For the G1, word on the street and in the hands of the users has been a fairly positive user experience, until they tried the email. Recent reports have pop3/imap accounts on the G1 plagued with troubles, while gmail is of course working just peachy. Between connection errors, messages not sending/receiving and other errors, email problems are plaguing users everywhere.
While early reports focus on comcast users, the troubles don’t seem to be specific to any email provider and don’t differ depending on the email account While the “official” word from T-mobile shows this problem being researched with the highest priority, that doesn’t do much in the way to solve the immediate problem. Early adopters are the bread and butter of phone launches now and as word leaks out about such early difficulties especially something so monumentally wrong as email usage it could turn off those who had planned to pick up the phone in the near future. I suppose the flip side to all this is to get the problems out of the way quickly and let future buyers, the less geeky and the less savvy enjoy the phones without the early buying headaches.
Via the official T-mobile forums, no relation to us of course, the Administrator had this to say:
“We used to see similar errors and symptoms with the old MyEmail service and the new Consumer Email Client. Those are found on regular phones, but do encounter issues when there are more than 100 e-mails on the POP server or when there are emails with relatively large attachments.””
They are asking for anyone with troubles to report the nature of their problem in an effort to help T-mobile solve this problem sooner rather than later. Users report that deleting and re-adding the account has not worked nor has dropping the email count below 100 on the server. So for the moment, thou must endure and hopefully a fix is right around the corner.
Sound off in the comments…how is your email working?
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I’m with Kevman on this. A $300 phone…I’m pissed right along with you…let’s see what happens. If not…these G1’s are gonna start being returned in huge numbers.
@kevman
Please don’t be like that.If your saying your not supposed to be complaining for $300 then your crazy because the 1st IPhone cost twice as much and look ho many problems they had.Apple even had a recall so unless your some important person(no offense) stop the stupidity and give things a chance.Every1 wants to compare the G1 to the IPhone but there will never be a G1 like the Iphone cause the G1 is the G1 with it own OS and it can be similar or better but stop the comparing.If you wanna use the Iphone as a comparison then compare how the 1st Iphone had by far more issues when it was released and it took months to deal with em.The G1 has less issues and because any1 can create apps the issues will be fixed in half the time.I’m 100% certain about this.Also it took forever for the Iphone to get a video recorder and the G1 will have 1 by the end of Jan I bet.
ok kev you have a mail and battery issue and your 14 days send it back son.
@D
I’ve been reading just about everybody’s comments and I don’t remember where Kevman was comparing the IPhone to the G1. He has a valid complaint that “HIS” G1 is not working as it should. Whether it will be fixed quicker than the IPhone is irrelevant because it shouldn’t have those problems in the first place. I don’t have my G1 just yet, but I certainly don’t want these problems…and whether someone pays $300 or $200 for this phone it should work and you shouldn’t knock him for reporting that its not working.
The G1 has nothing to do with nor should it be compared with the IPhone and its initial problems. I am absolutely no Apple fanboy, but the IPhone shouldn’t have had those problems either. The complaints are valid if the problems are real.
android market just added 6 new apps since 12pm est
Does anyone know if battery is any good in new sidekick.
I am sending mine back.
I cant even use it right I mean come on.
I charged it twice today already.
New sidekcik got real web browsing and all.
Either that or back to blackberry
Sorry I tried and I really like it but if it don’t work it gotta go back
Period
Peace all!!!!
Sorry g1 your going back
I am very sad and today is a bad day trust me it stinks….
I was biggest g1 fan trust me but it let me down…
I’m having a problem with my SMS threading. I got an SMS notification from my bank in the form of an email and now every SMS I send or receive shows as coming from that address even if I delete the thread. I guess another bug! Anyone else seen a similar problem?
Piece out kev.Enjoy your sidekick or black berry.
Btw I just called tmo and rep tells me I ain’t only one sending it back. Sad but true. I am heading to tmo store for look at other phones.
I have to add new phone to line so I am not without a phone since they say only way is to send it back and I sold my crackberry to friend so I have no backup.
Rep says loads coming back. Sorry folks don’t shoot messenger…
ok my son but at least your still a tmobile customer. now you know what might be funny google might come out with a update in a week to fix these problems and your gonna wish you never bought it back. or call tmo and ask for another battery.keep both of them charge one and keep one in the phone.
Lmao..kev every phone to come out including stupid phones like the razr has refunds from technical issues.Let’s be serious though..you and all the other returners equal realistically 15% or less of how many phones were sold so i’d say the G1 is more a success and your G1 was just unlucky.Hope you enjoy your sidekick or blackberry.
Kevman420 — I sent my G1 back last week also. I could not wait to have problems fixed because I needed email for my business. Luckily I still have my BB. Rep’s hinted at new BBs coming out before the Holidays. I would love to see a 3G BB at TMobile. You may want to wait and see what’s coming before using your upgrade and get something used for cheap for now.
Maybe I see if Tmobile sends me new battery I can at least use it.
Otherwise I am trading for BB Flip.
It has everything I need.
Huh, I even made fun of that phone in the past. Seems nice after all and I bet the MAIL works!!!
Claims to have FULL Internet Browsing as well.
Gonna be without my scanning feature but I can live without it as long as everything else works.
Seems to have nice camera with flash too…AND Video taking as well.
Sorry but I gotta do it.
I dont have alot of money to THROW away!!!
If I did I would keep it… BUT I DONT!!!
Look also note.
I have called and was told a patch was coming DAYS ago..
Almost a WEEK ago.
Still no patch.
How am I supposed to trust that one is gonna fix wwhat I need when NO one can even give me time an update will come.
The rep I just talked to knew NOTHINg about an update. The one this moring told me TODAY.
I was told that DAYS ago…
I am a liitle concerend that TMO is gonna blame google and google is gonna blame TMO..
Its a valid concern since they are the ones making me think this way!!!
PERIOD!!!
meanwhile my 14 days runs out and i am stuck
i am sorry
not good at all
@nyer you are not a fair person dude heres why i say that…. how can you send your phone back last week? it came out last week. and you shouldn’t be telling anyone to return thier phones, let the man make up his own mind if he wants to return it let him if he doesn’t they hey. i understand why you did it. because of your email and i can relate to that especially in the business world. remember when the jobsphone first came out(yes i went there)problems galore people were bashing it on att but i never heared one of them say im sending my phone back they stuck through it and is still sticking though it(loyalty)and the one email and battery was worst than what the g1 is experiencing with more problems on top of that, but yet the g1 is a peice of crap so much of a piece of crap it went back in the same week. you said your son has one dont be surprised if you see him pushing exchange mail faster than you in a couple of weeks of even days.
kev do what you feel is right. if you have to and want to then by all means, do what you think is the right thing.
The freaking phone already has its OWN support queue so many people are calling in with issues…
For those of you with no issues…
GOOD FOR YOU,I WISH YOU NO ILL WILL!!!
For us telling you like it is what can I do…
Talk about denial…of a product being BAD!!!
Not what it MAY do down the road..
GET WHAT YOU HAVE WORKING GOOGLE!!!
YIKES,, EMAIL ISSUES,, COME ON…
GOOGLE MAIL WORKS FINE…
WHAT DID THEY THINK EVERYONE WAS GONNA MIGRATE OVERNIGHT!!!
OR A FLOCK OF NEWCOMERS WERE GONNA TEST A NEW PHONE…AND SIGN UP WITH GOOGLE ONLY..
I SAY THEY GOOFED!!!
SO BE IT!!!
ttyl
i saw the patch thing on the tmobile forums they said its coming and it might fix your problem and polk around and see what you see(but come back here this is your world)http://forums.t-mobile.com/tmbl/board/message?board.id=87&message.id=8855&query.id=84280#M8855
ok now im convinced that theres not gonna be any divice that comes out that doesnt have or will have problems. like agent smith said IT IS INEVITABLE.
T1 — I got it Monday and tried working with CS all week and ended up spending more time trying to get G1 to operate as advertised versus trying to make sure I can pay the mortgage (and my Tmobile bill) on time. After 5 days of not a single new email being sent to the G1, on Friday I gave up and sent it back. If you don’t think that is fair, I guess we have a different standard of what we expect from a service provider.
As I said previously, I have nothing against TMobile or the G1. I have never before had problems with their customer service and I actually like the G1 hardware (except for the battery). I think it is nicely designed and feels solid. The touch screen is very responsive and I already miss the the resposive 3G connection. I also believe that corporate rushed the product to market without giving their CSRs proper training and support.
All I am saying is that it may not be right for everyone at this time. I did not tell anyone else to send back theirs. Kevman said he was already sending his back. I assume we are all adults and can make up our own minds.
From what I can see from these messages, there are two very vocal people who have a problem setting up their G1 with a third party email system. And a lot of others who are not having problems. I myself am not having issues with email on my G1 either.
Is this Google’s fault? I say no. Is the G1 broken because of this? I say no. There are always going to be issues with connecting to third-party systems. Google can only write their apps to support the majority of systems. Same with Apple and RIM. Just because YOU can’t get it to work with YOUR email provider’s proprietary system doesn’t mean the G1 is broken. Most likely it means you just need to contact your email provider’s support and ask them help you set it up properly.
So, both Kevman and NYer sent their G1 back. No big deal, that’s why we have a choice of phones at TMo. Move along.
well nyer you did what you had to do to make sure you were comfortable. nothing wrong with that, were human but it looks like the update to rc28 from 19 is gonna fix most of those problems. spoke to a tsr and he said he got the update already and his problems are all gone he just wishes he could save apps to the card from the market which is the same thing i want but i’m willing to stick by the g1 and wait for that to come.
@ T1, did he tell when the OTA update was gonna happen?
this is probably why we had to wait a month to recieve the phone and why theres a update to resolve the same problems that some of us are experiencing.
@uscmed i read another article on the same blog from some bigwig at tmo that said, if we dont recive it by the 26th wait it will be there by the 31st and they said new customers will get it in 2-3 days of activation (probably to keep them around)and regular customers but they are difinetly comming.
Wow there are now tons of apps in the market compared to the last few days . I’m glad my G1 has no issues yet.I can’t wait for the Biowallet app to come out though.
Still no problems with either gmail or Imap for me. Checks every 30 mins and notifies me like clockwork. This phone will only get better.
sice 2pm got 5 more
@ D what’s biowallet
macho when are u supposed to get ur g1
More good news releaased today folk.. Please dont bash me for sharing this with you all…
Security expert Charlie Miller leverages a flaw within an SDK component of Google’s open-source Android operating system. The buffer overrun flaw lets hackers hijack the Web browser on a user’s T-Mobile G1 smart phone, which is Google’s first big entry into the mobile and wireless game to deliver users mobile Web services. Miller bought a G1 early from a T-Mobile employee on eBay to test his exploit. Google said it is working with T-Mobile on delivering a fix to the device.
@macho
Biowallet is an phone lock software in which you lock and unlock the phone via the camera reading you iris like in the movies.
Google Scrambles to Patch Buffer Overrun Exploit in Android G1
@kevman420
Of course there’s gonna be ways to hijack internet.Any phone with internet including the IPhone can be hijacked.This is not new.I’ve been hacking WIFI forever…shhh lol.That’s not a real issue plus that was mentioned b4 the phone even had a release date.I think you just tryna play spoiler and I actually think your keeping your G1.If your not keeping it and dislike its features then why are you still here wasting your time?
Look I love the G1.
I sure dont want to bash it.
I have been reading even more today and I am gonna bite the bullet and wait.
I LIKE IT ALOT BUT YOU HAVE TO UNDERSTAND MY ANGER!!!
PERIOD!!!
I will give them time to send me update. But any issue after that then I am past my 14 days and it goes on ebay.
I am stuck here since I sold my old phone.
Come on. I am with you guys on lioving this thing. Really I am..
But I am also very upset….
yea kev i saw it on sat but i dont think it was a big deal at least not to the dude who reported it and google got mad at him for that.
http://androidcommunity.com/t-mobile-g1-browser-security-flaws-revealed-20081025/
@d that sounds fucking awesome do you know when that is suppose to be released? @t1 it suppose to come on wednesday I’m hoping it comes today or tomorrow I’m beasting i want my phone already ..also how’s the gps on it? And the turn by turn as well
@g willi
I also have sms text issues
I text someone an they keep replying back to stop sending them all periods in my texts.
All they get are periods in SMS text..
Whats that got to do with my Email client.
Its messgaing errors too.
I only hope the patch comes to me sooner.
And why cant they push it out to people who call in and are are having REAL issues.
Now I am begging for an update…
thats not the phone homie its either the network combined with google’s server equals error.
I am gonna reset mine again. Maybe it will trigger the update down faster???
@T1
we are guessing and I really appreciate it believe me.
I mean I have called and no one can fix it at this point so I hope patch will fix it…cant say I aont trying to hang tight
here but we shall see…
wiping G1 now
maybe trigger update by new setup who nows…
let me know what happends.
@Macho
the biowallet was supposed to be out on release date as so was 100z more but as ican see they’ve only been overflowing 2day so im not sure.its created already so just a release is needed.i hope it comes out by months end.
@kevman420
ok i understand your anger see i would feel somewhat the same in ur situation but im not so lets agree on this.no more bad talking the G1 till after the update.If its still not right then your free to bad mouth it.i wont be bad mouthing it cuzz i havent had any problems yet.
@Every1
Everytime i go on to the market theres like 3 more new apps.Now they’ve added 6 more.Woo Woo..Love this phone.
Wow who woulda thought my G1 can be a flashlight.I love this app.Its not bright as a real flash light but its bright enough to see things in the dark within 2ft.I just tried it and it actually works.puts ur phone on bright mode and screen goes all white.Very usefull when tryna open a door in the dark.I feel like this phone was made just for me lol.
I bet iphone apps market was piling up like this on the 6th day.
I bet black berry rim device and sidekick was like this..OH WAIT.. black berry rim devices haven’t released there official apps store yet have they.NOOOO and sidekick doesn’t even have a good browser like the G1,iphone and WM phones so what makes you think they’d have an apps store.open base apps from anyone was a genius idea.Now we can custom make our phones.
I currently have a sidekick lx and i’ll be the first to say that this web browser is no where near like the G1/iphone those to have the best browsers sidekick browser sucks ass you don’t even the actual website you get the mobile version can’t wait for my g1 to come taking forever
I don’t have my phone yet, but I’ve been looking at the app market at http://www.android.com/market/ and I don’t see any new apps. Is it the app market the phone goes directly to? If so, will someone post that site up so I can check it out?
oh there there and flowing like water