Nexus One 3G Woes, Part 315

This problem just won’t go away.  Even after the latest OTA update, the Nexus One is still having 3G problems.  As you will see in the video above, 3G connectivity changes dramatically just by how the phone is being held.  Now, if you ask me, this certainly doesn’t sound like a T-Mobile 3G problem.  Also, I’m not one to point fingers at a certain Chrome and Buzz-ing company, especially since they have so much power in this world.  With that being said, this seems like a hardware problem that really needs to be addressed and fast.  Otherwise, I propose a riot (holding pitchforks and phones, with a certain lighter app, in the air).  Are you still having 3G problems on the Nexus One?  If so, feel free the vent in the comments.


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  • dsim91

    wow that’s crazy looks like a hardware issue I’m glad my wife’s nexus one is not having that problem looks like they are going to have to start exchanging handsets

    • sorandkairi

      Yeah I agree. My Nexus 1 isnt and hasnt had any 3g problems here! I wonder whats wrong.

  • B

    I definitely have that same drastic change in 3G signal just by picking up the phone, but I noticed that this happens in areas where I don’t get consistent 3G signal to begin with, i.e inside my house and other buildings in T-Mobile “trouble” areas. If I’m in an area where the 3G signal is strong, not only does this not happen, but I get a full 4 bars of consistent 3G anyway. Based on my own experiences, it seems like a combination of the phone and T-Mobile’s towers. And before anyone says it’s just the Nexus One, my friend also has bad 3G connectivity in the same areas on his G1. If it is a hardware problem though, what would happen to those of us who already purchased the phone?

    • SteveG1

      Actually the problem does lie with Google. The hard fact here is that the company had its own employees do the beta testing which we all know was stupid. If this device was tested correctly, these types of problems wouldn’t even exist. Basically, when Google asked their employees how the phone was working, they were so excited just to have the phone in their hands that they overlooked all the faults that it actually has. Now the early adopters are paying the price for Google ignoranant approach to the matter. Therefore, this is not HTC’s fault and it’s not T-Mobiles fault. It is simply the final decisions Google made to release this phone earlier than it should have.

      • clietz

        HTC is absolutely responsible for QA in terms of measuring radio/signal strength with the types of materials they are using. Have you seen the Nexus videos release on YouTube? Do you think those machines stress testing the device are in some Google office next to a cube?

      • SteveG1

        Of course I’ve seen the videos. However, I believe HTC did the best they could on the Nexus. But once the phone got into Googles hands Google should’ve tested the product to make sure HTC did the job to their standards. Where Google failed was that they had their employees do this testing and they never reported problems back to HTC to get fixed. What I am saying is, HTC can’t fix a problem they never knew existed in the first place. Cell phones due to the volumes they are purchased at, need to be tested to a higher degree than what Google set forth. If Google would have tested the devices more than just having their employees play with them, maybe they would have found out about these problems sooner. And I am sure if they would have done this and reported the problems they were having to HTC, then HTC would’ve corrected it. But they didn’t.

      • B

        “Actually the problem does lie with Google.”

        I never said Google was not to blame. I just don’t see how you can clear T-Mobile and HTC of any and all fault based on…?

      • SteveG1

        Ok, let me rephrase my point. The real is issue here is QA. Although HTC made the phone and it is currently meant to be run on T-Mo’s network, it doesn’t really mean its their fault. This is technically and marketed as a Google product. Meaning that no matter who made the phone, HTC, Moto, or Donald Duck, and no matter what network it runs on, it was ultimately Googles responsibilty to make sure it was up to their standards. And this is where they failed. They shouldn’t have had their employees take the thing home and play Bonsai Blast and PACMAN so that when they were asked how the phone performed, they could all say its great! What I am trying to say here is that because its Googles phone, Google is responsible. I am not saying HTC isn’t at fault for make the phone with problems to begin with, but if HTC felt it was good enough to send to Google, then at that point it is Googles responsibility to make sure it is a quality product. And they didn’t. Then once all the kinks are worked out and it still doesn’t perform well on T-Mobiles network, then maybe the problem lies there. But I highly doubt the problem is with T-Mobiles muti-billion dollar network and not HTC/Google’s $700 phone. Just Sayin.

      • dsim91

        htc designed and built the phones so they are at fault that the problem exist hardware issues are htc software issues are google but ultimately they are both responsible

      • teleknEsis

        I’m sorry, but trying to blame Google for the lack of QA is just absurd. If you honestly believe Google intended for their employees to be the “beta testers” then don’t you think they would have left a little more than just a month between giving their employees the phone and starting distribution? You really think if a serious issue emerged that would give them enough time to not only fix the issue, but pump out more phones in time to sell Jan 5th? No. Absolutely not. If this is indeed a hardware problem then HTC is to blame. Seriously, it’s laughable to think you honestly believe a company like Google would leave QA up to their employees rather than cell phone manufacturing PROFESSIONALS. Let’s be real…

      • SteveG1

        @teleknEsis: Again, I am not saying HTC didn’t screw up, but I highly doubt they sent the phones to Google knowing there was an issue. And because it is ultimately Google’s product, and their responsibility to make sure the phone works (which also will make sure their reputation stays good) then they should have pushed the release date back and given themselves and HTC more time for QA. If they actually reported the problem to HTC, it would have been corrected. No matter what, Google is responsible for Googles product. Not sure why you don’t understand that.

        Example: If you hire a carpenter to make kitchen tables for your comapany to sell, are you not going to look at the quality of the table before you sell them in your store? The correct answer is no. You’re definately going to check the quality. Because no matter who built the table, your company is still responsible if the quality isn’t present. Sure, the carpenter is the one who built it, but you as the “seller” is ultimately responsible.

      • teleknEsis

        @SteveG1: I didn’t say that Google is free of fault here. Obviously it’s their product, their problem. HOWEVER, you made it sound as if Google handed out the phones to their employees to be the “beta testers” to make sure no hardware problems existed. This idea is simply laughable. If anything, Google was merely trying to flush out any existing software bugs before beginning sales. 1 month from the time they gave their employees the phones and when they started sales is not enough time to flush out hardware problems and rebuild a new batch of phones. I can guarantee you that the contract between HTC and Google clearly states and HTC is responsible for all hardware QA of the product.

  • Zapote21

    Amazing how with a small percentage of the population experiencing this issue, it gets all blown up like everyone is having it…
    I have never had this issue, and of all the people I know with one, its about 1 in 10 before the update, even less after the update.

    • Marco

      How do you know that it is a small percetage? Do you work for HTC and you have a statistic? I doesn’t matter if 5% have a problem or 20% they have to fix it that’s all what I want. 1% of Toyota cars with a bad gas pedal are 1% too much.

    • teleknEsis

      I’d be willing to bet there are a lot of uninformed (and quite honestly unintelligent) people out there who have no idea they are even experiencing a “problem”. Not to mention I really doubt a large enough percent of people experiencing the problem are savvy enough to find the different forums to go complain about their problem. I for one am experiencing the 3G boogie but only when in places where 3G signal is weak (tends to be indoors) and only when I cover the back of the phone with my hand. I did some tests earlier and when the signal is strong covering the back of the phone with your hand has little to no impact. I think the RF chip and maybe even the software is having a hard time negotiating and hanging onto the 3G signal once it drops below a certain strength (around -105 dBm)

  • Washout

    I have had the same problem with my G1 since it came out. Sounds like poor reception capabilities coupled with T-mobile’s less then stellar 3G band performance.

    • SteveG1

      You really should have exchanged your phone once you experienced that problem. I live in the middle of nowhere in NH and my G1 has never given me 3G problems, no matter how I hold the phone to my ear.

  • joe d

    Yeah it still fluctuates. In the same place its 2 g and 3g up and down all day. Kinda lame.

  • I have never had this problem. Nor has my friend who has a N1. I think a small amount of people have this problem but its being played like every one does. Haters!

    • jchangyy

      how do you know it’s a small number? as far as you know, you’re and few others have no problems. also, is it because you live in very good 3G area. have you tried to go to low 3G area? do you have empirical data? Neither do I, but just by the number of forum comments at various places, not to mention the one’s who write on these forums is tech savvy makes me believe it is more common than you think. I love my phone, but I complain because it does not work as it is suppose to when it flips between 3g/EDGE constantly. So, don’t call us haters, unless you’ve had the experience.

  • Marco

    Yes it is combination of a hardware issue of HTC phones (N1, MT3G, G1) and the t-mobile signal. I saw the same flipping on my MT3G in a full 3G coverage area near San Diego downtown. The N1 is slightly worse than my MT3G.

    • pfmiller

      Also in San Diego (University Heights), when I first got the Nexus One my battery life wasn’t very good and Cell Standby was taking up about 50% of the battery usage every single day. Now, even before last weeks update, my battery is lasting much longer and Cell Standby is down to %2 of battery usage. It seems that there were some real problems with the T-Mobile signal that have been corrected in some areas.

  • Will S

    A even more annoying problem that some Nexus One owners are experiencing is with the touch screen.

    The problem has a thread on the Nexus One support forums that is now over 900 posts long. See the thread at:

    The basic problem is that the phone incorrectly registers where a user touches the screen or sometimes completely locks up and doesn’t respond.

    I definitely don’t want the Nexus One phone to fail, but I do want Google to start addressing the issue and respond to people on the forum with timely updates on Google’s progress toward recreating or fixing the problem.

    Even if this is a hardware – and therefore HTC – issue, Google needs to own the issue and ensure that the right steps are being taken and that customers are satisfied with their Nexus One experience.

    Common Google… PLEASE HELP your users and make us all RAVING FANS instead of ravingly frustrated.

    • 1dott8

      This or should I say these problems are not effecting all Nexus One owners. I know a couple of people who have the N1 and we all are very happy with our purchase. This problem is being blown out of proportion.

      I have to ask 1 question, was every iphone or any other phone for that matter all 100% perfect? Nope. If 3 people have this problem that doesn’t mean it’s a bad phone. I love my Ana and have not a complaint.

    • pfmiller

      I’ve seen the touch screen stop responding before on my Nexus One a few times. Locking and then unlocking the phone always fixes it though. Seems like a software issue to me.

  • archboy69

    @zapote21: it is amazing but isn’t it always the case where it only takes one to ruin the whole lot. Where they are living in Norm, Nebraska complaining about 3G. Well, that isn’t the phone’s fault.

    I’ve never had a problem with my 3G living in NYC but then I’ve been all the way out in NJ and still get 3G service. I have friends that also own a Nexus is different part of the country and they’ve never had an issue.

    Of course, if you are in a concrete building 20′ feet inside and expect 3G connection…give me a break.

  • Drew

    My nexus has actually been switching between hspa and 3g consistently all day today… very strange

  • Marco

    Interesting that Google fanboys are becoming as religious and ignorant as Apple fanboys. Backstabbing N1 owners that have serious problems with their phones and only want to get a fix for it…By the way I live in San Diego close to downtown and have the 3G issue as well as the touchscreen issue.

  • Stephon

    I know for my case its a Nexus hardware problem. Because when I put my sim card in my Mytouch 3g it has way better signal and no dropped calls. So for my Nexus its not just a 3g problem its a reception problem in general edge/2g and 3g. Maybe some of the early batches of phones have he same problems. I just hope for Google’s sake they rectify this problem with a replacement Nexus that works.

  • mrbill

    Amazing how with a small percentage of the population NOT experiencing this issue, they act like no one is having it…

    For your information I don’t live in “Norm Nebraska”. I live in California and yesterday I sat in my car in the Google parking lot in Mountain View California and had this same issue…the same issue I have at home. If you had bothered to read the posts on the Google Forum, you would have noticed that almost all of the people having the problem in the USA are in areas that according to T-Mobile’s map are in full-3G coverage areas.

    @both of you

    I am willing to switch phones with you (my 3rd Nexus One that still doesn’t work right) and I will pay all of the shipping and throw in an extra battery. You see all I want is a phone that works!

    • Trill

      I have a G1 so do you still want to trade lol. If the G1 had a slightly better CPU, more RAM&ROM and possibly a 3.5″ screen I wouldn’t be waiting on an updated model right now but instead would be content.

    • Richard

      Okay, I’ll switch.

      I’ve got the MyTouch Fender Edition.

      Send me your Nexus One and you can have it, straight up.

      Don’t post things you don’t mean. I know you’re frustrated and that’s why I haven’t broken down and bought the Nexus yet because it seems they’re having real trouble with it, and the biggest issue is how slow Google has been to acknowledge anything or fix it.

      But I’d still take it and see how it goes.

  • Rickb

    I’m thinking this is a testing issue.

    Google is new to the phone game, so HTC and TMO had to be the ones to make sure the hardware was solid. But Google is the customer. Let’s hope they didn’t ignore good advice and rush the release.

    That said, hearing reports of specific locations having the problem of being sensitive to handset position are, sadly, anecdotal and probably define a different problem. I wonder if there is multipath phenomenon in 3G spectra…

    ps- My G1 has lately started to respond to touch in interesting and odd ways. It seems related to background processes and available RAM. I’m getting ready for a factory wipe to see if it fixes it. After that, it’s changing to Cyanogen to see how that works. I suppose it could be hardware, but my G1 is over a year old.

  • anthony

    OK now that Googles little secret is out the bag let’s get a few things straight. I love this phone but there is a big problem here. The video clearly shows a 3g problem. The touch screen also wacks out. People will get upset and defend the phone and Google and say oh its a small group with this issue. I ask this if its a small group why is it still happening after I and others did swaps. You must put a hold on your CC to do a swap and guess what shipping this sucker back again.The fact that I got two phones with the same issues mean one of two things. The phone has issues or I’m a dumb ass who can’t operate a phone.seriously this phone cost too much not to work.we the shit stirrers never would have taken it to this level but Google ignored our cries. I say this check the nexus one forum yourselves support what others are saying spotty 3g part 2. Then entertain ur self with touch screen issues thanks for my 2cents

  • Regardless of who may be at fault here, this should not be happening to a handset that some people paid over $500 for.

    • sorandkairi

      This is the smartest comment of the day! Regardless who’s to “blame” for the problem. We, some, have paid alot for their phones and really shouldnt ever have this problem if they have 3g in their area.

  • John Vehikite

    I still have 3g issues and touchscreen issues even after the ota… It’s nothing I’m totally angry about, but I do agree with Anthony… we paid way too much for a phone that doesn’t work as expected. Once I am for sure this is a hardware issue… and as soon as I’m sure HTC is shipping phones with these issues fixed, I will take advantage of the warranty. Until then, I’ll try to suck it up and keep this broke phone. I STILL LOVE MY SEXY NEXY THOUGH. :)

  • prettyboy85712

    Do you really care who’s fault it is? Or, that the issue gets fixed?

  • Josh Wahl

    I have not really had these 3G issues on my N1, inside on my MyTouch I did not get a good 3G signal, nor do I with my Nexus, but as soon as I go outside it works great on both.

    If there is a headset issue, will Google do a headset exchange, I bought mine the day it came out, and hope if something is wrong and admitted, will they replace my phone with a new one?

  • Lebron1189

    Guys Should Wait On The HD2 nd see what that’s about =) Try Winmo for once guys maybe its diff

    • nps_ca

      Your point is??

      • Lebron1189

        My point is To try something new that’s my point. We All love android but hey lets give both phones a try. Maybe when the HTC HD2 comes out people may not like it nd they’re gonna wait on the IPhone to arrive here nd try that. Jus switch it up is all im saying. If you don’t like Winmo then don’t get it. But when you see everyone on Here talking about how happy they are with there HD2 phones and your phone still doesn’t work then you’ll see my point

    • JMTS80

      I had a Shadow and it killed Winmo 4 me. But the HD2 is making me rethink my position on Winmo. Too bad the Nexus 1 did not live up to the hype…I really wanted to give Android a shot

  • erasable

    Wow. I just tried it myself and got the same results. It loses 3g as soon as I hold the bottom of the phone.

  • I didn’t have the problem until after the OTA flashed.

  • JMTS80

    I have been waiting patiently to buy a new phone for a long time. I thought the Nexus 1 was the phone i had been dreaming about but now i just cant bite the bullet and hope i get a “good one” that wont lose signal. I want to get Android but i might have to leave t-mobile to get a quality device or wait for HD2 and go back to windows which kinda scares me. =/

  • just some d?de

    First Toyota, now a google recall. lol Plus if its happening on so many handsets, then a class action law suite may be in order. I sure am happy mine works.

  • Wilma Fllintstone

    Wow, this is definitely a first for me. Glad I didn’t buy the Nexus One. HD2, here I come, at least until the Motorola Shadow comes out.

  • Jiggin

    The Nexus One has 3G? The best I’ve seen sitting in the middle of a 3G network in the Minneapolis market is 650 kbps down. That would include not having my hand over the lower half of the phone standing outdoors 300 yards from the tower. Although 650kbps is better than EDGE it’s not living up to what a friend is getting on his 9700.

    I love the device but it has fallen short on the 3G speeds even after the update. Knowing this is a first gen product, I hope to see more updates improving the device even further.

    • branon

      Hate to say it but that is what tmobile 3g speeds are like in my area too. Both the G1 and the Blackberry Bold max out at 600kbps.

    • krfan1

      I’m in St. Paul and have the same slow speeds as Jiggins. The best I’ve gotten is 1.09Mbps outside of Rosedale Mall. I usually get around 500kbps in St. Paul/Rosedale.

  • What screen is he looking at, or is that an app?

  • as439726

    Still happening to me. My G1 gets 3g in a place where my nexus doesn’t. That being said, I’ve never had a phone like the nexus that everyone drools over. Even iPhone people go nuts for it.

  • fort

    I can do that same test here MD. I’m at the end of the 3g spectrum. But as I leave and outside my neighbor hood I don’t care where I hold the phone it’s all good.

  • czar

    I am defenitly have this same problem. SMH so the update was to trick us I guess

  • Trill

    The problem is one out of 1 out of 3 things and those 3 things being hardware, software, or Tmobile coverage. Im not defending tmobiles coverage but it is reliable but you have to understand that in building penetration is not promised with any carrier and due to the band Tmobile is using it covers less of an area than other bands like AT&T. 3G as it is emits a weaker signal therefore covers less area than GSM or EDGE and while tmobile still has some work ahead of them considering the timeframe its a lot better than it was not to mention other carriers have similar problems when 3G first rolled out but I guess you expected it to already be equavlient to the other top 3 in which case I’m laughing.

    Bottomline is some suffer from device issues while others just have a weaker signal then 2G which causes it to jump back and forth but there are issue that need to be addressed and should never have been present especially for 530+ S&H

  • rossi

    The n1 is definitely not the only phone to do this. My touch pro2 was also guilty of it. Sorry for all of you guys that are having problems. Mine works great! I’ve had it for almost a month, never a problem with the touchscreen or 3G. I am really surprised that I haven’t encountered the touch screen issue, but I’m knocking on wood as we speak.

  • SMH , I have G1 service in Oklahoma City, and since we have a pro basketball team now and Tmo sponsors the NBA you think they would try to keep the signal strong?! And let me say this I live in the heart of the 3G service and it continues to drop in and out of 3g ,EDGE since the launch date of 3G in OKC. BOOO!!!!

  • anthony

    John I love my sexy nexy as well. I say all you hyping other phones get lost. I may be experiencing problems as well as others but one thing for sure we love our sexy nexy as John said.we just want it fixed.I am weary of the who to blame contest.I will break it down. Perhaps Peter pan, snow white or Snoopy. I got it the boogie man no no. I blame one person only. Google they charged my credit card not HTC nor T-Mobile. I blame google so should you. Google can blame who they wish but us we didn’t start the fire.we are annoyed but call me faithful . I AINT GIVING UP MY N1. Fix it .u others buy what u wish its America not Afghanistan

  • jusblase02

    I’m sending this from my N1 and since I bought it I never had 3g issues. So my guess is that the early adopters had the bad batch.

  • M. Grant

    Couldn’t duplicate it here.

  • Jack Martling

    It is really helpful for the N1 owner’s not having problems to post here at all?. We need Google to address the issues that are plaguing those of us that do have problems. Why give Google a reason to believe that only a small percentage are having problems. You are not helping people. Be glad you are not having problems and post elsewhere.


  • anthony

    Jack I disagree here is why.I am glad those people are going smooth. The problem might be just a batch which is easier to recall than the entire lot. Its all good so what I do test phone fairly it it doesn’t work ship it back. People posting with no issues Congrats we want the same

  • vicki

    Idk. I have a Cliq, and I’m having 3G coverage issues. We’re supposed to have it in my city. I have excellent reception in my house, as soon as I go to my sons school to pic him up (outside in my car waiting for him) I’m right back to EDGE. School is about 5 minutes from my house… I’m starting to think something is up with Tmob. Same thing happened with my MT3G. So yeah, I can see how N1 owners are getting fed up. If that happens just by switching hands, thats just crazy.

    • Trill

      In your case it would be 3G coverage but other cases have been hardware/software and this is whats confusing people by blaming so and so. Those who have 3G get service but no matter what device they have in a specific location it drops for the reason stated in my comment above. The rest experiencing issues have a bad device which means something in the hardware of the device demonstrated in the video is wrong and since its from engadget (Apple fans till they die) there going to point out everything and be less through than they would if it was thw iphone.

      I’m not sure why everyone is not seeing the difference but just keep going on and on in an endless rant but I give up since I’m happy with my G1 minus low memory. Heck I’m even tethered to my new laptop typing this however the only issues I have with 3G is the speeds and thats because of congestion on the network but its definetly reliable and I was surprise we got it as early aas we did considering where I live.

  • Richard

    HTC makes crappy phones, T-Mo has spotty 3G service and Google completely and utterly failed on this launch and has repeatedly failed since then to acknowledge or fix anything.

    Seems like the perfect storm to me.


    • mrkhan

      Our 3G coverage actually has nothing to do with the problem, and if you weren’t foaming at the mouth to badmouth TMO, you would have researched the history of this issue. Google did not validate the hardware in a controlled, lab environment or in real world drive testing. They sent a bunch home with their Googlets and took their word for it. Thus, they’re learning a valuable lesson right now, as should you.

  • jason

    The argument that T-Mobile has spotty 3g coverage is completely irrelevant to this problem. If there were any correlation, similar “switching” issues would exist on several other T-Mobile smartphones….they don’t. This is Google thinking that their employees are so smart that they can do the job of a Field Test Engineer without any training.

  • WMisbest

    HTC makes crappy phones?? WTF UR a moron Richard.

  • mrkhan

    I know for a fact Google did not submit this phone for testing in our validation lab, unlike any other phone certified for use on our network. If they had, it would have failed spectacularly in its current form. Instead, they sent a bunch of test phones home with employees and called that a validation. TMO said “fine, since you don’t want us as a distribution channel anyway, what do we care?”. IMO, the chickens are coming home to roost for Google. Let the carriers and OEMs work out the product specs and do the testing.

    • Fort

      My mytouch3g does the same thing and a lot of other people. TMO was unable to help with those.

  • Jack Martling

    Anthony you may be right. I recant. Very frustrated here with Googles slow response

  • Fort

    I’ve used the Samsung t49, blackberry curve, mytouch 3g and the N1. All had the same problem. I was unable to make a call when holding the phone in my hand. Mytouch and N1 both have the same 3g problem until I walk about a block down the street and 3g works good but still have problems making an call.

  • anthony

    People don’t blame engadget who cares they were used as our vessel to deliver the news. We need to hear from someone in google not those mouth pieces on google forum that feed us bull then mark best answer. I hate being stroked unless oops sorry

  • soviet

    nonsense, thats an iphone in n1 wrapper

  • mpierce

    I upgrade phone’s almost every 2 to 3 months. I have had multiple phone’s including g1 and currently samsung highlight also as well as nokia 3g flip. The newer one and several others and they did not and still don’t have 3g issues. They hold 3g signal perfectly inside or out so this is a hardware issue. Force to 3g only by google it. I got no problems with 3g like this so it has to be hardware based. Friend has Cliq and keeps constant 3g also so that’s kinda odd that this phone is main one having these issues

  • mike

    from watching the video how can someone point the finger at tmobiles network for the phone switching back and forth from edge to 3g?

  • Usman

    If I were a betting man, I’d say this is really only a problem in areas where 3G signals aren’t saturating the area. I’d say it’s partially HTC’s fault, and partially due to T-mobile’s lack of network saturation.

    • john

      How so? As previously mentioned, G1 and mytouch devices hold where nexus devices failed.

    • twitch


      How can you say it is partially T-Mobile’s issue? It is really clear it is hardware as when the right portion got covered it reverts to EDGE? Come on have some common sense!

    • twitch


      How can you say it is partially T-Mobile’s issue? It is really clear it is hardware as when the right portion got covered it reverts to EDGE? Come on have some common sense! It doesn’t make any sense.

    • Usafguard

      How is -75 to -83dBm NOT signal saturation indoors???? He is likely 1/2 to 3/4 of a mile from a “tower” with signal levels that strong indoors.

  • Doug Boehme

    I haven’t had a chance to look at the video but in opening the back of the N1, it looks like the actual phone antenna is just to the left of the camera when looking at the back. If that is truly the antenna, perhaps not holding it in that spot is the key?

  • ali

    Its HTC’s fault. Google contributed the OS only. By the HTC, when you fix these issue on the next generation of phones, please include a real camera [ like one with xenon flash]. I have yet to see a HTC phone that has as good a camera as say SE k850i or Nokia n82.

  • chris p

    I gotta say, yeah it looks like its dropping signals when you cradle ur phone on ur palm… But then i gotta ask? who holds their phone like that? do you show your phone off covering the back? or do you text with ur hands all over the bottom part or back of the phone? i gotta see a test where someone holds the phone normally and with that i mean, like PSP-ish kinda hold of it, where its the phone is resting on ur fingers and not on your palm… I don’t have a nexus one, but my friend that does have a nexus one, hasn’t complained to me about 3g issues people are having… he said his 3g signals are fine.

  • rob

    I’m curious to see how the Nexus One will fair on the Verizon network.

    • watbetch

      It will probably use another radio, it will have changes to say the least. It really shouldn’t matter.

  • Ray

    I know what he means about the ant but that’s every phone. usually i get 1 to 2 bars at home but last night the network was down for and ten min around 2am, my signal strength was at full bars for about 2 minutes and now stays 2 to 3 bars. also mines rooted, which the “H” icon stayed solid. in standby and calls it stays on 3G as soon as i use data it switches to H until the phone is done with data, user or background. its faster and a better signal 3 to 4 bars speeds a little faster, but overall signal strength is much better. the techs are tweaking and upgrading so be patience the weather is not helping but all day I’ve have great 3.5G all over town!! Columbus,Ga.

    • jeff

      Wow, this is so grammatically horrible I don’t even know what you’re saying.

  • Nathan

    The 3G issues happen occasionally for me, but the problems didn’t stop there. I could most likely handle some spotty 3G at times. My N1 would drop out of sync with the network several times per day (usually once every couple hours), and I would have to resort to power cycling it. After hours on the phone with T-Mobile and HTC, I STILL do not have the problem resolved. To make matters worse, HTC doesn’t want to work with me on shipping times for a replacement. Very poor customer service. I don’t think it necessary to assign blame, but I do want someone to take responsibility and replace my phone in a TIMELY manner.

  • ItsMichaelNotMike

    Let’s total things up:

    1. An expensive phone.

    2. A confusing buying procedure, including only being available online. Many people like to see a phone before they buy.

    3. No support line in the event you need to call (now they have one, but damage is done, Google does not support its products).

    4. Outrageous penalty/fine if you return the phone (lowered but damage is done).

    5. Connectivity issues, even after a supposed fix.

    Sounds to me like Google has shot itself in the foot this time around. Maybe they need to stick with what they know, online advertising and ways to force its ads on us, even while we sleep.

    • analog spirit

      Yeah, this whole situation with the Nexus One has got me seriously re-thinking whether I should still get one… I don’t like the idea of Google essentially using us as their de-facto beta testers for such an expensive yet faulty and unfinished product.

  • Huchteman

    I ordered my nexus 2 days ago (after the big OTA update) and received it just yesterday afternoon. I had been noticing spotty reception when making calls which, ultimately, led me here to the google forum and droidstory’s link/video. I can very easily replicate the left-hand-right-hand trick also. I get it to drop 3G and go all the way down to 0 signal before flipping over to EDGE (inside or outside my Los Angeles apt).

  • Evan

    i own a nexus one and have never had this problem once. matter a fact i’ve never had one 3g problem at all. i live in orange county ca more specific mission viejo. I actually get better 3g then i thought i was going to get with tmob. I get better 3g then some of my friends with their iphones. not sure what this is all about.

  • Evan

    by the way the list of things you mentioned have been either fixed or addressed. i picked up my phone for 279 and you really have to be stupid if you cant order something online. i had seen enough videos of the thing to make the purchase and it was a lot more impressive then i thought it was going to be. I would say this is one of the best phones i have ever had. It just works perfectly and fast. I have no reason to return my phone and i’m not damaged by that fee. The phone doesnt come with a manual. Im capable enough to figure things out on my own and havent had to once check out some forum. I’ll leave that the ladies. I spent 289 on my nokia E71 which is about the same as price as the nexus one but only does half of what my nexus one does. its almost stone age. I’m sorry but if your going to buy something nice expect to pay something for it. Its totally worth it.

  • JonInAtlanta

    :Shrug: I haven’t had any problems with mine…. before or after the update.

  • DavidG

    Here in Hong Kong my telco, (CSL), provides good 3G coverage nearly everywhere. It’s quite difficult to find places where the phone switches to Edge. I have never seen “3G/Edge flip/flop”.

    I repeated the tests shown in the video at a number of locations including ones where the signal strength, with the phone being held at the top, was around -79 dBm. (Most places it is at least 10 dBm better than this).

    The difference between my results and those on the video is that on average I get a10 dBm difference in signal strength between holding the phone at the top and at the bottom while the video shows an average difference of 30 dBm.

    I don’t know whether CSL use the same bands as T mobile. If they don’t it is just conceivable that the bands use by CSL suffer much less attenuation when passing through hands than those used by T mobile. This seems highly improbable to put it mildly….

    A more likely explanation would seem to be some hardware difference between phones probably due to manufacturing tolerance in components or assembly.

    Maybe some of those who have reported on this forum that, like me, they are not having any problems could carry out the test shown in the video and report the signal level differences when the phone is held at the top and at the bottom?

    PS. For those that haven’t done it before you get the screen shown in the video by dialling *#*#4636#*#* and then selecting “Phone Information”

  • Wandborg

    I’m sitting in Sweden and having the same result as everyone else. Supplier TELIA with the best coverage in Sweden, 95 percent of people living in the country can get HSDPA.
    I live about 250-300 meters from the HSDPA/UMTS antenna and can sporadic get coverage.
    When testing the speed I get 4.7mb/second when laying my phone on the kitchen table, holding it as we normally does I get 0.2-0.5mb/second UMTS speed.
    Even when standing beneath the antenna holding the phone normally the signals comes and goes.

    With my SE phone I always have HSDPA 4-5mb/second where ever I go.

    If I don’t get a fix soon I have to send it back, this phone is in all men one of the best I ever had, but with out HSDPA it SUCKS!!!

  • jeff

    I love the device in every other way, but it’s the worst cell phone I’ve ever had. I DO live in an area ith spotty 3G coverage, but every other phone on the market has been able to deal with that by making their phones switch seamlessly from 3G to non-3G areas. Except Google and HTC, apparently. So, despite it being awesome in terms of the OS, I could not recommend this phone to ANYONE.

  • “And the truth will set you free”. Seems like google should quit casting the first stone(@t-mobiles network).apparently( despite many of you claiming it’s the networks fault) google got a little ahead of themselves when releasing this good but, unfinished product. The arrogance they displayed by not properly finishing testing with t- mob on the network clearly shows now. They thought if they could just blame the lack of network coverage(which by the way was totally unprofessional),that the blame wouldn’t come their way. Just to arrogant,and stubborn. I mean c’mon people, what company releases a prime product without t.v or any other advertisement commercials?!. Even crAPPLE realeases commercials for their product. Google needs to get on the ball with these issues to be competitive in the true smartphone market(hardware). This reminds me of girl I dated in school. I took her out,bought her things and fell in love. Only then did I get bitch-slapped into reality when she told me, “I was just a good friend”..wake up google

  • mistertowjam

    No problems with 3g switching back to edge ..sometimes, the connections drops for a few minutes but doesn’t go back to edge ..just stays on 3g with no signal and eventually re-connects

  • sam

    I previously owned the mytouch and just got the nexus one last weekend. I have noticed a extreme difference in my service. I don’t even get 3G in my city, but places where I used to get service I no longer do. I barely even get service in my own house anymore. It’s rediculous.

  • lhstech

    I tested what he did on my Nexus One. The connection drop happened to me the same way it did to him.

    If it were a software issue then it would not matter where I held my phone as it would react the same way each time. So I ran some speed tests on my phone and this is what the results were of those tests.

    If I hold my phone on the bottom my speed tests that I ran gave me 1.6 Mbps. I ran several speed tests consecutively and tracked the same results each time.

    For this to happen I believe it has to be a hardware problem. So the question now is do you blame Google or HTC??? Who was responsible for the bad chip that has been placed inside the phone?

    Beyond that what remedy is Google going to provide since they are ultimately responsible for the phone (since they have taken complete ownership of it) regardless of who (HTC???) did what that caused the problem in the first place.

    I think this will be a great test to see if Google will step up and fix the problem going on with the Nexus One phones. I think a recall is in order to get the bad hardware either replaced or a new phone given to existing Nexus One owners.

    • lhstech

      For some reason my speed tests did not post above. Here they are again for sake of reference.

      Holding the bottom of the phone: my speeds were consistently less than 0.5 Mbps

      Holding the top of the phone: my speeds were consistently over 1.6 Mbps

      Again I ran the tests several times just to be sure and they always came out the same way with the listed speeds above.

  • lhstech

    For some reason my speed tests are not posting. Here are the results of my speed test again for sake of reference.

    If I hold the bottom of the phone: I tracked my speeds at less than 0.5 Mbps

    If I hold the top of the phone: I tracked my speeds at 1.6 Mbps or over

    These tests were repeated several times with the same results.

  • Can’t say I’ve had any 3g problems either. Same reception I got with my G1 and myTouch. Worse battery life than the myTouch but what can you expect?

  • Hal

    It appears that cupping the antenna in the palm and using the body as an antenna changes the resonance and boost the signal strength for the 3G freq. Unfortunately, the video is from a signal position. It would be interesting to see if this effect is positionally sensitive. Are Edge and 3G always co-located on the same tower?

  • SEFan

    Well this is all very timely. I was just about to pull the trigger on a Nexus 1 purchase, but wondered if the 3G issue had been cleared up…

    The antenna problem seems plausible. I saw the same sort of thing migrating from several candy bar SE phones (antenna somewhere in the body) to an SE flip with the antenna at the top of the phone. Suddenly my GSM signal went from 3 bars to 5 in my office. The problem I see is that this is a common issue for bar/slab phones: where are you going to put the antenna where gripping the phone DOESN’T cover the antenna? The top of the device seems the obvious choice, but I know nothing about the requirements for antennas that have to send receive quad-band GSM + 3G on AWS + Bluetooth + WiFi + GPSr… did I miss anything? Perhaps the thin profile of this phone works against a more robust antenna. Obviously HTC knows how to do antennas – N1s have been having probs in the same spots where MyTouches and G1s and Touch Pro 2s are good. Correct me if I’m wrong, but doesn’t the iPhone show this sort of problem on AT&T in some markets?

    I’m sure T-Mo’s 3G network isn’t helping because 1700 mhz isn’t going to penetrate structures or range over the air as effectively as a lower frequency. My brother notes that in Europe (he lives in Germany), where WCDMA is all on 2100 mhz, you can see the same effects inside certain buildings. It helps of course that the continent is pretty saturated w/ 3G base stations. You may pay through the nose for roaming onto a competitor’s 3G network, but you’ll get a signal. It will be interesting to see how the Verizon version of this phone handles 3G. Verizon’s 3G is at 850 mhz, and their 3G network is denser – not as dense as those tiresome commercials would have us believe, but denser.

    Anyway, I’m holding off while this Perfect Storm of hardware/software/network issues works itself out. It will be interesting to see how 3G works on the Touch HD when it arrives.

    I wonder if HTC could make a new back for the Nexus, sort of like the ones that accomodate larger batteries but with a larger, better antenna. For those with 3G issues, maybe sacrificing a bit of the thinness for better reception… Just sayin’.

  • Todd

    I’m soooooooo glad I waited for the HTC HD2 instead.

  • Steven

    I havent had any problems before or after the update.

    but i am in love with this phone.

  • Me too.. I’m not trying to knock android but, it just seems like they haven’t produced the hardware good enough for the software. Not that winmo is supergreat but, at least their hardware is normally solid. Just saying, not trying to start a flame-boy war.

  • Except for maybe the g1. Regardless of what you may think it is a solid piece of hardware. Just saying.

  • Tim

    I could be wrong, but I won’t be surprised if the HD2 does the same thing, or similar. It all depends upon the phone’s antenna design and location. I’m not an absolute expert, but I do understand radio communication pretty well and I can see why the problem occurs with the antenna at the bottom of the phone where your hand usually is:

    1. Your hand can cause some attenuation, resulting in less signal.

    2. Since your body is a conductor and the phone case an insulator, there’s capacitance, resulting in de-tuning of the antenna (making it less efficient). Considering the REALLY short wavelength at 1700MHz, small changes in capacitance are going to be really noticeable. That has the same effect as attenuation (less signal received/transmitted), just happening for a different reason.

    I think the real problem here is the band T-Mo got stuck with. It’s the old “you snooze, you lose” thing. T-Mo didn’t buy up spectrum in the “good” bands while it was available. If they were on 850MHz, I’m willing to bet these issues would be a lot less prominent.

    Personally, I think that’s VZW’s “secret to their success” when it comes to the network. They got the best frequency band in terms of what the end user sees as performance.. It penetrates buildings, works in more places, etc. There’s a big difference in how 850 and 1700 propagate, and that’s going to be T-Mobile’s bane for a long time to come.

    • rossi

      “There’s a big difference in how 850 and 1700 propagate, and that’s going to be T-Mobile’s bane for a long time to come.”


    • watbetch

      You’re a moron. First of all T-Mobile had NO chance of buying 850mhz spectrum, and nothing but pure ignorance would suggest otherwise.

      “It penetrates buildings, works in more places, etc. There’s a big difference in how 850 and 1700 propagate, and that’s going to be T-Mobile’s bane for a long time to come.”

      Verizon uses PCS for EV-DO. Care to explain? If I recall they have the LARGEST 3G network.

      There is NO excuse for a signal being 30dBm weaker when your hand is placed over the antenna. Put the blame where it belongs and it’s not on the Network.

      Of course there is rossi stroking you off because you think it’s T-Mobile and not HTC.

      • rossi

        Poor watbetch… you don’t know shit about frequency propagation. Idiot.

      • rossi

        Verizon has the bigger 3G network simply because of network saturation (READ: more towers). I personally like HSPA better than EVDO, but you’re an ignorant fool(yep) if you think that a combination of freqency propagation and inadequate 3G saturation is not at least partially to blame for the 3G issues users are experiencing. I will not (and did not) say that HTC is not somewhat to blame here, but again, in foolishness, you made incorrect assumptions.

        Poor Watbetch.

      • watbetch

        You “personally” like HSPA over EV-DO? WTF does that have to do with anything? EV-DO is going nowhere, it’s FINISHED.

        I already know the reason why Verizon has a larger 3G network you fool, if you would have read closer into what I said you would’ve noticed that I was simply mentioning that Verizon has the largest 3G network mostly operating on a “high” frequency like T-Mobile’s own AWS 3G network, notwithstanding their existing 2G PCS network.
        Having the 3G network on a high frequency has nothing to do with this issue which is CLEARLY due to the phone.

        Care to explain why others have no problem with 3G on other handsets? I didn’t think so.

        Of course you’re a numb skull so I shouldn’t expect any less from you.

      • rossi

        I read you’re argument, dipshit, it clearly says “Verizon uses PCS for EV-DO. Care to Explain?” My explanation is that it has higher saturation because of more towers. You failed to make the connection that their high frequency network experiences the same penetration issues, but that they have more towers to combat the issues tmobile users experience.

        For the record, there is another person a few posts down saying that their MT3G does the same thing when covered by his hand. My Behold and TP2 do the same thing, so I guess you’re wrong that it is device specific. I’ll buy the argument that it is worse on the Nexus, but that has not been my experience. I bet you don’t even own a nexus, so you really have no clue (no surprise there).

      • watbetch

        Can you read? Of course not!

        I said care to explain because the original poster in this thread correlated Verizon’s large 3G footprint to their use of 850mhz spectrum for 3G which is NOT case. They use a freq. much closer to what T-Mobile uses for their 3G.

        “Personally, I think that’s VZW’s “secret to their success” when it comes to the network. They got the best frequency band in terms of what the end user sees as performance.. It penetrates buildings, works in more places, etc. ”

        And the rest of the garbage you’re talking about. Covering the antenna with your hand is sure to make the signal weaker, but the only time it should drop out is when it’s weak to begin with. If 3G is coming in at -79dBm and 2G is at -75dBm in the same position and placing your hand over the antenna drops the 3G connection out COMPLETELY and makes for an EXTREMELY weak 2G signal at -99dBm there is CLEARLY an issue with this phones antenna. Blocking the antenna with your hand should only make the signal drop at -10dBm TOPS..

      • rossi

        “And the rest of the garbage you’re talking about. Covering the antenna with your hand is sure to make the signal weaker, but the only time it should drop out is when it’s weak to begin with. If 3G is coming in at -79dBm and 2G is at -75dBm in the same position and placing your hand over the antenna drops the 3G connection out COMPLETELY and makes for an EXTREMELY weak 2G signal at -99dBm there is CLEARLY an issue with this phones antenna. Blocking the antenna with your hand should only make the signal drop at -10dBm TOP”

        And what I am saying is that my TP2 and Behold behave the EXACT same way. Therefore, there are 3 phones from 2 different manufacturers with weak antennae or the network is also to blame. I guess I’ll agree with you that it is probably just the antennae. /end sarcasm.

      • Tim

        I love when someone’s reply begins with “you’re a moron”. I’m a moron? Brother, you have no idea. Regardless, starting off your reply like that does nothing to lend you credibility. I’ll remain civil with you, just to show goodwill.

        Let’s quit the flame war… Regardless whether or not I’m correct about exactly what’s going on (recall I my post saying I’m NOT an expert), the fact is that things aren’t working the way they should. Doesn’t really matter why; all I give a poo about is that it gets fixed and my phone starts working like I expect it to.

        If I’m incorrect, that’s fine. Everyone’s wrong sometimes. Go ahead and correct the facts if you’re more knowledgeable, but there’s no need to be insulting about it.


  • Tim

    BTW – my solution (and suggestion) is this:

    I plan to “serve out” the rest of the time I’m under contract (family plan) and see if these things can be sorted out. If they can, I’ll stay with TMo and life is good. If not, I’m then free to move on. That gives ’em about 12 more months to get it right; I figure if they can’t fix things in that amount of time, it’s probably an exercise in futility.

    I’m not “hatin on” TMo, just simply looking at performance. If my stuff isn’t working, I really don’t care whose fault it is. Whether HTC’s phone, TMo’s network, or Google’s foibles is immaterial to me; the end result is that my phone isn’t doing what I want.

  • dennis p

    tried this dudes test, his n1 is broken. Mines fine

  • anthony

    I think its hardware issue but not sure here is why.Google basically threw T-Mobile under the bus earlier with the ota they sent out. T-Mobile must have seen or heard about this video which shows its not their fault the N1 is having issues even after being bitch slapped they wont defend themselves. I am rational and so are you wouldn’t you defend your self unless perhaps you couldn’t just thoughts

  • Marvin

    I like Google as well as anyone else, but I think you all have jumped to quick in purchasing this phone. Why would you purchase a phone you can’t even try, especially if you live in a non 3G area? Google isn’t a perfect company and their phone proves it. I would at least wait for the next generation phone (if their is one) before I would even think about it!

  • Esoom

    Can you imagine what’s going to happen when this phone goes live on ATT 3G or Verizon…

    Note to self, sell Google stock ASAP, I see a world of bad PR coming Google’s way…

    “We’ve determined American’s hands are too big to use this phone…”

    • dan

      T-MOBILE OFFERS CHEAP SERVICE ON A CHEAP NETWORK. It’s that simple, my phone switches back and forward from EDGE to GPRS,forget 3G, but hey my plan it’s 20$ less compared to Verizon and ATT. Wireless networks in US are years behind the rest of the world. But the prices? oh well, that’s a different story.

      • watbetch

        Switching between GPRS is a handset issue, if EDGE is available the phone should chose it over GPRS.

        I had my HTC Android phone show GPRS where my iPhone was clearly still streaming music over EDGE. It was the phones fault buddy..

  • money mo

    So do we get a new phone or what?????? What are we suppose to do????? Who is responsible?????????? Do we get a replacement??????

  • anthony

    I like a lot of the comments I’ve been reading . I have a problem phone but you guys and gals with these post make it easier.we don’t know what’s wrong we can speculate. The big three betcha bottom dollar know what’s.I can’t see att or Verizon jumping on this. I don’t know their release dates but if its pushed back sounds like hardware to me and we should be due new orfixed phones.I hope its just software but time will tell.

  • byounngg

    i was able to0 do this same test with my my touch so it has to do with the static electricity in your body i guess , not limited to 1 device ill make a vid if you ll like

  • ejaydroid

    Well my 3g issuse aint that servier and I have to say that look likes a faulty device because I cover up my nexus and most it goes down is a bar. My issues is inconsistent speed and the ever so annoying connection timed out. However I have noticed this week I have seen far less connection isusses . Maybe tmo did something? Anyone else notice it to?

  • Dan


    • watbetch

      You’re a moron. It’s that simple.

      • Scritz Mcgritz

        LOL Yeah your a moron DAN!
        So happy I didn’t get the N1. I still want it though. Hopefully I can wait until the Supersonic comes out.

  • money mo

    Now I’m scared to buy the HTC hd2!!!!,

  • Joe

    Had a G1 with no 3G dropout problems (even though there were many other issues), but the N1 dropped 3G constantly. The OTA fix has improved it by 50% at best. Still dropping out in areas the G1 always worked.

    Its the phone stupid.

    And I’m the stupid one for buying it…Never again will I buy anything HTC.

  • Jack

    This is clearly not a T-Mobile issue. I live in the middle east and experience the same issues when holding the phone. Explain that!

  • macalex

    It looks like not a hardware problem but a problem with your hands ;)
    Did you try to hold with your right hand metal things, like fork or spoon? ;)
    You are magnetic field guy, as you can see the baseband firmware also change CID (Cell ID) but actually it’s could be only problem with your GSM/3G provider, they didn’t setup a smooth routing between two type of networks that is why you loose signal. You have to try with netmonitor and another phone and do the same thing in the same place, the same thing, like close baseband with your hand. ;)

  • macalex

    iPhone loose signal as well in the phone case with magnetic locks.

  • cZtatic

    Exactly what was happening… after the update, I felt the update seem to equate to as before.
    Now it seems its a hardware problem were the position of the antennae is in question.
    Of which we would like to see a eventual fix specially we paid good money for it.

  • Iceman

    I am having HUGE problems with this. My phone is great but the ability to talk on the phone (it should be a phone 1st) has been greatly compromised due to what I think is a hardware issue. It is annoying beyond belief to pay over 500.00 for a phone and not be able to hold a conversation in an area where there is a signal. My son standing right next to me with my old g1 has 4 bars and I stand directly next to him and have no signal at all or barely 1 bar! WTH!! I can’t take much more of this I love my phone but I need T-mobile, HTC, Google someone to get this fixed!