HTC Amaze 4G T-Mobile.com Orders Delayed Due To HTC Patent Battle?

Are the HTC/Apple patent wars are reaching the shores of T-Mobile-land? At least one customer attempting to purchase the HTC Amaze 4G through T-Mobile.com has been met with a surprising and ominous response. Up until a few hours ago, the US Customs hold on HTC products had only appeared to affect AT&T’s HTC One X and Sprint’s EVO 4G LTE orders.

We’ve reached out to T-Mobile to try and confirm any hold on HTC Amaze 4G shipments, until then we’re unable to completely confirm T-Mobile is affected by this matter. Still, the letter below, if correct, puts the total affected carrier count to three…so come on HTC, let’s get this resolved!

 

From: Orders <Orders5@t-mobile.com>

Date: Fri, May 18, 2012 at 12:08 PM

Subject: Your T-Mobile order

To:

Dear T-Mobile Customer,

Thank you for your recent order.  We wanted to let you know that your order for the HTC Amaze has been delayed due to an unforeseen issue with receiving the product from the manufacturer.  At this time, we do not have an estimate as to when the product will be available. Because we don’t know when the product will be available, we recommend that you choose an alternate device.  Please call us at 1-800-672-5390 if you wish to do this and one of our agents will be happy to assist you with finding another device that will meet your needs.  If you do not select another device, the Amaze will ship to you as soon as product becomes available.

We recommend the Samsung Galaxy S Blaze 4G as a replacement.  This device is free for you with no rebate required. Click for more information on the Blaze

If you selected overnight shipping, you will not be charged.

You can track the status of your order at www.t-mobile.com/orderstatus

We sincerely apologize for the delay.  Thank you for being a T-Mobile customer.  We truly appreciate your business.

Thank you,

T-Mobile Customer Care

Please do not reply to this email.  For assistance please call 1-800-672-5390

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  • AnonymousAndy

    Sounds like Trouble in paradise. 

    And First. 

  • Moth477

    If this continues, HTC might end up losing more $$ this year than last year despite having the One series. So awful this couldn’t be settled out of court.

  • http://twitter.com/KPnDC 5516

    Got this email as well. I’m really disappointed. I was looking forward to getting this phone soon.

    • Swatkins1012

      I got this email to but I went to local store and they honored the free deal and had them in stock….I got lucky

      • ilam

        I’m thinking of doing this, you did this without any problems?

  • Tuliom Mesa

    Whats the patent dispute?

  • http://www.dastardlyreport.com ryaninc

    This would explain why the free Amaze deal was ended early. It started on Monday and was supposed to last through the 21st. I had a coworker who was going to get one, only to be told on Wednesday that the deal was over. If T-Mobile knew shipments were being delayed, that would explain the early end to the sale.

  • Ashshlay

    it may be because they are upgrading the handsets to ice cream sandwich. That would be a positive spin on it….

    • Rover

      Or maybe because Amaze has reached end of life, as it was reported a while ago.

  • AS

    I ordered 3 on Monday they were supposed to ship on Wednesday and got this email today. ;(

    • http://twitter.com/KPnDC 5516

       Right… #Grrrr

    • Jaygqitalia

      Call them up and complain to the rentention department. They will probably at least offer to give you the ONE S and pay the difference. At least thats what they were gunna do for me.

      • Cyc

        Amaze was free on Monday. What price difference would I pay?

        • Jaygqitalia

          Oh thought you might have been on the value plan. Nevermind

  • carcomptoy

    Can someone explain to me why anyone would get the Amaze 4G when the One S is just $50 more?

    • Rayen321

      I have the Amaze and though the One S is sweet I like the removable storage on the Amaze. 

      But i understand what you are saying, If I was purchasing new it would be a easy pick.

      • star77

        can you take a screen pic with the amaze??

        • star77

          like an instant shot of whatever screen your on, on your phone?

    • SocalTeknique

      I just ordered the Canadian Version of the Amaze (no carrier logos!) And I preferred it over the One S because it has removable (and upgradeable) battery, SD card, physical cam/vid buttons and replaceable aluminum body (I also ordered a white body). It should play nice with tmo’s 4G

    • Jaygqitalia

      I have the amaze and had the choice to get the One S instead from them due to the buyers remorse period. Went to the store to test out the ONE s with my amaze. The amaze to me personally feels like a premium phone. The screen is brighter and looks better next to eachother. The pictures come out better. It has a removable battery. Has an sd card alot. Has NFC. 2MP front facing camera. In the end it comes down to preference, but to me the ONE S felt like a lightweight toy that I can snap in half.

    • jaxzfon

      Hspa+42. SD card, user removable battery.

  • Srapoport

    At least it seems that this issue is only related to the Amaze, and not the Sensation or the One S.  The ICS upgrade might be the issue if HTC is preloading the new software before shipping the new devices, rather than have the end user do it.  Does anyone know if the Amaze has any software that Apple has claimed iolated a patent that the Sensation or the One S doesn’t have?

  • Kevin

    Samsung Blaze is free ????    with upgrade????

  • Jaygqitalia

    If you guys ordered the Amaze, DO NOT GET THE BLAZE. That is a step down. If anything, get the one s or the galaxy s 2

  • Mueller2051

    Am I only
    one that sees from a money point of view the consumer loss of having a non
    removable battery and sim card. Is this going to be a new trend like the Motorola
    droid? If you want a 32 gigs and a better battery you end up paying a 100 dollar
    more (Motorola droid vs. Motorola droid max.).Not to mention if you bought the
    droid before the release of the droid max you’re screwed. At Tmobil is htc
    going to do the same wait a few months then offer the one s max for a 100 dollars
    more. It cost very little for a company to add a better battery and memory and
    not have to change any real hard wear then release it as a better unit… Why
    when I can buy the amaze and go to Amazon and buy a sim card for 30 bucks with
    32 gigs and an extended battery for 40. Not to mention I can replace these
    parts if they fail. I don’t like that my choice are being taken away from me
    and don’t want to have to rely on a cloud network to hold my photos and music
    ,there is times when the net is slow and you cant just pull things up. I say no
    thanks to these ideas. So that the reason I love my amaze not to mention the
    upgrade to a one s is not the big of deal. And as other of stated I like the
    quality build of the amaze.

    • V_i_m

      I totally agree.  Nevertheless, I also understand why HTC has made the decisions that it has.  Most people care more about how the phone looks then they do about the micro SD card or removable battery.  Look at how successful Apple is.  Or look at how the Motorola RAZR outsold the otherwise superior HTC Rezound on Verizon.  And the 4th quarter of last year was a disaster for HTC. So in order to shave off a few more mm and to obtain bragging rights for the thinness of their phone, they ditched the removable battery and micro SD card slot. I wasn’t happy with their decision, but I understand it.

  • RobInVegas

    I have an Amaze running the leaked ICS and updated Adreno220 GPU drivers and I am in heaven. The Sensation ICS upgrade has been a disaster, but the Amaze has been an upgrade in every sense. I actually regretted the Amaze and wished I had gone with the GS2, until now.

    This has to be simply a supply issue. These things go on sale to clear the channel.

    Fair warning: You don’t want the Amaze if you like to talk on Bluetooth.The range is something like 10 inches.

    After the Amaze, I like the GS2. I have no love for the closed-up Ones S. GS2 display is just stunning!

  • dc33

    WOW!! I’m truly pissed! I’ve had 2 of these phones since Feb and now I’m experiencing issues with this one. It won’t charge and the battery last only an hour or so. I went to tmobile on 10/21/12 and was told that they were ordering one for me and I should have it by 10/23. Well oddly when the email came to let me know that my order was being processed it did not have a delivery date. I called customer care and they informed that I should call back in 3 days and they will have some info on my order. Unreal!