T-Mobile Updates myTouch 4G Gingerbread Update Support Document, Allows In Store Updates On August 5th

As of early this morning T-Mobile has tweaked their support document pertaining to the myTouch 4G software update allowing for customers to enter a T-Mobile store beginning August 5th and receive the update manually. While the document states that customers who have not received their OTA update, it makes no mention to the timeframe of the broader rollout that was supposed to happen after the pilot rollout. In any case we won’t complain about an opportunity to walk into a store, pop in an SD card and receive Gingerbread which falls right in line with information we posted a few days ago regarding this very capability.

There you have it myTouch 4G owners, if you haven’t received your Gingerbread update by August 5th you’ll be able to waltz right into your local T-Mobile store and 30 minutes later walk out with Gingerbread. Who is going to complain about that?

T-Mobile Support

Tags: , , , , ,

  • Anonymous

    This is awesome.  We’ll be right up there with my woman’s MT4G in hand.  Thx TMO

    • TmoFan

      “With my woman”? Seriously Pimp? Normally I look forward to the insight you provide on these forums, but this comment… :: bleh ::

      • Anonymous

        Ironically I’m tired of saying “my girl” and “my woman” in less than 2 weeks she will be “my fiance”.

        • TmoFan

          Aww… Congrats!!! Wishing you many years of happiness!

        • Anonymous

          Thanx.  I’m 100% positive that this one will be better than the first one lol

      • Anonymous

        Just gave her the ring last night!  It was gonna be next week on our Miami trip but I couldn’t wait!!

    • just went to the t-mobile store here in St. Pete FL…They have no clue about this..they know they were supposed to receive the SD cards to update but none of the stores in the area have them yet. Although T-Mobile said they would.

      • Anonymous

        Typical.  The west and midwest doesn’t even get the in-store update until next week so I won’t be surprised if it depends on the store.

      • Wsalmon1975

        I’m in Clearwater. I went to 2 stores in Brandon while I was on lunch today. One didn’t have it yet. The other got the package but no SDcard…. Epic fail. Tech support is useless. I went through this not a year ago on my Blackberry. Every other carrier had the new O/S OTA and working 5 months before T-Mobile. I wasn’t too upset being that it was a new O/S, but this is just a patch. It’s not a whole new O/S. If the other carries have it out (and they do on older phones). That means that TMO is having an issue with getting their Bloatware working right on existing phones. In other words inept programmers. If they were going to do an in-store update, why didn’t they just put it on the corporate intranet? So it could be downloaded to a card and installed that way. Better yet, why not post it on the website?

    • just went to the t-mobile store here in St. Pete FL…They have no clue about this..they know they were supposed to receive the SD cards to update but none of the stores in the area have them yet. Although T-Mobile said they would.

  • jay_plank

    we like tmobile! 

  • Anonymous

    i like this idea, i just hope everyone remembers their gmail log ins.  They have a habit of not remembering them.

  • Anonymous

    i like this idea, i just hope everyone remembers their gmail log ins.  They have a habit of not remembering them.

  • my mytouc4g  freezes sometimes  the END button wont work, when i press number button, it won’t type. freezing issues, anyway to fix this? i like the SCANNER  my HTC SENSATION didn’t have barcode scanner

    • Anonymous

      barcode scanner? The are several available for free in the android marketplace for the sensation.

  • my mytouc4g  freezes sometimes  the END button wont work, when i press number button, it won’t type. freezing issues, anyway to fix this? i like the SCANNER  my HTC SENSATION didn’t have barcode scanner

  • I’ll be there as soon as I can. At least we’ll finally get GB on the MT4G~!

    • Antoinetrenton2003

      I already have Gingerboard on my touch 4g its Android 2.3.4. Its way better then 2.3.3 I put it on my phone with out root it toke 30mins with out a computer I love android 2.3.4 on my touch 4g

      • Izzybrexx

        How???????????

        • Antoinetrenton2003

          You can down load the gingerboard for the my touch 4g from HTC its the real thing after you download the file on your phone its better that way then put it in your SD card with out a folder then power your phone of then reboot it to hoot by holding down the volume botton and the power bottom then after you put the update on your press the power it would reboot its slef there you have it android 2.3.4 for your my touch 4g

        • Bupahs

          Where? There isn’t a 2.3.4 download link on HTC website anywhere

        • Tim

          He is full of crap. If this were true everyone would do it

        • Bupahs

          Where? There isn’t a 2.3.4 download link on HTC website anywhere

        • Bupahs

          Where? There isn’t a 2.3.4 download link on HTC website anywhere

        • Hep

          how did you download it from HTC directly? any links?

    • Antoinetrenton2003

      I already have Gingerboard on my touch 4g its Android 2.3.4. Its way better then 2.3.3 I put it on my phone with out root it toke 30mins with out a computer I love android 2.3.4 on my touch 4g

  • I’ll be there as soon as I can. At least we’ll finally get GB on the MT4G~!

  • good.  they should push these things online the way just about every other company does..but oh well..this is the next best thing.  hopefully the store reps aren’t clueless.

  • good.  they should push these things online the way just about every other company does..but oh well..this is the next best thing.  hopefully the store reps aren’t clueless.

    • always clueless, i went there for   a new sim card told me its $40, i told her online pirce is only $10 and i get  it for 1$ at ebay, says well,  buy there.

      • lmao damn Karma .. can’t believe they wouldn’t price match … oh well .. i’m going to ask if i can just do it myself instead of allowing them to do it.

      • lmao damn Karma .. can’t believe they wouldn’t price match … oh well .. i’m going to ask if i can just do it myself instead of allowing them to do it.

        • yeah that corporate store wanted to rip me off  $30.  tmo online sells it for $10. SIM CARD for $40? that’s insane.  well, I already bought one now for $1 free shipped at ebay.

        • yeah that corporate store wanted to rip me off  $30.  tmo online sells it for $10. SIM CARD for $40? that’s insane.  well, I already bought one now for $1 free shipped at ebay.

      • lmao damn Karma .. can’t believe they wouldn’t price match … oh well .. i’m going to ask if i can just do it myself instead of allowing them to do it.

      • lmao damn Karma .. can’t believe they wouldn’t price match … oh well .. i’m going to ask if i can just do it myself instead of allowing them to do it.

  • The ATL Guy

    That’s sweet!

  • The ATL Guy

    That’s sweet!

  • jonathan from la

    They should have done that for g2x owners

  • Minioninnc

    I hope this one is fixed before people get it, SMS still errors out on my GB update, you have to reboot the phone to get your SMS to work again.

  • Minioninnc

    I hope this one is fixed before people get it, SMS still errors out on my GB update, you have to reboot the phone to get your SMS to work again.

  • Minioninnc

    I hope this one is fixed before people get it, SMS still errors out on my GB update, you have to reboot the phone to get your SMS to work again.

  • Minioninnc

    I hope this one is fixed before people get it, SMS still errors out on my GB update, you have to reboot the phone to get your SMS to work again.

  • Bupahs

    Like I would allow a store rep to install my update, they can’t even swap a SIM card correctly. Unless they hand me the card and let me do it I will wait for the download

  • Bupahs

    Like I would allow a store rep to install my update, they can’t even swap a SIM card correctly. Unless they hand me the card and let me do it I will wait for the download

  • Bupahs

    Like I would allow a store rep to install my update, they can’t even swap a SIM card correctly. Unless they hand me the card and let me do it I will wait for the download

    • Thereugo67

      I believe it, there in door customer service sucks,I mean half the time they don’t know nothing about the phones there selling.

    • Thereugo67

      I believe it, there in door customer service sucks,I mean half the time they don’t know nothing about the phones there selling.

  • GTRv96

    Thank you HTC/TMobile!

  • GTRv96

    Thank you HTC/TMobile!

  • Anonymous

    *raises hand in the back of the classroom* What about 2.3 for the vibrant!?!?!?

  • JrodRodriguez699

    Um hi I know that this is totally of topic. But I have Verizon a droid charge and I’m about to cancel it because I think its ridiculous that I pay $150 a month for 1 freaking phone a month. And I was thinking of either getting at&t or T-Mobile. But I don’t know which one to go to! I live in los Angeles zip code 90022, I live right in the heart of La. LA IS A huge city and don’t get me wrong Verizon works perfect but like I said to expensive so ima cancel it. So does anybody know which company at&t or T-Mobile works Better in La? I mean reception wise all I care about is reception. I dnt care which one has a faster network. Like I said I only care about having signal in elevators, high rise building etc.. yea can anyone help me out decide and make the right choice? Thanks

    • Maritzahoney34

      @jrod I live in east La zip code 90023 I’m pretty sure u kno were that is. And ima be real with u ima give u my honest opinion If u are looking for better reception then at&t is the way to go. Some people might not agree with me. But in my experience in the La area I have found out at&t has better reception than t-mobile in a lot of places including inside buildings. I have t-mobile a g2x my boyfriend has at&t an Motorola atrix. The only thing I like about t-mobile has a much faster network there’s no denying that. T-mobiles 3g/4g network leaves atts so called 4g network in the dust cuz its at least 3-5 times faster. But since u said u don’t care about speed then att is for u cuz att does get better reception in a lot of places than t-mobile and u said u wanted reception so yea go with att.

      • I concur on that one regarding T-Mobile data. I experienced the fastest data possible whilst driving 80 on The 5 though Los Angeles, and was pulling in some speeds that made even some areas of Verizon LTE look like EVDO …. 

        So I mean, data wise, I stand by T-Mobile in the Los Angeles area for sure. Even in Marina Del Ray I got REALLY fast data in a suburban setting, I was surprised that Los Angeles had great cell service. 

        I can not speak for AT&T. 

      • TmoFan

        I had AT&T for six years, lived in Pasadena, Palmdale, worked in West Hills, Glendale, Pomona and Chino. Used the phone along the 14 in remote areas, never any issues. TMo is almost as good. There are sections of Beverly Hills, Hwood and We Ho where I get service that my friends with AT&T don’t. Switch the phone to 2G and service goes from great to excellent. Speed wise, my MT4G beats my sister’s iPhone any time, almost any place. However, during massive crowds – a rave, movie premiere, concerts, AT&T wipes the floor. TMo coverage in LA during crowds is horrendous, even on 2G. Keep that in mind… Phone calls won’t go through, data disappears, text goes on major delay. If you’re in crowds often, think AT&T.

      • TmoFan

        I had AT&T for six years, lived in Pasadena, Palmdale, worked in West Hills, Glendale, Pomona and Chino. Used the phone along the 14 in remote areas, never any issues. TMo is almost as good. There are sections of Beverly Hills, Hwood and We Ho where I get service that my friends with AT&T don’t. Switch the phone to 2G and service goes from great to excellent. Speed wise, my MT4G beats my sister’s iPhone any time, almost any place. However, during massive crowds – a rave, movie premiere, concerts, AT&T wipes the floor. TMo coverage in LA during crowds is horrendous, even on 2G. Keep that in mind… Phone calls won’t go through, data disappears, text goes on major delay. If you’re in crowds often, think AT&T.

    • RonzGhetto

      Go with T-Mobile they have inexpensive plans plus you will have the At&t coverage as well since they bought out T-mobile.The merger has already been approved by the government so that would be your best bet get a deal well it last’s At&t promised T-mobile everyone could keep their rate plans just make sure to pick out a good phone so you wont need to upgrade with thier prices lol…

      • PStew

        Yeah how about no. The merger hasn’t been approved yet. It just got mentioned in Congress for the first time yesterday. In fact, the 5 panel board on charge of the decision just lost one member and is losing another, who will probably be replaced before a vote is taken. TMo RSA

        • Someguy

          merger is approved now

        • Craigers

          Wrong!
          Guess you completely failed at predicting the future.

      • PStew

        Yeah how about no. The merger hasn’t been approved yet. It just got mentioned in Congress for the first time yesterday. In fact, the 5 panel board on charge of the decision just lost one member and is losing another, who will probably be replaced before a vote is taken. TMo RSA

      • PStew

        Yeah how about no. The merger hasn’t been approved yet. It just got mentioned in Congress for the first time yesterday. In fact, the 5 panel board on charge of the decision just lost one member and is losing another, who will probably be replaced before a vote is taken. TMo RSA

  • JrodRodriguez699

    Um hi I know that this is totally of topic. But I have Verizon a droid charge and I’m about to cancel it because I think its ridiculous that I pay $150 a month for 1 freaking phone a month. And I was thinking of either getting at&t or T-Mobile. But I don’t know which one to go to! I live in los Angeles zip code 90022, I live right in the heart of La. LA IS A huge city and don’t get me wrong Verizon works perfect but like I said to expensive so ima cancel it. So does anybody know which company at&t or T-Mobile works Better in La? I mean reception wise all I care about is reception. I dnt care which one has a faster network. Like I said I only care about having signal in elevators, high rise building etc.. yea can anyone help me out decide and make the right choice? Thanks

  • JrodRodriguez699

    Um hi I know that this is totally of topic. But I have Verizon a droid charge and I’m about to cancel it because I think its ridiculous that I pay $150 a month for 1 freaking phone a month. And I was thinking of either getting at&t or T-Mobile. But I don’t know which one to go to! I live in los Angeles zip code 90022, I live right in the heart of La. LA IS A huge city and don’t get me wrong Verizon works perfect but like I said to expensive so ima cancel it. So does anybody know which company at&t or T-Mobile works Better in La? I mean reception wise all I care about is reception. I dnt care which one has a faster network. Like I said I only care about having signal in elevators, high rise building etc.. yea can anyone help me out decide and make the right choice? Thanks

  • Neoprimal

    “Who is going to complain about that?”

    Are you kidding? If this is still planet earth and we’re still a part of the human race – SOMEONE will find something to complain about.

  • What Id like to know is, why didnt the MyTouch 4G (unlike EVERY Android phone on planet Earth) ship with “UPDATE CHECK” under “About Phone” ? Thats what Id like to know…

  • What Id like to know is, why didnt the MyTouch 4G (unlike EVERY Android phone on planet Earth) ship with “UPDATE CHECK” under “About Phone” ? Thats what Id like to know…

  • What Id like to know is, why didnt the MyTouch 4G (unlike EVERY Android phone on planet Earth) ship with “UPDATE CHECK” under “About Phone” ? Thats what Id like to know…

    • EX-SKLX09-User

      with the GB update it adds the check for update feature.

      • Chaka

        Yes but i bet you that another update wont come up till 1 or 2 years later

    • Christ629

      I just got the OTA and have the same question. 

    • Christ629

      I just got the OTA and have the same question. 

  • Zhongksl

    surprise web:   == www jordanforworld com====

    very good web,believe you will love it. 

    FREE SHIPPING,accept  pyapal
     
    discount  including evisu jeans,watches shirts,bags,hat and the decorations   and so on

    trust me!

    Opportunity knocks but once

    ?????.’,”’,,’,.”,,’,”,.

    ?????”o’,”’,,’,.”.”,,’,.

    ?????? ”,,’,.’,”’,,’,.”

    ??????????????????

  • Zhongksl

    surprise web:   == www jordanforworld com====

    very good web,believe you will love it. 

    FREE SHIPPING,accept  pyapal
     
    discount  including evisu jeans,watches shirts,bags,hat and the decorations   and so on

    trust me!

    Opportunity knocks but once

    ?????.’,”’,,’,.”,,’,”,.

    ?????”o’,”’,,’,.”.”,,’,.

    ?????? ”,,’,.’,”’,,’,.”

    ??????????????????

  • EX-SKLX09-User

    a few days since i have updated to gingerbread myself, I have noticed that my battery is lasting a LOT longer, as much as twice as long as it used to with the same (or more) use as before the GB update.

  • Annoyed.with.gingerbread

    Please fix this crap! I’m one of the unlucky few that got the ginerbread update early. Anyways here’s what i noticed so far thats annoying:
    1- My wifi connection to my home network connection get disconnected constantly. i find myself having to turn my phone’s wifi on/off to fix the problem.
    2- The most disappointing bug of gingerbread, is that the profile pictures of my contacts’ txt messages have disappeared. After some troubleshooting to figure out the problem, apparently its because i keep a copy of my contacts on my sim card and the gingerbread prioritizes the simcard contacts which doesnt link it to the phone contacts. If u delete the simcard contacts this will fix the problem. But I DO NOT WANT TO DELETE my simcard contacts since i like having a copy on my simcard just incase i need to insert my sim to use someone else’s phone if my phone has no battery or whatever.
    3- the update automatically updated my yahoo messenger and yahoo messenger plugin!
    4- One more major setback is that this gingerbread update has ruined my ability to post comments on flash based interface such as this one right from my myTouch4g(htc-glacier). I use to be able to do this right from my phone and now i have to turn my laptop to do this comment.

    Please fix this crap!

    • Richarama

      Did you ever find a solution to these problems? I’m having exactly the same….

  • Annoyed.with.gingerbread

    Please fix this crap! I’m one of the unlucky few that got the ginerbread update early. Anyways here’s what i noticed so far thats annoying:
    1- My wifi connection to my home network connection get disconnected constantly. i find myself having to turn my phone’s wifi on/off to fix the problem.
    2- The most disappointing bug of gingerbread, is that the profile pictures of my contacts’ txt messages have disappeared. After some troubleshooting to figure out the problem, apparently its because i keep a copy of my contacts on my sim card and the gingerbread prioritizes the simcard contacts which doesnt link it to the phone contacts. If u delete the simcard contacts this will fix the problem. But I DO NOT WANT TO DELETE my simcard contacts since i like having a copy on my simcard just incase i need to insert my sim to use someone else’s phone if my phone has no battery or whatever.
    3- the update automatically updated my yahoo messenger and yahoo messenger plugin!
    4- One more major setback is that this gingerbread update has ruined my ability to post comments on flash based interface such as this one right from my myTouch4g(htc-glacier). I use to be able to do this right from my phone and now i have to turn my laptop to do this comment.

    Please fix this crap!

  • Just went to a local T-Mobile Store to get my mytouch updated..No go they haven’t received the SD Cards yet…. :-(

  • Just went to a local T-Mobile Store to get my mytouch updated..No go they haven’t received the SD Cards yet…. :-(

    • Michael

      same here this really sucks.

  • Michael

    I really just dont understand how they are going to tell us that we can manually update and then when we walk into or call a T-mobile store they either dont know anything about it or they dont have the SD cards. If they were really intending on Mytouch 4g users to update dont you think they would have made the shipment on time and let the retail store employees know about it.

  • Anonymous

    As usual the retail stores have no clue about what is reported online! Where the F do you get the info to publish this crap? How about taking some responsibility by at least giving us an answer????

  • Anonymous

    As usual the retail stores have no clue about what is reported online! Where the F do you get the info to publish this crap? How about taking some responsibility by at least giving us an answer????

  • Jason3rd

    Went to a local store in California…THEY HAVE NO CLUE!!!

  • Jason3rd

    Went to a local store in California…THEY HAVE NO CLUE!!!

  • Anonymous

    I updated mine in store, but it went to version 2.3.4, but my sense version is 2.1, htc says suppose to be 2.3. what version do you all have on your mt4g?  I dont understand why it did not go to sense 3.0, but now my question, is why didnt it upgrade it to 2.3 like HTC says it should>  If anyone else has upgraded, please let me know what versions you are running, mine is 2.3.4 and 2.1

    • Michael

      I updated mine today and I also have 2.3.4 and sense 2.1. What they did was give us the OS of the MyTouch 4g slide. But i already know that the original 4g can handle sense 3.0 because before this update i was running 2.3.3 with sense 3.o overclocked to 1.5Ghz so i know it runs very stable but unsure why they didnt include it

    • Michael

      I updated mine today and I also have 2.3.4 and sense 2.1. What they did was give us the OS of the MyTouch 4g slide. But i already know that the original 4g can handle sense 3.0 because before this update i was running 2.3.3 with sense 3.o overclocked to 1.5Ghz so i know it runs very stable but unsure why they didnt include it

  • The ATL Guy

    Store here in the ATL has the upgrade SD HOWEVER it will factory reset the damn phone! 
    WTF?!?!?!?!

  • King

    Fresno ca has the upgrade,sd first to store’s has no idea what I was talking bout and a rep had the phone .retard .anyway it does wipe the phone even after I sign in to gmail all my apps was still gone . :(

    • King

      I have the mytouch 4g 2.34 offical tmobile update . Keyboard is kind of buggie

      • Jeff

        How did you get the update help plz!!

    • Rak826

      Did you find a way to get the apps back automatically. Please let me know. I upgraded the os to 2.3.4 and lost all the apps. Please help.

    • Rak826

      Did you find a way to get the apps back automatically. Please let me know. I upgraded the os to 2.3.4 and lost all the apps. Please help.

  • colorado

    Denver stores had it took 20 minutes no issues, it did reset the phone but i had backed up everything it took me less than 20 minutes to get everything back. If people would read up on things they would not have the problems that everyone is whining about because they have no clue

    • Tikbermiko

      Same here in Northern Colo.
      It only took 10 mins. And the update seems very stable …I’m liking my phone again;)

    • Tikbermiko

      Same here in Northern Colo.
      It only took 10 mins. And the update seems very stable …I’m liking my phone again;)

  • Pete

    Western Michigan store stated they wouldn’t have in-store updates until late this month or September…and still no OTA here.

  • Rick

    Sorry but I must complain about that.  The retail store sdcard did not get recognized by the phone. was the 1 hour. I went to the corporate store waited 30 minutes for the t-mobile rep to tell me that they did not have the update the only store in town that has the update was a 20 minute drive. I called that store and the card was misplaced.

  • Rick

    Sorry but I must complain about that.  The retail store sdcard did not get recognized by the phone. was the 1 hour. I went to the corporate store waited 30 minutes for the t-mobile rep to tell me that they did not have the update the only store in town that has the update was a 20 minute drive. I called that store and the card was misplaced.

  • Rick

    Sorry but I must complain about that.  The retail store sdcard did not get recognized by the phone. was the 1 hour. I went to the corporate store waited 30 minutes for the t-mobile rep to tell me that they did not have the update the only store in town that has the update was a 20 minute drive. I called that store and the card was misplaced.

  • Melabones36000

    For those saying they lost there apps either the apps will download on there own when you sign into your account or you can go to the android market on your computer and go to your account and have them sent to your phone

  • Melabones36000

    For those saying they lost there apps either the apps will download on there own when you sign into your account or you can go to the android market on your computer and go to your account and have them sent to your phone

  • Itnenabellababii

    does anyone know if the screen shot is available for mytouch 4g on gingerbread 2.3.4

  • icon6921

    any body knows how to fix my cell my touch 4g from stop taking pictures it goes crazy taking pictures by itself

  • icon6921

    any body knows how to fix my cell my touch 4g from stop taking pictures it goes crazy taking pictures by itself

    • Raefisch

      Yes, happening to a lot of users whose phones are a few years old. T-mobile “best answer” is… time for a new phone. Looks like a “built in glitch” to me. Be careful trying to replace it.. I did. New phone full of other glitches.. returning it. Don’t know what I’ll do from here….

  • Niovelpm

    Unfortanall, no store has a any knowloge of this matter. I went to two different store. I knew more than them. By they way none ot them have the sdcard with software update. The funny thing is that they even called customer care. Dont be surprised. Didnt know either. Great service. Where?

    • Niovelpm

      Buy the way I am in miami, florida

      • Avie616

        I live in miami, florida too and none know what im talking about.

  • FrustratedWithSupport

    Coporate stores in my location (mount vernon, WA) don’t know anything about it… after getting them to call around, there is supposedly one of these memory sticks to upgrade to the gingerbread at a corporate store location that is over 3hrs away!  HORRIBLE SUPPORT!

    • Mclb88

      There is also the website…just follow the prompts given…

  • Blueskize19

    The stores know nothing and tmobile said well we are sorry cant do anything. This is b/s . Tmobile im sick and tired of this crap. i have dealt with this since the purchase of these phones last January. I have been with tmobile for almost 6 years and at&t here i come.

  • Chaka

    Does it matter if your on a prepaid plan rather than a 2yr contract plan?

  • Miguelpereira66

    I also went to two stores and no joy. Called T-Mobil and was told they do not want update software. Asked about a timeline and got ” I don’t know” who knows?
    I will be changing carries once my two years are up!

  • Aalvarado800

    I just got the update yesterday and my phone went back to the old market. Any wonder to go back to the new market?

  • Bd3330333

    I still havent got the update-__-