Some legacy plan customers being moved to Simple Choice

With the arrival of Simple Choice plans last year, T-Mobile’s mission was to have a selection of easy to understand plans separated by $10 tiers. With no overages, free streaming, international texts and data, and unlimited calls and texts on all plans, the only differences are the amounts of data offered at each tier. And it would seem T-Mo wants as many people as possible joining the Simple Choice ranks:

switchsimplechoice

The company is sending out post cards to certain customers on older, legacy plans informing them that they will be changing over to Simple Choice from October 14. This specific customer has been a subscriber on an old business 600 plan for 10 years, receiving 600 mins, 500 texts and 2GB for $59.99. Once switched, he’ll be paying a cent more, getting unlimited mins and texts and gaining an extra 1GB per month.

The post card itself includes a link to the “Get to know the benefits of Simple Choice” page on T-Mobile’s business pages.

T-Mobile explains the changes:

“Having so many older rate plans is confusing to our customers. Being the Un-carrier means making things simple. And we want you to be able to take advantage of all the benefits that come with the Simple Choice plan!”

Obviously, it’s also confusing for staff having customers on plans they’re not educated on during their employment. The page also deals with moving to a non-contract plan, monthly rate plans and other FAQs.

Let us know if you’ve received one of these post cards through the mail, or if T-Mo has texted you about the changes.

*Edited 10:40am EDT – Incorrectly stated the customer would be losing half their data allowance, which would only happen if they dropped to the $50 Simple Choice plan.

Tags: , ,

  • archerian

    The reason people still are on old plans is because it works for them. I have an older FT600 plan with data, it fits my needs perfectly and doesn’t cost as much as Simple Choice. Not sure how having so many rate plans confuses consumers if they don’t know about them or are not able to move to them. The consumers who have them know their plans pretty well.

    • Jane Seymour

      yes but those plans have to be serviced.

      • archerian

        I agree, but they are a lot less complicated now – myfavs is gone, all plans have UL minutes, texting is UL if there is a package else charges per text, no contracts, UL data or no data at all. It might be a bit of a reading curve for some staff, but not sure how consumers will get confused. I would hazard a guess that EIP rules and JUMP are more complicated to understand for consumers than legacy plan features.

        • Jane Seymour

          I do agree they should be more transparent on the real reason for the change. Sort of like when Google said external storage confuses people when they really just want to promote their cloud services; I never bought another nexus device after the Nexus One.

        • RLB63

          Unfortunately, Samsung is following suit. The S4 has very limited access to the SD card with kit Kat.

        • KijBeta

          It was BS, the people who bought Nexus phones were not the people confused about external storage (SD cards). Although my mom and dad, my grandparents, at least one of my aunts, several coworkers, and a few friends don’t understand how to use the SD card in their phones. But Google was right about external storage confusion. Unfortunately they used it as an excuse to screw it up.

        • tmo_rep

          Quit your job and work for tmobile customer service for at least a month, and you will be saying something totally different. You’d be surprised, trust me.

        • archerian

          Maybe so, however whatever frustrations arise in T-Mobile customer care, the primary reasons aren’t legacy plans.

        • tmo_rep

          My response to you has nothing to do with frustrations that arise. It’s a simple matter of customer confusion about their legacy plan vs. simple choice plans. For starters, a lot of customers on legacy plans don’t know what their plan details ie features, limits, options. They can find some of their answers at tmobile.com, but not everything is listed. Then you get the customers who question why their friend or family member gets xyz and they don’t. You only see one side of the scenario, and not the entire picture. Even as a cc rep we don’t see the full picture, but we as the front line employees deal with situations like this all the time. So back to your original question, the answer is yes, this move will help clear the confusion at the cost of some customers getting frustrated about the forced change.

        • tmo_rep

          My response to you has nothing to do with frustrations that arise. It’s a simple matter of customer confusion about their legacy plan vs. simple choice plans. For starters, a lot of customers on legacy plans don’t know what their plan details ie features, limits, options. They can find some of their answers logging into their account online but not everything is listed. Then you get the customers who question why their friend or family member gets xyz and they don’t. You only see one side of the scenario, and not the entire picture. Even as a cc rep we don’t see the full picture, but we as the front line employees deal with situations like this all the time. So back to your original question, the answer is yes, this move will help clear the confusion at the cost of some customers getting frustrated about the forced change.

        • kalel33

          Don’t get the full picture on Legacy plans? What, did they take away T-community? It’s not hard to find any of the details of a legacy plan. There’s even a section on legacy plans.

    • xmiro

      yes and the billing system is needlessly complicated because of plans like yours. I know someone on the team that worked on T-Mobile’s billing system and it was incredibly aggravating having to support hundreds of plans and options.

      T-Mobile pays for it in software support and customer support

      • archerian

        Yes, this is something that benefits T-Mobile while it’s being spun as “less confusion for consumers”

        • Mike

          I think to say the purpose of it is only to benefit T-Mobile is being a bit blind. The idea of it is to make it easier for front line reps, yes, but in addition to that, every new uncarrier move we offer that benefits current customers will affect these new plans. Old legacy plans do not support simple global, for example.

          It’s a mutual change at the end of the day.

        • czr

          and how is it a mutual change?

        • archerian

          That’s my point – legacy plan users don’t need the new Uncarrier features being added to Simple Choice, or they have done a cost vs benefit calculation and figured out it’s cheaper to stay on legacy plans and forgo the features. Not sure how its a mutual change when there is no “simple choice” given to the consumer. The new features in Simple Choice are not so great that its a no brainer and an incentive for everyone to move to those plans.

        • RLB63

          I figured it out I would pay $10 more a month with the simple choice than I pay now with less data unless they give me the $20 unlimited. Which still is $10 more than I pay now. 5 lines with 3 having $20 5gb data.

        • xmiro

          Good then. Hopefully they nuke the tzones as well. Enough of the free rides and pulling one over. T-Mobile is not a charity and someone has to pay for all the upgrades

        • archerian

          Let Simple Choice customers pay for it now, tzones customers paid for upgrades in 2009 when 2G moved to 3G. These are the customers who stuck with T-Mobile when everyone else was 3G, when the company was dragged through the mud during the ATT takeover times. Loyalty is valuable in this industry – its no charity when its around $20 avg cost to provide service per line.

        • xmiro

          they did? With their $5.99 internet they’re now using to attach smartphones that didn’t exist back then? Lol come on

          Plenty of us were around during and after AT&T. I don’t feel I’m entitled to anything, and especially don’t feel like carrying the T-zone abusers on my back so no sympathies from me

        • notyourbusiness

          Actually, I didn’t, regarding your T-Zones comment. I kept my $2.99 per month T-Zones until January 17, 2011, when I lost my Nokia 5310 XpressMusic phone. A customer service rep duped me into getting a data plan when I got a replacement phone because she claimed T-Zones wouldn’t work on it (which turned out to be B.S.), but nobody had ever made me pay for upgrades in 2009 like you mentioned.

      • RLB63

        Worked in banking with tons of different plans for account tours for the consumer. Sounds like T-Mobile has a terrible billing system.

        • xmiro

          he complained a lot but it was both complications infront and behind the scenes in the code, like… whoever built it really sucked. Not entirely surprising considering the old management’s cheapskate ways while Deutsche Telekom was pocketing the profits

  • t

    Just another way to make money. I have been with t- mobile for over 10 years. And they keep saying this is due the consumer, but seeing right through the last few moves. Can’t wait to switch to the Death Star. They don’t screw their customers as much add we think they do.

    • xmiro

      Byeeeeeeee Felicia!

    • Jay J. Blanco

      Oh yes they do. And don’t forget Overages.

    • no2apple

      Im with t-mobile for 14 years… But Aint goin anywhere and not coming here crying to go to ATT like some cry babies..

      • kalel33

        You’ve been a T-mobile customer for 12 years at most.

        • mikkej2k

          Or longer if he/she started in Europe.

        • Laststop311

          Been with t-mobile since summer of 03. I remember getting my first cell phone ever a silver moto razr. Stupid 18 year old me didnt even research companies. I just randomly picked t-mobile. Don’t know why I decided t-mobile. Been a loyal customer this whole 11 years. Been paying them religiously every single month for 11 years straight. I’ve never even had to call customer service about a bill problem EVER. My bills have been consistently lower than the rest of my family who were all on att. Just be proud you stuck with ur company through the bad times and enjoy the good times ahead. I hope t-mobile does something to recognize it’s most loyal users.

    • notyourbusiness

      Hahaha… DO tell! Enjoy your overages and higher prices. Yes, they WILL screw you over.

    • Laststop311

      you’re really funny. I’ve personally seen my mom charged for things a 60+ year old lady would never be accessing. Stuff for teenagers. She had no idea why the charges were there and att refused to remove them. She agreed to pay them and then promptly cancelled her service and switched to t-mobile, like i had been telling her to do. Her bill is 30 dollars less per month now and thats even with the 15/month phone payment. It will be 45 cheaper once thats paid off. But plz switch to att more bandwidth for us t-mobile users anyways, good riddance.

  • http://rosarynovice.stblogs.com/ Augustine

    The $60 plan includes 3GB if data. Then, it’s a better deal than what this customer has.

    • czr

      maybe if go to the link you’ll see that’s not what there offering

      • Laststop311

        yea they are offering to move him to the 50 dollar deal with 1GB of data. He could easily request he’d like the 60 dollar plan with 3gb since 60 was what he was paying before. Believe me t-mobile has no problem signing u up for a more expensive plan. How can this be interpreted as bad on t-mobiles hands. The guy is paying 60 a month for 2GB of data and 500 minutes and 600 texts. For the same 60 dollars he can get unlimited mins and texts and 3gb of data and free texting internationally. And he didn’t lose the ability to get subsidies for his future phones because t-mobile already did away with subsidies they aren’t offered to anyone period no matter what plan they are on. If they try to get a subsidy they are told they can go to simple choice plan and get a phone for a low amount down with the remainder to be paid off during the first 20 months. Similar to subsidy as in with both ways you only need a low amount down to get a flagship difference is instead of hiding the subsidy payment in your monthly bill like other companies do they clearly label it and take it away once ur paid up (unlike other companies that keep charging u the same monthly price even after 2 years and even if u keep the same phone after that 2 years.)

    • RLB63

      Only if they use the extra data. The cost is microscopic, but I personally almost never use more than 1.5gb.

  • sushimane

    Oh man I hope I get to keep my value plan. If they want me to switch to the simple choice plan let me get the old unlimited data for 70 dollars. Lol

    • Tech Twittle

      Unlike the last round of forced migrations, there appears to be no discounts off of current Simple Choice pricing.

      • sushimane

        I think I’m good because the value plan is a eip based plan I think their just trying to get everybody off the subsidiaries plans.

    • ChitChatCat

      You can switch to simple choice and keep your old $20 unlimited feature.

      • sushimane

        thanks i didnt know that.

  • boner

    value plans are staying as they were set up for eip. this is legacy plans being migrated. on the back end there are system improvements and streamlining.

  • Tech Twittle

    >*Edited 10:40am EDT – Incorrectly stated the customer
    >would be losing half their data allowance, which would
    >only happen if they dropped to the $50 Simple Choice plan.

    Follow the link in your own article, appears the customer is being migrated to the $50 1GB plan, having his data cut and his bill cut to $50. Not sure why his postcard says a $1 increase.

  • Guest

    I had AIO (Now Cricket) for a little while when I worked in Bristol, TN. This was an EDGE only area on T-Mobile and my smart phone was pretty much useless at work so after about a couple of months working up there I had to switch carriers. I was actually very happy with AIO, AT&T has a solid LTE network in my area and I was averaging 6-8 Mpbs on LTE and the rare times I was on HSPA+ I was still getting on average 3-5 Mpbs. This was quite useable for me especially coming from EDGE at work and sadly a good part of even going to work. The coverage I will admit was a little better on AT&T as well although not a huge difference but it was a little better and the data network was far superior to T-Mobile around here. The only thing I’d have to say negative about Cricket is the customer service is poor so expect to be more on you own and solve issues yourself with them.

    I’m back on T-Mobile now as I’m back in a 3G area but I have to admit T-Mobile is very frustrating at times, they only have 3G coverage in my area and it’s small with far too much EDGE and I’ve not seen any improvements. That being said T-Mobile’s actual coverage for me has been pretty good and the customer service is top notch and very friendly at that as well as helpful, plus I have a great rate plan that just can’t be beat. So I stay with T-Mobile but honestly if AT&T or Cricket could match my 5 line plan (3 voice, 2 data lines) I’d jump in a heartbeat. T-Mobile has come a long ways but it still needs some work and the ton of EDGE on their network is still a big issue that is hurting them. I’m still holding out for a superior data network in my area and it’s frustrating on how slow T-Mobile has been in my area in data upgrades or in this case the lack of them.

    • carcomptoy

      Never was is more apparent to me how behind T-Mobile is in 4G [LTE] until I had to drive from El Paso, TX, to Philly earlier this summer. I was prepared for that to be the case, so I had a Lumia 1020 on GoPhone in addition to my daily driver One M8. Really quite eye opening and frustrating when I would struggle to get or maintain 2G on the HTC when the Nokia was going strong on LTE.

      • Laststop311

        t-mo never had the low frequency spectrum to build out long distances in rural areas. See the way spectrum works is high frequencies give high capacity but short range and poor obstacle penetration. These types of frequencies work well for densely populated urban areas hence t-mobiles coverage in densely populated urban areas is usually satisfactory.

        Now low frequency doesn’t have as much capacity but it travels much farther without losing much strength and can penetrate obstacles much better. Meaning they can cover large areas with much fewer towers. This allows companies to expand and cover loosely populated rural areas economically without needing tons of towers. This is why att and verizon are able to offer the footprint they offer, they bought all the low frequency up. Once t-mobile gets nationwide 600mhz blocks of spectrum they will finally have the chance to offer the same footprint as att and verizon. Before having these frequencies t-mobile didn’t even have a chance.

        Once t-mobile wins a nice 20-40mhz block of nationwide 600mhz combined with their recent 700mhz purchase they can begin rural build out phase and upgrade their urban areas with some building penetration as well as make their lte wideband even wider.

        T-mobile is poised to become the solid undisputed number 3 carrier by millions of customers. And if they start showing true effort to do a full rural buildout to match att and verizon coverage those 2 companies are going to be scrambling to keep their position in the market. This is great for consumers from every company. T-mobile will end up getting att and verizon customers smaller bills because of the pressure they put on the companies. We all win. If anything people on verizon and att should be cheering t-mobile on. We all get cheaper bills with a more threatening third place carrier.

        • Ordeith

          By the same argument Android and iOS users should be cheering Windows Phone on.

        • Laststop311

          thats different, you want your OS to be dominant so all the best software gets made for it first. There are big benefits to being the defacto OS. With carriers all that can come from being a dominant cell provider is killing every 1 with huge bills due to no competition. mobile os’s are free and all the phone hardware manufacturers keep competiton with each other to keep phone prices in check

        • Ordeith

          No it’s not different. You don’t want one company to be dominant, or that company will abuse their position. Billing isn’t the only form of abuse a company will use.

        • Laststop311

          i have trust in google, it’s current model is making so much money for the company i don’t think they would want to risk ruining their reputation by abusing their position. Cell providers just the nature of the way they are set up if one takes over and u have no other option you are totally screwed

        • Ordeith

          LMFAO. You trust Google? Could one be any more naive? Doubtful.
          They are already abusing their position, you would have to be a completely myopic fb with special glass shaped blinders not to see it.

        • Laststop311

          well they are doing a great job for me. dont have a single issue with google i love em. so whatever bad things u think they r doin they arent affecting me

        • fiberm0ar

          And you think Microsoft is a saint with their BS Linux/Android patents (aka a mafia-style protection racket), a horribly documented Office XML format (which no other developer can properly implement) that was lobbied into a worldwide ISO standard, and constant legal threats toward the open source community?

        • fiberm0ar

          Don’t be such a melodramatic Windows Phone fanboy. Software is a totally different market that operates on a whole other model from cell phone carriers. Even if your comparison was valid, WP isn’t even on the same level as T-Mobile. T-Mo is the market disruptor readying for a price war, whereas WP is the catchup me-too OS from a convicted monopoly hardly anyone likes.

        • Ordeith

          Of course the comparison is valid. How do you think Microsoft got to monopoly status? You want a whole new monopolistic beast with Google now? Those who don’t remember the past are condemned to repeat it.

        • fiberm0ar

          Uh-huh, sure, whatever you say. Take your irrelevant rants about Microsoft’s failure in the smartphone market somewhere else, please.

  • UncleFan

    I love how nobody mentions that this guy lost his subsidy… now he’s got to pay an extra $20/month for a decent phone.

    • Mike

      You lost your subsidy march of last year. Everyone did, minus businesses.

      • RLB63

        Actually it was really Nov 1st. In T-Mobile does it was sooner, but you could still get them at other sites. I got 2 S4s Oct 30, 2013 subsidised at Sam’s Club.

    • Manny

      I don’t see the problem with that… if wanted a decent phone, he’d have to shell out the 400-600 bucks for a phone anyway? Either way he is paying for the same amount?

      • UncleFan

        Well NOW he does, but in the old days his plan included a heavily discounted or even free phone. Remember when Motorola RAZRs cost as much as an iPhone?

    • Krali

      He didn’t. Everyone getting “free phones” were actually ending up paying MORE for those phones in the end. The numbers have been done so many times. “Subsidized” phones are a TERRIBLE deal for the consumer. That’s why dick bag carriers did them. You’re better off just SAVING YOUR FUCKING MONEY up to buy a damn phone yourself. Then save up for your new phone, and when you want a new phone, sell your old one. You’ll save more money in the end.

    • Fabian Cortez

      Actually, if he’s truly on an old plan, he has continued to pay for the phone that was subsidized when he initially signed up for the plan 10 years ago. That’s a long time to continue to pay for an outdated device.

      • UncleFan

        No, he could have kept upgrading for years on an old plan. I kept upgrading on an old plan right up until “Uncarrier” when they killed upgrades.

        • Fabian Cortez

          It could go either way.

    • miki

      Even if he stayed on his current plan, he still couldn’t get a subsidy anymore. Tmobile won’t offer subsidized phones, even on grandfathered plans. Period.

  • Mike Palomba

    Does anyone know how I can tell if my area will have 700mhz spectrum?

    • http://rosarynovice.stblogs.com/ Augustine

      Yes.

      • Mike Palomba

        How?

        • http://rosarynovice.stblogs.com/ Augustine

          All areas of the earth have the 700 MHz spectrum. Now, if you mean LTE in that spectrum, then someone knows that too, since he’s probably clairvoyant to know where your neck of the woods is.

        • trife

          LMAO

        • Mike Palomba

          Isn’t there like a map or something that shows Tmobiles 700mhz towers and what areas they cover?

        • http://rosarynovice.stblogs.com/ Augustine

          Not exactly. But there’s a site that puts spectrum licenses on the map: specmap{dot}sequence-omega{dot}net

        • Mike Palomba

          Wow thanks. My whole state is covered by the 700 MHz spectrum so I’m happy lol

        • jacky

          Check your data setting band 41 is wideband network not sure about 700 mhz.

    • Medion
  • jacky

    by the way in case you didnt know guys on sprint if you roam more then your roaming allowance they charge you overages on roaming, they used to kick you out of your contract for roaming too much now they just charge you overages.

    • kalel33

      Do you have a link for that? I did a news search and a search through the Sprint Community forums and don’t see anything that corroborates what you are suggesting.

      • jacky

        I was told by some families before they switched to t mobile. 2 families got hit by overages roaming on at and t or verizon network if your on sprint network.

      • jacky

        They checked their bill and found the overages if yoUr on sprint yoU need to be weary now sprint didnt charge you roaming overages before.

        • kalel33

          I’m just saying that what you stated is nowhere to be found on the internet, which there would be articles and forum posts going off about it but not a peep.

  • Funny

    The newer version of my monthly service is $15 lower than the old version of the same plan, yet they continue to take that extra $15 from me (and many many others) every month. Don’t get me wrong, TMO pricing is by far cheaper than everyone else, but they are still stealing massive amounts of cash from long time customers. If I were the one paying the bill, I would’ve choked someone there long ago.

  • bumrocky

    I think they’re cleaning out the billing system for a migration. Remember this article?
    http://www.ericsson.com/news/1789370

    They’re cleaning house!

  • Kanchou

    I also got a post card. Looks the same, except the url is t-mobile.com/planupgrade
    However, the link doesn’t work.

    Currently have Value plan 500 minutes, no text, unlimited data for about $64/month after tax.

    ETA: If I am being limited to 1 GB high speed LTE per month, I think I will switch to the $30/month 100 min, 5GB pre-paid plan or other MVNO plans.

  • mingkee

    Does anybody remember the good old days with Basic Plus plan with T-Mobile internet?
    300 minutes plus tethering with NO text for $50 but no phone subsidy.

    • Krali

      That sounds awful.

  • KijBeta

    I know some people are going to get screwed over by this push. They obviously didn’t see the value in switching before. I don’t understand why they are not offering specials to these long time customers. Like $5 off each line for 1 year. Or something that shows they want to retain these customers.

    • Krali

      They didn’t switch because they couldn’t. If you’re on an older plan, you’re on a contract. You can’t switch from their contract plans to simple choice until your contract expires. You’re telling me the guy above who’s get a hell of a lot more for the same price doesn’t see a value in it?

      • KijBeta

        This would be the third time T-Mobile has tried to get customers to switch to the new plans. I am sure many people had to wait for contracts but I know of a few that didn’t.
        There will be people who will not get value from any additional services, because they don’t use it, but will have to pay more. I don’t know about the guy. I was making a generic statement about rewarding long term customers as a possible incentives for those who will be getting a worse deal.

      • Jennings Tutton

        You can switch from contract plans to simple choice as long as your phone subsidy is paid off (usually at 18 months). Contract end-date has no bearing on switching.

    • Moby

      Who said anyone is getting screwed. It appears they are only switching those who can get a better plan for the same amount of money they are paying. Why shouldn’t those people be switched?

  • psoohoo

    I have no issues if they move me over if they would offer a comparable plan.
    I currently have 600 minutes with free N+W with 400 msgs and unlimited data for $65 (the original Android Plan – sucks that i never paid the extra 5 for unlimited msgs)

    I don’t need unlimited voice although unlimited message is nice to have but probably don’t need. The only thing i care about is the unlimited data. Not that i have ever exceeded 3Gb in any months on service, its just a safety net that i like having in case i needed it. I came close streaming the World Cup matches.

    However they currently do not offer me anything comparable to what i need on the standard simple choice plans.

    Hopefully they are smart and offer some retention plans to some of us.

    • Moby

      You already have unlimited calling and unlimited messages! T-Mobile eliminated overages in May. T-Mobile gave this to all grandfathered plans. If you log in to your account you should see where it says unlimited messages. As for minutes, it will still show 600 but if you go past 600 the counter will just stop and you will receive no overages because those have been eliminated.

      Just google tmonews No overages and you’ll see the initial article.

      • psoohoo

        Thanks, i just check.
        I guess im paying $65 for “unlimited” everything.

        • Powsniffer0110

          Lucky!!

        • Powsniffer0110

          How old are you? How can you survive on 400sms ? Unless you have a GV number

  • Nate 2222

    I got the same offer last November.. I went from $60 to $45, and they increased my 4G data from 2.5 to 3GB!! talk and text sstayed unlimited.. No contract, just like before. Best deal and better customer service than the prepaids. $45 after taxes total $51 a month!!

    GO TMO!!!

    • Stefan Naumowicz

      How are you getting 3gb for $45? That plan is $60 on simple choice

      • Nate 2222

        I was on a grandfathered plan “Even More +” or EM+ no contract, unlimited talk, text and data (2.5GB 4G) for $60 and last October got a letter like many others did, which stated that my plan would be automatically migrated to a “Select Value” plan the following month, everything stayed the SAME but at only $45 per month(!), also no contract. Last time I checked my plan, now it says “Select Choice” and besides unlimited everything, includes international texting/web plus 3GB 4G, also for $45 before taxes. I guess that is the new consolidated plan for grandfathered plans..

  • Ty Christensen

    So we have 2 lines and we share 1000 min with unlim text and truly unlim data for $120 before 15% corp vol discount and before taxes so to have truly unlim data on the new plans it’s gonna be $140…this sucks.

    • Powsniffer0110

      Its gonna be $80+$80 won’t it? $160 for unlimited min and data.

      • Ty Christensen

        It’s $50 + $30 for two lines on a family plan and + $30 for each line of unlimited data so $80 + $30 + $30 = $140 :). My wife lately has been using 10-15GB a month of data since my daughter watches Netflix whenever they go somewhere but for me unlimited isn’t really necessary, I average 3-5GB a month so I could get the lower plan and be OK,

  • Ordeith

    I still have a family member on a plan with 5 Faves. :) I wanted to move over on my own terms but T-Mobile wanted to charge $150 for the privilege. Now they are going to come crawling back to do it on their terms instead? Why didn’t they just say yes when asked the first time?

    • Jennings Tutton

      You most likely had whats called a “migration fee.” It means you had/have a subsidized phone from a contract rate plan. Switching to simple choice most likely was cheaper/had better features than your plan.
      Usually your subsidized phone is paid off at 18 months within the contract. Switching before 18 months would trigger a migration fee to ensure you’ve paid off the subsidy on the phone. It makes business sense, otherwise Tmo would be losing money on the handset on both ends.

      • Ordeith

        Oddly enough the plan cost was about the same. One had a subsidy included in the price, the new one didn’t. The difference was minimal.
        I think I did mention at the time that if I were an ATT customer T-Mobile would cover these kinds of fees to get me on their plans, but as such a long time T-Mobile customer it seems I couldn’t expect to be treated as well.

        • Jennings Tutton

          The new simple choice plan has better features. More talk/text and maybe data. However, Tmo has been offering tenured customers the ability to switch over to SC plans for at least a year. Initially they were crediting migration fees when you upgraded for a couple months, then they switched to trading in any phone with an upgrade would eliminate the fees.

        • Ordeith

          But would require purchase of a new phone, which could be more than the fees in the first place.
          The sad fact is T-Mobile was more than willing to pay for the fees of ATT and Verizon customers while sticking it to their existing customers.
          Message received, T-Mobile.

        • Jennings Tutton

          I’m not sure how they’re “sticking it” to existing customers, however, T-mobile offers an unlimited plan for an industry low price at no contract. For the same features/phones, you would be paying considerably more with any other major carrier. Even with a phone that is split into payments. No carrier is going to bend over backwards for squeaky wheels, nor should they if what they are offering is a fair voluntary deal.

        • Ordeith

          It’s always odd when a company works harder to attract new customers than they work at keeping the existing ones.

        • Ty Christensen

          Yeah man, it’s ridiculous, my parents switched from their 10 year old Classic plan last November to the new plans and they have 5 lines, they waived all fees for them ($550 to be exact) to make the move and a few weeks later I called to make the change and they wanted to charge me $300 to migrate, they told me they’ve changed the way they do things so I talked to customer loyalty several times and under no circumstance did they waive it. Now I want to switch over to my parents plan because you can have 10 lines now on a family plan and they want to charge me a $100 migration fee or they’ll waive it if I upgrade the phone on one of my lines, wow.

  • Bill Berry

    There’s no doubt that smart phones have gotten more expensive, QMS phones have dropped in price somewhat but there’s no doubt that plan have flip-flopped from the days when what we were paying for were minutes and outrageous prices for SMS when you think how little data it used and dirt cheap data. We remember T-Zones at $2.99! I know those who live within city limits are most certainly spoiled with speeds faster than most home internet connections and God bless all of you who take full advantage of it, but there are those of us who would give the world for that speed, personally, I want more towers, more coverage. I also want less exclusive phones on carriers we’d kill to have, that would be nice. Asking too much?

  • VZWLover

    You want better everything, quit complaining and join Verizon then. Big Red is much better at everyting you like to complain about, as a former T-Mo. and Sprint customer I know what crap is…yes you pay more at VZW, but you get what you pay for…

    • Paul

      Only they have capped data.

      • Ty Christensen

        Too much $$ on Verizon and too little data + if you go over you pay $10 per gig…no thanks!

        • http://www.myfreeipadstory.com JG

          $15 per gig now.

    • fiberm0ar

      On the grandfathered legacy plans, maybe. But the current More Everything (from your wallet) plans are tantamount to highway robbery.

  • dmunch

    Not some. All. I cant believe I didn’t see it before. This is the carrier M.O. If you cant do it through the front door, go the back door.

    If you cant raise rates with out pissing people off, making then leave, and/or getting bad press, what do you do? CAP THE DATA PLANS!!!

    If you cant get people off of the discount program by cancelling them, then you change the t&c with the provider. I got the post card and immediately went to my association (Texas Bar Association), only to find that their website already has the new rules ($25 card, blah, blah, blah). Sneaky, but not really.

    Thank You T-Mobile, you lost 3 uncarrier points on the board today. My bill is going up $22.50 a month because of this. Cant leave just yet, still have unlimited data. Touch that and see what happens!!! Grr.

    • lani

      Not to get you in a tizzy, but your roaming data allotment will be slashed to barely nothing, after your old plan is quietly updated.

    • miki

      You should calm down. It sounds like you had the original corporate discount for Texas Bar Association? That means you’re grandfathered in, and you should still get your discount (once you reverify).

      It’s only new accounts that get stuck with the $25 rewards card program. Older accounts have the discount grandfathered in (but you have to verify/validate annually).

  • Paddy_Tanninger_Caddy_Manager

    The new simple choice plans are still not cheaper for my value family plan. I purchased this plan in 2012 right before the simple choice plans. The main part where the old value plan is cheaper is if you have lines in your plan that doesn’t need data and or text. The old value plans allowed you to add those a-la-carte. The new simple choice plans lump these together and increased pricing.

    Btw, the unlimited voice has carried over to value plan customers as well.

  • jmscar82

    I have the Valu Plan from a few years back. 500 Anytime minutes, unlimited texts, and unlimited lte data with no tiering. Paying $60 a month. Hoping it sticks.