Its a bird…no its a plane…no its T-Mobile!

We have always been a fan of reading Business Week, and when we finally came across an article that resonates with this site, we got excited. Rachel Hinman posted an article yesterday afternoon discussing T-Mobile and how it can basically become the mobile carrier we’ve always wanted. Not that it wasn’t already! Still, she makes some excellent points and writes with good foresight into the future of the wireless industry.

As the first brave carrier to release an Android-powered phone, T-Mobile has paved the way in the wireless industry for Android to become the most-used open operating system. In the eyes of many, this is a large step forward from the depths of cell phone rules, regulations, and restrictions. With the wireless industry in the US nearing saturation, T-Mobile seems to be making their move.

From our unbiased perspective, T-Mobile has, and continues to be, the most liberal of the wireless carriers, with the release of Android only pushing that point further. With a push of open-sourced handsets, and a new developers program, T-Mobile seems to be raising this openness to another user-friendly level.

You may also be interested in a push from T-Mobile USA, to reflect handsets comparable to T-Mobile UK’s. For those that haven’t drooled over T-Mobile UK’s handsets, please do so here. Oh, and that original 1GB limit on data through the G1? After the blogs and angry users went on a viral rampage T-mobile responded and responded with effect. Rewording the data rules ever so slightly was a big victory across the blogosphere. T-mobile yet again proved its worthiness as champion for customer service by actually listening to what the customer wanted and taking it to heart. Few carriers can brag along those lines.

For too long now the industry has spiraled out of control with unnecessary fees, sms rate hikes that just won’t quit and contracts that won’t go away. The industry as a whole constantly ranks among the poorest in customer satisfaction and has almost complete autonomy over the customer experience. Can Android change all that? Will the ability to completely control the user experience prove to be to much for the average user or is this the beginning of things to come?

Only time will tell but for the moment, T-mobile is leaping over the competition by concentrating on putting customer service first and with Android taking them into the holiday season, it could pay off in a big way.

Read Rachel’s article here and show her some appreciation in the comments.

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  • eruscool

    it’s madness it tell you !!! the kind of phones that they are getting inthe UK are ridiculous, and some are even free!!! holy crap !! why don’t WE get that much love???

  • Macho

    TMobile rules baby!!!!!!!!!!!!!!!!!

  • Macho

    TMobile rules baby!!!!!!!!!!!!!!!!!hey Tmonews i have a question now that apple has dropped they’re restrictions for developers do you think that andriod g1 has to a chance to bring them down being that the big knock agaist the iphone was the restrictions so now it makes them that much powerful

  • fmonk

    “show her some apprecation”

    Apprecation?

  • David

    @fmonk, thanks for catching that!! Fixed…

  • Macho

    And by the way uk does a lot of phones why on earth can’t tmobile usa get some cool phones

  • Doble-A

    Nice and true article.

  • T1 Connect

    i always had faith in tmobile to do the right things. it seems like everything one carrier does every other carrier jumps on the wagon(i hate that)for example visual voicemail, apple and att had it first then sprint with the instinct, then verizon with the voyager (bandwagons)all thier asses got sued for it because it never belonged to them. tmo never took that route so no problems. tmo jumps on thier own bandwagon from the european version of tmo, and yes whats over there is way better than any company over here go to wikipedia youll see tmo is the only company in the us with a AWS SIGNAL which is better that anything gsm in this country.
    http://en.wikipedia.org/wiki/UMTS_frequency_bands

  • Timmydale

    Very interesting… After working for an other carrier I have to say Tmobile doesn’t limit their customers like others do.

  • Timmydale

    @eruscool Yeah why don’t we get phones up to par with Tmo UK??? Not cool. At least we will have G1.

  • Macho

    Tmobile uk has the mda4 we don’t even have the second one yet lol that’s funny i wish tmobile usa got loved like tmobile uk

  • T1 Connect

    yea but they’re getting it too. with a front facing cam for video calling that sux for us.

  • LAWRENCE POLLOCK

    T-Mobile is failing to deliver the goods! Oh! Another city now has 3G! Wow! Another city has 3G! Where are the new 3G phones? The Sony Ericsson TM506? Yep, 3G! As an upgrade, the phone is not fully functional out of the box. Unable to access T-Zones out of the box. Unable to set-up email account. An error message here, an error message there! Between two different T-Mobile-owned stores, six new phones had the same issues. What else does T-Mobile have coming? Hey, it’s the Blackberry Flip! Wait, that phone is EDGE. Hey it’s the Motorola with a 5 megapixel camera. Nope, only supports EDGE. Where are the 3G phones? I’m certain that everyone will enjoy the G1 toy. Again, where are the 3G phones. I visited a Verizon store today, and the place is filled with a variety of EVDO (3G) phones. T-Mobile is stringing everyone along. I have been a T-Mobile customer for nearly 6 years, but my experience with the TM 506 has pushed my loyalty to a limit.

  • cubs

    I love T-mobile, always have. I’m so happy with them that I would be willing to sign up a lifetime contract, if there was such a thing. Can you imagine? Sign up a contract for life and get a 10-20% off your monthly bill. I would be all over that.
    Anyway, back to reality. Come on, Cubbies!

  • Macho

    @t1 the g1 uk version will have a front cam for video calling? Is a pic of this ?? That sucks why couldn’t we get that tmobile uk has all the of the best while tmobile USA is treated like a stepped child not cool

  • T1 Connect

    @LAWRENCE POLLOCK i think this morning b4 you went to the veizon store and u stopped to pick up that juice you should of read the bottle i dont think haterade is good for you dawg.

  • T1 Connect

    @macho im not saying i know that for a fact but look at them they all do. a phone like android should follow everyone other phones footsteps especially if its made by htc.

  • Macho

    I agree why can’t uk tmobile and Usa tmobile come together so we can get those cool phones…..and T1 thanks for clearing that up for me

  • dat chyk

    @cubs – The discount would have to be higher than that for a lifetime contract. LOL, I love TMo too…but not that much to sign a lifetime contract.

  • Macho

    i agree for a lifetime contract i wanna pay $20 for everything every month lol

  • dat chyk

    lol, now ya talking!

  • LAWRENCE POLLOCK

    T1 Connect-Where are the new 3G phones from T-Mobile? Other than the TM 506, there are no new 3G phones, other than the G1 toy. By the way, it’s Verizon, not veizon.

    T-Mobile is jerking-around everyone.

    Again, Verizon has a big selection of EVDO (3G) phones available, and T-Mobile does not!

  • Macho

    I think tmobile employees pay that a month

  • Macho

    Lawrence if tmobile is so bad why are you in our blogs?

  • udontknowme

    I had to call tmobile last week and the rep made it seem like the g1 arrive a few days earlier than the 22nd any truth to this

  • T1 Connect

    man please mispelling a word is petty im not a cdma fan and tmobile just started with the 3g thing with by the way has more potential than evdo to our aws can hit 7.2mbps thats faster than freakin wimax witch is topped off right now at 4-6mbps tmobile is doing better than verizon at plans so they got a bunch of phone wooo hooo what good is a bunch of phones is your paying 60 bucks for 450 mins. what you got a good phone and you gotta watch how much minutes you use cause your carrier is a freakin penny pincher. how the hell did they get that jd power and associates award with some shit like that. tmo had that award for six yrs straight.the only damn thing that makes vzw so special is the fack they have a whole bunch of cell towers and it took them yrs b4 tmo was ever started. and i think we are doing damn good and better than those fuckaz.

  • LAWRENCE POLLOCK

    Macho-I have two cell lines with T-Mobile. One line has expired, and the second contract will expire in a few months.

    You are not being forced to read my postings. I am merely stating my views and observations.

  • T1 Connect

    ok so we all know that what your ya point dude you just wanna make verizon look good in a tmo blog. who gives a fuck. come thru and bigup tmo son. if you like verizon so much marry them.

  • incrediboi

    Tmobile is great…can’t pay ur bill on time? No problem…they let u go 2 or 3 weeks before warning u about cutting service…unlike other carriers….bill due…no pay that day?…service goodbye!…

  • Macho

    @t1 i agree with you %100 tmobile will have the last laugh they have the best customer service and also they allow you to be pass due for as long as 15 days i know because its happen to before lol but yeah we have the best plans period even the g1 plan is pretty good compared to iphone

  • incrediboi

    @macho….hahha I know what u talking about…that’s what I like about them…they understand their customers…sometimes we can’t make a payment cuz shit happens…and they work with u…like a true homie should…

  • dat chyk

    @T1/incrediboi/Macho
    The main reason I switched from AT&T (after being with them since they were PacBell) was because of their high ass rate plans and ridiculous fees! TMo was offering more for less and the service is great! I’m glad I switched and stuck with them!

    Customer Satisfaction needs to go back to the long-hailed champ Tmo!!

  • Galen20K

    I’ve been with T-MObile for over 9 years and I have Always been Very Happy. They have the BEST Quality, Prices, Customer service AND they Always Listen to their Customers Needs and actually does a LOT to make it better for them. I have no doubt in Mind they will Eventually OverTake the Other Three Providers for cell service.

    They just Win Hands Down!!!

    – D

  • T1 Connect

    i think tmo is gonna be the first with video calling simply because if they’re tying to duplicate the uk’s systems,then well u know swing the technology over here and well use ur imagination for the rest. bring it on other carriers the only other carrier i would give props to is sprint partially cause i used to work there and because they always come original like tmo.

  • dat chyk

    @incrediboi – LOL, like they bout to work wit my ass for this G1. :)

  • incrediboi

    @dat chyk..haha yes my ass again too soon…two lines with them…montly bill 140…pluss 340 for g1…480 total…gonna be awhile for them to get their money…but at least I know my service will not be cut off…lol..

  • T1 Connect

    word they treat us good i think the rest of the carrier customers are not used to good treatment with good service. they’ve adapted to bullshit.

  • Macho

    tmo is like a true woman that loves you even though you can always pay her bills on time they still give you great service lol and make deals with phones i made a deal with the g1 already because i threaten to leave for At%t and the iphone (which is bs i was only bluffing) and it worked though i just gotta them on the 22nd and the lady she will work with me on lowering the price true story

  • dat chyk

    @incrediboi – Yea, that’s why I said they are about to be workin wit me…cause I added mine up to about $3hun somethin. Um, yea…sounds like a split up to me. I love them for that though!

  • dat chyk

    @T1 – Yea, Tmo treats their customers really good and as a customer I appreciate the hell outta that!

    @Macho – LOL

  • David

    Is anyone and reading the article on business week. Give that girl some love over there for saying all those nice things about T-Mobile. Tell her we sent you!

  • dat chyk

    @David – About to do that now. ;)

  • Macho

    LOL!

  • Random!!!!

    tmo needs its money to become bigger in the US. the uk has some nice phones for free with plans

  • Macho

    Why can’t they work together that way phones they drop in the uk the usa also gets becuase they get the g1 just like we do but there’s a lot of phones they have that we won’t see ever if tmo usa can have they’re phone that would put them over the top

  • dat chyk

    @David – (just for you ;) )

    dat chyk

    Oct 2, 2008 8:13 PM GMT
    Rachel, I loved the article you have written here about T-Mobile! I am a T-Mobile customer and in addition to this exciting new G1 phone with ground-breaking mobile technology, T-Mobile continues to surpass high-quality customer satisfaction and service in everything they do! Great article! TmoNews highlighted your article and I am glad they did!

  • Macho

    And does anyone know if the case we seen lastnight comes with a belt clip?

  • fujitsujeff

    Lol @ the verizon groupie posting, it’s all good, thanks for the laughs :-) … as for the article, gr8 one highlighting y we love the Magenta!

  • udontknowme

    I had to call tmobile last week and the rep made it seem like the g1 arrive a few days earlier than the 22nd any truth to this or was she speaking out of turn

  • LAWRENCE POLLOCK

    fujitsujeff-Yep! I hope you are enjoying your T-Mobile 3G phone. I’m certain that you will enjoy your new Blackberry Flip 3G, I mean EDGE phone. I’m certain that you will enjoy the your new Motorola 3G, I mean EDGE phone. Did you have to return your Sony Ericsson TM506 3G phone because T-Mobile tech staff were unable to fix the issues, and they were forced to acknowledge that there is a software problem with the phone?

  • jdslim

    To T1.

    I am tired of your lies so many people don’t know what the heck they are talking and usally I am not the type of person that complains about it but you are wrong about your comment about the JD power awards. I just can’t sit here allowing people to think the only won 6 when they won 7.LoL

    T-mobile has not just won 6 in a row the won 7. T-mobile was the stand alone winner for 6 years in a row and in 2007 the chaired the top place with Verizon making it 7 wins in a row.

  • Mark

    first off, THE G1 SHOULD COME WITH AN ONSCREEN KEYBOARD!!! also, how come tmobile uk has tight phones and we have… only the g1?

  • Macho

    An actual keyboard to me is better then a on screen keyboard

  • dat chyk

    Yea, me too Macho. I don’t like the on-screen keyboard on my iPod Touch…too many typos. I like to type fast and the on-screen slows me down. I like the keyboard way better.

  • Macho

    Exactly dat chyk to its hands down

  • Jdslim

    It’s android should be simple enough for someone to come up with an on screen keyboard.

  • incrediboi

    Yes having a real keyboards is way better…but it be nice to have an option to use onscreen for short messages….

  • Mark

    yeah i agree with you guys on a keyboard is much better but an option to have an onscreen is way better and that means you can text during school/short messages and what not

  • Macho

    What i want is a flash plug in

  • T1 Connect

    @jdslim dude how could i be so wrong, im sorry. im loading my gun right now. id like to leave all my worldly possetions to dat chyk. goodbye world. im sorry mom

  • TI Connect

    I’ve decided to cut him some slack. Verizon is a great company, and they are every bit as deserving of praise as T-Mobile. Sorry duboochery.

  • dat chyk

    @T1 – LOL. Awe how sad, but so sweet of you! Please don’t leave us, I will miss you so much ;)

  • kazii

    lol..I looked at T-Mobile UK’s website for the first time just a couple days ago and YES I am shocked that they have such awesome phones.. I mean we in the US deserve them too!

  • Shawn

    Who knows the song “Why can’t we be friends?”

    Maybe we need that playing in the background of the blog when people are commenting. Lets try to play nice :-)

  • T1 Connect

    no more wars but heres the song
    http://www.youtube.com/watch?v=RYLsyNBnE5M

  • Macho

    Ok tmonews its been about 24hrs almost since we received anything g1 related please give me something!!!!

  • mark

    anyone who’s tried this phone can you tell me how well the travel of the keys are… As in can you type fast on the keyboard and not have to wait for the letters to lag behind?

  • Macho

    Good question i would also like to know

  • B.

    I didn’t have any problem with the typing lagging. I guess the 528 MHz processor’s doing its job :)

  • mrssherico

    When I switched from. the worst phone carrier (Sprint)to tmo I didn’t know how to act.I was like wow customer service reps with sense do actually exist.Tmo doesn’t have the coolest phones(yet), but what they lack in that area they more than make up in complete customer care.

  • mrssherico

    Slowly but surely tmo is on their way to becoming the #1 for mobile carriers.

  • Macho

    I agree tmo rules!!!

  • Macho

    Does anyone know if you can use a sling box with the g1 ? I hope so

  • Andréa

    @ LAWRENCE POLLOCK I got the SE Bella (aka TM506) and have been able to set everything up just fine, no problems. I have to agree that you are extremely hating and you really need to learn to breathe, statistically speaking you are putting yourself in the grave a lot earlier than you need to. To everyone b*tching about t-mo uk, they happen to have a better network, better network= better phones. You could bring over unlocked phones that would not work with t-mo usa. Also you can thank your government for t-mo usa not being able to use the frequencies that they paid hard cash for.

  • OLeG

    First off, I’d like to say that no matter how much T-mobile pays you to write this kind of crap it still never fails to inspire how deep one human being can stick a tongue up somebody’s behind for money.
    Second of all I’ve been a T-mobile customer for years, they are cheap, I agree, customer service is nearly amazing AND they are very liberal.

    BUT

    The connection is really bad (in most places in PA it doesn’t even work period, no connection, try a zip code 18210), the phones are garbage (go on Att Wireless website, or any European carrier’s website, or any other company’s website period) and the famous AWS1700 has been in project since when, 2002? Meanwhile ATT and all other companies (Sprint, ahem, XOHM) are ready to deploy 4g. And T-mobile has what, 4 markets covered with AWS? Come on dude, T-mobile friggin SUCKS when it comes to technological advancement.
    I already pre-ordered the G1 and it really sucks to realize that no matter where I go, as soon as I leave New York I won’t have either 3g OR EDGE.
    I’m sure you won’t post this reply, since neither you nor T-mobile can take constructive criticism, but my advice to you-stop being this bittersweet T-mobile fan, you will get many more hits and visitors if you’ll stop writing stuff like “OMG THIS IS LIKE AWESOME, T-MOBILE IS LIKE CAPPING OUR BANDWITH THEY ARE SO AMAZING”.

    T-mobile is trying it’s best to become the “carrier we always wanted” but so is every other company. You know that T-mobile lost the JDpowers award this year to Verizon, right? Just saying…

  • something T-Mobile could do no one has mentioned is leverage manufacturers to install quadband WCDMA in all its retail devices. This way, the parent company can tout its global broadband network, OEM’s would have an order of scale large enough to include it in all unlocked devices, and we could roam on T-MobileUK and across the globe, and device choices would explode!