Sidekick Users Start Seeing Data Return

Well Sidekick users are bound to rejoice in the most recent follow up to the 2009 Sidekick Debacle. As it stands right now, Microsoft is stating that they have recovered most, if not all, user data. “We are pleased to report that we have recovered most, if not all, customer data for those Sidekick customers whose data was affected by the recent outage. We plan to begin restoring users’ personal data as soon as possible, starting with personal contacts, after we have validated the data and our restoration plan. We will then continue to work around the clock to restore data to all affected users, including calendar, notes, tasks, photographs and high scores, as quickly as possible.” Well, that is a terrific resolution to a problem that was just days to becoming lost beyond repair, though it may be too little too late for the Sidekick line. The mainstream media–down to the blogosphere–has trashed the reputation of the line and users who otherwise might have sworn by their Sidekick device are almost sure to look at alternative devices. While this outage may have been a fluke, sabotage or someone falling asleep at the proverbial wheel, it is just another reason to show that cloud computing is not fully ready for prime time.

I hope that I am wrong, Sidekick users flock back to their otherwise prized devices, and we see a resurgence of the line in the wake of this entire experience. Otherwise, T-Mobile has to shoulder the blame for a problem they had little to do with.

The entire press statement follows the break.

T-mobile

Dear T-Mobile Sidekick customers,

On behalf of Microsoft, I want to apologize for the recent problems with the Sidekick service and give you an update on the steps we have taken to resolve these problems.

We are pleased to report that we have recovered most, if not all, customer data for those  Sidekick customers whose data was affected by the recent outage.  We plan to begin restoring users’ personal data as soon as possible, starting with personal contacts, after we have validated the data and our restoration plan. We will then continue to work around the clock to restore data to all affected users, including calendar, notes, tasks, photographs and high scores, as quickly as possible.

We now believe that data loss affected a minority of Sidekick users.  If your Sidekick account was among those affected, please continue to log into these forums for the latest updates about when data restoration will begin, and any steps you may need to take. We will work with T-Mobile to post the next update on data restoration timing no later than Saturday.

We have determined that the outage was caused by a system failure that created data loss in the core database and the back-up. We rebuilt the system component by component, recovering data along the way.  This careful process has taken a significant amount of time, but was necessary to preserve the integrity of the data.

We will continue working closely with T-Mobile to restore user data as quickly as possible.  We are eager to deliver the level of reliable service that our incredibly loyal customers have become accustomed to, and we are taking immediate steps to help ensure this does not happen again.  Specifically, we have made changes to improve the overall stability of the Sidekick Service and initiated a more resilient backup process to ensure that the integrity of our database backups is maintained.

Once again, we apologize for this situation and the inconvenience that it has created.  Please know that we are working all-out to resolve this situation and restore the reliability of the service.

Tags: ,

  • ABERCROMBIEDUDE913

    Great News, Ho.

  • chris

    Wow this is great news. I am so glad that the data is not lost. I was wondering how this would affect T-Mobile as a whole. Microsoft should be bowing down to T-Mobile right now.

  • CBass

    THANK GOD… I will be getting my high scores back

  • CBass

    But seriously, I haven’t gotten anything back yet. Bought a replacement phone on eBay, I guess I’ll have to stick with my Sidekick until my data returns. I can’t bring myself to add anything new to my phone since the outage began.

  • http://www.indieradiochattanooga.com JImi Lee

    Cloud computing not ready for prime time? I disagree whole heartedly,It is very much ready for prime time,however it is not nor is any storage full proof,I backup online,but not only online,once sidekick users(whats left of them)get their data back,they need to start backing their information up,and relying on just one method of storage. I think we all now know the answer to ,”it’s backed up on a network,what could happen?”
    Just my 2cents worth.
    Jimi Lee
    Indie Radio Chattanooga

  • hbgk!cker

    any word on how this will affect the $100 gift card?

  • Pedro

    @ hbgk!cker

    I’m starting to think we’re not going to get those.

  • chris

    Why the hell (pun intended) is the FreeBSD demon in the image? This is a microsoft issue and the picture is misleading. Well, misleading if more people knew it was the FreeBSD demon.

    I will now cast RMS at you… :P

  • Wicked1

    Well, I still haven’t got anything back, and if it doesn’t come back I will be getting that $100. If my data does or doesn’t come back I still will be getting another phone, that isn’t a sidekick. Time goes by, it’s time to move on.

  • http://yahoo BriannaBrownn

    I am so glad to heare that… I ddnt want to leave tmobile because ive been with them so long and they treat me right… I lost 1100 contacts and i still had faith that they would b recovered… Im waiting and standing by tmobile…

  • USMC561

    This whole thing is pissing me off I’m going to the darkside iphone here I come

  • Pedro

    Ever since the crash my Sidekick 08 has been dying very quickly and being very glitchy. Anyone else having this problem?

  • http://edsoto.com ED

    Change the picture from the FreeBSD mascot to the Microsoft Paperclip thing.

    Using the FreeBSD mascot is misleading and plain wrong.

    ED

  • http://www.onlybsd.com Randy

    I have contacted the Copyright holder of the Beastie Daemon about this issue. His name is Kirk McKusick, and the copyright page he has is at http://www.mckusick.com/beastie/mainpage/copyright.html. This picture is a flagrant abuse of his copyright and attempts to somehow blame the Sidekick issues on FreeBSD.

  • http://edsoto.com ED

    In regards to the use of Beastie Daemon/Mascot: Doesn’t say much for your promises:

    Our Promises:

    * Anything we know, you will know (just give us a couple minutes to write an article! This means only after we have confirmed something to be true.)

    – You have not proven that FREEBSD has anything to do with the Sidekick data problem. You imply that it some how is by using the FreeBSD mascot.

    * We will always listen to advice from you, and will always be working to make TMoNews better

    – We asked you to remove the picture, but you posted other articles and yet the FreeBSD mascot is still being used.

    Promises, promises…

    * TMoNews was created to bring news to users, and not to make money. Ads, if implemented in the future, will be minimal and non-intrusive.

  • http://edsoto.com ED

    In regards to the use of Beastie Daemon/Mascot: Doesn’t say much for your promises:

    Our Promises:

    * Anything we know, you will know (just give us a couple minutes to write an article! This means only after we have confirmed something to be true.)

    – You have not proven that FREEBSD has anything to do with the Sidekick data problem. You imply that it some how is by using the FreeBSD mascot.

    * We will always listen to advice from you, and will always be working to make TMoNews better

    – We asked you to remove the picture, but you posted other articles and yet the FreeBSD mascot is still being used.

    Promises, promises…

  • killasmurf86

    Remove Beastie from this stupid topic!!!