T-Mobile Holding President’s Day Loyalty Offer This Weekend?

Time and time again we hear that T-Mobile doesn’t do enough for its “loyal” customers which make to know that a select group of loyal customers will find themselves  with a really great T-Mobile offer this weekend. T-Mobile’s looking to continue their efforts to drive down churn by rewarding customer loyalty with a President’s Day Weekend Loyal Customer Offer. Over President’s Day Weekend (February 18-20), T-Mobile will hold a special three-day sale for preselected loyal classic/legacy contract customers. Customer mailers will go out to close to 440,000 customers inviting them to their local T-Mobile retail store or branded store for a free device after a mail-in rebate.

Eligibility:

  • Offer is available for preselected Classic/Legacy Contract customers who present the Customer Mailer in-store or appear as eligible in the QuikView Targeted Offers Tool.
  • Selection criteria were based on various factors; qualified customers can be identified in QuikView targeted offers and CIHU.
  • More than the 440,000 customers who receive the Customer Mailer will show as qualified; however, RSAs should only proactively offer to customers who present the Customer Mailer or appear as eligible for the offer in QuikView Targeted Offers Tool.

We’re a little short on details about how customers are being targeted for this promotion, but we assume it could be a matter of service tenure, contract tenure, monthly billing level, etc. That’s all my hypothesis though.

This story is still developing I’ll update it as soon as I know more.

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  • Brandon Peterson

    I would rather have a discount on my plan like they did years ago. 

    •  …you mean like the Value Plan.

  •  I’ll wait for the new phones to come, pass.

    • Littlesis1774

      I think I will wait until June to make my decision. I am still hoping for T-mobile iphone but if T-mobile don’t get it then I will make a decision whether or not to go Verizon. Sure Verizon maybe more expansive but at least it is better coverage and better phones

  • bob

    how is this different from the last sale?? not feeling it

    • Anonymous

      It was for new customers or those with contracts that were up. It also required you to upgrade to a Value or an Unlimited Classic plan. This allows you to keep your old plan and lets you upgrade earlier than normal. 

      Also, the last sale included tablets. 

      • Chrisroberts7577

        It says you have to be on a qualifying value or classic plan, so as long as you have those you can keep your plan.

  • mike99

    In before..aw hell to late already, the people that you can’t please already chiming in..someday I will be first before these clowns. 

    • riderdiechic

      I totally agree

  • AC

    Been with Tmobile since 1998.  Granted they weren’t Tmobile yet (Powertel –> Voicestream –> Tmobile).  Wonder if I’ll be getting a call…

  • Anonymous

    I wonder if this will allow the extension of legacy plans without the need to upgrade to a higher priced current classic plan.

    • Vim

      The “Being a Loyal Customer” ad graphic says you can keep your current plan if you choose.

      • Chrisroberts7577

        BUT…you have to be on a qualifying classic or value plan.

        • Anonymous

          No…. it says right there……………

    • Abroomha

      Looks like you have to get a fancier data plan, the fancier the phone. I personally hate this tactic (at&t uses it too) since I don’t need a heavy data plan, I use WiFi for 90% of my internet usage.

      • Anonymous

         A-freakin-men!

        • Anonymous

          you can ditch the higher data plan as soon as the rebate comes in the mail and go down to 2 gigs

  • Euched

    It is too bad that there are no amazing phones to upgrade to from my G2X….

    • Anonymous

       no reason to, have you tried ICS? It makes the G2x feel like a new phone basically… enough to hold you over untill the quad core phones come out

      • Dominique

         It’s not that big of a deal.  I have ICS on my Mytouch 4G and it’s nice but it’s not that much better than CM7 2.3.7.  They could probably put ICS on their G2X too, which would continue their point.

  • CeeFu

    Hmm, will be interesting to see if I get a call/postcard.

  • Ian Glenn

    like like like.. Wife and I have been with T-Mo since ’01… Hopefully we get targeted. We’re due for some new phone love… :)

  • Anonymous

    Well, one of the mailers says “upgrade up to 4 months sooner than usual” That’s not me, unfortunately. I’m 9 months out on one line and 12 on the other. Maybe they’ll do this again in about 5 months. 

  • Sunday

    I’ve been with Tmo since 2002, but i’ve been off contract since March 2011. I guess I’m not eligible even though I am a loyal customer.

    • Anonymous

      Um, you should be eligible for it, as well as the one from this past weekend. Being off contract only means you have exceeded your last 2 year contract. You’re still getting the same contract rate, and you can renew it for another 2 years. You’re just committing to another 2 years. 

      • Chrisroberts7577

        Nope, he would have to be on a value or classic plan to be eligible. 

        • Vim

          Incorrect. The great thing about this sale is that it applies to legacy/grandfathered plans too as long as the data plan minimum is met. You really should spend a little more time reading the article first before spending so much time giving people bad advice.

        • Chrisroberts7577

          You should really spend some time reading the ad rather then skimming the article. The ad clearly says “New two year agreement on a qualifying Classic plan”.
          You assumed that because it said you can keep your current plan it meant that it included all plans.  Nope, you can keep your current plan as long as you already have a classic plan.

        • READ

          “Offer is available for preselected Classic/Legacy Contract”
          i swear AT&T and Metro PCS hire these people to post on here. 

        • riderdiechic

           I agree with you totally

    • Nomrac24

      Shit just call and ask to speak to cus loyalty and complain about the service and ask how much to cancel they will ask you to sign a new 2year and upgrade you for free or $50 and then you will still have your regular upgrade that’s what they did for me last march and I paid $50 for a my touch 4g then upgraded in July to the sensation @ the upgrade price

    • Sunday

      I’m not only off contract, I have an old plan $49.99 2 lines 500 minutes. Hoestly, we don’t even use the 500 minutes. We use more messages. I added a data plan 3 yrs ago which was $35.00 for unlimited Messages and  REAL UNLIMITED DATA. All I really want to do is get a new phone. I want to keep my existing plan. i don’t think they’ll let me do that. My feeling is that they wish all the people that have these OLD PLANS would just go away. Afterall, they are trying so hard to entice us off our wonderful plans and put us on the plans that they are pushing now,

      • James

        I still have my true unlimited data plan which is $35. I know I can switch to a cheaper data plan…but knowing I am trully unlimited (not having to worry about being throttled is great) keeps me to not worry when I want to tether and go on netflix for example. I have never gone past 2gb in my last 3 months..but it feels good to be unlimited. I hope when I change phones in the summer they wont make me change that data plan.
        Im still rocking the awesome g2

        • Sunday

          They will want you off this plan. Trust me, they want me off that plan. Your only recourse is to ask to speak to a supervisor. The T-mobile supervisor I spoke to was going to allow me to keep the plan, but what I had to do was so crazy and I really didn’t trust them, BUT what I do know is that a CS Rep can OVER RIDE the system if they want to, the only thing is that they can’t do certain things unless you  do certain things. It became so complicated just to change my phone and keep my plan that I gave up for now. I’m considering changing carriers. I know, I know ,this is the cheapest carrier, but they are making things so complicated for me to keep what I have, that I am truly disgusted with them. I said all I want is a new phone, we’re not curing cancer here…

      • TMOSince2003

        If you want to keep your plan, buy a phone on Ebay. Just a suggestion, it’s what I do myself.

      • Anonymous

        Try Target,or whatever big box store is near you.

  • Anonymous

    So I been a loyal T-Mobile customer since it was VoiceStream… but since I’m under contract till October – November… I’m pretty sure I don’t count. I’m just saying… How much more loyal can I be T-Mobile?

    • Anonymous

      well you signed the dotted line

  • This is awesome if I qualify, I get my upgrade tomorrow and wife gets hers in May, so according to that one mailer she should get it as well.  Gooooood stuff, come on T-Mo!  Qualify me!

  • Derrick227

    i already upgraded last october…….they should have where they give a discount on your damn plan…..hell take $20 off my bill and i will be a happy camper

  • Unfortunately T-Mobile doesn’t have any decent phones!!!

    • Troll.

    • HeLLo

      Unfortunately T-Mobile has trolls like you!!!

      • Actually I kinda agree with Michael here if you don’t want an Android phone. I had a MyTouch 3g and a G2 and I’m done. I’m never buying another Android phone again. So what does that leave me with? 2 so so Windows phones while AT&T is getting the Lumia 900. Trust me I would LOVE to see better Windows phones or even the iPhone on T-Mobile

        • monkeybdb

          so because you picked two of the bad android phones your done? (G2 isnt that bad.) also mytouch 3g was, if i remember correctly only the second android phone on Tmo…give it a break windows 95 kinda sucked too…

        • How many phones do you suggest I go thru, 3….4 …..? How many times should I have to pull the battery on my G2 because the screen won’t turn on? How many times should I have to mess with network settings just to get gmail to send an email that has been stuck sending for over an hour(that has happened on both phones on wifi and mobile network) How many times should I have to FC gtalk and the messaging service just to get IMs flowing again(which btw when that happpens it causes me not to get IMs in gtalk on gmail webpage)… I could go on but how many times would you suggest I put up with that?  

        • 30014

          You just got a bad device. I’ve had my g2 since it launched and haven’t had any issues. Don’t blame the software because of bad hardware.

        • So the gmail issue that has affected both phones it a hardware issue? and the screen not turning on has also been an issue on my wife’s g2 and my mother’s MyTouch 4g slide. Now granted those are all htc phones so 1 could make the argument…..

        • Anonymous

          I agree with you Hiding.  I really like Tmobile (well, the old Tmobile anyway), but it their phone selection is a disappointment.  I’m happy with my Windows phone, but wish I could upgrade to an Iphone in the future.

        • Frigadroid

          I have the gmail issue on my vibrant sometimes. I thought it was because of the tmobile throttling but I haven’t investigated it. I feel that android as most google products start out as a great idea but as they evolve become a work in progress.

        • Anonymous

          Do your research before you buy a phone. Don’t buy a lemon.

        • I did do my research and nothing suggested that the G2 was a lemon in fact most people praised it for being stock Android. The only negative thing said about it was the Z hinge being flimsy.

        • Vim

          Windows Phone was late to market and is still getting up off of the ground.  Sprint’s WP offerings are even slimmer than T-Mobile’s, and Verizon has no WP phones at all.  The Lumia 800 was so overpriced that all 4 carriers passed on it, while AT&T paid extra to make the more competitively priced Lumia 900 exclusive.   Given that the 900 hasn’t been released yet for AT&T, it’s hard to argue that T-Mobile is behind on Windows Phones. Even in the android world it’s pretty common for the carriers to leap frog each other as new phones come out. 

  • Keoni1022

    both my phones are eligible for full upgrade in July…would i be eligbile and receive the flier in the mail?

    • Anonymous

      nobody knows what they use to determine who gets the fliers. Right now you’re eligible for early upgrade, I’m too with full discounts in October.

      I’d wait though new phones are to be announced at Mobile World Congress Feb 29. Tmo is releasing the Blaze. Prices for the GSII and Amaze will go down in the next few months as they clear stock and make way for new gadgets

  • nono

    why is it that this stuff always happens when i am not even close to being eligible god come on

  • Vim

    This is exactly the type of sale T-Mobile has needed to lower churn among its most profitable post-paid customers.  It’s a pity they didn’t do one of these during Black Friday.  I heavily suspect 4th quarter churn in the US will be quite high in Deutsche Telekom’s still be released quarterly earnings report, and that this sale is an attempt to address that churn. 

  • Anonymous

    They need to offer these free upgrades with grandfather plans. Looks like they are only targeting Classic plan and Value plan customers.

    • Probably more the case of them not giving offers to grandfathered customers in an attempt to get them to leave their plan.

  • Thomas Brezinski

    I might be insulted if I do not get one.  However isn’t this the exact same deal I could have gotten last weekend on the Valentines sale?

  • JBLMOBILEG1

    I really hope I can upgrade early and keep my current plan. Although I don’t think I am eligible until September… but if they let me upgrade early I would be more than happy to sign another 2 year agreement. I’ve been with them since 2004 so hopefully that qualities me.

    • Chrisroberts7577

      It says you have to go on a qualifying value or classic plan so I doubt you can keep yours.

      • Anonymous

        It says “or keep your same plan.” Troll.

        • Chrisroberts7577

          It also says “New 2-year agreement on a qualifying Classic plan required.”
          So yes, you can keep your current plan as long as it’s  a Classic plan.

          Soooo…maybe you should read the entire ad before jumping on someone and calling them a troll.  

          Thanks!

        • Anonymous

          Sorry you don’t understand…. but keeping your current plan means not a new plan. A classic plan is a plan where you get a discount, so em+ can’t keep their same plan and get a discount. They need to go to a qualifying plan. Sheesh. Its not that hard.

        • Chrisroberts7577

          But this deal is all about getting a discounted phone early.  And like you said, to get the discount you must be on a Classic plan, therefore to participate in this sale you must be on a Classic plan by the time you leave the store.

        • Anonymous

          ……. no. Stop trying to confuse people. You can keep your grandfathered plan

      • JBLMOBILEG1

        The sad thing is… most loyal customers who’ve been with Tmobile long enough might have better rate plans than both the classic or value. So this whole possible offer sounds to me like it’s not much of an offer at all. Just letting one’s upgrade a little early for already switching or changing their plans. One added note I just came back from my dad’s who is a senior citizen. He’s been with Tmobile for probably close to 10 years and he took advantage of the recent Valentines Day Sale because he needed a new phone. Long story short whatever customer service rep he spoke with a few months back changed his Unlimited loyalty plan to a Value plan after not really explaining to him how it works. So this past week he was surprised when I told him that he does get the $224 dollars back with a mail in rebate but he also will be paying off $400 in $20 installments for the next 22 months. It’s sad that they took advantage of a senior citizen. This plan change also had to be during the At&t talks.

        • Anonymous

          I would snail mail a letter to the head of customer relations by certifiably mail.
          Tell them what they did to your dad,not sure if it’s the same person in change,
          name of the person is Armando Ludovici. That what I did 2010,(didnot know who it was,)I just mail my complaint to the head of customer service. This is a sidenote,why doesn’t Tm,have senior plan like at&t,and verizon have? $29.99
          amonth,200 mins. I am pretty sure Sprint have something for them too.(But not sure if they do).

  • Chrisroberts7577

    How is this any different than the valentines day sale?  If you have a classic/value plan there is a good chance you are a new customer, those plans have only been around 8 months or so.  So this deal is for ‘loyal’ customers who have changed their plan to value or classic in the last 8 months.

    • Anonymous

      Really?? Did you not read any of what was posted??? “OR KEEP YOUR CURRENT PLAN” reading comprehension ftl

  • Dbarker1965

    I just called them to see if I was loyal after 9 1/2 years,rep said she didn’t see anything but to check back this weekend when the system updates but she did change 2 of my phones data plans to save me $20 a month and still have 5g with tethering…Feeling a little love…BTW ask for customer loyalty,they have the hook-ups!

    • Anonymous

      yeah, and don’t forget to be reasonable and nice. I got what I wanted when I called but I also am not calling them every week and didn’t act like they owed me the world.

  • Anonymous

    I wonder if you are on an older plan will you have to upgrade to Value or Classic.

    • Sunday

      That’s what I believe they want you to do. I know because when I tried to upgrade my phone a few months ago, I was told that I couldn’t keep my existing plan. I said WHY???? and they said BECAUSE!!!!!!

      • Thomas Brezinski

        I was told the other week that if I wanted to do an EIP I would have to give up my EM+ plan and sign up for a value plan.  I assume that means if I bought the phone outright I could stay on my EM+.

        • monkeybdb

          yes EM+ no longer offers EIP. only on Value. value is sometimes cheaper than em+ depending on the EM+ plan you have

        • Thomas Brezinski

          I’m on EM+ 1000 w txt & data @69.99.  I can shave off $5 and go with 500 min 5gb or add $5 and go with unlimited and 5gb to have about the same thing.  So hence I’m not in a rush to change.  If anything debating dropping down to 500min 2gb for $50.

      • Monday

        Then you need to find a different store and quit crying. You can keep your old plan for as long as you want.

      • Anonymous

        Go to Target and upgrade,and keep your plan with them.

  • Jaime David

    I really wish you could make an article  and compare how T mobile US is excluding T Mobile US PR Customers in every Aspect thank you

    • Jaime David

      i called toda Customer Service and they told me Once Again T mobile Puerto Rico Customer cannot get this offer, is the same for everything, PR Customers cannot change our voice plan or data plans in the WEBPAGE, even on the Automated system on the 611.

    • Anonymous

      It’s a different country. We don’t complain when Tmobile Germany is giving free iPhones with certail level of calling and data plan :)

      • Jaime David

        its not a different country PR is Officially part of the US and its considered a state on many different legal aspects blah blah

  • Desuetude

    So what are the qualifying classic plans?  I didn’t get a phone last weekend because I didn’t want to change to an unlimited plan.  If all I have to do is change data I might consider it.

  • DannyCh

    A “loyal” customer-only sale for people who have signed onto plans that only existed less than a year ago…  Apparently having an plan from before Tmobile even started the classic and values plans is not considered being a loyal customer?  I’ve been with Tmobile for 6 years and I know others have been with them even longer than me.  If that isn’t loyal then I don’t know what is.  

    • Vim

      Strange. How do people come away thinking something exactly the opposite of what the article said?  I suggest you reread the above article again. If you do you will see that people on older “legacy” (aka grandfathered) plans are also elligible.  The T-Mobile ad graphic even says outright that you can keep your existing plan if you choose.

      • “Offer is available for preselected Classic/Legacy Contract customers”

        If your plan does not say “Classic” or “Value” in it then you are not eligible. Grandfathered plans do not say “Classic” or “Value” in them.

        • Vim

          Reread your own quote.  —Legacy— plans are old plans that are no longer available, they are not Value plans.  Value plans don’t get subsidies. 

        • Damn, you got me there :P

          Then the article text doesn’t match up with the picture provided.. the picture says Classic/Value while the article says Classic/Legacy is eligible. I’m not sure what to think about that mismatch.

        • Vim

          You’re right about that first ad graphic. This sale applies to all three types of plans, Value, Classic & Legacy.  It’s just that the Value plan isn’t free after the rebate like the others, since it doesn’t include a phone subsidy.  There is still the EIP to pay. 

          Now look at the second ad graphic. It says that you have the option to keep your current plan if you choose.  It wouldn’t say that if it was mandatory that you switch to a Classic or Value plan.

    • Anonymous

      what’s wrong with just upgrading your device? We upgraded to smart phones in January 2011 on a plan from 2006 – 5 MyFaves each line with per MB data

      Now if you think you’ll get to use an Android on those Tzones, whatever it’s called, for $10 unlimited then well…

  • riderdiechic

    I guarantee you some people will still complain.  No matter what Tmobile does, you can’t please everyone.  Come back to this page and visit during the sale period and see just how many ungrateful people you have that’s NEVER satisfied that will be on here whining about something.

    • Meek_420

      Spoken like a true genius

    • Anonymous

      Some people want something for nothing.

      I have a brand new GSII, still in the box unopened. People offering me $300 for it and bitching why I won’t sell it!!! Brand new, haven’t even removed the stickers, $600+tax.

  • Discus

    I know the whole idea is to renew contacts, but all I want right now is to be able to change from the 1000 minute family value plan to the 2000 minute family value plan without renewing. That would make me feel valuable. What I am going to have to do is kick a family member over to simple mobile and eat the $5 AAL til the contract is over. My TMO bill goes down as I will dump the text and data and phone insurance and that $ will go to SM, but that’s the way it goes. I miss the TMO that let you change plans when you needed more or less minutes.

    I hear the next post, buy a phone and renew so at least you get something for the annoyance of 2 more years’ commitment, but that means a rebate. Maybe you get it, and maybe you don’t, and either way the money is tied up for months. Give me an instant discount or don’t waste my time.

    • zacamandapio

       You don’t have to upgrade to change plans that are compatible and are current offerings.  You can go from the 2GB to the 5GB and if you don’t use them all you can go back to the 2GB plan.  Also on your minutes you can change from 1000, to unlimited back down to 2000 without a problem.  You’re not renewing any contracts, you’re just adjusting your account.

      • WillieFDiaz

        Not true. Tmobile now requires contract renewals/extensions when you change voice plans, add or remove employee discounts or accept any promotional offer. I’ve been on a battle with them and the BBB and CPUC over it.

  • if i don’t receive this, then i call fail lol  seriously admirable effort .. really admirable but there are certain “no brainers” when it comes to this loyalty thing and i am one of them.  i won’t mention my history and such but just know … i’ve done above and beyond for the Magenta. :)

  • I’ve been with tmo since May 1998 and haven’t heard anything yet.

  • Matthewsj

    Too bad they don’t actually have a phone (HTC Titan) that I want to upgrade too.

    • Frigadroid

      Lol that’s how I feel too. I got some cash stashed that I won at the hardrock & the wife doesn’t know about it. If they had what I wanted I would buy it unlocked and avoid the contract. So I will instead probably buy a 44 mag lever action like chuck connors the rifleman had. Then sneak it in to the safe while the wife is out. Then wait and see what sale they have next month.

  • William Cron

    If it’s similar to what I was offered by customer care at the beginning of the month, classic customers may be offered a $200 credit and $10 off their monthly bill. I was told I was eligible for this offer because of tenure and my account being in good standing.

  • Guest

    although it was nice of them to do that… there’s nothing new out there. oh well.

  • I just got a card in the mail today. I’ve been a T-Mobile customer for 5+ years and am due for a device upgrade in April with my contract being up in the summer. Debating as to whether take this or wait for when I have my official upgrade and see what new phones are announced. 

  • Realcool2000

    And the whining and crying will commence…….

    “Ive been with tmo for 12 years on a great great grandfathered plan , with 372 minutes and free msgs for $30.00, and they cant beat that, free phone or not ”

    Or ” too bad tmo doesnt have a phone thats 0 .175″ bigger than a GS2″

    Or

    ” ive been with tmo since they where Incubation Wireless and I havent heard anything yet ”

    “ whaaaaaaaa ”

    • Fake

      and your point? please explain how to be a “real” loyal customer then?

      • Realcool2000

        Point is that people complain too much, fool.

    • Faux

      your a realtool200

      • Realcool2000

        Well, im definitely not a little whiner…..

  • DMLife

    Hoping I will get a call, e-mail or snail mail.  Been with T-Mobile for 10 years with 5 lines and four of those lines with data plans.  Two lines very close to full upgrade eligibility, (2/26 and 3/1), and they wouldn’t allow me to participate in the Valentines sale because those two lines had to be at full upgrade eligibility on 2/11.  Close simply wasn’t good enough for that one.

    • Im

      well, I can say at least they tried to make up for it with this. I’m with ya though. what there criteria is remains to be seen.

    • Anonymous

      Call retention next time,and see what they tell you. I would call they anyway and see what they can do for you. They more than likely can upgrade you early,I know other carries would do it,if you are few weeks away from your contact being up. Can’t understand why Tm doesn’t do this. Also try Target, Costco, whatever bigbox store is in your area,to my understanding
      they have more leeway with this,not sure if it’s true. 

  • Anonymous

    Tmo is really clearing out the cupboards.New next gen phones must be on the way. this first quarter has been bleak.

    • Makoute

      I hope that is the case, because I would like an updated HD7

  • Looks like they’re trying to retain the current users and actually try to get that personalized service. I hope it works out. I just always call because I don’t want to go through the bigger pain of looking at someone.

  • TATAY MO

    BS. They should let loyal customers upgrade earlier than the “4 months sooner” on that flier

  • Ruskastud

    i’ve been a customer for over 12 years and I haven’t gotten shit!

  • Josh

    another, total fake deals, this is tmobile’s attempt to keep the unhappy loyal customers to flee to other carriers. all companies offer deal if you renew contract, why tmobile is advertising this nonsense free phone deals if you are upgradable or if you renew  contract? in every adds they put out, they should say in big letters” FREE/DISCOUNTED PHONE IF YOU ARE ELIGIBLE FOR UPGRADE OR IF YOUR RENEW CONTRACT” that fine print is being hidden on all their ads. they just say free phones, free for you , free for her, then customers go to store only to find out they are not qualified. tmo plays this trick to get people in their empty store to buy something. I can’t wait to cancel my tmobile lines. enough of these fake and deceptive deals!

    • Sim

       i am also tired of their deceptive ads and  fake deals

      • Crybabies

        Im tired of poor ghetto people who cant afford anything.  Go get your lifeline phone or whatever its called.  Surprised you can afford to have internet @ home to reply to this post.  Oh wait, people can afford an iPhone for “NOT FREE” and an inflated rate plan but they cant afford $200 bucks for a phone.  Actually, you are probably the idiot who drives a 20k car and complains about a $200 dollar cellphone.  Take the money you are saving from not buying a phone and go get fixed.  I dont want you reproducing.  

        • Wilma Flintstone

          Ghetto and Slums are two different things.  Ghetto’s are usually full of money (whether legal or otherwise).  Slums are the Unfortunately poverty ridden areas.

        • Realcool2000

          Trust me bro, these complainers arent poor people. They have money, bur
          t just need to whine and cry. They will buy diamonds if they want, but still complain about things like this.

          Btw your post was kind of belittling to people that dont deserve it.

        • Frigadroid

          Wow you got that right Mr. Cool! I guess we can agree some of us do like to complain. Like I said before I come from a long line of chronic gripers, its in my DNA and has nothing to do with social or economic status.

        • Realcool2000

          :)

      • Nothing was fake, nothing was deceptive. Why do someone of you complain about things being fake or deceptive because YOU didn’t do your due-diligence?

        • Realcool2000

          Exactly! Lets see how many of these whiners fall under the examples in my previous fools complain to much post…..hahaha

    • Bratty

      Dude, can you read? It says on the flier that a contract renewal is required. And only qualified customers will be contacted. Plus this isnt exactly their ad, just a leak.

      • Sim

         i read, and this is why tmo is stupid to think   of us as fools. every cellphone companies in US gives free phones/discounts if we upgrade/renew contract, why tmo puts this nonsense ads every day?  fine print is hidden in tiny letters, it should be in cap,” FREE/DISCOUNT PHONES ONLY IF YOU ARE  UPGRADABLE AND RENEW  CONTRACT FOR 2 MORE YEARS”

        • Why is this surprising? Some of act as though you’ve never bought a phone before. Stop complaining about every little thing.

        • Bratty

          No, you just want to complain. Stop acting childish. You do have a choice…..wait for it…….to not act on this deal.

        • Vim

          It’s pretty rare for a carrier to offer their best phones for free to existing customers. Those deals tend to be saved for new customers.   That generally makes it more cost effective to switch carriers then to stay loyal.  So sales like this really are special. 

    • Good luck elsewhere, where you’ll find the EXACT some thing.

    • Steve

      Nobody is offering a free Galaxy S2 except T-Mobile. 

      I DO agree that the advertising for their free phones is misleading.  I would think that their fine print should tell you exactly which plans qualify, but they don’t.  Nobody wants to go to time-share presentations and nobody wants to go wait an hour at a T-Mo store to find out you don’t qualify when you fully meet the advertisment’s requirements. 

      Their last promotion really soured me on their attempts to get back into the customer service game.  Everything should be clear and up front…no car sales tactics.

  • Been with T-Mobile since 2001. OOC since 2010, seems i’m gonna stay this way. Buy full price or unlocked, that’s the way for me.

  • haters on the rock

    I hope T-mobile call me for this deal lol g2x is messing me up.

  • erj

    i’m on a $49/mo1000 mins/ $20 unlimited text. no data,  old plan. I just upgrade to a new phone HTC sensation and was required to add on data for $30 5gb plan. Would I be able to downgrade to 200mb data plan after i receive my rebate without penalty. thanks for replying.

    • Abroomha

      I have the sensation on the 200mb plan. It works for me since most of my data usage is through WiFi.

    • Anonymous

      Just going by what others have say about this,you go down lower data plan,but not sure you can get the 200mb plan. The new $10. data plan comes with overcharges. You might want to down grade to 2gb plan Hopes this helps.

    • Steve

       But for a free smartphone under this plan, you must upgrade to a 2GB plan…and for the top of the line smartphone, you must upgrade to a 5GB plan.  Otherwise, no free phone.

  • I’ve been shopping at Publix for 12 years too and they’ve never given me free milk!!! Come on, what is up with that??????

    • Wilma Flintstone

       Did you ask for Customer Loyalty?

    • Frigadroid

      Actually shopping centers have discounts and buy one get one free every day. Try kroger, albertsons, reasors, food pyramid if publix isn’t kicking you back then go to the competition.

    • Realcool2000

      Lmao!

  • NotoriousCheese

    I abhor the term “loyalty customer” when it should be “long time customer”. I am a LTC (will be 10 years in August). My “loyalty” is because I have plan (loyalty) that gives me unlimited mins, and text for only 56 bucks and change per month, not because I love TMO as a company. It helps that my coverage is good (I live South of Seattle). I won’t be taking part in any of these deals as it will require me to change my plan. I will use my current upgrade most likely through Target as they do not require customers to change their plans, and for any phone that requires data (e.g. Amaze or Galaxy S II) you only need to add the 200MB plan not 5GB requires for the aforementioned phones.

  • Anonymous

    Blah, complain, blah, complain. I’ve been with T-Mobile for over 75 years and grandfathered into an unlimited data, voice, message, HBO, gas card plan for five dollars a month for 9 lines. Why should I upgrade or extend my contract? T-Mobile should give me a phone for free every other month and Carly should make my dinner every night. Why should they make money off me? It’s not like they’re in the business of making money.

    • JBLMOBILEG1

      LOL :-D

    • riderdiechic

       LMBO – the whiners won’t get this message

    • Steve

      Don’t quite understand people like you think that customers are never right.  There is a reason they offer these deals…that reason is that customers are going to other carriers.  It costs 10x as much to get new customers as it does to keep existing customers happy.  I don’t know what world you grew up in, but in my world, money talks.  If a company doesn’t want my business, I don’t need to give it to them.  EVERYONE hates false advertising.  Loyal customers HATE finding out that their company doesn’t value them.  It’s common sense.  You sound like you must be a T-mobile sales rep.  The kind that has been causing customer “churn”

      • Anonymous

        Actually, I think customers are always right.  But they are not entitled to everything.  It basically boils down to either keeping your awesome grandfathered plan or a heavily discounted phone.  Everyone that’s complaining wants their cake and eat it too.

        A little history about me: I’m not a T-Mobile sales rep, just a customer since the Omnipoint days.  I have a 5 line family plan and mines is a G1 data plan (it says so on my bill). I buy my phones used on eBay when it’s cheap because I don’t like being an early adopter.

  • JQuest

    I’m SOOOO sick of T-Mobile sticking it to me, with all these free, super smartphones. I mean c’mon, Why would I want an upgrade up to 4 months before the end of my contract. That’s gotta be the stupidest thing I’ve ever heard!!!! What are they doing?? I’ve been with them for 28 years and my eyes have never seen nor my ears have ever heard anything so appalling!!!

    Now that I got that off my chest.. My heart says yes, take advantage of this deal… but my head says no, because I know as soon as I do, they are going to announce something I want even more being that new phone season is upon us!! Oh my, decisions, decisions…

    • Sinaloa37

      28years??

      • Frigadroid

        Yeah 28? I had powertell then it became voicestream then tmobile. I know they don’t count the powertell and voicestream years and even if they did I wouldn’t even have 28. I figured around 20 years for me but they only give me credit for 14 years.
        I haven’t received any notice about a sale, only time they contact me is a text about a week before my due date to remind me my bill is coming due. So I always text them back that I know when my bill is due, so stop sending me stupid text! Last time I text them back to check the record again because I paid all ready and also Phil Humm can kiss my ass! They sent a text back saying that my payment posted duh. I have one line off contract and the vibrant should be about 18th month since I mistakenly bought it the first day. Its ironic that they also had trouble with the system that morning too and I had to come back that afternoon to buy the vibrant. They might have tried to call me and could now be blocked for not leaving a message. Homey don’t play, if you call me you better have something to say or you will have to try again from another number :-)

        • Heisenberg

          Yeah, you sound like the kind of customer companies are just dying to have.

        • JBLMOBILEG1

          LOL I was just about to say that…. not to mention one that’s even been alive for 28 years.

        • Realcool2000

          Haha check my complaining and whining post this guy falls directly under one of the examples…….too funny…

        • Realcool2000

          Talkin bout jquest btw, not u other guys replying to him ……

        • JQuest

          I guess you didn’t get the sarcasm… I was taking a shot at the ones who are whining and complaining. If you noticed, I followed my absurd “complaining” with me logically debating if I want to actually take advantage of this sell or not, because my inner nerd says wait for MWC. 

        • Realcool2000

          Sorry bout that Jquest, I didnt get it at first and didnt read the follow up.

          My bad bro..

          I m up to date now, and u cool with me bro!

        • Frigadroid

          You sound like the corporate morons who ruined tmobile. Or most likely the ignorant tmobile store representative who thinks the costumers caused tmobile’s problems. Yeah get a clue people who pay their bill on time everytime for 20 years is exactly what companies want.

    • JQuest

      Fist paragraph. SARCASM guys!!! I guess you didn’t read my sane second paragraph… It was a shot at the whiners!

    • Cortes Ansel

      Well the way I look at it. Is this u pay nothing for a free galaxy s 2 and then. The greatest phone ever comes out then u sell ur gs2 for 400 minimal if u r unlucky, and pay 600 for the new phone u really want. It will really only cost u 200 which is probably going to be cheaper than this awesome device will cost with an upgrade. Maybe 250 (look at amaze 4g when new). So u get a cooler phone for now and save a couple of bucks later on or about the same.

      • JQuest

        Great plan there! Hopefully I can let go and sell it when the time comes… HAHA

  • Faceless041974

    This is bullshit. I waited at a store on Saturday for five hours waiting for their pos system to come back online so I could qualify for a rebate for a phone I bought seven days ago. Nothing went through until Monday when everything went back online. Now I have to argue with them about this offer. Craptastic!

  • Wilma Flintstone

    They are trying their hardest to get me to renew my contract BEFORE MWC.  Not gonna happen though, I’ve waited this long, I can wait another week and a half to see whats coming out at MWC (Tizen is already confirmed to be there so That’s my MAIN focus this year at MWC).  Then I’ll see if renewing my contract is worth it or not.

    • Realcool2000

      Btw….

      Ghetto

      a section of a city,especially a thickly populated slum area, inhabited predominantly by members of an ethnic or other minority group,often as a result of social or economic restrictions,pressures,or hardships.

      • Wilma Flintstone

        Yeah sure, use definitions from dictionary website.  So I guess all suburban areas are full of nothing but middle aged soccer moms, all trailer parks are full of country people, all successful businesses are owned by people that look like Newt Gingrich huh?  According to that definition you used, if you live in a specific area you must be a specific stereotype. 

        I bet some people in 305 area code miami, Dade county GA, Mechanicsville, Crenshaw, Inglewood, and other various Ghetto’s have MUCH more money than you and most business owners do. 

        You obviously don’t see what kind of cars these guys drive.  I’ve been to some of the car shows they have and it’s ridiculous the kind of things they have in them.  15 inch TV’s in the back of the seats just because they can.  26 inch Asanti’s on 4 wheelers just because they can (in case you didn’t know, 1 asanti rim can cost you anywhere around $4000).   

        They buy Trex Motorcycles just because they feel like it that day.  a Trex motorcycle costs $50,000 and to put some Asanti’s on it is just ridiculous.  Theres a Youtube video of this actually done.

        The housing isn’t the best I can agree with but to say they have less money is completely illogical.  Now whether said money was gathered legally is debatable but the fact is, they got money and lots of it.

        • BigMixxx

          damn, so harsh Wilma.  Ghetto has a THOUSAND orgins (anyone can use the google machine to find them). 

          Having seen and been in ‘that area of Miami’ by spending a little time during the prime Freaknik and FAMU days, when I was just a young lad.  Yes, there is a TON of money all over Miami.  Miami-Dade being one of the largest county’s in the nation (top 10), lots o money!

  • At least I’ve won some movie tickets and today won a starbucks gift card. I might not be loyal but i’m a VIP. Lmao!!!!

    • Sidekicker89

      I got free movie tickets too! i haven’t won the starbucks thing yet.. how much $ is the gift card worth?  But honestly i don’t see any other carrier giving away stuff like this other than T-Mobile! :)

  • Paul

     that sucks. i have been with sprint for 8 yrs and  when i renewed my contract yesterday, i got free galaxy s2 and $100 credit, not to mention sprint’s customer  service is a top class. i read reports of how TMOBILE sucks with customer service  and being the worst in customer satisfaction.

  • Winski

    I’ve been a T-Mumble customer so long, I’ve still got a Voice-Stream SIM card and I’ve never heard a peep from these clown-bags…

    As a member of the US House screamed at our President -YOU LIE.

    • JBLMOBILEG1

      A voicestream sim card? Does your phone even work?? Hopefully you don’t have a newer phone because if you do and it has a lot of problems that’s probably why.

      • Winski

        Phone works fine, thank you…. It’s NOT the SIM card… It’s T-Mumble…. The phone is less than 60 days old, has no problems and stop trying to change the subject….

        • Realcool2000

          I should have added this to my list of whining and crying styles, my fools complain too much post.

    • I had a voicestream sim card until I got the Galaxy S2. They made me change to a new card.

  • Realcool2000

    This thread is the best in awhile. Half of it is fools complaining, the other half is people telling the whiners to shut up and stop crying, lmao.

    Even David couldnt take some the ridiculous bellyaching……and had to tell them whats up.

  • Elkman

    What really needs to happen is the socialization of the wireless industry, come on when does my Bill just become free? I’ve been such a loyal customer I shouldn’t have to pay for anything!

    All.you whiners out there start being thankful for what you have!
    But for real you thank you Tmobile,, my electric company has never taken the time to give me a promotion, so it’s nice to be rewarded by one my service providers

  • Jaime DAvid

    I really wish you could make an article  and compare how T mobile US is excluding T Mobile US PR Customers in every Aspect thank you
    i called today Customer Service and they told me Once Again T mobile Puerto Rico Customers cannot get this offer, is the same for everything, PR Customers cannot change our voice plan or data plans in the WEBPAGE, even on the Automated system on the 611.
    we are being excluded from the best offers….

    • Guajirobbs

      Siempre estamos fuera de esas promociones. Hay veces que me siento perdido con T-Mobile en Puerto Rico. Lo de la renovación a 22 meses esta brutal también.

      • Jaime DAvid

        sip siempre estamos excluidos de todo estoy cansado lo unico que me mantiene en t mobile es que no puedo pagar 100$ en att

    • Elkman

      Yep and we don’t get Puerto Rico plans. Sorry bit you can’t have your cake and eat it to!

  • Rick

    Me personal experience has always been great.  I have not done any upgrades in the store or online and I simply call customer service.  My last contact with them I had an upgrade done that resulted in getting the HTC Radar 4G for negative $40.00  (yes, they paid me).  They also changed the data plan from a $30 a month unlimited 4g Android to a $20 loyalty smartphone unlimited 4G plan.  So, new phone, money back in my pocket, and a lower bill.  Thank goodness the AT&T deal did not go through!

  • Tu Nguyen

    Being on my off contract Even More Plus™ 500 Talk + Unlimited Text + Unlimited Web for $49.99/month, this is still not incentive for me to sign into contract.  Not to mention, I have 5 GB data. Seems like buying a phone off craigslist is a better deal for me, which I have done for my past two handsets.

  • Anonymous

    Has anybody got a call , text message, or letter saying they are a loyal customer?

    • Frigadroid

      Nope

    • BigMixxx

      I keep getting a random call from t mobile.  I called and asked about it, nothing was said…or the rep said he checked the usuals but nothing showed up

  • Steve

    This sounds like the same offer as Valentine’s Day, which I did not qualify for, despite being a customer with no late bills since 1999, having been a smartphone user with unlimited web for the past 2 1/2 years.  My 2 1/2 year old unlimited data plan apparently is too old of a plan so they wouldn’t honor this offer with me.

    • Opunku

      Ditto. I too started out as a VoiceSteam customer, in 1999, before T Mobile bought them out. No loyalty to me. Even though I have always been and continue to be a loyal T Mobile customer.

  • Juanellobo

    The deal is this all of you are chip don’t complain why your here go paid verizon 100 bucks for unlimited plan or att oh yea you don’t want to paid. That lives me to metro pcs chip service crap phones. Att: next year att iphone will 100 verizon iphone will 100 sprint 89 t-mobile 50 bucks i want to se your sorry chip ass comming back to t-mobile o crap 1mill user allready done that. Bs

  • if I don’t get a call I’m dropping T-Mobile. 

    • Seriously? Come on, the sense of entitlement here is outrageous.

      • Anonymous

        Everybody feels they are a loyal customer. Hopefully somebody spills the beans on the criteria.

  • Anonymous

    I don’t know…….. I’ll consider extending my contract if Carly herself were to bring the phone to me!

  • Anonymous

    I just got my card in the mail today!  Guess I’ll stop by on Saturday and see what my options are to get this and renew my contract or go off contract and keep my current phone.

    • Anonymous

      If you dont mind me asking. Are you on a grandfather plan no longer offered? Individual or Family Plan? How long have you been with Tmobile?

      • bigfry

        Well I’m not gargoyle999, but after reading this article I went and checked my mailbox and found the card inside as well. I’ve got the “Even More” Family 750 with two phones plus 5GB data each, and am just now coming up on my two year anniversary with T-Mobile

        • Tmorep

          Both of you are technically grandfathered in with the 750 minute plan. If you choose to go in and use your free upgrade this weekend make sure you ask to be upgraded to the 1000 minute plan. It holds the same monthly cost for you with the advantage of 250 more minutes.

      • Anonymous

         I have a family plan.  Nothing is grandfathered though, I always seem to have gotten jacked in that regard.  We have 750 minutes “even more” for $59.99.  I’m paying $30 month for my data on my Sensation 4G and that has a 5Gb cap, wife is $24.99 for data on her HD2.  We have a 3rd line with a dumb phone that is $5 month.  Wife gets 1000 text msg for $3.99 but I’m paying $10 for unlimited.  I don’t remember when I first joined T-Mobile, over 10 years ago.  Have always been under 2 year contract as I renew and get a new phone.

        But this time I ended up buying a used Sensation 4G about 6 months ago and gave my wife my HD2.  So I don’t know that the Amaze 4G or Galaxy S2 is much of an upgrade from the Sensation to make a contract worth it.  My 2 years for all the lines is up around April so I was going to go to the store and find out what my options are anyway so I guess I’ll go on Sat with my card.

  • Anonymous

    I don’t read any of the ATT, Verizon or any other forums, but the people on this forum are a bunch of whiners!! Why all the hatred? What would make you happy? Do you expect Tmobile to give away free smartphones WITHOUT contract extension? Or do you think even though you’re only 1 year into your contract you deserve another phone? Come on people, get real. Tmobile is a FOR PROFIT corporation. They need to make money.

    Are there going to be sexy new phones announced soon? You bet. The way I see it is even if they get announced soon, they won’t hit the shelves until beginning of Q3, if not later. We heard about GS2 in February 11. We didn’t see it until October 11. So, really, if you want to wait until then to get a sexier phone, then by all means. But, remember, you will more than likely not get it for free, probably $200+. And, I bet you this, there will be another sexy phone just around the corner.

    So, please, stop the moaning. They’re trying to get rid of their inventory, and all they’re asking for, from my understanding, is contract extension. Which is fair play. Hopefully someone who gets this deal can let us know the small print.

    Now if they want to impose rate changes, then this deal isn’t for me. Otherwise, you’ll be getting an excellent phone, right now, for free, and your next AWESOME phone will be in 2 years, not 2.5 years.

    PS My wife is due an upgrade in August. So, when something new comes out then I’ll upgrade her phone, and give her this one! LOL!! Its a safety net!!

    • riderdiechic

      Well Said

  • Guest

    I have T-Zone data plan and new phones required me to upgrade data plan. 1) Is this worth the money? 2) What kind of “free” phone that I don’t have to give up my T-Zone data plan?
    Please show me some “loyalty” offer for 10+ years customer. I am willing to extend 2-years contract.

    • Anonymous

      If you don’t want to loose your T-Zones data plan, then I’m afraid you have to buy the smartphone full price.

    • Elkman

      How about you don’t be an “I deserve free stuff”douche, what many many people fail to realize is how much it actually costs to provide the service

  • Anonymous

    I just read the training documents on the sale. You don’t have to change to a classic plan, but the grandfathered plan you are on needs to have unlimited data, so if you have an old tzones web plan, you would have to change it to your grandfathered unlimited data. Also, its only one line per account. Only one free phone. Any questions, just ask =)

    • Anonuser

      The GS2 and Amaze require a 5 GB data plan.   Do the $20/mo Preferred MyTouch and/or Preferred Android Data plans qualify? – or does it require the $30 5 GB data plan?

      • Anonymous

        You can get the amaze and gsii on an unlimited grandfathered data plan. So as long as those old web features are unlimited , you should be good. Needs to be 5gb if on classic tho.

        • Anonuser

          Just to clarify.   I am on the Classic 1K Family.  I have Preferred MyTouch Data on one line and Preferred Android Data on a second line.  Both data plans are unadvertised, and both were very recently added – so I would not consider either of the plans as “grandfathered”.  I am told by TMO that both of these data plans are “5GB plans” (5GB soft cap).  In essence, they are unlimited. 

          So, my question is – will TMO view these plans as 5GB “qualifying plans”?

        • Anonymous

          I wish I could give a definite yes or no, but the material doesn’t have a section for classic with grandfathered features :P

        • TopRSA

          Yes. 5gb of data is 5gb of data. To qualify for the sale you must have Unlimited talk+text and 5gb data plan for the sgs2 and amaze 4g. All the other smart phones only require Unlimited talk+text and 2gb of data.

        • Anonuser

          Another promotion with an “Unlimited” rate plan requirement????

          How does this differ from last weekend’s promotion??

        • Anonymous

          nowhere on my material does it say the plans need to be unlimited. the qualifier is data.

    • Anonymous

       Thank you for the post and mentioning it’s only one line per account.  Saved me a trip to the store!

    • Alexandra

      If I have a grandfathered MyFaves plan can I just add a qualifying data plan onto it and keep the MyFaves? Or do I have to completely change my entire plan?

      • Anonymous

        You can keep it =) just add the $30 for unlimited web

        • Memohugo

          One question: It’s is possible to cancel a Value plan after 5 days? 

        • Anonymous

          once you go value, you never go back.

        • Alexandra

           Awesome! Can’t wait for the weekend so I can get my new phone, thanks! :)

        • JBLmobileG1

          Yeah when I upgraded to the $60 ultra plan I was able to keep my old 1,000 minutes with MyFavs plan for $39.99.

    • Sunday

      I have a Family plan 2 lines 500 minutes $49.99..3 yrs ago I upgraded to G1 and had a Unlimited Messages & Data Plan for $35.00, I would like to keep this. I got the card today, do you think I can just get a new phone and keep what I have. Originally , I as told that if I upgraded my phone, my old plan was no longer acceptable. I hope what I’m reading about keeping existing plan is REALLY TRUE.

      • Sunday

        O I forgot to say it’s an UNLIMITED DATA PLAN..REALLY UNLIMITED..That;s why I REALLY want to keep it!!

      • Anonymous

        According to what I read, you should be able to keep it all

  • Guilliamo

    Well, I did get the mailer. Anyone have a list of exactly which phones are to be included in the offer ?

    • Alevalerio123

       I got mine too and it says “ALL 4g smartphones”

  • Luis rodriguez

    I haven’t receive mine and I’ve been a customer for 12 years

    • Frigadroid

      I haven’t received mine yet either, but then again my mailman is slow & lazy and holds the mail until he is good and ready. I like to complain about delivery delays also. Don’t even get me started on the UPS guy lol ;-P

  • Twinstarsanrio

    I haven’t received any mailer yet. I have Classic 1000 minute talk with Unlimited 200MB data plan.  I have been with TMobile (used to be Voicestream) since 2001 or 2002.  Am I qualified for the promo without having to upgrade?

    • Tmorep

      Best bet is to check with your local T-Mobile store. They will be able to give you the 100 percent yes or no

      • JBLmobileG1

        Why can’t anyone just call customer care and ask? From my personal experience they seem to have the higher say anyways.

        • Twinstarsanrio

          it depends on who you talked to… diff answers :(

  • Memohugo

     I have a question: You can cancel a Value Plan after 5 days of having it?

  • Euched

     I do have ICS on my G2X…which is why I am happily waiting for my upgrade later this year….I am due for one in March.

  • Jonah Miller

    I got mine in the mail today, but I have a few questions. I’m part of a family plan with 4 lines right now, since someone said you can only get 1 free smart phone, am I allowed to only upgrade 1 of my lines? Will the other 3 still remain on the same old 2year contract, and only MY line will be extended?

    • Tmorep

      That’s correct. Only the line that is upgraded will be extended

  • Anonymous

    Maybe, I will ck my online bill. I just pay it monthly and come here for news!! Props to David there, lol!!

  • Anonymous

    It looks like everybody who is considered loyal by Tmobile standards has a family plan. Anybody with an individual line receive a mailer?

    • CeeFu

      I’m on a family plan, Tmo customer for 9+ years, and no postcard. Though I suspect it’s because we did an upgrade in November ’10.

    • Juang30

      I have to CeeFu.  I am on a Grandfathered Family Plan, but I did not get any mailer.  Somewhat disappointed. Only one of the lines has actually upgraded, and that was in July of 2011, besides that, everyone else in the Family Plan haven’t upgraded in more than 3 years!!!  This is ridiculous.  My mom wants a new phone, but doesn’t have the money for it right now.  I was able to get the HTC Sensation for free in July, why can’t she get the MyTouch Q for free, it technically is a much cheaper phone when you think about it.  Oh well, I guess I might have to call in and give in my two cents of this and see what happens.

    • Catsigh

      I have an individual line and received the mailer.  I was frankly surprised.  I’ve never gotten a deal before.  I’d rather have switched to the value plan, but I really want to move up from my vibrant 3g.  

  • Emily Delgado

    I just called them and ask, they said if you didn’t receive a postcard then you’re not qualified. She also told me there isn’t a list online where you can check who is qualified. 

  • Emily Delgado

    Just called again, same answer. I live far from my account’s mailing address, so even if I am qualified I probably won’t have the mailer with me at the store, I mean, I just want to know if I’m qualified or not…why is it so hard to find out? If I am, if they don’t have a list online, then how can I do it over the phone. It’s so frustrating. Lol, sorry for complaining. Awesome deal tho.

  • Scurvymeat

    I got my mailer yesterday
    Individual plan, with my grandfathered G1 data plan. :)
    Trying to decide if I should wait or if this is worth it. Up for upgrade in May

  • T.

    Well, I guess I did not make the cut. I thought I was pretty loyal but there was no mailer in my box. For the $229 it would have cost them to give me a free Amaze they drove me to AT&T…….I guess they were right to question  my loyalty……..

  • FL

    I called yesterday. Took 2 minutes to talker to a human. I just asked how come I hadn’t received anything in the mail since I had heard of this promotion. He said that couldn’t qualify since I’m only at 15 months from last upgrade, but since I’ve been with them for “almost a decade” he would update my tenure and I can just show up this weekend to any store for the promotion. I thanked him, and later verified that my tenure was updated and qualified for upgrade, and yes I was elegible. I have nothing but good thing to say about t-mobile, then again I just call maybe once a year. By the way he mentioned that if I hads any problems in the store I should just call loyalty form the store itself.
     

  • JA

    Got my flyer last night.  I too am on a family plan, but if only one phone can be upgraded it’s not worth the effort.  I’m only a month out from being able to go elsewhere, and really want to stay with TMO, but only offering one upgraded phone??   Really TMO???

    I’ll see if that rumor is true, but if so, that’s really poor form. 

    • FL

      I’m on family plan too, and my two lines will receive the promotion. Who ever said one phone only???

  • Encino Stan

    Well, I guess you can add me to the list of complainers. I have been on T-Mobile for over a decade with the family plan.  Started with 2 lines, then as kids got older added them to the plan. Wife is eligible for upgrade, but price for HTC Amaze is $229 after rebate with a 2-yr extension.

    • Encino Stan

       I tried calling customer care, but no luck. The last thing the rep said was, “Thank you for being a T-Mobile customer for eleven years.”

  • I wasn’t a part of this promo either.  I called to talk to someone and apparently since I upgraded 15 months ago this made me ineligible.  However, I’ve been a customer for 9 years so I tried to convince them to overlook that and after speaking with 4 people I was still told I was out of luck.  So much for being a loyal customer!  In all fairness the loyalty department did offer to give me a discount on a phone,  but I the selection was from 4 phones and they were all well over $100 which I had to pay up front.  Not really sure how that’s a loyalty perk, but okay.  

  • Anonymous

    I just got one as my wife’s Samsung Vibrant is coming up for an upgrade in July(ish).  Welcome timing  as she is sick of the phone and I get to avoid dropping $200+ on her phone.  

    I think the GS2 is too big for her so will probably get her the Amaze 4G. 

  • dar

    This is good. Been TMo customer for 8 years and currently subscribed to the Unlimited Family Loyalty with data. Tried to avail of the Valentine’s Day Free Smartphone. One customer Rep told me I am only eligible on one line. The other said I would have gotten the 2 phones had I called earlier. Seriously considering Verizon’s Razr Droid Maxx BOGO. We’ll see what’s in store for the loyal T-Mo this weekened =)

  • jRICH

    anybody of 5 years or less receive an email?

  • Anonuser

    Long time TMO customer.   I have opted out of all (phone, email, and US Mail) promotions – so I have not received a mailer.   I stopped by my local TMO store this afternoon, to see if their Quick View system had been updated with the eligble accounts.   The TMO store rep knew about the promotion, but indicated the only “eligble” customers would be those that brought in a mailer card.   I asked him to check his system to see if it had been updated with eligblility.   He did, and there was no indication on my account.   He said he did not expect the computer system to be updated, but suggested I stop back tomorrow – once the promotion had been activated.

  • George

    LOL I just called my local TMO store and the REP told me ” Oh that sale was last week” I told him NO IT’S PRESIDENT”S DAY SALE FOR LOYAL CUSTOMERS. He had No clue what I was talking about . WTF…….

    • Twinstarsanrio

      yeah, I called 3 stores and only 1 knew about it.

  • Travis

    I’m part of a family plan and have received this mailer card. If I want to upgrade one of my lines (out of the 4 I have), does that mean only the line I’m upgrading gets the extended 2 years? Or do ALL of my lines get extended?  Because if I can only get 1 free phone, I only want to upgrade 1 line, not all.

    • Fasdfaaf

      only that line will be upgraded to the 2 year contract.. 

    • HoldentheLittelGirl

       well duh little girl what do you think?

  • Wilma Flintstone

    I see this says free “AFTER Mail in Rebate” so do I have to put anything down to get this?  Not familiar with Mail In Rebates.

    • Holden

       Yes little girl or boy, you pay something upfront and you have to then fill out a form for a mail in rebate after a few weeks.

  • Paige

    Well obviously it’s not gonna be a FREE phone til the mail in rebate. So can someone tell me how much I would have to pay upfront for the HTC Radar? or HTC Amaze.
    I have unlimited talk text and data.

    • Anonymous

      whatever the upgrade price is.

      • Sunday

        What i’m curious is how is it possible that , I wnat a GS2 and that phone lists at $529 and lets say my friend wants a cheaper phone, they are going to give me a phone for FREE…even though it’s more money than her phone? Is there a catch? Is my MORE EXPENSIVE PHONE..FREE for the DOWN PAYMENT (Which I think will be $229) and then I get the MIR and then they charge me the additinal $300 dollars in monthly installments? Does anyone know if what I’m saying could be true?

        • tommy

          If you’re on the ‘Classic Plan’ and have 5GB data, the phone is free after the rebate.

        • Sunday

          Tommy I’m on a “family” plan from maybe 9 or 10  yrs ago. It’s 2 lines ,500 minutes, free nights and weekends.$49.99 a month. We never use the 500 minutes. Well 3yrs ago I upgraded to a G1 and I had to add the TRUE Ulimited Data/ Message plan to my phone for $35 per month. My husband didn’t care about a new phone. In fact he still has the original Razr and really, aside from wanting a Keyboard, he would keep that phone forever. I really need a new phone because my G1 is starting to act up. Last Oct my husband & I went to our T-Mobile store to Upgrade both are phones. We have been off contract since March 2011. We were told, in order for us to do that we had to give up our plan. I said WHAT??? No way. We don’t need unlimited minutes/ we don’t even use 500 min a month between us. I added 1000 messages to his phone, for $9.99 and he never,ever comes close to that. So, ALL I WANT TO DO IS CHANGE MY PHONE…..NO..NO..NO..They want me OFF the UNLIMITED DATA……I refuse to give that up and now with this LOYALTY SALE..I’m tempted to change my phone ..BUT I so sceptable. I don’t trust them….I want to believe the FREE PHONE/No PLAN CHANGE…BUT really I don’t care about the free phone as much as I care about my UNLIMITED MESSAGES/DATA! I really don’t believe that they will allow me to KEEP IT

        • Gsmhelper

          I totally agree with you. I have T-Zone on 2 lines family plan and every time I want a new phone, they (T_Mobile) asked me to give up or new phone never work on old data plan . I know this is BS, but…

    • JBLmobileG1

      I think the upgrade price is $274.99 normally unless your on a value plan… then it’s $224.99. I know that’s what my dad paid last week for it when he upgraded his current value plan. Who’s to say though if they changed those prices yet or not though. That’s also not including taxes. He lives in California so when it was all said and done I believe he paid around $272 and change. A really nice phone though…. the quality IMO rivals the iphone only it offers a ton more.

  • Anonymous

    came home to find mah postcard sitting here with my name on it. see you tomorrow GSII! :)

  • Anonymous

    Got my card in yesterday. The card says I can upgrade four months early but if it’s only one device per plan, then it isn’t worth it for me. I’ll wait until May for the fathers day sale, I’ll be eligible for “same as new” upgrade for all five lines by then.
    It is nice to see that T-Mobile considers me a loyal customer and offered me something.

  • Johnny Simpatico

    I’ve been a customer since PowerTel days and have three wireless lines and have two “At Home” VOIP lines.  Didn’t receive a card and called in.  Lots of apologies, but I was told I’m evidently not loyal enough.  I strongly suspect the agents were instructed to play dumb, because my inquiries about the criteria for getting the bonus were only met by repeated answers of “Sorry, that information isn’t available.”  
    After the AT&T debacle, which resulted in sluggish introduction of new phones and no iPhone, I thought rewarding long-time customers was a great idea.  Now that I learned that I’ve been jilted, I ACTUALLY FEEL WORSE ABOUT T-MOBILE.  It’s entirely possible this promotion could backfire.

    I’m holding out hope that they denied me this benefit because something better is looming.

  • Emily Delgado

    Idk why I didn’t recieve a mailer….I been with TMO for 7 years, 3 lines, 1000 min classic family plan, 2 lines with unlim data, and all are eligible for upgrades since last year. We never missed a payment or anything, we been good costumers. When I heard about this offer I was so excited and checked my mailbox like 3 times a day, but nope, no postcard. What a disappointment…. does anybody know what is the selection criteria?

    • Twinstarsanrio

      I was disappointed too… I also have 1000 min classic family with 2 lines.  Been with TMO since 2001/2002

      • Emily Delgado

        I see on this forum that the people who didn’t get the mailer were able to call customer service and still get the deal, but when I called they said there’s nothing they can do. I feel pretty unbalanced right now, lol

    • Wilma Flintstone

       It may be because you are good “COSTUMERS” instead of Good “CUSTOMERS” Lol  Anybody can pick a good costume to wear.

      • Emily Delgado

        oops, that was a typo. English is not my first language.

  • Jeff

    I have classic family plan with 3 lines, two of which I thought would be eligible (I’d bought a Vibrant for myself and a Gravity 3 for my son on the same day). The Vibrant has all kinds of issues which I’ll refrain from listing here except to say that when the mailer arrived, I was fired up at the prospect of being able to get out of it a few months early.

    When I got to the store today I was told that the only line eligible for this promotion is the one for the Gravity 3 and there’s nothing that can be done for the Vibrant, though they can see that both were activated at the same time.  I don’t want to upgrade or add a data plan to my kid’s line at this time. The store rep didn’t have any insight into the selection criteria other than ‘that’s what the computer says’ and ultimately I left empty-handed.

    I guess I made some wrong assumptions from reading the mailer – which was light on specifics – but somehow this went from being a customer-pleasing opportunity to a pretty dissatisfying experience for me, in very short order.  Your mileage may vary of course. I’d certainly recommend calling the store first with some pretty detailed questions before driving anywhere as I did, only to be told you have wasted your time.  

    • Jeff

       Follow up: called Customer Service and got a Galaxy S II for free after mail in rebate, as a replacement for my Vibrant (which was purchased on 7/15/10).  They seem to have a lot more wiggle room than the store when it comes to customer retention.
       

    • The TRUST

      The store I called wouldn’t even look up my account to see if I was qualified or not. They said I had to come in in person. Only to find out later that I wasn’t. So not only was I pissed that I wasn’t a qualified customer of 11 years but they had to make me drive into the store just to find out I didn’t qualify.

  • TMO User

    I called customer service, to see if i qualify for the promotion. I never received the mailer (10year customer). Got the Samsung Galaxy S II for free (after mail in rebate) but had to get the 5GB data plan to qualify for the mail in rebate. I was told by the representative that one i get the rebate in 6-8 weeks i can downgrade to the 2GB data plan ($20). Had to pay $312.89 up front.
     

    • TMO User

       Forgot to add, I have the older 1500 min family plan with unlimited text.

    • Sunday

      I have an Unlimited data plan..Do you think that qualifies? I wanted the GS2 . Also, so you had to pay $312.89 up front and i’m assuming that’s what you will get back? then there will be no other charges for the phone?? If this is true, i’ll be going to T-Mobile tonight.

      • TMO User

         Im not sure, i was on a nokia nuron with the $10 feature phone plan. Representative said that my rebate will be $279.00. The phone was listed for $279 + $18 upgrade fee + $14 tax.

        • TMO User

          So in the end the phone will cost $33.89 not really free but good enough for me. 

      • Vim

        All the data plans are called “unlimited” these days.  They just get throttled at different usage amounts.  You need to be more specific if you want a yes or no answer.  In general, non-value plans that provide at least 5GB of data before throttling qualify for the GS2 rebate.   

        • Sunday

          This is REAL UNLIMITED DATA, not value plan Unlimited data. It was the $35.00 per month unlimited Data/Messages.

        • Vim

          LOL.  T-Mobile says that about all their data plans regardless of where the soft cap sits since they don’t shut you off after you hit your cap, only slow you down.  The old unlimited data and data+text plans that previously did not have soft caps are now throttled after 5GB, which would still qualify you for the rebate. See this link for more info:

          http://www.tmonews.com/2010/10/t-mobile-reducing-data-cap-will-throttle-speeds-after-5gb-of-usage/

    • I wonder what the exact criteria is for the offer. I was told by two reps that I fit the criteria, but still cannot have this because I didn’t receive the mailer. Really frustrating sincecustomer car I missed the Valentine’s offer by 4 days, and now this one as well.

      • you should say you had it but lost it. maybe it will work.

        • Considered that, unfortunately they can tell by looking up the account. Maybe next time.

    • Twinstarsanrio

      What was your data plan before upgrading to 5GB? also what is your call/text plan?

      • TMO User

         I had a nokia nuron that was on the $10 data plan for  feature phones. I have the old 1500 min family plan (5 lines) with unlimited texting. Last time i upgraded on the line that qualified was 2 1/2 years ago.

      • TMOUsergsvsv

        the actual name for the plan that i was on is

        Even More for Families 1500 Talk

    • Emily Delgado

      I called customer service too, they won’t even admit that there’s such sale until I mentioned all the details, then he was kinda rude too. It said here “more than 440,000 are qualified”, so I asked how come I’m not one of the 440,000, and he acted like I’m lying and spent 5 minutes trying to find the “correct” figure on his computer, finally I grew tired and said “yeah my info is probably incorrect, have a nice day” and hung up.

  • T.

    Talk about alienating a large part of your customer base. If you are going to do something like this you can not afford to have it leak out. Kind of like going into my son’s kindergarten class and giving candy to half the kids. Either don’t publicize it at all, if it leaks out have well defined criteria or give it to everyone who is aware.

    • Vim

      When you’re sending a mailer to several hundred thousand people, it’s impossible to prevent the sale from leaking out.   I don’t think giving it to -everyone- who is aware is a good idea either as it has become patently obvious that too many people who are still in the 1st year of their contracts seem to think they should be able to get new phones for free.  Nevertheless I do agree with you on the “have well defined criteria” idea however.   At least then
      people have a concrete reason and an idea of how they can improve their
      future eligibility rather then just a bitter feeling that they were
      somehow deemed unworthy.

  • t-nomo

    I called and spoke to three different people in customer care. one was rude, one pretended that he had never heard of the offer, and the third just told me that i wasn’t eligible and that’s it. as a “loyal” customer for over seven years, i find it insulting that i would not qualify for this “loyalty offer”. this whole sale was bogus and ended up backfiring on t-mobile. i hope they are no longer wondering how they’ve fallen so far in customer satisfaction.

  • Billysacco

    Yeah they offered me the deal but only on one line. I talked to 2 different reps and they said both lines qualified. Then I get to the store and they tell me only one line qualified and I needed to give up unlimited and pay a little more. I am out of contract soon and have never been happy with tmobiles data performance so yeah dangling the carrot did alienate me as a customer. In a few months see you later Tmobile.

    • Vim

      Why didn’t you take advantage of the deal while you were talking to one of the phone reps who said you were eligible on both lines?  They’d have shipped your phones out on Monday and you’d have had them by Tuesday or Wednesday. 

    • Sunday

      Billy This is exactly what I’m thinking. I recieved the Mailer and I have 2 lines, but my phone is the one that they are considering for the free phone. My husband has a Motorola Razr. He has no data. I have a G1 that’s 3yrs old and I have UNLIMITED DATA/ MESSAGES… They  desparately want me OFF that plan. Based on what you just said , I f I go to get my SO CALLED FREE PHONE…they will say my plan doesn’t qualify..EVEN THOUGH THE MAILER SAYS YOU CAN KEEP YOUR CURRENT PLAN! So, if I want to take advantage of the FREE PHONE..GET OFF THAT PLAN…The plan that they would put me on $49.99 per line Unlimited talk(who cares about that. We barely use 250 min between us) Unlimited messaging
      and FAKE Unlimited data…..I’m fine with  the plan I have, BUT T-MOBILE isn’t! I’m going to call customer service before I make a trip to the T-Mobile store. I’m not going to go there wait on a line, only to be told, what I suspect that i have to change plans.

  • Holden

    I’ve called tmobile customer service 4 times and only 1 of them knew about this promotion and offered me 3 new phones. A blackberry curve, samsung gravity txt, and a samsung galaxy s 2, all for $30.91 with an extension of a 2 year contract for my family plan. 

  • Ian Glenn

    My wife called on Friday, and we kept our current plan, got the price reduced, AND got a BOGO on the Galaxy S2. And there was a $50 rebate on the S2 white. So 2 phones for $250 plus a discount on service. We have the MyTouch unlimited data (2 lines), and Classic Family 1000 plan. I’ve always said you attract more bees with Honey than Vinegar.. She was super nice on the phone, and didn’t have an issue getting what we wanted.

    Although – We did find out after the fact that the White S2 is now on backorder, and don’t know when she will be getting her phone. I imagine in a week or so, we hope.

  • Sunday

    Well just as I suspected.First I tried to call customer service today,guess what they are closed for the holiday. How can you close customer service of a BIG Wireless phone company? Ok, so I call the store and I get the TRUTH…Oh I can keep my plan..My $49.99 per month 2 lines 500 minutes, what I can’t keep(Which I knew already) is my $35.00  per month Unlimited messages/Unlimited data. I was told this no longer exists and you can’t have it if you get a new phone. They have the SALES REPS actually believeing that, that DATA PLAN won’t work with the new 4G phones, however a CUSTOMER SERVICE REP can make it work if they REALLY WANT TO…BUT my best guess is, when they started this $49.99 per month per line VALUE plan( TELLING PEOPLE IT’S  UNLIMITED DATA) when it’s really 2GB of data,it was to GET RID OF ALL OF US WHO HAD THAT CRAZY DATA PLAN THAT GAVE US UNLIMITED DATA….They can’t afford it and don’t want to honor it anymore..WELL BYE T-MOBILE. I will take my business else where. You really don’t care about me if all you are offering me is a free phone. I would gladly have paid for the phone had you let me keep what I have, but you won’t so I go.

    • Rgrhaley

       Agree! I tried calling today and they were closed for Presidents Day. Seriously, besides schools, who closes for Presidents Day. I wanted to call because I have conflicting reports from 2 different stores.
      – One said we had to change to the the Classic plan, but we could do it on both lines.
      – The other said we could keep our plan, which has myFaves, but would have to upgrade the data for the type of phone we want, which I get and would completely adhere. But she said it was only for one phone, the one that was on the card.
      This would be great if we could get a straight answer. Oh well, we’ll probably just wait until we can upgrade in May and see whats up at that time.

    • Mic

      Verizon & AT&T both offer tiered data (2GB, 5GB, etc) but charge you if you go over. T-Mobile slows you down, but doesn’t charge. The only other option is Sprint, but…. well, it’s Sprint.

  • I went in on Saturday to upgrade around 1.  Was able to keep a myFaves plan, I already had a qualifying data plan.  Had to pay tax and upgrade, so I will be out of pocket ~$40.  I asked the rep about the promotion, he said his store sent out ~400 mailers and I was only the 5th person that day to use it.

  • Jacky1284

    Spoke with Tmobile CS and apparently one of the criteria for the “Loyalty” program is to be near the end of your contract. If that is the case what is the point?, you already get free phones if you decide to renew your contract anyway.

    • Ian Glenn

      When we talked to them on Friday, they said they had no idea what the actual criteria was. (Per customer retention) We are in month 21, and been with T-mo since the Voicestream days. We like T-mo, and rarely need customer service, and when we do, we don’t seem to have any problems. 

    • Well it did say right on the card, “the ability to upgrade 4 months early”  So there is the window you had to fit in.

    • Vim

      Yes, there are always a few cheaper, older phones available for free when you renew.  For those whom almost any phone will do this sale holds little attraction. On the other hand, the more expensive the regular price of the phone you desire, the more beneficial this sale, assuming you qualify for it.

      • Jacky1284

         That is not true, once you are off contract and contact Retention. They will offer you any and every phone from their stock to renew you.

        • Vim

          Sometimes.  What retentions is willing to offer you depends on your customer profile, and several other factors.  And regardless, you need to threaten to cancel in order to get through to Retentions.  Many customers would prefer not to have to make a threat to get a deal.

  • Theproblem17

    COmplaint after Complaint about nonsense! Atleast they made exceptions to you having the unlimited plan which was the requirement for the vday sale. you people probably would find something wrong with free lunch. seriously.

  • Theproblem17

    And shut up about a company giving some employees a day off it’s well worth it having to put up with the complaining you people do. Tech Care is still open and financial care . One whole day that you don’t get to bitch at someone about absolutely nothing. YOU’LL BE FINE

    • Eyesflyfree

      Agreed, some people just need to complain,  NO -MATTER WHAT,  people deserve a day off, it helps them re-charge and release… I’d bet most complainers will complain about this !
      Get a life already, its a phone and thats it- you can do alot with it so go and discover already…
      Who Knows you might even create a great APP that others will enjoy , and maybe yes some will  ‘complain about’, and then you can be on the other end of defending why you did this, and not that, -but you’ll be taking a day off to spend your $ you made from the APP you made thinking it was so great and then have to answer the complaints …
      Life is short – you have a great phone – call or text a friend you have been putting off, who knows you might have a great time and find you have nothing to complain about .

  • falling_out_of_love

    It sucks that the mailer says that a mail in rebate “may be required,” however the internal doc says “All phones free after mail-in rebate” which is ridiculous.  And why do I need to change my data plan to the 5 GB one for the SGS2?  Just so you can detect me tethering?  How sad.  Nice way to treat your loyal customers. Not to mention the $80 SGS2 sale a few weeks ago for new customers only.

  • Bluedragon2631

    How does someone find out about these things sooner, i dont get online much and have been a loyal customer since the voice stream days. Just curious to see if there is a subscribe button or a place where i could submit my email for notifications

  • Kindella2

    I wonder how they decided who got the mailer and who didnt.  I know you cant choose everyone and i surely hated that i got left out of this one if it was a good deal.

  • Kindofblue

    As always, these “free offers” are buyer beware.  I received the “Free 4G” mailer and drove to my local store to investigate knowing there would be caveats.  The salesperson, after reviewing it, said I could have any of their in-store 4G phones by paying full retail for it, minus the in-store down payment, then receive a rebate for the amount of the down payment.  In addition, a change in my plan to a new 2-year plan would be required (this much was stated on the mailer).

    So, “Free 4G” phone equals the customer (me) paying full in-store retail price for the 4G phone, minus the down payment, payable in-store (in my case $49.99 for the Nokia Lumia 710 on a full retail of $349.99) then receiving a mail-in rebate in the form of a VISA card (not cash) for the $49.99.  So the “Free 4G” phone ends up costing me a net of $300, the balance of which will be payable on my statement for the next 20 months at a charge of $15/month.  I was required to buy a new 2-year contract ($20 cheaper at $59/month, unlimited text and minutes, 2GB data), which with the net cost of the phone ($300 at $15/month for 20 months), works out to roughly $75/month, which is only about $4 cheaper than my previous rate plan.

    Bottom line, do the math (T-Mobile, I imagine, counts on you not doing this and concentrating on “Free 4G phone!”).  Factor in the cost of the phone you want, minus the rebate you receive, and whether or not you have to change to a cheaper or more expensive plan and what that cost is.  Either way, you will walk out of their store out-of-pocket for some amount (which is what they want).  For me this was about $80, but your specific mileage will vary.

    So to sum up, what the offer basically boils down to is I bought a new phone (vs. getting one “Free”) for a slightly discounted price ($50 off) which I will now pay for over 20 months and for which I will now be on a new 2-year contract.  A grand total net savings for me of about $5/month, minus the $49 rebate I will eventually receive.  In the long run, for this particular phone (Nokia Lumia 710), I make out slightly better than even.  The offer is a very clever way to get you to spend money in their store (which is of course what they’re supposed to do!) and guarantee your business for another two years.  Is it a “Free 4G” phone?  Not necessarily.

    • Sunday

      So, If I would’ve have gone to t-mobile yesterday with “MY INVITATION” and I wanted the GS2,it was not going to be FREE? How misleading was that ‘INVITATION”? I wasn’t able to go , but I really thought the PHONE was FREE. All I was required to do was change my DATA Plan? Well, now I’m glad I didn’t waste my time.

      • Kindofblue

        Yeah, Sunday, like I posted above, the language is obviously misleading.  Depending on the plan you have or upgrade to and the phone you choose, you may come out well in the hole.  Conversely, if you opt for one of the lower priced phones where the balance after down payment works out to be minimal, it’s possible for you to come out even or possibly ahead of your current plan.  Confusing?  Yes! (like I said, admittedly I spend little to no time tracking this type of stuff), but the marketing team counts on a little misdirection just to get the ball rolling.

        More great-sounding offers will come around as your current contract nears end, just make sure you do your diligence!

    • Mic

      I guess I’m not sure where the problem is…

      You’re paying $300 for a phone and somehow your still paying less than you were with your old one?

      I think you’re frustrated because there are two types of plans with T-Mobile right now, and the differences aren’t always explained clearly. 

      The regular plans are like every other carrier. You pay higher prices for the monthly bill, but you get subsidized pricing on phones once every two years. T-Mobile recently launched a new plan type where you pay lower monthly bills, but you always pay full price for the phones (which they usually let you finance). Even adding the price of the phone to the bill almost always comes out cheaper than the regular plans, so the employees want to push this plan type because it’s cheaper for you. Not only are you going to save $5 a month for the first 20 months, but a typical contract is 24 months, which means you’ll save another $80 in the last four months of your contract. 

      So, you could have gotten a phone that was 100% free (probably after rebate) by staying on the classic (more expensive) plan. Instead you are saving $100 during the first 20 months of your contract, then another $80 for the last four, for a total of $180 in savings, and you got your down payment back!

      • Kindofblue

        I absolutely love technology, though admittedly I’m not much of a mobile device junkie (my MacBook P serves most all my mobile computing needs and I typically work from home).  My past two phones have both been Blackberry’s and I’ve never had to pay upgrades or partial retail for either, simply had them offered “free” as my contract rolled over (I’ve been with T-Mobile over 10 years) and I renewed my plan.  So paying $300 for a phone (I’m taking a trial run/tester with the Nokia Lumia 710) makes me feel like a bit of a tool.  I like to avoid this if possible.

        As Clint Eastwood said in Unforgiven — “I was lucky in the order” — I was lucky that the pricing of the phone I chose basically keeps my monthly rate at or about the same I was paying previously, with slightly better advantages in the plan (no complaints there).  The Lumia is interesting, although as technically capable as the new generation of smartphones are (Android, iPhone, Galaxy, etc), they’re basically just shiny mobile purchasing devices that also allow you make calls.  But now I’m off topic….

        It’s a smart promotion on T-Mobile’s part, with just enough specifics omitted in the language — esp. regarding the rebate — to bring in both sensible users and mobile device junkies (tools).  As with any promo, I just advise people to do their math and see whether they come out ahead, behind or just about the same.

  • The TRUST

    11 years as a TMobile customer. Not once have I ever got any of their promos. I even walked into the store yesterday inquiring about this and all they could say is it’s not available to me. WOW! Like anything ever was. All I ever got was roadblock after roadblock. Not to mention I don’t even get 4G or 3G at my house! I only get friggin 2G. Heck even my AT&T work phone gets FULL 4G speed.

    I guess it’s time to look elsewhere when my contract is up in a few months. I guess my wife can rejoice that she can finally get the iPhone she always wanted.

    • Th3problem17

      WhEW! stepping up to the old ass iphone lol congrats.

  • Mjolnir Odinson

    I’ve been a customer since the VoiceStream days, so over 11 years.  Because all of my phones were under the 22 month cutoff for special pricing on new phones I couldn’t participate at all.  How about rewarding me for sticking with you for over 11 years by giving me a phone?  Or at least change the 22 months to something like 12?  I’d be more apt to buy a phone every year if I could.   Maybe the economics down’t allow them to make up the money from a discounted phone unless it’s over 22 months, so how about pro-rating it?  It seems like they do this on their website but the amounts are so high until you hit 22 months it’s not worth it.

    • Vim

      This latest sale allowed existing customers who were qualified to upgrade 4 months earlier than normal, so that would be 22-4=18 months, or a year and a half.   I think that’s pretty generous when you’re talking about a $600 phone for free (not counting the $18 upgrade fee and local sales tax).  I do like your idea on the pro-rate however. 

  • Jpbegley21

    Rebates are not really worth much, got the rebate on our first phone when we initiated out plan, but never have received it for the second.  And the difficulty of tracking down the problem. means T-mobile wins unless you do not value your time at all.