T-Mobile Customers Upset About Pay Per Use Data Plans

At the end of August we were able to obtain a screenshot indicating that T-Mobile was adding pay-per-use data plans to all T-Mobile smartphones that did not currently have an active data plan. The effective date for this plan change was September 15th and T-Mobile customers were supposed to receive notification through one of three methods, sms notification, bill insert or email notification regarding the account change.

As it turns out, a lot of customers are unhappy about this change, many claiming they were never told of any changes and incurring charges because of it. Accordingly, T-Mobile isn’t allowing for a lot of leniency for customers who claim they were not notified about the change.

T-Mobile’s Official Statement follows:

T-Mobile customers without monthly data plans now have access to data on their handsets via Mobile Web Pay Per Use. For $1.99 per MB, T-Mobile customers have the web at their fingertips and can add a different data plan to their service plan as their needs may grow.

Before the Mobile Web Pay Per Use feature was added to their handsets, T-Mobile customers were notified via bill insert, SMS, email, or at the time they signed up for or renewed service. In addition, prior to using the web on their devices for the first time, customers should receive an alert notifying them of the $1.99 per MB charges. T-Mobile customers may opt out of this data feature by calling T-Mobile Customer Care at 1-800-937-8997 or by visiting their local retail location.

Have you had any trouble with this charge?

At least one fellow blogger has found himself fighting T-Mobile over this matter.

Tags: , , ,

  • Anonymous

    as a T-Mobile employee I do not apply credit for such overages..first, a message is sent when you first access the web when you are NOT using Wifi, a message on the screen then asks you if you want to continue you will be charged 1.99 per megabyte..  plain and simple the data was used and obviously wifi was not being used, funniest is when they call and complain and say they were at a Starbucks started connection and still had Wifi 2 miles away.. yeah right! Some people just call to get credit, yea that’s not going to happen. if you call in be nice about it don’t demand credits. T-Mobile owes you nothing, if you’re not happy go with Verizon and atnt and pay more for everything uncluding data..

    • Tmobile_customer

      People like you should get fired. You are the reason happy T-mobile customers have a Sour image of the company. 

      • derek 21

        nah customers just mad they getting charged for everything now. stuff they should have been charged from the get go and then no 1 would complain… stop this sense of entitlement.

        • Guest

          Who are you to say that we should have been charged for things that we didn’t agree on paying for. I love T-Mobile but this experience made me have second thoughts about this company that I have been loyal to for 8+ yeears

        • Guest

          Who are you to say that we should have been charged for things that we didn’t agree on paying for. I love T-Mobile but this experience made me have second thoughts about this company that I have been loyal to for 8+ yeears

      • Anonymous

        your just upset because I’m right.. end of story.. don’t be lame.

      • Anonymous

        your just upset because I’m right.. end of story.. don’t be lame.

        • Guest

          You are so very immature. If this has nothing to do with you than you need to stop coming down on the customers and leave the forum.

        • Guest

          You are so very immature. If this has nothing to do with you than you need to stop coming down on the customers and leave the forum.

    • 6-year_customer

      Hey conquerit, look at what your employer is saying now, as of 2 hours ago.  Kind of makes you look like a *u**i** *i***ea*.  People with your attitude should be fired.  Make way for the people who are between assignments who would gladly do the job you can’t do.

      • Anonymous

        doesn’t change the fact that people use serives and don’t want to pay up.. people pretent and say oh it’s included. yeah right! still no credits ..it’s like a utility bill..you used it pay up simple as that!.. I have been a employee for 5 years and In management..why do you think we won J.D Powers..because our customers are spoiled and want everything given to them..you went over your minutes, credit. upgrade fee, credit, even sad to say you went roaming oh im sorry ..here you go a credit so you can keep doing it ..  and now that we are becoming strict and monitering credits and random audits customers are now upset..duh..

      • Anonymous

        doesn’t change the fact that people use serives and don’t want to pay up.. people pretent and say oh it’s included. yeah right! still no credits ..it’s like a utility bill..you used it pay up simple as that!.. I have been a employee for 5 years and In management..why do you think we won J.D Powers..because our customers are spoiled and want everything given to them..you went over your minutes, credit. upgrade fee, credit, even sad to say you went roaming oh im sorry ..here you go a credit so you can keep doing it ..  and now that we are becoming strict and monitering credits and random audits customers are now upset..duh..

    • tmobile gy

      This used to be the case.. except for the changes, well, changed the default, and charges without the message.  Otherwise, it would’ve been okay.

    • Maveddat

      This is crazy! I just spoke with CSR (Jessie) and he said that this applies whether it is WiFi or 3G. My kids never use 3G and always on home WiFi and I have to pay for this! This is plane old “highway rubbery”. I am perfectly fine if the phone uses the radio access from T-Mobile on their licensed spectrum from FCC, not in my own home using my own WiFi, over my own broadband network to public Internet where no T-Mobile network infrastructure is touched for the data transmission! As a 27-year veteran of wireless industry and having built TMO’s voice and messaging networks as a vendor, I feel I was raped!

  • Nate

    I don’t have a smartphone but I use to have to Blackberry 8900 (that didn’t need a data plan) then switched my phone to the Gravity 3 and I noticed each month a data plan was added to each of my lines and kept switching from one line to another. I think it started in September.

  • Jacop_s

    If you think this is about t-mobile charging their customers
    for something they were using for free “THAT IS NOT WHAT THIS IS!”

    This is about t-mobile enabling a feature that did not work previously,
    and then charging for it. it is not some tech that bough an Amaze outright, and
    is getting free data. It kids and old people who will get screwed with a $1.99
    per MB charge.  

  • Myloveisa05TJ

    why was my post deleted
     

  • Myloveisa05TJ

    was it the Kardashians’s’s’s’s thing?

  • Myloveisa05TJ

    All i was saying was … now that i have to type this out again….and you asked. All I’m saying is when I started out when I was a customer with T-mobile they told me I had to have data on five smart phones at $30 a piece. I found out this wasn’t true. So I added $10 200 mb plans to each phone. I was lucky enough to get this at a time when 200 mb was overage free but it was still annoying so I added $20 2Gb plans to each one of my lines. That still wasn’t enough and we use our lines to tether. So I’ve added $14 tethering to 2 lines. Those 2 lines, T-mobile was nice enough to bring the 5 Gb a piece, pay the difference and give me a $10 credit for 90 days. Now I’m spending, with tethering that allowed me to get rid of my at home internet, I’m well above $250 a month and I still think its a deal. These companies are not in the business of giving this stuff away for free. I’ve compared to what I have to AT&T, verizon, uscellular, and it’s a deal. So if you have a smartphone and your sitting at home and somehow you got it without having to get a data plan, I feel no remorse for you. They’re there to make money. They’re not the red cross. I would much rather sit in bed on a Saturday morning, paying bills online, than having to drive around. That right there is enough to be worth my time to pay for the cellphone bill. So man up, pay $10 a month for 200 Mb and quit complaining. It’s the same thing as paying 20 cents a text message. It’s always cheaper to have a plan and your using it. I know you may not realize your using it but there is something that’s making you use it. 

    • Jacop_s

      or t-mobile could not add network data to my phones in a desperate cash grab. it is not only smart phones. all of the crappy feature phones that t-mobile has been giving away for years are now internet enabled by default when traditionally you had to call and request it before it would be enabled.  

  • Jeff in CA

    Anyone who thinks T-Mobile doesn’t have egg on their face should (1) see the hundreds of complaints in the T-Mobile support forums on the data usage scam, and (2) read about T-Mobile admitting to all of it two hours ago.

  • Thatmiamiguy

    you cant get mad because your being charged for using data in the first place tmobile tells you that you need a data plan a hard head makes a soft a** us as americans are so spoilded stop being so cheap if you dont want to pay for a data plan dont have a smart phone simple as that you cant have your cake and eat it to

    • Jacop_s

      this is not just about smart phones. almost every phone t-mobile sales can use data. most were sold without a data plan because they don’t need to use any data. t-mobile customer service would even walk you through setting up wifi so you could try using the features. then as a favor to their customers they activated the network data feature without being asked, and are charging a ridiculous rate in a desperate cash grab.  

      • derek 21

        ARE YOU CRAZY??? Sprint Charges 32 dollars per megabyte once you convert their price for their kb pay per use plan . customers of tmo are crazy. 

        • Jacop_s

          but does sprint sale the phone with the data feature turned off, and then randomly turn it on because they need some cash? i guess it makes it ok though because another big company does something evil, so they all should.

    • derek 21

      Perfect way to put it at the end, and if you got to that before be thankful and keep it moving.

  • derek 21

    EVERYONE should love  tmobile. they let all the old customers tether their phones for free for some years now, no complaints there  while other carriers forced them into tethering plans, we basically gave away internet with no throttle for quite some time,while other carriers were charging more. NO COMPLAINTS THERE. pay your bill month and half late no penalty while other carriers were charging, NO COMPLAINTS. 

    NOW that tMO is opened their eyes to how much money they were losing by allowing things of these nature , you want to  complain. enjoy the fact you had such perks for such a time your still paying less then any where else.

  • JafTalks

    The communication technologies are booming these days; new ways to communicate with everything around us are being introduced. Interaction is being redefined at such a rapid way which it’s hard to predict.
    http://www.jaftalks.com/Home/Show/pay-per-mobile-nfc

  • Skyfalcontin

    Hi, i dont have internet plan on my phone right now, so i thought i could use my home wifi to access internet on my GalaxyS phone, however i just got a bill that said i have to pay $86 when normally i only pay $36. I am afraid to even turn on my phone and use it now, if i do they will automately charge me more even if i use my home wifi network. Maybe i should cancel my account with Tmobile and join another other company.

  • Mommy2Malik

    They shouldn’t be imposing charges on people when they aren’t using the service.  I pay for internet at home.  I bought a $200 wifi router at home so I could print and use my laptop and phone for internet.  When I am at home using the services I have paid for through my internet provider, T-Mobile has no right to jump on and mooch money for something they aren’t providing me. 

    T-Mobile may have some of the lowest minute plans but their service isn’t good.  Two of my husband’s employees have a cheap non-contract $50 per month UNLIMITED phone service and they get FULL signal at the office.  My husband, who pays $250 per month for our two lines never gets any service at the office.  Ever.  Whenever I visit my family in upstate NY I barely ever get a signal either.  

    T-Mobile needs to realize that there are companies out there that provide 24 hour customer service (something T-Mobile did away with a few years back) and have much more affordable rate plans.  We could pay less than half of what we pay per month for the same exact service with more reliable coverage but we choose to stay with T-Mobile because we’ve been with them for 9 years.  One of the things that always burned me was how much better the prices were for new customers.  Better phone pricing, better rate plans promos but not available to current customers.  That’s poor taste.

  • afiesta

    I am glad I ran across this website. I have been fighting with T-Mobile for two months about this 1.99 charge. I do not even have a smart phone. They never notified me that they were charging me this. In fact, the guy I talked to last month( Bernard 53532) told me that I had to go visit a T-Mobile store to see what data I had used. He told me that he couldn’t see it from my account. He never mentioned that T-mobile had just added it. Then I called them tonight because the charge was on my bill again. The man claimed that I had agreed to the service and that T-Mobile has nothing to do with it. They said Pay-per-Use is an outside source that charges them, but he said he couldn’t tell me how it was added–just that it was added on June 15th. He then blocked it and took away the charge. He told me I could google pay-per-use and see what I could find and then I ran into this article. It makes me angry that they are being deceptive and charging their customers without them noticing. Check your bills people! I have been with T-Mobile for close to ten years –it disgusts me how they do business!