New JD Powers Report Says Samsung Tops On T-Mobile For Consumer Satisfaction

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Finally, a JD Power poll for T-Mobile that doesn’t show the carrier in last place! All sarcasm aside, the new second volume of the US Wireless Smartphone Satisfaction Study results are in and Samsung takes the top honors on T-Mobile’s network. Overall satisfaction for smartphone devices on T-Mobile ranks them third behind AT&T and Sprint customers, but before Verizon.

The poll finds that T-Mobile customers are more likely to select their smartphone choice based on price, where Sprint customers are more likely to buy because of phone features. Among iPhone owners, satisfaction is highest on Verizon with Samsung tops on Sprint. The BlackBerry Z10, Lumia 920, Galaxy note II and iPhone 5 are the most consistent performers across the nations four largest networks.

“It’s very interesting to see that satisfaction performance differs by smartphone brand across Tier 1 carriers,” said Kirk Parsons, senior director of telecommunications services at J.D. Power. “This indicates that carrier services and how these carriers position specific features and services on their devices influence the experience customers have with their smartphone device.”

The 2013 Volume 2 US Wireless Smartphone Satisfaction Study is based on 16,421 smartphone customers conducted between February and August 2013. The study measures consumer satisfaction in four critical categories: performance (33%); physical design (23%); features (22%); and ease of operation (22%).

Ultimately it’s hard to know whether Samsung would would have topped Apple on T-Mobile as the company was omitted from the survey. The obvious reason for that is that? The iPhone only became available on T-Mobile in April leading to the possibility that a limited timeframe for the iPhone 5 release could have skewed the results. Even without the iPhone, it’s easy to understand why Samsung tops T-Mobile, but it’s interesting to see LG top HTC. Nokia and BlackBerry take the fourth and fifth spots, an unsurprising set of results for the 3rd and fourth largest ecosystems.

The full set of carrier results is available at the JD Power link below.

JD Power

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  • Richard Yarrell

    Plain and simple nothing beats Samsung or the Galaxy Note products as well as Tmobile

    • Eric

      All companies are equal in a certain way (balancing the pros and cons.)

    • squiddy20

      Plain and simple, that is your opinion. I’m know I could find millions of people who think otherwise.

      • TBN27

        Agreed. Until TouchWiz stops hogging up half of the hard drive on any of the high end Galaxy phones, I wouldn’t give it a shot.

      • Oliver Jackson

        Who cares what you think.Samsung and TMobile running this along with Sony

        • squiddy20

          “What I think” is fact. It’s a fact that it is his opinion that he thinks Samsung/T-Mobile is the ultimate “best”, for the reason I stated above. Learn the difference between fact and opinion.
          Also, if T-Mobile/Sony really were “running it”, why do they have so little market share or so little coverage compared to even Sprint?
          Finally, to flip the question back on you, who cares what you think, since besides Samsung, your statement does not hold true?

        • Richard Yarrell

          What you are saying is nothing more than your useless opinion as usual which isn’t even needed here on tmonews. You are a Sprint customer trolling in places you do not belong and the funniest part is you have a piece of shit Galaxy Nexus on Sprint. It’s the same old tired crap with you year in and year out phones launch and you aren’t able to buy anything. Instead of trolling you should start buying become viable for a change. You are one of the biggest loser ever known on the internet.

      • Richard Yarrell

        I doubt you would find million of people to do anything. You should ask them for a loan you might be able to purchase something worth wild in doing so for a change. Squiddy20 is a Sprint user on his mother account last time he bought anything new was 2011. He’s the basic sad conclusion

        • Richard Yarrell

          What you are saying is nothing more than your useless opinion as usual which isn’t even needed here on tmonews. You are a Sprint customer trolling in places you do not belong and the funniest part is you have a piece of shit Galaxy Nexus on Sprint. It’s the same old tired crap with you year in and year out phones launch and you aren’t able to buy anything. Instead of trolling you should start buying become viable for a change. You are one of the biggest loser ever known on the internet.

        • squiddy20

          ” You are a Sprint customer trolling in places you do not belong” Funny that you bring that up, because I’ve seen you commenting on Verizon-centric articles, a carrier you haven’t been with for over a year, all the time. Stupid hypocrite. Look in a mirror while making these ridiculous “insults”.

        • squiddy20

          1. If I have a Galaxy Nexus on Sprint, which didn’t get the phone till about April of 2012, there’s no way the last time I bought anything new was 2011. Good job on on failing so hard at basic math/facts.
          2. For God sakes, the phrase is “worth while”. Get it right or shut up.

    • calichik

      Richard that is your opinion i wouldnt get a galaxy note at all i like big things yes i do LOL but not phones .. I HAD galaxy note 2 i was embarrased to use it out in the street people looked at me weird returned it got an lg g2 which btw i havent had one problem with and its actually faster no lag at all.

      • the2000guy

        The note 2 is simply huge and indeed looked at you weird with that stuff in your ear. Better to put it in your pocket and use the headset. LOL

      • http://profiles.google.com/gallimichael Michael G. Galli

        Wait. So you had a Note II and then got the NEW LG G2? Or the old G2x?

        • calichik

          new g2 one with buttons on back to make it clear.

  • john

    I would guess that LG beat HTC because of the Nexus 4 being such a good price (at least directly go from Google).

    • mingkee

      I think if G Pro released on T-Mobile, it’d be a big seller.

      • http://profiles.google.com/gallimichael Michael G. Galli

        Mayyyyybe if priced right. But its old & its camera sucks.

    • Ray Scott

      I think lg beat out HTC on the heals of the L9…….. Don’t laugh to hard, the article did point out that T mobile customers select their phones based off of price, not features. Windows Phone will score higher next year because of the Lumina 521.

  • Alex Zapata

    I’m still not gonna give up my Lumia 925.

    • the2000guy

      Great Phone too.

  • KlausWillSeeYouNow

    Soon, JD will show T-Mobile as #1 Carrier in Overall Satisfaction and Customer Support.
    So will ACSI. ;-)

  • King Jay

    The three companies releases more phones than tmobile.

  • jesse

    I would be happier with Tmob if they had a better selection of Windows Phones.

    • the2000guy

      Well, talk to HTC, Samsung and others to provide better products with windows. I haven’t test a windows phone since HD2. I expect a good ecosystem using a PC with windows 8 and windows phone 8 just like Apple do with their Mac Lineup and their idevices.

  • KingCobra

    Well at least they’re not last for a change. Apple will probably top Samsung on the next go around like they did on the other carriers.

  • mingkee

    I don’t see Sony over there. Hmmm….

    • the2000guy

      Isn’t the Z arrived this year to T-mobile? On march, april or may of this year. So it hasn’t been a full year with sony products. Wait until the Z1 or other products arrive :-D

    • TMOLOYAL

      Because Sony suck. I fell for the hype I bought the Experia for my wife and it is the worst phone ever. The phone is about the same size as my Note 2, but the screen is WAY smaller. The buttons are in awkward locations, the OS sucks. Huge regret buying that phone and not buying her a Samsung.

  • ccnet005

    Interesting, I just saw a J.D. Power study on engadget that shows Verizon as the

    best carrier for Iphone users.

    http://www.engadget.com/2013/10/18/jd-power-smartphone-survey/

    • DetroitTechnoFan

      The article said that

      • the2000guy

        What do you think? Is it true? Or is just pushing Apple’s Iphone on Verizon? Or is it just to give promotion to Verizon’s expensive plans?

        • DetroitTechnoFan

          Coincidence, mainly. Either that or else it’s just a matter of expensive is as expensive does. iphones are expensive, so they must be good… Verizon is expensive, so that must also be good. At least that’s the way they’re thinking.

        • the2000guy

          Agreed, if you sell your products so expensive, at least make sure that they are high quality for the consumers. However, it seems that at the same time they try to make older models old history and irrelevant for the consumers,

        • DetroitTechnoFan

          Even earlier on this year, a friend of mine got a first generation Galaxy S1 and it’s still a great phone. I see almost nobody with even the iphone 3GS, but part of that is because until the 4 came out, you were limited to AT&T.

  • the2000guy

    Obviously that Samsung will be the best choice and consumer satisfaction on Tmobile. Last Year Galaxy S3 was the best phone of the year and Note 2 right there after it, and this year the S4 is right there on top and just arrived the Note 3, although I prefer the HTC ONE over the S4 this year. I will like to see how the Iphone lineup will affect the customer satisfaction on samsung next year on Tmobile ;-)

    • Makoute

      Every time I pick up a crapsung phone and try to use one, I get mad. How can anyone do this to a device. it’s so frustrating, Touchwiz is an abomination on the S4, ridiculous.

      • the2000guy

        I do hate touch wiz, it causes the S3 to lag. You have to be very patient to work on that. Is Sense of HTC doing that same lag behavior? I haven’t play much with one of them. And I said that the S3 was the best overall in Tmobile is because there was no other phone that people could consider to buy except of the Note 2. HTC One S was giving headache to most users, and there was no official Iphone to work in HDSPA without refarming. The S4 GE should be running smoothly with pure vanilla Android

        • http://profiles.google.com/gallimichael Michael G. Galli

          Man, that One S SUCKED. I *hated* that thing.

        • the2000guy

          I heard from a lot of people who had it. They had horrible experience with it. However, I haven’t heard any complaints about the One X

        • KingCobra

          I liked the One S at first but it had some major battery issues. The thing would die overnight unless I plugged it in even when it had a charge of 70% when I went to sleep.

          Then it was annoying how when multitasking it always had to reload every single page. Might have been a RAM issue. I ended up selling it after about 3 months of use.

          HTC did much better with the One.

    • Steve

      Incoming HTC one fanbois