(Updated With New Image) T-Mobile Moving Around Billing Due Dates To Line Up With Other Carriers?

I’ve seen a huge number of emails/Tweets come way my way in the last 48 hours regarding a sudden change in billing dates for your T-Mobile bill. T-Mobile has made some changes to their billing process in order to better align up with the competition and according to our feedback, failed to notify some customers about the change.

Previously T-Mobile billed 28 days out and with the new process, bills are now due 24 days from the closing date of your bill cycle. According to a number of responses receiving from T-Mobile reps this will line up T-Mobile’s billing cycles with that of AT&T and Verizon.

A support thread already exists on T-Mobile’s forums regarding the change and the lack of notification a large number of customers are complaining about. Have you seen this change occur on your most recent bill? Were you notified that the change was taking place?

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  • Pxm279

    I am on the phone with them now. After 15 minutes of ranting and raving they agreed to move my billing date back to where it was. I have been a customer for over 10 years, I will still be leaving in June. The customer service sucks at TMo. I’m so sick of it!

  • Pxm279

    I am on the phone with them now. After 15 minutes of ranting and raving they agreed to move my billing date back to where it was. I have been a customer for over 10 years, I will still be leaving in June. The customer service sucks at TMo. I’m so sick of it!

  • UNACCEPTABLE

    NOT ACCEPTABLE.  It is not acceptable to change a customer’s billing date without informing them.  There was no notification on my last bill that my billing date would be moved up.  Nor did I receive a text message or email of the change. Is this legal?  I should have a least a 30 day notice.  T-Mobile is a publicly held company.  Send a letter to the management of the company and let them know this is not acceptable -
         
    Brian Kirkpatrick (Chief Financial Officer)
    Robert Dotson (Chief Operating Officer)

    T-Mobile USA, Inc.
    12920 S.E. 38th Street
    Bellevue, Washington    98006

  • UNACCEPTABLE

    NOT ACCEPTABLE.  It is not acceptable to change a customer’s billing date without informing them.  There was no notification on my last bill that my billing date would be moved up.  Nor did I receive a text message or email of the change. Is this legal?  I should have a least a 30 day notice.  T-Mobile is a publicly held company.  Send a letter to the management of the company and let them know this is not acceptable -
         
    Brian Kirkpatrick (Chief Financial Officer)
    Robert Dotson (Chief Operating Officer)

    T-Mobile USA, Inc.
    12920 S.E. 38th Street
    Bellevue, Washington    98006

  • unhappycustomer

    I never got notified that my bill date changed. My original date was on the 16th and moved up to the 2nd. I don’t know about any of you, but I got other bills to pay and I can’t just be suprised with a bill. I was threatened to get my phone shut off 2 days after the 2nd of me not paying cause I don’t get paid until the 15th of every month. T-mobile, is the worse company…

  • Meilinzhang

    this is ridiculous. I didn’t get the notification either and I though I was on top of my bill. They need to understand that not everybody have the money to pay the same bill twice a month just for them to catch up with their competitors