T-Mobile To Phase Out FlexPay Accounts Beginning December 2011, Migrations Suggested To PostPaid

It was all the way back in July when we first got word that T-Mobile would stop offering FlexPay service and begin migrating customers to PostPaid or Monthly 4G plans in order to make account changes. Fast forward to today and news that T-Mobile’s FlexPay Care and Migrations team are to begin offering Grandfathered Postpaid rate plans to all eligible customers as a selling point to migrate. T-Mobile will begin it’s FlexPay phaseout as early as December 2011 and customers migrating to Postpaid:

  • Can keep their same rate plan
  • Migrate without needing to sign a contract or pay a migration fee
  • Choose to change to a Classic or Value plan, not a requirement

FlexPay customers take note, it’s time to start thinking about changing that plan.

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  • Anonymous

    Amaizing..,

  • RAWshadTX

    That’s actually the best move I’ve heard. Migration fees is dumb if the y are coming from Flex Pay.

    • Toppopper2011

      I am on flexpay because my credit is not good, if I have to switch to a. 2year contract will they make me pay a deposit?

  • RAWshadTX

    That’s actually the best move I’ve heard. Migration fees is dumb if the y are coming from Flex Pay.

  • Anonymous

    What if I don’t have a SSN (I’m a foreign student here on a Visa)? Can I still migrate from Flexpay to a Value Plan?

    • Shwimdroid

      Most likely yes….. there are many visa types that will qualify you for a postpaid account. The most common student visa is F1. Just take your passport with Visa into a Corporate store and they will help you get qualified for Credit Class L….. up to 3 lines on a Postpaid account.

  • Anonymous

    What if I don’t have a SSN (I’m a foreign student here on a Visa)? Can I still migrate from Flexpay to a Value Plan?

  • tmo_addict

    I’m on flexplay, just called 611. They even offer to grandfather myfav features…interesting

  • Greenhornet 2010

    can I keep my non existing data cap or will I have to be capped at 2GB?

    • tmo_addict

      My 300 min myfav plan which is 4 years old has cap of 5GB, even though they didn’t officially claim the 5G softcap. I know because I was never throttled, until 3 months ago at 5 GB. Per CS, I can still get the 5GB feature. Again this is what they “said”, I have not migrated yet, so I don’t know if this will really happen.

    • Anonymous

      All of the old data plans had a 5GB softcap, which is the same cost of the new one it just actually says the cap is 5GB up front.

  • Anonymous

    Is Flex = Prepaid? I moved to Prepaid when T-Mobile announced that they would have contracts for all postpaid customers (whether it not you bought the phone outright).

    • TheWayOfThings

      No.. Flexpay and Prepaid are two completely different animals…

  • Anonymous

    How will this work?

    They dont offer my rates in any of the current prepaid or monthly4g plans. Are they making new custom plans to give customers the same stuff they had before under flexpay?

    Right now I have flexpay 300 minutes/unlimited data (5g) for $55 a month. The only monthly4g plan with ‘unlimited’ data is $70 a month. (I dont use all the minutes or and I use the data plan for my texting, so I don’t care about the unlimited minutes and texting)
    Will they stick me on the $70 unlimited plan for  the lower price?

    • Anonymous

      READ THE POST !!!  It says that you can keep your grandfathered rate plan without signing a new contract.

      • Anonymous

        My rate plan is a flex pay rate plan, clearly I will not be keeping my flexpay plan if they are moving me off flexpay.

        There is no equivalent prepaid plan published.

        I can read, I see it says I will be keeping my rate plan, but that clearly is not true because they are moving me off my rate plan.

        So therefore my question, what wil they be moving me to? Some unpublished custom rate plan to match my grandfathered? Or as a commenter below is saying, they are forcing him into a more expensive plan.

        • Ms_e_5

          OMG Flex Pay plans have always been the same as postpaid with the exception that you pay in advance as opposed to arrears. Therefore when converting to postpaid you will have the option to switch to the grandfathered (meaning unpublished) postpaid version of your current plan.

  • BP

    Been on FlexPay with them for almost 3 years now. For the most part, I have been happy with my $60 500 min unlimited data plan.
    Too bad they are throwing away a good customer.

    • Respawn

      Umm you can keep your plan. It says it clearly in the post. Why are people making a big deal out of nothing?

      • Shevon623

        That’s not true. I spoke to several T-mobile reps and everything will remain the same except for the data. If I migrate to the post-paid plans, I will be receiving 2g instead of the 5g and if I want to keep my current data plan, I will be paying about $20 more monthly!

  • http://twitter.com/maschwar77 Matt Schwartz

    I will stick with my Monthly4G.  I hope that won’t be phased out.

  • Anonymous

    .my best friend’s mom makes $77  an hour on the computer. she has been out of job for 9 moths but last month her check was $7487 USD just working on the computer for a few hours. read about it   http://CashDone.c

  • Anonymous

    .my best friend’s mom makes $77  an hour on the computer. she has been out of job for 9 moths but last month her check was $7487 USD just working on the computer for a few hours. read about it   http://CashDone.c

  • Anonymous

    .my best friend’s mom makes $77  an hour on the computer. she has been out of job for 9 moths but last month her check was $7487 USD just working on the computer for a few hours. read about it   http://CashDone.c

  • dvd37

    They told me I have to pick a new plan r after December my account will expire, they call me once a week and I got a letter in the mail stateing my account will be turned off if I do not switch to postpaid, plus a few texts saying my account is about to expire. I pay 50 a month for unlimited data and text and 500 minutes, the new plan will make me pay like 10-15 more a month and only 2 gigs of data

  • dvd37

    They told me I have to pick a new plan r after December my account will expire, they call me once a week and I got a letter in the mail stateing my account will be turned off if I do not switch to postpaid, plus a few texts saying my account is about to expire. I pay 50 a month for unlimited data and text and 500 minutes, the new plan will make me pay like 10-15 more a month and only 2 gigs of data

    • Chris

      You can keep your plan and everything, the details state exactly that.  No contract or anything.  You’ll actually get one month off, since you have been prepaying and now your will be post-paying.

  • Joseph

    Guys just switch to prepaid and finish. $50 a month for unlimited talk text and web with the first 100 mb data at full speeds. Why does this sound like the end of the world to many of you? Very simple switch and most likely you are getting more for cheaper (or same price)

  • Joseph

    Guys just switch to prepaid and finish. $50 a month for unlimited talk text and web with the first 100 mb data at full speeds. Why does this sound like the end of the world to many of you? Very simple switch and most likely you are getting more for cheaper (or same price)

  • anonymous

    what happen if you have bad credit history when going from flexpay to postpay? Will tmobile still allow migration?

  • Anonymous

    Flexpay was just a bad business idea to begin with and I think it really did T-mo more harm than good.  Yeah it was cool that it helped people with really bad credit get annual service contracts and it also helped commitment phobes get the type of service they wanted. In the end though i’m afraid it made them lose money and lots of it.  From a business perspective, i’m not sure why they even kept it as long as they did.  I don’t think they got the type of profitable “sticky” customers that they wanted.  It’s a shame because T-mobile was awesome when it had the Get More plans from yester-year. Which I think supports my theory that Flexpay helped kill the good ol’ healthy T-mobile that didn’t want to sell itself to an evil competitor.

    • adds cls

      Well im a postpaid to flexpaid customer.. and the change was made because i was just simply gonna pay $10dlls less than a postpaid plan.. but just recently after the whole internet cap n all those plans came out…my bill went as if i was post paid 85dlls… in my point of view… tmobile provided something other companies do provide but they have crazy plans … and still with monthly4G plans are cheaper than any leading companies… with 50dlls get unlimited everything.. with a slow internet or $70 for unlimited everything n 5GB on 4G n after than slows u down.

      • Anonymous

        well yeah, that basically adds credence to what i said.  It’s great for a lot of people the need service, but in the end it’s almost undeniably a BAD business decision.  Regardless if its wonderful for customers, if it’s not profitable than it’s a waste of time in the business world.

  • http://a-gnu-hope.blogspot.com Ploni Almoni

    Apparently the Flexpay transition hasn’t started as of September 21st. I just spoke to a representative who told me that information was wrong and in order to change my plan I need to sign a new two year contract, and to “wait for a text message” “or a call” when I’ll be able to leave flexpay for postpaid without a new contract.

  • adds cls

    SO they called me and put up 2 options… get a postpaid that will need a 2yr contract minimum that will need a good credit check.. which i said.. hey i been paying for 2 yrs in advance and  never been late on my tmobile prepaid.. u need better credit than that??? he said sorry its procedure.. i said .. well put that up ur @#$@ of course.. i got mad and hung up… the other option was the monthly which they are cheaper!!! than the current flexpay! i pay like 84 now for unlimited everything and with monthly4G i would pay less than 70 plus 5ish dlls of taxes… so unfortunately yeah my credit its not gonna pass… and imma have to get the monthly4g.. but imma go buy a new sim card and go gansta without them knowing my name n address……  i use google voice.. so my number its whatever..  

  • adds cls

    so i could use my high end phone on this??? i suppose if they give u a SIM card.. then yeah as long as the phone is unlocked.

  • cellfone

    Just got a call and they want me to migrate from flexpay to postpaid. They want to run a credit check and want my social security #. Is this normal? Told them to f off and hung up…

  • Sean

    I hate this… I’ve been on flexpay for 2 years now, and I love flexpay. I think its bull $#!T that they are getting rid of it. And if they legitimately do get rid of it I’m dropping them, for boost mobile. Same plan basically, but a little better. The only reason why I stayed with T-mobile, is cause I liked this Idea. Now I’m probably gonna have to drop them, since they dropped my trust.

  • Jillayna

    What is going to happen?  I have had a flexpay plan for a while now it’s a family plan for my husband and I.  I only pay $50 for the both of us and never have money in the outside account so that they can’t charge me for random things.  I always pay my bill on time and they first said that I could just switch and it would be the same and now they are saying I have to have a contract and give them my ssn.  I used to love T-mobile because of their decent plans and good customer service.  It’s really sad they are getting rid of this plan and most likely teaming up with AT&T.  Very Very Very SAD!!!

  • Thankful

    Be very careful of what any T Mobile rep tells you. They are paid to lie to you.

  • Pompeetmonster

    I have been going through this since they announced the phase out of flex pay in September… I have gotten different stories every time I call.  I spent 2 hours in a Tmo store while a rep sat on the phone and got BS’d… Basically, they are going to illegally cancel all Flex Pay contracts sometime in January if the plans are not changed over. You will lose your phone number, and have to wait 3 months to regain it. . If I were to change my plan now which has 2 lines. I have to pay $50 to KEEP MY PHONE!!If I want the cheaper VALUE rate plan, I have to pay a $150 MIGRATION FEE.  If I accept the CLASSIC rate plan which is $15 more a month, I still have to pay the $50 start up fee. OH AND SIGN A NEW 2 YEAR CONTRACT!! Even though I’m already 1 year into my contract. In the end, if I don’t want to pay the initial $150 MIGRATION FEE to KEEP MY PHONE, I have to accept the more expensive VALUE plan and end up paying $360 extra over the next 2 years instead.So basically they’ll get their money either. Let’s just say… I’m willing to let them cancel my phone lines in January, then get a penny extra out of me. If they want to lose me as a customer, I’m pretty sure any other carrier will be happy to take the business away from TMobile.