T-Mobile FAQ Talks Apple Partnership, iPhone, And 100% Value Plans

Today is barely half over and it’s already one of the most eventful days in recent T-Mobile memory and we’re working hard to keep the information flowing and believe me, there’s plenty more coming today. First things first, let’s talk iPhone, Apple and the move to 100% Value Plans. It looks like employees are just receiving a fairly lengthy FAQ guide to better help them in the coming days as customers start asking about the future. There’s little question that both the iPhone and the move to Value Plans represent a definitive change in T-Mobile’s thinking and we expect some shock value while it begins to play itself out.

First things first, as the very last question below answers, for current Classic/Legacy Plan subscribers, the change to Value Plans won’t affect you. Value Plans will “simply be the primary plans T-Mobile will offer.” In other words, you’ll continue with a business as usual approach. It’s possible that T-Mobile, like other carriers will work to move you over to Value Plans with your next upgrade, but there doesn’t seem to be any indication they will force you to switch.

Read the guide blow and if you’d like a look at todays full Investor presentation for T-Mobile USA, you can grab the full PDF (where I grabbed the picture above) at the link below.

Telekom.com/cmd12

 

T-Mobile & Apple Partnership

On December 6 at a Deutsche Telekom (DT) investor conference in Germany, T-Mobile publically disclosed that it has entered into an agreement with Apple to bring products to market together next year. Specific Apple products and retail availability were not announced. This was a public disclosure to provide 2013 financial guidance as investors evaluate the proposed combined company of T-Mobile and MetroPCS.

The agreement with Apple has generated significant media coverage. While the news is creating customer excitement, it’s important to not speculate about specific Apple products, timing or pricing. These details will be announced at later date in 2013.

Key Talking Points:

  • Thank you for your interest in the agreement with Apple.
  • We look forward to working with Apple to bring products to market next year.
  • Specific Apple products, timing or pricing have not been announced.
  • I don’t have other details to share at this time.
  • Additional details will be provided closer to the date of product availability sometime next year.

FAQS

iPhone Questions

What news was announced regarding the iPhone?

  • T-Mobile confirmed that the company has entered into an agreement with Apple to bring products to market together next year. Additional details will be provided closer to the date of product availability sometime next year.
  • Which iPhone will you carry? Are you timing the launch for the next version of iPhone?
  • All I can confirm is that we plan to bring products to market with Apple next year.

When will the iPhone be available?

  • At this time, we have only announced that we have entered into an agreement with Apple to bring products to market together next year.
  • Additional details will be provided closer to the date of product availability sometime next year.
  • If you’re interested in upgrading, now and throughout the new year is a great time to get the latest T-Mobile 4G smartphones.
  • We have a number of compelling promotions, including great pricing on the hottest smartphones like the Samsung Galaxy S III.
  • We also have the latest and greatest devices this holiday, including Android phones like the Samsung Galaxy Note II and the Nexus 4, as well as Windows Phone 8 like the Nokia Lumia 810 and the Windows Phone 8X by HTC.

Can I order/reserve an iPhone now?

  • No. We have only announced that we’ve made an agreement with Apple to bring products to market next year.
  • While we don’t sell the iPhone today, we do support unlocked iPhones on our network (Sprint iPhones will not work on our network).
  • Apple began selling an unlocked iPhone 5 a few weeks ago.
  • With our Unlimited Nationwide 4G Data plans, customers save $50/month compared to AT&T.
  • Note: Savings based on comparison of T-Mobile $69.99/mo Unlimited Talk, Text and Data plan against AT&T Unlimited Talk, Text, and 5GB Smartphone Data plan. Does not include taxes, fees, or promotional offers. Plan features and limitations vary.

What pricing/plans will T-Mobile offer for the iPhone?

  • I don’t have other details to share at this time.  Additional details will be provided closer to the date of product availability sometime next year.

Should I wait to get the iPhone next year?

  • Now is a great time to get the latest 4G smartphones with T-Mobile.
  • Now and throughout the new year we have a number of compelling promotions, including great pricing on the hottest smartphones like the Samsung Galaxy S III.
  • We also have the latest and greatest devices this holiday, including Android phones like the Samsung Galaxy Note II and the Nexus 4, as well as Windows Phone 8 like the Nokia Lumia 810 and the Windows Phone 8X by HTC.
  • If you want to begin using an iPhone today, we do support unlocked iPhones on our network (Sprint iPhones will not work on our network).
  • Apple began selling an unlocked iPhone 5 a few weeks ago. With our Unlimited Nationwide 4G Data plans, customers save $50/month compared to AT&T.
  • Note: Savings based on comparison of T-Mobile $69.99/mo Unlimited Talk, Text and Data plan against AT&T Unlimited Talk, Text, and 5GB Smartphone Data plan. Does not include taxes, fees, or promotional offers. Plan features and limitations vary.

Will you continue carrying other smartphones or will the iPhone replace an existing device or partnership?

  • We remain committed to providing T-Mobile customers with choice and flexibility at a great overall value and will continue to enhance our device line-up with the best technology in partnership with multiple device makers.

What have you done to ensure that the customer experience will be as good as with other carriers?

  • We are already supporting iOS through our BYOD (Bring Your Own Device) program. We also are investing in our network to make it faster and more reliable, which will benefit all of our customers.

Will your network support a 4G and/or LTE iPhone? (

  • Details on Apple products will be available at a later date.

What about the BYOD program? Any changes?

  • There are no changes to our BYOD (Bring Your Own Device) program. This is a great option if you want to begin using an iPhone today. We do support unlocked iPhones on our network (Sprint iPhones will not work on our network). Apple began selling an unlocked iPhone 5 a few weeks ago.

Will I get a good network experience with an unlocked iPhone?

  • We continue to strengthen our already competitive 4G experience in major metro areas across the country.
  • With these upgrades, customers benefit from enhanced voice and data coverage and faster speeds.
  • Customers in these metro areas can also bring their unlocked iPhone to T-Mobile, and experience a significant speed boost on our 4G network.
  • We have already upgraded our network in Baltimore, Houston, Kansas City, Las Vegas and Washington D.C.
  • T-Mobile network advancements also continue in additional cities including Boston, Chicago, Los Angeles, Miami, Minneapolis, New York metro area, Philadelphia, San Francisco, San Diego and Seattle.

100% Value Questions

Is T-Mobile moving to 100% Value in 2013?

  • Yes, we’re innovating on our Value plans in 2013.
  • We’re committed to providing service plan options that offer the best value to our customers and our Value Plans embody that.
  • With the Value Plan, you have the option to bring your own device or get a device from T-Mobile with a low down payment and the remainder of the purchase price to be financed over a 20-month period with the Equipment Installment Plan.

When will T-Mobile shift to only offering Value Plans?

  • We will have more information to share in the coming months.

What are the benefits of Value Plans?

  • Transparent Pricing/Cost Savings: Value Plans offers some of our most affordable pricing and cost savings vs. competitors.
  • Flexible Options: Value Plans make it easy to:
  • Add a line to your plan
  • Upgrade your device on your own terms.  With our Equipment Installation Plan (EIP) option, you choose when you can purchase a new device.
  • BYOD – Through T-Mobile’s “bring your own device program,” Value Plan customers can save even more versus our competitors.

I am on a Classic plan. Will I have to change to a Value plan?

  • No. Value plans will simply be the primary plans T-Mobile will offer, in addition to our no contract plans. We will have more information to share in the coming months.

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  • squiggleslash

    The timings of this (“sometime next year”) suggests it’s a straightforward “Once we’ve done enough spectrum refarming we can just start selling iPhones as is, and Apple will cooperate and sells us phones to sell because they don’t need to make us anything they’re not already” thing.

    • ash

      Very true. And we might see some iPhones sold beforehand through channels like loyalty and business. Wait… The business channel can already provide iPhones to consumers with a tax id account. Hmmm.

      • ash

        At least for me accounts in the business channel. And it’s through a vendor the business channel uses internally to fulfill orders at subsidized prices.

  • niididdy

    These are no rumors…This is really good. Looking forward to the changes. I see T-Mobile’s future sky-rocketing at at least #2 by 4th Qtr next year. Keeping fingers crossed!!!

    • TMOTECH

      Now that is being optimistic.

      • Prod1702

        optimistic yea right, Why did ppl go to Sprint when the iPhone was put on there, it was because Sprint was the cheapest. Now that is moving to T-Mobile. If the iPhone has LTE when it comes to T-Mobile which i do not see why it wouldn’t if someone really wants a iphone and wants a cheaper bill then they are coming to T-Mobile. It might not be a game changer but it will move T-Mobile up in the standings.

    • http://profiles.google.com/mrice.hill Mr. Hill

      No way will they become #2 by next year. AT&T is #2 and there’s a huge gap between the subscriber base of #2 AT&T and #3 Sprint. They could possibly catch Sprint but even that would be hard to do in just one year.

  • psychoace

    So they are trying to become Metro PCS?

    • TMO Rep

      No, TMO is buying Metro.

      • http://www.facebook.com/DSwagg09 Dion Mac

        Its not about who’s buying but the modeling style of the company.

    • http://www.facebook.com/DSwagg09 Dion Mac

      This comment was just too much for me. Had a great laugh

    • http://www.facebook.com/DSwagg09 Dion Mac

      To me fair, although metro is known for full retail phones, its more of what the name actually says… metro. Tmo isn’t just in metropolitian cities, rural as well… may not be 4g but there is still coverage where metro doesn’t stand a chance having coverage in the country.

  • psychoace

    So they are trying to become Metro PCS?

  • Derek

    Any word on wifi calling on iPhone?? It would be worthless for me to get it without it since there are so many dead spots in my house.

    • magmaspawn

      Right now people use an app called bobsled.

    • BobTMO

      WiFi calling is available now on the iPhone using Bobsled.

      • squiggleslash

        No, it isn’t Bobsled is not Wi-fi calling. Could people stop pretending it is?

        Bobsled is from T-Mobile and offers a VoIP service. Beyond that:

        - You don’t get incoming calls
        - Outgoing calls have a caller ID completely unrelated to your phone number
        - Calls to T-Mobile customers are treated as normal calls – they have to use minutes for them, they’re not mobile to mobile.

        And before anyone says it, no, those apps that let you make calls over Wifi via your Google Voice account are NOT Wi-fi calling either:

        - Incoming calls to your phone’s number will still end up going via the cell network, not via Wifi
        - Your outgoing caller ID is your GV number
        - T-Mobile customers (like your family, who are on your family plan) don’t get to use free mobile-to-mobile minutes if they call or receive calls from your GV number.

        Wi-fi calling is currently not provided via any means other than an officially supported phone, or phone running an Android distribution that’s had the official Wi-fi calling app and kernel and radio changes made to it.

        Sorry.

        • Guest911

          Thank you. I am so tired of these ppl who dont really know much but chime in with “bobsled” everytime.

        • TMOTECH

          Who is Bob?

    • yozo

      Did you ask tmo about a in-house booster for your signal?

      • Derek

        No but it’s not just at my house. I always get poor reception in my dorm (I’m a college student). I don’t think there is even enough signal at my house to boost it. haha

  • Derek

    Any word on wifi calling on iPhone?? It would be worthless for me to get it without it since there are so many dead spots in my house.

  • iTried

    I think this is really great for T-mobile as long as they drop the ETF’s and let people just finance the phone.

    • thepanttherlady

      Contracts will still be required so they won’t drop ETF’s.

      • xmiro

        i wonder if they would change that for people who don’t take a phone subsidy of any kind. Although a contract allows them somewhat of an assurance the customer will stay x-amount of time vs the way pre-paid works

      • iTried

        I don’t see a point on having a financial contract with T-mobile as well as having a service contract. If that is the case then this really isn’t that special. If some one moves out of a service area for example, they still have to pay the full price of the phone PLUS an ETF. That doesn’t sound right.

        • thepanttherlady

          The great thing I have found with T-Mobile is that I have a choice.

          I can get a post paid account with great prices.

          I can also have them finance me with 0% interest on the phone I want and allow me to make payments to them.

          Or

          I can buy a phone elsewhere and use it with my great plan and not have to worry about paying for a phone plus ETF’s should I choose to break my contract.

          See what I did there? :)

        • TBN27

          I see it working if someone buys the phone on EIP. If they leave early then the balance is their ETF. If they pay in full then they shouldn’t have one. So i agree with you. But if they really need to charge one, then they should buck the trend and reduce the cost to leave.

    • thepanttherlady

      Contracts will still be required so they won’t drop ETF’s.

  • iTried

    I think this is really great for T-mobile as long as they drop the ETF’s and let people just finance the phone.

  • dkbnyc

    That entire Q&A could have been answered with one line: “We know nothing – check us next year,”

  • Whitney

    In other words wait until their is more information about the details.

  • 21stNow

    I say that this is weird. No Apple product launch in recent history has been announced by any company but Apple. T-Mobile announced this “partnership” and is being more vague by the minute after the announcement. Things like this will make the people who shorted Apple at $700 happy.

    • Rob B

      That’s actually not true at all… You obviously don’t follow the release of apple products closely

      • 21stNow

        Which iPhone launch was announced by a carrier first?

        • Rob B

          Several of the regional carriers I.e. cricket (owned by leap) it’s actually becoming the norm that the carrier announces the agreement and apple follows in one of their press events.

    • http://profiles.google.com/mrice.hill Mr. Hill

      True but a lot of things are different now that Cook is at the helm. They never refreshed a major mobile product line twice in the same year but now they’ve released 2 iPads in 2012. Then they released a mini iPad in reaction to the marketplace rather than being proactive with new products. They also never changed the size of the iPhone screen until now.

  • Nick

    I wonder why they are so intentionally avoiding saying that they are selling the iPhone? The FAQ’s and other statements today only say that Tmobile will sell Apple products. Everyone is assuming that the product will be the iPhone but who knows if that’s actually correct. Who knows what new tricks apple may have up its sleeve

    • TMOTECH

      What advantage would there be in T-Mobile selling mac books or iPod’s? They are a cell phone company. Last time i checked the only phone that Apple makes is the iPhone.

      • MacRat

        Verizon was selling wifi iPads in their stores before there was a CDMA iPhone or iPad.

        • bleeew

          Yup. They offered MiFi iPad bundles. This can be true that they may just offer iPads, but I doubt T-Mobile will spend that money on a device that they will barely benefit on.

  • Legione13

    It seems to me that the switch to value plans is aimed squarely at AT&T customers.

    It’s a good move, I think.

  • bryck

    Thanks for keeping us informed Dave. It’s sure been an event full day for T-Mobile and you’ve done a great job on keeping us informed as quick as possible.

  • Apple Genius

    I work for Apple I heard T-Mobile will get the new version of the iPhone 5 coming out next summer similar to the iphone 4s right now thr iPhone 5 in production will not support T-Moible 4G

    • TMOTECH

      You obviously do not pay attention to the news. T-Mobile is currently upgrading their network and part of that upgrade is making it compatible with the iPhone’s that currently exist. I.E. 1900 MHZ HSPA+

    • MacRat

      If you work for Apple, you should be fired for not knowing anything about the product.

  • angelo

    I just dont think people are going to pay 849.99 for an iphone on tmobiles network. they are going to have to subsidize because that would be an extra $30 a month just to pay for the phone might. Hardly any savings at all.

  • http://twitter.com/joephillipe Phillipe

    So I can use my Verizon iPhone with T-Mobile, because they said the all unlock phones can be used with TMO except the Sprint one, right?

    • sp

      Both Verizon and Sprint use CDMA so no not possible. You need a gsm version.

      • thepanttherlady

        The Verizon iPhone 5 came gsm unlocked. It can be used with T-Mobile.

    • thepanttherlady

      Yes, you can.

  • Paul

    Glad to see they won’t FORCE Classic Plan users to switch over.
    I’m hoping this purchase of MetroPCS will benefit Magenta sooner rather than later.
    I hope the iPhone being available will not only increase the users Magenta gains, but makes DT turn their heads and say “Hhhmmmm, maybe we should rethink selling the US market.”

  • jwest

    I’m only concerned that they haven’t gone out and said an iPhone. What else could it be an iPad that runs on T-Mobiles network?

  • Dakota

    I love these typical PR Firm answers which basically dont answer anything.

  • Dakota

    Its interesting also that they kept mentioning Apple devices and not iphone (or data ipads)

  • semipro

    Im really trying not to get my hopes up for the iphone. they only said apple products so unfortunately that could mean something as small as iphone headphones or something lol if they are going to sell the iphone why not just come out and say it? playing with my head is not fun lol i hope they do sell it, i really want it but i dont want to have to leave tmo just to get it and i dont wanna pay an arm and a leg to get an unlocked one either

  • http://www.facebook.com/people/Jamille-Browne/1184321457 Jamille Browne

    I’m conflicted I want to see t-mobile do well but I also want apple to be run in to bankruptcy or close their mobile division. :/

    • http://profiles.google.com/mrice.hill Mr. Hill

      Why would you hope for a large company to fail? All the people who would lose their jobs. Apple isn’t going away anytime soon.

  • The Architect

    A new chapter in tmo’s progress in this day of age. I’m too unsure on how to take it, with a grain of salt or a flying leap of fate. I enjoy getting free mainstream android smartphones and less than $50 for high end android smartphones from walmart and best buy on my classic plan! Too many positives and negatives as a result from this week’s major outcomes to clearly weigh out my decision to whether I stay with tmo or go to verizon. Only in time will tell, at least I got 20 months to figure this decision out with my black friday phones.

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    I hope you will continue your same best work and we will get more informative post which can helpful to us. Thanks for this

  • Mr. T-Mo

    T-Mobile direct locations/corporate stores will benefit from this with “EIP”. National retailers and indirect retailers who can’t offer “EIP” will take a loss by 50% if not more. I personally work in the indirect channel. I will be looking for a new job….Shame on T-Mo for cutting out the middle men. Have fun with the customer service, complaints, and tech support. One thing I definitely won’t miss! If they cut throat their own market like that I hope they go down in flames