T-Mobile Reports Second Quarter Numbers

There aren’t many ways for us to sugar coat the most important aspects of these second quarter numbers from T-Mobile so we’ll just come out and say it, there are some good aspects and some bad ones. Total customers declined last by 93,000 in the second quarter, compared to 77,000 net customer losses in the first quarter of this year. We have to express some surprise here considering we saw T-Mobile have their best sales s over the Fathers Day weekend. Part of this would be due to a significant climb in prepaid customer net losses of 199,000, which was up from 41,000 in the first quarter. On the bright side, T-Mobile gained 106,000 contract customers in the 2nd quarter compared to 118,000 net customer losses in the first quarter of this year

Moving along, we see that T-Mobile has 6.5 million customers using 3G capable devices, a 25% increase from the first quarter of this year. With a 3G network covering 208 million people and an HSPA+ network covering 85 million T-Mobile certainly hopes to make it with its late 3G launch by leading the charge on 4G like speeds.

The other piece of good news here is that service revenues were up, to the tune of $4.70 billion, an increase from $4.63 billion from the first quarter. Deutsche Telekom CEO, Rene Obermann gave a positive spin but we can’t imagine they aren’t exploring just what can be done to give T-Mobile a significant boost in the coming quarters.

“T-Mobile USA soundly delivered on its aggressive HSPA+ network build out and roadmap execution in the second quarter; together playing a large role in driving strong data ARPU, as well as achieving contract customer growth and improved service revenue trends.”

Outgoing T-Mobile USA CEO, Robert Dotson also gave a positive spin with as T-Mobile’s data revenues continue to grow,

“In the second quarter of 2010, customers embraced T-Mobile USA’s industry leading value which makes it simple and affordable for consumers to trade-up to next generation products and services,” said Robert Dotson, President and CEO, T-Mobile, USA.  “The number of 3G smartphones in the hands of our customers year-over-year has tripled to 6.5 million supported by a network that offers the broadest reach of 4G speeds in the U.S. as our growth continues through data revenues.”

We can’t say these numbers, at least in regards to subscriber growth aren’t a little disappointing and we can only wonder what the minds in Germany are thinking. We undoubtedly hope that a continued focus on competitive pricing combined with faster data speeds than the competition can bring T-Mobile back on track as we look toward the end of the year and the holiday season where there are plenty of opportunities to grab new customers by the truckload.

Want the full read:

T-MOBILE USA REPORTS SECOND QUARTER 2010 RESULTS

$4.70 billion service revenues in the second quarter of 2010, an increase from $4.63 billion in the first quarter of 2010, but down from $4.77 billion in the second quarter of 2009

  • Blended data ARPU of $11.60 in the second quarter of 2010, up from $10.90 in the first quarter of 2010, and $9.90 in the second quarter of 2009
  • 6.5 million customers using 3G-capable smart phones as of the second quarter of 2010, a 25% increase from the first quarter of 2010
  • T-Mobile USA’s national 3G network covers 208 million people and the HSPA+ network upgrade now covers 85 million people delivering 4G speeds (as defined in Note 11 to the Selected Data below), including service in New York, Seattle, Los Angeles and Las Vegas
  • OIBDA of $1.42 billion in the second quarter of 2010, compared to $1.39 billion in the first quarter of 2010, but lower than $1.60 billion in the second quarter of 2009
  • Total customers served declined by 93,000 in the second quarter of 2010, compared to 77,000 net customer losses in the first quarter of 2010, and 325,000 net customer additions in the second quarter of 2009

BELLEVUE, Wash., August 5, 2010 — T-Mobile USA, Inc. (“T-Mobile USA”) today reportedsecond quarter of 2010 results.  In the second quarter of 2010, T-Mobile USA reported service revenues of $4.70 billion up from $4.63 billion in the first quarter of 2010, and OIBDA of $1.42 billion compared to $1.39 billion reported in the first quarter of 2010. Total customers served declined by 93,000 in the second quarter of 2010 compared to 77,000 net customer losses in the first quarter of 2010, but with positive net traditional postpay customer additions which are included within contract customers.  Additionally,customers using 3G-capable smart phones continued to increase significantly during the quarter, driving blended data ARPU growth.

“In the second quarter of 2010, customers embraced T-Mobile USA’s industry leading value which makes it simple and affordable for consumers to trade-up to next generation products and services,” said Robert Dotson, President and CEO, T-Mobile, USA.  “The number of 3G smartphones in the hands of our customers year-over-year has tripled to 6.5 million supported by a network that offers the broadest reach of 4G speeds in the U.S. as our growth continues through data revenues.”

René Obermann, Chief Executive Officer, Deutsche Telekom, said, “T-Mobile USA soundly delivered on its aggressive HSPA+ network build out and roadmap execution in the second quarter; together playing a large role in driving strong data ARPU, as well as achieving contract customer growth and improved service revenue trends.”

Customers

  • T-Mobile USA served 33.6 million customers (as defined in Note 3 to the Selected Data, below) at the end of the second quarter of 2010, down from 33.7 million at the end of the first quarter of 2010 and up from 33.5 million at the end of the second quarter of 2009.
    • In the second quarter of 2010, total customers served declined by 93,000, compared to a net decline of 77,000 in the first quarter of 2010 and net customer additions of 325,000 in the second quarter of 2009.
    • Sequentially and year-on-year, the number of net new customer additions decreased due primarily to fewer net prepaid customer additions.
    • Contract net customer additions were 106,000 in the second quarter of 2010, compared to 118,000 net contract customer losses in the first quarter of 2010, and 56,000 net contract customer additions in the second quarter of 2009.
      • Sequentially and year-on-year, the increase in net contract customer additions was driven primarily by improvements in net traditional postpay customer additions, which were positive in the second quarter of 2010 and benefitted from a variety of incentive offers.
      • Connected device customers, included within contract customers (as defined in Note 3 to the Selected Data, below), totaled 1.5 million at June 30, 2010 and continued to grow significantly during the second quarter of 2010.
    • Prepaid net customer losses, including MVNO customers (as defined in Note 3 to the Selected Data, below), were 199,000 in the second quarter of 2010, compared to 41,000 net prepaid customer additions in the first quarter of 2010 and 268,000 net prepaid customer additions in the second quarter of 2009.
      • In the second quarter of 2010, lower MVNO net customer additions were the primary reason for the year-over-year decrease in prepaid net customer additions.  MVNO customers totaled 2.1 million at June 30, 2010.
      • Sequentially, prepaid net customer additions declined in the second quarter of 2010 due primarily to higher prepaid churn as discussed below.

Churn

  • Blended churn (as defined in Note 2 to the Selected Data, below), including both contract and prepaid customers, was 3.4% in thesecond quarter of 2010, up from 3.1% in the first quarter of 2010 and the second quarter of 2009.
  • Contract churn was 2.2% in the second quarter of 2010, in line with the first quarter of 2010 and second quarter of 2009.
  • Prepaid churn increased in the second quarter of 2010 to 7.6% from 6.8% in the first quarter of 2010 and 7.0% in the second quarter of 2009.
    • The sequential increase in prepaid churn was due primarily to competitive intensity impacting traditional prepaid and MVNO customers.

OIBDA and Net Income

  • T-Mobile USA reported OIBDA (as defined in Note 6 to the Selected Data, below) of $1.42 billion in the second quarter of 2010, up slightly from $1.39 billion in the first quarter of 2010 but down from $1.60 billion in the second quarter of 2009.
    • Sequentially, higher service revenues (discussed below) were partially offset by a higher equipment subsidy loss driven in part by a variety of incentive offers and as customers adopt more costly 3G-enabled smart phones.
    • Compared to the second quarter of 2009, OIBDA decreased due to lower service revenues from fewer branded customers and a higher equipment subsidy loss.
    • OIBDA margin (as defined in Note 7 to the Selected Data, below) was 30% in the second quarter of 2010, consistent with the first quarter of 2010 but down from 34% in the second quarter of 2009.
    • Net income in the second quarter of 2010 was $404 million, compared to $362 million in the first quarter of 2010 and $425 million in the second quarter of 2009.

Revenue

  • Service revenues (as defined in Note 1 to the Selected Data, below) were $4.70 billion in the second quarter of 2010, up slightly from $4.63 billion in the first quarter of 2010, but down 1.4% from $4.77 billion in the second quarter of 2009.
    • The sequential increase in service revenues was due primarily to data revenue growth, driven by the adoption of 3G data revenue plans and higher roaming revenues, partially offset by lower voice revenues.
    • Year-on-year, service revenues declined due primarily to fewer branded customers.  However, the -1.4% rate of decline year-on-year in the second quarter of 2010 was an improvement from -3.0% year-on-year in the first quarter of 2010.
    • Total revenues, including service, equipment, and other revenues were $5.36 billion in the second quarter of 2010, up from $5.28 billion in the first quarter of 2010 and $5.34 billion in the second quarter of 2009.
      • Compared to the first quarter of 2010, the increase in total revenues was driven primarily by higher service revenues as described above.
      • Compared to the second quarter of 2009, the increase in total revenues was due primarily to higher equipment sales as customers adopt 3G-capable smart phones, which was partially offset by lower service revenues as described above.

ARPU

  • Blended Average Revenue Per User (“ARPU” as defined in Note 1 to the Selected Data, below) was $47 in the second quarter of 2010, up from $46 in the first quarter of 2010 but down from $48 in thesecond quarter of 2009.
    • Blended ARPU increased sequentially for the first time since the second quarter of 2008 driven by contract ARPU growth.
    • Contract ARPU was $52 in the second quarter of 2010, up slightly from $51 in the first quarter of 2010, and consistent with the second quarter of 2009.
      • The sequential increase in contract ARPU was driven by data revenue growth, partially offset by lower voice revenues.
    • Prepaid ARPU was $18 in the second quarter of 2010, consistent with the first quarter of 2010 but down from $21 in the second quarter of 2009.
      • The decrease compared to the second quarter of 2009 was due primarily to proportionally fewer FlexPaySM no-contract customers and a higher proportion of lower ARPU MVNO customers.
    • Data service revenues (as defined in Notes 1 and 9 to the Selected Data, below) were $1.17 billion in the second quarter of 2010, up 18% from the second quarter of 2009.  Data service revenues in the second quarter of 2010 represented 25.0% of blended ARPU, or $11.60 per customer, up from 23.8% of blended ARPU, or $10.90 per customer in the first quarter of 2010, and 20.8% of blended ARPU, or $9.90 per customer in the second quarter of 2009.
      • 6.5 million customers were using 3G-capable smart phones (such as the T-Mobile® MyTouchTM 3G Slide, HTC HD2 and BlackBerry® BoldTM 9700) on the T-Mobile USA network at the end of the second quarter of 2010, an increase of 25% from 5.2 million customers as of the first quarter of 2010 and more than tripling from 2.1 million customers as of the second quarter of 2009.  3G-capable smart phone customers now account for 19% of total customers, up from 15% in the first quarter of 2010 and 6% in second quarter of 2009.
      • The increase in customers using 3G-capable smart phones and the continued expansion of the upgrade of the 3G network are driving Internet access revenue growth with the increasing adoption of 3G data plans.  Additionally, messaging continues to be a significant component of blended data ARPU

CPGA and CCPU

  • The average cost of acquiring a customer, Cost Per Gross Add (“CPGA” as defined in Note 5 to the Selected Data, below) was $330 in the second quarter of 2010, up from $310 in the first quarter of 2010 and $270 in the second quarter of 2009.
    • Sequentially and year-on-year, CPGA increased in the second quarter of 2010 due primarily to a higher subsidy loss as T-Mobile USA offered a variety of incentives and as customers move towards purchasing more costly 3G-capable smart phones.
    • The average cash cost of serving customers, Cash Cost Per User (“CCPU” as defined in Note 4 to the Selected Data, below), was $23 per customer per month in the second quarter of 2010, consistent with the first quarter of 2010 and second quarter of 2009.
      • Sequentially and year-on-year, CCPU was consistent as a higher handset subsidy loss from a greater number of customers upgrading to more expensive 3G-capable smart phones was offset by lower network costs.

Capital Expenditures

  • Cash capital expenditures (as defined in Note 8 to the Selected Data, below) were $682 million in the second quarter of 2010, compared to $666 million in the first quarter of 2010 and $1.08 billion in the second quarter of 2009.
    • Year-on-year the decrease in capital expenditures was due primarily to higher network expenditures in the second quarter of 2009 as a result of the aggressive build out of the national UMTS/HSPA (3G) network in 2009, which covers 208 million people as of the end of the second quarter of 2010.
    • The upgrade to high speed packet access plus (HSPA+) technology,which delivers customers 4G data speeds (as defined in Note 11 to the Selected Data, below), now covers 85 million people, in markets such as New York, Seattle, Los Angeles, Washington D.C. and Las Vegas

Stick Together Highlights

  • During the second quarter of 2010, Robert Dotson, president and chief executive officer of T-Mobile USA, announced his intent to transition to new opportunities in 2011 after 15 years of service with the company.  In order to ensure a smooth transition of leadership, Dotson has committed to stay actively engaged in the business until May 2011. His designated successor is Philipp Humm, an experienced DT executive and former CEO of T-Mobile Germany. Humm was last responsible for sales and service in Europe as chief regional officer (CRO) Europe. After a period of transition with Dotson, Humm will take over as CEO of T-Mobile USA in February 2011, while Dotson will remain on as a non-executive board member until May 2011.
  • T-Mobile now offers 4G speeds (as defined in Note 11 to the Selected Data, below) to more people than any other network in the country reaching nearly 50 major metropolitan areas across the country.  T-Mobile is on track to deliver HSPA+ speeds in 100 major metropolitan areas, covering 185 million people in the U.S. by the end of this year.  Complementing the network expansion is a wider availability of the webConnectTM Rocket USB Laptop Stick and the Dell InspironTM Mini 10.  Additionally later this summer, T-Mobile will unveil its first HSPA+ capable smart phone.
  • On June 19, 2010, T-Mobile USA celebrated Father’s Day with an unprecedented industry-first promotion that offered a free cell phone to new contract family plan customers, including customers adding a line to an existing family plan.
  • On July 29, 2010, T-Mobile USA received the highest ranking among national wireless carriers in the J.D. Power and Associates 2010 Wireless Customer Care Performance StudySM — Volume 2.  The award further reflects T-Mobile’s commitment to providing an outstanding customer experience, whether in-store, online or on the phone.

T-Mobile USA is the U.S. wireless operation of Deutsche Telekom AG (OTCQX: DTEGY). In order to provide comparability with the results of other US wireless carriers, all financial amounts are in US dollars and arebased on accounting principles generally accepted in the United States (“GAAP”).  T-Mobile USA results are included in the consolidated results of Deutsche Telekom, but differ from the information contained herein as Deutsche Telekom reports financial results in Euros and in accordance with International Financial Reporting Standards (IFRS).

This press release includes non-GAAP financial measures. The non-GAAP financial measures should be considered in addition to, but not as a substitute for, the information provided in accordance with GAAP.  Reconciliations from the non-GAAP financial measures to the most directly comparable GAAP financial measures are provided below following Selected Data and the financial statements.


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  • Amazed

    Who would have ever thought that an awful phone selection combined with spotty coverage would lead to people leaving!?

    This is stunning news. I figured that the award winning customer service would keep people around!

    • hi

      amen!

      Thank you!!!

      Plus, who didn’t already see this coming?! When Sprint gains an absolute truckload of customers for the FIRST TIME IN 3 YEARS where did people think all those new customers came from? It’s not like it’s 1985 and people don’t have cellphones. The name of the game now is simply stealing customers away from everyone else. Sprint was able to do that with one telephone (EVO 4G). It’s not rocket science and you’d think T-Mobile would wake up and follow suit

      • J. Edgar Hoover

        Isn’t Sprint bankrupt this week? Or wait…was that last week and the week before? I happens so often, I guess I just can’t remember the exact dates. How odd.

      • JonnyB

        Isn’t T-Mobile crappy this week? Or wait…was that last week and the week before? I(dumbass) happens so often, I guess I just can’t remember the exact dates. How odd.

      • Mohammad

        LMAO!!!

      • Cassie

        If you dislike T-Mobile so very much, why bother reading about their company? (let alone commenting on an unofficial blog site about the company -yea we’ll just leave that one alone lol) Ahh I get it now, misery loves company.

      • coolMANDINGO

        im glad this has happened to tmobile. they dont listen to their core geek consumers such as myself.Sprint was on its last leg 1 DEVICE BROUGHT THEM BACK. Tmobile focused on family phones and lot people like me. They lost the geek squad!! Tmobile needs to watch att and the iphone and ofcourse Sprint and the EVO. Bring out a great product and people will by no matter the price and no mATTER HOW CRAPPY THE CUTSTOMER SERVICE(SPRINT) and the NETWORK(att and sprint)! thats good for them!!

    • Finally!

      what’s with all this talk, “T-mo is great! I have great service!” I don’t get service anywhere. 9/10 times i don’t get service in my own pocket! Also throw me a bone or better yet throw me a good phone for a change. The Garmin phone? for real? i want a phone with gps not a gps with a phone in it. If i can’t get an Iphone from tmobile by the end of the third quarter then i want out because i’m not going to settle for a vibrant, which i can get anywhere else. Tmobile is getting what they deserve

    • TmoBully

      Isn’t the award winning service keeping YOU around? Or you just trolling around Tmo territory? Ups and downs people. Just like your favorite teams. G1 was great, but Tmo has had a couple of bad seasons since. So what. Tmo drafted HSPA+ and they’re scouting out a dual core beast. I travel to many major cities and no problem with coverage. If you’re in podunk usa then maybe verizon is best for you. Awesome customer service and a low priced plan is all I ask. Killer phones are just icing on the cake. I’m waving that foam middle finger at all the haters. Q4 is gonna bring heat.

  • weezy

    I like T Mobile. I just wish you could customize plans better. I like to travel to where TM has no coverage and would really like a good wifi system. I would also like to see cheaper VM and some limited web for some of the smartphones. Maybe just enough to get picture messaging. I travel with a laptop so don’t really need much. I don’t mind buying my own phones. I really don’t care about speed – I’m using edge and it’s perfectly all right for what I do. I am using a Pearl flip, and I like it. It is wifi, that’s why I bought it. I’m one of the people who like to customize for my needs, and they are not what everyone else wants. The 2 apps I really want are on the old Palm platform and don’t need airtime. I don’t want an IPhone which has one of them.
    We are on a family plan, We dropped our land line. I prefer it this way. Don’t have to deal with an analog answering machine, and everyone takes care of their own messages.

    • Mega G

      You two are idiots.

      Why don’t you take your iPhone and your EVO and put them where the sun don’t shine?

      Seriously.. no one needs your lame-arse trolling here.

      Sprint blows arse. The EVO is just a butterfly stitch over a hemorrhage. T-Mobile continues to build a top-notch technology stack. Sprint has one small victory and bozos like you think they’re all that and a bag of chips. The EVO is still stuck with one of the worst celluar networks in the US.

      • Mega G

        The above was meant for @amazed and @hi

      • JonnyB

        Hey just keep saying that to your self #4:] Soon to be #none, see you at 2015, oh wait, thats right, your not ganna be here huh awhh your never ganna launch that super network that will one day toast to all your 30million subscribers! Awhhh sucks for you!!!

      • TmoBully

        Jon B hasn’t had a hit since the 90′s. Washed up and trolling. How can anyone take a boost mobile user serious.

  • kershon

    It will not make any difference even if we get the most powerful, exclusive device on the planet if there is poor to non-existant marketing. Verizon could promote a rock, call it a phone, and it would sell. Same for network speed. I got a pre-screen offer in the mail the other day from ATT and the death star is still claiming to be the “fastest” network. Imo marketing is everything. I haven’t seen a T-Mobile commercial on tv for two weeks. Mr. Phillip Humm has got his work cut out for him to change things around.

    • Kervin

      Exactly. I’ve had tmo for years and I’ve never been disappointed with their service. And I hear the same story from dozens of other tmo users.

      The differentiators are really all marketing and product positioning. An investment tmo is simply not making. Marketing is what separates the very successful consumer tech companies from the ones that are struggling.

    • KautiousNupe

      I agree. T-Mobile marketing sucks. They begin to advertise phones weeks aftere they are officially released. Its pretty nutty on their part.

  • al

    Better Phones!!! They were the first one to bring out droid phone but got left behind. WAKE UP TMOBILE !!! BETTER PHONES

  • Rilesman

    Here is what T-Mobile needs to do

    Short Term

    Better phones and selection – this includes variety of multiple categories

    Market better
    1) Give HSPA+ a good name that rolls of the tongue. Promote the hell out of it. Show the diagram of speed comparisons…show they are better/faster than the best before LTE shows up…fairly small window of opportunity to exploit dominance
    2) Tell people why their phone is soooo awesome. Ask anyone about the MyTouch…mytouch what? Droid…everyone knows Droid and it does so many things. Family Car comercial is a good start but not an IN YOUR FACE (with slight modification) what it can do. GET MY ATTENTION!!!!

    Long Term
    ***Get more frequency.
    Get more towers.
    Get more stores. Nobody trusts kiosks…they might do their business there but the trust stores.

    The rest….keep trucking

  • B

    I think it’s clear that the American market wants cool phones. A lot of people advise others not to go to a carrier for a phone, but hey, it happens everyday, and T-Mobile will stay in 4th place if they don’t follow suit. at&t has the iphone. Verizon has the droid lineup. Sprint has the evo and others. T-Mobile has the Vibrant, but so does everyone else. As far as an exclusive phone that creates a name for itself and attracts attention, T-mobile just gets thrown a bone every once in a while. The whole family and cheap prices thing helped them build a niche market, but its become stagnant. Peoples wallets speak very clearly. The average consumer these days is probably buying a top smartphone, and the other 3 carriers have much better options. Hopefully the new Ceo and the leaked road map represent change in the right direction.

  • NiiDiddy

    Yea…definitely better devices. Then no one should complain when these “better devices” we are all singing about lands at T-Mobile for premium $ and matching premium $ service plans!!!! We need to put our $ where our mouths are…and half the time that’s not the case because people bitch and complain prices are too high for whatever phones. If everyone whines about $ for Garminfone/Slide/Vibrant offered when released, just wait until a “better device”, whatever that may be, hits Magenta. I bet most here will continue to complain all the same about it’s price point. Say you won’t now…but I know you will…it’s a flipping viscous cycle with a lot of the guys here…

    However I definitely do agree better phones. I think the Vibrant is a good place to begin, and it needs to grow from there. I say better phones—I know I’ll buy them for whatever premium $$!!! Question is, will you?!?!?

    • Mohammad

      I’m not so sure if better phones are the right answer. Only 7 million pple are using 3g smartphones. That means the other 27 million? of us are with t mobile not bc of the phone but the plan prices & value. If they raise prices to get those better phones won’t they still lose customers to those cheap prepaid companies anyway?

  • andy

    Great. Manaydhgement is gonna claim that we are not “right fitting customers” and that is why we are losing them. Get the iPhone and I guarantee customers.

  • xgerman

    My three cents to make them #1:

    (1) Bring back UMA. Just had a friend drop TMO because the new phone didn’t do UMA and he didn’t have bars

    (2) More bars in more place: put up more towers so people can actually use their device.

    (3) better phones. How can the torch be exclusive ATT? How could the DROID take over the G1? How could the Nexus not end up in the store? How couls you pass on the N800…

    (4) Prices! I am annoyed to call customer retention every time I need a new phone to not mess up my grandfathered stuff. Look at simple mobile. $60 (unlimited text/voice/data) is the bar – even more plus is ridiculous. What I am saying forget about families – the money is with yuppies spending $8k a year on gizmos.

    (5) Bring back meaningful one-year contracts. People don’t want to wait two years for a new phone an it is cheaper to break contract after a year ($100 or so) and to start somewhere new then to hang around TMO.

    (6) Make upgrading early meaningful. Did you learn something from ATT’s iPhone 4 upgrades? Giving G1 users preferred pricing on the muTouch 3g slide would have been nice.

  • Eli

    Step 1: Phones that don’t suck.

    Step 2: Marketing that doesn’t suck.

    Step 3: Profit.

  • Rifleman

    I’m giving T-Mobile until Sept 1st to announce that they are getting the iPhone then it’s goodbye for me.

    Bottom line is that T-Mobile just doesn’t have the quality selection of phones found on Verizon and AT&T. They selection of the Samsung Vibrant doesn’t even come with a flash!!

    • Presto117

      The Samsung Vibrant hardly needs flash. My pictures look great in the dark with Night Mode.

      • Charles Xavier

        i love your loser mentality. You might have well of said “it doesnt matter whether you win or lose, its just how you play the game”

      • KrayzieN9ne

        People who say the Vibrant doesn’t need flash are either lying or haven’t fully tested the phone out.

        Now speaking from experience i say this because in order for Night Mode to actually work you would need a light source to begin with.

        With Night Mode enabled if you were to take a picture in COMPLETE darkness your picture would come out pitch black.

        Now you can renege and say how you wouldn’t need to take a picture under such conditions but FACT is regardless of what you Need the PHONE is still incapable of staying on par with its Flash brethren.

      • Hecg55

        @nine. Even if you took pix in pitch darkness a stupid tiny led light will only light up two maybe three feet in front of you.. Pointless imo

      • Rifleman

        If the vibrant doesn’t need a flash why does AT&T’s version come with one?

  • Miguel

    There are 6,000,000 Android handsets being activated DAILY right now. I wonder how many of those are on T-Mobile?

    The reason Tmo is losing so many subscribers to the other carriers is because people are running to the high tech Android phones being offered elsewhere, like the Droid, Droid X and the Evo, Droid Incredible, and soon the Droid 2. Just look at those products, they can’t even keep enough of them in-stock to sell them to everyone who wants them! Do you think people are really comparing how much more Verizon will cost them over T-Mobile? They’re not! People are shocked when I tell them Verizon will cost them $1,500 more over two years than Tmo. They don’t even do the math before they sign that two year agreement.

    There is no reason why T-Mobile shouldn’t be basking in all this action as well. They finally introduced the Vibrant, but lol, it’s not even exclusive to them! A person can get it on EVERY other carrier also. So while hubby wants the Droid X, wifey can grab the Verizon version of the Samsung Galaxy, which is the Fascinate.

    Why does T-Mobile make the SAME mistake year after year? Luckily I just bypassed the lunacy and picked up a Nexus One while I could. Great decision.

    • Presto117

      6,000,000? Really, buddy? The numbers were just released by NDP, and it’s 200,000. You couldn’t have been serious with 6,000,000. You were, weren’t you?

      Even with simple math, that would be 180,000,000 new Android activations a month. Over the course of a year, that’s 2,160,000,000.

      Please, don’t speak out of your ass next time you comment. People around here might take you seriously.

      • Miguel

        Sorry, I meant to type 6,000,000 MONTHLY. Not daily. That’s 200,000 a day X 30 days = 6,000,000.

        Which is a HUGE number. Although not all of those are in the U.S., it’s still a huge number that T-Mobile has refused to capitalize on because they are obsessed with the MyTouch brand, which not many other people are.

    • Charles Xavier

      well T-mobile doesn’t have the coverage that the other 3 do either, so paying a little more for a better phone and call that stays connected is worth it for some

      • ihatefanboys

        wow, only saw 2 comments from u and can already tell ur a douche. the vibrant dont need a flash…read some reviews before u open your trap, night mode has tested better than a flash in multiple situations where a flash may b neccessary…second, tmobiles network is amazing unless u live in the ass end of nowhere…which is very few places. 3G may drop off here and there to edge, but never has there been a problem with dropped calls on tmobiles network…perhaps ur referring to the iphone4 on at&t…paying more money doesnt guarantee a better phone, in the end, its still just paying more money…

  • 4ty-phive

    It’s not about competitive pricing (verizon) or ultra-fast network speeds (Sprint?), it’s about coverage and reliability. Tmo needs to step their game up in these areas. IMO, customers will come once those issues are solved. I love Tmo, however. My N900 and I are doing just fine on this network.

  • ItsMichaelNotMike

    As coincidence would have it to validate what I said, I was in the basement talking to a plumber about replacing a water heater. He asked that I call someone to check on an issue.

    I whipped out my Vibrant and made the call. While dialing the Vibrant was looking all… well… vibrant.

    As we were waiting to connect he asked “Droid?”

    I said no and explained that it was the Vibrant.

    The important thing is that all he knew about these kinds of phones, from an appearance standpoint, was what he saw on TV (I suspect). And what was it he remembered? The Droid commercials.

    • Presto117

      Exactly. Except when people ask me what phone I have, I just say “Oh, it’s a Samsung Galaxy S.” and then I get into the details about the carriers and mention that this, specifically, is the Vibrant. I think Galaxy S will be the name that sticks and they just need to remember that it’s available on all carriers.

  • Barry

    @Michael you’re absolutely right I must have misread the story I saw a couple weeks ago about sprint turning a profit rather than them just gaining new customers. Another thing I saw was the percentages of android phones sold by the different carriers and sprints was 15% and T-Mobile was 12% and this is with the evo selling the way it has so by the end of the year that number will be much better imo even with sprint launching the epic. And as you suggested in the last post its all about advertising T-Mobile needs to come out guns blazing taking on the competition the way Droid took on the iPhone the average user will believe the hype whether it’s true or not.

  • pcjnyc

    “Contract net customer additions were 106,000 in the second quarter of 2010, compared to 118,000 net contract customer losses in the first quarter of 2010.”

    This is definitively the silver lining. After all, contract/postpaid customer gains are essential for a wireless service provider’s financial stability.

    Sprint “gains an absolute truckload of customers for the FIRST TIME IN 3 YEARS” (I am quoting hi from 2:17 pm). However, Spring still suffered from the loss of contract customers at 2Q, 2010.

  • Prime

    I used to be a T-Mobile employee on the Engineering side, TMo needs to step up their Marketing and better their network. After I left TMo, I switched over to Verizon (I know that the prices are higher but better quality – I go no coverage with TMo). TMo can drop their prices to $0 and you will still not get the top people to change over, the T-Mobile brand name is tainted. New leadership and new commitment to Network Excellence will be what TMo will need. As you can see, the Sprint CEO Dan Hesse is promoting the new Sprint and with the Evo, people are buying into it, what does T-Mobile have to offer. People are just waiting to TMo gets sold off to a bigger company and then they might look at them again.

    • watbetch

      You used to be an engineer for them? Explains it all. Even the minions are clueless. I hope you weren’t an RF engineer

      • Prime

        And what do you do for them, I would bet you a million bucks that I truly understand the TMo network than you have a clue. Come with some real stats, it is easy to see why TMo is in the position they are in and it’s gonna get worse until they make wholesale changes at the Management ranks or get bought out by a company that gives a damn

  • http://dragonladykitchen.com jmfos

    I don’t get why more people don’t go with T-mobile. Their coverage in Seattle is just as good as ATT or better and the rates are 20% less. Plus I’m getting 2-4mb downloads most of the time around town on my N1. The family plans offer such a better value at least to me in Seattle.

    Is T-mobile coverage just crappy in most other parts of the country?

    • Presto117

      It’s because of phones. I’m sure about half the people that went for the Droid weren’t thinking “oh, Verizon has great coverage!”, they were thinking “Wow, that looks cool. I want that phone!”. When people buy the iPhone, NO ONE is thinking about coverage. They just think about the phone. Same for the Evo. Ultimately, it comes down to the phones. Right now, the only phone worthy of any of that is the Vibrant (N1 wasn’t their’s to sell or market), and they’re not doing the advertising for it. When T-Mobile comes out with their higher end phones this fall/winter, they need the advertising to support the phone. If they advertise the hell out of it and do it well (Droid, Droid Incredible, Droid X), they will see a huge gain in new customers. Now that they’re getting the devices, that’s all they need! Marketing, which is their weakest link.

      • KautiousNupe

        I totally agree with your post.

        But its funny that everyone is looking towards the fall for Tmobile to redeem itself. Tmobile rarely gets top notch phones that are exclusive to Tmobile. The N1 was originally set to go to other carriers. Other carriers have their own Galaxy-S versions of the Vibrant. The only truly exclusive phone we had that was a game changer and was truly exclusive to us was the sidekick and that was many years ago. Yea we had the HD2 and the Garminphone but those are exclusive to Tmobile because I am sure no other carriers wanted those pieces of crap.

        If Tmobile comes out with some dual core beasty phones in the Fall, I can GUARANTEE that those same phones will also be offered on other networks (and probably with slightly better specs somehow) Tmobile is in 4th place and complanies like HTC and Samsung treat it as such. I wish that Tmobile will have a great selection of phones this fall, but I know that if we do, every other carrier will have a great selection as well and will wash tmobile away with their flood of effective, early marketing.

        And just so that all your fools know. Night vision features on cameras are technically built for taking pictures at night. WHICH EXPLAINS WHY ITS CALLED “NIGHT VISION”. It doesnt matter if LED flash is all that and a bag of chips or not, it should have been included with the camera. One shouldn’t have to use night vision when taking a picture in the day time to compensate for deficiences in the hardware. You can all love your Samsung Vibrant while also being truthful to yourselves.

    • Charles Xavier

      You must never leave the Seattle metro area. In the rest of the country and Seattle, I suspect, once you leave the city good luck getting data or coverage in general..

    • sukru

      Yes, T-Mobile has very goo coverage on major metro areas. However, it’s not very strong once when you leave the city. Even when I go to suburbs of Phoenix, I drop to EDGE from 3G (while I have 3G-H at home almost all the time).

      • Frost

        Head up Scottsdale Rd til about Happy Valley Rd and the signals drop to GSM then out. More towers are really needed

  • Barry

    another funny thing is how much attention this story is getting yet the sprint story was spun as a great thing minimizing the fact that they are still bleeding money while Tmo continues to gain a profit.

  • J. Edgar Hoover

    It’s a shame that only select devices (all of which are non-touch screen) have UMA capabilites. Nokia E73, Blackberry family and some older basic phones are really the only ones to support such a great feature.

    All of the newest entry-level and high end hdspa phones should have UMA as a standard feature.

    While they still support UMA calling, it pulls from your minute allowance. Dropping the official “unlimited hotspot calling” feature was a dire mistake in my opinion.

    T-Mobile needs to start putting more money aside for marketing. Literal “word of mouth” only gets you so far. People are more enamored with the flashy commercials touting great coverage here or this awesome droid phone there.

    While windows mobile is good I’m sure (yawn), Android should be their primary os for future smartphones.

  • Miguel

    T-Mobile is playing the same game as Verizon, but it doesn’t have the marketing muscle to do it. What I mean is that T-Mobile has it’s branded phone, the MyTouch, which is made by HTC. Verizon has the “Droid” brand which is made by “Motorola or “HTC”.

    Verizon spends most of it’s marketing dollars on the Droid brand, and Tmo spends most of it’s money on the MyTouch brand. It’s not working. Tmo needs to market the Vibrant. Rumor has it that the upcoming HSPA+ device will be a MyTouch Slide HD (what a ridiculous mouthful!). We’ll see.

  • ItsMichaelNotMike

    I am not concerned with this report or these second quarter numbers, by the way.

    Firstly, T-Mobile’s subscriber decline is not that high considering that T-Mobile had to contend with two major handset events, the Evo launch and the iPhone 4 debut. Matter of fact, I venture to guess what the loss would have been had T-Mobile not run the Fathers’ Day special and other promotions.

    Secondly, and most impressive, despite losing subscribers and dealing with two competitor major phone launches TMOUS still realized almost a half billion in net profit.

    And that’s on $4.7 billion in revenues. ($4.7 billion quarterly is an impressive number when you take in to account that the entire U. S. movie industry takes in about $11 billion annually. So T-Mobile is a bigger business than “Hollywood.”)

    And while there’s all kinds of excuses, explanations and justifications, Sprint did $8 billion in revenue and showed a $360 LOSS. So T-Mobile had less sales but made more money than Sprint.

    Bottom line: Losing ONLY 93,000 subscribers in such a competitive quarter is IMPRESSIVE!

    And thousands of companies would love to post T-Mobile’s net profits for an entire year, much less one quarter!

    But you are not off the hook T-Mobile. Put some major coin in to marketing.

    Sidenote: As I said about three months ago, if I was T-Mobile and knew the date of the iPhone launch there’s no way I would sink major money into an ad campaign in June, July and maybe even August. While some soft advertising would be in order (or having a Fathers Day promotion) why try to compete against the iPhone when the world practically stops during iPhone launches.

    And like others said, why put money into the Vibrant. As fantastic a phone it is, it’s not exclusive to T-Mobile, so why advertise the phone when it would have the effect of giving T-Mobile competitors free advertising. That makes no sense.

    I’m assuming that come Sept-Nov. T-Mobile has some big splashes planned for the upcoming superphones debuting. It better have some, or I’ll forever broadcast on the Net that T-Mobile is run by morons. (Herr Humm does not strike me as a moron, so he better prove me right.)

    • Charles Xavier

      It’s not whether you win or lose, its how you play the game. Well except if you are a business and are T-mobile, then you are a loser.

      • Ktwist

        @Charles Xavier

        This is coming from a loser who thinks he is Charles Xavier? Go back to watching the X-Men series in your moms basement while you beat off to Rogue on your Droid X.

        Anyone coming here to bash t-mobile on a PRO T-MOBILE website is the real loser.

    • Ktwist

      Couldn’t have put it better myself, cheers!

  • sino8r

    To put it simply:
    1) MARKETING, MARKETING, MARKETING (promote what tmobile has/does better than other carriers) plus make commercials less cheesy and better quality like Verizon (somewhat movie-like quality)and buy more freakin’ airtime (QUANITITY! Tmo has 1 commercial vs. Verizons 5)
    2) Super Phones and better selection in general(and NO the Samsung Galaxy doesn’t count because every other carrier has one too)
    3) expand coverage outside major cities (yeah that included improvement suburbs and more rural areas[smaller towns])

  • sino8r

    To put it simply:
    1) MARKETING, MARKETING, MARKETING (promote what tmobile has/does better than other carriers) plus make commercials less cheesy and better quality like Verizon (somewhat movie-like quality)and buy more freakin’ air time (QUANTITY! Tmo has 1 commercial vs. Verizons 5)
    2) Super Phones and better selection in general(and NO the Samsung Galaxy doesn’t count because every other carrier has one too)
    3) expand coverage outside major cities (yeah that included improvement suburbs and more rural areas[smaller towns])

  • ThreeFourSeven

    I’m a loyal T-Mobile customer but they are getting old, quick. T-Mobile needs to concentrate on two things, Coverage and better phone selection. Just look at Verizon, Droid Incredible has been sold out since the day of launch and now the same thing is happening with the Droid X. I’ll even go on the record and say the same thing is going to happen with the Droid 2. I’m going to wait till this holiday season to see if they going to step up their game but if not. I’m jumping ship.

    • Charles Xavier

      Don’t let the door hit you on the way out. Enjoy the better coverage, keeping a call, better phone selection, and consistent data.

  • Bruce Banner

    Kill the corny family oriented commercials and change the name of the mytouch line because it sounds cheesy and perverted. Focus on the geeks, that’s what apple does as well as verizon with the droid line. Droid sounds infinitely more cooler than mytouch.

  • Relikk2

    After reading all of this I’ve figured it out. T-Mobiles numbers are dwindling because the Vibrant doesn’t have a flash!

  • mingkee

    A lot of readers overlooked the 100k of contract additions. This is not too bad.
    The 3g network is fast and reliable in NY.

  • watbetch

    “Charles Xavier” is a bitter troll and I suspect he posts elsewhere under different names, still ignorant though.

    Why are you here? You must be missing something to keep up on what T-Mobile is doing. I don’t go to any Sprint, AT&T or Verizon blogs and tell them that their network is pathetic (Sprint/AT&T) or that their customer service and prices suck along with EV coverage (Verizon)

    • TheRealWatBetch

      I want beef, I’m gonna hunt you like cattle. Fahqing loser.

      • TheRealWatBetch

        And no, I’m not Charles Xavier.

      • Bruce Banner

        Watbetch and TheRealWatBetch sitting in a tree k.i.s.s.i.n.g…..LOL….HA! HA!

    • ItsMichaelNotMike

      Well said watbetch… LOL…. and all that stuff.

      And I still can’t get used to that Bridezilla avatar. You should change it because you are creeping and grossing me out with it. But I guess that’s the point, eh?

      • TheRealWatBetch

        You’re kissing watbetch’s ass now. If I remember correctly you 2 rarely see eye 2 eye. This means that you are a loser now, a certified loser. I’m about to go to sleep now, there had better not be a response to this post when I check back later. You and queen kong can have each others back. He needs all the help he can get.

  • Relikk2

    T-Mobile net income for the quarter was $400 million. How many of the other providers did that? It’s hard to change business strategies when you’re constantly in the black. And numbers might be down from last year but they are up from Q1 2010. 30 percent margin is insane.

    • Relikk2

      Sorry ItsMichaelNotMike, you pretty much already said this

      • TheRealWatBetch

        Stop kissing Michael’s ass and being apologetic u fahqing loser.

  • crybabies

    Everyone is going to do what they need to do. If you want to goto Verizon/ATT and spend MORE please do. Paying those prices are for SUCKERS!

  • Steve

    At least TMO is still profitable unlike Sprint who has been bleeding both customers and money for what 2 years now? Unfortunately, you have a saturated market here in the US. The only way to grow is to take someone elses’ customers which isn’t easy given the competition or to merge with someone else (ie. Sprint if both companies switch to LTE).

    Tmobile is a great value. I would love to see them continue their focus on family plans by adding a shared family data plan making that service more affordable and add a lot of people who are shying away from $25 or $30 per line costs for data.

  • MW

    Need better high end android phone options, something from HTC and not Samsung.

  • ex tmobile user

    Teenmobile sucks.. next quarter will be worse dumbasses the evo only was availble for a month in Q2 and so was the iphone.. next quarter i expect a loss of half a millie customers.. when customers come in to my best buy they ask for Evo or iphone.. i have a waiting list of 100 people waitin to get there phone(Evo).. read this Evo 4G: Sprint debuted the 3G/4G HTC Evo smartphone that runs on Clearwire’s (NASDAQ:CLWR) mobile WiMAX network during the quarter. Hesse said sales of the device have been “fantastic,” and that the carrier had trouble meeting demand for the gadget. “Peter Chou has heard from me probably more often than he has liked,” Hesse said, referring to HTC’s chief executive. Hesse also said Evo subscribers are using 3 times as much data as other Sprint smartphone users, a figure he said justified the $10 data premium charged to Evo subscribers, a fee that is applied even if those subscribers are not in a 4G service area. Hesse also said that even without Evo sales, Sprint would have achieved positive subscriber growth.

    The evo did nothing this quarter next quarter sprint will have a full effect of it that 10 charge is makin sprint get revenue.

  • ex tmobile user

    fiercewireless.com/story/clearwire-begin-testing-lte-promises-speeds-20-70-mbps/2010-08-04

  • just some dude

    They all have problems, my philosophy is if its not broke dont change it. I have been with T-Mobile ever since they where called Voice-Stream. Unless they go under im not going anywhere.

  • alex32

    not surprised in the loss of customers. tmobile needs their own exclusive superphone. the same way sprint has the evo, att has the iphone 4, and verizon the droids. the samsung vibrant doesnt count since it is in all 4 carriers.
    seriosuly tmobile needs to step their game up, and the fact that they keep things like the 2 superphones coming soon so secretive does not help them at all either.
    i love tmobile, and i will always stay with them..but man is it aggravating to deal with tmobiles wack phone line up. Coverage is amazing, but the phone line up is horrible. Please give me an android super phone from htc..i could care less how ugly it is..what really matter are the specs.

    still patiently waiting for a turn around….

    • just some dude

      Alex32, you hit the nail on the head.

    • johnny

      uggh.. exclusives.. sure it’s better for the company’s profits.. but it’s terrible for the customers. I enjoy tmobile’s services, but i don’t need to be a fan. It’s just a brand. I can’t wait til i can take a phone and use it anywhere in the US with any carrier. now that’s real competition.

  • coolMANDINGO

    It sad! Stop with the FAMILY PHONES we need BETTER PHONES along the EVO line. We dont have a star device to make people come to tmobile and that the problem. I almost went to Sprint and i wouldve had less than 2 bars! Tmobile forgot that its a PHONE company!! smh

  • Jason

    Well, I am a customer service type of guy, and that is why I have stuck with Tmo as long as I have so far. But, seeing Verizon get killer phone after killer phone, and Sprint getting the 4G, I’m leaning ever so close to departing from Tmo. From the leaked images that have popped up recently, it still looks to me like Tmo is refraining from bringing a beautiful looking phone that is just all screen (ala Droid X and EVO), I’m gonna hold out hope and wait for their holiday lineup but if it is still nothing it is Droid X or whatever sick new phone Verizon has.

    • adien

      I don’t think you will be disappointed holding out a little longer… Tmo was a bit behind the curve with 3G, and a bit behind the curve with a “superphone”. But now HSPA+ (3g+) consistently schools sprint’s 4G network (and covers more people too), and I think the next few months will be exciting for handsets at tmo as well.

  • mike

    reason people stay away from t-mobile is beacuse the service is horrible..especially deep into the suburbs of most major cities families rather spend extra money to have service that works…

  • mike

    haha everyone says t-mobile needs their super phone like spring has the evo and verizon has the droid?? Hello t-mobile has the “droid” we were first to have it…t-mobile has some of the best phones….

    its stricly coverage that t-mobile lacks..

  • mike

    so if t-mobile gets the iphone i guess that means 50 million more customers? no we need coverage..

  • Relikk2

    Anyone who leaves tmobile because of 4g wimax is ignorant. Also the EVO is a recycled nexus one, the phone is terrible in comparison to all the new phones, wait for the epic.

  • Jimbo

    Bring UMA to all TMOBILE cell phones and plug up all the noticeable holes in coverage.

    IN STORE exchanges for customers and hold phone manufacturers ACCOUNTABLE for buggy or unfinished software in phones. ::cough:: RIM and HTC ::cough:: An update shouldn’t be required 2 months after release.

    Once android comes to metro pcs or leap, it is game over for lil Tmo.

    • Chris

      ummm, you gotta be kidding me. lol if you say an update shouldn’t require 2 months after release, then, i’d say you’ve never been into software development. two months to finish, project planning, finding root cause for problem, working on a solution, testing the whole system again (coz obviously you can’t just test the gps for a gps problem after changing 2 or 3 lines of code) you gotta test the WHOLE system to make sure that those 2 or 3 lines of code changes doesn’t break other modules in the system. Hence the reason, 2 months or more are required to release an update. People don’t work 24/7. We developers only work 8 hours, 5 days a week. I’m tired of you people asking us to release an update the next day a software bug is found. you guys are crazy…

      • Dale Murphy

        chris, u missed Jimbo’s point and misread his message. Jimbo said an update should not be required two months after release. He did not say it should not take two months to release an update.

        and if you can’t handle the pressure of being a developer…

    • watbetch

      Leap yourself over to MetroPOS

  • http://tmonews Sauser

    Wait till you see what tmobile is bringing in the next few months….. gamechanger

  • mike

    Ive been selling t-mobile and working with t-mobile for the past few years..Every year they say “wait till you see whats coming in the next coming months”…its never what we all want…which is coverage…Yea, nice HSPA+ and super fast internet, thats really great, but only if your in an area were its offered…I live 5mins outside center city philadelphia the test market for hspa+..know one even knows it exist nor cares..we all are waiting for better voice coverage still….
    Back in the day t-mobile was always everyones choice because it was cheaper, but now that verizon and att work everywhere in my neighborhood no one cares about saving 15 or 20 dollars. they rather have coverage..everyone has gone away with their house phones and rather spend a few extra dollars to have coverage every where they go

    • watbetch

      complaining on a blog won’t get you better coverage

      • TheRealWatBetch

        STFU fahqing loser. I told u I had beef with u and now it’s time to pay the piper. Take your smart ass comments and fahq yourself.

  • mike

    i forgot to add…you would think living 5mins outside one of t-mobiles largest markets and one of the countries biggest cities you would have cell coverage…i guess its not…att and verizon think its important…and thats why they are the biggest and baddist..

    • Miguel

      and way more expensive…

  • Greg

    They announce upgrade to Android 2.2 for the MT3G in early June. Reading about all the other carriers rollout schedules and implementations, but not a peep from TM. They can add one more to their churn numbers. They tried to keep us by saying there would be an upgrade, then nothing. That’s bogus.

  • http://Optonline Joey

    It is all about the marketing. Bottom line is that T-Mobile is failing to market and create excitement around its products and services. This has always been the case, but it seems to be getting worse, not better. Grass roots marketing and handing flyers out in front of stores is not going to turn it around.

    T-Mobile would rather say that the downward trend of the business is due to the failure of the stores and the employees. I agree that the right selling process needs to happen at the stores, but the senior leadership does not seem to be changing their game at all. Hopefully with the new CEO in town some things will change with the marketing.

  • Barry

    Yo this article has bought out some of the most ignorant,asinine comments I’ve every seen and that’s saying a lot. The fact is most of you people will find anything to bitch about because you’re bitter with T-Mobile for some reason. Ex everyone praises the Droid lineup right *IMO its great* but I guarantee if the Droid X and D2 were here people would bitch about them not having a ffc I promise they would. And as NiiDiddy said which the absolute truth most of you complain about the lack of superphones but you practically want it for free or dirt cheap like T-Mobile owes you something, they could care less it’s all about a dollar just like any other corporation in the world. And I bet people will complain when or if they raise rates. I’m all for superphones the more selection the better. To the idiot that said. Sprint customers with a evo use 4x more data which justifies the extra $10 I wonder how people in a non 4G coverage area feel basically paying for other ppls data usage? And everybody’s praising sprint as if they took over the mobile universe. The truth is the evo is a great phone but has a lot of flaws as most phones do but name a phone after that…the intercept…? And to the other idiot who said T-Mobile will get bought out by another company…you do realize who their parent company is? Deutsche Telekom the 2nd or 3rd largest telecommunications company in the world. So if anyone is getting bought it likely wont be T-Mobile. Besides the Head man is looking for a buyout from T-Mobile this is from the horses mouth. Now if the Evo is doing so “fantastic” why would he say that in the midst of the best selling phone they’ve ever launched? Why with all the success of the evo sprint continues to lose money while the lowly 4th place carrier continues to turn a profit? Sounds like good business to me no matter if your 1,2,3 or 4 its all about money. And to the other idiot who said metro will take 4th…*sigh* if you complain about coverage with T-Mobile what do you think metro will do? My brother and his gf had metro and cricket and they have to either be near a window or outside to make a call. Stupid comments like that make it easy to defend Tmo come with something better. I will be the first to say they need better coverage, better advertising and more high end phones but I’m not gonna come on a blog site and bitch about it either. I would show my disappointment by going to another carrier, and if I left I wouldn’t still pop up on a site that’s for a company I hate. That’s like going to your ex’s parents house asking is she there and you just wanted to see how she’s been doing lmao Kinda weird and stalker-ish and deep down you still love her and never wanted to leave from the jump lmao So I’m still here because I wouldn’t go anywhere else and I’m on this site because its great and keeps me in the loop hence the name *Tmonews* :-) So I say to the bitter customer and ex-customer. WHY ARE YOU HERE…?

    Whooo sorry for the rant ppl just got extremely annoyed buy the stupidity. So with that being said T-Mobile lets see the new hspa+ phone to the haters and ex’s FOH *deuces*

    • mingkee

      Well said.
      I have nexus one, and it’s simply the very best phone for T-Mobile, but the cost is high. Thanks EM+ plan which can lower monthly cost in the long run.
      I see TONs of EVO commercial, but it’s pretty useless because WiMax is not fully active in NYC, while T-Mobile has average 3-4Mbps even with HSPA 7.2 devices, isn’t it good enough even tethered?
      I’d see a company spends more money to build a reliable network as well as expand the 3G coverage than those expensive prime time commercials. The former actually profits customers and really gains repuation, which is 100x better than massive commercials.
      I am satisfied with T-Mobile service, but I still hope more 3G coverage in order to launch native video calling feature.