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Ok magenta fans here is another big shock. T-mobile wins jd powers again! The article here from rcr news crowns T-mobile in all its glory:
“T-Mobile USA Inc. ranked highest in customer satisfaction among the major wireless carrier-owned retail stores, especially on sales staff and store display factors, the firm reported. Alltel Corp. came in a close second, followed by Verizon Wireless.”
Ok now what I am waiting for most is how long it will take the AT&T crew over at howardforums to start one of their famous jd powers is biased against AT&T threads.” Seriously this conspiracy theory ranks up there in the ranks of the Alien landing at Roswell and JFK being assassinated by Castro. EVERY time AT&T loses a JDP review their fanboys rile up the faithful with laughable hatred at jd powers. I’m surprised there hasn’t been a gathering outside of the JDP headquarters with a bunch of orange and blue faithful hurling rocks at the people leaving the building. Honestly, enjoy your iPhone and I’ll enjoy a customer service rep who doesn’t remind me of someone on last weeks Jerry Springer.
On a side note, I love how the article talks about the average wireless sale taking 56 minutes. Having been in this business for the last 5 years, I can tell you if my average transaction was 56 minutes, I would have lasted about 56 minutes before being shown the door. Who came up with that number? Did the people surveyed time their transaction? I have never seen anyone huddling over a stop watch while I’ve been working with them.
Thats all for now, stay tuned for our week in review!