G1 email troubles plaguing early adopters??

email

For the G1, word on the street and in the hands of the users has been a fairly positive user experience, until they tried the email. Recent reports have pop3/imap accounts on the G1 plagued with troubles, while gmail is of course working just peachy. Between connection errors, messages not sending/receiving and other errors, email problems are plaguing users everywhere.

While early reports focus on comcast users, the troubles don’t seem to be specific to any email provider and don’t differ depending on the email account While the “official” word from T-mobile shows this problem being researched with the highest priority, that doesn’t do much in the way to solve the immediate problem. Early adopters are the bread and butter of phone launches now and as word leaks out about such early difficulties especially something so monumentally wrong as email usage it could turn off those who had planned to pick up the phone in the near future. I suppose the flip side to all this is to get the problems out of the way quickly and let future buyers, the less geeky and the less savvy enjoy the phones without the early buying headaches.

Via the official T-mobile forums, no relation to us of course, the Administrator had this to say:

“We used to see similar errors and symptoms with the old MyEmail service and the new Consumer Email Client.  Those are found on regular phones, but do encounter issues when there are more than 100 e-mails on the POP server or when there are emails with relatively large attachments.””

They are asking for anyone with troubles to report the nature of their problem in an effort to help T-mobile solve this problem sooner rather than later. Users report that deleting and re-adding the account has not worked nor has dropping the email count below 100 on the server. So for the moment, thou must endure and hopefully a fix is right around the corner.

Sound off in the comments…how is your email working?

Via Gizmodo

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  • D

    @macho
    your gonna love the G1.Yesss they just released a task/note pad in the market and i love it.It even has 3 themes for backgrounds.See everyone.The basics are coming faster and faster so only the 6th day and problems are being solve.Also the update may be here by Nov. 1st so by Nov 1st we should have and almost complete G1.i say almost because the touch qwerty pad is being released in jan as of now and i’d assume by then the video recording will be out cuzz they alrteady have an app that gives more camera options coming out soon..And HURRY UP WITH MY DARN BIOWALLET LOL.

  • D

    @sean
    The market is built into the phone as an app so I can’t give a web site but there’s about 100 apps now atleast.
    @Every1
    Not to start any rumors but it seems another sidekick may be out by the end of next year because they have a 3G data plan for sidekicks on the new tmonews article.Or I could’ve seen wrong.

  • T1 Connect

    just added 4 more finally a rss reader yeaaaaa.

  • David

    Guys, if you are going to have a conversation, please take it to the forum!

  • T1 Connect

    where

  • Macho

    T1 what’s a rss reader?

  • Kevman420

    TMO Forums stating patch WILL NOT fix POP mail issues.
    EGADS!!!
    WTF?????

  • Kevman420

    NO ONE GONNA READ THIS BUT IF THEY DO I READ THEY ARE WAITING FOR A THIRD PARTY EMAIL CLIENT TO BE CREATED!!!

    OMG!!

    THAST WHY WHEN YOU CALL THEY HAVE NO PROBLEM TELLIN YOU TO SEND IT BACK IF YOU DONT LIKE IT!!!

    THERE IS NOT GOING TO BE A FIX FOR MAIL CLIENT PEOPLE!!!

    NO FIX!!

    ONLY THIRD PARTY EMAIL APP!!

    WHEN WILL THAT SHOW UP IN MARKETPLACE AND HOW MUCH $$$$$

  • Kevman420

    For all those out there still waiting on the OTA Update, please keep waiting. The updates are being sent randomly. I keep seeing threads and PMs from folks saying “I got my G1 on [insert date] and I still haven’t received it. What do I do?” As I said, please keep waiting. I’ve had my G1 since October 3rd and I don’t have it myself.

    Now, for what everyone wants to know: What does the Update do/include/fix?

    I said I’d get you a list and I have. One caveat to this post: No questions please. I am posting the information I have and that is honestly all that I have. I don’t have the update myself so I can’t speak to any of the fixes/changes. Some items on the list have descriptions. Others do not. Again, this is all I have.

    Here’s the list:

    Wrong field is focused when keyboard is openend in Messaging application: Now when the keyboard is opened, the focus will default to the compose (text entry) field.
    Cannot associate with WiFi access point using shared WEP key: Should now be able to associate to access points with a shared WEP key.
    Google Contacts/Calendar Sync (endless loop).
    USB storage: Now a USB notification will appear in the notifications area when connected via USB. Users must select to use USB Storage if desired.
    Email notification doesn’t disappear when the Email has been read (POP/IMAP Email client).
    New Email notifications not received (POP/IMAP Email client).
    Browser does not launch YouTube video when Settings > Enable Javascript is unchecked.
    WiFi & Bluetooth occasionally disconnect while charging.
    Support silencing of Email notifications (POP/IMAP Email client)
    Amazon MP3 fix for files with underscores (_) in the filenames

  • Kevman420

    THAT CAME FROM TMO FORUM WILL!!!

  • Kevman420

    K9 Mail Client in Market NOW!!!

  • D

    Donno if anyones been reading engaget but they are reporeting that although the R28 update has not been provenly received by anyone,there are 2 T-Mobile customers that has received an R29 update.There are pictures of how the phone looks when the update is done and pictures of how it looks when you check you software version.Also a blogger just reported he/she got the R29 update after 8am this morning so that’s now 3 confirmed customers to receive the R29 but still no R28.I don’t buy mp3′s from amazon an my G1 is perfect so i’d rather get thw R29 1st since there guessing it fixes security and email issues.I haven’t had any problems yet but and update like that wouldn’t hurt to reassure my G1′s safety an sweetness..What happened to all the bloggers.Kevman420 just disappeared after the new k-9 email app.So much for his anger huh…lol

  • Macho

    I’m suppose to get my G1 today hopefully UPS doesn’t fuck up

  • D

    If you go to androidcommunity.com there are now double digits in people who received R28 and also R29.I also read that T-Mobile is also claim that the official release date for the update is now Nov.2nd but all of a sudden as of last night there’s been tons of people getting them so idk.I’m not sure if the R29 replaced the R28 because someone said they got both and then some just got the R29.Why can’t I get mine now.GRRRRR….

  • D

    @macho
    You will get urs 2day I’m certain.Congrats.
    I must admit that I’ve finally found something annoying bout the G1 and it needs to be fixed.The GPS is of by the next zip code closest to me and its annoying now.I read its with all G1 GPS so I can live with it for 6 months atmost but then they gotta fix it.
    There is a new caller ID app and I love it although its gps data base is off to but slightly.It let’s you no if the person calling is on a landline or cell phone along with there current location and u can use gps to view it.doesn’t work with blocked calls but if someone is calling froma weird # then its usefull.
    @macho
    Your so lucky your getting the G1 2day.Now you don’t really have to wait for as many apps as we did.

  • Macho

    @D thank man I’m hyped my g1 is home I’m dying to leave work that new caller I’D is very usefull if you wanna know where a certain person is actually at lol i want that biowallet to come out soon too can’t wait to go home!!!

  • Macho

    Also you know whats good a case for the G1 cuz that pouch won’t be good enough after a while

  • http://www.wdsglobal.com Tim Deluca-Smith

    Email setup can be complex on any mobile device. We’ve just launched an interactive G1 simulator and self-help site. It covers step-by-step email setup.

    http://www.wdsglobal.com/android08/G1

    The site will only be open until end of November 2008!

  • D

    @macho
    I’m using the pouch for now.I’ve been so hooked on apps that I haven’t really done my accessories homework.I no there’s cases but I think the all the prices started from $25 since its a new phone which isn’t really worth it to me right now.i’d wait till december if I was you and by then you should get em for $10 on ebay and if your in NYC like me then you’ll find em on the streets for $5.

  • T1 Connect

    use your wing of dash case

  • D

    @macho
    T1 is just kidding unless he doesn’t have the G1.I have the wing and the wing leather case does not carry the G1 because the G1 is longer by half and inch or so. Idk bout the dash but the wing case will definitely not work…plus the G1 has the bent design on the bottom part of the phone so its not a straight phone.

  • Kevman420

    @D
    RC28 was stopped on Friday.
    RC29 is now in its place. We should be getting them whenever.
    They stink I will say that.
    Oh and make sure your WIFI is TURNED OFF as your data plan shuts off when in WIFI mode and you will be waiting FOREVER for patch!!! Trust me I am unemployed and have way too much time on my hands. I have been reading EVERYTHING!!!

  • Kevman420

    @TIM DELUCA SMITH
    Thanks BUT, I wish it was as easy as a MISCONFIGURATION that was the issue.
    Its wide spread and not just dummys who have not configured it correct.
    Thanks much though for sure for your effort.

  • Kevman420

    @ TIM DELUCA SMITH
    AGAIN REAL NICE JOB THOUGH JUST CHECKED IT OUT FULLY!!!

  • T1 Connect

    @d and macho no joke fellas I have the case fot the wing and dash and the g1 fits try it I wouldn’t say that unless I’ve tried it

  • Kevman420

    Does anyone know the BEST Blackberry out there that TMO has available?
    I really think I’m gonna get a new Blackberry at this point.
    Please no funny replies just tell me Best Blackberry TMO has tight now. Thanks

  • T1 Connect

    It probably requires a one stretching give it like 2hrs after putting it in it fits perfect after that

  • Kevman420

    @T1
    I was at the TMO store and the case your talking about DOES FIT THE G1!!!

  • T1 Connect

    Kev did u get the update yet

  • T1 Connect

    I wish I could take a picture of this and show you guys I’m serious I got on me right now but I’m on the 2 train

  • Kevman420

    No update but had my phone plugged in with wi/fi enabled all night like a dummy.
    The phone won’t get the push update without DATA connected.
    I mean HOW CAN IT? And when wi/fi is on you go to settings and you have NO DATA CONNECTION. So if anyone is sitting on their sofa with wifi enablesd like I was waiting for update you gonna be waiting a long time.
    WI/FI MUST BE OFF. What the heck are they doing and why can’t they put the update in Market or allow download.
    GIVE ME A BREAK HERE PLEASE!!!
    COME ON GOOGLE!!!

  • T1 Connect

    That’s very true my friend I keep mine off

  • T1 Connect

    Switching fron edge to 3g is good enough for me to keep wifi off cause network data is very sensitive and important in this phone for some reason

  • D

    @kev
    You were right I just tried it and it fits in the wing case but I’m gonna probably stick to the G1 pouch.Are you sure you have to keep WIFI off for the update to go through?

  • Kevman420

    From what I can figure out the push will be done through Data Network not same as what Phone call signal comes through. And also you would think you would get a simple text telling you to click a link or so to get the update and it would not matter if you were on wi/fi cause you would use your Internet connection.
    But from what I have researched the patch is PUSHED through the Data Network we pay that extra money to use. I AM NO SPECIALIST in Cell Phone communications.
    But anyway when you use Wi/Fi it disables the Data connection you use. Go out of wi/fi and it kicks in. So if you leave it in wifi area the push don’t come.
    You go to edge or 3g and it comes.
    NOT SURE HOW TRUE IT IS BUT IT SOUNDS LIKE IT MAKES SENSE…

  • Kevman420

    Do also keep in mind RC28 was on hold since friday. And new RC29 is coming now… also…

  • Kevman420

    @ T1 CONNECT OR ANYONE WHO CAN HELP
    Ok I have figured out that if I try to configure the Email using 3G I CAN cannect when it checks incoming settings but cannot when it does SMTP outgoing check. If I enable WIFI It WILL connect to SMTP server.

    What would stop me from connecting to optonline.net smtp through 3g or EDGE but not on WIFI?

  • T1 Connect

    Kev I had the same issue when I set mine up but once I disconnected from the wifi and jumped back on the network it worked so that’s done. I was thinking hey maybe the network was slow but I thought hmmmm the wing uses edge so what’s the deal with this. Eventually I said hey it works so just leave it alone.

  • Kevman420

    @ T1 Connect
    Why is it I finally figure it out on my own and I call TMOBILE and they tell me I have not been setup correct from the beginning.???? CAN YOU BELIEVE WHAT I AM TYPPING AFTER ALL I BEEN THROUGH!!!
    THEY TELL ME MY PLAN WAS STILL SET FOR BLACLBERRY AND GIRL CHANGED IT TO CORRECT PLAN. SYAS IT WILL NEVER WORK RIGHT.
    DO THEY REALIZE HOW MANY PEOPLE THIS IS HAPPENING TOO….
    Everytime I called no one checked my Data plan and the girl tells me it will all work right now within 2to4 hours.
    THE WRONG DATA PLAN!!!!!!
    I have more to say but you would never believe it!!!

  • Kevman420

    THEY HAD ME ON WRONG PLAN ANYONE STILL HAVING ISSUES CALL THEM DUMMYS BACK!!! We will see though in a few hours…

  • D

    Seems like you may have been bad talking the G1 for no reason KEV
    APOLOGIZE lol

  • macho

    Sup fellas talkin from the g1 don’t know why my network is completely up but the tmobile rep said it takes about 24hrs for everything to be up so I’m currently using my wifi

  • T1 Connect

    @kev WHAT!!!!! That’s crazy. Only one thing that comes to mind spazzzzz spazzzz spazzzzz.lol just kiddind but that’s really messed up kid. Did they compensate you for a weeks worth of problems if not they should.

    @macho welcome. How do u like it. Pretty nice right. By the way I had a g1/iphone battle today, sadly the iphone just didn’t make it the g1 with its 528mhz processor killed the iphone’s 600mhz + processor at loading the app store the browser maps unlock and downloading music and app install

  • macho

    So far I like it I’m having some issues with aim but no big deal currently downloading pacman btw how do you copy and paste bro?

  • macho

    I’m trying to download pacman but its just saying “starting download”

  • David

    @Kevman,

    Kevin…in an effort to approve the comments I won’t be approving any more comments which have multiple lines of caps lock, that’s just annoying to everyone! Please try and limit what you write in caps lock!

  • Kevman420

    David real sorry I was just so excited about what alot of people are having trouble with and waiting for patch for.
    Sorry but to have that mail connect after doing for a week was pretty exciting.
    I mean why does client use port 25 on desktop and not for G1.
    Thats an issue with TMO right? By freak I tried port 587 since I use that with another account I have. And its working. Still the same delete issues but RC29 will fix and its working off of wifi.
    Sorry bout caps!!!

  • Kevman420

    Can you at least let others know to try port 587
    This is a big issue with Alot of people with port 25 no connection for email…

  • David

    @Kevman just keep the comments professional and clean and show as much excitement as you want!

  • macho

    have the g1 and I’m loving it !!! Thus far no issues let’s hope it stays that way I haven’t recived my ota yet and the aim is a little off but again no big deal