Project Dark Is A Go!


After all the speculating, “Project Dark” is officially a go. The pricing is up on the T-Mobile website and it is exactly what we hoped feared. At first glance I’m not seeing any changes whatsoever from all the leaks, which may be a good thing or a bad thing, I don’t know if anyone can really make that determination yet. Marketing is of course going to be the key factor here and we look forward to whatever T-Mobile brings to the table as they ramp up advertisements to the rumored tune of 40% this holiday season. Regardless of whatever marketing may come, we’re still super happy to see a new standard in the wireless industry with a no contract offering. It’s about time that the European style way of doing business made it over to US shores. Love it or hate it, it works quite well everywhere else in the world. So without further ado, we present to you, Project Dark. Time will tell today, as it’s just barely 9am in South Florida, if there are any more surprises in store–handsets, 3G, 4G or otherwise. We aren’t holding out hope for anything but we do love surprises!



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  • jery

    Does this mean no more discounted phones with a contract?

  • Kickstar13


  • zapote21

    @ Jery
    Those are the Even More plans….

    I have been through the website and its lacking stuff… How much to add lines to Even More Plus? How much for data on Even More?

    Not very interactive or informative…

  • Googly

    Tremendously confusing on-line ordering process. Anyone figured out how to set up a Family Even More Plus plan for smartphones *without* having to purchase phones? The no-contract Even More Plus page is filled with disclaimers about contracts. I wanted 700 mins, no text messaging, with data and bring my iPhones but there is no way to do this without purchasing phones (in step 2). Even tried just adding sim cards and it did not work for me.

  • la candela

    Still not good enough with the way the economy is. U can get phone any where … Now service its something else. We r dependent on our cells they got us by the u know what.

  • whodatfever

    Tmobile has failed. That’s what’s official.

  • Brian

    You only get discounts on phone if you go with their higher tier plan or $99 a month for everything. Compared to the $80 everything plan with no phone discounts….it’s crappy and confusing.

    This kills, me ’cause T-mobile (although they have ‘better customer service’…slightly) think their network is equal to the other companies??!! Please! I live in a MAJOR city and if I travel 20 miles out of the city, I ROAM always on AT&T (for free yes ) But I can drive for miles and I’m on AT&T for 3 hours until I hit another major city in my state. AND while you roam? NO 3G!!! If I was AT&T I would cut the roaming contracts and it would cripple T-Mobile.

  • jery

    How much would it be for a 750 min. family plan with 3 phones one with data all 3 with the minimum text messaging and we already have the phones. These plans are confusing. Can anybody shed some light?

  • Susan

    My parents only used the 39.99 1000 minute voice plans (they actually use alot a minutes JUST TALKING). Most older people don’t text much. MY parents NEVER do. They force a $49.99 plan assuming people text. Older people want voice and phones that are loud, relatively simple with big text and big buttons. I think tmo is missing this market. And since the USA is quickly getting older? It’s a big market…

  • Brent Johonson

    Nowhere did any of the changes on did it mention the forthcoming higher data speeds.

    I was surprised to see them tout the paltry nationwide 3G coverage as being so big and widespread. It’s clearly not. When you click the link to view the coverage map, you can barely see any of 3G dots on the map.

    The website is very confusing and hard to understand. I’ve read the whole promo thing at least twice; I’ve kept up with the blogs and the advance Project Dark information, and y’all have done a good job of explaining things here, but if I was a casual buyer going to T-Mo and wanting to sign up or make changes to my account, I’d walk away extremely frustrated and sign up with anyone but T-Mo.

    The hype created by the bloggers clearly overshoots the reality. I don’t blame T-Mobile for this failure, I blame the blogging community. And we told our friends, who told their friends, who told their friends, blah! Now, T-Mobile looks awful as compared to the way we blew this up. Combine that with us bitchin about recent “Google vs Cyanogen” fiasco that at least partially got blamed on T-Mobile, and the fiasco part deux (Microsoft/Danger & T-Mobile Sidekick), that leaves the likes of Tracphone look far superior to T-Mobile in most every single way.

    Geez, this is horrible.

  • Danny

    I can’t figure out how to add family messaging to the Even More plans. I just can’t figure it out. I am checking out the T-Mobile website, and some of the prices is high! Smartphone data is now $30. I am trying to figure out whether or not I should keep my current plan or switch over to one of the new ones. I have a pretty good plan right now. This is my current family plan. Should I switch, or hat should I do?

    myFaves for Families 1200 Min – $79.99
    Unlimited Family Texting – $ 9.99
    Mobile to Mobile & Wifi Call – $ 9.99
    Family Allowances – $ 2.00
    Total Internet – $19.99
    T-Zones – $ 5.99
    Unlimited Smartphone Internet – $24.99
    Add-a-line X3 – $29.97

    Subtotal before taxes&discount-$183.00
    – 12 AAA Discount – $21.96

    Subtotal before taxes -$161.04

  • Beastly

    The price would be $70 for the family plan with unlimited text plus $25 for data for a single line plus $5 to add the third line with shared minutes. That’s $99.99 a month, with no contract.

  • Aaron

    I just wanted to let everyone know that if you get a corporate discount on your T-Mobile bill, and switch over to one of the Even more plans or Even more plus you will loose your discount. So it looks like I will be staying with the plan that I have.

  • TractorNipples

    So I was just UNABLE to get the family unlimited everything EM+ plan on the website with the 20 month handset payments. Told me my total was over $800 and had no option to spread payments over 20 months for the handsets was anywhere to be found. Is this something that can only be done in-store or via telesales?

  • willy

    40$ just for smartphone unlimited text data….fuck that!

  • Beastly

    With those discounts, it’s going to be tough to do any better. I would say keep your current plan. Sounds like you have 5 lines, 2 with data, 1 with phone-first internet, all with unlimited messaging. You probably also get good use out of the faves. Here’s what I’d compare it to:
    $120 plan with 1500 shared minutes
    -includes unlimited messaging for all lines
    -includes smartphone data for two lines
    plus $15 to add three lines ($5 each to share the minutes)
    plus $5 for family allowances (the new cost)
    plus $10 to add web to the third phone

    Total: $150, but you lose myfaves and hotspot calling. Maybe with good use of family allowances, you can make it worth the switch.

    If you go full unlimited, the price jumps to $245 for all 5 lines, although with unlimited minutes, you could probably dump the $5 family allowances.

    My suggestion is to call a real person to help you out with this. I can never make sense of written instructions; I’m always better off discussing things with real people. 611!

  • Spoklahoma

    Just called Customer Service after I noticed that when I went to the upgrade handset part of the was down and inquired about the “handsets you crave” part and all the rep would tell me was that the Cliq was the most recent phone available “that [she] could see at the moment”. Don’t know what that means. She also mentioned the upcoming BB 9700. My only hope in what she said was something to the effect of “but this is usually the time of year where new handsets are released”, so hopefully we’ll be seeing the HTC HD2, maybe some Nokia love, or something else pretty cool.

    I do have hope for T-Mobile and I really do think this new Even More and Even More+ is nothing less than a step in the right direction to become even more competitive. We need to forget about all the “deal breaking” hype and just focus on baby steps or “slow and steady” progress.

  • Googly

    Can I use the $10 Unlimited Web if I bring my own iPhones (unlocked) on Even More Plus?

  • I tried to change my plan online to one of the new Plus plans, but it says it can’t complete the order and that I need to call customer services. I still have a year left on my current contract, but I assumed that I would just have to still honor that year, even though I still get the new plan. Anyone know how that works?

  • Ariel

    Wow what a mess, I was just on Tmobiles website, it looks like they still have a lot of info to add, the even more plans section seems incomplete, and its hard to find any flexpay info, its buried in a link that took 5 min to find. I will go to the store when they open to get more info. On a plus note, I placed a blackberry in the cart and it looks like the talk+text+data plans includes BIS.

  • OMG

    If you are confused, or in ANY WAY think these plans are not superior to ATT&VZW please I beg of you go to an actual T-Mobile and have a rep explain what you have/can have. Just because you don’t understand it doesn’t make it bad. They are confusing because the US has never had a plan like this. Usually the mentality is Change = Bad. In this case Change = Fantastic! It’s truely the freedom to choose in all aspects. Choice of contract/no contract. Choice of minutes/texting/data on each line/phone. Like your old plan? Keep it. Want to change over, no problem. Want one line to be contract and another to be no contract. SURE!! thinking about changing over your home phone service? Get T-Mobiles for $10/mo. Why pay $40-$50 or ever pay long distance charges again? I was a Verizon subsriber for 8 years. If this had been available I would have saved THOUSANDS of dollars if I had swapped over to T-Mobile.

    I can’t say this enough, but if you are bitter towards these plans or T-mobile in any way I truely beg of you to reach out to your local T-mobile and talk to a rep. There is a reason they have the JD Power award for #1 customer service across ALL wireless carriers. Have someone go line by line and see what the best option is for you. Or use an unbias source see what they offer for you.

  • bui713

    Looks like they took away the unlimited data and text for $35 from my account. Can’t find it anywhere. I’m glad I locked in the $25 unlimited data with 400 included texts. So with my current plan at $50 unlimited talk and $25 for unlimited data and a 400 text message bucket, I’m still ahead of what’s currently offered, especially since I can still get subsidized phones. I’m staying put.

    Just as an illustration, my friend is on the 950 minute ATT plan with the iphone’s data plan and unlimited text for $110 a month. For two years. So in the grand scheme of things, if T-Mo can keep the 3G rollouts coming at a decent clip to make itself at least on par with ATT, the plans presented (even under contract at $100 a month) is a bargain for what you get.

    If you bring your own device that’s not offered by T-Mo or if you don’t mind a Craigslist or ebay phone, the plus plan makes the most sense and really does blow the competition out of the water. Not a game changer, but still gives consumers a cheaper alternative…


  • Mauricio

    Ok so here is my question, I currently have the unlimited voice plan, I pay about $155 a month, my question is, I know I don’t use all of my minutes, probably only 1000 so the $119.99 family plan sounds good to me, but my other line doesn’t use any data or text, can I get a lower price? Maybe $10 or $20 less?

  • sjw

    Too much hype that has lead to a big let down. I think I will be switching to page plus cellular. I have been with tmobile when it was voice stream and gte before that. The $50 unlimited rumor would have kept me around , not now. Addressing another issue about grandfathering the plan. So what, what if I need to make a change to a similar type plan. There arent any options.

  • johnkzin

    Excellent! I’m going to save about $60/mo on this.
    (unlimited family talk+text+web)

  • Pritpaul


    I have $50 loyalty unlimited +$25 android 400msgs+unlim data. For all purposes 400msgs=unlimited _for me_. So under the new plans it would be $80 to get the same service I now pay $25 for, and no phone subsidies. The worst part is I now can’t add/drop my data plan at will like I could before because that will force me to the newer plans.

  • sskj

    The even more plus plans seem like a good deal if you bring your own phone.

    1) No contract
    2) For $119 / month I get 4 lines

    750 mins to share
    My wife and I get unlimited text/data with our Android phones
    My two kids get to share our mins and get unlimited text.

    Pretty good if you ask me.

  • Beastly *just* published the new rate plans, so I figure I can start talking. Here’s the deal:

    -The Even More plans are not really the interesting part of this new rate plan structure. Sure, they have decent prices, but the real “game-changer” is the Even More+ structure.

    -The new structure is not game-changing in that the rate plans offered will be a better deal than every single deal every existing T-Mobile customer has. Maybe you have a loyalty offer that can beat them, or maybe you have figured out the perfect combination of plan and features for your situation using the old system. If that’s the case, keep your old setup. As always, the old plans will be grandfathered. That includes being able to stay on your old plan when you upgrade your phone.

    -The new rate plans are almost universally better than anything offered by Sprint, Verizon, or AT&T. I’ve seen some comments suggesting that some of the prepaid plans out there “run on Verizon’s network” or “run on AT&T’s network” and are cheaper than T-Mobile’s new plans. If that’s true, how can Verizon charge $130 for the exact same service for which TracFone StraightTalk charges $45? It’s not just the free phone. That would pay for itself in a month or two on StraightTalk. Ask and answer that question before making silly claims.

    -The new rate plans are not, generally, better than the prices offered by Boost, Pocket, Cricket, TracFone, and Metro. But they’re close enough to give people pause, and the coverage and service are far better.

    -The new structure is simple. You don’t have to perform a differential calculus equation to determine what rate plan is best for you. All you need to do is ask “How many minutes do I need?” “Do I need messaging?” and “Do I need data?” There are other add-ons as needed, but no more wondering whether you’re better off with myFaves or extra whenever minutes. If an individual thinks they might use more than 1000 minutes, they can get the EM+ plan with unlimited minutes for the price of the old 600 minute myFaves plan.

    -The new structure is fair. You get what you pay for. If you don’t need a fancy new phone, you don’t pay rates that have been inflated by companies just to recoup the cost of giving away expensive phones, and you also don’t get stuck with the contract and ETF associated with those plans. If you *do* want to buy a phone, there’s nothing to keep you from buying a new T-Mobile phone and paying in installments. Or an unlocked phone from another provider. Or a European Nokia or Asian CECT phone. Or using an old phone your friend gave you. Or a used phone you found on eBay.

    -The new structure is reasonable. Voice has the highest impact on the wireless network, so it’s priced highest, and charged in tiers based on usage. Data has the second highest impact, so it’s $20 for smartphones (or $25 in certain circumstances) and $10 for WAP browsing. Finally, messaging impacts the system the least, and is priced at $10 a month for all you can eat, or $20 for 2-5 lines. (5 lines on a family account can get unlimited messaging for $4 per line!)

    -Perhaps most importantly, you don’t get stuck with a contract. Use the phone you want, pay for it in installments if you need to, and pay reasonable prices for your cell service. Come and go as you please, as you would with any retail business. T-Mobile will try to keep your business by providing good service at good prices, but you won’t wind up feeling stuck in a contract anymore. Most foreign cell phone companies have done away with contracts, and, in my opinion, it’s time American companies started following suit. No American likes feeling owned by a corporation, or having their money held ransom.

    Reading the complaints on this blog has been a bit of a shock. I can’t believe so many people are upset that T-Mobile didn’t start selling AT&T’s phones on Verizon’s network at Metro PCS prices. No, Project Dark does not mean a free iPhone and $50 unlimited everything on a new coast-to-coast 4G network. T-Mobile has not suddenly become a magical wish-granting genie. What T-Mobile *has* done is put a lot more control back in the hands of consumers, and rolled out some good prices. The new plans seem like a good deal to me, I’ve had pretty good luck with T-Mobile’s network, and I like the freedom afforded by the Plus plans. But if they don’t seem like a good deal to you, feel free to shop around. Look at the available prices, phones, coverage, etc. and choose a service that works best for you.

  • joel2nd

    The whole thing seems too confusing to be successful. I’m glad I didn’t get excited and tell friends and family about this ahead of time like the rest of you. Wouldn’t be so much fun having to explain to them how it works.

  • cheap

    i don’t know why they increased the unlimited web to $30 for smartphones though…i wonder if they will still offer the $25 version for people on grandfathered plans

  • onwaitinglist

    In you really *carve* a new phone, think second time before pulling the trigger on Tmobile site.

    Use BB8900 as example, it is listed as $499 there, but only $399 on Amazon!

  • jay

    You guys are obsessing way too much. You don’t have to buy a phone in stores at least. I work for a tmo corporate store and these plans are awesome and the best out there. U do not lose your corp discount either and it actually cancels the migration fee to even more plus. Only bad thing? Plans so cheap- goodbye comission!

  • matthew

    I just switched to Even More Plus.

    I have 1 G1 and 1 Gravity 2, both under contract. I was worried about paying ETF to switch to Even More Plus, but it wasn’t needed.

  • paul

    WOW, WOW, WOW, just got off the phone with a Tmob. customer care rep. what she had to tell me was shocking…”stick with your current plan, ” I don’t agree with any off you out there that say the leaks, expectation,or any other reasons made us feel disappointed.This is truly a very disappointing day to be a T-Mobile customer..I have an existing family rate plan. I pay $ 162.00 monthly for 5 lines, unlim. text & 1 web account. She admitted that because I had more then 365 days left on my contract that I WAS NOT eligible for the even more plus plan with unlim. talk,text & web. I would have to pay an early term. fee of $ 200 each line ($1000.00, yes $1000.00) to get out of my current contract plus a $35.00 activation. She told me that there is no plan that offers existing customers any plans with unlim, talk,text and web…do you believe that..not 1 plan that someone who is still under contract can take advantage of..nothing, about a slap in your face..
    I then ask to speak with a manager, she came on and explained that they just got the literature this morning,,what a crock of bull…they had this info for a while.When she took me through the numbers for the new plans, I would be adding roughly $26.00 more to my bill for the exact same features but adding 500 mins…she did the say ” I have to admit,it doesn’t really help you at all..Stay with your current plan, it makes more sense” then she couldn’t get off the phone fast enough after I started telling her what I had heard about these plans. ou are an existing customer with over 365 days left on contract you are screwed.. I would recommend that you stay on your current plans, all the new plans have increases built in…I am so made at TMobile for not recognizing and appreciating their current family of customers. This is all geared for the new customer who wants no contract… so loyalty means no rewards, no loyalty means rewards..if this is where we are headed we can expect lower customer service, higher prices for phones, and just an overall feeling of helplessness in the future..this isn’t just my take on things,,call T-Mobile and start asking questions,,see where you get..
    Well there you have it in a nut shell… If y

  • @ryaninc, you will have a $35 migration fee and still have the remaining length of your contract on an even more plus plan. Keep in mind, however, once you switch to plus, you can NEVER go back to contract for a handset discount.

  • paul

    One final thought,,maybe one of you can explain it to me….

    Why would T-Mobile NOT offer existing customers with a family plan an Unlimited Talk-Text & Web package ????

    Anyone,,,Anyone at all….I don’t mind paying for it..but you have to offer it for me to pay for it…

    Wow, I can’t be the only person with a family who wants to talk , text and have a smart phone..

    Am I ????

  • rossi

    @ Beastly

    Sorry guy, but no matter how you spin it these plans are not impressive. Okay, I will say that unlimited is competitive to the big 3 but that’s about it. I am a tmobile user who will either jump ship or maintain my current myfaves plan (only because my family doesn’t want to deal with switching). That being said, NO my plan is not a cherry picked plan from the best of the best promotions that tmobile has offered over the years. (I’ve been with tmo since 2001) I have the 700 myfaves family plan that was available to anyone else and unlimited family messaging.

    The place where tmobile really fails is the way they handle data for families. Their strategy is EXACTLY the same as AT&T which happens to be MUCH more expensive than either Verizon or Sprint. For $20 more per month than I currently pay with no lines having data on tmobile I can switch to Verizon or Sprint and EVERYONE on my plan will have data (and more minutes, but that just adds insult to injury) Sure sprint may be on it’s last legs, I don’t know. However, you can not deny that verizon has the best network for voice and data in the nation. So explain to me why I would pay $130 more per month to add data to all my lines when I could pay my ETF and regain my loss in a couple of months on a better network? Customer service? haha…

    Spin it how you like, Tmo employees, I know you need a paycheck, but financed or contract they’re still answering to someone. Just to clarify, my primary complaint with tmobile was present even before project dark, and I had hoped it would change. Your data options are crappy. Period.

  • paul

    I am sorry but you are wrong raeyne, if you have 365 days or more left you can NOT switch without paying $200 per line early termination fee,,this staright from T-MO rep

  • I agree with everyone else. This whole thing is too damn confusing. But as a loyal T-Mobile customer I still hope this helps them get ahead of other carriers (I’m not changing my current service).

  • Stefan

    Not happy with those plans.
    The point is that if you do not need unlimited services it is a step backwards for customers. T-Mobile charges 10$ for SMS unlimited when before a customer would have paid 4.95$ for 200 SMS.
    Some people may think they need unlimited to be on the safe side but then T-Mobile just wins and makes more money with the new plans.
    Why does the Even More Plus Voice only plan not offer text message add-ons ? There’s only an unlimited option in the next higher plan. Bah!

  • OnTheFence

    This so called “game changer” will only nudges customers a little more towards T-Mobile. With so many people currently confused and having to get adjusted to the new mindset coupled with the utter lack of 3G service (Unless your in a really high populated city and they think you’re important) a majority of people will stay where they are or continue to shy away from T-Mobile until things REALLY improve.

    This should not be just about “changing the game”, it should be about “improving the game”. Ok, so T-Mobile is trying to make plans cheaper…Big deal, they’ve been cheaper than many other provider’s plans for some time. Great prices and phones are useless if we can’t actually get the signal (i.e. 3G) and devices that we want. They just targeted pricing/cost of the service without addressing the service itself…hello?

  • wow if you want to get a android phone if you go with the even more plans to unlimited everything would be $99 a month. And if you go with the even more plus plans you have to pay $499 even thought you pay $79 for a monthly plan. blackberry plans are the about the same on the even more plans but on the even more plus plans you have to pay $349 phone. Did t-mobile forget to look at the unemployment rate in US. People can’t afford to pay a phone for $349-$499 upfront now i know that their is supposed to be a payment plan but on there site’s as far as the even more plus plans go but when you check out it doesn’t show a payment plan option. i don’t know how this would help them the only people who would jump all over this are non smart phone user’s that can get a cheap phone pay it off or choose the even more plan and pay more a month. i wonder if there loyalty plan is still around or not i guess i’ll just keep my g1 and my hacked myfaves.

  • Torben

    I don’t think they are done updating the site.
    I have tried three times to build a family plan with three blackberries and have gotten three different totals.
    This last try it seems right(cheaper).
    750 talk text web plan plus extra line
    109.99 + 5.
    The 750 EM+ ttw plan appears to include BES/BIS services. If this holds true, this is quite a bit cheaper.

    Our national voice and data plans include:
    Unlimited e-mail
    Unlimited Web browsing
    Includes unlimited domestic text/instant messaging
    No nationwide long-distance or roaming charges
    For BlackBerry® Enterprise plans: unlimited BlackBerry Enterprise Server* access
    There is no longer an option to add any BIS or BES service add-on. I validated the cart by clicking checkout and it started the payment process.

    Right now i am paying
    $9.99 – Additional Line
    $19.99 – BB BIS AddOn
    $29.98 – BB BIS&BES AddOn
    $19.95 – FT Unlimited Msg
    $69.99 – FamTime Unl Nts 1000
    (the third smartphone doesn’t have any data right now but for comparison sake, add 24.99, 19.99 BIS was grandfathered in i believe.)

    So the total would be 174.89 compared to the new 114.99. screenshot flickr link:

    however i currently can’t select the same plan with a discounted handset, i only see Even More Talk plans(not text+web), those obviously require data addons.

  • mistermix

    @beastly: It’s been well-documented that StraightTalk runs on the Verizon network. StraightTalk beats T-Mo by $10 at the 1000 minutes price point, plus since you get 1000 texts and 30MB of web data for $30, it not only beats it, it whips it soundly. At the unlimited price point, the $45 StraightTalk plan beats T-Mo by $15 or more (since you get unlimited web). Yeah, the phones look crappy, but for people who talk and text a lot and don’t want a smartphone, it’s a no-brainer.

  • TModugitsgrave

    Family plans sucks.
    Lets give unlimited voice + data + text to people on the even more plus plan and not keep them on contract. $5 to add an extra 3 and 4th line.
    But family plans on contract lets give only voice + text and charge them $30-45/mo per line for BB service. Oh wait even more, lets charge $40/mo per additional line per month. What a RIP-OFF the even more plan is.

  • ItBMD

    OK, so I’ve been reading this since day one. Also been following TmoNews since 2008 when I got my first smartphone. Now that it’s all official, I too would like some advice. Sorry to hijack the article with my personal situation. I currently have these services, all rounded up (which are static):

    $50 – for 500 AT minutes
    $10 – for @home service
    $16 – for extra line and T-Zones
    $9 – for T-Zones and $3 300 texts

    Subtotal is $85; plus taxes and fees, minus 15%, and we hover just about $100 total for 3 lines and @home.

    Should I switch or keep it as is? Thanks in advance for any help; much appreciated.

  • paul

    Hey, go back to TMO’s home page, on the right side where it says popular click on rumored project dark pricing…the very first shot is of family pricing from the even more category..It states that it requires a 2 year contract, it gives prices for unlim. talk, text & web.. where is that on T-MOBILES web site?? Are we missing something from the puzzle?? Will more be coming out ??? hmmmmm I wonder…. if this is true , then they really haven’t trained their customer service people well at all….let me know what you guys think…

  • paul

    I meant TMONEWS home page by the way…sorry :(

  • nr552

    OK I did it.

    Paid the $35 fee. Got into the new non-contract plan. Just need to conintue my current contract (no biggie).

    Got unlimited family txt/web/everything for 2 lines, and 2 additional lines with 200 min each. Total price $159.99 + $35 fee, no contract, minus 10% discount = 143.99 + taxes/fees. I was paying $173.97 for Myfaves 1800 for families, 2 data plans, 2 additonal lines, and $5 family line management stuff… – 10% corp discount = $156.57 + fees and taxes. so Im saving about $13, get unlimited voice on 2 lines.

    I upgraded one of my lines on Thursday to a new Mytouch— so I can give my old G1 to my son, as all of the lines get unlimited data/web. Not bad for $10 a line.


    If I need to do an upgrade, I’ll pay full price. So what.

    There will be more rate down the road, there always is.

  • moe

    I want my phone to work!! And not deal with service crap outage,better yet I want my contract waived!

  • Axeaholic

    What happened to the Phones we Crave. I tried that POS MyTouch and the only thing I carved was the return policy. If T-mobile wants to be the “low cost carrier”, this doesn’t do get them there. If these beta phones from HTC. We get the Cliq and they get the Droid? The G1, Really? I’m looking for the best, not the cheapest. I count on my mobile phone and associated services as a critical tool for business.


    @ raeyne…lol its not never you just cant use the same phone number. has tha even been proven n e ways?

  • niididy

    YES! I truly, really get to save big bucks with my family plan. Heading to the TMO store now!!! Sorry…those who can’t save!

  • Joey

    Just spent a while on the phone h a customer sales rep. She was the NICEST person I’ve ever spoken to, even for T Mobile standards. She told me I need to wait until I have less than 365 days left on my contract to switch over without paying the $200 fee. She even fudged some stuff so it would be in 2 weeks so I have “time to think, but not too much time” since my records wee wrong.
    Tomorrow, I will be buying the n900 and switching over to even more plus, unilimited everything, for $5 more than I pay now. A damn fine deal if you ask me. And with the N900 for $560, that isnt much more at all than an unsubsidized myTouch..

  • sleebus.jones

    Much, much better than the alternative I’ve got now. 500 more minutes for $20/mo less.

  • mikeeeee

    the phone i crave is a UMA android.

    that aint asking for too much considering all the crackberries offered.

    don’t care who makes it but, it better be on line and running by next may or a verizon droid with a verizon network extender box get my bucks.

  • Artiepants

    why is the “N Postpaid Family” chart up there showing $49/$59/89 when the site shows $49/$69/$109?

    that first set of prices, THAT would have been what you call a ‘game changer”

  • Nick

    im so mad ive had a broken G1 for months now and with all the “project dark” hype i was hoping theyd at least release something today…wth now im assed out till xmas for the htc hd2

  • hey anyone that has a g1 or a mytouch 3g with a 40 dollar myfaves plan and the 34 unlimited data and text. Here’s what i suggest’s you do since you can’t switch to anything cheaper you might want to hack your myfaves and use google voice i’ve been doing this since google voice came out and have never gone over my mins since. and my site has a step by step way of doing it.

  • Wicked1

    So, unlimited everything is $80 for contract people or non contract people? Let me go look

  • telos104

    Maybe us existing family plan guys can rally and get Tmo to listen to us…”keep your existing plan” don’t cut it!

  • Beastly

    I’m curious to see the price breakdown. Which plans do Verizon and Sprint offer that would save you $130 to add unlimited data? Everything I’ve looked at on their sites shows dramatically higher prices across the board for Verizon, and somewhat higher prices for Sprint.

    Here’s the question: Why on Earth would anyone pay normal prices for Verizon service when they could get their CDMA phone activated on TracPhone and save over a hundred bucks a month? The answer is that StraightTalk service and coverage is not the same as normal Verizon service and coverage.

  • Beastly

    I’m with you. The perfect phone would run Android and have UMA and WiFi capability. Also, what about bluetooth file transfer protocols? Is there any reason these were left out of the HTC Android phones? Better internal memory and processor wouldn’t hurt, either. Not that I’ve seen the perfect phone on another carrier (or I’d have bought and unlocked it) but it shouldn’t be that hard to make one, right?

  • Wicked1

    It’s for non contract people. What if you already have a phone, and just want to switch to non-contract, can u still get unlimited everything for $80? And it won’t just be $80, it’ll be $80 + your monthly payment for the phone + insurance + taxes/fee + any other services you have. And if you choose the 1000 whenever Even More Plus Plan, is the text & web unlimited, even though your minutes are not?

    Well I’ll still be paying less, the plan I renewed yesterday, I’ll be paying like $75 a month for 1000 whenever and unlimited text and web including insurance, and all the other charges, it’ll be like $75. I don’t need unlimited talk so, that wasn’t really important

  • mp05

    I just change to EM+ 750min shared min for 3 lines:
    $109.99+$5(txt+data included)=114.99
    one time $35×2 migration fee (applies only for 2 lines.
    Nothing like 24.99+5. I tried new customer with 3 BB and same result from TMO website.

  • ali

    The cost for international sms has gone up from 20cents per message to 35cents !!! My mom is glad she switched to prepaid at&t where its free its included in the plan.

  • newspeak

    Well i would actually switch to the 1000 min talk+text+web even more+

    if it wasn’t for a the 35 dollar migration fee…i just dropped my handset protection because my phone already bit the dust and craigslist is cheaper then the insurance deductible…in the end for me at least its not worth paying $35 dollars for the exact same situation i have now

    the only advantage being that texting only through the google voice app is really annoying

    they have sort of gutted the middle in a way…i talked to a rep and asked if there was any way to say just get voice min and data and he said no …i might try to call again just to see if i get a diff response

  • 30014

    @Beastly…u should work for tmo’s marketing department with all the spin u are trying to put on this. For the most part these plans benefit new customers more than current ones. And to everyone in shock that the majority of this blog find project dark/black a big disappointment, shut the hell up. Tmo won’t be catching sprint any time soon. I called customer service this morning and asked about the “handsets we crave”, and the rep excitedly told me about the tap, the behold 2, and the blackberry 9700. I told her none of those phones impress me. She then said that tmo’s phone selection was getting better all the time and I replied that I don’t see it and ended the call.

  • Anthony

    If you have the 5.99 tzones plan and upgrade to the newer plans, the 5.99 tzones will be removed. That’s just a heads up.


    I went to the T-Mobile site this morning really hoping there was something that hadn’t been leaked…like some killer new phone (‘I Crave’). After being greeted by the new ho-hum add about what they think I wanted….I went to look for new phones. Oh I hope there are some. NADA…..NADA DamN Thing.

    My question for T-Mobile. WHERE ARE THE PHONES WE CRAVE??

    The plans really aren’t that great. I see early contract termination in my near future.

    Take about having the best customer service…the lack of offerings from T-Mobile is a huge disservice to the customer base.

  • Kershon

    I just switched from $89.99 family plan plus unlimited text plus bis on one line. 3 lines including 1 hotspot@home. I went to the evenmore plus unlimited plan with bis on one line and I am saving $15 bucks a month. I will have to pay $35 migration fee x 2 on the next bill. After I finish out my contract I will be contract free. So in the long run I will be saving $.

  • Mike

    @Maximus…it might be cool if you go for the even more plus plan to get out of your contract. and then leave tmobile to avoid the ETF

  • -ray

    I really do hope that they come out with some good phones because I am ready to bolt for the Droid..

  • Chris

    I switched to the everything plus 500 minutes, which is fine for me. I switched online, and nothing was mentioned about a $35 migration fee?

    I just switched a single line, and I have less than a year left on my contract. Where are you guys seeing this migration fee info at?

  • Ritchie

    Why does it say limited time offer???

    Limited time offer; subject to change. Taxes and fees additional. Unlimited features are only for direct communication between two people. $35 per line activation fee may be required. If you switch plans you may be bound by existing contract term (and related $200/line early contract termination fee) and $35/line Even More Plus plan activation fee may apply. You may be unable to switch to some plans. Premiere and other business/association discounts may not be available.

  • rockerolla

    The phones we crave? OK, so does that mean we can buy a Droid or a Nokia 900 from T-Mobile? I am not craving any of the phones they have right now.

  • Justin

    WOOT!!!! Just switched me and my Girl to the 119 per month plan! love this!

  • dan

    @30014,so what handsets DO “impress” you?

  • Kickstar13


  • What doesn’t make sense to me is the fact that they are giving people who come in without a contract better rates than us people who are currently under contract. What’s the point of still offering contracts if prepay customers get better deals. I will happily pay full price for a phone if it’s going to save me money. Dumb move T-Mobile. They should let us out our contracts.

  • Cracker

    I see a lot of complaints about “phones you crave”. Ponder this, have you ever heard of a project where all the stages were unveiled at once? Besides, if stage 3 is the hardware and a holiday is just around the corner, don’t you think there may be some strategy in the release of the new devices?

  • LOL, according to T-mobile, the phones we crave are the mytouch and the cliq. Not one mention of any of the rumored/upcoming phones, not one mention of an aggressive 3G rollout, and the plan pricing is so far off from the originally speculated $50 all-you-can-eat plan. This news was definitely not worth the wait.

  • rossi

    @ beastly

    Look at both the Connect and the premium family plans. I am specifically looking at the connect plan though because I don’t need vcast. Yes, that’s 1400 minutes, unlimited minutes to 10 numbers (would work well for myfaves replacement in my case), unlimited text, and unlimited data. 5 lines is $199. Tmobile would charge me $150 to add data to my current plan (155 after taxes plus 150 plus taxes= >$300). Then I look at the new plans, 1500 minutes would not be enough in my case… so I would need to go unlimited… I’d pay more or nearly as much as verizon’s price in additional lines alone. ($70 x 3 or $55 x 3). Yeah, that’s unlimited calling on tmobile’s plan. However, like I have said a million times, I don’t need unlimited calling but need more than 1500 minutes a month … Where is the answer for people like me? Verizon and sprint offer something. Tmobile does not. Spin away buddy, but I can do the math as well as anyone else.

  • SDS

    BlackBerry Unlimited Web + Unlimited Messages rates actually went UP from $34.99 to $40 per line, per month.

  • Paul

    I think this program is a total disappointment if you have a family plan. Their web site is so deceptive. Just try to find on their web site how much it costs to add another line to the “two” in an unlimited family plan. Secondly, try to find how much data costs in the Even More. You have to search far and wide to find this information and it is reminiscent of Verizon’s plan. The way I see it, if you cannot post the most obvious questions in a conspicuous place on the page, then you don’t want them to find it. I have been with T-Mobile since 2000 when they were Voicestream. I have four phones on the 1800 minute plan with unlimited text. I have one Blackberry with data and I am seeing nothing on this new plan that looks appealing at all. I am on contract for another year and a half but I must say that anytime someone tries to hide something from me, then they are betraying my trust. T-Mobile has just become AT&T and Verizon as far as I am concerned.

  • IceCreamPaintJob

    @ Axeholic don’t take potshots at htc for the G1. It was the first Android device running the first build of Android. Would I be stoked to have a 3.7 in touch screen and dual led flash to go along with the 5.0 mp on my cliq? YES, totally, that said companies don’t get phones they don’t think they have a market for and with all the droid phones Tmo is/is going to have, there’s an android phone for everyone… plus don’t you think a 3.7 screen would require a large battery, making the droid excessively heavy? Hard to imagine you’d be for that considering your ire for the G1.

    @ Mikeeeee why would you need built in UMA for an Android phone when you could just use skype lite or google voice? I understand you may want to be able to make the call using your tmo number but really, wouldn’t using google voice just be better off an android phone? Besides, the tmo blackberries have uma if that’s your one feature you really need.

  • Northern Claw

    I’m still in the dark about switching. I tried as a new customer and every plan wanted me to pick a phone. I’m a customer about out of contract and I have a phone. I don’t want a new one. Plus the 35 for add a line to unlimited talk only seems kind of unreal. I have 4 lines. I’m not sure that 1500 minutes would be enough at times. We already dropped our landline and I don’t want a single line and an answering machine again. I have devices that can connect via wifi (free) already so why should I pay extra for text and web if I don’t need it.

  • Todd1234

    does unlimited network mean unlimited data? because if that does, IM SOLD with these promotional plan!?

  • Sebastiaan

    Does the Unlimited plans (regular and plus) included BIS for the first two lines?

  • Quasar

    I could care less if there is a contract or not with my phone service. What I want is a plan that will give me the most of everything (voice/messaging/data) for the lowest monthly cost ($70 or less before tax) and still allow me to purchase a subsidized phone. T-Mobile is NOT the company that can offer me that with these new plans so it is time to make a change.

  • pecoy

    is it true that corporate discounts will not work anymore on any of these plans?

  • Sebastiaan

    I agree with Paul, all the information is REALLY hard to find…

  • Roger

    Not only have they dropped myfaves, but UMA is no longer listed as an option when selecting phones or as an additional service. This is one feature that distinguished tmobile from the other carriers and also allows me to get service where tmobile is weak or non-existent, such as my house.

    Well they had the opportunity to get me to use my phone more. They could have made it worthwhile to pay for text and data. But the pricing is far too ridiculous for family plans. And now they have me looking at what their competitors offer and realising that maybe I should give AT&T/Verizon a shot when the contract expires.

  • IceCreamPaintJob

    @ Roger

    You can still make wifi calls using your wifi calling enabled handset, such as a blackberry. The difference is you can’t have a separate pool of “uma minutes, or wifi calling minutes”… it will deduct from your rate plan included minutes.

  • Ritchie

    No BUll, If you dont believe me check out the info. My current Plan is 1000 MyFavs family for $59.99, plus $9.99 3rd line, plus $24.95 unlimited txt family, plus my smart phone data $24.99 i pay $119.92 w/o taxes, now with the new plan, EM+ 1500 family unlimited txt and web $119.99 plus $5 for 3rd line plus $25 for android data???? so i have to pay the web plan plus the adnroid plan for a total of $149.99. Ok ill go for that, let me check sprint. On sprint 1500 everything data txt family for $129.99 plus $19.99 for the 3rd line, thats a total of $149.98 w/o taxes. So for a penny less i get gps included, tv included, radio included, call any mobile number w/o using your min. i get all these for a penny less then the plan on TMo….Ill be leaving TMO when my contract is up.

  • jmts80

    I tried not getting my hopes up because T-mo has let me down b4 but i couldn’t help it and i got really excited for this but yet again… This was the game changer, the event that would make us no longer 4th place??? The plans sound good but The Cliq and the MyTouch are not the phones I crave, and 3G is anything but nationwide. My contract is up in April and I will probably be leaving. :(

  • cockpitinferno

    While I like the new plans–and I’ll be switching from my grandfathered one to a new one soon–is that all to Project Dark? Will we be seeing some better high-end phones and better coverage before the end of the year?

  • rockerolla

    Actually, the plans are probably break even- gain low customers and loose high end customers to Verizon’s Droid. Wait, I guess long-term that is not break even.

  • YS

    Data plan went up from $35 to $40, $40 can buy you 500 now instead of 600 before? What’s up with that “game changing strategy”? Yes you get cheaper plan on non contracted phones and you can switch providers at any time but do you have another carrier using the same 3G frequency?? So your phone is worthless. It works for Europe becuase most of their carriers use the same 3g bands but here it’s a mess. Not sure if that move was such a good idea.

  • Jason

    Can we use our own phones for even more plus? I tried adding even more plus family unlimited everything for 109.99 and T mobile’s web site keep asking me to chose 2 phones at full price. I wanted to use my own phones.

  • Andrew

    Lame. This is NOT “what America wants.” Americans have repeatedly said that they are sick and tired of ridiculously high early termination fees, which most of us are already stuck in. I already bought my phones at full price but I’m in a contract because of a simple rate plan change? (I went from unlimited to 1000 minutes) That’s absurd, yet I am stuck in a contract. These new rate plans suck. More expensive than what I’m paying now, and these are absolutely no competition for Metro PCS. They give you UNLIMITED Talk/Text/DATA for $50/mo. These worthless T-Mo plans are $50/mo for talk alone.

    Project Dork indeed. And no, I’m not a Sprint shill… just a T-Mobile customer that’s looking at paying $600 just to get out of a contract that he shouldn’t even have in the first place. Disappointed with my MyTouch. Android sucks. It’s half-baked, full of bugs, lacks some really basic features, and just feels like a big unfinished shareware project. So disappointed with it. *sigh*

  • 30014

    @Dan…how about the droid, the iphone, and the n900. And don’t give me that bullshit about switching carriers. Phone selection has always been tmo’s weak point. U can’t advertise “the handsets u crave” and then not actually offer any.

  • matthew

    The rep I spoke with mentioned nothing about the $35 migration fee.

  • Mark

    Ritchie, you don’t need to add the $25 Android data if you have the web plan according to the CS rep I just spoke with.

  • userfriendlyme

    Well im going to post my thoughts becasue i happen to be not so happy about all of this. At first the thought of and unlimited pricing that was affordable was great especially if it was all inclusive. But these plans are not as cost worthy for existing customers as i thought. For one i got a bit of different information from tmobile reps as they are all not exactly sure what there talking about in regards to the terms of the new price plans.

    If i dont like any of the new plans offered im litterally stuck paying for a plan that i didnt really even like either. Now to change my family plan of 3 lines im being told a fee $35 will be charged per line to go to the new contract. On top of that the preorder i just did for my cliq and havent even been billed for yet not to mention havent had past the 14 days i can not get a installment plan on . I would have to return the phone and order the same exact one to have it spread acoross 20 installments under one of the new plans offered. This is completely ridiculous that the pre order and the new pricing were not done with each other in mind.
    I honestly got a headache trying to figure out which would save me more becasue the truth is im not really saving any more in money im just getting unlmited services for almost the same price im paying now for one of there older my fave family plans. The reps couldnt pull up pricing on the website to even help me out and not for nothing they were trying there hardest to help me as best they could.
    i feel this is a complete rip off and i honestly want to switch all three of my contracts over to the no contract plan return my phone order a new one and be done with tmobile after i pay with it all. and this is after over 5 years of service with the carrier.

  • @Andrew So get MetroPCS. They don’t cover anywhere I live/work though they do cover where some of my relatives live.

    Even More Plus is non-contract, and T-Mobile gives you a nice monthly-fee bonus for letting them not subsidize your phone.

  • rinklighter

    I understand that TMobile can’t release a slew of new phones all at once (like in a day or something) with the holidays upon us, but if you’re using “the handsets you crave” as a selling point, you damn well better have something to back it up. I guess “Project We’ll Make Our Rate Plans Marginally Better but in the End You’ll Be Paying More” would have been a better name.

  • Jamie

    I’ve been a subscriber for 6 years. I was hoping the rumors were incorrect, but no luck. These new plans cost more money across the board. They make no sense for families, and most disappointing to me is the $40 premium for a Android data. Now that there are options with other carriers with Android, (and better phones) I’ll be spending my money elsewhere. (Thankfully I’m off contract now) Kiss my butt, T-mo!

  • Torben

    @pecoy says:
    October 25, 2009 at 10:37 am
    is it true that corporate discounts will not work anymore on any of these plans?

    my corp rep said to call 800-375-1126 to find out, he didn’t have the info yet

  • pecoy

    ok wtf..
    i tried going as a new customer and went for the EMPLUS 500+ulntext+unlweb 59.99
    and i added a then i went to check out and it added and extra android web for $30! wtf i thought the plan already has unlimited web included!? then i cleared out everything and tried to do it again and went to checkout and this time it didnt add the extra android web for $ does this mean that the plan already does have the internet or do we have to pay another extra $30??

  • userfriendlyme

    pecoy you need to pick a plan that includes the unlimited web feature as well and thats not the $59.99 i think its $79.99. with the $59.99 plan u just get unlimted calls and text messaging.

  • Ritchie

    Mark that is what it told me when i went to tmo website i tried to change plans but not goiung to pay an additional data if im adding the min, txt, web plan

  • eli_the_great89

    I would like to believe that T-Mobile is trying to keep up with Sprint with providing Priced Plans that offer Talk Text and Web all Unlimited under ONE given low price while battling with At&t and VZW.

    But I honestly think it was the dumbest thing to ELIMINATE MyFaves and all the rest of their older plans for these. Unlimited is good but the LITTLE options they give you to choose from are rediculous. I share a plan with my Mom and Dad whom don’t use the Mobile Web (nor do they care to) and they hardly use text mesages. My dad uses the phone for talking mostly while my mom simply has a Mobile phone for MOBILE purposes. I on the other hand need unlimited Text and Web since I use smartphones and hardly ever talk on the phone.

    Together we share a MyFaves plan with:
    *** 400 whenever minutes which is $69.99 + $9.99 for the 3rd line = $79.98.
    Each of us get our own 5 Faves to choose from thus getting UNLIMITED talk with 15 Numbers in Tot.
    + Unlimited Mobile to Mobile
    + Unlimited Nights & Weekends
    + Unlimited Text for Families ($19.95 which is the older price)
    + Unlimited Smartphone Web ($24.99 which is the older price)
    + 2 Mobile Insurances ($5.99 x 2 = $11.98)
    = $136.90 (BEFORE TAXES)
    = Our bill usually comes in on or around $160 – $163 a month (AFTER TAXES)

    My point is … yes UNLIMITED is wonderful…but not for those of us that prefer more CHOICES since we don’t use UNLIMITED talk.
    I or We (speaking for my parents as well and maybe for those like us) refuse to pay for UNLIMITED talk for a HIGHER PRICE for a feature we don’t use heavily. Makes NO SENSE.

  • Curious

    Ok so tell me folks, what phones DO impress you? Verizon has crap phones, ATT has the iphone then a bunch of midlevel crap phones…..what exactly is a great phone to you?

  • These plans don’t suck at all for me. I have a family plan with 4 lines and i was able to get out of my 2 year contracts by paying $35 per line. Beats paying $200 for each. In addition i am saving money and have unlimited text and data for both my android phones.

  • smarty culottes

    I think these are good, middle-of-the-road plans. Blogsites built up hype for something that didn’t happen then all the Leap/Cricket/Boost crowd were left disappointed. T-Mobile never promised these plans. Certain snarky techblogs and TMo cheerleader blogsites and bloggers themselves built up hype themselves.

  • pecoy


    the even more plus plan 500 talk+text+web 59.99 that does include web right?

    does anyone know why the system tries to add android web for $30? when i go to checkout? is it just me or is this happening to other people?..if this is correct that would be a 500 min plan for 89.99? wtf..tmo fail!!

  • Daniel

    Ill just stay with the loyalty family plan for 110 if i switch to the unlimited txt and talk for family it would go up to 120

  • Pat

    Well I just talked to a rep and she actually saved me a 100 bucks off my myfavs plan!!!!!!! Could that even be possible??? I have 5 lines including phone@home, this was the even more + plan with unlimited text, web, and 1500 minutes, my myfavs plan was over $250.00! Not bad so I still can get new phones have no contract and have more minutes and web unlimited. There is a migration fee of one time for 35 bucks for two of the lines. We talked about phone and prices of phones and she said something was coming in about 1 hour. She wouldn’t say anything else, and laughed so stay by there is more to this than meets the eye. I’m with ya ToMo cause I’ve been with the other guys and was not treated very well. Can’t wait to see whats happening next. That’s my story and I’m stickin to it!!

  • Jim

    These plans are terrible! I called a tmobile rep and not only would it not make my plan cheaper, it would make it much more expensive. I thought these plans were supposed to reduce the price not jack it up! Ridiculous!

  • Kendel

    What a waste. I think the thing that makes me angry the most is that they raised the cost of the data plans. How can they charge more for the internet than the big 3 when they don’t even have 3g coverage in most large cities yet? Why should I pay more for internet on my phone than I pay for it in my house. Unreal.

  • Ryne

    I have worked for tmo for quite a while now as a sales representative. There was obviously a lot of hype going around with “Project Dark” and my coworkers and i were all very excited. And then “this” dropped. Im absolutley furious because my customers are now completely baffled and frustrated. This was supposed to change the face of tmo and in my opinion it just ruined it. Unlimited is an awesome marketing tool because it does allow peace of mind for the customers, but like a few people have previously posted, not everyone needs unlimited. And i do agree that offering a cheaper rate plan with no contract and allowing the customers to make installments on a phone is good as well, but in the end its really all the same. your not saving as much money as you would originally think. And lets be honest, everybody in this day and age needs a phone. So what is so bad about a contract?! In my opinion as a consumer, tmo offers some of the best phones with the best service for the best price, so why the hell do they think that offering no contract is going to keep their customers around. what they should have done was revamp the 3g network, drop a bunch of awesome phones geared for all ages, and continue to offer the one thing that gave tmo their name: MY FAVES! I will continue to stick with the company that i love but damnit i really hope they are listening to the reaction of their customers, because obviously that’s what keeps a company prosperous.

  • Robert

    For me this isn’t a good deal at all. I currently pay this

    $59.95 (700 minutes shared)
    29.85 (for 3 other phones)
    25.00 (Data on the main line)
    5.00 (300 Text messages main line)
    119.80 (- 15% corp discount = 101.83)

    New Plan

    $59.95 (750 minutes shared)
    30.00 (for 3 other phones)
    30.00 (Data on the main line)
    10.00 (Unlimited Text messages main line only text option availabile)

  • DumbPeople

    Ok, why is everyone saying that data plans are now 40 dollars??? The cheapest individual plan T-Mobile offered was 300 minutes for 29.99. That same price point is being offered, but with 500 minutes!! Also If you have any plan that includes web, you do NOT have to pay extra!! Also for those that think you have to add web for the family plans that only applies for the 3rd line that needs web included. If your other 2 lines have unlimited web also, that is when the 25 dollars for unlimited web needs to be added for the additional line. That also includes unlimited text messages. From the 59.99 rate plan that gives you 500 minutes plus unlimited web and text take away the 34.99 it used to cost customers to pay for the unlimited text and web. That makes it 24.99 for just the 500 minutes per month that you are paying for just the voice portion of the plan. The old plan was 5 dollars more expensive and had LESS minutes. We are thinking of when these plans were not bundled together.

  • JK

    at TMO website, the EVEN MORE PLAN only show the 3 different price of the voice plan, it didn’t show about voice+text. voice+text+web price. I went tmo store today and they have the little brochure that list all the plan.

  • Chris


    what major cities don’t they have 3g in yet?

  • JK

    Are we still be able to buy outright the device and stay with current plan (old plan)? or we have to choose the even more plus plan?

  • rossi

    @ Ryne

    Nicely said. I still think those darn data plans are too costly… but I would agree this revamp was in the wrong area. The plans were not an issue before. Coverage, 3g, and phones were. Guess what they still are.

  • control

    no choices for people who don’t need so much

  • Vikingsfan45

    Why are you guys bitching just because its not……………..

    A. The Apple IPHONE good phone but it has its flaws
    B. $50 unlimited everything plan: Nationwide Carrier Stop Dreaming…
    C. This Plan won’t help me out… NO dippin dots its mostly for new customers you don’t have to switch

    At the end of the day Project Dark is a good step in the right direction…… If you guys complain about lack of 3G from T-mobile guess what….. YOU KNEW THAT WHEN YOU SIGNED YOUR CONTRACT…… Either you signed with t-mobile because there CHEAP Nationwide Carrier or For good Customer Service………….

  • Andy

    This is a bummer. Great prices, I will get more for the same price I pay now. Only problem I found, which I understand why, is if I got to the Even More Plus plan and have more than 12 months left on my contract I will have to pay a $200 ETF. I guess I will be waiting to get this plan.

  • watbetch

    T-Mobile did the research, you all didn’t. They wouldn’t have made the switch to pushing no contract plans more (Lower pricing) if they didn’t think it would work. In this day and age the LAST thing people need is to be obligated to a cell phone contract.

  • Brian

    The idea you could buy a phone and bring it to tmobile is a good idea. THAT IS if Tmobile used the same 3g frequency as everyone else. BUT you are stuck buying phones from tmobile to get or access THEIR 3g (or it defaults to Edge or less). This means either buying a phone through the 20 month installment plan form tmobile or being on contract. AND if you thought of it, the 20 month phone payment plan IS a contract ’cause you have to pay if off if you leave…

  • Northern Claw

    Someone said to pick new SIM cards @6.99

  • allan…atwork

    i just switched over to the 1500+ unl text + unl web for 3 lines all came out to 125 plus taxes monthly. i believe i got a great deal as i was on the $70 for 1000 min plus 40 for 2 sidekicks and 35 for the blackberry data services. that was coming to 145 plus taxes so its a win win for me.

  • ocato04

    I just called to switch my plan and the rep told me my bill would b 34.99 a month including the new phone, and she told me that I would have to go to my nearest tmobile store to pick up the phone… this a mistake somebody help me plz

  • allan…atwork

    call customer service back and get that info again

  • gamekilla

    People you make no sence the plan are all you can eat 59.99 gets you 500 mins plus unl night and weekends text and web whats not to love about that for 59.99 maybe 65.94 with tax just order my touch pro 2 if you don’t see how great these plans are go to verizon and pay 129.99

  • Matt

    T-Mobile sucks!!

  • Mr. Stacy R. Parr

    @Chris the 21 largest US cities (yes CITIES, not Metro Areas) with no TMO 3G are:

    Louisville, KY
    Omaha, NE
    Tulsa, OK
    Cincinnati, OH
    Lexington, KY
    Anchorage, AK
    Lincoln, NE
    Fort Wayne, IN
    Madison, WI
    *** Boise, ID ***
    Montgomery, AL
    Grand Rapids, MI
    Mobile, AL
    Little Rock, AR
    Amarillo, TX
    Fayetteville, NC
    Jackson, MS
    Tallahassee, FL
    Springfield, MO
    Sioux Falls, SD
    Salinas, CA

    That’s right, I can’t wait for Boise to get 3G.

    The past 2-3 weeks we’ve heard that part of Project Dark is a rapid expansion of 3G along with a rapid expansion of HSPA+ in existing 3G areas. Why haven’t we heard anything official about that today, I wonder?

  • ok people im on the plan….

    im on the EVEN MORE PLAN…its everything i aready had before but just 15 bucks more and im unlimited which is ok i guess..
    after like 2 hours on the phone (cuz no one knew what i was talking about) i had the plan changed

    so i now have 2 LINES


    TOTAL OF AROUND 175 which before i had 700 mins instead of unlimited so its jus like 15 bucks difference..

    the even more plus ( no contract) is cheaper but when u thorw taxes in then its again around the 15$ difference from mine..

    MY OLD PLAN 160$ WITH 700 MINS

    i guess its kool now :)

    i knew more about the plans and new phones coming out and 3 of the reps told me wow looks like you more alot more than what we do,,,im like…. TMO NEW BABY haha

  • Florence

    I have one question, if anybody can answer me:
    Nobody seem to be interested about this.
    love u all

  • gamekilla

    @ flo

  • Dennis

    T-Mobile 3G $25-$40 (lucky is you get 2 mbps)

    My Comcast home Internet with unlimited local and long distance $50.00 ( over 20 mbps)

    T-mobile is overcharging for data plans when there 3g is not up to par with Verizon, ATT, or Sprint and Sprint now has 4G

  • gamekilla

    @ dennis data is unlitimed
    on every plan

  • Rory

    Like a fool, I logged on and switched to the unlimited plus plan. 5 minutes later, my UMA and roaming data stopped working. (I am stationed in Anchorage, but kept T-Mobile).

    They have 24 hours to fix,or I am off to join my wife’s ATT family plan.

  • WazzuKirk

    This was a very good deal for me. I had (3) phones that had 1-year left on contract. 2 weeks ago, I upgraded a 4th line which put it at a 2-year contract. I called up CS and they let me upgrade all (4) lines to the Even More Plus Unlimited Everything plan and only charged me (2) upgrade fees for a total of $70. I am now paying the same amount as I was paying but I HAVE NO CONTRACTS NOW!!

  • NightExpress

    This sucks… This is what the hype was about? I’ve been with T-mobile for ever now and I can honestly say this will get me to look elsewhere… Why hype crappy rates for families???? And… There is no phone my kids crave anywhere here.

  • BadN10Tion

    You cant please them all and if you dont wanna pay a early term fee then dont get a cell phone plan, all you do is complain bout nothing as if you didnt know it was one and if pcs got a better deal then why are you on a t-mobile forum bitching

  • I don’t get it

    any phone you purchase full price can be unlocked. Alot of people here seem to think that the data & messaging is $40 per line with the family plans. NO!!! is one $40 cost for multiple lines on your family plan. How can you go wrong with that???? You tell me another company that will let you have multi lines with unlimited data and unlimited messaging on a data device for $40???? People just like to complain. If your not happy about this go to At&t, get an couple Iphones and pay $170 a month for 2 lines that share about 1000 minutes and have fun with those additional charges for all of your applications….lol

  • sprinter

    Oh my god does this suck. Just checked out a family plan with 4 phones all with unlimited web, using the plus plans. I would have to pay 179.00 a month AFTER forking over at least a grand extra upfront for the phones!! For 169.00 I can get sprint with the same minutes and get a phone subsidy!! Not only that but sprint will give me free mobile calling to anyone and they even give me a version of the five!! I really enjoyed reading this blog, and the guys on it…but sorry I am running back to sprint!!

  • Florence

    Well, if the phones are NOT unlocked, why would I buy them at the retail price from T-mo and not from lets say e-bay, best buy or the manufacturer? Only for the monthly break down? Credit cards have monthly payments,with a little extra interest, but still, those new plans sucks big time comparing with the old ones.
    Personally, I don’t think that people will run from other carriers to get a discount of few bucks from their carriers only to get lame phones at T-mo and a very small 3G network. Really, you have to do MUCH better than this, T-mo, to surpass Sprint or anybody else for that matter!

  • J-Hop2o6

    i don’t see why they threw out myFav’s for non unlimited minute users.. wasn’t tmo the first ones to do something like that?

  • J-Hop2o6

    yea i see they’re tryin to attract the other Big 3 customers mainly.. but the only way i see to get them pouring in quick is to:
    1.) EXPAND COVERAGE. Isn’t DE concerned about tmousa? Tmousa should ask for more money to add more towers (and to buy out some regional company’s).. thats the main bad rep that tmousa gets, so ppl don’t really want to deal with that (unless they don’t travel, or stay in Big Cities)
    2.) the iPHONE.. i don’t care for it, but it has 1M+ followers, and im sure alot would switch from AT&T to get some relief on their monthly bills.. hopefully tmousa would officially pick this up w/ AWS (since AT&T contract is up next year and ppl are saying Apple won’t make a CDMA version).. and since we’re bumpin up to HSPA+ really soon (Baltimore is already HSPA+), we don’t really have to worry about the towers being bogged down (hopefully they add more towers tho)..
    3.) More PREMIUM phones.. this is the 2nd main reason tmousa has a bad rep. It always seems like we’re the last one to bump up to the next tech (Wing?), but we start off as the test drive company in new products; like the G1, that aren’t as powerful as they should. Atleast we are RUMORED to get the HTC HD2 Q1/2010.. Now THATS a premium phone.. we just need to keep puttin out more at a faster pace.. hopefully 2010 would turn around for tmousa.

    it seems like im missing some more.. but those reason above should hit tmousa in the head to WAKE UP, if they want to bump up past atleast Sprint (since they keep declining in customers).. they already started off so far with the announcement in the new rate plans (aimed more towards new customers), the announced HSPA+ plans and launch in their first HSPA+ (3.75G) city of Baltimore, and the RUMORED HTC HD2 (w/ “tv & movies at your fingertips? hmm)

    what do u guys think tmousa should do to gain more customers and to pass Sprint and receive the #3 spot?

  • jdog

    Just switched this morning I went from $80 to $64 a month and thats with taxes. I got 500minutes + mobile to mobile, unlimited web, unlimited messages! I used to have only 400 messages so this is great for me. This is also good because most of the people I talk to are on T-mobile so I won’t really be using any minutes. Oh and now I’m not on contract so I can leave T-mobile any time without having to pay any stupid termination fee

  • jdog

    Just in case people were wondering I have a Mytouch so these plan work on dumb and smart phones

  • Ricardo

    Family Plan Family Plan
    3500 minutes Unlimited
    Family Text Family Text
    1 Phone with Data 1 Phone with Data
    5 lines 5 lines
    294.00 294.00*
    These two plans look the same but what is this……….^?
    That is the 35 dollar activation fee (which may be for each individual line)
    And this > :(? Thats this pissed off t-mobile customer looking at Sprint’s Htc Hero with envy, also wondering where are these alleged phones we crave?

  • maxxcooner

    As we all start to migrate from voice to text and web apps, TMO decides to gut punch us on the pricing of text and web. I mean really!! from unlimited bis for 20 bucks and 400 Msgs for 4.99 to unlimited for 40 that’s a 15 dollar increase period. And if the statement on no “free” uma calling is correct I am doubly pissed. So I use my equipment to keep traffic off their towers and now they count against my pool of minutes? Wow I hope they have enough all they can eat folks switching because these new plans scream. CHURN! This whole plan intro with no “amazing” phones to back it up says lots of suits in lots of meaningless meetings equals a halfhearted rollout. I feel that if they had waited for phones we truely crave they might have a shot, like htc hd2 n900 or a suprise tmo droid. This project dark has me lookin around more than making me think of loyalty. Sprint can suck it!! They are just horible on upgrade prices etc. Etc. But seeing how I am still sans 3g with tmo, at&t and verizon will be getting serious looks. O and the android add on is 35 bucks now humphh.

  • Torben

    Florence says:
    October 25, 2009 at 4:12 pm
    Well, if the phones are NOT unlocked, why would I buy them at the retail price from T-mo and not from lets say e-bay, best buy or the manufacturer?

    does anything say you can’t buy a phone elsewhere?
    tmo does unlock phones for free currently…no?

  • I don’t get it

    again…..if you pay full price for a phone you can get it unlocked.

  • Bill48105

    This is arse rape for me. Our contract ended on ATT & figured we’d look around to see what was available. Unlimited calling on @Home for $9.99/month and unlimited WiFi calling for ENTIRE family for $9.99/month added on to a $79.99/month 700 minute plan plus $9.99/month Shadow unlimited on 2 lines looked like it’d save us a ton if we moved our 4 ATT lines over and moved my $17/month vonage line too. We wanted to do it in stages so we signed up for 3 lines of T-mobile a few weeks ago to test it out. @Home call quality rocks. WiFi UMA calling is very good. T-Mobile coverage here is decent, certainly not as good as AT&T and forget about 3G on T-Mobile but we’re not big data people anyway so EDGE is fine. Anyhow started out on cheapest family plan figuring we’d increase it once we added the other 3 lines next month. Go to log into T-Mobile site & see the new plans & get excited cuz they seem cheaper at 1st. Then it hits me. What the hell, NO MyFaves!! We really need that to survive on a lower minute plan. Then I see NO UMA WiFi calling!! We REALLY need that since I work from home & that makes it so I use virtually no minutes unless I’m away & even then I can usually find WiFi to get my ‘free’ calls. I called T-Mobile customer support in a panic & they confirmed what I feared: I was either stuck mid-move with only 3 of my lines on the lowest plan & NEVER be able to add another line *or* I could cancel my new 22 day old contract & pay $200 per line early termination charges *or* I could switch to one of the new plans & add our other 2 lines. Without MyFaves or WiFi calling we essentially need one of the unlimited plans so I ask her to price it for me. $229/month before taxes/fees! Vs $119/month on our current myfaves!! Sure you can’t compare the 2 side by side for many people but for US the new plans are a major ripoff and we might eat the $600 in early termination fees to move back to AT&T. ;(
    Here are tables to show our different scenarios: (All before taxes/fees to make it easier to compare)
    Before with ATT & Vonage:
    $80 1400 rollover plan
    $29.97 for 3 additional lines
    $15 unlimited data on 1 line
    $17.99 500 minute vonage plan (unlimited incoming, vonage & toll free calling)

    After with tmobile myfaves before plan changes:
    $69.99 400 minutes (we barely need any minutes because of myfave & wifi calling)
    $29.97 for 3 additional lines (1 is @home with unlimited calling)
    $19.98 for unlimited Shadow data on *2* lines
    $9.99 unlimited wifi calling for entire family
    $129.93 ($13.03 savings over ATT + vonage *but* unlimited calling where I am most and my wife finally gets data which would have been $15 more on ATT)

    New tmobile unlimited plan: (We want unlimited on 2 of the lines. 3rd uses about 500/m. 4th uses about 100 and 5th is for emergencies & never gets used)
    $99 for unlimited
    $120 for 3 additional lines @ $40 each
    $20 for unlimited Shadow data on 2 lines
    $239 or over $100 more per month than our current plan!

    You wonder why we should be so upset with the changes? Well we only got 3 of our lines moved over before this & now T-Mobile wants to make us change plans (and pay $35/line fee) in order to add our other 2 lines! Now we could go to the 1500 plan & watch out minutes but it’s $119.99/month and we might as well have stuck with ATT & at least had rollover as a buffer to avoid paying the outrageous $0.45/minute overage fee.

    Anyhow, I hope T-Mobile wakes up & lets those of us grandfathered in make reasonable changes (especially us considering we’re only 22 days into our contract) OR add myfaves & uma options for the new plans OR let us the hell out of our new contract so we can go back to AT&T!

  • Moblow55

    I think the plans look good to new customers. Us Tmo users dont like them because we have better deals.
    Eventually, our old plans are gonna go away and we’ll have to switch over to these.

    Tmo is trying to get to 3rd place by picking up the Metro and Boost people. Thats how they are going to get more customers.

    By the way, these plans BLOW!!!

  • Derek Deulus

    Well…I have to say, the new pricing plans are quite the cluster-f. First of all I don’t understand why they wen to such a simple pricing plan not allowing any customization at all. BOO! American’s want to be able to pick and choose. I have t-mobiles promo plan of 1000 min with unlimited n/w for 39.99 with 1000 txts for 9.99. My now “grandfathered” plan kicks all the new plans asses. My gripe now, is that because i’m in a grandfathered plan, i can’t change anything. I normally like to switch my txts due to how many girls im talking to, but now i can’t.
    I originally joined t-mobile for the sidekick, and stayed for the cust service, but now that the sidekick is dead, and i can’t do anything plan wise, i think i will be going back to Verizon. If i’m going to pay around the same amount i might as well go for the better coverage and and options over at VW. Word is they are going to get the pre soon…. Thanks T-Mobile, it was a good run…

  • beast220

    well, i did my switch earlier this morning and saved myself $30 a month. i previously had the unlimited loyalty plan for family, unlimited text for families, and blackberry web on both my phones for a total of around $180. changed to unlimited evertyhing on the even more plus for families for $139, $150 with taxes. and yes my blackberry is included in that price, there is no additional fee for blackberry on the even more plus plans. whatever phone you have, the web is included in that price. Me and the wife will be upgrading to the Cliq, and the price will be the same i was told today.

  • T Mobile just killed an account for me! I am leaving! The plans are stupid, I was out of my contract, now if I want to use my subsidy, I have to pay the higher price for the plan! WTF!

    Thanks alot for being loyal to your customers

  • Ben

    The new plans will save me just shy of $20/month which makes me very happy.
    I’m on Flexpay myFaves 300 with unlimited data and texts right now and will be switching to the 500 unlimited data and texts when my next billing cycle starts. The extra 200 minutes will easily make up for not having myFaves anymore and even if I had to go to 1500 minutes it would still save me money.

  • yor PAPPI

    WTF WTF WTF WTF WTF WTF WTF WTF wow what is TMO thinkn just as i thought TMO jus F…KD UP why all this change on plans . This wkend i spoke to a TMO rep. And they told me over a 2 yr period i would save hundreds of dollars dont see ware then pay full price for these lame ass phones WTF TMO like i said b4 ur gonna loose alot of customers. I dont know how long this project crap has bin inda works but go back inda lab an fix this crap for yor sake , all the other carriers are just laughing their heads off how stupid are the repps @ TMO realy

  • control

    @Derek the even more plus plan for $49.99 with 1000 minutes and unlimited text would be better than yours

  • zapote21

    I have 4 lines. Been with TMO for 10 years…
    Previous: 1800 min, unl txt for fams, data on 2 lines = Around 200/mo
    Now: 1500 min, unl txt and data for fams, 2 addl lines w/ unl txt = Around 130/mo

    How is this bad? I love it!!!

  • bucksnpucks18

    Well, this was certainly unpleasant; TMobile is anticlimactic as always . These plans only cater to new customers while everyone with grandfathered plans get better deals and will eventually move to the new ones. There better be some earth-shattering phones and better coverage coming soon.

    @ Derek Deulus: nobody cares that you switch your texts to talk to mom and grandma.

  • zapote21

    @ pappi

    I just checked the other carriers (who you say are laughing)
    For the 130/mo I am paying with even more Plus:

    210 on ATT
    200+ on Sprint
    250+ on Verizon

    Yeah… Im SURE they are laughing…LOL

  • I hate how they charge so much for data when they don’t have 3G in a lot of areas yet. “Nationwide 3g network”? Yeah right.

  • Mr. Stacy R. Parr

    I just went to the TMO site, and it said that all new plans include:
    Nationwide 3G network
    FREE nationwide T-Mobile to T-Mobile calling
    FREE Nights and Weekends
    Whenever Minutes® you can use whenever
    So, anyone who’s concerned about MyFaves going away, if your faves were other TMO customers, you’ve got no worries.

    To TMO Employees: Were these rate plans what you had to sign non-disclosure agreements about, or is there more info to come? Thanks.

  • rockerolla


    Not to mention “Phones that will make people jealous” ;)

  • bee

    Just wondering, how does the unlimited web plan work? I have a Blackberry and was wondering if the unlimited web service was equivalent to the BIS service and would allow me to use Blackberry branded services such as Blackberry messenger, etc. Thanks

  • control

    The plans are good for some people, I just want to wait till after I have less than a year left on my contract to make the switch

    Now I have
    500 minutes for families $49.99
    Unlimited text for familtes $9.99
    3 additional lines $30.00
    data for one phone $25.00
    Total : $115

    With the Even more Plus plan you get
    750 minutes
    Unimited text
    3 additional lines
    and data for one phone for

    Saves me $5 a month and get more minutes, but I have to wait until December when my contract falls under 365 days left

  • sprinter

    Zapote….more details…I can’t believe the pricing is higher on sprint. is this a family plan? what are you counting…remember sprints plan includes unlimited data on all phones not just the first two…Tmobile charges a fortune for data on phones 3 and 4…also sprints price includes a phone subsidy. I figure about 10 bucks a month for the subsidy.

  • Wicked1

    Yeah, I didn’t like the new plans when they were leaked, that’s why I bit the bullet ann ordered the Cliq on the 24th, partly to renew my current contract, even though I wanted to see what other phones were coming out. But I thought about it and the Cliq basically has what I need, plus the included Quick Office, and a microSD capacity of 32GB, it’ll do for me. I don’t need the quickest, fastest cell phone. I have a laptop for that.

    I don’t know if corporate discounts work with the new plans, I would call and ask before I switched if I were you, corporate plans didn’t work in conjunction with loyalty plans, so probably not. I have my grandfathered plan of 1000 whenever, unlimited nights & weekends, unlimited data & text, insurance, Caller Tunes, taxes & fee, I did the math and I’ll be paying $72 a month, with my corporate discount, and I have this for 2 more years. It’s fine for me, a cool price, it would be cheaper if I dropped the insurance, but I’d rather be safe than sorry, I’ve been paying insurance all this time, no need to change now. I don’t think you can switch the the Even More Plus without buying a new phone for full price, I think that’s a condition of getting those specifics prices.

    I was trying to wait for the specs on the Behold 2 to see if they are gonna be worth sacrificing a physical keyboard, but it’s too late now. If something comes out that I just have to have, I’ll just sell my Cliq and buy it somewhere not T Mobile, haha. It is rumored that the N900 will be coming out in November, according to Boy Genius Reports, but who knows.

  • sinisterjunkie

    Nationwide 3g network?? Hell, all I want is Edge in my area. There’s a TracFone ad at the bottom of this page. Is TMonews trying to tell us something?

  • Bill48105

    @ Mr. Stacy R. Parr
    Umm, who in their right mind would have other t-mobile users in their MyFaves since they already get unlimited mobile to mobile to them? (Granted there were a couple low-end plans that didn’t come with M2M or N&W but almost every plan did) OK, sure some people might add them if they think it’s easier to call them from the ‘cool’ spinning MyFaves wheel but personally I don’t know anyone on T-Mobile except those on our plan & I certainly wouldn’t waste a slot for them when I could put a friend on there that I talk to 100’s of minutes a month.

    I am baffled there isn’t more outrage by t-mobile customers about them killing MyFaves & hotspot calling. I mean aren’t those 2 things a major reason people went to T-Mobile in the 1st place? It’s not like they have the best phones.. Or best coverage.. And 3G coverage is a joke to say the least. (Hell we get GPRS on T-Mobile most places we go!) ATT just now added their own ‘faves’ called A-List and T-Mobile drops MyFaves, wth! ATT just added MicroCell femtocell boxes (granted limited right now but nationwide soon) after verizon & sprint already had theirs and T-Mobile has long had their similiar WiFi@Home UMA service (granted limited list of pretty crappy phones that supported it) but with them dropping that what are they going to do? Release their own femtocell in a few years? Don’t forget they run on different bands than AT&T so of course the boxes won’t be compatible. To me it looks like T-Mobile is going in the wrong direction and it’s going to get ugly especially if they make the epic fail mistake of buying/merging with Sprint. LOL how pitiful would they be with 3 totally incompatible networks (their own GSM with odd band 3G, Sprint CDMA & the bastard child iden of legacy nextel)

    Wow I wish I would have known about these rate changes earlier. I would have abandoned the idea of switching to T-Mobile & not been in the middle of this limo-land nightmare. It will be so much fun paying T-Mobile $600 in early termination fees when we just signed up 22 days ago. Maybe we’ll get lucky & T-Mobile will have MyFaves and WiFi calling as cheap add-ons.. How many of us would it take calling asking for it for them to do it? :D

  • David


    Does anyone realize that if you keep your plan, as soon as you buy a new phone from the, you HAVE to change to the new plans. You wont be granfathered after that. OMG FAIL! FAIL! FAIL!FAIL! FAIL! FAIL!FAIL! FAIL! FAIL!FAIL! FAIL! FAIL!FAIL! FAIL! FAIL!FAIL! FAIL! FAIL!FAIL! FAIL! FAIL!FAIL! FAIL! FAIL!FAIL! FAIL! FAIL!FAIL! FAIL! FAIL!FAIL! FAIL! FAIL!FAIL! FAIL! FAIL!FAIL! FAIL! FAIL!

  • Ron

    I talked to customer service and based on my accounts and the lines on it, these new rates save me $40 a month once I switch over.

    Now, they need to get a phone that I can’t live without.

  • J

    Amazing how bitter some are about stuff that doesn’t matter. For one, if you have a grandfathered plan like Bill48105 please feel free to add the other three lines. No relevance to you. You do NOT have to switch to these plans. If you like yours you can keep it. Add lines to it. Add features. Get new phones with contracts. Whatever you want. I checked and did that for one of my accounts.

    Even More Plus is substantially cheaper than other carriers. Remember the Unlimited Talk Text and Web is with Smartphones. You cannot compare how much your paying for your RAZR. If you are using a feature phone you choose the Unlimited Talk and Text and add 10 for internet or don’t. Unless you have a loyalty plan or buddy time these are cheaper than what you have.

    Additionally for Even More Plus figure out how much it will save you. myTouch. Unlimited for 99.99 and phone for 150 = 2550. Plus. Unlimited for 79.99 and phone for 400 = 2320. It is a substantial savings. Subsidies sound cheap but are not in the end.

    Lastly people who are on T-Mobile already and have an old plan or a Loyalty plan, THESE ARE NOT FOR YOU! These are designed to take customers from ATT and VZW. You already have a great plan, enjoy. They already took care of you. If you want to switch go to and compare. Pretty sure you will find that your plan is cheaper. T-Mobile is changing the game but removing subsidies. No more FREE phones because they never were free. Buy your phone like you do a car or most any other electronic device, then pick the service to go with it.

    Good stuff. I saved 2200 dollars by switching from ATT. iPhones are pretty, not that pretty.

    Whoever posted its $50 unlimited everything made these look bad, but if you just break them down they are great. $50 everything is for people who want Nextels old network and 2G data. Out of the Big 4 T-Mobile is now the best easily and Sprint at 2. Plus if you hate them you don’t have a contract so you can leave. I feel good knowing that they will make my coverage and Service solid, that is the only thing that binds me.

  • tmouser

    Don’t forget that when you switch to even more plus you have to pay the full price phone, so now you may be lured from the attractive price, but at the end you will cry.

  • Northern Claw

    Some plans early on with the My Faves didn’t have MtM. I have one of those. I had to add MtM as we do more family talking.

  • David

    I have been with Tmo since 02 and I was really looking forward to seeing what Project Dark had to offer. I have to say that I am EXTREMELY disappointed. I would hop on Sprint in a heartbeat if I had to change to this crap. I pay 140 right now, and exact same plan on these new guidelines would be $189, what a joke! I hate to be negative, but I am just calling it like it see it.

  • Bill48105

    @J WOW no way!! Today 2 customer service reps @ Tmobile told me that I cannot add any more lines or I’ll be forced to change to one of the new plans. I guess will keep calling & maybe I can find someone who’ll do it otherwise I’ll eat the $600 fees & move back to ATT. If I do thogh it just sucks I missed it by 2 days!

    Btw one of my beefs is forced data plans on some phones & higher priced data plans on certain ‘smartphones’. I’m sorry but that assumes people will be using data. Some people want a smartphone cuz they want to show off or they think it’s cool but they may never even open the browser or such. That is partly why I hate the unlimited plans or add-on because it’s like going to the all you can eat buffet when you can only eat a small plate of food. It’s not a very good deal compared to the guy who can go up there 4x & still get dessert. In the end all unlimited does is cause abuse by some users who are piggies that is subsidized by the people who rarely use it.

  • Northern Claw

    @tmouser – not if you don’t give a rat’s whether or not the phone is cool. If I switch the new plan will be cheaper for me. BTW some of us never notice what phone someone has. Only that they are being a PITA with it.

  • Northern Claw


    No – some smartphones can act as PDAs – you can enter data and sync to your PC.
    I wouldn’t need the data with an old Palm Treo – I could install my programs by hotsync and have Documents to Go, Planetarium and Astromist at my fingertips. Since they are installed, they would use no airtime.

  • watbetch

    So many of these comments just make me go “Ugh”.

  • dan

    I’m just curious what cool phones do att and verzion have lol iphone for att is biggest arse rape in the industry, tmobile has a pretty good line up, these new plans r pretty much the same as sprint but people say they wanna switch to sprint… yeah sprints data is fast but voice is aweful I drop calls left and right with my pre…. my mytouch on tmobile never drops calls and the 3g coverage is fine in orlando, fl

  • David

    LISTEN PEOPLE….If you are on a grandfathered plan and make ANY changes, you will lose your grandfathered plan. THIS INCLUDES PURCHASING A NEW PHONE FROM T-MOBILE when the new phones come out. THIS IS B.S. I can get a better plan with Sprint with DATA for the HTC HERO for 170 a month for 4 lines (and I get a 20% discount through work). UNLIMITED EVERYTHING (except for direct connect, and I wouldnt use it anyway).

  • @David You are definitely in the wrong my friend. You can still make changes to your account and hold onto your old plan. Your plan is yours forever..

  • WazzuKirk

    If you hate the new plans, upgrade your phones to Even More Plus, pay the $35/phone upgrade fee, and then cancel your service and go with another carrier. It’s great because we had 4 phones on contracts with exactly 1 year left on each of them, and I moved to the Even More Plus plans, TMO only charges the upgrade fee on the first 2 phones, so it cost me $70. Come the new bill cycle (Nov 2), I am moving over to Sprint. $70 is a lot cheaper than paying $800 in ETF fees.

  • Ross

    Wow… I’m still paying $39.99/month for 1,000 mins with my badazz Moto Z3 RIZR and I can’t say I’m overly excited with these new plans…

    I think what they’ve done here is try to eliminate the technology gap by subsidizing every purchasable phone with their new scheme. Instead of waiting for exclusivity contracts with manufacturers, customers can now purchase whatever phone they want (pending it works on T-Mo’s networks) and use it on T-Mo while still receiving (what appears to be) a subsidy in the form of lower monthly pricing.

    The problem is, the pricing doesn’t really seem aggressive enough to meet the upfront cost of purchasing a full-priced phone. I think they need to extend their interest-free payment plan offering through external vendors (like BestBuy) to give customers greater flexibility. Otherwise, if the customer can’t afford the phone at full price upfront, they’re stuck with the same poor selection they were before “Project Dark”, and at an even greater price/month.

    As a customer since VoiceStream Wireless back in 2002, I think I’ll continue to pay my $39.99 for a few more months and see where they go with this thing. However, if all this amounts to is a price hike and some fancy campaigning, I’ll be evaluating my options very carefully when it comes time to upgrade.

    Consider yourselves on thin ice, T-Mo… pretty disappointing

  • Kat

    I don’t understand why people are bitching about these plans, the work perfectly for me, in fact I plan on switching ASAP……………….. and who the hell would buy a phone directly from Tmobile anyway?!!?!?!? (unless of course you’re either stupid or ignorant.. in which case you totally deserve to pay full price) LOL =]

  • allan…atwork

    look i just spoke to tmo customer service and if you keep your existing plan then you are okay. once your contract is up you do not have to renew or switch plans. also when you buy a new phone at the subsidezed price you will not be forced into a new plan. what do you guys not get that this is for new customers honestly it will not cater to you all. you sound like morons. “OMG tmobile did me wrong” just leave already i can bet for the handful that leave they will earn alot more in new base membership. Once again you can keep your current plan and not have to worry. if you get a new phone they will not make you upgrade your plan or change it you can keep it.


    For all of you that are griping about having to change your plan…..YOU DONT HAVE TO!!!!! You can keep the plan your on now, upgrade, add lines, add features, whatever, just like before. The only thing you cant do is change your rate plan to one of the now grandfather plans.

    For those of you complaining about a customer care rep saying you have to change…..ignore them and go into a corporate store, we can tell you the RIGHT info, and do everything for you there as well. T-Mobile is not forcing anyone to change their plan.

    @Bill, if you want to buy a smartphone just to look cool and show off, I’m sure everyone will think you are the coolest person ever when you tell them that you cant do hardly any of the cool stuff that your phone does cuz you dont wanna pay for data…..thats really showing off.

  • John

    For all those people who have been with TMO for years, and have the best of every promotional program TMO has offered…STOP COMPLAINING. TMO wasn’t trying to save you money with project dark. Enjoy your Loyalty plan with the $10 family text and $20 data plan. If TMO really wanted to disappoint you, they would have kicked you off the plan.

    For all those who are hating because TMO requires the internet for the data phones…have you tried buying a Blackberry from Verizon? T-Mobile is not the only company who requires the data plan to get the data phone. Get over it.

    For all those who hate TMOs selection of phones…post your phone number, and I’m sure TMO will call you when they want your specific opinion on a new device for the masses. The grass always looks greener on the other side. I’m sure if you were sitting at AT&T with the iPhone you’ve had for the last year, Android would probably look pretty good to you. No phone manufacturer is going to win everyone’s praises. There are always people that are going to think the phone is ugly, or too heavy, or weaker than the phone that came out 6 months later, etc…

    The fact is that these plans will be beneficial for a good majority of wireless users. There has never been, or never will be, a plan/program/phone that benefited everyone. If you are not on a promo rate plan, and these new plans are $30 or more than you are currently paying, you probably didn’t pick out the right plan…try again.

    Tip – If you are on a MCSA/PDP discount program, your migration fees to the Plus plans are waived. If you aren’t on one…get yourself a AAA card. Basic plan is like $40/year, and aside from its own benefits, can save you activation fees, migration fees, and/or 13% off your monthly bill.

  • abi

    wow some people are nuts dont ya see what tmo did they are the first out of the top 4 to have no contracts they made there plans the same way as tmobile UK they did do a game changer. The way there plans are now no other carrier in the USA does it that way and now they are going to take AT&T and Verizon customers by offering plans that are unlimited and a lil cheaper then the others. Guess what people the UK plans are good from what I seen people are mad cuz of my favs uh hello free m2m and unlimited mins uh y would they keep the my favs? If ur going to get a lower min plan and still want my favs it would have either or come up to the same price as the unlimited plan….. And come on now there’s a reason y they are saying the phones u crave the big phones are coming the N900 the HD2 and more and there laptops….. As for there network watch them out of no where say they are going to start expanding HSPA. People just mad cuz one person who said project dark was $50 unlimited everything and now the real plans are out well be mad cuz tmobile never hinted it to be $50 everything….. They are nationwide company they would lose money that way and then where’s there network upgrade down the drain. Everyone chill they never said 50 some random person did and every news site ran with it

  • shaun

    Maybe if T-Mobile reads all these whiny-ass comments they’ll change everything to pre-October 25 rate plans. Just think of what would have happened if no info leaded at all. People’s heads would’ve exploded. Keep what you have, or get a new plan, or shut the hell up and go to another carrier. On the other hand, Project Dark has done wonders for Tmonews’ readership and probably set a record for comments. I’m surprised their servers haven’t crashed.

  • shaun

    whoooo! 200th comment!! Edit: OMGZ! Tmobile scrood me and dey iz costin me more money! de CS rep wuz so mean and told me i could keep my regular plan and nothin wood change dat, but I iz pissed anyway. Teh internets wuz right and dis iz bad. Fail, Fail, Fail!!

  • atmorep

    First, I am a t-mobile customer care Rep. I have been through all the trainings and can tell you that if you are on a grandfathered plan YOU WILL NOT LOSE YOUR PLAN BY MAKING ANY CHANGES!!!!!!! I personally have upgraded, changed phone numbers, added and removed features on many granfathered plans as old as powertel rate plans and we do not make you change.
    Yes, these plans are very new for us as well as the policies. Many reps are not giving correct information. If you feel you are being given incorrect information push the issue.

    You are still able to add lines to grandfathered plans with no changes to your grandfathered plans.

    Our job in customer care is to save you money. We get scored very poorly on out calls if we miss a way to save you money. We are being told continually to right fit our customers. In all of the training we have had for this we have been told that if it is not going to save money DO NOT CHANGE THEM!!!

  • Bill48105

    @Northern Claw
    That proves my point of why it is unfair for them to force data plans on people just because they have a so-called smartphone. Can’t tell me there aren’t people who use them for calling & PC syncing & wifi & never use the cell network data.

    Seems T-Mobile needs to catch their reps up & I just got 2 noobs without a clue. I mean they actually took 2 hours to research with their supervisors before calling me back with the bad news. If I can get a rep to add my last 2 ATT lines & keep my old stuff as long as I want or if they allow MyFaves & wifi calling to be added to the new plans at a reasonable cost then maybe I’ll quit my bitchin. Well, maybe. ;) There is that last bit in that I’d need them to let me increase my plan minutes & still be grandfathered in because there is no way 400 will be enough for 5 lines even with myfaves & wifi calling. That is my own mistake for trying to save a few bucks with a lower plan while waiting the month for my att plan to expire on those last 2 lines but who can fault me because why pay extra for tons of minutes that wouldn’t get used with 3 phones. Especially when I had no clue this was going to go down. I think the fact that T-Mobile didn’t give existing customers notice and a window to make changes irks me the most. Actually it doesn’t seem to fair that existing customers should be locked out of adjusting minutes as need arises but then again we’re back at why they changed the plans in the 1st place. Honestly I don’t understand why they couldn’t keep the old myfaves plans around or at least have them as an addon then it wouldn’t matter. I guess in the end it comes down to you can’t please everybody.

  • Ritchie

    Im still mad and i will still go to Sprint but not yet. Im giving TMobile a chance. Why? Well i just ordered my cliq and i bought it full price so no contract. Ill wait out my 3 lines contract and if i can change my plan to the EM+ w/o extending my contract then i will do that and see how it goes. But starting May i will go to Sprint, if nothing changes or unless i love my cliq…I feel so-so for the new plans but i hope TMo the best no matter what happens…

  • abi

    its funny tmobiles plan is kinda working on news site at least what I mean is that I have gone to news sites with the project dark and a good percent of people leaving comments say they are going to leave AT&T for the new plans tmo has

  • bunch of crap

    This is highly disappointing. AT&T is actually a better deal for me. I need a family plan for 2 but only need data and text for one of the phones. Turns out, it comes out to $95 on AT&T for the lowest family plan, 200 txts, and data. It is $95 for tmobile with lowest family plan + data plan + unlimited txts but no phone subsidy. Not to mention that I can get a student discount with ATT but not with the EM+ plans on tmobile. I hope ATT picks up the HTC HD2.

  • Eh?

    I just got off the phone with a rep to clear up what I can and can’t do with my now “grandfathered” Myfaves 800 family plan. I’m 4 months away from full upgrade and was planning on getting a Mytouch and add a data plan for my line. I was really concerned with all the talk here that when I tried to do that I would have to switch to one of these new plans. I found out today that Sprint offered a 25% discount to Federal employees and I planned on going that route if T-Mo wasn’t going to let me upgrade and keep my plan.

    Anyway the rep told me that they weren’t forcing the plans on anyone and if I wanted to buy a Mytouch and add a data plan it wouldn’t be a problem. So while I had him on the line I asked him how much the phone would cost me right now. To my surprise (and his) I was already eligible for the full discount (149.99). I told him as of 2 days ago the Mytouch was going to cost me around $350 so what’s up with the sudden drop? He wasn’t sure why I was eligible for full discount and made notes on my account to make sure I would get it since I didn’t plan on doing it tonight.

    So if this info helps anyone then great because I really didn’t feel like going to Sprint after being a loyal customer since Voicestream.

  • Gabe

    Just switched from @ loyalty plans to a Even More Plus plan. $35 for each line as a processing fee. going from paying $180.00 down to $140.00. Thats okay with me. I didnt even have to buy out of my contract.

  • Bill48105

    @TMO REP & atmorep
    That is good news & if it is true that eliminates much of my griping. Keep in mind my frustration was based on bad info given my TMobile reps and hopefully others can understand where I’m coming from. I appreciate the input *but* the part you missed is the fact I am 22 days into my contract as a new TMobile customer (Funny that I’m 22 days in & grandfathered) and am now stuck with only 400 minutes forever (unless I change plans & lose myfaves & wifi calling which were the main reasons I changed to tmobile in the 1st place, along with @Home which sounds like is still alive) because I was a cheap arse & figured I’d save some $ for a month while I waited for my ATT contract to expire on my last 2 ATT lines. Anyway the FAIR thing for T-Mobile to do would be to allow a window for existing customers to adjust their grandfathered plans. Or as I said before if they had MyFaves & wifi calling add-ons for the new plans at reasonable costs then I’d go for that too. But as it stands I am in about the worst possible position with these changes because if I was 60 days in I’d already have all 5 lines & had my plan where I want it for my 2 year contract term. Perhaps you TM reps could work your magic & make one of the above happen. :D

    @TMO REP
    I could care less about looking cool by a phone, I have a Shadow for Pete’s sake. lol What I was saying is there are many legitimate reasons to have a smartphone & not have a data package. (How about someone with an iphone instead of ipod touch so they can also make calls instead of carrying 2 devices around. Or someone who syncs their Outlook with their WM phone via USB or BT) Not everyone is connected 24×7. And one main reason I didn’t go to Sprint was that the plans require all lines to pay for data service. You really think my 80 year old grandma who I have on my plan to have a cell phone for emergencies is going to text or get online? Same goes with the TM unlimited calling plans. WTH should I have to pay $40 to add her onto my plan if she never talks more than 10 minutes a month on her cell phone? I understand and agree unlimited plans are nice for many & a good safety net IF you actually use that feature (Heck you see I’m complaining myfaves & wifi calling are gone in the news plans & that’s exactly why) but in the end unlimited is a really bad thing because like I said before it usually causes the entire service to suffer because there will always be the people who abuse it (downloading 10GB of torrents on their cell phone for example) which leads to overselling & overuse because a few people hog the resources that the provider assumes the light users will leave available. (Look at how ATT’s network suffers from iPhone people along with explosion of smartphones use) It is those light users who benefit the least & get the least bang for their buck vs the piggies. :D In the end I would have much rather had TM make extra minutes a reasonable cost (like 10-20% penalty over cost of included minutes) than gone unlimited because in the end that should be the most fair & have the least network issues from abusers. I mean seriously if none of the cell companies raped users on extra minutes or data we wouldn’t need unlimited plans and the networks wouldn’t be so lopsided.

  • Bill48105

    It would be awesome if you did that & T-Mobile bought Sprint like rumored or they merged. LOL Almost the same thing happened to me before. I was on Ameritech & switched to AT&T Wireless. Ameritech became Cingular then later I was forced onto Cingular when they bought AT&T wireless so I unwilling ended up back where I started. To make me laugh even more after changing the name from AT&T to Cingular they turned around & became AT&T again not not until they forced me to get rid of my grandfathered ‘blue’ plan I had for years or they wouldn’t let me add my wife to my family plan. Any of this sound familiar at all to my current situation? Guess everything goes around & comes back & kicks ya in the nards. Over & over again. ;)

  • TMnBK

    I haven’t fully digested everything yet, but here’s kinda where I stand:
    –If you’re moving from one of the big 3 these plans may very well save you a chunk of change.
    –If you’re moving from a MetroPC-type carrier no big savings, but you get to have an adult cell company.
    –If you’re contract phobic or have some credit issues, the EM+ may be just what the doctor ordered.
    –If you’re a technophile and know how to work the phone shopping game, then the EM+ could actually save you real coin… plus not sure yet on this, but it may open a lot of us up to feeling more easy about non-tmo phones on their network (I know there’s still the whole 3g band issue, but…)

    –If you’re a longtime TM customer, and have been paying attention, there’s a high probability you already have a better plan than EM or EM+
    –The roll out on the web was seriously flawed. Pieces of the puzzle that is project dark seemed to come out at different points during the day. And i can easily see how your average consumer could get confused (not junkies like most of us who knew the deal before the announcement — your average consumer) — and I think even for us junkies there’s still some questions we’d like clarified.
    –Handset options are still pretty lame. Don’t know much about the cliq, but the G1, while revolutionary, was ultimately a flop, imho. The touchmyself, doesn’t seem like much more than the G1 sans qwerty keyboard. And still no 3G blackberry (please hurry 9700).
    –where’s the HSPA+?

    All in all, I’m not gonna jump off any buildings based on the announcement, but I’m not gonna jump for joy either. For me it’s just blah…

    Well, that’s just one guy’s take…
    for me it doesn’t make sense to switch. I have the loyalty plan for families and good unlimited data plans ($19.99 BIS on the BB and $10 unlimited data promotion on Gravity 2… not a big texter, but we’re covered there as well for $10 total)

  • control

    I don’t really see why some people are so upset beside Bill because he was in the middle of switching and not done, If you like your grandfathered plan keep it its not going anywhere, if you can get a better deal with the new plans switch, the $35 activation fee would be made up over the course of the next few months. If you already have a phone and have less than a year left on your contract you can go to the even more plus plans and not buy a phone.

  • JJO

    Hey guys, first im one of the few that still love the sidekick. With that, does any one know if i can change to the new plans and keep my unlimited data for 19.99..because then i could get the even more plus 500 for 29.00 and unlimited data, and text for 19.99 for a total of 50 bucks…sweet deal..i called twice and once rep said yes…and one said no…so what’s the story…thanks

  • onwaitinglist

    What? No hot-spot calling plan any more?!!! TMo, what are you thinking???

  • control

    @JJO im gunna go with no there, because I believe what they are going to have to do is move you to a new plan so you will lose everything that is grandfathered on at the moment, like your data plan

  • Alex

    Does the Unlimited Data count for the BB internet too?
    My father uses it but it costs an extra $20.

    So it would be cheaper for us to change over if it included my G1 AND his BB.
    If not, then it would be better to not change plans…

  • LoyalTmoCustomer

    When it comes to the other 3 companies, their pricing is extremely ridiculous. NONE of these companies would DARE to match these prices of Project Dark because they would lose too much money. Do you think Verizon would want to match an Unlimited everything for Data phone for $80 with NO CONTRACT when they make almost double on a monthly basis while your LOCKED into a contract? How about ATT offering the same for an iphone when they cheapest iphone plan is like $130 for a crappy amount of minutes and so-so 3G service?

    This is a game changer because these other companies are perfectly fine taking your money. Now if they have to match this new offering from Tmo who wins? That’s right CUSTOMERS! And I don’t know about you but when you split up a $500 phone over 20 months that breaks down to $25/month extra on your bill. How is that bad? The number one thing customers complain about in ANY cell phone service is that they HATE being locked into a contract. They dread the whole upgrade process because they know it means leasing your soul for another 2 years to said cell phone company.

    T-Mobile has had 3G for LESS THAN ONE YEAR and has made VERY effective strides in rolling it out to the rest of the country. So keep complaining because its actually getting better test results than the other companies (Google it)

    Think about this, if you owned a business, would you order 1000 units @ $300-400 a pop if you knew 3 people would buy it? Now I would love to see an N900 and think Project Black is a step towards Tmo getting all those devices that we crave since customers will pay to get them (you would have bought it unlocked anyway right?)

    If you don’t like this, go to your local store buy a bottle put it in your mouth and shut the hell up you big baby!

    Keep it coming Tmo! Show me what’s next!!

  • spence

    after comparing what i have now with the new Even More Family I would actually end up saving a 10 bucks. I’m eligible for an upgrade, does anyone know if the $18 upgrade fee applies to the new plans, or would I have to shell out $35 per line again?

  • Tripleig

    OK, so this morning here in Beautiful Hawaii, I went to the t-mobile kiosk as it opened and here is what I was able to get done…

    Plan I had was Unlimited Talk and Unlimited text family plan, 3 lines, monthly charge about 200 before tax. I had about 15 months left on my contract.

    I haven’t been using may talk minutes, but teenager on the 3rd line loves texting (sends over 5K per month normally), and wanted to get smartphones for the wife and me, really like web useage, facebook, twitter and such.

    So T-mobile reps there switched us to Even More + plan for families, 1500 talk text web, with 3 new phones (a Mytouch, a G1, and a gravity 2 for the teen) with the 20 month payment plan for all 3. paid the total of 50 buck for down payments on the phones, total tax on the phones out the door today was less than 100 dollars.

    Monthly charge with all the phone payments included 180 bucks.

    Only additional charges to my account was 35 dollar fees to transition the first 2 lines over. 3rd line was free. Only stipulation I was told was I still had to continue to the end of my current contract.

    Over 365 left, no early term 200 fee, no hassle, though they were a little slow, but we were thier first people of the day, new program, so gotta cut em a little slack.

    Over all pretty happy about the process, and being able to get smartphones, a decent rate for the goodies I want, without having to extend or get a new contract, or having to cancel the current one and pay term fees. Not too much to complain about.

    if you are really upset, try going into a store and see what they will do for you, you may be pleasantly surprised, and may save money. They will take the time to work it all out for you.

  • control

    @Alex yes the data includes BB and G1 plan

    @spence it is a $35 migration fee, there is no upgrade fee

    anyone know the cost of adding a line to the family plan with even more plus talk + text? every time I look at it on tmo’s website it changes, it was $5 earlier then went to $15 and is now down to $10


    I understand your frustration, being stuck kinda in the middle of your switching process, not much I can say there, however in regards to your emergency line, if you are on the unlimited plan, the $40 for additional lines is just if you want unlimited on those as well. For only $10 more you can have that extra line with just 200 mins. Hopefully that helps you out a little, but I would definitely recommend going into a store and talking with someone face to face with the plans in front of you, they may be able to help you get a plan that suits you, AND saves you money. You may not, but you never know until you check, remember we all had training on these plans and know a lot more about how they work.

  • TravMobile

    So does switching from a current contracted plan to Even More Plus effectively get you out of contract without an ETF?

  • control

    @TravMobile yes and no, if your contract as more than 365 days on it you have to pay ETF if it has less than 365 you have to pay a $35 migration fee

  • iivit

    This is a terrible deal for Family Plan Customers with more than 2 smartphones.

    Just a simple comparison between T-Mobile and Sprint (based on the pricing on and

    T-Mobile Even More Plus Family: Talk + Text + Web (No Contract)
    5 lines with a myTouch 3g
    1500 Minutes
    Unlimited Text
    Unlimited Mobile to Mobile (T-Mobile Only)
    Unlimited Data for first 2 lines.
    Unlimited Nights (starting @ 9) and Weekends
    Phone Price: 499 x 5 (plus 8% sales tax) = 2,695
    Activation Fee: 175.00
    Plan Price: 119.99 + 15 for additional lines + 75 for data on lines 3-5 = 209.99 + tax
    Total Average Monthly Cost for 20 Months of Service: 353.49 per month

    Sprint Everything Data Family with Any Mobile (2 year contract)
    5 lines with an HTC Hero
    1500 Minutes
    Unlimited Text
    Unlimited Mobile to Mobile (Any Network)
    Unlimited Data for All Lines.
    Unlimited Nights (starting @ 7) and Weekends
    Phone Price: 179 x 5 (plus 8% sales tax) = 966.60
    Activation Fee: None
    Plan Price: 129.99 + 60 for additional lines = 189.99 + tax
    Total Average Monthly Cost for 20 Months of Service: 238.32 per month

    WOW! We are talking a savings of $115 a MONTH! Thats $2300 over 20 months! Plus, you get unlimited calling to ANY mobile phone. For me, that is pretty much like having unlimited calling. I rarely call a landline.

    Just for kicks, I’ll throw in Sprint’s Employee Referral Pricing…

    Sprint Everything Plus Data Family with Any Mobile (2 year contract)
    5 lines with an HTC Hero
    1600 Minutes
    Unlimited Text
    Unlimited Mobile to Mobile (Any Network)
    Unlimited Data for All Lines.
    Unlimited Nights (starting @ 7) and Weekends
    Phone Price: 179 x 5 (plus 8% sales tax) = 966.60
    Activation Fee: None
    Plan Price: 119.99 + 45 for additional lines = 154.99 + tax
    Total Average Monthly Cost for 20 Months of Service: 203.32 per month

    Thats a savings of $150 per MONTH over T-Mobile. After 20 months, that comes out to just over $3000!

    Even More Plus??? Sounds like Even More money for T-Mobile!

    I have been a T-Mobile customer since 1997. Thats 12 years. I remember when they were Powertel! I worked for T-Mobile retail from 2003 to 2006, and I know a little bit about how these guys think. Ever since Deutsche Telekom (DT) came in, there has been a sort of culture clash going on internally. VoiceStream was, for all intents and purposes, a pretty laidback company. They had really good prices, but a limited network and limited phone selection. DT came in and couldn’t decide if it wanted T-Mobile USA to be a value leader, or a premium provider (i.e Verizon). For the most part, prices remained the lowest in the business, but, slowly, upper management began to think of themselves as if they were in the same league as Verizon and AT&T (then Cingular). This arrogance all without investing in the network required to deserve such comparisons. T-Mobile slowly began losing its value edge, and started to nickel and dime customers just like the big two (2 year contracts, upgrade fees, increased text charges, etc).

    Sadly, I think this lame new pricing scheme is the final culmination of the DT culture infusion. The old value philosophy of VoiceStream/Powertell has finally been purged from T-Mobile USA. Sad day.

    Thing is, they really do believe that they can somehow market this in a way that will boost them above Sprint. The people I feel most sorry for are the poor reps that have to go out and sell this stuff. :-( Sure, some of the individual plans are relatively competitive, but the smartphone plans (especially family plans, as shown above) are just dumbfounding.

    Epic Fail T-Mobile

  • Janae

    So… cool points, if you haven’t changed your plan on or after 10/25/2009 you can change to em+ w/o the etf no matter where your contract is, you just need to ride it out. These new plans will take a minute for us t-mo reps to get used to, but after working with them all day, I feel that they will be pretty cool. Give it a couple weeks for us to get all the kinks worked out and all the reps used to it, and we will be pros on these calls. I knowa lot of people will miss the myfaves, but with unlimited this cheap, no real worries. you still get unl t-mo to t-mo & nights & weekends on the minute plans, and some of these plans are only $5 to add a line. There’s a lot more to it than you see from the outside and we will always work on right-fitting you on the best plan, even if you call every month to change things :) C’mon. JD power 9x for best in wireless customer service, you know we will take care of you!

  • sprinter

    you are correct iivt…that is where the plans suck…the add a lines on the family plans. if you are a single unlimited line you are basically getting the same price as Sprint if you go with contract…lower if you want to pay for the phone. No big deal either way, and it comes down to phones and coverage.

    Where it really sucks in in the family plan…you have to pay a huge fee to add data to additional lines beyond the first 2. Sprint does not do this…20 bucks adds a line and unlimited data and text…for tmobile it is anyway from 5 to 25 to add a line depending if it is unlimited…plus, and this is the kicker!! Another 25 bucks for android web service.

    Drove by three T mobile stores yesterday as I was out and about….all of them were relatively empty. This is so obviously not game changing or major…you guys can be Tmobile fanboys all you want, but there is no way in hell this move Tmobile anywhere number 3. don’t think it will hurt them..just do nothing. Do you guys think any of the majors will even bother responding to this…if you are Sprint what do you do….raise your prices to match probably!!

  • Bill48105

    @TMO REP
    Thanks for the info. Perhaps the reps should have told me about the 200 min addon thing. I looked around & it seems it’s $15/m not $10/m which is a ripoff compared to $9.99/m before sharing tons of pooled minutes. Let me guess, t-mobile bends me over charging $0.45/minute if my grandma butt dials & leaves it connected & I go over the 200 minutes? And you are right that would be good for someone like my grandma who never uses it but my mom’s line (who is also on my family plan) get about 300 minutes per month. So $15 + $0.45 x 100 = $60 for my ma’s line. RIPOFF. Maybe you are right, I need to drive the 30 miles to the nearest tmobile store and talk to them face to face but then again I shouldn’t have to as the reps on the phone should be able to handle my situation. ;)

    Any idea what the logic was behind eliminating wifi calling & myfaves? I mean was it just to strong arm people into the higher priced unlimited plans? Wifi calling offloads traffic from the cell towers so that should stay for sure. And without a femtocell box available T-Mobile is shooting themselves in the foot since all the other carriers have them & TMO has like the worst coverage of them all, ESPECIALLY 3G. Myfaves still likely uses cell towers but many people have m2m people in their faves so that saves TMO.

    I don’t want to seem like a whiny lil biatch. It seems these new plans could save INDIVIDUALS a lot of money especially if they talked+txt a lot & have smartphone/crackberry plans. But for some, these new plans suck donkey ballz ESPECIALLY those of us in a family plan with a mix of usage. That’s where the a-la-cart stuff fits much better than the all-you-can eat. The sad thing is you need to sit down & make a spreadsheet to compare these plans & it shouldn’t be that damned complicated! lol

  • rushmore

    All of the confusion here is due to pi$$ poor training for the roll-out. The rep I spoke to did not have a very good understanding of the plans nor could compare to my current plan. I felt bad for him, since I could appreciate the frustration he was having and also having to deal with customers frustrations.

  • Bill48105

    Yeah I hear you there, I talked to 2 such reps. They were trying but obviously gave me bad info if I can add lines still. Although not being able to change my minutes without going to the new plans pisses me off immensely. Still trying to figure out wth they wouldn’t just keep the old plans available for awhile. I mean they wouldn’t have to advertise them as being available but the reps should be able to let people make needed changes. I mean I spent HOURS on the phone with tmobile customer service people going over with a fine toothed comb everything about the then-current plans to make sure it was going to work for us over at least our 2 year contract. I think that part gets my goat the most. I was told repeatedly that I could change my plan at any time to higher or lower minutes without extending my contract. Here I am now 23 days into my contract (hell my vonage line is just now due to port over TODAY if that gives you an idea of how recently I signed up) & I am stuck with 400 minutes for 5 people unless I go with the new plans. Again, as a minimum they should let people in contract change between the old plans. Or a-la-cart things on the new plans so I can make at least the same deal I got now. At this point I’ll keep calling in until someone will let me know the changes I need that I can (hopefully) live with over the next 2 years otherwise I’ll file a complain with the FCC @ I did that recently when Comcast tried to bill be for 3 months after I canceled service which was like $230. Within a day of filing Comcast was on the phone kissing arse, saying the reps I talked to were mistaken and that I’d have a $0 balance. They begged for me to tell the FCC everything was OK when they called back for a follow up, which I did. A few years ago I filed a complaint when Cingualar was trying to force me to change to their new plans (1/2 the minutes, more money & lose free incoming texting) in order to add my wife onto my family plan. I mean come on, it’s a joke when my own wife can’t be put on the plan & we are forced to have separate phone accounts. After filing some VP @ the former ATT was on the phone kissing arse & eventually they let me merge our accounts to add my wife to our account. So that is a last resort but something I will do if needed. Hopefully TMobile sees the light before that is needed.

  • Bill48105

    Btw I just found out @Home service is now $15/m on the Even More plans so a $5/m jump on that from the old plans. (Still $10/m on Plus plans) I guess TMobile doesn’t appreciate people doin @Home/UMA & cutting back cell tower traffic.

  • RWWackoStu

    Ok, I am just catching up today after not seeing this since 12:00 yesterday, and it seems like I missed something. No more WIFI calling over UMA? WTF? How is my Berry still picking up the UMA off my wireless router? Can someone with more tech skills than me explain this to me? I didn’t switch, yet. I still have my grandfathered plan. (59.99 family 700 + 2 4.99 texting No data. Cant justify the cost yet). If I change to EM+ will I lose the availability to use UMA/WIFI? The one of the reasons I am still with TMO is because even though I am in a low signal pocket, I can call WIFI from home with UMA on my wireless. IF I lose that ability, I cant stay with TMO because I have no bars at home, but go four blocks in any direction, its full bars. Go figure!

    @Bob, I am one of the people who have a smartphone with no data, for reasons listed above. I cant justify the additional costs yet. and to be honest, EM+ kinda worries me. I guess I really need a TMO rep who is on top of these plans to walk me through them to see if I can be better off.

  • atmorep

    You can still use the wi-fi functionality of the phone for uma calling. There is just no more unlimited hotspot calling feature on the new plans.

  • Bill48105

    UMA still works, just no $9.99 unlimited addon. You either use your plan minutes (m2m n&w stuff still applies) or be on an unlimited calling plan & it doesn’t matter anyway. (Big ol’ F-U from Tmobile for saving them cell tower usage unless you’re already on unlimited plan)

    LOL here’s a good one. Seems having 1 @Home line can be MORE than a cell even with unlimited calling!

    (All Even More Plus Unlimited Family straight from TMobile’s site)
    5 cell phones unlimited calling

    4 cell lines unlimited calling + @Home (Started with @Home & added 4 cell phones)
    (Shows as Even More Plus T-Mobile @Home $10.00 per month as 1st line)

    4 cell lines unlimited calling + @Home (started with 5 cells, removed 1 & added @Home adapter)
    (Shows up as Add a line charge $25.00/m as last line)

    So, in other words, as a special “Thanks” from T-Mobile for using our internet connection & saving them cell tower usage they either charge you $10 MORE per month than if you just had a cell or cut you a break of $10/m. File that under WHAT THE HECK! I suspect there is an issue with the site after all the changes but in the end it is still screwy because IMO @Home service certainly should be cheaper than cell service if you’re using your own internet & not TMobile towers.. Heck I think TMobile should give it free to people on high enough plans so they can lower cell tower traffic. :D

  • Sean L

    I switched back to T-Mo last week when I saw that wal-mart had the G1s for 48 bucks. I got two and a new family plan so my bill in total was going to be $140+. I saw the new rate plans and opened a chat session through Tmo’s website and they switched me to an Even More Plus plan without charging me the 200 ETF.

    They did talk about charging the 35 per line but I asked if they could waive those because I just switched last week. The guy checked on it and sure enough, he waived my fees!

    My bill is now the EM+ 1500 with unlim data/text with two G1s.

    The only caveat here is that I was a previous Tmo customer 2 years ago, and they recognized that when I started the chat.

    So to summarize:

    New customer (more than year on contract)
    Started Tmo livechat
    35 dollar migration fees per line
    No ETF
    Possibility to waive migration fees if you ask.

    Hope this helps!

  • Sean


  • matthew

    Do you really have to add data 3rd line? The way I read it is that you would only need to add a data plan separately if you did not get the Talk + Text + Web plan to begin with.

  • Tim

    My biggest issue with the even more plus plan is the no contract pricing. I have the iPhone with AT&T now and I would seriously consider switching to the even more plus unlimited plan but their no contract pricing is ridiculous. $399 for the mytouch? Please…If I want the unsubsidized pricing for $150 the $99 umlimited plan is not very good and I would never switch for that price. I can’t imagine what the no contract price will be for the HTC HD2. T-Mobile had a decent chance for me to switch but they blew it. It looks like they will be stuck as a “B” player in the industry. It’s too bad because I would love for them to beat the big 3 so everybody wins.

  • Wicked1

    Yeah, people do need to calm down, you don’t have to change plans. You can keep your old plan, which was already cheaper than the other 3 major carriers, only switch if the new plans work for you , with what you want. I’ll be happy paying $72 a month for 1000 whenever, unlimited nights, weekends, texts and webs, on my new Cliq for the next 2 years. It’s a good deal to me, and its not more than I’m willing to pay, so I’m cool.

    These new plans were designed to pull customers away from other companies, and they will do that, because they are better plans than the other companies. But in order to steal customers T Mobile still need to have phones that people want, are comparable to other popular phones, or are exclusive to only T Mobile. T Mobile will steal business people because they have all the Crackberries you can imagine, hahaha. And when the N900 comes out, if it is indeed coming to T Mobile will bring another flood of customers, who have been waiting for the phone. All the people who were T Mobile customers before now can keep their old plans if they want to, you don’t have to change plans, even when you upgrade your phone, so calm down.

  • Bill48105

    TMobile shouldn’t make existing customers be stuck with the plan they were on at the point they flipped the switch in order to keep their existing features (myfaves, wifi calling) To me that is crap. If they are really concerned about their customers & saving them $ there is no reason they couldn’t keep the old plans on the back burner for the people who can benefit from them. They don’t need to advertise them but reps should be allowed to manually change stuff if needed. I was promised by numerous tmobile reps that I could change my plan at any time & not be penalized but here I am less than a month in & I can’t change unless I either pay $35/line fees to go to Even More or pay $200/line fees to do More Plus. To me that is unfair & warrants a complaint being filed with the FCC. Then maybe TMobile will wake up & do the right thing. (I can’t say this enough, the new plans are very good for many people especially smartphone users who talk/txt a lot & have those outrageously priced data plans with any carrier (not just TMobile) but for some, especially those on family plans with a mix of users where vary in voice/txt/data usage these new plans suck. Like I said in my earlier post I’d be looking at $175 in fees to switch & $100/more MORE for something comparible to my existing plan. Which I’d live with if it wasn’t for me being mid-move to TMobile & stuck with only 400 minutes to share between 5 lines..)

  • Wicked1

    @Bill48105 I understand where you are coming from, but this is business. Of course you can’t change to a different old plan, they don’t exist anymore, they are discontinued. It’s the same way with phones, when a new version of a phone comes out, the previous version isn’t sold anymore. They are doing the customers a favor by grandfathering our plans, and not making us have to switch to the new plans. I don’t know what to tell you, either stick it out til your contract is up and go elsewhere or rejoin T Mobile as a new customer, or call customer care or go into a store and try to talk your way into a better plan or out of the fees. From my understanding I though existing customers didn’t have to pay a fee to switch to the new plans. I’m sorry for your predicament.

  • watbetch

    Who pays retail price for a phone when they could very easily get themselves the device for much cheaper? I mean really COME on people. I can get a MT3G for $300 easily

  • Krakenbound

    Go price a package out from scratch using a Blackberry device. Add $40 for BIS + Web makes this almost twice the price of a Sprint package.

  • Wicked1

    @watbetch you can get 1 for cheaper than that if you know where to look, hahaha. And I don’t know who pays full retail price for a phone, I never have

  • Bill48105

    Thanks for the understanding. The issue I have is the plans DO exist otherwise how could people be grandfathered in. ;) I mean seriously what does TMobile lose by letting people change between minutes on their old plan? I know my predicament probably isn’t common but let’s say you are happy being grandfathered in with what you have now & 6 months from now you get married & want to add your wife in. Ok supposedly they’ll let you do that but you can not add more minutes for her, you’re stuck with the # of minutes you had unless you change to one of the new plans. Depending on your circumstances that could cost $100/month more as shown my my situation. Anyway it boils down to choices and as of yesterday my choices have been changed outside my control even though the tmobile reps promised me I could change # of minutes any time without a problem but now it IS a problem & TMobile doesn’t want to do anything about it other than suggest I pay the $1000 in fees for 23 days worth of service, sell the new phones we got on ebay & go back to AT&T. (Yes I was told that) Anyway, I’m mostly just venting my frustrations in here hoping that TMobile will take notice & reconsider their grandfathered restrictions. Either allow people to change # of minutes & keep everything else the same, give MyFaves & unlimited wifi-calling add-ons for a reasonable monthly fee, or let me cancel my 23 day old contract without fees so I can put everything back the way it was. Either way I’d be happy.

  • daniel

    30014 says

    @Dan…how about the droid, the iphone, and the n900. And don’t give me that bullshit about switching carriers. Phone selection has always been tmo’s weak point. U can’t advertise “the handsets u crave” and then not actually offer any.

    i was under the impression that droid wasn’t a phone just a series of phones with android on them for Verizon….. Also the N900 is suppose to come to t- mobile(rumors) i dont hear any rumors of it going to any other carrier, but i seriously doubt it will be the greatest thing since sliced bread… u people on here r crazy u just want something to complain about! i dont see anyone making you change ur old plans to new plans, and everyone is complaining about that they want a contract al of a sudden to get a phone cheaper, i bet you r the same people who bitch about taking a 2 year contract when you come and buy a phone from me. lol the grass is always greener on the other side lol u guys r a joke

  • pecoy

    i dont get it..

    i choose the even more plus 500 with text and data for 59.99

    and a g1 and at check out it still wants to add an extra $40 for data..WTF! the plan already says it has text and WEB..whats wrong?

  • Mr. Stacy R. Parr
  • Queen

    With BOTH plans, it seems that TMO wants you to stay with them for TWO years.

    Even More (2 year contract req)
    Even More Plus (20 month phone payment plan)

    I prefer ONE year contracts with the discounted NEW phone price.

    So how are these plans benefiting me???

  • Brandon

    I lef tmobile sunday and joined sprint. I am so happy with the service that I get, plus the full 3g service. I think Tmobile has just sealed their fate and r going 2 lose alot of customers by the summer of 2010.

  • Bill48105

    Will see you back when T-Mobile & Sprint merge in 2010 :D

  • M.A.C626

    I was so excited with the new unlimated even more plus family plan for 139.99 with Talk-Text-Web, but it wasn’t what I expected to be! I mean the customer service rep was trying to help me understand how it all works, but I was too busy getting upset about certain information. For instance if your already a customer and you want to change to a non-contract even more plus plan, you need to pay 35.99 to each line on your bill as a one time fee because its like closing an account and reopening a new non-contract account! I have been a tmobile customer for a very long time and I think this wrong!

    I really don’t feel I need to cough up extra money when I am actually trying to save money. I really thought this was what the doctor ordered. That’s not all, if you happen to want a upgrade or a new phone you are not eligible for the dicount price. You have to buy the phone at full price! And let say a better plan comes along and you want to change to that, it’s not possible! You can’t change to any other plan other than the even more plus and the even more plans!

    I am furious! I thought this was a good group of plans, but if I have to lose more to gain more, I rather go to AT&T and get the iPhone that I wanted all along or go to sprint and get the palm pre and still have unlimated everything. I am very unhappy with this project dark stuff! I understand this is a business, but do you have to be so greedy! This whole thing is too much and too complicated! It’s ridiculous!I hope some of you find this comment helpful!

  • Legaci

    I thought that this was not the way to go! Especially if you think that what makes T-Mobile good/great is their MyFav’s! W/o it it’s weak! Because the unlimited plan only give’s you 2 line, where your 3 and so on lines will cost you $30 extra! Really??? Dumb I think! My plan right now will actually be cheaper for me to stay with their old myFav’s Family Plan 400 mins cause I only use features of mobile to mobile and myFav’s. By taking out the myFav’s feature it’s not a strong marketing deal no more. The only thing they can argue about is that the whole family can get unlimited texting for 10 more now! That’s great! But I still would rather have the myFav’s! This project Black was nothing, but a wannabe of Sprint! That’s what I think!

  • Dustin

    I have 300 anytime minutes, MyFaves and unlimited text for a better rate than any of that garbage. It’s basically unlimited voice for me. All I need is those 5 people.

    Tmobile has disappointed me. Unfortunate.

    So if you look at my calling, and text.. the 59.99 plan is for me.. which is about 7 dollars more than what I pay. I pay after taxes and all about 63 bucks…


  • i thought that project dark was going to be some mouth dropping changes, but it was not. i
    ve only been with this carrier for 8 month and I’m not happy at all. I get no service from my office i miss alot of important phone calls because of this. i called c.s they told me that i should be getting 5 bars my response was well let me know when i get the 41/2 bars let me know. they tried everything nothing worked. finally he came with a brilliant reason for why my service was so bad . he told me its the materials in the wall of your office. i responded so whats AT&T’s excuse they have full bar in my office all i heard was crickets. he told me to hold for 2 weeks because they will be making some big changes if im still not satisfy with the service to call and cancelled

  • randy

    i thought that project dark was going to be some mouth dropping changes, but it was not. i
    ve only been with this carrier for 8 month and I’m not happy at all. I get no service from my office i miss a lot of important phone calls because of this. i called c.s they told me that i should be getting 5 bars my response was well let me know when i get the 41/2 bars let me know. they tried everything nothing worked. finally he came with a brilliant reason for why my service was so bad . he told me its the materials in the wall of your office. i responded so whats AT&T’s excuse they have full bar in my office all i heard was crickets. he told me to hold for 2 weeks because they will be making some big changes if im still not satisfy with the service to call and canceled

  • randy

    they should really focus on making their connection stronger and put up more towers, why em I paying all this money and have to deal with poor service, AT&T might be my next carrier

    • theBIGmack

      I don’t think it’s about the lack of towers. In the building next door to my work there is a TMo tower and i still don’t get good coverage (sometimes NO SIGNAL at all).

  • kuveeplans

    There are places that At&T don’t work but T-Mobile does. For a lot of people the plans will work in lowering their bill and without the hassle of a contract for 1 to 2 year? To pay $35 each for the first two lines is pretty good. Considering that T-Mobile already had lower prices that AT&T, lowering it even more is great. I would rather pay $70 to keep my phone out of contract than $400 to get out of a contract. Yes there is a price but life ain’t free and like AT&T, T-Mobile is a business. Can’t wait for the day when AT&T becomes the only option and listen to the same people whine and complain.