T-Mobile To Add Pay-Per-Use Data To All Smartphone Accounts On September 15th

T-Mobile is set to make a sweeping change to 11.4 million smartphone accounts with the placement of a Pay-Per-Use data feature added to all accounts that do not currently have a data plan. Customers will receive a notification that the feature has been added prior to September 15th with additional details being sent out with September billing. It will take up to eight weeks after September 15th to ensure that all customer accounts have this new featured added and according to this leaked screenshot, it cannot be removed through the device or My T-Mobile. That leaves a customer service option and we aren’t sure if that is conspicuously absent or if it will be the only way a customer can remove the feature and put a block on the plan.

There is of course no charge for the pay-per-use feature but it emphasizes the need to be careful what buttons you are pressing when you fire up that smartphone. We’re looking for more details regarding this feature and hopefully we’ll have an update prior to September 15th. For most T-Mobile customers this should have little to no impact whatsoever but for those of you who accidentally press that internet button it’s just something to be aware of.

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  • Guenzo .

    I have an unlocked iPhone. Just logged into mytmobile and this “feature” has already been added to my account. 

    There are two things I do not want: 1) Any type of contract2) A data planIs that so hard Tmobile? I have never used data on Tmobile and don’t foresee using it anytime soon. I don’t want even the possibility of using data by accident! I have access to WiFi networks all day long. Why is this being forced down our throats?

  • Guenzo .

    I have an unlocked iPhone. Just logged into mytmobile and this “feature” has already been added to my account. 

    There are two things I do not want: 1) Any type of contract2) A data planIs that so hard Tmobile? I have never used data on Tmobile and don’t foresee using it anytime soon. I don’t want even the possibility of using data by accident! I have access to WiFi networks all day long. Why is this being forced down our throats?

    • http://benpike.net Ben Pike

      so you got a smartphone without a data package…. genius #not

    • http://benpike.net Ben Pike

      so you got a smartphone without a data package…. genius #not

      • Craigmkahn

        Read his post.  He uses Wi-Fi.  All the benefits of a smartphone without the associated data plan costs.

      • http://twitter.com/KevinConnors Kevin Connors

        Right Ben, the iphone is totally useless without a data plan. He mentioned he had access to wifi all day long. I guess all those people that bought an iPOD are geniuses not too. I’m glad there are so many geniuses out there like you, I feel safer. Paying for a data plan you don’t need is a true sign of genius.

      • Moitoi

        IGNORANCE is Rampant on this post. WiFi only access is a CHOICE Many people make. Just because YOU CHOOSE to pay Outrageous Fees doesn’t mean Others have to do the same.

      • Angarma1

        moitoi, read, he’s a geek…  what can you expect?

    • derek 21

      if you read one of the earlier posts it’s pretty clear cut, the majority of people on here complaining are either a) use it and haven’t been charged and now they will, and can’t say they didn’t know or b) just like to find something wrong with every little thing

    • Aerofanbig

      and you’ll only get charged when you use data AWAY from that wifi. You are making something out of nothing. turn off data except when on wifi….whats so hard about that?

    • Aerofanbig

      and you’ll only get charged when you use data AWAY from that wifi. You are making something out of nothing. turn off data except when on wifi….whats so hard about that?

    • Aerofanbig

      and you’ll only get charged when you use data AWAY from that wifi. You are making something out of nothing. turn off data except when on wifi….whats so hard about that?

  • Going Downhill

    BAD IDEA T-Mobile. If users wanted a paid data plan on their devices, they would get one. As it currently stands, users have the NO DATA SOC on these devices and if they want data it can be changed on most phones via web-to-go redirect or smart phone browser redirect. Of course, you can also currently change things on mytmobile. Now you are going to turn data on by default,  allows users to accidently incur charges for unintentional web use, and prevent users from turning it off on their own? If this is the case, CS reps are going to get lots of calls from angry customers asking for credits and to turn the data off. I suppose the ignornat people running T-Mobile see this as a chance to hard sell data to customers, of course, they’re not the ones doing the dirty work. Also, clog up the lines for customers who have real complaints and make the whole process as inefficient as possible. Web 2.0, 3.0, forget about it! Hard sell everything over the phone using low cost CS reps from the Philippines.

    • Brandon Dean

      My questions is why have a smartphone without a data plan? And, on any android smartphone supported by t-mobile, you can turn data off completely, allowing the phone to only be able to use wifi. 

      • http://twitter.com/KevinConnors Kevin Connors

        I had a bb curve for 2 years without data I found it to be the best phone on the market at the time, I used a palm pilot for years without data. I used it extensively with wifi but not all of us need to be connected all the time for data. Tmo requires a data plan for any new phones bought with a subsidy (maybe without?? I know ATT requires data even if you bring your own smartphone on their network).

      • BrianK

        I gave my daughter a Behold 2 phone.  I don’t want her to have data so that it isn’t accidentally used.  You asked why have a smart phone if no data.  I gave her the phone so that when she is at ballet or other places if something happens that she can call us.  Otherwise the phone works great as a PMP she can watch videos, listen to music or play games on there.  It is my old phone so I didn’t buy it, I already had it.  I am sure there are lots of parents out there that give their kids their old smart phone for similar reasons and do not want to pay for data when their child accidentally clicks on an ad or when the game wants to update or their friend decides to go and do something on their phone that uses data.

        There are also lots of other cool and fun things that you can do without always being hooked up to data.  Use your wifi connection at home to load up games and such to your phone and then have fun offline.

      • Mo

        I don’t want the data plan on all of the phones. My kids would put me in the poor house if they had an open data account. I have a data plan on my phone but I find that I never use the full allotment (don’t laugh) of 200 mb/month. In fact most months I use only 1.6 mb (I hear u laughing). I’m in wifi zones at home and work.

    • zacamandapio

      Un-intentional?
      Yeah, that’s the best way to explain it.  If you don’t use data you don’t have to worry about whatever they do.  Tmobile is a business and is out there to make money somehow. It will be like saying that now the gas stations are going to put a price of the gas you buy.  If you don’t buy any gas then you don’t pay anything even if gas is $8 a gallon.

    • zacamandapio

      Un-intentional?
      Yeah, that’s the best way to explain it.  If you don’t use data you don’t have to worry about whatever they do.  Tmobile is a business and is out there to make money somehow. It will be like saying that now the gas stations are going to put a price of the gas you buy.  If you don’t buy any gas then you don’t pay anything even if gas is $8 a gallon.

    • zacamandapio

      Un-intentional?
      Yeah, that’s the best way to explain it.  If you don’t use data you don’t have to worry about whatever they do.  Tmobile is a business and is out there to make money somehow. It will be like saying that now the gas stations are going to put a price of the gas you buy.  If you don’t buy any gas then you don’t pay anything even if gas is $8 a gallon.

  • Tom

    To turn off data so no app will be able use data except when you are within WiFi follow these steps:Settings -> Wireless and networks -> Mobile networks -> uncheck Use packet data

    • Alvaro

      That’s a very good suggestion.  One thing tho…you won’t be able to send or receive pictures.

  • http://www.smartphoneconsumer.com Jason

    Wow not going to be a fan of this. My argument is that as long as it is made very clear to account holders what is taking place people should not be complaining about the changes taking place. But I am in agreement that if someone has a smartphone it is very likely they do have a data plan already in effect, although some commenters were correct to point out WiFi is an option for those who rarely use data or simply do not want to pay a data fee each month.

  • Kim Jong-il

    Well I think it’s both a great idea AND a very bad ides…WHY?

    While I agree that MOST PDA/smartphone user HAVE a data SOC (data plan) , There are some people who WANT the phone (for the looks for example) that do NOT want a data plan. Granted they are in the minority, the biggest concern I have is that the customer CANNOT remove the data SOC. You are effectively making your customers who do NOT want a plan, have NO choice about wanting or NOT wanting a data package. To make things even WORSE, the customer is unable to remove the feature on the T-mo web site. What happened to “easy to use self serve options” T mobile?  

    This should NOT effect a lot of customers, however those that it does, are not going to be very amused at the prospect of A. having a “feature” that they did NOT want, B. NOT being able to change/move (EVEN if they WANTED to change TO a data plan) remove the feature themselves and C. having to wait for CS to talk to them about their “options”.

    Oh well, I don’t feel all that bad now that I’ve gone to Sprint. Sorry T mobile, it was good while it lasted, and I am moving on NOT because of you, it’s because of me, I swear  :) 

    Your friend and BFF,

    Kim Jong-il

  • Kim Jong-il

    Well I think it’s both a great idea AND a very bad ides…WHY?

    While I agree that MOST PDA/smartphone user HAVE a data SOC (data plan) , There are some people who WANT the phone (for the looks for example) that do NOT want a data plan. Granted they are in the minority, the biggest concern I have is that the customer CANNOT remove the data SOC. You are effectively making your customers who do NOT want a plan, have NO choice about wanting or NOT wanting a data package. To make things even WORSE, the customer is unable to remove the feature on the T-mo web site. What happened to “easy to use self serve options” T mobile?  

    This should NOT effect a lot of customers, however those that it does, are not going to be very amused at the prospect of A. having a “feature” that they did NOT want, B. NOT being able to change/move (EVEN if they WANTED to change TO a data plan) remove the feature themselves and C. having to wait for CS to talk to them about their “options”.

    Oh well, I don’t feel all that bad now that I’ve gone to Sprint. Sorry T mobile, it was good while it lasted, and I am moving on NOT because of you, it’s because of me, I swear  :) 

    Your friend and BFF,

    Kim Jong-il

  • Meagan

    Wow, TmobileUSA is really scraping the bottom of the gutter with this shady move.

    Tmobile had a mobile banner ad that if you accidently clicked once on it would add $1.50 to your account a month, without any confirmation. I called TmobileUSA and railed them for their shady crap. The csr got a long earfull and probably had take a break.

    • Refinishing

      Because the CSR did that to you, right?

      • J-Hop2o6

        LOL

    • Pikachu

      And then after you got off the phone, your boyfriend did us all a favor n handled that bad attitude

    • Meagan

      The csr knew I didn’t focus the shady monthly $1.50 (plus taxes and fees) on the bill as their fault, but as Tmobiles.  There are many Tmobile customers who don’t realize that charge is on their bill without approval, all because they clicked on an tmobile banner ad.  The fee simply blends into all the other fees on the Tmobile bill.  Tmobile customers would be amazed at what doesn’t need to be on their monthly bill. 

      At one time I was charged for weekends with my free weekend plan.  The csr was not really shocked about the Tmobile billing error.

  • Meagan

    Wow, TmobileUSA is really scraping the bottom of the gutter with this shady move.

    Tmobile had a mobile banner ad that if you accidently clicked once on it would add $1.50 to your account a month, without any confirmation. I called TmobileUSA and railed them for their shady crap. The csr got a long earfull and probably had take a break.

  • Moe

    This is the reason that TMO wants to do away with the flex pay rate plan. Magenta will have a very hard time adding a data charge to a flex pay plan since you pay in advance for the service you plan to use. Will they come up with a half assed plan to take minutes away for every time you hit the wrong button. Sounds like the same mistake Verizon made with all of the data charges for people that didn’t order data services. TMO stop playing with your rate plan….

  • Angarma1

    T-mo is forcefully adding unwanted features and services to its clients, just as AT&T does to theirs. Bad times coming to T-mo, brace yourselves!!!! They are already dismising T-mo workers.

  • Refinishing

    Soo… For everyone complaining about this, that pay per use SOC has always existed. Without a data plan, it has always charged 1.99 per MB. No one is forcing you or your kids to use it. Even now if your kids use web without the plan, its 1.99. So for you posters saying its already on there, that’s because you’ve used web without a plan and that’s the way its always been. The only difference is the actual NO COST feature is being added prior to you using the web. The results will still be the same. You knew the risks when you got the phone without a plan.

    • Christina

      Um. No. I don’t think you get what everyone else is trying to say. Even if we don’t have a smart phone, or a smart phone account, we are being charged for internet fees. I’ve been using my wifi, and when my wifi disconnects, t-mobile automatically switches it to their data service without first consulting me, resulting in the bill. You see, most of us are not using data from t-mobile. We are trying to use our own wi-fi, and T-mobile  takes advantage of that. 

    • Christina

      Um. No. I don’t think you get what everyone else is trying to say. Even if we don’t have a smart phone, or a smart phone account, we are being charged for internet fees. I’ve been using my wifi, and when my wifi disconnects, t-mobile automatically switches it to their data service without first consulting me, resulting in the bill. You see, most of us are not using data from t-mobile. We are trying to use our own wi-fi, and T-mobile  takes advantage of that. 

  • Matt

    They should enforce the pay as you go instead of a data plan. That way I can buy a 4g phone and not have to pay an additional 30 bucks a month for something I really don’t use often enough to justify that charge.

  • Matt

    They should enforce the pay as you go instead of a data plan. That way I can buy a 4g phone and not have to pay an additional 30 bucks a month for something I really don’t use often enough to justify that charge.

  • Matt

    They should enforce the pay as you go instead of a data plan. That way I can buy a 4g phone and not have to pay an additional 30 bucks a month for something I really don’t use often enough to justify that charge.

  • adeel

    This is a very dumb move and officially certifies that the tmobile of yester-year is no more.
    Just waiting for the contract to be up and than I will bolt.  I was a loyal customer for a reason, tmobile tried to do the right thing with their customers.
    Just like so many companies these days.. they would like to make a huge chunk of money through anti-consumer fees.
    Before some misguided clowns says this has always been there and you can take it or leave it save your breath troll.. will be gone soon enough.

    • Refinishing

      It’s already been said like 6 times.

  • Anonymous

    BTW I got this option back in May when I connected my new S 4G … and whats wrong with this? I pay for what I use when I want to use it. SAT!

  • Meagan

    Here’s the latest.  I just received an email notice.
    Effective September 30th.  No changes to existing data plan users.
    If you don’t want data added to your kids or novice-aunty smartphone who accidentally pressed the web2go icon, call 611.

    Important Notice regarding Pay-Per-Use Data

    Using the Web just got easier. Starting on September 30, all T-Mobile
    customers who don’t currently have data plans will be able to use data
    for $1.99 per MB. Browse the Internet & use other data services as
    much or as little as you like, and get charged only for the data you
    use. At the end of each billing cycle, we’ll round up your total data
    usage to the nearest megabyte.

    If you already have a data plan, this will not impact the features of
    your current plan. If you do not want access to data, please call
    Customer Care.

    Thank you for being a T-Mobile customer.

    • Refinishing

      I bet you feel real good about giving that CSR an earful and “railing” T-Mobile before you knew the facts.

  • Meagan

    Here’s the latest.  I just received an email notice.
    Effective September 30th.  No changes to existing data plan users.
    If you don’t want data added to your kids or novice-aunty smartphone who accidentally pressed the web2go icon, call 611.

    Important Notice regarding Pay-Per-Use Data

    Using the Web just got easier. Starting on September 30, all T-Mobile
    customers who don’t currently have data plans will be able to use data
    for $1.99 per MB. Browse the Internet & use other data services as
    much or as little as you like, and get charged only for the data you
    use. At the end of each billing cycle, we’ll round up your total data
    usage to the nearest megabyte.

    If you already have a data plan, this will not impact the features of
    your current plan. If you do not want access to data, please call
    Customer Care.

    Thank you for being a T-Mobile customer.

  • books

    This is BS. From tmobile. I was charged $23 for 5 mins of using internet. Tmobile never told me that this was added to my accout. If i wanted to pay 23 bucks for internet i would have gotten the unlimited service. That is if i WANTED internet
    WTF tmobile

  • Be Wary

    T-mobile added this “feature” to my account the other night on a basic flip phone (T339). I was using the wap browser to access free T-Zones (a.k.a. Web2go) content (yahoo news sites) over my home wi-fi connection. This phone has wifi for UMA. Immediately after reading the news page I got a text from T-Mobile that basically said I had signed up and this “feature” (without my authorization) and it was now being counted on the pay as you go meter. So 0.1 MB rounds up to 1 MB and will cost me $1.99. I stopped using the wap  browser and contacted T-Mobile on live chat the next morning. They removed the “feature” and any counted data usage (0.1 MB) as per my request. The phone is now back to where it was originally, whereby any wap browser usage that will incur a fee is indicated on the phone prior to accessing the website.

    I consider this type of activity a degredation of T-Mobile’s previous customer friendly service.

  • Hanil405

    Disgusting….
    T-mobile surprised me by adding a dataplan to my wife’s cellphone without authorization and charging me $1.9 for each mb. 
    Originally I had to purchase a full price phone for $200 for tmobile to cancel my dataplan after 17 months of no issues suddenly they put back a dataplan Pay as you go. 
    Customer service removed the dataplan but refused to issue a credit. Very disappointed. I always thought that T-mobile is better than AT&T but seems they are the same now. Hope the FCC prevents their merger.. it seems ATT customer service already moved in to work for Tmobile.

  • PaulCh88

    Everyone, file a complaint to bbb….. I have the same problem when tmobile started the pay per use service couple years ago. I filed a complaint to bbb, at the end, a customer rep call me and apologized for their action and refund the charge to me… Bbb is the way to go

  • kenn

    This is all news to me today as I too have been charged for data rates.  I think it’s ground for termination without an ETF, but T-Mobile won’t budge.  I find it unnerving that they can do whatever they want with that “Contract”, but I can’t.

  • Flinton

    No smart phone here — just a vintage 2003 Nokia 6610 — but T-Mo socked me for a $1.99 data overage fee on October 30 despite my having a Nationwide tZones Talk ‘n’Text plan with unlimited WAP (GPRS) data. They credited it back, and the agent said it should never have gotten charged, but I’m sure they’re going to try to charge it again because they’re now metering my data usage.

  • Veatea

    I just got a junk text from 889:
     “Congratulation! you have now access the web on your phone and pay only for data you use. Goto http://www.t-mo.co/ppudatails for more details”
    Two days later, I was charged $27 for 14MB that I don’t even know I used. That is a crappy business practice from TMobile. Why they sneak up this feature without our sign up or authorize signature? 
    Would some body help me what I should do?

    Thank you

  • http://www.vuthy.com vuthy

    Have a $23.95 charge for data I didn’t even know I was using.  I understand that there will always be some core apps that try to sync/update even with background data disabled.  Before, it would just fail until I connected via wi-fi which was fine with me.  However, with this new feature, I get middle-of-the-night-as-I’m-sleeping charges for a little bit of data here and there, which is definitely not something I need.

    The worst part is that before, if I was browsing or downloading on wi-fi and got disconnected, I would notice right away because the page would fail to load or the download would stall.  I would simply reconnect my wi-fi.  Now, T-Mobile seamlessly switches to data instead and before I realize what’s going on, I’m using over $20 worth of data!  Thank goodness I wasn’t listening to any streaming music over wi-fi this weekend.  If it had automatically switched to data during a signal loss, I would be in for a HUGE bill!

    I just called (1-866-2453) to have this lovely feature removed since there was no way to do it otherwise.  I’ve been with T-Mobile for a long time and have had no complaints but this latest development will make me reconsider carriers when my contract is up.

    • Skyfalcontin

      it would be helpful if on the phone there is a button that said “‘switch internet service off”‘ so i wouldn’t have to worry about the internet data service over using. we should have an option to whether or not we want to use our phone company’s internet service. i already pay for my home internet service alreaydy, why do i have to pay for another.

  • G4indigo

    I have filed complaint on http://www.bbb.org today. Let’s all do that!

    They deserve to be bought by ATT and all fired.

    • pc47

      this is not bad like at&t they slap you with the montly instantly once your phone gets data from the network.

  • tahila

    I have been going through a nightmare with T-Mobile.  I have been a customer for about 8 years, never have used data and don’t have a smart phone.  Well when T-Mobile tacked on this pay per use data all of a sudden my phone is using data.  I never use the internet, check email etc.  I called three times and can get no where with them, I believe their call center is in India.  T-Mobile put all kinds of web blocks on my phone and still the data is being used.  I have even tried switching to one of my old phones thinking it was the phone itself malfunctioning, but data is still being used.  All day and all night.  It is a small amount of data but still why should I be paying for it if I don’t use it! 

    • pc47

      i didn’t see this but because i always disable data package feature on my android phone after what happen to my uncle with att.  I found it out from my brother and sister both complain to me that the service got added.  i check on the billing both of them have same plan but me even though all of us have smartphone.  just because i learn from at&t users.

    • Tarek

      I had the same problem; I am not an expert but here’s what I found:
      if you have a blackberry, turning the wi-fi off is not enough, you need to turn off the data service.
      on the iphone, you need to turn off the wi-fi AND notification.
      this worked for me so far.

      Tmobile rep said I have to switch to airplane mode whenever I want to use the Wifi. 

      I guess they should get ready for a class action lawsuit lol

      • Skyfalcontin

        i dont think having airplan mode switch on in order to use wifi is a good idea, because after you switch your airplane mode off, they will disable your wifi and you couldnt get on your home wifi again using your phone. that leads to you have to use their internet service and you wil have to pay every megabyte it use. that including weather, mail, facebook widgets that you have on your phone screen. btw, as you go outside away from your wifi connection, it will automactly disable your wifi when you got back.

  • Rb

    It has nothing to do with ” accidentally press that internet button”. Smart phones use data services, if available – ALL THE TIME- for a host of things. If you do NOTHING at all on the internet, you may see $50 or $100 or more as a charge.

    If you check the T-Mobile support site, you’ll find dozens of people surprised by these charges, who do not use the internet.

  • http://www.vuthy.com vuthy

    Looks like T-Mobile refunded my data charges (shown as a GPRS – Usage Adjustment) on this month’s bill.  I didn’t even ask for it and appreciate them making it right.