(Updated) T-Mobile Offering The HTC Wildfire S To Customers Canceling Over iPhone 4S?

Update: Now, anyone who has ever called retentions knows that the offers will vary based on the caller, tenure, upgrade eligibility etc. Still, this offer seems released specifically in response to the iPhone 4S which makes it worth noting. There are other offers we’ve been hearing in the last few hours that far and away offer a compelling reason to stick with T-Mobile. The HTC Wildfire S has been added to the list of devices that are available for retention offers in order to stem the iPhone cancellation flow. 

The iPhone 4S has already proven to be a runaway success and given that, T-Mobile is concerned about customers canceling and heading elsewhere as they remain the last national carrier not to have an iPhone. No matter your operating system preference, there is little hope the HTC Wildfire S (even as a starting offer) is going to entice iPhone 4S customers to stay on T-Mobile.

This offer does however, make complete sense given the highlighted portion of this image that specifically refers to the 3GS. The 3GS and the Wildfire S are very much in a comparable position and this deal would work quite well. However, the bulk of this image text leads us to believe that the Wildfire S is being offered a a starting point for customers looking to leave for the iPhone 4S and working their way up from there.

T-Mobile needs to do more, way more to stem the tide of customers who wish to leave as they see Magenta being the last national carrier without the iPhone. With the recent additions of the Galaxy S II and Amaze 4G T-Mobile has beefed up their Android line-up considerably and has therefore put the focus on showcasing the strength of their Android line-up. Given those additions, this would be the right opportunity to do exactly that, offer customers wishing to leave for the iPhone 4S a truly competitive reason to stay.

 

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  • OhBoy

    Yeah lol i seen that.. Pretty weak attempt. Here is something thats not even close to what you want, so lets get this 2yr contract going shall we.

  • OhBoy

    Yeah lol i seen that.. Pretty weak attempt. Here is something thats not even close to what you want, so lets get this 2yr contract going shall we.

  • Maybe they can start selling the iPhone.

    • Anonymous

      Maybe they can’ convince Apple to support T-Mobile’s 1700MHz frequency.

  • Maybe they can start selling the iPhone.

  • Myblcktee

    Hey T-Mobile,

    How about getting us a freaking iPhone and stop bull sh*tting around.

    • Anonymous

      You could always just buy an unlocked one directly from Apple.

      The 8GB iPhone 3GS is $375.
      The 8GB iPhone 4 is $549.

      T-Mobile even stocks micro SIMs now so you don’t have to bother with trimming the full size SIMs.

    • Anonymous

      Apple would have to manufacture a separate iPhone with a different radio/frequency chip in order to operate on T-Mobile’s network. It was not possible to accommodate an additional frequency band with a separate antenna along with the current functionality for AT&T’s GSM and Verizon’s/Sprint’s CDMA networks. For Apple to keep a single SKU or device to manufacture, it was either T-Mobile OR Verizon+Sprint radios and antennas, not both. Apple chose Verizon+Sprint due to simplicity of manufacture and overall market share, and also avoided future compatibility issues resulting from the AT&T/T-Mobile acquisition.

    • Anonymous

      Apple would have to manufacture a separate iPhone with a different radio/frequency chip in order to operate on T-Mobile’s network. It was not possible to accommodate an additional frequency band with a separate antenna along with the current functionality for AT&T’s GSM and Verizon’s/Sprint’s CDMA networks. For Apple to keep a single SKU or device to manufacture, it was either T-Mobile OR Verizon+Sprint radios and antennas, not both. Apple chose Verizon+Sprint due to simplicity of manufacture and overall market share, and also avoided future compatibility issues resulting from the AT&T/T-Mobile acquisition.

  • jon

    Awww David. You were on such a roll…you went almost a whole week without an iphone fanboy story. When will this iphone envy end? Let it go bro…t-mobile isn’t carrying it. Get over it.

    • Did you even read the article? This has NOTHING to do with iPhone envy…it’s a ridiculously disappointing offer by a company who is now the only national carrier without the worlds most popular phone.

    • Did you even read the article? This has NOTHING to do with iPhone envy…it’s a ridiculously disappointing offer by a company who is now the only national carrier without the worlds most popular phone.

      • Anonymous

        I despise the iPhone, but David is dead-on right. 

        • Anonymous

          That offer is an insult.

        • Anonymous

          Was about to say that. 

        • Aleale

          People using the word “hate” and “despise” on a phone is ridiculous…for example “i despise the iPhone…..or i despise android” makes no sense. What did the 4 inch screen phone do to you?lol

        • Anonymous

          the “3.5” inch screen phone hasn’t done anything to me. I hate the idea that it’s the “best” phone. Maybe I don’t hate the iPhone directly, I hate the people who will buy it for the sole fact that the name of it is “iPhone”. Yes, for some people it will be the best choice, and that’s great, but I’m talking about those people who won’t even look at Android/Windows just because “it’s not an iPhone”

        • Aleale

          my bad on the 4 inch part..i was too lazy to to put 3.5 but i thought youd know what i meant. ive had android since the g1 (current g2 owner) so im not one of those iphone fanboys (which these days android fanboys are more annoying than the iphone fanboys)…i guess people wont look at android/ wm because of the slew of devices they have, so it makes it more complicated to pick an android/wm (which is weird since youd think itd be easier right?) What iphone has going for them is their simplicity and easy to detect that its an iphone. They are popular because of the amazing hardware/software they offer, they deserve a lot of credit.

        • n900mixalot

          It’s not really the phone, its the hoardes of iZombies who: (1) braaains, (2) make the few sane people who actually use and enjoy iPhones look like their foamy, clueless brethren, when they are really just doing what they enjoy.

      • jon

        Yes, I read the article. And yes, they don’t carry the iphone. Take it or leave it. That is my point. Who cares if they offer a cliq2 or the gs2. T-Mobile has an outstanding device lineup and some kick @ss plans to go with it. You wrote this article because you just couldn’t pass up the opportunity to drag tmob through the mud because they don’t carry your beloved iphone…just my opinion.

        • Ok well good luck proving that your opinion and my apparent undying love for all things iPhone are the cause for this article.

        • jon

          All the proof is right in your own screen shot….this internal communication is a way to let reps know what tools they have at their disposal. The memo clearly states “as an ADDITIONAL free handset offer….” translation “hey tmob rep, we are adding another free handset to the list”
          By no means is the wildfire the ONLY or The best offer that can be made in a retention attempt. This internal communication is only trying to convey to the reps they have another ‘tool’ at their disposal to try to retain customers. Many of the posters here only read your slanted story and think the wildfire is it and tmob is pouring salt in the wound. That isn’t the case and you know it. Retention varies greatly based on tenure, the rep you get, and if you happen to escalate to a salaried manager….this is only mentioned in your “article” at the very end and it is done so as an afterthought…

        • Mastrorj

          they made me NO offer so screw them lol

        • Jon, clearly the writing doesn’t make you happy. I’ve moved up the portion about this being one retention offer. The writing itself does give some credence to the notion that T-Mobile is hoping to counter iPhone cancel requests with a sub-par Android phone.

        • Mastrorj

          David, ive never really had a problem with any of ur articles. ITs not ur fault that this guy reads at a 4th grade reading level and cant figure out what your point is. In fact ur last post u summed up the entire article. “T-Mobile is hoping to counter iPhone cancel requests with a sub-par Android phone.” i see it, other people get it, this guys just a tool bro

        • jon

          If you’re going to suggest I read at a 4th grade level, I’d make sure to use proper spelling and punctuation if I were you. Icomprehend perfectly what David wrote versus what the screen shot clearly states. The wildfire is JUST ANOTHER tool (one of many) that a rep can use to retain a customer. At NO point does it state they are combatting the the iphone4s or even the iphone 4 directly with the wildfire. The only sentence in the whole screenshot that even mentions an iphone and the wildfire is at the bottom where they plan to combat the iphone3Gs with the wildfire….which I find entirely appropriate. The iphone 3gs is what 3 years old now? You guys really need to learn to read and also consider the audience that this memo was intended for! You sir, are the one that can’t read or understand at more than a 4th grade level.

        • Mastrorj

          chill out with the grammar police, did u get ur community college professor to proof read my reply? its ONLINE, u think i care if i miss spell a word or my grammar sucks. :P

          Seems like u do and u know why, most people that wanna start correcting grammar and spelling in a online thread, community or forum are the people who lost the argument, cant think of anything better to say or defend themselves and overall SUCK 

          LOL ah this was fun. Its been nice living in ur head rent free. :)

        • jon

          If you’re going to suggest I read at a 4th grade level, I’d make sure to use proper spelling and punctuation if I were you. Icomprehend perfectly what David wrote versus what the screen shot clearly states. The wildfire is JUST ANOTHER tool (one of many) that a rep can use to retain a customer. At NO point does it state they are combatting the the iphone4s or even the iphone 4 directly with the wildfire. The only sentence in the whole screenshot that even mentions an iphone and the wildfire is at the bottom where they plan to combat the iphone3Gs with the wildfire….which I find entirely appropriate. The iphone 3gs is what 3 years old now? You guys really need to learn to read and also consider the audience that this memo was intended for! You sir, are the one that can’t read or understand at more than a 4th grade level.

        • tmo rep

          The department is called retention not retentions. Is retentions even a word?

        • tmo rep

          The department is called retention not retentions. Is retentions even a word?

        • Guest911

          So anyone who wants to cancel can get a better offer and decide if they want to stay. That is the point of the story. What you are missing is that Tmobile has set up a specific policy for *one* specific phone and that is being reported here. Read the article again slowly multiple times and you will eventually understand.

        • Mastrorj

          ok dude listen up and ill say this one time. The article is about TMO attempt to keep people as customers bc people are leaving to go to sprint and other companies BC OF THE IPHONE, ITS NOT AN OPINION BY DAVID ITS A FACT!!!! 

          His Article is about TMO and its LAME ATTEMPT to COUNTER the opposition by offering TMO customers some way to stay by offering them the HTC Wildfire! HTC wildfire is a POOR ATTEMPT TO TRY TO KEEP ME AS A CUSTOMER. Maybe if they offered a Gs2 it would be looked at as a really good try at saving people from leaving but offering this is almost like offering the tmobile TAP phone. 

          All david is doing is letting us know what TMO is trying to do to keep us from leaving and well this is it, this is as far as they are willing to go and the majority opinion seems to be “wow. Thanks for nothing TMO”. your offer to get us to stay is a absolute joke.

    • Mastrorj

      Im with David on this one. Though i left for sprint and not bc of the Iphone 4s. I will get an iphone when they get a bigger screen, flash support, and Divix playback. Other then those missing things iphone is hands down world most popular phone. 

      • W3m1975

        The I-Phone is still only sporting an equal share of the smart phone market with bb and android. It is simply a player in the market and in no way controlling it. So commenting about it being the most popular is woefully misguided.

        • Mastrorj

          do some research…unless b4 i go on u wanna compare OS? according to Gartner – android OS is at 43% IOS is at 18% 

          NOW that being said…I said IPHONE was the worlds most popular phone. Im comparing IPhone to droid to sensation to Evo and to Incredible SALES. These are all Seperate Phones.

           So…

          Iphone(apple) Dominates with 28% followed by HTC with 20% and RIM 20% MOTO 11% Samsung 10% (Neilsen)

          With Sprint now selling the Iphone these numbers will drastically change bc u have millions of customers to sell iphones to that you did not have b4.

          look it up son

    • Failure. Let’s not be a Android fanboy. Other’s like different OS’s & that’s fine. Shoot, I will admit the issues with Android & even like/agree w/ comments talking about what Android lacks, & what others want from Android, or love about other OS’s (& I “like” Android). But, I respect other OS’s too. It’s called America, everyone has choices & preferences. If you don’t like it, get over it & move on. Even if Dave was envying the iPhone, IT’S HIS SITE. HE’S PAYING FOR THIS. You aren’t paying his bills, nor did you create his life for him to live. Blackberry is cool, Android is cool, iPhone is cool, WP7 & WP7 Mango is call, they all appeal to different people, & we are all different people; It’s called Humans in America

      • jon

        Your post was almost in outer space bro. yeah, I like this and I like that and this isn’t my site and we are the world…all that. Hey, you know what? I like unicorns and rainbows. They are cool too. Next time I suggest you think before you type. This site is Tmonews. Period. David and the others that write here have an obligation to keep the focus on news about tmobile. If we all came here and just became fanboys for the things we like, this site would be one hot mess (just like your post.)…
        David and gang happen to have a crush on the iphone. I get that. But the announcements have been made. There is no iphone for tmobile. I hope they get the iphone5. Clearly there is demand for apples phone. But to continue to beat this dead horse is just loony…

        • I can’t tell if this is in direct response to me or someone else, but this article is directly related to T-Mobile and an a specialized offer they have been empowered to make. I do believe this is very T-Mobile related and I’d write the very same article if their attempts to offset Galaxy Nexus defections was the Sidekick 4G.

        • jon

          David, this isn’t real news. Retention varies wildly based on what rep you get, how long the customers has been with tmob and if the customer escalates to a salaried manager. Your article does mention this very briefly and as an afterthought. It’s not what you wrote, it’s how you wrote it. These internal communications are meant for tmob employees as a means to let them know what tools they have at their disposal. AND by no means is it THE only and best offer a customer will get as a retention attempt…

        • Respawn

          Maybe you didn’t notice, but this IS real news and it IS T-Mobile related.

          This is a direct offer being made BY T-MOBILE for customers leaving because of the iPhone 4S. It’s not just some random phone call. It’s listed in T-Mobile’s database. Look at the picture.

          If you don’t like how David runs this site, quit your whining and see if you can do a better job! Start your own!

          I for one think David is doing an awesome job.

        • jon

          No, this isn’t news. This was an internal memo to let EMPLOYEES know they have an additional tool at their disposal to retain customers. David wrote a very slanted opinion and gave it a title to make people think the wildfire is it as far as a retention offer and that tmob is trying to pour salt in the wound…nothing could be further from the truth.
          Many of the stories here tend to be doom and gloom lately. I remember SEVERAL stories that suggested tmob was ‘firing’ employees to ready for the merger. I and others tried to let people know this was natural attition and a hiring freeze; and that this was normal seasonality. I and others went on to say they will begin to hire around the holiday season. WELL, guess who is now beginging to HIRE and guess who ISN’T reporting this. I will continue to call bs on both extremes on here. I want factual, unbias news. Not doom and gloom “the sky is falling” crap.

        • Show me something, some article that T-Mobile is beginning to hire and I’ll report that. A few open retail and customer care jobs don’t make the news. I reported a story a while back based on a Reuters report about job losses. My reporting of that wasn’t based on our own intel and the article acknowledged that.

        • jon

          With all due respect David, go out and find it yourself. I only know this info because my wife is one of the managers at a call center that is doing the hiring. I don’t know exact numbers, but it is more than a “few”….They are ramping up for the influx of customers that happens during the holiday season. I would suggest making phone calls to tmob call centers and asking questions. Maybe someone on this site can do more than copy and paste from other websites..maybe some actual journalism backed up by facts can be done. I have a management position with a retailer that keeps me busy for a minimum of 55 hours a week. I don’t have time to spoon feed you info.

        • With all due respect, I don’t remember asking for a spoon feeding. If you know something I don’t however and if its something worth reporting, you could let me know. You clearly have available time to watch the comments for hours on end today so I have a hard time understanding how a simple email is out of reach. In the same time you wrote this comment, you could have told me something that contradicts recent reports that the T-Mobile call centers were experiencing natural attrition which was being mislabeled as layoffs.

          I don’t copy and paste off other websites and I don’t recall using the reporting of others as being exactly that. In that case, you’ll be hurling the very same accusations at other tech blogs (as well as nationally regarded newspapers) till you are in blue in the face. I don’t recall using information obtained by other news sources as something we weren’t allowed to do or even something that is frowned upon.

        • jon

          No, this isn’t news. This was an internal memo to let EMPLOYEES know they have an additional tool at their disposal to retain customers. David wrote a very slanted opinion and gave it a title to make people think the wildfire is it as far as a retention offer and that tmob is trying to pour salt in the wound…nothing could be further from the truth.
          Many of the stories here tend to be doom and gloom lately. I remember SEVERAL stories that suggested tmob was ‘firing’ employees to ready for the merger. I and others tried to let people know this was natural attition and a hiring freeze; and that this was normal seasonality. I and others went on to say they will begin to hire around the holiday season. WELL, guess who is now beginging to HIRE and guess who ISN’T reporting this. I will continue to call bs on both extremes on here. I want factual, unbias news. Not doom and gloom “the sky is falling” crap.

        • Deciding what is real news isn’t your decision or mine, I post news that is T-Mobile related. Just because you don’t think it is real news doesn’t indicate that others won’t. I’m sorry that you don’t care for iPhone stories or pretty much anything relating to this article at all. I don’t write just the individual, I try to cover stories that are related to T-Mobile in general just because you don’t care for this as a topic, doesn’t mean others have to feel the same way.

        • jon

          Again, what you posted was an internal memo that you tried to twist into “news”. This is about how you wrote what you wrote. You could have simply written a story entitled “Wildfire among MANY free devices used to retain iphone customers”. Then your story could have lead with the fact that there are many ways a customer may be retained and that results may vary. Instead, you wrote ‘wildfire=iphone? Wtf? And tmob is stupid.’ And in an afterthought you mentioned that customers may experience different retention attempts based on tenure, rep, ect…

        • Whatever you say…but, I care less.

      • Larbsiddhi

        DtheArtist:
        You are a very sensible person.

  • jon

    Awww David. You were on such a roll…you went almost a whole week without an iphone fanboy story. When will this iphone envy end? Let it go bro…t-mobile isn’t carrying it. Get over it.

  • Jake

    i would rather buy and iphone and only use edge than get a wildifre matter a fact thats what i am going to do

  • mikee

    Amaze for free, please! lol

  • NoWayTMo

    No the 3Gs is worlds above the Wildfire?  Have you ever used it?  That thing freezes up constantly, runs out of memory, and has the tiniest hardest keyboard ever to type on.  

  • NoWayTMo

    No the 3Gs is worlds above the Wildfire?  Have you ever used it?  That thing freezes up constantly, runs out of memory, and has the tiniest hardest keyboard ever to type on.  

  • NoWayTMo

    No the 3Gs is worlds above the Wildfire?  Have you ever used it?  That thing freezes up constantly, runs out of memory, and has the tiniest hardest keyboard ever to type on.  

  • ByeBYETmobile

    Just ported 5 lines to AT&T.  

    Got 4 $99 8GB iPhone 4’s at Target.  Target gave me $400 in trade in credits.  I also got a 16GB iPhone 4s for myself and Target gave me an instant $175 for my LG G2x.  I hardly paid anything out of pocket other than taxes and Apple Care on my line.  

    All my lines were out of contact with T-Mobile.  All I asked retentions to do was match the $149.99 that WalMart sells the Galaxy S2 for and they refused.  All they said they’d do is give me a $100 bill credit if I upgraded all my lines to the newer more expensive plans.  BS

    • Target

      Yep.  Target is great except the reps are slow. 

      That trade in program is awesome.  You might get more if you sold it yourself but Target just makes it convenient.  Target will give you money for your old phone even if you don’t buy anything.  I love them.  

    • You could have gotten around ~250 for the G2x and now you’ll be losing hundreds of dollars every year because you switched to AT&T. I hope you enjoy throwing away your money.

    • You could have gotten around ~250 for the G2x and now you’ll be losing hundreds of dollars every year because you switched to AT&T. I hope you enjoy throwing away your money.

      • OddsAre

        You call it losing money.  Others call it getting a phone signal in all the SOS areas T-Mobile has in a location near you.  

        I feel like I just entered the 21st century.  I walked into a large dept store and I looked at my phone and my phone still had service. With T-Mobile odds are you didn’t. 

      • OddsAre

        You call it losing money.  Others call it getting a phone signal in all the SOS areas T-Mobile has in a location near you.  

        I feel like I just entered the 21st century.  I walked into a large dept store and I looked at my phone and my phone still had service. With T-Mobile odds are you didn’t. 

    • Anonymous

      “Just ported 5 lines to AT&T. ”

      That’s gotta be making a big dent in your bank account every month.

      • ByeBYETMo

        Nope.  I get 24% off voice and data plans with AT&T thanks to my corporate discount.  And my new phone works everywhere even in the boonies.  Don’t have to use UMA just to make a phone call in my house.  

        This phone doesn’t crash, freeze and burn up like my G2x did.  

        • Afterburner87

          How long have you worked at AT&T. Did they put you up to the post or did you do it on your own?

        • Nearmsp

          He did not say he worked for AT&T. He said “corporate” discount not “employee” discount. I too received an e-mail from AT&T to my work e-mail saying now you are eligible for corporate discount. I was not aware that the discount could be that high.

        • Bratty

          He works for ATT because he posted something positive? You are a genius. Maybe t-mobile should hire you to run their company – you are just as smart as the current “manager” that came up with this “swap” idea to prevent customers from leaving.

      • ByeBYETMo

        Nope.  I get 24% off voice and data plans with AT&T thanks to my corporate discount.  And my new phone works everywhere even in the boonies.  Don’t have to use UMA just to make a phone call in my house.  

        This phone doesn’t crash, freeze and burn up like my G2x did.  

  • Whylee77

    Why should T-Mobile give away their HSPA+ phone when on AT&Ts network, T-Mobiles 3G is just as fast as AT&Ts HSPA+ 21?  Please!A AT&Ts network is so overcrowded no one is going to get HSPA+ speeds on their network anyway… and with T-Mobile upgrading their towers any 3G person is going to notice a boost in their speeds naturally.

  • LMFAO! T-Mobile is a trip like that. They’re basically saying “f**k you” (go ahead & leave) in another language. However, I got a new HTC Sensation 4G. I told T-Mobile about my G2x issues & how inconvenient it was to get it sent back home to my grandma & have her send it to me since they wouldn’t send it to University PO Boxes (Which we do accept UPS & FedEx). Originally I asked for a alternate exchange, but they said it was up to LG & LG wasn’t offering anything else, which pissed me off. So, I called retention & the lady offered to send me another one & if that didn’t work they’d offer me something else. She said she’d call me back about my choice of either doing that or just paying for another phone via. upgrade, but never did, so I called retention again & the other rep offered me the FREE HTC Sensation 4G & she overnighted it for FREE, & switched my plan to a contract (i didn’t care, at a lower price than we were paying). Idc what y’all say about the HTC Senation 4G, it’s BOMB! It made me love Android again (because I was leaving Android for WP7 Mango soon, if it wasn’t for the HTC Radar being so average). It doesn’t lag, the camera is AMAZING, I love HTC Sense. It’s just an outstanding device. Only grip I have with it, is the speakerphone, it’s so tiny, it’s like wtf…. seriously, $500? (Even though I didn’t pay for it).

  • tmouser99

    I have a iPhone on T-mobile, and now they are trying to sell me another phone? Listen here, I love my iPhone and if i get that text it would probably just make me want to switch out of anger. Sometimes T-mobile is so stupid…

    • Anonymous

      I think you need to re-read the article.
      It has nothing to do with you unless you call to cancel you account.

      • tmo rep

        I think you need to re-read the article.  Yes, it is about people who want to cancel for the new iphone, but it also goes on explaining customers with legacy iphones might receive a text.  Currently there are over 1 million customers using iphone devices on our network, 500k of them will receive the text.  This text is regardless if you called in the cancel or not.

  • DD

    This is sad attempt from T-Mobile…especially because they’re offering a phone that, like said before, absolutely compare to the iPhone. I’m not saying I like or don’t like iPhone, I’m talking about specs wise. It gets even more degrading when online, I can get the HTC Wildfire for free with a two-year contract, iPhone or not. SMH…

    • DD

      Absolutely DOES not compare to the iPhone I mean.

    • DD

      Absolutely DOES not compare to the iPhone I mean.

  • DD

    This is sad attempt from T-Mobile…especially because they’re offering a phone that, like said before, absolutely compare to the iPhone. I’m not saying I like or don’t like iPhone, I’m talking about specs wise. It gets even more degrading when online, I can get the HTC Wildfire for free with a two-year contract, iPhone or not. SMH…

  • Dpro

    LOL T Mobile USA still just does not get it. They are blundering themselves into non existence. I am most likely out the door to Sprint because of their plan prices. I have done a lot of research on this. It seems like coverage wise they have become quite comparable to Verizon and T Mobile. AT&T? Well as much as I am big fan of GSM I just can’t bring myself to go back to AT&T cough cough SBC after leaving them years ago. I hate that company and their converage ratings across the country seem to be horrible.
    So most likely I will pick up a Sprint Iphone 4S in the next couple of weeks. Sorry T Mobile its been nice but in the end you failed, you are losing long term loyal customers by the droves because of your lack of insight here.

    • n900mixalot

      Just shush and go already, PLEASE!

    • Anonymous

      be sure to come back in two months and let us know just how much you “Love” (sarcasm) your sprint service 

      • Mastrorj

        lovin my sprint service! not my fault TMO doesnt wanna improve their service in the tri state area.

      • Mastrorj

        lovin my sprint service! not my fault TMO doesnt wanna improve their service in the tri state area.

      • Mastrorj

        lovin my sprint service! not my fault TMO doesnt wanna improve their service in the tri state area.

  • Dpro

    LOL T Mobile USA still just does not get it. They are blundering themselves into non existence. I am most likely out the door to Sprint because of their plan prices. I have done a lot of research on this. It seems like coverage wise they have become quite comparable to Verizon and T Mobile. AT&T? Well as much as I am big fan of GSM I just can’t bring myself to go back to AT&T cough cough SBC after leaving them years ago. I hate that company and their converage ratings across the country seem to be horrible.
    So most likely I will pick up a Sprint Iphone 4S in the next couple of weeks. Sorry T Mobile its been nice but in the end you failed, you are losing long term loyal customers by the droves because of your lack of insight here.

  • I’ve been with tmo for 10+ years and this, coupled with the poor customer service i’ve had the past few months makes me want to leave, probably to Sprint and pick up the SGSII from them for cheaper than tmo was willing to offer to me both in store and by phone.

    • Unknown User

      dude, just pick one up at Target? They’re so much cheaper. It might make you think twice…

      • Alas, Targets around here aren’t yet offering phones, but three are being remodeled to make it happen by black Friday.

    • n900mixalot

      Hi Tsali. Please just leave and stop teasing us about the possibility. Enjoy Sprint’s TERRIBLE 3G network, or AT&T’s secret valley of hidden fees … or … Verizon’s … well, not much to complain about Verizon other than their strange selection of phones.

      But really, it gets old reading people say, “That’s it, I’m leaving.” Just go ahead and take the plunge already!

      • U mad? That is an unreasonably angry response to a simple statement about their poor customer service and retention offers as late. Sprint was mentioned as they offer the phone I’m interested in for much cheaper and their service coverage in the areas I travel and comparable service plans are on par with what tmo can offer me. Someone needs some anger management it would seem, hopefully you don’t have a career in customer service.

        • k-mack

          no, he’s just trying to inform you of the error in your thinking.  since you don’t remember why everybody has left sprint and att, you are not much use for this forum.

        • The error in my thinking is looking at other options that are available to me due to recent interactions i’ve had with a company that I’ve been with for pert near 10 years? I suppose I should also tell my sister to stay with her abusive boyfriend by that same logic, but obviously my opinion is worthless in this forum since you say so. I left Cingular when there were rumblings of an AT&T purchase of them years ago to go to tmo to stay as far away from Ma Bell as I could. I’ve had issues over the years with tmo and they were always able and willing to help me, until about the past year that is, now any time I’ve spoken with an in store rep or phone rep they only want to upgrade me at rack rate, or change my plan to modernize it without ever listening to my concerns. I wasn’t going go into a detailed explanation of my grievances with tmo, but obviously some people just like stirring up trouble when they think they see a weak opening.

        • Bratty

          Tsali – ignore these fools. They want everyone to leave and then wonder why t-mobile is losing customers. We need customers to stay with the company and yes, you have the right to complain.

        • Anonymous

          yeah, he does have the right to complain, just as we have the right to complain about his complaints, haha

        • Anonymous

          we wouldnt encourage your sister to stay with her abusive boyfriend, but we wouldnt encourage her to go to an even more abusive other boyfriend. Kind of like you leaving tmo because you complain about service and costs makes us laugh, since sprint is like the OJ of abusive haha. 

          Your logic here is “I dont like being treated this way, so I will go to someone who will treat me worse”

        • Anonymous

          I don’t know why customers think they’re entitled to retention offers. Sure customer service should be at good, but to think that you’re entitled to anything free just for paying for a service, is bad logic. I mean if that’s case Wal Mart owes me something because I shop their regularly. T-Mobile is a company I for one congratulate for finally trying to break the bad mindset the industry as a whole has set forth, that customer are entitled to something extra other than phone service.

  • Anonymous

    wow they are offering a free HTC Wildfire S to keep people from leaving to get an iphone 4s? lmao that is the weakest offer i have ever seen lmao. look i flat out hate apple iphones but even i would take an iphone 4s over a pos wildfire s lol. i love htc but that phone sucks and has been outdated since it came out lol. they could have at least offered a sensation 4g (which i have and i love it) or some duel core phone to compare to the iphone 4gs. lol i love tmobile but this offer is a fu*king joke lol

    • Lacedupct Chi

      In the retail store I work in we haven’t gotten many people wanting to cancel because of the iPhone. To be honest most people come in saying they don’t really want one. 80% of customers don’t care about specs they want an iPhone like experience with out spending a ton of money. It’s a huge mistake for t-mobile not to carry the iPhone but when the numbers show up I don’t think it will be a mass exodus like everyone thinks.

      • Anonymous

        yeah but if they want an iphone like experience then tmobile should have offered the people trying to cancel the galaxy s 2 or something from samsung since there ui looks kinda like iso

  • Anonymous

    they should be offereing the gs2 or the amaze for free. and we all wonder why t-mobile is failing as a business.

    • jon

      Sarcasm alert**Yes, because offering the two newest and best phones they carry for FREE would show great business acumen.

      • Anonymous

        Why not? The iPhone 4s is brand new. Tmobile does not make money off phones they sell, they actually lose money from selling phones. They make money off of monthly fees. It does them no good to lose customers to the iPhone 4s so why not offer them their two best phones? you don’t know nothing when it comes to the cellular industry.

        • Private User

          That’s also why the Value Plan customers (such as yours truly) get *zero* discount participation. I’ve got five lines with unlimited texting and 1K minutes with two 2GB data plans and only paying $95/mo, so I just have to get past the “sticker shock” of a new device or pick up a gently used one from a local reseller.

        • Anonymous

          it takes a carrier around 12-18 months to begin to make a profit on a customer. Which is why most carriers dont start offering discounts on phones until after than period. If they offered a customer the high end phones for free, they would be losing more money, and having to take longer to make a profit. Why offer those high end phones free, if it will take you 24-28 months to begin making a profit on a customer. As jon pointed out, this would not be wise at all. 

          Besides, why does a phone have to be dirt cheap to compete with the overprices hunk of junk called the iphone?

        • Vim

           Nobody is offering the iPhone 4 S for free.  AT&T is offering the 28 month old 3GS (ancient in cell phone terms) for free. 

        • Anonymous

          Well if Tmobile is going to lose customers over the iPhone 4ever then why not?

        • Vim

          Companies that spend more then they make go out of business.  T-Mobile already has lower rates than most of the competition.  They can’t afford to also offer the latest high end phones for free too.  That does not however mean they couldn’t offer better deals then they are currently offering.  The Amaze 4G and Galaxy S II at a regular price of $150 would be a tremendous shot in the arm.  And for free, they could give away the MyTouch 4G.  They could also price the Sensation, MyTouch 4G Slide, G2X, and the Galaxy S 4G at various price points in between.  This way they’d be offering phones with more features for less money then the various iphone models without bankrupting themselves. 

    • jon

      Sarcasm alert**Yes, because offering the two newest and best phones they carry for FREE would show great business acumen.

  • Tmofan

    With the amount of custoemrs taht exploit retention as it is, straight out offering the Gs II or the Amaze 4G would financially ruin T-mobile.. T-Mobile is in a bad enough position without being out right stupid like so many of you are suggesting

  • Abc123

    well bye tmobile

  • Anonymous

    I warned about the impact of Sprint’s aggressive line up. Most who left for the iphone 4S went to Sprint but this is just the beginning. It will get worse if Sprint subsidizes the next Nexus and Sprint will continue pushing appealing phones, most notably the next Evo.

    • Anonymous

      you are such a prophet.Oh great prophet, what else can you come back and say “I told you so” about and be still full of shyte? haha

      • Anonymous

        Well I did see a retarded troll replying to my comment in the near future si I guess I am a prophet after all.

        • Mastrorj

          lol nice 

  • Anonymous

    Wow, the fact that they are still wanting $50 up-front for mail-in seems silly to me. Why not just show the customers pure love. I think that would be more effective at preventing customers from flying the coop in the face of the 4S. Now with sprint selling this, the credit-challenged t-mo customers have a friendlier / “lower deposit” carrier with the Jesus phone to migrate to. I think t-mobile is starting to feel the sting. With the holiday season coming I’m sure they’ll be throwing a bunch of free stuff soon.

  • I’ve already left T-Mobile voice plans, I’m now strictly data only. T-Mobile has been going downhill as of lately, with the quality of customer service and the lack of exciting phones, maybe this is being done intentionally so they can lose customers and the AT&T deal will go through.

  • BP

    This almost means NO Nexus Prime on T-Mobile. Did anybody else laugh hard when David wrote “These two devices are not in the same class, I don’t care if your preference is Android, iOS, smoke signals or two cups and a string.” LOL!!!!!!!!!!

  • Anonymous

    I am leaving but not necessarily for the iPhone. I am leaving because of T-Mobiles policies. My kids actually started with T-Mobile with Sidekicks. A year later I ported my phone over for an 8900. We went through the Sidecick debacle. I moved over to an EMP plan for which there was a 70 dollar migration fee. We now have three blackberries after one kid went through the Cliq disaster. I have been out of contract for six months and was waiting for the new blackberries. I had planned to sign up for a contract plan but can’t do that now and can only switch to a Value plan. If there are EIPs for all three lines, it is just about a financial wash.
    Since I am in NYC, AT&T is not an option nor is the potential of being divested to another carrier. I am also not thrilled that my payment date was changed and I was not notified. I only knew about it because of this site.

    • Realcool2000

      If ur stiill in contract, why call the eip a wash on any carrier you can’t switch while your contract is still in effect….ur just a complainer…u didn’t even list where ur going to switch too….whiner.

      • Anonymous

        No, I am NOT in contract.  Two contracts expired in March and another in April.  Any EIPs were paid off early and my 9700 was purchased outright.  Verizon.

        I switched to the EMP in November 2009 so since I was still in contract I had to pay a migration fee.  

        • Aaa

          I work for t-mobile. You can switch to the classic. You just have to call care. Did it today. :) but FYI value is cheaper.

        • Anonymous

          Thank you.  The literature says otherwise.  I will call.  I know that at one point you couldn’t switch from EMP to EM but that policy was changed.

        • Anonymous

          Still the Value plan is cheaper no matter what scenario you choose. Take a look into it. Adding the EIP on top of the plan will still run you less. Just helping you out buddy.

        • Anonymous

          You can’t switch to classic from EMP. Only from grandfathered or EM do you get the classic plans. Honestly, for a customer to insist on switching to classic from EMP and to pay more for their service is a little odd. The classic plans are obviously set up to be a clear savings over the classic…

        • Aaa

          You really can switch it.

        • Anonymous

          You really can’t. I work for T-mobile and am well aware of what is and is not possible. It’s not even a will issue, they systems don’t even provide the options for you to migrate from EMP to Value. Only if you are grandfathered on an old rate plan, if you are on Even More, or if you are on a new classic plan will it give you a classic plan as an option. Even More Plus isn’t something you can migrate to a classic plan at any point in time now. You used to be able to migrate to Even More, but since that is now grandfathered, you are now unable to.

    • CRT24

      The value plan is less expensive in nearly all (if not all) cases so not sure why you would want to switch to classic anyway. The stated “policy” is that all em+ switch to value which is what you should do but I am sure that can probably be overridden if you insist on classic?

    • CRT24

      The value plan is less expensive in nearly all (if not all) cases so not sure why you would want to switch to classic anyway. The stated “policy” is that all em+ switch to value which is what you should do but I am sure that can probably be overridden if you insist on classic?

  • Private User

    Some promotions can ingratiate a customer to a company. Others like this can very easily insult their intelligence. Wildfire as a lure for an iPhone? Get serious. 

  • Aaa

    Oh oh oh. I’m about to call and cancel so I can get the wildfire. That’s the phone I’ve been wanting. Screw the iPhone. Why leave and pay 200 for the iPhone when I can get the wildfire for free. Lmao

  • Ntryerson

    Thats a company running out the clock until the at&t purchase is approved.

  • Jaygqitalia

    the wildfire lmao .. wow 

    • Anonymous

      Kick them customers on the way out. Down-right insult them. Good job!

      • Anonymous

        if they are leaving for the iphone they are already insulting themselves. haha

        • Jaygqitalia

          As much as I agree they would be dumb for leaving T-Mobile, Nobody cant doubt or argue that the iphone is an amazing phone. One of the best ever made. Anyone who tries to downplay the phone is a hater IMO. I dont even want one either , but thats a fact.

        • Bojan Gutic

          I would highly disagree with your opinion of T-Mobile. Their coverage on my campus, as well as their coverage the second I move just 2-3 miles outside the DFW metroplex is nonexistent. I personally can’t wait to be rid of them.

          What’e even worse is that their coverage seems to be getting worse and worse for me.

        • Jaygqitalia

          As much as I agree they would be dumb for leaving T-Mobile, Nobody cant doubt or argue that the iphone is an amazing phone. One of the best ever made. Anyone who tries to downplay the phone is a hater IMO. I dont even want one either , but thats a fact.

      • Anonymous

        if they are leaving for the iphone they are already insulting themselves. haha

  • Anonymous

    Offering the Amaze 4G or Galaxy S II for free would not have been a smart buisness move. Maybe offering the Sensation 4g for free would make more sense or offering the Amaze 4G and Galaxy S II for 150.00. That would be 50.00 cheaper than an IPhone 4S for a comparable phone.

  • James

    I think they are trying to intentionally infuriate people to the point of switching to AT&T. They probably see it as a win!

  • J. Williams

    LOL

  • Anonymous

    This piece was very well-written. No way David wrote it.

    • Thanks, but I did. I guess I shouldn’t take it as a compliment though.

  • Devin

    T-mobile i failing BIG time SMH it seems like they are not even trying 

  • V Kash12

    This is absolutely HORRIBLE marketing. Do they really expect this to work? WHO THE HELL WOULD EVEN TRY THIS?!

  • Action 6

    dont think tmo would give any phone if i am not eligible for upgrade yet?

    • Anonymous

      Calling T-Mobile reps for an answer VS. asking random people on the internet. I like it.

  • Tr4surf

    I just called today, the offered me:

    1) Samsung GS II for $250- $200 instant rebate = $50 + 40 shipping/tax =$90 – $50 mail in rebate =$40 total (out the door)

    • Action 6

      dont know what you are saying? just tell us total for the galaxys2? general 2 year upgrade price  after everything shows $320 something, which is still a bad price! MIR $50 is a gamble

      • Tr4surf

        They offered it to me for $90, then I would get back $50. Via mail-in rebate, for a total of $40!

        • Did u take it?

        • Tr4surf

          No, it took 6months to wait for it to hit the Tmobile…..now the SGS III is coming? Better Andoid pines by Xmas??? I am ditching TMO after 7 years of service.

        • Tr4surf

          No, it took 6months to wait for it to hit the Tmobile…..now the SGS III is coming? Better Andoid pines by Xmas??? I am ditching TMO after 7 years of service.

        • And then when TMO gets the SGSIII 6 months late, you’ll be waiting on the SGS IV huh? 

          I guess you’ll never have a phone.

    • Action 6

      dont know what you are saying? just tell us total for the galaxys2? general 2 year upgrade price  after everything shows $320 something, which is still a bad price! MIR $50 is a gamble

  • Action 6

    nonsense! junk old phone WILDFIRE is given free only if upgrade eligible? WILDFIRE is a junk compared to IPHONE4S. TMO really thinks tmo customers are bunch of idiots? compare GALAXYS2 or the HTC AMAZE to IPHONE4S and offer those for free to customers who are upgrade eligble

  • Action 6

    nonsense! junk old phone WILDFIRE is given free only if upgrade eligible? WILDFIRE is a junk compared to IPHONE4S. TMO really thinks tmo customers are bunch of idiots? compare GALAXYS2 or the HTC AMAZE to IPHONE4S and offer those for free to customers who are upgrade eligble

    • Anonymous

      Although, it is better than the iPhone 3GS which is what they seem to be targeting as those who are leaving tend to have that phone, unlocked, on T-Mobile. Also, the Wildfire is a fairly new device, just not a higher-end one.

      • Ismethere

        The sad thing is that it still isn’t. Do you realize what a wildfire is? Let me break it down.. take an lg optimus, bloat it with software designed for high-speced phones, and lower the quality a bit. IMO you’re not left with much.

    • Anonymous

      tmo customers are not idiots. Just the ones with iphones lol

      • Woohhoooo I’m an idiot!

      • Woohhoooo I’m an idiot!

      • No

        the only idiot here is u.

    • Anonymous

      tmo customers are not idiots. Just the ones with iphones lol

    • Vim

       Nobody is offering the iPhone 4S for free.  It doesn’t make much sense to compare a $200-400 phone with a free one. 

  • Lfgonzal

    we knew this was coming, sad to see magenta loosing more customers……=(

    • Anonymous

      I hate loose customers.

      • No

        we all hate “loose” customers. there no fun to play with.

  • Lissethloyo

    T-Mobile offers awesome phones like the GS2, Amaze, and Sensation, with the least expensive rate plans…if you are so desperately wanting an iphone, for reasons you probably don’t have/know other than “everyone has it”, and are so willingly wanting to pay more money for your service, then so be it, why should we throw free phones at you?

    My location has had a great start to Q4, we aren’t hurting and that’s because we SELL the value of our rate plans and products, no need to give things away for free, we are a BUSINESS afterall.

  • DetroitTechnoFan

    The Wildfire S is a bit underwhelming, but a GS2 or HTC Amaze is overkill for this purpose. If I were an iPhone fan and considered cancelling, all they’d have to offer me would be a mytouch 4G. To me, after looking back and forth between the two phones, the MT4G looks like a curvier and more fun version of the IP4 with enough flash (the shiny kind and the Adobe kind) to impress even the staunchest iPhone zealot. It may not be as off the hook as the iPhone 4S, but if they bring that up, there’s always the MT4G Slide :)

    Got my MT4G Monday and I absolutely LOVE it!

    • Action 6

      dont know what you don’t understand but MYTOUCH4G is still powerless compared to IPHONE4G. for me only galaxys2 or the HTC AMAZE 4g are the only 2  for tmobile, otherwise TMO is out! how many IPHONE4S was sold? one week sale of iPHONE 4s VS TMO’S 5 MONTHS HTC SENSATION 4G

      • Super Ammo Lead

        ??are you crazy? Who cares how many IPhones were sold? How does that make the specs anywhere near comparable to the sgsii or amaze?? Even the sensation/g2x are hands down better devices than the late iPhone 4s.

        • You should check the benchmarks of all the phones on Aandtech.

        • Chatter

          David – dont burst his bubble! The benchmark scores will make him cry.

        • BigMixxx

          you should have laughed when he said ‘IPHONE4g’

      • Vim

         Why does a free phone need to beat a phone that costs $200 to $400 more?  That makes no sense.  All T-Mobile needs to do is beat the old iPhone 3GS that AT&T is offering for free, and that the MyTouch 4G does.

    • Action 6

      dont know what you don’t understand but MYTOUCH4G is still powerless compared to IPHONE4G. for me only galaxys2 or the HTC AMAZE 4g are the only 2  for tmobile, otherwise TMO is out! how many IPHONE4S was sold? one week sale of iPHONE 4s VS TMO’S 5 MONTHS HTC SENSATION 4G

  • Anonymous

    Is T-Mobile mocking customers?
    Wildfire S is a very low end phone (with only 110MB of storage).

    • Anonymous

      I mock iPhone users haha. 

      • No

        and they slap u upside yo head

  • TMoFan

    If somebody wants an iPhone it’s going to be pretty hard to convince them otherwise. This is a real failure on T-Mobile/DT’s part to secure the iPhone.

  • Benzworld

    I been with T Mobile since 2003 and wanted the SGS2 and they offered me $100 dollars off the retail price of $525 since I just purchased the G2X back in April. I told them I’ll think about it but you would think  they would give better deals on the SGS2, HTC SENSATION, BLACKBERRY BOLD, MYTOUCH 4G SLIDE and HTC AMAZE since these are their top on the line smartphones for consumer retention. I even asked for a monthly payment plan and I’ll pay full price I was told no. :(

    • g2 crap x

      Tmo just swapped my g2 crap x for a sensation for free.

  • trife

    LMAO!!!  Too bad the CS rep I spoke to the other day didn’t have this in his arsenal of responses.

    I called to check on the contract end dates on my 3 lines.  I also wanted to know exactly how the tiered ETF thing works.  Buddy was very upbeat and helpful until he asked why I wanted to know.  He asked, so I told him that I love T-Mobile and have been with them since 2003, but I was a little put off that we’re the only carrier not offering the iPhone.  

    After he gave me his spiel about Android phones and how great they are (which they are!…I’ve used the G2 for over a year now), I just said that I was still considering switching.  

    He hung up on me.  LOL.  This is the kind of douche-baggery that I’ve grown to dislike about TMO as of late.  

    • Anonymous

      impossible, because manually released calls are tracked internally and representatives get terminated for it. The likelihood was a call drop or something along so lines. So unless he had a want to lose his job, then my vote is on the call drop vs him hanging up. 

      • trife

        No, he definitely hung up on me.  After I explained that I’m currently using an Android device and that I’m still considering switching carriers, he said “Have a nice day” and hung up before I could even utter a reply.

        • I trained those call center guys for 2yrs. They CAN and WILL hang up and have been instructed not to but nothing happens to them but a write up and termination is for habitual “hang uppers”.

  • Youngt82

    Haha wow T-Mobile, I know you guys are better than that smh they do make some weird decisions …no wonder they’re in the number 4th spot!

  • lion heart

    Lol at least is a good comparison

  • chris

    I wish T-Mo would do something for us Vibrant owners whose phones have never performed as advertised.  Apparently many of the Vibrant’s issues (especially GPS) have been resolved in the Galaxy S II (though I’m very wary of buying another Samsung at this point), but I’m not going to sign another 2-year deal and pay lots of cash for a new phone to replace my Vibrant – I’d probably look at an iPhone on another carrier after going through this Vibrant ordeal.

    • Anonymous

      I feel your pain. Exact same experience with the Captivate on AT&T. What a nightmare! I went with the Captivate from an iPhone 3g.

      Anyway…if T-Mobile’s coverage and price/plans work for you, I can highly recommend the Samsung Galaxy S II. IMO, it’s the first phone that truly competes with the current iPhone, and bests it in many areas. The ONLY thing that *might* have made me switch to a new iPhone 4s is if it had a 4″ to 4.3″ screen. The other thing is the GPS/Turn-by-Turn Google Nav…it’s AWESOME, and not yet available on the iPhone (without purchasing an expensive 3rd party app such as Navigon). See if you can get a decent “retention” offer from T-Mobile for the new SGSII, or the HTC Amaze 4G if you prefer the Sense UX over Touchwiz. Both have amazing cameras and 1080p video as well.

  • Anonymous

    I had to watch a lot of upgrades today for the IP4S(AT&T). 

    ME: So, what do you like about the 4S?
    CUST: i dont know!  I just want one, plus TMobile sucks where I live.
    ME:  What kind of phone do you currently have?
    CUST: Shadow, Behold One
    ME: (showed PCC) Looks like you have good coverage, plus you it will be even better with the New SGS2 or even the Sensation if you upgrade
    CUST: I don’t care I want the IP4S…
    ME:  Sooo, you have 4 lines on TMO and you are currently paying $145/mth (loyalty customer).  you would rather have a $800 ETF (you would probably go to collections) and then turn around possibly have a DEPOSIT on ATT, etc, etc.
    CUST:  (showed her the SGS2)  Oh this is what i like?  the side-to-side apps like the iphone.
    ME: Oh, wow!! That’s it??  The horizontal app selection? 

    • lol i had a great one today at work….

      CUST: Do you guys have the new iPhone?ME:No, But we have our new Samsung Galaxy s2 which alot of people say its better than the iphone!!
      CUST: Oh, no i was looking for the iPhone
      ME: Sir, Out of curiosity what is it you like about the iphone
      CUST: Its the iPhone its the best
      ME: What is it about the iphone that you like so much?
      CUST: I have one, so I wanted the new one
      ME: Ok, but still what is it that you like about it?
      CUST: It does that thing… (Swiping motion with hand) the thing that it does…..(More hand swiping) its the best phone ever…
      ME: So basically… what your saying is just cause its name is iPhone you want it….
      CUST: Yes, I love the brand

      NO LIE i swear on my unborn kid, thats how the conversation went down… he couldnt even tell me what it was about the iphone that he loved so much lol

      • WW

        That seems pretty typical of iPhone users. They surrender their freedom for an admittedly cushy prison.

      • WW

        That seems pretty typical of iPhone users. They surrender their freedom for an admittedly cushy prison.

      • Ismethere

        HA.. made my day..

      • Nick

        Go with Brand name ! and plus Tmobile network sucks.. EVEN MetroPCS has better coverage then Tmobile..

        • Ggdron00

          haha can you prove what your saying??

        • Matthew Thompson

          A couple of thoughts;
          -Actually Metro Does not.
          -I dont hate on Apple, they make a great product and market the HELL out of it.
          -I love android and that will be my device of choice. Now if someone gives me a Iphone to use will I? Hell yes! Will I purchase one myself? Probably not. 
          -TMO has issues and it not the fact that they dont have the iphone, its the fact that leadership is disconnected and does not know how to compete now. 

        • Matthew Thompson

          A couple of thoughts;
          -Actually Metro Does not.
          -I dont hate on Apple, they make a great product and market the HELL out of it.
          -I love android and that will be my device of choice. Now if someone gives me a Iphone to use will I? Hell yes! Will I purchase one myself? Probably not. 
          -TMO has issues and it not the fact that they dont have the iphone, its the fact that leadership is disconnected and does not know how to compete now. 

      • Anonymous

        Love it. One of my boys are the same way. Iphone does everything better… Like what? Everything. Man it’s like talking to 13 year old. The only person getting upset is me. ” what the F-u_ are you talking about.

      • Anonymous

        @twitter-60826178:disqus Excactly!  Thats how most of my convos are.  Honestly, I played with the IP4S and its a nice device.  The SIRI is faster than Genius Button(Google Voice Search)….TO me, it just felt to small and boring.  The camera quality looks no different from the IP4G..
        and  fast when you are transitioning, gaming…

        So i do a side by side with the SGS2 and the screen size, camera, videop quality kills the IP4S.  

  • Anonymous

    I had to watch a lot of upgrades today for the IP4S(AT&T). 

    ME: So, what do you like about the 4S?
    CUST: i dont know!  I just want one, plus TMobile sucks where I live.
    ME:  What kind of phone do you currently have?
    CUST: Shadow, Behold One
    ME: (showed PCC) Looks like you have good coverage, plus you it will be even better with the New SGS2 or even the Sensation if you upgrade
    CUST: I don’t care I want the IP4S…
    ME:  Sooo, you have 4 lines on TMO and you are currently paying $145/mth (loyalty customer).  you would rather have a $800 ETF (you would probably go to collections) and then turn around possibly have a DEPOSIT on ATT, etc, etc.
    CUST:  (showed her the SGS2)  Oh this is what i like?  the side-to-side apps like the iphone.
    ME: Oh, wow!! That’s it??  The horizontal app selection? 

  • Justn18yroldcollegekid

    I actually called Tmobile because I already cancelled and switched to AT&T. The retentions rep asked was I cancelled told her the following reason and she told me the “Tmobile will be getting the iPhone 4G, in January” I been with Tmobile for 5 years so It made me wanna go back but I don’t see a solid source

    • Justn18yroldcollegekid

      Oh I cancelled because I want the iPhone 4s and I called to make sure my bill and everything was paid. If you have a ignorant comment keep it to u self I don’t wanna hear it

      • Anonymous

        That wasn’t an ignorant comment, but your reply to it was. If you could comprehend the reply to your comment skidmarksally was jumping on your theory that the iPhone4s could possibly come to T Mobile in January (which is next year)

        • Justn18yroldcollegekid

          No I didn’t mean his comment was ignorant I didn’t finish my first post and ment that’s as part to I didn’t mean anything to the guy that commented it

    • Justn18yroldcollegekid

      Oh I cancelled because I want the iPhone 4s and I called to make sure my bill and everything was paid. If you have a ignorant comment keep it to u self I don’t wanna hear it

    • skidmarksally

      well the the tmobile guy did say tmobile wont carry the iphone this year so maybe after or even in january they would carry it.

    • its a trick.Almost  everytime i talk to tmobile, they give me two different stories

    • its a trick.Almost  everytime i talk to tmobile, they give me two different stories

  • Joey

    Loving my new 4s with at&t. Was a tmobile customer since 04 and had all 4 previous iPhones unlocked just couldn’t deal with the “edge” Internet speeds. Got a pretty good deal with at&t it was hard to pass on. Getting 9mbps in RI, nope the wildfire won’t do it. If for some reason th deal falls off and tmobile somehow gets the iPhone I’ll be right back with tmo but for now it was go time. Gonna def miss this site now I feel like I shouldn’t even be here lol

    • Anonymous

      You’ll see those speeds again when you go over your minutes.

    • Anonymous

      You’ll see those speeds again when you go over your minutes.

    • Do you not have wifi at home? Also AT&T caps their data plans… Is the iPhone 4S with 3G speeds truly worth it when the data is going to be capped?

      • Joey

        Trust me I’m an accountant I did the math behind it and this work just perfect for me. I don’t have enough time in the day to be playing around that much with my phone, I called cs and I haven’t used more than 1.5 in data ever and I got myself 4gb with at&t and because of the unlimited mobile to mobile they have now and my corporate discount tht tmobile refused to apply to my unlimited loyalty plan my bill will be about $25-$35 less for my 2 lines plus I was off contract on both lines. It was go time lol

    • Anonymous

      What part of RI are you at?  My boy got a max of 4 in Providence and gets a steady 1-2 in Newport.  Are you sure your wi-fi isn’t turned on?

  • tito

    Offering that phone is an insult… the wildfire is a piece of junk and it erks me when I see that people have it… a wildfire wouldn’t make me want to stay with t-mobile even if they paid me to take it… the fact alone that it has only 100 mb of internal storage is upsetting… a refurbished g1 would be better of an offer… XD…

    • None

      You are bothered by seeing someone else use their own phone ?

  • T-mobile can go to hell…

  • T-mobile can go to hell…

    • Anonymous

      see you there

  • it’s YMMV for sure.

  • Anonymous

    At least they are offering an option. What is wrong with giving people a choice. They are not forcing people to take the phone, they are not automatically upgrading people, but they are giving them the option. Just cause they are not selling high end phones for dirt cheap and drastically losing money solely to satisfy a few isheep and izombies, does not mean that the options they do have are horrible. I know plenty, and I mean PLENTY of people who absolutely love their wildfire s phones. I know some that are ordering more for family because of how much they love theirs. In the end, its all about what you enjoy, and if the iPhone has you over a barrel into thinking its still as magical as two leprechauns pounding each other in a magical forest under a rainbow then go enjoy your outdated tech. 

    • Bp22

      Sounds to me like your a DroidSheep. Droid fan Boi. Your the outdated one. Loser. So many amazing games and apps on iOS. Games that Match and beat Most DS and PSP games. Let’s see your Sh$t droid do that?. You old fart

      • jarjon76

        What a well thought out post by you, Bp22. Surely you’re in the top tier of your class.

    • But you do realize that its a lose-lose for TMo either way it go. They can either lose 500 for the high-end phone(s) or lose the person’s two year commitment which will be more than a phone.

  • Anonymous

    The problem with this story is, Tmo been doing this for sometime. So pointing out their doing this because of the iphone really isn’t true.

  • Littlesis1774

    Tmobile really must think we are morons

  • I just got off the phone with t-mobile. I am seriously thinking about canceling service and wanted to verify I was out of contract on all 5 lines. Well they made me an offer I don’t know if I can refuse. They offered me $250 each off two new phones plus $150 a month for all 5 lines with unlimited everything up to 2gb data or up to 5gb for $20 extra. It is a hard deal to pass up. That would save me at least $70 off my monthly bill but I would have to go on contract again. I like the freedom of being off contract.

    • If you cancel with T-Mobile, please enlighten us as to whom you will begin service with to remain sans contract, aside from prepaid, not too many options exist.

      • I like the idea of being out of contract with t-mobile because of the possible deal with AT&T. I don’t want to renew a contract and then find out a year later I am now stuck with AT&T.

        • Mattharader

          If you resign before the merge ATT cant change your pricing on you. But if you are out of contract ATT can do whatever with your plan and if you want to upgrade you have to choose ATT plans.

    • James555

      Don’t take it. Tmobile service is declining. No wonder they are trying to sell out. 

    • Joey

      Tmobiles customer service SUX. Never thought I’d day this as little as a year ago

  • I recently ended up having to sign up with AT&T due to a location change.  I tried the iphone 4, and to be honest, I really missed android.  I know I am in the minority, but I really feel like an android running gingerbread leaves ios behind aside from stability.  Sure ios has more apps, but apps don’t make the experience if you ask me.

  • Vim

    I don’t see why you’re comparing a $200-$400 iPhone 4S with a free Wildfire S.  It would be more appropriate to compare the free Wildfire S with the 28 month old iPhone 3GS AT&T is now offering for free. If you’re going to compare the IPhone 4S to something it should be the Galaxy S2 or the Amaze 4G.

  • Brosemann

    Switched out 5 lines from T-Mobile. Went to Sprint and got 5 iPhone 4s’s great move. Tnobile has burnt to many bridges with customers lately. They will miss me as a customer because I paid them over $400 a month, OUCH! Oh well sprint got me all 5 lines for $ 289.99 great deal. Screw , they deserve to be bought out!

    • Jweimer02

      Dollar for dollar tmobile plans are cheaper, anyone with math knowledge can figure that out by looking on each carriers network. It’s possible you had an older plan, but the newer ones are definitely cheaper than sprints, you may want to go back to the drawing board

      • Anonymous

        He’s a moron.. that’s clearly evident at the complete lack of even decent sentence structure..

        • Iamgodly

          Bitch! Your just jealous that you can’t afford a damn iPhone 4s. Tmobile is crap!!!!!!!!!!!!! Period. Have fun with your crappy Wildfire S. Sprint has been great so far, their network is great.

        • Wow this comment is still here after 7 hours?

          Last time I used the b word, my comment was deleted before I could even finish typing it. LMAO!

        • I didn’t catch it…it’s gone now.

    • jarjon76

      If you’re going to complain and murmur, do so in proper English. Thanks.

  • Are they serious? the Wildfire S? Its a 3g phone plus tmobile’s crappy customer service. That is what they are offering to draw people away from the iPhone? Really? Really? Really? Besides the phones that came out recently this year, the very first iPhone- the iPhone 3g is superior to half of tmobile’s phone line up. Maybe more than half. Htc makes the best phones after apple, but the wildfire s is not in the same league with any iPhone.

    • Missymiller712

      Your dumb and this post is equally unintelligent and uneducated, have fun fanboy

      • Anonymous

        you go , girl…you speak with SO much conviction , eloquence and intelligence…

    • Mattharader

      Dude even the iphone 4s is years behind half the phones on the market. If you do not like tmo customer service go to ATT or even sprint and let know what you feel. Oh and the 4S is also a3g phone just like the iphone 3 and 3gs.

  • Anonymous

    It’s customer retention, not retentions..

  • Anonymous

    Honestly, the people leaving.. don’t let the door hit you on the way out. It’s hilarious to see people say they’re going to pay 1000 in ETF’s, $1200 or so in new phones, and two overlapping bills just so they can tell T-Mobile to shove it.

    Less customers on the T-Mobile network will just make it that much sweeter while we wait for the AT&T decision.

    Go crowd up AT&T/Verizon/Sprint. Sprint’s 3G is absolutely atrocious, more migrations to it will cause huge buyers remorse (as if it isn’t already) “Siri isn’t working.. Sprint network issues!” LOL

    • This is as dumb of a comment as I have ever read on this forum!

      • Anonymous

        I can’t stop others from leaving, but I will enjoy the extra bandwidth now that they’ve moved to a different network — and a crappy network at that. Sprint is garbage, they are constantly correcting billing errors and they are WAY more shadier than T-Mobile

        The Wildfire performs the same or better than an iPhone 3GS, way better than an iPhone 3G. Not many iPhone 4 users on T-Mobile. A free phone is just that, free.. you could probably get another offer for something better. Why is everyone expecting a hand out because they don’t offer the iPhone. You aren’t entitled to ANYTHING.

        Paying 1000’s to move to another carrier because of some emotional reason like I was treated poorly on the phone or I got a crappy phone from LG and T-Mobile won’t give me a brand new one is stupidity.

        I had to explain that for you? So much for being a “NCSU grad”, go back to school

    • jarjon76

      I love that they people feel the need to complain here, as if we care if they’re leaving T-Mobile. I suspect a lot of these people are talking out of their…butts and are still with T-Mobile.

    • Cameron W3st

      It’s not a matter of wanting to leave…it’s a matter of getting the services you’re paying for. I pay 110$/month for my phone…and almost all of the features I got my phone for, don’t really work.  I have a G2X and my GPS doesn’t work right, my web browser constantly freezes for no reason and I ave to force close it, my texts don’t go through when I have 3 bars of 4G and now, my phone has started to say that the Google framework is failing and my contacts or disappearing and my email won’t sync…

      I’m just about to leave Tmo if they don’t offer me something and I can assure you I will NOT be paying an ETF…If I have to I will take Tmo to small claims court, which can be done in CA, for paying for services that are promised to me and which I cannot use…

      Paying for something that DOES NOT WORK is ILLEGAL. And the fact that Tmo will NOT take care of this $500 phone I bought and fix my problem is completely laughable. That is NOT the way to run a business. This is my 3rd G2X and none of the problems it’s having are MY fault…even though that’s what Tmo constantly tells me every time I call them.

    • StevenJ

      I dont understand why all of you who want Tmobile to succeed always have to be so nasty to people.  Tmobile should listen to their customers’ complaints and try to make things better.  If you really want a strong Tmobile, why antagonize people and tell them to leave?  A company without any customers is not going to survive.  It seems counter intuitive if you really want Tmobile to be able to stand alone and stay strong.  Maybe instead of everyone flinging insults, people can actually listen to what the complaints are.  Id love a Tmobile executive in their ivory tower in Bellevue to actually talk to customers who are unhappy.  I emailed all the top executives a few days ago.  Hopefully someone from the CEO’s office will get back to me.   I would think hey monitor sites like this and their own site for comments, but Ithink they need to know what is going on in the trenches and why customers are bailing.  I know i used to work for a major global company you’d all recognize and I worked at the local , regional, and national headquarters.  They hired me because of my local market experience…and the people at the top are often totally clueless about what really goes on in the trenches.  But if you want Tmobile to succeed, you should want them to improve their quality and services and be competitive.  How many people do you run into that are dying to move to Tmobile?  I honestly don’t even know a single person who uses Tmobile…and never have.

  • The iPhone 4S has been selling like hot bread and the iPhone 4S with 32GB memory is available online for $299.  Just click on Tony Temi to get it.

  • Blackcat3119

    if I am set on a particular phone that tmo doesn’t carry, I could buy it at msrp if it will work on tmo and stay or get a subsidised one. I really like the Photon. Tried it at store, also have always liked motorola, writing this on my 2 year old cliq, still works like new. Point is whether its iphone : x. Or android : D. Why settle for a phone you could stand as opposed to the phone you want?

  • Anonymous

    After eleven months with my battery sucking MyTouch 4g, which can’t figure out the proxy for my workplace’s wifi (even with Gingerbread)…nothing will keep me on an Android phone when its time for an upgrade.

    The only thing TMo can do to keep me as a customer is offer the iPhone.. Not because its cool and all that, but because IT BLOODY WORKS!!!!!

    Otherwise, I off to ATT next year. Higher bill? Maybe, but what good is a lower bill when the damn phone is useless eight hours a day?

    • Chatter

      Ox – I have a MT4G and while I do not have any major issues with it, I do agree with your last statement. I would suggest thought that you try another Android phone. This could be a glitch in your phone and not as much an Android thing. Good luck.

  • Anonymous

    Thats the dumbest thing i ever heard, the wildfire is a POS.  If anything they should offer a discount on a amaze or GS2.  Now that they are the only carrier out of the big 4 without the magical phone, they need to be aggressive and push their high end phones.  Whatever, i dont run the company, and from the looks of it whoever maid this stupid decision to offer the wildfire should be fired themselves.  

    • Missymiller712

      That is why it specifically said starting point for customers wanting to leave, read through the whole article next time, might help you.

    • Missymiller712

      That is why it specifically said starting point for customers wanting to leave, read through the whole article next time, might help you.

  • Anonymous

    I am thinking of leaving tmobile although I would prefer not to. I have had the G2 and currently have the HTC Sensation. On both phones I have had major issues with the proximity sensor. On multiple occasions I have hung up on people and press buttons on important business calls. At this point, I am thinking of getting an iphone to avoid these problems. I think the Sensation and G2 are infinitely better devices than the iphone 4S. However, I need the basics done well.

    • Anonymous

      Maybe that’s an HTC problem and not an Android problem? It definitely isn’t a T-Mobile problem.

      • StevenJ

        I agree.  I have plenty of problems with Tmobile but many people are complaining about their phones – not the Tmobile service.  And if you have bad coverage on any network, for gods sake, leave.  But you can’t make general statements.  One person may get great reception on one carrier and bad reception on another.  Ive got Tmobile reception at my house but I go to a friends house a few miles away and I can’t even make a  call.  Don’t understand it but thats how it works.  Thats whats scary about changing carriers if you have good reception – or being in a situation where you’re in a 2 year contract and you move and all of the sudden can’t get a signal…especially as more and more people are dumping landlines and going 100% cellular

        • Anonymous

           My point is – Tmobile does not offer the iPhone and then they are selling the Blackberry 9900 for $350 before rebate. So great options on Tmobile were the Sensation and G2 but those didn’t work for me. So it may be time for me to switch carriers.

  • Michelleluvsjrod

    Oo thank god i left t-mobile last week , and no i will not be getting an iphone i will be sticking with android even tho i will probably be going to verizon or at&t. the reason i left t-mobile after 4 years was cuz i had complaind so many times about crappy coverage in my house in los angeles and they didnt do anything after 4 years of complaining. I got one of there phones with wifi calling and all and yea it worked great in my house i was finally able to talk. but in many places in La i had no service while my friends on at&t had service. also when i went to go see britney spears this past july on her femme fatale tour on staples center t-mobile service went down. i guess cuz there were alot of people so it was impossible to send a simple txt or call. while my friend that went with me had service on at&t and was able to make calls and send txts without a problem. so yea goodbye t-mobile
    . At&t here i come i kno at&t is more expensive but i dont care .

    • Hrose1965

      I left tmobile last month for ATT I was with them for 11years I couldn’t be happier hell ATT even wavied my actvation fee for 4 line after I told them came from tmobile

    • Anonymous

      Switching to AT&T is like the stupidest thing ever.. you DO know we will become AT&T customers after the acquisition is complete if it completes.. at T-Mobile prices.. morons.

      • Michelleluvsjrod

        @watbetchh stfu i do whatever i want like i said t-mobile has as many dead spots in LA i am not gonna wait another year wit no reception while att takes over. What about if it doesnt go tru? Like the guy below me said hes happy with att im pretty sure i will too yea its more expensive but money is not an issue with me. i dont care a long as i have better reception. in fact i been thinking about it its sunday today its a good day to buy a phone since im phoneless since i just cancelled t-mobile last week ima go to the mall later today and walk in to the att store and walk out with a galaxy s2 .

      • Michelleluvsjrod

        @watbetchh stfu i do whatever i want like i said t-mobile has as many dead spots in LA i am not gonna wait another year wit no reception while att takes over. What about if it doesnt go tru? Like the guy below me said hes happy with att im pretty sure i will too yea its more expensive but money is not an issue with me. i dont care a long as i have better reception. in fact i been thinking about it its sunday today its a good day to buy a phone since im phoneless since i just cancelled t-mobile last week ima go to the mall later today and walk in to the att store and walk out with a galaxy s2 .

        • jarjon76

          If you’re no longer with T-Mobile, why are you posting and reading this site? I know why–you love to whine and complain. Have fun paying more with AT&T or Verizon!

        • Anonymous

          Nice going, I’m sure you’ll need a deposit, you sound like someone with terrible credit. Don’t forget it biotch!

        • Watch the language!

        • Watch the language!

        • Michelleluvsjrod

          Hun ur stupid i do not have to pay a deposit as my credit score is 820. U dont belive me fine i dnt care its not like ima cry. Btw im enjoying my att s2 ,best phone i ever had. i now have full bars in my house .

      • Guest911

        You are not very bright.

      • Dpro

        I will refrain from using insults and calling people morons like you do above. I will ask this, are you a troll? All I see you doing is ragging on peoples posts.
        Now lets get on to the facts.

        Fact #1 DOJ has already come out against the acquisition of T Mobile by AT&T ( cough cough err SBC!!)
        Fact #2 The FCC has never ruled against the DOJ.
        Fact #3 Top heads at the FCC do not like the idea of this acquisition either.
        Fact#4 AT&T cough cough err SBC would have to divest of way more than they want to to even get the DOJ to approve the deal.

        Based on these real facts, it leaves me the opinion that the deal will most likely not happen. So it should not be a subject in this particular thread anyways.

        All of that aside, this thread is about the stupidity of T Mobile management. Whether you like the Iphone or not its a needed Phone in the lineup of phones for any major carrier in the U.S. for survivals sake. It generates sales and lots of them. Offering a mediocre phone to stay for people leaving for a much better phone is laughable at best . T Mobile is actually insulting themselves by making a what looks like a pretty dumb move.

        So switching to AT&T cough cough err SBC for the sake of wanting a Iphone that T mobile is currently thumbing their noses at is not stupid at all. Rather its personal choice for a very valid reason.

        Now as David has posted and others have as well the Iphone 4S is not an inferior phone like the Droid fans want us to believe. It actually scored higher in Benchmarks than any current Android phone. Check Anandtech and a few other sites if you don’t believe it.

        Oh and I do like T Mobile and have a been a customer for 9 years + . I do not like the management and the shear ignorance they manage to show.

        Oh and for the T mo reps laughing at their customers who want Iphones without knowing why? Ya that is scary for the sake of T Mobile. LOL
        Though for each one of them there is many more of us that know all about the phone its OS and how and why the have their strong points.
        Do you? I am tired of T Mobile reps saying that Android is better and you ask them why and all they can is Android is open and you can customize.
        You know what Android being open is part of its problem, massive fragmentation that Google is still trying to reign in. Customize, ya cool for the geek who fracks with his phone all the time. LOL Terrible if someone wants to buy a phone and have it work right from the get go. It took Android all the way to 2.2-2.3 to finally work half way correct and almost all the phones are still being loaded with useless bloatware you can’t remove if you want to.
        Thanks Android its been interesting, though a pain. LOL

        • Anonymous

          What the hell are you talking about? I said nothing about how inferior or superior the iPhone 4S is.

          Until the decision comes down, it’s ALL up in the air. You can’t predict what they will do and pass it along as if it’s fact.

      • StevenJ

        Once your contract with Tmobile expires, ATT is under no legal obligation to continue honoring that forever.  Just fyi.

    • newcam

      That weird, I live in downtown Los Angeles and I get great services all
      through the city

      • Anonymous

        Underground crack houses, meth labs and abortion clinics must not be covered very well. I get excellent coverage in Los Angeles and the surrounding areas.

      • Anonymous

        Underground crack houses, meth labs and abortion clinics must not be covered very well. I get excellent coverage in Los Angeles and the surrounding areas.

  • Tony C

    It’s amazing how many people complain about T-Mobile. I gave been with TMO for over 7 years and I never had major problems. I mean yeah, sometimes I don’t get coverage in certain places but which network is perfect. Seriously for the people crying because we are not getting the IPhone go ahead and pay more money per month and be on their crappy network. Intelligent people know that android is way better than IOS and Samsung and HTC is the leaders in hardware especially with HD screens and future 12mp cameras. The announcement of the phone 4S is a joke to iphone lovers. Just goes to show how slow they are in advancing their hardware. You can keep your iphones. If you people are so concerned about saving money go to Metro Piece of S#$t. ENJOY!!!!!

    • Guest911

      “Their hardware” beats the crap out of ANY android phone currently. Yes, any android. Maybe you are not so intelligent after all.

      • Vim

        There are plenty of reasons to like and even prefer the iPhone, but in 2011 superior hardware is not one of them.  The reason the iPhone 4S was such a disappointment to the press is because it didn’t advance the iPhone passed Android.  All it did was catch the iPhone up in some, but not all ways.  What did the 4S add in terms of hardware? a dual processor? an 8 MPix camera? world phone capability? HSPA+ 14.4 support? A better antenna?  These are all things android already has.  What does Android have that the iPhone doesn’t?  LTE support,  HSPA+ 42 support, WiMAX support, keyboards for those who want them, larger screens for those of us who feel 3.5″ is claustrophobic, NFC support, Super Amoled Plus screens (on Samsung’s).  What will Android soon have that Apple won’t get for a long time? 720P displays & Quad Processors.  Hardware tech marches on and Apple is no longer leading. 

    • #androidsux

      I love how fandroids call themselves intelligent cuz of their personal choice of cell phone.

    • #androidsux

      I love how fandroids call themselves intelligent cuz of their personal choice of cell phone.

    • StevenJ

      The thing is people who want Androids and are value shoppers are going to prepaid and getting much cheaper rate plans.  If they want unlimited everything, they can get that for $50 (yes I know tmobile offers that now too but they’re not known as a prepaid brand and the customers they are bleeding are all in the more profitable contracts), and if they need fewer minutes, they can get cheaper plans for $30 or less.  So people check Tmobile and it says $80 for 2gb of data and that doesnt sound like a bargain to them.  Just from a marketing perspective, Tmobile doesnt have an effective message.  They just seem like they’re floundering.  Who is their target market these days?  They’re not attracting new customers and from many comments here, you can see they’re not pleasing existing and longtime customers.  They have employees who can’t even explain their plans.  If tmobile had gotten the iphone, they would have  had a lot more people checking them out because their plans would have been competitive.  And you can call people stupid, but the fact is the merger uncertainty makes people nervous and reluctant to jump to Tmobile.  And when you have long term contract customers whose contracts expire and you make no attempt to offer them an incentive to resign, thats just bad marketing practices.  Same as having a big sale and not even texting your existing customer base to tell them about it.  I saw a commercial about last months sale on TV at 9pm – after the stores had closed.  My contract was up months ago and I never heard a peep from anyone at Tmobile where in the past Id always get special offers and letters thanking me for my loyalty.  I just don’t know who is running the company anymore.  And Tmobile prepaid customer service is hell.  Thats not going to do much for their reputation which used to be the #1 service.

  • ogopogo

    This is EXACTLY what most of us have been saying, and is now validated by T-Mobile themselves – The fact that the iPhone is not a part of the T-Mobile lineup has hurt them considerably. I for one, do not want an iPhone, but the lack thereof makes the company less viable in the marketplace.

    If we continue to bleed customers, TMOUS will be as good as dead regardless of which platform we support (Android, Blackberry, WP7, etc.)

    This is why ALL of those that made disparaging comments towards the iPhone, and Apple are so short sighted – It was for the betterment of T-Mobile, and your precious platform.

    Now, we are all going to suffer.

  • ogopogo

    This is EXACTLY what most of us have been saying, and is now validated by T-Mobile themselves – The fact that the iPhone is not a part of the T-Mobile lineup has hurt them considerably. I for one, do not want an iPhone, but the lack thereof makes the company less viable in the marketplace.

    If we continue to bleed customers, TMOUS will be as good as dead regardless of which platform we support (Android, Blackberry, WP7, etc.)

    This is why ALL of those that made disparaging comments towards the iPhone, and Apple are so short sighted – It was for the betterment of T-Mobile, and your precious platform.

    Now, we are all going to suffer.

  • derrickps3

    wow, after reading all of the post on this article, some of you people kill me talking about “i left tmo, and joined att or verizon for the iphone 4gs” who the hell really cares? leave! i hope you actually enjoy whomever you left tmo for. i been with tmo since the summer of 2007 and had no serious problems ever since, had great billing payments, even tho i did have a prob when i upgraded to the new bb curve 9360, they added the enterprise email for $30 without my consent, as well as another $20 data plan. i was furious of course and had no idea that was added on my account til i checked my account. them bitches took it of after i cursed them out. but anyway…..for the people who say they left tmo already, WHAT IF, tmo throws a curve ball and GET the iphone 4gs or better, the iphone 5 (if possible) and the att deal doesn’t go through?? you bitches would be wanting to come back to tmo and never wished you would have left i the first place. i renewed my contract after switching from the old even more plus plan to the new unlimited value plan without any worries, i have faith that tmo will still be around and start to get back on it’s feet in the near future. i am enjoying my service, thank you very much

    • Joey

      Dude shut up, you’re a blackberry user, that doesn’t give you a right to post on this site… Or any other site for that matter

      • derrickps3

        i own a galaxy S2 with tmobile as well bruh, don’t judge someone when you know nothing about that person

        • Anonymous

          Ghetto fabulous

    • Kourage2

      You ready don’t know Tmobile like I do. Try being a customer since 2002. It you didnt know the company is going down. Service has not improved in the 9 years I have been with the company and it probably won’t they don’t merge with AT&T. Did you see the numbers the iPhone did.? How many people you saw wake up early just to get the Samung Gaxaly 2 or sell out on preorders? You see Sprint jumped on board and did big numbers. Tmobile continues to bring out bullshit phones and try to offer you he cheapest plans to make up for crappy service and cheat Android phones that won’t last long before you start calling them again and cussing them out about the bad phone you sold them. Sorry but you should really consider a new phone company that iz going to last longer than the hope you have in Tmobile before you be kicking yourself in the face soon.

    • Anonymous

      What the hell is wrong with you?

    • Anonymous

      What the hell is wrong with you?

    • Anonymous

      Have you considered that other people here may have had an issue with tmobile?
      I love how you refer to tmobile as “them bitches took it of “. Another example of our failed public school system.

    • Anonymous

      Wow…just…wow.

  • Gnome

    It was a terrible mistake for T-Mobile to not get the iPhone. More and more businesses are moving away from Blackberry and using the iPhone. I have been a T-Mobile customer since 2003 and I’m leaving them and probably going to Verizon to get the new Nexus or iPhone. T-Mobile coverage in my area is great but I’m tired of having a full signal but as soon as I walk into my house, dorm, or any building getting no signal.

    • Action 6

      Same here. Signal outside and no.signal in any building not even in my 4rth floor apartment. I was in a hospital waiting room where some were talking on their phone but my HTC phone is dead. It sucks

  • Cameron W3st

    It’s not a matter of wanting to leave with me, or getting the iPhone…it’s a matter of getting the services you’re paying for. I pay 110$/month for my phone…and almost all of the features I got my phone for, don’t really work.  I have a G2X and my GPS doesn’t work right, my web browser constantly freezes for no reason and I have to force close it, my texts don’t go through when I have 3 bars of 4G, my phone STILL shuts off for no reason and now, my phone has started to say that the Google framework is failing and my contacts are disappearing and my email won’t sync…

    I’m just about to leave Tmo if they don’t offer me something and I can assure you I will NOT be paying an ETF…If I have to I will take Tmo to small claims court, which can be done in CA, for paying for services that are promised to me and which I cannot use…

    Being forced to pay for something that DOES NOT WORK is ILLEGAL. And the fact that Tmo will NOT take care of this $500 phone I bought and fix my problem is completely laughable. That is NOT the way to run a business. This is my 3rd G2X and none of the problems it’s having are MY fault…even though that’s what Tmo constantly tells me every time I call them…

    Sprint looks better and better

    • StevenJ

      google sprint employee referral and save $10 a month on your iPhone plan.

    • Deeezzzz

      Cameron, you should get a free replacement phone as long as your phone is under warranty. Also if your G2X is not working then it is not T-Mobiles fault or responsibility. It falls on the phone manufacturer.

      • Cameron W3st

        I’ve had free replacements…this is my 3rd G2X…still with all the same problems…I understand that this is LG’s phone…but as someone said above, if Tmobile is standing behind this phone…then it is TMobiles responsibility to fix it…I don’t pay my monthly bill to LG…and I certainly didn’t buy this phone from LG either…

    • Havoktek

      If your having phone problems I fell bad for ya’ son, I got 99 problems but my G2X ain’t one..!

      I couldn’t help myself……..But yeah profess to TMO to replace, or root it…Cause you got no chance in court, they got people for you bud……

      • Cameron W3st

        I actually DO have a chance in court…here in CA if I take Tmobile to court they aren’t allowed to hire an outside lawyer…it has to be someone who can directly represent their brand…and I would LOVE for them to try and show that my phone works correctly…especially when I show pages and pages and pages of people saying they have and have had the same problems I’m having since a week after launch of this phone

    • xer0

      Same here. My wife and I each got a G2x earlier this year and were absolutely sick of paying $170 a month for a service that wouldn’t work. Call quality was laughable even with perfect signal. Less than perfect signal made it tough to get through a conversation…and signal was very often far from perfect. Not to mention we would miss calls everyday and would usually get voicemail and text message notifications several hours after they came in.

      We reset the phones, rooted and removed the bloat. Nothing made them work properly. I’m convinced the G2x is just a crap phone and I do blame T-Mobile since it was their flagship phone this past summer. They put their name behind it so they need to make it right to retain the customers they’ve pissed off by selling them subpar equipment. There were complaints almost immediately with the G2x yet T-Mobile did nothing to make it right or at least nudge LG to make it right.

      So we’re done. We got iPhones with Verizon on Friday and we’re already much happier. We’ve actually been able to have a few conversations without having to repeat ourselves several times. Oh and I can actually receive calls in my basement now! :D

      I’ll admit that I feel a little bad leaving T-Mo because they have been a decent company and honestly when we were using iPhones on our FlexPay plan we were very content. But when it comes down to it we made a business decision. We were paying the same for T-Mobile that we’re paying now for Verizon…no lie. We have less minutes now but still plenty for us. With the uncertainty of what is going to happen with the merger thrown in we felt it was just best to get out now rather than keep dealing with it only to incur the same ETF’s in 6 months when we  finally can’t deal with it anymore.

  • Winski

    You really are kidding, right? Do you guys at TMO sit around nights thinking up stupid human tricks for laughs? Really?

    Just close the doors and be done with it….

  • StevenJ

    Funny, my roommate was a postpaid customer for 5 years…Called yesterday to cancel and they didn’t offer a thing.  She had never paid a bill even a day late. Surprising.  I switched to prepaid (at least temporarily) and the customer service staff is easily the worst I have ever encountered anywhere.  I don’t care if they’re outsourced to a foreign country; they should be able to speak and understand English and be able to answer questions about the plans and policies.  They failed miserably.   Im just biding some time till my phone croaks at this point..but at least cut my bill in half by switching to prepaid for the time being.  Id only sign a 2 year contract for an iPhone….Im sure one day soon, iPhones will come to prepaid.  Interestingly, I read an article bemoaning the fact that Tmobile didn’t get the iPhone and said that if they had, they would have been one helluva attractive option.

  • Jaygqitalia

    You know whats also funny about this deal. The fact that the Wildfire is FREE WITH NO MAIL IN REBATE online at there website.

    • Christovercame

      Thats not funny. The wildfire sucks. Tmo should pay you to use it

  • Jaygqitalia

    You know whats also funny about this deal. The fact that the Wildfire is FREE WITH NO MAIL IN REBATE online at there website.

  • Jaygqitalia

    You know whats also funny about this deal. The fact that the Wildfire is FREE WITH NO MAIL IN REBATE online at there website.

  • Aaron64

    Haha T-Mobile is basically giving you a phone that is already free on their site. Yeah not everyone wants the iPhone but people would like to have the option. After being with TMobile for over 7 years I’m leaving. I’m just glad that my contract was up in May and I didn’t re-up. Sure having a phone is a good source of entertainment, with movies, games, etc. but being able to get a signal is what is most important to me. I’m fed up of not being able to get a signal inside but as soon as I walk a few feet away from the building my signal is great. Last winter I had to take my brother to the ER and couldn’t get a signal in the hospital while everyone else could. I had to walk outside so I could call my mom and let her know. Is it that hard to give us the same options in phones and better coverage, inside and outside. It’s kinda depressing when you’re in a building and everyone with AT&T, Verizon, and Sprint phones are getting a signal inside but you’re not. I may as well pick up smoking cause I’m always outside with the smokers just so I can get a signal.

    • Gnome

      Welcome to the club. I can get 4 or 5 bars when I’m driving around town and in the city but I’m lucky to get 1 bar when I’m in my house or any building. Maybe T-Mobile is trying to tell me that I should start texting/making phone calls when I’m driving…

    • Gnome

      Welcome to the club. I can get 4 or 5 bars when I’m driving around town and in the city but I’m lucky to get 1 bar when I’m in my house or any building. Maybe T-Mobile is trying to tell me that I should start texting/making phone calls when I’m driving…

  • i’ve been with tmobile for over 8yrs and i’m about to leave I want the HTC Titan WP7 coming out

  • Metroguy

    EPIC FAIL.. Wildfire cant stop the Iphone Monster. What the hell was tmobile thinking when they put this up. The only way to put a dent at iphone launch was to make all phones free.

    • derek 21

      hahaha 

  • SF

    I’ve been with T-Mobile since 2003 and will be leaving as soon as my contract is up.  I’m leaving because of poor reception, no service during SD blackout, and most of all no customer service!!  I pay my 250 a month by auto pay and have noticed a swift decline in their attitude toward helping with simple requests in my last dealings with them.  I have stayed this long because I truly wanted it to work and give them the benefit, but alas I must move on to something better. 

    • Kyzecyte

      i have the same problem with t-mobile i have 5 lines and all i get from the is bullshit so im doing the same thing as soon as my contract is done. and been with tmobile since it was called voicestream.

  • Abtexas83

    Wow! My girl has a 4g device with sprint. We both have good reception but she has really sloooow data speed. sitting next to her I get about 10 megs down and 3 up, while her phone gets less than half that. My sister has Verizon and every time we hang out my reception around town is far better than hers. Plus she is always telling me that her bill is ridiculous. And as far as ATT goes, screw that! I guarantee that everything you have (cable, cell service, home phone, work phone and more) go through ATT’s lines at some place and time. they own everything! don’t think you are an ATT customer?? I promise that a portion of the bill you pay (whatever it may be) goes in to ATT’s pocket. I have lived in three different citys in the past several year and have never had a problem worth crying about with T mobile. And as far as leaving for another company for a different phone, that is crazy!. are you gonna change carriers every time something new comes out? Thats great for your credit…. 

    I’m gonna stay with T mobile. great phones, cheap plans and fast data speeds. No problems here in Austin TX.

  • Abtexas83

    Wow! My girl has a 4g device with sprint. We both have good reception but she has really sloooow data speed. sitting next to her I get about 10 megs down and 3 up, while her phone gets less than half that. My sister has Verizon and every time we hang out my reception around town is far better than hers. Plus she is always telling me that her bill is ridiculous. And as far as ATT goes, screw that! I guarantee that everything you have (cable, cell service, home phone, work phone and more) go through ATT’s lines at some place and time. they own everything! don’t think you are an ATT customer?? I promise that a portion of the bill you pay (whatever it may be) goes in to ATT’s pocket. I have lived in three different citys in the past several year and have never had a problem worth crying about with T mobile. And as far as leaving for another company for a different phone, that is crazy!. are you gonna change carriers every time something new comes out? Thats great for your credit…. 

    I’m gonna stay with T mobile. great phones, cheap plans and fast data speeds. No problems here in Austin TX.

    • Anonymous

      Yeah, Sprints “4G” isn’t really that great, my friend had the Epic, beast phone but bad data service

  • Abtexas83

    But I do Agree about giving this phone to someone wanting an I phone. that’s like saying I will give you five dollars if you don’t take that one hundred bill over there. 

  • Abtexas83

    But I do Agree about giving this phone to someone wanting an I phone. that’s like saying I will give you five dollars if you don’t take that one hundred bill over there. 

  • CA

    t-mobile service has been pretty low lately.. My sources have told me that about 1-2 months they recently installed new routers in their towers and that has been the cause for poor reception the reason they did this is to save money and they do not care about the poor reception.  Their engineers even know this is true and they say that t-mobile knows this as well but they do not care because they rather save money with cheap equipment…. Fail

    • derek 21

      what sources would that be lmao that’s a fail this whole statement.

    • Zip10lax

      Your ignorance and misleading presumptuous comments are a fail…when you get done reporting to CNN about your findings, please dive back in to you’re cell phone espionage so that we may learn more

    • TMOTECH

      Your sources are wrong sir. it has to do with capacity. Something that takes time to remedy. It is being worked on. If anything the recent transition to pure IP on our transport has made our network more efficient. And it has absolutely nothing to do with reception. You need to understand how  networks work before you comment on something so complex. 

  • derek 21

    I understand how the offer doesn’t compete with a 4s, but really who in their right mind would offer the s2 and the amaze for free lmao, when their specs blow the 4s away regardless of what os you love or prefer. Tmobile is trying but they are not stupid , sprints in the hole for the next 5 years for a phone that came out last year in a sense that they still convinced millions of people to pay 200.00 sign a 2 year agreement, and have them sick when the 5 comes out next year with no upgrade lol. 

    People that follow phones would know the 4s would have been incompatible with tmo as is the 4, did apple really know they weren’t releasing the 5 this year till oct event? be real people got sucked into some bs that they will be complaining next year about. lol

    • My Name Is….

      i have no idea what you just said

      • derek 21

        people are retarded for signing a 2 yr agreement and leaving tmo for an iphone when they are going to be bitchin next year when the iphone 5 comes out and they have no upgrade, and not  given any credit on the 4s. DO YOU understand now.

        • derek 21

          sick in my words, means upset, looking stupid, ranting/raving do all those words  make sense to you or should i break it down some more?

        • Anonymous

          The 4S Is a great phone better then any Android ive had on Sprint or Tmo & ive had quite a few. Finally Im not worried abt what new phone is out every other day as apple is at least a year and you know what I may just be satisfied for 2 years even if they do release the 5 or whatever before & im sure alot of others w still be fine. Plus the resale value is so good on iphone. Ebay right now is offering close to 300 to sell the 4!. So im not real worried. And I never was all big on the iphone but im now converted.

  • Oce

    Just called CS and got a GSII free w/free shipping.  I have 5 lines of service and my line was OOC.  I lost my Vibrant and told them I wanted a GSII instead of paying $130 for a replacement Vibrant.  I was very polite but direct and told them if I had to pay over $200 for a GSII I would simply just get the ATT version.  Not fond of ATT but at least they do have 3g service in my area whereas Tmo doesn’t.  I didn’t expect to get it free so I just could not refuse.  So I say if you are a on a postpaid account and are OOC then you definitely have some bargaining power.  

  • BklynMan

    What Tmobile should do,bring back the G2,and offer that phone as free phone to counter the iphone,to the people that want to leave for it. Or offer offer the HTC Sen. or MyT 4g Slide. It’s not going to hurt them giving Sen.or 4g Slide for free since they just came out with The Amaze,and SG2. The new phones that are coming out on the 11/2/11. This not rocket sci. Tmobile,if anyone form the glass tower
    read this site!

  • Tatdude806

    I have one of my lines as full upgrade eligible. They wouldn’t offer anything when I said I would take the line to AT&T for the iPhone 4S… Best they could do was a MT4GSlide for $317..
    What a flipping joke… That is why I buy my phones out right and will not resign a contract…

    • Kidthunder94

      LOL if you were quoted 317 then you are not fully eligible.

      • Deeezzzz

        Word. $317 is not a full discount cuz.

    • derek 21

      you weren”t eligbile for a full upgrade if the slide was 317.99 its 217.99 after 50 mir. 

  • I just went ahead and left T-Mobile after 8+ years.  Between the lack of iPhone and what seemed to be deteriorating data service in the Vegas valley, I’d had enough.

    • Anonymous

      My data service is amazing with my Galaxy S II/42Mbps HSPA+ – you’re on crack. No other carrier is better. I’ve used them all. The carrier you’ve moved to is as slow or slower. AT&T doesn’t even work on the strip. Sprint is slow everywhere. Verizon is constantly below 700Kbps

      You left because you want the iPhone. Stop lying.

      • SuperDuper

        You really aint bright. Speed does not equal coverage. Think about it before opening yapping again. Seriously, think about it.  

        • Anonymous

          I’m sick of people telling me I’m not bright, when they are the dullards

          Data service has little to do with coverage. Coverage does not = Data service.

          Deteriorating data service means the speeds have dropped or there are connection problems. Has nothing to do with coverage.

          So if you interpreted that they used the wrong words in describing their problems, great – you can read minds over the internet. But they clearly said DATA SERVICE

        • Littlesis1774

          T-mobile is DONE

        • Not as long as there is Android!!! Tmo will be ok!  Plus, only Simpletons use Iphones!  The Wise Use Android!

        • TMOempoyeeofthepast

          Its over. We are all part of the globe. Enjoy your device until it becomes another brick. Fool. Join my minions and rejoice in the beauty of iOs on a Droid.

        • maximus

          actually data speeds has a lot to do with coverage. One of the ways bandwidth is allocated for a user is based on the RF conditions(amongst other factors). If the RF coverage is strong, your data speeds would be higher if the backhaul and no of users are not limiting. Most times its a higher user load in cities which cause the slow speeds since we expect good RF inside city limits.
          But if you have poor RF, no matter the user limit or backhaul, you would be allocated lower bandwidth.

        • Anonymous

          If someone is having COVERAGE/SIGNAL issues, that’s what they would say, it’s as simple as that. You don’t describe coverage or signal issues as data service deterioration.

          I live in Las Vegas. T-Mobile hasn’t taken any towers down to mess with the signal and intentionally piss people off. There has been virtually no change in the coverage over this past year. So, you’re wrong. Thanks.

  • Neoprimal

    I can completely understand someone leaving a carrier because of poor quality phone service or super slow cell data (especially if they depend on it for some reason), but I will never understand the logic behind switching carriers for types of phones especially considering nowadays that people switch their phones every 2 years or so anyway.

    I can understand a switch from VZW to ATT and vice versa or any of those to Sprint as Sprint has the second best value plan compared to TMo (if you don’t need unlimited data), but TMo to any other carrier is pretty senseless (unless, as I mentioned previously it just all round sucks for you or you need more than TMo can offer in some way, shape or form). So you’re going to pay at the very minimum over $500 MORE on an individual plan (assuming a switch from TMo to Sprint…ATT and VZW = much more) over 2 years just to move from so and so phone to the iPhone4S? (or any other phone, it’s just an example).
    There’s no real justifying it. But I also understand that people like what they like so there’s that. I say if people want to leave, let them. Only posers and people who weren’t going to leave anyway would ever take an alternative so why bother with this offer? And as it states in the article – the Wildfire S is absolutely not anything close to competition to/for the 4S so either get serious or let folks move on to something they like/want.

    • Nick

      People want the iPhone.  That’s all there is to it.

      If everyone just wanted to pay the lowest price of the 4 carriers, Tmobile would be the market leader.

      Clearly people will pay a premium for what they want.

      • Neoprimal

        And that is clearly a part of my point (where I say people want what people want) and go on to say that I don’t see why TMobile is doing this. 
        If someone wants a phone on another network, why try to keep them by offering a phone on the TMobile network? It’s not like you’re trying to keep someone from leaving by offering them a GS2 for a GS2, they’re saying take this HTC Wildfire S and stay with TMobile….doesn’t seem like a logical move. Why would any customer who is genuinely interested in an upgrade from their current iPhone 3GS or 4 going to stay with TMo for a Wildfire S?

    • Eric Filarski

      Actually Sprints plans are pretty damn nice.  This about this one for a second when I was with T-mo my plan was unlimited $49 a month + a $30 data package.  My current plan with Sprint is $69 + a $10 data package do the math it’s the same price and I still have unlimited txt, email and data the only thing I’m missing is unlimited minutes which I rare used to being with on a normal week before 7.  Most if not all of my talk time was after 7 and on weekends which I have free as well.  So yeah I didn’t lose much and I gained from having a better network (for me atleast) where I need my phone to work.

      • Not only is is not “Unlimited Minutes” on your Sprint Plan – If you had it would only be “Unlimited Mobile-to-Mobile Minutes”  TMo has “Unlimited Minutes Period (Mobile and Land Lines”.  As a businessman I need Unlimited Land Line Minutes for obvious reasons.  So, Tmo get’s my dollar!  Plus, I’m on the EverMore + Plan $69 bucks unlimited Any Talk, Text and Web!!!

    • Anonymous

      I left T-Mobile (after being with them for 5 yrs) on the 14th of this month to Verizon for the iPhone.

      Enough said.

      • Rdotson

        Lol… Verizon iPhone is garbage…the HTC wildfire is even better…lol.

        • Anonymous

          good luck foo, cus you’ll need it.

        • Nest11

          Just wait your first bill and show us your “happy” face when you see it….loser

        • Anonymous

          Oh I’m sure I’m a loser. Sorry I’m not stupid ok. I’m prepared for all this. Remember that not everyone is in the same position as you.

          Thanks for your concern. But try harder next time ok, or even better… Don’t try.

        • Anonymous

          Oh I’m sure I’m a loser. Sorry I’m not stupid ok. I’m prepared for all this. Remember that not everyone is in the same position as you.

          Thanks for your concern. But try harder next time ok, or even better… Don’t try.

    • Anonymous

      LOl what crazy math are you using that Sprint is 500.00! more per year then tmo??

  • Christovercame

    Apple wont let T Mobile sell the iphone for two reasons:
    T Mobile doeznt have strong good coverage
    the iphone isnt the best at having strong signal

    Apple wants their customers to be happy and satisfied and if the iphone became available with tmobile you would have a really cool phone that doesnt work. T Mobile already has a whole line up of those.

  • Christovercame

    Apple wont let T Mobile sell the iphone for two reasons:
    T Mobile doeznt have strong good coverage
    the iphone isnt the best at having strong signal

    Apple wants their customers to be happy and satisfied and if the iphone became available with tmobile you would have a really cool phone that doesnt work. T Mobile already has a whole line up of those.

  • booooo

    a wildfire?!?!??!?!?!!??? seriously????!?!?! lolololol, FAIL tmobile once again.

  • The I-phone is #1 this is the reason i left T-mobile months ago…. Something tells me if T-mobile doesnt give the people what they want, they arent going to have any customers left.  Plus T-mobile coverage sucks, before when i had T-mobile a lot of the calls would go straight to voice mail, with AT&T & I phone my phone rings everytime, even when i’am in the basement cleaning it out.

    • Guest

      Your AT&T coverage is better than T-mobile ? … where do you live ?  I live in houston and T-mobile has 4g and/or 3g every where I go.

      If AT&T works better for you, I am glad you found your fix, but to say that T-mobile coverage sucks is a flat lie … specially if your basis for comparison is AT&T

  • Realcool2000

    None of the IPhones use Flash, hows does this impact them. As far as I know Flash is needed for alot of video viewing and other motion related graphics…can someone please explain how not having Flash the IPhone is the same standard as all Android phones that do….I just dont know enough about this and want to know…

  • Ferminmartin2003

    You minus well shoot yourself in the head tmo….I love magenta never had a problem but not getting the iPhone while your other top 3 competitors do is a death sentence. I for one do not like the iPhone I prefer android but people now a days are naive and ignorant only willing to buy a product cuz of the name brand. One thing is for sure the app store on the iPhone is pretty good that’s the only reason why I would probably get one other than that no thanks android just needs more support from app developers to finish off the iPhone

    • Chris Washington

      Me – well shoot yourself in the head tmo = ???

  • Seeyas

    THIS IS A JOKE RIGHT ?  I just got the Galaxy S2, and low and behold it has no WIFI – even though the ads and all specs say WIFI . Last time I heard false advertising is illegal.  Needless to say the phone goes back and I’ll keep using my old unlocked Iphone4 – I REALLY WANTED  TO SWITCH TO ANDROID POWER, but enough is enough… No more waiting for the next best phone with Tmobile and Samsung.  And I’m sure a month after they realease the Prime or google or what ever they want to name it – they’ll announce the Next Best phone .  I hope it bites them real hard for lying and playing games.  But then this is how they plan on moving everyone over to Pre-Pay to make it easier for the Merger.

    • ogopogo

      Ummm…..It definitely has WiFi.

    • ItsMichaelNotMike

      Huh? Sounds like you are not doing something right. The phone has WiFi. In fact it has 802.11a, 802.11b, 802.11g, 802.11n.

      Perhaps this is your first Android phone.

      Go into (Settings), (Wireless & Networks), (WiFi), turn it on.

      Then click (Wi-Fi Settings) to detect WiFi in your area.

    • Chris Washington

      learn2android

    • Rdotson

      They must update your SIM with a new one in the box or wifi won’t connect…i’m using wifi on galaxy s2 as I text. All you need is new Sim. The rep at store should have told u this. Don’t be so emotional.

      • Tortionist

        I’ve been using the same SIM card for three years running and Wifi works on my SGSII.

    • Anonymous

      This is the typical T-Mobile customer. And others wonder why we don’t care if you stick around or not.

      It doesn’t have WiFi. Are you BLIND?

    • Guest

      Well as we all see from the Main Page reply, Tmo is” finally adding WIFI UPDATE, as it was shown on the specs page “, 
      For the few who used it -maybe a glitch or you really where not using true wifi- might want to check your minutes used and data usage for the X’s you thought you where, as other found they where still on the regular data and minute usage- never on wifi as thought to be. 
      As for getting rid of entitled customers- crawl back under your rock,  myslef and my employees have been with Tmo when it was voice stream, can you count how many years that would be -or must you take your shoes off to use your toes. 
      As stated prior WIFI has always been in the specs – just not configured in the phone, another oversight…
      Things that make you go hmmmm…

  • Richard Bernard

    WOW….(just my 2cnts worth).  I was w/ Tmobile when I was in Germany (I’m in the Army).  Truthfully at that time (2002-2005) that was the only cell carrier they had.  Came to the states and was promised that I should be able to roll over straight and use the phone in the state.  Didn’t work….oh well.  Signed up w/ Cingular at the time (Verizion was way to expensive and plus I wanted a network w/ SIMS card). Service w/ pre-ATT sucked. Bills were never the same from either online, over the phone, or paper bill.  Left pre-ATT and went to Tmo.  Customer service was great, plan rates where even better, and they offered me the world when I dropped my phone.  I also received signal w/ my phone where others wouldn’t (i.e. basement so truthfully it’s not really the phone carrier but the phone itself).  HELIO was the hottest thing coming out so I switched, main reason for that was I lived in upstate NY (Watertown).  Great signal except for this one street (which was a dead spot for any carrier) to include buildings and whatnots.  If I didn’t get signal, no one did except…………………………..when I would travel a few miles north of Watertown, Nothing, zip, notta….so the switch was made.  Stayed w/ HELIO as I moved to San Antonio.  HELIO gets bought out by VM, VM sales to Sprint, then back to Tmo.  Service was great in San Antonio area.  3G (back then) was faster than anyone else’s plus the plans were cheaper.   I was a company First Sergeant (1SG, yes, still in the Army) and my commander had an iPhone (3G I think, he would up grade every time). I had since switched over to the dark side of Andriod from BB to a MyTouch 4G.  Again, in the heart of the building were we worked, MyTouch4G would have full bars, iPhone no signal, and AT&T would have a couple of low bars hanging around.  Point being is that I won’t switch because of phones, Those that are saying they switched to Verizon and are paying the same price (but have less minutes) really aren’t paying the same price, your plans aren’t comparable.  If you would have stayed w/ Tmo and figured you aren’t using all of your minutes and reduced your plan, you would have reduced your plan cost and when you switched to Verizon would be paying more for the same plan.  I personally have never had a problem w/ CS from Tmo.  They have always been top-notch.  The only thing that I don’t like now is that I only get 2G in the area that I recently moved to but all carriers only get 2G after talking to my maintenance guy.  He said that 3G would be coming to the area after the new year (3G in some parts now) and 4G would be down in the FWB area.  I told him I had a 4G signal down there and he was upset cause w/ AT&T, he didn’t have 4G.  Yes I rambled but if Tmo isn’t for you, hope you found the carrier for you (cricket, boost, etc…..)

    • Blahblahblah

      Looks like they don’t require any writing skills to be in the Army.

      • guest

        What a horrible comment… show a little respect…

  • Richard Bernard

    WOW….(just my 2cnts worth).  I was w/ Tmobile when I was in Germany (I’m in the Army).  Truthfully at that time (2002-2005) that was the only cell carrier they had.  Came to the states and was promised that I should be able to roll over straight and use the phone in the state.  Didn’t work….oh well.  Signed up w/ Cingular at the time (Verizion was way to expensive and plus I wanted a network w/ SIMS card). Service w/ pre-ATT sucked. Bills were never the same from either online, over the phone, or paper bill.  Left pre-ATT and went to Tmo.  Customer service was great, plan rates where even better, and they offered me the world when I dropped my phone.  I also received signal w/ my phone where others wouldn’t (i.e. basement so truthfully it’s not really the phone carrier but the phone itself).  HELIO was the hottest thing coming out so I switched, main reason for that was I lived in upstate NY (Watertown).  Great signal except for this one street (which was a dead spot for any carrier) to include buildings and whatnots.  If I didn’t get signal, no one did except…………………………..when I would travel a few miles north of Watertown, Nothing, zip, notta….so the switch was made.  Stayed w/ HELIO as I moved to San Antonio.  HELIO gets bought out by VM, VM sales to Sprint, then back to Tmo.  Service was great in San Antonio area.  3G (back then) was faster than anyone else’s plus the plans were cheaper.   I was a company First Sergeant (1SG, yes, still in the Army) and my commander had an iPhone (3G I think, he would up grade every time). I had since switched over to the dark side of Andriod from BB to a MyTouch 4G.  Again, in the heart of the building were we worked, MyTouch4G would have full bars, iPhone no signal, and AT&T would have a couple of low bars hanging around.  Point being is that I won’t switch because of phones, Those that are saying they switched to Verizon and are paying the same price (but have less minutes) really aren’t paying the same price, your plans aren’t comparable.  If you would have stayed w/ Tmo and figured you aren’t using all of your minutes and reduced your plan, you would have reduced your plan cost and when you switched to Verizon would be paying more for the same plan.  I personally have never had a problem w/ CS from Tmo.  They have always been top-notch.  The only thing that I don’t like now is that I only get 2G in the area that I recently moved to but all carriers only get 2G after talking to my maintenance guy.  He said that 3G would be coming to the area after the new year (3G in some parts now) and 4G would be down in the FWB area.  I told him I had a 4G signal down there and he was upset cause w/ AT&T, he didn’t have 4G.  Yes I rambled but if Tmo isn’t for you, hope you found the carrier for you (cricket, boost, etc…..)

  • Richard Bernard

    WOW….(just my 2cnts worth).  I was w/ Tmobile when I was in Germany (I’m in the Army).  Truthfully at that time (2002-2005) that was the only cell carrier they had.  Came to the states and was promised that I should be able to roll over straight and use the phone in the state.  Didn’t work….oh well.  Signed up w/ Cingular at the time (Verizion was way to expensive and plus I wanted a network w/ SIMS card). Service w/ pre-ATT sucked. Bills were never the same from either online, over the phone, or paper bill.  Left pre-ATT and went to Tmo.  Customer service was great, plan rates where even better, and they offered me the world when I dropped my phone.  I also received signal w/ my phone where others wouldn’t (i.e. basement so truthfully it’s not really the phone carrier but the phone itself).  HELIO was the hottest thing coming out so I switched, main reason for that was I lived in upstate NY (Watertown).  Great signal except for this one street (which was a dead spot for any carrier) to include buildings and whatnots.  If I didn’t get signal, no one did except…………………………..when I would travel a few miles north of Watertown, Nothing, zip, notta….so the switch was made.  Stayed w/ HELIO as I moved to San Antonio.  HELIO gets bought out by VM, VM sales to Sprint, then back to Tmo.  Service was great in San Antonio area.  3G (back then) was faster than anyone else’s plus the plans were cheaper.   I was a company First Sergeant (1SG, yes, still in the Army) and my commander had an iPhone (3G I think, he would up grade every time). I had since switched over to the dark side of Andriod from BB to a MyTouch 4G.  Again, in the heart of the building were we worked, MyTouch4G would have full bars, iPhone no signal, and AT&T would have a couple of low bars hanging around.  Point being is that I won’t switch because of phones, Those that are saying they switched to Verizon and are paying the same price (but have less minutes) really aren’t paying the same price, your plans aren’t comparable.  If you would have stayed w/ Tmo and figured you aren’t using all of your minutes and reduced your plan, you would have reduced your plan cost and when you switched to Verizon would be paying more for the same plan.  I personally have never had a problem w/ CS from Tmo.  They have always been top-notch.  The only thing that I don’t like now is that I only get 2G in the area that I recently moved to but all carriers only get 2G after talking to my maintenance guy.  He said that 3G would be coming to the area after the new year (3G in some parts now) and 4G would be down in the FWB area.  I told him I had a 4G signal down there and he was upset cause w/ AT&T, he didn’t have 4G.  Yes I rambled but if Tmo isn’t for you, hope you found the carrier for you (cricket, boost, etc…..)

  • Haha, THAT is supposed to be the equivalent of an iPhone 4s? That is just pitiful. It looks like a toy for children. I just left T-Mobile for Verizon, been with T-Mobile for 6 years and liked them very much, but the writing is on the wall. My iPhone was nearly three years old and I needed a new one–tired of using EDGE, tired of the jailbreaking, and with the spectre of AT&T on the horizon, it was time to go. I miss my cheap plan, but I now have a beautiful white iPhone 4s 32 GB and real 3G coverage. I am not interested in Android and never will be. I value ease of use and compatibility with my Mac. T-Mobile just doesnt cut it anymore. :-(