Updated: T-Mobile’s Internal Document Highlights “Poor” Unlocked iPhone Experience On Network

Update: Some of you have noted that the 3G/4G moniker refers only to the generation of the phone as manufactured by Apple. We could argue that is incorrect as the first model was the iPhone 2G, the second model was the 3G, the third model was the 3GS etc. I think it could be argued that Apple chose a naming convention based on the speed of the hardware, not the model generation.

First of all, let’s highlight one thing about this document, it’s the iPhone 4 and 4S.  We will take note however of the presence of the “T-Mobile Galaxy 4G,” which we can safely assume is in fact the Galaxy S Blaze 4G.

All that aside, it’s an interesting look at how T-Mobile plans to “educate” customers on the advantage of their 4G Android smartphones against the EDGE-only capability of the iPhone. I’m a little disappointed that T-Mobile is using documents like this without mentioning they have one million plus iPhone subscribers on the network who clearly aren’t concerned about the EDGE-only option.

“By right-fitting customers to a T-Mobile 4G device you are freeing them from being stuck in the 2G slow lane with an iPhone.”

I get that, I do, in fact I’m one of the customers this document is arguing against. I’m an unlocked iPhone 4S user on T-Mobile — granted I use a number of devices but my fallback is generally my 4S. I just think that calling the experience of over one million customers “poor” is a little non-specific. I don’t find my experience poor, I find my experience limited, but I knew that the moment I decided to activate an iPhone on T-Mobile. I’m still a happy T-Mobile customer.

That being said, the document is right in saying I will have a better network experience with an Android 4G phone…I don’t think that is in dispute. I also appreciate T-Mobile’s concern with educating the customer about the “less-than-spectacular experience” one will receive using the iPhone on T-Mobile.

I just hope this “issue” is put to rest later this year with an actual iPhone for T-Mobile launch. Whatever your OS of choice, I stand by my assertion that T-Mobile should have all the options.

Tags: , , , ,

  • God

    There was no iPhone 2g. It was just “iPhone”.

    In fact, the naming is :
    iPhone
    iPhone3G (because it had 3g)
    iPhone3GS
    iPhone4
    iPhone4S

    • Seth

      Iphone 3G didn’t have 3G. Although many customers thought hat’s why it was called the Iphone 3G, it had no 3G capability only edge and wifi.

      • Seth

        Oh wait… My bad, I was thinking of the original Iphone. Your right. 3G had 3G. But 4 didn’t have 4G.

      • Seth

        My bad. You are right 3G had 3G  i was thinking of something else.

  • MIKEEEEE

    a few years ago i used an cingular nokia 6600 on t-mobile, it absolutely sucked.

    if anyone wants an iphone, why ruin it by unlocking it and putting it on t-mo.

    in crappy areas, an ANDROID with wifi calling craps on any iphone.

    oh wait, it’s cool to have a jailbroken iphone to show off to other apple fanboys.

  • Joshua Sikes

    Actually the iPhone existence is as follows:

    iPhone (first generation) 4GB (2007)
    iPhone (second generation) 8GB & 16GB (2007/2008)
    iPhone 3G 8GB & 16GB (2008)
    iPhone 3GS 8GB, 16GB & 32GB (2009)
    iPhone 4 8GB, 16GB & 32GB (2010)
    iPhone 4S 16GB, 32GB & 64GB (2011)

  • Boy03892003

    Well T-Mobile while your BASHING IOS lets talk ABOUT THE ANDROID EXPERIENCE!!! U KNOW THE CONSTANTLY FORCE CLOSING… ON ALL THE APPS!!! THE LAGGING BETWEEN APPS…. OH WAIT, LETS TALK ABOUT HOW THE PHONE ACTUALLY FREEZES ON INCOMING CALLS!! I BROUGHT THIS PHONE FOR THE PHONE IF ANYTHING AND ITS FREEZES.. T-MOBILE NEEDS TO STOP BASHING THE IPHONE BECAUSE GOOGLE AND THEIR PUT TOGETHER ASS OS SYSTEMS SUCKS WAY MORE… AT LEAST GET THE BUGS WORKED OUT… THAT’S WHY ITS STILL ONLY ONE PHONE, ONE MODEL THAT IS STILL DOMINATING THE MARKET. AND ANDROID WHICH HAS ABOUT 100000000000000000000000 DIFFERENT MODELS IS STILL LAGGING… ITS NOTHING ABOUT PREFERENCE THE IPHONE JUST WORKS.. HARDLY NO LAGGING, ON IOS APPS ARE FAST AND THE DAMN THING DOESN’T FREEZE OR FORCE CLOSE EVERY THIRTY SECONDS!!! I BROUGHT THE NEW MY TOUCH BY LG A MONTH AGO AND I WAS HAVING PROBLEMS SINCE DAY ONE… WHY I HAVEN’T CALLED INTO T-MOBILE AND REQUESTED A NEW ONE.. BECAUSE THEY ARE GOING TO SEND THE SAME PHONE WITH THE SAME PROBLEMS….. IF T-MOBILE IS GOING TO TALK ABOUT THE POOR EXPERIENCES OF THE IPHONE THEN THEY NEED TO TALK ABOUT THE POOR EXPERIENCES OF ANDROID BECAUSE THEY ARE ONLY EXPLAINING SPEED/NETWORK… I WOULD RATHER HAVE A PHONE ON EDGE THEN HAVE A 4G PHONE THAT FUCKS UP ALLLLLLLL THE TIME…

    And before you start BASHING me keep in mind David the editor of Tmonews is still using his iPhone as a primary device… One would think he would have switched by now by that being these companies are giving him phones to play with and give reviews and what happens…. HE STILL POPS THAT MICRO SIM BACK INTO THAT IPHONE!!!!   

    • Gwapo

      Amen!

    • Chris

      What phone are you talking about? The G1? LOL, what an idiot. Go stick your iphone up your stanky ass bitch

      • Boy03892003

        U must be using the G1, If you can read clearly it states that I brought a brand new MyTouch by LG, ya know the phone that came out in November and I got it on Christmas… Before you go name calling, plz read the whole article…. now U LOOK LIKE AN Idiot… Have a nice day!!!

    • al

      If you had problems since day one you should have sent it back within you 14 day trial window and tried a different phone for free. You realize that the mytouch by LG is a lower end android phone. Buy yourself a upper end android phone and see how it compares.

      Tmobile isn’t bashing the iPhone – they are just making their reps aware that they need to let customers know that the iPhone won’t be able to get 3g or 4g speeds when used on tmobile

      • Littlesis1774

        They are bashing it totally. Sooner or later their customers will grow tired of android city and leave to wireless service that has choices

    • Anonymous

      You mad bro?

      • Boy03892003

        Nope not mad…. Just wondering when is everyone going to realize.. Our carrier needs that phone BADLY!!!! I mean go android but T-Mobile needs to understand that its not handsets that are keeping the customers its the plans… 

        • androidistheonlyrealpltform

          Learn how to use android. iPhone is a good n00b phone thats it. Nice little starter phone for the non-technological masses.

        • Littlesis1774

          Boy03892003 is right. T-mobile needs to stop bashing the iphone because they need it. I have not seen people running into T-mobile get the latest the phone. I have seen people into Verizon, AT&T and Sprint get the iphone. I having the same experience that Boy03892003 with my HTC HD2. I had to get replacement HTC HD2 which was my mistake and now I am regretting my choice of staying when my parents were willing switch to AT&T so I can get the iphone. If T-mobile ignores the demands of iphone on the network I am afraid I will be leaving them to get AT&T or Sprint

  • Miladkhahil

    Why cant they just say the truth that iPhone isn’t compatible with T-Mobile AWS 3G-4G bands.
    COMPATIBLE VS POOR THAT’S LAME AND I AM A TMOBILE CUSTOMER , VERY DISPOINTED …

    • http://pharaohtechblog.blogspot.com/ Conan Kudo (ニール・ゴンパ)

      Uhh. They did. AWS is commonly referred to as WCDMA 1700/2100, WCDMA band 4, UMTS 1700/2100, or UMTS band 4.

  • Pocho808

    Ya tha iPhone from day one of jail breaking 3G was always capped at 2g because of the different radios between tmobile and AT&T right?

  • Joepenora

    I bought the G1 the week it first came out, then switched to a motorola cliq, then a Vibrant, than a Galaxy S 4G… then I switched to the  HTC HD7.  I left android for the fragmentation of the OS, the fact that “forced closing” became something not only done daily but damn near hourly.  

    I tried window mobile for 3 months, hated their marketplace their lack of apps, and where i liked the tiles at first, it got tiresome quick.

    I recently bought a factory unlocked iPhone 4S from apple so i could stay with tmobile… and even though my web connectivity is running on edge, i am pleased with my switch.  iOS is slicker, the response on just moving from one screen to another is a lot better than droid, and of course the apps.

    What i do miss other than a few advanced features on android….. is the android voice recognition, siri…is just plain awful, if i wanted a woman who didn’t listen to me and not answer my questions, i would have stayed with my ex-girlfriend.

    the whole ios vs android is a personal taste.  would i recommend android to a friend or family member who is not computer savvy? hello no.

    but the real bottom line is, android doesnt have to compete with the iphone.  we are coming to the point like in the 90′s when there were nintendo, sega, playstation, jaguar gaming systems and we eventually widdled down to just two.

    i just wish tmobile took a more positive stance when it comes to us that have decided to either buy the factory unlocked iphones from apple for a gross amount of money or jail broke phones and decided to stay with them. 1mil loyal customers….tmobile send me a cookie or something

  • Djonero1

    Anybody know how to unlock an iPhone 4S for use on t-mobile?

  • Chuckdr

    I have been with t mobile ten plus years. Service and value are important to me. Yes i would like to try an iphone, but guess what tmobile was willing to give me a galaxy s 2 when i called and complained about no iphone . They also were willing to adjust my rate to a nice unlimited family plan (3 lines) for way cheaper than att or verizon. All i had to do was ask. I have NO prob with t mobile ……iphone or not. I also really believe iphone is coming soon. Ps if your unhappy w tmobile leave. We will be here when u get back.