T-Mobile is shutting down the idea that its T-Force support team has quietly switched over to AI. The question came up after a Reddit user said they were asked in a survey whether they knew they had been chatting with a “virtual agent,” which led to concern that T-Mobile may have added AI to one of its best-known customer support channels. According to Android Authority, T-Mobile responded by … [read full article]
One of T-Mobile’s longtime travel perks just became a lot less useful. After more than a decade of offering free in-flight Wi-Fi on select airlines, T-Mobile is no longer partnered with American Airlines or United Airlines for that benefit. As reported by The Mobile Report, the two airlines moved in different directions, but the result is the same for T-Mobile customers: free Wi-Fi through the carrier is gone … [read full article]
A T-Mobile customer says a deal that sounded like a huge win ended up becoming a stressful billing fight. According to the report, the subscriber called in January to ask about upgrade options and was told that changing plans would make the account eligible for three iPhone 17 Pro devices with $1,100 in credit per phone, bringing the total cost of the devices down to $0. As reported by [read full article]
T-Mobile has announced a new national park-themed promotion that mixes travel prizes, member perks, and support for park preservation. The carrier is calling it “Do Not Disturb Season,” and the message is simple: spend more time outside, ignore the usual digital noise, and still keep your phone ready for the moments that matter. The biggest part of the promotion is a sweepstakes that runs through … [read full article]
A new report highlights just how serious SIM swap scams can be, and why T-Mobile customers have good reason to stay alert. In this case, a T-Mobile employee was reportedly contacted by text message and offered money to hand over customer account details that could be used to carry out SIM swaps. As reported by PhoneArena, the person behind the messages allegedly offered the T-Mobile rep $500 … [read full article]
T-Mobile says there is a simple reason some iPhone users may see faster performance on its network: it has built out features on its standalone 5G network that let phones tap into more wireless capacity at once. In practical terms, that can mean smoother video calls, less lag during gaming, and faster overall data performance, with T-Mobile saying iPhones can run about 48% to 50% faster on its network. According to [read full article]
If a random T-Mobile trade-in confirmation email showed up in your inbox recently, you are not the only one. Multiple customers have reported getting messages about devices they did not send in, and some say they received more than one email with different phone details. According to The Mobile Report, the emails appear to be real T-Mobile messages coming from the carrier’s normal no-reply … [read full article]
Some T-Mobile customers with very old plans may be seeing another reason to worry about their monthly bill. Reports suggest the carrier is once again making changes that affect a small group of legacy accounts, and for some families, the difference could be significant. According to Android Authority, a verified T-Mobile employee and brand expert on Reddit said some customers on very old plans are being … [read full article]
If you are heading to Coachella and worried about whether your phone will keep working when the crowds roll in, T-Mobile says it has been getting ready for the rush. The carrier says it has added more network capacity around the festival and nearby areas so people can stay connected as traffic picks up during both weekends. As announced by the Un-carrier, the company has deployed … [read full article]
If you have been thinking about adding more lines to your T-Mobile account, this latest promo may still be worth a look. The carrier is offering two free lines through a buy-one-get-one setup, but only for customers on newer plans and only if they meet a few specific requirements. According to PhoneArena, the offer applies to relatively new plans like Go5G Plus, Go5G Next, Experience More, … [read full article]
T-Mobile and Metro by T-Mobile are getting a new low-cost 5G phone from TCL, and it comes with one feature that helps it stand out from the usual budget crowd. The new TCL NXTPAPER 70 Pro is now being offered by both carriers, giving customers another affordable option if they want a big screen device without paying … [read full article]
If you read “cellular” and “satellite” in the same sentence, it is easy to think this is some kind of futuristic phone-to-space service. But what US Mobile is actually rolling out sounds much more practical: a bundle that combines its wireless service with Starlink home internet, all managed in one place. According to PhoneArena, US … [read full article]
