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T-Mobile Is Catching Heat for Giving the Government a Reporter’s Phone Records

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T-Mobile is facing some uncomfortable questions after handing federal investigators six months of a journalist’s call and text logs, roughly 10,000 records in total, using a legal tool that didn’t require a judge’s sign-off. As reported by The Guardian, The records belong to Georgia Fort, an independent journalist who was arrested and charged after covering a January protest outside a Minnesota church tied to … [read full article]

There’s a Secret T-Mobile Plan Hiding Inside Walmart Stores

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There’s apparently a T-Mobile plan out there cheaper than anything listed on T-Mobile’s own site, and the only way to get it is by walking into a Walmart. As reported by PhoneArena, the plan (dubbed Super Essentials Saver) started circulating on Reddit a few weeks back after a couple of people claiming to be Walmart employees mentioned it. It runs $25 a month with Autopay (or $30 … [read full article]

T-Mobile Bosses Now Have to Spend Time on the Front Lines to Keep Their Bonuses

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T-Mobile is reportedly telling its district-level managers and above that they need to spend real time working retail stores or customer care centers, and skipping it could cost them their bonus or stock grants. As reported by The Mobile Report, the new rule affects district-level employees and up, potentially more than 7,000 people company-wide, who will need to log at least … [read full article]

T-Mobile’s CEO Isn’t Worried About Starlink Stealing Customers 

T-Mobile CEO Srini Gopalan doesn’t sound worried about Starlink turning into a real competitor for wireless carriers anytime soon, despite the growing buzz around satellite-to-phone connectivity. Asked to weigh in on SpaceX’s satellite ambitions, Gopalan pushed back on the idea that Starlink represents a genuine threat to T-Mobile’s business. His argument boils down to differentiation: he doesn’t see an obvious gap in the market that Starlink would actually be filling for the average phone customer, and he … [read full article]

T-Mobile Waives International Fees to Nepal and China as Border Flooding Continues

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Severe flash flooding is continuing to impact the Nepal-Tibet border region, and T-Mobile is stepping in with a temporary fee waiver aimed at customers who need to reach family in the affected area. If you’re in the US, T-Mobile is waiving international and long-distance call and text charges to Nepal and China. If you’re a T-Mobile customer currently roaming in either country, calls, texts, … [read full article]

Displaced by the Hawk Fire? T-Mobile Has Wi-Fi and Charging Waiting in Reno

T-Mobile’s disaster response team has set up at another shelter, this time for residents dealing with the Hawk Fire in the Reno-Sparks area of Nevada. As shared by T-Mobile, the Un-carrier is now providing free Wi-Fi and device charging at the Red Cross shelter inside the Reno-Sparks Convention Center, located at 4590 S. Virginia St. in Reno. It’s open around the clock until … [read full article]

T-Mobile’s Value Pitch Is Losing Its Edge, According to One Big Bank

For years, T-Mobile’s pitch to Wall Street has been simple: best network, best value, growing faster than anyone else. That story just took a hit from one prominent analyst, though plenty of others on the Street are pushing back on how bad things really are. As reported by Fierce Network, Wolfe Research analyst Peter Supino downgraded T-Mobile stock earlier this month from “outperform” to … [read full article]

T-Life Has Its Critics, But Satisfaction Data Tells a Different Story

If you’ve spent any time in T-Mobile forums or comment sections over the past year, you’d think T-Life was universally despised. Loud, persistent backlash over the carrier’s push toward its app-first customer service model has been a constant theme. But the reality on the ground looks more mixed, and in some ways more favorable to T-Mobile, than the loudest complaints suggest. As reported by PhoneArena, … [read full article]

Inside T-Mobile’s Response to the Salt Typhoon Hack: Cut the Cord, Save the Trophy

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Sometimes the best cybersecurity move isn’t a patch or a firewall rule, it’s a pair of scissors. That’s more or less what happened when T-Mobile’s engineers discovered a compromised router at a California data center as part of the broader Salt Typhoon hacking campaign, and the Un-carrier’s response has become a story worth knowing if you’re a T-Mobile customer wondering whether your data was ever at risk. Here’s what happened, as reported by[read full article]

Fairphone 6+ Launches in the US at $649, Unlocked for T-Mobile’s Network

If you’ve been eyeing Fairphone’s repairable phones from overseas and wishing you could just buy one here, today’s your day. The Fairphone 6+ has officially launched in the US, selling unlocked through Fairphone‘s own website and Amazon for $649.99, and it’s built to work right out of the box on T-Mobile’s network. For anyone who hasn’t followed Fairphone before, the Dutch company has built … [read full article]

T-Mobile Activates Free Unlimited Data in Hawaii as Hurricane Lala Recovery Continues

T-Mobile is throwing everything it has at getting Hawaii back online after Hurricane Lala tore through the islands, and the Un-carrier just shared a fresh update on how that recovery is going. As of August 16, T-Mobile says the network hits it’s dealing with are overwhelmingly tied to widespread commercial power outages rather than physical damage to towers, which is at least some good … [read full article]