Tag Archives: 2023 U.S. Wireless Customer Care Study

T-Mobile, Metro by T-Mobile lands top spot on J.D. Power Customer Care Study

J.D. Power recently named T-Mobile as the winner of its 2023 U.S. Wireless Customer Care Study – Volume 1. This is actually not a new recognition obtained by T-Mo as it is the 11th consecutive time that the Un-carrier landed the role.  Aside from T-Mobile, its prepaid brand, Metro by T-Mobile, also earned the top spot out of mobile virtual network operators (MVNOs). Collectively, this is T-Mobile‚Äôs 25th overall win, which earns them the recognition for J.D. … [read full article]