T-Mo iPhone 6 pre-orders shipping – was yours successful?

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We’ve been contacted by several readers since iPhone 6 and 6 Plus pre-orders went live last Friday. Some stating how much trouble they had getting an order through, others having gone a tiny bit more smoothly. Since then, T-Mo’s logistics team have been frantically assigning devices to customers and started off the shipment process.

Some of our readers started getting texts that their pre-order would be arriving today, September 18. That’s one day earlier than planned. Whether or not it actually turns in to a delivery today is yet to be seen, but the UPS deliver notice below seems pretty legit, and it’s not the only notice we’ve seen.

Screen Shot 2014-09-17 at 3.32.48 PM

While a lucky few might have a slim chance of getting their new iPhones early, most who contacted me received the text below, indicating it’s arriving exactly as planned:

Screen Shot 2014-09-18 at 14.16.07

To see those notices is something of a relief. I don’t think I was the only one who worried that T-Mobile system errors would come back to haunt customers, leaving them with unfulfilled orders.

It’s worth noting that these orders were all placed on Friday (apart from a few JUMP customers who ordered at the weekend). And that even some who did pre-order on Friday still haven’t been given a concrete shipping date. One reader ordered the iPhone 6 Plus on Friday and received the following statement from T-Mobile today:

“Thank you for your iPhone pre-order. We have seen very high pre-order demand since the iPhone 6 and iPhone 6 Plus launch was announced, and want to assure you that your order is a priority for us. We will be sending you an update on the status of your order in the next 1 to 2 days, which will include when we expect your iPhone to be delivered.”

With high demand for any product, it’s really not surprising to see some needing to wait a little longer. But exactly how long that wait will be is yet to be seen.

It could be worse though. One unlucky reader was told that they’d need to place their order again after his – through some technical problem – got cancelled. And he wasn’t alone according to his chat with Customer Support.

“Just got an email from T-Mobile saying they’d cancelled the iPhone 6 order I’d placed on the 12th. Called support, and they said a bunch of orders got cancelled for no apparent reason. My credit card company says they haven’t done any declines, so it’s clearly a T-Mobile problem. Rep said only solution is to place a new order, losing my place in line. Very frustrating.”

So clearly, not everyone’s had a smooth and flawless experience. How has your pre-order been? Is yours shipping? Is it arriving at all, or did it get delayed or cancelled?

Let us know in the comments below.

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  • john bones

    This preorder has been a nightmare.. Nuff said

    • Bud

      ordering is a night mare. nobody knows what there doing. i was trying to help friend join tmobile it took 4 day’s. we finally got a rep that knew what they were doing.

    • rsohne

      Hang in there everyone. Systems are overloaded like this every year across all carriers. My son ordered his on At&T and hasn’t gotten a single confirmation order either. Keep in mind this was 4 million deliveries in 24 hours. That’s a lot of phones.

  • James

    JOHN LEGERE needs to do something about it !!!!

  • Tim Moore

    I got the text and email stating that I would get mine on Friday, but currently do not have a tracking number at all. I ordered at about 9:30am eastern DAYLIGHT time on the 12th and am not a Jump customer. I paid the express 2-3 day shipping or whatever the amount of days was. Was told it would ship Friday, so to see it here Friday, if that happens, would be a pleasant surprise. Once I got through last Friday, it was fine, although a little more clarity from T-Mobile on the “backorder” and when things would actually ship, would have been nice.

    edit: wanted to add that I ordered the space gray 64gb regular, cause obviously which model will make a difference it seems.

  • illy

    Yeah, tomorrow’s the day and I still haven’t seen a change in my order status nor have I been charged on my bank account.

    • James

      Id try to get the phone in stores and cancel the order online

      • illy

        Nah cause I have friends that work at the store I go to and they don’t have the one I want.

  • hatetmo

    NOPE. They’re awful. Charged my card, still “backordered”… I pre-ordered on the 12th @ 8AM EST and somehow I’m getting my phone after people who ordered on Saturday or Sunday? Happy for them but bulls#$t at T-Mobile.

    • X

      Same here. Pre ordered the 12th @ 12PM noon and havent received a single email and when i check order status it just says “Order Placed” ordered 64GB Gold 6 and 64gb Space Gray 6+ on SEPERATE orders at the store

  • ProudPapa

    Last night I got the message saying I should get mine on Friday. Today at 8:08 a.m. I got another text that says “For all Pre-Orders your tracking number will not be visible on UPS.com prior to the product launch date.”

  • Cam Fas

    This headline has to be a joke I doubt that anyone had a easy time with the pre-order

  • eazy75217

    I preordered my phone on friday and have yet to receive anything. Not a text/email or been charged. People have posted on here that they have received confirmation on their phone since tuesday or yesterday. Some people ordered on saturday some even on sunday and have theirs in transit. I told myself I would wait until today for a notice before I cancelled my preorder, but didn’t today so I cancelled my preorder and will attempt tomorrow in store. It was the lack of information that forced me to cancel my order hopefully Tmobile works this out in the future. Still love tmobile

  • mreveryphone

    Maybe in the time it takes apple/tmobile to ship the phones out apple can upgrade the phones to 2014 specs

  • eazy75217

    Also can anyone confirm or debunk a rumor I heard about stores only carrying Iphone 6’s and not the iphone 6+?

    • Jwajid

      this is true. 6 plus is on back order. Ship to fulfillment only.

    • Adrayven

      Yes, true.. and stores will only have the 16GB model to boot.. Pre-orders were so massive, they decided to re-direct most stock to them.. Right thing to do IMHO..

      • eazy75217

        damn I wanted the 6+ plus but the iphone 6 was my first instinct so I will get that one tomorrow

      • Guy

        My store has received 64gb iPhone 6 models

  • I pre-ordered my phone mid-day Saturday (128GB iPhone 6 Plus Space Gray), shipped yesterday with delivery tomorrow.

    • Cam Fas

      Ordered mine the 12th with jump 128 gig space grey and I have no shipping label yet

  • Adrayven

    I’ve received a text and email that mine would be delivered Friday, yesterday late evening. iPhone 6 Plus.. It’s been interesting.. w/o a doubt the largest pre-order T-mobile has ever been part of.. Only their second iPhone event, and really the first major pre-order event for the iPhone .. The last iPhone 5s was mild compared to this…

    The reps at t-mo have been kind, mostly.. but not the best informed.. they didn’t even know about the Jump! priority thing until almost half way through the weekend, so some definite improvement in communications is a strong area of opportunity for them to address.

  • Stig

    Pre-ordered 6AM CST on 9/12, 64GB 6+ Silver, backordered to hell and back, no shipping confirmation.

    • X

      Same here mine just says order placed. this sucks

    • Rob

      I pre-ordered mine at 5PM CST on 9/12 (after a whole day trying) same model and size. I’ve still got the back order status on the website but I got a text yesterday saying it’ll be here Friday, and a text today saying its shipped and tracking info will be on my t-mobile…

  • Dark enV

    Originally my order was apparently cancelled because of a rep providing incorrect information, but I received a text and email last night stating my order would arrive on Friday. If this is true I’m incredibly relieved because I didn’t want my order cancelled and now it seems I may be getting my phone after all. Just waiting for a text with shipping info to verify that it’s for real

    • Cam Fas

      Got the same message in my email last night crossing my fingers

      • Dark enV

        Same here.

  • illy

    I JUST RECEIVED THIS MESSAGE:

    Free T-Mobile Msg: We are shipping iPhone orders today using overnight delivery. Check http://www.mytmobile.com for tracking information.

    So I go check… nothing. Still says backordered

  • Christopher Olson

    I got my text and email yesterday saying that they expect my 6 plus would be delivered sometime between the 22-30. I did the jump upgrade on Saturday so it looks like the priority placement worked great :)

    • Tim Moore

      So at least it’s not just everyone getting the same message, so maybe I will get it tomorrow. 22-30th isn’t bad for the plus with how popular that has been.

      • Christopher Olson

        Yea haven’t gotten shipping information yet but hopefully that comes today.

  • larrrs

    All i know is that there is an extreme shortage going into the stores for tomorrow, my store has a total of 20 iphone 6s and we can totally sell 100 at least tomorrow

  • Juan

    Will TMOBILE Stores be having the 6 PLUS Tomorrow at the stores?? are they going to open early whats the deal here?

    • call your local store to find out for sure i have heard stores only getting the 6 not 6+ but we have no way of knowing what they will have, I heard due to the massive demand some stores may not get any

      • larrrs

        no 6+ yet in any of the stores for tomorrow, recieved 16s and 64s in the iphone 6, only about 20 total

        • eazy75217

          I keep hearing the opposite some people are saying that going to carry both limited of course but will still carry both

    • Shawn Flanagan

      I just called my local T-Mo store in MN and they said their location won’t have the 6+, just the normal iPhone 6. And they’re only getting 16gb & 128gb models for the launch tomorrow, no 64gb at my local store.

  • My order status still reads “Order Placed.” I ordered at 10AM EST on Friday. This is getting really irritating.

  • illy

    I received a message that they will be shipping orders today using overnight delivery and to check the status on http://www.mytmobile.com

    Ugh.

  • James

    Just received a text: “We are shipping iPhone orders today using overnight delivery. Checking http://www.mytmobile.com for tracking information”. Website still shows “backorder 9/18/2014” with no tracking info. I got the same text and email last night saying I should get it on Friday. Not sure what to expect since I wasn’t able to order till the evening of 9/12 and picked UPS ground. I guess Ill be surprised?

  • :)

    My order is shipped. Picked up this morning by UPS in Louisville for delivery tomorrow!

    • Ayanle

      how do you check if your order shipped or not? some people claim they can check the ups site without a tracking number

      • mindwaste

        you can actually go to ups.com and track by reference number. The reference number is your cellphone number. hope that helps!

  • JaswinderSinghJammu

    I got the text and email but no exact date at all. Hopefully I will get it today or tomorrow.

  • Cesar Fonseca

    I just got a text saying ” we are shipping iphone orders today using overnight delivery. check www. for tracking information”

    • illy

      I got that, too.

      • Tim Moore

        Me too, but….nothing on my account page.

        • illy

          Progress, y’all!

        • Cesar Fonseca

          its progress. but no tracking info on my account or ups… i guess I’ll take their word and hope I get it tomorrow.

    • Monica

      Got the same thing!

    • i just got that message as well

    • Rob

      I got the text too, but when I check the website, I don’t see any tracking info. I still have the back ordered status. Anyone else seeing this?

      • Tim Moore

        Yup. Got text but account says Preorder by my order status but under order history says backorder.

        • They are probably still updating the systems, I have ordered things from other places and get the item before it get tracking lol this maybe another case of that

        • Rob

          Yeah, I get that, but I work til 4:30pm. I want to know where they are and if there is a signature required. Its gonna suck when I get home around 5:30 and I see a sticker from UPS instead of the actual package.

        • Cesar Fonseca

          i tried getting ups my choice and then asking for them to hold it at the ups warehouse… their website doesn’t work… i get an error message.

          is UPS ready for this? lol

        • Tim Moore

          Wouldn’t surprise me. With how many preorders they’ve had, plus all the issues with their site during this, I would believe it.

      • Cesar Fonseca

        same

    • David

      6+ or 6?

      • Cesar Fonseca

        6 64GB sg

    • rsohne

      +1

  • David

    Nope my preorder experience is not going successful….preordered 9/14 at 3pm EST got a message to confirm my order on 9/15, checked the site had an estimated delivery date set for 9/18 and had my CC on pending charge. Wake up this morning no change in order CC is no longer pending and the charge from TMO is removed. Although on the site I still see my order saying “backordered” I really hope they solve this issue. I paid for express shipping as well.

    • Cesar Fonseca

      they are giving all weekend orders overnight shipping… Im going to ask to have that cost refunded just because of all of the issues with this pre-order.

      • eazy75217

        damn really I have yet to receive anything about this whole preorder process but I’ve been following your posts and you seem to have received everything so I believe you on this. I preordered on friday 4pm

    • Billy

      The same thing happened to my CC I wonder what it means! There’s more than enough funds in my acct! I ordered in store on the 12th around 1050am EST, ordered the ip6+ space gray!

      I’m giving it up until 12am EST for my card to be charged!

      • David

        Ordered the 6+ 64 Space gray I’m going to try to call my CC company to find out what really is going on.

        • Aiselcat

          I ordered that phone as well. Spoke with customer care and was told it was on backorder for 8 weeks. I placed my order at 9:30am EST on 9/12

        • David

          That’s ridiculous!

        • Billy

          David I have an answer! First off there’s absolutely nothing to worry about! My bank (Citibank) only allows any merchant to put a hold on my acct for 4 business days! That does not mean Citibank has cancelled that transaction it just means that that hold was cancelled! When T-Mobile is ready to ship your device they will just charge your acct at that time!

          I hope this helps you out!

    • Andy21

      Same here man!! This is bs. No longer have an estimated shipping date

      • David

        Did you take any steps to find out more info? I just got off the phone with my CC company and they told me they still do see a pending charge from T-mobile. For me that’s some good news.

  • Melanie323

    extreme shortage in stores in LA my friend who works in T-Mobile store at the mall in monTebello told me they only got 15 iphone 6 plus and 15 iphone 6 … I can already see it lots of customers are gonna be mad when they run out..

  • AJ

    Give them time, it’s still 9 am over in washington.

  • illy

    I called customer care to get $6.99 credited on my account. The rep told me that only applies for people that order over the phone. The site explains that it’s free shipping but doesn’t indicate whether it’s for phone order/new customers only.. nothing. So I got the credit on my account. Super easy, didn’t even have to argue. Then I got the message stating phones will be shipping overnight. Patience does matter. :)

    • David

      I paid 14.99 shipping could I possibly ask for a credit on that?

      • illy

        I don’t guarantee they will but I mean if you think it’s worth a try, give it a try.

  • AJ

    So far this happened to me. I pre ordered mine Friday 7am eastern (No Jump). Got charged yesterday, and got those messages saying its gonna be here Friday. then i got the text about them shipping iphone orders overnight, about 30 mins ago.

    What is everyone’s update so far?

    • illy

      Basically the same as your except I ordered on Saturday with jump, I’ve yet to see a charge on my account (Maybe I should call my bank…) but I received a text/e-mail yesterday and today I received the message that they’ll be shipping phones today for overnight.

      This is exhausting! lol (kidding)

  • Tia jones

    I ordered my iphone 6 plus from sprint the morning of sept 12. every day i checked my order and it said three weeks it will be shipped. I checked it yesterday and it has been shipped. I have my tracking number. Will be receiving it tomorrow!!!

    • Jimbo Slice

      When did you recieve notification of when your order was coming and how did you check it everyday

      • tia jones

        I received it yesterday but i ordered mine from sprint. http://www.sprint.com/myorder lets you check the status anytime and its updated everyday

  • AllThingsReviewed215

    Received my 128GB 6+ today.

    • eduardo

      yeah and I recived my 1tb gold yesterday lol!

    • Addam

      and i received a bj from the tmo girl today

  • rsohne

    Ordered mine on Saturday and have a tracking number for tomorrow delivery. I am a Jump customer.

    • eko

      What model color and size you got?

      • Jimbo Slice

        gold 64gb 6+

      • rsohne

        iPhone 6 plus Space/Gray 64gb

    • Jimbo Slice

      When and how did you recieve your tracking number

      • rsohne

        Got the tracking number from UPS My Choice. They sent me a message to expect a package tomorrow with that tracking number. Also got an e-mail from T-Mobile that they were shipping overnight but no tracking number from them. I think everyone is so overloaded that all the systems are out of whack.
        Update: Got the T-Mobile announcement in a text message not an e-mail.

  • I got this earlier. Free T-Mobile Msg: We are shipping iPhone orders today using overnight delivery. Check http://www.mytmobile.com for tracking information

  • Jimbo Slice

    Any updates on how to get my status on my prorder from tmobile i preordered on the 13th

  • Norxam

    Can someone share the shipping weight for there order from the UPS site? I’m looking for the weight of 2 6+ models.

    • Shawn Flanagan

      Package weight for my single iPhone 6 (4.7″) is listed as 3.4 lbs.

      • Norxam

        Hmm… So can 2 iPhone 6 Pluss’ (plusies?) weigh 3.9 lbs? I wonder what TMO is sending me.

        • Shawn Flanagan

          Supposedly the 6 is 4.55 oz & the 6+ is 6.07 oz. So we could approximate the added weight of two 6+’s (without packing) at 7.59 oz….still, with packaging and the accessories added, that bring up the weight a lot more (closer to a full lb, I would estimate)….wonder if they over-estimated my package’s weight or under-estimated your package’s weight…

        • Francesco Borruso

          did you order the router from tmobile by any chance?

        • Norxam

          Good thought but nope 2 iPhones and 2 windows phones. That why I’m trying to figure out the package weight. CS is worthless.

  • X

    This sucks i opened two lines at tmo store then did EIP and Jump on the 12th at 12PM PST and have not received any emails. Check order status and it just says “Order Placed” :(

    • Jimbo Slice

      How did you check the order status

  • SlowPC

    Yea , no idea on my order here. Says it is placed but we will see whatever happens..

    • Jimbo Slice

      how did you check your order

      • Rob

        You need to goto T-mobile’s website, and log in. Create an account if you need to. To the right after you log in should have your order, click it and it’ll give you details.

  • Bulls3y3

    Sweet just got word my order is was original ground shipping got upgraded to overnight by tmobile #unleashed

    • eazy75217

      via what? text or email?

      • Bulls3y3

        i received a text and email from tmobile

    • ProudPapa

      Same here (via text)… Kicking myself for paying extra for 3 day shipping now. At least I will have it sooner though.

    • LilKidLover818

      wow sweet! hope they bump my orders also. come on T-mobile

  • Shawn Flanagan

    Pre-ordered the 16GB gold 4.7″ using JUMP on Sunday night with Express shipping. I’m guessing that was probably one of the least popular models for pre-orders. Got a text and e-mail from T-Mobile yesterday (Wednesday) stating that it would be delivered tomorrow (Friday). Checked my UPS account and sure enough it says a delivery from T-Mobile is scheduled for tomorrow afternoon, though the shipping details say it hasn’t actually been shipped yet. Supposedly coming from Kentucky to MN…kind of skeptical that it will be delivered tomorrow, unless they are upgrading it to overnight shipping.

    • Tim Moore

      I just got a text saying they were shipping them overnight.

  • LilKidLover818

    anybody have any luck tracking shipment by using UPS “Reference” search option; and using telephone or order number?
    this has worked for me in the past when i ordered through apple.com but same concept

  • Big Poppa Pump

    I ordered 9/12 eventually after all of the order debacles just like everyone else. My order still shows as “Backordered” and my shipping has not been changed. I am a Jump customer. I called customer care and they said that I will get overnight and I should have it tomorrow. I even got the email last night saying I should get it Friday, but I didn’t get a text message. So I am still in limbo I guess. Patience is a virtue, but DAMN!!

  • The Dog Faced Gremlin

    Anyone have any luck tracking shipment using “track by reference” option on UPS website?
    this has always worked for me in the past when i ordered through apple.com.
    try inputting your order or phone number

  • eagle

    Ordered 09/12 6 + Gold 128 at 7:30 am EST. Card was charged and I later received text and email yesterday saying phone would arrive on Friday. So far no other texts or emails from T-Mobile. I paid for ground shipping which was later reimbursed through bill credit by Loyalty Department.

    I hope my phone arrives Friday, and gets bumped up to overnight as some of these comments are saying. I cannot find a trace of my package on UPS even with UPS my Choice and/or using my telephone number, acct number, and/or order number as a reference number to search by.

    • eagle

      Nvm, just got the text message that they will be shipping my order via overnight. Thanks T-Mobile!

  • Tory

    I’ve received emails and texts all saying that I will be receiving mine on Friday, however when I try to check my order status online it says “were sorry our systems are down please try again later” and when I call tmobile all they say is its on backorder. I better be receiving it on Friday, I stayed up all night last week just to pre-order lol

    • The God of Thunder

      I got the same exact message and when I called she said it’s on backorder not shipping until next week

      • Tory

        I’m hoping that’s not the case and that their systems are just so messed up

  • Rez

    Checked my order today and it just says order placed…I am a new tmobile customer don’t know if that makes a difference

    • Rob O’Connell

      same here…

    • JRM

      Same Here. I’ve had a “Pending” charge on my cc since Friday. On Wednesday I got a second “pending”charge from T-Mobile but with $20 dlls less than the first charge. Now I only have the 2nd Pending charge on my CC. I have not received any emails or texts. I only got the confirmation email when I placed the order + the signed EIP confirmation that same day… with all the money I paid for 2 iphones 6+ I would expect at least an “estimated” delivery date…WTF

      • JRM

        BTW, I placed my order on Friday @ 7:37am

  • Don B.

    I ordered one 6+ 64gb gray and one 6+ 64gb gold at 4:45am PST. I am non-jump and I still haven’t heard anything. Bummer!

    • msohail

      I ordered 10 minutes after you .. 6+ 128GB and got a message saying we will give you a delivery date in 1 to 2 days

      • Don B.

        Are you in the JUMP program?

        • msohail

          Nope no JUMP… I did also order a iPhone 6 16GB later in the day and got a Friday delivery message for it.

        • msohail

          No JUMP

  • Jaramie Black

    Yes mine was successful. I just got a text stating they are using overnight shipping delivery.

    • eagle

      Can you post when you receive tracking information either by text or the shipping info gets updated on my.t-mobile?

      I am in the same boat as you, but I ordered using ground shipping and got a text saying it will be shipping overnight. I have tried trying to find the shipment on UPS w/ order number, acct number, and tel number to no avail.

      • Jaramie Black

        I will post when I receive tracking information. I bet itll be in the next few hours.

      • Jamie

        same with me, I got the text but no shipping number.

    • Vicki

      Me too,saying it was going to be delivered Friday…but still no tracking information on the website

  • Morgan

    Has anyone who got the 22-30 message yesterday hearing anything new?

    • xealo

      Thats exactly what I’m wondering. Nobody seems to have gotten anything afterwards. Neither from UPS or TMO. Sad considering I ordered early Friday morning with JUMP. No priority for me I guess.

      • Morgan

        I ordered Friday with jump, too. 6+ silver 16g.

        • xealo

          I’m still hoping that they upgrade the shipping to overnight later on today, but at this point it’s doubtful. My CC hasn’t even charged. It had the $1 hold, but that dropped off two days ago.

        • Morgan

          I haven’t been charged nor has $1 been held.

        • xealo

          Yeah as I said, doesn’t look good. I have heard though those texts are all bogus for the most part and that we may yet still get on-board for Friday delivery. Friggin’ who knows.

    • Ashley

      Ordered Friday with Jump, 6+ space grey, 16GB. Paid overnight shipping. Originally supposed to arrive 9/20, before they back-ordered all orders. Got the 22-30 message yesterday and nothing since. No charge to my bank account. I have never been more enthusiastic about a charge appearing on my bank account. Trying to be patient.

      • xealo

        Yeah seriously, me too!

      • Henry

        I got 9/22-9/30 message but My card has been charged already. I think it’s weird because the rep said they’d only charge my card whenever my device had shipped. Other than that I have no tracking number or anything but that same email

      • mike

        me either,, this sucks

  • Philip

    Anyone live in Georgia? Your new phone ship from what state? If it is a neighour state, I am not going to pay overnight shipping. Thanks!

  • I’ve gotten all of these messages stating I’m good, and I will have both of my phones on Friday. However, I’ve only been charged for one of them. So I guess I will just have see what happens later today with both orders.

    Latest message: Free T-Mobile Msg: We are shipping iPhone orders today using overnight delivery. Check your account for tracking information

    1 Gold iPhone 6 Plus 128GB – charged
    1 Space Grey iPhone 6 Plus 128GB – not charged.

    • Jamie

      i got the same text but my account doesn’t have any info on tracking info, do you know how to get that information?

      • Only thing I can say is we have to wait lol.

  • Juan

    OK I have a deadline now, by 5 pm no email or text come through and will try to resolve with care and see what happens I am canceling!!!!!!!!!

    • Why wait all this time then cancel at the final hour? I know it’s your choice, but stick it out. What phone did you order?

      • Juan

        Damn pissed!!!!!! Iphone 6 plus!

        • Hang in there man, it’s comimg.

        • Jamie

          i’ve also heard that everyone’s having tons of issues sending out their 6 plus-es
          but the 6’s are supposed to be on track…you might have to wait a little longer, but it’ll be worth it!

    • Jamie

      what just happened to me was i pre ordered 7 phones accidentally like 20 minutes after the pre order started bc i thought the orders weren’t going through, turns out they were going through but since I never looked at my email to sign the digital receipt, they never were completed. So I actually, not knowing that I had made orders that morning, called TMobile that night and ordered my 6 over the phone. Fast forward to today and I’m getting texts saying that my phone is being shipped out today (a day ahead of time) and that they’ve sent them out on overnight (even though I paid for normal ground shipping). We’ll see what happens. But does anyone know if we have to be home to sign for the package?

  • york

    Still waiting on tracking #, ordered an iphone 6 plus at approx. 8:05am EST on the 12th, received the (“Thank you for your iPhone pre-order. We have seen very high
    pre-order demand since the iPhone 6 and iPhone 6 Plus launch was
    announced, and want to assure you that your order is a priority for us.
    We will be sending you an update on the status of your order in the next
    1 to 2 days, which will include when we expect your iPhone to be
    delivered.”) notice via text and email and still waiting hoping it’ll come soon, let you guys know of any updates.

    • Tom

      This means you wont get the phone for 3-4 weeks. Im in the same boat.

      • york

        How do you know that?

      • Jimbo Slice

        how do you know it means a 3-4week wait?

    • Jimbo Slice

      I had the same bullshit

  • vR

    I tried every hour all night on Thursday night to preorder with no success. I went in to the TMobile store by my house which opened an hour early. At 9AM they store attendents couldn’t get Jump to work so they took my details down.

    At 3PM they called me and said my Jump order had been placed.

    We still have no details about shipping or delivery – just a message saying “we will notify you within the next couple days if your order ships.”

    I feel like paying all that extra money per month for Jump is turning out to not be worthwhile.

    • VicRooLoo

      “I feel like paying all that extra money per month for Jump is turning out to not be worthwhile.”
      And then later today you’ll get an update and then you’ll feel silly about yourself (hopefully)

      Or you won’t get any notifications and your order was backlogged and I’ll be here to share condolences.

    • Larry Griffin

      You only pay $2 more for jump than PHP calm down

  • Larry Griffin

    Got the text and email that I’ll have my phone tomorrow but I haven’t been charged yet and no update on mytmo

    • :)

      you ain’t gettin it dawg.

    • illy

      Yeah I got that text and haven’t been charged yet nor has my order status changed on mytmo.

      • Larry Griffin

        Thanks good to know I’m not the only one in the same situation .. don’t really want to call CS and get the run around anymore … i went off on them yesterday

  • VicRooLoo

    Got text and email. Card charged. No tracking number yet.
    BTW, this is for the 64 gig Space Gray 6.

    I feel like the 6+ and 16 gig models of both sizes are getting BTFO

    • summer

      i got that too for the 6+ 128GB.
      and i got another text saying it would be shipped overnight and to go to my account for tracking..but clearly no tracking..i dont trust the website anyways..its not updated

  • francis

    Anyone with the status “Order Status:Pre Order” says below the order status back ordered.?what does this mean?

    • TJ Ha

      “back ordered” just means they don’t have them in stock yet. Yesterday they updated the site to say “pre order” instead of “back order” in the top section of that report. Before they changed it I called Customer Service and that is where I got that info.
      Mine says the same thing.. a bit confusing, but I imagine the top section was just a quick fix where they will overhaul the rest later.

      • Jamie

        mine says Pre Order on the top and below says “BackOrder 09/18/2014 at 02:42:54 AM” but today around noon I got a text saying it’s shipping today with overnight delivery

        • TJ Ha

          same here. no tracking yet, I guess I’ll just see what happens tomorrow! :)

  • Lmrvrgs

    I got a txt saying iphones were shipping out today and they would be shipped overnight. I never paid for overnight shipping only ground. So idk what thats suppose to mean

    • VicRooLoo

      Its a free upgrade since your receipt should show you paid only for the regular shipping.

      Unless your phone doesn’t come tomorrow but on a later date. Then your text was incorrect

    • Jamie

      that’s exactly what happened to me! and now i just got an order saying “i hope your enjoying your new phone!” (even though i haven’t gotten it yet…) “thanks for adding premium handset protection” (which i did buy)

  • GooniesRgoodEnough

    i was just informed by tmobile loyalty that they are aware of us customers who received the “shipped overnight” text and it is NOT an error. We were upgraded to overnight to insure we would receive the phone tomorrow, free of charge. Also, it is a known issue that because of the sudden change we will more than likely receive the phones before we receive the tracking numbers. She put in my notes that I would definately get the phone tomorrow she had no doubts what so ever.

    • Guest

      Happy yet?

      • GooniesRgoodEnough

        I am happy, yes…..

    • york

      Hey did you just talk to a rep. because everything you said is happening to me.

      • GooniesRgoodEnough

        I just said that i talked to LOYALTY. LOL YES.

        • york

          That’s crazy, hopefully everything turns out right.

      • Laura

        Called twice and even they put notes on the account , that some are saying it just to satisfy the customer thats it !!!!! WTF!!!!!

    • Victor

      Holy S! I got the same bull from a CSR, like Laura , just saying it to satisfy a customer with no actual proof besides some damn notes!

    • TJ Ha

      That Sucks.. I paid for over night and they upgraded every one else… that sucks… oh well, I’ll call and bitch later :)

  • Eboogz

    I got this message today:
    T-Mobile Msg: We are shipping iPhone orders today using overnight delivery. Check http://www.mytmobile.com for tracking information

    Card charged yesterday… Still no tracking number. I hope they do fulfill my order on time.

  • Francis

    Got this status around 3am ”
    Order status : Pre-Order ”
    Order history
    BackOrder 09/18/2014
    at 02:44:27 AM
    “it changed to a backorder status to a pre order status”cc not yet charged..does anyone here has same situatiom with me and can someone explain?

    • Jose

      I have the same, I have not gotten charge yet! Iphone 6 plus here

      • Francis

        Same here when did you pre order you device?

        • Francis

          Have you asked tmobile cust rep?by any chance if we gonna get the device on friday?

    • Rob

      I got the exact same text. I just got off the phone with a girl in customer service. She told me that since there is a outrageous number of pre-orders, Jump customers still get priority, however, she said it’ll be awhile before we get tracking info. UPS is swamped with the orders and tracking # hasn’t been updated in their systems as well as T-mo’s. She also said that it maybe tomorrow before we know what our #’s are.

    • summer

      I got that as well, but they charged my account.
      Then i got another text that the package will be shipped one day over night and to go to my account to see the tracking…but clearly..no tracking.

  • cathom77

    Ordered Tuesday the 16th, text stating it will be here tomorrow also on Jump.

    • Techway J

      Guess I should have done jump plan….oh well

  • Techway J

    Ordered My 6 & 6+ 9/16 in store Both have : Order status : Pre-Order

    • Francis

      Sama here ..order status: pre order..have been you cc charged?

      • Techway J

        no i have not, only see one charge pending and I pre ordered two phones…

  • Hiro

    I received a text yesterday stating:
    “Free T-Mobile Msg:
    Great news! Your iPhone 6 Plus to be delivered between 9/22 and 9/30. We’ll send another txt with a tracking number once it ships.”
    To note, I’m a JUMP customer who ordered Friday at about 8:30 in the morning with 3 day expedited shipping (and that included confirmation email)
    Still haven’t received any further update.

  • lawbstercc

    Quick question — for people getting texts are you getting emails too?
    I switched to T-Mobile on the 12 so I have no T-Mobile number to receive texts yet

    • york

      Yea, but it’s the same information for the most part.

    • VicRooLoo

      For me I got the email last night at 9 PM, the text came this morning at 10 AM

      Its the same content though

    • Bulls3y3

      im getting text and email since sunday, wednesday and today. i order 128 gb 6+

    • Jamie

      got a text, no email

  • Jeff

    A lot of you won’t get a tracking number until the late evening tonight or tomorrow morning either before you get it or after. When companies ship large orders they are on a pallet on a plane or in a freight truck wrapped in plastic . They have one tracking number for lets just say 8000 phones and until it arrives in your state and distribution center and is parted out to each address it won’t update be parient

    • VicRooLoo

      So what you are saying is that because of the massive amount of orders to process its likely you won’t get an update on what your assigned tracking number is until the phone has already been sent out by the carrier.

      • Jeff

        Most likely . the phone is worth the wait

    • LilKidLover818

      All i know is i better be hold a new chubby in my hand tomorrow, and im not talking about my anaconda

      • Aiselcat

        lol whoa!

      • Mikee Sutton

        Damn, lol

    • SS

      That makes sense. Well all we can do is to just hope for the best! Not really worth worrying about and psycho-analyzing all these scenarios and what these standard tmo texts and emails mean. Sooner or later we will all get what we ordered!

  • Cole

    These are the two messages I got;

    Free T-Mobile Msg: Great news! You should receive your iPhone 6 on Friday. We’ll send another text with your tracking number once it ships

    Free T-Mobile Msg: We are shipping iPhone orders today using overnight delivery. Check http://www.mytmobile.com for tracking information

    I have not gotten a tracking number yet though

    The first message came last night around 10 then the second about an hour ago

    My card account was charged 2 days ago

  • Isaac

    Seriously tmobile fucked up everyone’s pre orders they can’t get their shit straight customer service reps tell you miss information I ordered my 6+ 64GB right as pre orders went live on the 12th I get a email stating my phone would be delivered on the 19th tommrow since then I have received more than 20 emails and text with different delivery dates also tmobile rep I spoke to was suppose to expedite my shipping that shit never happened it seems that tmobile doesn’t kno wtf they are doing I have been pre ordering iPhones forever and I have never had this much bullshit from one carrier

  • SirMakoto

    anybody know if all or most retail stores would have stock? i’m thinking of visiting a small retail store near me tomorrow morning.

    back to topic, my wife n brother is with att and both received shipping notices today, delivery expected tomorrow, shipping from PA to NYC.

  • nick

    most tpr’s will have 10 each, but for new lines only. That was what our management instructed us to do for tmo.

  • Jose

    Will Stores Have the 6 plus!!!!!??????? please update! Any tmobile Managers out there

    • Larry Griffin

      i heard stores are only going to have 16 gb of phones … and they’ll have very low stock

      • Jose

        ok thanks

      • Roberto Jaimes

        So no plus?

        • Larry Griffin

          not sure… to my understanding the plus was really delayed .. idk … i believe u can call the store in ur area to find exact details

  • prY

    My Credit card was charged yesterday. Got a text that ill receive the phone 9/19 and shipment will be expidited. Customer service stated that ill get it tomorrow because iphone shipment hub for the USA is in chicago and im in CHI city. Still waiting for tracking number.

  • Walker

    Spoke to a Tmobile rep about 1 hour ago to inquire about the WiFi Cellspot(they’re waiving the $25 dollar fee until the 24th btw) I also asked about my preordered 6 plus 64gb because I got the text saying that I should expect to see my phone between the 22nd & 30th and I asked if I was able to get my tracking number and she said that I might get my device before I get the tracking number.. Possibly on launch day or Monday(depending in your location) because they are shipping all phones ordered placed early on the 12th(jump or not jump) with overnight shipping regardless of you chose it or not….I sure hope I get a surprise waiting for me in the morning

    • Camille

      As much as I would love for this to be true, I seriously doubt it. I ordered same phone, got same email/text yesterday, and ordered that Friday. I’d be happy just to get it on Monday as that’s my birthday and the phone was my present to myself.

      • Jamie

        Happy Birthday! I hope you get your phone in time.

    • Taylor Kerwin

      is 12:55 PM on the 12th early enough? lol The CSR that placed my order said I was the first iphone order he was able to successfully place. I also got the 22nd-30th est shipping. Still no credit card hold or charge.

      • Walker

        I think you might be good. I called my order in at 9 something in the morning… I haven’t been charged yet either but In assuming that I will be at some point this afternoon or tonight

  • Jonathan

    after gone through 180 comments in this page…mostly i see 128 GB 6 plus (gold color) get shipped out most…

    64GB is high demand, so this might take longer to reach out to the ppl.

    tmobile retail rumored for only carrying iphone 6 (4.7) 16 gb and 128 gb and it is limited quantities.

    i pre-ordered mine gold 128 gb 6 plus on 9/12 around 5 pm over the phone. Non-jump customer. Add $8.00 / mo handset protection.

    website showed ordered placed after receive order number from text received
    backorder txt received on monday, 9/15.
    my cc card sent my alert on wendesday, 9/17 said t-mobile upgrade charged my cc, and around 40 minutes received t-mobile message say your iphone 6 plus should arrive this friday.

    recieve another txt today send we are sending the iphone 6 plus by overnight delivery. around 30 minutes later received another txt saying “hope you enjoy the new phone. Thanks for subscribing the PHP”

    No tracking number avaiable yet as per Jeff (below) said, UPS is working hard to provide tracking number to t-mo so t-mo can send to us.

    What i am just concerned is i hope it is not signature required as the UPS hub is far away (about 45 mintues drive) from my house.

    • Jimbo Slice

      So mine was ordered saturday 9/13 64 gold 6plus think i’ll have a long wait?

    • Rob

      Customer service said if no is home to sign, they’ll leave it..

    • O.o

      I ordered my iPhone 6 64GB around 3am. I am jump also got the same texts but no UPS tracking number. Called tmobile they say the texts were just lies phones coming in October.

    • VicRooLoo

      I haven’t had to sign for any packages in forever and I order things online a lot.

      Its possible that they will leave it in your box or outside your door. Get home quickly!

      • Monika

        Hi, I ordered two Iphones 6+, one silver with 16gb and one grey with 64gb. Both in the afternoon of the 13th of September. I got one message that I will get my phone on Friday. I could see that they charged just one phone, the one with 64gb. I didn’t get any shipping information or any information about the other phone.

  • TJ Ha

    Pre-Ordered Saturday at 10am Central. Got the text/email last night stating my order was being shipped (stay tuned for shipping number) at 8:40pm. Got Tracking number text (states to check site for tracking) at 10:25am this morning!! MyTmobile.com still doesnt have the tracking info for me (now 1:30pm), but they charged my credit card so SOON (I hope)!

  • Dark enV

    What’s this I hear abou stores not carrying the 64GB iPhone 6? I have two people joining my plan tomorrow and they both want the 64GB iPhone 6

    • krmtdfrg25

      T-Mobile stores only carry the 16GB phone

      • g

        Many stores are receiving 64 and 128 models depending on traffic rank

        • Krmtdfrg25

          I was told by store reps that they don’t carry the larger sizes in stores, you have to order them and have them shipped.

      • Dark enV

        I called around, apparently one of my stores will carry the 64GB model but only in Space Gray

    • VicRooLoo

      Store have a very limited amount of stock. Those people might have to wait…

  • Kenisha

    Did JUMP upgrade Friday Sept. 12 7:41pm EST 128 gb space grey. CC charged yesterday around 2pm EST text and email stating Friday delivery around 7pm yesterday followed a text this morning stating phones will be shipped today for overnight delivery. My tmo account still says back ordered and not pre-order and it still has the original backorder date 9/13/2014 at 3:14:21 AM..also I have not received any shipping info…should I be worried

    • TJ Ha

      I’m Right there with you. Hopefully we’ll get tracking emails tonight.

    • Jake

      UPS systems take a while to process orders. Very possible you’ll get your phone before any shipping info becomes available on their website since it’s overnight. Happened to me before, hoping for the same.

  • coop5454

    Wouldnt know. Ive been trying to order one since 3 am Friday. Tmobiles system keeps screwing me, my credit cards keep saying wrong address. Its been a nightmare dealing with countless representatives who start from scratch each time i goto them. I was even told yesterday by a customer care representative that i could go to the store and pay cash for my preorder and be able to pick the phone up on Friday at the store. No hassle. I showed up to the store to pay to pre order and was informed that customer care lied to me…… ive been raising the tmobile flag for 7 years, and this is how they treat me. Not happy at all.

    • Jamie

      same with my family. We’ve been tmobile customers for 9 years, 3 lines with smartphones, super loyal. But we’ve had bad customer service from the start. Recently it’s been better but still doesn’t make up for these glitches.

  • TJ Ha

    I was up until 3am expecting to preorder at 2am.. no luck so I went to bed. When I work up I logged in and saw they were doing preorders and tried to “Upgrade my device” to no avail. So I called, Customer Care took care of it with out a hitch as far as I can tell.
    Negatives:
    I registered for the “notify me” for the preorder, but never heard anything from it.
    Website was not able to process my order
    Description of my order online only shows 1 phone, (as well as emails received) when I ordered 2 (one for each my wife and myself), Customer Care confirmed there were 2

    Though it wasn’t as smooth as I’d like, I’ve dealt with much worse systems. There is definitely some room for improvement though..

  • David

    Such BS!!!!! I was told my order was canceled due to the system error with my EIP agreement. So therefore I would have to place a new preorder! Wow T-mobile that’s really not fair!

    • write to JL on twitter ASAP!!!

      • David

        Yes I did that was my first step actually. Thanks for the advice.

  • I have still yet to receive a text or email since I placed my order on 9/12 at 8:30 AM EST. 6 PLUS 64GB. I tried talking to customer service, and may or may not have spammed their twitter accounts, and all they can tell me is that my phone is currently on backorder and will be updated whenever they get their shipment in. They said they would have their shipment in yesterday… Anyone else not receive any info that ordered on 09/12 in the morning?

    • york

      Same here still waiting on my cc to be charged and tracking #, I ordered my iphone 6 plus 16 GB on the 12th at 8:05 EST.

      • york

        8:05AM EST

      • yep, havent been charged yet either.

    • andrea

      I also ordered the 6Plus 64GB on 9/12 at 12:36 p.m. … I spoke to a representative this morning and she said I’m not on back order so I should receive my phone tomorrow or Saturday. My CC hasn’t been charged and I haven’t received a text or email from them.

      • Well, that’s pretty lame. They told me that when my cc gets charged, I can expect shipping, but until then, I am on backorder.

        • SS

          gets charged as in it’s posted and not showing as pending?

        • I would imagine as either. I haven’t even gotten a posting yet.

      • nik

        wow, wonder if she is right. I’m in the same boat.

    • Chris Sousa Ebels

      Yeah the same. I ordered the 6Plus 64g grey on friday 12th. No text or email. SO I guess I’ll find out tomorrow or Monday :P

  • Tmo Manager

    I am a store manager in Colorado. We only received 10 iPhone 6 space gray 64gb per store.

    • Jamie

      are those for sale at the store or to ship out to customers?

      • Tmo Manager

        They are in store first come first serve doors open at 8 am

        • I love this back-and-forth Rob action. It makes it look like the OP is just having a conversation with himself.

        • tmo manager

          Nope not rob here actual manager for tmo

        • Oh, my browser must have screwed up, I noticed there were a lot of Rob’s on here.

        • RobBoner

          did somebody call me

    • Guess

      This is obviously a lie as it’s been confirmed multiple times that T-Mo stores only carry the base configuration (16gb) with higher GB available only through online ordering.

  • Jamie

    Does anyone know if we have to be there to sign for our iPhones or if they’ll just leave them at the door?

    • Chardog

      I couldn’t reasonably see UPS being allowed to just leave them…. Too much risk of theft..

    • Mac

      If they had to have them signed for nobody would ever receive the product. They will just leave it i think.

    • Way too expensive of a product for them to just leave. You may be able to do the whole leaving the note on the door saying you give them full permission to leave any package and actually sign the note. Even then, they still might not.

      • Mac

        UPS doesn’t know what the package is. It is just in a box.

        • Tim Moore

          But T-Mobile, or whoever is shipping it, can request a signature be required.

        • John

          Yup

        • Mojoe

          A friend of mine actually worked as a driver a while ago, and he said that there’s a marking somewhere on the box which tells them if the item is valuable, breakable, explosive, etc…he never told me what it was though.

      • Jamie

        i checked the ups website and you need a tracking number to do the online signature and none of us have gotten a shipping number yet

        • sgib32

          You will get one once it ships likely when it leaves a local facility. Say I am in dallas when it hits the dallas UPS hub UPS (because I have my choice) will send me and email letting me know i have a package being delivered at my address that day then I can chose to pre sign or I can chose to ask for my 2 hour delivery window etc. chances are UPS is gonna be slammed so they aren’t going to arrive until 5ish. I work from home and sometimes I don’t get deliveries until 8pm on their busiest days or around the holidays So if you are home in the evening you will be home when it comes :)

    • John

      Did you not see the UPS screen shot of a package coming to Destiny? The screen shot shows a delivery date for today and says a signature is required.

    • sgib32

      If you are concerned get the free UPS my choice you can sign for packages online and they will leave them at the door “pre signed” or you can pay for the 40 a year membership and they can text or email you when the delivery person is 2 hours away from delivery.
      I can guarantee they are going to require signature.

  • Edgar

    Hey guys I got the same message telling me that I will receive my phone and to check out my tracking number and it was never there. I called t-mobile and they told me that they are shipping the phones on Friday. Therefore you won’t get them until Monday or later in the week. It sucks it really does, I was so happy I had placed the order otp but even then I won’t be getting it til next week :/

    • Jamie

      Did your message say “overnight shipping” or “either on the 22/23rd”?

      • O.o

        Overnight

  • Lee

    I haven’t gotten any text…

    • me neither. ordered mine 8:30 AM EST on 09/12. I thought for sure that was going to be early enough. Still have original backorder status online. no CC charge or pending charge. 64GB iphone 6 plus

  • Mojoe

    Ok, so supposedly my order was canceled from tmobile’ send, but I received a text saying my space gray 64gb iphone 6 Plus should should be delivered between the 22nd and the 30th. I’m rather confused. Lol

    Also, Tmobile said that they were seeing that three orders were canceled…which is true! the 4th order succeeded. I feel like maybe they’re lying to me and saying that it got canceled because they can’t see it…

    My order number is a S000XXXXXX number, which the rep said wasnt normal…

    • Not Convinced

      Hey, yes this happened as well to me, but I have text and email telling me I’m receiving my phone tomorrow. I’m confused even more.

      • Mojoe

        Was it a jump upgrade?

        • TJ Ha

          JUMP! is tmobiles plan that allows you to upgrade your device more often. (again.. :) )

        • Mojoe

          Read the question again.

    • David

      Where did you place the order?

      • Mojoe

        It was a jump order online. but a phone rep actually started the process for me by doing something to my account…I know that’s vague, but I don’t know what she did. I guess like prequalified my upgrade or something…

        • David

          I was just told my order was canceled due to the EIP agreement not signed, which is totally false because I have a copy in my email to prove it. I was told I would have to place my order again. Which is really not fair.

        • Mojoe

          Yep. I had the same thing happen to me. I actually initiated the new order, but haven’t received any info, confirmations or EIP emails…so…I’m lost.

          From what the rep was saying, I had only placed three orders and they were all canceled. Which is right. But the fourth one was successful, and it looks like they can’t see it.

        • David

          My CC has a pending charge so I really don’t want to place another order. I need to find out what is going on.

        • Mojoe

          What time did you place the order? Mine was 11:31 AM PST. I don’t have any charges on my card yet…Atleast from what I can see.

        • David

          I placed my order on 9/14 my local time was about 6pm EST I received the EIP agreement right away, Signed it and then received the txt that they will provide more info. once device is being shipped. I spoke to an online agent and he told me the bad news. Also I spoke to my CC company and they told me that there is a pending charge. I’m really confused!!!

        • Mojoe

          Was it a jump upgrade?

        • David

          Yes.

        • Mojoe

          Ah, the jump priority…that’s probably why you have the pending charge.

        • David

          It’s not shown on the CC website anymore but still on their system at my CC company.

        • Mojoe

          Tmobile needs to get their stuff together…that’s all I’m saying. Lol I realize the preorders were insane, but c’mon! :D

        • David

          Highly Agree. I hope all sorts out soon.

        • Mojoe

          Yep me too. I wish you luck, my friend!

        • David

          Likewise to you bro!

        • Mojoe

          Hey, so good news! I called tmobile and spoke to a lady about my order. I told her that it was a jump upgrade, and she looked it up. She said everything was in perfect shape and that i had infact signed the EIP. My order WASNT canceled!

          I hope this is also the case with your order. Maybe call and specify that it was a jump upgrade?

        • David

          Hey, that’s great to hear! I hope I can get the same answer because on my account it doesn’t say it’s cancelled. I am talking to T-mobile via fb and twitter so I hope everything will be in okay standing once again.

        • TJ Ha

          JUMP! is tmobiles plan that allows you to upgrade your device more often.

        • Mojoe

          As my mother used to tell me when i was learning to read…”read what’s there!”….

        • Tmobile Sucks!

          welcome to the club, they should just be upfront that they ran out of phone.

        • David

          I ordered the Space Grey 64GB 6+

    • Brian

      Orders in that format are Jump orders, completely normal

      • Mojoe

        Can the Tmobile cs reps not see jump upgrades or something?

        • Brian

          They can, different process for looking it up though

        • Mojoe

          Interesting…maybe I should have told them that. :P

  • Michelle

    This thread is getting confusing…
    My order status says “Pre-Order” does that mean I should expect it tomorrow??

    • Seattle gang!

      Mine says pre order too

    • Jamie

      unless you received a text or email saying “overnight shipping” you should get it depending on what grade of shipping you chose

      • Michelle

        I heard they posted on Twitter that all pre-orders are now overnight is that not true..?

        • Mojoe

          News to me…I sure hope so, though! :)

    • Dark enV

      Mine still says cancelled even though T-Mobile told me it’s not

  • Seattle gang!

    Ordered 6+16gb gold 8pm pst Sunday. I’m only late because they screwed up my order Friday and told me false info Saturday sigh. Anyways I’ve only received the text from tmobile saying I would get a ship date in 1 to 2 days which was yesterday

  • Guest

    It was a jump order online. but a phone rep actually started the process for me by doing something to my account…I know that’s vague, but I don’t know what she did. I guess like prequalified my account or something?

  • Carlos Jimenez

    I preordered a 6+ 128gb silver on the 12th @ 5:20am PST. There’s still a pending charge on my card for the total since yesterday afternoon, hasn’t posted yet. I got the texts, one saying I should receive my iPhone 6+ Friday, and another one saying they are shipping iPhones today using overnight delivery. I logged in to my tmobile account to check the status and it says “pre ordered” and a check mark next to it and in order history it says backordered. So I don’t know what to believe now. Haven’t gotten a tracking number and I guess the rep that took my order over the phone took down the wrong email because I haven’t gotten any emails regarding this order.

    • Robert Munden

      I am in the same boat as you but with Space Grey. Showing Pre ordered with Check mark but the history is showing backordered. Right now im just sitting and waiting and keeping my fingers crossed.

      • Carlos Jimenez

        I guess we’ll see later on today or tomorrow. Good luck!

  • Hiro

    btw, I was charged on the 13th… still haven’t gotten anything except yesterdays 22-30th delivery… preordered 8:30 am friday, which originally quoted shipping on 19th, 3 day shipping select and delivery on 22nd… soooooo……. hmm.
    And it’s a JUMP order.
    Online, it says the status is still backordered…

  • draws

    Why don’t everybody just sit back and chill, the phones will come when they come!!!!!

    • Michael Vicente

      the main reason we pre order is because we want to have it first

      • draws

        I understand, but look how many people on here saying the same thing but with a twist. They are working hard to get the phones out but patience is virtual

        • Michael Vicente

          agree but this really suck.

    • Mojoe

      Curiosity, bro…’enough said.

      • draws

        I get that also, but what can anybody really do about the wait….nothing

        • Mojoe

          This is true. We’re just trying to figure out what’s going on…I’m especially interested, because my phone may or may not have been canceled…so…trying to see if others are having this issue. :)

        • Ignore him. You don’t have to explain yourself to the guy saying something we already know.

  • Techway J

    Everyone calm down lol

  • Pudizzle

    I just talked to a T-Mobile rep. He says he has no update on my phone, it’s still showing pending. My AMEX shows a charge for the full amount (1,033 USD) on the 17th. The rep said if you were charged than chances are that you will be receiving your phone tomorrow. He said the 2nd round of phone are set to be delivered in October but he doesn’t know when. I just don’t have a clue what is going on but I am excited about receiving my 128GB Gold iPhone 6 Plus.

    I’m a Jump customer that ordered on the morning of the 14th.

    • Guest

      When did you pre ordered?

      • Pudizzle

        Order history
        Pending Shipping 09/14/2014 at 10:07:11 AM
        Delivery method
        UPS Expedited Next Day

      • Avich

        “I’m a Jump customer that ordered on the morning of the 14th.”

  • Jamie

    HUGE UPDATE:

    Go to mytmobile.com and go to “track your order”

    I got a text with my order number the day I ordered it, type that in and your zip code in the appropriate boxes and it will tell you the status of your order

    IMPORTANT: go to the UPS tracking website and underneath In the Shipment Reference text box, enter your 10-digit T-Mobile phone number in the following format: XXX-XXX-XXXX . It gave me my shipping status and it says that it is arriving in one day. I live in Chicago and it’s currently in Kentucky as of 10:42 this morning.

  • aznhomieboi1689

    Talked to the REPs:

    this is what she said in regards to those who received the texts:

    “Very good, no worries, you can breath easier. Please be informed that notificatiions were already sent to all customers who will be receiving the devices on Friday and since you received one, you can expect the phone on Friday. Please also be advised that you may receive the devices before a tracking number is available.”

    Look at last sentence….”…you may receive the device BEFORE a tracking number is available”. Does that make sense?!

    • Mojoe

      They’re going to airdrop them to us. Lol

    • Alex

      Seems legit.

    • AJ

      Sweet.

    • krmtdfrg25

      I have had this happen with T-Mobile before, so yes I can believe this.

    • Kris

      :)

    • Vicki

      My husband who works in logistics (shipping) says they sometimes only scan at delivery

  • Jamie

    HUGE UPDATE:

    Go to mytmobile.com and go to “track your order”

    I got a text with my order number the day I ordered it, type that in and your zip code in the appropriate boxes and it will tell you the status of your order

    IMPORTANT: go to the UPS tracking website and underneath In the Shipment Reference text box, enter your 10-digit T-Mobile phone number in the following format: XXX-XXX-XXXX . It gave me my shipping status and it says that it is arriving in one day. I live in Chicago and it’s currently in Kentucky as of 10:42 this morning.

  • shysox

    Ordered the 6+ at 09/17/2014 at 03:20 AM using EIP, no jump. 6+, space gray, 16 GB. Did not receive any kind of update.

  • slayed4ever

    how do you send a phone without a tracking number?

    t-mobile is full of lies

    • krmtdfrg25

      There is a tracking number with UPS but the issue is T-Mobile is slow getting it to you. I had this happen with a replacement phone with them. They said would get a tracing number, never received it, called them the day they said I would get the phone, still no tracking #, phone is delivered 1 hour later, tracking number shows up 3 days later with a delivery date of the day I got it.

    • TJ Ha

      haha
      I think its a volume issue, they haven’t updated the tracking numbers because they are shipping so many phones. Not receiving the tracking number in a timely manner has happened to me on several occasions from various online shops, amazon included. Timely manner being, before I received the package :)

    • Techway J

      not true. they don’t provide the tracking…UPS does

    • Rafa

      totally possible. UPS sometimes do not generate the tracking online for 12 hours so they could be intentionally doing it here because of mass shipping direct to consumer. they wait for a 2nd and or 3rd scan

  • Apple

    I just received my iphone 6, awesome, tmobile is great

    • Kris

      what?? no way

      • mike

        hi kris..

        • BigRob

          Hey Mike…

    • TJ Ha

      Where are you, when did you order?

    • aznhomieboi1689

      LIAR, NEED PROOF

    • philliprodri

      pics of gtfo

    • Jorge

      I believe it! my younger brother got his about an hour ago!! I am pissed! where is mine!

    • Walker

      Hell no lol….where’s the proof?. Not saying that you’re lying or anything but.. Just skeptical because of all the mixed messages we’re getting from Tmo saying they aren’t shipping till tomorrow

      • Techway J

        he lying

      • Harold

        Jorge send me proof and I will believe you

      • James

        Harold he just posted pics on his facebook , mad just mad, did you see it? I sent you a pic on your gmail

        • Walker

          No I didn’t get it

  • AGL

    I just got charged on my account less than 10 minutes ago!! since I placed my order on the 12th at 3.30 pm, then I received and email on the 13th saying my order is being processed….finally today I got charged, I hope I receive the 2 iphones 6+ 128 GB space gray…I am not JUMP…I used EIP.

  • PJ

    I just ordered 6+ today and my delivery date is the 9/26

    • philliprodri

      lol idk how its possioble but good for you:)

      • PJ

        That’s what I was thinking

    • Phil

      That’s funny. My name is PJ, too. I ordered mine on Sept. 12 at 6:06 a.m. The site didn’t allow me to process any orders until about 5:15 a.m., plus I had to get someone on the phone with me to get a better credit rate for the 128GB iPhone 6 Plus. I got a notice yesterday or the day before that I will receive mine on Friday, but no tracking number yet or any follow-up e-mail.

  • Tmobile sucks!

    Mine got cancelled today with Tmobile saying that my payment got declined but my cc statement is showing that it went through. I called the bank and they said the payment went through so looks like T Mobile was making up stuff. I called them again and got some mumbo jumbo about the payment being on hold and I needed to reorder which I politely declined and they told me that my money will refunded in 48 hours. “Payment got declined yet am still getting a refund:)) Liars!

    • Techway J

      they are swamped. they dunno what to do lol

  • Techway J

    talked to customer service. they said they are working on the site thus for the most part things are not updated. I pre ordered in a store on the 16th and according to the c.s. rep my phone was shipped last night despite what mytmobile currently says…could be a case of them not being able to update pages fast enough for all us hungry wolves.

    • Techway J

      also check out TechwayJunkies on youtube…soon there will be quite a few apple videos on there (case reviews, app reviews etc)

  • Jamie

    IMPORTANT: go to the UPS tracking website and underneath In the Shipment
    Reference text box, enter your 10-digit T-Mobile phone number in the
    following format: XXX-XXX-XXXX . It gave me my shipping status and it
    says that it is arriving in one day. I live in Chicago and it’s
    currently in Kentucky as of 10:42 this morning.

    Tracking numbers are the phone number of the device you ordered it for. Just search your phone number under SHIPMENT REFERENCE, not under tracking number. It will then give you a proper tracking number. You must have this number before you call UPS.

    As for signing for the phones I just called UPS customer service and they do know that iPhones are in the packages and that we do have to sign for them; however, depending on your zip code if you’re not home on Friday to sign for the package, certain areas will receive their packages Saturday, certain other areas will have to wait to sign for them on Monday it really depends on where your shipping address is (you must call for this info). You also have the option ,if you call, to keep your phone at a UPS service center so you can pick it up at your convenience to avoid continuous missed UPS men. Unfortunately, they don’t allow you to change your delivery address “due to security reasons”, so you can’t change to have it delivered to your work address. But I was able to sign up for delivery status updates sent to my phone and email from the UPS website.
    Hope this helps.

    • Lee

      Still nothing

      • Jamie

        did you enter your number into the right box?

        • Lee

          Which box

        • Techway J

          I put my number in both boxes nothing….how exactly did you do this?

        • Jamie

          i literally just went to ups tracking site and under the “track by reference” box i put in my area code and phone number for the phone im upgrading and left the dates as they were and hit submit and it gave me the usual shipment tracking status info

    • AJ

      I got Nothing

      • Jamie

        hmmm i mean i dont know why it would work for me and not for anyone else
        when did you order your phone?

        • AJ

          7 am eastern maybe even a lil earlier, on the 12

    • Danielle

      nothing here either when searching for phone number as reference. they charged yesterday and i got all the texts telling me its coming tomorrow

      • TJ Ha

        Same here. Ordered Friday around 10am Central.
        Used “Track By Reference” with phone number in the format 123-456-7890 (and it didnt give me any results)
        iPhone 6 64gb space gray

        • Danielle

          yeah, i did it without the hyphens and it still did not bring anything up, i think its okay tho, i got all the other confirmations, and the charge so i guess it is what it is :) i just work from home so i wanted to plan when i needed to be avail for the door

        • TJ Ha

          Me TOO! Well, that and I’m excited :)
          I also set up UPS My Choice, now they will send me email notifications when they have a package with my name on it!

        • Danielle

          yeah, i have my choice and all that jazz but nothing is there for me yet

        • TJ Ha

          same

    • Techway J

      ..also when did you pre order. I’m just outside of Chicago myself so i assume we would be close in shipping times.

      • Jamie

        i ordered around 6 or 7pm on September 12th (the day it came out)
        If you live up north there’s a shipping center in northbrook that you can have it held at

      • Jamie

        also it says that i should receive my package anytime until 3 tomorrow

      • Jamie

        update: it said it left the warehouse in kentucky 5 minutes ago so i’m expecting it to be delivered tomorrow morning….

        • Techway J

          when did you pre order

        • Jamie

          7pm central time, September 12th (the day pre orders started)

    • Michael Klopp

      What’s the weight of your iPhone order? I’ve found a order with my number but also ordered a Personal Cellspot. With my luck, it’s the cellspot I see.

      • Jamie

        1.00 lb

  • ralph

    I ordered my phone on the 11th with a confirmed EIP before midnight. called to confirm my order was in the system as much. Rep told me this morning i should receive a text sometime today. I have heard 6+’s are shipping from china and 6’s are shipping domestically. this could hold up my order as i have both and if they plan to ship together they would have to wait for mine to arrive in the US and then ship. i might not get mine until Monday the earliest. i have yet to get the text though.

    • DreadyMcPicker

      First wave of 6+’s shipped out of xasdfiasdfalisndf, China last week and landed in Chicago, IL on the 14th or 15th so they are already in the US :)

      • TJ Ha

        xasdfiasdfalisndf.. LOL

      • ralph

        whats to say that they are for tmo?

  • Sin Vega

    How long is the Delay with iphone 6 through tmo? Like as far as ordering tomorrow?

    • Aaronhughes

      you can pick one up at the store tomorrow. Limited stock so go early!

      • Sin Vega

        I mean as far as ordering online?

        • rafa

          probably looking at a moth from most estimates

  • AGL

    SOMEONE KNOCKING AT MY DOOR, guess who was???? UPS. Guess what i have right here with me??? :)

    • Lee

      Yea ok

    • IWANTIPHONE

      You got your iphone?? Any signature required????

    • Jamie

      what state/city do you live in????

    • bob90210

      Pizza for lunch?

    • >_>

  • tomnewtn

    TMO sent me another text today to say they are shipping, to go to their website for tracking info. But there was none. It’s happened like that before.

    • Michael Vicente

      if they charge u, u r good

      • tomnewtn

        Yeah, they did yesterday when I received the first text. So I guess I’m good to go. I’m in no hurry but I hope everyone who ordered sees them arrive asap.

  • Ben Appelhof

    I just got an email saying my iPhone order has been canceled after many texts about it arriving on friday. This is so frustrating. Anyone else have this happen? Calling CS right now. I think I’ve called them twice a day for the last week.

    • AJ

      what did your order number start with?

      • Ben Appelhof

        314160…

        • AJ

          did u receive the text today about it being shipped overnight?

        • Ben Appelhof

          Yes. I called and they said my card was declined. which isn’t possible.

        • krmtdfrg25

          How did you order? Cause when I called they had 2 orders for me and 1 had been cancelled due to not signing the EIP documents. Told them I was looking at the EIP documents email right now and told her the order # I had which was from a JUMP upgrade online. Th eother order # started with a 213… She said I should get it tomorrow, fingers crossed

        • David

          did you agree to the eip agreement?

    • Ben Appelhof

      Called and they said the card was declined… Which is impossible. This is one of the most frustrating experiences i’ve ever had.

  • philliprodri

    this slayed4ever is a major troll

    • slayed4ever

      Why yo so mad?

  • Kris

    I don’t know if I just get dumb reps… but the guy I just talked to said, he doesn’t know what to tell me. I received the texts from Tmobile stating the phone will be shipped over night – to receive the iphone 6 plus 64 gb tomorrow. But when I log on to mytmobile.com – it says the order status is “pre-order”… but that the order history is “backorder”.

  • Chris Salinas

    My order has been saying Back Order since Monday and last night changed to Pre-Order but my card still hasn’t been charged and i ordered mine at 730am CST on the 12th … This is BS

    • Ryan

      Same thing wih me except I ordered at 4:00AM Central on the 12th!

    • Chuck s

      That is what mine says too. I been watching that and my bank account all day.

    • Ryan

      Keeps going back and forth! Now says preorder again instead fo backordered!

  • Seattle gang!

    What the eta if you ordered 6+ 16gb Sunday? Csr told me it wouldn’t effect my shipping date and I’m not a jump customer

    • Jamie

      i saw on tmobiles website that if you delivered it by sunday it will be shipped with all the other phones ordered before yours

      • Seattle gang!

        I hope. I got the email from tmobile yesterday saying I would get the estimate ship date in 1 or 2 days

  • Carlos Gomez

    Hey, I received my iphone 6 an hour ago and i love it

    • Yo

      Really?

      • slayed4ever

        pics or it didnt happen?

    • o.o

    • Jamie

      post pictures!
      also was it delivered UPS?

    • Jonathan Drew Rudd

      Where are you located? Close to warehouse?

    • sgib32

      Did you get the text that you were receiving it Friday?

  • Rob

    T-Mobile just called me, automated service conducting a survey, anyone else get that call?
    Hah! Wrong time to call folks. I told them the lady who helped me was very professional, however her knowledge of the situation at hand (the iPhone shipping ordeal we are all going thru) was terrible. I made sure to know that it wasn’t her fault and that her superiors are to blame for poorly informing their subordinates.

    Now, watch, lol I’ll get a e-mail saying my iPhone order that’s supposed to be here tomorrow, is cancelled.

    • DreadyMcPicker

      I got the exact same call after speaking to a CSR yesterday and said the exact same thing. I almost wish they weren’t darn so friendly and professional so I could justify my anger and impatience!! haha

  • DreadyMcPicker

    I’m having pretty much the exact opposite experience as everyone else… My CC has been charged but have not yet received shipping notification via text or email. CSR says if I have been charged, the phones have shipped but this is a little worrisome without any kind of contact to verify this. I pre-ordered a 16gb 6 in gold and a 64gb 6 in silver (not a “JUMP” upgrade, just bought the phones outright) in a brick and mortar tmobile store on Saturday evening, so I am a little surprised (but definitely not complaining!!) that we’re in the first wave of shipments. Also, I was never given a choice of anything other than standard shipping so does anyone know if I will be receiving on the 9th or should I expect sometime next week? Thanks for your help and for sharing your experiences, everyone! Happy Iphone-ing!!

  • Roberto Jaimes

    Ever since this phone has been announced its been a pain in the ass. My account is suspended now and there’s no need for it anymore.

  • Aaronhughes

    order was cancelled?? wtf.. thanks OBAMA ya idiot!

    • VapidRapidRabbit

      Don’t you ever come for President Obama. TF is wrong with you?

  • Ryan

    I got up at 2am on the 12th to preorder the 6 plus. Got it confirmed on phone order by 4am. Website wasn’t working yet for preorders when I got mine in. Then received backordered text message Sunday the 14th. Have received no update since. Most frustrating. Wish I could just get a simple answer of shipping date if other people have theirs scheduled for delivery already!!!

    • I’m so glad someone else had the same problem as me. Have you had a charge on your credit card yet?

      • Ryan

        No. It would be charged to my TMobile account I assume since I did the EIP

        • TJ Ha

          EIP doesn’t cover 100% of the device, you have to put money down right? I did, they said they’d charge my credit card when it shipped, and there is a charge pending from them. YAY!

        • Ryan

          No charge pending for my $200.00 down payment. This sucks!

        • Ryan

          What time did u order yours

        • TJ Ha

          Got EIP Confirm around 9:30 am Central. So ordered around 9am on the 12th. Not JUMP!, called customer care to set it up. ordered 2 iphone 6 64gb (not plus) one space gray, one silver.

      • yeah, same here. I’ve tried calling them, and they just told me that it was on backorder and that ill get it earlier than those who ordered them over the weekend.

      • Ryan

        Just called TMobile and they said 8 weeks for shipping of the iphone 6+. ridiculous!

        • TJ Ha

          Did they now… lol

  • Darron Crowe

    I can’t imagine pre ordering the new iPhone 6 and then the company saying the order was cancelled for no apparent reason other than an error occurred. I would just ship to another carrier. Remember to sell your iPhone the easy way and get cash fast.

  • Cam Fas

    Can confirm just got off the phone with customer service they have so many order at that you may not get a tracking number but will still get your order if you got a text or email

    • Billy

      An text stating the phone shipped or a text/email period?

    • Rob

      Yeah, but with all the back and forth with them, you can’t believe what they say anymore. I’m gonna call after work and ask about what you were told, and I can bet money they’ll tell me some other story.

  • Peter Henry Valleys

    I preordered both an iPhone 6 and 6+. I did them separately. Did the 6 first the. 10 minutes later the 6+. I have only been charged for the 6. But I got two texts message saying both my orders are ready to ship in 1 or 2 days. Called c.c and they said they’re both cancelled.

    • sgib32

      If it’s JUMP they wont know. I would verify with a supervisor though. I had over 7 orders placed and 2 also for the 6 on the 11th and the phone wasnt even available then I think there’s alot of confusion.Chances are if you got a text it’s because your orders did go through. Do they show as cancelled on you m tmobile.com

  • Tyler

    Mines coming tomorrow:) smooth process

  • Peter Henry Valleys

    The funny part is that their order number was completely different then the one I got on my texts I got. I gave them my order number and they said it doesn’t exist. I did mine orders as a jump costumer.

    • krmtdfrg25

      I had that same problem, they cant see the jump order number in CS. SMH. Did yours start with “S”…If you got the text and email about Friday you should get the phone.

      • mieka

        I’m so over tmobile. So when I tried to do my jump upgrade Friday it kept kicking me out. I called cs and told the guy and he was like he can take care of it for me. We processed the order and I signed the eip everything is fine. My boyfriend ordered the 6+ Monday and I noticed that his was showing an option to print the return label and showing his old device info online and mine wasn’t. So I called cs again and verified with some stupid ass lady that the order was placed thru jump and she kept saying yes then giving me info i didnt ask for like she was reading a script. So then I call tmobile to verify again and they tell me the order was

      • Peter Henry Valleys

        My order did start with a s. Yea I got a text on two different p#s witch are the ones I used tu upgrade. Did they found your order?

        • krmtdfrg25

          Finally was able to check by Reference Number on UPS.com and got:Doraville, GA, United States09/19/20147:20 A.M.Out For Delivery

  • beast

    hmmm bunch of miscommunication going on… imma just wait until it comes. if it’s tomorrow, cool. if not, i will be patient and wait.

    • Peter Henry Valleys

      Have you been charged for it

      • beast

        yes. and i got all of the texts and emails a lot of others have. imma just be patient. not really that important. not enough to get all worked up over.

        • Peter Henry Valleys

          As long as I get my plus it’s all good. What if they end up shipping the galaxy s5 or something like that.

        • TJ Ha

          LOL that would be a lot of pissed off users :)

        • Peter Henry Valleys

          What phone did you ordered

        • TJ Ha

          iphone 6 64gb space gray and silver (non plus) ordered around 9am central sunday

        • Peter Henry Valleys

          You haven’t gotten a text or email regarding your purchase?

        • TJ Ha

          no, i did. just no tracking yet.

        • Peter Henry Valleys

          I got charged for one but not the other but got 2 texts yesterday that they will be ship in a day or 2

        • beast

          Think i would be highly pissed!! HIGHLY!!! PISSED!!!

  • Cam Fas

    Text or email period saying you should receive it tomorrow looks like a pallot of phones all wrapped up may have 100 or 1000 phones or 2000 and it’s hard to scan them all on such a massive pre-order like this

  • Jess Gonzalez

    I just got this about an hr ago hell yeah! ——Free T-Mobile Msg: We are shipping iPhone orders today using overnight delivery. Check http://www.mytmobile.com for tracking information

  • Hanz

    Mine went pretty well! Got 3 confirmation messages/emails so far.. Last night got: ”Great news! You should receive your iPhone 6 on Friday. We’ll send another text with your tracking number once it ships. This morning got: ”We are shipping iPhone orders today using overnight delivery. Check mytmobile.com for tracking information.” So far no tracking info, but I would think it comes up later on.

  • TJ Ha

    Well, not a ton of useful information here :)
    Biggest help, sign up for UPS My Choice, and set up email notifications and MAYBE you’ll know before it shows up.
    My order number: 2131202XX (not really xx, but I’m not giving out the full thing…)
    Ordered iPhone 6 64gb Space Gray for me and Silver for wife (not 6 plus)
    Got EIP Confirm on Fri, Sep 12, 2014 at 9:26 AM Central

    Got subsequent txt updates from Tmobile at 9pm last night letting me know they will follow up with shipping, and got “Shipping” text around 11am. No shipping details on MyTmobile.com, still set as Pre-Ordered/Back Ordered.

  • Just got off the phone with Kemp from Customer Service. He told me ANYONE who ordered on 09/12 will get the phone shipped tomorrow. I do not know how much he knows or not, and clearly there has been a huge gap in consistency throughout all of their customer service representatives and their knowledge of the situation. My gut is telling me not to believe what he said, but oh how I hope he is correct!

    • Jamie

      my phone has already been shipped as of yesterday and says it left the warehouse in kentucky 10 minutes ago (I live in chicago)

  • Jamie

    this might be a really stupid question, but when we get the phones will we then have to go to the tmobile store to activate them or can we just put in our sim cards and have them work from there?

    • Techway J

      sim cards

    • Hanz

      I’m sure you can activate it yourself.. Pop the sim in and restore from iCloud or iTunes backup.

      • Jamie

        awesome, thanks because waiting in line at tmobile the day a new iphone comes out would be a nightmare

    • TJ Ha

      Usually it ships with a sim card and you call tmobile to activate it. A little more laborious than described below, but still no need to leave the house.. unless you need a case for it (and didn’t order one..)

    • Actually you can just go to this site, and you can have it done within 1 min or so. http://www.t-mobile.com/SIM

  • Raz

    Well, I got the following Message and My American express was charged today for the phones.

    Thank you for your iPhone pre-order. We have seen very high
    pre-order demand since the iPhone 6 and iPhone 6 Plus launch was
    announced, and want to assure you that your order is a priority for us.
    We will be sending you an update on the status of your order in the next
    1 to 2 days, which will include when we expect your iPhone to be
    delivered.”

  • wezra

    I had an opportunity to JUMP to the new iPhone and decided to wait a couple of weeks until the insanity has calmed down. I called CS and the Rep suggested one of two ways to go. I could order my iPhone 6 at that time with her or simply wait and go into the store and do it. I will go to the store…. my reasons are as follows:

    1. When you JUMP using the Internet or CS your current phone is still on your plan until it gets returned (via UPS or FedEx) and it then takes up to 3 weeks to do the credit transaction for the old phone. You are still paying on the old phone for at least one billing cycle until they pay it off in the system and switch the payments to the new phone. You then have to wait for the credit to your account.
    2. When you JUMP to a new phone in the T-Mobile store the transaction is done instantly and your account is credited right then and there for the old phone… it’s paid off and you begin your EIP with the new phone from that point forward. No waiting for credits or refunds.

    I personally would rather wait a few weeks for the new iPhone 6 or 6 Plus and not have to deal with possible mess-ups getting credits that may show up months later. In the meantime, I’m paying on two phones…. no thanks!

    Also, I want to get my hands on both of the new iPhones so I can decide which one I want based on actually seeing them in-person. The 6 Plus looks absolutely huge… some are saying its larger than a Note 3 or 4…. way to big for me. But I’ll get my hands on both and then make an informed decision… not just seeing pictures of them. Just my opinion of course.

  • Jenny

    I originally ordered my 64gb 6 in gold on the 13th in the morning. I used the JUMP program, I got a weird order number #S00 something. I find out Wednesday morning my order got cancelled. I called in immediately and the nice representative helped, I re-ordered, same standard ground shipping, everything and expected to wait months. Then I get the text message about overnight shipping tonight, will receive by friday?? Really? No tracking number? I’ll believe it when I see it.

    • Jamie

      type in your phone number into the reference number spot on the UPS tracking website
      that’s what i did and it told me that it left the warehouse in kentucky today and should arrive tomorrow by 3 pm

      • TJ Ha

        But this hasn’t worked for a bunch of people below, so YMMV

        • Jamie

          this is true, but it’s worth trying

        • TJ Ha

          absolutely, just thought I’d throw in the info to save people the frustration of “Am I doing this wrong??”

      • beast

        that does not work.

      • Zaddy Tee

        did u order from tmobile or apple?

        • Jamie

          tmobile

    • Lee

      Did you preorder the itsnt time in store or on the internet?

      • Lee

        First ***

        • TJ Ha

          “Edit” button should be right next to reply :)

  • JT

    ordered two 16gb 6’s (space grey & white silver) on 09/15 sometime after 5p (ET). got a text last night that read, “Thank you for your iPhone pre-order. We will send you estimated delivery timing in the next 1 to 2 days.” I have been charged for one of the phone’s as of today. we used JUMP for both phones. no clue what is going on..

  • slayed4ever

    People will be pissed when friday comes and goes and they still dont have an iphone 6 or any idea when they are getting one

    • Walker

      people are already pissed lol

      • TJ Ha

        Sure, some are pissed. I’m not. I’m excited! Slightly frustrated that I dont know where my phone is… will be pissed tomorrow if it doesnt show!
        EDIT: Ordered 64gb space gray and silver (not plus) around 9am central friday.

        • Mojoe

          i’d be happy to get it by the end of the month…iPhone plus is going to be rough to get your hands on.

  • Benj

    anybody here going to store and get it tomorrow? I will try my luck early tomorrow

    • TJ Ha

      I’ve got a buddy in Utah who lives in a bedroom community and plans on stopping by the store before work, provided there aren’t people camped out in front of it (unlikely at that location, but possible..)

      • Benj

        I don’t see people camp around my area either (MN). Look like they all pre-ordered, but anything can happen tomorrow :) will see

  • guest

    so everyone who got a text saying you will receive your iphone between 9/22 and 9/30 will get overnight shipping for free will get it tomorrow or monday

    • Chase Benefield

      Is this a question or a statement?

      • guest

        sorry question

    • TJ Ha

      Judging from responses below, thats a possibility. I payed for over night, so we’ll see.. if everyone DID get free upgrades, I want a refund.. or store credit atleast :)

      • Chase Benefield

        Has your card been charged?

        • TJ Ha

          yeah.. good call, I didn’t check the amount… brb
          Edit:
          Yeah, I got charged for it.

        • Chase Benefield

          See i still haven’t gotten charged!! And never had a $1 charge. I got the text/email for 9/22-9/30 tho. And my status is “preorder”

        • mike

          same here bud we on the same boat

        • Chase Benefield

          I’m super nervous something is gonna happen when they try to charge me and cancel my order lol

        • guest

          my card was charged $159.00 – which makes no sense. Its not the down payment or “total due today” – no idea what that means. I had a $1.00 charge on the card last Friday when I pre-ordered….

      • guest

        i paid for expedited shipping so im guessing Monday

        • TJ Ha

          Expedited == “Next Day” ?

        • John

          Expedited means 2-3 days and next day is overnight

        • TJ Ha

          Tmobile lists mine as “UPS Expedited Next Day”

        • John

          I paid for next day delivery and it simply lists it as overnight

      • That sounds good to me lol

      • Expected ship date:
        11/09/2014 to 11/27/2014 so im suppose to expect mine in november ! Oh hell no

        • Lee

          Whoa! When did u preorder?

        • On the 16th

        • mike

          how did u see that

        • On my order status page

      • Shocktart

        Me too!

    • They didnt even give me an option for shipping they gave me 2 day shipping and said the expected shipping date was going to be in october

      • TJ Ha

        Woh… when did you order?

    • Sikander

      No i don’t think so. I got the email to receive my iphone between 9/22 – 9/30. I’ll most likely get it Tuesday or Wednesday.

  • Yo

    I’m clueless right now to anything regarding my preorder smh

  • HW

    Mine was cancelled too – both phones ordered early morning on 9/12. With no resolve, nothing. We got told we will go to the back of the queue if we re-order, they also told us that they may fix the issue so to leave the order as is – in hopes they fix it. I’m not holding my breath.

    • Mojoe

      They told me the same thing. Just called and the rep said everything was in good shape. :) Hope the same happens to you!

      • HW

        Really! I’ll call again! Thanks

  • Sikander

    I don’t have the dollar hold on my CC that you all are talking about. I still received an email saying to expect between 9/22 – 9/30. Should i be worried?

  • joe

    Got the text and email saying I would get my 6 plus tomorrow 9/19 and that a text with shipping information would follow . But no text and now worried that order status changed to backordered at 3 am 9/18 .

    • Mojoe

      You lucky son of a gun! Hope you get it tomorrow! That would rock

    • TJ Ha

      Check your bank, if you were charged you should get it. atleast that is the consensus.
      I didn’t get a date – just that they are shipping and to check tmobile for tracking.. no tracking yet.

      • Mojoe

        I was told between the 22nd and the 30th…no charge yet. Atleast from what I can see…my credit card usually takes a few days for pending charges to show up, so maybe I have been.

      • Peter Henry Valleys

        What if you get it tomorrow and don’t get charged anything heh. That’s what I’m hopping for. Yea right like that’s going to happen

        • Mojoe

          If that happens, I hope you understand that I’m going to have to punch you in the face. :D

        • Walker

          lol

        • Walker

          lord please let that happen lol

      • guest

        what if you are charged half the “total amount due”?

        • TJ Ha

          odd.. did you order two phones?

        • vik

          One-time charges
          $0.00

          Total due today
          $341.56

        • vik

          sorry – yes, 2 phones.

        • TJ Ha

          If you ordered a 6 + there is a VERY limited supply of those due to manufacturing issues.

        • vik

          2 Iphone 6 – 4.7″.

          It says Total Due Today $354, but I was only charged $159….

        • TJ Ha

          hum. I’d call customer care on that one..

    • BroncoGang

      I had the same thing happen, but now on my order status is back to pre-order and my card was charged, I called CS and the guy I was talking to didn’t sound like he had a clue what was happening, he told me it was on its way and then he said it might a week or two. Who knows!

      • TJ Ha

        Who knows? Obviously not him haha

        • BroncoGang

          Lol. Well hopefully it still comes tomorrow.

    • Shocktart

      I have the same thing. I got a text with a tracking number but site says as of 3:20 am it was switched to backorder. Leger replied on twitter to someone that text should be correct w/ most recent info.

  • John

    Hi,i preordered iphone 6 on september 13 and my order status is order received, what does it mean? I dont see delivery date

    • Jamie

      i would call tmobile that doesn’t sound right

    • Zaddy Tee

      i ordered the 13th as well but i got that text saying i should get it tomorrow.i also have the pending charge on my cc.but no real information as to when it will ship

  • Short3e

    I got the Text saying I would be getting mine on friday. I placed my order last Saturday 9/13. But I been having Jump since I bought the iPhone 5s when it came out. I paid full for both 5s and 6 Plus. I do not know if paying in full might have something to do the order being shipped faster or just cuz of the Jump.

    • Mojoe

      I think it’s a longer process if you do a jump upgrade…that’s why jump people were given priority last weekend.

  • Heather W

    Checked the status of my order yesterday and it was still “pending” looked at my bank account and was charged for my upgrade fee. Called CS to see what the deal was as I was told I wouldn’t be charged until it shipped. The lady at CS informed me that my order had been cancelled! How does that work if I have been charged? Turns out they had a different order number then what was sent to me! Confirmed that with her and she said under that order number (started with “S”) it was on back order and to call back in 72 to check the status. Got a text today saying “you should receive your Iphone by Friday” then received another text saying “we are shipping iPhones overnight check your account for tracking number” checked my account and order is still pending!! Don’t know if I will recieve tomorrow. We will see. Ordered on the 15th using JUMP

  • MarkieE

    People still waiting to receive their tracking numbers from T-Mobile, try tracking through UPS’s website using ‘Track By Reference’ option. Reference number would be the phone number on which the iPhone was upgraded to, enter that 10-digit phone number as 1234567890, no dashes no spaces. Good luck. It’s a YMMV thing, ordered 2 iPhone 6’s around 9pm ET on 09/12, both due for delivery tomorrow. Also, I paid for standard shipping but they were both shipped via Overnight.

    • Mojoe

      Hmmm…gonna give that a shot.

      Edit: didn’t work for me.

    • Dude

      I tried, no matches

    • TJ Ha

      Doesn’t work for many.. so YMMV

      • MarkieE

        Agree, should have mentioned that in my post.

    • Zaddy Tee

      suppose everything is working for me (the update text,card charge ext) but the ups reference tracking should i not get my hopes high?

      • TJ Ha

        I’m keeping my hopes up – no tracking… yet, but like you the other stars have aligned. Just means I’ll be pissed if its not here tomorrow :)

    • Jamie

      it worked for me
      i’m just going to take a guess and say that if doing this doesn’t work for you, then your phone probably hasn’t been shipped yet because otherwise it would be in the UPS database (I wouldn’t assume UPS has been having problems because if there was a website problem it would most likely only effect T Mobile’s end)
      I also want to note that on TMobile’s website it says my phone is on backorder but on the UPS website it says that It shipped from Kentucky and should arrive by tomorrow

      • TJ Ha

        I dont know the inter workings of the UPS system enough to make that bet, or ague against it… so I will remain optimistic :)

        • Jamie

          hopefully it comes on time :)

        • Jamie

          there’s also the possibility that tmobile just didn’t put in reference numbers for everyone (bc just from knowing from my job reference numbers are only used by the company sending the packages and aren’t required to ship a packaged, it’s more for convenience) so there’s a strong possibility they just didn’t list reference numbers for every batch and that your phone could be on its way

  • Vash

    Ordered in store using Jump on the 12th. Got text saying will be received between 9/22 and 9/30. This, after being promised by several customer service reps that because I ordered on the pre-order day using Jump, that I’d receive it on Friday.

  • Ashley

    I am so fed up with how T-Mobile has handled this entire iPhone 6 launch. On 9/12 no one seemed to know if I could JUMP. Store directed me to 611 and 611 directed me back to phone. Agents didn’t even seem to know the products (you mean there are 2 version of the phone?!) as well as tech problems. One agent actually told me you could not jump to the iPhone and I would have to wait until it came out. I was finally able to get my JUMP order in online around 3pm for space grey, 6+ 16GB. I paid for overnight and printed the confirmation that it would arrive 9/20. Like everyone else, my order was backordered and last night I got the 22-30 text. How can a company be so disorganized? I get conflicting information when I speak to someone in the store vs. 611 vs. twitter. I was refunded for my shipping (thank you), but I’d like my phone. Or at least a tracking number. Oh, and still no charge on my bank account.

    • If you got your order in, be thankful. Some people have had it worst than you, and got theirs canceled. In the end, we all want the same thing. ‘Answers’ But at this point in the game, what more do you want from T-Mobile? See if from their side. They are being told by Apple, we got ya. But when the wheel starts turning, only the carriers are taking the rudeness and anger from customers.

  • Taylor Kerwin

    Just called and talked to a CSR. She said I should be one of the first ones to get their phones since I ordered on the 12th (I ordered a 6 plus 64 GB Gold) I told her i was concerned that i didn’t have any charges from them on my card and she told me that I will not get charged until they ship and that right now its back ordered and they are waiting for apple to send them more phones.

    • mike

      i ordered the same home! still no charge i ordered on the 12th too i was told ill be one of the first.. this is crazy

      • Taylor Kerwin

        With all these people claiming their orders were canceled this shts starting to get me worried.

        • dawn248

          You should call to make sure yours wasn’t canceled.

        • Taylor Kerwin

          I did and they didn’t mention anything about it being canceled.

    • Mojoe

      Cool I hope that’s the case.

    • HW

      We ordered early morning on 12, T-mobile emailed me yesterday saying your order is canceled – they’ve also charged our credit card with an amount that wasn’t what it was supposed to be. When I go to check order status online it just says “Order Placed”.

  • TJ Ha

    I guess we can chalk all this up to first world problems :)

    • Jamie

      even though our problems are futile, they’re still frustrating :)

      • TJ Ha

        I’m not arguing with that! :)

        • HW

          I’ve been saying this to myself constantly. I never normally do pre-ordering stuff – the one time I have and it gets messed up. typical.

  • dawn248

    I ordered on the 12th about 30 minutes after they opened the tmobile phone lines. They said it will probably be a 1-2 day backorder. I received a message on the 13th saying it was backordered, and I haven’t heard anything since. I called customer service twice and they basically told me the same thing that’s online, NOTHING. This is very frustrating. You would think they could tell you something. Wonder if I was better off trying to get it from the store tomorrow.

    • Lee

      Same exact situation

  • bc

    I ordered the same device and color and have no info on it I placed order on the 12 5 am PST and have no info as well!

  • JJ830

    Supposed to get my phone tomorrow but never got a tracking number from UPS. Talked to a CSR and she said that I might not get a tracking number until much later (maybe even tomorrow) but the phone should still arrive by 3pm tomorrow. I’m not gonna get my hopes up so take that for what it’s worth.

    • Ryan

      Did u order a 6 or 6+?

      • JJ830

        64gb 6

    • Jaramie Black

      My CSR told me the same exact thing.

  • Lolsuckers

    Lol…preordered from Apple…24 months 0% from Barclay credit card and have ups tracking number for both of them getting delivered tomorrow…waaaa waaaaa waaaa

    • Cash

      You had to finance a your phones? That’s cute hahaha Get your money right lol.

    • YJ

      I did that fie one of my iphones too.

    • Martie khon

      Tomorrow? I just received mine hours ago WAAAAAAAAAAA WAAAAAAAAAA WAAAAAAAAA LOL

  • verizon customer

    http://233livenews.files.wordpress.com/2013/04/barack-obama.jpg

    preodered from verizon I have a tracking number and the phone will be arriving tomorrow.

  • Aaronhughes

    sweet talked store manager, will have one saved for me to pick up at the store before work tomorrow morning :)))

  • Henry

    How to find out if it shipped:

    Go to UPS.com
    Click on tracking on the top ribbon
    Click on “Track by Reference” on the side ribbon
    Enter your 9 digit phone number that is associated with the order (You can fill out the rest if you want )
    Click track and if it shipped you should see tracking info

  • Morgan

    I still have no communication. Preordered day one in store and customer service can’t see my order on the phone because it was placed in store and the store said they can’t look it up, only customer service can. No change on my online account.

  • Douglas Moore

    i ordered my iPhone 6… it says pending shipment. what does that mean. and would tmobile let u go through the EIP process for pre order

    • dawn248

      Yes, I did EIP.

      • Douglas Moore

        does that mean u prolly in line of getting one.

        • TJ Ha

          I dont think EIP matters one way or another, I know there was some JUMP! orders that got prioritized.

        • Douglas Moore

          ok just asking normally when i sign that eip everything goes thru. i never had order issues with tmobile.

        • TJ Ha

          Yeah.
          And I preordered mine on EIP just fine. So i think its definitely an option. I guess I’ll find out tomorrow :)

        • Douglas Moore

          yea same here. mine says estimated for sat…but we will see

  • Sharon

    I ordered mine Friday at the AT&T store and was told I would get it the 19th. I never got any text and when I called today was told it would be between Nov 11 and 19. Hmm.

    • This is T-Mobile! Why are you posting about ATT over here? Doesn’t ATT have a thread you can go to? Just saying

    • Nick

      They didn’t lie still time frame of 19 day just didn’t specify month I guess . Bummer

  • JOse

    Ok Called the TMOBILE stores and they seem that tomorrow they will not have the 6 plus but only the 6, bummer!

    • Don B.

      Just confirmed the same thing with our local tmobile store.

    • Shawn Flanagan

      Same with my local T-Mobile store. Only the 6 will be available in store tomorrow; they didn’t receive any 6 plus’s to sell on launch day.

  • gregorio

    Received an email saying my order for 2 phones was cancelled. Called to find out and I was told that my credit card was declined. My only option would be to place another order for delivery in six weeks.

    So I called my credit card company. They didn’t decline any charges, and in fact, there is a pending charge from T-Mobile for $342 on my card right now.

    Called T-mo back and was told that they don’t have any idea what that charge is for.

    Horrible, horrible service from the company I was going to switch over to.

    • Jose

      Just go to the store in the morning and cancel your orders, screw that 6 months please!

      • gregorio

        * edited to read “six weeks”

    • gregorio

      Called Customer Care again for a better explanation, but was rudely told that the order was cancelled because the charges were decline…and that’s it. When I asked about the pending charge put on my card yesterday, I was told that is just a hold and that my card was declined when the charge was attempted.
      My bank states otherwise, telling me that no transactions from T-mobile have come in besides the $1 hold on pre-release day and the charge for $342 yesterday. They have not declined any charges at all.
      Lying liars.

  • Addam

    and we get two posts today :(. this blog is now run by robots.

  • If you signed up with tmobile in the last 30 days and want unlimited 4g for a year at no cost, email me at: tmoreferral1@safe-mail.net
    Lets help each other out. We will both get unlimited 4g.

  • Disappointed

    Just received order cancelled email from tmo. No reason. 1/2 hr on hold and they have no clue. Wondering whether Verizon customer service was worth the extra bucks…

    • gregorio

      Any other news? I’ve been holding for 30+ minutes to find out why my order was cancelled, but my card was charged yesterday for 1/2 the order.

  • Victor

    Order on the 12th at 9.45 est. Was forgotten about and got skipped by people who order hours even days after me. Failure on the behalf of tmobile… Horrible handling this pre order

    • Alex

      Both of us are in the same boat.. I haven’t heard nothing about them ever since that email saying we should get more info in 1-2 days. We have been left behind and what bothers me is that we both ordered on the 12 and other people who pre ordered way after us are getting it tomorrow. I’m extremely upset.

      • Victor

        I called tmobile so many times my calls go straight to a manager but I could care less i need answers, I’ll Call every day and complain until I get some answers!! Wasn’t First come first serve it was a lottery

        • Alex

          It definitely wasn’t, i completely agree on that. I also been calling and been getting no definitive answers. I just don’t know what to do anymore.

        • Because they don’t have time to listen to complain about something they have NO control over. I think it’s getting out of hand here with the calls to CC, they are not going to do anything. Several people here want their phone, just WAIT. There is nothing you can do about it, and complaining here is not going to make you get your phone any faster. In the end, it’s just a phone. Get passed it…You’ve been posting the same thing on tons of blogs, lol. It’s crazy…we get it, you want your phone. Along with tons of others. You are mad, and calling people liars lol, because you don’t have yours yet. Stop it guy, stop it. lol Seriously

        • Victor

          Could careless I’ll keep calling they need to be aware of the mistake

        • You don’t think by know they are aware? lol…come on guy. Not trying to single you out, or upset you or anyone else. But posting over and over how mad you are doesn’t do anything. You will get you phone. We are ALL waiting. But if you are not leaving TMO, what’s your point?

        • Victor

          Point is customer service it there to give answers I’ll keep calling until I get some. That’s what I pay my bill for

        • Have you gotten your phones yet? I’ve gotten two of mine, and the other will be here tomorrow. I ordered 2 iPhone 6 plus 128gb, and 1 iPhone 6 128gb. Ordered on 9/12 @ 9am CST.

          When and what did you order?

      • Lee

        I’m in the same boat

  • Nick Bro

    I pre-ordered two 6 plus gold 128gb on the 12th. One through jump and one i added a line. The added line order was cancelled and never charged just now. My jump order has been pending transaction on and off since i preordered it last friday the 12th at 5pm. I got two text stating i should get my phone tommorow friday and check my account for tracking number. I did. No tracking number.. No pending transaction. All the order said was ‘backorder’ which doesn’t tell me anything. I called CS same old ‘backorder’ story. I hope i get it tomorrow. I tried the ups refrence # trick to no avail. I think im boned :(

    • Nerfherder

      I’m in the same boat. T-Mo really stepped on their dicks with this one.

  • Aiselcat

    Was just charged on my Discover card!

    • Peter Henry Valleys

      When did you order

      • Aiselcat

        9:30am EST on 9/12. Ordered a 6+ 64 GB space gray

        • Peter Henry Valleys

          When did they say it’ll get shipped

        • Aiselcat

          I haven’t heard anything positive from t-mobile since the “you’ll receive your device between 9/22 and 9/30” text I received yesterday. When I called today, the rep told me the phone was on backorder for up to 8 weeks.

    • Zaddy Tee

      charged or pending til tomorrow?

      • Aiselcat

        It’s listed under pending transactions, but it usually takes about 3 days for charges on that card to post. It’s for the full amount and the transaction date says 9/18.

        • Zaddy Tee

          mine is listed as pending as well.does that mean tmobile charged me?

        • Aiselcat

          I believe that means it shipped. Their website says you won’t be charged until the items ships.

  • Dee Winn

    Just got charged for iPhone 6+ space grey 64 GB. I didn’t have any kind of charge on my account when the order was placed on 9-12-14 at 5:33 am. Now there is a pending charge for the preorder on my account. I got a text yesterday saying I would receive it between 9-22-14 and 9-30-14. I didn’t use jump. I did an eip upgrade.

    • Peter Henry Valleys

      I preorder the same but on Sunday using Jump. I got a text yesterday I got text that they tell me my estimated delivery time.

    • Jsjsajan

      Did you like JUST JUST GOT charged?

      • Dee Winn

        Yes. When I first placed the order, there wasn’t a pending charge or $1 hold on my account. Now there is a pending charge for the full price of the eip upgrade.

    • Ryan

      I ordered the same thing on the same date on the phone on the 12th at 4:00am cst. No text message for shipping, no nothing, just a backordered message from last saturday. This is insane!

  • Cam Fas

    The ball was dropped from very high up then it bounced then it dropped again then it dropped again this was a major fail for the carriers had to say it. Big V and Att even sprint did a better job on the launch. But regardless I prefer tmobile for the unlimited data and WiFi calling

    • Victor

      Likewise I won’t leave because I’m a data hog

  • Sheila Marie ( . ) ( . )

    I am already using mine and i love it, one day before release day!!!!! Awesomeeeeee

    • jpcastill

      then whats the model device of your phone. Proof.

      • Victor

        Lies don’t believe

    • David Hernández

      Wonderland!

    • Luis

      sheila marie? she has huge boobs, google her :-)

    • Alex

      Pics or it didn’t happen.

  • jpcastill

    Talked twice on the phone with tmobile saying that i would receive tomorrow, but there isn’t any tracking? even one lady said i can even receive it before the tracking is given to me..

    • Gabby Rodriguez

      same here

    • Ryan

      How can they tell you when you’ll receive it but can’t even give me an estimate on a shipping date? This is nuts!

  • Michelle

    Anyone one else who got a tracking number, what’s the weight of your package? (You can check on your tracking page on UPS) Mine’s 18 lbs… I ordered two at once so I don’t if they shipped them together and combined it’s somehow 18 lbs.. Just want to compare.

    • Chase Benefield

      18 lbs??? No way that’s 2 phones.

      • Michelle

        Yeah I wasn’t convinced either…

    • imxkal

      One phone is only 1.10 lbs. Two phones can’t be 18 lbs.

      • Michelle

        Yeah I didn’t think so either….

    • Jamie

      i only ordered one phone
      the 6 (4.7 in.), 16 GB, in space grey and my package says 1 lb

  • Billy

    Finally charged! I’ll enjoy mine tomorrow!

    • Abakan

      Did you just immediately got charged like 4 mins ago???

      • Billy

        Got charged at 706pm today, expedited shipping!

        • Chase Benefield

          What gb is it?

        • Chase Benefield

          And what text did you get? Friday or 9/22-9/30

        • Billy

          Free T-Mobile Msg: Thank you for your iPhone pre-order. We will send you estimated delivery timing in the next 1 to 2 days

          Yesterday at 702pm!

        • Billy

          64

    • Chase Benefield

      And when/what did you order? Jump or no?

      • Billy

        Ip6+ space gray in store at 1050am EST on the 12th! Jump but all my phones are paid off!

  • Dude

    I don’t see how you preorder on the first day and aren’t receiving any updates at all on delivery dates! This is bogus!!

  • chan

    Do anybody know when will I’ll receives mine I order it on sept 14. I received a text from T-Mobile and say your iPhone should be delivered on the 20 which is a Saturday but when I check T-Mobile website it said the iPhone was back order then I check again this morning it said pre order and I receive a text last night from T-Mobile that they will contact me within 1 to 2 days with shipping details has this happen to anybody

    • Alex

      Yeah, I’m in the same boat. Got that email saying they’ll contact me after that, no other update i have received. I pre ordered on friday with jump.

      • chan

        I spoke with customer service seems like they were unsure he said sometime next week. I spoke with another customer service he said maybe sat if not Monday but he said it isn’t guaranteed only for sure way to know is when they text you blehh so frustrated

        • Alex

          All of the customer service reps have no definitive answers so it’s very hard to go with that, but the thing is that we haven’t received anything yet, it’s been a while since that email. I can’t even track it on ups, it doesn’t show up.. I’ve tried every possible way and nothing. The $1 charge on my Discover card was gone long time ago and i still haven’t got any charge yet.

  • Darius Leyland

    Was at the store at 9am Preorder day. Jump wasn’t working so I couldn’t do the order. Came back to the store around 3pm and was finally able to do jump on both lines for two IPhones. Tmobile later charged my account for the Iphone 6, 4.7 inch model which was one of the devices but I ordered but yet I got no tracking number or update. That same day I received a text message stating that my 6 Plus would be arriving some time next week, yet my account was never charged as well. Spoke to customer care and was told there was nothing they could do. Super Confused customer. Guess it’s not going smoothly.

  • O.o

    When i ordered my iPhone 6 though the phone because there website was too buggy. I was around 5am CDT. I check apples website at the same time and it says ‘order today get it by 19th’ SHOULD HAVE OREDED FROM APPLE. Oh well now it just says Pre- order on the status and my wells fargo account has a pending charge. Tmobile is truly unreliable.

  • Michelle

    Anyone have any ideas as to why my package weight is put down as 18lbs…? There are two phones but still…
    At this point all ideas are welcome.

    • O.o

      They included a free cake since they fucked up.

  • guest

    Tmo just called me – cancelled my order – said they can re-order with ship date in mid-october….

    • Victor

      Ummm that’s foul

    • O.o

      Why are they doing this i cant image.

    • guest

      they even had a $159 pending charge on my card….called 4 hours ago and CS said it was 100% OK. i ordered on 9/12 11pst through the phone….

      • gregorio

        Same issue here…Charge on my card for half the order price.
        My bank has said there is something definitely wrong with their (T-mo’s) system.

    • Jamie

      they called you and just told you “sorry we’re cancelling your order even though you ordered already”? how does that just happen?!

      • guest

        it happened….

    • Alex

      Wow, that is just messed up.

    • gregorio

      Same boat. No recourse.
      “The charges were declined by your bank.”
      My bank says unequivocally that nothing was declined. In fact, a charge for $342 was made to my card that T-mobile has no record of.

    • jeffy

      cancelled? did you have a pending charge? did you get the text that you’ll get the phone tomorrow?

  • David

    Got confirmed three times my order was cancelled. All the issues on their end. Should receive a call back tomorrow with more info. they REALLY need to update their systems.

    • Yo

      Did you order online?

      • David

        In the store on 9/14

        • Cesar Fonseca

          I don’t get it… did they charge you? I would’ve raised hell

    • Cesar Fonseca

      apparently its because their cards were declined and that’s why the order was cancelled. is that what they told you? because the charge cleared my account already

      • David

        No my card is fine nothing was declined. The problem they told me on their end was the EIP agreement requiring signature and it expires overtime within 48 hrs to be exact. I have a copy where I signed it and everything was said to be okay. I guess not.

        • philliprodri

          dont worry dude 611 cannot read anythignbought or any orders made in store.. i talked to one of john legrere what ever his name is associates. and she said everything was fine when everyone ewas telling me the same thing

  • bc

    So I got the 1-2 day message yesterday with no other info available but I called 611 to check my order status and it’s being processed which is not really anything but it’s something more info than I have had before at least .this message is for the people who got the 1-2 day message yesterday from T-Mobile and nothing else I know there was a couple people on the same boat as me on here yesterday

    • Yo

      That’s me

    • chan

      So we won’t be getting our phones till next week then?

      • Cass

        I called CS and she said we are probably on the “second batch” of pre orders

        • chan

          When is the second batch gonna ship out

        • cass

          She said they can’t say for sure when it will be shipped out but probably (I’m assuming) after the 22-30th batch…so :/

      • bc

        That I don’t know but at least we will be notified soon!

  • For those that have gotten their order canceled. Where did you order? Online or in the store?

    • HW

      Online, new customer

      • gregorio

        Online.
        New customer.

        • Ben Appelhof

          I think it has something to do with the new customer. I’m a new customer and mine got cancelled too.

  • HC

    track with your phone number on UPS to see if yours shipped

    • HC

      your 9 digit number is the reference number

      • Larry Griffin

        Not pulling up anything for me

        • HC

          click on track by reference #

        • Larry Griffin

          Did that

        • HC

          I call tmobile they said my order is backordered, then I received the shipping text alot of people got without tracking, so i checked with number and I have a packaged scheduled for tomorrow

      • philip

        9digit??

  • Superstar

    The problem is with tmobile if you speak to 10 reps you will get 10 different answers I don’t have a shovel to shovel all their bs I could not order online the rep said you could jump online then go to the store total lie then I called early sept 12 am rep said would call back never did finally ordered with customer service eip everything signed no problem paid for overnight shipping many tmo reps swore to me by Friday would have it another lie on says pre order or back order just talked to cs said maybe six weeks well I have been a long time customer of tmo with many lines and they treat the customers like shit ….LISTEN IF ANY OF YOU PAID FOR OVERNIGHT REQUEST A REFUND FOR THE SHIPPING YOU ALL PAID FOR OVERNIGHT NOT OVERNIGHT SIX WEEKS FROM NOW I WOULD HAVE ORDERED FROM APPLE BUT IF YOU LOOK ON THEIR WEBSITE IT DOESENT LIST TMO AS A CARRIER ALSO MY FRIEND IS GOING TO FILE A MAJOR CLASS ACTION SUIT AGAINST TMO TRUST ME I WILL JOIN IN WHO CARES HOW GOOD ADEAL YOU CAN GET IF YOU CANT GET THE PHONE WHEN YOU WANT IT !!!

  • Cesar Fonseca

    what the hell is happening? people getting orders cancelled? let me call and find out

  • ThunderUp

    If you just started a new service, less than 90 days or are about to start a new service, let me be your refer a friend. We both get unlimited data for a year. We can pay for the 1 GB tier and have unlimited. Pretty sweet deal. Contact me at cindyandjohnny@att.net For more info refer to their refer a friend program.

  • Dark enV

    I’m so confused. Order cancelled, then not cancelled. Now cancelled again. I just want my phone. I got a text about it arriving Friday as well as an email and today a text with no shipping info, I have no clue

    • jeffy

      Did you get the text/email saying that your phone will be delivered friday? and if yes how do you if its cancelled?

      • Dark enV

        Yeah both stated Friday. I have no clue. Called to check up on it again and the guy said your order is showing cancelled in my system. I looked it up and it said order placed, just looked at it again and it’s saying pre-order status. This is getting annoying

    • Danielle

      Damn did you call them?

  • ragumaster

    I’m just get the phone at a store by me my friend is holding one for me i give up on waiting the 6+

    • Victor

      Gonna get the regular 6?

      • ragumaster

        yeah… i really dont want to but im a feen and don’t like waiting.

  • HC

    Just got text from tmobile, tracking info won’t be available until launch date

    • Cesar Fonseca

      did it come from 456?

      • Darius Leyland

        yeah it did. Received the same message

      • HC

        Yup

  • tom

    ordered from verizon two days ago and never recieved any kind of confirmation no email no text nothing. called and verizon said it is in there system that i order the iphone 6

    • jeffy

      Wrong website bro! :)

      • Cesar Fonseca

        lmao

    • elmo

      my verizon iphone 6 will be here tomorrow

      • Cesar Fonseca

        what about your tmobile iphone

        • elmo

          my t mobile iphone 6 is not showing on UPS website but they did charge me for the eip so i duno

  • Erick

    I ordered two data and I got the following text:
    Free T-Mobile Msg: Order #… is being processed. Estimated delivery date is 09/20/14. You will receive a tracking # once it ships. Visit my.t-mobile.com.
    I do take it with a grain of salt tho.

  • Cesar Fonseca

    So UPS has nothing to show with my phone number as reference. But the Tmo text indicated that I would receive it tomorrow. These people are pissing me off

    • philip

      I’m in Same boat dude

    • Alex

      I’m in the same boat. Ordered friday, no new updates or charges expect for the $1 hold.

      • Cesar Fonseca

        they charged me and it already cleared my bank account.. I just want tracking info to believe them but theres none… Im waiting for them to call me back…

        • Alex

          That’s good news.. At least you got charged. Hopefully we’ll get an email regarding tracking info anytime soon.. I’m refreshing my email like crazy lol

    • Dude

      Which phone did u get

      • Cesar Fonseca

        6 64gb space gray

        • HC

          did you try

        • philip

          How nine digits?

        • HC

          a

        • Lol wow lol.

    • Larry Griffin

      Same boat Idk what’s going on

  • guest

    So is T-Mobile store getting the iPhone in store to or no

    • Cesar Fonseca

      yes, but limited quantity

    • beast

      Just the 6. Not the 6+.

    • Larry Griffin

      I heard stores are going to have very small amount… And mostly 16gb

    • Benj

      i heard stores around my area (MN) have only 10 ip6 and 1 ip6+

  • phan

    checked on ups. in dfw for delivery tomorrow. iphone 6 ordered 12 th 4pm.

    • philip

      How did you check…using your phone number?

      • phan

        yes. reference package, phone number country zip.
        date range keep it around 15 days back and front.

        • philip

          Bad luck for me …it didn’t work for me….orderd on Friday 4pm with Jump and Expedited shipping ….they charged money for the upgrade received txt and email stating that your iPhone 6 should be delivered on Friday ….

        • phan

          make sure the phone number is the one you put on the order, i selected ups ground so i guess thats how its on ups. not sure what service they are using for expedited shipping.

        • O.o

          didnt work for me.

        • philip

          Anyways good luck

        • jeffy

          Same, i believe UPS is shipping the phones in waves. like yesterday we got text around 7, i’m assuming we’ll get a text later today.

        • O.o

          I’m in dfw area I didnt get jack shit. Got a message saying ill get my phone tomorrow but thats it.

  • Erick

    I ordered two days ago and got this text:
    Free T-Mobile Msg: Order #… is being processed. Estimated delivery date is
    09/20/14. You will receive a tracking # once it ships. Visit tmo website.
    I do take it with a grain of salt tho.

    • O.o

      I called T-mobile just now they have no idea whats going on wasted 30mins of my life. Also, I had an order from Apple too which I got an hour ago through UPS. Tmobile says “they willl know more on the 19th till now we dont know anything.”

      • Erick

        I checked the status of my Oder a
        And it says pending shipment. And yeah I just hope I don’t get it until November

      • Meg Carnley

        I did the same. I was told all week I would receive mine tomorrow and now all the sudden no one seems to know anything! Go figure! oh well, get it when we get it.

    • guest

      Yeah same here but I order mines on the 14 it said the exact same thing I check my T-Mobile account at first it said back order I check again today it said pre order spoke to customer service couldn’t give me any advice at all just to wait and see updates

  • mikey

    Getting mine early tomorrow. Confirmed via ups tracking. In transit. And got 1 day shipping refunded to me. Can’t wait.

    • jeffy

      Did you get an update via text?

    • O.o

      How did you get conformation? And tracking number. I got text thats it

  • Cesar Fonseca

    according to the rep I just spoke with said that people are not supposed to be gettingtracking numbers yet. She said that I will receive my phone tomorrow because I ordered overnight shipping. I told her that it was pointless to provide tracking number on the day that they claim that it will be delivered.

    • O.o

      Yea, even though I had ground shipping rep said you might but get it tomorrow? LIKE WTF.

  • Darius Leyland

    Finally received a tracking number. Getting my 6 tomorrow. Still waiting on the 6 Plus.

    • Cesar Fonseca

      when did it ship originally?

      • Darius Leyland

        Shipped the 17th but left Louisville for my town the 18th.

    • krm

      How did you get the tracking number? Was it texted to you or did it show up on your account page?

      • Darius Leyland

        The tracking # showed up on my account page after receiving a text saying I won’t receive one? Then the original date for origin is the 17th. Left Louisville Kentucky the 18th.

    • jeffy

      When did you get the number? How? and when did you get the original text yesterday? around what time?

      • Darius Leyland

        The number just appeared in my account on tmobile. The text message i received was around 10 minutes before the tracking number showed up. Which was 15 minutes ago.

  • Sikander

    I ordered my 6+ 64gb on the 12th around the afternoon and my email says from 9/22-9/30. WTF

    • Aiselcat

      You got a 6+ 64GB space gray, huh?

      • Sikander

        Yeah

        • Aiselcat

          I JUST got charged for mine an hour ago. I don’t think they got those phones in stock until today.

        • Sikander

          I’m definitely not getting mine till next week. Hopefully i can get by Monday.

  • Kyle

    I got the text/email yesterday that I will be getting it Friday. Then I got the text they are shipping it via overnight delivery. However, my card has not been charged, my.tmobile has not been updated either.

    • O.o

      SAME!!!!

      • Kyle

        That sucks!!! But is good that I am not alone.

    • Hanz

      Same here, but my card got charged 3 days ago. If they do overnight shipping the tracking number will be available very late or at the day of delivery. My partner works for FedEx..

      • Klye

        Yeah I was thinking the same thing. Any package service takes atleast a day to update the status. I order stuff online and they give me a tracking # and click on it and it says they have no record of the order lol. So I am guessing it is going to ship late tonight. Hopefully…

  • khan khan

    I was the first person in the t mobile store to preorder my iphone 6 but my order is backordered and dont even have a tracking number. ???

    • O.o

      I was the first. Lol JK

    • Sikander

      SAME HERE! I dont get it. I used jump as well so i should have priority.

    • Cam Fas

      I was the second one in store I still don’t have a tracking number

  • Guest

    LG, HTC, Samsung > iPhone

    • rick

      it need three of them combine in order to > iphone

      • Guest

        Good one! LOL!

        • BK83

          That was a good one!

    • Meg Carnley

      Stupidity! Lets go on an iPhone forum and talk about how great a non-iphone device is. SMH no life!

      • skittle

        Some people will always be critical even of the most populars devices. Android phones are not as popular as Apple iPhones if you ask those who know best: “The thieves’ most wanted gadget is the iPhone, which accounts for over 70% of all stolen cell phones on subways and buses, the NYPD analysis reveals.” (Credit to New York Times)

        • HC

          ooohhhhh….lawyered!!!….couldn’t help it

    • HC

      HTC makes great phones, but the support apple receives as far as updates and the genius bar is not matched by any other manufacturer…..reason i switched from Android

  • Yo

    Go talk about them somewhere else then

  • Steven

    My Daughters 16 GB Silver 6 is on its way. My 64 GB Space Gray no tracking info. Although I have received text messages that I will.

    • Twofruits

      I’m in the same boat with my 64 GB space gray. Got the texts, cards charged, status on tmo web unchanged, no tracking info. Guess if it shows up tomorrow, I’ll be happy. If not, will hope for Monday.

    • HC

      if they are on the same order then you will likely receive them both, Tmobile has said they don’t ship partial orders

    • Jc

      Same boat here 64gb space gray card charge and got the text but no changes on the tmo web and no tracking number. Called the 800 number and was told just to wait til the tmo web changes for the tracking. Guess just have to wait

      • HC

        Have you tried tracking with your phone number on UPS?

        • Jc

          Yup but nothing shows up

        • HC

          Thats how I found mine. Hopefully the package includes both phones i ordered. I tried it a few times until i realized i had to go to reference and then it worked.

        • Jc

          Got the text saying it’s shipping overnight hopefully I’ll get tomorrow

        • HC

          Then you’ll probably receive it.

  • Celine Apo

    i have been waiting for updates from t-mobile (by e-mail and online) with no success! but someone’s comment below reminded me to check my credit card, which shows that i was charged for my order with today’s date, 9/18. my understanding is that they don’t charge your card until your order ships, so i’m hoping my phones were shipped today! we’ll see.

    • Lee

      I haven’t been getting any updates either…

    • Sikander

      Yeah i got the email about it being shipped next week but no CC charge or account status that was updated.

    • gregorio

      They charged my card but cancelled my order.

    • YungCinnabunDatNigga

      Yea they definitely did ship it they switched everyone’s orders to overnight shipping

      • BK83

        Probably hooked everyone up for going through the hassle of preordering. I got mine coming tomorrow and didn’t pay for the expedited, but did spend two hours on the phone.

  • The God of Thunder

    got an email yesterday that I would be getting my phone on friday but no info today , no tracking no and my credit card is showing a pending charge from tmobile (not charged for it though). any one else in this situation??

    • Cam Fas

      Same thing happened to me

    • HC

      Just about everyone, try tracking it with you phone # as the reference #

      • Cam Fas

        Tried three times

        • HC

          Yeah

        • Laurnzo

          Phone numbers are 10 digits. How do you have 9??

        • Bryant

          hahaha. This is too funny!!!

      • The God of Thunder

        not trackable with phone # for me, were u able to track it through ph # ?

      • Twofruits

        Been trying all day. Nada.

    • Hanz

      The tracking number will be available very late tonight or at the day of delivery. That’s how overnight shipping works.. ;)

  • BK83

    I got my card charged for an amount less than total on the 16th. I ordered on the phone on the 12th at 12PM EST. Just received an email at 8:40 PM EST saying that my phones are shipped, 6 Plus 32GB Space Gray, 6 16GB Silver. No tracking, but the email said preorder tracking numbers wouldn’t be available until the release date, which is obviously tomorrow. This may be why many of you aren’t seeing the tracking number.

    For those new customers who had their order cancelled, if you didn’t sign the Equipment Installment Plan agreement (EIP) that may be why your order was cancelled. It took me two hours on the phone to order mine, but the representative was really nice and triple checked that I signed it. I am switching from Big Red and hope that the customer service is always this good.

    EDIT: Just went to my status page and my tracking is showing that UPS will be delivering tomorrow the 19th. I did not get the expedited shipping, thanks T-Mobile!

    • Hanz

      Very good point about the EIP! I had to do it twice but so far all looks good!

    • HW

      We signed the EIP agreement it confirmed they got signature. They charged us too and then canceled us and they’ve so far ignored our requests since. They can’t use the excuse of EIP or cards being declined. I’m just disgusted that they’ve pushed away new customers and not bothered to try and attempt to help all the canceled orders from 9/12. To add to it they already knew orders would cancel on 9/12 because someone tweeted on that day saying T-Mobile said to them all orders on that day would cancel anyway due to a system error. Lovely service.

  • Jay Holm

    Nope, my order wasn’t successful, cause I never placed one, lol!

  • Taylor Kerwin

    Every time I refresh my order history page on mytmobile it changes from pre order to backordered lol. Don’t pay any attention to what it says online.

    • Hanz

      Hahaha, yeah.. I have noticed that myself..

      • HC

        Atleast yours changes, mind just plain wont load.

  • Marcy

    Because I do a lot of ordering through Amazon, I enrolled in UPS My Choice, so UPS notifies me whenever a package is shipped to my address. Yesterday, I got a text from TMo, saying I should receive my phone on Friday, then I got an email from UPS, saying a shipment is on its way from T-Mobile LDC Upgrade, with a tracking number. But when I look up the tracking number on the UPS website, it says a shipping label has been created, but doesn’t give any tracking info or a delivery date. We’ll see if it arrives tomorrow, but I have my doubts…

    • HC

      UPS My Choice sounds like a good tool to use…gonna sign up for it.

    • D Nice

      It will

    • Laurnzo

      Been using UPS my choice for about a year. Got same email txt from tmobile last night about getting iPhone today. Nothing on UPS account. Tmobile account went from backordered this morning to pre order then 4 hours ago, it went back to backordered. A few minutes ago, it’s back to pre order. CC pending since the 15th for full EIP amount. I’m not stressing about this..waiting patiently until Dec 31st to receive my phone. Lol

    • MelissaR

      Exact same thing here. And I called tmobile and they said they are just waiting for UPS to pick it up. Hoping it ships tomorrow. And wondering if they deliver on Saturday???

  • philliprodri

    my card was just charged. pendoing but finally got somewhere… what do you guys think?

    • Chase Benefield

      What/when did you order?

    • Hanz

      Well, it’s nice to see people being happy about credit card charges.. lol

      • gregorio

        I was, until I looked at my email to see it had been cancelled.

        • Hanz

          Crap! Did you signed the Equipment Installment Plan agreement (EIP)? (if you didn’t pay the full price)

        • gregorio

          Yeah. They said my card was declined.
          My card company says the only charge they put in was accepted.

        • Hanz

          Oh, that sounds like a f**kup.. :/

        • gregorio

          Just got off the phone with a manger in Customer Care and got the truth. My (and many other) orders were cancelled because their system wasn’t able to handle all the orders. It crashed. Plain and simple.
          Offered an apology and a credit to my account if I decide to join Tmobile in the future

        • Ben Appelhof

          Same thing here. It’s definitely not on the credit card company’s end.

    • Hugh

      When your you charged. Please give the time.

      • philliprodri

        not giving me a time but it was today just recently

  • Kilroy672

    My card was charged a few days. When I just looked again to double make sure, its on there again but under todays date. Hmmm. But still in the same boat as most with no conformation or tracking numbers and such. I’d be a happy camper and doing the happy dance if I do get this Friday or Sat. But I’ll be just has happy getting it next week. Still have my 5S to hold me over.

  • Cesar Fonseca

    just drove by the local tmo store after hours… nobody is camping out. I might head over there tomorrow morning and buy a phone since I honestly don’t believe any of the texts/emails or info from reps… THey claim I will get mine tomorrow. I was charged 2 days ago and the charge posted

    • john bones

      If you want a iPhone 6 plus, it’ll be tough because most stores don’t have them

    • Laurnzo

      Check again. It’s pending, not posted.

      • Cesar Fonseca

        true.

    • Kyle

      I just talked to a CSR.. he said the systems are jacked up ever since the pre order… Then he transferred me to telecommunications to talk about my upgrade… They picked up and said all they can do is add a line WTF!!! Now I am on hold again for another CSR…

  • JJ

    I just spoke to the t mobile manager and he said, they were just notified that whoever received text/email regarding receiving iphone 6/6+ will be receiving it tomm. The reason it not showing tracking number is they are soo backed up. According to him they will hopefully have tracking number by tomm eve. However, by that time most of us , who receives the text will have the phone in our hand.

    • Michelle

      Does that include people that got some that message but saying between the 22nd-30th? I ordered two, both got that message but one says it’ll actually be here tomorrow according to UPS.

    • Kyle

      I hope that is true. I am not impressed with their CS. They should have approved over time…

    • Cesar Fonseca

      so I will get it tomorrow. Either way, Im going to head over to the store and buy one… I can always return it. Or maybe I should just chill out, save my money and wait.

      • jeffy

        I’m buying in store, cant trust them. There’s so much confusion that its not worth the risk.

    • O.o

      Yes but most orders are “end of day” so yeah you’ll get it right before.

  • O.o

    UPDATE: This was confirmed my the CEO himself. My friend is a tmobile manager just told me if you got the “good news” text from Tmobile your iPhone will be with you on the 9/19. CONFIRMED.

    • Cesar Fonseca

      does John Legere even tweet? I was looking at his twitter replies and he replies just about every minute of the day.. Im pretty sure he has more important things to do… It’s probably some incompetent tmo rep tweeting people back lol.

      • O.o

        This was not from twitter but an email doc sent out to stores nationwide so yeah this is confirmed. I wish i had a copy but I don’t.

        • yoo

          even people who got the 9/22-9/30?

        • O.o

          Sorry, only people who got stating “by Friday”

  • rick

    Guys, stop worrying it is what it is. Now, go get a good rest and hopefully enjoy your new phone tomorrow. Good luck and good night

  • Justyn

    I really don’t know what to make of this.
    I ordered a 16GB iPhone 6 Gold &
    64 GB iPhone 6.
    Card was charged for the two orders, separately but at nearly the same time, 16GB got texts for Friday, 64GB got email for waiting 1-2 days for more info.
    If they are unsure of the 64 GB status why would they charge it?
    Anyone else have anything similar happening??

    • Nick

      Same here

  • I didn’t get any texts or emails, but my card was charged today for full amount. I ordered Sunday, via Jump in store. I don’t see anything on the UPS site. I also have never been able to get an order status on the site using the order number I got when I signed the EIP (order number starting with S). Ordered 2 6 Plus 16GB Space Grey.

  • Wack

    Whatever then

  • GRRRRR

    my order got canceled because my card was declined. called the credit card company and they said i have no issues and T-mobile declined it on their side. T-mobile CS said they can’t do anything about putting my spot back in line and the soonest they can ship out is Oct. 10 if they put my order in again. Crazy thing is that they did charge a portion to my card already on the 16th!!!

  • hey

    Even tho i have no tracking number or anything im still gonna hope to get my iphone 6 tomorrow lol

    • Cesar Fonseca

      I’ll be at work when they deliver it if they deliver it.

    • cass

      lol stay positive niiiice!

  • .

    This is some bullshit!

  • guest///

    i called a few stores in my area and their carrying the 16gb and 64gb iphone 6 in all three colors.

  • Kilroy672

    I’m having mine shipped to my place of work. So if they do ship tonight I’ll be there to get it. Either Friday or Saturday I’ll be there.

  • Justblaze

    Everybody who got a text saying you will get your iPhone tomorrow you will get it. I enrolled into UPS My choice and used my phone number to use for a tracking. My info pulled up and it said Scheduled Delivery: Thursday, 09/18/2014, by 3:00 P.M.(by end of day for residential deliveries). I have experience working in a warehouse sometimes we pick orders that are available in stock ahead of time and won’t ship them or release information on the shipment in till the schedule shipping day.

    • Michelle

      Do you enter your number like 123-456-7890,
      because that hasn’t worked for me.

      • Justblaze

        no without the dash but you have to make sure you enroll into UPS Choice after you create a profile with ups look under tracking in the menu bar a sub-menu will drop and you can click on access Ups Choice to activate. If you don’t activate it nothing will show I learned the hard way lol

    • Cesar Fonseca

      so did you get your phone since you say the delivery is Thursday 9/18?

      • Justblaze

        No but it has arrived at Ups ready to be delivered tomorrow Apple will not let any phones be release in till there big release day 9/18. If your rich or a celebrity you probably already have one but if your not than you will have it tomorrow so whoever claims they have one are lying.

        • Justblaze

          *9/19

    • Kilroy672

      I tired that but when I entered my work address it would not go through because its a business complex and to contact UPS….ughh. Can this get any worse..

      • JustBlaze

        Did you upgrade Or pay in full?

        • Kilroy672

          You talking about my phone or UPS My Choice? I did the Jump upgrade.

  • Bryant

    I was able to talk to one of the T-Mobile representative’s today. He stated that the phones aren’t being shipped by T-Mobile themselves. They’re being shipped by Apple, directly, to the clients house. I too, ordered my phone on September 12 at 3am, got a text message, last night, stating that I will be receiving my phone September 19, Friday with over night shipping. Tracking numbers are not available through T-Mobile because they aren’t the ones shipping the device. Again, Apple is shipping the device from where ever the phones are coming from. So all we need to do is wait all day tomorrow, depending on the route that UPS takes on the roads. Hold on tight, they’re coming. Another thing, why would a big company reassure their clients with a text message saying that the phone will be delivered to the houses tomorrow, through text message, and lie about it? They’re a corporation, they work with a big industry and clients, I’m pretty sure that their people are working as a team to make and meet demands, especially with something this big. A company has a plan ahead of time, even back up plans. Just sit back, enjoy the anxiety and the unknown and we’ll see tomorrow.

  • My order went from processing to preparing to ship

    • Chris Salinas

      What time did you order your phone on friday and which model

      • I placed my order on sept 16th like 3 or 4 in the morning. I ordered silver 16g

  • Daniel

    I have called tmobile retail stores all day an every time I call they give me different answers
    -_- … I am looking for a 64gig iphone 6 + and they tell me that they won’t have any and another one told me to come in they will have them Then I call again and they say they don’t have any 6+ in stores in any tmobile store in the USA… I am confused!

    • john bones

      Because they don’t want to over promise. Your best bet is to call tomorrow morning. Thats when you’ll get a definite answer. No BS

      I used to work for AT&T. And when we did the iPhone launch and people asked about the 32 and 64GB, we said no because we weren’t allowed to place them on hold for customers and we only had a few in stock. Like 2-4 each

      • Daniel

        Thanks I will do that tomorrow! Someone told me they open at 8 and someone at 9 so when do they open? LOL

        • john bones

          8. At least thats what all the stores in NJ have told me

        • daniel

          Ill just go into the store and see whats going on…

        • Cesar Fonseca

          tmobile is opening at 8 tomorrow. I drove by the store. and on pre-order they also opened at 8

  • Aslan631

    As a new customer i placed two orders for a total of 5 iphone 6 pluses on monday over the phone. They initially placed a hold on my card which cleared yesterday. I was charged again last nite in 3 random amounts. Customer reps dont know the reason behind the new charges.

  • Kyle

    So guy’s who has a S in front for their order number? I was told their order # don’t have a S in front of them.. wtf is going on?

    • Lee

      I do

      • Kyle

        The what the hell is that guy talking about? I told the CSR my order and he said he couldn’t even pull it up…

        • Lee

          Cause it’s a jump! Or they have to pull it up differently

        • Kyle

          I am thinking I will get the phone tomorrow cause I got the text/email saying it will be here Friday. Then I got the text today that I should look at my.tmobile for the tracking #

        • john bones

          Ughhhh. Samething happened to me!! They told me that my order did not go through as “Jump” so I canceled it because it was backordered for 6 weeks. Good luck!

        • Justblaze

          Did you have multiple orders. I order on on the 12th and it took me 7 tries before my order went through, for some reason my order got cancel 6 times. Log on to T-mobile and give them the order number you see being process.

        • john bones

          Two lines. One went through okay(non JUMP) and the other was JUMP(unsuccessful)

        • kyle

          yeah thats the one I gave them. however, I have gotten the two text and the email… so I am not sure what is going on.

    • Sikander

      Tell them to check their “other systems”. Trust me, itll work.

      • Kyle

        Alright I will. Thanks man.

    • Meg Carnley

      I have one order with an S and one without
      What does the S mean?

      • Meg Carnley

        One I ordered in the store with a jump and the other I preordered friday morning

        • Lee

          Jumps start with an S

        • Meg Carnley

          Well now they are saying I may not get it tomorrow but I did manage to get them to credit me back the 24.99 I paid for next day and the 55.and change I paid for taxes as a courtesy for them giving me BS answers all week. That makes me feel better. lol

  • Justblaze

    I used JUMP and at the end of my reference number it has UPGR

  • Jose!

    I received email that my phone will arrive Friday. I have yet to receive tracking information though.

    I’m hoping nothing has gone wrong with my order, and I simply will not receive shipping information as I did last year until a delivery confirmation was sent to me via e-mail.

    Seriously. Last year my 5S status update remained saying BACKORDERED until the delivery had been made did I actually find out it had shipped. lol

    My card’s been charged since Wednesday, I’m not trying to have any headaches over this.

  • Ahmad

    I ordered my iphone 6 plus 16 gig space gray on the 12th and im also a jump member, i got the notification that I’ll be getting a delivery date in 1 to 2 days yesterday and I still havent received a date. The tmobile website used to say my phone was on pre order then it said backordered and now its back to pre order.. I’m not quite sure what that means but I hope I could get my iphone soon

    • Chris Salinas

      Mine says the EXACT same thing

      • Jess Gonzalez

        I ordered mine on the 12 at 2:15pm and I’m getting mine tomorrow

    • Pat61955

      Same thing for me I’m in California by the way

      • Ahmad

        im in California too

    • Mojoe

      What time did you buy it?

      • Ahmad

        4 pm from the tmobile store right after there pre order crash ended, I got overnight shipping too

        • Mojoe

          Weird…I ordered with jump as well, but I ordered at 11:30 on the 12th.

        • Ahmad

          hmm and you got a 19th delivery date?

        • Mojoe

          Nope. Still says back ordered…I got a text saying that my phone should be delivered between the 22nd and the 30th. I got the slowest shipping(wish I had picked overnight)

        • Ahmad

          well good luck for both of us, moment of truth is tomorrow

        • Mojoe

          Back at ya, man! :)

      • Pat61955

        I bought it on the 12th at 5:30pm a jump customer but not a jump upgrade

  • Christian

    I ordered the iPhone 6 plus on Friday they cancelled my order then I called and redid my order. Now they are telling me I will receive my phone between September 22-30

    • Jess Gonzalez

      Ugh, sorry broski

  • Stephen

    I ordered mine the afternoon of the 12th cuz in the morning i got played saying there was an error i called my friend in the afternoon to get it on the website… i got the text yesturday night saying good news i will get it by friday.. got the email in the morning today saying i will be getting it friday as well .. my ordr number starts with an s and i was charged on my card about 2 days ago

  • Aslan631

    I checked my order status it says “order placed”. Does that means they havent receiced my signature yet?

    • Justblaze

      Did you sign the Eip Agreement when you ordered?

      • Aslan631

        yeah i did right after the order was placed. When I check the website for the order status it says they received my signature on 9/15, the date i placed the order

        • Justblaze

          Your good to go. If you got the text for delivery on Friday you will get your phone I can’t wait I’m gonna lose a lot of damn sleep tonight feels like its Christmas Eve!

  • Justblaze

    My Order status says Scheduled Delivery Updated To: Friday, 09/19/2014

    • Mojoe

      What time did you order?

      • Justblaze

        Iphone 6 Space Grey 128 GB I wanted the +, but their server kept crashing so I rush through real fast and ended up getting the wrong one lol I will just jump again after the the smoke clears

    • Cesar Fonseca

      tmobile status page or the ups page

      • Justblaze

        The ups page I can walk you through it real quick it won’t show anything till you activate UPS Home Choice

        • Lorenzo Emerson

          Help me too! I been trying all day!

        • Justblaze

          Go to UPS home Page and click the link that says register for my UPS. Let me know when your done with that…

        • Lorenzo Emerson

          Already registered for the free account

        • Justblaze

          okay log on to your account at the top menu look for tracking in the menu bar in the drop down menu go to Access My UPS Home Choice

    • Zaddy Tee

      u ordered from apple site or tmobile site?

      • Justblaze

        T-mobile website. Go register with UPS Ill show you how to check your status.

  • Justblaze

    It ship from Louisville, KY, United States, Thursday

  • Stephen

    This is my status Order status : Backordered… but i got a tex yesturday saying im getting it friday then said only OVERNIGHT shippers but i got overnight

    • Justblaze

      You will get it tomorrow just be sure your looking for that big ugly brown truck. I got regular shipping from what I heard they upgraded everybody’s orders that got lucky enough to get their order submitted in time.

      • Stephen

        I work for the USPS lol sad we dont get to handle them

        • donnybee

          Not sad.. If the post office was doing this we’d all be SOL

        • Stephen

          LMAOOO WHAT PACKAGE?!?!!

        • Avich

          I love USPS – mostly because my iPhone could just be dropped off in my mailbox tomorrow, so I wouldn’t have to skip class to camp in front of my door waiting (and hoping I wasn’t lied to in my texts/emails).

  • MelissaR

    I ordered 2 iPhone 6’s within 15 minutes of each other. The one ordered first will be delivered tomorrow per UPS tracking info provided. The other has had a label printed but has not been picked up for delivery. My credit card has been charged for both.

    • SgtSteezy

      Same, do you think both orders are in the same box even tho it says 1 pound? TMo did say they don’t ship partial orders.

      • Angela Henley

        It will not ship in one box

      • MelissaR

        I thought that too but the reference number only has one phone number. I wouldn’t think that the box with just one would be a pound. That seems heavy for just one. But they printed a label for the other one. Who knows?!?!

      • MelissaR

        I am pretty sure that Apple is sending out the phones on their behalf. Could be wrong.

      • MelissaR

        Check it now. My second one got picked up at 11:15 pm and tracking says it will be delivered today. Not sure how but that is what it says right now.

  • Zaddy Tee

    my order status went from back order to “preorder” which is a good sign.i got the text and emails that stated ill get it tomorrow.the order history says “backorder since 9/18/14.whats this mean im gettin my iphone tomorrow? btw this is my first time preordering.next time ill just throw salt on my eyeballs and wait in a line with in my grandmothers wheelchair

    • Ahmad

      i got the exact same thing except i got a message yesterday saying I’ll get a delivery date in 1 or 2 days i havent gotten another mssg yet tho

    • Justblaze

      Yeah bro you will have it tomorrow. They have it at Ups on hold till 9/19 Apples official release date.

      • Zaddy Tee

        i really hope so.

        • Justblaze

          Do you have a UPS account set up?

      • Cesar Fonseca

        so I need to camp out at UPS? lol

        • Justblaze

          lol nah man did you set up a UPS account up yet?

        • Cesar Fonseca

          I tried.. bastards are mailing something to verify that I live where I say I live lol. it will be too late by then.

        • Justblaze

          Damn bro FTW lol

  • Nick

    So as long as your cc was charged you should receive the phone right I ordered fri the 12th my order status has been the same since(order placed) I’m a new customer from AT&T cc was charged on wed no email or text received

    • Zaddy Tee

      im assuming.i was charged aswell

  • bc

    so at this point I’m assuming I’m the only one that ordered early friday morning and isn’t getting it .. bummer

    • Zaddy Tee

      u got no text or email?

      • BC

        i Just got a text notifying me that i will receive information 1-2 days about it being shipped out i ordered the 6+ 64 Gb GOLD

    • Justblaze

      You should get it I ordered my in the afternoon. My T-mobile account says pre-ordered still but ups says it will be hear 2mrrw.

      • bc

        what iPhone did you order and what storage and color?

        • Justblaze

          I got iPhone 6 space grey 128 GB.

        • Jamie

          same with me but i got the 6 space grey 16 gb

      • Tony Fuentes-Bagalini

        Did they charge your card?

        • Justblaze

          yeah they charged my card on the 16th

        • Tony Fuentes-Bagalini

          I got the text saying I would get it on Friday but, they haven’t charged my card…

        • Justblaze

          Do you have anything pending mine shows up as pending it will clear in 5 days

    • Dark enV

      I may be with you in not getting it.

      • bc

        what did you order?

        • Dark enV

          128GB iPhone 6 Plus

        • bc

          i got the 64 GB 6+ Gold . suck though , hopefully tomorrow we get more info

    • Alex

      You’re not the only one.. I pre ordered friday as well and haven’t got no updates. I’m very upset.

      • bc

        Its crazy their is people who ordered after me and have tracking info and they are non jump as well

        • Alex

          That’s exactly what i’m saying!! I just don’t understand. We placed orders way before most people and they are getting it tomorrow somehow. Nothing has changed in mytmobile ever since. Just the email stating i should get more info in the next 1-2 days. Unbelievable.

        • Meg Carnley

          It’s such BS and when you call NO ONE know anything!!

        • Alex

          I know!! Tell me about it..

  • coop5454

    Stores arent going to have the 6 plus?

    • Zaddy Tee

      not the 6+ devices i heard

      • coop5454

        I was told to come to the store and now they arent getting it.

  • Gennatay

    CC wasn’t charged, ordered 9/12 and in backorder since 9/13. I received both the texts and emails about a delivery on Friday. If I do get it, it will be a miracle.

    • Dark enV

      Same here, card hasn’t been charged, got a text and email saying I’m getting it Friday. Who knows

  • JOse

    How many people are getting their 6 plus?? and when??

    • Stephen

      im geting the 6 PLus 64GB GOLD and got a text saying im getting it friday but no shipping

      • bc

        when did you order? and jump or no jump?

        • Stephen

          Jump and i went to the store 9AM and there was errors for all jump users… then i ordered it on the website around 5pm

    • Jess Gonzalez

      I got the txt I’m getting mine tomorrow, 6+ 16gb space grey ordered on the 12 at 2pm

  • alex

    My cc charged 5 hours ago but no shipping date

    • Rosie

      Me too, got charged but no update with shipping info

      • alex

        Did u chat or talk with them

  • Dark enV

    I still haven’t gotten any shipping info and card still hasn’t been charged.

    • Jon

      When did you order?

    • yooo

      I just got changed 6plus 64gb gold ordered at midnight day of start no shipping yet

      • bc

        Really Maybe they don’t have the 64 GB Gold because i ordered same device at 5 am and i haven’t seen anyone post that they have got info on that phone

      • jrod

        just now???? pending or full charge and what text did you get friday or next week

  • Cesar Fonseca

    this is worse than having to wait in line on launch date.. NEVER AGAIN will I do this lol.

  • omaryak

    I received a notice that my order was shipping only to log on and find out that the order was cancelled. There was an issue charging my card on Wednesday morning, and apparently they don’t reattempt charges, unlike, say, Amazon.

    • Cesar Fonseca

      you didn’t have money?

      • omaryak

        Yep. I was expecting them to charge the card when the package was going to ship on Friday, like Amazon does. But instead they charged it two days early. So now I have to wait in the retail line with everyone else. Sucks.

  • Jamie

    For everyone that has gotten to the UPS tracking page:
    Does it say that your phone is being shipped from Louisville, KY?
    Or are they being shipped from multiple warehouses?

    • Jamie

      update: as of an hour ago my package is in hodgekins, il (i live in chicago)

  • Angela Henley

    I got a text yesterday saying I would get a text in 1-2 days with an est. Delivery but still haven’t gotten that text yet….I hate waiting. I pre ordered the 12th at like 7-8am

    • Lee

      Me too bs!

    • Chris Salinas

      me too.. my card hasnt been charged yet.. ordered a 6 plus 64 gig

      • Angela Henley

        My card hasn’t been charged either. I didn’t even notice that till someone posted on here aboutiti

    • Lee

      Which did u order?

      • Angela Henley

        I ordered the plus 16gb gold

        • Lee

          They are def slacking…

    • Francis

      do u have this situation same order here “Order Status: Pre-ordered (as of now)

      Order History:BackOrder 09/18/2014 at 02:44:27 AM” ,,hi there i have a status of this in my order ,,it is weird and i received a tex telling me “we will send you estimated delivery timing in the next 1 to 2 days”..what does this mean that my phone went on A “Pre-order status” from a “back order status”?what does this mean do i have a chance to get my phone shipped tomorrow???and my Credit Card hasnt been charged yet till now??would appreciate a good explanation so i know what to expect

  • Zaddy Tee

    just called tmobile n the guy that answered was completely lost.i told him ive been charged,i recieved emails and it says back order and pre order and he said apple ships the phone tomorrow and that no one will receive their phones tip monday and later.looser

    • Cesar Fonseca

      I don’t understand why some reps keep saying that phones will ship tomorrow… are they that retarded? Apple and everybody else has already sent phones to people that pre ordered. I wonder if the other carriers are dealing with this non-sense.

      • Zaddy Tee

        yea i just hung up.id rather them say “we dont know any more than you know” than them giving out false information.

  • Meg Carnley

    Well now they are saying I may not get it tomorrow but I did manage to get them to credit me back the 24.99 I paid for next day and the 55.and change I paid for taxes as a courtesy for them giving me BS answers all week. That makes me feel a little better at least

    • Cesar Fonseca

      I want my 24.99 back too. I just don’t want to call again tonight. I think I’ve called them 15+ times this week.

      • Dark enV

        they refunded me my 24.99 but I’ll gladly pay it again if I can know for sure if I’m getting my phone tomorrow

        • Meg Carnley

          They said it would still ship next day, they just credit you back for it.

      • Meg Carnley

        me too! But I don’t care, I pay good money for my service

      • Meg Carnley

        Call again! I would!

    • eagle

      How did you get the $55 and change back? Did you talk to a certain department? If so what did you say, because I will try to convince them to give me a credit for all this frustration tomorrow if I still do not see any tracking information.

      • Meg Carnley

        Threatened to cancel my account and all my iPhone orders and go with another carrier. I have been with 1mobile for 12 years.

    • Alex

      At least you got the credit back.. Which is nice!

  • yoooo

    does anyone think I’ll receive my iPhone 6 plus 64gb gold. I did receive a email and text saying I it will ship by 9/22-9/30 date.. I was charged at 8 today do you think I could receive tomorrow? or even Saturday? they upgrade everyone to overnight shipping free right? just asking maybe someone knows

    • Jamie

      if you got the “overnight” txt i wouldn’t doubt it

      • Jamie

        track your order on UPS via reference number (put in your phone number)

      • O.o

        The tmobile reps all of them are saying disregard the message they were suppose to come on the 12th when you preordered not right now.

        • Jamie

          i’ve heard a lot of other people on this forum saying that the tmobile reps are saying we will get them tomorrow
          according to UPS tracking my package is 30 minutes away

        • BK83

          Same here, it looks good for tomorrow! 6 Plus 64 in Space Gray and 6 16 GB Silver

        • Avich

          Except that doesn’t make sense when you consider the second text message says, “we are shipping iPhone orders TODAY using OVERNIGHT delivery”.

    • sorrybutnotsorry

      plays vince mcmahon theme song NO CHANCE IN HELL

    • BK83

      Don’t know about the 9/22-9/30 dates, but I ordered same phone in Space Gray at noon EST on 12th and I will be getting mine tomorrow. Have the tracking ETC, my card was charged on the 16th though.

  • O.o

    IF YOU GO THE TEXT AND EMAIL BUT NO TRACKING NUMBER AND YOUR CREDIT/DEBIT IS NOT CHARGED BY NOW YOU ARE NOT GETTING IT TOMORROW. MAKE SURE ITS NOT PENDING.

    • Dark enV

      not good for me then

    • Jess Gonzalez

      Don’t tell me this! How do u know?

      • O.o

        1 hour long conversation about two hours ago and I have sources. :P
        I’m in the same boat as you sucks i know.

    • Lorenzo Emerson

      I got capital one. Got all text and email for Friday but it says pending charge. Am I screwed. I don’t have tracking info!

  • Francis

    “Order Status: Pre-ordered (as of now)
    Order History:BackOrder 09/18/2014 at 02:44:27 AM” ,,hi there i have a status of this in my order ,,it is weird and i received a tex telling me “we will send you estimated delivery timing in the next 1 to 2 days”..what does this mean that my phone went on A “Pre-order status” from a “back order status”?what does this mean do i have a chance to get my phone shipped tomorrow???and my Credit Card hasnt been charged yet till now??would appreciate a good explanation so i know what to expect i ordered a “iphone 6 plus 16gb gold “

    • O.o

      IF YOU GOT THE TEXT AND EMAIL BUT NO TRACKING NUMBER AND YOUR CREDIT/DEBIT IS NOT CHARGED BY NOW YOU ARE NOT GETTING IT TOMORROW. MAKE SURE ITS NOT PENDING.

  • Zaddy Tee

    i think the track your reference number is only for those that ordered through apples website.not those who ordred through tmobile.com n that explains some people not being able to track their packages

  • Alex

    I still haven’t received any info today. I pre ordered a iPhone 6+ 16gb Space Gray on friday with jump. I’m very dissapointed due to that i have not been charged other than the $1 hold on my discover card. Also, checking the shipment through ups using your phone number hasn’t worked as well. The only info i have received from T-Mobile is just stating that i should wait 1-2 days to get the estimated delivery date. Overall, i’m just upset due to that i pre ordered early on friday just to be left behind. I just don’t know what to expect.

    • Lee

      Straight bs… Tmo dropped the ball

      • Alex

        For real. We just got left behind.

    • Lee

      U probably won’t get it tomorrow, I’m in the same boat…

    • Justblaze

      Did you get a text from T-mobile saying you will get your iPhone Friday?

      • Alex

        No, i only got a email stating the following:

        Thank you for your iPhone pre-order. We have seen very high pre-order demand since the iPhone 6 and iPhone 6 Plus launch was announced, and want to assure you that your order is a priority for us. We will be sending you an update on the status of your order in the next 1 to 2 days, which will include when we expect your iPhone to be delivered.

        That is all.

        • Justblaze

          I talk to customer service and she told me if I order the plus I could get it by the 25th I didn’t want to risk it so I kept my original order so its safe to say you may receive it before the 25 maybe the 22nd

        • Alex

          Yeah, Thank God that you kept your original order, better be secure if anything happens. Let’s hope we get it by next week at least. Also, you did pre ordered on the 12 right?

        • Justblaze

          yeah I tried at 3 Am But couldn’t get through till 12 in the afternoon

        • Alex

          Ohh Alright. Well, Hopefully we’ll get our devices by tomorrow.. Keep us posted if anything and most of all. Good luck!

        • jeremy

          that is literally the only thing i got. and online it said order status:pre order

        • Alex

          Yes, that’s the only info they given us throughout the day.

        • jeremy

          this is annoying, what time did you preorder?

        • Alex

          I pre ordered at 03:43PM. And ever since i got the backorder time status, mytmobile has not changed. what about you?

        • jeremy

          i preorder it 7:00 AM Central time and online it just says pre-order and i got the same email like you. just its so annoying

        • Alex

          It’s extremely annoying.. Knowing that we are among the first to pre order and look what it’s happening.

    • Chris Salinas

      im in the exact same boat. Ordered a 64 plus on friday at 6:45 am CST and was promised that I would receive it on Friday. My order status changed from Back-ordered to Pre-Order last night and as of 5 mins ago my card still hasn’t been charged and the status hasn’t changed

      • Alex

        Yeah, i feel you. This is very frustrating. My status hasn’t changed as well.

  • Justblaze

    Look if you got a text saying you will receive your order on Friday follow these directions

    1. Go to UPS home Page and click the link that says register for my UPS

    2. Log on to your account at the top menu look for tracking in the menu bar in the drop down menu go to Access My UPS Home Choice

    3, Make sure your information is correct than click submit to enroll into UPS Home Choice After you get enrolled go back to tracking and click on tracking by reference enter your phone number than you should see your order status.

    • Zaddy Tee

      u ordered from tmobile or apple.com?

    • Danielle

      Unfortunately that’s not true for many of us (: I’ve had my choice for other shipments but this one is not appearing even with the confirmation emails and texts, I’m sure it’s all good but not everyone is the same

      • Justblaze

        That sucks did you get the 6+?

        • Danielle

          Yeah 64gb 6+ in silver

        • Justblaze

          Yeah I think a lot of people with the 6+ are having a problems right now a rep gave me a estimate for the 25. I think Apple underestimated the 6+ sales

      • Zaddy Tee

        the reference number phone number only works for those that ordered through apple

    • Lorenzo Emerson

      Doesn’t work for me.

      • Justblaze

        Im new to this board is there a way I can share pics?

  • James

    I got a text message saying that I am backordered. If I go to My UPS, I see that the package is in transit from Tmo. If I log in to my.t-mobile.com my status is listed as backordered. Guys the TMo systems are backlogged.

  • Amber Kay Franklin

    I stayed up until 4am EST on 9/12 to order mine but it would never go through…so I ended up having to go into a T-Mobile store around 12:30 PM EST to order it, but the systems were down so they had to do a manual order. The order was finally put into the system that evening before the store closed. All I’ve gotten is order placed…no tracking, no email about tracking, no text about tracking. I signed the EIP electronically as soon as I received it. Contacted them yesterday, was told the EIP was not signed…they tried to resend it…didn’t work, then the guy told me it was actually fine…contacted them again tonight, was told the same thing but that it would be escalated…had to provide my email along with the date and time I signed the agreement. Still no charge to my CC, no shipping or tracking information at all…I just ordered the 6 64GB in Silver…shouldn’t be that popular, geez…if I don’t see anything first thing in the morning I’m going to the store to get one in person

    • Talha

      lol same thing with me eip not signed but i signed it i was like really this is frustrating my order status still says eip pending and i ordered mine on staurday in store

      but u wont be able to get the 64 gig in store only 16

      • Amber Kay Franklin

        I know…not a big deal on the size really…plus it will save me $100 lmao…plus the money for shipping and taxes lol

        • Talha

          i want the six plus badly not the six ): they wont have that in stores but idk whats going on with my preorder

  • Lorenzo Emerson

    ANYONE ORDERED FROM TMOBILE SITE ABLE TO GET A TRACKING NUMBER?

    • Zaddy Tee

      no

    • krmtdfrg25

      Nope. hoping I get it tomorrow

    • Steve

      Yes I got one for my daughter.

  • Steve

    I just looked and my daughters phone shows shipped on my-tmobile although mine does not show anything but back ordered. Funny thing is my daughter phone showed back order until about 20 minute ago.

    • Lee

      Mine still shows backordered

      • Meg Carnley

        me too :(

        • Stephen

          SAME here and i got the text saying ima get it friday and everything but a track #

  • Barry

    Well, pre-order was a fail. Ordered at 6:20 AM on the 12th (after 3 hours of trying) and nada. Not the best experience. So, I’m now in line at my local mall at 11:26 PM hoping that I’m well positioned.

    • daniel

      are you waiting outside a tmobile store?

      • Barry

        Yup. The mall has one line for tmo, Apple, Att, and Verizon. It’s a mad dash once we get inside in about 7 hours.

        • Barry

          And I’ll cancel my existing order once I have the iPhone 6 box in front of me.

  • Guest

    So if you don’t have a tracking number or a text saying it was coming tomorrow there’s no chance of receiving it on friday?

    • Jonathan Drew Rudd

      Have you tried tracking with ups

  • Dark enV

    my order status has been jumping all over the place. It was cancelled, order placed, pre-order, backordered, order placed and now pre-order again. Ugh……

    • Meg Carnley

      They are so screwed up over there!!!

      • Dark enV

        I’m so mad right now. I just want my phone

        • Meg Carnley

          ditto
          What the hell did I stay up all night to preorder and people who ordered after me and slept in all day already have shipping info! WTF

        • Sikander

          Yeah same here! I ordered on Friday and theres people getting their phone tomorrow who pre ordered yesterday.

        • Dark enV

          Same, pre-ordered first thing Friday morning about 7:20AM EST

        • Cesar Fonseca

          ill sell you mine for 1200… lol

        • Dark enV

          tempting LOL

  • Stephen

    Order history
    Back Ordered 09/13/2014 at 03:07:34 AM
    Order Placed 09/12/2014 at 02:18:21 PM…. nothing has changed but i got a email and text last night saying i will get it friday

    • Lee

      Really???? When

    • Dark enV

      My order history only shows order cancelled now

  • Cesar Fonseca

    I just want to play that lame game from the keynote, Vain Glory … Pay things with apple pay, and load up season 6 of sons of anarchy… is it too much to ask?

  • James

    i got a text and email saying i would get it delivered by friday, but the only thing i see in order status is preorder. and then in order history it says BackOrder 09/18/2014 at 02:45:51 AM

    • Jonathan Phan

      Steve I i got the same message i called t-mobile they said it did get shipped it just said backorder because technically it doesnt release until tomorrow so we def will get it tomorrow

  • Michelle

    If you don’t have a tracking number or a text saying it was coming tomorrow there’s no chance of receiving it on Friday?

    • Cesar Fonseca

      nope. you wont

    • jeffy

      Nah

    • Michelle

      well this is annoying I ordered mine friday, was told it would be here friday, but nothing to actually say it will be.
      #ThanksTmobile

  • Juan

    I pre-ordered mine on Friday morning and I still don’t have any shipment info, I just want my phone, I sold my iPhone 5S to pre-order the iPhone 6 plus… FIRSTWORLDPROBLEMS

  • Jonathan Drew Rudd

    So I finally have confirmation that my device is on the way via UPS… tmobile still says backorder so there may still be hope for you even if status is unchanged

    • Cesar Fonseca

      who confirmed this?

      • Jonathan Drew Rudd

        UPS website show in transit with the first scan in Kentucky

  • Avich

    Hmm, help?

    Ordered: iPhone 6+ Gold 128GB Sunday around 3PM with JUMP (because systems were down Friday, and I decided to give it another go on Sunday and was surprised it worked).

    Received: 2 texts + 2 emails

    1. Saying I’d get it Friday, and

    2. The other saying that my order will be shipped tonight with overnight delivery (which I paid for anyway) and that they would contact me later with my tracking number and details.

    However, my problem is: NO tracking number + NO UPS phone number working even though I am a MyChoice member.

    Question: Will I receive my phone tomorrow? Please help! I don’t know if it’s worth skipping class and camping in front of my door waiting on the (potential) delivery, lol.

    • jeffy

      So I just got of phone after 45 minute wait from a T-mo rep. He said that EVERYONE who got the text is getting their phone tomorrow. T-mobile did ship THOUSANDS of iPhones today, and UPS will take their time to scan them, forward the tracking number to t-mo and than t-mobile will take time to update their system and notify customers. REST assured anyone who got the text will get the phone tomorrow, probably after the phone. He also told me to that UPS isn’t working with T-mobile only, APPLE, AT&T, SPRINT & VERIZON are all shipping using UPS and FEDEX, so even if APPLE delivered 2 million iPhones and both carriers split, it would take them a lot of time.

      He said they’re updating the system slowly

      • Avich

        That’s awesome news! Thanks so much for sharing!

        • jeffy

          You’re welcome! I’m glad too. He said those texts and emails are pertinent to your account, people who are saying that its a generic text, it is obviously a generic text, Its not possible for them to personally email/text every customer a different text, considering they have atleast 300000+ orders.

        • Avich

          Not to mention how much their fingers would hurt after typing all those texts! Wow, I could not even fathom.

        • Stephen

          MAKE SURE UPS DOESNT KICK THE BOX LOL CUZ USPS DOES AND FED EX

        • Avich

          Oh no. Don’t scare me like that! I may just start driving places; no more Amazon, no more ASOS. I can’t even fathom.

  • Meg Carnley

    Just talked to another rep lol that’s funny. But he said he just got an update that they are filling ordered as we speak to be received tomorrow and that you could receive the item before actually having any shipping info. due to system updates being slow.

    • jeremy

      so people who havent got text or email could possibly get it tomorrow?

      • Meg Carnley

        That’s what he said. But I don’t take anything they say to serious

        • jeremy

          yeah they say different things all the time

        • Meg Carnley

          He said its mostly going to be the first people who ordered. He also said some of the e-mails and messages are taking time to get to us because there are so many.

        • Alex

          Hopefully we are within that group.

        • Meg Carnley

          fingers crossed!

    • Sikander

      What about if i received an email saying ill get it between the 22nd and 30th?

      • Meg Carnley

        I didn’t ask about that. Sorry

    • andrea

      i hope so! i ordered mines at 12:36 p.m. on 9/12 and haven’t received ANY info regarding my order other than my order is placed.

  • Stev

    my-tmobile site is down for me.

  • jeffy

    So I just got of phone after 45 minute wait from a T-mo rep. He said that EVERYONE who got the text is getting their phone tomorrow. T-mobile did ship THOUSANDS of iPhones today, and UPS will take their time to scan them, forward the tracking number to t-mo and than t-mobile will take time to update their system and notify customers. REST assured anyone who got the text will get the phone tomorrow, probably after the phone. He also told me to that UPS isn’t working with T-mobile only, APPLE, AT&T, SPRINT & VERIZON are all shipping using UPS and FEDEX, so even if APPLE delivered 2 million iPhones and both carriers split, it would take them a lot of time.

    He said that system is updating slowly, it took him 10 minutes just to pull up my order.

    • Meg Carnley

      Basically same info I got except he said some of the people haven’t received the messages or tracking yet because it takes time.

  • bc

    JUSTR GOT OFF THE PHONE AND SUPPOSEBLY MY ORDER ” SHIPPED” YET I COULDNT GET A TRACKING NUMBER and can’t track it but all i got was the you will receive more information message yesterday .. idjk if i should believe it

    • Sikander

      At least you got something. Mine said it’ll ship between the 22nd and 30th

      • jeremy

        mine doesnt even say when ill recieve it

    • O.o

      same thing was told if you got text for this friday you are getting it fosho. Im so excited cant wait O.o.

  • metalspy8

    im going to my local tmobile to get one early in the morning.?

    • Cesar Fonseca

      stores are empty. at least the one by my house. nobody is outside.

      • metalspy8

        No doubt it will be a breeze to go to tmobile and pick one up in the A.M

  • Steve

    I think we might have broke the system. Too many people ordering the latest and greatest. The problems we have here in the US of A.

    • Cesar Fonseca

      how many times have you called T-Mobile today?

      • Meg Carnley

        I think I called maybe 10 times lmao

        • Meg Carnley

          But it paid off. Even if I don’t get the phone tomorrow I got the next day shipping waived and the 55 in taxes. So I’m ok with that.

        • Cesar Fonseca

          so far… 15 calls, and 2 chats. On one of the calls I even ordered a signal booster… lol

        • metalspy8

          Signal booster is a must up to 3,000 square feet and latest and greatest from asus. ITS A GO.

  • Stephen

    GOT THIS EMAIL YESTURDAY *****
    Dear S..M,Thank you for your iPhone 6 Plus pre-order. Great news — you should receive your device on Friday. We will send another notification once your device ships, which will include tracking information. We are extremely excited about the iPhone 6 Plus, and wanted to make sure you are up-to-date on the status of your order.Sincerely,T-Mobile Customer Service

    • Meg Carnley

      When did you receive this?

      • Stephen

        Yesterday night

    • Dark enV

      I got one identical to that, but now I’m chatting with T-Mobile support and they’re saying my order is cancelled

      • Stephen

        Now i gotta call them now UGH cuz if urs is canceled i might be too

        • Dark enV

          this is ridiculous

        • O.o

          THANK GOD MINE DIDNT GET CANCEL OR I WOULD DIE OR KILL SOMEONE lol.

        • Stephen

          ive been on hold for 40 mins and still no one can even trace my order… cuz i have a UPGRADE JUMP and my order starts with an S

      • bc

        Don’t Believe them they said my order sou;d ship in 6-8 weeks.

  • Sikander

    I still haven’t been charged on my CC. Anyone else have the freedom card from Chase?

    • Dark enV

      I don’t but my card still hasn’t been charged either

    • masterxchief

      I do and it has been showing pending since the 16th

    • omaryak

      I wish I were in your shoes. My card was charged early and because it was unexpected, I didn’t have the available funds and my order was canceled. Enjoy your place in line :)

  • Mike Palomba

    Question, when do you guys think I’ll be able to get one from the store. I don’t feel like camping out in front of a tmo store tomorrow so when will they have them readily available like any other phone?

    • Cesar Fonseca

      1-2 months

      • Mike Palomba

        really? That seems a little insane. I was thinking maybe a week or 2

  • Stephen

    This is what i did from last friday to now.. SEPT 12, 12am… i went to fucking bed lol site crashed so many times i gave up… woke up at 8am to wait an hr to pre order in the store i was the 2nd person there.. they said there was and error that they cant do the jump program unless u give in the phone now.. so i re ordered on the tmobile website at 5pm and got everything taken care of… THERE WAS NO backorder on my IPHONE 6 PLUS at the time and i signed everything Order history
    Back Ordered 09/13/2014 at 03:07:34 AM
    Order Placed 09/12/2014 at 02:18:21 PM was what i got afterwards in the MYTMOBILE site …I WAS LATER charged on my DEBIT TD card the 484.64.. on Wednesday then yesturday i got the FAMOUS TEXT that most of ya got saying GOOD NEWS ill get it friday followed by the EMAIL saying i will get it friday once its shipped

    • Rob

      Exactly what I did and what happened to me. But hey, actions speak louder than words, that phone better be at my door tomorrow or I want my money back for overnight shipping.

      • Arman James

        they very good at refunding shipping tmo cust service although hard to reach and overwhelmed during apple season is very good

  • Wally Matthias Murray

    Just got off the phone with T-Mob, theres a high demand for the iPhone 6 64 GB Gold, She told me 4 to 6 Weeks :(

    • Michelle

      When did you order yours

      • Wally Matthias Murray

        Yesterday, But I originally made my order in a Tmo store, but they ordered the wrong phone and put the wrong name for the card so i had to wait like 2 days for the order to be canceled

        • Wally Matthias Murray

          Ordered the first time sunday cause jump customers had priority

        • Sikander

          Same thing happened with me. They ordered a 6 but i wanted a 6 plus. So i just went home and called tmobile and told the rep my story so he just cancelled it for me and ordered me another one using jump on Friday (sept 12)

        • Sikander

          Guy at the store told me the same thing about waiting 2 days but as soon as i got home i just ask the rep to cancel it and he did. Surprisingly

    • talha shakeel

      lol same thing happened with me

  • Alex v

    Does anybody know if tmobile stores will only carry the 16 GB version of both phones?

    • jeffy

      No my local t-mob store is carrying a few 64 GB

    • Stephen

      they wont be having the PLUS but the reg they will depends on the store

  • kathy

    Hey guys I need help I pre order mines on sept 14 I got a text that the phone is gonna be delivered on a sat on the 20th I check T-Mobile website it said back order then now it say pre order do you guys k ow if am getting the phone tomorrow or next week and I also got a text saying we will be sending you a update on it iPhone along with a status when ur iPhone will be delivered

    • Jamie

      Same here!

  • Nakneezy

    So here’s my order history. Ordered on 9/16. Signed my eip online. Also gave me estimated time of arrival of 9/19. Received email confirmation for signed eip. Received another email your order is pending. Checked myt-mobile and says your order is being processed. Received text your order is being processed you will receive a tracking # once it ships. Payment from cc took on 9/17. So currently waiting on a tracking. Called t-mobile they said orders will ship out 9/19 not sure it’s that’s true. I have next day air so let’s see how that goes. My experience in because I use to work in UPS next day air also delivers on Saturday. My end looks good but Idk I’ll be a believer one I have it in my hands

  • Chiggs

    I’m quite disappointed with how T-Mobile has handled this. I’ve been texted twice; both texts indicate that I would receive the phone tomorrow; however I have received no tracking numbers or emails and my card has not been charged.

    I’m okay with a delay, but inaccurate expectations are where I draw the line.

    It’s really unacceptable.

    • beast

      We have no choice but to accept it. Either that or go to another carrier with the same or worse problems. And there’s always the apple line at the malls. But us working stiffs can’t take two days out of our schedules to sit on line to get a phone.

      • Chiggs

        Yeah, I will never sit in one of those lines, period. Again a delay doesn’t bother me so much as incorrect information.

  • Edgar

    Hey guys idk if anybody has gotten this text: “Free T-Mobile Msg: For all Pre-Orders your tracking number will not be visible on UPS.com prior to the product launch date. ” does that mean I’m getting mines tomorrow?

  • bc

    So i got that BS Generic message yesterday stating that i would receive more info on when my phone would be shipped out in 1-2 Days i know have a tracking number!!! My Phone Will Arrive tomorrow! So anyone who got that generic message that you would receive more info in 1-2 days . Sign up for my choice ups and check it ASAP Hopefully you get good news!!! good luck to all!

    • bc

      *now

    • Lee

      That’s the only message I got

      • bc

        thats the only i got as well but i just checked UPS and i have a package from tmobile coming tomorrow

        • Lee

          I’ll look thanks

        • Lee

          Still nothing

        • bc

          IF you call 611 on your tmobile phone does your order say its processing ?

        • Lee

          Yes

        • bc

          It Literally took 4 Hrs for me to get any info on UPS from the time it started ” Processing “

    • Meg Carnley

      Does my tmobile still say back ordered or processing

      • bc

        mine says my order is still processing

  • jeffy

    Guys, everything will be clear in less than 24hours, out of which you’ll spend at least 8 sleeping, rest working or waiting. but its less than 24 hours.

  • Jeremy

    So I got the text yesterday saying I wouldn’t get my phone until 22nd to the 30th, I just checked UPS my choice and they just shipped it tonight from KY. Says I will have it tomorrow!!

    • jrod

      how do you check on there

      • Jeremy

        You have to sign up for a ups my choice account. It’s free

        • jrod

          tried kept getting errors in reference

        • John

          same here

    • Meg Carnley

      Does t still say back ordered on my tmobile site?

      • Jeremy

        It says processing, but not ready to ship. That’s what the 1-800 number says

      • bc

        Mine Says the Same thing but already have confirmation with UPS With an origin scan

        • Meg Carnley

          I can’t sine into my choive because I used a business address :/

        • Meg Carnley

          I did get that same text though

  • shadlom

    Summary of this page: waaaah. Lol

  • Dark enV

    well I’m not getting my phone at all, T-Mobile is now “positive” my order is indeed cancelled and have stated I shouldn’t have gotten the text or email I received. Super pissed off.

    • john bones

      I know how you feel. Something similar happened with me. I like the cell phone service, Im okay with their prices, but their online ordering and customer service SUCKS

    • eagle

      Email John Legere at john dot legere @ t-mobile dot com. Sorry can’t put the typed out email address here because it will need to be approved before you see it. Anyways I emailed him on 09/12 at 2:00 am and got a call at 7 am from a person from his office regarding my email and my concerns. Hopefully this will fast track your problems with your order as t-mobile’s twitter and facebook are handled by customer care.

  • jeffy

    WTH, i tracked my order and it says shipped via UPS GROUND. T-mobile, i PAID $25 for that shit. and y’all lied about overnight shipping.

    ‘m a lil too salty.
    the label just got created 2 mins ago

  • Big T

    So, my card was charged on Wednesday and I received the email and text saying I will have my phone on Friday. However I have not received any tracking info and when I check UPS using my phone number as the reference it shows being shipped from China yesterday with a scheduled delivery to Kentucky on Tuesday. We’ll see what happens.

  • Stephen

    im still on hold with them ni99as

  • jeffy

    i tracked my order and it says shipped via UPS GROUND. T-mobile, i PAID $25 for that and y’all lied about overnight shipping.

    im a lil too salty.
    the label just got created 2 mins ago

    • jrod

      how do you track

      • jeffy

        search by reference.

        • jrod

          you put your entire number in

        • jeffy

          yup, country and zipcode

    • Chase Benefield

      We’re you charged?

  • Nick

    Well this is all weird Ajax request returns order status from database as : :”orderStatus”:”Backordered”

    But then later on java script overwrites what to put in your order status page on my.tmobile based on iphone model.
    in my case “SKU”:”MGC72LL/A” which is one on a list and so there for it says Pre-Order
    i guess easy fix to make costumer think different.
    $self.cloneOrderDetails = function(h) {
    var g = “MG592LL/A,MG562LL/A,MG5D2LL/A,MG582LL/A,MG552LL/A,MG5C2LL/A,MG572LL/A,MG542LL/A,MG5A2LL/A,MGC42LL/A,MGC12LL/A,MGC72LL/A,MGC32LL/A,MGC02LL/A,MGC62LL/A,MGC22LL/A,MGAX2LL/A,MGC52LL/A”;

    if (null != h && null != h.upgradeDetails && null != h.upgradeDetails.itemDetails && null != h.upgradeDetails.itemDetails.SKU) {
    if (g.match(h.upgradeDetails.itemDetails.SKU)) {
    h.orderDetails.orderStatus = “Pre-Order” <<<<<< This is get overwritten from database.
    }
    }

    • Pat61955

      So basically depends on your phone model what it says

  • Larry Griffin

    Here’s my story… Places the order in the store on the 12tth got the message yesterday that I will get my phone on Friday. Never got tracking number. Called CS she told me that she doesn’t know said they’re system will update the 2 hrs they are closed and info should go out then. She also told me to call store tomorrow because they’ll have more info on my order than she would
    I’m never preordering again this is too stressful

  • Michelle

    Those who can’t use their phone numbers to track on ups, what day did the text/email say you’d recieve yours? Those who CAN track when were you told to recieve yours?

  • John

    MY card has not been charged yet and I don’t see anything form UPS tracking by reference
    Does this mean I am screwed?

  • Lee

    We all preordered to get the phone on launch day! With launch day being in hours this is going to get very interesting

  • Stephen

    Just got off the tmobile and they told me IM PROMISED to get it 2morrow and that the MY tmobile site wont changedn backorder cuz apple doesnt relasese it till later friday

  • Jenn

    I got an email yesterday that said I would receive mine 22-30. Ordered space grey 64gb plus on the 12th at around noon. No ups tracking. T-Mobile website still says backordered from the 13th.

  • Joel

    Ordered a Space Grey 64GB iPhone 6 at 8:20pm on Monday via the t-mobile web site. On Wednesday got both a text and an email stating it would arrive Friday. Tracking information just went live on UPS site, shows delivery by 3pm Friday. (Being delivered to a UPS Store though, so it will probably arrive in the morning.)

  • People just relax. Cool out. It’s after might night here on the east coast. it’s raining outside. Get some sleep. I know you all are expecting your new toys tomorrow. Relax, you’ll get a nice surpise when you get home from work tomorrow!

    This is the kind of anarchy that happens when Apple has you raked over a barrel. Just throwing your hard earned money out of the window, over a gawd damn device!!! And then T-Mobile can’t even get their damn stories str8. CS sucks, we know that. But I will have to admit, it has been sheisty since last weekend. My gawd JL, you have to admit, your team really bunked this one up!
    T-mo really had an opportunity and they probably got hammered with hundreds of thousands of iPhone orders….
    Just chill out for a few hours before yall have heart attacks!

  • jeffy

    the tracking number said it gets delivered on wednesday. This is SOME BS

    • chan

      Man hope that doesn’t happen to me I got expedited shipping if it does can we complain and change our shipping method

  • Stephen

    AFTER 40 mins on the phone with tmobile the guy out of 3 other people said im PROMISED the iphone on friday but no sure on how long ups will take to get it to me… im not backordered and my status is active…. but on mytmobile its saids backorderd cuz apple doesnt allow it to show up… WTF

    • So wait, when did you order yours because mine says the same thing (about the backorder) because i didn’t get anything but a message that told me “iphones were shipped out check my.t-mobile.com….etc But i really want my phone!!

  • The God of Thunder

    Yes !!! finally it shows delivery by tomorrow (today 19th ) before 2pm.

    • jeffy

      Where?

      • The God of Thunder

        my order on ups!

        • jeffy

          Did it say something else before? because when I track my shipment it says UPS ground.

        • The God of Thunder

          mine says next day air ( they seem to have upgraded it)

        • jeffy

          Initially did it say UPS ground? or was it UPS air since the begininning? Because I chose the AIR shipment

        • The God of Thunder

          I chose ground did not pay anything for shipping, but I am happy they are shipping mine air

        • jeffy

          WTH, thats is some BS, they shipped mine with ground even though i paid for AIR

    • Lee

      When’d that change?

      • The God of Thunder

        an hour ago

    • Mike

      Where?

      • The God of Thunder

        ups

  • iPhoneSixLess

    Preordered iPhone 6 Plus 128 Space Gray, Jump upgrade, signed EIP got text and email no charge to my card and went to tmobile store because I was afraid nothing was happening with my order and I was told it was cancelled. I threw quite the hissy fit then spoke with someone over the phone they said first my EIP wasn’t signed

  • Whiner

    Yo Tmobile it is 12h36 AM on Friday, where is my phone?!? It has been Friday for 36 minutes!!! I am going to cry! I will call you every hour on the hour, I will email the CEO, COO the POTUS. This is unacceptable ! Do you know who I am? a customer with Jump!! I ordered it on September 12th at 8:32AM and paid overnight. Totally unacceptable. I will report you to the NSA, The CIA the FBI, the CDC….

    • Whiner is hilarious!

      Oh you are clever and funny! How did you become so talented at life? I bet you get all the ladies!

  • Evan

    Ordered my iPhone 6 (Space Gray, 64GB, NON-Jump/New Customer) on Friday, 9/12, at around 12:15pm EST, after many many tries at getting T-Mobile to accept my debit card information. Finally went through after a while. I got the email yesterday saying it would be delivered on Friday and I would get tracking number via email. No email ever came since, but I just checked my Order Status on .com and it now shows tracking number and will be delivered tomorrow! I really think I was a hit or miss with a lot of people. If you were inside a lucky time slot, you will be getting it on time!

  • iPhoneSixLess

    Cont… Which was false, then they said the computer produced two orders and the “dummy order” was cancelled but my REAL order was still active… Still no charge on my card….tmobile has me by the b*lls because I can’t just go to the store now after a week believing my order was done! Very frustrating.

  • O.o

    GUYS CALM DOWN JUST A PHONE I DONT CARE IF I GET IT TOMORROW OR 10 YEARS LATER IM OVER IT.

    • Justyn

      I can tell how over it you are that you felt the need to comment.

      • The God of Thunder

        lol

  • Frustrated Big Time

    Because the customer service rep incorrectly entered my email address, my electronic signature was delayed by almost 36 hours, thus causing my place in line to be bumped down by the same amount of time. In that amount of time, the Plus went to being back-ordered, meaning I’m looking at several weeks for my husband’s plus AND my regular 6, since they refuse to ship separately. The kicker? I originally pre-ordered Monday, but because someone apparently used my social security number to open a fraudulent account TWELVE years ago, I had to fight their fraud department for two days. So, I went from having both devices being shipped tomorrow to crossing my fingers I see them by Halloween! I’m a new T-Mobile customer, and this is very frustrating!

  • Pat61955

    How would you know if your order got canceled? I got the “we will send you info about shipment in the next 1-2 days and I ordered on Friday 12th

  • O.o

    Also you will find out tomorrow when your getting the phone so dont panic and freak out.

  • Mojoe

    So I called the 1800 number, and it says that my or is “being processed, but is not yet ready for shipment!” Good news for me! :)

    • The God of Thunder

      check on ups.

      • Mojoe

        I looked on the website, but couldn’t seem to figure out how to do it.

        • Justblaze

          Mojoe

          1. Go to UPS home Page and click the link that says register for my UPS

          2. Log on to your account at the top menu look for tracking in the menu bar in the drop down menu go to Access My UPS Home Choice

          3, Make sure your information is correct than click submit to enroll into UPS Home Choice After you get enrolled go back to tracking and click on tracking by reference enter your phone number than you should see your order status. Make sure its your cellphone number link to the phone with no dashes

    • BC

      more than likely you will get your phone tomorrow! mine sais the same thing but got confirmation from UPS

      • Mojoe

        Nice! I sure hope that happens! How did you check on UPS?

        • bc

          i have UPS My choice it shows any incoming packages for you

    • sspeedy23

      You are not getting it tomorrow. That’s what it tells everyone that has preordered it. My says that it’s being processed and I’m definitely not getting it tomorrow, even though I ordered on Saturday at 3 a.m. with JUMP.

  • Cassie K

    I just got off the phone with a so supposed “T-Mobile Executive in Orgean” after arguing with so many managers I was transferred to this person. He said he understands that I placed my order 6 AM and paid next day air but due to high demand that if I didn’t get a text it’s not shipped and it won’t be their tomorrow everything’s scans before it gets out the ware house it’s by law UPS scans to prevent it being lost he said. He said he apologize some reps don’t know what’s going on but if you didn’t get a text message with a tracking number and your order status is back ordered it will not be outside tomorrow. They plan on sending texts tomorrow or Saturday with more estimated shipping days. He said all the phones that went out were ready by Wednesday scanned by Wednesday night and sent Thursday morning regardless if paid regular or next day if yours shipped it’s coming tomorrow. He also said it won’t be taking 8 weeks to ship other ones but 2-4 weeks are what’s being told by Apple and the CEO when the next batch of iPhones come in. He told me he wants to be honest & give the best information he said if there is not a tracking number online or via text it’s not coming tomorrow. Also due to people ordering before others and others getting it tomorrow who ordered later it all depends on color size and etc and the system can’t store everything in order and depending when it went successfully into the system takes couple hours depending department. He also got in contact with the warehouse and they have “NO iPhones to ship” everything is shipped. So he apologized and said wait till tomorrow to get a text but don’t wait if you didn’t get one its not coming he said the system is accurate if it shipped or not and some iPhones they did not receive a high quantity that was told. They cut pre ordered off Sunday 4pm because they knew they wouldn’t have enough.. But that’s tmobile they truly suck when helping their customers and giving correct info but that’s the stop un carrier for us and we just have to wait and I am as upset as everyone for waking up early messing my sleep schedule and on top late to work and was told it’s coming on this Friday many and I mean many times but I guess it’s not and tomorrow will suck to us all who don’t have our iPhones hopefully next time around tmobile gets everything down correctly to the letter. Sucks to us all waiting for it I hope a miracle happens and each one of us get it tomorrow that pre ordered because what’s the point of a pre order if we have to wait long as 2-4 weeks and maybe even more and not fair how the people who ordered it later are getting it. Anyways this T-Mobile someone start a petition online for them to fix this all up haha.. No I’m kidding. But good luck everyone

    • O.o

      I didn’t get any tracking number but the tmobile rep told me if you get text message saying it will be there on Friday it will. She says ill have my tracking number really late almost the same time as the phone.

      • Ez

        I REALLY hope what you are saying is true haha I also received an email saying that I will get my phone on Friday,but haven’t receive the tracking#.

    • bc

      Really ? I didn’t Have a scan up until about one hour probably. I didn’t receive any info or anything. I Did order my phone friday 5 am PST. I stilt think UPS Is right. But Who Knows. Its not like I’m trying to prove him wrong but i think its still possible to get info on orders just wait. My order on tmobile says processing and when i call 611 on my tmobile phone its says that my order is processing but not ready to ship yet i have a scan from UPS already.

      • O.o

        Your set so gtfo lol jkjk.

    • aznhomieboi1689

      UGH That’s it no more. I’m getting off of this site. No sense of stressing over this. I’ll wait and see tomorrow.

  • Joseph L

    HELLO EVERYBODY!

    After many times of calling Customer Care they all told me the same thing. My iphones are backordered and that I will have to wait for the next batch or that they simply don’t know until release date. I’ve noticed how some people have not been getting text messages or emails. The only email I got was when tmobile said the order has been processed. Nothing more. However, I just went to the UPS website and tracked by “reference” with my phone number, country, and zip code and it turns out our phones are coming tomorrow. (give this a shot if you have not)

    I know a lot of people are frustrated but give all the carriers and Apple a break. They can’t provide 4 million iPhones for all the pre-orders. You will get your phone eventually. This kind of stuff happens with every release it’s nothing new. Just be patient and understanding of how much craziness is going on right now.

    • Seattle gang!

      I got the message yesterday said I would get estimated delivery time in 1 to 2 days

    • Sigh

      Lol, you should listen to yourself.

    • iPhoneSixLess

      Yes, you are calm because you have information on your order, congrats btw but as your post states you’ve called many times so you understand the frustration when you don’t know what’s going on after you’ve followed all the rules

    • Mambo-Jumbo

      Can you please provide example of “reference”.
      Thanks

      • Justblaze

        put in your phone number that is link to your phone without the dashes

    • its4us2think

      I see the same behavior, I can get the info on UPS by giving the phone # as reference, it says mine supposed to be delivered by end of day tommorrow. But nothing in tmo website. I got couple of texts (emails) in last few days saying it will be delivered friday. But nothing after that. Thanks for the info, I am hoping that it is not some kind of mistake.

      • Justblaze

        Its okay sometimes it takes a while to update a shipment. When I order something from amazon sometimes my status won’t update till three days after i received my item. Go off of the UPS status their the ones handling the iPhone 6

    • Chase Benefield

      Was your card charged??

  • Kylie R

    Tmobile employees are only their for the paycheck and don’t care about giving wrong information because they will get their iPhones before, so they sit at the call center making up bull shit they don’t give a shit anything to get you to stop bitching and to end the call.

  • jpcastill

    So why did I recieve the email and text saying delivery for Friday and nothing on UPS or tracking, means I won’t get it tomorrow then?

    • O.o

      I asked rep same case said if you got the text you will get it tomorrow no doubt about it. Said they do have a batch tracking number which includes 12000 iPhones but the separate numbers arnt generated till UPS gets it in your state so yeah.

      • jpcastill

        Ok that made me feel better hah, thanks your great, I’ve called like three times!

  • Mambo-Jumbo

    People, how you tracking by phone # on ups?
    Please provide sample.

    • Crystal

      Same here! How to track with a number????

      • Rafael Pena

        Go to UPS website, right under tracking, look for Track by reference number. That is where you will input your phone number and search.

        • Mambo-Jumbo

          Thanks

        • Crystal

          I tried but nothing came up:( I got all texts, email my status chaged from backorder to pre-order but no info after that ! Guess I’m waiting…

    • its4us2think

      Looks like I cant post links, so go to UPS tracking page. THere is a “Track by reference”, you can click on that and then enter your phone number in the reference box.

  • Rafael Pena

    I called t-mobile and the automated machine changed from backordered to being processed but not yet ready for shipemnt? ANyone get this?

    • Lee

      I did

      • Rafael Pena

        You think well be getting ours tomorrow?

        • Lee

          50/50 chance

        • Rafael Pena

          well, i sure hope so. Since i guess we both preordered it on the 12th.

    • Mojoe

      Yep. Just check on mine, and it changed as well. :)

    • Nick

      What’s the number?

      • Rafael Pena

        18006725390

        • Nick

          Thanks

  • mel

    Just in case anyone was interested:
    I preordered an iPhone 6 in silver 64 GB at 5:56 AM Pacific Time 9/12 online, non-jump & new T-mobile customer. My Order Status page currently says “Order Placed”, and I got an email yesterday telling me to expect my phone to be shipped between 9/22 and 9/30.
    I tried to use the UPS tracking tool (tried my home number, cell, order number), but nothing came up. However, just now, I signed up to make a UPS My Choice account.. after completing account set-up and trying to track my order again, the order was finally found!! It says my package is in transit, and scheduled delivery is by the end of tomorrow. BTW T-mobile hasn’t sent me any emails, besides the one about my order coming btwn 9/22 & 9/30.

    Anyway, super excited. Those who received email about 9/22-9/30 delivery, there may still be a chance that you can get your phone tomorrow :)

    • Jenn

      Where are you located?

      • mel

        I’m in San Jose, California, very close to Apple HQ area

        • Jenn

          Im located in Hawaii and I believe shipment here is only with USPS so I can’t track without the tracking number. But congrats to you! I am very jealous!

        • mel

          Oh I see, hold tight! I’m sure you’ll be able to enjoy your phone soon! This whole Tmobile pre-order system has been a mess…

        • Jenn

          Tell me about it! Thanks for the info Pat!

        • Jenn

          Thanks Mel! Tell me about it haha!

        • X

          Im in SJ too ima try this same scenario new customer but no email etc keeping fingers crossed ordered at 12pm on 9/12

      • yooo

        when did they charge your card??

    • yooo

      I have the same thing.. when did they charge your card???

  • jeffy

    HEY EVERYONE, so my story: (its different than anything you’ve read so far)

    I ordered an iPhone 6 with 64 GB storage, i got both texts, one saying it will be here friday and the other one saying it will be shipped over night..

    anyways using the reference tracking i saw that something is on its way, YAYY I’m thinking its iPhone, and it is, but they chose UPS ground.

    So im not getting my phone until wednesday 9/24. YES you read that right, now I’m going to my local t-mobile store and grabbing what ever space gray variant they have. 16, 64, 128. and I am going to return it when my 64 GB one comes in.
    I am literally so upset, yall don’t even know. Another night wasted.

    • Mojoe

      Wow. Your story was so different from everyone else’s, it sounded just like everyone else’s…………

      • jeffy

        The fact that they shipped it UPS ground even though i paid for air? didn’t read that any where else. Prove me wrong please.

        • Mojoe

          That’s hardly news, my friend. Your phone shipped…you’re getting your phone in less than a week.

        • jeffy

          I know! i dont care, im going to t-mobile store anyways, and i live in a small town so it won’t be that cray, but the fact that they lied is pissing me of.

        • Mojoe

          Once you get the phone in the mail, contact them about it. I’m sure they will refund you the difference…if not, maybe call UPS?

        • jeffy

          They better refund me the difference, and also compensate me for lying. its not UPS’s fault, they choose shipping not UPS>

        • bs

          Stop whining and get over it! No big deal, you will at least get an iPhone 6!

        • jeffy

          Aite I’m sorry!

        • izimngcubes

          Yeah! I can’t even find mine on the UPS website.

        • jeffy

          I’m sorry for you, but trust me hearing that you’re not getting your phone tomorrow is so much better than not hearing anything and having a hope that youll get it tomorrow.

        • Stephen

          sumone like 3 hrs ago said that they refunded him the money bac

        • jeffy

          But thats not the point, I want the phone on time, i didn’t pay 25 dollars for them to refund me.

        • Stephen

          seems to be the famous tmobile mistake

        • jeffy

          Its so stupid, how can they mess up this one? All you have to tell UPS is that all orders are next day air. thats it. how do you choose ground shipping on one order when you chose next day air on literally EVERY other order

        • David

          It’s not just you that this happened to, go back several hours and you’ll see many people saying that this happened to them, in the other page about the jump customers getting priority shipping has the same statements.

        • Android_God

          Look you phucking bag of rocks… do you SERIOUSLY need to be told… “hey just wait for your phone, don’t be a selfish c **k and go and get a phone only to return it”. You’re doing this out of spite and bragging about it.

        • jeffy

          RELAX BRO! I’m assuming you didn’t wake up on time friday, and you never got the phone on time, and you’re backorder till mid october. I feel ya bro, maybe you’re about android. lol I can just laugh at you. Samsung doesn’t even tell when your phone will be available. Hahha

          but Just an FYI: last friday i was up all night, it took me more than 5 hours just to get the order placed. i paid 25 dollars extra to get it tomorrow. Whats the point of going through all this crap and still not getting it tomorrow.

          maybe if you go through this one day, you’ll realize but until then enjoy your Note 4 edge (That you dont even know, when its getting released—or wait till your 6+ gets shipped, in mid october.)

          also not to mention, No one is hooking me up with this phone, I will stay up AGAIN ALL NIGHT, outside a store, while its raining to get it, and i will pay the RESTOCKING FEE WHEN i return it.

    • D

      Not so different. Sounds like every other whiny, entitled post on here…

      • jeffy

        The fact that they shipped it UPS ground even though i paid for air? didn’t read that any where else. Prove me wrong.

    • Android_God

      Idiots like you are why we all pay more for things. Selfish dbag.

      • jeffy

        FOH, explain what you mean by we all pay more for things, what things are you talking about?

      • jeffy

        FOH, explain what you mean by we all pay more for things, what things are you talking about?

    • Henry

      Where do you find the reference tracking number??

      • jeffy

        go to ups’s website, click tracking, its the third tab from the top. on the left side it says track by reference. then enter your number without the dashes: 5100101010

        choose your destination: united states
        choose your zip code: and press search and see what comes up. Good Luck!

  • marc

    cheer up everyone, i ordered mine friday at like 5 pm…i wont be getting my 6 plus it seems till the next batch, whenever that is, but we will all have a new iPhone soon!

  • jeffy

    anyone wants to recommend me some good tv shows that I should watch on netflix? lol. I am on my way to t-mobile store. haha

    • Jenn

      Fringe!

      • jeffy

        ooo, i don’t like that show Lol

        • Jenn

          What about Doctor Who?

        • jeffy

          Never watched it. but i think i will tonight!

    • Imshizzle

      orange is the new black

      • jeffy

        Thanks, i have 10 hours to spend.

      • Jenn

        Good one!

    • Mojoe

      “How I met your Mother” is great! I’m watching it right now.

      • jeffy

        Thanks I have 10 hours to spend.

    • Pepito Chihuahua

      If you haven’t, start watching Breaking Bad.

  • Guest

    “How I met your mother” is a great show!

  • Zaddy Tee

    so my order status went back to backorder but im charged n received to text n email for today

    • Lee

      When

      • Zaddy Tee

        i just checked

  • Mike

    They charged my card yesterday order only says processing when I call I ordered the 12th at 8am….. I really hope it comes tomorrow

  • Jake

    SO I called T-Mobile and they are saying that my order was cancelled because I didnt sign the agreement, when clearly i did and I have a confirmation of it! I also got those texts people were talking about. I ordered the iPhone 6 16gb Silver. Any Ideas Anyone? Please. Thanks!

    • Mojoe

      Did you use jump to upgrade?

      • Jake

        No I didn’t

  • Aznhomieboi

    Hey question…random one…if i didn’t upgrade using JUMP does that mean my iPhone won’t be insured ? (Even if I pay off the old phone)?

  • daniel

    What are my chances of getting and iphone 6 plus silver 64gb @ a t-mobile retail store tomorrow at 8am???? :(

    • John

      I think you already know
      sad to say

      • daniel

        damn :(

    • Serge

      none at all. no tmobile store in US will have 6+ available tomorrow during launch….probably not this weekend either. MAYBE next week is what i was told – I’m a corporate tmobile employee btw

  • Serge

    so i ordered my iPhone 6 64GB Space Gray Friday night thru JUMP! pre-order. After several text msgs & an e-mail saying that my phone will be in Friday 19th I never received a tracking number. I checked online & my order still said “backordered” with no official date (there was no date at all) & my shipping method said “USPS” – no clue why. I read a couple other comments and decided to go online to UPS & in “reference” type in my phone number. I ended up getting a tracking number that way with all the info & it was in transit. Later on in the day i went to tmobile.com & the order status had changed from “backordered” to “shipped” & there was finally a tracking number (which matched the one from UPS earlier). Its arrived in my city (Houston) & I’m sure I will receive it tomorrow (Friday 19th). Just giving heads up for anyone else in the same boat as i was. Good luck guys!!!!

  • Crystal

    So tmobile charged my card Monday, still shows pending. But I got all the texted from tmobile & email. But no est. delivery date or ups tracking number, checked on ups but couldn’t find anything. I preordered on Friday around 1:30 pm mountain time. My status on my.tmobile changed from backordered to preordered. I ordered a iphone 6 64gb gold. Still have hopes for tomorrow !

  • Victor

    patiently waiting on tmobile to give me more info, once again order on the 12th very early and nothing besides the 1-2 text and card was never charged. Let’s see how this unfolds

    • bc

      Have you tried UPS. My choice ?

      • Victor

        Yes a member, wasn’t expecting the phone today… Still waiting on tmobile to give me more info

  • Jonny

    Got a text about my phone should be shipping out next day air so I should get it tomorrow sometime? I look on my t mobile online it still says back ordered.. Being shipped ground with no delivery date and then I called CS and they said the phones that were preordered will ship out tomorrow. And I should get it by Monday.. Lol which one is it t mobile? I’ll be extremely surprised if I get it tomorrow morning..

    • Yp

      A text right now??

      • Jonny

        No, I got it earlier today. Got an email regarding it yesterday as well. Still nothing. I also pre ordered last Friday afternoon

  • Serge

    checked UPS….my phone is in my city. Did a JUMP upgrade on Friday night. I should be getting mine tomorrow/today (friday 19th)

    • Dude

      I was jump! At 4:13pm 9/12 dang

      • serge

        i placed my JUMP order Friday night i would say around 7PM-ish. iPhone 6 64GB space gray. since then i’ve received several text msgs & an e-mail giving me status updates. i would check tmobile online account daily & it said the same thing “backordered” and no official date. today i went to UPS typed in my phone number and received a tracking number. checked back a few hours later on my tmobile account and the status changed from backorder to shipped and the tracking numbers matched. i was charged on my credit card a few days ago too. hope you guys have the same luck i did.

        • Nick Bro

          Thats cuz u got a girly 6 and not a 6 plus 128gb like a real man. Lolz jk but srsly those who pre-order Jump’d the plus on the 12th especially the 128gb gold are pretty screwed but it will be worth the extra wait because the plus gold will stand out wayy more then the girly 6 mini. ;)

  • ACe

    Received texts and emails saying I would receive my phone Friday but I just received a email saying my order wasn’t completed. Then I called customer service and they told me that a whole difference order was cancelled on 9/17/2014 but I never placed two orders…???????

    • iPhoneSixLess

      Same here still waiting for a final confirmation of whether or not I’ll have a phone tomorrow

  • O.o

    UPS says There are no shipments currently in transit to your delivery address.

  • Ramm M

    So guys I orgered both 6 and 6 plus from a t mobile store on Friday thru jump. I got an email confirming that I will recieve both phones on Friday. Unfortunately online it tells me that it’s being processed. My CC got charged today.Cant get any results fr ups ?? Paid for overnight shipping. Funny thing my order was placed on 12th but automated system is saying 13 th

    • Nick Bro

      6 plus 128gb? Gold?

      • Ramm M

        128 6 plus grey

      • Ramm M

        6 plus 128 grey

  • May Mendoza

    I upgraded 9/14/14 4pm, my tracking went online at 1:41am eastern time. Iphone 6plus is on its way.

    • Amber Kay Franklin

      Things like this irritate me…I ordered on 9/12/14…two days before this person…grrrr

      • Nick Bro

        Indeed

      • andrea

        same here, i checked on the automated system and they can’t even find my order but when i check online it says order placed. i received a email confirmation that my order went through and a email confirmation of the signed EIP contract. this is extremely irritating.

      • May Mendoza

        Sorry to hear that. Just keep trying through UPS maybe it will go online soon.

    • Nick Bro

      What color and size plus?

      • May Mendoza

        64gb iphone6 plus

        • May Mendoza

          Gold

  • Ryan

    EVERYONE PLEASE READ THIS (and then hopefully you can all go to bed and sleep well):

    THIS APPLIES TO YOU IF (and only if) you received a text message from T-Mobile (via number 456) saying “Great news! You should receive your iPhone 6 Plus on Friday. We’ll send another text with your tracking number once it ships.” Followed by a second message from T-Mobile within 24 hours (also via number 456) saying “We are shipping iPhone 5 orders today using overnight delivery. Check http://www.mytmobile.com for tracking information.”

    When/where/how you placed your order does not matter. If your credit (or debit) card was charged does not matter (T-Mobile can tie up available credit (or place a hold on funds in your cash account if using a debit card) and ultimately collect on their authorization at a later date). If you received the messages above and selected next-day shipping as your shipping method, you will have your phone on Friday. If you received the messages above and did not select next-day shipping, your order was batched with others to enhance T-Mobile’s and Apple’s supply chain efficiency, which is managed in part by UPS. You may receive your phone early, you may not receive it until early next week depending upon your local UPS station’s capacity capabilities on Friday.

    If you are unable to track your order via the T-Mobile and/or the UPS websites, there is good reason for this. The iPhones are put together in several larger boxes and then placed on pallets, wrapped in plastic and then placed on multiple aircraft heading from the UPS hub in Louisville, Kentucky to multiple major metropolitan areas throughout the United States. Right this very second your iPhone is probably in flight on its way to the next stop. Upon arrival to this next stop, UPS will scan the larger pallets, break down and sort through the bigger boxes and ultimately scan your iPhone as an individual shipment. From there it is sent to the next regional and/or local sorting facility and then put on the truck that will delivery it to you at some point on Friday (assuming you selected next-day air or they are able to deliver your ground shipment earlier than initially promised).

    Just because you are unable to track your phone now does not mean it is not on its way to you. Those who are able to track now are able to do so because their pallet caught an earlier flight. There are hundreds of thousands of iPhones, if not well over a million, that will be delivered by UPS throughout the United States on Friday alone. Supply chain logistics are complicated, especially when demand is as high as it is right now for a particular item. You can rest assured that the automated messages you received from T-Mobile are accurate, and you will receive your iPhone on (or possibly before) the date indicated by the messages regardless of whether or not you are able to track your phone at this time.

  • ACe

    Hopefully everybody who received texts and emails about getting their phones Friday actually do(Because I’d be amongst those lol) T-mobile please don’t let us down

  • Lmrvrgs

    i got the text message saying that tmobile is shipping iphone order today (thursday 9-18) using overnight delivery. but i never got anything after that and i havent got a tracking number yet. i really dont think my phone will come today (friday) =/

    • serge

      go on ups.com and where it says reference put in your phone number you should get confirmation that your device is on its way & there should also be a tracking number. if it doesn’t come up then more than likely it hasn’t been shipped yet. this is what i did. hope it helps

    • Amira

      I got that too with no tracking info yet.

      • O.o

        I called tmobile they said if you got the message that your phone will be there tomorrow it will.

        • Amira

          Thanks!!

        • jeffy

          I got the text, email and another text saying the device will get to me friday, but i tracked it with UPS reference and its coming on wednesday not today.

  • Francis

    “Order Status: Pre-ordered (as of now)
    Order History:BackOrder 09/18/2014 at 02:44:27 AM” ,,hi there i have a status of this in my order ,,it is weird and i received a tex telling me “we will send you estimated delivery timing in the next 1 to 2 days”..what does this mean that my phone went on A “Pre-order status” from a “back order status”?what does this mean do i have a chance to get my phone shipped tomorrow???and my Credit Card hasnt been charged yet till now??would appreciate a good explanation so i know what to expect

    • O.o

      Same

      • Roberto

        same here mmmmmmm

  • JFella James Stringfellow

    I’m like everyone else I placed my order last Friday round 1130am my card hasn’t been charged I got a email saying it was being processed then that Saturday it said back ordered then this Wednesday got a text saying great news your phone will ship Friday also received a email that same day saying the same thing and received a text today saying it will be shipped tonight

  • hector93

    Anyone in California (Bay Area to be exact) who ordered theirs on Friday receive their tracking info yet?

    • jeffy

      I did recieve tracking info from t-mobile but from UPS.

      • jeffy

        *not from t-mobile but from UPS.

        • jonny

          Did they email you or text you?

        • jeffy

          They texted me yesterday saying it will be shipped with free overnight shipping, then day before yesterday they emailed and texted me saying it will be delivered today (FRIDAY). They failed to meet both promises, when i track it says it will be delivered on wednesday 9/24/2014.

      • hector93

        Lucky. I ordered mine at 6:55AM and i got the text on Wednesday saying that ill get tracking info in 1-2 days but i haven’t received anything yet. I called T-Mobile 3 hours ago and they said that it will be shipped tonight. i checked the tracking by reference option and it says they couldn’t locate the shipment. oh well, i knew it was too good to be true.

        • jeffy

          NOT THAT LUCKY,
          They texted me yesterday saying it will be shipped with free overnight shipping, then day before yesterday they emailed and texted me saying it will be delivered today (FRIDAY). They failed to meet both promises, when i track it says it will be delivered on wednesday 9/24/2014. By the way i ordered friday morning at 5:20 AM PST with overnight shipping.

        • hector93

          oh i get you now. I’m still hoping i get some kind of tracking in the next few hours. but I’ve already been disappointed like 10009283 times yesterday and today.

        • jeffy

          yeah, i feel ya, same here. I’m just going to the t-mobile store in 4 hours and going to grab a device, its ridiculous how they’re doing it. Hopefully i can get the one I want other wise so
          once i get the preordered device, i will return it back unopened so they can resell it.

          if I don’t get the device i want, ill still get a phone except i will return that instead of the one they mailed, just depends on what’s in stock at my t-mobile store.

        • hector93

          I see, I’m gonna do that too. I’m hoping the T-mobile store near me has the iPhone 6 Plus in Space Gray. This is the last time i ever pre-order any phone especially from T-Mobile involving iPhones.

  • Jonny

    Did anyone go in to the store Friday morning when their systems were down? They had to handwrite my receipts and orders slips -.- maybe that’s causing a delay somehow..

  • I ordered Saturday around 2 Central, I recieved a message saying “Free T-Mobile Msg: We are shipping iPhone orders today using overnight delivery. Check http://www.mytmobile.com for tracking information” but still says Backorder. Ordered an iPhone 6 Space Gray 64GB

  • O.o

    T-mobile PLEASE TAKE MY MONEY!!

  • Rafael Pena

    My t-mobile online order status just changed right now from Order Placed to Being Processed. I preordered it on Sept 12. I received an email yesterday saying i will be receiving my device Friday. Is this true?

    • O.o

      According to 15/20 reps I spoke with yes.

      • O.o

        Also did you get the text?

        • Rafael Pena

          No its a new line i wasnt assigned a number yet.

        • BK83

          No worries, I am a new customer and never received any texts. Got an email at about 9PM EST saying my order shipped. They overnighted to me and it will be here Friday.

        • Rafael Pena

          I mean youre luckey i havent received any shipping notification

        • Amira

          Neither have I and I got the texts and email saying it would be delivered.

        • Rafael Pena

          no its a new line, i dont have a number new customer.

      • DreamANightmare

        Nice. ^

      • Rafael Pena

        i really hope so

  • DreamANightmare

    I should be receiving mine Friday, that’s what the email tells me. But I just joined T-Mobile, I don’t have an online account to see anything yet. Says I need physical phone to proceed with setup.

    • BK83

      No account needed, you should be able to check your order status with your order number. The order number should be in the email you received. If you order has shipped your tracking number will be on the order status page. I just checked mine and is will be here tomorrow. New customer and I ordered on the 12th.

  • O.o

    Good night!

    • BK83

      Good night!

  • Rafael Pena

    Has anyones order changed from Order Placed to Being Processed then Cancelled?

    • Roberto

      mine changed from backorder to Pre-order mmmm what is this mean gggrrrrrr

      • Rafael Pena

        well mines just changed a couple of minutes ago from order placed to being processed

    • Brittany

      Happened to me too :( Is it really cancelled?

      • Rafael Pena

        when did it happen to you?

        • Brittany

          I checked just now and it was cancelled. I received a text message and email yesterday though saying it would arrive Friday 9/19.

  • tomnewtn

    They took my money, they emailed to say it comes on Friday, they sent a text to say they’re sending via overnight shipping. No ups tracking info yet but that has happened before. I’d say it will be here tomorrow.

    • jeffy

      They texted me yesterday saying it will be shipped with free overnight shipping, then day before yesterday they emailed and texted me saying it will be delivered today (FRIDAY). They also took money out of my account but they failed to meet both promises, when i track it says it will be delivered on wednesday 9/24/2014. By the way i ordered friday morning at 5:20 AM PST with overnight shipping.

      • tomnewtn

        Yep, I am ready for that too. This is a mess.

        • jeffy

          but i am going to a store in 3 hours. will try to get one. Hopefully they have a 64 GB variant in space gray

        • tomnewtn

          Best of luck.

  • Victor

    Tmobile got no idea what’s going on. Hopefully they learn from this and give better service to the customers. Even sprint with there horrible service handle this pre order better

    • BK83

      This has been a mess, but I am happy to be leaving Big Red in the rear view. My phone will be here tomorrow, so things are starting well with T-Mobile. Now, we shall see how the network compares.

      • Victor

        You’re from Brooklyn?

  • BK83

    I hope the network is going to be able to hold up with all these iPhone 6 users trying out their new super fast LTE!

    • Victor

      Oh god I didn’t even think of that smh

  • andrea

    i just checked my order status and it’s just now showing “electronic signature authorized even though i completed all that on 9/12 at 12:36 p.m. ….. what’s next?

  • Rafael Pena

    I just check my order online and under Overnight SHipping it says 9/22, this is ridiculous i ordered my phone on september 12 at 9am. SMH at t-mobile. Giving priority to people who ordered it late they receive it tomorrow? Thats some FU**** shi*

    • Nick Bro

      128gb gold plus?

      • Rafael Pena

        No iphone 6 64gb space grey

  • Dark enV

    Well I’m sitting outside one of my local T-Mobile stores to sign my buddy and his wife up, this is the only store around here selling the 64GB iPhone 6 though only in Space Gray. After the craziness from my screwed up pre-order I’m half tempted to grab a 6 myself but I really want a 6 Plus, and 128GB of storage

    • tomnewtn

      I pre-ordered the 6+ in same configuration. Good luck on your endeavor.

      • Dark enV

        Thank you, I hope you get your phone today with no issues

        • tomnewtn

          Well it’s all good. I was in no hurry, just didn’t want to mess with going to the store. Thanks.

    • metalspy8

      I am also here at a local tmobile store waiting not sure what they will have in stock ? I am hoping a white iPhone you plus 128 go for my wifey…2 people are lined up at this tmobile store …me and my wife.

      • Dark enV

        Yeah I’m the only one in line at this time, people who keep driving by must think I’m nuts

  • EddardCharles

    Mine just says “pre-order”…what does this mean?

    • Francis

      Same here

    • Cole

      Read my post above

  • Cole

    I WORK FOR TMOBILE AND THIS IS WHAT WE ARE BEING TOLD,! The people that received the message that you would receive the phone Friday and also got the message yesterday that tmobile will be overnighting the phone WILL GET THE PHONE FRIDAY EVEN THOUGH YOU HAVE NOT GOTTEN A TRACKING NUMBER!

    SOMETHING WENT WRONG WITH THE SYSTEM WHENEVER THEY WERE PROSSESED TO SHIP OVERNIGHT AND THE SYSTEM HAS YET TO CATCH UP SO YOU WILL GET THE PHONE THEN THE TRACKING NUMBER WILL SHOW WITHIN THE NEXT DAY OR SO AFTER

    • Victor

      What’s the deal with the 1-2 for estimate shipping date text?

      • Cole

        They have not told us anything about that sorry

    • tomnewtn

      I’ve seen that happen before, so I figure it will show tomorrow. I’ve seen the tracking numbers come after deliveries in the past so what you say makes sense based on experience.

      • Cole

        It should

    • Rafael Pena

      Ok i received the email yesterday saying i will get it friday, but when i check my order online it changed an hour ago to th 22!! What is this about?

      • Cole

        The messages im referring to are the 2 texts messages one of them Wednesday one yesterday those are the only ones that we have been updated on so far. I will see what I can do to check on that for you.

        • Rafael Pena

          I dont have a phone number were to be texted too, thats why am curious!

        • Cole

          O I see where your coming from, have you been charged yet?

        • Rafael Pena

          Yes i was charged on the 12 fully

        • Cole

          Then you should receive the phone disregard shipping info as of now good luck I know it sucks trust me I’ve been there even working for tmobile

        • TwinSon

          Any news for the 22nd-30th Text?

        • Pete Nguyen

          I got the same text and email about delivery between 22nd-30th. I’m not sure if I should believe it or not. I’m tempted to cancel my preorder and doing it all over again. Seems like post ordering are processing quicker than the preorders which are stuck in some sort of ‘backorder’ black hole.

        • Rafael Pena

          But i received the email, is just very upsetting

        • Hank

          Initially i was charged for both of the phones i ordered now its showing only one…

    • Cole

      I forgot to mention that you must also have been charged for this to be true, if you have not been charged you will not be receiving the phone.

      • Rafael Pena

        But my card was fully charged on the 12

      • tomnewtn

        Yep, charged, texted, emailed.

      • Marco Guardado

        I got the email & the message , but I have not ben charged

        • Cole

          Unfortunately if you have not been charged you will not be recieving the phone according to my sources

        • Marco Guardado

          Why am I not getting charged than??

        • Cole

          Tmobile does not charge you until your phone is scanned out for delivery so if you have not been charged your phone has not left tmobiles distribution centers

    • Nakneezy

      How about text saying: order #S000xxxxxx is being processed. You will receive a tracking # once it ships? Also got charged not too long ago

      • Cole

        You should be good to go you will receive the phone before ever getting the tracking number you have a 99% chance you will get the phone if you were charged

        • Nakneezy

          I sure hope so. Thanks for the reply

    • Ryan

      Cole: I’ve been tracking on and off for the past few hours and still no luck. Just now it says my order was canceled today at 1:30am EST. I received both text messages yesterday. I called 611 and the automated system also said my order was canceled. Clearly I did not cancel my order. Is this just the system cycling itself out overnight or do you think T-Mobile is actually canceling orders? I sure hope it’s not canceled and that you are right about the phones showing up on Friday as indicated in the emails and text messages received since this past Wednesday.

      • Seth Shelton

        There’s been a lot of posts on various boards by people who’ve had their pre-orders cancelled. My advice is to follow up with CSR as soon as possible

        • Guest

          I really cannot believe this nonsense!!

        • michael

          Mine was canceled by T-mobile. Gave me a stupid reason. I am porting out soon.

        • Ryan

          When was your order canceled? Mine has literally been pending since placing the order and signing the agreement last weekend. They did not cancel it until two hours ago.

        • Michael

          Mine was canceled Wednesday. T-mobile did not send any communication at all. I called and was told my order was cancel. I gave up.

        • Ryan

          I am absolutely at a loss for words with all of this. I can’t believe they would cancel an order after signing an agreement. You would think instead of canceling it they would just change the order to backordered and make you wait a week or longer for it to eventually show up. If they did indeed cancel it just now I am done with T-Mobile and will port my number back over to AT&T, even if it takes a week or three to get the phone.

        • Michael

          This is my story. I tried to pre-order the whole night Friday. 1-3AM. When it went live I tried for another hour to order online and it did not go through. I called waited over an hour just for a rep to tell me their system is down. Ran to the store; they said the same thing. Went home called again, they told me they are fixing the problem and they will call me back. T-mobile called me, I placed my order. The rep try to do an EIP on it, I said no I will pay it off now just in case they mess up. I got no text confirmation, no email, no communication what soever. I called a few days later and they told me it was cancel because I did not sign the EIP. I never even gotten an email from them for the signing of EIP. Usually when we pay full price on the spot they don’t make you sign an EIP. I PAID THE WHOLE PHONE OFF. That was their reason why my order was canceled. They told me they can reorder it but the way is 4-5 weeks. I told them no thanks. I will be porting out at the end of October.

        • Ryan

          I just tried tracking using the order number and zip code without logging into my account, and this is what I got: “Your order is currently Canceled. You will receive an email when your order has been shipped.” Unreal!

        • michael

          I don’t even know my order number. T-mobile just messed up so hard for me.

      • Cole

        If you can I would wait it out but I honestly do not know tmobiles system is very messed up right now sorry I don’t have the answer your looking for

        • Ryan

          No worries, appreciate your reply to my message above. When I log into my T-Mobile account now the order doesn’t even show up, and on the account activity section there’s a transaction with today’s date that says “Your order ********** was cancelled on 09/19/2014 at 01:29 AM.”

    • jeffy

      They said my phone will be getting to me friday, when I track by reference number using ups website it says it will get to you wednesday 9/24

      • Laurnzo

        Just woke up to finally see it on my UPS My Choice arriving today between 1pm-4pm. Order status still
        Says back ordered so, they are right. T-mobile has a system glitch.

      • Erick

        Hey at least you know yours is on its why while the rest of us still are clueless to what is going on when when the hell when we get our phones

    • Pete Cerruto

      Cole

      What about the people that pre ordered and were told by the Loyalty Department that they would get their phone on the 19 but still not charged.

      I am so sick of the lies with Tmobile.

      Preordered on 9/12/14 at 3:05am doc signed at 3:08am hold placed on the card. No decline but hold fell off.

    • Seth Shelton

      2 co-workers switched to T-Mobile on Monday and they both received confirmation of delivery for today.

      T-Mobile can tweet/post as many Mea Culpas as they want but the blatant reality is they went with the higher “money upfront” value new service over existing JUMP upgrades.

      I’m fully aware that “Business is Business” … and I’ll be taking mine elsewhere

      btw: after I told those co-workers how I was treated, they both cancelled their service transfers and will stick with their current providers (they covered themselves by placing pre-orders with them last Friday, so they’ll get their phones today or tomorrow from them)

    • HeatFan786

      This is slightly unreleated, but do you guys have LG G3 refurbs in stock for warranty replacements nationwide, specifically in New Mexico?

    • Irish51

      Just saw this. Interesting you say that. I received the text message and email and I didn’t receive my phone. Yet another lie from a representative of T-Mobile…….

  • Victor

    every single method they have of tracking your order says an entirely different story.
    This is a major screw up!

  • metalspy8

    All you need to go to your local tmobile some will open at 8 and there is literally no line. smh..I am here at my local tmobile patiently waiting..

    • Shawn Flanagan

      I plan to head to my local T-mo store in a few hours to wait in line (if there is a line). don’t want to get there too early as there aren’t any bathrooms nearby

    • Seth Shelton

      From everything I’ve read, stores will only carry the 16Gb iPhone.

      Personally, if I’m going to carry a large screen smartphone (6+), then I want it to have enough room for my music and 16Gb doesn’t cut it

    • jeffy

      What city are you at? If you don’t mind me asking

    • Pete Cerruto

      I spoke to the store manager in my home town they did not receive any 6+’s

  • Seth Shelton

    I pre-ordered online on Saturday 9/13 when it was finally available for JUMP customers: 6+ 64Gb with $24.99 Next Day Delivery

    My T-Mobile still reads backordered
    My text states delivery between 9/22-9/30
    My CC has not been charged
    4 calls to CSR: “you will receive the phone on Friday 9/19; Saturday 9/20 latest”

    If they’ve dropped the ball, I’ll cancel my pre-order, pay off the balance of my current 5S, and port my number to another service.

    Not intended to be a whine nor troll; just sharing my frustration like everyone else

    • Michael

      You had it much better than me. I tried to pre-order the whole night Friday. 1-3AM. When it went live I tried for another hour to order online and it did not go through. I called waited over an hour just for a rep to tell me their system is down. Ran to the store; they said the same thing. Went home called again, they told me they are fixing the problem and they will call me back. T-mobile called me, I placed my order. The rep try to do an EIP on it, I said no I will pay it off now just in case they mess up. I got no text confirmation, no email, no communication what soever. I called a few days later and they told me it was cancel because I did not sign the EIP. I PAID THE WHOLE PHONE OFF. They told me they can reorder it but the way is 4-5 weeks. I told them no thanks. I will be porting out at the end of October.

    • Michael

      It seems like T-mobile has cancel people’s order for no reason. I am not the only one that suffered from it.

  • Mark

    Everyone should try checking your order status with your order number. I got the email saying my phone would be delivered between the 22-30th. Later I checked the status and there was a tracking number with ups. My 64gb 6plus is in transit to be delivered today by 3.

    • Ryan

      This is what I get when tracking my order with the order number: “Your order is currently Canceled. You will receive an email when your order has been shipped.” I don’t know whether to laugh or cry right about now.

  • Just got my UPS order tracking confirmation. I was told I’d get the phone on Friday but the info says scheduled for delivery on Monday. I’m just glad it finally showed. I went to UPS.COM, and tracked by reference number using my cell phone number without dashes, adding in country of destination and zip code.

    • tomnewtn

      I did too….finally. I typed in my phone number without the dashes separating numbers. AND, I clicked on todays date. It wouldn’t allow that until after midnight, and then it showed the order ready to ship overnight. I have to assume that means a Monday delivery.

    • Nick Bro

      Same here monday make sure to get a $25 refund

  • Nick Bro

    Ok mines coming monday even tho i got the text saying it should be delivered today. Hears hoping i can change it for pickup today or saturday. 128gb gold plus

    • I’ll take Monday over “backordered ” any day.

      • Nick Bro

        Now it doesnt show any date so i assume they are going to ‘fix’ it to be delivered today perhaps..

        • I’ll just believe T-Mobile when they told me I’d have it Friday. If it’s shows up Monday I’m okay with that.

        • tomnewtn

          The MY UPS app on my Nexus shows a date of Monday by 1030 am. Checking UPS via web browser, it doesn’t show the date, just the label ready but does say next day air.

        • Nick Bro

          What model, color and memory size?

  • tomnewtn

    If you check UPS by reference-your phone number, leave out the dashes and make sure you click on todays date in the date range.

  • Lee

    Atleast u got that… Nothing shows up for me

  • tomnewtn

    ….annnnd MY UPS app on my Nexus confirms a Monday delivery.

  • Will

    Checked UPS.Com and finally it showed, My package will be delivered today before 3pm YES!!!!!

    Entered my cell number 10 digits, my country and then my zip code to where its being delivered…it just showed like 5 min. ago after trying all night!

  • Pete Cerruto

    I have been lied to this whole time by Tmobile saying I was one of the first to pre order yet I don’t have a tracking number. Judging by the comments I’m not the only one they lied too. I tweet at the CEO and I get reply from Tmobile asking how can they help and I then again get no reply.

    They told me I’m better off selling my phone because I owed so little on it. They said I would receive today the 19th and now I’m without a cell phone.

  • Yo

    They tried so hard to accommodate others but what about the people who preordered first day and aren’t getting it tomorrow!? They could care less!!!