T-Mobile’s Website, Retail Store Systems Go Down For Better Part Of Day


Unfortunately this issue went on for hours before I was able to report it this evening as there were numerous reports of a major T-Mobile system issue today that led to crashed computers inside company-owned retail stores. Along with the troubles affecting T-Mobile’s retail store computers, customers attempting to place orders on T-Mobile.com were unable to do so. As it stands now, it seems that most systems have come back up late into the evening allowing T-Mobile’s retail reps to continue business as usual sales processing.

Given the time of today that I’m finally getting back in front of a computer, unfortunately I can’t ping T-Mobile’s PR to get any sort of official company statement.

Hopefully this won’t be a repeat issue tomorrow and things can get back to normal, especially with the HTC One set to go on sale inside stores next week. We need everything to flow smoothly so even the limited selection of retail stores with inventory can get these devices in the hands of customers who have waited oh-so-patiently for them.

Did you have trouble ordering from T-Mobile.com today?


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  • Elvis

    4th place in EVERYTHING! Even store POS systems!

  • 21stNow

    Are there still problems with the system? I tried to login to MyT-Mobile and pay my bill, but the system is unavailable.

    • thepanttherlady

      I was able to log in several times today including the bill pay section.

      • 21stNow

        I get this message still: “My T-Mobile is currently unavailable while we work to improve the site
        for you. Please try again later or call toll-free at 1-877-453-1304.”

        I guess I’ll try again tomorrow.

        • thepanttherlady

          Just tried via cell and got the same message as you.

  • Bknight

    its down now as well…… Cant get into My T for anything Im not even sure they still have stock on HTC One.