T-Mobile Launches “JUMP!” Upgrade Program, More Upgrades For Everyone

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So here it is, T-Mobile’s JUMP! upgrade program “designed to provide customers with total protection for one of their prized possessions: their smartphones.”

JUMP! will offer customers a chance to upgrade to a device twice every 12 months, not just once every two years. Existing customers can get the same phone prices as new customers and trade-in their old phone when you upgrade.

So how does it work?

  1. Buy a new smartphone on a Simple Choice Plan using our Equipment Installment Program.
  2. Enroll in JUMP! for $10 a month when you add Services to your order.
  3. Upgrade as soon as six months after enrollment.
  4. Trade in your phone each time you upgrade so you can get the same great price as new customers for new phones.

David, when can I “JUMP!” on this? How about July 14th for just $10 per month.

JUMP! from T-Mobile is designed to provide customers with total protection for one of their prized possessions: their smartphones. It offers the freedom to upgrade to a new device more affordably and protects against malfunction, damage, loss or theft — all for just $10 per month, per phone (plus taxes and fees). That’s just $2 more than most customers have been paying for handset protection alone.

Beginning Sunday, July 14, customers can choose to upgrade when they want, not when they’re told with JUMP! Here’s how it works: Customers can upgrade to a new phone, financed through T-Mobile’s Equipment Installment Program (EIP), twice every 12 months after they’ve been in the JUMP! program for six months. Simply trade in an eligible T-Mobile phone in good working condition at a participating store location. Any remaining EIP payments will be eliminated, and current customers can purchase new phones for the same upfront pricing as new customers, with device financing and Simple Choice Plan, a no-annual-service contract. With JUMP!, current customers never pay more for their new phones than new customers.

 

http://explore.t-mobile.com/phone-upgrade

Developing…

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  • Hmmmmm… Something to think about.. But I think I can do better selling a device privately

  • ChitChatCat

    Ah, it includes PHP/insurance. $2 more a month for more upgrades, done.

    • ChitChatCat

      Especially if it drops the price of insurance by $2 a month on the Note 2, iPhone, etc.

  • nice to see that TMO used me in the promo campaign during the event! they had my tweet @deaconblade showing for all to see lol :)

  • D_Wall__

    Will have to try this out on the Nokia 925!

  • williejackbrainer

    The love the fact that Tmo customer’s have options. Only thing I’m wondering about is changing my plan. I want to keep my current plan, but still take advantage of this when I’m ready.

  • This is a game-changer for people that “need” to upgrade all the time. I’d never do it myself because you’d be shelling out $150 for the phone plus $10 for shipping/upgrade fees plus another $40-$50 in taxes plus $10 extra each month to be enrolled in this program, so that’s a total of almost $300 every 6 months to have the newest phone.

  • Sprite

    If they had LTE in St. Louis, I’d jump off straight talk back into my beloved T-Mo’s arms…

  • mmunson

    This will lead to my bill being almost 100 bucks a month :P /grin

  • Jay J. Blanco

    Awesome!

  • thepanttherlady

    Ok, I like the JUMP commercials they played. They need more commercials like those!

    I’m going to pass on this program for now.

    ETA: Just heard enrollment is for a limited time. Guess I’ll need to sit down and do the math to see if this will benefit me in the long run. Grrrrrr!

    • kev2684

      Day 10 of 730 was the funniest. FFFFFFFFFFFFFFFFFFFFF! lmao

    • JJ

      Why would you pass?

      • thepanttherlady

        I need to sit down and do the math first. It is not cost effective for customers that do not upgrade every 6 months. You’d effectively be adding $120 to the cost of your device to be on this program if you don’t utilize the upgrades.

        You could save a couple dollars if you’re paying insurance already. I don’t.

        • UncleFan

          The moon must be blue… because T-Mobile has finally announced a plan that I like but you don’t ;) This may be enough to get me to convert from my Classic plan.

          Having said that, you’re right about the math. If I only wanted to upgrade even once a year, JUMP wouldn’t be so great. However, I *do* want to upgrade every 6 months, so this plan does hold some advantages for me. I hate selling stuff on eBay, too, and JUMP saves you the trouble of having to do that.

        • thepanttherlady

          Hahahaha! UncleFan, it’s been awhile. Hope you’re well. :)

          I do like the program, it just isn’t cost effective for *me*. On the other hand, it is for my daughter as she’s paying insurance. This will save her $2/monthly. I just saw another post that someone confirmed you have to purchase a new phone to add this program. I may have to buy the T-Mobile XZ after all so I can add this for her use and remove her insurance option. Ugh! Decisions, decisions.

  • tryingyrluck

    I paid off my S4 in full ($150 down plus $480 plus $40 in taxes). If I pay $10/month for jump, I would have to surrender a $630 phone in 6 months for the opportunity to pay another $150 down payment + $480 EIP plan?

    Why wouldn’t I just sell my S4 in 6 months for $350-400 on eBay or craigslist and use that money to pay the down payment + significant part of the EIP on a Note III?

    • thepanttherlady

      The benefit would be more for customers that don’t pay off their EIP’s early. 6 months of EIP plus the down payment you made would have only put you out of pocket: $330 plus taxes. $150 down payment + $120 in 6 months of EIP’s + $60 in JUMP monthly fee’s.

      • tryingyrluck

        This seems a lot more mathematically complex than I think your average customer will understand. It appears like you have to crunch a lot of numbers to decide the merits of buying vs leasing (which is essentially what this is).

        A truly “simple” choice would be to allow customers to pay $55/month ($330/6 months) to use whatever T-Mobile phone they want and trade it in every 6 months for a new one. No down payments, no EIPs, no monthly JUMP fees. If you decide to end your T-Mobile service, you return the phone or pay a $480 to buy it outright.

        • Manny

          You are forgetting it includes insurance. Its maybe 2 bucks more then the average smartphone, math wise it is a deal.

        • tryingyrluck

          Don’t get me started on what a scam the phone insurance is.

        • Guest

          Wait your phone doesn’t break right after a new flagship is launched? That’s odd.

    • I_Love_U_John_Legere

      No, dummy! If you’ve paid for the phone in full you don’t need to turn it in, or use JUMP. Just buy a new phone with the regular down payment and keep your old phone or sell it privately. You could trade it in for “fair market value” but probably will get more selling it.

  • vinnyjr

    Love it. I upgrade my phones almost every time a great phone comes out. I’m sure there are many people who do the same exact thing.This will be great and save me money. No other Carrier has ever allowed this kind of upgrade.
    T-Mobile is moving very fast on their LTE push. I live in the Boston area and I can say there is only two areas listed for the State of Massachusetts, Boston and Cambridge. There are other cities that are seeing LTE, I am very impressed with T-Mobile’s LTE roll out. This is a company that people had dead and buried just a very short time ago.

    Very excited because you will always have the latest and greatest device with T-Mobile as your Carrier. Thank You T-Mobile.

  • Frettfreak

    So current customers cant use this for 6 months after we start paying for it? I wonder if people that have been paying for insurance can do this now?

    • thepanttherlady

      No you don’t have to wait. When you purchase a phone using the EIP and add this service then you can upgrade in 6 months.

      • Jose Hernandez

        Even if you already bought a phone using EIP. I bought 2 phones on EIP already? Could I call and enroll on this?

        • thepanttherlady

          That I don’t know. Wondering the same thing myself.

        • JB

          Hopefully, They’ll just roll current EIP customers in.. that would be awesome!

        • Jose Hernandez

          I am chatting with a customer service rep now trying to find out.

        • Jose Hernandez

          Ok, they have limits on chat. I was asked to call customer care. I am on the phone now.

        • Jose Hernandez

          And, of course, the rep on the phone has absolutely no idea to what I am talking about.

          T-Mobile had this scheduled, they just did a big presentation. They should have made sure their reps where aware of this.

          Apparently, this is supposed to officially launch on Sunday July 14th. they have no idea what is going on and have no way of knowing if your account would be eligible for the program until it has officially gone live.

          Will have to call back Sunday to find out, If this does launch on Sunday.

        • Chilehead

          Thanks for trying though.

        • Jose Hernandez

          anytime

        • thepanttherlady

          I called too because I have additional questions but got someone not in the states. I just told them I’d call back. :/

          If you get through to them before I do would you mind asking the following questions, please?

          1. Define “T-Mobile phone”. Is it one that works on T-Mobile or does it have to be branded T-Mobile.
          2. Is this truly only for the Simple Choice plans? Are the grandfathered Value plans and other grandfathered equivalent plans eligible?
          3. Can this service be added without purchasing a phone to an existing account? Screen shot says above that you need to purchase a phone but my daughter just bought her iPhone 5 at the beginning of May. She’s certainly not going to purchase another 2 months later to add this.
          4. Will the new customer price (down payment) still be based on the various credit tiers? I think there are 3.

          Thank you!

        • ChitChatCat

          Frontline reps have had *no* training on this. The trainings went live after the presser was over. They really wanted to keep this one a secret until it was announced. Anytime there are trainings ahead of time, the screen shots tend to end up here. ;)

        • Jose Hernandez

          I go off the phone with them, the lady was very apologetic, but there really was no information she could give me.

          She did not know about the program, she did not know about the requirement, she did not know what accounts would qualify for it.

          I did try to ask about what plans would be eligible and she could not answer that as well.

          I really did try to get an answer on (3) since I also just bought two of them not long ago, but sadly, again, she just had no information on anything.

          T-Mobile really needs to do a better job with this, they could have at least sent out an email (even if right at the time of presentation) to make sure their reps are able to talk to the customers.

          Sorry I could not be more help……:(

        • Jose Hernandez

          Please see post bellow. Post are coming in too fast!!! lol

        • Chilehead

          I hope they take care of us early adopters (to the Simple Choice plan). I just recently bought the HTC One and the iPhone 5 via EIP and am quite interested in signing up for jump just for the simple fact that my insurance premiums would be a few bucks cheaper. If I am unable to sign up for the jump plan for my brand new phones I’m gonna be one angry “long term” T-Mo customer.

        • ChitChatCat

          They said during the presser that there would be an open enrollment period.

        • Jose Hernandez

          I hope I can take advantage of this.

        • ChitChatCat

          I’m sure more news will follow in the coming days. Everyone should know something my Sunday at the launch.

  • noc007

    So let me get this straight. You do the down payment, EIP of $21/mo tops, and an additional $10/mo for the Jump program. When you want to upgrade, you hand over your phone, pay the down payment price of the new one, pay the monthly EIP, and pay the Jump program fee? I guess the only thing you’re “saving” is the remaining balance of the EIP sans the cost of the program. I guess this will benefit people that don’t want to deal with selling their phone and have more money than me. If you upgrade once a year, it may be a wash between the program and private sale.

    Hopefully T-Mobile refurbs the returned phones and sells them for a reduced price. I’d be interested in this since it would eliminate any concerns with private sales (ex IMEI blacklist).

    • Long Island Steven

      I think the Jump fee is monthly, there’s no fee when you upgrade.

      • kalel33

        That’s incorrect, you still pay the down payment for the new phone when you trade in your old one.

        • Long Island Steven

          I didn’t consider the down payment on the new phone as part of the upgrade fee. Heck, I don’t even consider the actual Jump! fee as a program fee – I just see it as insurance.

        • kalel33

          You didn’t say upgrade fee, only a fee, which there is a down payment. If you had stated an upgrade fee then I would have replied that T-mobile no longer does upgrade fees for anyone.

  • Metro PCS

    Sounds like a phone leasing scam to me

    • kev2684

      how is it a scam?

      • Metro PCS

        Your not actually owning anything, its leasing your cell phone, people would be better off just buying a LG Nexus 5 in Oct 2013 for full price of $349

        • techymexican

          there are some people that want an iPhone , Windows Phone, and Blackberry. In case you didn’t know.

        • Guest

          I don’t think you understand the concept of leasing. If you make all your payments with this plan you own the phone. Leasing you are paying to use it but at the end of the lease term you have to give the item back or draw up a purchase contract. This is more akin to buying a car where you drop the down payment and make monthly payments but you want a different ride in 6 months so you trade in your old car and start another loan contract. If at some point you are happy with your phone you just keep paying the agreed upon payments until it is paid off then you own the phone. You are not obligated to return the phone unless you want to.

  • sushimane

    so its basically 10 dollars and it include insurance?

    • thepanttherlady

      Yes

      • bob90210

        Plus the down payment and sales tax on the full value of the phone for each upgrade. Upgrading twice a year will cost about $420, depending on the phone. That’s about the same as selling a 6 month old phone and buying a new one.

      • sushimane

        Interesting hmmmm? Seem good lol but I would feel better if I keep my phone then to trade it in. But insurance would handle everything else but im kinda liking what they have now u can upgrade to the next phone after paying off ur current phone but I got the note 2 this phone is gonna last me a pretty long time

  • thepanttherlady

    I wonder if they’re banking on customers not upgrading every 6 months? If you don’t already pay insurance, you’ve just added $120 to your phone cost if you don’t.

    • CRT24

      Not in all cases…..insurance is now $8 for all phones and jump is $10 which includes insurance so those that have high tier phones will actually see a decrease in their bill from $2-$4/mo….but yes I am sure thw thinking is people will not upgrade that often.

      • thepanttherlady

        That’s why I said “don’t already pay insurance”. ;)

        • CRT24

          Yes I saw that…..my point being that people who buy basic phones or people who refuse to do insurance now will probably not participate. …but since 60-70% of customers get some form of insurance and 80%+ people get smart phones, this will result in lower bills for most, and for those who dont traditionally buy insurance but are smart phone junkies will consider jump just for the upgrade feature alone…..plus they will get insurance included

  • SiLow

    There’s no game changer here. You’re essentially paying anywhere from $230-$330, depending on which phone you buy, in down payment, EIP, and monthly fees to use a smartphone for 6 months.

    This is no different than buying a $600 phone and then selling it for $300+ every 6 months.

    • David

      Exactly. For most phones you are basically renting it from them for around $50/month. Buy the phone yourself and sell it when you want to upgrade – no 6 month waiting period needed. I mean used GS3s still sell for over $300. You’ll be able to get a big chunk of your money back, especially on iPhones and other top phones. Not as good of a deal as they want you to believe.

      • tryingyrluck

        Right, as I said below, T-Mobile should have been more straight forward and said we’re letting your lease phones for $55/month. When you decide to no longer be a T-mobile customer, you give us back the phone or pay the fair market value of that phone.

    • tryingyrluck

      I wonder how a $350 Nexus 5 throws a wrench into this game. Are you really going to pay $330 to upgrade every 6 months when you can get a brand new Nexus 5 for essentially the same price?

      Accord the BGR, Nexus 5 will be out in October: http://bgr.com/2013/07/10/nexus-5-release-date-rumor/

      • FreydNot

        Ask me again when the Nexus phone support Wi-Fi calling.

        • Razball

          True that I use it much more than I thought I would.

  • sorandkairi

    On Sunday… I’m cancelling my insurance and enrolling in this!!!

  • Pete

    How is this not a good deal? If you have insurance like I do for $8 I can pay $2 more for flexibility? Why wouldn’t you pay $2 more!?

    • bob90210

      Because you still have to pay for the down payment when you upgrade. It will cost an additional $100 to $200 to use the upgrade.

      • Jose Hernandez

        The main benefit with this program seems to be that you just start over. Yes, you have to pay whatever the cost is on the new phone, but the old balance on it is forgiven. If you have insurance anyway, you can always move to this program and if you don’t want to upgrade, you don’t have to, but if you do it will make it easier. Better than trying to sell the phone on your own (meeing with strangers and all that)

      • jjflashing

        And you have to pay the monthly $20 fee for the phone, forever.

        • bob90210

          We will have to wait for the actual details but the EIP probably resets on the day of the upgrade and ends in 24 months.

  • mattcat03

    Hey David,

    Actually based on the simple choice plan, you can upgrade anytime as long as you pay off the balance on your EIP. You can also trade in your phone to reduce the EIP balance or better yet sell your phone privately and pay off the EIP balance with the proceeds.
    What benefits do you get by paying $10 (besides the insurance) with JUMP?
    My guess is it eliminates the entire EIP balance and the cost to you is what you have paid for as the down payment of the returned phone (roughly $49 – $199 depending on the phone) plus $10 per month for the Jump fee.
    In conclusion,
    I don’t really see much benefit of the JUMP program besides the insurance part of it. The only substantial benefit that I see in enrolling with JUMP is if you decide to get a phone with zero down (of course that would be limited to low end and older phones) and upgrade every 6months.

  • Randall Lind

    Why jump if I pay off my phone early don’t I have the right to upgrade anytime?

    • tryingyrluck

      There’s a sizable number of customers who don’t have $480 in their bank accounts to pay it off early. These are the people who live paycheck to paycheck and regularly overdraft from their bank accounts.

      But then again, if you live that close to the edge you shouldn’t be upgrading to the latest and greatest phone every 6 months.

      • dtam

        There’s also people who just don’t feel like shelling money up front. If there is no interest in paying in installments, why would you need to pay it off now? Money in the future is generally cheaper than money in the present

        • tryingyrluck

          Because it shows up as a fixed installment account on your credit report as long as it is outstanding.

          Obviously doesnt matter if you’re not looking to buy a car or house in the next 2 years, but I’d rather have fewer accounts on my credit report when given the option

        • dtam

          I just financed a new car and refinanced it within a month, my credit score went from 777 to 775, very negligible affect to your credit score

      • Randall Lind

        I am poor my self but I will have my $480 paid off in a year or less. I don’t see paying $20 a month for 2 years. I am not going crazy but I will pay $100 here and there to get it down. I just got the S4 7/3 and I hope to keep it for a long time unless it starts to be slow etc, I only got it because my Exhibit II 4g became really slow.

        • thepanttherlady

          It’s $480 regardless of whether you pay it in $100 increments or $20 over two years.

        • Randall Lind

          Correct but, you save $10 a month because if you owe nothing you can upgrade anytime. The jump program to me is you pay $30 a month forever for a new phone every 6 months

        • thepanttherlady

          If you don’t pay insurance already you save $10 a month. If you do, you pay approximately a $2 difference +/- each month.

    • Adrayven

      yes

      It’s for those who don’t want the hassle of selling on Craigslist or eBay. Not bad really. Though, not for me I think.

      Basically, it’s for those people that generally will always use EIP and not likely to pay off the phone quickly.

  • graywolf323

    I don’t actually see how this would benefit me as an iPhone user vs just buying it from the Apple Store and selling the previous model unlocked online or wherever

    • Long Island Steven

      The one advantage is you don’t have to shell out full price for a new iPhone before you sell your old iPhone. But this may not be a problem depending on the size of your bank account.

  • TMREPKC

    Is kansas allowed in this program? Because we now are not able to add full insurance when doing installments

    • kalel33

      Good question. There are many states like that too.

      • TMREPKC

        Kansas is allowed full insurance now… well when this program starts

        • kalel33

          Kansas changed their law for T-mobile? It used to be you couldn’t have payments and have insurance at the same time.

        • TMREPKC

          I don’t know if they changed the rules all together… but all i know is that we are now able to have full insurance even when financing… probably the way T-mobile set up the program wording allows customers to be able to add it…

        • TMREPKC

          Yep. Kansas is now able to add full insurance when doing EIP… starting today

  • just me

    Biggest benefit I’m setting in this is convenience. Sure, people can just sell there old devices and wind up a saving a little more money than with this new program. However, for a lot of people, taking the time to list on either craigslist or eBay and having to meet up with a stranger to complete the sell or package it all up and ship it out is much more hassle than just paying a few extra bucks per month and being able to just trade in the phone and upgrade right at a T-Mobile store. Having dealt with craigslist and the sometimes less-than-savory characters you can run into there, I know I’m gonna be going this route instead. I think this is a brilliant move for Tmobile, and I love how they are spinning it, too. To each his own :)

    • just me

      Besides, do you know how many customers I talk to on a weekly basis that expect to be able to trade in their phone and “pay the difference” for a better model? Now I’ll have something to tell them other than “sorry, we don’t do that.”

    • Long Island Steven

      The other big benefit/convenience is not having to keep your phone mint so you can Ebay it at the highest price.

      On JUMP! I don’t think I would bother with a screen protector and case – save another $30-40 on each phone.

      • Dakota

        Well Id think Tmobile would have some rules and standards of what phones they would accept. I havent read how many scratches or whatever you can have on your phone

        • thepanttherlady

          Again, this was in the presser:

          1. No cracked screen
          2. No water damage
          3. Must boot up

          As long as your phone passes those requirements it qualifies.

        • Long Island Steven

          Thanks for the info and with that being the case then the new commercials are really misleading.

        • Long Island Steven

          I think that’s what the JUMP! fee is for. Plus, look at their new commercials – cracked screens, water damaged phones…

  • david

    It seems like you could be always paying for a phone not including the $60 you must pay before you’re eligible to upgrade.

    • Irfan

      U right you can tast different phones and eip never go away if u r on eip

  • MillerMillerpumpkinkilla

    I think this is a smart move for tmobile. They now have something for everyone. You can now do a FAMILY PLAN On prepaid with no credit check…..4 lines for $100??!!!!! this is huge if you have bad credit and you are shelling out 50 per line! then if you have good credit you can get a plan with NO CONTRACT. I can bring my own phone but if I want I can get one from them…and pay in installments!!!????? NOW I don’t have to be mad because I just got the note two shelled out 150 in down payment and now the 3 is coming out and I can’t get it till the old one is paid off……I am so signing up…. TMOBILE SHOULD CHANGE THERE SLOGAN TO ……we got something for erebody!

  • Mo

    Its Options tmobile is giving us and for that i say THANK YOU.

    I dont have that type of cash flow to do this twice a year but i like the options.

  • LOVE

    twice a year, that isn’t a good idea. One upgrade a year would be generous. A new phone every six months, that is silly.
    I think John Legere is going to be fired

  • Mike

    If you already had insurance and got 3 new $150 down payment phones in a year + 1 day, you would spend $726 +tax and still owe $504 on the 3rd phone assuming EIP payments of $21/month. Can anyone with experience buying and reselling the latest and greatest phones compare to the cost of going that route?

  • MonkeyK

    Ugh! This is horrible. When considering two years of Jump with S4 class phones @$100 down + $20/mo EIP + $10/mo Jump
    vs
    2 years of S4 with insurance @$100 down + $20/mo EIP + $8/mo insurance (to be fair)
    1-Don’t do Jump for two years: I will have paid $772 ($100 + $28×24) and own a phone that might be worth $100. TCO $386/year
    2-Jump but do nothing for 2 years: I will have paid $820 ($100+$30*24) and own nothing. TCO $410/year
    3-Don’t do Jump, just buy a new phone every 6 months. I will pay $628/6 months ($100 + $28×6 + 20*18) and own a phone that might be worth $400. TCO $456/year
    4-Jump and replace the phone every 6 months: I will have paid $1120 (($100+$30×6)x4) and own nothing. TCO $560/year

    • bob90210

      Your math is off. For case 3 you did no upgrades, when you should have upgraded 3 times and pay off the existing balance. Also, you should factor in the proceeds from selling the 6 month old phone. And you need to have insurance for all 2 years to be fair.

      TCO = 4*$100 + 3*$20*24 + 6*$20 + 24*$8 – 3*$400 = $952 = $476 per year

      You would own the phone at the end with 18 months left on the EIP. This assumes a $400 valuation for a used 6 month old phone.

      The fine print is not yet out for the JUMP plan but I suspect you still own the phone.

  • Guest

    This could be a boon for Windows phone. Why? Because if you don’t like it you aren’t stuck with it for 2 years. Just get rid of it after 6 months! I know I have been curious and would not pay full price at this point for a windows phone or sign a 2 year contract.

    • Dakota

      or for Android users to try an iPHone for 6 months

  • Dan Pancamo

    Awesome deal for both customers and tmobile. They will be getting the extra $10/month plus the full price of $20/month forever. Basically a lease with optional tradein.

    This should also flood the market with 6 month old phones…

  • Irfan

    No sense at all mean u pay 20 $ eip 10 $ as a jump program total 30 $ , if u change after 6 months and trade your phone then new one down payment 150 $ to 200 $ …what the hell no sense at all I know company want to save it self , one think many us people can go because no they don’t need to think

    • thepanttherlady

      Wha?

    • Bratty

      Wth???

    • Long Island Steven

      Most phone down payments are $100, even high end phones. The iPhone 5 is $145.

  • Dan Pancamo

    $10/month + $20/month for a phone == $30/month or $360/year for 2 new phones with full insurance? Not bad!

    • Mike

      down payments? trade in of first phone?

      • Dan Pancamo

        downpayment im sure… s4 is $99 right now with $20/24 months…

        • Randall Lind

          Until the 12th the $99 special was a month only

      • David

        Basically:
        First trade-in = 6 months after enrollment
        Pay down payment (usually 99)
        Continue to pay 20/month
        Add 10/month
        Trade out phones anytime you want to by bringing in old phone and repeating this process, up to 2 times per year.
        4 upgrades in the usual time it takes to get one on other networks!

        • Dakota

          This is going to confuse people even more as it adds one more thing to figure out when signing up with Tmobile and doesn’t simplify things anymore. you have phone payments, downpayments, fees, insurance, Jump…I

        • tmobile rep

          wait till the 14th till the official terms are set out. you don’t continue to pay for the device you trade in once your in jump after six months you trade the device we pay the eip off and you start a new one , you can get another phone in six months or just keep that one. flexibility stop leaking false information unless you have a tmobile badge at home .

    • Randall Lind

      I doubt T-Mo will get new phone as fast as they are claiming,

  • Irfan

    One more think when we buy phone on eip we not going to pay tax on down payment we pay tax on total amount of phone that moment example downpayment 150 $ *5% not at all ..the tax we pay its on total amount of the phone so we pay heavy tax on the same day not by eip

  • UncleFan

    The new JUMP plan is awesome, but there are two huge issues T-Mo refuses to address:

    1) The mandatory unlimited voice/text plans means that customers who use less than 500 minutes are being overcharged by about 20 bucks per month. This completely negates the savings of the “Uncarrier” Simple Choice plans for some people.

    2) The only areas being upgraded to LTE are the same areas that already have HSPA. When are the areas that have been forever stuck on 2G-EDGE going to be upgraded?

    • ssl48

      I was waiting for someone to ask the question about upgrading from EDGE, but sadly no one did, and T-Mobile is avoiding it like the plague.

      • JJ

        They are going after the top 100 cities. They did say that a couple times. It seems T-mobile not worried about edge. example -100 miles outside a city. On a drive from Houston to new Orleans when over the swamp you have edge speed.

        • kalel33

          100 miles? I can go 2 miles outside of most cities in the Midwest and be on Edge

    • TMoFan

      1) Unlimited minutes and text is here to stay. The minutes and text cost the carriers next to nothing, so there’s no savings for them toy charge you less, unlike data.
      2) They’ll be upgraded from EDGE when hell freezes over. If you want fast data outside of big metro areas, switch to Verizon for the privilege and the ass-raping price.

      • Zach Mauch

        (concerning #2) I don’t think that’s true at all. T-Mobile finally has capital to finance it’s network rollout. That is how it’s paying for LTE. It should be largely finished in existing HSPA+ areas by the end of 2013. That means 2014 is the year of expansion. I bet we see Tmo REALLY push into edge areas and even start to expand into non-covered areas in 2014.

        Once again, they finally have the capital to do it, and it appears they also have the commitment. If they continue to gain subscribers at their current pace, they will certainly have the money to continue.

  • ingram1225

    Can I pay $5 a month and upgrade once a year? That makes a lot more sense.

    • Dan Pancamo

      Can I pay $20/month and upgrade 4 times a year?

      • ingram1225

        Why would you? What’s there to upgrade to at 4 times a year?

        • techymexican

          you forgot that this includes insurance which is usually $7. so you are paying $3 ! that’s less than your $5

  • Irfan

    If I sell my phone less then half price and I buy new by full payment exp: If I sell my phone 200 $ and 400 $ so I can get new and if I care of my phone always in case why I need insurance the new smart phone r good by hardware and software can be fix day by day ….

  • Paddy_Tanninger_Caddy_Manager

    wow TMobile, you will make a serious killing with this. You’re making money off: 1. quicker phone sales turnover 2. trade-in margin 3. $10/month. Whoever this pricing analyst is, give him/her a bonus.

    • UncleFan

      I don’t know if T-Mobile will make a killing, but this is the first time I believe they’ve really had a compelling argument to make to a fat and happy Verizon or AT&T customer. The cost of ETF-ing and upgrading every *6* months on those two networks (and probably Sprint, too) is astronomical compared to the JUMP plan.

      • Dakota

        Not everyone wants or needs a new device every 6 months, esp if theyre not a Android afficianado. Youd be surprised what the casual user thinks about their phone(s). Plus as people always mention, if you get much better coverage in your area with ATT or VZ, then it doesnt matter how many shiny objects Tmobile puts in front of you.

    • Dakota

      Theyre not going to institute a program like this unless theyre making money. People keep acting like Tmobile is some kind hearted soul making nice with customers so they will like them. Tmobile is in it for profits and theyre not going to institute programs that lose them money

  • Allyn Woghin

    I just chatted with a TMo rep. As an existing customer, you have to have “a qualifying event such as purchase or receipt of a new T-Mobile USA branded handset from an authorized T-Mobile channel” in order to be able to add JUMP. As someone who JUST purchased an S4, I’m not super psyched with that answer.

    • Guest

      What? I can’t add JUMP on day ONE, and DROP my current insurance?

    • Chilehead

      A “qualifying event” on or after July 14th?

      • thepanttherlady

        I certainly hope they extend that retroactive to 6 months.

        • Dan Pancamo

          same here, just upgraded from S3 top S4….TMO should automigically switch current insurance to the jump plan

        • Chilehead

          I hope so as well. At the very least they need to reduce the “Premium” PHP Insurance from $11.99 to $10.

    • Dan Pancamo

      What? Youre saying that on July 14th I wont be able to DROP my current insurance and pick up JUMP?

      • Allyn Woghin

        @danpancamo:disqus @Chilehead:disqus – that’s what the agent said. I have a chat transcript. I said, “people like me are going to be really disappointed, given that I JUST got a new phone.” According to this agent, it requires a “qualifying event” on or after 7/14.

        • NotSoSureNow

          WOW. That is f’in bullsh!t. They said existing customers too! WTF?!

        • Chilehead

          Perhaps they meant “existing customers” that add a line or upgrade their phone. There’s going to be a lot of ticked off customers that recently purchased a phone via EIP.

        • Allyn Woghin

          I called and talked to another rep. They’re saying something now about there being an “indicator” on your account when the program launches on the 14th…. Maybe that means that those of us who upgraded recently will be eligible still? I sure hope so. It just sounds like they don’t know what they’re doing until the 14th.

        • Chilehead

          Thanks for the info. It’s too bad this was not detailed during the presser but I guess new customer acquisition is the priority. Heck with us T-Mo faithfuls.

        • Allyn Woghin

          Yeah. I’ve been with them since they were Voicestream. Going on 12 years. I sure hope there’s a way that this plays out well for me on the 14th.

        • D Nice

          Thats what I would think Allyn! I spoke with two different reps at two different stores, one told me they will get their training material on Sunday and the other was clueless. So it this point it’s hard to tell

        • fsured

          “…existing customers can get the same phone prices…” It doesn’t state that existing customers can enroll in the Jump program. You would be an existing customer 6mo after signing up for the program that is able to get new pricing costs. It’s a use of words without distinguishing what is really being said.

          I at first thought the same thing but thought shortly after, will let me who has 1yr of contract left, switch to this Jump program? It’s a loss of money to them if they did. That would be truly “uncarrier” if they allowed everyone to take advantage of new plans and programs.

        • Dakota

          Well my experience with Tmo has always been you talk to 3 reps and you get 3 different answers so the rep may or may not have known what they were talking about, esp with a new program. But carriers even the ones who put UN before their name have a habit of screwing existing customers.

        • tmobile rep

          it’s not three different answers, you just hear what you want to hear. and allyn there will be an open enrollment program , so obviously if you heard about it on the 14th if you ask us about it we can switch you. simple as pie!

        • thepanttherlady

          Thanks for the feedback, it’s always appreciated here. :)

          That must be what the limited time enrollment meant. Good to know. Hey Dan Pancamo we can put the pitchforks and torches away…lol.

        • Chilehead

          I’m keeping my pitchfork handy ’till Monday.

        • Jose Hernandez

          lol

        • Allyn Woghin

          That’s great! If there is an open enrollment that won’t result in existing customers having to “manufacture” qualifying events, then that would be great, and I’m onboard!

    • bob90210

      A qualifying event? That means I have to adopt another child?

      • ChitChatCat

        Ha.

    • Tmoguy147

      Warranty exchange is a qualifying event. So just call and do a warranty exchange after the program starts.

    • Peter

      Hi all u have to do is a warranty change. Then that’s an event t mo giving by another galaxy

    • Ben

      If that is true that really sucks. It’s like I’m screwed because I already upgraded. They should have an option for people already on EIP and PHP to convert to JUMP.

  • JJ

    How sure can you really be you can sell your old phone always for $300? You can’t be. We never know when a price will fall to 0.

    • Dakota

      You also don’t know do you what Tmobile will consider good working condition. If you have a scratch, does that affect your JUMP?

      • thepanttherlady

        This was answered in the presser:

        1. Must boot up
        2. No cracked screen
        3. No water damage

        If the phone passes those 3 items, it qualifies.

        • Ben

          Does this mean that it doesn’t matter if you rooted it?

    • ChitChatCat

      And, if you want to do ebay instead of craigslist, you have to pay seller fees also.

    • steveb944

      After 6 months you sure as hell can get $300 easy for a device. Even 1 year out you’re able to cash in. The only way a device renders $0 resale value, you lost it or it’s locked from ALL networks for X reason.

      • Jose Hernandez

        Or you got the crappy facebook phone. just saying

        • steveb944

          Haha, I think that would still manage a few $$. If you ‘invested’ into a mediocre/mid range phone then that is an issue in itself. Have to invest in top tier phones in order to get the most bang for the buck.

  • sidekicker89

    I thought Sprint’s early upgrade was at 20 months not 22 months..

  • fsured

    I’m not understanding why people are dissing this concept. It is designed for people who want the latest and greatest devices all the time. If you don’t like it then don’t sign up for the program and keep your regular insurance (if you currently have insurance).

    • Zach Mauch

      because you don’t need this to get the latest and greatest phones. If you just buy one phone outright, selling after six months will net you MUCH more cash than with this program. Then you can pay off your first phone and get another EIP because you paid off the first.

      Example: Buying a new Xperia Z ($599 MSRP) and switching to something new 6 months later.

      Jump: $99 + 6*$20 + 6*$10 = $280 Net cost for 6 months

      Selling: $99 + 6*$20 = $220
      I can likely sell it used for at LEAST $400. Probably more, but I’ll be conservative.
      $380 remaining to pay off. Leaves me with $20.
      $200 Net Cost for 6 months.

      Playing the selling game, I come out ahead by $80. This is why it is a good deal for T-Mobile and why they will make a lot of money on it. However, for many not wanting to go through the hassle of selling the phone this is a good deal for them. Basically, you are paying for insurance with this plan, which for many isn’t a bad deal.

      • TechHog

        Not everyone can afford to buy phones outright. If they could, EIP wouldn’t exist. You guys who normally pay for phones in full need to work on your empathy a bit.

        • philyew

          Doesn’t his example use EIP in both scenarios? I don’t think his argument depends on buying a phone outright, even if that’s what he actually said…

        • Zach Mauch

          honestly, this is false argument. I know that money is tight for many (it is for me too), but many play this card while paying WELL over $100 a month for a phone contract. If someone is doing that and can’t afford to be out 300-400 for 2-3 weeks while transitioning phones then you really need to work your finances better.

          I can understand this argument if someone just sits on their old phones, but if you sell them then it just means you need to build up a better buffer in your finances. It is LESS expensive!!!! Those with less money should say “I can’t afford the JUMP plan”, not “I can’t afford to play the resell game.”

          That’s why I don’t have a car payment. Many say “I can’t afford to own my car outright.” I say, “I can’t afford to have a car payment.”

        • Bratty

          So don’t enroll. Its optional. I dont care if it costs me a few bucks more as I dont have to deal with the hassle of CL or ebay. Stop being myopic.

        • Zach Mauch

          Look a few comments up at the end of my orignal reply. This is a quote from it:

          ” However, for many not wanting to go through the hassle of selling the phone this is a good deal for them. Basically, you are paying for insurance with this plan, which for many isn’t a bad deal.”

          What you replied to was simply my response to people saying they “can’t afford to buy and resell phones.” My point was simply that it was less money in the long run and having less money should push you toward it, not away.

          I agree plenty with your stance, if you don’t mind paying slightly more, more power to you.

        • FuturePS4Gamer

          Some people barely make $300 – $400 every two weeks. Lots of people are broke college students or stuck doing retail…

        • Zach Mauch

          I empathize, I do. I was there once myself, but you are missing my point. JUMP is only a good deal for those who want insurance and can afford/don’t mind spending slightly more.

          However, people in the situation you describe have NO BUSINESS spending 90-110 a month and owning a 600 phone (on EIP). What’s more, they CERTAINLY can’t afford an extra 10/month. There are plenty of low cost options out there like simple talk or net10. Additionally, they should be buying a cheap/used smartphone like a nexus or older galaxy phone.

          When I was there, I was all over the cheaper options. I didn’t have a car payment, but I only paid 1-2 grand for my car. People in this country have a MAJORLY skewed view of what they can afford and its why so many people get drowned in debt. Most loans aren’t a blessing to the poor. They are a curse, because they make them think they can afford more than they really can. JUMP will be the same way.

        • FuturePS4Gamer

          Yeah, I understand what you are saying as well. I was just mentioning people who work at minimum wage lol. When I used to work at my former employee I didn’t make much so I’ve been in that position.

      • Long Island Steven

        But for those people who have opted to pay for insurance, the difference for them would only be $20.

        I buy my phones used on Ebay so I don’t bother for the insurance, but being included in JUMP!, I would also have the benefit of getting the newest phones new when they come out.

    • New_Guy

      I think this is an absolutely amazing business model. My only question would be whether they’d take modified (rooted) devices in trade or would leave us out in the cold?

      • fsured

        If it is just rooted then they could just flash it back to stock. if it’s an unlocked device, that may be another situation.

        I’m wanting them to add their wifi calling app back as a standalone application and not something that is built into the manufactures user interface. That is their answer to poor building reception and lack of coverage outside of main cities. If they are to sell Google experience devices then they are loosing a key component of their service for people buying these phones. What about people bringing their own devices over which won’t have T-Mobile software initially installed? Again these are people who can’t use wifi calling if it is not a standalone application.

  • Delaware Resident

    What I’m more concerned with is when they will upgrade their dinosaurous 2G EDGE networks in semi-populated and suburban regions, like northern Delaware outside of Newark/Wilmington, where I live and work. It’s pathetic and humiliating to be in decently sized towns minutes outside of major cities, and have your HTC One S run on EDGE.

    All their other announcements concerning LTE, JUMP, and family plans are purely irrelevant noise to me and the countless ranks of T-Mobile customers like me stuck in 2G HELL.

    • Mike

      I went to college in Newark DE. The area is not very populated at all compared to other places. My county in NJ (Bergen) has more people in it than the whole state of Delaware combined. I doubt they are too worried about Delaware besides Wilmington if at all.

      • Delaware Resident

        Nice to meet a fellow NJ resident. I used to live in Tenafly in Bergen County. You’re right that Newark is “sticks” compared to N. NJ, but it’s still densely populated. And when you look at what ATT and Verizon have done in the area (ie- LTE in the middle of no where in the Maryland Eastern Shore), you’ll understand why it’s frustrating for people like me. It’s definitely not on their priority list, but it should be because the 228 million POPs under 4G HSPA+ currently covered is severely lacking in comparison to Verizon et al’s nearly 300 mil POPs covered.

        • Jose Hernandez

          I can understand your frustration, But if I am not mistaken the problem here is the tech used by T-Mobile. It would be very costly for them to try and deploy services (4G) on such areas. TmoTech would probably be able to give you a good answer on that.

  • Dakota

    So youre basically leasing phones. I havent done the math to see if it would be worthwhile for people. I dont know that the casual phone user is desperate to get a new phone every 6 months, esp if you have to pay an additional fee. (they said plus taxes etc so its probably more than just $10)…It also wouldnt really apply to iPHone users unless they want a device after 12 months. It may be more of an issue with Android due to the lack of updates on skinned phones although Ive found switching Androids (esp without SD cards) to be a nightmare as Ive had to manually transfer all my data and lost all progress and settings on every single game and app. After completing hundreds of levels or having high scores, etc it was totally useless.

    • kindaaphoneguy

      Complain, complain, complain. If you don’t want it, don’t get it. This is a totally optional feature and there are plenty of ‘phonophiles’ who will love this

  • Mike

    IMHO TMobile’s phones don’t come out fast enough to upgrade every 6 months, so here is the estimated math on upgrading every year with 10% tax rate for GS4 if you already pay for insurance:

    Re-sell: $100 + $58 + $480($20*24) – $300ish proceeds from resale = $350ish/year
    Jump: $100 + $58 + $240($20*12) + $24($2*12) = $422/year

    You’re essentially spending $70 to avoid the hassle of resale and avoid the risk of a bigger than expected drop in resale value/purchase of a phone that has poor resale value.

    • Matt

      Plus insurance. Break your phone on e and the noninsured plan sky rockets compared to the insured plan.

      • Mike

        If you pay-in-full and resell can you not transfer your insurance to your new phone?

        • thepanttherlady

          Last I knew, insurance was on the line not the phone. I don’t know if things have changed.

        • Mike

          Thanks! Based on that your point is moot, Matt. I said if you already pay for insurance and my math reflects that…

    • TechHog

      This plan is for people who can’t afford to pay off their phone’s remaining balance to sell it… aka the type of people using EIP to begin with.

      • Mike

        After a year you could sell it for $300ish and then pay off the $240 owed to T-Mobile… who can’t afford that?

        • TechHog

          That assumes that it’s done after a year. You’re also ignoring the down-payment and tax on the next phone, ebay’s cut on the sale price, the fact that the phone legally has to be paid off before selling it, and the time they have to go without having any phone. Yes, it is cheaper, but certainly not upfront.

        • Mike

          the down payment and tax on the next phone will be there whether you use jump or not. i factored in the ebay fees in my rounding. note that the math works out to $338 but i bumped it up to $350ish due to such costs. also if you don’t have the means to float whatever timing difference there is between paying the $240 and receiving the $300ish, you shouldn’t be upgrading your cell phone every year.

        • TechHog

          You should never use “if you can’t X, then you shouldn’t Y” as an argument. That’s very poor form. And while I know you pay those either way, my point is about how much you end up having to pay at one time.

          Oh, one other important point: If there’s a deal going on, you’ll miss that deal by selling your phone. So, that $82 advantage could turn into a $32 one.

        • Mike

          it’s not an argument, it’s free advice.

    • thepanttherlady

      Is the $24 for the difference between insurance and the Jump fee? If so, remember that for some customers this will actually be a $2 decrease making the difference in your math $48 for less hassle. For many, this is worth it.

      • Mike

        yes. i was previously unaware of the $12 “premium” insurance. that’s actually a $48 swing so its only $24ish/year for less hassle.

        • thepanttherlady

          I did my math based on you using 12 months. That’s how I got the $48 difference. What did I miss?

        • Mike

          it’s -$24 instead of +$24 which is a difference of $48 between my calc and the calc for premium insurance. total would be $374/year if switching from the premium insurance. extra cost of jump would be about $24/year

        • thepanttherlady

          You’re right. I stopped at adding the EIP payment and calculated the difference. Thanks!

        • Mike

          is the “premium” insurance the only option if you have an “elite” phone like an iphone or GS4?

        • thepanttherlady

          I’m going to say yes because when I had the Note 2, they automatically jumped my insurance up. I canceled immediately at that point.

    • xmiro

      If you’re dumping your phone on Ebay don’t forget the fees, which can be quite a bit

      • Mike

        i used $12ish. $638 – $300 = $338 but i bumped it up to $350ish.

  • Alex

    So if we enroll in the program on July 14 we wont be able to upgrade with the JUMP! program until January 14?? Is that correct or is my math wrong

    • thepanttherlady

      Correct. 6 months from the join date.

  • Tina

    Just read CNET article where they teased the next shake up aka phase 3 would convert non-believers! Love the line of giving Tmobile a little share and you create a monster. Wonder what is up next?

  • Deihmos

    Let me get this straight. When I trade in the old phone it eliminates the payment plan on that phone? If so this is awesome.

    • thepanttherlady

      Yes.

  • Mystery Man

    What an idiotic idea. I rather pay for the entire phone then pay 120 a year to finance. Putting the entire charge on a credit card would be cheaper then 10 bucks a month o_0

    And trade in my old phone so they give me $200 for a $600 phone? right lol

    • ChitChatCat

      You don’t have to enroll in JUMP! and you can still finance your phone for 0% APR.

    • TechHog

      What an idiotic comment.

  • Patrick

    umm…why not just invest the $10/mo in somewhere else, and when you want to upgrade, use that money to put into a new phone? With JUMP it seems like it’s just another revenue generator. How much of a price difference is it between new and exsisting customers? Say you upgrade every year = $120, and the latest phone is $600. So if you use the money you just saved, you would be $480 in the hole, rather than $720 in the whole…sounds good no paper, but in the real world….

    • TechHog

      You’re ignoring the fact that you also get insurance, which would be $8 or $12 alone. In that case, you’re either paying $24 a year extra or saving $24 a year.

      • thepanttherlady

        Bingo!

        • Ben

          So, as someone who is already paying $11.99/mo for PHP will I be automatically enrolled in Jump or will I have to ask for it. If so is there any reason why I would want to stay with what I have?

        • thepanttherlady

          You’ll have to enroll. One reason to join will be that you save $2 a month on your insurance. :)

          Other than that it is purely how you want to handle purchasing your phones.

        • Ben

          What I mean is, even if I’m not going to upgrade my phone until I’ve paid it off, and maybe even longer, it seems like I should join jump just to save $2/mo. Am I missing something?

      • Patrick

        Ahh, I missed that part…JUMP is basically part of the insurance too….I still don’t buy insurance, but I’ll have to take a look into it.

  • Saad Akhtar

    Question, if you have jump does that mean you have to upgrade your phone every 6 months, or does it just give you the option? I’d like to buy an iphone in september and get the new one the september after that, so if I wanted to, could I just do that?

    • TechHog

      They can’t force you to upgrade lol.

    • corepreacher

      Yes it’s called JUMP because you can jump into a new phone whenever you want to. You will still pay the $10 a month for 12 month if you decide to do that

      • an0nim0

        Not quite “whenever you want to…”

        “Customers can upgrade to a new phone… twice every 12 months after they’ve been in the JUMP! program for six months.”

        So you have to have paid at least $60 into the program before you qualify for an upgrade, but there’s nothing that says you have to pay more than $60; if I didn’t intend to upgrade every 6 months (and didn’t care for the insurance), I’d just drop out of the JUMP! program as soon as I upgraded, than wait until 6 months before I intended to upgrade again to JUMP! back in… of course, it’s still less cost-effective to wait longer than 6 months as you’re still paying the EIP for every month you have the phone, so that’s less money wiped off the slate with the trade-in.

    • t-mo rep

      yes

    • t-mo rep

      yes to the last question that is

  • jd

    I assume you have to pay the down payment every time you upgrade? If not, that’s a pretty great deal. Otherwise, I guess you’re just paying to avoid the hassle of ebaying your phone.

    • LC

      You still pay the down payment, but any remaining balance of the phone’s installment are paid off.

  • SeungMin Cho

    Just a quick question. When you trade your phone in, does it have to be in a perfect condition, I have minor scratch on the screen rim of the GS4. Would they refuse to trade in the phone? :(

    • corepreacher

      If it is a hairline crack then they will refuse the trade in or you could pay the deductible + new down payment and still get the phone and keep your old phone and have its EIP wiped away.

      If the screen is scratched, but NOT cracked then it will be eligible for trade and you just pay the new down payment

      • SeungMin Cho

        what do you mean by a hairline crack??

        • corepreacher

          Hairline crack is a very thin crack that extends the length of the phone and is usually visible at different angles. This is a break in the glass verses a scratch. Think about the lines that extend from a winshield point of impact crack but for phones

        • thepanttherlady

          Small crack versus a scratch. If it’s cracked no matter how big or small they won’t take it.

        • SeungMin Cho

          Ahhhh it was a terrible mistake not putting on my case…
          Do you know by any chance the deducible for replacing the phone??

        • ChitChatCat

          The deductible on the S4 is $175.

        • kalel33

          Holy crap! It’s much cheaper to just have extended warranty and send it in as a warranty replacement, not telling them the damage, and getting hit with the OOW fee, plus saving a bunch of money per month.

  • Jimbo Jones

    So I get to pay an extra $240 a year to continue buying phones at full price? Amazing! I’m sure all the TMo reps in here will gush about what a great deal this is.
    Then puzzle when that bump in sales which is surely coming never materializes. Keep spinning and rebranding, but you’re not winning many new converts.

    • Jimbo Jones

      Funnily enough, the GS4 and HTC One are no longer front paged on the t-mobile.com site, but rather the “$19.99 down” GSIII.

      • samboltski

        If you were on the T-Mobile website, you would’ve noticed the HTC one was 99.99 down and $20×24 mos for a combined 580.00. The phone out right is 579.99. And to trade it in every 6 mos is, like leasing a car concept…

    • bt

      Hey you go ahead and pay an extra $400 a year for VZ or big blue plus the extra money in year two after your phone is paid off. There’s plenty of us converts that will keep our money and spend it on something else.

      Oh and we’ll have a newer phone than your 2 year old phone.

      • Jimbo Jones

        You can’t claim “extra $400” now that you’re charging an “extra $240” to be part of your club. I’m sure you and the other reps find these arguments utterly convincing but you see any new customers gagging to spend $600 on a phone? Didn’t think so.

        • bt

          I’m not a rep. I’m just not an idiot who doesn’t realize that you are paying more in the subsidized world than they way tmobile is doing it. You go ahead and believe your phone doesn’t cost more with the big 3 because of your subsidized (hidden) costs that continue even after you’ve realized the actual cost of the phone. Don’t be so short sided. Look at the 24 month total costs of each and tmobile wins almost every time. Even look at normal monthly costs and they still win.

        • mikkej2k

          You don’t have to “be part of the club”. It’s voluntary. How much is 1 line at VZW? With insurance on the device?

    • TMOTECH

      Last time I checked 10*12 is 120. And it includes handset protection as well.

    • TechHog

      You’re bad at math. You’re also ignoring the insurance part, but since you’re so bad at 2nd grade math I wouldn’t be shocked if you actually did consider that.

    • Bob Archer

      I’m not sure what you are saying. With any carrier you are basically paying full price for the subsidized phone. So, if you want t-mo to be the same as Verizon, just wait 2 years to get your new phone. AS someone else said, this is not for everyone. IF it doesn’t work for you, don’t use it.

  • corepreacher

    What is the opinion of TMO News of this this new program?

  • steveb944

    Hmm considering I’m an outlier with my Play Store Nexus 4, this deal breaks the bank.

    I wish it was an actual leasing program instead of separating into an EIP and Jump fee. Bottom line is T-Mobile is a business, and they’re in this program to make money in comparison to you buying and selling yourself.

    • Bob Archer

      If you bought your own phone outright from Google Play, then JUMP doesn’t apply to you and you won’t pay it. So, how does it “break the bank”?

      • steveb944

        It was just a little tidbit, I’m comparing overall cost. The ~$350 I paid for the device I think still comes out less rather than going with a device on JUMP ~$280 in 6 mo. with no final ownership. If the Nexus program continues with subsidization by Google, then that is still a more viable option to save money in my phone purchasing. If for some reason it doesn’t go on, I’ll keep JUMP as a future option.

        Another issue is OS updates which is what would make me want to change devices to get them sooner/at all, that is moot with Nexus.

  • jon

    Essentially this is just another option for customers that want to get new phones it obviously wont work for everyone. Going based one what im reading the $10 has the insurance included. Which i honestly dont believe until they tell us officially in our meetings. But going by how phones are being released new phones are usually released in the first quarter and third quarter of the year. And going by the math and this is just basing it off the interpretation of the article up top if the insurance is included in the $10. If a customer was to get a Note 2 right now.6 month span: The phone would be 169.99+41.27(taxes)+60(jump)+120(EIP)=391.26. Remaining balance would be 360 on the phone. So essentially if you did it in the 6 month period you would be saving yourself 300 off the full price of the phone because they would wipe your old eip with the trade in.(Calc: 691.26(Full price w/taxes) – 391.26 = 300) Now if you did it over a 1 year span the savings drastically drops. you end up paying 571.26 for the phone and save only $120 of the full price of the phone. So i mean there are many ways to look at it but im still waiting for the final word of how this will actually work and whats included in the $10. THIS WHOLE CALCULATION IS BASED ON THE INTERPRETATION OF THE ARTICLE ABOVE!!!! :D hopefully this helped someone out there.

    • ChitChatCat

      Check the training. It’s included.

      • Jon

        didnt get it yet meeting is on sun -_- at 8am!!!!!!! AHHHHHH

        • TechHog

          Then why not check the damn website? lol. You seem overly cynical.

        • Jon

          what do you mean? ive been looking at the site i just dont like to say anything until ive been told officially by manager cuz i dont want to be wrong and give the wrong info

  • Jason Anthony Pineiro

    Too bad that doesnt apply for the Puerto Rico market

  • Mike

    If you upgrade once a year and are currently paying $12/mo. for your insurance, JUMP only costs about $24/year more than paying in full and reselling. JUMP eliminates the hassle of reselling and the risk of a big drop in resale value. See my math in an earlier comment.

    • ChitChatCat

      And seller fees if you don’t want to get involved in parking lot transactions and sell it on ebay.

  • ninjakick

    So are we for sure that another down payment will be required for the jump…and is the 10 dollar jump fee different from insurance or are they one in the same…I would like a clarification because if they are not requiring another down payment and just carrying over the debt….it would be a pretty good deal…

    • Mike

      It’s basically like buying a new phone but the debt on your old phone is forgiven when you trade it in.

    • Jon

      essentially from what your seeing in the article above the $10 is a flat fee for jump program and insurance combined. after 6 months of enrollment you can trade in your old phone and wipe out the rest of your old eip and then put and brand new down payment and eip plan on a new one. Phone must be in good condition if not then you have to pay the deductible of the phone also.

    • samboltski

      I called 611 twice and both reps from the upgrade department and, they told me, if the remaining balance of your current eip amount due covers the down payment of the phone you have your eye on, there will be no down payment. The only thing you would have to come out of pocket on that particular circumstance is, taxes. I spent about 30 minutes apiece with each rep.

      • jon

        That’s not true idk where they are getting their info what happens on jump is pretty much after 6 months if a customer wants a new phone they can trade I’m their ccurrent phone and tmobile will wipe away the rremaining eIP of the old device and you start a new eip for the new ddevice. Depending on the ddevice there may or may not be a down payment.

  • truckeemike

    So, once again those of us not yet on Simple Choice, who currently have huge ‘migration fees with family plans…… are we in, or is that migration fee still required? David???

    • jon

      as of right now migration fees are still required until heard otherwise im sorry :(

      • truckeemike

        Thx for reply. If they want to stop churn….. shame on them. And ok you guys don’t give me the you got a discoiunt argument, it no longer counts!!!!!!!

        • Jon

          yea the whole classic to BTV to Value is pretty hectic sometimes and i get alot of frustated customers about it. because they see customers with there bills substantially cheaper than theres with no contract and theyve been with us for years and are getting the shit end of the stick. so i completely understand

        • kalel33

          It does if you didn’t fulfill your contract. Hey, I’d like to have gotten a phone dirt cheap and then move to the cheaper plan with no penalty, while everyone else had to buy the phones at full price but somehow they’re trying to be fair……huh, who knew?

        • truckeemike

          FULL PRICE???? 6 months… you pay less than I did. Exactly my point.!

        • truckeemike

          smart ass

        • kalel33

          If you only have 6 months remaining on your contact then pay the $50 per line migration fee and quit being a cheapskate.

    • CalicoKJ

      Migration fees end when the phone has <6 months of time remaining before upgrade. For example, I can't cancel any of my 5 lines until October (if I wanted to) because of contract, but my last phone hit <6 months before it was upgrade eligible last month. I switched at that time to Simple Choice, with no migration fees. Yes, it can be confusing, but any phone or store rep should be able to tell you what that magical date is for each line on your plan.I had a line on what was called "Bridge to Value" before I was eligible to switch my plan. It allowed me to do the down payment/EIP for that line without extending my contract any further..

  • I’m slow, lol. Please somebody explain this in the SLOWEST way possible. Like basically math equation terminology (though Math is my best subject, I’m kinda confused about the cost). I wish it was explained more in T-Mobile’s statement above. So I already have insurance (which has been bumped up to like $12 now, for my HTC One). So I would do something like, let’s say I purchased a HTC One now. I would pay the up front cost, $20 per month on installments (for 6 months?), $10 per month (for the jump service), and the added $12 for the insurance I have, am I right? Then after 6 months, I can trade in my device, and it will AUTOMATICALLY rid the rest of my EIP? Am I right. And I may do this if so, tho it is a bit much, but the hassle with selling phones, even tho u have many options (Swappa, Glyde whom I just discovered, ebay), it’s kinda stressful thinking about how long it takes, satisfying the buyer, making sure it’s not returned, etc. Because that’s pretty much what I do anyway. I buy a phone, I keep it for about 6 months (which is a long time for me sometimes, lol. HTC One S was the 1st phone I kept for like a full year in the past 7 years or so), then I sell my phone to pay off the remained of the EIP and sometimes I have to come like a extra $100 out of pocket or so.

    • Jon

      $10 includes jump program and insurance

    • ChitChatCat

      You’d pay your rate plan + $10 for JUMP (which includes insurance) + EIP (phone installments). The $10 JUMP charge replaces your insurance.

      • THANK YOU! That makes sense to me. So could I technically when it starts, cut off my insurance now, and just pay for JUMP since it includes insurances? Yes, you kinda said that at the end, but I just saw that. lol

        • ChitChatCat

          Don’t cancel your insurance. Just call in or stop by a store after Sunday. I’d probably give it a few days so that everyone is familiar with the processes.

        • jon

          You can only enroll in jump with a new activation or upgrade of phone

        • thepanttherlady

          Customers with current EIP’s can also enroll.

        • jon

          really that’s not what the training said unless i missed that part. pretty much it said it followed the policies of adding insurance but I may have overlooked that part I’ll check again :)

        • thepanttherlady
        • Jon

          so… my manager says that any customer with a eip already intact the only way they would qualify to add jump is if they receive a new device from tmobile through warranty exchange or they have it as a quickview offer otherwise they are unable to switch. so other than the quikview offer its the same policy as regular insurance. So they would have to have EIP currently AND receive a new phone from tmobile (example warranty exchange) OR its given to them thru a quikview offer

        • thepanttherlady

          I don’t know what “quickview offer” is but my daughter bought her iPhone 5 with EIP on 5/4/13. When I logged into her account last night the option to put her on the JUMP program was there under services. I switched her with no problems, warranty exchange etc.

        • I hope so. If not, blah… lol

        • thepanttherlady
    • Long Island Steven

      I’m surprised some of your used phones didn’t make back enough to pay off the balance on it. I was trying to calculate this on some of the phones out now and looks like going the Ebay way you would come out like $40 or so ahead vs JUMP! But there are a lot of variables to consider when calculating what you’ll get for a used phone.

    • ssjassassin

      Your insurance would be replaced with the $10 plan and you will not pay $12 a month anymore. This would require an upgrade or new phone purchase on EIP. T-Mobile will continue to carry the old asurion plans that you have now until customers who have current EIP plans out can change by upgrade or other qualifying changes. Such as you will be eligible for the JUMP protection plan if you require a warranty replacement because you are getting a “new” phone. All new insurance plans as of july 14th are through assurant and will be $8 a month no more assurion. This means no more $8 insurance for mid range smarts and $12 for high end so easy streamlined costs but deductible should remain the same higher for higher cost phones. Then the additional cost of $2 puts you into JUMP plans and you have the choice to upgrade by trade in super cool.

      Here is math:

      $100 down for htc one, $10 per month jump, $20 per month phone payment, 6 months in for upgrade:

      100+(10*6)+(20*6)=$280

      Not including bill taxes or retail sales tax on the phones.but if you include this it looks like another 50 – 60 depending on rates.

      $280 + estimated taxes = $340

      Remaining EIP at 6 months: $360

      • Randall Lind

        Jump replaces insurance which allows you to upgrade twice a year if I choose too right? I get it now. However people like me who just got a new phone can’t sign up for jump. I just got the S4 and my insurance is like $12 as well.

    • UMA_Fan

      Let’s say you set up an account bought an iPhone 5 for $99 down and 24 installments of $20.

      You also subscribe to Jump.

      Therefore when the iPhone 6 comes out next year all you pay is $99 down and your bill stays the same. The 24 installments of $20 simply reset themselves.

  • mikkej2k

    Does this include ALL phones offered by T-Mobile , like Nexus 4? Or phones T-Mobile used
    to carry , but are End-Of-Life like an OG Galaxy Note or HTC ONE S?

    • ChitChatCat

      It seems to include any phone financed with EIP.

  • nerdlust

    First I will say I really like my fully paid off note2. No plans to upgrade but this does sound like a nice option for those who switch phones often. The ability to upgrade every 6 months sounds sweet.

  • Impatient Waiter

    I’m a little confused though… so for $10 a month for JUMP!, you get the same features that come with the $12 PHP bundle for the GS4? So does that mean PHP’s MRC lower its cost?

    • jon

      yes 10 is insurance for all phones with jump

  • Sam Farias

    On my spreadsheet an upgrade every 6 months averages to $46 a month if you assume $99 down payments and having to pay sales tax for the full price of the device each time. Anyone know of a painless backup solution for non root users? Transferring your apps, user data etc every month could get old.

  • Sam Farias

    I think this does away with insurance rather than include it, or no? If the screen on a new phone breaks after 3 months, does insurance replace the phone with payment of a deductible or do I have to wait until my next 6 month Jump upgrade? A question for T mobile.
    In my case I love having the latest and greatest but I’ve had a new phone every few months for the last couple of years through insurance or warranty of HTC phones. I’ve gone from a Sensation through two Amazes and two HTC One S’s.

    • jon

      10 dollars iincludes the insurance so if you were to breal your phone a 3 month span you wwould still get it replaced thru iinsurance if you brone the phone at the 6 month start and wAnna upgrade you wwould have to pay the deductible and the down payment for thr next phone to do the jump.

  • Bklynman

    Maybe I miss it,so I buy a new phone,put the down payment on it,let’s say $99. Plus,
    $20,plus the $10.Jump fee. 6 months later,another super phone comes out to end all
    super phones,now do I have to pay another down payment of $99? If I decide to
    keep,the new super phone that came out 6 months later,does eip starts all over again?

    • Jose Hernandez

      You buy your super phone, Pay $99.00 down payment, join Jump! for $10.00 (including insurance) and have a $20.00 EIP payment added to your account.

      6 Months later, the newer better super phone comes out and you want to get it:

      Go in to the store, as long as your phone is in good working order (powers on, has no cracks on the screen, has no water damage) you can trade in your old super phone and have your remaining balance on that EIP waived, you then pay up a new $99.00 down payment on the new super phone, and then have a new EIP of $20.00 a month added to your account for the remainder of the price of said newer super phone. You walk out the store with a newer device.

      After this, is you want to upgrade using the same scenario again, you don’t have to wait, you can do this all over again the next day if you want.

      If you complete 2 of these in a year, then you will have to wait a full year (from the date the first upgrade was made) in order to upgrade again.

      This is my understanding of the program. (if I am wrong, others will let me know)

      Hope this helps.

      • thepanttherlady

        Would love to meet the person who tried to do this again the next day so I could slap them upside the head! LOL

        • Bklynman

          You promise Lady? ;-)

        • thepanttherlady

          If you only knew how serious I am. :)

        • Bklynman

          Woo,-Woo! I am in love! LoL! ;-)

      • You explained it the best, thanks so much.

    • thepanttherlady

      Yes. You give them the phone you bought 6 months earlier and they “forgive” the remaining EIP on it. Pay the down payment on your spiffy phone and start over.

  • Bklynman

    Thanks Lady and Jose. Clear now. So if a person does this twice a yr.,
    that would $318.00 out of pocket,most new super phones have bugs
    for the first few months they are out. Since companies are pushing
    out new phones almost every year now,since most phonese have a very
    short eof now,I wonder if it is worth it.

  • JJCommonSense

    So basically it’s really only 2 bucks more (or less for those of us that already have php)for the ability to upgrade more frequently… and if think about it you’re still laying less than attention or Verizon… plus it’s optional.. I see this as nothing but great to have the option.

  • shack180

    Personally I like my phone paid off. But this is a great move since I change my phone alot.