T-Mobile To Add Pay-Per-Use Data To All Smartphone Accounts On September 15th

T-Mobile is set to make a sweeping change to 11.4 million smartphone accounts with the placement of a Pay-Per-Use data feature added to all accounts that do not currently have a data plan. Customers will receive a notification that the feature has been added prior to September 15th with additional details being sent out with September billing. It will take up to eight weeks after September 15th to ensure that all customer accounts have this new featured added and according to this leaked screenshot, it cannot be removed through the device or My T-Mobile. That leaves a customer service option and we aren’t sure if that is conspicuously absent or if it will be the only way a customer can remove the feature and put a block on the plan.

There is of course no charge for the pay-per-use feature but it emphasizes the need to be careful what buttons you are pressing when you fire up that smartphone. We’re looking for more details regarding this feature and hopefully we’ll have an update prior to September 15th. For most T-Mobile customers this should have little to no impact whatsoever but for those of you who accidentally press that internet button it’s just something to be aware of.

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  • Dude Lebowski

    First comments are banished by the moderator…that’s me and I’m banishing it. No “firsts” allowed!

    • Anonymous

      So are you going to be the first commenter on every story? Lol

      On topic, there has got to be a way to remove this stupid add on.

      • Tortionist

        Here’s a thought. Don’t use it, then you don’t have to pay for it. Use wifi instead. Let’s see you try and not pay for internet access on a computer and see how that goes. It’s the same thing with smartphones, or rather T mobile’s data. 

        • No One Special

          The problem is that about 97% of T-Mobile customers are cheap-a** retards who don’t know what they’re doing with their phones in the first place. “Geez, I’m on the Interwebz! Sweet!” with no thought of how much their data usage is going to cost, or that it’ going to cost ANYthing. Or they gave their grandkid a phone and have no idea how little Johnny used so much data! “He swears he never was online!”

          Yeah, I know, User Beware.

          But still, live in the real world.

          The real world where the majority of our customers are idiots.

        • Anonymous

          I’m sure T-Mobile appreciates you getting on the internet and badmouthing the people who keep T-Mobile in business. 

          After the merger, when you’re searching for a new job, be sure and tell the person who is interviewing you how much you despised the customers you dealt with every day. 
          Somehow I’m reminded of Charlie Sheen. “Winning!”

        • Whatever.

          Go take calls for a day and you will see exactly what they were taking about.. People calling to curse you out because their phone didn’t work only to find out they never charged the damn thing.. Or I dropped it in the toilet why doesn’t it work anymore.. I actually found it alarming the amount of people who didn’t even realize their phone had a battery…

        • Anonymous

          I took calls for many years at T-Mobile and like many on here, my opinion of the customers was quite low towards the end of my time there. After I collected my last paycheck and went off to pursue a new career, I did some soul searching and I realized just how lame and petty it was for me to hold those customers in such disdain.

          If it wasn’t for the customers, nobody at T-Mobile would have a paycheck. That’s the bottom line.

          Customer service is a hard job, sales is a hard job. I get that. Frankly, no matter who you work for, any entry level job is challenging. But getting on the internet to vent your frustrations isn’t really a productive use of time, nor does it make your job any easier.

          Let’s say you were in the market for a new car, and you were thinking about buying a Honda. During the course of your research, you happened upon a Honda forum that was full of Honda employees who seemed to love nothing more than letting the whole world know just how much contempt they felt towards people who purchased Hondas.

          Would that make you want to go out and buy a Honda?

        • No One Special

          Well, when I’ve collected my last paycheck and moved on to a new career, I’ll likely do the same. For now, however, I’ll enjoy my reasonable customers, and do everything I can to help them, and loathe the unreasonable idiots with the bizarre sense of entitlement that have forgotten that this is a for-profit organization, and who refuse to take responsibility for their actions.

        • No One Special

          Well, when I’ve collected my last paycheck and moved on to a new career, I’ll likely do the same. For now, however, I’ll enjoy my reasonable customers, and do everything I can to help them, and loathe the unreasonable idiots with the bizarre sense of entitlement that have forgotten that this is a for-profit organization, and who refuse to take responsibility for their actions.

        • Whatever.

          Go take calls for a day and you will see exactly what they were taking about.. People calling to curse you out because their phone didn’t work only to find out they never charged the damn thing.. Or I dropped it in the toilet why doesn’t it work anymore.. I actually found it alarming the amount of people who didn’t even realize their phone had a battery…

        • Whatever.

          Go take calls for a day and you will see exactly what they were taking about.. People calling to curse you out because their phone didn’t work only to find out they never charged the damn thing.. Or I dropped it in the toilet why doesn’t it work anymore.. I actually found it alarming the amount of people who didn’t even realize their phone had a battery…

        • Tortionist

          No one special and whatever both have valid points. I’ve been in the T mobile store on a few occasions and seen customers, or rather heard customers ask some not so bright questions. I also see your point as well.

        • Anonymous

          I’m sure T-Mobile appreciates you getting on the internet and badmouthing the people who keep T-Mobile in business. 

          After the merger, when you’re searching for a new job, be sure and tell the person who is interviewing you how much you despised the customers you dealt with every day. 
          Somehow I’m reminded of Charlie Sheen. “Winning!”

        • Tortionist

          You do have a valid point. I’m not even a TMO employee and I constantly see what you’re talking about. Teenagers and kids don’t need smartphones, their parents should also monitor them, but that’s just my own personal opinion. My 15 year old son just got his first phone and it wasn’t a smart phone, but tyen he went to live with his mom for a year and he already has a smartphone Verizon. Sometimes I could just shoot my ex. She’s undoing all the hard work I put into making him responsible and a worker. Go figure.

        • Anonymous

          I guess I’m in the other 3% since I’m not a cheap-a** retard who doesn’t know what they’re doing with their phones. :)

        • No One Special

          The problem is that about 97% of T-Mobile customers are cheap-a** retards who don’t know what they’re doing with their phones in the first place. “Geez, I’m on the Interwebz! Sweet!” with no thought of how much their data usage is going to cost, or that it’ going to cost ANYthing. Or they gave their grandkid a phone and have no idea how little Johnny used so much data! “He swears he never was online!”

          Yeah, I know, User Beware.

          But still, live in the real world.

          The real world where the majority of our customers are idiots.

  • Former employee

    Glad I don’t work there anymore. People are going to complain..a lot

    • Mthom73

      Its so tmo can start forcing data plans on smartphone users. Like AT&T does with there smart phone users.

    • Mthom73

      Its so tmo can start forcing data plans on smartphone users. Like AT&T does with there smart phone users.

  • Former employee

    Glad I don’t work there anymore. People are going to complain..a lot

  • Former employee

    Glad I don’t work there anymore. People are going to complain..a lot

  • Sakmaniac

    Hasn’t Verizon been sued for this garbage before?

  • Sakmaniac

    Hasn’t Verizon been sued for this garbage before?

  • Former Employee II

    I am also a former employee who quit on their own free will and is excited not to be a part of these changes because it was stressful before I can only imagine how it is now.

  • Former Employee II

    I am also a former employee who quit on their own free will and is excited not to be a part of these changes because it was stressful before I can only imagine how it is now.

    • Former Employee III

      I feel you.  I worked for T-Mobile for 7+ yrs and I left because I didn’t like the direction of the company.  They say the customer is the number one priority but make decisions that prove otherwise.  They want to be the place to work, but favoritism runs the company.

      • Anonymous

        I left this month last year and never looked back. :) 

        • jarjon76

          So that’s why you’re constantly trying to cheat T-Mobile. I was wondering what type of axe you had to grind and now I know.

        • Anonymous

          Exactly how am I cheating T-Mobile out of anything? I have multiple lines with a full range of services and I pay my bill well before its due.

          You seem to see liars and cheaters everywhere you go. That’s a sign of a serious mental disorder. Perhaps you should spend less time on Tmonews and more time with your therapist. 

        • Anonymous

          Exactly how am I cheating T-Mobile out of anything? I have multiple lines with a full range of services and I pay my bill well before its due.

          You seem to see liars and cheaters everywhere you go. That’s a sign of a serious mental disorder. Perhaps you should spend less time on Tmonews and more time with your therapist. 

        • formeremp2

          i left on the 29th of last month after four long years, found a company that was more customer focused and whose management has not went to entire crap yet.

          best decision of my life at this point

        • Anonymous

          Congratulations! :) 

        • ducatiswagg2

          Still an employee, I hated to see this. I’m going to hate the calls it brings this tired retention rep as well. However I also understand that if this at&t merger doesn’t go thru, our parent company DT is basically kicking us out the house and we have to make it on our own. Should have been doing this from the get go, then it wouldn’t be such a shock now. *Shrugs* is what it is. #ThatIsAll

        • Anonymous

          I feel you. Customer Loyalty has got to be one of the hardest jobs in the company. 

        • No One Special

          Are they still hiring? LOL

        • No One Special

          Are they still hiring? LOL

      • No One Special

        I knew we were in trouble when one of the Big 5 changed from “Best Place to Work” to “Best Place to Perform”. 

        Ah, the good old days!

  • Maybe they are trying to just get people who wiggled out of contracted data, but I always have 1 line out of forced data (out of contract period) and give my mom my phones when I buy a new one, so I don’t want data on that line since she won’t use it.  With the phone in her purse I can see this costing me a crapload of money.  I will have to call t-mobile and I probably won’t be in the best state of mind for them doing this without my consent.  It’s obvious that we already have choices.  If we wanted data plans we’d get a data plan (like I have on my line).  This just seems shady, like they are becoming as shady as the AT&T I left many years ago only to have them hunt me down and take out my carrier (tmo) to get to me…

    DAMNED AT&T conspiracy! :)

    • Tortionist

      Do you know of any internet service providers that don’t charge for the internet access? I don’t. This is the exact same thing. How is that shady? They’re just making you pay for whatever data you use. Contrary to popular belief, data is not free for T mobile. This a way for them to get people to quit mooching off of the system. Anyone that thinks T mobile shouldn’t be charging people for using their data needs to grow up and realize that nothing in life is free. Everything has some kind of cost whether it’s monetary, psychological, emotional, time lost, or implied. I see nothing shady about this. Just because things don’t work out to your benefit doesn’t mean something is shady….I’m not talking about you in particular, but rather people in general, especially today’s generation that think they deserve everything without working for it. 

    • Tortionist

      Do you know of any internet service providers that don’t charge for the internet access? I don’t. This is the exact same thing. How is that shady? They’re just making you pay for whatever data you use. Contrary to popular belief, data is not free for T mobile. This a way for them to get people to quit mooching off of the system. Anyone that thinks T mobile shouldn’t be charging people for using their data needs to grow up and realize that nothing in life is free. Everything has some kind of cost whether it’s monetary, psychological, emotional, time lost, or implied. I see nothing shady about this. Just because things don’t work out to your benefit doesn’t mean something is shady….I’m not talking about you in particular, but rather people in general, especially today’s generation that think they deserve everything without working for it. 

    • Ash

      Just disable mobile data if you have any phones to give to your mom.

    • Ash

      Just disable mobile data if you have any phones to give to your mom.

  • Anonymous

    hmmm? this notice kinda reminded me of something… Oh yeah! remember the time when AT&T impose a new policy requiring all smartphone to have a data plan! >_>

    Wow… I guess it will be the end of TMobile.

  • Anonymous

    hmmm? this notice kinda reminded me of something… Oh yeah! remember the time when AT&T impose a new policy requiring all smartphone to have a data plan! >_>

    Wow… I guess it will be the end of TMobile.

  • T-Mobile’s former #1 fan

    The USA phone companies are definitely gonna be dead for this. Especially when a stupid cock-sucking company took over T-Mobile (which is no longer cool!).

  • Sespin1064

    My last day is the 30th, woo hoo! on to bigger and better things :) Finally out of retail

    • TmoRSA

      Congrats!

  • pinto

    This is actually a very smart move by T-Mobile if they use it the way I think they should. Allowing people to buy smart phones, but never use data. This could ultimately get more people to T-Mobile as people like my parents that want to text and call, but use wifi at home.

    If there is no charge for it, all they are saying is that if you have a smart phone on our network and not a data plan, we will bill you by data you use on our network. Yoi. An easily block data from the phone or online in your account.

    • derek 21

      i agree i don’t know about the comments below about how this is in someway forcing data upon someone? where do yall get those ideas from, it’s pretty basic before this change if u accessed any portion of web on your phone/smartphone you received this feature and sms, now it’s going to be you can’t be blaming anything on your fingers, or that you didn’t know and all that. Def removes a lot of the bs out of the equation, now if you got the phone and don’t have required  data it lets you know ahead of time what you can get yourself into.

  • Anonymous

    Not surprised by this one bit. Remember ppl. Tmobile usa is a business…..a businesses purpose is to make money.

  • Lorinrae

    I used to work for tmo. These changes are just away to make money as always. I’m glad I don’t have to pressure people into adding web packages because they suddenly have a bill from pay per use. Not fun being a csr when things like this happen.

    • jarjon76

      Bitter ex-employee noted.

      • CO_yeti

        Head-in-the-sand current employee noted.

      • CO_yeti

        Head-in-the-sand current employee noted.

      • Lorinrae

        If you worked for a company that only cared about it owner not the employee or customer then you’d be bitter too!! It used to be a great company but for the last year it’s been all down hill. I hate to see the company go in this direction.

  • Nowhere

    Might I suggest every one contact the US Attorney General: 
    U.S. Department of Justice

    950 Pennsylvania Avenue, NW

    Washington, DC 20530-0001

    • jarjon76

      Might I suggest you’re being a bit dramatic? Geez.

    • Tortionist

      Might I suggest being responsible for yourself, which includes paying for things you use like data on a smartphone?

      • Anonymous

        Did anybody suggest that they shouldn’t have to pay for things they use?

        • ItsMichaelNotMike

          Tortionist is simply a tool spewing T-Mobile talking points. 

          No one in here has advocated using data for free.  He is just arguing with himself and I suspect he simply likes hearing himself hurl accusations and insults. 

        • Tortionist

          What are you doing on here? I thought you were done with t mobile. Didn’t you come on here on three different occasions and gloat about leaving and going over to Virgin Mobile?  Be done with it already if that’s the case.

        • Tortionist

          What are you doing on here? I thought you were done with t mobile. Didn’t you come on here on three different occasions and gloat about leaving and going over to Virgin Mobile?  Be done with it already if that’s the case.

        • Tortionist

          If you actually read the comments on here in stead of just glancing over them, you might get the same feeling I did, That some people don’t like the idea of paying for data and that it’s practically a crime for T mobile to find a way to charge everyone for it. Yes, a lot of people will complain about this new policy, but it’s totally fair. 

        • Tortionist

          If you haven’t learned yet, I would start now learning how to read between the lines. There are people on here complaining about the possibility of having to pay for data. Nowhere sounds kind of like one of them.

      • Anonymous

        Did anybody suggest that they shouldn’t have to pay for things they use?

    • Ash

      Or just disable mobile data?

    • Ash

      Or just disable mobile data?

  • PiCASSiMO

    How is this any different that attempting to use my old dumb phone (Nokia 6133) and check my e-mail via their Web2Go services? Normally I would be charge by the kilobyte… and in this case, by the MB (I assume).  So if people with smartphones were able to tap into the 3G/4G network without a data plan in the past, I’m more than happy to make sure that they will from now on be charged accordingly.

  • FedUp

    I was just at a TMO store where the customer in front of me was debating the service rep as to why these data charges were on their bill when they didn’t use any data (think it was a movie). Anyway the rep said that there is no way to disable the software as it is built into the phone. Some fancy pants lawyer somewhere is eventually going to file a class action against the carriers on this as all it does is bring in extra revenue for them (not to mention all the hours fighting complaints from customers). At least on a Blackberry you can “Hide” the application so it cannot be accidentally launched with unintended consequences!

    • Tortionist

      Anything downloaded onto your phone from online, anywhere, will either be done by wifi, or data. That’s it, yes there’s tethering, but it still uses wifi or data. A movie would require a working wifi or data connection. The easiest way to not accidentally launch an app is to either put it in a folder or leave it in the app drawer and be careful about what buttons you push. 

      • Mopar6464

        BS , you can do it through a hook up with your computer as well.

  • j b

    Currently pay per use is activated if you do not have a web plan and you try to access the internet on your phone, you get a message asking you if you want to add pay per use. Pay per use charges 1.99 per MB for web usage. When you reach 10.00 you get a notification via sms recommending to add a web plan. You get charged up to 50.00. When it reaches 50.00 you can still use it but no more charges occur. If you reach 5GB of usage you are throttled. You can call customer care and request to have the pay per use removed from the line. 

    • Ash

      That is fair, at least they ask you if you want to add pay per use, and there’s a $50 limit.
      Unlike other carriers, unlimited $$.
      I don’t get why people are crying about this and why people don’t know how to turn off mobile data….turn it off on your phone or call CS.

  • Lupon

    I wouldn’t be surprised if TMO and AT&T will be indistinguishable by the time the merger goes through (if it does).

  • Lupon

    I wouldn’t be surprised if TMO and AT&T will be indistinguishable by the time the merger goes through (if it does).

  • Lupon

    I wouldn’t be surprised if TMO and AT&T will be indistinguishable by the time the merger goes through (if it does).

  • Anonymous

    just turn off data if you dont want it not that hard 

  • AG

    Feature? How many people would actually sign up for it if they had the choice?

    • Anonymous

      Basically nobody. 

  • Cyclone

    Free WiFi is at stores, hotels, hospitals restaurants,at home. I turn off Packet Data and i’m good. 

    • Tortionist

      someone who gets it…..kind of.

  • Cyclone

    Free WiFi is at stores, hotels, hospitals restaurants,at home. I turn off Packet Data and i’m good. 

  • Disgusted

    This is an awful practice. Theyre trying to SCRAPE up as much revenue to return to DT before the takeover. T-mobile is over, most of the higher ups knew that long before. Robert Dotson, Sue Nokes, and John Birrer leaving should have been enough of a warning sign. Birrer alone could have turned T-mo back into a number 1 customer service rated company, lowered churn, AND advocated heavily for benefits for the front end customers and employees.

    • CM Punk’s Text

      You mean by discounting the already lowest postpaid plan since the news…

      Twice.

    • CM Punk’s Text

      You mean by discounting the already lowest postpaid plan since the news…

      Twice.

    • Brandon Dean

      Its charging for data on smartphones for people who dont have a plan, BUT ARE USING T-MOBILES DATA. It makes total sense, if you use t-mobiles data network, you either sign up for a fixed rate plan, or you pay by the use. No mooching while everyone else pays.

      And besides, t-mobile itself doesnt sell a smartphone without having a data plan attached, this just keeps people who buy unlocked phones from using data without paying for it.

      • AG

        Wrong! I have an unlocked smart phone and I can’t use T-MOBILES DATA. It won’t let me. But with this change if I accidentally hit the internet button, I will get charged and that what most of the people griping about. I hated that when I was with at&t and was one of the main reason I switched to T-mobile. You don’t have a unlocked smart phone, so don’t have any idea what you are talking about. Stop defending unethical business practice of the cell companies. They have the highest rate of dissatisfaction among consumer for any service industry. 

    • Brandon Dean

      Its charging for data on smartphones for people who dont have a plan, BUT ARE USING T-MOBILES DATA. It makes total sense, if you use t-mobiles data network, you either sign up for a fixed rate plan, or you pay by the use. No mooching while everyone else pays.

      And besides, t-mobile itself doesnt sell a smartphone without having a data plan attached, this just keeps people who buy unlocked phones from using data without paying for it.

  • Disgusted

    This is an awful practice. Theyre trying to SCRAPE up as much revenue to return to DT before the takeover. T-mobile is over, most of the higher ups knew that long before. Robert Dotson, Sue Nokes, and John Birrer leaving should have been enough of a warning sign. Birrer alone could have turned T-mo back into a number 1 customer service rated company, lowered churn, AND advocated heavily for benefits for the front end customers and employees.

  • guest677

    Is the Nokia Nuron considered a smartphone.

    • Tortionist

      barely, but yes.

    • Tortionist

      barely, but yes.

    • Tortionist

      barely, but yes.

    • derek 21

      yes and no, somedays it was required to have internet to get it and other times it wasn;t

  • guest677

    Is the Nokia Nuron considered a smartphone.

  • Good! you shouldn’t have a smartphone if you aren’t going to use data.

    • Mopar6464

      That’s like saying you should’nt have a home computer unless you surf the internet daily.

  • Brandon Dean

    What I dont get is why so many of you are so irate over this. Before I had a smartphone this was the way it worked ANYWAY, you checked email or did something online on those old feature phones you would be charged for the data you used. THIS ISNT ANY DIFFERENT. All this does is extend it to smartphones with no data plans.

    THIS DOESNT AFFECT ANY SMARTPHONE CUSTOMER WITH A DATA PLAN WHATSOEVER. So there couldnt possible be many of you that are commenting that both A) have a smartphone on T-mobile, and B) DON’T have a data plan. For one, T-mobile and most retailers dont sell subsidized smartphones WITHOUT data plans. And if you have the type of cash to shell out for an unlocked phone, the price of a data plan PALES in comparison.

    SO QUIT THE BELLYACHING OF T-MOBILE CLOSING A MOOCHERS LOOPHOLE. It likely wont affect many people anyway. If its a smartphone, it supports wifi anyway, so its not like you are completely up the creek, or you could you know, GET A CHEAP PLAN. Their plans are cheaper than the other major 3 anyway.

    • jarjon76

      But if they took your advice they wouldn’t have any reason to groan and moan. How will they fill the hours?

      • Tortionist

        LOL, good point. Here’s a sarcastic answer. Read a book. You know those things with pages and words that usually have a point. They can actually make you smarter…LOL

  • Cyclone

    To turn off data so no app will be able use data except when you are within WiFi follow these steps:

    Settings -> Wireless and networks -> Mobile networks -> uncheck Use packet data

    • Tortionist

      That’s what I did to extend my battery life. It really helps. I do have the grandfathered 200 megabyte data plan(no overage) since I use a whole lot of wifi. I rarely go over the 200 megabytes. I also tapped the 2g only button. I only use 3G if i’m traveling, can’t get a wifi signal, or the call quality is not very good. It makes a difference in battery life as well.

      • hecg55

        How do I get 2g only on my sensation. Do you guys know? My friend can do it easily on her g2x but I can’t seem to find it thanks

        • Tortionist

          You should be able to go into settings then something like “mobile network settings” to turn it off. I’m running a ROM with Android 2.3.5 so yours might be a little different than mine.

        • Anonymous

          Which ROM are you running? I’m running MIUI right now. The initial setup was kind of a pain in the rear, but now that I’ve been running it for a few days I love it! It’s smooth as silk and it looks good too. I was running CM for the last few months, but I was getting crazy bootloops with all the 2.3.5 based nightlies so I figured I’d try something new.

  • Rgoubin

    This is GREAT news if I understand it correctly.!! Effectively what they are doing is GETTING RID of the limitation on who can own a smartphone!!!! If you want an android but want to use your grandma’s upgrade you can and dont have to pay extra for that REQUIRED DATA CRAP

    • Guest

      Yeah you’re definitely not understanding that correctly. Trust me (a sales associate), there’s no way that T-Mo is getting rid of that requirement if you get a discounted price on a smartphone. This thing is completely separate from that

  • Crysikasper

    T mobile already has pay per use. You have to opt $1.99/mb

    • Girth Brooks

      True, but now they are making customers who already opted out re-add the feature.  This sounds like they’re literally just making everyone HAVE it.

      • TMOREP

        nobody “opted-out” of anything. those are the majority of customers that purchased new line/upgraded with an authorized dealer (ex. RadioShack, InTouch, etc.) and never had the REQsoc (required feature) added to the account because they got paid by T-Mobile regardless.

        Do you think its a coincdence the mandatory pay-per-use features are being added the same day RadioShack stops selling T-Mobile?

      • TMOREP

        nobody “opted-out” of anything. those are the majority of customers that purchased new line/upgraded with an authorized dealer (ex. RadioShack, InTouch, etc.) and never had the REQsoc (required feature) added to the account because they got paid by T-Mobile regardless.

        Do you think its a coincdence the mandatory pay-per-use features are being added the same day RadioShack stops selling T-Mobile?

  • Crysikasper

    T mobile already has pay per use. You have to opt $1.99/mb

  • Tortionist

    For those of you complaining about this being shady or not wanting/willing to pay for data, how about you grow up and join the real world or adult world. Nothing in life is completely free. For those of you that think things are free, I have free swampland in the Sahara Desert for you. All I need is your social security number, credit card number, three number cvc code, expiration date, and the name as it appears on the credit card. My point is, that if you’re not willing to pay for used data or are complaining about paying for using data, you don’t deserve a smartphone, or any other cellphone for that matter. I’m tired of cheap assed whiners. Grow up.

    • D4whatver82

      Um.. I already pay for internet…at my home. It’s not whining. It’s called being frugal. I don’t need 24 hour connection to the internet. I need the things that I voluntarily pay for. No accidental button presses, or pocket presses. But thanks for being so understanding anyway.

    • D4whatver82

      Um.. I already pay for internet…at my home. It’s not whining. It’s called being frugal. I don’t need 24 hour connection to the internet. I need the things that I voluntarily pay for. No accidental button presses, or pocket presses. But thanks for being so understanding anyway.

    • D4whatver82

      Um.. I already pay for internet…at my home. It’s not whining. It’s called being frugal. I don’t need 24 hour connection to the internet. I need the things that I voluntarily pay for. No accidental button presses, or pocket presses. But thanks for being so understanding anyway.

      • Tortionist

        Good for you. I’m glad to hear it. There’s not enough frugal people in this world.

    • Anonymous

      I haven’t seen a single comment stating that someone doesn’t want to pay for data. I have seen a number of T-Mobile employees/T-Mobile apologists making asinine comments that drip with condescension towards the customers whose monthly bills keep T-Mobile in business. 

      Nobody likes feeling like the companies they do business with are looking for every way possible to nickel and dime them. People have every right to voice their concerns when they are unhappy with the service they are receiving. If T-Mobile spent more time trying to figure out why their customers are unhappy and less time trying to come up with ways to irritate them further, they might not be in the position they find themselves in today.

      • Former Employee II

        My comments were not towards all costumers who kept Tmobile in business..as a former employee I was not comfortable with some of the new found practices Tmobile was taking on..so I made the conscience decision to leave the company because I was not given the proper tools to make my customers happy anymore and unless you work in a customer service environment environment where you take 80 to 100 calls a day with people pissed off because you can’t help them remove something they didn’t need, use or want to begin with then you have no idea what we were discussing.. It had absolutely nothing to do with us not wanting to do our job or people being cheap.

        • Anonymous

          Actually, I wasn’t referring to you at all. :) (There’s a gang of usual suspects on Tmonews who never fail to find an opportunity to let everyone know just how low their opinion of TMobile customers really is. The internet makes them brave enough to say the things they would never dream of saying in the presence of actual human beings. As far as I know, you aren’t among that crowd.)

      • Tortionist

        For the most part you’re right, but I have seen a few people whine because of now having to deal with the possibility of paying for data, so I would tend to disagree on that aspect.

      • zacamandapio

        I agree with Tortionist.
        See? Try going to At&t, Verizon or any other company.  At least Tmobile “still” give you the option.  With other companies you “have” to pay for it regardless.  You’ve a smartphone and the data plan is already added to your account whether you want it, or not.

      • Anonymous

        Agreed 100%

    • Anonymous

      I haven’t seen a single comment stating that someone doesn’t want to pay for data. I have seen a number of T-Mobile employees/T-Mobile apologists making asinine comments that drip with condescension towards the customers whose monthly bills keep T-Mobile in business. 

      Nobody likes feeling like the companies they do business with are looking for every way possible to nickel and dime them. People have every right to voice their concerns when they are unhappy with the service they are receiving. If T-Mobile spent more time trying to figure out why their customers are unhappy and less time trying to come up with ways to irritate them further, they might not be in the position they find themselves in today.

    • Anonymous

      I haven’t seen a single comment stating that someone doesn’t want to pay for data. I have seen a number of T-Mobile employees/T-Mobile apologists making asinine comments that drip with condescension towards the customers whose monthly bills keep T-Mobile in business. 

      Nobody likes feeling like the companies they do business with are looking for every way possible to nickel and dime them. People have every right to voice their concerns when they are unhappy with the service they are receiving. If T-Mobile spent more time trying to figure out why their customers are unhappy and less time trying to come up with ways to irritate them further, they might not be in the position they find themselves in today.

    • dimsum05

      Its not about paying for data. It’s about preventing/making it more difficult for other people on your account (e.g. your kids) from using data on the old hand-me-down Blackberry you gave them, since you got your new Sensation and don’t want to spent anymore money on another dumb phone, because the Blackberry you gave him works just fine. 

      It’s not about free data, it’s about making unwanted data charges easier to trip. How about blocking data all together? I don’t think T-Mobile has that option…

      • derek 21

        don’t give a blackberry to them then lol, your point is valid and all but you can’t blame a company if you can’t control what your child does! accidents happen with internet and based on usage it’s pretty easy to determine whether it was accidental or not!

    • Apparently someone can’t read.

  • Tortionist

    For those of you complaining about this being shady or not wanting/willing to pay for data, how about you grow up and join the real world or adult world. Nothing in life is completely free. For those of you that think things are free, I have free swampland in the Sahara Desert for you. All I need is your social security number, credit card number, three number cvc code, expiration date, and the name as it appears on the credit card. My point is, that if you’re not willing to pay for used data or are complaining about paying for using data, you don’t deserve a smartphone, or any other cellphone for that matter. I’m tired of cheap assed whiners. Grow up.

  • Anonymous

    I left the company on June 1st and haven’t regretted it one bit.  I also closed my account with them and went right back to AT&T and have been happy with my iPhone every since.  I had been with AT&T for over 9 years before that and missed the crap out of my iPhone.  

    • zacamandapio

      Good for you.  It’s all about choice. 

    • Anonymous

      So what does this have to do with new data charges on a T-Mobile phone?

  • Anonymous

    I left the company on June 1st and haven’t regretted it one bit.  I also closed my account with them and went right back to AT&T and have been happy with my iPhone every since.  I had been with AT&T for over 9 years before that and missed the crap out of my iPhone.  

  • No One Special

    I’m in the Retention Department. 

    FML.

    That’s all I’m gonna hear for the next couple of weeks.

    Of course, that’s why I make the big money, right?

    • Anonymous

      “Let me get you in touch with an account specialist….” ;-P

  • Girth Brooks

    They have no idea how much more difficult they are making our jobs (corp. reps).  If I can’t credit the amount, there is no happy ending for 95% of the customers who come in to complain about it.  

    • TMOREP

      dood… ive been wth tmobile for over 7 years as a sales rep. its inevitable. you just have to learn to roll with the punches. eat or be eaten

  • Girth Brooks

    They have no idea how much more difficult they are making our jobs (corp. reps).  If I can’t credit the amount, there is no happy ending for 95% of the customers who come in to complain about it.  

  • I could care less that they want to add that. But my son uses my older G1. So by turning off APN, he cannot receive MMS. He’ll just have to find wifi and download it. Not an issue here.

    • Don’t think you can receive MMS over wifi. I know ATTWL it doesn’t happen.

    • Don’t think you can receive MMS over wifi. I know ATTWL it doesn’t happen.

      • A Google Voice number could do it over the Internet (wi-fi).

      • A Google Voice number could do it over the Internet (wi-fi).

  • Anonymous

    the AT&T traits are already coming to light

    • TMOREP

      SO FREAKIN TRUE!!

      • Dpro

        Ya I have been thinking the same thing. Sometimes I would let my bill run late and T Mobile was perfectly cool about it. I would get busy and have to call in to pay it because I forgot.
        Now they are sending messages about a $20 reconnection charge if your service gets suspended.
        That is new and very much AT&T cough cough I mean SBC posing as AT&T. LOL
        The worst part about all of this is even if the merger does go not through we will be stuck with these policies. It is harder to get rid of them then add them.

      • Dpro

        Ya I have been thinking the same thing. Sometimes I would let my bill run late and T Mobile was perfectly cool about it. I would get busy and have to call in to pay it because I forgot.
        Now they are sending messages about a $20 reconnection charge if your service gets suspended.
        That is new and very much AT&T cough cough I mean SBC posing as AT&T. LOL
        The worst part about all of this is even if the merger does go not through we will be stuck with these policies. It is harder to get rid of them then add them.

  • Random4423

    Great….

  • An easy way to get money out of customers ;) AT&T is here….

  • This is going to be a huge pain for my family.  My wife and my sons have my old BlackBerrys with no data plan.  Even without a data-plan BBs are great phones.   Now I will have to call TMO as soon as this kicks in and try to opt-out.  AT&TMO Fail!  TMO can say they are still a separate company but things like this and the no built-in UMA on the BB 9900 make me think there are several things that AT&T is dictating.  

    • zacamandapio

      You don’t have to worry if they don’t use any data.

  • This is going to be a huge pain for my family.  My wife and my sons have my old BlackBerrys with no data plan.  Even without a data-plan BBs are great phones.   Now I will have to call TMO as soon as this kicks in and try to opt-out.  AT&TMO Fail!  TMO can say they are still a separate company but things like this and the no built-in UMA on the BB 9900 make me think there are several things that AT&T is dictating.  

  • Guenzo .

    I have an unlocked iPhone. Just logged into mytmobile and this “feature” has already been added to my account. 

    There are two things I do not want: 1) Any type of contract2) A data planIs that so hard Tmobile? I have never used data on Tmobile and don’t foresee using it anytime soon. I don’t want even the possibility of using data by accident! I have access to WiFi networks all day long. Why is this being forced down our throats?

  • Guenzo .

    I have an unlocked iPhone. Just logged into mytmobile and this “feature” has already been added to my account. 

    There are two things I do not want: 1) Any type of contract2) A data planIs that so hard Tmobile? I have never used data on Tmobile and don’t foresee using it anytime soon. I don’t want even the possibility of using data by accident! I have access to WiFi networks all day long. Why is this being forced down our throats?

    • so you got a smartphone without a data package…. genius #not

    • so you got a smartphone without a data package…. genius #not

      • Craigmkahn

        Read his post.  He uses Wi-Fi.  All the benefits of a smartphone without the associated data plan costs.

      • Right Ben, the iphone is totally useless without a data plan. He mentioned he had access to wifi all day long. I guess all those people that bought an iPOD are geniuses not too. I’m glad there are so many geniuses out there like you, I feel safer. Paying for a data plan you don’t need is a true sign of genius.

      • Moitoi

        IGNORANCE is Rampant on this post. WiFi only access is a CHOICE Many people make. Just because YOU CHOOSE to pay Outrageous Fees doesn’t mean Others have to do the same.

      • Angarma1

        moitoi, read, he’s a geek…  what can you expect?

    • derek 21

      if you read one of the earlier posts it’s pretty clear cut, the majority of people on here complaining are either a) use it and haven’t been charged and now they will, and can’t say they didn’t know or b) just like to find something wrong with every little thing

    • Aerofanbig

      and you’ll only get charged when you use data AWAY from that wifi. You are making something out of nothing. turn off data except when on wifi….whats so hard about that?

    • Aerofanbig

      and you’ll only get charged when you use data AWAY from that wifi. You are making something out of nothing. turn off data except when on wifi….whats so hard about that?

    • Aerofanbig

      and you’ll only get charged when you use data AWAY from that wifi. You are making something out of nothing. turn off data except when on wifi….whats so hard about that?

  • Going Downhill

    BAD IDEA T-Mobile. If users wanted a paid data plan on their devices, they would get one. As it currently stands, users have the NO DATA SOC on these devices and if they want data it can be changed on most phones via web-to-go redirect or smart phone browser redirect. Of course, you can also currently change things on mytmobile. Now you are going to turn data on by default,  allows users to accidently incur charges for unintentional web use, and prevent users from turning it off on their own? If this is the case, CS reps are going to get lots of calls from angry customers asking for credits and to turn the data off. I suppose the ignornat people running T-Mobile see this as a chance to hard sell data to customers, of course, they’re not the ones doing the dirty work. Also, clog up the lines for customers who have real complaints and make the whole process as inefficient as possible. Web 2.0, 3.0, forget about it! Hard sell everything over the phone using low cost CS reps from the Philippines.

    • Brandon Dean

      My questions is why have a smartphone without a data plan? And, on any android smartphone supported by t-mobile, you can turn data off completely, allowing the phone to only be able to use wifi. 

      • I had a bb curve for 2 years without data I found it to be the best phone on the market at the time, I used a palm pilot for years without data. I used it extensively with wifi but not all of us need to be connected all the time for data. Tmo requires a data plan for any new phones bought with a subsidy (maybe without?? I know ATT requires data even if you bring your own smartphone on their network).

      • BrianK

        I gave my daughter a Behold 2 phone.  I don’t want her to have data so that it isn’t accidentally used.  You asked why have a smart phone if no data.  I gave her the phone so that when she is at ballet or other places if something happens that she can call us.  Otherwise the phone works great as a PMP she can watch videos, listen to music or play games on there.  It is my old phone so I didn’t buy it, I already had it.  I am sure there are lots of parents out there that give their kids their old smart phone for similar reasons and do not want to pay for data when their child accidentally clicks on an ad or when the game wants to update or their friend decides to go and do something on their phone that uses data.

        There are also lots of other cool and fun things that you can do without always being hooked up to data.  Use your wifi connection at home to load up games and such to your phone and then have fun offline.

      • Mo

        I don’t want the data plan on all of the phones. My kids would put me in the poor house if they had an open data account. I have a data plan on my phone but I find that I never use the full allotment (don’t laugh) of 200 mb/month. In fact most months I use only 1.6 mb (I hear u laughing). I’m in wifi zones at home and work.

    • zacamandapio

      Un-intentional?
      Yeah, that’s the best way to explain it.  If you don’t use data you don’t have to worry about whatever they do.  Tmobile is a business and is out there to make money somehow. It will be like saying that now the gas stations are going to put a price of the gas you buy.  If you don’t buy any gas then you don’t pay anything even if gas is $8 a gallon.

    • zacamandapio

      Un-intentional?
      Yeah, that’s the best way to explain it.  If you don’t use data you don’t have to worry about whatever they do.  Tmobile is a business and is out there to make money somehow. It will be like saying that now the gas stations are going to put a price of the gas you buy.  If you don’t buy any gas then you don’t pay anything even if gas is $8 a gallon.

    • zacamandapio

      Un-intentional?
      Yeah, that’s the best way to explain it.  If you don’t use data you don’t have to worry about whatever they do.  Tmobile is a business and is out there to make money somehow. It will be like saying that now the gas stations are going to put a price of the gas you buy.  If you don’t buy any gas then you don’t pay anything even if gas is $8 a gallon.

  • Tom

    To turn off data so no app will be able use data except when you are within WiFi follow these steps:Settings -> Wireless and networks -> Mobile networks -> uncheck Use packet data

    • Alvaro

      That’s a very good suggestion.  One thing tho…you won’t be able to send or receive pictures.

  • Wow not going to be a fan of this. My argument is that as long as it is made very clear to account holders what is taking place people should not be complaining about the changes taking place. But I am in agreement that if someone has a smartphone it is very likely they do have a data plan already in effect, although some commenters were correct to point out WiFi is an option for those who rarely use data or simply do not want to pay a data fee each month.

  • Kim Jong-il

    Well I think it’s both a great idea AND a very bad ides…WHY?

    While I agree that MOST PDA/smartphone user HAVE a data SOC (data plan) , There are some people who WANT the phone (for the looks for example) that do NOT want a data plan. Granted they are in the minority, the biggest concern I have is that the customer CANNOT remove the data SOC. You are effectively making your customers who do NOT want a plan, have NO choice about wanting or NOT wanting a data package. To make things even WORSE, the customer is unable to remove the feature on the T-mo web site. What happened to “easy to use self serve options” T mobile?  

    This should NOT effect a lot of customers, however those that it does, are not going to be very amused at the prospect of A. having a “feature” that they did NOT want, B. NOT being able to change/move (EVEN if they WANTED to change TO a data plan) remove the feature themselves and C. having to wait for CS to talk to them about their “options”.

    Oh well, I don’t feel all that bad now that I’ve gone to Sprint. Sorry T mobile, it was good while it lasted, and I am moving on NOT because of you, it’s because of me, I swear  :) 

    Your friend and BFF,

    Kim Jong-il

  • Kim Jong-il

    Well I think it’s both a great idea AND a very bad ides…WHY?

    While I agree that MOST PDA/smartphone user HAVE a data SOC (data plan) , There are some people who WANT the phone (for the looks for example) that do NOT want a data plan. Granted they are in the minority, the biggest concern I have is that the customer CANNOT remove the data SOC. You are effectively making your customers who do NOT want a plan, have NO choice about wanting or NOT wanting a data package. To make things even WORSE, the customer is unable to remove the feature on the T-mo web site. What happened to “easy to use self serve options” T mobile?  

    This should NOT effect a lot of customers, however those that it does, are not going to be very amused at the prospect of A. having a “feature” that they did NOT want, B. NOT being able to change/move (EVEN if they WANTED to change TO a data plan) remove the feature themselves and C. having to wait for CS to talk to them about their “options”.

    Oh well, I don’t feel all that bad now that I’ve gone to Sprint. Sorry T mobile, it was good while it lasted, and I am moving on NOT because of you, it’s because of me, I swear  :) 

    Your friend and BFF,

    Kim Jong-il

  • Meagan

    Wow, TmobileUSA is really scraping the bottom of the gutter with this shady move.

    Tmobile had a mobile banner ad that if you accidently clicked once on it would add $1.50 to your account a month, without any confirmation. I called TmobileUSA and railed them for their shady crap. The csr got a long earfull and probably had take a break.

    • Refinishing

      Because the CSR did that to you, right?

      • J-Hop2o6

        LOL

    • Pikachu

      And then after you got off the phone, your boyfriend did us all a favor n handled that bad attitude

    • Meagan

      The csr knew I didn’t focus the shady monthly $1.50 (plus taxes and fees) on the bill as their fault, but as Tmobiles.  There are many Tmobile customers who don’t realize that charge is on their bill without approval, all because they clicked on an tmobile banner ad.  The fee simply blends into all the other fees on the Tmobile bill.  Tmobile customers would be amazed at what doesn’t need to be on their monthly bill. 

      At one time I was charged for weekends with my free weekend plan.  The csr was not really shocked about the Tmobile billing error.

  • Meagan

    Wow, TmobileUSA is really scraping the bottom of the gutter with this shady move.

    Tmobile had a mobile banner ad that if you accidently clicked once on it would add $1.50 to your account a month, without any confirmation. I called TmobileUSA and railed them for their shady crap. The csr got a long earfull and probably had take a break.

  • Moe

    This is the reason that TMO wants to do away with the flex pay rate plan. Magenta will have a very hard time adding a data charge to a flex pay plan since you pay in advance for the service you plan to use. Will they come up with a half assed plan to take minutes away for every time you hit the wrong button. Sounds like the same mistake Verizon made with all of the data charges for people that didn’t order data services. TMO stop playing with your rate plan….

  • Angarma1

    T-mo is forcefully adding unwanted features and services to its clients, just as AT&T does to theirs. Bad times coming to T-mo, brace yourselves!!!! They are already dismising T-mo workers.

  • Refinishing

    Soo… For everyone complaining about this, that pay per use SOC has always existed. Without a data plan, it has always charged 1.99 per MB. No one is forcing you or your kids to use it. Even now if your kids use web without the plan, its 1.99. So for you posters saying its already on there, that’s because you’ve used web without a plan and that’s the way its always been. The only difference is the actual NO COST feature is being added prior to you using the web. The results will still be the same. You knew the risks when you got the phone without a plan.

    • Christina

      Um. No. I don’t think you get what everyone else is trying to say. Even if we don’t have a smart phone, or a smart phone account, we are being charged for internet fees. I’ve been using my wifi, and when my wifi disconnects, t-mobile automatically switches it to their data service without first consulting me, resulting in the bill. You see, most of us are not using data from t-mobile. We are trying to use our own wi-fi, and T-mobile  takes advantage of that. 

    • Christina

      Um. No. I don’t think you get what everyone else is trying to say. Even if we don’t have a smart phone, or a smart phone account, we are being charged for internet fees. I’ve been using my wifi, and when my wifi disconnects, t-mobile automatically switches it to their data service without first consulting me, resulting in the bill. You see, most of us are not using data from t-mobile. We are trying to use our own wi-fi, and T-mobile  takes advantage of that. 

  • Matt

    They should enforce the pay as you go instead of a data plan. That way I can buy a 4g phone and not have to pay an additional 30 bucks a month for something I really don’t use often enough to justify that charge.

  • Matt

    They should enforce the pay as you go instead of a data plan. That way I can buy a 4g phone and not have to pay an additional 30 bucks a month for something I really don’t use often enough to justify that charge.

  • Matt

    They should enforce the pay as you go instead of a data plan. That way I can buy a 4g phone and not have to pay an additional 30 bucks a month for something I really don’t use often enough to justify that charge.

  • adeel

    This is a very dumb move and officially certifies that the tmobile of yester-year is no more.
    Just waiting for the contract to be up and than I will bolt.  I was a loyal customer for a reason, tmobile tried to do the right thing with their customers.
    Just like so many companies these days.. they would like to make a huge chunk of money through anti-consumer fees.
    Before some misguided clowns says this has always been there and you can take it or leave it save your breath troll.. will be gone soon enough.

    • Refinishing

      It’s already been said like 6 times.

  • Anonymous

    BTW I got this option back in May when I connected my new S 4G … and whats wrong with this? I pay for what I use when I want to use it. SAT!

  • Meagan

    Here’s the latest.  I just received an email notice.
    Effective September 30th.  No changes to existing data plan users.
    If you don’t want data added to your kids or novice-aunty smartphone who accidentally pressed the web2go icon, call 611.

    Important Notice regarding Pay-Per-Use Data

    Using the Web just got easier. Starting on September 30, all T-Mobile
    customers who don’t currently have data plans will be able to use data
    for $1.99 per MB. Browse the Internet & use other data services as
    much or as little as you like, and get charged only for the data you
    use. At the end of each billing cycle, we’ll round up your total data
    usage to the nearest megabyte.

    If you already have a data plan, this will not impact the features of
    your current plan. If you do not want access to data, please call
    Customer Care.

    Thank you for being a T-Mobile customer.

    • Refinishing

      I bet you feel real good about giving that CSR an earful and “railing” T-Mobile before you knew the facts.

  • Meagan

    Here’s the latest.  I just received an email notice.
    Effective September 30th.  No changes to existing data plan users.
    If you don’t want data added to your kids or novice-aunty smartphone who accidentally pressed the web2go icon, call 611.

    Important Notice regarding Pay-Per-Use Data

    Using the Web just got easier. Starting on September 30, all T-Mobile
    customers who don’t currently have data plans will be able to use data
    for $1.99 per MB. Browse the Internet & use other data services as
    much or as little as you like, and get charged only for the data you
    use. At the end of each billing cycle, we’ll round up your total data
    usage to the nearest megabyte.

    If you already have a data plan, this will not impact the features of
    your current plan. If you do not want access to data, please call
    Customer Care.

    Thank you for being a T-Mobile customer.

  • books

    This is BS. From tmobile. I was charged $23 for 5 mins of using internet. Tmobile never told me that this was added to my accout. If i wanted to pay 23 bucks for internet i would have gotten the unlimited service. That is if i WANTED internet
    WTF tmobile

  • Be Wary

    T-mobile added this “feature” to my account the other night on a basic flip phone (T339). I was using the wap browser to access free T-Zones (a.k.a. Web2go) content (yahoo news sites) over my home wi-fi connection. This phone has wifi for UMA. Immediately after reading the news page I got a text from T-Mobile that basically said I had signed up and this “feature” (without my authorization) and it was now being counted on the pay as you go meter. So 0.1 MB rounds up to 1 MB and will cost me $1.99. I stopped using the wap  browser and contacted T-Mobile on live chat the next morning. They removed the “feature” and any counted data usage (0.1 MB) as per my request. The phone is now back to where it was originally, whereby any wap browser usage that will incur a fee is indicated on the phone prior to accessing the website.

    I consider this type of activity a degredation of T-Mobile’s previous customer friendly service.

  • Hanil405

    Disgusting….
    T-mobile surprised me by adding a dataplan to my wife’s cellphone without authorization and charging me $1.9 for each mb. 
    Originally I had to purchase a full price phone for $200 for tmobile to cancel my dataplan after 17 months of no issues suddenly they put back a dataplan Pay as you go. 
    Customer service removed the dataplan but refused to issue a credit. Very disappointed. I always thought that T-mobile is better than AT&T but seems they are the same now. Hope the FCC prevents their merger.. it seems ATT customer service already moved in to work for Tmobile.

  • Hanil405

    I am actually glad to that found this forum about tmobile as it is impossible to send them and email..

    I suggest to who want to complain to submit via bbb http://www.bbb.org/

  • PaulCh88

    Everyone, file a complaint to bbb….. I have the same problem when tmobile started the pay per use service couple years ago. I filed a complaint to bbb, at the end, a customer rep call me and apologized for their action and refund the charge to me… Bbb is the way to go

  • kenn

    This is all news to me today as I too have been charged for data rates.  I think it’s ground for termination without an ETF, but T-Mobile won’t budge.  I find it unnerving that they can do whatever they want with that “Contract”, but I can’t.

  • Flinton

    No smart phone here — just a vintage 2003 Nokia 6610 — but T-Mo socked me for a $1.99 data overage fee on October 30 despite my having a Nationwide tZones Talk ‘n’Text plan with unlimited WAP (GPRS) data. They credited it back, and the agent said it should never have gotten charged, but I’m sure they’re going to try to charge it again because they’re now metering my data usage.

  • Veatea

    I just got a junk text from 889:
     “Congratulation! you have now access the web on your phone and pay only for data you use. Goto http://www.t-mo.co/ppudatails for more details”
    Two days later, I was charged $27 for 14MB that I don’t even know I used. That is a crappy business practice from TMobile. Why they sneak up this feature without our sign up or authorize signature? 
    Would some body help me what I should do?

    Thank you

  • Have a $23.95 charge for data I didn’t even know I was using.  I understand that there will always be some core apps that try to sync/update even with background data disabled.  Before, it would just fail until I connected via wi-fi which was fine with me.  However, with this new feature, I get middle-of-the-night-as-I’m-sleeping charges for a little bit of data here and there, which is definitely not something I need.

    The worst part is that before, if I was browsing or downloading on wi-fi and got disconnected, I would notice right away because the page would fail to load or the download would stall.  I would simply reconnect my wi-fi.  Now, T-Mobile seamlessly switches to data instead and before I realize what’s going on, I’m using over $20 worth of data!  Thank goodness I wasn’t listening to any streaming music over wi-fi this weekend.  If it had automatically switched to data during a signal loss, I would be in for a HUGE bill!

    I just called (1-866-2453) to have this lovely feature removed since there was no way to do it otherwise.  I’ve been with T-Mobile for a long time and have had no complaints but this latest development will make me reconsider carriers when my contract is up.

    • Skyfalcontin

      it would be helpful if on the phone there is a button that said “‘switch internet service off”‘ so i wouldn’t have to worry about the internet data service over using. we should have an option to whether or not we want to use our phone company’s internet service. i already pay for my home internet service alreaydy, why do i have to pay for another.

  • G4indigo

    I have filed complaint on http://www.bbb.org today. Let’s all do that!

    They deserve to be bought by ATT and all fired.

    • pc47

      this is not bad like at&t they slap you with the montly instantly once your phone gets data from the network.

    •  The Michigan Public Service Commission is allowing me to petition for a formal hearing on this matter. I had to cancel this service three times in four months, that is called “cramming” and is against the law in this state. I cancelled my service and paid my bill with them after the third time and now they want a $500 ETF, no way! I urge everyone tow write to their state Public Service Commission. You can find yours here: http://www.naruc.org/commissions.cfm

  • tahila

    I have been going through a nightmare with T-Mobile.  I have been a customer for about 8 years, never have used data and don’t have a smart phone.  Well when T-Mobile tacked on this pay per use data all of a sudden my phone is using data.  I never use the internet, check email etc.  I called three times and can get no where with them, I believe their call center is in India.  T-Mobile put all kinds of web blocks on my phone and still the data is being used.  I have even tried switching to one of my old phones thinking it was the phone itself malfunctioning, but data is still being used.  All day and all night.  It is a small amount of data but still why should I be paying for it if I don’t use it! 

    • pc47

      i didn’t see this but because i always disable data package feature on my android phone after what happen to my uncle with att.  I found it out from my brother and sister both complain to me that the service got added.  i check on the billing both of them have same plan but me even though all of us have smartphone.  just because i learn from at&t users.

    • Tarek

      I had the same problem; I am not an expert but here’s what I found:
      if you have a blackberry, turning the wi-fi off is not enough, you need to turn off the data service.
      on the iphone, you need to turn off the wi-fi AND notification.
      this worked for me so far.

      Tmobile rep said I have to switch to airplane mode whenever I want to use the Wifi. 

      I guess they should get ready for a class action lawsuit lol

      • Skyfalcontin

        i dont think having airplan mode switch on in order to use wifi is a good idea, because after you switch your airplane mode off, they will disable your wifi and you couldnt get on your home wifi again using your phone. that leads to you have to use their internet service and you wil have to pay every megabyte it use. that including weather, mail, facebook widgets that you have on your phone screen. btw, as you go outside away from your wifi connection, it will automactly disable your wifi when you got back.

  • Rb

    It has nothing to do with ” accidentally press that internet button”. Smart phones use data services, if available – ALL THE TIME- for a host of things. If you do NOTHING at all on the internet, you may see $50 or $100 or more as a charge.

    If you check the T-Mobile support site, you’ll find dozens of people surprised by these charges, who do not use the internet.

  • Looks like T-Mobile refunded my data charges (shown as a GPRS – Usage Adjustment) on this month’s bill.  I didn’t even ask for it and appreciate them making it right.