T-Mobile To Add Pay-Per-Use Data To All Smartphone Accounts On September 15th

T-Mobile is set to make a sweeping change to 11.4 million smartphone accounts with the placement of a Pay-Per-Use data feature added to all accounts that do not currently have a data plan. Customers will receive a notification that the feature has been added prior to September 15th with additional details being sent out with September billing. It will take up to eight weeks after September 15th to ensure that all customer accounts have this new featured added and according to this leaked screenshot, it cannot be removed through the device or My T-Mobile. That leaves a customer service option and we aren’t sure if that is conspicuously absent or if it will be the only way a customer can remove the feature and put a block on the plan.

There is of course no charge for the pay-per-use feature but it emphasizes the need to be careful what buttons you are pressing when you fire up that smartphone. We’re looking for more details regarding this feature and hopefully we’ll have an update prior to September 15th. For most T-Mobile customers this should have little to no impact whatsoever but for those of you who accidentally press that internet button it’s just something to be aware of.

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  • Dude Lebowski

    First comments are banished by the moderator…that’s me and I’m banishing it. No “firsts” allowed!

    • Anonymous

      So are you going to be the first commenter on every story? Lol

      On topic, there has got to be a way to remove this stupid add on.

      • Tortionist

        Here’s a thought. Don’t use it, then you don’t have to pay for it. Use wifi instead. Let’s see you try and not pay for internet access on a computer and see how that goes. It’s the same thing with smartphones, or rather T mobile’s data. 

        • No One Special

          The problem is that about 97% of T-Mobile customers are cheap-a** retards who don’t know what they’re doing with their phones in the first place. “Geez, I’m on the Interwebz! Sweet!” with no thought of how much their data usage is going to cost, or that it’ going to cost ANYthing. Or they gave their grandkid a phone and have no idea how little Johnny used so much data! “He swears he never was online!”

          Yeah, I know, User Beware.

          But still, live in the real world.

          The real world where the majority of our customers are idiots.

        • Anonymous

          I’m sure T-Mobile appreciates you getting on the internet and badmouthing the people who keep T-Mobile in business. 

          After the merger, when you’re searching for a new job, be sure and tell the person who is interviewing you how much you despised the customers you dealt with every day. 
          Somehow I’m reminded of Charlie Sheen. “Winning!”

        • Whatever.

          Go take calls for a day and you will see exactly what they were taking about.. People calling to curse you out because their phone didn’t work only to find out they never charged the damn thing.. Or I dropped it in the toilet why doesn’t it work anymore.. I actually found it alarming the amount of people who didn’t even realize their phone had a battery…

        • Anonymous

          I took calls for many years at T-Mobile and like many on here, my opinion of the customers was quite low towards the end of my time there. After I collected my last paycheck and went off to pursue a new career, I did some soul searching and I realized just how lame and petty it was for me to hold those customers in such disdain.

          If it wasn’t for the customers, nobody at T-Mobile would have a paycheck. That’s the bottom line.

          Customer service is a hard job, sales is a hard job. I get that. Frankly, no matter who you work for, any entry level job is challenging. But getting on the internet to vent your frustrations isn’t really a productive use of time, nor does it make your job any easier.

          Let’s say you were in the market for a new car, and you were thinking about buying a Honda. During the course of your research, you happened upon a Honda forum that was full of Honda employees who seemed to love nothing more than letting the whole world know just how much contempt they felt towards people who purchased Hondas.

          Would that make you want to go out and buy a Honda?

        • No One Special

          Well, when I’ve collected my last paycheck and moved on to a new career, I’ll likely do the same. For now, however, I’ll enjoy my reasonable customers, and do everything I can to help them, and loathe the unreasonable idiots with the bizarre sense of entitlement that have forgotten that this is a for-profit organization, and who refuse to take responsibility for their actions.

        • No One Special

          Well, when I’ve collected my last paycheck and moved on to a new career, I’ll likely do the same. For now, however, I’ll enjoy my reasonable customers, and do everything I can to help them, and loathe the unreasonable idiots with the bizarre sense of entitlement that have forgotten that this is a for-profit organization, and who refuse to take responsibility for their actions.

        • Whatever.

          Go take calls for a day and you will see exactly what they were taking about.. People calling to curse you out because their phone didn’t work only to find out they never charged the damn thing.. Or I dropped it in the toilet why doesn’t it work anymore.. I actually found it alarming the amount of people who didn’t even realize their phone had a battery…

        • Whatever.

          Go take calls for a day and you will see exactly what they were taking about.. People calling to curse you out because their phone didn’t work only to find out they never charged the damn thing.. Or I dropped it in the toilet why doesn’t it work anymore.. I actually found it alarming the amount of people who didn’t even realize their phone had a battery…

        • Tortionist

          No one special and whatever both have valid points. I’ve been in the T mobile store on a few occasions and seen customers, or rather heard customers ask some not so bright questions. I also see your point as well.

        • Anonymous

          I’m sure T-Mobile appreciates you getting on the internet and badmouthing the people who keep T-Mobile in business. 

          After the merger, when you’re searching for a new job, be sure and tell the person who is interviewing you how much you despised the customers you dealt with every day. 
          Somehow I’m reminded of Charlie Sheen. “Winning!”

        • Tortionist

          You do have a valid point. I’m not even a TMO employee and I constantly see what you’re talking about. Teenagers and kids don’t need smartphones, their parents should also monitor them, but that’s just my own personal opinion. My 15 year old son just got his first phone and it wasn’t a smart phone, but tyen he went to live with his mom for a year and he already has a smartphone Verizon. Sometimes I could just shoot my ex. She’s undoing all the hard work I put into making him responsible and a worker. Go figure.

        • Anonymous

          I guess I’m in the other 3% since I’m not a cheap-a** retard who doesn’t know what they’re doing with their phones. :)

        • No One Special

          The problem is that about 97% of T-Mobile customers are cheap-a** retards who don’t know what they’re doing with their phones in the first place. “Geez, I’m on the Interwebz! Sweet!” with no thought of how much their data usage is going to cost, or that it’ going to cost ANYthing. Or they gave their grandkid a phone and have no idea how little Johnny used so much data! “He swears he never was online!”

          Yeah, I know, User Beware.

          But still, live in the real world.

          The real world where the majority of our customers are idiots.

  • Former employee

    Glad I don’t work there anymore. People are going to complain..a lot

    • Mthom73

      Its so tmo can start forcing data plans on smartphone users. Like AT&T does with there smart phone users.

    • Mthom73

      Its so tmo can start forcing data plans on smartphone users. Like AT&T does with there smart phone users.

  • Former employee

    Glad I don’t work there anymore. People are going to complain..a lot

  • Former employee

    Glad I don’t work there anymore. People are going to complain..a lot

  • Sakmaniac

    Hasn’t Verizon been sued for this garbage before?

  • Sakmaniac

    Hasn’t Verizon been sued for this garbage before?

  • Former Employee II

    I am also a former employee who quit on their own free will and is excited not to be a part of these changes because it was stressful before I can only imagine how it is now.

  • Former Employee II

    I am also a former employee who quit on their own free will and is excited not to be a part of these changes because it was stressful before I can only imagine how it is now.

    • Former Employee III

      I feel you.  I worked for T-Mobile for 7+ yrs and I left because I didn’t like the direction of the company.  They say the customer is the number one priority but make decisions that prove otherwise.  They want to be the place to work, but favoritism runs the company.

      • Anonymous

        I left this month last year and never looked back. :) 

        • jarjon76

          So that’s why you’re constantly trying to cheat T-Mobile. I was wondering what type of axe you had to grind and now I know.

        • Anonymous

          Exactly how am I cheating T-Mobile out of anything? I have multiple lines with a full range of services and I pay my bill well before its due.

          You seem to see liars and cheaters everywhere you go. That’s a sign of a serious mental disorder. Perhaps you should spend less time on Tmonews and more time with your therapist. 

        • Anonymous

          Exactly how am I cheating T-Mobile out of anything? I have multiple lines with a full range of services and I pay my bill well before its due.

          You seem to see liars and cheaters everywhere you go. That’s a sign of a serious mental disorder. Perhaps you should spend less time on Tmonews and more time with your therapist. 

        • formeremp2

          i left on the 29th of last month after four long years, found a company that was more customer focused and whose management has not went to entire crap yet.

          best decision of my life at this point

        • Anonymous

          Congratulations! :) 

        • ducatiswagg2

          Still an employee, I hated to see this. I’m going to hate the calls it brings this tired retention rep as well. However I also understand that if this at&t merger doesn’t go thru, our parent company DT is basically kicking us out the house and we have to make it on our own. Should have been doing this from the get go, then it wouldn’t be such a shock now. *Shrugs* is what it is. #ThatIsAll

        • Anonymous

          I feel you. Customer Loyalty has got to be one of the hardest jobs in the company. 

        • No One Special

          Are they still hiring? LOL

        • No One Special

          Are they still hiring? LOL

      • No One Special

        I knew we were in trouble when one of the Big 5 changed from “Best Place to Work” to “Best Place to Perform”. 

        Ah, the good old days!

  • http://pulse.yahoo.com/_22F4BJBKQ4EDLR5DYRTQKQTUM4 DJSA

    Maybe they are trying to just get people who wiggled out of contracted data, but I always have 1 line out of forced data (out of contract period) and give my mom my phones when I buy a new one, so I don’t want data on that line since she won’t use it.  With the phone in her purse I can see this costing me a crapload of money.  I will have to call t-mobile and I probably won’t be in the best state of mind for them doing this without my consent.  It’s obvious that we already have choices.  If we wanted data plans we’d get a data plan (like I have on my line).  This just seems shady, like they are becoming as shady as the AT&T I left many years ago only to have them hunt me down and take out my carrier (tmo) to get to me…

    DAMNED AT&T conspiracy! :)

    • Tortionist

      Do you know of any internet service providers that don’t charge for the internet access? I don’t. This is the exact same thing. How is that shady? They’re just making you pay for whatever data you use. Contrary to popular belief, data is not free for T mobile. This a way for them to get people to quit mooching off of the system. Anyone that thinks T mobile shouldn’t be charging people for using their data needs to grow up and realize that nothing in life is free. Everything has some kind of cost whether it’s monetary, psychological, emotional, time lost, or implied. I see nothing shady about this. Just because things don’t work out to your benefit doesn’t mean something is shady….I’m not talking about you in particular, but rather people in general, especially today’s generation that think they deserve everything without working for it. 

    • Tortionist

      Do you know of any internet service providers that don’t charge for the internet access? I don’t. This is the exact same thing. How is that shady? They’re just making you pay for whatever data you use. Contrary to popular belief, data is not free for T mobile. This a way for them to get people to quit mooching off of the system. Anyone that thinks T mobile shouldn’t be charging people for using their data needs to grow up and realize that nothing in life is free. Everything has some kind of cost whether it’s monetary, psychological, emotional, time lost, or implied. I see nothing shady about this. Just because things don’t work out to your benefit doesn’t mean something is shady….I’m not talking about you in particular, but rather people in general, especially today’s generation that think they deserve everything without working for it. 

    • http://ashn.myopenid.com/ Ash

      Just disable mobile data if you have any phones to give to your mom.

    • http://ashn.myopenid.com/ Ash

      Just disable mobile data if you have any phones to give to your mom.

  • Anonymous

    hmmm? this notice kinda reminded me of something… Oh yeah! remember the time when AT&T impose a new policy requiring all smartphone to have a data plan! >_>

    Wow… I guess it will be the end of TMobile.

  • Anonymous

    hmmm? this notice kinda reminded me of something… Oh yeah! remember the time when AT&T impose a new policy requiring all smartphone to have a data plan! >_>

    Wow… I guess it will be the end of TMobile.

  • T-Mobile’s former #1 fan

    The USA phone companies are definitely gonna be dead for this. Especially when a stupid cock-sucking company took over T-Mobile (which is no longer cool!).

  • Sespin1064

    My last day is the 30th, woo hoo! on to bigger and better things :) Finally out of retail

    • TmoRSA

      Congrats!

  • pinto

    This is actually a very smart move by T-Mobile if they use it the way I think they should. Allowing people to buy smart phones, but never use data. This could ultimately get more people to T-Mobile as people like my parents that want to text and call, but use wifi at home.

    If there is no charge for it, all they are saying is that if you have a smart phone on our network and not a data plan, we will bill you by data you use on our network. Yoi. An easily block data from the phone or online in your account.

    • derek 21

      i agree i don’t know about the comments below about how this is in someway forcing data upon someone? where do yall get those ideas from, it’s pretty basic before this change if u accessed any portion of web on your phone/smartphone you received this feature and sms, now it’s going to be you can’t be blaming anything on your fingers, or that you didn’t know and all that. Def removes a lot of the bs out of the equation, now if you got the phone and don’t have required  data it lets you know ahead of time what you can get yourself into.

  • Anonymous

    Not surprised by this one bit. Remember ppl. Tmobile usa is a business…..a businesses purpose is to make money.

  • Lorinrae

    I used to work for tmo. These changes are just away to make money as always. I’m glad I don’t have to pressure people into adding web packages because they suddenly have a bill from pay per use. Not fun being a csr when things like this happen.

    • jarjon76

      Bitter ex-employee noted.

      • CO_yeti

        Head-in-the-sand current employee noted.

      • CO_yeti

        Head-in-the-sand current employee noted.

      • Lorinrae

        If you worked for a company that only cared about it owner not the employee or customer then you’d be bitter too!! It used to be a great company but for the last year it’s been all down hill. I hate to see the company go in this direction.

  • Nowhere

    Might I suggest every one contact the US Attorney General: 
    U.S. Department of Justice

    950 Pennsylvania Avenue, NW

    Washington, DC 20530-0001

    • jarjon76

      Might I suggest you’re being a bit dramatic? Geez.

    • Tortionist

      Might I suggest being responsible for yourself, which includes paying for things you use like data on a smartphone?

      • Anonymous

        Did anybody suggest that they shouldn’t have to pay for things they use?

        • ItsMichaelNotMike

          Tortionist is simply a tool spewing T-Mobile talking points. 

          No one in here has advocated using data for free.  He is just arguing with himself and I suspect he simply likes hearing himself hurl accusations and insults. 

        • Tortionist

          What are you doing on here? I thought you were done with t mobile. Didn’t you come on here on three different occasions and gloat about leaving and going over to Virgin Mobile?  Be done with it already if that’s the case.

        • Tortionist

          What are you doing on here? I thought you were done with t mobile. Didn’t you come on here on three different occasions and gloat about leaving and going over to Virgin Mobile?  Be done with it already if that’s the case.

        • Tortionist

          If you actually read the comments on here in stead of just glancing over them, you might get the same feeling I did, That some people don’t like the idea of paying for data and that it’s practically a crime for T mobile to find a way to charge everyone for it. Yes, a lot of people will complain about this new policy, but it’s totally fair. 

        • Tortionist

          If you haven’t learned yet, I would start now learning how to read between the lines. There are people on here complaining about the possibility of having to pay for data. Nowhere sounds kind of like one of them.

      • Anonymous

        Did anybody suggest that they shouldn’t have to pay for things they use?

    • http://ashn.myopenid.com/ Ash

      Or just disable mobile data?

    • http://ashn.myopenid.com/ Ash

      Or just disable mobile data?

  • PiCASSiMO

    How is this any different that attempting to use my old dumb phone (Nokia 6133) and check my e-mail via their Web2Go services? Normally I would be charge by the kilobyte… and in this case, by the MB (I assume).  So if people with smartphones were able to tap into the 3G/4G network without a data plan in the past, I’m more than happy to make sure that they will from now on be charged accordingly.

  • FedUp

    I was just at a TMO store where the customer in front of me was debating the service rep as to why these data charges were on their bill when they didn’t use any data (think it was a movie). Anyway the rep said that there is no way to disable the software as it is built into the phone. Some fancy pants lawyer somewhere is eventually going to file a class action against the carriers on this as all it does is bring in extra revenue for them (not to mention all the hours fighting complaints from customers). At least on a Blackberry you can “Hide” the application so it cannot be accidentally launched with unintended consequences!

    • Tortionist

      Anything downloaded onto your phone from online, anywhere, will either be done by wifi, or data. That’s it, yes there’s tethering, but it still uses wifi or data. A movie would require a working wifi or data connection. The easiest way to not accidentally launch an app is to either put it in a folder or leave it in the app drawer and be careful about what buttons you push. 

      • Mopar6464

        BS , you can do it through a hook up with your computer as well.

  • j b

    Currently pay per use is activated if you do not have a web plan and you try to access the internet on your phone, you get a message asking you if you want to add pay per use. Pay per use charges 1.99 per MB for web usage. When you reach 10.00 you get a notification via sms recommending to add a web plan. You get charged up to 50.00. When it reaches 50.00 you can still use it but no more charges occur. If you reach 5GB of usage you are throttled. You can call customer care and request to have the pay per use removed from the line. 

    • http://ashn.myopenid.com/ Ash

      That is fair, at least they ask you if you want to add pay per use, and there’s a $50 limit.
      Unlike other carriers, unlimited $$.
      I don’t get why people are crying about this and why people don’t know how to turn off mobile data….turn it off on your phone or call CS.

  • Lupon

    I wouldn’t be surprised if TMO and AT&T will be indistinguishable by the time the merger goes through (if it does).

  • Lupon

    I wouldn’t be surprised if TMO and AT&T will be indistinguishable by the time the merger goes through (if it does).

  • Lupon

    I wouldn’t be surprised if TMO and AT&T will be indistinguishable by the time the merger goes through (if it does).

  • Anonymous

    just turn off data if you dont want it not that hard 

  • AG

    Feature? How many people would actually sign up for it if they had the choice?

    • Anonymous

      Basically nobody. 

  • Cyclone

    Free WiFi is at stores, hotels, hospitals restaurants,at home. I turn off Packet Data and i’m good. 

    • Tortionist

      someone who gets it…..kind of.

  • Cyclone

    Free WiFi is at stores, hotels, hospitals restaurants,at home. I turn off Packet Data and i’m good. 

  • Disgusted

    This is an awful practice. Theyre trying to SCRAPE up as much revenue to return to DT before the takeover. T-mobile is over, most of the higher ups knew that long before. Robert Dotson, Sue Nokes, and John Birrer leaving should have been enough of a warning sign. Birrer alone could have turned T-mo back into a number 1 customer service rated company, lowered churn, AND advocated heavily for benefits for the front end customers and employees.

    • CM Punk’s Text

      You mean by discounting the already lowest postpaid plan since the news…

      Twice.

    • CM Punk’s Text

      You mean by discounting the already lowest postpaid plan since the news…

      Twice.

    • Brandon Dean

      Its charging for data on smartphones for people who dont have a plan, BUT ARE USING T-MOBILES DATA. It makes total sense, if you use t-mobiles data network, you either sign up for a fixed rate plan, or you pay by the use. No mooching while everyone else pays.

      And besides, t-mobile itself doesnt sell a smartphone without having a data plan attached, this just keeps people who buy unlocked phones from using data without paying for it.

      • AG

        Wrong! I have an unlocked smart phone and I can’t use T-MOBILES DATA. It won’t let me. But with this change if I accidentally hit the internet button, I will get charged and that what most of the people griping about. I hated that when I was with at&t and was one of the main reason I switched to T-mobile. You don’t have a unlocked smart phone, so don’t have any idea what you are talking about. Stop defending unethical business practice of the cell companies. They have the highest rate of dissatisfaction among consumer for any service industry. 

    • Brandon Dean

      Its charging for data on smartphones for people who dont have a plan, BUT ARE USING T-MOBILES DATA. It makes total sense, if you use t-mobiles data network, you either sign up for a fixed rate plan, or you pay by the use. No mooching while everyone else pays.

      And besides, t-mobile itself doesnt sell a smartphone without having a data plan attached, this just keeps people who buy unlocked phones from using data without paying for it.

  • Disgusted

    This is an awful practice. Theyre trying to SCRAPE up as much revenue to return to DT before the takeover. T-mobile is over, most of the higher ups knew that long before. Robert Dotson, Sue Nokes, and John Birrer leaving should have been enough of a warning sign. Birrer alone could have turned T-mo back into a number 1 customer service rated company, lowered churn, AND advocated heavily for benefits for the front end customers and employees.

  • guest677

    Is the Nokia Nuron considered a smartphone.

    • Tortionist

      barely, but yes.

    • Tortionist

      barely, but yes.

    • Tortionist

      barely, but yes.

    • derek 21

      yes and no, somedays it was required to have internet to get it and other times it wasn;t

  • guest677

    Is the Nokia Nuron considered a smartphone.

  • http://www.dontquestionkings.com Dont Question Kings

    Good! you shouldn’t have a smartphone if you aren’t going to use data.

    • Mopar6464

      That’s like saying you should’nt have a home computer unless you surf the internet daily.

  • Brandon Dean

    What I dont get is why so many of you are so irate over this. Before I had a smartphone this was the way it worked ANYWAY, you checked email or did something online on those old feature phones you would be charged for the data you used. THIS ISNT ANY DIFFERENT. All this does is extend it to smartphones with no data plans.

    THIS DOESNT AFFECT ANY SMARTPHONE CUSTOMER WITH A DATA PLAN WHATSOEVER. So there couldnt possible be many of you that are commenting that both A) have a smartphone on T-mobile, and B) DON’T have a data plan. For one, T-mobile and most retailers dont sell subsidized smartphones WITHOUT data plans. And if you have the type of cash to shell out for an unlocked phone, the price of a data plan PALES in comparison.

    SO QUIT THE BELLYACHING OF T-MOBILE CLOSING A MOOCHERS LOOPHOLE. It likely wont affect many people anyway. If its a smartphone, it supports wifi anyway, so its not like you are completely up the creek, or you could you know, GET A CHEAP PLAN. Their plans are cheaper than the other major 3 anyway.

    • jarjon76

      But if they took your advice they wouldn’t have any reason to groan and moan. How will they fill the hours?

      • Tortionist

        LOL, good point. Here’s a sarcastic answer. Read a book. You know those things with pages and words that usually have a point. They can actually make you smarter…LOL

  • Cyclone

    To turn off data so no app will be able use data except when you are within WiFi follow these steps:

    Settings -> Wireless and networks -> Mobile networks -> uncheck Use packet data

    • Tortionist

      That’s what I did to extend my battery life. It really helps. I do have the grandfathered 200 megabyte data plan(no overage) since I use a whole lot of wifi. I rarely go over the 200 megabytes. I also tapped the 2g only button. I only use 3G if i’m traveling, can’t get a wifi signal, or the call quality is not very good. It makes a difference in battery life as well.

      • hecg55

        How do I get 2g only on my sensation. Do you guys know? My friend can do it easily on her g2x but I can’t seem to find it thanks

        • Tortionist

          You should be able to go into settings then something like “mobile network settings” to turn it off. I’m running a ROM with Android 2.3.5 so yours might be a little different than mine.

        • Anonymous

          Which ROM are you running? I’m running MIUI right now. The initial setup was kind of a pain in the rear, but now that I’ve been running it for a few days I love it! It’s smooth as silk and it looks good too. I was running CM for the last few months, but I was getting crazy bootloops with all the 2.3.5 based nightlies so I figured I’d try something new.

  • Rgoubin

    This is GREAT news if I understand it correctly.!! Effectively what they are doing is GETTING RID of the limitation on who can own a smartphone!!!! If you want an android but want to use your grandma’s upgrade you can and dont have to pay extra for that REQUIRED DATA CRAP

    • Guest

      Yeah you’re definitely not understanding that correctly. Trust me (a sales associate), there’s no way that T-Mo is getting rid of that requirement if you get a discounted price on a smartphone. This thing is completely separate from that

      • http://benpike.net Ben Pike

        It’s sarcasm…

      • http://benpike.net Ben Pike

        It’s sarcasm…

  • Crysikasper

    T mobile already has pay per use. You have to opt $1.99/mb

    • Girth Brooks

      True, but now they are making customers who already opted out re-add the feature.  This sounds like they’re literally just making everyone HAVE it.

      • TMOREP

        nobody “opted-out” of anything. those are the majority of customers that purchased new line/upgraded with an authorized dealer (ex. RadioShack, InTouch, etc.) and never had the REQsoc (required feature) added to the account because they got paid by T-Mobile regardless.

        Do you think its a coincdence the mandatory pay-per-use features are being added the same day RadioShack stops selling T-Mobile?

      • TMOREP

        nobody “opted-out” of anything. those are the majority of customers that purchased new line/upgraded with an authorized dealer (ex. RadioShack, InTouch, etc.) and never had the REQsoc (required feature) added to the account because they got paid by T-Mobile regardless.

        Do you think its a coincdence the mandatory pay-per-use features are being added the same day RadioShack stops selling T-Mobile?

  • Crysikasper

    T mobile already has pay per use. You have to opt $1.99/mb

  • Tortionist

    For those of you complaining about this being shady or not wanting/willing to pay for data, how about you grow up and join the real world or adult world. Nothing in life is completely free. For those of you that think things are free, I have free swampland in the Sahara Desert for you. All I need is your social security number, credit card number, three number cvc code, expiration date, and the name as it appears on the credit card. My point is, that if you’re not willing to pay for used data or are complaining about paying for using data, you don’t deserve a smartphone, or any other cellphone for that matter. I’m tired of cheap assed whiners. Grow up.

    • D4whatver82

      Um.. I already pay for internet…at my home. It’s not whining. It’s called being frugal. I don’t need 24 hour connection to the internet. I need the things that I voluntarily pay for. No accidental button presses, or pocket presses. But thanks for being so understanding anyway.

    • D4whatver82

      Um.. I already pay for internet…at my home. It’s not whining. It’s called being frugal. I don’t need 24 hour connection to the internet. I need the things that I voluntarily pay for. No accidental button presses, or pocket presses. But thanks for being so understanding anyway.

    • D4whatver82

      Um.. I already pay for internet…at my home. It’s not whining. It’s called being frugal. I don’t need 24 hour connection to the internet. I need the things that I voluntarily pay for. No accidental button presses, or pocket presses. But thanks for being so understanding anyway.

      • Tortionist

        Good for you. I’m glad to hear it. There’s not enough frugal people in this world.

    • Anonymous

      I haven’t seen a single comment stating that someone doesn’t want to pay for data. I have seen a number of T-Mobile employees/T-Mobile apologists making asinine comments that drip with condescension towards the customers whose monthly bills keep T-Mobile in business. 

      Nobody likes feeling like the companies they do business with are looking for every way possible to nickel and dime them. People have every right to voice their concerns when they are unhappy with the service they are receiving. If T-Mobile spent more time trying to figure out why their customers are unhappy and less time trying to come up with ways to irritate them further, they might not be in the position they find themselves in today.

      • Former Employee II

        My comments were not towards all costumers who kept Tmobile in business..as a former employee I was not comfortable with some of the new found practices Tmobile was taking on..so I made the conscience decision to leave the company because I was not given the proper tools to make my customers happy anymore and unless you work in a customer service environment environment where you take 80 to 100 calls a day with people pissed off because you can’t help them remove something they didn’t need, use or want to begin with then you have no idea what we were discussing.. It had absolutely nothing to do with us not wanting to do our job or people being cheap.

        • Anonymous

          Actually, I wasn’t referring to you at all. :) (There’s a gang of usual suspects on Tmonews who never fail to find an opportunity to let everyone know just how low their opinion of TMobile customers really is. The internet makes them brave enough to say the things they would never dream of saying in the presence of actual human beings. As far as I know, you aren’t among that crowd.)

      • Tortionist

        For the most part you’re right, but I have seen a few people whine because of now having to deal with the possibility of paying for data, so I would tend to disagree on that aspect.

      • zacamandapio

        I agree with Tortionist.
        See? Try going to At&t, Verizon or any other company.  At least Tmobile “still” give you the option.  With other companies you “have” to pay for it regardless.  You’ve a smartphone and the data plan is already added to your account whether you want it, or not.

      • Anonymous

        Agreed 100%

    • Anonymous

      I haven’t seen a single comment stating that someone doesn’t want to pay for data. I have seen a number of T-Mobile employees/T-Mobile apologists making asinine comments that drip with condescension towards the customers whose monthly bills keep T-Mobile in business. 

      Nobody likes feeling like the companies they do business with are looking for every way possible to nickel and dime them. People have every right to voice their concerns when they are unhappy with the service they are receiving. If T-Mobile spent more time trying to figure out why their customers are unhappy and less time trying to come up with ways to irritate them further, they might not be in the position they find themselves in today.

    • Anonymous

      I haven’t seen a single comment stating that someone doesn’t want to pay for data. I have seen a number of T-Mobile employees/T-Mobile apologists making asinine comments that drip with condescension towards the customers whose monthly bills keep T-Mobile in business. 

      Nobody likes feeling like the companies they do business with are looking for every way possible to nickel and dime them. People have every right to voice their concerns when they are unhappy with the service they are receiving. If T-Mobile spent more time trying to figure out why their customers are unhappy and less time trying to come up with ways to irritate them further, they might not be in the position they find themselves in today.

    • dimsum05

      Its not about paying for data. It’s about preventing/making it more difficult for other people on your account (e.g. your kids) from using data on the old hand-me-down Blackberry you gave them, since you got your new Sensation and don’t want to spent anymore money on another dumb phone, because the Blackberry you gave him works just fine. 

      It’s not about free data, it’s about making unwanted data charges easier to trip. How about blocking data all together? I don’t think T-Mobile has that option…

      • derek 21

        don’t give a blackberry to them then lol, your point is valid and all but you can’t blame a company if you can’t control what your child does! accidents happen with internet and based on usage it’s pretty easy to determine whether it was accidental or not!

    • http://twitter.com/BruceCLin Bruce Lin

      Apparently someone can’t read.

  • Tortionist

    For those of you complaining about this being shady or not wanting/willing to pay for data, how about you grow up and join the real world or adult world. Nothing in life is completely free. For those of you that think things are free, I have free swampland in the Sahara Desert for you. All I need is your social security number, credit card number, three number cvc code, expiration date, and the name as it appears on the credit card. My point is, that if you’re not willing to pay for used data or are complaining about paying for using data, you don’t deserve a smartphone, or any other cellphone for that matter. I’m tired of cheap assed whiners. Grow up.

  • Anonymous

    I left the company on June 1st and haven’t regretted it one bit.  I also closed my account with them and went right back to AT&T and have been happy with my iPhone every since.  I had been with AT&T for over 9 years before that and missed the crap out of my iPhone.  

    • zacamandapio

      Good for you.  It’s all about choice. 

    • Anonymous

      So what does this have to do with new data charges on a T-Mobile phone?

  • Anonymous

    I left the company on June 1st and haven’t regretted it one bit.  I also closed my account with them and went right back to AT&T and have been happy with my iPhone every since.  I had been with AT&T for over 9 years before that and missed the crap out of my iPhone.  

  • No One Special

    I’m in the Retention Department. 

    FML.

    That’s all I’m gonna hear for the next couple of weeks.

    Of course, that’s why I make the big money, right?

    • Anonymous

      “Let me get you in touch with an account specialist….” ;-P

  • Girth Brooks

    They have no idea how much more difficult they are making our jobs (corp. reps).  If I can’t credit the amount, there is no happy ending for 95% of the customers who come in to complain about it.  

    • TMOREP

      dood… ive been wth tmobile for over 7 years as a sales rep. its inevitable. you just have to learn to roll with the punches. eat or be eaten

  • Girth Brooks

    They have no idea how much more difficult they are making our jobs (corp. reps).  If I can’t credit the amount, there is no happy ending for 95% of the customers who come in to complain about it.  

  • http://twitter.com/sotacmatt sotacmatt

    I could care less that they want to add that. But my son uses my older G1. So by turning off APN, he cannot receive MMS. He’ll just have to find wifi and download it. Not an issue here.

    • http://twitter.com/KevinConnors Kevin Connors

      Don’t think you can receive MMS over wifi. I know ATTWL it doesn’t happen.

    • http://twitter.com/KevinConnors Kevin Connors

      Don’t think you can receive MMS over wifi. I know ATTWL it doesn’t happen.

      • http://www.kilorad.com Kilorad

        A Google Voice number could do it over the Internet (wi-fi).

      • http://www.kilorad.com Kilorad

        A Google Voice number could do it over the Internet (wi-fi).

  • Anonymous

    the AT&T traits are already coming to light

    • TMOREP

      SO FREAKIN TRUE!!

      • Dpro

        Ya I have been thinking the same thing. Sometimes I would let my bill run late and T Mobile was perfectly cool about it. I would get busy and have to call in to pay it because I forgot.
        Now they are sending messages about a $20 reconnection charge if your service gets suspended.
        That is new and very much AT&T cough cough I mean SBC posing as AT&T. LOL
        The worst part about all of this is even if the merger does go not through we will be stuck with these policies. It is harder to get rid of them then add them.

      • Dpro

        Ya I have been thinking the same thing. Sometimes I would let my bill run late and T Mobile was perfectly cool about it. I would get busy and have to call in to pay it because I forgot.
        Now they are sending messages about a $20 reconnection charge if your service gets suspended.
        That is new and very much AT&T cough cough I mean SBC posing as AT&T. LOL
        The worst part about all of this is even if the merger does go not through we will be stuck with these policies. It is harder to get rid of them then add them.

  • Random4423

    Great….

  • http://www.volkswagen.de Michael

    An easy way to get money out of customers ;) AT&T is here….

  • http://www.facebook.com/humphlett Ken Humphlett

    This is going to be a huge pain for my family.  My wife and my sons have my old BlackBerrys with no data plan.  Even without a data-plan BBs are great phones.   Now I will have to call TMO as soon as this kicks in and try to opt-out.  AT&TMO Fail!  TMO can say they are still a separate company but things like this and the no built-in UMA on the BB 9900 make me think there are several things that AT&T is dictating.  

    • zacamandapio

      You don’t have to worry if they don’t use any data.

  • http://www.facebook.com/humphlett Ken Humphlett

    This is going to be a huge pain for my family.  My wife and my sons have my old BlackBerrys with no data plan.  Even without a data-plan BBs are great phones.   Now I will have to call TMO as soon as this kicks in and try to opt-out.  AT&TMO Fail!  TMO can say they are still a separate company but things like this and the no built-in UMA on the BB 9900 make me think there are several things that AT&T is dictating.