Something Stinks With This Whole Thing


Update: Adding in an image below from internal T-Mobile systems showing that you can change the rate plan without question!


I just tweeted about this and saw Engadget already discussed it this morning, but the notion that Google is only allowing new customers the full discount price on the Nexus One sucks. I understand that customers who just bought a phone with a subsidy two months ago don’t deserve another subsidy while still paying for the first one. I get that argument and it makes sense and I take no issue with it. I take serious issue however with upgrade eligible customers not being given the full discount and it seems as though they are getting rear ended by Google. That just sucks and it’s unacceptable. On that note, the single rate plan being shuffled around is also in a word: crap. One single rate plan choice for 500 minutes, thanks but I would have used that up since the announcement yesterday.

There is a long debate on whether or not loyal customers deserve the bigger discount or do new customers deserve more incentive to switch over? That’s the case here as it seems as though only new customers are being given the benefit of a lower up front price and I think that sucks. Aside from that, the idea that only one rate plan is available drastically limits the draw of the phone in the first place and I can only wonder if Verizon will be given the same restrictions. I don’t blame T-Mobile here, I blame Google and their “open” speak seems to be “open” but only as they see fit. Perhaps I do not understand all this as well as I should as I was missing in action most of the day yesterday and only started this morning to really catch up. As I understand it though, there is one rate plan, only new customers get the discount and this phone is supposed to bring world peace. That about sum it up? While I understand there may be workarounds regarding the single rate plan, the fact that it was decided in the first place that only one limited rate plan with the least amount of limits available be enforced is lunacy. Even Apple isn’t so bold to ask for such a thing.

I want to hear your thoughts. Am I totally off my rocker or do the carriers need to step up and earn their keep by putting some pressure on Google rather than the other way around? I know it would be shocking to see the carriers be the good guys but T-Mobile needs to go to bat for their own right now.

Let the comments fly.


  • Mark

    Existing customers ALWAYS get screwed on new devices!
    Carriers way of attracting new customers, I guess.

  • Dustin

    Totally agree. Again, loyal customers getting screwed for fresh meat. Nothing new. I would put this phone on my “must buy” list – but I am not getting screwed over by a company that has more money and resources than imaginable.

  • Rochester

    I am hoping Nexus one will be released via T-Mobile in near future. Just around the same time Verizon and Vodafone releases it.

    If T-Mobile wants to get its churn rate down, it should treat existing customers better than everyone else. God knows Sprint does.

  • TJ

    I’ve been a T-Mobile customer for 8+ years. This situation does irk me, but I do understand this is a HTC/Google designed phone. T-Mobile is supporting it on their network, but didn’t commission the design/development/manufacturing. I would like to see T-Mobile step up and provide me with a credit on my account if I want to extend my contract two years effectively giving me a discount on the phone. I have ordered the full price phone because I need multiple Exchange and Gmail account support (currently running an iPhone 3G on Tmo). I also have a G1, but the lack of integrated Exchange support pushed me to iPhone/WinMo.

    • David

      I agree with you on that respect, but American consumers are not trained to think in any other way that the blame falls on the carrier and T-Mobile is going to take the heat as it did for the Sidekick debacle for something that is/was out of their control

  • Karen

    I’ve been waiting out for this phone thinking I could upgrade my current plan to a dataplan and get the discounted price, NOT! There is no way I can survive off 500 minutes. I currently have unlimited and I’m at 1400 minutes (bill cycle ending the 13th). This blows hard core! Google this is not the way to sell your first product, FORCING people to pay retail price! Homie don’t play that.

    • JT

      I have been waiting for some new phones for a long time and I thought this would be the one. I have been out of contract for about 2 years and bought a cheappy phone to hold onto my full upgrade and now I can’t use it due to being an existing customer. I use around 1500-2000 minutes a month so for me to go to a 500 minute plan would not be possible. Every time Tmobile comes out with something there seems to be a catch (I know it is Google this time), but it is starting to get old. I have been considering going to Sprint for a while and this might be what pushes me there. Everyone that I speak with that has Sprint has no complaints and nothing negative about customer service. Also, Sprint seems to have better coverage in the area that I live.

  • Pissed

    I have been with T-Mo for over 9 yrs and I’m past due for a phone upgrade. I’m currently using a G1, but I won’t be purchasing this phone or any other google offering without a T-Mo discount. It sucks cause I was really looking forward to this release and planned on buying it.

    Google…..BAD MOVE

    • SW

      I would like to know how this is T-Mobile’s fault? They have absolutely nothing to do with this phone. Google is operating as an authorized T-Mobile dealer a-la, LetTalk or many others.

      Everything about this phone was done by Google. The discount is not from T-Mobile, Google is just doing what most authorized dealers do…pass on part of their commission to give the end-user a discount on their phone.

      Basically the only thing T-Mobile did was have the AWS bands the phone supports.

  • Prettyboy85712

    They should at least of the original G1 owners a break. After all without us, Android wouldn’t be were it is today.

  • Alex V

    what keeps you from getting that plan and then upgrading it the day you get the phone?

    I was planning on cancelling my current plan, opting for a new one, paying the 200 for cancellation and the 179 for the phone. thats 150 less than the other option. then I would just request my old number and hopefully get it back.

    • Pissed

      Not only would you have to pay the $200 for canceling your current plan, (after speaking with T-Mo) you would have to pay $200 for canceling the plan that google forces it’s customer’s into.

      $200- for current
      $200- for new plan
      $179- for the nexus

      – you not keeping your current phone number


      • Alex V

        wait… so you would have to pay 200 to “upgrade” that plan? how the fuck does that work? sorry for my french.

      • Pissed

        200 for canceling your curent contract
        200 for canceling for your new contract in order to switch to a better rate plan. I called into T-Mo yesterday, the rep stated that your new contract locks you into that rate plan for 2 years. You can switch but you would have to pay the $200 early termination fee.

      • Yesterday TMO reps weren’t saying that you were locked into it for 2 years. There is some serious miscommunication going on.


    I really don’t see what the big stink is about since ‘technically’ the Nexus One isn’t a T-Mobile branded device. It’s completely at the discretion of Google/T-Mobile to offer the phone to new customers. Existing customers….learn how to pay full price for something once in your lives. You’ll learn how to appreciate more.

    Happy New Year all.

    • Merlyn

      Not to mention save more in the long run…

  • Rickb

    Google is trying to plow a new road, and I wish them luck. But they seem to be preparing to be carrier-agnostic. This will require at least two, and possibly four, different phones. Yes, they can all be shaped the same, run the same apps, and cost the same, but they need four phones to cover the U.S. market.

    And then comes the big lie.

    The four phones don’t make your phones portable, just available. Maybe three phones covers it, but you can’t yet make a phone that works on both Sprint and Verizon 3G+ networks. You could make a phone to do both TMO and AT&T, though I haven’t seen the hardware to do it. Isn’t Motorola threatening to do this?

    And that’s the rub. When we bemoan the current state of affairs in the U.S. cell market, Europe is held up as the model. But Europe is technologically homogenous. GSM. No band foolishness. No CDMA. Japan, ditto. South Korea too. China also.

    So Google’s plan to remake the cell market here has to be hinged on one thing – unviersal spectrum. And they are playing games to get into the ‘whitespace’ spectrum, as if that solves anything.

    It looks to me as if their focusing on ‘new customers’ is to avoid scavenging their current Android users and bring new users into the fold, and of course is focused like a shotgun on Apple. iPhone users will qualify. G1 users, not so much, but G1 users have already bought the Kool-Aid.

    Welcome to the new world. Same as the old world.

  • Oce

    What about us family plan customers! I got 5 lines! $FIVE$ $LIN$S$$! AND TH$Y D$N’T TH$NK I$M $MPORT$NT $NOUGH $R D$S$RV$ $ G$$GL$ PHON$!!!!!! This stinks to high heaven I tell ya!!! If this is indeed Tmobile’s doing, they are totally going in the wrong direction. Especially considering that this device is going to other carriers (VERIZON) with better coverage and just as good customer satisfaction. Tmobile better get their game together. I swore that I would never go to Verizon, but I may just have to reconsider.

    • Mcjjashik

      I completely agree with you on this part.
      I’m very curious of what verizon will be offered with the N1 deal, if it’s family plan capable, I’m switching to verizon.
      Sweared I never will, but over the past few years of their billing mistakes, it may seem like the best offer now ~
      /sigh, end 6year tmobile loyalty

  • tmogeek

    Oh, well vote with your pocket book. Shop where your business is wanted. Plenty of alternatives announced at CES today. If I want a Nokia N900 or an iPhone, there is no subsidy from T-Mobile. Let’s see what VZW will offer the phone with. I think I’ll hold onto my G1 awhile longer and see what happens when google sees sales take a dip after all the first adopters have shot their wad.

  • Merlyn

    I have heard reports (and read in the TMO Q&A that was leaked a few days ago) that once you purchase into the 500 minutes plan you can then upgrade to more comprehensive plans. I have not confirmed this with my own plan… but that would address at least half of this problem.

    It is terrible support that existing, upgrade eligible customers cannot get this phone at the subsidized cost.

    • umaluver

      People are saying that everywhere, but its going to be quite some time before anyone can confirm if they got charged the $350 or whatever google is threatening to charge if you change your contract.

      Sure it sounds good, but thats an expensive guess if it doesnt work out.

    • watbetch

      It says directly on the Google website that you can change your plan after you buy it through them

      • umaluver

        oh, my bad then. all I have seen up until now is people saying they “heard from a rep” etc etc.

  • Adam

    The thing that boggles me is.. Google is the one subsidizing the phone, presumably, right? And they’re the ones who mandated this specific rate plan, but T-Mo is the one who “wins” on that side. So why can’t Google offer a different/lesser subsidy to existing customers, eligible for upgrade? I Guess that are doing this to some degree, there were rumblings about existing customers adding data, or existing customers upgrading their data, and they can get the phones for $279/379. But what about family plan members? The whole relationship and “this side is doing this, that side is doing that” just seems really convoluted and extraneous.

  • umaluver

    The full unlocked price of $530 is more than reasonable.

    However, being an existing TMO customer post contract ready and waiting for an upgrade and a new two year, I feel dissed. Not to mention that I have to call and remove my corporate discount to even be able to take advantage of ANY upgrade. I’m sure I can have it put back on after the fact, but what a freakin pain in the ass. (not to mention having to change my plan)

    I’m certainly not with TMO for their spectacular coverage. And google is telling me to wait 3 months and I can get the phone through Verizon. Uhm, thats a pretty compelling argument that doesnt work out in favor of Tmobile. I love Tmobile, but my cheddar has no loyalty.

  • Watch google and android turn into the next apple and iphone. just as well they’re starting to have the same policies.


    And another thing. You should thank Google for giving you such an awesome device, something T-Mobile has been incapable of doing for quite some time. Thank God for Google because 2010 would have been another year of crappy phones from T-Mobile

  • Jake

    @ TJ,

    Why don’t you just download Google Calendar Sync on your desktop/laptop and sync with Outlook? That’s what I do for my G1.

    Not pleased with the way existing T-Mobile customers are being priced out on the Nexus one. I’m 14 months into my contract but I was an early G1 adopter. Seems like some subsidy could be reached there and keep my G1 Plus plan.

  • SteveL

    Also multi-user account aren’t eligible for any upgrade discounts. I have 2 users on unlimited plans on my current acct for a total of $140 a month –a big reason I’m with T Mobile–and there’s no way I’m changing that set up. I really like this phone but at a full price of $529 I’ll stick with my unlocked iPhone 2g that I bought for $50 and suck it up with the Edge data speed or use WiFi!!!

  • pickle

    Been with Magenta since the VoiceStream days – June of 1997. I have stayed the course through crappy rate plans, crappy phone, lack of 3G, etc. I have ALWAYS had great customer service and that has always kept me with them, but this is complete crap!

    The non-subsidized price seems a little high, but still in line with the highest end feature phones. The subsidized price is right up may alley. But seriously, WTH is with this 500min plan? I could swing the minutes, that isn’t the problem. The problem is that that is the only option. I am on Old Family Time 1000 with a G1 and Unlm Data and the other phone is a POS Nokia. I spend $100+ a month, as a LONG TIME LOYAL customer and I can’t even get a Nexus One at the $179 price. I could switch my 2 lines to individual lines and pay $30 (approx) more a month, but there is no way I am doing that just to get this phone. I’ll just keep my G1 and my options open. 12 1/2 years and I am finally to the day where I think I might be leaving. Not for a cheaper price, but because my carrier isn’t as loyal to me as I have been to them.

  • sg

    This whole thing is beyond ridiculous. I have been using my crippled blackberry for 3 months waiting for an upgrade-worthy phone. Though not perfect, the N1 came mighty close. But then we get this mess…

    Leaving alone the fact that we can’t keep our old plans and have to pay more, the google website doesn’t even recognize that I am upgrade eligible (t-mo confirmed that I have been for almost 2 months). It only gives me the option of buying an unlocked device. Conference calling with HTC and T-mo turned into a blame game. Both the service agents said the other side caused the problem.

    My contract expires in 10 days and I’ll be glad to leave to go to Verizon for the Droid if t-mo/google/htc doesn’t fix this cluster-f*** soon. It will hurt because I love t-mo (ask my friends how I have defended them in the past) and their service (barring this week), but enough would have been enough.

    • silk1923

      wow this is funny, the reason for the blame game is because service reps arent given much info at all, to leave for the droid bad deal espicailly the one major part about the phone that makes me laugh so hard is that the back cover pops off the phone and the answer from verizon and motorola was to literally put a band aid on the phone to hold the cover on lol. the nexus one is only the first in soon to be long line of phones that carriers will start pushing to customer to buy at full price, this is the trend. as far as the google tmo and the htc issue there isnt one, i may not even agree about some of the conditions but i know that its fair.

  • Patrick

    I feel that everyone is feeling they were owed something from T-Mobile. Google is offering the device, and it happens to have to ability to use T-Mobile’s 3G network. Google is offering a discounted price for those who sign up for a new T-Mobile plan. T-Mobile is not selling the device. T-Mobile is not supporting the device.

    Personally, I feel that all of these problems would have been avoided had Google simply sold the device alone, and allow the purchaser to select their own plan with whichever carrier they choose. The G1 was the first device in 4 years that I have purchased with a subsidy. Every other device (6 thus far) has been an unlocked device purchased outside of the carrier. This is the path that many other users choose (especially those in Europe).

    Frankly, this is a non-issue.

    • David

      Agreed on all fronts, but if a subsidy is GOING to be offered than make it fall in line with other subsidy policies so as to not piss everyone else off.

      • Torben

        I wouldn’t be surprised if google wanted data-only plans and just leverage VoIP/google voice on the device. TMO probably said no-way, we make our money on the cheap low bandwidth calls not on the expensive 3g data.

        personally I am never going back to contracts and subsidized phones, the math just doesn’t work out in your favor.

  • silk1923

    i understand why people are mad but this is a google/htc phone, i even understand the whole only one pp thing it stinks i agree, but i agree with another post as well pay full price, no one is saying that there are no options to buy the phone you have two full or discount if you are not able to get the discount then pay the full its that simple. also a carrier is not always gonna be able to discount such a hefty phone price, you have to look at other things as well increase in 3g network also the push to go to hspa+ these are things that suck up alot of cash flow for a carrier so as a possibility this may be the reason for the one plan and the discount so i dont know but hey like i said no matter what you can still buy the phone, and lets say you do pay full price you will still come out cheaper in the end anyway.

  • Travis

    Yes, Google deserves some of the ire here. But, let’s not forget that T-mobile ultimately agreed to Google’s terms. Tmo should’ve gone to bat for us during the negotiations over carrying this phone. They didn’t. And now, based on what I’ve been reading, most existing Tmo customers are getting screwed.

    • J

      Exactly what leverage do you think T-Mobile had over Google? T-Mobile is lucky to get this phone over Verizon who has many, many more customers. Sometimes you take what you can get.

      Besides that, people act like this is written in stone. Do you really think this will be the same in a month or even a few weeks? Sometimes if you want top of the line the day it comes out, you have to pay. This is one of those times.

      • Travis

        What leverage did they have? Let’s start with the fact that the phone only has 3G on Tmo’s network. Google wasn’t going to go with Verizon (or Sprint) because their banding is not compatible with major European networks. And AT&T was not going to piss off Apple by picking up a major competitor to the iPhone. That leaves Tmo as the only viable American option… And Tmo didn’t push that leverage as far as they could or should have.

        The problem is not the lack of leverage. The problem is that Tmo didn’t use the leverage it had.

  • mike

    I was going to get a new phone but the Nexus Zero is no longer on my list. Google and T mobile sure screwed up what good does it do to gain new customers but have no loyal old customers. Verizon here I come. To T Mobile hey “you coulda been a contender”.

  • John

    My T-mobile chat transcript from today:

    You have been connected to _Cassandra A.
    _Cassandra A: Hi John , welcome to T-Mobile live Chat. I’m _Cassandra and I will be happy to assist you. Please give me a moment to review your question.
    _Cassandra A: I can understand why you would be contacting us about that. I’ll be more than happy to help you with that today. While I am looking into your issue, I am also going to review your account to make sure your account has no overages and that this rate plan is working out for you.
    _Cassandra A: John, I see that you are on our loyality plan, those are great plans. Did you want to know if you qualify the upgrade?
    John: Okay. I did speak with a couple reps yesterday and today as well. I just want to clarify some items before I make a decision.
    _Cassandra A: Okay.
    John: The cost for a new T-mobile customer is $179. The cost for an existing T-mobile customer is $379. As I am no longer under contract and must change to the $79 plan regardless if I get the Nexus One. Can I simply cancel my current account and sign back up for a new one and save $200?
    _Cassandra A: Yes, you would be able to do that.
    John: I guess that is the way to go then. It is unfortunate T-mobile didn’t just extend the price to its current customers.
    _Cassandra A: John, unfortunately Google is the one selling the phone, and they are also determining the discounts so it isn’t T-Mobile that came up with the pricing or the plan that you have to be on.
    John: I can’t entirely agree. If the price is $379 for existing customers, but $279 for existing customers who upgrade to a data plan, it is evident that T-mobile is the one providing the subsidy. Do you see where I am coming from? Google is not giving customers a subsidy to people to sign up with T-mobile. T-mobile is, regardless of whether or not the phone is purchased on
    John: Even when you access that site, we input our phone number and it accesses our T-mobile information.
    _Cassandra A: I understand, but the only thing that the price is based off of from T-Mobile is your upgrade status, everything else is Google. It isn’t a T-Mobile phone, so we didn’t come up with the pricing or the plan that is required.
    John: Okay, thanks. Just wanted to confirm my earlier question. Thanks for your time :-)
    _Cassandra A: You’re welcome, John.
    _Cassandra A: Thank you for contacting T-Mobile Chat, and thanks for being part of our family.

  • Seth

    I’m sure the only way google got the price under $200 is if T-mobile would pay them a ton of money. Only way t-mobile would eat so much of the cost per phone is if they knew they would be on their most profitable plan. Are any of you really surprised that this couldn’t just be a simple process with T-mobile?

    T-mobile doesn’t have the number of subscribers to rely on a low profit margin per customer or to cut the kind of deals Verizon and AT&T do for high end hardware. If this little stunt is the first step towards drastically increasing the number of subscribers so they can strike some deals on the hardware front then so be it, but I’m not holding my breath.

    Google and HTC made a high end Android phone and T-mobile botched it with their decision to restrict the rate plan at which you can get a reasonable discount. Unlocked phone are $500 all the time, but just being upgrade eligible can generally score you one for in the $100 to $200 range. That would go for a family plan too.

    Blame Google??? Maybe shake a finger at them, but the blame lies on T-mobile here.

  • pdxduckfan

    a 500 minute plan reduces the exposure of subsidy TMobile will have to pay the manufacturer of the device while still “Appearing” to be a wonderful deal. It’s just a way to Make TMO attractive to the general public….and forces the real users of this phone to actually pony up the $529. I guess, with the wonderful 3g, you could always make skype calls to save your minutes……hahaha. Bottom line, anyone who wants the phone will likely need to spend the $529.

  • TRobshi

    You can definately change the minute plan to either the 1000 minutes or unlimited after you sign up for it. You can also do a Change of Responsibility and move the line onto an Even More family plan, you just have to keep the $10 individual unlimited text and $30 android web on the line.

  • JD

    Hi, I’m a T-Mobile employee who frequents this site and I thought I could help clear a few things up.

    First, you CAN change your plan to any EVEN MORE plan (not even more plus) once you receive your device. This included adding lines to make a family plan or moving to the $99.99 individual unlimited everything plan (aka, EVEN MORE Talk+Text+Web). However, this does mean your will ineligible for T-Mobile’s less expensive, no-contract, EVEN MORE PLUS rate plans. It was explained to me that Google only offers the 500 minute plan as a means of simplified checkout for customers.

    Second, if you do the math I believe you will find it far more advantageous to go ahead a pay full price for the device and move to an EVEN MORE PLUS plan. The difference between the “locked” and “unlocked” nexus one is $350. T-Mobile’s no contract rate plans (aka, EVEN MORE PLUS) are $20 CHEAPER per month. If you plan on keeping this device for exactly 17.5 months than you will find that you pay the exact same price either option you choose (but will not be on contract if you choose the later). If you keep it longer than that it is actually less expensive in the long run to pay more for the phone up front.

    I hope this clears up any confusion!! :)

    • sg

      Not if you have some form of corporate/university/AAA discount. Then, the even more price is about the same as the even more plus price. What can’t I then pay the $179 price to renew a contract (and keep my old minutes plan) and keep my old plan with the discount? It’s easy to throw up the smoke screens that you did, but you can’t hide the fact that existing t-mobile customers are getting screwed in this mess…

    • MudDug

      But what about family plans? Can you buy two subsidized N1’s at $180 each and then switch both to the Even More 750 Family plan with unlimited data + messages on both lines (for $140/month)?

      Total cost over 2 years is the same as buying two unlocked N1’s at $530 each and using the even more plus $110 family plan ($3720 vs. $3700), but the upfront out of pocket is $700 less ($360 versus $1060). I suppose you probably get hit with two sets of activation fees if you change plans though.

      After two years you’d switch to the even more plus plan either way if you keep the phone so there’s no additional savings there.

      If you need 3-5 phones then you start to see some savings if you can buy subsidized phones and switch them all to a family plan versus buying unlocked phones.

  • Nolan

    I totally agree I have been with T-mobile since 1997 and have 5 cell phones and a home phone through T-mobile. Counting my 2 grown children (who just started paying for there own phones) I have 7 lines… And I cannot get a NX1 because I have a family plan. I do blame T-mobile because we are there LOYAL customers and they are not standing up for us. We are the ones who have made the Android OS successful and have shown not only Google but every other carrier the power of Android!!

  • mark

    It seems like google is more worried about the nexus one ending up on ebay and oversees. They are going out of there way to have as few of these sold at a discount as possible. Very similar to how verizon increased there ETF to 350 dollars when the droid was introduced. Somebody is doing the math on what it takes to remove the margin available by reselling. It only works if they get enough people willing to pay full retail. T mobile is more then willing to go along as there is no downside. If you change from a great old plan to a newer more expensive one they win. If you come from another company they win and the whole time they face very little risk in terms of inventory cost and marketing. They also get to blame google on the terms. I guess we will know in a few weeks if it is working out.

  • Carl

    The problem that I have is that I bought the G1 when it went on pre-sale, and I have single handily convinced 5 other people to also get it. But I still have to wait 8 months until I can get any sort of worth while discounts on a new phone I can rave about. If they would give this phone to me for $250 with my current family plan, I would get it, and let every one I know know how good it is! I’m sure that T-Mo does have some say here, and they just are not stepping up enough.

  • TomCruise

    well last 2 developments on tmobile are pathetic.

    i dont care if this phone is offered by google, its still currently offered on tmobile network and there’s a whole lot of confusion and restrictions ( complete anti-thesis of open platform that android is) about ordering.

    prior to that all the confusion about plan rates and limitations there.

    one of my lines is eligible for upgrade but i can’t upgrade to this phone as i am on a family plan. BS.

    i currently have a good family plan so i will stick out my contract. once its over, i’ll be gone if tmo continues all this confusing BS.

    there’s a term in business, KISS (keep it simple, stupid). tmobile’s following KIS (keep it stupid).

  • David,

    Everybody seems to agree that this is Google’s decision. Did you consider that these restrictive conditions may be imposed by T-MOB? My first reaction was that T-MOB are trying to maintain the sales of current Android phones and not cannibalize them with a pure-Google product. It may be worth trying to get this answer from Google and/or T-MOB.

    • P.S. Let me know what you think and if you get an official answer.

    • David

      Why would T-Mobile care? At any price its still a customer paying for T-Mobile service so T-Mobile has an incentive to attract as many customers to this phone as possible especially when it may be a way to get non-data users over to the data heavy side.

  • Jacob

    Google…..BAD MOVE

  • This is quite honestly the first time I’ve been truly disappointed with Google. This feels like a total slap in the face for no apparent reason.

  • Bryan

    1. Google is selling the phone, NOT T-Mobile
    They are simply doing what indirect dealers have been doing for years, they get paid by T-Mobile for the new customers that they sign up, they get paid less for upgrading existing customers who add a data plan, and even less still for customers who already have data and only resign a contract. That is why the prices are what they are. There have been rumors about T-mobile carrying the Nexus 1 directly later this year, if you want a full discount from T-Mobile wait and buy the phone FROM T-Mobile.

    2. The 500 min plan is nothing special, it is the Even More 500 min Talk + Text + Web plan, this can be changed to another Even More plan without Google loosing their commission from T-Mobile. You should be fine switching to a higher minute plan.

    3. The unlocked price is a good $250-300 less than any comparable phone on the market. The HTC HD2 unlocked is around $800 and lacks any North American 3G. The Sony Experia X10 is rumored to run in the $800-900 range when available. These are the only phones that match the hardware on the Nexus one right now.

    • SEFan

      @point 1. So you’re saying Google is selling a phone to run on T-Mo much the way Apple sells a phone to run on AT&T. That’s actually a useful way to understand the dynamics. Thanks for that.

      @point 3. Disagree. I’ve seen the Nokia N900, a fully AWS-capable phone, for $599 on Amazon. Perhaps the way to make to point is to stick with T-Mo and ignore Android in favor of the N900. I got no argument with T-Mo (since I’m not 3G now, I don’t KNOW if I have an argument with T-Mo, but let that one slide), I do with Google. Their sales strategy makes a fully unsupported device (the N900) look competitive. The device isn’t THAT cool..

      • Bryan

        I don’t consider the N900 truly competitive with the Nexus 1 on specs,

        It has half of the processor speed (but has much more internal memory), and runs a niche operating system that will offer fewer applications and community support (just like previous Nokia communicator series phones in the past. Plus the screen is resistive instead of capacitive.

        The N900 is a great phone in its own right but not competitive specs wise with the Nexus 1.

        I agree that I am let down by Google, im still debating if it is worth $530 to me to get a nexus one.

  • Todd

    This looks too much like the My Touch 3G for me to get too excited about it anyways. Give me my HTC HD2 already!!!!

  • Chris

    I have been a customer for over 200 years and i need my discount!

    seriously, complaining and complaining wont gain you anything but only provide amusement for the rest of us.

    as stated before. GOOGLE is in charge, tmo cant do anything but provide coverage in a network.

    Im sorry that you cant get a discount, but im sure if you WAIT just a bit…. something will come out and please us all…. but i doubt that… even though someone will complain…

    no one is ever happy… ever.

    i bought this phone full price, and im on the 80 dollar unlimited everything plan… and im happy with the decision.

    If you cant cough up the full price… uh, maybe wait and save some money to buy it? duh?

    but you all act like children and want everything NOW NOW NOW.

    patience… its what we lack.

  • Dennis P

    Being on a family plan. I cant justify paying 550 bux for a phone. So screw Google and tmobile for doing this.

  • Galen20K

    All I know is I LOve my Ne×us One! Its as Amazing as I thought it would be. I couldn’t be Happier that I bought it Full price unsubsidized to keep my Unlimited Loyalty plan, solo worth it for me.

    Also the on-screen soft keyboard is an Absolute JOY to use, so much more Responsive and accurate then when I used the soft KB on my G1! I can’t believe what a difference it is really.

  • terry

    okay why would tmo want you on a lesser plan than unlimited talk text and web? google chose the 500 minute plan so nexus users would get another of their products, google voice. how is this missing from anyone’s thought process? google wants everyone using all google products, this is likely just the first step towards the rumored VOIP system acknowledged by google executives

    • MudDug

      OK, I’m not real familiar with Google Voice so I’m probably missing something but don’t you still have to use your minutes? I suppose if you route calls to your cell to another number but a lot of users probably don’t have another number, or don’t want to take there calls somewhere else.

  • Chino B

    Hmm, its unacceptable for T-Mobile to accept those terms that Google gave them. Not only Existing customers are getting screwed over, google is limited “new” and “existing” customers to sign up to a “lowered” minutes. This is ridiculous, hopefully T-Mobile could talk this thing out with google otherwise consumers will never gonna like this practices…

  • jduncan81

    I agree this stinks.

    With any other phone associated with T-Mobile I can get a full subsidy by keeping my current plan and simply signing a new 2 year contract. Why can’t I do that here?

  • Bbswany

    I can understand both sides. It sucks that us current customers get the shaft but at the end if the day, T-Mbile isn’t providing the full subsidy. It’s a Google / HTC situation. But it definitely made my decision easier to purchase a 3GS. I had to pay full retail regardless.

  • To me tmobile hasnt been the same since they changed there plans. i have been a customer for over 8 years and still to this day i have yet to get 3g in my area. I feel some type of way about being a loyal customer and they treat people with no contract better than me. on top of that they expect you to pay to switch to a non contract plan but technically even if i pay i am still under contract. So far i havent switched yet cause i refuse to pay to switch and when my contract is up fuck tmobile im out. i think its dumb to say that the no contract people pay more for the phone and get a a better rate plan cause they paid more, when contract people still pay a fee (half the price if not more) for a good phone then get the worse rates like they got the phone for free. once again fuck tmobile.

  • David Lawson

    I’ve been on T-mob for only seven years, but I did want a GSM carrier.

    I started the purchase process on the Google Nexus one page five minutes after it was up, processed all the way to the price, and closed the tab. I am not going to pay a premium to T-Mobile for the privilege of going into a new two year indentured servitude (I’m monthly now, after finishing last August), no matter how appealing the phone is.

    Sometime, the AT&T exclusive will end, and the iPhone and many Android phones will be unlocked. I’ll buy then.
    Dave Lawson

  • JBLmobileG1

    I find all what David said to be correct. Tmobile should take some blame because I was told by a rep that if I took the 500 mins plan I could always upgrade after. The thing is.. I have an older grandfathered plan… so if I do switch I can’t get it back. Now if Tmobile really cared about its Loyal customers (since 2004 for me) they would be able to give me my old plan back. In fact why can’t they give you say 24 hours to convert back? That right there makes Tmobile look just as bad as Google to the loyal. Heck I have a G1 now and I do nothing but praise Google and their Android platform. In fact I sell wireless service myself for multiple carriers including pre-paid. I wouldn’t mind paying a little for than the $179 that new customers pay (even though we should be able to get the same pricing) but $530 is too much. And for me I WANT TO KEEP my current plan. So I blame Tmobile as well as Google.

  • Jacopo

    Ok, everyone here blaming Tmobile and saying that Tmobile is screwing its current customers are completely full of crap.

    I talked to a Tmobile rep, and as I understand it, Tmobile has very little to do with this phone other than letting Google sell new contracts for them. They would love to support it, but Google won’t let them, in fact, the Tmobile rep said that they feel screwed by Google. They’ve done all they can. Their only other option would have been to say: “No, Google, you can’t offer new accounts through your website.” Which would put existing customers in EXACTLY the same spot they are now, AND would do nothing to attract new customers.

    Seriously, stop your whining. I had to sift through almost 30 comments of completely useless whining to try and find any useful information on this topic. IE: That you CAN get an upgrade price if your account qualifies and how much that costs. Just going to the page will show you that it’s possible. (But I’m still 7 weeks away from my upgrade date)

    Just because you don’t get special treatment, doesn’t mean you’re getting screwed. Nobody’s forcing you to pay more. Nobody owes you anything. Stop thinking you’re special and get off your high horse. If you don’t like your current plan, then go somewhere else, but don’t think that just because Google is offering a special deal on their phone for those people who sign up with a new account that Tmobile is making your life harder.

  • watbetch

    All of you loyal customers need to look at where you’re buying the phone, and even then the upgrade pricing isn’t going to be what a new customer gets, if you didn’t notice Google is charging their own $350 ETF for the subsidization they are providing.

    Saying “I’ll show T-Mobile by leaving to AT&T, and pay nearly double per month so I can get an extra $100 off my new handset” is just stupid.

    • to me its not about what the phone cost its how the company treats me as a customer. i have no problem paying the up front cost of the phone hell i dont keep a phone longer than 6 months anyway. atleast at att i know everyone is getting the same deal pretty much. tmobile is the only company thats letting non obligated people get better plans than people that are obligated to pay. dumbest shit i have ever heard.

    • Pissed

      Nearly double???
      I would be paying overages on the lame 500 min plan anyway. Once my contract is done. i’m gone!!! Peace T-Mo….with your lame phones, weak signal, and poor treatment of loyal customers!!!!

      • watbetch

        @Pissed, – clearly you haven’t read into ANYthing. You can change your plan once the account is created.

    • manus

      ugh i hate that so much i have a friend that wants a mytouch but doesnt want to pay the full 400 dollars for it so he tells me he can just go to verizon and get a droid or 200. i guess if your not very educated or dont like to look in long term then verizon wins.

    • Durden

      Exactly… I have to stop reading these comments (and as you can see, I totally failed) because the amount of misdirected anger and the amount of misinformation flying around is to much for me. While I can’t find $530 to blow on a cellphone right now, at least I understand that’s my problem, spearheaded by Google, not T-mobile.

      People are angry because they can’t afford it and rather than just accept it, want to blame someone. I see no difference between the way the N1 is being sold VS the Nokia N9700 and I don’t get why no one complains about the Nokia (well, actually, it’s because the N1 is the “it” thing now… if the N9700 was the “it” thing, people would be bitching about the $600 price tag too).

      This is not a “T-mobile phone”, its an entirely new handset that Google is attempting to market different. The restrictions on discounts, in my eyes, is simply Google’s way of trying to get people to realize that their hardware should not be tied to the carrier. Instead, like our TVs and PCs, we should be able to buy the hardware we want and take it to whichever provider we want. I know there is a certain amount of ‘fail’ with that idea seeing as the first N1 only has T-mo 3G bands and it makes it appear as if its a T-mo phone. So really, the biggest failure here is not developing a handset that could be taken to ANY carrier with ALL cellular/data bands available to it. Then pushing an unlocked phone to go to whatever carrier you want would make more sense to people.

      Overall… I want discounts, I must wait and see what T-mo brings. I want a phone like the N1 or Nokia’s N9700, then no need for bitching, I need to find $500 and pay for it. Its that simple.

      • watbetch

        Yeah, exactly.

        There isn’t really much room for a big handset discount with the current rate plans. We’re looking at (being generous) maybe $200 off the handset for new customers, current customers are being quoted a HUP price of $380 I think. You will save way more in the long run if you buy it unlocked.

      • Usman

        Well said! Thank you!

  • nexus one is a mytouch 3g with a better processor thats about it. to me i found android to be a bit boring. cool when you first get it then sucks after 3 months. at the end of the day its still android.

    • -ray

      It is much more than a MyTouch… Trust me..

  • watbetch

    And I had to adblock that picture, it’s gross.

  • Fubeca

    It seems to me that the whole idea of Google selling the phone is to mimic the European market and open up things up a little: sell an unsubsidized phone and let the consumer pick the carrier and plan that works best for them. I think Google is trying to ease into it a little by offering the contract/subsidized plan for a limited set of customers instead of going whole hog on it but I don’t have a problem with it. I just bought two N1s, one for me and one for my wife, and kept my old grandfathered plan. It turns out to be cheaper in the long run anyway.

    • lensovet

      EXACTLY! People need to wake the hell up and realize that this is what’s happening here. I am so glad that they have finally done this, the whole carrier-centric, subsidy-driven phone marketplace is IMHO terrible, my family has gone through about 10 phones and only 2 of them were subsidized, if more people were doing this then prices would go down and everyone wins!

      Unlocked phones without service have been available direct from manufacturers and online retailers for quite some time but have never made much of an impact on most consumers’ behavior or purchasing patterns. I hope Google, with the amount of clout that they have, will finally show people the light.

      Why anyone is against this just boggles the mind.

  • Lee

    the bottom line is something stinks very very much….i have EMPplus with tmobile…i have a g1 right now and received NO subsidy on it…i paid full retail and have had it for 1 year now…but due to being on the new EMPplus i do not qualify for any discount on this phone ever….i just changed over plans 3 weeks ago and was a loyal customer for 2 years…the last time i received a subsidized phone from tmo was august of 2008…i will do all i can at this point to be done with tmo and goto att or back to freaking verizon i suppose…the fact is that tmo is getting their teeth handed to them in the advanced android device category and this n1 should have been a game changer for them and instead it’s nothing…i would even pay full price for this thing if they would let me “equipment installment plan”, but they say that’s out of question also, due to google handling all billing for the hardware fee’s….so here i am screwed blued and tattooed….thanks tmobile

    • silk1923

      why are you mad at tmobile al they stated was that they would support the basics thats it this is not a tmobile problem at all if you have an issue blame google for it, you chose the evenmore + plan because it would save you money so be happy if not then yes switch pretty soon verizon will do the same thing here allow a company to produce a phone and only offer basic support for it and no discount on the phone. deal with it times are changing

    • Usman

      Wait a minute… YOU signed up for the Even More Plus plan on your own. That plan is entirely premised on being discounted on a monthly basis, an in return you don’t get ANY subsidy on phones. So what’s your problem? You’re getting exactly what you signed up for.

  • MightyAB

    I think the rate plan sucks and to have only individual rate plans be allowed to buy. I have a family plan and a upgrade due with my G1 and I can’t get thi phone because in not in a individual rate plan just sucks monkey balls. I hope google changes it.

  • I personally think cell phone companies need to start taking care of loyal customers better. Sure I understand these cell phones are getting costly and they can’t give away these phones for free, but the monthly costs in owning a Droid are costly too. And I pay on time every month. At least give a little incentive for that. Make the people who don’t pay their damn bills pay more for the phone.

    And I think both are at fault. T-Mobile for sticking it to their existing customers and Google for signing up with a company who would do that.

    My Droid sounds just as good as the Nexus One and I bought it for $150, no way I would have spent more than $200 on it. I LOOOOVE my Droid, but I don’t want to go hungry for one….

  • kyle

    That’s a bunch of crap… I think all of the carriers need to step up and try and keep their people cuz these plans are getting expensive… especially when we upgrade and have a new phone and a new one comes out. A few months after we should be givin some incentive to stay around.

  • The _entire_ point of this exercise is to completely destroy the idea of subsidized phones. They’re a _TERRIBLE_, terrible idea. Competition works when people can actually change to another provider. Locking in people is the enemy of competition.

    All the weird calculations about whether or not person X gets a subsidy need to go away. No one gets a subsidy. Ever. Anyone can change to another provider at the drop of a hat. Problem solved.

    • Bugdog

      Yeah, now if we can just get the carriers to all adopt the same technology–which ain’t gonna happen. Which is the problem with this business model–WTF is the point of buying the phone unlocked? It only fully works on Tmo. It works better for me to spread the cost of the phone out over the contract, even though it costs me a little more in the long run–which I can’t do with this phone. Which is the problem.

      • Bugdog

        Which means the problem is obviously NOT solved.

      • Durden

        Correct, some of us understand the model Google is trying to push, but it fails because its obvious the phone was meant to work on T-mo. HTC and Google should have had an all-band handset for this ‘experiment’.

        But no matter how you look at it, in the end… this is all Google. Blame google.

        But the single-plan restriction for subsidy is there for people to do exactly what they’re doing now, and that’s for them to look and say,
        “Wait, it would be better for me to pay the actual cost of this phone and keep my current plan rather than sign my life away for another 2 years”.

        While there’s initial anger to that at first, hopefully it will begin to sink in for a few people. For everyone else, I guess we’ll have to keep reading those rants on the inter-web.

  • Dee Shock

    If the phone was sold by t-mo at lease I would qualify for a partial discount. I believe consumers need take a stand and not purchase this nexus one letting (GOOGLE) know that consumers are not satisfied with their requirements. I also believe that once (GOOGLE) notice the sales of this nexus one is extremely low (GOOGLE) will be force to accommodate consumers with better options for purchase.

  • ozkerr

    to lee, look man you should know that when something sounds too good to be true then most likely it is. if tmobile is offering you a cheaper plan a month you should already know something is up, that catch is that tmobile wont offer you a discount on the phone anymore. yes i get the whole loyal customer but i been eating at mcdonald’s since i was born and you never see me going to mcdonald’s asking for a free burger just because i been going there for years. you agreed to that plan tmobile all it did was to offered. if infact you got a last upgrade on aug 2008 you wouldnt be ready for one till aug of this year so either way you would had paid full price and just for your information the equipment installment plan is not offered by google, because they have 100% on this. so in summary your most likely pay an early termination fee off 200 dollars then sign up with another company and pay activations fee plus lets say 150.00 for a new phone, wouldnt be easier just to pay 529.00 for the nexus…..actually if you had the g1 for a while im sure your not even using it at it fullest so you really dont need what the nexus has to offer. dont blame tmobile for your actions son.

    • FMH

      thank you, very well put. loyalty is only there coz we cannot get as good service as we do for the price, thats why we are still with them. with all providers its a “put up or shut up game”. whats amazing is that even with all the cribbing and crying about phone prices, we still buy them. (human nature)

  • papaJohn

    I blame T-mobile just as much as Google. I am a 7 year customer (2 lines, family plan) and now out of contract. Not only is Google screwing T-mo’s existing customers but T-mo is doing the same!

    There is no possible way T-mo didn’t know what Google’s plans were. They knew exactly what Google had planned long ago. This didn’t happen over night.

    T-Mobile had the opportunity, or should I say responsibility, to make sure their “out of contract” customers were offered the same offer as new customers.

    And, what was T-mobile thinking when the deal was made for the package? What benefit is this to T-mo offering only one (cheap) plan? Are the MBA suits at T-mo really this stupid and naive?

    Well, after 7 years, I have had enough of this crap. Time to consider a new carrier who I want to spend the next two years with…well, I really don’t want to but I have to!!

  • Unal

    IT IS CRAP. I paid 1000’s to T-mobile so far in my family plans in years. I understand they want people to switch over of course i want them to make money but what happens to people who has been with them all this time? I don’t understand they should keep my happy. I want that phone but don’t want to pay the full price. Come on Tmo. How did you agree with Google with your incredible customer service reputation? Oh i forgot PRESSURE FROM GERMANY for more profit.

  • Wicked1

    Well as somebody who is not interested in this phone and not that impressed by it, I can look at this situation somewhat objectively. With Google making it people should have been expecting some kind of twist. The one rate plan option is ridiculous! Although it would be a do-able plan for me, being forced into only 1 option is gonna throw lots of heavy users off. And not being able to get the discount price if you are eligible for an upgrade is janky, haha. With Google taking this new step, I’m wondering if the Android OS will be available to other, usually manufacturers to develop new phones? I mean, why let other companies use it if Google can manufacture their own and get all the money? Plus they are saying that they will make more phones. If the iphone and android are the main dominaters in smartphone marketshare, it doesn’t look good for phone manufacturers or carriers, in the near future. I will never pay full price for a cell phone, I never have. $530 for a phone that isn’t THAT much different than the Android phones now, with exception of the snapdragon- I don’t think so. I’ll be interested to see how many new customers this phone actually brings to T Mobile.

    All this overblown hype about all things Google & Apple is so annoying and has been for a while. If people want to waste their money on their wants, not needs, then that’s their business. I won’t be wasting mine, haha.

  • isthatajoke

    im with u David on this one. this was a dumb move on google and when u think about this is not even are big phone verizon and possibly at&t both are getting the nexus one I think sprint has the best system my brother has sprint i love t mobile of course but on sprint every month you get sprint points which takes a discount off any phone you want he upgraded from his black berry to the htc pro 2 and he only had to pay 50 dollars. the current customers get rewarded for staying with them even more rewarded then the new customers.i think t mobile and the rest should follow this trend

  • Yeah it’s ME

    to Lee: Let me get this straight. You switched to the EM+ knowing that you won’t get a subsidized price on phones going forward (at least I hope you knew that before signing up) and you’re still mad that you can’t get the N1 at a subsidized price? Really? Look, I wanted this phone REAL bad too I’ve got a last gen curve (not even the latest one) and I also have the EM+ plan so I can’t get mad that I can’t get a subsudized because……………………..I knew that going in. But I won’t pay $530 for ANY phone. If more people took this stance perhaps that would drive prices down. Just a thought.

  • Angry?

    Just to drop my two cents into the pot

    I sat back and i watched this device from afar, with every intention of not only picking it up, but supporting android even further. I planned on moving from my g1 over to the nexus one. Then come to find out theres a catch 22 here, And ive seen it trickle down all the way to people arguing and defending this set up. You have the people who say “You shouldnt complain you should be happy tmobile finally offered a phone of this status!!”, And you got your people who say “Its not tmobiles fault, they have nothing to do with this, its all google”. Well if its all google, then dont give tmobile credit for having a phone of this status, cause bottom line is they dont, they dont sell it, they dont really know whats going on to it, and they dont honor it within the guidelines of the normal tmobile buisness model. Which leads me to my next thing, They dont have a new high status phone called the nexus one, but they support it!! I could easily defend tmobile and say they are a innocent company who has nothing to do with this phone, except for the fact they are promoting the phone, they have attached their brand name with this phone for the time being, They have went into bed with google and have made buisness decisions reguarding this phone, and anyone who says they havent is in denial. Tmobile has been pushing their buisness model so hard at being the company of two plans the even more and the even more plus, and one of the highlights of tmobile which they have been pushing is the equipment payment plan. They have lured their customers into the even more plus plan by saying “hey we have the cheapest prices, and even though it really comes out to the same price as the even more plan when your attached to a new phone, we have these really neat payment plans to help customers, get any new phone you want, and make monthly payments on it”. So all those people sign up, and the first great phone tmobile gets (attached to) they get a slap in the face and told they hafta cough up 530 bucks, in the middle of a economy that isnt all so great. Then after speaking with tmobile about these issues, i get told that im approved for a upgrade, but only for a upgrade of a phone tmobile has in stock, that my upgrade is no good with the nexus one? So magically all of a sudden theres different types of upgrades your qualified? I thought full upgrade was a full upgrade. Then you have the plan they are forcing people into, which for me isnt a problem, its perfect for me. But you have a large majority of tmobile customers who have 1,500 minutes, unlimited (which tmobile has been pushing people into, and family plans, and those people have downgrade their services to a plan that doesnt fit them? Fine, maybe you can do it, get the phone and switch right back..problem solved. Then you got the people who supported android from the start, who basically made android what it is, the people who jumped completely into the g1. Majority of those people are now in the middle of their contracts, of a phone which has been nice but had alot of problems, and is on its last leg, and those people are pretty much told to bite it and pay full price. Im not gonna sit here and assume how much roll tmobile had in this, but bottom line is, they had a roll. Theres no way they just bent over and let google control their company. So yes tmobile by associating yourself with this phone line you have, you are at fault partially in the eyes of your customers. And you need to do something about it to make the unhappy happy. This could be easily fixed by a few adjustments, one being which allowing payment plans on the phone, to make it easier for those to not only get it, but to fork over 530 bucks. Which brings me to the other party involved. Google, while i admire what their doing, im not sure if this buisness model is such a great idea. Like i said a large majority of the android community is stuck in a contract on tmobile with the g1 and cant afford this new phone without some options to help them, which is what tmobile has prided on giving their customers. I think google needs to somehow offer consumers payments plans if they are within good standings with their current cell phone companys. There response to people who wanted to touch the phone before spending 530 bucks on it was, go find someone in public who has it and ask to look at it. I dont know about you, but if a total stranger came up to me asking to look at my phone, Im not handing it over and letting me play with it outta chance he might just try to run off with it. And who knows how the insurance or customer support is gonna end up. Either way, this deal is a ok deal if you have 530 laying around and want to spend it on a phone, but alot of people arent that lucky, or simply have a problem with forking over 530 at once. Tmobiles payment plans is a thing they have over the competition, service is not. So if there gonna offer support for a phone, that they cant provide the one thing to customers that sets them apart from the rest. Then what do they have left? Even existing customers are having to pay more than new ones, So why its the incentive here for people to stay? I think they nailed the minority with the unlocked no contract phone, but as far as the rest… its one big cluster fill in the blank here…I hope either google figures something out to please people, or tmobile works a deal out with google, reguardless of what it is, they hafta make it quick, before it backfires, not only on tmobile by loss of sales and customers, but before it backfires on googles buisnes model…

    • Durden

      ‘And you got your people who say “Its not tmobiles fault, they have nothing to do with this, its all google”. Well if its all google, then dont give tmobile credit for having a phone of this status’

      It seems illogical that anyone would say “It’s not T-mo… but kudos to T-mo for getting it!”. If you’ve seen people say such things, then they need to be slapped. The way I see it, T-mo took a chance on Android in 08 and Google rewarded them by letting Tmo provide service to the N1 first. That’s it and that’s about the extent of the Google-Tmobile relationship in regards to the N1. But so many people are not getting it and those are the ones so angry and spreading such misinformation.

      And while this was the wrong execution in my opinion… its definitely not the “wrong business model”. This is how it should be. The U.S. and most of North America has suffered mediocre handsets, always a few years behind, because of subsidy. Other countries have video conferencing and have had streaming TV, etc and we are just getting there. I’m no Apple fanboy, but if it wasn’t for hte iPhone, people here would still be oohing and ahhing over checking emails on a damn stupid Blackberry. Carriers and their subsidies have effectively CRIPPLED the progression and evolution of cellular service in America.

  • PittsburghG1

    The facts are T-Mobile has been very good to customers – I’m on an unlimited family Loyalty plan for the equivalent of highway robbery.

    Do you guys REALLY think that any of the other carriers would be any different? Go ahead to ATT. My friend has a flip phone that barely sends text messages and is 6 days away from an upgrade and all he wants is the dumbest of dumb phones and ATT is going to charge him $200 for it unless he waits 6 days.

    I’m willing to bet it went down like this:
    Google: You want the Nexus One?
    Tmobile: Yes
    Google: You have to do it like this
    Tmobile: No
    Google: Ok, we’re going to ATT with it and they like screwing people over so they’ll do whatever we say.
    Tmobile: Fine, we’ll do it how you want to.

    I personally will not be buying the Nexus One…but I love Tmobile and will continue to be a loyal supporter!

  • Robert

    While it’s a breath of fresh air to see this site (David) actually write a piece that rips something that most everybody else has already ripped… especially after all the Nexus One love showed before the phone even came out.

    However… you’ve failed horribly David in assuming that it’s ONLY Google that made this mistake.

    You’re so pathetically wrong if you think that T-Mobile had NOTHING to do with this and didn’t work side-by-side with Google to set up how this would be sold, how they would subsidize it and what plans to use.

    They are absolutely not without fault here and yet you just can’t ridicule or blame them at all… but you’re willing to go after Google. It makes little sense.

    It’s not even possible that Google did all of this alone… and for you to assume they did and not take exception with T-Mo just shows how much you are in their pocket.

    T-Mo put together the plans. T-Mo had to have said what they would and would not subsidize. T-Mo had to take part in the ordering process. T-Mo had to decide whether to allow an equipment replacement plan or not.

    Google didn’t purchase T-Mo nor did they get into their systems without working side-by-side with them.

    This is a complete and utter failure on both T-Mo’s and Google’s part.

    What makes it worse is that uneducated individuals that just jump whenever a company says jump went out and purchased this phone without waiting and joining with everyone else and DEMANDING that they sell it at a more ‘fair’ price to everyone and give ‘fair’ discounts and ‘fair’ plans.

    And sites like yours played right into their hands as well by going right along with Google and T-Mo an announcing this produce and everything about it as the ‘next best thing’ without even knowing exactly how it would be sold or what a failure it would be.

    Shame on you and shame on everyone that talked everyone up into a frenzy over this.

    Honestly everyone should just dump Google right away and call T-Mo and complain nonstop about the unfairness of all this until it’s fixed.

    • silk1923

      wow your funny, lol this is the problems with us in the usa we want everything on a silver platter without realizing what the best options are free and discounted are not always the best. people will sell off a kidney if they found out they are getting a car for free how silly is that. the same goes for this, the price is more than fair, check out the actual cost of devices of equal caliber they are more than this phone so in this case no one is to blame, its a system that has been long over due here in the states.

  • Angry?


    ::nods head:: well said on the part of both being responsible. Person i talked to at tmobile yesterday said she had gotten over 300 calls yesterday, and her shift wasnt over, and 85% of the people who called were mad about this ordeal. So i imagine tmobile is catching hell right now..

  • Ramon

    This whole conversation is ridiculous. 1 – When DROID first came out, only new customers got the $199 price, existing customers got a lesser discount. It’s standard practice now on high-end phones. 2 – If $530 is too much for you to justify on a phone, DON’T GET IT. It’s that simple. Get a phone with more economical hardware, don’t look at one of the most advanced pieces of technology on the market and cry that it’s just over half the price of some other phones out there. 3 – Subsidizing is retarded anyway. I personally would rather spend $530 free and clear, and get a lower monthly rate and save money in the long run than pay less now and more later and be stuck with restrictions and contracts and whatnot. Americans are too damned focused on sticker price, we get tunnel vision and ignore the long-term costs of ownership. 4 – Buying subsidized does NOT limit you to the 39.99 plan! The terms are thus: You MUST sign up with Even More, not Even More Plus. You must get unlimited text and data. 500 minutes is the minimum plan. From there you are perfectly welcome to upgrade your minutes, so long as you remain on the EM plan and retain unlimited text and data. To recap: you SIGN UP at the 79.99 plan, and add more minutes to your plan later as you see fit. Clear? Good.

    • kershon

      Ramon you are spot on. I can’t see what all the bitching is about. The TP2 is selling for $539 for em+ plan customers and that makes the N1 ten bucks cheaper. And for the em customers the 500 minute plan is immediately upgradeable to whatever plan suits them. The only thing I would like to see, which imo would make the Nexus 1 more reachable for many people is to have an installment plan available for those that do not have $530 to pony up right upfront. I am on em+ family plan and I won’t be getting this phone though I do think it is fantastic. I already upgraded to a BB9700 when it was released and I am very happy with it. When the HD2 drops I am giving it a look though. I might have to get it to keep my BB company.

  • wayneNtampa

    I agree that T-Mobile should treat long-time, loyal customers better. I have NEVER purchased a subsidized phone. I have only been offered a pathetic $50 to commit to a 2 year contract, which isn’t a discount. Its an INSULT! Further, I wouldn’t accept a couple hundred dollars to lock in for 2 years a plan that is WORSE than the one I have.

    Frankly, the subsidy isn’t worth the commitment for the majority of customers. T-Mo, like every other carrier, isn’t a charity. Given the competition, I’m not considering a switch anytime soon, but I also don’t have anything positive to say about T-Mo in this regard. T-Mo should value positive WOM more. Instead, they get negative.

  • Deadpan

    As a Tmo Blackberry users (at the time I got it last year the G1 screamed BETA a little too much for me), I’ve been waiting for an android to come along that I really want. They have some nice ones, but I’m a picky bastard. The Nexus looks really great and seems like the droid I’m looking for.

    It’s not even 72 hours after the annoucement, and I have a month until I’m eligable for an upgrade. So hopefully they will have their shenanigans sorted out by then and I’ll be able to buy the goshdarned phone without paying iPhone prices.

  • Aaron

    Been with T-mobile since the Voicestream days.

    People who are bitching, don’t have money for the phone. That is not my problem, nor is it T-mobile’s problem.

    Mine is arriving tomorrow, bought, paid for and unlocked. More of you should just chalk up the dough and buy the thing outright, then choose the plan you want.

    When was the last time a phone company owed you anything?

    • Bugdog

      “When was the last time a phone company owed you anything?”

      When they contracted with me for it. A contract goes both ways. And yes, I am a lawyer.

      • -ray

        Then you should know they owe you a service, not subsidized phones.

      • Bugdog


        read what I actually wrote, smart guy.

      • Bugdog


        I should clarify–when you sign a contract that includes a free or subsidized phone, the phone company owes you the phone as well. They owe you what the contract says they owe you; I used general language to point out that, obviously, the phone company does owe you something. Most of the argument in these comments is about what we’re owed. No, for the record, I have not analyzed my contract with Tmo (yet) to determine exactly what I think that is. I’m pretty sure, based on your comment, that you haven’t either, and that you’re just talking out your ass.

      • Usman

        Bugdog, I’m a 3rd year law student, and based on your comments I think either you’re a horrible lawyer, or you’re lying. T-mobile is not to blame in the least. I’ve gone over their terms of service, as well as Google’s new terms. There’s nothing that T-mobile does aside from provide the calling/data plan. They aren’t subsidizing the phone. Google is selling and subsidizing the phone. Do you have a contract in place with Google? No, you don’t. So stop complaining.

      • Bugdog

        Usman–that’s because I’m talking about my pre-existing contractual relationship with Tmo, not the N1 terms. I do think you are misunderstanding my point–which I am just going to drop–but I don’t disagree with how you characterize the N1/Tmo terms. Again, refer to my general statements and don’t read-in anything, and you’ll agree they’re hardly controversial…

        Also, learn to avoid using language like “horrible lawyer” and “lying,” especially when you are mis-reading my comments.

      • -ray

        Waaaaaaaaaaa…Waaaaaaaa.. Lawyer… yeah right…

  • Khardtank

    ok so i called t-mobile and moved my 1 line that was out of contract to a individual line. I purchased the phone today at the full discount of $180 and when i get it they said i can call them back and move it back to my family plan. free of charge and not get charged anything

    • StevenG

      And this is where T-Mobile is working WITH you in the debacle. I think the problem is that most people posting here just want to say, “Screw you, Magenta!” instead of calling and talking to them. I spoke with a bunch of different reps yesterday and they all wanted to help me out in various ways, which was awesome, and in the end told me that it’d be cheaper for me to just buy the phone outright than to go with the subsidized phone.

      Good job, T-Mobile, on damage control.

    • Usman

      DO NOT transfer back to your family plan for the first 120 days! Google’s terms are CLEAR. If you do so, YOU WILL BE CHARGED $350 dollars by Google! After the 120 days, however, you can do as you want with your plan.

  • Jeff

    Cry me a river everyone… Good lord…

    No one, myself included, can say for certain at all what role T-Mobile did or did not play in the launch of this device. It’s all SPECULATION… Now I realize we live in an age of “if someone says it enough it must be true” and “believe what you read on the internet” but the simple fact remains NO ONE HAS ANY IDEA WHATSOEVER what role T-Mobile played in all of this.

    That being said, I couldn’t care less about the pricing, whine all you want about it but your just waiting your breath. It’s the single plan option that is so messed up I can’t even wrap my head around it…

    What are you trying to do Google????


  • telos104

    I’ve been in extensive convo’s w/ TMo and they’ve told me that I’m able to buy the phone at the $180 (upgrade)and they will migrate me back to my family plan…which I really need to keep.
    Also, just got back from BBuy and they said there’s some huge display coming in this weekend to the mobile dept and the boss expects it to be N1. We’ll see.

    • Khardtank

      TMO told me the same thing and i went ahead and but 1 line on a individual account. They guarantee it will work. They said that they have been told to allow people to do it.

      • jduncan81

        I was also told that this was OK (migrating back to unlimited loyalty) by two separate CSRs but the latest one is telling me that Google may then charge the subsidy amount back as they “may audit accounts later”. Argh! The last thing I want is to pay the unsubsidized price *and* get a new contract. I’m trying to find out more now.

  • cholla

    I think there is something you have all overlooked: the 500 minute plan is the ONLY plan, because that is what google wants. They want you to use google voice instead. They want to break away from the standard voice/data thing with mobile phones, and move to data-only plans/phones, which will include google voice. This is by DESIGN.

    It’s the same deal with the substandard email capabilities on Android. I have several pop3 (non-Exchange) email accounts, and the standard Android email client, as well as K-9, will not provide notifications of new mail, or check for new mail, when the phone is asleep. I am forced to abandon the email clients, and have my pop3 accounts forwarded to gmail and labeled, which results in instant push delivery. The gmail feature to reply from each pop3 account, as if you were in that accont directly, only work intermittently. I have seen numerous posts of this on android and gmail help forums, so I know others have these issues – I can only conclude that these problems are there by DESIGN – Google wants me to abandon my non-gmail pop3 accounts, and use gmail exclusively. Same thing with the lack of Outlook synchronization (even the best 3rd party solution isn’t that great) – another strategy by Google to get me to give up Outlook. Instead, I will probably give up on Android.

    • clietz

      a. you do realize that google voice uses minutes right? it is not some data only mechanism (at this point) that allows you to talk endlessly.

      b. you can honestly come to a conclusion that they are purposely introducing, or ignoring, bugs related to non-gmail email services? should i assume when i have hiccups with calendar or contacts that they are trying to get me to not use google services via malicious intent?

  • HackSacken

    For those who are saying they won’t spend $500+ on a phone… think about this. I’m going to use the N1 as an example.

    The N1 sells subsidized at $179 with a 2yr contract and $79.99/mo plan. In 24 months you spend $2098.76 for the plan and phone.

    Unsubsidized, the N1 sells at $529. The exact same plan with Even More Plus costs $59.99/mo; with no 2yr contract even. In 24 months it runs you to $1968.76 including the phone cost.

    2098.76 – 1968.76 = $130.00

    In conclusion, after two years you saved yourself $130 and aren’t bound to a contract to that time by buying the phone outright. Further, $130 in savings divided by 24 months equals about $5.42. Meaning, this “subsidized phone deal” that makes us all so angry, costs us an additional $5.42 per month. …Paying more money is a deal?

    I might be missing something, but laying it out like this seems legit. Feel free to point it out if I am.

    However, in relation to the article, it is frustrating they only offer the phone subsidized with only one option for a plan and Family Plans are out the door!

    • Bugdog

      What you’re missing is the “time value of money”–$100 today is worth more than $100 tomorrow, and so on. So the argument that it’s actually cheaper to pay up front, economically speaking, isn’t really true–at least not at the numbers you’re throwing out. It’s probably more like $2/month or something, which is certainly worth it to me.

  • Quasar

    Get the N1 at full price and forget the Even More plans! You over pay when you get ANY phone on the Even More plans with a 2 year contract. T-Mo doesn’t want “loyal customers” anymore. The phone at full price with an equivalent Even More Plus plan is cheaper over two years than getting it subsidized with a contract because you pay an extra $20 every month for those two years. If you can’t pay the full price up front, save up for it! By the time you save up, there could even be a better phone out you can spend that money on. If not, then you can get the N1 then. If you have a sweet grandfathered plan, then keep it and get the phone at full price. You will still save money over the closest Even More contract plan. Contracts and actual fair subsidies with T-Mo are a thing of the past because even new customers are better off not signing a contract. It’s time to change the way you look at look at buying phones and getting service so that you can actually get the best deal.

  • Khardtank, I would double check that. I do believe if you buy the phone at a discounted price and then cancel the cell phone plan within 120 days, you owe Google $. Read the Terms of Sale. Although you’re not cancelling it or are you by moving to the family plan? Read carefully.

  • notalk

    Why is this any different than MS and HTC giving away TP2’s for free if someone starts a new line with T-Mo?

    It seems as though existing T-Mo customers, including those willing to renew their contract for 2 years, have been getting the short shaft on phone subsidies for a while now. Is T-Mo’s thought that once you’ve signed up the lower rates will keep you around so T-Mo does not have to offer you any real renewal subsidy?

  • tim

    seriously, google and t-mobile? no love for early adopters OR even more plus plans? Wtf.

    • Usman

      Even More Plus plans are only for UNSUBSIDIZED phones!

  • Mgoggle

    If Tmobile is letting existing out of contract customers migrate back and forth between their old and new plans to get the $179 price, then Tmobile had to have made a decision on this individual 500 minute plan. Otherwise, they would probably be breaking some sort of agreement they had with Google. So shame on them.
    During Googles Press Conference, Google said they wanted to make their site as simple as possible. Bottome line, Tmobile wants new customers in 2 year contracts to help pay for their 3.5G Rollout. What better way than to entice them with an awesome phone for a cheap price. I am not eligible for an upgrade (have rooted G1) until Feb 2011, so this doesn’t really affect me. My grandfathered plan is still cheaper than the EMP plans. All the early adopters of the G1 that signed 2 year deals to get a subsidized phone are still not eligble for an upgrade til this fall. So there really isn’t any reason for G1 owners to be upset. Every phone that Google sells through their website will be pushing the envelope with the latest and greatest processors, specs, whatever….and then pushed to phones that will be sold and subsidized through Tmobile. These phones have to be as good as the Nexus one to support their “Super Phones”. I am not surprised, given the Even More Plus plan,s that this was gonna happen. Its the whole reason the EMP plans exist

  • John White

    Khardtank says:
    January 6, 2010 at 3:54 pm
    ok so i called t-mobile and moved my 1 line that was out of contract to a individual line. I purchased the phone today at the full discount of $180 and when i get it they said i can call them back and move it back to my family plan. free of charge and not get charged anything
    This can’t be true. The $180 price is only available to brand new line activations. According to your story, you kept the line active, meaning the absolute best price you would’ve got was $279, and if you didn’t delete the data plan, you would’ve got $379.

  • Angry?


    This whole conversation is ridiculous. 1 – When DROID first came out, only new customers got the $199 price, existing customers got a lesser discount. It’s standard practice now on high-end phones. 2 – If $530 is too much for you to justify on a phone, DON’T GET IT. It’s that simple.”

    You cant compare a phone that verizon actually sells, to a phone that tmobile doesnt sell, which people are using as a cop out. Some people have pricipals, its not the issue that they dont have the money. I for one can buy it out right for 530, but i cant rationalize myself dropping it on a phone, which is why im with tmobile, i feel alot better being able to split it up into payments, which is now a cornerstone of the companys buisness model, i understand tmobile doesnt sell this phone, but they are supporting it and associating their brand name with it, You cant pull the trigger on someone and complain about it was the bullets fault


    “When was the last time a phone company owed you anything?”

    They owe tmobile customers payments plans, as advertised in their buisness model that they sell to the consumer. People can use the excuse all they want that tmobile doesnt sell the phone. Then tmobile shouldnt put their brand name in the same basket as this phone like they have been doing. Theres a tmobile option on googles website which checks tmobile accounts, has tmobiles logo on it, tmobile added a nexus one section in their forums, tmobile workers are handling calls for it, theres a nexus one advertisment banner in the forum you can click to go buy the phone, its undeniable that tmobile is very much supporting this phone. The phone itself is even optimized for tmobiles network….

  • john

    Get over it. There is nothing you can do about it, so if you think YOU leaving is going to do something to TMo…you are wrong. They are not even selling the phone, ‘google’ has a strong hold on it. And I don’t blame them. People always want something for free, or little to nothing. These companies have to put their own time and money into getting the good stuff out, so of course it will not be too low in price. But to me…the price is set just right for what we got. (I got mine today by the way, at full cost.) And its worth it. One other thing, if you are complaining about the price…or the way the deal is being done, move on. If you can’t afford it…move on. Live within your means. Most of these phones we don’t even NEED, we just want. So all this time…we all new it would cost a little, so you should have started saving if you knew you would have an issue if it was above your spending limits…again.

    GET OVER IT…I’m not going anywhere, because I have been with TMo for over 12 years…and I have been there through the BAD and the GOOD (Nexus One). LOL…so please people, sound off…but sound off at the people.


  • dsim91

    For all the people wondering why we are mad at t-mobile it is because they have had a part in it why do you think there are discounted pricing do you really think the big g is giving the discount if so you need to step back and ask yourself how does that even make sense and don’t reply with dumb shit this is all about $$$ and that is all it will ever be companies make money not give it away so if tmo didn’t agree there would not be discounts period

  • Ramon


    “You cant compare a phone that verizon actually sells, to a phone that tmobile doesnt sell, which people are using as a cop out. Some people have pricipals, its not the issue that they dont have the money. I for one can buy it out right for 530, but i cant rationalize myself dropping it on a phone, which is why im with tmobile, i feel alot better being able to split it up into payments, which is now a cornerstone of the companys buisness model, i understand tmobile doesnt sell this phone, but they are supporting it and associating their brand name with it, You cant pull the trigger on someone and complain about it was the bullets fault”

    Once again, if you can’t justify the price for the phone, whether on principle or by inability, don’t buy it. It’s that simple. But don’t cry to me that I should be “standing up” or “demanding” anything. I have no qualms about spending far more than $530 to get a combination phone, pmp, GPS device, digital camera, web device, news reader, e-book reader, radio, etc etc etc. I consider it a steal. But that’s why I bought it and you didn’t.

    As far as the EIP, that is TMo’s policy, not Google’s. TMo is NOT selling the phone, so how can you expect Google to be forced to follow TMo’s policy? They are a launch partner, supporting the phone and allowing it to be used on their network. That is ALL. I’m looking at the phone right now, there is no TMo branding, paperwork, agreements, nothing. They in no way put their names on the phone. They are not the only carrier the phone can be used on. They are not subsidizing the phone. Google developed, funded, branded, and sold the phone. Google subsidizes the phone themselves. So don’t complain about TMo not honoring their business model. You want EIP? Go buy a phone from TMo. You want a Nexus One? Either agree to Google’s terms and buy it, or go without. Either way, just stop whining.

  • MarkMc84790

    I’m holding tight for now. My 2G iPhone is still working just fine on T-Mobile. Once I see I can actually get a GOOD deal, then I will contemplate a Nexus One. Otherwise, perhaps there will be a Sprint WiMax phone announced and I will go that direction. My 2 years ended a month ago. I await MY GOOD deal.

  • Angry?

    I know i dont want it for free, or for less than nothing. But if tmobile is gonna stand behind the phone and so openly support service for it, then i want what tmobile advertises to me when i give them my money. I’ll glady fork over 530, i just want to be able to do so in payments, its on principal that i wont fork over 530 at once, and theres many many like me..

  • rayen321

    I think the main thing is we don’t know what will happen tomorrow. TMO could be selling this phone in six months. Mabye its a trail or whatever, truly it doesnt matter. I purchased a 6600 Rose years ago from Expansys because I WANTED it! I bought this Phone because I WANTED it! No i not made of money, but I had a nice windfall with Fantasy Football, won the Samsung Contest (thanks for the heads up TmoNews!) and now i have the money for the device. Is it pricy? HELL YES. do I think its worth it yes, that’s why I bought it.

    • rayen321

      And as a sidebar I use my phone a hell of alot more than I use my computer!

  • Ramon

    I can’t stand people anymore… Release an affordable phone and people complain about the specs. Release a high-end phone, people complain about the price. It’s like a car: if you can’t afford or can’t justify the cost of a Mercedes, look at something cheaper! If a Ford isn’t good enough for you, look at something better! You don’t assume that every car should be made for you, so why should you assume that about phones?

  • Angry?


    “But don’t cry to me that I should be “standing up” or “demanding” anything.”

    Go back and read, i never once told you that you should do anything, but as a tmobile paying customer i have a right to voice my opinion if they are doing something i dont like it.

    “As far as the EIP, that is TMo’s policy, not Google’s. TMo is NOT selling the phone”

    Then tmo needs to stop so openly supporting service for the phone thats geared toward their network, that they have a forum for, that they are advertising in their forum, that they are supporting the purchase of, whos brand name is on the google page with a tmobile plan…

  • Manuel Echevarria

    I feel a boycott coming on…

  • Ramon


    Sorry, that was kind of a rant, wasn’t directed toward you… :x

    But in terms of TMo’s support of the phone, you’re asking them to turn away potential billions in revenue off this phone because Google won’t subsidize more? That’s just a little… off, don’t you think? TMo is a launch partner supporting the phone. That is all.

    If Mercedes makes a $70,000 car, is there an uproar? No, people who can’t or won’t pay that simply buy a cheaper car that doesn’t have all the bells and whistles of a 70K one. It should be that simple with phones. If you don’t want to spend that much on a Nexus One, go get a MyTouch for much cheaper with an EIP. If you must have the big crisp OLED and the Snapdragon processor and the 512MB ram/rom and the 5MP camera with flash and Android 2.1 and… You get the point.

  • Mgoggle

    In the long run, this will good for everyone. Now that Google made their “Superphone” other manufacturers will make equivalent or even better phones for all the carriers. This is Googles model. Push the envelope and let others follow. There is no doubt in my mind that this fall there will be a phone that Tmobile will sell that will be just as good or better than the Nexus One, just in time for me upgrade my G1 and retain my Grandfathered plan. It still would have been cool for Google to take $100 dollars off the unlocked price for either G1 owners or Android loyalty program ( although its still cheaper than other unlocked phones that are comparable)

    • ngocalicious

      You are so right. I’ve been looking to upgrade my G1 for a while because it feels super slow. And to hear that Google is gonna start selling “superphones” is awesome. The current selection is quite lacking and the Nexus One is definitely the best spec’d Android phone out there. I’d definitely prefer to pay the unlocked price and keep my old plan, which is less than any of Tmobile’s new plans. In the end, I think it’d be a wash either way. So I don’t feel shafted at all for being a loyal Tmobile customer. I think most of the people on this forum are shocked by the idea that a phone can cost $500! But that’s pretty standard. Especially in Asia where phones aren’t subsidized by any carriers. And G1 owners should definitely get a discount! :)

  • grimmet

    I don’t know if this has been said but customers only have to sign up for that rate plan at the beginning but once they receive their phone they can change it to anything as long as they have the web feature. This is in T-Mobile streamline and customer care. But on the next note, I think it is crap that we are not selling it in stores! It provides a bad experience for T-Mobile customers…

  • CellularSam

    If you try to upgrade; the system gives u 150.00 off the 529.00. the problem is you will have to switch plan to the 500 plan!

  • tmoemp7yrcust

    Some of these post are comedy. Why would T-Mobile try to regulate how Google decided to sell the phone. Google is doing T-Mobile a favor by letting them be the 1st carrier have subsidized pricing, because they were the 1st cell phone carrier to join the android alliance. Also this phone isnt for everyone if you check that $529 price tag and all the requirements by Google they are eliminating people that arent right for this phone. Nobody complains to Nokia when they drop $700 phone that arent subsidized by any carrier.

  • Junkington

    You should all know that once you sign up for the individual 500 minute plan you can call customer care and upgrade your plan to 1000 or unlimited minutes. The only thing you can’t change is your unlimited text and data package. If you doubt me, call tmobile customer care and ask yourself. 800-937-8997. So stop crying about the rate. As for the phone price, google set it. remember when everyone lined up and camped out overnight to buy the iphone for 699? With a two year contract?! Buy this phone outright for $530 and use it one the network that is going to be the fastest by mid 2010 and arguably is already without a contract. where is the problem?

    • That’s right, customer care did say we could upgrade the plan as soon as we are finished signing up and activate our new phones. They also said they didn’t know if doing this would be violating Google’s Terms of Service contract for the subsidized or discounted phone. So they couldn’t guarantee that doing this wouldn’t trigger a fine for breach of contract. Any knowledge either way? I’m telling you, I like my G1, and this is just too much hassle!

      I’m not upset at TMO, but I am surprised at how poorly TMO is equipped to handle the interfacing and details of the whole thing. So what happens when something goes wrong with my Nexus One handset? What a hassle that will be. I’m spoiled by TMOs unsurpassed Customer Care Dept. After talking with “Sheniqwa the Getto Operator” at HTC, who didn’t seem to give 2 sh*ts about my purchase, I lost faith in the whole process. I still want one, but I’ll just wait. Who knows, maybe Nexus Two on Verizon?

      • B Dogg

        Verizon is not better and they are the most expensive cell company. T-Mobile is not setting the price of the phone. It was set by Google. At least T-Mobile gives you the choice of contract or no contract. You might not be aware of this fact but Verizon’s ult voice, data and text comes in at $140 for 1 line before tax. T-Mobile’s no contact is $80 for 1 line. If you buy the phone for $530 and stay with T-Mobile for 24 months you will pay, before tax $2,450. If you sign with Verizon for 24 months, pay $180 (not sure on phone price yet, just for giggles) for the phone and $140 a month for the plan you will end up paying $3,540 by the end of your 2 year contract. That is a $1,090 difference in price for what? So you tell me who is getting screwed here? And please do not reply back with bogus coverage claims because that argument is so tired it needs to take a nap.

      • Usman

        I spoke to T-mo several times today, and that included waiting for confirmation by a T-mo Business Analyst with Google… Changing up to a higher plan after the purchase is fine and dandy with Google. However, you can’t go to a lesser plan, which in this case means that you can’t change back to a grandfathered plan. Not for 120 days at least. ;) If you do within the 120 days, then Google will charge you the Equipment Recovery Fee. However after the 120 days, what you do with T-mobile is beyond Google’s purview.

      • sorandkairi

        It was cool till u said “Sheniqwa the Getto Operator”…….really man, come on, even if it was a joke…….come on!!!

      • thechemist

        I agree with this guy! I have been nothing but pleased with TMO customer care. Only complaint is sometimes they’re TOO nice! ha ha

        I am tired of companies hiring people without regard to their english education or skills. My company wouldn’t hire someone with zero knowledge of chemicals to work at my chemical plant so why would you hire someone who can’t even speak english correctly to TALK to people all day!?!?

    • Robert

      Not to bright are we?

      The BIGGEST gripe is having to pay more as a long term customer than a new one… and also that many of us are on good family plans and no you can’t just sign up for the individual plan and then call and upgrade to something else, you’re losing the great plan you had before.

      That’s the problem.

      • If you buy it unlocked you can keep your plan…

      • ngocalicious

        I’ve noticed that most of time, paying full price for the phone is the better option. But you have to take some time and do the math for your own personal usage.

    • mmaxsooner

      All this from money grubbin google. Adds more friggin adds, oh lets buy admob, did we fools really think google was lookin out for us? Please folks these money hungry add droppin fools deserve nothing. F them, DON’T buy this phone. Avoid it like the plague. Which is google is getting their hands in your pocket. Just get the n900 or the htc hd2 and give a really large middle finger to google and all their money hungry investors. Play us like chumps and we will send u to the bottom of the barrel. Don’t be fools there is a reason tmob is not selling this phone directly. Google is pulling the strings. Let’s all call bullshit where it is deserved. Seriously people don’t let google have any more power over us, this shows google is out for themselves, Piss on them and their advertisement lovin phone, get a phone for tmob that doesn’t screw us like this deal does.

    • bchristineb

      Well, I am due for a full upgrade in March and I have never had a smartphone. I have waiting for this phone!!! My question to you is, will I be able to get the Nexus 1 if I have 2 phone lines on my t-mobile account. My husband wants the Cliq and I would like the Nexus one, however there is no way I can afford $530 for a cell phone!! Any advice you have would be greatly appreciated.

      • Janey

        Yeah, I have some advice. If you can’t afford it, don’t buy it. Just wait until you can afford it. DUH.

        Otherwise, no, you can’t just add it on. The only way to do that is to buy the full price unlocked one and use it.

  • xclntgig

    Why all the hoopla? I’ve been with T-mobile for 8 years. It would be nice to get a little more love but they don’t owe me anything, and I don’t owe them anything. This phone will be on the Verizon network shortly so I’ll wait and see what they are offering. Rates are a bit higher, true. But service is a bit better in Houston too. So, I’m actually getting some value for the extra $$ (if any). I’ve reasearched the plans to and I can get a suitable plan for my needs for around the same money anyway. I have unlimited voice now with Tmo, but I don’t use it all… Then mabey I’ll switch back to Tmo in another two years. If they reward loyal customers then I’ll be loyal, and if they don’t then I won’t stay.

  • Thanzig

    Before complaining about that TMO is shafting existing customers, ask yourself this question, Where do you have to purchase the Nexus One?

    Is it at No. Is it at a T-Mobile retail outlet or retail partner? No. There answer is you have to go to Google to by the phone. Therefore, Google sets the price point and TMO has little say on whether or not existing customers receive a discount because Google makes the rules.

    Google is merchandising the phone much in the same way is merchandising phones. Would complain that it’s T-Mobile’s fault that you didn’t get a discount if you purchased an unlocked Nokia N900 from or This is the same philosophy. Google is merchandising the phone therefore Google makes the rules.

    I could understand the outrage if TMO was selling the phone, but that is just not the case. Heck, I talked to a TMO retail rep who said that even TMO employees have to pay full price.

    • papaJohn

      I think you are missing the point.

      Correct, Google did set the price point for the device however, that is the only involvement Google should have had. Since when did Google enter into the wireless service business? No, they did not and therefore they should not have any interest in the service plans what-so-ever.

      Ask yourself this, how would Google benefit by dictating a particular minimum wireless service plan or dictate that only new customers are the special pricing. No, it is T-Mobile that is behind this, not Google. T-

      Mobile has decided to screw their out of contract, existing customers who would like to upgrade to this phone and receive the lower pricing. T-Mobile has shafted the vary customer who helped bring this company to where it is today..not the new customers!

      No, it is not an outrage as you suggest. This is clearly a screw job towards their existing customers.

      By the way, are you an existing, upgrade eligible customer?

  • taj

    If I buy it unlocked, will it work on the AT&T network?

    If not, then it is not really “without a contract” right?

    • It does. Just no 3G, only edge. That is UNLOCKED.

    • Durden

      I get what you’re saying, you just said it wrong. You buy the phone unlocked, who did you sign a contract with? You can’t already be in one contract and then try to say that because you have to use your new unlocked phone w/ that plan that it means the phone is under contract. As a matter of fact, I can argue that the phone you just threw in the trash to get the N1 is technically the phone under contract. The logic isn’t good there. Sorry.

      • Fromtheinside

        That’s not actually correct. You could argue that all day long if you want, but it wouldn’t make it correct. In this case Google is playing the part of an indirect dealer. If they weren’t then they wouldn’t have the ability to sell plans & contracts to go along with them. Being the indirect dealer they do have the right to set the phone price & terms of the contract as they see fit, but MUST require the customer signing the contract to also agree to the T-Mobile contract as well. ANY time you sign a contract with ANY indirect dealer you are actually signing 2 contacts & must abide by both. Read the contract from sometime. If you make any changes at all to your entire plan or features for a full 6 months after you signup you will have an ETF show up on the credit card you used to purchase from their website. Even changing your mobile # will get you a nice ETF from them. I talk to these people all the time who used an indirect dealer & didn’t read the contract terms. YOU HAVE TO KNOW WHAT YOU ARE GETTING INTO BEFORE YOU AGREE TO ANYTHING. It’s just common sense.

        As far as the pricing goes. T-Mobile gives indirect dealers more money for signing up new activations then they do upgrades. This is why Google is charging a higher price for the current upgrades. Again it is their right to charge whatever they want for the phone as an indirect dealer.

  • TMoEmployee

    My only real issue is that as a T-Mobile emoployee, I’m getting shafted…HARD!! I lost customers today because of this “world peace” phone. No doubt, I want the phone as much as the next geek. But, as an employee I’m going to lose in store activations. And we haven’t had one meeting or training on what to even say when a Nexus One customer walks in the door. Yeah, if they have the phone bought out right I know to sign them up and keep it moving. But, what about those customers who say, I’m new to T-Mobile and I’d like to run my credit to get a Nexus One. What in the hell am I supposed to do then… Huh! Huh!

    • Durden

      “But, what about those customers who say, I’m new to T-Mobile and I’d like to run my credit to get a Nexus One. What in the hell am I supposed to do then… Huh! Huh!”

      Well, let’s think about this logically, shall we. Since the phone is NOT BEING SOLD VIA T-MOBILE and THUS NOT A TRUE PRODUCT OF T-MOBILE, I guess a salesman worth his salt would upsell an already existing handset after explaining the complications it takes to get an N1 via Google, and let the customer decide for themselves.

      Tell me what store you work at so I can walk in and say, “I’m a T-mo customer and I want you to see if I qualify for a Nokia N9700”. How would that answer differ?

      And yeah, if anyone reads my comments, I mention that Nokia quite a bit and it’s not because its a great phone, its just the perfect example of what the N1 is trying to be.

      • mmaxsooner

        Umm. U retarded? Nokia n 9700? Hell man that’s a blackberry! And they aren’t going to get the n900 either since it is not sold by tmob. Nokia phone is cool but they don’t create this big news hype like google, while they stick a big ole shaft in your nether parts. There is something that really stinks on this ggogle phone and that is screwing us and the poor tmob reps. As I said before screw google and let this phone rot in hell, something stinks here and its google. Really sucks but don’t let google lead you around by your nose like a smuck!!

  • I wonder how many of the people posting here saying T-Mobile doesn’t owe us anything OR subsidized phones are a lousy deal OR just deal with it OR any of the other things supporting this T-Mobile/Google pricing nonsense …

    1. have received a subsidized phone in the past
    2. would have screamed bloody hell if they didn’t get that subsidy
    if it was due them
    3. did everything thing could to get a “loyalty plan”
    4. switched plans when something cheaper came out

    Most got something back for either signing up with or remaining with their carrier. Those of us disgruntled are asking for much the same thing.

    Or how many of them bought something on sale at some retail store? Do they think retailers fill our Sunday papers with weekly ads because they appreciate us and want to do us a favor or because they owe us anything?

    It’s a marketing ploy. Get you in the door with the hopes of you buying more items while you’re there.

    So in this instance, we do expect the phone on sale because we’re buying more items from the T-Mobile store (called a lucrative 2 year plan).

    T-Mobile can blow us off and spend millions on their tv marketing. Fine. But the ill will this has caused actually turns into massive negative publicity that counteracts a good part of that paid publicity. And with the recent Sidekick fiasco and all the ill-will that caused, the reputation surrounding T-Mobile’s sparce (but improving) 3G coverage, the flak they’ve received for tacking on those ridiculous “migration fees” for their recent plan changes, and on and on … it’s stupid moves like this Nexus One debacle that will keep them relegated to 4th place (if not eventually driven out of the U.S. completely).

    There is bound to be a happy medium where everyone could walk away happy. A partial-partial subsidy perhaps? 1 month of free service? Something.

    But it won’t happen. Too many have already bought their phones at full price now. THere’s now way T-Mobile is letting go of any of that cash by having to give anything back to them.

    Oh well, I call local only. Regional carriers are getting 3G here very shortly. I’ll be paying 1/2 of what I would be paying for this 500/ut/ui when I make the switch. There just comes a point, and it’s been reached.

    • Durden

      “it’s stupid moves like this Nexus One debacle that will keep them relegated to 4th place”
      So what happens when the VZW version of the N1 is released under the same conditions? I guess thats a stupid move that will keep them relegated to…um… the #2 position? What?

      Why is it you have these opinions about the N1, but not the Nokia N9700 or Sony Xperia?

      And anyone can correct me if I’m wrong… but subsidized or unlocked, you’re paying for an N1 via the site, correct? From what I can tell, T-mo isn’t getting a penny of phone sales. They get the benefit of taking your money for service, yes.

      I think some of you need to open your eyes. sells unlocked smartphones. Go there, browse, and then come back let the rest of us know if the $530 price point is still unreasonable.

      And then on top of all that… yeah, this IS the Google phone, sold by Google. Service currently provided by T-mobile. You want a discount? Then you wait for a T-mobile phone sold through T-mobile… and the last rumors I’ve read is we’re getting the HD2 and Xperia 3 (which on paper is exactly the same as the N1 but w/ physical keyboard). Then rumors of iPhone coming out… I’m glad some of you CAN’T get an N1 because at the end of 2010 you all are going to be right back here bitching about how you locked yourselves into a contract and now you really want that other “it” phone.

      Oh, and if I bought an old Ford Mustang and next year they come out with a re-design, I should expect Ford to give me some kind of great deal, shouldn’t I? And I should expect the bank to just kind of ‘cancel’ my loan since chances are I’ll owe more than what I can sell the car for… but that’s ok cause I’m a “loyal customer”. Right? Riiiiiight.

      Hmm… I’m sorry, but doesn’t loyal mean you’re dedicated through thick and thin? If you’re loyalty wavers now because of one damn phone, the truth of the matter is none of you were that loyal to begin with and it was just some rhetorical excuse to hide the real reasons you wouldn’t–or couldn’t— leave T-mobile.

      • Bugdog

        See below.

      • Let me address that one bit at a time…

        Verizon: Chances are by the time the N1 gets there, it will be lower in price.

        Nokia N9700 or Sony Xperia: Was never interested in them because they weren’t offered WITH a T-Mobile plan (I know I could use them on TMo though). Why? Because I’m eligible for an upgrade and am simply not dumb enough to waste $250+ for a phone I can’t get when I have a substantial subsidy awaiting me.

        If T-Mo isn’t getting anything off the N1 sales. then why does it matter to T-Mobile what I pay for the phone? I cetainly don’t know the business dealings between Google & T-Mo, but there is something in play here.

        I have opened my eyes to unlocked phone channels, and that’s why I’m pretty adamant that T-Mo needs to pony up something to those of us that qualify for a subsidy.

        And when you put this little doozie in there:
        ” I’m glad some of you CAN’T get an N1 because at the end of 2010 you all are going to be right back here bitching about how you locked yourselves into a contract and now you really want that other “it” phone.”

        .. that’s when I stop responding to you. You showed your true colors. You aren’t worth it.

        And for anyone that thinks I wasn’t serious, at 8:02 tonight, I cancelled my T-Mobile account. It is effective on the 26th at which time I’ll get 2 Blackberries for the price of one and probably live to regret it. But I do speak with my wallet.

      • jduncan81

        If $530 was the only price you could buy it for I would have no problem at all! That would be the same as the N9700. But T-Mobile is clearly giving Google money to have new customers sign up on that particular plan. That complicates things and makes this it’s own special case.

    • B Dogg

      Good luck using a regional buddy. Let me know how happy you are after paying a supposed half price(metro around 55-60 ult Tmo $80 for ult not half the cost and not even close to a comparable service on any level) and dropping phone call after phone call. Also lets not forget you will not even have a chance of getting a phone like this on a regional and if you did you would be paying the exact same price because they are no contract carriers. All of their phones are bought a full price. I don’t want to be rude but please check your facts.

  • Durden

    Let’s see what happens when Apple finally unveils an unlocked, any-carrier iPhone and sells that crap for $500+ Will you all blame T-mobile then too?

    Secondly: Here’s a crazy fucking insane idea: How about you all just save some money every week and buy it when you’ve saved enough? Holy fucking shit, you mean we should actually have money IN HAND to buy products? Really? perhaps the U.S. economy wouldn’t be a melted piece of swiss cheese right now if we all did that to begin with AND were willing to pay for products based on their value and not look for handouts all the damn time. Wow.

    Shoot, if you can find $180 this month… you could probably find another $180 next month… hmmm, any of you could have an N1 by end of March. Is that so far away? Not at all. You want something bad enough, you’ll find a way. Apparently most of you complainers don’t want it bad enough because you gave up already.

    Funny thing about evolving tech: It makes everyone less and less patient. Ridiculous.

    • Bugdog

      Blow it out your ass–I’m pissed because I’m not getting what I contracted for, and I’m getting a raw deal. I’m sick of you jackass interwebs heroes talking shit. You mean people that feel ripped of get pissed? Really??? Funny thing about the interwebs–it makes tough guys out of every pimply douche. Why don’t you mind your own business and STFU.

      • jsay

        Well what raw deal did you get?

      • Bugdog

        @jsay (below)

        Longtime tmo customer, family plan with my wife, off contract (but wife is not)–no subsidy for me with this phone, b/c I would have to cancel my family plan, jack up my wife’s plan as well, so wiping out any benefit. Etc etc etc. So I should just buy it unlocked, and pay on a contract that includes subsidization costs? No–my current plan includes costs for subsidization; I would be getting ripped off. So I’m supposed to sign on for 2 more years and pay 150 for a mytouch, while new customers pay 180 for an N1? They’re gouging us. Sorry, it’s a ripoff, and I have no patience for internet heroes talking shit b/c they don’t share my concerns. Got unlimited disposable income? Not in the class of people getting screwed by this deal? You can save it.

      • Usman

        Stop whining and buy a phone FROM T-mobile! This has nothing to do with T-mobile and everything to do with Google. If you’re so pissed, talk to T-mobile and get the new HD2 when it comes out.. I’m sure you’ll get a deal.

      • jsay

        I can understand that, I had no clue that family plans consist of different start of contract dates. Have you talked to a t-mobile rep about paying unsubsidized prices since you are out of contract but your wife isn’t with your family plan? Maybe they can help to lower your cost? I would start there and not even mention the N1 to them. Now if they can help you out with lowering your monthly cost since you do not have a subsidized phone anymore, then you go out and buy the N1 at full price (or save up and buy it in a few months when the cost most likely will drop). Since customers usually pay more for the phone on a subsidized plan, you may be saving yourself some money in the long run.

        If t-mobile can’t help you out then you are screwed since you have staggered start of contract dates in your family plan which really isn’t their fault. 1. Because somehow you guys got into staggered start of contract dates and 2. because Google (not t-mobile) does nothing for current t-mobile customers, both individual lines and family plans. I’m sure if t-mobile was selling the phone, they would get you an N1 and a 2 year contract for your line.

        Yeah, it does suck and shame on google! And by the way, I don’t have disposable income, I’ll be saving and hoping for a hardware price drop to save even more monthly than getting a subsidized plan.

        Be patient, I hope t-mobile can help you out.

      • Bugdog

        jsay: That’s something I’m thinking about, thanks. I’ll see how things play out over time, but I’m pretty disappointed about this whole arrangement.

        Usman: WTF do you care if I voice my complaints, even if I’m a little off-base? It’s entirely reasonable for people in my situation to be pissed off by this set-up. It is not reasonable for you to troll comment boards looking for people to insult so you can feel a little more superior. It’s pathetic. Mind your own business.

    • hellowoutthere

      I think what people are complaining about is the fact that it ends up costing more in the long run if you get an unlocked phone. Weather or not you get the subsidy, your still pay the same monthly rate. Someone switching to t-mobile effectively gets $350, whereas someone qualified for an upgrade does not get this discount.

      • sensible

        No, Even More Plus plans are $20 less per month than subsidized, contracted Even More plans… So, you save $480 over 24 months.

        The Unlocked N1 is $529, or $350 more than a contracted T1 for a new T-Mobile customer.

        $480 – $350 is $130, or what you save over 24 months.

        If this were an investment, the $350 down would yield you $130 over 2 years or 16.9% APR. 16.9% guaranteed is a pretty good investment. Alternatively, that’s the interest rate you’re paying on the subsidized $180 phone. This is in the range of credit card interest rates.

        Google isn’t forcing anyone to buy this phone, they’re just offering options. The bottom line is, if you can’t afford to spend $350 extra for a phone, but you can afford a $80 monthly contract, then you should probably keep the phone you have. I have one, and it seems like any phone with Android 2.1 (the Cliq in the near future) would be fine, albeit a bit slower.

  • It has probably already been said a mess of times, but you can CHANGE your plan! You don’t HAVE to keep the single $80 plan. You can even switch to a family plan!

    This does suck for people that want to keep an old plan, like myself, but I bit the bullet and paid full price. I’ll keep my grandfathered prices thank you very much.

    • kaio

      ^ Exactly this. Buy the phone “full price” and keep your plan, or switch to Even More Plus and save a bit.

    • Ed28

      Can you really change to a family plan? Would I first have to purchase 2 single plans through Google, then go to Tmobile and ask to switch me to a family plan with these 2 lines? Would my 2 $80 plans just combine to make a single $160 plan (pointless) or could I choose one of the cheaper family plans? Thanks

      • I think you just say you want to transfer your line to new service (the $80 plan). So do that with both numbers. The rep I talked to said I could then switch to an Even More family plan.

        Whether you have to wait 120 days or not, I’m not sure.

  • Google, your a bunch of friggin Baffoons. Who made this pricing plan? $179 for a new customer and $279 if your an existing customer that isn’t under contract? Why penalize me? This completely voids the open source spirit of Android, and makes Google look like a bunch of greedy bastards.

    Why do TMO and Google have different TOS and contracts? Why does Google care about my rate plan, when I change it? Are you selling a phone or phone service?

    Google, I wanted your phone, but until you ease up on the rules, you can stick your Nexus One where the sun don’t shine.

    • mmaxsooner

      Ahmen bro! Screw those greedy bastards. I see winmo and blackberry gaining fans on this news. Just hope tmob doesn’t get tainted by googles greed

  • J G

    I have been a loyal google and tmobile customer for a LONG time. I have evangelized the heck out of both companies. I have been waiting for this stupid nexus one forever…but because I am on a family plan, I have to pay the full $500+ price tag. I was going to buy two, one for myself and one for my wife. Not anymore. What a slap in the face…great job rewarding loyalty. The ironic thing is that all the tmobile customers that want this phone but can’t get a discount on it (like me) can walk right over to Verizon and get the “new customer” discount over there when the phone launches shortly.

    • I was in the same boat….but the thought of losing my grandfather prices made me stay. Would easily have cost me $20 more a month to switch to verizon and get a droid right now…but I’d rather pay through the nose for the nexus one, and keep my cheap plan at tmo.

      • Usman

        That’s the route I decided to take too, and I don’t regret it for even a second! I have the hottest phone out right now, an EXCELLENT grandfathered plan, AND I’m off contract!

      • ngocalicious

        Same here! Sounds like folks with grandfathered plans are pretty happy :) And we are the true Tmobile loyalists.

    • And actually looking at the even more plus plans, some of them are a freaking good deal. Yeah, you gotta pay full price for the phone….but man….

      2 lines
      700 (or 750?) min
      unlimited text and web



  • Stanly

    The overarching issue that most of you are missing is Google’s behavior on this matter. Why would they sell a phone where you can only purchase a 500 minute plan???? They play it up like this is soooo consumer friendly, we finally are divorced from our carriers!!!!!! But how is it consumer friendly to offer one rate plan? Sure, people can up the minutes once they call in, but why should they? It’s not like T-Mobile’s plans are a labyrinth…500, 1000, or unlimited. That’s it.

    I’m actually quite angry at the way Google is selling this phone. It is very consumer unfriendly and it makes me rethink the wisdom of the Android platform.

    • Usman

      Their process makes complete sense! If I was T-mobile, I wouldn’t want Google to have TOTAL ACCESS to my systems… and chances are my existing customers would shit themselves if I allowed it! Google wisely chose to offer the cheapest plan available through T-mobile, and if that isn’t enough for you, a 5 minute phone call to T-mo solves the issue. It’s the most streamlined process that could have existed.

      • SJH27

        I agree with Usman here to some degree. T-mo is probably the one setting the inital restrictions on which plan you can purchase the Nexus with.

        Google is setting the price of the phone Unlocked. The discount/Plan offers though, I have to think those are coming from T-mo. I think that Google, like RIM, Nokia, Moto, etc, is selling the phone to the carriers at rate $X. The carriers are making the call on how much they are willing to subsidize the phone in order to get/keep customers.

        I think the same goes with the plan. Google may have had some latitude in picking a contract, but I do not think that T-mo gave them full access. After all, as we are seeing from other posts here, Google selling the phone is costing T-mo upsells and other potential lines of revenue.

        Will the price drop? Yes. It always does. 8 Gig iPhones used to run around the $500 mark. They are now, what, $100 with contract? If the price is an issue. Wait.

        I admit it, I have lust in my heart for the Nexus and with the lack of a good subsidy, it is more financially prudent for me to get the phone unlocked, should I opt to go for it. The price break for existing customers is such that it just makes more sense to purchase the phone unlocked, keep/get better plans and pocket the savings.

  • Catsigh

    I would love to have a Nexus one, but I am very disappointed at the prices and plans. I simply cannot afford it. I have been with T mobile for some time. I would have been out of contract in November if I had not had the Samsung Beat, a model that went haywire system wide as I was told by customer service after they shipped me and billed me for 2 replacement that did exactly the same thing. Booted up, and worked until you tried to call some one. After one ring the phone powered down.

    TMobile has good to fair coverage in and around St Louis. There are several dead spots where the signal is weak or nonexistent. 3G comes and goes in and around St Louis as well.

    I took a minor upgrade when I got my final replacement Motorola Krazor and set myself up to be contracted through April 2010. After it was less than handy and hard to hear, I got a G1 used and have loved it. I am finding it has some limitations now. I suspect that the “new” will wear off in a few months and maybe they will be a bit more reasonable.

    If nothing is affordable when my contract is up, I am considering going to a cheap prepay like Criket or Boost for a while until Tmobile clears my account. Maybe then I can get a good rate if I return. I do not want the Cliq or the new Samsung. I have not had great experiences with either manufacturer.

  • Donn_l

    Subsidized or not I think the phone is a fair price. It’s no different than the TouchPro 2 ($300 WITH the subsidy). I just don’t understand why T-Mobile doesn’t come out and explain to their loyal customers WHY Google is being so selective with the subsidy. Family plans and Flexpay have to pay full hit? New customers get the cheapest phone, but longtime out-of-contract customers pay almost double? Why? I think that’s why most people are getting so mad. It looks like they are randomly giving people the finger!

  • KYLE

    I have worked for T-mobile for 4 years. I am entitled to a 65% discount on any phone T-Mobile sells. I bought the Nexus One today for $563 and change including tax. It is totally worth it. At least Google is offering a subsidized price. They sure as hell don’t have to, and you know what? they will still sell plenty of nexus ones, regardless of all the whining. In order for this jan 5th launch date to happen Google had to simplify the checkout process. YES there are people you will lose in the deal if they sign a new 2 year to get the phone ( if the have a grandfathered plan they can’t switch back to) BIG DEAL! get an unlimited plan. if its too expensive for you then there are plenty of android phones you can still have myfaves 300 with. OR keep your stupid plan and buy the damn phone. jeeeez.

  • Simone

    They should have an Android loyalty plan. If you own a android phone you should get a discounted price. Or even a T mobile loyalty plan

  • js-1

    i honestly hated that i couldn’t get the full discount on the N1. i’ve been with TMOBILE since 2003. i have stuck it out with them just cause i love the under dog in the game. it just doesn’t justify screwing over your loyal fans. this phone better be all it was hyped about. if not, i’ll be returning this phone personally to google with alot of hate.

    this goes out to the NEW customers. in this company it doesn’t pay to be loyal.

    this will be my last contract with Tmobile…

  • HoOn

    Wow! What’s with all the Whining!? Are you guys mad that Google doesn’t think that you’re special enough to get a discount? It’s sad to see all this “What’s in it for ME?” mentality. Sad.

  • Irishsaint

    This whole Nexus thing is a pain in the ass to all involved. I am a Tmo employee and I dont understand why our existing customers and employees do not get a discount, its not that hard to give Google access to our customers info to see if they have a discount or not, we already have given them a little access to that info. The only reason’s I can think that we would allow this is for these two reasons. First is that we have no gain or lose in how many of these phones are sold we provide our customers service not phone price. It could also be that 80% of the US has cell phones and this is a REALLY nice phone so much so I will be paying full price for the phone, and for the people who really want the phone Google and Tmobile know they will pay for the phone.

  • T-Mobile might want to remove the little part about Even More plans that specifically says:


    on the Plans part of their website
    ( )
    if they aren’t going to honor it.

  • watbetch

    – Nexus One without service: $529

    – Nexus One with new, 2-year T-Mobile US service plan for new customers: $179

    – Nexus One with new, 2-year T-Mobile US service plan for qualifying existing T-Mobile customers who are adding data plans: $279

    – Nexus One with new, 2-year T-Mobile US service plan for qualifying existing T-Mobile customers who are upgrading their data plans: $379

  • Richard

    They owe you what is called for in the contract.

    However, what isn’t called for is just as important and that’s to take care of their customers since there are choices.

    That’s more of what this is about.

    For those that aren’t happy. Flood T-Mobile with your complaints. If they don’t take you seriously, then it’s time to leave for a company that you think will.

    • Tmobile took care of me wonderfully. I bought two unlocked N1s….went on the support chat and got my $25 for unlimited android added. THEN the lady told me about how I could get 400 free messages for each line in addition to that….all for only $25! When I told the lady I bought them unlocked so I could keep my current plan, she said “Smart.”

  • Wilma Flintstone

    Finally, people are starting to see how Google really is shafting everybody with the Nexus One. First off, you have to switch off the unlimited or whatever plan you have to legitly be allowed for a slight subsidy charge, then to kick us tmo faithful while we’re down, we’re not even entitled to the full discount, then if you terminate early, not only will you have to pay Tmo $200, but you will have to pay Google an extra $350 bringing the ETF up to $550. That’s $20 more than the phone itself. The Nexus One is a Failure of a device and now I see why Google didn’t want to reveal too much on it. Nexus One = Uber Fail due to terrible marketing.

    • Usman

      You’re so wrong, it’s almost laughable! Google doesn’t owe you anything. T-mobile isn’t selling the phone. So what’s your problem?

      • Wilma Flintstone

        No, the laughable part is how you didn’t understand any of what I said. What part of that is wrong according to your knowledge because most of that what I posted came directly from

    • eYe

      Google is not shafting anyone… $530 is a VERY reasonable price for N1 and that’s all they are getting, whether from you only or a combination of your money and T-mobile’s subsidy. If you don’t honor your contract then you pay back subsidy on the phone to Google and pay T-mobile their ETF. How’s is that stupid? It makes all the sense in the world. And, while we’re at it, let me tell you, if you don’t have anything smart to say and have to copy/paste some shady website such as well… may be you shouldn’t say anything at all.

  • Chris

    I think I get it now… This is not a Tmo phone. It’s a google phone that Tmo gets first shot at subsidizing it to get new customers. They just let Tmo get it first and then the other carriers follow. Does it make me mad that a new customer will get it for a better price than me. Yes. Do I blame Tmo. No. I’ll just wait and see how things pan out but not for long.

  • Twitchrdrm

    My only gripe is that there is nothing face-smacking available on Tmobile to upgrade from my G1 to. I like the N1 but I don’t want to pay 530 (I’d do it if I could term -it out since I switched the the contract-less plan) off the bat for it. The Cliq hasn’t really impressed me and it looks like the G1 wont get 2.0 and has pretty much hit the end of it’s product life-cyle. I wish google would have hooked up us guinea pigs who took a chance on android before it was the next big thing. Oh well looks like the HTC HD2 is coming this spring and it’s making me seriously consider flipping to winmo.

  • trav

    all this negative hype with tmobile jeez. blame google for selling it on their site only versus putting it in the stores. im sure tmobile would rather do that and use the same upgrading rules they currently have but google is being a lil punk about their first phone. calm down people you guys are ridiculous. go buy a nokia bar phone, those seem to work the best anyway.

    • trav

      oh and people need to understand its not a TMOBILE PHONE. its unlocked ready for anyone to use it. if you want an unlimited plan then you spend more money a month but get it for 180 or keep ur same plan, which im sure is cheaper or else people wouldnt be complaining, and buy it for 530. the savings over 24mos will still be cheaper anyway. did we not learn anything when tmobile was trying to get people on the Even More Plus which is month to month. im sure something will change soon because of dumb people complaining.

      • Bugdog

        Speaking of dumb people, it’s virtually meaningless that it is unlocked in the US–no 3G on ATT, nada on any other network. So the unlocked stuff is a load of crap–it is a Tmo phone.

  • Nate

    Regarding the Millionaire ‘Fail’ picture:

  • Brian

    If you’re as upset as a lot of people are, I suggest signing the petition that has been starsted about this issue. It’s almost up to 700 people already, and the more people we have, the more Google and T-Mobile will take notice:

    • watbetch

      You’re an idiot, you and those 677 people.

      • Brian

        Oooh I feel sooooo bad because you called me an idiot. What the eff is wrong with you that makes you get off on calling people names online? What a damn loser you must be.

      • Brian

        Fuck you too asshole

  • JustAPhoneUser

    Ok, so I have been putting up with the half baked G1 for over a year now, and I must say I was looking forward to the Nexus One, but they sure bungled up the offering. There is no way I or many other customers are coughing up $500+.

    Now I will wait for windows mobile 7, which I honestly believe will be great… Unless they reconsider.

  • the taxidermist

    I’ve got it! buy the unlocked phone (nexus one), keep your current plan…then when the HD2 comes out buy that at a discount (upgrade) through Tmo and then sell it on ebay after to make up for the price! ; )

    It is all a hassle and the upgrade options are super lame, as we can all see a lot of customers are not happy about this, including me! Reminds me kind of the same way with the housing thing, people who pay their bills on time get no help but people who don’t pay them get all sorts of wonderful things!

    I like the fact that my rate plan, tho not as good as some of you 8years strong, is locked because who knows where data plans are going in the future, the trend is up up and up!

  • hellowoutthere

    I was really looking forward to this phone, but the price is way to high for us existing t-mobile customers.

    Could they try any harder to make this deal seem any less attractive? It’s like they said “Lets do what ever we can to make this thing a less attractive option then an Iphone”.

  • jsay

    Man these comment crack me up!

    If you want loyalty deals and keep your current plans, it is very simple to do, go to the t-mobile website or to a t-mobile store, they will take care of you like they have always with a whole bunch of phones you can play with right in store.

    When you go to the google website to buy a phone, you are not dealing with t-mobile anymore, you are dealing with a company who is selling a phone for a specific provider. Google make the rules you have to live by, not t-mobile.

    Yes it is a crap deal google is doing to loyal t-mobile customers but what can you do? 1. Don’t deal with google and the N1. 2. Save up and buy the phone outright so you don’t have to deal with the plan google wants you in. 3. Wait to see where they go with google voice and the N1, may end up changing the mobile industry and saving you tons of money. But who knows, google may just shoot itself in both feet with the 3rd one.

  • rolo

    I have absolutely no tolerance for this. Google is great for pioneering this open source movement but their handling of this release gets a C- at best. Even though this is the age of massive mobile data usage and voip, people still reserve the right to be able to talk. After all it is A PHONE isn’t it? T-Mobile needs to lean on Google to allow current customers to purchase with the same or better discount as new customers. As it stands there would be no T-Mobile without current customers. Google and T-Mobile need to get the kinks worked out fast or their highly touted launch will be remembered as just another hoax. I noticed Google’s stock receiving a pretty big bump leading up to the launch. I know they’ve noticed the trend since. I’m hoping it continues until they get this straightened out.

    Either way, I am going to wait for the Sony Experia X10 to determine which phone to go after. So far Google and T-Mobile are making the choice easier by the day.

  • Mattlong

    This smells like a “deal” At&t would come up with. This is NOT the way to crawl outta the telecom business basement. Between this and the whole “even more/plus” and its “gamechanger” (yawn….Total BS) status, I think I can say I’m done w/Tmo.

    • watbetch

      ugh, gtfo

    • Haha…what about the fact that an unlimited 2-line family plan on tmobile (minutes, data, text) is about $139 without contract, and the similar plan on att is $260? Buying phones without contract seems like a GREAT idea when it costs me almost $100 more at ATT a month.

  • cDawg

    im gonna start using bing……im gonna bing the nexus one

  • Matlock

    honestly I wish people would stop bitching and complaining about this damn phone and the pricing. The freaking is being sold by Google, its not being sold by T-Mo, so STFU and get over yourselves! All I keep on hearing is “I want my handset discount, I dont want to pay full price, blah blah blah blah!!!!” “I worked so hard so I could get my Loyalty plan”, “Even More/Plus is total B.S., cry cry cry cry”! Im on a Family plan and switched to Even More Plus and ended up saving money, try almost $30/month. I know plenty of people who have switched to EM+ and have saved money, If your not gonna save money dont switch, its simple as that. From what Ive seen no one is forcing you to switch plans, well except for Google.

    Since T-Mo is not selling the phone directly, Google is, than they can price it at whatever the hell they want! I worked for Nokia, for over a year and a half, doing customer support and sales over the phone, and ill tell you this, people were more than willing to shell out $700-$900 for Nokia N-series phone when they launched. Here you are getting a phone that does a lot more shit than the N-series phones Nokia sells, well w/ the exception of the N900, and its priced @ $529, unlocked, and all of you are bitching a complaining like its the end of the world! The Iphone, with no contract costs more than this phone does, its priced @ $599, and thats for the 16GB model. If you want the phone, STFU, put some money aside and buy it when your able to.

    Im sick and tired of hearing people blame T-Mo for the pricing on the phone, Google decided the pricing,not T-Mo, so get the fuck over yourself. AND BTW, NO ONE OWES YOU ANYTHING, YOUR THE ONLY WHO OWES YOURSELF ANYTHING!!!!

    • Richard

      No, you’re rather the idiot for assuming that somehow Google took over T-Mobile without them knowing, went into their systems to look up people’s accounts, set prices, determined plans…. etc, etc, etc.

      Yes, THIS IS A GOOGLE PHONE. SOLD BY GOOGLE. However.. it’s SUPPORTED by T-Mobile, SUBSIDIZED by T-Mobile and they assisted Google in the pricing and the plans that would be offered.

      • I hope your not serious. tmo does NOT support this phone. we only provide the service for it. google dictated what they were willing to accept as a subsidy.

        if you want the goddamn phone and you want it to be simple, just buy the thing outright.

  • the whole thing sucks ass….because of leaks, and confidentiality and the games being played reps are left with half assed information and not quality checking on this, it is bs…..and it will be fixed and changed.

  • Scritz McGritz

    I don’t know how this phone is going to reach past the “fan boy” to the average consumer. What was google thinking. I know they wanted to have full control over their android platform but their business model is so wrong. This phone is not like the I-phone that had technology years past its time, this phone is pretty average in that it doesn’t stand out from the rest of the phone market. I don’t know what they were thinking. I was defiantly going to buy this phone until I heard about all the hoops that had to be jumped through (new tmobile customer, silly plan, no family plan…etc) and that it did not come with insurance. SMH this is a complete fail.

    • I’ve been a tmo customer since ’03, never had a fancy phone. An old samsung, then a cheap motorola w490. When I heard about the nexus one though, I couldn’t stop following the leaks, and purchased two of them on day one. Guess they got themselves an average consumer here.

  • JulioG

    anyone getting that “We are currently unable to process your request for service with T-Mobile” error message when you are trying to upgrade through google website???
    Fuck i am eligible to upgrade and i cant fucking seem to get passed that fucking screen. I dont care about the minutes since i dont talk much i just want to upgrade. Dont care about the 2 year contract either.
    If anyone knows how to solve this issue please let me know.
    It looks like it is happening to alot of people.
    Fucking Google fucked up on their first day, wait its the second day since the launch. Google your pissing me off. I dont understand why you dont want people’s money. Just fix that dam problem it does not take 2 days!!

  • WhoCares

    Guess what everybody? I knew this phone was coming and wasn’t able to get an upgrade, so I saved up my money and have only been a customer for a little over a year and a half, and bought me a Nexus One for $379 after UPGRADING my data plan. UPGRADING because currently I use 300 minutes, can you believe it? I actually feel like I’ve gained something here, a nice phone and more minutes? Unreal. Everyone chill out, just because you wont be the new kid on the block with a N1 doesn’t mean the phone is any less what you’ve built it up to be. Buy it or don’t, nobody is “shafting” you. So you bought a G1 on day 1 like I did, do you hate the phone? I guess not if it’s good enough. You’re mad that since you jumped on that bandwagon you don’t get a free ride on the new one. Oh well, technology is ever evolving and the sooner you figure out that the newest and best is only new and best for a few days at most, you’ll be happier with what you WANT.

  • WhoCares

    Also, to McGritz. The iPhone didn’t really have technology years ahead of it’s time, at all. It wasn’t the first touch screen phone. It wasn’t the first phone that could play music. It wasn’t the first phone to have applications downloadable. What it was, was a phone that anyone who carts around Apple products like new born babies could use and shove in the face of everyone around them. I had someone try to prove to me how awesome the phone was because “there is an update coming out and I can send picture messages.” Really? Since I had a Motorola phone with a camera 7 years ago I was sending pictures and video. Cut and paste? Really? So, maybe it looked neat, but it certainly wasn’t ahead of it’s time, it was just something that would sell tons, so that now a days you can’t throw a rock without hitting someone with an iPhone, and I’m sorry for the sake of advancement in technology that it is still that way.

  • KYLE

    every couple years I go to my car dealership and trade my car in for something a little newer. They recently got a sick new porsche but didnt advertise at alll. so I guess since I’m there customer they should just give me the car dirt cheep. its only fair right?? If they are going to sell it then I DESERVE TO HAVE IT!!!! hahahah this is just crazy people. The Nexus One is not a phone they want in every “average customers” hands. It’s exclusive. you can only buy it one place. That is what gives things value. Can’t wait to see that FEDEX truck today!!!

  • Marcelo L

    Alright. Enough.

    A) I was the first one to report this to many venues ( not just Phone/Android-Dog, but also to comment about it here ). Don’t believe me, just ask Noah who first tweeted him about why he could be excited when Google/TMo were sticking it to loyal customers over newcomers. It’s called customer Retention people !

    B) Selling an unlocked phone who’s features cannot be fully utilized on another network is tantamount to IMPLICIT locking. Who else has the funky AWS bands in North America, Wind Mobile ? Yeah, I see the canucks rushing to purchase these right away for a service that operates in the grand total of 3 Major Metropolitan areas of the Great White North.

    C) To all the haters out there telling the current customers ( whether they’re on family plans or individual plans ), you need to get a grip. If it was AT&T or Big V, doing it, you’d be bitching too, if it was your carrier.

    D) As for those who recently took the plunge to purchase an upgraded ( and subsidized ) phone within the past 6 months. Quit BITCHING. You got your deal. You chose what you got, you got your “gimme”, let others have a turn at the wheel of deals. You’ll get your turn again sooner or later, and the rest of us will have to drool over the toy you got to pick up.

    E) Now TMo is teasing us with the HD2 ( which many of us SUSPECTED was coming anyway ) as an alternative “fix” ( If you’re a regular here, don’t deny it, you’re a cell phone junkie, and you know you love it. So kwityerbitchin. ). Ever the curmudgeon, I’m going to throw a wrench at that monkey. Two words ( heck and in two languages). How much ? Cuanto cuesta ? I better see some “Ron Popeil”-ing on deals here. Somebody better not say $500. Nor $400. You better not say $349, just like some of you might be thinking. Not even $300. You can get the HD2 for just 22 payments of $13.59 a month. That’s right. Just $299. But look it’ll take Windows Mobile 7 ! But only if you promise to give word of mouth advertising.

    That my friends, is how you make a deal and get people to notice you despite having a smaller footprint network. Having people stop and say, “DAMN! TMo! You’ve got it goin’ on”. That my friends, is how you get mindshare, and then marketshare. You can only stare a Catherine Zeta-Jones for so long before you actually need to accomplish something.

    … Did I just say that ? Scratch that last statement. :)

    • Matlock

      I second what he said!!!! Stop the bitching!!

    • mrbill

      The HD2 sounds like a winner of a phone. I’m guessing T-MO will offer it to new subscribers for $99. If you are a current subscriber that is out of contract and upgrading from only a voice plan – $499, out of contract and you have a voice plan and a data plan – $649, in contract – $1299, on a “loyalty” plan – $1599, on a family plan – $2499 and you have to put your kids in foster care and divorce your wife and name T-Mobile as the beneficiary of your life insurance and your estate when you die.

  • dsim91

    Originally I was a little pissed myself because me and my wife are both eligible for upgrades but I finally said screw it and paid full price for her nexus one cause at the moment she has a blackberry POS I’m waiting for the HTC HD2 now that’s a beast of a phone

  • sorandkairi

    The pic is the funniest thing in the whole post!

    • sorandkairi

      Yall still grippin about this ish. Please yall, there is nothing that can be done about, well at least right now. I bet in a month or so the price will go down like every other device ever made. Just buy it then. And to the ppl say stfu and mind ur business and whatever,….. this is a blog site everything that u write/type/say is EVERY1’s business, duh. If u didnt want it to be then why put it out there. U wouldnt tell some1 u just met u had herpes for no reason.

      And yes i’m pissed too but, i can afford it and still choose not to buy at least right now. I can wait. And again chances are i have been with tmobile Alot longer then a good number of you so i have the “loyalty” that probably most of u will never have. I been with tmobile since i was in the sixth grade, and of course it wasnt called tmobile then! I’m 25 now and 26 on the 21st. So please ppl grow up a little bit. Its just a phone, A PHONE. Just wait till tmobile actually starts sell the device and the next version of android and come back the blog spouting how u got ur phone for $99 with no upgrade cost and clowning every1 that bought there’s for $540 so u can feel better about urself. Thank You and have a good day.

  • Petemax13

    Hi, I have been a fan of TMONEWS for years now and a tmobile customer for 6 years. I am reading this article and I dont see anything mentioned about the Google Voice. I think Google has something up their sleeve with this one because you can use your google voice number with this phone and never touch you voice plan. This would probably explain the low service plan. I use it all the time and I can text with it also. Just a thought, maybe TMONEWS needs to do a report on google voice. Also with Google voice do you really need a voice plan. I am definitely not getting the N1 but I am getting the HD2 for sure!!!!

  • beastly

    Did I mention that every day that passes makes me happier with my 9700? Paying $190 a month for two lines with unlimited everything, one 200 minute line with unlimited text and data, one line with unlimited talk and text, and one unlimited @home line. Got my 9700 for no money down and $22.50 a month. Signed an agreement to pay it off in 20 months, and walked right out of the store with it in my hands.

    Why T-Mobile and Google didn’t sell this phone the same way is beyond me. Not sure why Google wants to get into the phone retail business, but whatever. I’m sure they have their reasons. The sad part is that the only winner I see in this whole arrangement is Verizon. Google gets to spread Android, Verizon gets to steal customers left and right, and T-Mobile gets the shaft.

    • sorandkairi

      Dude when Tmobile actually starts “selling” the phone u can buy it with the Even More Plus plans at a monthly charge of about $27 amonth for 20 month, just like u have! Google is giving the chance to “play with” the phone first to Tmobile subcribers first because android came to Tmobile first. We carriers can actually carry the phone, then u will see some great deals. Hell its not a bad deal for some1 transfering to Tmobile if u look at it like that!

      U start talking about Verizon like u know something important, like how they are going to price the phone or even if it will be priced too differently then what it is now! If u do please share, and please proved proof not just ur thoughts. The Nexus One is a good phone tethered with good customer service, a ever expanding network(3g and otherwise), and the best pricing avalilably of all the biggest retailers (plans). Why are ppl acting like an A$$. Hopefully in a few months the price will go down so that the ppl that are B@tching because they cant or wont, because of principle, can then get the Nexus One.

  • Aldo

    I have been witH T-mobile since 2006 . I had the loyalty plan before and I switched to the Even More Plus plan recently . I just called T-mobile and they informed me that non only I am eligible for the upgrade but if I do get the nexus one from Google for $180.00 , I can just called the next day and change my plan again to the Even More Plus everything unlimitted for $79.00. And they will not charge me a migration fee either . I am not going to upgrade for now . I am a Nokia man . I am now using a Nokia E90 and a Nokie N96. I was planning to buy the N900 but I think Google is the future and Android is the best out there based on my reserach . So I will wait for a couple of week or maybe a month and then upgrade to the Nexus One . I do not care about the 2 year contract since I do not see myself going to Verizon or ATT . I have been with these companies before and I have to say that I am satified with Tmobile . I do not understant what the big deal is . If you cannot get it now , just wait until the price goes down as it will go down in the future . Or just do not get it . Get something else.

    • sorandkairi

      Congrats, u have common sense!!!!!! BTW I’m not joking on u, I’m glad that someone can come to a healthy conclusion without bashing their heads against the screen and crying like little 10 years girls when one of the Jonas brothers got married!

  • I am not sure what the problem is here and what the big deal with the discount is. I have always bought unlocked nokia phones and used them with tmobile. I just buy the phone, pop the sim in there and my $5.99 tzones plan works great. Currently I get 3g with my N900. Yes the phone cost me $515 dollars but I am not complaining as I am saving $20+/month because of my data. Add that up over a year and that is $240 right that, that is my discount.

    When you buy a phone unlocked its a great thing, fine you have no ATT 3g but still the phone works with any GSM carrier in the world. If you travel you dont want your phone locked and you dont want to use a tmobile SIM in a foreign country. You want the freedom of buying a local sim for dirt cheap and use a cheap prepaid account for the few days you are there.

    Yes I understand we all want a discount but when the phone is coming through google, they are setting the rules. Once tmobile sells this directly then you can all do your thang. Maybe it might be best to wait on the purchase for a bit and dwell on the details.

    I mean with a grandfathered plan, I am not upgrading to a new plan unless someone can show me the math that an even more + plan will save me money.

    I assume the nexus1 will be IMEI blocked and you will be forced to use an android data plan as well.

    • sorandkairi

      Its not block, confirmed it myself today and how would u use it with At&t if it was? They dont have an android plan….not yet!

      • SaDudE

        why do you need an android plan? you just need their basic internet package…i think its $15. why wouldn’t it worked?

        I honestly think the concept of unlocked is foreign to most people, they don’t understand what true mobile freedom is…i have traveled many different countries and just pop in the first GSM SIM i find and bham I get internet and full voice serice

  • rriska

    Don’t you know by now that T-mobile doesn’t really give a damn about retaining existing customers. I found that out when I bought my new ‘my touch,’ a couple of months ago. I saved over $100 by cancelling my old phone # and signing up as a new customer — even though I have used T-Mobile for almost five years. I love the new phone and would love to see the 2.01 or 2.1 upgrade – whichever is compatible – but I am not expecting it any time soon – I really don’t think T-Mobile cares — but, that is the price you pay for the lowest rates in the nation, along with pretty fair service.

  • kevin niven

    I will say Tmobile has great CS! Google can bite me. I want a new line of service and still no discount.Tmobile said i can get five lines aslong as its not with the Nexus one. Not even a CS number on the Nexus order site, tells me good luck if your phone breaks! How many other companys would you spend $500 with and not even have the option to call for support?! I think this will hurt them in the end.

  • ihatefanboys

    Ok I’m not gonna bitch moan or complain or even threaten to leave tmobile because, even tho I still have the G1 I’m quite pleased with it, nothing wrong with it, its much faster with the 3g update, I don’t get the whole “play games on my phone” or “surf the web all damn day” so the battery is not my prob either. But I will stay with my G1 as opposed to this shafting I’m gettin in regards to the N1.. ill simply wait for the price to drop, just like the iphone price dropped and all the idiots that jumped on it day 1 cried for a rebate. Existing tmobile customers should be able to get this phone for a discount, especially G1 users, we should be able to extends our current contract and get the phone, period. To not allow that is short sighted on tmobiles part. I don’t care about the minute plan…everyone I call is on tmobile so all those calls will b free anyways, and let’s b honest, what kind of loser spends more than 500 min a month on a cell phone, unless ur a woman? And finally can wew have an end to all the comments from the apparently affluent folk here that mock and repeatedly say “don’t be chaep, just buy the phone” or “529 is a steal for an unlocked phone” or the infamous “save up for the phone” …here’s what I say to the lot of u…..STFU. not all of us live in our parents house rent and bill free..or for the ones that are actually married and rich cuz ur wife works too, 529.00 is not a drop in the bucket…ill wait till I can get a discounted phone with a better version of android…I’m sure when my contract is up in october that android 2.5 or 3.0 will surely be out, maybe even with a hardware keyboard. Besides a tmobile rep said the htc incredible is also coming to tmobile soon, with similar specs….ill wait fore that….good luck all

  • fernandizzel

    I’ve been with Tmo for over 5 years, regularly spending $150 a month. I tried to get the N1 for me & my wife since we’re out of contract. I called tmo and htc to try to figure out how to “get it to work” since the website wouldn’t let me upgrade. My frustration sent me to a Verizon store to test drive a Droid. Turns out their rate plans are not as high as I remember when I compared last, and they have the 10 friends & family calling circle (like the now gone Fave 5 that I liked so much), plus they have better coverage. So I made the switch. Sure I could have waited for the N1 to go to Verizon but I found I really liked the keyboard (being a Blackberry user). I wonder how many other customers will leave as they get frustrated and look for more options. Whether its Tmo or Google’s fault doesn’t matter, it will hurt Tmo more. Bad move allowing new customers a better deal than existing. I guess they never learned the business lesson that it’s cheaper to keep customers than attract new ones.

    • ItsMichaelNotMike

      This is an interesting story and I wonder if T-Mobile will take note.

      I called a few weeks ago to see if there was in the pipe any discounted loyalty plans since with the new plans new customers would be paying less than I am with my existing loyalty pricing. (That is, the loyalty pricing we all enjoyed last year when T-Mo contacted all us long term customers and rewarded us with cheaper plans, we got two lines unlimited talk for $89 monthly).

      On the new plans for anyone and everyone, they now pay $10 less than what I pay “out the door” with two lines including two data plans.

      When I asked the rep about it she said there was nothing (despite my hearing for four months, in the three times I talked to a T-Mo CSR, that something was coming up).

      I then said that another carrier was offering me a better plan and I pointed out that new T-Mo customers were paying less than we loyal customers, those on loyalty plans.

      She said words to the effect: “Well we don’t have anything now and will be sorry to see you go. Did you want to cancel now?”

      And this was with the information that pops up on her screen (a T-Mo CSR said that all of our main account info is on the main page of the computer screen so that they know who they are talking to). My screen shows payment history, credit rating within T-Mo, that we have been with T-Mo since 2004 and have paid almost $30,000 to T-Mo (handsets included).

      Maybe this is T-Mo’s new policy, reflecting that loyalty pricing was a mistake. The impression I get is that T-Mo no longer cares about retaining long-term customers.

      I base this on how you were treated, what this article says and what they said to me. It appears a new age and new attitude at T-Mobile. So it will be with me. I know that I am no longer willing to stay with T-Mo, no matter what.

      Other carriers are becoming more competitive and I note that the January 2010 Consumer Reports rated Verizon as #1 on customer satisfaction and customer service. T-Mo came in second.

      Sidenote: In years past I suspect that this would have bugged T-Mo but from what I have heard, no longer. I suspect that customer service was costing T-Mo too much in man hours. E.g., They used to have 24/7 service. Now they shut down at about 10 and reopen in the morning.

      To be sure, T-Mo’s customer service, that used to be stellar, is somewhat lacking now. That was the main reason I stayed with T-Mo, excellent customer service.

      So like you, I am looking at Verizon now. As much as I want the HD2, I am fine with my TP2. I’ll sell my T-Mo TP2 on eBay and buy another TP2 from Verizon.

      • chantelle

        I have to agree with you on tmobiles new attitude towards existing customers. My husband and I have been with tmobile for about 6 years and my tmobile account is always paid before its due. I recently decided to change my plan from two individual accounts to a family plan based on their unlimited family minutes for $80.00. I and my husband both have tzones. We called them up expressing our concern that we would lose our tzones, but were assured that we wouldn;t. the following day we went into the store, and again made the sales person very aware that the tzones was precious to us, and under no circumstances did we want to lose them. so she called up and got verification that all would be ok. lo and behold they stripped us of our tzones, and gave us an upgraded web plan without consulting us. to get it changed back to two individual plans was a momentous event. if the sales person hadn’t gone all out for us, we wouldn’t have stood a chance. it has left a terrible taste in my mouth and i cannot wait to leave tmobile.

  • April

    I agree 100 percent that tmo needs to fix this with google. Think about this for a second. Verizon will get the phone in the spring. If you dont offer current tmo customers a discount on the phone now, they may as well switch to Verizon to get the better price on the device & not to also mention, better coverage across the us. Yeah, its more money monthly but you feel less “ripped off” by a company that you supported for years(sorry, im venting). If something is not done about this, I will officially leave tmobile as my contract is complete in 5 days. I will not endorse a company that simply “doesn’t care” about keeping me as a customer when I spend a good amount of money monthly. As soon as the n1 is officially CDMA, im on it. Period. Trust me, I love tmo & been with them since voicestream BUT whats right is right. I support whats right.

    • kevin niven

      The Droid is a great phone! I think i will be taking my three accts and $229 per month the same direction. Happy New Year…

  • Frustrated_TMO_Rep

    If customers think they are the only ones who are not liking how the Nexus One roll out has gone, please take a moment to think of the Customer Service Rep who is answering your whining call. We got a 10 min brief and a one sided piece of paper that basically said this is not a T-Mobile product, not sold by us, and not supported (hardwarewise) by us. We cannot place orders since its not our phone, we can not do upgrade overrides like we have done in the past for our “loyal” (please read customers who have a history of paying late, getting what they want, and thinking that long term is more than 1 year of service) customers.

    I polled call after call the last few days from customers who demanded their plans broken, lines moved, note their account that they have an upgrade due, and so on, just so they could have this phone. It’s a phone people. Not an evolutionary change. If you have to have this phone now, then open up your wallet and spend the cash. As one of my favorite statements goes: “If you drive a Jaguar and park at the back of the lot, its cause you can not afford to pay for the paint job. Just leave it at home.”

    • Pissed

      My phonebill pays your salary asshole.

      • joe

        Problem is that after enough of your crap it just ain’t enough. Like he said, it’s Google’s product. We don’t carry it. Sides, Android with all it’s free apps? You get what you pay for…

    • Missy_smiles

      ah if only all customers paid their phone bills instead of calling to yell about how they don’t owe anything for their service. This should not turn into a pissing match but seriously if you want the phone buy it if you don’t like the price don’t buy it. Do you really need that phone? Will you die without it? Look at the economy right now if you can’t afford it walk away. New phones hit the market all the time what comes after the N1 how pissed would you be if something came out three months later. Just wait.

  • Swyn

    The one plan activation is lame. When I activated mine, I was told that although it had to be activated on the 500 minute plan, you can change the plan to whatever you want afterwards at no cost.

  • Kim Helms

    It amazes me that if you have a family account, you can’t upgrade to this phone. An account is an account and if Google is going to sell through T-Mobile, then T-mobile should be allowed to upgrade any of their accounts, not just one type. I have three lines with T-MO – one has a clique on it, one has a my touch 3g on it and I wanted the Nexus for me, since everyone else in the house has a droid phone and I have a little Nokia. I waited to upgrade so I could get the Nexus and now it looks like I’ll end up with one of the others. Dangit! No respect for Momma!!!

  • Daedalus

    Ok I was on the phone to T-Mobile yesterday for some time trying to figure out what I can do. A year ago I upgraded to a family plan and gave my daughter a wonderful BB 8320 and I have been on the 8900. So the Contract on my phone is up and my daughter has one more year. So this is what I have come up with and TMobile will do it.

    I am breaking the family plan into two single line accounts. both lines will become the Even More plan at 39.99 + 10 for txt + 19 for the grandfathered in Bis account.

    That is roughly what I am currently paying for the two lines (ya I know I am losing the unlimited calling for now but my family is almost all tmo, and my GF is tmo) Now I can order the N1 at full discount roll right into the plan that google is offering. after the order is complete and I have my N1 I can call tmo and upgrade back up to the unlimited plan with no issues. Plus Next year I will have another full update for the next great phone (Ok so my 13yo daughter will get my hand me down cell phones 8900 when the N1 comes in and Next year a N1 when something New comes out).

  • John F.

    T-Mobile’s whole upgrade policy is crap. I pre-ordered the G1 and used it for a year with very good success although the battery situation sucks.
    So, since I like the bleeding edge, I upgraded to the Motorola Cliq on pre-order and I love this phone. I also like the Motoblur interface as it helps me keep on top of 3 email accounts and Facebook and Twitter all very nicely on 1 screen.
    I also paid a premium for the Cliq.

    The two year lock is total crap for someone like me whom is a big T-Mobile android user whom is on the bleeding edge.. So me being a power user and pushing android awareness to many people, I feel like I got the shaft when I upgraded to the Cliq. T-Mo should not gouge their existing power users by making them pay a premium for upgrading phones. I can see locking a new user to 2 year contracts, but existing users should get a max of 1 year or some sort of break.

    I can tell you this. I’m peev’d that I had to fork out over $450 for my Cliq and I’ll switch providers next time if I decide I want a new phone before my 2 year contract is done…

    • Matlock

      Dude, where the F**k did you buy your Cliq from? I bought my Cliq on the new EM+ plans for 427.98, but Im doing the 20month Installments. You are absolutely bonkers to have paid OVER $450 for it. If you like getting phones that much, then switch to the EM+ plans, you are who they made for the person who wants a new phone all the time.
      There is a saying that suits you perfectly, since as you said “I like the bleeding edge”, so this is for you: YOU HAVE TO PAY TO PLAY!!!!!

    • tired of the bitching

      How in the god givin world is tmobile supose to know your a ‘android pusher’ on to your friends??and you have a option to not sign a contract.even more plus..there is no company out there that offers free phone with no contract for the caliber of data phone you enjoy,do you expect just have tmobil discount any and everyphone when ever you want it discounted??do you understanfd that while tmo yes wnats to please its customers it also is a fucking buisness?do you go into the gas station that you frequent or walmart or whatever and say you know…I’ve been buying my gas here for a long time I think you owe a free tank when everi please…no because it a buisness and that request is obserd..tmo is buisness not a 2 dollar prostitue sucking your incompitent dick..and please do tmobile customer care and switch,I’m sure that none of them want to here you go on how tmobile is giving u the shaft

      • Atlguy

        In your first sentence, you use the word “your.” You obviously are a victim of poor education. “Your’ is possesive. What you meant to use is a contraction for “you are,” which is spelled you’re, not your. Basic English.

  • Noel

    Can someone tell me what is the rational or what is gained by google to restrict those who get the Nexus one subsidized to just that one price plan. At least Tmo will gain if customers go over the allocated mins.

    • ItsMichaelNotMike

      I am not sure and am only guessing, but perhaps the rationale is that the N1 was NOT a T-Mo phone, it is a Google-offered phone. If T-Mo was permitted to market the phone, that might make it look like a T-Mobile offering, which it is not. for example, you can’t go to T-Mo and see the N1 offered.

      Additionally, I suspect that Google did not want to get into the business of being a cell phone carrier. If they had to offer varied T-Mo plans then Google would have to hire staff to manage the offerings. With one plan there’s no confusion, no questions and most important with the way Google likes to operate, no tech or customer support.

      To be sure, any time you offer wireless services or plans, I don’t think the Public Utilities Commission would appreciate Google selling wireless services and not having phone number and e-mail customer service and tech support.

      As it is, there are complaints that Google is non-responsive on customer support (I don’t think there is a number to call) and T-Mo is stuck having to field N1 calls, where they don’t know anything about it, AFAIK.

      That’s my take on it.

  • Bill Berry

    Patience, patience, patience! I bought my HTC Touch Pro2 from Craigslist brand spanking new for $280.00, it’s Body Glove for $9.99 not $29.99 and while I wanted that device the day it came out, I waited. We continue to have the grandfathered “My Faves Family 1800 with Unlimited Text Family and T-Mobile Web” 5 lines for a base cost of $169.86. There is nothing about their new plans or their upgrade policy that helps existing customers whatsoever. I don’t like how narrow their new plans are and I don’t like anything about what has been abysmal customer service now that I’m re-routed with every customer service call to the Phillipines or India and the act of God it now requires to talk to PDA/Blackberry support. The folks at XDA-Developers have made available for many months several stable and fast ROMs for the Touch Pro 2 and we’re now just hearing there is an official release of January 20, 2010 of WM 6.5 and that’s simply is ridiculous. In fact it’s all been a bit childish on the way they’ve treated their customers for the past several months.

    • ItsMichaelNotMike

      While you got a good deal on your TP2 by waiting all this time, I paid $329 for mine, on a one year contract. So I paid $50 more than you, but I got to use my TP2 for appx. 5 months before you. That’s $10 a month I had to pay for not waiting.

      It’s all relative to the user and what things are worth to him or her. Me? I will pay $10 a month rather than wait 5 months to get the phone $50 less than what I paid.

      Of course, you did not bind yourself to a contract, but I was not intending to get rid of my TP2 or quit T-Mo within the year so that aspect of your purchase was not worth the wait for me.

  • Soladylike

    Ok I have an existing tmobile family plan but I’m trying to just activate a 3rd line on an individual plan (as is required by google) but it won’t let me, and I know I’m eligible for an additional line because I’ve contacted tmobile customer service and they confirmed I can add a 3rd line……so what do I have to do have all my lines on a individual plan in order to activate that 3rd line then change the orginal 2 lines back to my family plan and leave the new activation as is? WTF why is google making this so complicated!!

  • bubkas

    Been a T-mobile customer for over 10 years now, and have waited for TMO to update their line with the latest Android phones. Got my hopes up for the the Samsung Behold 2 or Clic but neither were captivating once the Droid was released with Android 2 – slow processors and the old Android, why bother. So Nexus One! I took the bait, was eligible for the full upgrade, signed up for ANOTHER 2 years and look, I get to pay $100 more for my loyalty than someone jumping to TMO for the first time.

    I’ve been a very happy and loyal TMO customer for all these years, but feel totally screwed by this bull**** policy. If they didn’t have the same 2-year commitment requirement it wouldn’t be so bad. But forcing me to give up my old, 1000 minute lower-cost plan, requiring another 2 years, and making me pay $100 more than a new customer for the same phone and plan…well, it just leaves a bad taste.

    Those of us who jumped deserve a $100 credit to make this right, and TMO should do something about this utterly stupid and completely customer unfriendly policy. What a dumb move at a time they could be getting such great press. Fire the idiots in marketing who thought this was a good idea.


    Also being told because I have a corporate discount on my account that because of that I would not be eligible to get an upgrade discount on the N1 even if I was on an individual plan!

  • Missy_smiles

    Ok so let’s get serious the new N1 is not a t-mobile phone they have no rights to offer the discounts.They can’t even trouble shoot the stupid phone it is solely the manufacturer in charge.You may be eligible for a full upgrade but for that phone the manufacturer is controlling who gets it so don’t blame t-mobile or cry a sob story that tmobile isn’t giving you what you want. Do you think they want to lose customers over this issue or that there customer service enjoys delivering bad news? Think again they simply offer the phone service. By the way if you are just now noticing that you are paying more for phones during an upgrade then new customers starting service you need to wake up it is like that with every carrier. New phones are cool and everything but if you are taking the time to complain about the price perhaps you shouldn’t be buying a new phone.oh and by the way next time you call customer care and ask them how much in credits you have received compared to how much you pay for your service I can tell you now some of you may have an eye opener that you receive more credits then what you have paid for service then take in to account the discounted phones. T-mobile hands out credits to keep customers happy and it is usually at the expense of the company. If you have to call in to a service provider and yell at a complete stranger out of your frustration perhaps you should look at switching providers.

  • JohnMKeynes

    Even though the T-Mobile has provided some great pricing plans the last few years, these latest moves and gradual increases in pricing plans has left almost no reason sticking with them. As soon as the next the Iphone is out I am jumping ship since Sprint as of now provides a better value for plans and better smartphone lineups such the Palm Pre. If I was still looking all inclusive plan I would definitely choose Sprint as the value provider.

    Funny thing is I was caught into the hype of maybe trying out the Google Nexus maybe at the right price probably $200. After I found out that I would have to pay the full subsidized price I passed. Now that the review are out that it’s really not that much difference from other Google phones the buzz has passed for me.

    I think what Google Nexus hopefully showed the heavyweights such as Microsoft that it is all about the OS. Only other phone that I would consider leaving my two year old Iphone 2g would maybe be a beefed up Palm Pre. Also maybe Microsoft Mobile 7 platform could make me stray but by the time it gets off the ground the Iphone 4g will probably be enough for me to stick with that platform.

  • Matt

    Get More plus plans largely make this irrelevant, they are cheaper than the loyalty plans, you can switch to them with a small fee and never worry about contract again. Then just buy the phone with cash, pay full price and you’ll pay off the phone with savings on your plan before you would have hit two years on your contract anyway. You can upgrade phones sooner, or leave any time you want.

    For me, I pay 155 a month for 1800 minutes with unlimited data and text on two android phones (family plan). I can get out of my contract now….pay 120 a month for the 1500 minutes plan (1800 minutes was a bonus on the 1500 plan for a limited time) and buy an n1 and have it paid off in 14 months, or buy one used in a couple of months and pay it off in even less. I’m not under contract and Tmo will even loan me the money at %0 interest.

  • Alibi

    Alright…I came across this forum while searching for info on the N1. I spent all morning since with T-Mobile customer service, which has been very friendly and very helpful, but I could definitely hear their frustration with the whole N1 issue. Google has made a tremendous mistake in their marketing and restriction of this phone. The abysmal first-week sales pretty much paint that picture. Still, this is an awesome phone. A friend purchased it as a new T-Mobile customer and it is incredibly impressive. Still, I am very peeved that they make it easier for new customers to get it, and make it pretty much damn near impossible for existing customers to get it. Not T-Mobiles fault though, at least not the poor CSR’s fault. T-Mobile corporate made a terrible drug-deal with Google and HTC to get this phone on their network with the hopes of attracting customers (which they did – about 20,000 of them in the first week), but still…they are driving existing customers to Verizon or elsewhere. Bad move. Nevertheless, there is hope! After speaking to about 10,000 CSR’s, I finally got one of them to tell me that if I get a new line, which will run me around $80/month, I can pop the sim card from my BB into the N1, and then transfer both lines back into a family share plan. The only caveat…I MUST keep the web-service at $30/month on the additional line that I opened for the N1. Otherwise, I can change my minutes and features as I see fit. The CSR was not sure why that was the case, but it had something to do with the agreement they hashed out with Google. I guess the latter wants people using the internet. Either that or it’s part of the robot uprising…we’ll see.

    So basically, I end up paying an extra $40/month on a family plan (third line for $10, web on that line for $30). Works well for me, since I was going to get my son a phone anyhow, not sure if that helps other people though, but it is a work around for the ridiculous contract scheme that Google is forcing on people. I’m eagerly awaiting my new phone, so I’m not sure if all this will work out, but worse comes to worse, I’m stuck with an awesome phone, and I’m paying for a second plan. Pricey, yeah, but hey, I did inscribe the back of my phone with ‘Qui Audet Adipiscit’…so we’ll see!