoctor

      My system order date shows Friday at 4:51AM. Wasn’t a JUMP customer until today after I found out this news. I chose overnight shipping. Will my order prioritized or will people with JUMP ordering after me get their first?
      Thanks!

    • Joe Schmoe

      hi! thanks for sharing your info! i preordered a 16gb iphone 6 in store on Saturday afternoon. I told the rep I’m doing a jump upgrade, but he must not have heard me because after the order had been placed, when I was inquiring about when and how to return my current phone, he asked me “oh are you a jump customer?” I said yes and mentioned the prioritization, but he did not make any changes to my order. so my question is do the tmobile systems automatically recognize that I am a jump subscriber? or am I at the bottom of the list because the rep did not enter me as a jump upgrade

  • bakar

    Mine said the 15th now the 16 th

  • pa567

    OMG I downloaded Chrome and it worked up until the end and it said please contact primary account holder????? I am the account holder

  • Doug

    Why did we get charged for shipping when it clearly says free shipping when you order a new device on the main page?

    • Larry Griffin

      its free ground shipping which can take up to a week for u to get ur phone … if u want something faster then u have to pay for it urself

      • Doug

        My order shows ground shipping a I was still charged…

        • Larry Griffin

          i would call about that…

        • Victor

          At the store when I order I had no choice only ground I asked for over night

        • xealo

          yeah they charged me $6.99 for standard ground shipping. I’m getting a hold of chat.

        • xealo

          Ok, the rep said I will get a credit just in case the charge ends up including shipping cost.

    • AJ

      I didn’t get charged for shipping and on the receipt it said 6.99 for the shipping. Not free.

      • Mambo-Jumbo

        You will be charged once T-Mobile ships your order.

  • abc

    so i had a ship date for tomorrow now it changed to tuesday I’m assuming we will not get actual ship dates until about wednesday. More than likely tmobile already has the phones now they will distribute them to specific ware houses all around the country then wednesday phones will be shipped out. Hopefully we get some clarification by wednesday

    • ragumaster

      You think i have any luck getting a i6 plus 16gb by firday if i order today with JUMP? Thanks

      • Walker

        Same boat as you, hopeful but I doubt it lol. I got my fingers crossed

  • T-Jimble

    Hello everyone. I would like to clarify a few things:
    1. Orders placed on Friday 12th with overnight shipping are currently being prioritorized.
    2. JUMP orders placed this weekend only will be prioritorized after those overnight orders on Friday 12th

    • Aaron

      How do you know this is true? Do you work for Tmobile? Thanks

    • DaDoctor

      Id like to know as well, how accurate is this statement?

      • Brad

        Not accurate. In fact, overnight shipping only does one thing… ship overnight as soon as the phone is available.

        • DaDoctor

          Ok Brad, here is a question. My order date is Friday at 4:51 am + overnight shipping without jump. Will jump customers ordering this weekend get priority over mine?

  • Cam Fas

    At least with tmobile we are about too see just how good the network is. With VOLTE launched first with them they may really make a name for themselves

  • bakar

    I just called they said to ignore the estimated delivery date

  • Judas

    T-Mobile didn’t even start preorders until about 4:30 AM EST on the 12th. Even then, most people couldn’t even get an order in. So I’m thinking if you got a successful order in at all on the 12th, you should be all set to get yours launch day or soon after depending on your shipping choice.

    • Walker

      That’s a great point

    • Phpmaven

      Actually it was more like 6:30 EST

  • Doug

    Ordered Friday morning through CS around 9 after failing miserably with the website from 3am est until 5am. 6 64gb space gray, no jump, ground shipping (charged for that), and shows backordered. Just gonna cross my fingers and hope it comes Friday if not oh well, hopefully by Monday. Been with tmobile 7 years, until now have been an adamant fanboy. This whole process has soured my opinion of them a little. I hope they pull out a win and leave this mess behind them come Friday.

    • AJ

      Ya ordered mine at 7am and got ground shipping as well. Hopefully we’ll be able to get it launch day.

      • Elvis Guerra

        same scenario for me. i asked about upgrading my shipping to next day but the csr told me i would probably still get it at the same time so she didn’t want me to pay more. at the time i was hopeful but they have been a disappointment since.

  • Guest

    I

    • Lee

      That makes sense, so if you preorder with jump on Friday I have 30 days to have my old phone sent in so they would have my preorder sent ASAP?

      • Joseph

        From my understanding, your order will be shipped to a T-mobile store, correct? If so, in order to process and actually receive the iPhone 6 you must return your old cellphone at the time of the exchange. I could be wrong.

        • xealo

          Not if you jumped online. You’ll just ship your old one back. Thats the whole point of JUMPing online.

        • Joseph

          Correct, which only applies to orders placed Saturday and Sunday before midnight, orders for JUMP were not been processed on Friday online.

        • xealo

          Wrong. I placed mine at 11am PST Friday morning via JUMP. I had the choice between doing it online or in store. I chose online. My order was successful and I should get it either Friday or Monday.

        • Lee

          I did it in store using jump! And I chose to have it shipped to my house… When I get my iphone 6 I have to send in my old phone…

        • Lourdes Roman

          Same here. My jump is going to my house with a prepaid shipping label to return my old phone with.

        • Phpmaven

          You are wrong.

        • mieka

          No that’s not correct. I have my old device and they are sending my iPhone to my house and I have to mail the old device back in

  • Guest

    STORE***

  • Joseph

    I just spoke to my friend who is a supervisor at T-mobile and for those of you who are asking themselves why are T-mobile JUMP costumers’ orders come first, is because their order must be shipped to the store they chose because they must return their old cellphone, but those of you who placed an order on Friday or any day, either adding a new line or switching from another carrier, your order will be shipped as it came unless you chose to be delivered to a store. No need to worry about JUMP costumers.

    Also, T-mobile is expecting devices on Thursday, meaning that whoever paid for overnight shipping should expect the device Friday between 8 am and 3 pm.

    • T-Mobile

      This isn’t true. I’m a store rep for T-Mobile. No orders we do will ever be shipped to the store. You send your old phone back via mail.

    • Phpmaven

      Step away from the crack pipe.

  • mike

    Curious as to jump prioritization. I’ve been paying for JUMP for about a year, but I decided to purchase my iPhone 5S outright during the middle last week, so I can gift it. Like many others I had issues for hours trying to get my iPhone 6+, eventually called CS and they were able to complete my order in around 5:30AM, PST on Friday. Since I’ve been paying for JUMP, but bought the associated phone, will I get any kind of prioritization due to being a JUMP customer?

    • msohail

      I had the same question and called CS .. they said .. if I used Jump to get the iPhone 6 then I get prioritization .. if I did not use Jump to get it then no

      • mike

        i asked the same thing they refunded me the shipping and told me that everyone with jump if you used it or not you still get prioritization because you been paying for it

    • Brad

      I have posted previously that I actually emailed John Legere (he told me to) and one of his executive Vice Presidents actually responded to me. Since then I have received two more emails and a phone call from his office. I can say that in the spirit of this decision (which they referred to as purely a “business decision”) that those who have been in the JUMP program and eligible for their upgrade (having already paid 12 months worth and reached upgrade eligible status) would be prioritized to the front of the line. They actually told me, specifically, that JUMP was created with this iPhone launch in mind and that failing those customers would be devastating to the JUMP program and its future. Being a non-JUMP customer, it still stung, but after hearing lengthy explanations as to how and why the decision was made, I actually have a better understanding. Again, in the spirit of this announcement, it would definitely be worth it to call up Customer Care and explain the circumstances and see if you can receive some consideration. I still think that the circumstances are terribly unfair to me and others that stayed up all night long (just like everyone else) and were given delivery dates and told on the phone that we would get the phone at release. Now we are in the dark with no real promise of a delivery (although I have been told that it is not as bleak for “us” as it might seem) all the while JUMP customers are able to move to the front of the line. But please remember… this option is really only available to those who were eligible to an upgrade after having completing their 12 months and not in the case of those just signing up now or having signed up during an open enrollment and/or receiving recent offers to get an early upgrade. Additionally, of those customers who are eligible, not everyone wants an iPhone or THIS iPhone (I know… hard to believe, right?). After this offer for JUMP customers closes tonight, a shipping “order” will be generated and we may begin to get some more information as to when orders are expected to ship. This will be solidified later in the week when APPLE actually delivers the phones to the carriers. If the real delivery matches the estimate provided to T-Mobile, I am being told that we should all be pretty safe… but they would not make me any promises as Apple does not always meet stock expectations.

      On a side note… I was absolutely floored when a Vice President decided to write me a very lengthy response, follow up with my subsequent emails, and actually have someone from Mr. Legere’s office follow up with a phone call. I may not be entirely happy with the news I received, but I can tell you that this company (and its leadership) is not just “talk” when it says it cares about the customer. They are devastated that things went down the way they did and I am sure they are working now to make sure that all of their customers feel the way that I feel.

      • dude

        Dang. They actually backed up what they said. Hats off to Legere and his team.

      • Matt

        I was way too whiny about this yesterday. Just get mad at the principle of things sometimes. As people have correctly said, it’s just a phone. It will get here when it gets here.

        The situation was partially created by bad communication and it has continued through the weekend with additional bad communication. I won’t criticize them once more for fair vs unfair about a phone, but I hope they realize that communication is part of the process they are still messing up to this very moment.

        The above explanation is a good one, and we shouldn’t have to get it via a comment section on a fan site. Oh well.

        Have a great week everyone!

      • tomnewtn

        Wait, you “actually” emailed him, or just emailed him? It makes a difference to…..someone I guess. Kidding aside, well done.

      • Gary T

        Can you imagine being one of the executives at T-Mobile this week? You’ve lost customers left and right and theres lots of talk of you failing… then you get your ducks in a row, come up with a plan, begin executing said plan, and really turn things around. You have record new customers for the month of August and the new iPhone is coming out, things couldn’t be better. Then Friday happens. I really feel for the guys. They’ve really put a lot of effort into making T-Mobile the premiere carrier and this had sullied the image a lot of people have of them. We’ll see how it all plays out but I hope things work out better on launch day than they did on pre-order day.

  • Victor

    Still got

    Order history

    Pending Shipping 09/12/2014
    at 09:46:19 AM

    Delivery method

    UPS Ground

    • msohail

      This is what mine says
      Order history

      Pending Shipping 09/12/2014
      at 04:09:32 AM

      Delivery method

      UPS Expedited Next Day

      • Victor

        What time zone are you in?

        • msohail

          PST

        • Victor

          I’m eastern so basically our times are pretty much the same

    • Kenny

      Seems like everyone can check his/ her order status online but me. I checked mine in MyTmobile.com with Order Status link and always got this : “We are sorry, our systems are not currently available. Please, wait a few minutes and try again”. The same mesassge has always shown up every time for the last 2 days. How should I check my order status anyone? Help please.

  • tomnewtn

    Strange…when I jumped because I was so surprised my online order went through, I thought that counted. Guess not.

  • shan

    Order status : Backordered
    Delivery method
    UPS Expedited Next Day
    Estimated delivery : 09/16/2014
    Apple® iPhone 6 – Space Gray – 64GB

    Upgraded with Jump on Friday

    Order history

    Back Ordered 09/13/2014
    at 03:09:55 AM
    Order Placed 09/12/2014
    at 04:13:12 PM

    • Kevin

      Seems like everyone can check his/ her order status online but me. I checked mine in MyTmobile.com with Order Status link and always got this : “We are sorry, our systems are not currently available. Please, wait a few minutes and try again”. The same mesassge has always shown up every time for the last 2 days. How should I check my order status anyone? Help please.

    • Victor

      My shipping on marked as a gift I got no reason why… Is that maybe a reason why I never got shipping eta?

      • jeffy

        I didn’t get the estimated delivery date either. :/

    • shan

      What does that mean?
      I have placed preorder on 9/12 …4.13 pm with Jump

    • iPhone

      iPhone 6 , no one wants that phone we all want the iPhone 6 plus!

      • tomnewtn

        I think Jobs got that one wrong. I thing you’re right. I know I did.

    • TwinSon

      I called T-mobile and they said to go with the estimated Delivery. Mine is the same the only details different are the Estimated Delivery is 9/22.

  • JR

    Just chiming in… I am a new customer transferring from AT&T. I got a successful preorder in on Friday morning at 6:30AM PST. I got the order confirmation and EIP emails. I think as a new customer, I can’t make a tmobile account online and see detailed order information. All I can see is “Order Status: Order Placed” with no regards to shipping/delivery dates. I did chat with customer support an hour ago and they told me my order was indeed on backorder and that since I ordered on Friday, I would be part of the 1st batch of deliveries. Crossing my fingers!

    • JR

      I should also note that I did pay for overnight shipping.

    • Larry Griffin

      Good to hear they’re doing right for new costumes!!! To my understanding you may not be able to log into my tmobile until you have a tmobile phone number

    • Mike Palomba

      Of you’re a new customer email me, I can get you unlimited data free for a year if a refer you, my email is mpalomba3@msn.com and we both also get a $25 gift card

    • Gary T

      Your order will get bumped until all JUMP orders through Sunday at midnight are shipped and then it’s first come first served so your order should be near the front on the non-JUMP orders. Unless you signed up for JUMP. It doesn’t say JUMP upgrades, just JUMP customers… so I have no idea on that part.

  • Ashley

    I’m canceling my order and I’m going to wait on the note 4…… Trying to get the 6 plus is too much of a hassle

    • Victor

      Give it until you get a shipping date

    • tomnewtn

      I would take the MotoX or Nexus over a bloatware infested Note. About to be announced soon too.

    • defg

      Same thing will happen , t-mobile pre ordering system works like that. You will get back ordered message until they actually have the device which is normally 3-5 days before launch

  • Van Steel

    I ordered with Jump on Friday the 12th. I’ll be pretty pissed if someone that ordered Saturday or Sunday with Jump gets prioritized over me just because of the promotion.

    • Victor

      Orders made on the 12th are first come first serve. Anything after that jump is ahead

      • Van Steel

        I hope you’re right. I’m just concerned because I might have to go out of town the following week and don’t want to miss a delivery.

      • Rm

        Nope. All jumps are first. But Friday jumps > Sunday jumps

        • Gary T

          Correct. JUMP orders are shipping before any other orders. Why they extended this until Sunday at Midnight seems crazy to me. I can understand doing it through Saturday… if you have JUMP and got caught in the madness Friday, go ahead and order today and you’re good… but they were like no, lets do this until tomorrow at Midnight to appease JUMP customers while alienating non-JUMP customers. Odd.

        • thin

          I’m a Jump! customer and even I agree with you, it’s a little much. 2 days priority is fair, Sunday wasn’t needed. It almost encouraged Jump! customers who may not have been interested to just take a stab and see what happens.

  • Adam Lincoln

    Same thing happened with the 5 and 5s but I was still able to pick mine up along with the second shipment. All colors and memory were available at that time. The plus is going to be a little bit tricky but I wouldn’t worry about everyone going in for the 6. At the very most it’s going to be a week after it drops anyway.

  • Fact.0

    Just spoke to a high rep manager.
    Here is the run down:
    Orders placed on the 12th are first come, first served regardless of JUMP.
    JUMP orders placed on the 13th and 14th are prioritized over regular orders( he said this promotion has now ended)
    He says they are currently preparing the Friday 12th orders and then will deal with JUMP orders.

    • best

      So, what happens if you ordered it on Friday and used JUMP? You get super high priority? :-o

      • Fact.0

        Orders made on Friday are first come, first served. You are treated just as any order on Friday.

        • Guest

          I just spoke with a rep and I did it friday and he told me that I can get it monday or tuesday I’m so pissed off with this tmobile s**t because yesterday show that I will get it thursday

    • Wrong 2.1

      Jump orders received by Sun night are processed ”’first”’ in a FIFO manner. All orders after those are fulfilled are then processed in a FIFO manner. So all non jump orders made between Friday and Sunday go to the end of the line behind the last of Sundays jump orders. All orders made after Sunday night are then prioritized first come, first served.

  • Tim Moore

    Where are people seeing the shipping dates? Ordered mine at 9:30 EDT on Friday. Not worried, just wondering.

    • Victor

      Likewise 9.45 est order
      No shipping or eta

    • Dun

      Login into my-tmobile.com and look at your order

  • atown7475

    This is not just Tmo and their piece of shit servers, but it’s also Apple only producing limited amounts of devices at a time. They do this every year just to keep anticipation up, but for what?

  • Victor

    Was told if u order on Friday the 12th with 6.99 shipping the ground u won’t get the phone until Monday or Tuesday

    • Lee

      I ordered it in Friday in store and had no option of changing it from ups ground which is bs…

      • Victor

        Same here I wasn’t offer anything besides ground

        • Tim Moore

          I ordered over the phone, since their website was terrible, and was offered ground, express or expedited. The way he explained it to me, was that it would ship out on Friday so ground was 5-7 days which meant the 26th or following Monday. Also said the overnight wouldn’t do much cause it would still be Monday so I went express. We’ll see what happens though.

    • Gary T

      On Saturday on their home page it said free shipping on all phones and devices. During one of my many calls to customer care I asked about this since my order had shipping listed on it, after that was shown on the homepage, and she said that it wouldn’t actually be charged and that shipping, because I was a JUMP customer would be upgraded.

  • Anton Foresta

    Whats even worse is when I preordered on Friday the 12th, Jump was not working in my local store. I ended going back and forth to the store 3 times till i finally just pre ordered it as upgrade and did not use jump. When i check the we site it says my item is “backordered” Now I’m missing out on the Jump promotion I called to cancel my order and my local store said its not possible until i receive the new phone…

    • RodMunch

      Email the CEO. His team might be able to fix it

      • Gary T

        This amazes me. There’s a problem, email the CEO? That’s absurd yet with this one particular company, it’s actually effective. Can you imagine what things would be like if more companies were like T-Mobile?

    • john bones

      Agree with Rod. Email John Legere. I had a issue with my order and everyone who I called said they couldn’t fix it and that they’ve never seen it before. So I was like, “why not, let me tweet John”. He responded right away and told me to email him. Once I emailed him, I surprisingly got a call within the hour from his executive assistant. She took care of everything.

      • Anton Foresta

        Where can I find the CEOs email? Thanks for the help

        • john bones
        • john bones

          IDK why you can’t post anything with an address…
          Just google John Legere email address. It should come up

  • First world problems

    You whiny little millenials deserve a dose of Adrian Peterson’s peach switch. Waaaaah. I can’t haz mah iphone 6 on the 19th. Waaaaaah

  • Cam Fas

    Got an estimated tuesday Delivery we shall see how this holds up

    • Whofarted?

      My estimated delivery from mytmobile is 9/18

      • Noel D

        How is that right if it doesn’t even come out until the 19th?

        • TwinSon

          It’s happened before. I got my iPhone 4 the day before it came out.

  • Moore Teacher

    If anyone is looking to take advantage of the refer a friend promo that is switching from another carrier or rescently switched contact me at mooreokteacher@gmail.com. This means we can both get unlimited data for a year at the lowest tier price. Google the promo if you want more information.

  • The cold truth. PR STUNT

    I just spoke to a rep and he said that orders and first come, first served regardless of jump. He said JUMP customers only receive priority shipping.

    • TwinSon

      That last part pretty much means that JUMP members who ordered within the specific time frame will be prioritized first when they start shipping the phones out.

      Ex. Both my roommate & I ( we share a plan & I have JUMP, he does not) ordered 64GB 6+ models from T-Mobile on the 12th. I already have an estimated delivery date of 9/22, he however does not. So what you said is technically true, but with the added stipulation that JUMP members from the 12th till the 14th will be prioritized before everyone else.

  • GadgetDiva

    Yeah, I’m a JUMP customer and my order still got backordered status.

    • Gary T

      They all show that right now because they haven’t received actual stock yet. You should get it on launch day.

  • Noel D

    I am a jump customer as well.. I ordered the iPhone 6 Friday afternoon and got the same text about being back ordered even after when I finished the order online it said it would ship on the 19th and arrive on the 26th. Now it is backordered status with delivery of the 22nd and still have not actually been charged for the pre-order yet because they said they do not charge you until it ships. #VeryConfused #WhatsGoingOn #TMoNeedsToGetTheirStuffInOrder

  • Laurnzo

    Have anyone bothered to go on Verizon and AT&T forums to check their iPhone 6/+ pre order status. They have the worse situation that i have seen on T-Mobile forums. Most of them have received txt messages stating their orders will be shipped in october, though the ordered 5 to 10 minutes after launch time. This is from one AT&T customer “sakau2007
    macrumors 6502

    Join Date: Oct 2011
    I’m pretty disappointed.

    I ordered at 1:58 CDT (a few minutes before pre-orders were supposed to go live) and my confirmation email that came about 20 minutes later said 14-21 days.

    I got a 6+ 64GB Space Gray. I have not seen any posts from anyone who ordered this combination through the AT&T website that have said they are scheduled to deliver on 9/19.

    Did anyone with that combination who ordered super early get a 9/19 date and not the 14-21 days (or worse).

    I’m still hopeful I will get it on launch day.”

    Another customer “badazz33
    macrumors member

    Join Date: Sep 2012
    Location: Mobile, Alabama
    Quote:Originally Posted by sakau2007
    I’m pretty disappointed.

    I ordered at 1:58 CDT (a few minutes before pre-orders were supposed to go live) and my confirmation email that came about 20 minutes later said 14-21 days.

    I got a 6+ 64GB Space Gray. I have not seen any posts from anyone who ordered this combination through the AT&T website that have said they are scheduled to deliver on 9/19.

    Did anyone with that combination who ordered super early get a 9/19 date and not the 14-21 days (or worse).

    I’m still hopeful I will get it on launch day.i got 10-13 thru 10-22 and i ordered within 3mins of site going live

    Now you know T-Mobile is as bad as seem considering, the site didn’t go live until 3 hours after pre-order launch.

    • Brenda

      They think T-Mobile customers have it bad. They have it worse.

      • Elvis Guerra

        I have read Some the ATT forums and most people are getting expected delivery dates and other shipping confirmations with tracking numbers.

  • Agent Zero

    I am a Jump customer and I pre-ordered the iPhone 6 Friday afternoon with a ship date of the 19th, I was happy! Then I got a text Saturday morning saying it was back ordered with no est. ship date. So I have no idea when I will get it, hopefully they can at least get out some ship dates, so we are not totally in the dark.

    • Caitlyn Moreno

      Back order is the same as preorder.

  • TwinSon

    Order history
    Back Ordered 09/13/2014 at 03:12:14 AM
    Order Placed 09/12/2014 at 04:56:05 PM

    I JUMP’d so hopefully I get mine launch day, but Monday isn’t so bad either.

    Delivery method
    UPS Ground
    Estimated delivery : 09/22/2014

    • Lee

      Mines exactly the same except my order was placed at 4:13pm est… Launch day would be great but Monday isn’t bad at all… We will see

      • illy

        When I hit #875# (which btw, I didn’t know you could use this command to figure out order status and I am a former employee) it says “Order #XXXXXXX is currently backordered. You will receive another message when in stock and shipped. More info at my.t-mobile.com.” but when I log on and check my order status it says:

        Back Ordered 09/14/2014 at 03:16:40 AM
        Order Placed 09/13/2014 at 03:33:26 PM
        Delivery method

        UPS Ground
        Estimated delivery : 09/22/2014

        Not a big deal to me, but working through several release days (when T-Mobile finally got the iPhone in Apr 2013, working at the store was CRAZY) I can understand that patience is key. I’ll get it when I get it.

    • Lee

      When you dial #875# what deliver date does it say?

      • TwinSon

        Order #(my number) is currently backordered. You will receive another message when in stock and shipped. More info at t-mobile.com.

    • keyana

      Mines say the same thing on tmobile website when I check the order status but it doesn’t have the est delivery date

  • HothTron

    I’m getting a Note 4. Effected by iWoes, I am not.

    • brenda

      I think you’re in the wrong discussion. This is about the iPhone 6 not Note 4. Plus Samsung hasn’t even announced their pre-order, when it’ll be released, or what the price is (rumored $899.99 off-contract).

      • HothTron

        You assume I give a damn. How cute

        • allan kluttz

          I am coming from Android. I hate a lot of the Android community on here. It sounds like they have no social skills whatsoever. You came to comment just that you are getting a phone that will be highly available (perhaps less desired). I considered the Note 4 too, guess how that went :-P Why even comment?!

    • Eboogz

      Note 4 is an repackaged note 3 with OIS. Samsung bogs down the OS with TouchWiz. All that Ram and still slow

      • HothTron

        You keep telling yourself that little iBot

        • pvito

          lol he’s not wrong though. I have had the S2, Note 2, Note 3 (for about a week) then upgraded to the Nexus 5 then finally to my current HTC One M8 (whew). I like the HTC the best then the Nexus 5 second. I had the Note 2 the longest and liked it but never really like touchwiz at all. Just toooo much crap and those colors… BTW the only reason I gave up the Nexus was because of an issue with calls. I’m going back to iPhone 6 plus just because I haven’t had an iphone since the 4 and because I can. I am grandfathered into the original kickass Jump! program…. So yeah, Touchwiz is too much and it does LAG their phone. haha

  • staice

    This does kind of stink.. I have been with Tmobile for 12 years.. but am not a jump becuase I have not upgraded since they started this plan… So I am going to have to wait for my device.. bleh

  • Dante

    Wowww I ordered 11 pm 9/12. 64GB Gold 6. I’ve had a consistent delivery date of 9/25 since I ordered. Now there’s no delivery date at all.

    • ejuliorod .

      same here

  • Meg Carnley

    I spoke with a tmobile rep and they said they will start shipping in order for first come customers to receive on 9/19. hey also stated that all orders are in a back ordered state at this time as they have not received them as of yet. They said I may end up with my phone in hand before the shipping status even updates. Which I have had happen previously with the iPhone 5.

    • Eboogz

      Sounds like they are snatching all the preorders so JUMP customers get theirs on the release date.

  • Meg Carnley

    You cannot go by any ship date posted at this point.

  • bc

    i don’t even have a ship date thats the meat up part lol

  • Z_Lauren_Z

    Not a jump customer but I got my butt to an actual store when it opened on Friday and my name was first on the list and I was promised my 6+ 64GB on Friday. IT BETTER BE THERE.

  • jeffy

    Guys T-Mobiles team is working hard getting the orders and the est delivery date sorted out. It a matter of hours now that we’ll all have a clear picture of when we’re getting our devices. They did for the most part take away the est delivery date from most of the accounts, so don’t worry and just know that they’re working on it.

    • Lee

      How do you know this?

      • Huzaifa

        Alotta people are not seeing the est delivery date including me. It’s gone.

        Than if you login in at my.t-mobile it’s giving you error that we are updating

    • ragumaster

      my eta was gone now it’s back up says 9/17/14

  • Meg Carnley

    the ship dates really don’t matter. I preordered the iPhone 6 on friday at 6AM and Mine says back ordered with no ETA
    and the girl in Customer service tells me i will get it on 9/19 i got next day shipping. Then i went to the store monday to order the 6+ for my husband and his doesn’t say back ordered it has a delivery date of 9/22. So it can’t be correct as the 6+ is really back ordered.

    • Roberto Jaimes

      Did you get next day shipping for the second phone?

      • Meg Carnley

        No just in the very first one

      • Meg Carnley

        no

  • ridiculous

    Ya’ll need to calm down and go to bed.

  • Rbaggio00

    just buy android and you will not have to deal with any of this BS, and your buying a phone that’s 2 years old already. unreal.

    • Brenda

      Who cares? It’s not your money. Mind your own business. Besides, specs don’t truly matter. iPhone has the most smoothest OS you can have on a phone and people love the simplicity. We don’t need a 3GB Ram because it’s runs perfectly on 1GB something most android phones can’t do, especially Samsung phones (I would know I own a S5 and owned the Note 2). 4 million people pre-ordered their phone already. Go to another forum and discuss Android all you want. This is a discussion about Apple and the iPhone 6. Get a life, hater!

      • Jeremy

        Android user here, but I’ll agree on the fact that too many people place importance on stated specs — it’s the performance that counts, and Apple’s OS manages quite well with the resources it has. That being said, I suggest you try a current Nexus device running pure Android (and not bogged down by 3rd party bloat as suffered by S5 and N2) before arguing smoothest OS. This is an area where both are exceptional (imho, I think Android’s actually slightly edged out Apple in this respect, but to each their own — this may change with Apple’s new OS, or back again with Android’s…).

        Lots of respect for Apple, but wish they’d push the functionality envelope again like they used to – as well built as their products might be, and as simple to use (it’s easier to ensure streamlined operation if you prevent users from customizing their experience, so pros and cons both sides there), most of the capabilities touted on the new devices have been available for 1-2 years on competing devices. Failure to compete on that front does little to drive the competitive innovation which encourages the evolution of devices that benefits ALL users.

        • Brenda

          That’s why I mentioned Samsung not all Android devices. The only I would try is a Nexus but I prefer iPhone overall. Apple is missing a couple of things that I like about Android, but no deal breaker. And if you’re talking about NFC, for example, Apple is going to mainstream it further than it is at least in the States. They’re putting so much effort on user experience rather than their own personal gain. I’ve tried Google Wallet and there were too many steps involve in process that I rather just swipe my card than go through that, but that’s just me. Not saying Apple is innovating, but it definitely tries to fix things for an easier experience.

        • Larry Griffin

          Google Wallet was flawed from the beginning because it had very little backing from credit card companies. T-Mobile even blocked Google Wallet for sometime saying that ISIS (i believe that was the name) was the standard for mobile payments about a year ago.
          In my opinion Apple has moved away from innovation in favor of perfection. In no way can Apple take credit for NFC payments, but it can say it created a much better ecosystem for it.
          Lets face it , the last thing Apple pioneered when it comes to the iPhone was touch id

        • Jeremy

          If you ever have an opportunity, take an actual Nexus product for a test drive. The Nexus 5 is still spectacular (especially for the price), completely lag-free and smooth, and will continue to improve with subsequent OS releases for quite a while.

          There’s no question Apple’s promoting NFC will be a huge boon to its acceptance in the market; I just wish they hadn’t initially marketed it essentially as a payment system that hadn’t hitherto been available. For Google Wallet, I’ve had no issues, and haven’t found it cumbersome at all. Tap a button to launch, enter passcode, tap to payment device, and you’re done. I don’t know if Apple is bypassing that initial launch of the application, but if they are, they’ll save 1 of 3 steps, but for my purposes I don’t mind at all having to do two conscious steps instead of one before proximity to an NFC device allows monies to be charged.

        • Caitlyn Moreno

          I’ve used android and apple. Even though Apple doesn’t have as much freedom for customization as android, I’ve had major viruses and such from android because of it. So since Apple is so strict on what you can have/download/etc., I think it makes it harder for software issues. Not that it never happens, cause it does. But it lowers the risk from user error.

        • Jeremy

          Susceptibility to viruses on android is generally heightened by downloading apps from other than the Google Play store (Google is similarly cautious on its approved apps), which requires disabling that protective filter – and acknowledging a huge warning that said external apps can place your device at risk.

        • Caitlyn Moreno

          Absolutely. I 100% believe it to be user error. I just like that Apple doesn’t let you do anything that could possibly harm the device.

    • Mambo-Jumbo

      -1

  • Mambo-Jumbo

    “Backorder”

    T-Mobile’s “backorder” buzz-word doesn’t mean exactly what you might think (or it might). If you pre-ordered really early on Friday and received the text telling you that your device was backordered, and weren’t given any specific shipping date, there’s good reason for it. But there’s no reason to panic.

    First – Every single customer received the same text. Whether you were 1st or 1,001st in the list, you got the same message. It’s not an indication that you’ll have to wait months for your order to come through.

    Second – T-Mobile didn’t have any physical stock of the iPhone 6 at the time of pre-order. So technically, all devices are back-ordered. Once stock comes in early this week, devices will get matched to individual customers.

  • Mambo-Jumbo

    JUMP! priority

    On the face of it, the JUMP! priority was a big kick in the back for loyal non-JUMP! customers, but the reasons for doing it are completely fair. The truth is that of those who struggle getting pre-orders through on Friday, JUMP! customers suffered the worst.

    One of T-Mobile’s executives working alongside John Legere stated the following to a customer:

    “…we had material problems with our JUMP! Ordering subsystem that prevented them from registering their order. The impact on this cohort of customers was even greater and lasted significantly longer than any other type of customer such as yourself, a new customer etc.”

    JUMP! customers who tried to get their pre-orders in on Friday more than likely failed because of a system error and would have been among the first in line for the device. That’s why they were prioritized over the weekend. There’s also the fact that JUMP! was created specifically so that customers can get a new device when it comes out. They’re paying for that benefit, and to punish them for a system failure, leaving them 3-6 weeks without their desired product hardly makes for a good customer experience.

  • Eboogz

    No news is good news. Bottom line… If you ordered last Friday thru Sunday and have JUMP you’ll get your device 1st. I’ll be staring out the window like a sad puppy until UPS arrives. Good luck all!

  • Hiro

    Keep in mind that JUMP customers (myself included) pay an additional $10/mo over non-JUMP customers.

  • Tim Moore

    I have been charged today for my phone. Nothing has updated on my.tmobile yet though. I ordered about 9:30am EDT on Friday and went express shipping, which is 2 days I think. We’ll see what happens next.

    • Larry Griffin

      My payment has just posted to my account as we’ll…I ordered in store at 3:45pm EDT

    • I also ordered around 930 est here’s hoping i get charged shortly

    • E

      How much was express shipping? I didn’t get the option but paid $6.99 for UPS?

      • Larry Griffin

        Express is $25-27 I think $6.99 is standard shipping

  • Ymir

    Just got charged for upgrade; Ordered Sat around noon using Jump

  • jeffy

    I just got charged for me order that I placed on friday at 5:20 AM PST for an IPhone 6 64 GB space gray. HopefullY i get the phone.

    • Cenner

      Same exact order and situation here! *crossing fingers*

  • Caitlyn Moreno

    I ordered a iphone 6 64 GB Friday afternoon. Jump customer and paid for overnight shipping. They charged my account this morning, but no update on my tmobile order details. So that means it shipped?

    • E

      No phones have been shipped as of right now (Coming off a call with a T-Mobile specialist, they expect to ship today/tomorrow.
      How much was overnight shipping?

      • Caitlyn Moreno

        $24.99. They told me they wouldn’t charge my account until the phone shipped. Maybe that means they are processing my order to ship?

      • Cenner

        Did you happen to ask if we can upgrade shipping? I was just charged and when I ordered the agent suggested standard shipping since it was already back-ordered.

        • Caitlyn Moreno

          All orders showed up as back orders since they don’t have the phone in stock currently.

        • E

          I wasn’t asked, and didn’t ask, they just put the order through… So I guess I’m stuck with $6.99 shipping, but my account has been charged this morning…

        • E

          I ordered at 5:03 PST on the pre-order day by the way

        • E

          I do live on the West Coast of California though. I would think that this is where the phones will be shipped from as Apples HQ is near San Francisco… Therefore it is not worth ordering expedited shipping unless you are an East Coast customer?

        • Caitlyn Moreno

          I live in TX so I paid for it just to get it quickly. I’m going out of town soon so I wanted to ensure it got there. But I did mine online so I could think about vs on the phone.

        • Cenner

          Wouldn’t they ship from T-Mo though? I asked where they ship from and the agent said TX.

        • john bones

          They cannot upgrade shipping once you placed your order. I went through a similar situation last year where I needed to upgrade my shipping but they stated that it can’t be done once your submit your order. Stinks

      • Figgy

        word nigga……bout time.thx

      • Mambo-Jumbo

        I believe it was $24.99

    • Cherise

      For some reason I feel as if nothing will show tracking number and maybe the phones will arrive Friday. Tmobile little surprise maybe? They won’t charge unless it’s shipped

    • Mambo-Jumbo

      Any changes on your tmobile order?

      • Caitlyn Moreno

        No :( I tweeted the CEO

      • Caitlyn Moreno

        The charge was just pending. But it still is shown as being taken out of my account and since I got overnight and jumped I figured mine would’ve shipped by now. But I don’t know.

        • Guest

          As I understand T-mobile will ship orders with overnight delivery on Thursday, so people like you can receive it by Friday.

          Mine still shows “Backordered” and Pending shipping as of Pending Shipping 09/13/2014 at 04:51:43 AM.

          Delivery method: unfortunately, UPS Ground.

        • Caitlyn Moreno

          Yeah, that makes sense!! Hopefully it ships tomorrow! I just wish they updated the accounts to say the estimated ship date. Tmobile took my eta off my order details!

        • Mambo-Jumbo

          As I understand T-mobile will ship orders with overnight delivery on Thursday, so people like you can receive it by Friday.

          Mine still shows “Backordered” and Pending shipping as of 09/13/2014 at 04:51:43 AM.

          Delivery method: unfortunately, UPS Ground.

  • illy

    Hmm.. I ordered mine on Saturday 9/13 and have yet to be charged. I’m also a JUMP customer.

    I guess I’ll see by the end of the week.

    • philliprodri

      same here brother

  • ragumaster

    should I just go early to a store on Friday and settle for the i6 ? I order the i6 + but I feel I’m not getting it no time soon.

    • Mambo-Jumbo

      Is it possible to get one from store on 19th? I called T-Mobile and been told that since I pre-ordered mine I can’t go to T-mo store on 19th and get one there.

      • john bones

        16gb? Maybe. Anything larger? Odds are against you since most stores are stating they won’t get anything other than a 16gb

        • Mambo-Jumbo

          I think they will have all models with different capacities.
          I ordered i6 64Gb on Friday around 6pm and haven’t been charged yet.

        • ragumaster

          In the nyc area they won’t have i6+

        • Al fonseca

          I ordered mine on the same day and same time as you. I was charged like 6 hours ago

        • Mambo-Jumbo

          Any update on your order?

        • Mo

          Retail stores will only carry 16GB, everything else will have to be ordered.

    • Mambo-Jumbo

      I asked T-mo rep in store and been told if you get one from store and receive pre-ordered by mail you will be charged for restocking fee of $100 when you send another one that you received by mail

  • Mambo-Jumbo

    Looks like T-mobile going to ship pre-ordered devices soon. *crossing fingers*
    T-Mobile just recently charged my account.

    • Lucky you I’m hoping they charge me tonight or tomorrow

      • 6Plus-is-My-First-iPhone

        Just charged my account as well – must be in the shipping process.

    • mrp9

      I don’t see any charges on my account and I ordered 11:00 am through jump on Friday… I really hope my account gets charged as that’s the only way of knowing if your phone is shipping soon… Tmobile dropped the ball on this!!! Bad business

      • Guest

        Did your i6+?

      • Mambo-Jumbo

        Just give it a time. Looks like T-Mobile will anyway ship devices on 18th.

    • Eboogz

      Congrats. I’m still waiting….

      • philliprodri

        the feels

    • Caitlyn Moreno

      They charged me too. Did your tmobile show any tracking info or anything?

      • Mambo-Jumbo

        No tracking info so far.

  • Eboogz

    I ordered have JUMP and mines was ordered 9/12/14 at 452A Pacific Time. Still no tracking number or charge to my debit card… Status is backordered. I paid for next day shipping as well.. Will it even ship tomorrow? So many questions and T-Mobile is not giving answers!!

    • Mambo-Jumbo

      I saw that somebody posted here or on another forum his UPS tracking # and just checked the status today and it says Shipping date: 9/18/2014
      I think you’re good. Just wait for email from T-Mobile.

      • Eboogz

        Hopefully.. I’ll keep you posted.

  • Lorenzo Emerson

    Ordered Friday 830am est over phone and I was charged earlier today. Only chose reg shipping. NOT a jump cust. On a side note anyone know if tmobile offers applecare+?

    Edit: on my account page it says backordered and pending shipping as of sept 12th…

    • Mambo-Jumbo

      You should go to Apple store in order to get applecare+. i’m going to do that as well once I get my iphone.

      • Lorenzo Emerson

        Thanks a lot!

  • Larry Griffin

    idk what tmobile is doing now. i saw they charge was on my account earlier today… went back to check it and it was no longer there, but i see the amount is still being held… im so confused tmobile needs to start answering some questions

  • Chris

    What pisses me off the most, is that I recall when finalizing my order this past friday at 5:30 a.m. CDT, I recall the CS REP saying it will be shipped overnight to be here on Friday the 19th. So I never thought anything about it, until now that I read and see people paying for overnight shipping, expedited shipping, standard shipping, etc…
    So now I think to myself, did she charge me the overnight shipping without my consent or what did she add to my order? So I did not worry much due to the fact that I got charged today on my bank account, and I was seeing good hope for aiming for the 19th, but I decide to call CS REP again to verify what shipping method was added to my order and I’m told that I have “Standard Shipping.” And I’m like oh really? Because that’s not what they last CS REP had explained to me. But who can I blame, it was the first morning of Pre-Orders and the lady didn’t know half of the information we know now. So I’m like can I change it? And he responds, not unless you want to cancel and put in another order. So now I’m irritated that I was not informed of any preference of shipping towards my order. I’m still crossing my fingers for the 19th, but who knows until tomorrow when T-Mobile sends out the shipping information.

    • Mambo-Jumbo

      What shipping method you selected in the beginning?

  • mieka

    So tmobile just charged my acct but it still says back ordered and no eta. Lawd I promise you I didn’t have to go thru any of this when I was with Verizon

    • john bones

      Yeah. Same with AT&T. This whole thing has been a mess. But at least the service works better(for me at least) and cheaper than AT&T

      • mieka

        Oh no I can’t stand tmobile service. The only reason I’m with them is because i had a grandfathered unlimited data plan and they were going to make me change my plan which I would have to pay for data if i upgraded or I could keep the grandfathered plan and pay retail price for the phone. If they ever bring back unlimited data I’ll be returning

  • philliprodri

    my order is saying now that it is canced.. but i still have my eip on my account stating that my order was placed as well as my phones paid for with my card(have not been charged yet) when i am trying to jump with both my wife and mines phones. its only coming up with her iphone 6 space grey as cancelled coming from the CSR. how is that possible with both my account showing that i signed my EIP and i am pending the phones to be shipped? Can anyone help me please?

    • john bones

      Why don’t you just call 611?

    • Mambo-Jumbo

      Call CS and ask them what is going on with your order. If they can’t help, ask for Supervisor. If no luck with CS, then send email to CEO.

      • guest

        What’s his email?

        • Mambo-Jumbo

          I don’t remember. You can search for “Legere”. Somebody have posted it here

  • Michelle

    A little help or insight please? Placed two orders the same day yet one is saying ‘order placed’ and gives the date 9/12/14 of the placement, the day I did indeed place it, while the other says backordered and that it was placed SUNDAY? I don’t understand I did it all over the phone at the same time and even then I gave them the order for the phone that is down as placed yesterday first so if anything you’d think that one would have the order placed instead of the other. I do not have jump or anything on either; both are iphone 6s 64gb, one grey, one gold

  • Antonio Merkerson

    This is what my order says on the website.

    Order history
    Back Ordered 09/13/2014
    at 03:06:16 AM
    Order Placed 09/12/2014
    at 01:48:05 PM
    Delivery method
    UPS Expedited Next Day

    I haven’t had any change since I got the Backordered text on the 13th. So I don’t know where I am in the queue. And I upgraded with JUMP™.

  • Tim Moore

    Under order history, mine had said pending shipment ever since the 12th. This morning at it was changed to Backorder there with today’s date. However, like I mentioned yesterday, I have been charged, which the CSR had said wouldn’t happen until it was shipping. So, I don’t know what’s going on. I’ll get it when I get it, I just wish there was some clarity on all of this.

    • Shannon

      Mine said the same thing this morning. Backorder as of todays date and the pending shipping was gone. I have not been charged yet. I called a CSR and they told me there could be a six week wait. I asked if they have received stock in the warehouse and he said he didn’t think so…..I called yesterday and was told I would receive my phone by Friday or Monday. I don’t think Tmobile has any idea what is going on. He told me I might be better off going to the store Friday.

      • Tim Moore

        I’m tempted to call, just to see, but they are probably getting enough people calling asking about it. It’s not gonna make my phone get here any faster, it’s just for my own information, which judging by your experience, the information changes from person to person you talk to.

        • Shannon

          yea, I haven’t had any consistent information from any CSR. I feel like I waste my time calling. Im just going to keep an eye on my account status and see if it changes as the day goes on.

    • Danielle

      Mine changed to “backorder” as of 3.17am today after it had said backorder the entire time but from the day I purchased it (5am pacific on friday) I have yet to be charged, what phone did you order? I got the silver 64gb plus with expedited shipping.

      • Tim Moore

        I ordered the iPhone 6 64 gb space gray on Friday at about 9:30am eastern. Like I said , under order history it said processing and pending shipment as of that morning until today when it switching to backorder with today’s date. On the top it had said backordered since Saturday morning though. Just very weird. Especially since I was told I wouldn’t get charged until it was shipping.

        • Danielle

          Yeah, I was told when I placed my order with CS that I would get it Friday, we will see though… I work from home for Apple and I really need to know when someone is coming to plan to be able to answer the door lol. The struggle, helping people with their Apple products while I anxiously await mine.

  • Miken

    I ordered 2 iPhones 64 gb + on fri 12th order went through at 545pst I just got off phone with csr I have jump and was told phones should get shipped out Friday my status says back ordered and have not had card charged.

  • Eboogz

    Still haven’t received any updates. Ordered 9.12.14 @452 PST. No money has been deducted from my bank account. Status says back ordered from 9.12.14. WTF is going on? I paid 24.99 for next day air. It should be sent out today tomorrow at the latest.. Any one else having this?

    • MRP9

      I have similar problem. I ordered my iPhone 6+ on Friday 11:00 AM EST and I am a jump customer. Status shows exactly as yours… T-Mobile needs to start answering question because no matter how many times you call CSR they will give you different answers. This is BS!!!!

      • Eboogz

        I just want a solid answer. I’m inclined to go and pay the extra money at the Apple Store and just stand in line to receive my phone. I love T-Mobiles service but they definitely has dropped the ball on this one. Let’s see if Mr. Legere sticks to his guns and prioritize us being JUMP customers. That extra 10 bucks a month needs to come in handy!

  • Kilroy672

    I’m in the same boat as is the most of you. I placed my 64 Gb Space Gray order over the phone late Sunday night. Here is my status as of this morning…
    Pending Shipping 09/14/2014 at 09:16:45 PM
    Order status : Backordered
    So far my card has not been charged. So as many of you the orders will probably be start shipping out Friday. And hopefully midnight Thursday but I highly doubt it.

  • Carolina

    My Bank acct was charged but still says backordered since 3:17 am Today, I had also added another line Friday with Iphone 6+ my CC was charged same day and but this morning I checked and the $$ was back to my card.. weird..

  • Kilroy672

    I wonder if this is Apples fault. They were probably were told not to ship out before Friday incase a few people get theirs before then. So in the meantime the warehouse will always say…backordered even though they are at the warehouse ready to ship out. Just my thought.

    • Tim Moore

      It’s possible. The guy I talked to last Friday, did say they would ship Friday. I was hoping they would go a day or two early. You can tell the shipping company (UPS or FedEx) to not deliver until a specific day, so they could hold them at a warehouse if they got there early. Was hoping to get mine Friday to be able to play with it over the weekend. Now on Monday or Tuesday, I’ll just be distracted at work. Way to go T-Mobile.

      • purple

        Haha exactly. I know come monday I wont really be focused at work. Ill just be wondering. Gee I wonder if my iphone came today.

  • mikey

    Order Shipped 09/16/2014
    at 11:00:54 PM
    Back Ordered 09/13/2014
    at 03:08:23 AM
    Order Placed 09/12/2014
    at 03:12:53 PM

    • Antonio Merkerson

      So they shipped yours already!!! What method of shipping did you choose?

      • mikey

        1 day expedited. Got a tracking number and everything.

        • Shannon

          what model did you order?

        • Guest

          64GB PLUS SILVER.

        • Eboogz

          Mines stated: BackOrder 09/17/2014 at 03:17 as of today.

          I ordered 9.12.14 @ 452 next day air. Also a JUMP customer for whatever that’s worth..

        • Antonio Merkerson

          What version did you order? I ordered the 6+ 128GB in silver.

    • Larry Griffin

      Looks like our orders are very similar as far as time we made our orders
      Order history
      Back Ordered 09/13/2014
      at 03:08:47 AM
      Order Placed 09/12/2014
      at 03:43:03 PM
      Delivery method
      UPS Expedited Next Day

      Here’s hoping I hear something soon. I’m so frustrated with this entire preorder process

    • ichibanhebi

      This is all I ahve so far and look what time i was able to place the order:

      Order history
      Back Ordered 09/13/2014 at 03:05:37 AM
      Order Placed 09/12/2014 at 01:31:05 PM
      Delivery method
      UPS Expedited Next Day

  • purple

    Everybody calm down. You’ve waited this long. We can all wait a little longer. Dont worry you’ll get your new iPhone s soon enough.

  • Lmrvrgs

    My bank got charged for the phone but it still says backordered

  • Mambo-Jumbo

    How many people got tracking numbers?
    Been on chat with T-Mo rep. and been told that they don’t have devices in stock yet, that’s why it shows Backordered. I think it’s just a BS.

    • Shannon

      I talked to a CSR about 30 minutes ago. I was told they are at a standstill and everybody is showing backordered until Friday. She said they are not shipping the phones until Friday morning. Im really tired of this and am just going to the store Friday morning.

    • mikey

      I have tracking number since this morning set for delivery today

  • philliprodri

    i got off the phone with John Legre assosicate in his office. my account has had the worst glitch in tmobiles systems so far. no one can see my order that has al ready been processed. For jump! its only giving me one shipping lable for my iphone 5s when in the agreement shows two phones directly. so ill be getting two phones for 1 jump line and if the system does not fix them self i have the dierect number to the office just in case. but she assured me with confidence that my order is prioritized and without a doubt will be shipped to my house this week. the only thing is that if i dont have another shipping lable to send in my phone i have to call back.
    dinbt woryy everyone just wait it out. im so eager to get my phone as well that i talked to the top of the top. Paintence is a virtue

    • philliprodri

      and dont slam my grammer. i been up working for the past two days living on monsters

  • eazy75217

    I just received a text messages saying “thank you for your pre-order. We will send you estimated delivery timing in the next 1 to 2 days” anyone else receive this message?

    • ragumaster

      if you read close to it it really just saying estimate delivery timing meaning they can ship the phone who knows when

  • mieka

    Just spoke with cs rep and she told me that even though I pre ordered 9/12 the phones will still be shipped out Friday. I asked what’s the pint in pre ordering if you have to wait til after launch day to get the device. Tmobile has rubbed me in all the wrong ways with this iPhone. Not sure if it’s apple or Tmobile but I’m irritated.

  • mieka

    Not even 2 seconds after my last post did I get a text from Tmobile saying I should get my phone Friday. We shall see. I’m so confused now

    • ragumaster

      atleast your says should get it Friday the people who get this

      Free T-Mobile Msg: Thank you for your iPhone pre-order. We will send you estimated delivery timing in the next 1 to 2 days

      this message sound bad , if you read it can just mean in 1 2 day you’ll find out that they might just ship your phone till who knows when.

      • mieka

        It said they will send me another text with tracking info when it ships. I just hope I get it Friday so I can get rid of this note 3

    • Gabby Rodriguez

      when did you order your phone and what time

      • mieka

        I ordered my phone Friday around 8 pm cst

    • Mambo-Jumbo

      Got same text just 2 min ago. At least something from T-mobile

      • mieka

        Right! Hopefully we’ll get them Friday

        • Mambo-Jumbo

          I just talked to one of the rep on the phone about other concern and he asked me when I will receive my new phone? :) I said: I want to ask you about it. He put me on hold to check when devices will actually be shipped out. After about 3-4 min hold, he told me that as per Apple’s policy, T-mobile will ship devices on Friday.

        • Mambo-Jumbo

          For me it doesn’t sound like a true.
          We’ll see

        • mieka

          Yes that’s what a rep told me earlier. I hope this isn’t the case because what’s the point in pre ordering if you have to get it after the release date ugh so frustrating

  • bakar

    Got a text saying I’ll get it friday

    • Abe

      I just got the same message. And an email saying a tracking number should be coming.

  • bakar

    Hype

  • DRC

    Ordered Iphone 6+ 64 GB on 9/13 using JUMP.Just got a text from TMO saying I will get it on Friday and tracking number will follow. Also got email confirmation from UPS saying same. My order still shows back ordered on 9/14 via TMO website.

  • Amira

    sigh, no update for me yet. still says backordered :(

  • Confident

    The back order message was generated from the system because it’s a preorder not because the phone was going to ship later than planned. Back order messages are sent when an order for a device exceeds the system inventory for the device from tmobiles warehouse.

  • Hermes00

    Mine is arriving on Friday!

    • Mambo-Jumbo

      Did you get tracking #?

      • hermes00

        Not yet, but I received an email and text. Then, I called customer care and they assured me that I would be getting it on Friday. I ordered mine on the the 12th, and I’m a non-jump customer.

        • samihoms

          Your a non- jump customer? Such liars TMO said they are giving priority to jump customers and I was told mine wont ship until Friday…. smh

        • Tim Moore

          Got the same email and text. Did not call customer service though. Hope they weren’t just blowing smoke. I’d like to have it this weekend.

  • mayra

    does anyone else got eip pending approval after you signed the agreement?
    well i ordered the iphone 6+ on friday and i signed the eip and well i was waiting for a confirmation and never got it so i checked my order status and it said EIP PENDING APPROVAL so i called 611 and nobody had an answer. so today i decided to cancel my order and pre order it again i got tired of being stressed! did anyone had the same problem as i did?

    • mayra

      i know this has nothing to do with jump,i was just wondering?

    • Talha Shakeel

      hi i had the same problem i had preordered on Saturday i had to call tmobile every day and then yesterday i got a call from the office of the ceo because CSR didnt know what do with my order so i was on the phone for a long them with them and they finally got it fixed today my order status now finally says preorder it had eip pending since Saturday ): Does anyone know What does that order status mean preorder??? will it be shipped on time?? i have not received any text or email oh and i had 2 orders one for iphone 6 and one for 6+ both 16 gig

      • mayra

        so they did you had to cancel and order it again or did they actually fixed it? my order was pending since friday until today

        • Talha Shakeel

          they fixed it

  • jacqu

    It’s funny might be a dumb question how the I check order status because only way I know is it I call them

  • Mambo-Jumbo

    My status on tmobile order changed from Backordered to Pre-Order. Does anybody has the same on his/her order?

    • Talha Shakeel

      same here my order status was on eip pending for the last 4 days and it finally just changed

    • Tim Moore

      This happened and I got a text saying I would get the phone on Friday but have no tracking information yet.

    • Got an email from ups my choice delivery saying a shipping label had been created for my order on the 17th ETA 18th between 11-3pm (paid for overnight) my order status on tmobile was still on backorder they never updated it. I ordered by phone 2am preorder opening morning. Today UPS updated to say the phone was in transit from KY to me ETA 19th between 11-3pm. Tmobile updated my order to “preorder” but they still haven’t provided me with tracking or a date which is odd. The only reason I have tracking now is because I signed up with ups my choice delivery and they email me whenever something is scheduled to come to my house. If I go to the UPS site and track by reference using my phone number it comes up. I think tmobile’s system is lagging as far as keeping people up to date on their order and the reps are misinformed because I asked about my order over the phone and in store and was told I was on backorder and would be 3-4weeks before I got the phone which obviously isn’t true. I’ve also seen people who ordered days AFTER me have tracking to so I think a lot of people on backorder will get their phones opening day or within that week depending on how you had it shipped.

  • Mambo-Jumbo

    T-mobile here in Denver, CO got iphones already. Been today and just asked if they have it in stock for Friday and been told that they got today.

    • philliprodri

      same in california.. except the store only has 10 64 gb available’

  • philliprodri

    i just got off the phone with the store i bought it at. there trying to say that a lot of the phones are going to back order for about a week. and the iphone plus is worse.

    but he did say if i cancelled my order he will hold an iphone 6 64 gb for me at the store so i can just go in and get one and walk away.. but i wanna see what the dates are because i just might wait

  • Mark

    Imma say this. Apple has policies in place for themselves and all carriers. It doesnt matter if they charged your card or not. No, and I mean NO iPhones have shipped out and en route to anyones doorstep. Apple and all carriers will start shipping out devices “discreetly” starting tonight and tomorrow. All iPhones will arrive to (first round customers) on the 19 (I promise you not a day before). Apple is extremely strict with UPS and FedEx or not delivering there products until Sept 19. Your carriers 9 times out of 10 will not release tracking info to there customers until tomorrow (first round customers). If your card has been charged relax and wait for your email, it will come most likely on Friday, you keep calling CSR demanding answers is just going to drive yourself mad. Oh btw I received an email and text saying I would receive mines on Friday. I ordered a 6 and 6+ in 128GB at 9:00am EST.

  • iPhone 6 Plus 64 GB Silver

    My husband and I are switching from Verizon to T-Mobile. We got our order in on 9/12/14 at 9:28a.m. (we went in store to start a new account). We NEED our phones soon so that we won’t be stuck paying for Verizon for another few months (and possibly T-Mobile). Also, my phone is literally falling apart (Samsung S3).

    So far, the T-Mobile employees have been friendly, yet slow and not clear on exactly what will happen when switching or when they will start charging us for the new account. I have inferred that it will be when we active our phones. We are crossing our fingers that our iPhones come this month!

    I am hoping that we get an email saying our phones are being shipped any minute now. Our only email is a backorder email from T-Mobile on September 13th. That was five days ago. I just need hope that we will get our phones within the next few weeks! But, alas, no such hope has been given. Just a lot of “We’ll know more on the 19th.” I personally am glad T-Mobile is prioritizing JUMP! customers because I always feel that loyal customers should occasionally get some ‘special treatment’ (and despite being a Verizon customer for 8 years, they have never given us any reason to stay with them, instead prioritizing their own arrogance).

    • NeverAgain

      If you havent’t received any tracking or delivery update info yet, you will not be getting your phone Friday. More like 3-4 weeks. A lot of us are in the same boat. Sorry!

      • T_Mobilizer

        Don’t get people all wound up when you don’t have any real information. T-Mobile just sent me a text saying all phones are being shipped overnight so first batch customers ARE getting there phones tomorrow even if they have not yet received their tracking number!

      • ycc777

        I just talked to the rep and he said only some lucky members are able to get it on Friday. Since priority are given to Jump members, there is a slim chance to get on that list for new customers. He also said that those popular phone’s wait time might be two month (November), and the only one that’s not on backorder is the iphone 6 Gold 16G which can still be sent out now if preordered.

  • Agent Zero

    Pre-ordered last Friday, went on back order last Saturday with no ship date, Got a text and email last night saying I will receive my Phone tomorrow, and tracking later today.

  • Shannon

    I got a text last night saying my phone would be delivered between 9/22 and 9/30 and a tracking number would follow when it ships. My order status switched to Pre-Order. Did anyone else get this message?

    • Taylor Kerwin

      Yup. I did. I ordered The Plus 64GB in Gold on the 12th at 12:55 PM.

    • Kristen

      I did also. Ordered the 6+ 64gb gold. I’m pretty bummed about the wait. Having major knee surgery this morning and was hoping to have the new phone to play with while I’m stuck on my behind! Oh well, hopefully I’ll be able to make it to the door when UPS finally comes.

  • mieka

    Just got a text saying Iphones are being shipped today overnight and I went online to check status, it still says back ordered but now with today’s date

  • Meg Carnley

    Just talked to t-mobile rep. he said those people who pre ordered on Friday and got next day shipping will definitely have them tomorrow. They are shipping them out tonight!!
    Yay Will update if I get it tomorrow like he says!

    • Mambo-Jumbo

      Congrats

  • Mambo-Jumbo

    I’m out. My status on order says: “Backorder” since 9/18/2014 02:42:53 AM. :(
    Talked to CS just to see if I will get my device any day next week and been told NO, have to wait up to 8 weeks.
    It’s really unfair, since I pre-ordered mine on Friday

    • Agent Zero

      What did you order?

      • Mambo-Jumbo

        i6 64Gb Space Gray

    • Mambo-Jumbo

      Weird thing is that T-mobile have charged me already and now I hear that I will get my new device from 2 to 8 weeks.
      Doesn’t make sense.
      As per T-mobile, they won’t charge if device is not ready to be shipped yet.
      Totally confused :(

  • Vivek

    I got a message from T-mobile saying that – Order XXXX is being processed. You will receive a tracking # once it ships. Thank you for your iPhone per-order. We will send you estimated delivery timing in the next 1 to 2 days.
    I am a Jump customer and pre-ordered for iphone 6 plus 16 GB gold on Sep 12th. What does the above status mean ? Do i receive a phone by next week some time ?

  • JohnnyG

    Just received a text from Tmobile – We are shipping iPhone orders today using overnight delivery. Check http://www.mytmobile.com for tracking information. I’m on JUMP and ordered my phone Friday 12 @ 10:50pm with regular 5-7 day shipping. On mytomobile.com my status still says backordered. Not sure what it means.

    • ycc777

      I called CS and they said the shipping day counts starting from the pre-order day so you are one of the lucky ones getting the phone tomorrow, too. Thanks to your post, I also got payment adjustment to the unnecessary expedited shipping. Nice job T Mobile.

      • JohnnyG

        Well looks like I won’t be getting the Iphone tomorrow, I havnt received anything else from Tmobile. Checked online and my status still says backordered, so the Tmobile texts were for not. At this point don’t know when I will get the phone. I’ll post another update if I receive anything.

        • ycc777

          I didn’t get the text for tracking number either so I called this morning and the rep was able to locate my tracking number.

        • JohnnyG

          Update- So this morning called CS and they told me that they had no idea when I would receive my phone. Looked online and my status still said backordered with no charge to my credit card. Went to ups.com and put in my phone number as a reference and nothing. 10 minutes ago I got a text from ups giving me a tracking number. Sure enough my phone is scheduled to arrive on Tuesday the 23, checked my credit card and finally was charged for the phone. Went to mytmobile.com and my status still says backordered with no shipping information. For those of you who have a backordered status looks like mytmobile.com site is lagging on the shipping info, you still might get the phone soon. I bet if I had paid for next day shipping I would have got it today. no worries though. Hope this helped out some of you out there. Cheers.

        • JohnnyG

          So I finally got a text from Tmobile about my tracking info. I’ll be receiving my phone tomorrow.

    • Caitlyn Moreno

      Did you have to call to get the credit

  • ycc777

    I pre-ordered on Friday (about 2PM EST) using Jump after several hours of struggle and paid for next day delivery. I got a text on Wed night saying I will be getting my phone on Friday. Thursday morning, I got another text saying the phone will be shipped today and I will be able to find tracking number online.

  • mieka

    I’m so over tmobile. So when I tried to do my jump upgrade Friday it kept kicking me out. I called cs and told the guy and he was like he can take care of it for me. We processed the order and I signed the eip everything is fine. My boyfriend ordered the 6+ Monday and I noticed that his was showing an option to print the return label and showing his old device info online and mine wasn’t. So I called cs again and verified with some stupid ass lady that the order was placed thru jump and she kept saying yes then giving me info i didnt ask for like she was reading a script. So then I call tmobile to verify again and they tell me the order was not placed thru jump. Wtf!!!

  • Mambo-Jumbo

    Does anybody knows, if T-Mobile charges Debit card does it means they are shipping device very soon or what?
    I know for those, who has credit cards there was a card authorization charge (or something like that). Who paid with CC were you guys charged actual amount yet? If so, did you already receive a tracking #s?
    Those who paid with debit card, were you guys charged? If so, did you receive tracking #s as well?

    • JR

      I paid with a debit card and they put a hold for the amount of the phone on Tuesday. I just checked UPS.com by tracking with my phone number (10 digit w/o dashes) and looks like it is in transit for a delivery tomorrow!

  • Bob

    For those who are really interested/concerned, the Tracking Status should now be available via ups.com. If you go to ups.com and select “Track by Reference” and enter your (delivery address) phone number (not necessarily your T-Mobile mobile number) under Shipment Reference (just the numbers – no dashes), select the Destination Country and enter the Destination ZIP, you should see your Tracking Detail (coming from “T-MOBILE CDTS/BDTS/TMOC LOUKY LOUISVILLE, KY, US”). Your results may vary, but this was my experience.

    FYI – My order was for the 6 Plus 128Gb, pre-ordered (over the phone due to issues with online ordering) by 7:00am PT on 9/12 and with Standard (free) 2-4 business days shipping, but is coming via UPS Next Day Air Saver.

  • jacqu

    This is crazy pre-ordered Saturday card charged Wednesday but I want get my phone until another week I could have stood In line for this seriously. Got message yesterday saying that I would my phone tonight saying it would be overnight deliver but there saying I chose 5-7 business day so I’m totally confused

  • Agent Zero

    Mines out for delivery. My account was updated with tracking this morning. Will have it by 3!

  • Mambo-Jumbo

    Everybody, including myself waits for UPS Santa-Claus…. :)
    I hope everyone will get his device today

  • Meg Carnley

    Got it!! Yay!

  • xpressflow

    i havent got anything all i want is a date this shit has been terrible i could of purchased in store what a failure i might just cancel the order this shit is pissing me off never happened to me on att smfh

  • jacqu

    Still no phone

    • pvito

      yeah, you and me both :(

  • josh

    iphone ++ isn’t showing up online for jump redemption. regular iphone 6 shows up, but not iphone 6+

  • Frank

    Ah, now I understand why my pre-order was mysteriously canceled. They needed to bump me (new customer) to for their existing customers. Great! Nice to know you don’t need me as a customer T-Mobile. Verizon is laughing all the way to the bank.

    • pvito

      I’m a Jump! customer who pre ordered and still have no iphone. It seems to be completely random which makes it even more unpleasant…

  • Mike

    Free T-Mobile Msg: Great news! We expect your iPhone 6 Plus to be delivered between 9/22 and 9/30. We’ll send another txt with a tracking number once it ships. And that was the last message I recieved from tmobile

    • Paul Francis Zell III

      thats a lie

  • Paul

    I used the Jump program but I’m in the end of the que…T-mobile rep told me that Jump guys are getting it last so I don’t know whose telling the truth here….so far I haven’t even received a confirmation…`

  • BarQsRB1966

    Ordered my via Jump on the 12th and still waiting. iPhone 6 Plus 128

  • Coachman30555

    One thing about not being a jump customer. You feel second class knowing that you’ve been with t-mobile since they had contracts and now people who just joined get first class treatment because they pay $10 a month for jump. Next time you jump people catch a plane and pass all the leather seats on your way back to coach ask yourself is it worth it?

  • Eboogz

    Companies appreciate their prepaid (jump) customers because they make no money off the devices . A two year commitment is better for them since they only have to worry about the service and accessories they sell.