T-Mo Personal Cellspot and GoGo in-flight texting available from today

asuscellspot

Last week, T-Mobile announced its latest Uncarrier phase, setting Wi-Fi calling and texting free by ensuring that all new phones on sale would be compatible with the service, and signing a deal with GoGo for in-flight texting and voicemail. The latter of which is available from today.

But the cherry on the cake was the new Personal Cellspot.

Available for every qualifying Simple Choice customer with a high-speed broadband connection and a Wi-Fi calling capable smartphone, the T-Mobile Personal CellSpot™ is like having a personal T-Mobile tower in your home – or wherever you decide – powered by proven Wi-Fi technology.  You’ll have a “full-bars” T-Mobile experience and HD voice calling over Wi-Fi for coverage beyond the reach of cellular. All a customer has to do is go into a T-Mobile store or call T-Mobile’s Care line to get a Personal CellSpot sent to them for no extra charge with a $25 refundable deposit.”

The Cellspot is essentially a modified ASUS dual-band AC wireless router with fantastic range and speed that’s been optimized to prioritize Wi-Fi calling and texting without affecting performance. And it’s available from today for qualifying customers. If you’re on Simple Choice and you have a high-speed broadband connection at home, you’ll be able to take advantage by putting down a deposit of $25. For a router that’s worth over $200, that’s a steal. Of course, if you decide to return it, you get your deposit back.

Key Specs of the Personal Cellspot:

  • Compliant with 802.11 a/b/g/n/ac standard
  • Dual-band data rates (2.4 GHz and 5 GHz) of 1900 Mbps
  • 3 external antennas to extend coverage up to 3000 square feet
  • Encryption: 64/128-bit WEP, WPA/WPA2-PSK, WPA/WPA2-Enterprise, WPS
  • Dual USB ports

It’s available in select retail stores and online through T-Mobile.com from today. Of course, if you don’t qualify to get it free with deposit, you can purchase one for just $99. Again, a steal for a router worth so much more.

As a sort-of pre-warning, the router doesn’t have a modem built in. So don’t go throwing out your wireless router modem just yet, or your standalone modem (if you have one of those).

Let us know if you’re planning on picking one up.

Somewhat coincidentally, I have my own ASUS RT-AC68U wireless router arriving today, which is very similar to T-Mo’s Cellspot (if not virtually identical). So I’ll have the same setup experience as you, without the Wi-Fi calling (until my EE-powered iPhone 6 Plus arrives, at least).

UPDATE: It’s not available to buy online yet. You can order over the phone, or in store.

UPDATE #2: Stores can’t sell their inventory, apparently. They’ve got the stock, but a system glitch is getting in the way. A reader got in touch with the following information from his local retail locations:

” You cannot get CellSpots in store until the 24th due to a system issue. They do not have it in the system to sell in person. But they can sell their stock from warehouses, and ship-to you. They can set this up in store, or over the phone. (Just tried to get one from 2 different stores.)

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  • Hurlamania

    You can’t get them in stores today it was pushed to the 24th , if you goto a store they can have you one shipped

    • Cam Bunton

      Good to know.. official PR spiel is “today”. I’ll get in touch with execs. Is it all stores? Some stores?

      • Hurlamania

        All stores, if you go in they can order it for you to be shipped. Apparently they want to get a feel for response and not run out in 5 minutes

        • Ron

          Same for calling. Was just told the 24th for stores and calling.

        • Mark

          I just got back from my local store- they had 5 in stock and after a number of phone calls, 45 mins of searching through their system they called up and ordered one to be shipped. As others have stated – the $25 deposit is waived until 24th and free shipping.

  • Chris Hilbert

    Getting error trying to buy.

  • bdbman

    I’m not seeing where to get them online. Can anyone help?

    • Adrayven

      same question. :)

    • Chris Hilbert

      It’s under accessories. $99. As posted a few comments down, error ordering though.

  • Adrayven

    Where do I order?

    • Cam Bunton

      Another question to find the answer to. Is there a function in MyT-Mobile to check maybe? Since you have to be an existing customer to get one?

    • sushimane

      if u type in the find box cellspot it would bring u to the page but i cant find it in the mytmobile page.

    • JamesG

      If you want it free you have to calll

  • bruce

    it was under accessories but its showing $99 I thought it was $25

    • Adrayven

      Just found it, same… you might need to go into store to pre-qualify?

    • Cam Bunton

      It’s $99 to buy (prepaid/non-credit check customers/additional cellspot). $25 deposit for Simple Choice customers.

  • GreatNews

    Was just wondering, what’s this? 4G LTE Signal Booster support.t-mobile.com/community/coverage/personal-cellspot/4g-lte-signal-booster

  • pd

    You will not get this until 24th of this month. It is not available online. It can only be purchased
    In store or by calling customer care

  • GreatNews
  • Here’s a link for the 4G LTE Signal Booster… it’s charging the full $500 apparently… Probably a few point of sale kinks to work out as it goes live.

    http://www.t-mobile.com/accessories/t-mobile-4g-lte-signal-booster.html

  • Maximus

    How is this different than a personal wireless router? Would I really need one if I already have a router? Or is this specially tuned for WiFi calling?

    • VG

      My understanding is that the router has a built-in Quality of Service feature that will give priority to WiFi calls to ensure the calls have sufficient bandwidth for the calls.

  • Ron

    Just got off the phone and was told not available until the 24th because of software delays on their end.

    • Bibbit

      It took two phone calls, but I was told my order is placed and it will arrive around the 26th. I do think she said it ships the 24th.

    • SteveG12543

      I just got off the phone and was told it wasn’t available for sale until Friday after getting transferred in a big circle lol…

      • Pissed off customer

        Call back again. I would…

        • SteveG12543

          I might in a bit. Feeling lazy today lol. I wish they would just fix their online ordering, so much easier.

  • GreatNews
  • nelagster

    Cam – I just called T-Mobile and ordered my cellspot. The rep told me all orders placed between today and the 24th will have the $25 deposit waived. I’m not sure if this applies for everybody but someone else on the r/tmobile subreddit confirmed this as well.

    • Bibbit

      That wasn’t mentioned when I ordered mine a few of hours ago. The order does show up on my account though, so I know that it was placed.

      EDIT: I just checked the order and it shows a $0 amount. But that could be because it hasn’t yet shipped.

      • nelagster

        yeah again I’m not sure if this applies to everybody but I asked her and she said it did. (although she also didn’t know the difference between the cellspot and signal booster until I told her haha)

      • nelagster

        So where on your account page does it show this order? Do you click phone and then order status?

        • Bibbit

          The main My Account page, after logging in, had an alert showing I had an outstanding order. I believe I clicked on that and it brought me to the order page.

    • Bratty

      Well, I had the same experience. Dont know what it means for others. I am being shipped one for free/no deposit.

    • Trevnerdio

      WHAT. WHAT. Yes please.

      • nelagster

        Yep! Looks like more people have confirmed it’s free until the 24th

  • Ryan

    I just ordered one as well by calling T-Mobile. They had to transfer me to the tech support branch but he was able to do it and there was no $25 deposit required either for my order.. Already got the text that it was ordered and it should be here next week with free ground shipping.

  • Jaramie Black

    I called and they are sending me one right now. I’ll let you know what I think when I have some time to use it.

  • Adam Pranda

    According to this article the new Cel-Fi is also now available:http://m.digitaljournal.com/pr/2193445

  • Big B

    Does this thing have any cable inputs or is it 100% wireless?

    • Bibbit

      I believe it’s essentially a $200 ASUS RT-AC68U router (a very good router) with the firmware tweaked to prioritize wifi calls.

    • Adrayven

      It’s a router, 4 GB ethernet ports, 1 WAN, and USB 3 on back for printer or HDD.

    • Paul

      Most routers do have Ethernet inputs. I’d do a google search of the model number to see the specs, which will contain that bit of information.

  • D_Wall__

    I want this and will order now but i have a nexus 5, I feel like they are going to want me to upgrade first..

  • sushimane

    For those who aren’t on simple choice the 99 dollars do we get to keep the cellspot or do we return it if ever switch to a different carrier? Just curious I’m not saying I would switch.

    • Adrayven

      You’re buying it when paying $99, it’s yours.. use it as an ash tray if you like, or not. lol

  • Pissed off customer

    CALL Customer care. I qualified for a FREE Cellspot Router and FREE shipping. My total: $0.00
    Not a pissed off customer at this time…….

    • HeatFan786

      I went in the store and they did the same for me. I also had a battery life issue on my S5, so they ordered me another one and will waive the $5 fee for exchanging it. Woo hoo.

  • Adam Pranda

    My other comment containing the link is waiting to be approved, but the Cel-Fi signal booster was also released today.

  • Justin Cessna

    UPDATE! You cannot get them in store until the 24th due to a system issue. They do not have it in the system to sell in person. But they can sell their stock from warehouses, and ship-to you. They can set this up in store, or over the phone. (Just tried to get one from 2 different stores.)

  • david c

    And I would be happy if only they would push out the wp 8.1 update for nokia 925 so wifi calling would actually work

  • Big B

    I just got one, shipped to me for FREE, I have a Nexus 5 and they didn’t ask about me upgrading or anything. It was super easy. They are waiving the $25 until the 24th so if you want a FREE wifi router, call today. or this week. She did say something about setting up a sim card or something in the router but there is no contract or anything. FREE wifi router for me! It looks like if you call before the 24, you can get it for FREE, no 99 dollars to keep it it, no $25 dollar deposit. It is your free and clear.

    • DaveTexan

      Hmm, what I heard is that you have to pay $75 if you return it damaged or $250 if no return when you cancel your TMO account. So it is free as long as you remain a TMO customer I believe. It’s a very nice gesture from TMO considering the market price of this thing is about $200 from Newegg.

    • MattDinCT

      I was told the same thing about the sim card. Why would the router need a sim card? Anyone have an idea?

  • DaveTexan

    Ordered one for free over the phone, too. They previously offered me a $90 credit to buy my own cell-booster but I didn’t use it because I’m not confident about the quality of $90 boosters. (Believe good ones cost at least $200) I hope this solves my drop call problems with WiFi calling, if so they can be sure I will continue to pay my monthly dues without a switch. The drop call issue at home is my #1 issue with T-Mobile… their coverage is quite okay on the road at major cities but I am not on the road that often….

  • monkeybutts

    Deposit waived till the 24th. Can’t wait to get this new router my old one is slowly dying with all the devices I have connected to it.

  • SteveG12543

    Guys! Before you buy it outright try to use the code RMNOTCLASS30 for 30% off. My T-Mobile cart accepts it and it brings the price down to $69.30. When I called to buy it they said the cellspot wasn’t available until Friday.. Not sure if I feel like calling back to try and get it now or if I should just wait for them to sort out their online ordering lol.

    • Thanks! I like the idea of paying a little more for it than to take their free router. I want to flash the firmware anyways.

    • Awwww it looks like they updated that promo code and now it no longer works.

  • is this waiving of the 25 dollars, a call thing or does it apply in store also?

    • Larry Lambert

      I got it in the store but they had to call technical support to order it.. and there were 2 router options available, so not sure what that was about, but they sent both to me.

  • ProudPapa

    I am frustrated with my experience… I have a Cel-Fi at home, because I have horrible coverage. CS transferred me three times, and I ended up at a very friendly tech support rep that tried everything she could, but they won’t send me a router until the Cel-Fi is completely returned. So that means I have to wait until the return box on the 26th, then for it to ship back, and then for them to process the return. I understand having only one or the other, but once I have started the return, they should be able to process the router. If the Cel-Fi doesn’t make it to them, I get charged $300+ for that device anyway, so it’s on me.

    She offered to waive the shipping on the router AFTER the Cel-Fi is completely returned (up to a month), and the I call them back to order the router once I get confirmation the Cel-Fi is received back, if the router is even in stock any more.

    What a pain and hassle. Plus, I will be too late for the $25 to be waived on the deposit. Not a great day to be a T-Mobile customer. ;(

    • T-Mobile Cares

      When you ship the booster back to us, please call and provide us with the tracking number. Once we can determine it is in UPS’s hand we can then ship you the router. Hope this helps.

      • ProudPapa

        Thanks, that helps a little. The rep on the phone didn’t mention that. She said I had to wait until it was received back at the warehouse and checked in. I’m glad to know that with the UPS tracking number I will be able to cut a little time off. I appreciate you reaching out.

  • Keyur

    I was able to get a free router with free shipping. Few things to remember is that the router should be returned should you cancel your service else there is a $100 fee for it. Damaged router fee is $25.

    • Hmm… tempting. I want to flash my own firmware on it.

    • neospade44

      How in the world!? I just called customer service got transferred to technical support and said they couldn’t sell it because their system was down at the moment. How did you manage to order one?

      • Keyur

        I dialed 611, at the prompt said representative, got on their call me back service so that I don’t have to wait on the line. They called me in like 30 seconds, told the rep that I am interested in the CellSpot router, she knew what I was talking about. She did say about $100 fee if I cancel my service and don’t return the router. The replacement cost of the router is $0 (if it stops working). She said that order number will be texted to my phone. Thats it. Hope this helps.

    • archerian

      whats the damaged router fee? for a replacement?

    • David Neely

      I was just told that the damaged router fee is 25% of replacement cost which can be up to $400.

  • I thought that the idea was to get away from carrier phones to generic phones. I don’t want to be limited to the choices a carrier offers, but, until Android, like iOS 8, has built-in WiFi calling standard, a signal boosters i the best choice.

    Of course, TMUS is thinking not of its customers, but of its bottom-line: a signal booster is more expensive than a WiFi router. And, with TMUS spotty coverage, it’d have to rely heavily on signal boosters, especially as it aims to increase its subscribers.

    And why, why, aren’t prepaid customers offered the same deal? Why does TMUS favor those who pay the regulatory fees over those who don’t? Neither plan has a contract, so this practice is rather un-uncarrier.

    Besides, why would I ever replace the finest WiFi router I’ve ever had, an Apple Airport, with a crummy Asus router?

    • mctommy

      It’s available for prepaid for $99. They don’t favor one over another, they don’t want to have someone without identity to come in and grab one for $25 and never bring it back… no recourse to get their money back.

      Your apple airport express is not the finest router, these asus have been the best and most solid routers for the last few years (highly customizable, tons of feature, dual band AC, etc…)

      • Fair enough, but TMUS could identify such customers and extend them the same deal.

        After getting tired of WiFi dark spots in my average-size house and going through a bricked router almost every year from all known brands, I’m quite happy with a router that I can forget that it’s existed for the last three years of flawless and reliable work.

    • Cam Bunton

      1. You can’t just give customers hardware who aren’t guaranteed to bring you income every month.

      2. You have to have a Simple Choice plan to get it for free. If you end your Simple Choice plan, you are no longer entitled to use the free router. One would presume if you end your plan, you’ll have to return it, or buy it.

      3. If you don’t have good enough signal, the Signal Booster isn’t always viable.

      4. Asus has better range than the Airport. Their routers aren’t “crummy”, the last few dual-band Gigabit AC routers are some of the best on the market. If not THE best.

      • 1. There are no contracts at TMUS, so even postpaid customers can leave at any month.

        3. Typically the signal is weak inside the building, when placing the booster near a window to strengthen the signal inside makes it a viable solution.

        4. The router that preceded the Apple one was an Asus, whose short 5 month life prompted me to give the more expensive offering a try, a wise move.

        • Anon

          postpaid customers can leave at any month yes, but they at least have your information to bill you the cost of that router should you decide to leave. no way are they going to give prepay that option when they cant track you down to recover the cost of the router if you just up and leave.

        • Fair enough. The TMUS price is still lower than the MSRP for the router.

        • Andy

          CNET router comparison: cnet.com/products/asus-rt-ac68u-dual-band-wireless-ac1900-gigabit-router/2/

        • Cam Bunton

          No contracts, no. But, almost every Simple Choice customer has an EIP too, which they’d have to pay off if they wanted to leave. Hence – guaranteed income. There’s nothing like that with Prepaid. They can’t just give out free hardware to anybody. That’s insane.

          “Typically”? If you don’t have any LTE at all, “typically” doesn’t help you get it.

          Check reviews for the ASUS RTAC68U. It’s fantastic. I installed mine yesterday, it’s faster and further reaching than my AirPort ever was.

        • 1. Any data on the ratio of customers on EIP? And just who do you hoot for, the TMUS customer or TMUS? For it’s in the interest of customers, whether prepaid or postpaid, to have access to the network.

          2. Yes, typically the LTE signal is weak. What’s your point?

          3. Let me know in three years time if it’s still up and running without a single reboot whatsoever.

        • Cam Bunton

          My point was that some people don’t live in an area where there’s LTE signal. So a Signal Booster won’t help at all.

          Prepaid customers do have access, they just have to buy it, since the same guarantees of income don’t exist. And Simple Choice customers who cancel would have to do the same..

        • No, they wouldn’t. When a postpaid customer cancels his plan, he has to return the booster. This could be easily extended the same way by identifying the prepaid customer if TMUS wanted. This differentiation between prepaid and postpaid customers after the end of contracts is extremely annoying and like all the other carriers have been doing for decades. Call me an idealist for expecting TMUS to be more like TMUS and less like the other carriers.

        • Cam Bunton

          Also, I wasn’t as lucky as you with the AirPort. I stopped using mine after 12 months because it wasn’t reliable enough.. I’ve tried all manner of others and keep you posted on this one. Seems great so far..

  • Nathan S.

    So its $99 bucks for anyone on a plan other than the Simple Choice plans. Not too terrible I guess.

    • Linda Diefenbach

      Especially it goes for $199 or more for the original router.

      • archerian

        can’t wait to get it on ebay or CL for around $99.. its a steal for that price.

      • Nathan S.

        yep. Seems worth it.

  • Myphone007

    I just placed my order with customer service. Paid for overnight shipping!
    I also got a text with confirmation that my order was shipping overnight and will receive tomorrow. Someone here said it won’t ship until the 24th, this is clearly wrong.

  • VG

    I ordered one today, but the CS rep told me that the $25 deposit would be charged on the 24th. Not sure if something got lost in translation, but that is not the same as “$0 deposit if ordered between now and the 24th.”

    • Michael Tran

      I was told I’d be charged 25 dollar deposit by that time IF I don’t have a qualifying device with wireless calling. Hopefully the iphone should be in by then.

  • Myphone007

    Anyone have suggestions on how to hook up with an existing Asus RT-AC66U?
    Should I turn off the wireless on the existing? I don’t want conflicts..

    • Tinger12

      Shouldn’t need to. The TMobile device is an Asus RT-AC68U. Direct replacement for your AC66U

  • John

    I just got back from ordering one in-store, before reading this article and comment thread. They said that they were having to order them to ship to my home, but wouldn’t be charged the $25 “shipping fee”. I corrected the employee on that point. Since it the deposit that is being waived. They had me sign a coverage solutions use agreement saying that I would have to pay $100 if the device is not returned if I cancel T-Mobile Service. In the form, it says that I must pay for a replacement cost of up to $400. but verbally, I was told $100. It might be easier to use the 30% off code mentioned below and just buy the thing outright.

    • Larry Lambert

      they didn’t make me sign anything or even tell me about replacement cost.

  • Linda Diefenbach

    Just called customer service…Ordered…No deposit..$0 cost. Will be received by Sept 27th. YAY!

  • neospade44

    Some people are able to order via customer service while other like me can’t. What gives? I called customer service got transferred to technical support and said they couldn’t sell it because their system was down at the moment. How did you all manage to order one?

    • T-Mobile Cares

      Sales of the unit will not be available until September 24, 2014. Currently we are experiencing system issues, that will be resolved as soon as is humanly possible. Please bear with us. Unist may also be ordered at your local T-Mobile stores.

      • neospade44

        Thanks for the reply. Customer service rep called back, as she had stated she would as soon as the system was back up running. CS rep provided the help to order a Personal Cellspot with free UPS shipping and no down payment or deposit, waived. Thanks, T-Mobile, CSR and T-Mobile Cares. By far the best customer support.

      • Guest

        is this just online sales starting sept 24th? i called the tmo store by me and they said they have 5 and i was going to plan on picking one up. dont want to go down if they arent able/allowed to sell it to me

  • SirMakoto

    so there’s absolutely no mentioned of a $5 monthly fee here, but i am told by a csr that the first 30 days would be free, then $5/month after that, so it’s like renting a router. some say there’s no such fee, but i’m gonna pass since i already have the netgear R7000, and don’t wanna deal with the hassle of calling again and returning the router.

    • T-Mobile Cares

      There are no fees for “renting” this device.

    • Cam Bunton

      No renting at all. Just a deposit of $25.

      • T-Mobile Cares

        No deposits either, through September. 24, 2014.

      • SirMakoto

        i was aware of the $25 deposit fee being waived, and the ups ground shipping is free as well. some has mentioned on Slickdeals that if they don’t return it after they cancel their wireless service with tmo, they’ll be charged $200, $250, or even $500. i can understand the charge back, but i was specifically told that there will be a $5 monthly fee for owning this device, and that rep sounded like he know what he was saying. i can always call back and some other rep will tell me there will be absolutely no fee to this, but according to my experience with tmo, worst case is i’ll need to return the router.

        • SirMakoto

          so i just called again, and this time the rep gave me something a little different. no deposit, free shipping, and NO MONTHLY fee. she went through the process of ordering it for me, but at one point got a system error, and that’s because i NEED TO BE ON A SIMPLE CHOICE PLAN. so no go for me on a grandfathered plan. sigh…

  • T-Mobile Cares

    The $25.00 deposit it’s being waved through September 24, 2014. After that date, deposits will be required for the unit. Hope this cleats yo any confusion.

    • neospade44

      When can we order, given there is a problem with the the CS ordering program.

      • T-Mobile.Cares

        Our engineers are working to resolve the issues. Due to demand, I would wait until over the weekend to attempt to order the unit. It will still get to you in a timely manner.

  • xtasys

    i would like to buy the cellspot outright ($99) but i cant find it on tmobile page not in devices or accessories. can someone pls post a dircet link if its allow here to the cellspot pls :/

    • PHL

      It was available to order on the website this morning (around 6am Pacific), but only at the $99 price. Looks like it’s been taken off the website for the time being because I can no longer find it.

      I managed to order one through Customer Service/Tech Support. $25 fee waived. ETA is Sept 26.

      Tech Support rep didn’t mention anything about the charges if I cancel TMO service. I wonder how TMO would enforce that anyway.

      Tempted to buy another one outright if I can apply the 25 or 30 percent discount code.

  • Travis Tabbal

    Went to a store this morning. They had them in, even brought one out to sell me, but couldn’t get the system to find it. Bit of a fail on TMO’s part. They knew this was coming, nobody thought to test the system update? Whatever. The store manager called in and got one ordered for me. No charge, no paperwork. Would have been nice if they could just give the support people the serial number of the one on the table in front of us, but again, minor issue. No deposit, free shipping.

    • Same here but I was trying to buy one outright.

    • sticksabuser

      I can confirm this. Had the same experience at a store in pittsburgh

  • just picked one up at my local Tmo store.. just finished setting it up

    • GreesyAnkles

      What ISP do you have? I have Comcast W/ a Cisco Meraki AP. My internet still sucks ass. Do you have control over all the settings like Cisco’s products?

      • I have Bright house.. the router has a full range of settings you can play with

        • GreesyAnkles

          did you throw down the $25 deposit?

        • no i did not have to.. they are aware of the waiving until the 25th

        • keeb

          Are you in Florida or Indianapolis? If indy, what store?

        • Florida

    • MattDinCT

      Is it true that it comes with a sim card? If so, did you have to do anything with it? When I ordered today, the TMO rep said I would have to call and activate the SIM that comes with it? Very confused about that part!

      • i see nothing about a sim and had use no sim as far as i know.. mind you I have an IPhone 5 so have yet to test the wifi calling until friday.. Will try latr with the wifes nexus though

    • PHL

      Does it have the AiCloud and Download Manager features? These are not documented in the TMO manual.

      • i see no mention of it.. but it does say to check the asus website for further info

    • carcomptoy

      How did you do it?? I just went to two T-Mobile stores, and they said they’re only allowed to have one shipped to me.

      • Believe it or not they took a photo copy of the serial number and said they will enter it when the system goes live. I have been dealing with the store for years.

        • carcomptoy

          #luckybastard

  • ND

    Just out of curiosity can it be used as access point?

    • archerian

      yes, its a t-mobile branded regular wireless router with a few QOS capabilities

    • OZ

      I do not see why not.

  • Tinger12

    Just ordered mine from Customer Care, will be here by the 27th. No $25 deposit at this time and no monthly fee as some have been saying they were told. Took all of 5 minutes

    • Likki

      Same here

  • Peter Truong From Riverside CA

    Went to 2 tmobile stores, was told we need to call customer service to order it.

  • OZ

    Returning the signal booster I had, and getting this router. Let’s see how it plays with the AT&T U-Verse modem, and if there are no issues when setting it up in bridge mode.

    $0 out of pocket

  • Tech Twittle

    I see a lot of conflicting info being handed out by T-Mobile reps and store as to what happens if the router is not returned on leaving T-Mobile, when obtained on the $25 or $0 deposit. Cam, can you clear this up with T-Mobile officials that know how this promotion is supposed to work?

    • Tech Twittle

      Also can those on grandfathered plans get the deposit deal, or should grandfathered plan customers just pay $99 town outright?

    • on my box it says client will be charged $99 if not returned upon termination of service with TMO

  • HothTron

    Good choice of router too, my RN 66U has been a solid router

  • Peter Truong From Riverside CA

    The Rep offer me a signal booster instead of the router because I have 2 Sony Experia Z Ultra unlocked and 1 t-mobile Note 3.

  • shazad

    just spoke to tmobile and lady first tried to order it and coudl not because i have a grandfathered plan. You need to be on simple choice.

  • David Neely

    TMO has GREAT customer service. Just ordered my device, $0 down, free shipping, will be here on Sept 26.

  • JaswinderSinghJammu

    I need the LTE signal booster. I really have no use for this device.

    • Peter Truong From Riverside CA

      The Rep offer me a signal booster instead of the router. Free of charge. I don’t know if it will boost my LTE signal. But really wanted the router

      • JaswinderSinghJammu

        I have the old signal booster but tmobile is suppose to come out with LTE booster. I want the new version. There is no way my work will let me plug in the cellspot in to work Ethernet.

        • Jim

          New LTE booster’s are in stock now! Call a rep, or buy online for $500.

        • JaswinderSinghJammu

          Thanks Jim. I am sure I can get one from TMobile

      • Omar Castro

        Did you get it? If so how long is the shipping expected?

        • Peter Truong From Riverside CA

          They didnt have give me the router but a signal booster instead. Dont know when will I get the booster.

        • Larry Lambert

          I ended up getting both as they ordered the other by mistake and couldn’t cancel. Both free. Said I could keep both if I wanted.

        • Peter Truong From Riverside CA

          Thats cool. I am very interested on how the signal booster will turn out. I can’t believe that thing is $500 retail price

  • DaDoctor

    Just ordered me a personal cellspot. Hell of a deal for such a router.

  • sfbr2012

    Just went to a store and ordered mine. Deposit and shipping were waived and I’ll get it on the 26th.

  • Al Medina

    T-mobile wants to charge me for Shipping. How do I go by getting free shipping?

    • OZ

      You just read it is free shipping. Ask another rep.

  • Ky

    T-Mobile customer service really kick ass. Super friendly, very nice rep, got my router ordered. Long live T-Mobile USA.

  • gamafree

    I was able to phone in and order for $0, no shipping even though I am not on Simple Choice (have a 1000 minute value plan).

  • Jonathan

    order mine too…no deposit, free shipping..and the rep is awsome! good job t-mobile!

    • Jonathan

      also got the text confirmation saying deliver by 9/26/2014.

      • Ky

        that may not be 100% accurate as it is an *estimate*. But you are in line to receive it.

      • silverhawknike

        I called them an hour ago and I yet to receive text confirmation. Should I call back?

    • AnthonyRyan89

      I called they are sending me the same version that I have no which doesn’t do its job so now. So now I’m on the phone with them again to see why they are sending me the same one I currently have now.

  • felipe sillas

    Anyone was able to sign up for the jump program today???

  • Peter Truong From Riverside CA

    What would you guys rather have LTE signal booster or Router Cellspot? Rep offer me a signal booster instead.

    • Turb0wned

      Same.

      • Peter Truong From Riverside CA

        Lol, I am not the only one.

    • Omar Castro

      Well depends if you have wifi at home? Witch did you take?

      • Peter Truong From Riverside CA

        I got the LTE booster. I have wifi @home with internet at 60mbps

    • Mike Palomba

      I’ve heard the boosters aren’t very good. If I were you I’d get the cellspot

      • Peter Truong From Riverside CA

        They didn’t want to give it to me cuz I have 2 unlocked phone Sony Xperia Z Ultra and 1 Note 3 from Tmobile. Basically they say no point if the other 2 doesn’t have wifi calling from tmobile

    • Paul

      One of my coworkers was told that the signal booster needs to be near a window, which is why he passed on it.

    • Jonathan Drew Rudd

      I have the booster and it is not very good,

  • Cam Fas

    Went too a tmobile store they had the router in front of me ready to go but the system only had an option too mail after she called customer service they said there is a system glitch and I need to come next week on the 24th but no worries they always give me too notch service. It just must be glitch week

  • felipe sillas

    So was anyone was able to add the jump! Program on their account today?

  • Mike Palomba

    Trying to order the cellspot over the phone with the $25 dollar deposit and I’m being told they aren’t available until the 24th

    EDIT: I was transfered to a supervisor and they were able to order it

    • randpost

      try again with a different rep. Make sure you call customer care and not a retail store.

  • randpost

    Ordered mine just now from Customer Care. It took seven minutes and there was no deposit or fee of any sort. It will be shipped free Ground UPS and arrive within 7 days. Six minutes of the call was legal disclosure. Good stuff, can’t wait to get rid of my 7 year old router. You don’t own the router and must return said router upon request or termination of service. A damaged router can result up to a 400.00 charge, when you can buy the router outright for 99.00.

  • Mike Coleman

    Went to store after they said they had some in stock, then was informed they couldn’t sell them in store yet. The rep ordered one for me and said there was either free shipping that would take a few days, or overnight shipping that would cost $25. I paid for the overnight shipment, but also had them credit me the $25 overnight fee (for my trouble in coming to the store when they said originally that they could sell it to me), so i should have the router tomorrow (18th), completely free of charge :)

    ***update, it has arrived and is working just fine

  • mingkee

    I ordered this router over CS and I was told it will be shipped next Friday.
    I will not be charged for single buck except I broke it and pay $25 (except wear and tear over time or defect).

  • Garblicks

    I have Comcast and I already have in home Wi-Fi. Is this router worth getting for me?

    • Kevin Greene

      If your router is a couple of years old, I would say yes its worth it. Heck I bought my router 6 months ago and the specs for the cellspot are better than mine; so I went ahead and ordered one.

    • mingkee

      Yes, you can use it as access point to boost the Wi-Fi performance.

  • Kevin Greene

    Ordered mine through customer care. Took about 13 minutes. Was on hold while he was “researching” that he could do it for me. Was told that there was no cost. And that it should arrive by the 26th. Very nice rep, unfortunate was unable to understand his name. I like that they tell you where they are located. Nice to know that I am NOT talking to “John” in Pakistan or India.

  • bishop

    They said I had to pay for shipping, anybody else have to?

    • Jaramie Black

      Nope, they never even asked me for anything. Just my address

  • hack400

    Just received a UPS My Choice email saying a delivery from T-Mobile is scheduled for tomorrow. Warehouse is close to me…

  • David VanHouse

    Anyone know if this router out performs the router you get with verizon fios?

    • VG

      The FiOS Router is garbage. I had to constantly reboot it to re-establish WiFi connections. You could use the ASUS router as your main router (be sure to disconnect the FiOS router for two hours+ so that Verizon will automatically release the DHCP lease), and then plug in the new router. If you have FiOS TV, plug the FiOS router into the back of the ASUS router so that your channel guide will continue to work in your FiOS cable box.

      • I agree with VG. The Fios router is crap. I have been using the Apple Airport Extreme with FIOS. I just hooked it up to the FIOS router and it works great. We have laptops, desktops, printers, iphones, ipads and rokus. Everything works very nice.

      • Andrew

        My FIOS router has coxial going into it, rather than an ethernet cable into WAN, thus the FIOS router is always “primary”. How did you get the ASUS (or anyother) router to be “primary” and does the externet cable from the ASUS router go into the LAN or WAN port of the FIOS router so that the channel guide will work?

        • Baxter DeBerry

          You can set the Asus up or hook up to your current modem/router combo

        • VG

          Hmmm, do you have the Actiontec router for FiOS? I thought the Coax connection was only for LAN (the silver band on the front of the router is labelled “LAN Coax”), not WAN. Maybe you have a different config than mine (I originally had a Ethernet Cable going into the WAN port, and the Coax cable was only connected to my cable box).

          If your connection to the internet is through COAX, then you can plug the ASUS router into one of the Yellow LAN ports on the FiOS router, turn off DCHP in the ASUS router, and run all your equipment through the WiFi and the ports on the ASUS router. You can also turn off the WiFi on the FiOS router. Not quite as clean a configuration, but should work nicely.

        • Andrew

          Yes, I have an Actiontec router with FIOS. Actually, your second paragraph describes my configuration. (As I wrote, my configuration uses Coax cable from the ONT to Actiontec. I never used an ethernet cable.)

          As the ASUS router has a USB port, I want to attach an external HD to it, and have access to the external HD from anywhere outside my local network. With the configuration in your paragraph 2, I will only see the external HD in my local network. I will not have access to it from the internet (in essence, I want to create my own “cloud”). I need the ASUS router connected to the internet via WAN so that I have access to the external HD (where the ASUS router does DHCP). (Also, since I have FIOS TV, I want to keep my channel guide, VOD and on-screen Caller ID — all of which is handled by the Actiontec router.) So in this configuration, the ASUS would be the primary router and the Actiontec would be secondary. Not a simple configuration…. Any thoughts?

        • VG

          Hmmm, that’s a tough one. Not sure if keeping the FiOS router as primary (connected to WAN) and turning off DHCP while hooking up the Asus router behind it and turning on its DHCP would work; in theory, this would make your FiOS router a bridge that simply converts the MoCA/coax signal to ethernet, and makes the Asus router the brains of the entire network. I have never tried this, but it might be worth a shot.

        • Enzowned

          Yes, if it isn’t too locked down in the settings department, which most aren’t, it should have the option somewhere to set it as a bridge, and thus work only as a modem.

        • Andrew

          That was my conclusion also – the Actiontec router needs to be a bridge in order for the ASUS router to control DHCP. I will Google it and speak to FIOS tech support. Thanks for your help.

    • Icky

      I remember this problem from the early days of FIOS. What I did was: Ran a Ethernet cable from living room (ASUS)router WAN port to ONT Ethernet port because Verizon wanted to charge me for installation. I forget why, but I remember a specific situation that would make Verizon install the wire without a charge(something to do with the land-line). Either way, after connecting ethernet cable, call Verizon and tell them you would like your WAN switched over to Ethernet, not MoCA. They will tell you about how they will not fix anything that they didnt install and they wont be able to troubleshoot your connection if they cant hit the modem directly, yada-yada-yada, its fiber, it either works or it doesnt. So, you will then connect the Actiontec (WAN port) to the ASUS(LAN port) and manually configure an IP address for it, to continue receiving TV Guide. This way the ASUS is the gatekeeper, and that crappy Actiontec, with the terrible NAT table, can do what it does best…TV Guide!

  • JBLmobileG1

    I was able to order one but only after she asked me all these trouble shooting questions. I straight up told the cs rep that I didn’t use wifi calling currently because I have an older router and it sounds like crap when using it. Hopefully being a lot newer router I can actually start to use wifi calling more often when at home. This might have helped too, the other day, when trying to reply to an important text message and not being able to for some odd ball reason. It was the first time ever that I had an issue with T-Mobile and not being able to send a text message. All in all it was simple to order with no charges and free shipping… at least she didn’t tell me of any.

  • EmeryE100

    I just tried to order one over the phone and they were not taking anymore order and may not be able to until the 24th. They are suppose to call me back tomorrow.

  • danbutter

    ugh…40 mins on hold and I had to give up.
    maybe tomorrow.

    • Kevin Greene

      If that was the wait time they gave you, Why didn’t you opt for the call back? I opted for the call back with a 6 min wait and received the call within a minute.

      • danbutter

        I had actually already talked to an agent, but was transferred to the sales dept. That is where I sat on hold.
        Called this morning and was done in five mins. Didn’t pay a cent and was never told anything else about having to pay if I didn’t return or anything else.

  • grod46

    just called and got the cellspot ,at first told me that i would have to pay just $6 down but them at the end told me it would be 100% free, even gave me the order number then and there

  • Dark enV

    I’m curious, I have 6 other people on my plan and only 3 of us live together, if we each wanted one for our homes how would that work? Would it be the $25 deposit for the first then $99 a piece?

    • PHL

      I’m pretty sure that is correct.

    • Baxter DeBerry

      That’s exactly correct, think of it this way the 99 ones u get to keep

    • HazarJast

      I have 5 lines and already have the Cell-Fi 4G booster for my in-laws. When I first called customer care yesterday, they were saying I couldn’t have the router until I sent back the booster. However, once I explained that the the router would not be located at the same physical location as the booster, they said “No problem we’ll ship it for free with no deposit and you will have it by the 19th”.

    • Kevin Greene

      This was covered during the uncarrier event. First one is $25 deposit and each additional is bought outright for $99.

      • Dark enV

        That’s what I thought but I called last night and they told me only one per account

  • sraz

    Called customer care at lunch time and got someone who said they saw it and were unable to order it, then they said they would need to call me back once they figured it out. Of course they never called back, and now the website shows out of stock. =(

  • Jorge Collazo

    I went to a T-mobile store and I actually had the device on my hand. The reps on the store had no idea what I was talking about, but when they checked with the manager, they said they just got them. But like others said, it was not ringing on their database. The manager called a few people and got an email that said to reserve them for user to be released on the 24th. He reserved one for me and waived the $25 deposit fee. I should be able to pick mine up next week.

  • sraz

    Got in touch with customer service again, but this time they forwarded me to the techs who wanted to know the address I was having trouble with, so I gave them my office address which is in a valley with crappy coverage anyway. They tried to sell me on the signal booster until I explained to them that I wanted the router, and was only calling because I could not order it online. So they sent it out to me, waiving the deposit, but explained to me that if I cancelled service I would need to return the device or pay the $99.

  • Myphone007

    Got my CellSpot today! Amazing how everything went smoothly from order to delivery next day!

    • PHL

      Lucky Bast#rd. If I’d known that overnight delivery was an option, I would have gladly paid for that.

  • Michael Klopp

    Per UPS mine will be here on Monday. Now, if I could get that iPhone shipped …..

  • Tony

    Does anyone know the exact Asus router model that this is based off yet? I ordered mine but haven’t received an email confirmation yet. Although it shows in my T-mobile account as “pending”.

    • PHL

      RT-AC68U

      • Tony

        I’m pretty impressed that they didn’t go a cheaper route with an older router. I wonder how much stock they have of them. Can’t wait to test mine out when it comes in.

  • msohail

    I got mine today .. and i am impressed.. this is not some cheap wifi router.

  • WOW !! on my first floor in the center of my house where I had NO service , now I can make calls and it is super clean and clear !!! Awesome.. using it with the new tmo router n iphone6

  • Chad Dalton

    Ordered mine today, easy easy transaction, verified who i was, and my correct address…no deposit due or any other charges! Should receive it by next Tuesday, Sept 23.

  • Frank B

    Just an FYI people using Galaxy S5. When using WiFi and you are on a call, when you leave your house and loose WiFi, you WILL drop the call. A software update later this month will be coming out to have this ‘transition’ be completed so you won’t drop the call going from WiFi to LTE.

    • Myphone007

      It also happens on my Samsung Note 3! The quality is great compared to my previous ASUS router.. I guess the mod for cell really works great. I don’t see anywhere to make cell priority and assume it is auto programmed for it?

      • Frank B

        I was told it was for the S5 because that’s what I have but it could be for other devices. I’m sure there will be a software update for them as well.

    • skittle

      My Galaxy S4 just got 4.4.4 update a week ago. It must be the newest with WiFi calling update.

  • Colin

    Waiving deposit charge through September 23rd. On the 24th Tmo will require a deposit.

  • John

    Cam, can you check with your T-Moble sources and find out if Visual Voicemail will finally work if you are using Wi-Fi calling? I am hoping it will, since they are touting Visual Voicemail at 30,000 ft. But, it currently doesn’t work for me and per this support article, it doesn’t work for anyone else.
    http://support.t-mobile.com/thread/45764?start=0&tstart=0
    Thanks

  • skittle

    One of these is heading my way now. If you call 611 (tmo customer service) as Colin posted below, you can have it free ground shipped and no deposit through the 23rd. If you surf around there is a review.

    • phone-o-logist

      Apparently there is a waiting list and I wasn’t able to get my fee waived. It seemed like the CSR didn’t know much about the product either. They just took my info to send it later on.

      • skittle

        When I called they switched me to a tech specialist of some sort who the read to me all of the disclaimers and my responsibility, Now if you do get a fee its returnable if you return the router. I did not get charged but if I lose it or just dont return it when and if I leave Tmobile its $$$$ out of my hide :) They shouldn’t charge a deposit since its still before the 24th.

        • cellspotter

          Just ordered one mere moments ago. No deposit. Same experience with Tech that skittles had.

        • Bibbit

          Just got an email from UPS that mine has been delivered. Looking forward to setting it up later.

  • Adam

    If you are using GoGo, make sure your use does not go beyond the free in-flight texting. This company has just been caught faking Google’s indentify, hacking in-flight customer
    security.