John Legere teases Uncarrier 4.0 on Twitter

Screen Shot 2013-12-18 at 13.19.53Late last night – or at least, very early hours of the morning for me – CEO John Legere hinted at the arrival of the next phase of the Uncarrier movement. In his tweet, as you can see above, he announces that Tmo is set to release customers from another “pain point”. Exactly what that is, I don’t know, and I can only guess.

So far, “pain points” already struck off the list include having to wait two years before upgrading, international roaming charges, having the cost of a phone hidden away in the cost of your monthly plan, and – more recently – tablets.

What could this phase 4.0 be then? Will it be unlimited data on any device with no restrictions of any kind? Will it be a cable/home internet partnership with Dish Network? Rumors surrounding the two companies have appeared on and off for a while over the past few months. We’ve even had emails from readers saying they’re getting a Dish Network automated recording when going through various options on a customer service call to T-Mobile.

All we can do at this point is hope and speculate. If I hear anything more concrete, I’ll be sure to update the site.

 

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  • sushimane88

    Nice its uncarrier phase isn’t over let’s see what this phase would be.

    • woodtick

      maybe its the offer from sprint and they’ve accepted

      • besweeet

        That would be as anti-consumer as it could get, given all the speculation where the cons greatly outweigh the pros.

      • sushimane88

        There was a big commotion with the sprint thinking about buy T-Mobile already so let’s not start that in here. We know the FCC and doj want four national carrier not three for a better competition because we all know that theres always chance for the bottom two carrier can snatch customers from the big two because of how much they charge and T-Mobile and sprint are Upgrading their network.

        • TylerCameron

          Lol@Sprint upgrading…

  • whoopsie

    would prefer it to be directv…

    • KlausWillSeeYouNow

      Eh, I just canceled DirecTV and got Dish. Honestly, Dish is way better. The Hopper is better than anything Direct has, and I’m saving quite a bit.

      DirecTV isn’t bad; in fact; they were quite good to me. But I’m very happy I switched to Dish.

      • besweeet

        Dish’s partnership with Sling was a great move.

        • KlausWillSeeYouNow

          They own Sling… :-)

          I agree!

  • Dakota

    So far, the changes are all things other carriers can copy if they wish. The subsidies may not be there at all in a few years. Does anyone here use an AT&T sim on straight talk? I’ve been using the T-Mobile one but thinking of upgrading to a N5 and there’s only AT&T LTE on ST. Wanted to try the T-Mobile but $45 with no feed for 2.5gb be at T-Mobile rates. Is it true that the Simple plans still add all those fees of postpaid contracts. I only pay
    .a buck fifty in tax. Period

    • Tony Pettinato

      What about the $30 plan for unlimited text, unlimited data (5GB at full speed), and 100 minutes? Obviously, the minutes are a sticking point for a lot of people.

      • fsured

        If it includes unlimited data could you not use Google Voice (I’m not sure if that internet based or not) or some other internet service to make calls like Viber? That could help ease the issue of 100 minutes.

        • besweeet

          That’s exactly what a lot of people are doing.

        • Tony Pettinato

          For Google Voice to not use minutes, you’ll need an VOIP app like GrooveIP to run it through, but Google is shutting these services down. They already added data-calling in the iOS version of Hangouts, so it should be coming to Android.

  • Garblicks

    I would love a flat rate family plan for up to 5 lines unlimited everything including let you tether with 2 devices unlimited

    • philyew

      Not sure what you mean here. You can build this from current Simple Choice options, with the only restriction being that no device can exceed 2.5GB of tethered use. There are unlisted options for higher data use which you need to call about. For $210 plus tax that’s a pretty amazing deal for 5 lines of unlimited.

      • Garblicks

        What I mean is just having a flat rate for unlimited lte data on all lines and not restricting tethering. Right now that is capped at 2.5 gigs

        • philyew

          That would mean users being able to use their TM service instead of domestic cable or other broadband options. That simply would not be good for consumers as the capacity simply isn’t available. Everyone’s service would be killed while people tried and failed to use the network in that way.

        • Garblicks

          If I am using over 20 gigs on my phone a month which is a lot what’s the big deal with using my I pad on the same network I pay for UNLIMITED, none slowed down data? It shouldn’t matter what device I use to tether with when I’m paying for it anyway. That’s a tmobile problem they are offering unlimited lte service not mine bcuz I’m paying for it

        • kalel33

          If they offered unlimited tethering then you’d get people like me, that use 100-150GB a month with Xbox Live, Netflix, torrents, and streaming videos from other sites. I’d love to get rid of my cable bill and just use my phone for the internet. It’d save me over $60 a month. But everyone around me on the tower I’d be using would be screwed because I’d be hogging all the bandwidth.

          That’s the reason they don’t offer unlimited tethering, because of people like me and I wouldn’t be the only one to figure out that you could ditch your home internet cost to just use your phone. It’d cripple the network.

        • ChristianMcC

          As much as I’d love that too, it’s feasible, add kalel33 said. I personally use an older GNex, so non LTE, and tether, but I rarely go past 20GB in a month, and when I do large files, I do them at night (when the network is not updating as can be the case 4 nights a month). I love data as much as the next person, but I try not to be that guy that demands their data be unlimited for everything. I know I could even do it for my N5, but I’ll wait on the tech to catch up.

        • philyew

          Even if I agreed with that – and I don’t because independent studies have shown that there are traffic related reasons why 20 GB of usage on a smartphone does not equal 20GB of usage on a PC – that’s not what you started out saying.

          You were looking for flat rate plans for up to 5 users on an account being able to tether without limit. As kalel33 pointed out, just one person doing that could kill a tower. Five people doing it in the same location would be a a disaster.

  • Alex Zapata

    Well the elephant in the room would be rural coverage for sure. That and pockets of limited/no service even in metro areas.

    • Magenta Man

      Very true. The only missing piece of the puzzle that would sling shot T-Mobile forward is eliminating 2G and replacing with 3G/4G. More re-farming needs to take place also. Network, Network, Network.

      • Alex Zapata

        I have a feeling that they’re gonna start tackling this problem. The new equipment can run in all 3 network modes, but it’s really limited by usable spectrum. Maybe they’ll use 1.4 or 3.5MHz chunks instead of the usual 5?

    • kev2684

      ^this

  • Hopefull

    I sure hope its unlimited data on TABLETS! Makes no sense to not have that when the device is a PHONE minus the radio part to allow talking. Other wise my kids will hate to be home to use them on wifi only!

    • Thomas Hughes

      So I confirmed you can have a voice line with unlimited data, put that sim in a tablet, and have unlimited lte

      • ChristianMcC

        No it doesn’t work anymore.

  • TD

    I still think removing the artificial 5 line limit on family plans would be UNcarrier. The reason other carriers won’t do it (other than the extortionate mobileshare plans) is because the subsidies mathematically bind them to a 5 line cap. It does not have to be this way with Tmobile.

    • besweeet

      That wouldn’t be a bad idea.

    • kalel33

      Verizon allows 10 lines on a consumer account.

  • Christopher Esposito

    Unlimited hotspot would cool

    • S. Ali

      Its already unlimited if you know what you’re doing. ;-)

      • Christopher Esposito

        I was told it can’t be done and t moblie blocked it, so I gave up trying.

        • kalel33

          It’s a pain, even when you get it going. If you’re tethering it to a computer you have to change the user agent or pay for a VPN. If you’re connecting it to a game console then they’ll still block it, because of the packets. It can be easily done for tablets.

        • Christopher Esposito

          I want to use it for my tablet, do I need to root my phone or anything like that

        • kalel33

          Root and flash a custom ROM. It’s best with an AOSP ROM. T-mobile blocks through the APN on most phones and then by packet sniffing, which is why a mobile browser on a tablet works fine.

        • TylerCameron

          No, it completely doesn’t work anymore. T-Mobile detects tethering in the same way as AT&T now, sadly.

  • What else could it Possibly be? I’m stumped at this point.

    • sidekicker89

      Me too buddy! I’ve looked over his tweets and about a month ago someone suggested for $5 bucks a month people can get unlimited data on the weekends. John told that person to email him.

      • bisayan

        Hmmm this is something I would pay!

      • I actually remember that! could be…

  • i find it amusing though that TMO is now setting the standard with ATT and VZ etc copying programs like JUMP etc .. Magenta is making noise although i hope their innovation and risks continue to bring in new customers and not give ATT customers new reasons to stay because of the copying.

    • sidekicker89

      Even Sprint is copying!

      • donnybee

        Everyone’s copying! I bet the other carriers are just as anxious to find out what this next phase is as us T-Mobile customers are! They gotta find a way to keep up cause T-Mobile is leaving everyone else in the dust. We may not be leading in customers (..yet) but we sure are leading in change and innovation. All customers in the wireless industry have T-Mobile to thank! Glad to be a part of the revolution :)

  • steveb944

    I can’t wait to see what it is. I was planning to call T-Mobile to try and change my old grandfathered plan which I still have 1 year contract left, to one of the new ones but I think I’ll wait to see what is coming.

    • philyew

      With 9 months left on my old subsidy-based contract, I just moved over to Simple Choice without a migration fee. There were a couple of tweaks in the plan, but normalizing the numbers, it has saved at least $60/month.

      The contracts still exist for ETF purposes, but I am now free to change to any other plan without penalty. I used to think that I would never be able to change from my old legacy plan and save money, but it clearly is possible. My advice is don’t hang on waiting for the next goody to be offered. There are real savings possible and once you get into Simple Choice, any other later plan enhancements should be a simple phone call away.

      • steveb944

        Ok thanks. I’ll be doing that as soon as possible.

    • fsured

      If you are close to 5yrs with the company or been with them longer, then you should be able to change without fee’s. They may also be able to update your plan to a more reasonable one that isn’t their Simple Choice. I called to ask a question about tethering on one of my lines last week and they altered my plan since it was 2yrs old. I’m still in contract for another 11 months but the new plan included unlimited talk and txt where before I was paying for 1000 shared minutes and the $15 unlimited txt plan for the lines. I was also using old data plans that didn’t include tethering so I would have to add at additional cost. The rep switched the data plans to the modern unlimited ones that includes the 2gig of tethering. I’m still paying the same amount of money but getting unlimited data and tethering. You may not get the big price break that comes later but the plans could be updated to more modern ones which may save you some money if the features you are paying for now are add on’s.

      • philyew

        Apart from their unlisted high volume data plans, I didn’t think they were offering anything new other than Simple Choice. You’re getting unlimited talk and text and the data plans that include tethering, so what’s the difference from Simple Choice?

        • fsured

          The difference was my plan was the same price but did not include txt messages. That was an added feature when I originally got it. Right there I saved $15 bucks and got unlimited voice. The extra cost to equal the same bill I pay now comes from the two data plans. Previously I was paying $20 bucks for old Android plans that capped out at 5gig. Now it is $30 I think but offers a better value with unlimited data and the 2gig of tethering. Once I qualify for Simple Choice with no fee’s to switch then I’ll see a drop in my monthly bill.

          So the difference is paying the same amount I was but with a newer plan that offered more service.

        • philyew

          What do they call you monthly plan now on the bill?

    • FluX

      I would wait a bit longer until you get one of those letters (I hope you do) that will give you all the simple choice goodies but structured for loyal customers. You may end up paying a lower price.

      • steveb944

        I’m on the Simple Choice Plan, we signed up right before the Uncarrier kicked in so they probably won’t be sending me a letter becauase our pricing is very close to the current offering and that was a pretty recent plan. The letters were sent around the summer either way.

        Edit: It seems yesterday one of the associates already changed our plan but for worse…ugh why did I allow one of the authorized users go to the store. They just needed to get a new SIM not a new plan!

        • ChristianMcC

          Call up and speak with the cancelation department to have them reinstate the old plan. Just say “cancel services” and then “continue” when it prompts, to get that department.

        • steveb944

          We ended up calling and decided to keep the switch. I did have to change our old 2.0GB to the new 2.5GB with hotspot, associate yesterday did a great job…
          We now have unlimited talk compared to our previous 500 min, as apparently my 3rd line really wants to talk now. Lol. It’s all good.

  • S. Ali

    T-mobile adopts a Republic Wireless type plan where you can use WiFi calling to get a reduced rate.

    • Awt

      You can already use wifi calling, you just have to enable it in your account online and it’s free.

      • Nick Cannon

        Uses your minutes though

        • Thomas Hughes

          Which are unlimited for simplechoice?

        • Nick Cannon

          Not all plans have unlimited minutes therefore free WiFi minutes would be a huge advantage. Sure it’s possible with other apps but this would be easy.

        • Thomas Hughes

          True but this would apply only to older plans. With the intent to move everyone to simplechoice I cant imagine they would do this

        • kalel33

          All plans are non-contract now but the $30 plan is prepaid, which means you pay before each month and you don’t get a bill sent to you. Prepaid plans don’t get free wifi calling.

        • Awt

          No it doesn’t, I’m on a value plan with 1000 talk minutes and when I use wifi calling it doesn’t use any minutes

        • Nick Cannon

          Sure does on $30 plan

        • FluX

          Where did you get the plan? Do you mean the prepaid ones that are available at WalMart?

        • Nick Cannon

          All plans are contract free

        • FluX

          Yeah with the simple choice it does not use minutes, even in simple choice countries. I think that older plans have deducted minutes though (and I don’t think T-Mobile is migrating Value plan customers :().

        • kalel33

          It doesn’t use minutes on any of the postpaid plans, as long as you have the free wifi calling feature. I have it on my Value plan and I can use it outside of the country, because it’s just over the internet.

      • S. Ali

        Yeah, but you don’t get a reduced monthly rate for using WiFi. Republic Wireless has a $10 unlimited talk/text plan or $25 unlimited talk/text/5gb 3G data. T-mobile could reward customers who use 50% or more wifi calling (like I do) with reduced rates.

  • Maybe something to do with buying that Verizon spectrum?

    • Tony Pettinato

      That was my first guess, but what’s the pain point they’re targeting? Also, there aren’t any phones that run on that spectrum.

      • Danny Lewis

        Yeah it would be a tease! “T-Mobile is getting better building penetration!!! …but not until everyone gets a qualifying phone.”

  • Bori

    John is really good at keeping us on our toes. I love it!

  • AndroidProfit

    Giant umbrellas over their network to stop rain from taking down their network?

  • vrm

    really ?! Lousy coverage, even in urban areas, is not a pain point but unlimited data everywhere is ? If that were true, at&t and verizon wouldn’t be having the most subscribers.

  • fsured

    A change to domestic roaming maybe. Bring cheap or unlimited 2g on other carrier networks when outside of a TMO coverage area.

    Does anyone think offering quarterly or semiannual payment options would be something of interest? I know a few people who like this for other services and there is usually a discount when service is purchased in larger duration chunks.

    • kalel33

      It’d be nice for them to change that policy. 2 years ago you were able to do unlimited roaming with data and then they took it way

      • philyew

        Maybe because that was all that AT&T would reasonably allow in the roaming agreement that came as part of the break-up agreement…?

        • kalel33

          I think it was more of T-mobile wanting to cut costs. It costs carriers quite a bit to pay roaming and that’s the reason we were also told.

        • philyew

          Yet the changes coincided with the implementation of the new roaming agreement with AT&T.

          Cutting costs is the corollary to that: when the roaming fees are greater than the amount that can be reasonably recovered from the customer, then consumption has to be limited.

          It’s entirely consistent with what you were told, but is still dictated by AT&T in the new pricing structure they wished to enforce.

  • taron19119

    I think I know what it is January is when people can start using jump so t mobile well be saleing used phones

  • Steve

    One thing that often gets overlooked is the great corporate discount programs that T-Mobile has. With the new Simple Choice plans, you no longer need to have any contract when adding a discount to your line. This can save you up to 20% per month on your bill and is even available if an “authorized user” works for a company, goes to a university or is even a member of a gym/organization that participates (no other carrier allows that).

    • kalel33

      I’m pretty sure the only person that can have the discount is the account owner but maybe it’s changed.

      • Steve

        As far as I know, the authorized user can qualify the entire account for the discount (ie. You have a child in college or in the Armed Forces and they are shown as authorized users).

      • AngusMightHaveABeef

        My TMobile discount is across the entire account, not just the main line like my Verizon account discount.

        • kalel33

          Verizon’s discount isn’t only on one line, it’s either on the family minutes plan or on the shared data.

  • Jordan

    My guess is it will be something to do with credit checks. From my experience with T-Mobile I must have missed out on 1,000 lines of service due to credit checks not coming back favorably. While I don’t think they will eliminate them all together, I think they will make it easier to get service. Maybe something with prepaid to postpaid or something similar? I don’t know but that would be my guess.

    • thepanttherlady

      They already offer no credit check Simple Choice plans.

      • Jordan

        But you can’t get the phones financed w/ them. It will be something to that effect.

        • thepanttherlady

          There is a reason they don’t offer financed phones for people who don’t want to go through a credit check.

        • cobra19

          They don’t let people with bad credit finance phones because they can’t be trusted to pay the money every month. That is not going to change.

    • Brad Gaboury

      No deposits. Just bigger down payments for phones

  • Nick Cannon

    No more fees, flat rate

    • besweeet

      Fees are more of a regulatory thing that they have to charge for postpaid accounts, I believe.

      • Nick Cannon

        MetroPCS has no fees, they’re included in the price. This would bring uniformity to each.

        • Geoffrey Medeiros

          Metro is not postpaid

        • FluX

          Oh I thought it was… they sell the exact same 4 lines for $100 in my area.

      • kalel33

        They could remove the administration fee, which is not regulatory.

        • besweeet

          How much is that fee anyway?

        • kalel33

          $1.61 per line. It used to be $1.25, so it looks like they bumped it up a hair.

  • besweeet

    Could it possibly be something to do with their likely acquisition of Verizon’s 700A spectrum? Most people will need new devices, I think, to take advantage of it. It’ll probably be a while before they could even start using it, so that’s probably not it.

    • philyew

      Yes, usability has to be more than a year away, even if they did the deal this week (FCC approval first, channel 51 interference clearing next, then deployment).

  • hanfeedback

    Gonna be discounted refurbished phones, we are coming up on the 6month mark for Jump! and so they will announce what they are going to do with the phones people trade in.

    • BlackJu

      My thoughts exactly. I’d consider a second hand phone at the right price and warranty.

    • Chilehead

      Interesting theory but I doubt refurb phones will be the next phase. I have JUMP! on several devices but only because it saved me $2 a month (per device) from the previous Premium PHP.

  • Tony Pettinato

    I’m hoping it’s WiFi calling. Use it via a downloadable app that works on any device running on the network. Icing on the cake would be VOIP calling over data (makes that $30 prepaid plan perfect).

    • I didn’t think of this! Great point. Darn this would make using my LG Optimus Pro much easier :)

    • Andrew Beard

      I would pick up a Moto X immediately if that was the case.

    • philyew

      It would be nice, but I thought that Wi-Fi calling required integration at more than a simple application level.I

      • kalel33

        It used to work with just an app. I used to run Cyanogenmod with the WIFI calling app.

        • MastarPete

          do you still receive calls over wifi when the app is not running?

        • kalel33

          The app ran in the background and showed up as the usual WIFI calling app in the notification bar.

        • philyew

          On what device though? If it was one where, for example, the RIL was modified to support official wifi calling, the CM build will have been able to take advantage of that fact.

          Digging back into my fading memory, I can recall CM devs having issues because of the closed RIL on some devices.

          The question is whether wifi calling would have worked with CM running on an AT&T version of the device…

        • kalel33

          It was just the regular CM7 and it worked fine. I sideloaded the WIFI calling app. T-mobile changed their WIFI calling methods to a new type, which knocked out the ability to sideload a wifi calling app on newer phones.

          My phone was the Mytouch 4G but I did read on XDA it had to do with the kernel, which could be modded to work with WIFI calling. There were quite a few people who took their HTC HD2, which never had wifi calling, put Android on it, modded the kernel, and put the WIFI calling app on it, which worked fine.

        • philyew

          Yes they did change the wifi calling methodology from Kineto’s UMA toolset to IMS in the fall of 2011. After that, all the discussions that I’ve just looked at about handling wifi calling all run out of steam around the handling of the RIL stack.

      • Tony Pettinato

        I think it does, but maybe that’s the customer pain point ;)

  • Lagurl323

    im happy with my lg g2 w everything unlimited from tmobile my only complaint is when they gonna fix the dam coverage outside the city?? One of the only reasons i kept my att line active was for that reason because i know that when i go to vegas ,tijuana,san fransisco ,arizona att has 3G all the way ,tmobile has edge all the way sometimes “G” dont know if its gsm or gprs lg g2 just displays “G”i never seen “G”on att or 2G. Att is all 4G when when 4G lte is not available.,san frnsisco is the worse its an 8 hour drive from LA and TMObile is 2g edge 95 of the trip cant even use data to load maps unacceptable att like i said when it dont have lte it has hspa and ALWAYS works even in the middle of nowhere.

    • Danny Lewis

      G is GPRS. It is 1G and slower than a 56K modem. I think it would be nice if they announced they were doing something, but they don’t have the spectrum, ATM. Unless, they successfully got the 700Mhz spectrum from Verizon, but I hear it is only usable in the cities and would require new devices, afaik.

      • ChristianMcC

        GPRS is technically up to 114kbps, but real world is typically about a third of that. It stinks that too many of Tmo’s data connections to towers are broken in remote areas, it just along freeways outside of cities, but I only see things getting better.

  • Jon

    Only thing that comes to mind is coverage. Tmobile is lacking in coverage in comparison to their competitors at least with the death star and big red is concerned I don’t know about sprint.

    • ChristianMcC

      Thumbs up for the death Star reference to At&t! I’d never noticed the symbol looks a bit like it…

  • Whiskers

    Anything , but not with Dish !
    They are the most back stabbing pathetic company to work for or get service with.
    Once they have you on contract , bend over and take it.
    Because it’s all about money to them no matter who they screw.
    You can kiss no contracts and 0% EIP plans goodbye if they buy or merge with T-Mobile.

    • KlausWillSeeYouNow

      That’s baloney. Dish would not change a lucrative business. TV and phones are different industries; your argument is illogical.

      Dish is an innovator. I really don’t understand your hate.

  • Tanya Taylor

    Question : I reside in DC and was told the down payment system is not here. I signed a two year contract (classic plan) and have a year to go. I don’t mind switching to the new plan, but what does that mean for when I want to purchase a phone? Is purchasing full retail my only option???

    • taron19119

      Yes

      • Tanya Taylor

        That sucks. Not sure why DC was singled out tho. Thanks.

        • taron19119

          Because of a politician who is a big supporter of Verizon said that t mobile was u seing false advertisement

        • donnybee

          Politicians.. Thumbs down for government intervention

        • philyew

          Don’t be so quick to condemn government intervention. Don’t forget you would be an AT&T customer (or anywhere but a non-existent TM), if the government hadn’t killed the takeover.

          Without regulation, There would be only two carriers and you would be paying three times as much for service.

          Also, it’s likely that the only way every carrier will be able to afford to provide equal service in every party of the nation is if there is some type of regulatory intervention that mandates infrastructure sharing in rural areas.

          Sometimes you need government intervention.

        • donnybee

          Actually, these are great points. Glad to be part of this beast that is T-Mobile and this great company wouldn’t be half of what it is if AT&T succeeded in it’s buyout!

          I guess I’m just not a fan of politicians in general lol

        • KlausWillSeeYouNow

          Your skepticism is completely understandable. There are many politicians who have gone to great length to ensure that T-Mo is hustled as much as possible. Since I got in trouble for saying who they were last time, just Google “t-mobile congress unions” to see what I mean. :-)

        • Tanya it does suck. Im also in the DMV area. Suggestion would be to drive to VA or MD and get a phone there as a walkaround. People in my office have done this sucsessfuly.

        • Tanya Taylor

          I assumed I would be turned down because I have a dc area code. But I will definitely call a shop in md or va and inquire. Thanks!

        • titan

          Just metro to VA and buy it there. There’s a T-Mobile in Pentagon City Mall. DC wasn’t singled out – it’s that the law in the District doesn’t allow it.

  • Chris

    Maybe coverage plans? I know they’ve announced network refarm plans back in April 2013 but we haven’t really heard much about that the next directions are in terms of how MetroPCS integration is coming along in terms of network coverage.

    As far as International Roaming charges? I’m so glad they have that global coverage when I visited Philippines last Nov. :) I was able to stay in touch with my parents here in US in terms of text messages everyday – I think we had like 50+ messages everyday. And I got my bill this month with no charge at all just as they said :)

  • Chi

    I would like to see TMO coming out with, we will unlock all phones once contract or phone is done being paid off Iphone, Samsung etc.. People might think that is not a big deal but someone needs to be the first and if Tmobile does it it puts alot of pressure on the other companies to follow suit. That will make them the true uncarrier.

    • UGE_plex

      That’s already being done.

      • kalel33

        No, you have to be a customer for at least a certain amount of time to get it unlocked. A new customer can’t start service, buy the phone outright, and have it unlocked.

        • J

          I was told as soon as its paid off it will be unlocked, i just want better coverage

        • kalel33

          Google search “T-mobile sim unlock policy” and it’s the link “SIM unlock your phone- T-mobile support”. It’ll give you the requirements to get an unlock.

        • UGE_plex

          That’s changing. FCC threatened unlock regulations, so carriers volunteered to do it themselves. We should see the new unlock policy soon. (within 3 months?)

  • UGE_plex

    How about they make the benefits of current plans available to those of us that have supported them for over a decade and are happy with the minutes, data, txts and pricing of our current plans but could use features like the Jump program, and better international travel calling rates. Now THAT would be UnCarrier. You know…actually benefiting loyal customers.

    • kalel33

      All carriers do the same thing, giving incentives to move the plans that cost you more money. T-mobile’s not the only one doing it.

  • emcdonald75

    All I want for Uncarrier 4.0 is expanded 4G HSPA+ and LTE coverage. T-Mobile should get rid of the 2G network once and for all and create a new coverage map that is more accurate about their current 2G and 4G coverage with a lot less confusion.

    • FluX

      Removing the 2G network would cause people who cannot afford new smartphones (like me) to not be able to send MMS. I have a GPRS feature phone and I don’t plan on getting a smartphone soon nor do I want one.

      • emcdonald75

        Smartphones come in all different forms and with various prices. I am sure there is one that is affordable to you. Tmobile cannot remain with outdated technology for a simple few. By that logic, we as a society would remain with old ideals and outdated social policies because of a simple few. We all have to move forward, including you my friend. I wish you Happy Holidays and maybe Santa will bring you a new one this year. If you have been good.
        ;-)

        • FluX

          Haha thanks! Merry Christmas to you too! But don’t forget that they have to cover the whole nation with UMTS1900 or else the non-AWS iPhones cannot use data.

        • emcdonald75

          I’m sorry. I implied that when I stated expanded 4G HSPA+ coverage because T-Mobile was re-farming the 1900MHz band for 4G HSPA+ services.I just hope they complete these things for more of the network wherever spectrum allows.

        • FluX

          I see your point, and I agree with it!

          (Just a sidenote, there was a diagram some time back that implied that they would keep EDGE.)

          Have a marry christmas!

        • fsured

          Part of their plan before the AT&T merger talk was always keeping EDGE network active. It offers a revenue stream from international travelers who come to the states. That may still be true.

        • philyew

          Only a year ago, more than half of TM’s customer base were still using feature phones – smartphone users were still the minority.

          That will have changed substantially by now, but there will still be millions who have yet to make the transition.

        • pags

          Another reason why 2g will be around for awhile is voice traffic offload.

        • ChristianMcC

          At least until VoLTE.

        • Rod

          Na they don’t need 2g for voice. There 3g/4G hsdpa network can carry voice just fine and since they already have IMS WIFI calling, VoLTE won’t be too far away, they just have to flip the switch.

        • Drew

          Well said my friend!! T-Mobile really does have all of this in the bag for everyone to start taking more advantage of than ever before!!!

      • Alex Zapata

        Aren’t there feature phones that have WCDMA radios in them? Just migrate everything to that and LTE. I’m sure it’s a large investment for TMO and people may have to get new phones, but no one will be forced into buying smartphones this way.

        • ChristianMcC

          Yes, plenty, but this guy probably bought used for super cheap or several years back for new, 2008/9. Truly, you could buy a smartphone for $50 or less these days, if you really wanted.

        • FluX

          No, before T-Mobile stopped free upgrades, I got a phone in 2006; I never really fit into the stream of smartphones because I always have my tablet on me. I couldn’t tether (yes, very slow internet, but I don’t get caught) without EDGE.

          (If I didn’t get that tablet, I would probably not have a feature phone right now)

      • xmiro

        Well T-Mobile is a business not a charity. MMS is not a need but a want so you can always move to a per-paid carrier that would cater to your needs

      • KlausWillSeeYouNow

        Am I missing something? Isn’t it all backward-compatible, provided the frequency is compatible with your device? :-P That’s what I always thought…

    • fsured

      They can’t do away with the 2G network when they have no spectrum in those areas to replace it with. They can possibly refarm some of the 2G signal. I think some areas have this process going on currently. There are locations, Ohio I think, where users on this forum have reported only 2G service as the norm with recent sightings of 4G. They would be experiencing the degraded network quality that occurs when towers are being worked on for upgrades. Whatever they are doing could be a test run before a major push on their 2G network.

      *This is my assumption and until the company actually makes official statements on the EDGE network all we can do is fume and speculate.

      • samsavoy

        I’m almost positive they have a nationwide AWS license. Some markets have more AWS available than others. They can also deploy HSPA on 1900MHz.

        • ChristianMcC

          Unless HSPA+ gets super cheap for the modules, I don’t see a whole lot more of it coming out, since LTE is comparable in hardware price, but with many more benefits(speed, range, etc.).

        • samsavoy

          I agree, but if they really didn’t have enough AWS for an LTE deployment they could use HSPA on 1900. Or LTE on 1900 but I doubt their phones support it.

        • ChristianMcC

          I’ve not heard anything suggesting that Tmo doesn’t have enough AWS spectrum for deployment, other than in Cincinnati. Quite a few of Tmo’s phones support 1900 PCS for LTE, but I’d prefer they stick to the AWS, for consistency, except where they really need to use PCS.

        • Trevnerdio

          Yeah, but rural backhaul (robust metro towers beaming line-of-site to rural ones)

      • lynyrd65

        Every market has sufficient spectrum for at least one carrier of HSPA in the 1900mHz band. If they didn’t they couldn’t operate their gsm network. PCS spectrum licenses don’t come in chunks small enough to only be able to run one or the other.

  • FluX

    I think that the next step would be to finish switching Grandfathered plans to Simple Choice. Then they should start switching value plans and at least provide 500MB high speed data and international roaming for the same price (if it only costs new customers $10 more than I play).

    • kalel33

      That would cost me more money if I had to switch to the Simple Choice plans. If they can give me the Simple Choice for the same amount I pay for my Value plan then I’m all for it but if they force me to switch then that gets me out of my contract.

      • FluX

        I saw that for some people that is the case. If they offer us a new price, we should threaten to switch (nvm.. T-Mobile is still the cheapest). If you are a loyal customer, you may be able to save money.

        • kalel33

          They are only cheaper if you need unlimited data. I don’t need over 2GB of data, so I can find quite a few MVNOs that are cheaper or I could go to Verizon or AT&T prepaid and pay the same price as the T-mobile’s Simple Choice plans with 2GB of data and have better coverage.

        • UMA_Fan

          But its when you have multiple lines on a family plan with tmobile that they are cheaper than all those options

        • kalel33

          True, but I have a single line of service.

  • Kevin Rojas

    Just get rid of deposits. The other down payment is high enough already. Can’t count how many activations I lost to deposits. Sometime deposit and down is as much as the phone.

  • FluX

    I hope it is to switch Value Customers to Simple Choice discounted prices.

  • donnybee

    Verizon, AT&T and Sprint are all holding their breath! Who do you think is more anxious: us T-Mobile customers, or the other carriers?? Good move Legere! Don’t let up. Keep this train moving!

  • ChristianMcC

    Got my fingers crossed for a Google merger…

    • kalel33

      LOL, that isn’t happening but if any company took over T-mobile, I’d like it to be Google or Amazon.

      • ChristianMcC

        Yeah, I know, just wishful thinking. Anything but a Sprint merger would be good in my opinion.

    • sahib102 .

      then if that happened I would never see another windows phone if google bought them :(

      • ChristianMcC

        That’s much less likely than if Microsoft bought Tmo, for android phones, plus windows phones hardly make their way to Tmo anyway, or it takes several months, these days.

    • BlackJu

      I’d be exercising my no-contract option at that point.

  • iansltx

    #Randall is a potshot at AT&T again. So take a look at what AT&T has fallen down on that T-Mobile hasn’t already addresses and that’s probably what’s going on next.

    Not sure what that might be though.

  • jbhotnessmon

    all phones unlocked out of the box

    • BlackJu

      I’d rather have ATT phones unlocked out of the box. How does that drive customers to T-Mobile?

  • sidekicker89

    CNET is reporting that the Uncarrier 4.0 announcement might come at CES which is January 6th-10th. Hopefully sooner though. Has anyone found it strange that John Legere didn’t even acknowledge the Sprint buyout rumors on his twitter? hmmm :/

    • xmiro

      of course he’s not going to acknowledge the Sprint rumors

      • sidekicker89

        They are rumors but the fact he’s not acknowledging them makes you think they might be true. John would have shot them down on his twitter if they weren’t true. Even if they announce it the acquisition won’t happen.

        • xmiro

          Sprint is in the regulatory research stage – ie would FCC and DOJ give it pass or not.

          Legere is a CEO, he’s on twitter as part of a PR strategy he’s not on there merely to hang out with customers.

          Again. Of course he won’t address any rumors regarding a publicly traded company he leads

    • JBrowne1012

      I don’t believe its going to be that late I think it’ll be either christmas or New years eve given that he said happy new years

  • D Velasquez

    home internet and cable tv would be awesome, then TMOUS will be the same as Deutsceh Telekom in Germany

    • KlausWillSeeYouNow

      Except hopefully, better. :-D I have German relatives who swear that DT is awful… like the AT&T of Germany – a monopolizing, anti-competitivee force.

  • Grendel

    Didn’t they say at some point in the past that then next thing that they will address with their uncarrier thingy will be family plans? I thought I’ve read that somewhere.

    • sidekicker89

      Well I wonder how they would change the family plans… do you have any suggestions? :)

    • philyew

      Simple Choice Family plans don’t leave much room for innovation, I would have thought. They could alter the pricing, of course, but the big change would involve data pools and that is hardly innovative, since Verizon and AT&T are already doing it.

  • emcdonald75

    Well Verizon and T-Mobile have agreed to a Spectrum Swap of PCS and AWS spectrum. Although, I cannot find any material of what areas does this affect. I just read the articles at Phonescoop and Fierce Wireless. T-Mobile has heart and a renewed vigor to become #1. I just hope they continue this momentum.

    • sidekicker89

      I just read this too… hmm wonder where they are gaining coverage..

    • kev2684

      you mean PCS & AWS from T-Mo for VZW’s 700mhz block A? or T-Mo’s PCS for VZW’s block A and AWS?

      it would be nice for the second one. VZW and T-Mo should position themselves for acquiring 40mhz of AWS on most markets so we have 2 high-speed LTE carriers nationwide. in most major cities in FL, VZW owns blocks A & B (2×20) and T-Mo owns D, E and F (also 2×20) and on some markets block C as well probably for HSPA+..

      • philyew

        According to Phonescoop: “Verizon Wireless and T-Mobile have filed paperwork with the Federal Communications Commission seeking permission to swap select AWS-1 and PCS spectrum around the country. The terms of the proposal will see the two exchange spectrum, but not wireless network assets or customers. The spectrum covers 518 counties and 133 Cellular Market Areas. The two companies will exchange PCS spectrum in 153 counties across 47 CMAs and will exchange AWS-1 spectrum in 285 counties across 59 CMAs. In some of the markets, the exchange is even, and others it is not. According to the FCC, Verizon’s holdings will increase to between 67MHz and 149MHz and T-Mobile’s will increase to between 30MHz and 100MHz in the various markets. The FCC has accepted the initial application and is now taking comments on the proposal. A dollar figure was not placed on the spectrum swap.”

        I don’t think this is the main deal that they will be completing, which will involve cash for A Block spectrum.

        • kev2684

          maybe they are launching LTE on PCS as well. maybe for LTE-A on areas without sufficient AWS spectrum for 2×20 release. will they finally start killing edge? god i hope so.

        • KlausWillSeeYouNow

          I hope they start taking down LTE and putting up GPRS in its place. GPRS is better than LTE. Faster, lower pings, and everything just loads so quickly. I love it! ;-)

          Just kidding…

    • Rod

      That’s the old spectrum swap from last year/earlier this year. That spectrum swap was the AWS spectrum that Verizon acquired from the cable companies.
      Verizon Communications just spent $130b buying Verizon Wireless back from Vodafone Plc. They want and need cash for their 700mhz spectrum, there not going to go for another spectrum swap.

      • philyew

        Look below at the piece I quoted directly from Phonescoop, which was published earlier today. This would appear not to be old news, especially as the previous deal was for PCS only, I think, and did not involve AWS.

  • John

    Poor reception??

  • Jason Mauai

    unlimited tethering!

    • Irfan

      no chance

  • Jay J. Blanco

    Interesting to see what happens. AT&T is shaking at their heels lol

  • UMA_Fan

    Would be cool if Tmobile bought a controlling stake in Dish.

    • KlausWillSeeYouNow

      Even though I’m quite biased on the issue (since I’ve always supported a T-Dish), if you call T-Mobile Business Care, you hear, “Thank you for calling Dish Network. All our representatives are busy assisting other customers. Please stay on the line, and your call will be answered in the order it was received.

      Not sure how to use all the great features of your Hopper? Go to Dish channel 101 for Hopper How-To’s…”

      :-D It may just be that…

      • sidekicker89

        what is the number for T-Mobile Business Care? Are they already working together?

        • KlausWillSeeYouNow

          NO! They are not. I honestly don’t know the number, just dial 611 from a T-Mo Business Care device. And the lady I spoke to (in Colorado, ironically Dish country) knew NOTHING about it and even asked her manager.

        • sidekicker89

          oh wow… well i wonder if the announcement will be today.. I just don’t want T-Mobile with Sprint

        • KlausWillSeeYouNow

          Neither do I. It would be awful… :-O

          I genuinely like Dish. I honestly could NOT believe what I was hearing. But I knew what I heard, because I instantly ran to my PC and Googled “T-Mobile Dish merger.” No new news.

          The words on the phone were unmistakable. “Dish Network…”

        • UMA_Fan

          Can they even combine resources like that without regulatory approval though?

        • KlausWillSeeYouNow

          That’s the thing. I doubt they combined resources; I think that perhaps a recording was misplaced or something. It was truly very bizarre.

        • KlausWillSeeYouNow

          It only occurs for me after I verify my account. Very strange indeed. The woman who worked for T-Mobile was most surprised, she said:

          “I know who I’m working for. This is T-Mobile, not Dish.”

        • KlausWillSeeYouNow

          At one point, I looked back at the phone because I also have Dish and thought I might have dialed the wrong number… or was dreaming. Neither was the case.

        • taron19119

          This is the number for tmobile business care 18773472127

  • Eric

    Unlimited data for all or throttled down to 4G HSPA+ 42 or 21 instead of EDGE please.

    • Alex Zapata

      Even throttling down to HSPA 14 would be acceptable.

      • Techngro

        To be honest, I would even take 3G, which in my heck of the woods is still very decent, as opposed to the 2G we get now.

  • Alex

    10 lines family plans! Please! :-)

    • Eric

      You can have more than 10 lines w/approved credit.

      • TMO South

        Not all in one account. Unless it is processed through a TAX ID.

  • WW

    Data overage fees & contracts have also already been struck off the list too. Forgive me if these have already been brought up…I’m on mobile (35megs download at Buford Dam GA BTW) in a line & don’t have time to read through all the prior posts.

  • JBrowne1012

    Something needs to be done for the longtime customers at t-mobile, I hope its loyalty department improves and gives greater discounts to long time customers.

    • kalel33

      I’ve never understood the need for discounts for “loyal” customers. Loyal customers would go away if they could save more money or get better service elsewhere. Target doesn’t give me loyalty percentage off, even though I shopped there for years and I could easily go to Wal-mart. Neither does any other service I use.

      Verizon, in January, eliminated their loyalty department and it’s helped them increase revenue and their churn has actually dropped. Hopefully T-mobile doesn’t see that same thing and see a way to cut costs. They could eliminate an entire department and not lose the money to people wanted a “loyalty” credit on their account.

      • JBrowne1012

        Pure basic retention everyone wants it no matter what business. The idea is that being rewarded for being loyal to a company. It makes a company look good and as if it actually cares about your business it makes customers feel special like they matter to the company. Its basic customer appreciation because without us the business wouldn’t be where its at.

        Target is a different kind of situation though.

        Walmart does it with gas cards.

        even CVS and walgreens do it to keep you coming back.

        clothing stores do it, game stores do it, electronic stores do it.

        Now that t-mobile is rid of contracts how are they going to get loyal customers to stay who wish to go elsewhere for a “better” deal?

        • Spanky

          My thoughts exactly. Airlines, hotels and car rental agencies all have loyalty programs. Retail stores do the same with “membership” cards.

      • x646x

        These sorts of discount nearly bankrupted sprint, where so-called loyal customers had 100 lines for about $48. Whereas, new customers we being bent over and told but it’s unlimited.

        In fact, it’s the one thing I hated about AT&T where legacy data customers still received unlimited, while anyone new paid $30 to $100 for data, yet received the save service, with a fraction of the data.

    • Tmo1082

      T-Mobile is very loyal to its customers. I was able to switch to the simple choice plan for free and get any Samung phone I wanted for $0 down and $200 off the total cost of the phone. AT&T offered roll over minuets to my friend when he was leaving AT&T after +10 years with them and he had a plan with unlimted minuets.

      • JBrowne1012

        Yeah I’ve heard about that, I was contemplating having my family do it but I’m a lil unsure about it I gotta work out the math first in comparison to the classic plans though…

    • Cupcake

      I think they should lighten the load on the customers that are still on grandfathered plans. We can’t take advantage of payment plans on phones or any other specials without changing to one of their newer plans. Not fair! I have kept the plan I’m on because of the savings that it offers. And now that there are NO 3rd party retailers selling Tmobile phones it makes it harder and more expensive to get another phone.

  • JBrowne1012

    Lets see 1st move was unlimited TTW w/o contracts for all, 2nd EIP w/ Jump program, 3rd was Global unlimited data roaming no addtl cost, then part 2 was free 200mb tablet data, so phase 4… is it still continuing tablets or maybe transition to family/loyalty

  • dontsh00tmesanta

    Tmobile allying with dish just for their spectrum makes most sense

  • mloudt

    I don’t think DT wants to sell its T-mo stock all at once. Ok so lets remember DT owns 74% of T-mo US and Metro owns 26% right right. Now I don’t how the recent stock sell from T-mo effects this but lets say things remain the same. I would rather see DT do another reverse merger with Dish and sell them 23% thus putting them at 51% majority owner still in T-mo US. Or Dish could even buyout Metro Shareholders and own 49% total. I think what people are forgetting is that DT CEO Rene Oberman is stepping down this month; he wanted to sell but now he is stepping down. With T-mo’s momentum DT I think would rather do another reverse merger than outright sell all of its stock. Also, people lets stop bringing up this nonsense of Sprint/T-mo merger the reason Verizon/AT&T are a duopoly is due to the fact Cingular, Nextel, and Alltel sold out we need 4 nationwide major carriers.

  • haru280

    If anything have tmobile buy dish and not the other way around. Dish will still have little control over the home cable/tv side of things, but tmobile using their spectrum

  • Jessica Bear Marcelo

    As a frontline manager for T-Mo, the biggest pain in the butt, besides paying the higher down payment is a deposit, thats typically a problem when stsrting service. Everything else that has been done with uncarrier addresses loylaty issues and typical headaches. Besides more network, this is something that should be removed from team magenta…what do you guys think?

    • Camilo Garcia

      Coming from an RSA I would love to see deposits gone due to those with credit classes who have to pay deposits.

    • RedGeminiPA

      My credit is far from perfect. However, a couple of months ago, I tried to order an iPhone 5S as a new customer. Instead of $199 down, it would grant me service and device installment plan with around $375 down towards the cost of the iPhone, plus $75 deposit. I think that’s pretty fair. The only reason I didn’t do it is the lack of coverage from T-Mobile where I live.

      I’ll be buying my next iPhone unlocked from Apple, then hoping T-Mobile finally gets some coverage in my area that isn’t EDGE.

  • Irfan

    it could be unlimited calling to more then 60 countries as well as unlimited voice plan only

  • Trevnerdio

    In-building penetration! (Fingers crossed)

    • galaxymaniac

      Home made porn?

      • Trevnerdio

        Thank you for bringing to my attention how messed up that is lol

    • TechHog

      They need spectrum for that, so not possible. There’s no magic button.

      • Trevnerdio

        Yeah… :(

  • HarryHoudini

    TMO is readying a program code-named “Houdini” which will give ATT and VZ customers up to $350 to offset early termination fees. There will be an instant trade-in and a follow-up credit when the cuts submits their final bill from ATT or VZ. Program launches around 1/8. It’s a major effort within TMO right now — as big as JUMP was last spring.

    • Cam Bunton

      Can you email me, with a real email address so we can discuss this?

    • Techngro

      That would be a monster move from T-Mobile.

  • Cupcake

    I hope they lighten the load on the customers that are still on grandfathered plans. We can’t take advantage of payment plans on phones or any other specials without changing to one of their newer plans. Not fair! I have kept the plan I’m on because of the savings that it offers. And now that there are NO 3rd party retailers selling Tmobile phones it makes it harder and more expensive to get another phone.

    • PiCASSiMO

      Valid point about 3rd party retailers not selling T-Mobile equipment… there are very few like HSN and BestBuy.

      • Cupcake

        Even Best Buy has stopped. And HSN and QVC have them priced SOOOO damn high its ridiculous.

  • Joseph Tongret

    Maybe he’s eliminating the bill I get every month?!?! I love Tmo, but I’d still have to say that any bill is pretty painful, lol!

  • FuturePS4Gamer

    I believe phase 4 will eliminate deposits.

  • Uncarrer_man

    UnCarrier 4.0 Possibilities:

    1) Bump up hotspot from 2.5 to 50GB or better yet unlimited hot spot
    – Another option is rollover your hotspot usage to the next month if you haven’t used it
    2) True Wi-Fi calling on all phones including iPhone
    3) Coverage – Additional low band spectrum to cover in-door reception along with additional expansion of rural/urban coverage areas.
    4) Unlimited text and high speed data globally rather than 2G
    5) Call roaming domestically between AT&T and T-Mobile if there is no coverage between one or the other to cover any gaps, especially indoors.

    Just a few ideas…

    • EatBananasForBreakfastAtDick’s

      I agree and wish that would happen. It would be really nice to get roaming from AT&T, and Wi-Fi calling on iPhones seems great (but Apple probably won’t let that happen).

  • Rob H.

    I hope for major voice/hspa+/LTE expansion for the network. If T-Mobile really wants to compete with AT&T and Verizon, then coverage is very important!

    • @_@

      Coverage is definitely the top of the list. Which I’m sure they are fully aware of.

  • adam

    How about T mobile credit card that earn points toward new phone or T mobile bill

  • @_@

    Honestly everything up to this point is great, they just need to further expand their 4G/LTE footprint, more spectrum and coverage. I can’t think of any other pain point left. Only other thing I can think of besides what everyone else mentioned is 1) have all phones come unlocked already 2) advertised rate plan include all taxes and fees ($70 is truly $70)

  • bootsy

    1)TMO offers post-paid customers the option of paying 2-4 months in advance thus momentarily converting them to a special PREPAID option.. Customers win with a lower discounted monthly bill (no taxes, incentives, etc), TMUS gets an interest free loan / cust locked against churn. If cust doesn’t prepaid next period, they revert back to standard post-paid. Could also be spun as “Win-Win” program.

    2) remove deposits if ANY smartphone handset is _purchased.

    3) do what harry said below and implement the “houdini” program to gain customers from ATT, VZ.