Even More Plus Unlimited Plan Canceled

Unfortunately there is some bad news for Even More Plus customers this afternoon as we just received word that the EM+ Unlimited Plan scheduled for launch at $59.99 has been canceled. For reasons unknown T-Mobile has decided not to offer the plan at this time. It was rumored to be a *very* quiet launch for the EM+ plan and as it turns out, it’s one of those things that never materialized from rumor (even so T-Mobile announced it in a press release) to reality.

In any event, the Even More plan launched this morning and is ripe for the taking!

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  • TonyJohns

    Still available online. Just added it a moment ago. Change will take effect my next billing cycle.

  • Guest

    Got this plan at 9PM EST. The CSR had to double check that the $59.99 plan was available.

    • Blogo1111

      I signed up this afternoon, then web failed for some reason, called back, they said plan was pulled, BUT would let me have it anyhow. Though I want a new phone and may sign a contract next week.

    • Guest

      11:32 PM EST, i got it too. I had to call three separate times but i managed to get a hold of someone that was willing to help. Mention the code in the press release if they say it is not an option or if they didnt know about it.

  • clint

    Was also able to add it online just a second ago!

  • I brought dip

    Yeah I was just denied . So much for running thought out the night . I went through the entire ringer on this . I even talked with a rep at a store earlier today that seemed to be familiar with this plan . I was going to take my time and pick out a phone . I really have a bad taste in my mouth . Even the first guy I talked to before I talked to a customer rep seemed to know what I was talking about. Amateur night . I feel much less concerned about the merger now . I could have got this treatment from AT&T .

    • JAY

      Just call up t-mobile until you find the right service rep who will do it. Mention the press release and would like to jump on the offer. Maybe you will get lucky.

  • I brought dip

    nevermind I just changed it online .

  • Mrblue718

    Does this plan work for anyone who has a blackberry?

    • MattMJB0188

      Yes, I have a Blackberry Bold 9700 and I have this new plan. Just call in and ask for Loyalty but do it SOON!

  • Mrblue718

    I tried adding the plan online but it says the plan is not compatible with my phone. I guess its because I own a blackberry bold.

  • http://cosmicbreeze.tumblr.com/ DtheArtist

    TmoNews & the community matters. If it wasn’t for you all, I wouldn’t have been able to get this amazing plan.

  • MattMJB0188

    Ok can people with this plan log onto mytmobile.com and try to see their usage. Doesn’t work for me.

  • Guest

    Called in couldn’t do it. Went on-line and did it. Says it will take effect my next billing cycle. We will see.

  • MattMJB0188

    Yeah they said it wouldn’t take effect until my next billing cycle to until I called back.

  • Mrblue718

    I was able to get the plan online and it says it wouldn’t take effect until the next billing cycle. Hopefully it goes through.

  • http://twitter.com/Skrill_Dilly Skrill-Dilly

    HAHAHAHA. Told you. Now I pay the exact same price on Flex Pay as a contract customer. I pay $79.99 for Unlimited Talk, Trext and Data on Flex Pay/Even More Plus..After taxes its $92.46 ..So where is the bargain?? FML

  • Johnny B

    Hey guys, I just managed to sign up for the $59.99 EM+ plan through customer service so don’t give up. Just mention you saw an official press release from them yesterday AND you know of people that managed to sign up today b/c they will say it is not being offered any more or it is not released yet.

    Signed up @ 11:50pm ET.

    Good luck all!

  • Guest

    Data doesn’t work on a newly activated SIM card… do I need to wait for the next billing cycle?

  • NardVa

    1:36 PM EST / Current customers can still make the change online .

  • Johnny B

    Was gonna wait but after I read this I had to call and get my EM+ $59.99. Thanks tmonews, wouldn’t have known about the plan even though I am a T-mobile customer. What’s that about, hush hush word of mouth marketing is annoying.

  • Anonymous

    well 1:03 am Central Time, and it appears the $59.99 em+ is gone. luckily i changed my line, and added a line for my woman since she couldn’t get anywhere on the phone with customer service. lets see how this pans out. basically customer service tried to screw my woman by saying they will run this promotion for two weeks but their systems have a glitch so she can call back tomorrow to order it. bullshit i say. ah well lets see what other stunts tmobile pulls. and i’m still waiting for an announcement on a 3D PHONE! LOL

    • Jayq330

      You sure you she didn’t call at&t? Sounds just like them to me! ;)

      • Anonymous

        lol she might has well have. She got the run around, they put her in the wrong plan, unlimited talk for $49.99. then she called back, they said they’ll make a note on the account to change it, and then she demanded it be changed right now, she kept being put on hold, the guy told her “oh call back tomorrow and we can change it, the promotion is 2 weeks long.” i told her hell no you’re not calling back. she got on the phone with manager and they said “we can give you the plan when you call to activate your sim, we just have a “glitch” in the system right now and there is no way to enter your plan in right now. but when you call back when you call to activate your sim, we’ll put a note to give you that plan.” right, its gonna be the same bullshit where they say oh sorry we can’t make that switch its not available. so we will see what transpires. i added another 59$ EM+ line to my account in case they try to F her over which i assume they will. but looks like ATT customer support is wearing off on TMO. its a sad day.

        • Anonymous

          oh and btw, she was switching from ATT to tmobile..oh the irony. at least i won the battle of getting her to get rid of iphone and move to android. +1 for that.

  • Djanthonyjimenez

    they JUST changed the price online

  • Allwayshappy95123

    I called the customer service earlier yesterday morning and they lied to me and said they did not offer it and that it was canceled. I am so pissed I will complain and demand they give me the plan or I’m leaving.

    • tsmith83

      Lied? It WAS cancelled.

    • Jayq330

      Assimilation has begun & if they’ve been “turned” to at&t enough, the threat of leaving will only lead them to show you the way out along with a early “we’ll need you’re cancellation fee asap” witch I hope it hasn’t gone that far!

  • nyctmo

    I called in early yesterday morning and I get hooked up with t-mobile with the new plan for 59.99 unlimited everything, (hohooo it rocks) my billing cycle started today and everything is working like they said it would!!

    Good luck to everyone trying to get this awesome deal!!!

  • AC

    Wife called in last last night ~11 pm EDT and got the deal. She still had 2 months left on her contract and was not charged an early term fee. Still feelin’ the love, Tmobile!

    • Jayq330

      They wouldn’t charge you a early cancellation fee because she osnt cancelling anything. She just changed her plan, they might of renewed her contract for another 2 years. When the $70, 1500 minutes +unlimited everything was released I switched to that plan with no penalties either but had to renew my contract & that was 6 months into my contract that I switched plans.

      • AC

        The EM+ plan is off contract. So it was nice of them to let her switch from an existing contract plan to an off contract plan while she still had 2 months left.

  • Bossusa

    the plan is off the Tmobile website, and now shows up under $79.99… I wonder if they will keep $59.99 for the ones that switched.

  • Mattmjb0188

    Those that got the plan, what is it showing up as in Mytmobile.com? Mine just says Even More Plus Unlimited Talk + Text + Web. Yesterday it said Promo EM+ 2GB Unl 2DD SP11 I think. Just curious?

  • TmoUserAtl

    Mytmobile shows Even More Plus Unlimited Talk + Unlimited Text + Unlimited Data $59.99 for me. However, this is still a pending change for me waiting for my current bill cycle to close next week.

  • Anonymous

    My new plan has shown up on MyT-Mobile. If you are wondering what your page should (or will) show, I posted a screenshot of my page.

    http://www.rantuniverse.com/EvenMorePlusAprilPromo.jpg

    It may have shown up on my T-Mobile page because the CSR made the plan effective March 23, 2011.

    Note: This is a change because before I had an Even More Plus Family Plan, meaning there was one plan, not the two individual plans indicated in the linked graphic.

    For those where it’s not showing up, perhaps if it does not show on your account page it does not kick in until the next billing period?

  • 5421343

    T-Mobile must go to hell.

  • Nana4952

    I called CS yesterday afternoon, after trying multiple times at My T-Mobile but getting an error message. I was able to get the $59.99 deal which will go into effect 4/15. I got a text message from TMO indicating the change, as well as the plan page at My T-Mobile shows “Even More Plus Unlimited Talk + Unlimited Text + Unlimited Data $59.99 pending changes to your plan and/or service that will take effect at the start of your next billing cycle,04/15/2011.” Sounds good to me.

  • Anonymous

    It showed up in my my-tmobile page, last night. But depending what phone I said I had, I would get a message saying the plan is not compatible with my phone. It seemed like I got that for the more powerful smartphones, like the Vibrant (I actually have a Nexus One, which was not in the list of available phones). When I switched to a Motorola feature phone (forget which one) it then let me select the plan. Then I got the message saying it would start at my next billing cycle, which is in two weeks.

    So I called customer service today and then set the plan up to start today (and it’s working). I couldn’t really tell if they cared that I have a Nexus One or not. I also asked some questions about the plan and it sounded like they’re not offering it overtly, but using it as a retention enducement (perhaps for people like us who thought we’d get it only to have the plug pulled at the last minute). It was not clear to me if you could sign up for the plan as a new customer or not (sounded like not, but was a bit vague, so maybe enough begging and maneuvering would get it).

    Yesterday when I called the customer service person said the plan just wasn’t available. So it all seems cagey and confusing.

  • Anonymous

    This plan was highly anticipated. It’s a shame they killed it off.

    http://www.transdgtl.com

  • Mattmjb0188

    I’m sorry to all those who couldn’t get the plan. I do see T-Mobile removed it from the system. Lately they’ve been very sneaky. First we have 3AM phones for FREE??? Then they decide to pull the plug on the best plan ever because it was gaining popularity or for whatever stupid reason. Maybe they did in fact realize it was too good? The Loyalty plan can’t hold a candle to it. I just wish everyone who wanted it could get it.

  • CheckThisGadget

    I wasn’t able to get the plan at the store, but I was able to get the plan through calling the sales department and starting a new account.

  • CheckThisGadget

    I wasn’t able to get the plan at the store, but I was able to get the plan through calling the sales department and starting a new account.

    • Mattmjb0188

      Today? If so, that’s awesome!!!

      • CheckThisGadget

        Called and set-it up last night at about 11pm CT since I read that some people were able to get on the plan. Decided to take a chance and everything worked out perfectly. I just told the rep I wanted to get on the plan and he knew exactly what I was talking about.

        Just checked my order # just to make sure and indeed it has me down for a new SIM card with unlimited everything for $59.99. So I would tell people to keep trying.

    • Deonleeone

      Is there a family plan of this?

  • JAY

    I changed mine to 59.99 last night and received a text today saying ” We made the change you requested to your account effective april 15th. So hopefully tomorrow its there =]

  • Anonymous

    anybody get a phone call from tmobile saying they are reverting the $59.99 plan from their account? my friend got a call from tmobile this morning. i hope they aren’t calling everyone. if they do and change it it’ll be bullshit.

    • Berserker

      Didn’t get that, but I signed on to EM+ online on Wednesday, showed online through yesterday as $59.99. My billing cycle starts today, and the plan is showing as $89.99 on my.t-mobile.com.

      If they pull it from everyone, I’ll be disappointed, but if they don’t, and I don’t end up on the plan I signed up for, I’ll be angry. Will wait until the end of the day before I call CS to get the $89.99 thing corrected.

      • JAY

        Just called t-mobile today because thats when the plan was suppossed to start for me , and the girl said yes it has been changed over and im paying 59.99 a month. 74 with taxes and insurance. She said I was lucky to get that plan because its already canceled and was only available for a day. It also changed over on my tmobile.com account. Looks like everything is good.

  • Minioninnc

    Finally after 3 times of calling T-Mo, I was finally able to get this put through on my line. The first time I called was the day of and was told this was now on my account. I checked back online, and still not there, called again, was told it was on there, no confirmation was sent to my phone showing there was a change, called today, and was told it was the normal price of $79.99, which I told the guy, no. He checked in with a supervisor and this now on my account. Like someone else said, be persistant. Even the guy said this was a short promo, and I was able to get in on it, now it does show on my account. So I am in! Finally!

  • http://pulse.yahoo.com/_JMTPE5NTJCFYV2A7YTRSX3CVBE John Strange

    I called the day of the launch and argued with them because they claimed they knew nothing about it and only found the newer unlimited everything for 79. I told them the promo code and said cancel my account then because this is bullshit, then she “found it”. When I log in it says “View Pending Changes” and then shows the unlimited all for 59.99

  • Nana4952

    I signed up for the 59.99 plan the day it was available, and it was showing as “pending” at the promo price at My T-Mobile. The day it was supposed to take effect, there were problems with the web access portion, CS folks took several steps to try and rectify the problem, including “removing” the plan and reentering it! Three different CS reps absolutely swear to me that their computer shows my account with the Even More + Unlimited Talk/Text/Data plan for 59.99. However, on My T-Mobile it does show that plan but with the charge of 79.99. I guess I won’t know for sure until the next bill comes out, but I told them I AM NOT paying 79.99 for what I signed up for at 59.99 BEFORE they took it off my account and supposedly put it back on 2 days AFTER the promo was canceled, and that I would drop them in a heart beat if need be! Geez Louise, why must everything be so complicated?

    • dj

      I just got off the phone with a T-Mo spvsr because I logged into my accnt today and saw my Plan at 89.99 even though I signed up and agreed to 59.99 plan on Wed. Theyve now cancelled and revert me back to my contract free 1000min per mnth plan I was on before. very dissatisfied

      • Bossusa

        mine shows up as $89.99, spoke to CSR, states that i will only be billed $59.99, that is $29.99 + $10 test, and $20 web. multiple customers reports same error of $89.99

  • Minioninnc

    Well here we go, it seems I am the first to comment on this. Yesterday (Sunday the 17th) I noticed that my weather widget hadn’t updated since Saturday night at 11:16pm. From there, I tried updating, no go. I had a new person txt me, tried saving their number to google, again no go, it kept changing their name back to their number. After this, I tried accessing the net, sent me to this page that said I needed a data upgrade. So from there I called customer service, they said they way it looked, that I didn’t have data, so they transferred me to tech support, this woman told me she thought I needed a new 4G sim card to go by a T-Mo store and pick one up and they will hook me up, that everything on my plan was right, data, everything. So today I go to TMo, get there, new sim card, installed, still no net. Had to redo google, couldn’t sign in there, no market, nothing. The guy from there went into all the options on my plan, my data had been turned off. And there was no way to turn this back on. He calls customer service, stays on the phone with them for nearly 20 mins arguing with them, they said that this plan had been recalled, and it would not work with the phone I have, MT4G, that I would have to go back to my EM+ unlimited, he argues more, that this is not right, that I was given a rate plan for $59.99 and that they have to honor the cost. They said they can’t override the system, that this was a error, it progressed to the supervisor of the call, again, no go, his supervisor was on the phone with them to TMo supervisor, still no go. From there it went to Customer Loyalty, and I was on the phone with them this time. I was told I had to go back to my 79.99 plan that they were trying to work out the problems with this plan, that I was never to of been placed on this plan, that everyone would be losing their data service that was on this plan and they would have to make the call to get back online with this. So in the end, I told her that she has to give me a $20.00 credit, which she did, I asked about next month, she said she didn’t know, she could only do this one. I said well on May 18th if this is not worked out, I would be calling again for her to put it in the notes. So in the end, what out everyone, your F-ing is coming. Has anyone else had this problem yet? Get back to me if you will.

  • Minioninnc

    I think its all BS, thats for sure. Did they tell you that they are working on the “fix” for this?

    • http://pulse.yahoo.com/_JMTPE5NTJCFYV2A7YTRSX3CVBE John Strange

      So far the plan was added back and has stayed there, I even was able to log in and select the “Account Events” section and see that it was added on the 18th and take more screen shots as well as print it out. If they try and pull something again I will have more proof now and a stronger case. If they screw me over i will sue and switch, I won’t stand for their BS lies and bait and switch.

      • Bossusa

        it will show up as $89.99, but you will be billed $59.99, confirmed with CSR.

      • http://pulse.yahoo.com/_C4P6UKGPMBJZK5SPQJ4YCSP24M Brian

        Hi, John (and everyone). Were you having trouble accessing data services from your handset? My plan takes effect on the 23rd of this month. I remember seeing that the plan was added with the 4G Unlimited plan for my Android device, both to take effect on the same day. However, I no longer see the 4G Unlimited part of my plan. The promo plan is still scheduled. I guess I will see what happens.

        • Minioninnc

          Brian,

          My data worked for about a day and a half, then nothing other than talk and text would happen. When I called in the first time, the CS girl said I am not on a data plan, that, that was the problem, I said no, I have data, and she looked again, and then transferred me to Tech Supp, this was the girl that told me I needed a 4G card was all. That I had data and everything. Well the next day at the Tmo store, no data was on my phone, as was on the screen that I saw under my services. So they did turn me off, and the only way to get back on was to go back on the old plan. Supposedly til they get this “fixed”. I wouldn’t hold my breath that it will stay on there, or if it does, your data will most likely fall off. What doesn’t make sense is it took a day and a half to drop, which they will shut your data down and turn it on within 2 hours. So this has to be a system glitch as they said. So who knows. All I know now is there is really no reason of buying your phone unsubsidized thats for sure since we are now equal with contract people. This is BS!