Tag Archives: Change to Win

T-Mobile employees pressured to add unwanted services to customers’ plans, new report claims

After targeting T-Mobile with a complaint to the SEC last month, labor group Change to Win (CtW) is going after T-Mo again. CtW has filed a complaint with the Consumer Financial Protection Bureau, alleging that T-Mobile sales associates are pressured to add unwanted services to customers’ plans in order to meet sales targets. The group surveyed T-Mobile employees and customers, including online polls of nearly 500 current or recently-separated T-Mo employees and customers in five … [read full article]

T-Mobile accounting is the target of an SEC complaint

The Change to Win (CtW) Investment Group today filed a complaint with the Securities and Exchange Commission (SEC) about T-Mobile and some of its recent accounting practices. CtW Investment Group works with pension funds sponsored by unions affiliated with Change to Win, a labor group that’s gone after T-Mo in the past for alleged false advertising. According to CtW Investment Group, the way that T-Mobile reports some of its metrics don’t conform to generally accepting account … [read full article]

Consumer group wants FCC to investigate T-Mobile, accuses deceptive advertising and enrolling customers in unwanted services

Last month, some consumer groups published a report that accused T-Mobile of false advertising and unfair debt collection methods. We haven’t heard anything about those accusations since, but now one of the same groups is going after T-Mo once again. Change to Win (CtW) is a labor and consumer group that has filed a complaint to the FCC regarding T-Mobile. The group wants … [read full article]