If it feels like it’s taking forever to get a real person on the line with T-Mobile lately, that’s apparently not just in your head. As reported by PhoneArena, customers say wait times to reach a live agent through T-Mobile’s support channels have stretched from 30 minutes up to two hours or more, with some describing waits where the option to connect with Customer Care simply never … [read full article]
T-Mobile is keeping a close eye on Tropical Storm Edouard as it moves across the Texas-Louisiana border region, with the network already lining up backup resources in case the storm causes real trouble. As shared by T-Mobile, current forecasts point to tropical-storm conditions hitting portions of the upper Texas coast and southwestern Louisiana, with flash flooding, gusty winds, coastal flooding, and possible power … [read full article]
T-Mobile is facing some uncomfortable questions after handing federal investigators six months of a journalist’s call and text logs, roughly 10,000 records in total, using a legal tool that didn’t require a judge’s sign-off. As reported by The Guardian, The records belong to Georgia Fort, an independent journalist who was arrested and charged after covering a January protest outside a Minnesota church tied to … [read full article]
There’s apparently a T-Mobile plan out there cheaper than anything listed on T-Mobile’s own site, and the only way to get it is by walking into a Walmart. As reported by PhoneArena, the plan (dubbed Super Essentials Saver) started circulating on Reddit a few weeks back after a couple of people claiming to be Walmart employees mentioned it. It runs $25 a month with Autopay (or $30 … [read full article]
T-Mobile is reportedly telling its district-level managers and above that they need to spend real time working retail stores or customer care centers, and skipping it could cost them their bonus or stock grants. As reported by The Mobile Report, the new rule affects district-level employees and up, potentially more than 7,000 people company-wide, who will need to log at least … [read full article]
T-Mobile CEO Srini Gopalan doesn’t sound worried about Starlink turning into a real competitor for wireless carriers anytime soon, despite the growing buzz around satellite-to-phone connectivity. Asked to weigh in on SpaceX’s satellite ambitions, Gopalan pushed back on the idea that Starlink represents a genuine threat to T-Mobile’s business. His argument boils down to differentiation: he doesn’t see an obvious gap in the market that Starlink would actually be filling for the average phone customer, and he … [read full article]
Severe flash flooding is continuing to impact the Nepal-Tibet border region, and T-Mobile is stepping in with a temporary fee waiver aimed at customers who need to reach family in the affected area. If you’re in the US, T-Mobile is waiving international and long-distance call and text charges to Nepal and China. If you’re a T-Mobile customer currently roaming in either country, calls, texts, … [read full article]
T-Mobile’s disaster response team has set up at another shelter, this time for residents dealing with the Hawk Fire in the Reno-Sparks area of Nevada. As shared by T-Mobile, the Un-carrier is now providing free Wi-Fi and device charging at the Red Cross shelter inside the Reno-Sparks Convention Center, located at 4590 S. Virginia St. in Reno. It’s open around the clock until … [read full article]
For years, T-Mobile’s pitch to Wall Street has been simple: best network, best value, growing faster than anyone else. That story just took a hit from one prominent analyst, though plenty of others on the Street are pushing back on how bad things really are. As reported by Fierce Network, Wolfe Research analyst Peter Supino downgraded T-Mobile stock earlier this month from “outperform” to … [read full article]
T-Mobile’s push to make T-Life the default way customers handle their accounts has now made its way onto the counter of the physical store itself. According to PhoneArena, which cited an image shared by Wave7 Research analyst Jeff Moore, T-Mobile locations are rolling out new … [read full article]
If you’ve spent any time in T-Mobile forums or comment sections over the past year, you’d think T-Life was universally despised. Loud, persistent backlash over the carrier’s push toward its app-first customer service model has been a constant theme. But the reality on the ground looks more mixed, and in some ways more favorable to T-Mobile, than the loudest complaints suggest. As reported by PhoneArena, … [read full article]
Sometimes the best cybersecurity move isn’t a patch or a firewall rule, it’s a pair of scissors. That’s more or less what happened when T-Mobile’s engineers discovered a compromised router at a California data center as part of the broader Salt Typhoon hacking campaign, and the Un-carrier’s response has become a story worth knowing if you’re a T-Mobile customer wondering whether your data was ever at risk. Here’s what happened, as reported by[read full article]
