T-Mobile Service Disruption?

cell tower

We’ve received quite a few emails about a T-Mobile service disruption, and now T-Mobile itself has officially confirmed the service disruption via its support forums.  T-Mobile claims that 5% of their customers were affected by the service disruption which impacted both data and voice features.  The company states that service has been restored for most customers. Anyone still experiencing problems with their T-Mobile data and/or voice features?  Let us know in the comments!

T-Mobile Support Forums

UPDATE: Looks like T-Mobile has fully restored service.  Statement from T-Mobile:

“T-Mobile has fully restored services for customers affected by intermittent service disruptions earlier today.  About five percent of our customers across various geographies were affected by diminished service levels. We apologize for the inconvenience that this has caused some of our customers”

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  • abe

    wow …. ME THINKS A LITTLE MORE THAN 5%!

  • JC

    Hey,

    I been with your company for almost 10 years and now have my own business. An I am losing business and customer because I cannnot aswer or text on my phone. This week is the second time it happen, I hope T-mobile is going to resolve the issue asap before I switch to Verizon or AT&t.

  • http://www.teamxbox.com TheMan42

    It was an HLR issue, all three of them were experiencing issues at the time, hence the outage, it certainly wasn’t planned.

  • Gabriel A

    Today I got 7 vmails… from calls that I NEVER got on Sunday! Man first the sidekick issue .. Now this!… I still dnt believe its fixed

  • Lalah

    Both my roommate and I cant use our phones at all. They dont send or receive call or texts. This is becoming a HUGE problem and annoyance for me because I may have missed the call from my boss telling me when I start my first day of work. If this doesnt get resolved within the next couple days I’m most certainly switching to Verizon. Even though they are more expensive than tmobile I would willingly pay the extra money to have reliable service.

  • maria

    No service today, April 8, 2010. Talking to the rep now, see below:
    ^Tajuana T: Do you have any signal bars on your phone
    me: yes, that’s the strange thing … i have a full deck
    ^Tajuana T: Okay.
    ^Tajuana T: What I would like to do is get your phone refreshed on the network.
    ^Tajuana T: Can you please remove the battery from your phone
    me: i opened the case and to removed the battery, now you tell me where this is going, OK?
    ^Tajuana T: Okay.
    ^Tajuana T: Please allow me 1-2 minutes to get your phone refreshed.
    ^Tajuana T: Thank you so much for waiting for me Maria.
    ^Tajuana T: Can you please replace the battery back into the phone?
    maria szulc: it’s in
    ^Tajuana T: Great!
    maria szulc: geezie plzx
    ^Tajuana T: We now need to wait for the phone to load.
    maria szulc: now what
    maria szulc: still no network coverage
    ^Tajuana T: Thank you so much for waiting for me Maria.
    ^Tajuana T: Can you please replace the battery back into the phone?
    maria szulc: it’s in
    ^Tajuana T: Great!
    maria szulc: geezie plzx
    ^Tajuana T: We now need to wait for the phone to load.
    maria szulc: now what
    maria szulc: still no network coverage
    ^Tajuana T: Thank you so much for waiting for me Maria.
    ^Tajuana T: Can you please replace the battery back into the phone?
    maria szulc: it’s in
    ^Tajuana T: Great!
    maria szulc: geezie plzx
    ^Tajuana T: We now need to wait for the phone to load.
    maria szulc: now what
    maria szulc: still no network coverage
    ^Tajuana T: Are you recieving an error message Maria
    me: yes
    me: error in connection
    ^Tajuana T: Okay.
    ^Tajuana T: Okay.
    ^Tajuana T: Maria, is there a way for you to test your sim card into another T-Mobile phone?
    me: no

    well, i am going to hit the wall for a while now.bye

    • shan

      That’s funny. I just got off “live chat, doing the same thing. I have not been able to use my phone since 4/23/10… So tom, I have to plan my day around going to Tmobile to get a new…FREE sim card! This is the worst phone service! I can not text, call out nor recv calls.

  • Ana

    My daughter got a G1 when they first came out and had all types of problems after the first 30 days. Problems such as: not able to text, not able to call out, not able to send email, not able to receive calls or voicemails or texts, etc… After 8 months of back and forth with Tmobile, including being treated rudely twice, they changed out her phone three times with new G1s. One was defective and the other two had the same issue. we’ve changed sim cards and batteries. Then my sons G1 started having the same issues.

    In February, they offered us a deal on upgrades since they couldn’t fix the phones. My daughter opted for the MyTouch which they gave us at the new customer rate and extended the contract. My son opted for a samsung phone without android technology. They promised this would fix the issues. My sons problems are resolved. My daughter, with her MyTouch have not. Her phone works 50% of the time at best. I’ve been on the phone with tmobile three times this week. One rep, Jonathan arranged a call back appointment with me and never called me back. The time before that, I kept getting transferred to the wrong people. Today I spoke, well more like yelled at a supervisor named Mike. He’s sending a new handset, which I think is stupid if the issues continued from G1 to the MyTouch it’s clearly either a software issue on the basic phone software, or a software issue internally at tmobile.

    At this point, all I want is out of the contract on that phone line only, so my daughter can have android technology and a reliable phone. I’m really frustrated because we’re going on a year without decent service on that one line.

    Most of the Tmobile staff are nice, but haven’t been able to help us. They tell us they will open a trouble ticket after they run us through some tests (factory reset, put sim card in another phone, clear memory, etc…) Then they test by sending two texts and if the texts get through they consider the problem resolved then state that they can’t put the trouble ticket in. FRUSTRATING! When I got them to put the trouble ticket in, the technical department that handles trouble tickets didn’t accept it.

    I LOATHE THIS SITUATION. If the new handset doesn’t fix the issue I’m either getting a lawyer or calling my local news Call For Action line. I’m not taking this bull crap any more.

    • shan

      Ok, let me know. I will join you.

  • Timothy Garvin

    I woke up to my phone saying no service at all, i walked in to my kitchen thinking it was my room causing the issue or something but still has not come on for hours now. Im very pissed 0ff, i have missed important calls and cant get or send text either and i want this fixed! asap or im switching to Verizon myself and i have been a t-mobile customer for years.

  • Vvninan

    It’s been two days and I still have no service in my area. To make a phone call I have to drive 6miles away from my house. I’ve been calling T-Mobile just to hear “We are looking into it, it normally takes 24 – 72 hrs. T-mobile expects us to wait 72hrs before service can be restored? Is this america or a third world country?

    • UnderTheBridge

      I have 0 problem with my land line I pay 20 dollars a year for….

  • Info

    My home used to get excellent T-Mobile service, expecially on the second floor in direct line to an AT&T tower about a mile away (tower is located near the corner of Oak Grove Road and La Vista Road in Decatur, Georgia, 30030. Now for about one-quarter of every hour, I get SOS non-service on data and phone. Outgoing calls fail. Outgoing emails hang. Incoming calls fail to ring.
    When the service restores, I get a whole bunch of incoming email traffic at once, with the phone in the same location as when if was on SOS. So it’s not a matter of moving to a different part of the house.
    I wonder if AT&T is intentionally and periodically interrupting the service it sells to T-Mobile to preserve bandwidth for its own customers.