T-Mobile Galaxy Note 7 update rolling out soon to limit battery charge to 60 percent

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UPDATE: Samsung has confirmed this update battery-limited update. The company also explains that its recall pop-up notifications will appear every time that the Note 7 is charging, rebooted, and every time that the screen is turned on. Finally, Samsung says that nearly 85 percent of Note 7s in the US have been returned to date.

 

Now that the Galaxy Note 7 has been recalled and discontinued, Samsung and T-Mobile are urging Note 7 owners to return their devices. For those that haven’t, a new update is coming your way that’ll make the Note 7 a bit more difficult to use.

T-Mobile today announced a new Galaxy Note 7 update to version N930TUVU2APK1. The update will begin rolling out tomorrow, November 5, and the purpose of it is to make using the Note 7 day to day more difficult in the hopes that anyone still using the device will be forced to turn it in. For example, T-Mo says that this update will limit the Note 7’s battery charge to 60 percent.

Here’s the full changelog of this update, as shared by T-Mobile:

  • Battery charge limited to 60%
  • Battery indicator color is changing to grey
  • Recall pop-up notification appears more frequently

This move from Samsung and T-Mobile isn’t quite as drastic as the one being taken in New Zealand, where all Note 7 phones are being blocked from mobile network access on November 18, but it’ll get pretty annoying for anyone still using a Note 7. That’s kind of the point, though. So if you’re still using a Note 7 and don’t plan on exchanging it for another device, prepare for a 60 percent charge limit and a nagging pop-up notification.

Source: T-Mobile

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  • vplaza

    And if you are still sporting a Note 7, a handy fireproof box should be one too.

    • STARK11

      Tylenol kills 900 people a year, but you won’t stop taking it.

      • Ray

        The difference is it can’t potentially harm people around you.

        • SirStephenH

          Exactly. It’s one thing to overdose on Tylenol but it’s a completely different thing putting those around you at risk.

        • Francisco Peña

          Cars are involved in more deaths than Tylenol or note 7s combined. They can and do harm to people around you.

        • Ray

          Unless the car is defective, your point is irrelevant.

        • Francisco Peña

          No its not. you state that Tylenol, even if it kills 900 people a yr, isn’t important because it can’t potentially harm anyone around you.

          A car can harm and has harmed people around it. There is no differentiation as to defective or not. It either can or can’t harm people around you. Brakes can fail, people’s feet can slip off the brake pedal, cars can be put in the wrong gear/reverse and hit someone. They still can harm and kill.

      • Lolin

        Exactly great point

        • Hoggles

          Horrible point actually. Apples and oranges.

      • David Juarez

        Tylenol isnt being recalled as a whole product, which makes your argument silly.

      • SirStephenH

        The number is closer to 450 AND they’re almost exclusively due to overdoses (not following directions).

        Not even close to the same thing.

      • vplaza

        And alcohol kills how many, yet so many still drink…

  • Bklynman

    Right good thing to do,so before the phone blowup ,at least they could still use it before then. I am sure the 4 major carriers are talking to Samsung about blocking it from being use at all. Just like NZ is doing and people on here stated,they couldn’t do it.

  • Lolin

    Whats the servise we have to disable?

  • Mike Thaler

    When we came back from Burma (Myanmar) and again checked in Taiwan – we were asked to show cell phones to make sure they weren’t the “7”.

  • Nobody Special

    it sounds like T-mobile and Samsung are jointly harrasing Note 7 users. How rude. And not all of the note 7’s are defective. Hopefully the remaining note 7 users can sue for harrasment!!!!!

    • David Juarez

      This isnt harrassment. This is them ensuring a product is properly recalled completely. People who dont return their products will eventually get theirs blacklisted like in New Zealand.

    • Hoggles

      ….

    • SirStephenH

      One. T-Mobile and Samsung aren’t “harassing” customers, they’re ensuring that the recall is completed. The update was made by Samsung anyways so I don’t understand why you’re lumping T-Mobile in with this.

      Two. There’s no way to determine if your Note 7 is defective. Samsung STILL doesn’t know what’s causing the problem.

      Three. You can’t sue a company ensuring that a recall is followed, especially when public safety is concerned, for harassment.

      • Nobody Special

        Four. I agree (dont spank me)

    • vplaza

      I wonder if the families of the victims of a plane crash caused by an exploding note 7 can sue the note 7 owner’s family.

      • Nobody Special

        im on your side… no more exploding phones!!!

  • On Thursday, November 10, Note 7 owners should exchange their defective product for no cost at all for an Alcatel Idol 4s with Windows 10.

    • SirStephenH

      LOL. Windows 10…

    • Francisco Peña

      Bill, that you? You came out of your Cliffside bunker?

      Win 10 phone. With all the apps, right?

  • Carlos Quintanilla

    I had no issues with my note 7 but took it anyway. Store reps where very nice and helpful. I’ll l be using the zte zmax pro till the note 8 comes out. Not a bad mid range phone afor under $200. Note 8 can’t wait.

    • Rob

      Note is most assuredly dead now. As it is, Samsung can’t figure out the fault that caused the issues in the first place and revealed they may have to delay the Galaxy line next year as a result. They have been unable to determine if it was the battery itself, the charging circuit, or something else in their technology changes from the S7 and S7 Edge to the Note 7 that caused the problem.

      • KnirpsLyn

        Samsung themselves said there would be a Note 8. Why does everyone think it’s dead?

        Graco strollers killed 8 babies, there are still Graco strollers.

        Fix it, move on.

        • Rob

          I’d like to see where they officially backed a Note 8 when they aren’t even sure when the S8 will be coming since they can’t figure out what fault in the phones is triggering fires.

  • Android 17

    Maybe I would return mine if they had the fucking LG V20 in stock. Every store in my area has been sold out since the 28th and I’ve called every day to see. I can’t be without a phone for even a day because of work. Stock up on other phones TMO if you actually want people to return these things.

  • mreveryphone

    Looks like they’ve already updated Samsung Pay not to work or update to the new version. There’s also a message stating some apps won’t work with the phone anymore…

    • Note 7 User

      Rooted it. Problem fix!

      • KnirpsLyn

        If I root it, will that circumvent any problems with carrier shut off, etc?

        • Rob

          No. If they block IMEIs, which I am willing to bet is the next step, you will have a nice brick.

  • Jason Caprio

    I am pretty sure the Note 7 fiasco helped drive increasing sales of the Google Pixel. Google is probably laughing their way to the bank over this lol

  • n910

    Very questionable practice at best. If not totally illegal, then at least highly unethical. I have no problem signing release of liability and taking full responsibility for any consequences of continuing using the phone, but I do have a problem with any entity remotely crippling (or materially affecting) performance of the phone, which I purchased legally.

    I have already contacted both t-mobile and samsung to express my displeasure regarding the update. The moment the update hits my phone, both samsung and t-mobile legal department going to get a “nice” letter from me advising them that I seriously consider legal action against both of them. If it turns out that the case cannot be elevated to a class action, I’ll pursue it in a small claims and try to get a judgement against them (just to show samsung and t-mobile that what they’re doing is wrong).

    Both Samsung and T-mobile done their part with the recall. This is total overreach and unnecessary. The maximum they could do just ask for release of liability from anyone who decided to keep the device.

    • Josh Austin

      If it’s worth it for you to go through all of the trouble of taking them to court or making a case against them, then go for it.

      I understand what you’re saying, but also feel like T-Mobile and Samsung have given customers plenty of time and enough warning to turn in devices on their own. I ordered the V2 of the Note7, but ended up returning it also, because it wasn’t just me that was at risk. It was those around me and it didn’t seem worth it to put so many lives, especially loved ones, at risk just because I bought something legally.

    • Bklynman

      This phone wiil not get any kind of updates,security patches etc.

      • n910

        Even without any updates note7 will be top phone until note8 (or whatever they call it) comes out (unless Samsung intentionally cripples it, of course).

    • Acdc1a

      Unless you never leave your home, you don’t get to make that decision. There are other people who don’t need to be a part of your phone fire.

      Read your terms of use. You own the hardware alone. The software is not yours and you only have a license to use it. I hope T-Mobile and the other US carriers take the step to eliminate the imei numbers from the network.

      • n910

        Any psychopath can purchase a weapon or operate a motor vehicle, yet it’s not my decision to keep the phone i purchased with the power of 3 aa batteries, even if it’s recalled…? Should my phone (or any other property) cause any damage to anyone, they’re welcome to file a claim against me. Needless to say, when I fly, I switch back to my note 4 until I’m back home.

        Intentionally limiting battery charge to 60% is a hardware issue (materially affecting performance of the device) just as blocking the device to work on a network. If you don’t agree, then good luck convincing so the judge or jury panel.

        • Rob

          And good luck to you convincing a judge or a jury panel that your disregard for a very public recall of a device that uses LiCo batteries which can catch fire or worse is trumped by the fact that you purchased the device. There are no consumer protection laws when it comes to people who choose to keep a device that has been recalled.

        • n910

          There are no laws mandating consumers to return a recalled device either. This voluntary recall is just an advisory, as reflected in official CPSC wording. The issue is mainly about manufacturer and carrier overreach, not so much about consumer protection. It should not be within the scope of samsung or carrier to unilaterally decide the fate of the device after properly executed purchase contract.

          That being said, I do agree that judges might be sympathetic to samsung and carriers, regardless of how questionable (from legal standpoint) their practice is.

        • Acdc1a

          “1. We have the right to revise and amend these terms and conditions from time to time by posting them on our website.

          2. You will be subject to the policies and terms and conditions in force at the time that you order Products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products)”

        • n910

          Anyone can write anything in their terms and conditions, but it’s not binding/enforceable in a court, if it’s against local laws. So local/state/federal laws always take precedence over anything written in terms and conditions.

          Samsung can write in T&C that “at any time we can demand our product back by fully refunding your purchase price and you agree to take it back within 7 calendar days of our demand”… but this will not be enforceable in any state (at least I don’t know any US state which allows this).

        • Acdc1a

          You only have a warranty of merchantability claim which is more than offset by the fact that they offered you your money back. Anyone who has read the terms and conditions which are there for you the first time you power up, and taken a simple BLAW 101 class can tell you this.

        • n910

          The issue is not that seller won’t take back the defective product. The issue is that manufacturer/seller cannot retroactively and unilaterally “change” their mind and demand the product back after properly executed purchase contract. Just like if you sell something, there is no law allowing you to change your mind and demand the item back.

          Of course, both samsung and t-mobile understand this, that’s why they don’t demand their phone back… they just cripple the phone remotely to such a degree so the customers will “voluntarily” bring the item back under mentioned warranty of merchantability clause, which they’re happy to satisfy in full and promptly refund your money along will some additional “inconvenience” perks…

      • Dcwiker05

        There are still people driving around with Takata air bags, hell there’s probably still messed up no brake Toyota cars on the road. This man is right, just like Sony got sued for taking away “other is” this is retroactively limiting functionality. And as someone else said, causing them to have to charge the phone more makes no sense.

  • I say give me compensation for selling me a phone that could possibly explode. I mean I used my tmobile jump for this phone and then they did a recall. Then recalled the recall phone.. then cancelled the phone entirely and i had no options I wanted.. the best phone they had at the time was the phone s7 edge which I already had so now I have to jump to a phone I had prior ? Now I was thinking of v20 or the pixel xl both of which are backordered or not available. I know it’s not tmobile fault but now I have to have a phone only charge to 60% or jump to a phone I do not want?

    • Critic4U

      did you get the promotional netflix, watch or memory card ? Because if you did then that was your compensation.

      • Yes I did. But if I get the pixel xl it will be useless to me. But if you want me to get rid of the note 7 which at this point I don’t want to deal with. Make it a little easier for me to get a new phone and not force me on something I do not want.

    • Charis

      You shouldn’t have to use your JUMP to get a replacement phone – they will refund the phone in full along with any accessories you purchased with T-Mobile, without sacrificing your upgrade options. Samsung has been offering a bill credit up to $100 for the return as well.

      • Charis

        Although I do understand your frustration at finding a comparable replacement. The S7/S7E are lovely phones, but the S-Pen was the primary reason I choose the N7, and Note 5s are hard to come by, at least in my area.

      • Josh Austin

        I returned my device about a month ago and was refunded the money for it, along with money I spent on accessories, but am still unable to JUMP until November 27th. MyT-Mobile still says I have a trade-in processing, which I don’t. I’ve called multiple times to get it taken care of and no one has been able to help. The last representative I spoke with on Friday said that by Monday, it should be all cleared up, but we’ll see.

        I’m also still waiting on that Samsung credit…

        • superg05

          they did your return wrong

    • Panzer

      I empathize with the lack of current phone choices, but as to the Note 7 compensation I feel I was over compensated already. With my pre-order gift, Free Gear VR, all accessories from both Note 7 (including styluses) and $50 in bill credits.Not to mention the things I never even took advantage of like the Samsung Pay promotion. For a phone immediately there’s no shortage of older phones for cheap for out there until something better comes along.

    • Just a fyi i did the trade in for the lg v20 via jump and it went really smooth.

  • Genecio

    Anyone hear about Samsung Top Loading washing machines exploding?

    • Dcwiker05

      Catching fire. But yes.

  • Genecio

    Off Topic: Did anyone who pre-ordered the LG V20 receive their E-Check rebate yet?

  • Note 7 User

    Thanks for the heads up. I won’t accept any updates. I have no reasons to return my phone just because a few idiots looking to cash in on Samsung. I highly doubt all those phones exploded!

    • Acdc1a

      Yeah, because Samsung would have recalled a whole line over a couple pf fraudsters.

    • n910

      You don’t have a choice (unless you find a way to disable updates). You can postpone an update maximum 3 times, after which it will install itself automatically.

      • KnirpsLyn

        …find away to disable updates? There’s an option in settings to only download updates manually. Every person should enable this on any phone. It’s really quite easy.

        I don’t know what ‘3 time’ thing you’re talking about. I didn’t download the update on my first Note 7 that limited battery and I held an update on my Note 5 that bricked my S6 for over two months.

        • n910

          That manual setting is not going to help according to t-mobile tech support. The update is going to be forced upon and user can postpone the update up to 3 times.

        • Debra Premo

          I thought I could just keep postponing … nope it did it today :'( . Which is silly since the problem is supposedly the battery yet they have given us an update that requires it to be charged more often

    • Philip

      You never know when it will explode. If your house burn down, insurance is not going to pay as its negligence on your part.

  • Mike

    Get rid of that phone while the getting is still good. Sounds like TMO and Samsung are making it hard to keep the phone in use. With reduced charging capacity that thing would need to be constantly charging. You’ll never be happy with that phone.

  • Anthony Colonna

    It is wonderful that T-Mobile will refund accessories that were purchased from T-Mobile, but what about accessories that were purchased from Best Buy, Amazon, etc.? I’m past the return period and stuck with about $150 worth of unusable accessories. Has anyone been successful in returning accessories to Best Buy and/or Amazon that are past the return date?

    • Panzer

      Amazon accepted some some returns on accessories but not all. Not idea on Best or other stores.

    • Gregory S

      I bought a screen protector and a case for my Note 7. Best Buy took them back without any problem. The screen protector was already applied to the phone and I had thrown out all of the packaging for the case and screen protector. Best Buy just removed the screen protector and put it in a plastic bag. I was past the two week return timeframe but they gave me no problems.

      One other thing. I bought my Note 7 from T-Mobile, not from Best Buy, so it wasn’t like they were taking the accessories back because I bought the phone from them.

    • mreveryphone

      I just did a chat session with a Amazon csr last week and was able to get the return labels sent to me for the cases I bought. The rep said even though the return time had expired they are still refunding money for note 7 accessories due to the recall. Hope this helps.

  • n910

    Seems Package Disabler Pro/Premium does the trick again without any root, as has been mentioned in this thread earlier. So, anyone who haven’t got the update yet (or just postponed the update so far) can prevent the update by following the instructions on xda forums. Keep in mind you’ll need version 6.3, since the most recent version removed that capability. And don’t forget to turn off app auto update to prevent disabling this valuable feature.

    • Rob

      You’re just delaying the inevitable. I bet the letters will be going out soon warning people with them to trade them in or the IMEI will be blocked. Samsung wants to bury this as quickly as possible and since they don’t even know what the malfunction is, for all we know everyone with one of these phones will suffer catastrophic failure over the months. If it’s the charging circuit or an impurity in the cell, you’re on borrowed time. Actually if it’s the latter, the time to catastrophic failure will be even quicker since the phone will be on the charger more.

      At the very least if you’re going to keep the thing, get a standard 5V/2A charger and stop using rapid charging. The higher the temperature of the cell, the more likely it is to catch fire.

      • n910

        I don’t plan on using it forever… just until the next generation is out. So any delay in parting with the phone works fine for me.

        As for probability of battery failure down the road, I tend to think the longer the phone was out the lower the chances it will have issues in the future as evidenced by most reported cases within the first week or two of usage and near total absence of new cases since it was pulled out of production, even though there are hundreds of thousands still in the wild. It’s been 2 and a half months so far… around 9 more months to go…

        Fast charging can be turned off internally as well, though I didn’t notice any substantial temperature difference between the two charging modes. In fact note7 is much cooler than older samsung phones (s6 edge for example).

        • Acdc1a

          I just don’t get why you wouldn’t take the full refund, move to a Note 5 or Galaxy S7 Edge, and you’ll have something viable to trade in or sell when the next generation comes out. Right now you’ll have nothing but a brick…a worthless brick.

        • n910

          Because both are (substantially) inferior devices. I do have note 5, but I need 3 64gb note 5 just to transfer the same content to my phone (because of no microSD suport). That’s the reason when I fly I switch back to my note 4 (which is the closest replacement for note7), not note 5.

          I had S7 Edge as well and JOD out of it after using it for couple of weeks. They may seem similar, but they’re not. Here are couple of differences out of top of my head important for me: No s-pen, smaller screen, edge curvature is subpar prone to unintentional touching, impossibility to run 2 instances of the same app simultaneously (no secure folder feature), lack of Grace UI etc…

          And i’m not talking about iris scanner, 64gb for base model, HDR video playback support, gorilla glass 5, USB type-C, cat 12 lte, improved always-on screen, availability of certain unique colors etc…

        • Acdc1a

          You’re the one who will have a useless brick. I wish you luck and I mean that.

        • n910

          Thanks, I have no problem with that at all. Btw, it’s on JOD and I can exchange it anytime I want regardless of whether samsung or t-mobile still offer the refund program… but i love technology, so quite possibly i may keep it as a collector item eventually.

        • Brian M.

          you realize that the 7 Edge and 7 are getting the Grace UI with the 7.0 update right?

        • n910

          When? As of now both are listed in “manufacturer development” stage on t-mobile software update page, which means most likely final version may not be released this year. Plus, lack of Grace UI is not the only (or even the most important) deficiency of s7 edge over note7, as I indicated above.

          So, yes, I do realize that, but that’ll be little consolation for s7/s7 edge owners when the update finally reaches them.

        • Brian M.
        • n910

          That’s beta, which gonna run till mid december… so final version will be released no sooner than end of december or january 2017.

    • Diana Gullo

      I have the 6.6 can I still do this and if so what is the package name I’m looking for to remove

    • Otis

      Thanks to post like this,the app has been disabled.

  • that_guy

    I think these are becoming a collector’s item.

  • limeybastid

    look forward in getting one from craigslist for peanuts soon.