(Updated With New Image) T-Mobile Moving Around Billing Due Dates To Line Up With Other Carriers?

I’ve seen a huge number of emails/Tweets come way my way in the last 48 hours regarding a sudden change in billing dates for your T-Mobile bill. T-Mobile has made some changes to their billing process in order to better align up with the competition and according to our feedback, failed to notify some customers about the change.

Previously T-Mobile billed 28 days out and with the new process, bills are now due 24 days from the closing date of your bill cycle. According to a number of responses receiving from T-Mobile reps this will line up T-Mobile’s billing cycles with that of AT&T and Verizon.

A support thread already exists on T-Mobile’s forums regarding the change and the lack of notification a large number of customers are complaining about. Have you seen this change occur on your most recent bill? Were you notified that the change was taking place?

Tags: , , , ,

  • Ariel

    Yep, just found out yesterday, when i tried to buy a new phone/upgrade and they said my account was already in due which was not true and they couldn’t place the order due system wont let you upgrade your phone when your acct is in due. Finally after many phone calls and hours, i told them i was going to cancel the acct they finally overdrive the order. No good service!!

  • Anonymous

    Yes, found that out yesterday as well. My due date was usually the sixth of every month, now it’s the 2nd. However when we talked to T-Mo, they said even if I pay on the 6th, they won’t charge a late fee as of yet. Phone bill also went up by 95 cents and T-Mo couldn’t say what changed.

  • Anonymous

    Yes, found that out yesterday as well. My due date was usually the sixth of every month, now it’s the 2nd. However when we talked to T-Mo, they said even if I pay on the 6th, they won’t charge a late fee as of yet. Phone bill also went up by 95 cents and T-Mo couldn’t say what changed.

  • Same here changed to the 2nd when it used to be the 6th and no notification and my bill went up $5 and of course I see this
    See your bill
    Sorry, this information is currently unavailable.

  • Nik

    I just re-upped for 2 years with them and figured this was the date last month that I resigned the contract. It didn’t even occur to me that they were messing with people’s dates. If that was the case though – I had no prior knowledge. Either way though – via email and ‘My Account’ app on my phone – I was notified the bill was due.

  • Bob Barker

    you know, it’s not THAT negative of a change, but it still is a negative change (from the point of view of being a consumer); but it seems to be the trend, not the exception from T-Mobile these days. I wish businesses realized the first step to success is a happy customer base.

  • Jays_on

    Probably a long shot, but I wonder if it has anything to do with iPhone? Maybe a requirement of apple for some reason?

    • guest

      Yeah, I’d say that’s a long shot all right.

  • DIAMOND PRINCE

    So i just read this and checked mine well WTF my bill was due on the 27th and now its due on the 22nd WTF i dont think so im alling them right now!!!!

    • Spooln3

      God you guys are such babies, all this is doing is changing the billing for the past month to the present. Every other carrier does this. So instead of TMo charging you for the past usage they will be charging you for your current usage. Man some people just find any thing to cry and nit pick about.

      • DIAMOND PRINCE

        Some ppl do just find anything to cry and pick about just like you about my comment :) the reason im kinda mad about it is cuz they should tell their customers at least ask if its fine with us or not.

      • HA!

        Over the next year there are going to be a lot more things to “cry and nit pick about”. The terms and conditions state that they can make any changes they like to your service, and they will be making a lot to align themselves with AT&T to make the merger smoother… Just wait… You’ll be complaining soon enough too.

  • Ryan Dawald

    this is straight up bullshit and i hope tmobile loses even more customers. They are just throwing us under the bus for kicks and im fed up with it. man i cant wait till january to leave this douche bag of a company

  • Ryan Dawald

    this is straight up bullshit and i hope tmobile loses even more customers. They are just throwing us under the bus for kicks and im fed up with it. man i cant wait till january to leave this douche bag of a company

  • Ryan Dawald

    this is straight up bullshit and i hope tmobile loses even more customers. They are just throwing us under the bus for kicks and im fed up with it. man i cant wait till january to leave this douche bag of a company

  • lrnano

    I wasn’t notify… what’s up that. I hope my due date is not change cause I am not going to be a happy camper.

  • lrnano

    I wasn’t notify… what’s up that. I hope my due date is not change cause I am not going to be a happy camper.

  • ColdFeet

    A few years back, you could call and have your due date changed to something that works better for you. Not sure if it’s still an option but a simple call to cust care should answer that.

  • Jays_on

    Wow, you guys must live pretty easy lives if paying your bill a few days earlier is getting you this upset. Tmo is by far the best co when it comes to CS, price and for the most part good coverage. Lighten up a little, life is WAY to short.

    • Jenwilliam

      it’s a problem when its 2 billings in one month.  i was just auto debited on the 4th for my normal bill and to receive another statement last night that has a 9/28 due date for what should be due 6 days later IN THE NEXT MONTH is more than a little frustrating.  And the BS that I was handed by the cust serv rep was that I had a corporate discount and THAT was who changed it since they changed their contract.  Getting paid once a month I budget myself very well but I WILL not tolerate a change like that with no prior notification.  Its bad enough that they actually debit your account 3 DAYS before the actual due date as it is.  Oh, yea, just got that notification through some random text from TMO 2 DAYS before it happened.  Thats your WONDERFUL CUSTOMER SERVICE.

      • my god, finally someone who feels my pain. It is bad enough that they actually charge 3,4 days before the actual due date and now another bill within a month is seriously ridiculous.

      • my god, finally someone who feels my pain. It is bad enough that they actually charge 3,4 days before the actual due date and now another bill within a month is seriously ridiculous.

      • my god, finally someone who feels my pain. It is bad enough that they actually charge 3,4 days before the actual due date and now another bill within a month is seriously ridiculous.

  • Tmorep

    it was specifically noted to us that customers were not going to be notified and to expect higher call volumes….only reason given was to stay in line with our competitors

    • Serge

      Before you was better then competitors – now just in line- I think that way down.

  • Tmorep

    it was specifically noted to us that customers were not going to be notified and to expect higher call volumes….only reason given was to stay in line with our competitors

  • Jaygqitalia

    Its 4 days, if you cant pay it , get a free weeks extension. If you cant do that, get a 2 week extension with your checking account number. Not a big deal. Either way, if you got hit with a late sure, they will obv credit you 5 dollars.

  • Nate33

    lol I pay $59+taxes for unlimited everything on T-Mobile, if I were to pay $ 106 like the example above I’ll move to another -and better- carrier altogether..

    • tbyrne

      Exactly. T-Mobile customers pay much less than they would with the other carriers. These posters who are up in arms over this change can’t see the big picture. Let’s enjoy what we have while we have it. It will be a sad day indeed if this merger goes through.

  • Nate33

    lol I pay $59+taxes for unlimited everything on T-Mobile, if I were to pay $ 106 like the example above I’ll move to another -and better- carrier altogether..

  • BP

    This has nothing to do with lining up with other carriers.  This is part of the deal with AT&T.  For those of you that was asking why are people leaving T-Mobile and AT&T deal is not done yet, maybe this will answer your question.  There will be more actions later that will slowly but surely transition T-Mobile into AT&T.  The only thing that is not going to change is your contract for 2 years.   Welcome to the takeover.

    • Jen Madden

      Uh what is your source for this?

      • BP

        Before 2 companies can become 1, everything has to be equal first.  While AT&T and DT persuades the DOJ to approve this deal, they will keep moving forward with the transition of T-Mobile becoming AT&T.  T-Mobile didn’t tell its customers about the new billing date because they are trying to hide merging AT&T business moves from the DOJ.  By the time AT&T keeps humiliating T-Mobile by saying they aren’t strong enough to be their own carrier, in addition to making T-Mobile as parallel as possible to AT&T, the DOJ will have to approve the deal.  At the end of all of this, only T-mobile customers will lose.  

        • joshua

          The only issue I have with your logic is that T-Mobile bills in Arrears where ATT bill in Advance.  So aligning the bill cycle date doesn’t make much since.

        • Jl Tyler

          The major 4, verizon, att, sprint and tmo  are all postpaid carriers where they bill in arrears

        • Guest

          False. AT&T bills in advance. If you cancel mid-month, they keep the whole month’s payment, no credit for unused service.

        • 21stNow

          The same thing will happen if you cancel mid-month with T-Mobile.  It’s in the terms and conditions that they do not prorate the last month’s service fee.

        • Just_saying

          What BP says is true. All this “small” or “little” changes in Tmo’s service that are popping up are all being done to align them better with ATT so the merger will be smoother. A little know fact to customers is that Tmo also laid off tons of Account Exec’s whose jobs were to bring more corporate accounts to Tmo, because their positions would become unnecessary when the merger goes through. (ATT already has people for that)….

    • Jen Madden

      Uh what is your source for this?

  • BP

    This has nothing to do with lining up with other carriers.  This is part of the deal with AT&T.  For those of you that was asking why are people leaving T-Mobile and AT&T deal is not done yet, maybe this will answer your question.  There will be more actions later that will slowly but surely transition T-Mobile into AT&T.  The only thing that is not going to change is your contract for 2 years.   Welcome to the takeover.

  • JM

    T-Mobile is having a tough year. Repeated bad decisions and odd treatment of customers. For the first time since 1999 I am considering another carrier. Not because of this little change,which does not yet appear to have affected me, but because too much has gone wrong, too many changes that negatively affect me or my service, bad reaction to faulty smartphones (G2x), degraded customer service, and a very uncertain future.

  • Guest

    I found about this last night when I got an email from T-Mobile stating my bill was due on the 28th.  I have the autopay and wondered what was going on. I signed onto my account online and there was no notice of change, just that my payment had gone through. I called customer service and they gave me the BS of changing to be more inline with their competitors. I complained that I was not notified and this was not customer service nor beneficial to the customer.  The rep then manually changed my due date back to what it was and disabled the autopay so it would not take the payment early. He told me that I can setup the autopay after this next payment and it will follow the original pay date I had.  If they keep doing things like this, I will be changing to Sprint….

  • Guest

    I found about this last night when I got an email from T-Mobile stating my bill was due on the 28th.  I have the autopay and wondered what was going on. I signed onto my account online and there was no notice of change, just that my payment had gone through. I called customer service and they gave me the BS of changing to be more inline with their competitors. I complained that I was not notified and this was not customer service nor beneficial to the customer.  The rep then manually changed my due date back to what it was and disabled the autopay so it would not take the payment early. He told me that I can setup the autopay after this next payment and it will follow the original pay date I had.  If they keep doing things like this, I will be changing to Sprint….

    • tmorep

      If you were truly on Easy pay you would have received both a text msg from us as well as notice on your bill of the due date change.  And if you think sprint is so good they only give 21 days from bill close date to due date.  I imagine you are probably one of the many that never bother to look at your bill and ignore text msg sent from T-Mobile just so you can gripe and complain.  T-Mobile has been one of the most laid back carriers and has in the past let the customer walk all over us and take advantage.  Times have changed and the company isn’t going to allow people to trample all over them.  Twenty-four days is more then most companies give before payments are due.  Get over it!!!

      • And this folks is that award winning CS we’ve all grown to love :) 

        • ChadIsFail

          Chad = FAIL

        • Robertoj

          Chad = WIN

          ChadIsFail = tmorep = FAIL

        • Once again folks, this is the CS we’ve all grown to love, making false identities on TMONews and bashing the customers they SHOULD be trying to keep. :) No hard feelings though I really do appreciate the service I never said anything in my original post that was harmful, neither did I attack Tmo reps if you re-read it again.

          BTW every time I look at my bank account, savings account and my 401k it reminds me that I haven’t failed at anything in life. Thanks :D

        • tmorep

          You must have never spoken to me on the phone when calling customer care if you don’t think I know good customer service.  I consistently receive 95-98% satisfaction rate from surveys customers take after calling in.  I take as much time as needed to resolve customer issues so they don’t have to take their time and call back again, this is why I have a very low call back rate less then 10%.  In the five years that I have been a rep I have see service go down hill, mostly due to the poor way we are treated by corporate but I keep fighting them to allow me to provide world class customer service.  They want us to only look at the business needs and not at the customers, I refuse to put my customers on the back burner.  Customers are my number one priority.  T-Mobile has yet to figure out that if we get back to the way we used to be (only with better products and marketing) we will stop bleeding customers.  The only time I won’t be on the customer’s side is if they call with a major attitude making demands and belittling me or calling me names. I understand being upset at a situation but that doesn’t give anyone the right to cuss the rep or call them names.  Customer service reps in any company have one of the hardest jobs anywhere and when someone says to me “well you just sit at a computer and phone all day” have no idea of the abuse we take and probably wouldn’t make it one day.  While we all have bad days, I do my best to never let it show when I’m on the phone with customers.  So there you go people that have something to say about our customer service.

        • Anonymous

          Preach it!

        • :) No hard feelings though I really do appreciate the service I
          never said anything in my original post that was harmful, neither did I attack Tmo reps if you re-read it again. I always had good cs with TMO

      • And this folks is that award winning CS we’ve all grown to love :) 

      • How soon are you sending out texts? I’m on EasyPay and this is the first I’m hearing about it. I assume it’s because it’s too far from my bill date just yet (Bill due 25th every month, payment taken from my card on the 23rd).

        Wait… Nevermind. THAT’S what that text I got on 8/29 was about.

      • MCH78

        “If you were truly on Easy pay you would have received both a text msg
        from us as well as notice on your bill of the due date change.” … OK, so those not on Easy pay are just screwed and don’t deserve the same proper customer service? And if you are truly a “tmorep”, how dare you speak to your customers this way. No wonder people are pissed and leaving; Shitty service with a smile. Yeah, looks like I’ll be joining one of your competitors; especially since y’alls’ billing dates are now the same it should be no issue.

        • Bill

          The notice for those not on EasyPay is in something called a “bill”.  Yes that’s right.  It comes in the mail, it’s an invoice for services already rendered, and it says pay by a certain date.  No screwing involved.  Pay when it says to pay and you’ll be fine.  Or move to Sprint and pay in only 23 days.  Your choice.

        • MCH78

          BS! Customers are supposed to get a separate notice of ANY bill changes. Not the bill itself. And again, if you have paperless billing to save you the… what was it?… $2 extra charge to have paper sent to you you still screwed? Yeah try again Bill, total fail on that reply.

        • Bill

          Where in the Terms and Conditions does it say that you’re supposed to get separate notification when your due date changes, it doesn’t.  Where does it say that your due date has to stay the same each month?  It doesn’t.  If you get paperless billing, you still get a bill by electronic means.  Read it and do what it says.  Stop being such a whiner.  Boo-hoo. 

        • tbyrne

          BOOOOOO HOOOOOO!!!!!!!!!!!!!

      • MCH78

        “If you were truly on Easy pay you would have received both a text msg
        from us as well as notice on your bill of the due date change.” … OK, so those not on Easy pay are just screwed and don’t deserve the same proper customer service? And if you are truly a “tmorep”, how dare you speak to your customers this way. No wonder people are pissed and leaving; Shitty service with a smile. Yeah, looks like I’ll be joining one of your competitors; especially since y’alls’ billing dates are now the same it should be no issue.

    • StrongHand

      What a stupid reason to change. But go ahead pay more dumbarse – sprint is a pain, good luck over. People chose your battles. I recall getting something in my emails months ago about this change. You crackheads probably don’t read your notices. What I do remember was it was poorly communicated. Bc I vaguely remember the notice. It’s not a big deal, so I couldn’t give a rats arse.

  • Johntho21

    I really believe the iPhone 5/4S has something to do with this……

    • StrongHand

      Yeah, the iPhone is meant to work on a 24 day billing cycle, not 28. If left on 28 days, call quality will deteriorate significantly and irregularly. Obvisoulys iTunes will stop functioning and the iCloud service would be rendered useless. Yeah, that’s what’s going on.

      • Johntho21

        Thanks for the sarcasm… I didn’t mean it had anything to do the iPhone functioning right, I meant it as if they are doing it because they are getting the iPhone so they are forming T-Mobile like other carriers that are receiving the iPhone…. I bet the both of you and all nine people that liked your replies are using the infamous Android, possibly eleven different phone models that all do the same thing…… FORCECLOSE no matter if the processor Snapdragon 6.7GHz (that’s sarcasm) or some ish like that…. that’s I switched… Stop hating…

        • Bratty

          No one was hating – they were mocking you.

        • Johntho21

          Well when T-Mobile does get it you’ll notice even more changes…Think about it ATT and VERZION changed a lot when they got that **1** Phone … When Verzion announced there iPhone they dropped unlimited data ALL TOGETHER…. And as well as the BILLING CYCLE dates…. Do your research….. I hate when people use there opinion to make them some STUPID…. GEEEEEZZZZEEEEE

        • StrongHand

          Just to clarify? I do not hate. Your post read like nonsense. Billing cycles, unless you can educate me, are irrelevant to Apple Co. Why would Apple care if tmo bills people on the 24th day or 28 or whatever it changed to, so unless I don’t have 100 in my bank acct I don’t really care. Actually if I had less than 100 then I have bigger problems in life. They don’t give a shite as long as tmo is solvent, but that’s getting ahead of ourselves. If anything, it’s simple cash management. The sooner customers pay, the more cash in the treasury. Why should tmo be so generous with it’s capital? They already offer great plans, so as customers we need to stop being a little greedy. As long as they don’t change their billing to the shortest cycle then it’s no skin off our backs. Simple finance 101 going on here. Your comment without any substantive detail was laughable and deserving of mockery – way too simplistic dude. Sorry if I hurt your feelings. I wouldn’t mind if tmo got the iPhone – the more options customers have the better the service provider.
          And just as an FYI, I’m not an Andoid user at all. I would be an IPhone user before I ever made that poor decision to go open-source.

          Sent from my iPod Touch

    • sino8r

      I hope this was a joke….

  • Bratty

    I have no idea why it would cross anyone’s mind to think the iPhone has something to do with this. Maybe ATT but why would the billing date matter for *one* specific phone? Am I missing something?

  • Nick

    why align with the competition???  Beat it!!!

    Geeeeeezzzeeee

  • Nick

    why align with the competition???  Beat it!!!

    Geeeeeezzzeeee

  • They are changing their billing cycles to match AT&T’s Telegence billing cycles…

  • waste of time

  • remixfa.

    i saw it on my customers bill the other day and had no idea why their bill date was changing.  it was a total suprise to everyone.

  • Paul N Mavini

    Guys, they are simply shortening the duration of credit to reduce carrying costs.

  • Anonymous

    What a Strange thing about that big thing man. i dont agree with you for so much repo of that
     

  • Anonymous

    Great thing that is man

  • Nice work

  • Eagle328

    Can I now get out if my contract since they changed this? I was never informed until I saw the change on my online bill.

    • Mjc9

      Yes you can, cause that’s not what yoy agreed to when you signed up. I had the same problem with sprint & I did call customer service about that. They gave me a hassle first, but I stuck to my guns. That diffenitly voids the contract. Believe me they won’t tell you that. Good luck!

    • Mjc9

      Yes you can, cause that’s not what yoy agreed to when you signed up. I had the same problem with sprint & I did call customer service about that. They gave me a hassle first, but I stuck to my guns. That diffenitly voids the contract. Believe me they won’t tell you that. Good luck!

  • Blackcat3119

    all it is is the due date is moved up 4 days. This way money is in their bank instead of yours. More profit for them. The billed days are the same, mine is the 11th. Due on the 7th the next month. Now third. Ppl on tmo forum sayin this is bull.. now I have to pay twice every month or I’m goin to sprint, (which has a 23 day due date Einstein). Geez is 80% of the population on their forum retarded?

  • I’m still on the EM+ with FlexPay so i pretty much pay for my upcoming bill whenever i pay, which on the 7th every month. Th fact that the charge my bank (autopay enrolled) on the 2nd and now i get an email it will out on the 27th this is a bit crazy. I’m definitely opting out of the autopayment.

  • Randy63080

    Tmobile is taking a huge turn for the worst. Never notified myself. Glad I’m on even more plus. Ready to throw in the towel. Thinking about trying one of the new plans ATT or Verizon has for prepaid. This is bananas! I’m on unlimited everything up to 5 gigs 140 a month. I saw att and verizon had new plans this month for 50 bucks or less. Whatever coverage I have best I’m going with. In the area of 91361 coverage seems spotty even though the state they have excellent 3g 4g in most areas. Internet always slow for the most part. Shame on you tmobile for your performance. Within a year you switch me from 10gigs and cut it in half to 5? Competitive edge lost. You try to get ppl into a contact without giving them a deal on phones? “value huh”? Competitive edge lost. Ppl check what your paying for phone insurance!!! I had one price 2 years ago saying I’d pay x amount each month and would have to pay 138 out of pocket to replace sgs then 2 months ago they changed insurance prices and added a so called couple features and charged me more without informing me of such changes. I told them if I wanted an app to find my phone if lost I’d get one for free off the market. Competitive edge and respect lost. They do this stuff all the time. They slow down your internet speeds to nearly crawling after you reach your so called unlimited usage. Competitive edge lost and I hate you. They offer things like netflix, youtube, media hub (samsung), radio like slacker all pre installed and market their smartphones to do all these things. Ppl it is not hard to use yo your so called data limit/unlimited? right huh! If your lucky ri receive the speeds your device is capable of oin their network before you get throttled, consider yourself really lucky! For me I notice sometimes it takes forever to connect yet no matter how slow my first 5 gigs is your still going to slow me down even more. Really? Competitive edge lost! Why does Tmobile even exist anymore. They have turned into the companies they use to mock. Respect lost! If someone knows a good lawyer I got all types of personal opinions I’d like to share as well as experiences and facts! randy63080@aol.com. Subject Tmonews Post. Common Tmobile!

    • tbyrne

      C’mon, get out a violin and break out the kleenex. I’ve been with T-Mobile for 5 years now and have never had the problems you’re describing. If you’ve got wi-fi in your house you can surf the internet as much you want. Most places I go to I can find a wi-fi connection so I don’t use any of my data plan. You keep saying “They do this,They do that”. Hell, it’s a business. They ALL do that. They’re a company just like all the others. They have to answer to their shareholders. Go ahead and go to another provider. My guess is you’ll find yourself in the same boat you’re in now. Be more proactive with your billing issues. I think you’ll get more results.

    • tbyrne

      C’mon, get out a violin and break out the kleenex. I’ve been with T-Mobile for 5 years now and have never had the problems you’re describing. If you’ve got wi-fi in your house you can surf the internet as much you want. Most places I go to I can find a wi-fi connection so I don’t use any of my data plan. You keep saying “They do this,They do that”. Hell, it’s a business. They ALL do that. They’re a company just like all the others. They have to answer to their shareholders. Go ahead and go to another provider. My guess is you’ll find yourself in the same boat you’re in now. Be more proactive with your billing issues. I think you’ll get more results.

    • tbyrne

      C’mon, get out a violin and break out the kleenex. I’ve been with T-Mobile for 5 years now and have never had the problems you’re describing. If you’ve got wi-fi in your house you can surf the internet as much you want. Most places I go to I can find a wi-fi connection so I don’t use any of my data plan. You keep saying “They do this,They do that”. Hell, it’s a business. They ALL do that. They’re a company just like all the others. They have to answer to their shareholders. Go ahead and go to another provider. My guess is you’ll find yourself in the same boat you’re in now. Be more proactive with your billing issues. I think you’ll get more results.

    • Cavalryman69

      Not all your facts are correct.  You mentioned they changed your insurance prices.  I too have insurance on my phone, but this protection is through a third party company, called Asurion. They provide protection on all the major carriers.  So, no matter what cell provider you were with, the monthly rate increased.  Another factor in the deductible is what type phone was being replaced, i.e. a basic phone falls into their lowest tier, therefore having the least out of pocket expense; smartphones fall into the highest tier and requires the most money to replace. You complain about them slowing down your internet speed, “after you reach your so called unlimited usage”. This is not exclusive to just T-Mobile, AT&T and Verizon both share this same practice. So jumping ship and signing up with either of them will not accomplish anything. maybe I’m different, but I rarely reach or exceed my data limit.  I am always near a desktop/laptop computer or using wi-fi. I really don’t understand what the fuss is about with change in in due dates.  My billing cycle is still the same the 27th to the 28th.  My bill has ALWAYS been due on the 24th, and EVERY month I have paid my bill on the 6th-7th of the month after I got paid without any issues.  Clearly 12/13 days after my due date.  Maybe it’s people like me that has caused this to become an issue. This is a business afterall, they have bills/payroll/gov fees/etc to pay on time as well to avoid penalties and fines.  

  • my due date used to be sep 16th but  it showed due date of sep 13th and i hadd to pay earlier. no i got no notification from tmobile.

  • my due date used to be sep 16th but  it showed due date of sep 13th and i hadd to pay earlier. no i got no notification from tmobile.

  • Government Fromage

    T-Mobile’s done a lot of stupid stuff lately, but this is not one of them.

    They aren’t shortening your billing cycle. You’re not going to have to pay every three weeks instead of four. They’re just saying “When you receive your bill for last month, please pay it within 22 days”, as opposed to 28.

    If you’re going to have trouble getting the money to pay on time, call them They’re always good about giving you an extra week or ten days to stretch things out.

    • MCH78

      Have you actually called and made that very request? I have, and that was a little over a year ago when I knew I was going to be late on my bill. All I was told was make some sort of payment by the due date so the account wasn’t put on hold and pay the rest, I think she said, in 10 days (sorry, it was over a year ago, brain’s a little fuzzy on details).

      • Government Fromage

        I had to call in and do it about 8-9 months ago. After I took my kid off the family plan he was running about a month late on his tmobile bills.

        I was able to call up and say ok, won’t be able to make that payment on the 10th, but  can get it in by the 16th. They didn’t give me any problem about doing that, but they did inform me that if I said I’d pay on a certain date and didn’t get it in by then, that my service would be interrupted, and offered to mark it down for the 17th, just in case.

        • Jaygqitalia

          I do it EVERY month. I wait till i get the text saying its gunna be turned off.
          ( usually 15 days after the due date) Call up and get a week extenstion. If I cant do it in a week , I get a 2 week extension. Only thing with the 2 week is that u need to give ur checking account number so they can take the money out that day. No big deal

        • Jaygqitalia

          I do it EVERY month. I wait till i get the text saying its gunna be turned off.
          ( usually 15 days after the due date) Call up and get a week extenstion. If I cant do it in a week , I get a 2 week extension. Only thing with the 2 week is that u need to give ur checking account number so they can take the money out that day. No big deal

  • Auser72

    Tmobile has had the most liberal payment policy of all the major carriers. I know for sure that Verizon and Sprint have zero tolerance . The times that I wasn’t able to make payment on time, I was always able to call in and make arrangements. What is the big deal?

    • Cavalryman69

      I agree with you about T-Mobile being the most liberal.  I have a friend who is with Verizon and she’s told me she has had her service suspended on the day after her bill was due.  T-Mobile has always worked with me if my payday fell off of my due date. 

  • moneyman

    T-mobile is just getting more strict as time passes. They were very lenient with customers but I guess being nice doesn’t create profit. I think that’s why people say their customer service is slipping.

  • Unbelievable ,I just got a $829.99 iPad2 for only $103.37 and my mom got a $1499.99 HDTV for only $251.92, they are both coming with USPS tomorrow. I would be an idiot to ever pay full retail prices at places like Walmart or Bestbuy. I sold a 37″ HDTV to my boss for $600 that I only paid $78.24 for. I use flaturl.com/qa

  • Dstaylo2

    Being as how tmobile changed the payment due date without notification isnt that grounds for cancelling a contract without paying a ETF fee? 

    • no

      • Dstaylo2

        why not?

        • 21stNow

          A change in billing date does not qualify as a material change of contract.  Your payment amount remains the same and remains after the close of the billing cycle.  The payment date has just been moved up by six days.  After the first month of this change, the payment date will be once a month like it was before.

        • Dstaylo2

          Okay but I’m not understanding as to why that isn’t grounds to cancel my plan with 4 lines with no etf fee

        • 21stNow

          The only way to cancel your contract without an ETF is if there is a material change in contract or death of the account holder.  A change in billing date does not qualify as either of these situations.

        • 21stNow

          The only way to cancel your contract without an ETF is if there is a material change in contract or death of the account holder.  A change in billing date does not qualify as either of these situations.

        • 21stNow

          The only way to cancel your contract without an ETF is if there is a material change in contract or death of the account holder.  A change in billing date does not qualify as either of these situations.

        • n900mixalot

          If contracts say “payments due on the __ of each month,” and then that date changes without notice, I’m pretty sure that’s a material change. One or two days makes sense, but one day under an entire week is really significant.

        • W3m1975

          there is no such clause in a mobile providers contract, and a change in a bill cycle doesn’t constitute any conflict with federal regulations, which would allow you out of your contracts.

        • n900mixalot

          No federal regulation is needed to file and potentially win a breach of contract action. Also, how then is the payment date determined in the contract? When payment is to be made (“performance” in legalese) is essential or there is no contract.

        • Jojomonkeyboy

          right but the bill cycle date is the part that is on the contract not the due date, plus I’m sure that there is wording in the contract to allow this, there is no way that tmo would just hand out a get out of jail free card to all of its customers

        • guest

          But you will be still getting screwed out of 6 days worth of service you paid for

      • Dstaylo2

        why not?

  • Lilmicky3

    MAKE YOU PAYMENTS ON TIME..IF YOU COULDNT PAY ON TIME THEN CALL AND SET UP A PAYMENT ARRANGEMENT.. 

    • remixfa.

      its not just people that are late.  Ive had customers come in and pay it on the day its due and it says they have another bill due in 3ish weeks.

      • 21 days exactly

    • remixfa.

      its not just people that are late.  Ive had customers come in and pay it on the day its due and it says they have another bill due in 3ish weeks.

    • Stop shouting!

  • Mmmmaxheadroom

    Holy shit! What kinda clown do.we have here! #1 dumbass check thawed rates with at&t and enjoy that overage bill. Or verizon it does not matter you will get the bill shock you need to wake the f up and smell the slowed speed no bill shock you deserve. Quite frankly just leave and let us enjoy.your bandwidth as you suck a 100 overage with the other carriers. Puss if you moron.

  • I noticed the date the bill was due changed and now I know why.  I was not notified.

  • I noticed the date the bill was due changed and now I know why.  I was not notified.

  • really starting to hate TMO after 8 yrs, phones come late,   bad support,  i wish there is a way around the ETF, i called to cancel without the ETC cos they raised the regulatory fee but the bastards  won’t let me cancel without ETF

    • CRT24

      If you would quit asking them for things that are obviously not going to happen then you wouldn’t be disappointed….why Is it that you bring up your constant efforts to try and get out of your termination fee on every topic on this site?? They are not going to waive it so either pay it and move on or complete contract that you signed……but I guess that’s the “bad support” you are referring to because they give in to your unreasonable demands.

      • tbyrne

        I agree. All this Troll does is come to this site and bash, rant & rave about things that could be taken care of so easily. Everytime I’ve called into customer service for help, I’ve always left satisfied. Maybe because I don’t act and behave unreasonable when dealing with customer service. I don’t know what the future will bring, but my experience so far with T-Mobile has been stellar!

  • n900mixalot

    I’m starting to wonder if T-Mobile is beginning to focus on forcing people away. What’s confusing is if they are really trying to get rid of people, it’s not good for their relationship with AT&T, but it also seems to be an underhanded way to get out of their contracts with customers … I dunno.

    It feels a little bit like they’ve kinda just called it quits.

    It’d be nice if they just divulge enough spectrum to Simple Mobile to allow Simple to take their place.

    • Divulge spectrum??????????

      • n900mixalot

        Ugh divest you catty bitch.

    • W3m1975

      LMAO Simple Mobile! what are you one of 20 customers?

      • n900mixalot

        If you like one gsm carrier or bs cdma thats all you.

  • YES! that is the point. I set up my act to pay when I get paid, which is once a month. Bastards…… LOVE THE FINE PRINT ON MY E-BILL BTW….That’s B.S.

  • josue cifuentes

    this is DUCKING ridiculous!!!

  • josue cifuentes

    this is DUCKING ridiculous!!!

  • MikesIOnU

    my bill due date is still the same. I did not receive notice I did not pass go. 
    Just a tip if you have a date that coincides with your pay checks, try calling and asking them to restructure your due date, they have offered to do it for me when I’ve been late at times over the last 8 years. I will say that lately their customer support is not what it used to be, lately they seem ‘fuzzy’ about details and not as able to explain changes as succinctly as they used to. I hope things will improve when some company takes them over but I am glad for the mean time it looks like AT&T’s buy has been postponed.  

  • jarjon76

    After reading this post, I KNEW the drama queens, crybabies, and shady characters would come out of the woodwork crying about how T-Mobile is “screwing them over”. I understand being annoyed by not being notified, but to huff and puff about canceling and moving to [insert other carrier name here] is being way dramatic. And of course, those who are constantly trying to find a way to wiggle out of a contract, they agreed to when they got that shiny new phone for a discount, are here crying the foul the loudest. Priceless.

    If these 4 days are going to throw you that far off, call CS and see if you can work something out with them. Tip: when you call, be polite, civil, and don’t threaten to take your toys and go home. If some of you are calling CS up with the same attitude you have in the below post, it’s no wonder you’re getting nowhere. Geez.

    • W3mill1975

      most people are mad because they had to pay 2 bills in one month…. and fyi it is clearly stated 6 days

    • Ggdron

      i agree with you 100%

  • JSIMW112
  • JSIMW112
  • firebird8

    We were told no one except customers on Easy Pay would be notified, and them only by text message, that everyone else would find out on their bill. The change went into effect on 9/1, so if your cycle hasn’t closed since 9/1, you won’t have seem the change yet.

  • Bravodirtbags

    Here’s what I read from this: “T-Mobile is not interested in leading the industry anymore, we now want to follow the customer-unfriendly practices of our competitors.  They get away with customer-unfriendly policies, so we should too.”

    This “other company’s policies suck, so we’ll copy them” that I’m seeing across many industries is just pathetic.  What happened to companies taking a leadership role in making their customers HAPPY in order to improve sales, profits, and retention?

    Maybe T-Mobile customers should reply with: “Other people and businesses are currently paying their bills late every month, so we will too; feel free to cancel our accounts if you want.”.

    • the_truth

      And they will. The collection path is accelerated–and there are $20.00 restore fees for each line even for partial suspend. Great advice.

    • Ggdron00

      yeah wouldnt recommend anyone to make a late payment youll just get hit with restore fees and your bill will be much higher.

  • Solame

    Now they can argue that one less thing will be different between them and AT&T so they can try to push their merger through.

  • Is this a change in terms that would allow customers to cancel their contracts?

  • Is this a change in terms that would allow customers to cancel their contracts?

    • Alex P Keaton

      Frank, please get a life. What kind of losers even thinks to ask this question when in the big picture it’s not a big deal, or a deal breaker in you skewed sense of the world.
      Here’s some advice. If you really want to get out of this contract file for bankruptcy. I’m being serious. When you do this, contracts like your mobile phone contract become null and void. You might even get away with not paying any back due balance. You whinny cheap bastard. I’m glad I don’t work for tmo and have to listen to moronic questions like this for a piece of *work* customer.

      • Idgaf

        Damn that is harsh you ,should simmer down bro

      • Phillyfinest89

        People ask questions like that cause they want to see if that would be a legit way to get out of t mobile with their poor service…and anyone with t mobile is pretty much a cheap bastard to begin with.

        • tbyrne

          I hope you realize you are calling anyone associated with T-Mobile a “cheap bastard”. Mr Troll, why don’t you get two new accounts. One with AT&T and one with Verizon, then you can smile and tell yourself what a rich bastard you are!

        • tbyrne

          I hope you realize you are calling anyone associated with T-Mobile a “cheap bastard”. Mr Troll, why don’t you get two new accounts. One with AT&T and one with Verizon, then you can smile and tell yourself what a rich bastard you are!

        • Idgaf

          This guy hates tmobile so much why you on this site?? Lol jw..

    • I sincerely doubt it, if it is…it shouldn’t be.

  • W3m1975

    alright here is a tip for all those concerned….. unless you have an employer discount with a set cycle date you are allowed to make a one time cycle change free of charge on your account… do the front line employees a favor and don’t call every month for a payment arrangement.

  • ItsMichaelNotMike

    The actual change is not the issue.

    What matters is that a company would choose not to notify customers of the change.  It’s called being professional and courteous. Heck a text message would have sufficed. 

    Guess T-Mobile did not want people calling in asking about the change. T-Mobile’s customer service, confirmed… the worst.

    • Frigadroid

      Not surprised it looks like they need their money up front, just another sign of a company that’s in trouble due to poor management. No big deal I’m going to finish out my contract wait and see what developes in the next 6 months. So it looks like the the SGS2 will be an easy pass.

    • I agree, this is my issue as well. The problem isn’t the actual change as it’s something that likely should have been done a long time ago.

      • Jweimer02

        You got the notification of the change when you got the bill with the new due date. And don’t say you don’t look at your bills cause that is lame.

  • Sweetlaural

    T mobile is such a looser of a company.  My payment date use to be on the 4th of each month – now without notification they have moved it to the 30th (of the previous month).  Problem is I don’t get paid until the 1st of each month.  Who do they think they are to make a change without any prenotification.  When I called and talked to Rane, he said they had the ability to change it but not to change it back.  I have been with them for over ten years and they treat me like that……….it’s bullsh*t!!!!!!

  • Sweetlaural

    T mobile is such a looser of a company.  My payment date use to be on the 4th of each month – now without notification they have moved it to the 30th (of the previous month).  Problem is I don’t get paid until the 1st of each month.  Who do they think they are to make a change without any prenotification.  When I called and talked to Rane, he said they had the ability to change it but not to change it back.  I have been with them for over ten years and they treat me like that……….it’s bullsh*t!!!!!!

  • Sweetlaural

    T mobile is such a looser of a company.  My payment date use to be on the 4th of each month – now without notification they have moved it to the 30th (of the previous month).  Problem is I don’t get paid until the 1st of each month.  Who do they think they are to make a change without any prenotification.  When I called and talked to Rane, he said they had the ability to change it but not to change it back.  I have been with them for over ten years and they treat me like that……….it’s bullsh*t!!!!!!

  • Sweetlaural

    T mobile is such a looser of a company.  My payment date use to be on the 4th of each month – now without notification they have moved it to the 30th (of the previous month).  Problem is I don’t get paid until the 1st of each month.  Who do they think they are to make a change without any prenotification.  When I called and talked to Rane, he said they had the ability to change it but not to change it back.  I have been with them for over ten years and they treat me like that……….it’s bullsh*t!!!!!!

  • Sweetlaural

    T mobile is such a looser of a company.  My payment date use to be on the 4th of each month – now without notification they have moved it to the 30th (of the previous month).  Problem is I don’t get paid until the 1st of each month.  Who do they think they are to make a change without any prenotification.  When I called and talked to Rane, he said they had the ability to change it but not to change it back.  I have been with them for over ten years and they treat me like that……….it’s bullsh*t!!!!!!

  • Sweetlaural

    T mobile is such a looser of a company.  My payment date use to be on the 4th of each month – now without notification they have moved it to the 30th (of the previous month).  Problem is I don’t get paid until the 1st of each month.  Who do they think they are to make a change without any prenotification.  When I called and talked to Rane, he said they had the ability to change it but not to change it back.  I have been with them for over ten years and they treat me like that……….it’s bullsh*t!!!!!!

  • Sweetlaural

    T mobile is such a looser of a company.  My payment date use to be on the 4th of each month – now without notification they have moved it to the 30th (of the previous month).  Problem is I don’t get paid until the 1st of each month.  Who do they think they are to make a change without any prenotification.  When I called and talked to Rane, he said they had the ability to change it but not to change it back.  I have been with them for over ten years and they treat me like that……….it’s bullsh*t!!!!!!

  • Sweetlaural

    T mobile is such a looser of a company.  My payment date use to be on the 4th of each month – now without notification they have moved it to the 30th (of the previous month).  Problem is I don’t get paid until the 1st of each month.  Who do they think they are to make a change without any prenotification.  When I called and talked to Rane, he said they had the ability to change it but not to change it back.  I have been with them for over ten years and they treat me like that……….it’s bullsh*t!!!!!!

    • Robert McDermot

      it’s not as if anything would happen to you…at all…if you pay it one day (or 5) late.

    • ItsMichaelNotMike

      I don’t know about you, but I pay all my bills online now.  I can’t recall the last time I wrote a check. When I get an online bill I pay it maybe two weeks into receiving it.  I never pay any bill the day I get it.

      Why the complaint, do you pay your bills the day you get them?  If that’s your thing, cool, whatever floats your boat.  But easiest solution to this, pay your T-Mobile bill after you get paid.

      Spot on, however, about T-Mobile’s lack of notice.  The more I think about it, that was to minimize the calls to customer service to inquire about it or make changes.  That’s shameful.

  • STEPHANIE29

    Huh?  Why do that?  23-26 days is not a full month of service!  27-28 isn’t even a full month but…this is stupid.  Smh

    • the_truth

      Your due date has nothing to do with your bill cycle–that hasn’t changed.

    • ItsMichaelNotMike

      Most companies have moved from 30 days to pay a bill to on average about 22 to 23 days billing cycle. (Billing cycle is NOT the same as service cycle.)

      Credit card companies are the worst because they hope people will think they have 30 days, pay late, then allowing the company to increase APR, take away a low interest rate and impose late fees. 

      Fortunately, most consumers nowadays have wised up and assume they have about three weeks to pay a bill.

  • Phillyfinest89

    People still pay for this crappy service…

    • tbyrne

      No! They pay for the lowest prices in the Cellular Industry. And in return receive one of the best coverage and customer service recognitions in the industry! AT&T, has always been in last place in these categories. I hope the merger doesn’t go through. If it does, then I’ll get crappy service like you no doubt have now.

    • tbyrne

      No! They pay for the lowest prices in the Cellular Industry. And in return receive one of the best coverage and customer service recognitions in the industry! AT&T, has always been in last place in these categories. I hope the merger doesn’t go through. If it does, then I’ll get crappy service like you no doubt have now.

    • tbyrne

      No! They pay for the lowest prices in the Cellular Industry. And in return receive one of the best coverage and customer service recognitions in the industry! AT&T, has always been in last place in these categories. I hope the merger doesn’t go through. If it does, then I’ll get crappy service like you no doubt have now.

  • Bob

    i have been very patient but I am officially making the decision to jump ship…6 years strong and TMO just cant keep me around.

  • Yyevo

    Yep, just got my ebill today. My bill due date was the 5th, now it’s the 1st. I didn’t receive ANY notification.

  • whyareyouclosed

    notification would have been nice, but I don’t get to sit on any of my bills for an entire month before I pay them, why should tmo be any different?

  • Open your eyes

    What people are seriously failing to realize when they call this “a
    small” or “insignificant” change, is that it is in fact a “material
    change that adversely effects” our service which according to our terms
    and conditions warrants at least 30 days notice. Look at a calendar
    people!!! Now that they have changed the billing period from every 4
    weeks to every 3 weeks, Tmobile is getting AN EXTRA 3 MONTHS OF PAYMENTS
    in exchange for providing the same service. Everyone is paying them an
    extra 3 months a year that they would normally not. Thats ground for
    termination without an ETF. I’ve already notified the FCC.

    • Eyes Open

      Extra Payments? I think you need to redo your math. You still only get billed once a month. Once a 30 day cycle. You just get less time than before to pay said bill.

      • Read Screen Shot

        The billing cycle is once every 24 days now, not 30, that’s what the people who are complaining are complaining about. Most months have 30-31 days in them, but we’re all going to have to be billed at the 24 day mark. Yes, you can call in and ask for a weeks extensive, thereby eliminating this from happening. But, if you have easypay (with is why people with easypay were the one’s notified–due to the fact it would be a breach of contract not to tell them) they will be taking a payment from you every 24 days.

        • the_truth

          Re-read the screen shot.

        • Lady b

          Wow… The bill cycle has NOT changed. For example if your cycle was the 26th through the 25th and due the 22nd of the following month it will be due around the 16th. The cycle has not changed. Come on people.

        • 21stNow

          Here’s a reading comprehension exercise:

          a) After you arrive at the gas station, you have to pay for your gas within 5 minutes.

          b) After you arrive at the gas station, you have to pay for your gas every 5 minutes.

          Do these two sentences have the same meaning?

          The answer is no.  The first one says that you will pay for your gas once, while the second sentence says that you will pay for your gas several times.

          Back to the situation at hand.  T-Mobile will now give you about 22 days to pay your bill.  This does not mean that you have to pay your bill every 22 days.

    • Guest

      They are not charging you “an extra 3 months of payments.”  They are changing the due date of the bill. 

    • Gp

      No, that is not what they are doing at all. When your bill comes due once a month, they want you to pay it within 3 weeks. Why is that so hard to understand?

    • Ggdron00

      your not paying extra just the due date changed thats all and if you cant pay on time this month you can request extra days to make your payment.

    • ItsMichaelNotMike

      I have not researched this, but I’m not too sure about changing a date when a payment is due is a material change to a T-Mobile contract. 

      Material changes are usually where there’s a change in the service you have or money you pay.

      The balance of your post is silly. ;)

    • Anonymous

      wow 100 pounds of stupid in one comment. 

    • CanUHereMeNOW

      This is what’s wrong with America. Idiots like OYE wasting government employees time (FCC) with idiotic complaints. Damn you are dumb. T-mobile should start asking you to pay immediately after your month end. They risk you winning the Darwin award and never getting paid by being nice and giving you 24 days to pay for something you already used. Idiot. Get hooked on phonics!!! Hahahaha, you actually think this is a material change?!? You sound like a lawyers a horrible and stupid one at that. Where did you learn your trade?

  • What ICantBelieveIt

    I am so glad I logged back into your home page!  I went to my tmo bill page and my bill date changed WITHOUT prior notification!  Normally due by the 5th of each month, NOW due by the 1st of Oct!  same bill through dates so they cut the billing through date as usual, at least for last month, but upped the due date by 5 days!  They may up the bill through dates effective this cycle now that they have the bill due sooner….I agree with @Open Your Eyes…. this is something that I am glad OYE reported to the FCC as proper notification at the very least should have been given!  My account is a biz account with 5 lines, can add up to a total of 10, so I do not want my biz scores to go down due to a 5 day late pmt b/c Tmo didn’t bother to notify my biz!!!  Shameful and unprofessional at that!

    • Fred

      If you’re in business, you should understand the difference between due date and billing cycles!

  • Starburst E

    My bill is normally due on the 1st of every month..now this month it was due on the 1st and the 25th! They told me just this once I would have to pay twice…twice in one month!  When I asked them to send me information about this new change, they put me on hold and came back only to tell me there was nothing they could send me about it. It was some new Federal Regulation and they had to move up everyone’s due date and I had to pay twice. Ridiculous that after being with them for several years they would do this to me, and other customers without a proper warning and explanation.

    • ItsMichaelNotMike

      I have not looked into this aspect of the law, but maybe the CSR was referring to the Federal Truth In Billing Act, which does have a wireless section.

      There’s also some recent laws enacted on protection of consumers on credit card transactions. (Most people use Mastercard, Visa or Discover systems to pay bills, even if it’s a debit card.)

      The FCC also has regulations on wireless billing.

      I can’t recall there ever being a regulation out there on WHEN a bill has to go out.

      I do know Washington was concerned about people thinking they had 30 days to pay a bill and consumers were being duped, maybe they finally addressed this.

      Complicating the why of all this, each state is free to enact legislation that is as or more protective than fed laws provide.

      • Mascon_2

        It is true that States may enact legislation of any kind. Some  State enacted laws though may or may not be legal. Here is the glitch… Federal Law ALWAYS over rides State Law in every case. States may enact legislation that would meet the terms and conditions of Federal Law. Otherwise such laws made by the State that are not in compliance with Federal Law are illegal in the US.

  • IT Guy

    I think a lot of you are confused between billing dates and due dates. When your billing cycle ends, T-Mobile sends you a bill and gives you 4 weeks to pay it. Now they’re changing that to 3 weeks.

    They aren’t changing the day your billing ends each month or shortening the billing cycle. U

  • Brianb

    I thought AT&T wasn’t a competitor??? Lol…at least that is what DK and AT&T keep telling the government.

    • Realcool2000

      Lmao. Good one!

  • Jweimer02

    You got the notification of the change, when you got your new bill. That is 24 days notice which isn’t bad

  • Toney70

    This is the first I have seen our heard about the topic of billing dates being changed

  • tbyrne

    Trollings fun, isn’t it?

  • Anonymous

    ,. awesome..

    I just got a $829.99 iPad2 for only $103.37 and my mom got a $1499.99 HTV for only $251.92, they are both coming tomorrow. I would be an idiot to ever pay full retail prîces at places like Walmart or Bestbuy. I sold a 37″ HTV to my boss for $600 that I only paid $78.24 for.
    I use EgoWïn.com

  • due date change without notifying customer, increasing regulatory fee, both are  breach of contract and customer has right to cancel without ETF< but TMO doesnt care, they will say pay ETF no matter what.

    • tbyrne

      The sky is falling! The sky is falling! Go away troll. Come again another day.

    • CRT24

      Oh look…..yet another post from Karma whining about T-Mobile not waiving the term fee…..what a shock! T-Mobile should actually double your fee for being such nuisance

  • due date change without notifying customer, increasing regulatory fee, both are  breach of contract and customer has right to cancel without ETF< but TMO doesnt care, they will say pay ETF no matter what.

  • Anonymous

    I was not notified and the reason for this is retarded. What if I told them I wanted to pay them 6 days later because it aligned with my other bill paying activities better?  And for those on Easypay, I hope they were notified. My payday is the 3rd of the month and my bill is due the 6th. Now my bills is due the 2nd. If I did not have the money in the bank I would be overdrawn. Tards!

    • tbyrne

      Or you could just contact customer service and arrange to have your billing set up for your specific needs! Just a thought………

      • Anonymous

         Truly, it isn’t about the money. It is the principle.

        I did call customer service and I have all my dates planned for when cutting my contract will be 50 dollars. No reason not to. And I need a new phone….

  • Anonymous

    So, this is what I am doing to stop being a marionette for T-mobiles whims.  I bought a clear hot spot. All the 4g you want for 45 a month. Add to that the tru phone app at $12.95 a month. I will now be saving 80 dollars a month over my Tmo account and there I am buying out of my contract, because I will still be saving money by doing so.

    • tbyrne

      Wait a minute. On the Clear website, the basic price is $45.00. Add the Tru phone app for $12.95 and your at $58.00 PER line before taxes. How will you be saving $80.00 a month?

      • Anonymous

        I use the clear spot as my home internet provider, but I can bring it with me. That is the 45 dollars I already pay. My current plan for unlimited everything with taxes at t-mobile is 98 dollars. By moving to the tru phone for 13 dollars I save 80 dollars a month and I use my hot sport for the wifi to connect my phone to.

        T-mobile won’t let you cut data from a smart phone. So I was paying for the hot spot and the data.

        So, it you want unlimited calls in the US, unlimited text and data…… do the 45 and 13 which is $58.

        • StrongHand

          How will you make phone calls when you are driving or out and about? Can you please elaborate on your last point/ sentenece? I was unclear. I like the idea, but it’s very impractical at first glance, very. Big picture, this is an extreme move just bc the changed the billing period. Good luck little lady.

        • Anonymous

          With my hot spot, I can connect my current t-mobile phone, the g1 after I take out the sim card and connect to the wifi from my phone. Then just use the Tru App software.  I am going to do this this weekend since I only have about a month left before I cut my tmo ties. I will also have to buy a new phone or get a the new Ipad eventually if this works.

          Driving might be difficult if the hot spot gets connected to a tower, but I have had to call tmo about a previous smart phone doing that.

          I do see that my phone usage is possibly on the extreme side. I do use over 1500 prime time minutes a month where as a search last night on “average” cell phone use was less than 200 minutes a month But then I don’t have a landline. But does anyone anymore?

          Obviously I had been thinking about this before the billing change cycle. The possible merger with ATT is always being dangled over our heads..My sister has AT&T. Even if I accidentally drop her call she blames AT&T. And with the merger, we are just guaranteed higher rates and less service. I also have another reason to do this and that is I am going on a 2.5 month trip to New Zealand in December.  If I can connect to wifi in NZ, I can call home on the cheap.

        • Anonymous

          I did it. I signed up for the 4.99 trial at Tru phone. I have my own number. I took the sim card out of my phone and started with the Tru phone and made some calls. They sounded fine.

        • StrongHand

          Good luck. Definitely post some way to track your experiment. It’s a bit extreme.
          Explain, why tmo would want your phone back? It’s yours. You bought it. Tell them you only want a talk plan, no data, no msg’ng, period. I would hate to see you get inconvenienced by not having a phone. It’s a safety issue too.
          How do you spend more than 1500 min on the phone! Are you a politician? That seems high, and that shy I think your experiment might not work out. Good luck though. Just make sure clear is unlimited forever and that they will honor the current rate in the near future. And just as an FYI, the company that own clear is practically a penny stock, so your experiment is riskier than you think.
          Keep us posted. I don’t do face book, so a simple open blog would be nice.

        • Anonymous

          I thought I said TMo didn’t want it back. Well, of course they don’t want it back.

          I still have my T-mo for 2 more months and if at that I do feel the need for something for safety, my mom died with a million Trac phones in her purse that she used to harass some creep she met on the net. Otherwise, I could finish out my tmo contract and then get a phone that has no data..

          Well, if Clear goes under, I probably won’t be paying them any more and I would get a different hot spot. I would keep my Tmo if I could keep it without the data plan. But they won’t do that. Data is the currency.

          I used to be in sales so the unlimited was a necessity.  I got laid off and then my mom died. So, instead of talking to customers, I talk to family everyday because if you have not guessed from the Trac phone collection, my mom was a fairly evil person.

          I really don’t care about the billing. If you ask me why I’m doing this, it is because I don’t want to pay for data on my phone when I don’t need to. I guess I could buy out my contract and just get the smallest phone and contract available.

          Let me see how this weekend goes….

        • StrongArm

          I don’t get it. I think you might have it wrong. I just called tmo and asked them if it’s possible to have a Smart phone without a data plan. The rep said yes. The premise was it’s a phone I already own, so they aren’t sub a new smart phone. So, I don’t see why you don’t go down that route.
          Don’t get me wrong, but your experiment in theory sounds great, but it’s hardly practical. When you are home and you have good clear reception perfect. But anywhere else you need a good back up plan, like a minor talk plan. I called a store in SoCal and they said that for 1000 min they will charge you 45. That might be too much if the point is for it to be a back up and saving money is another so you can go with the 500 min for $35. Maybe what they are telling you is that you can’t remove data while your under contract. That makes sense. If it’s bundled then it is what it is. That just my ad I e. I’ve thought about what you ate doing, but I like fast broadband so clear is not good enough yet for me. If it was equally as fast then that’s a real alternative for home and while mobile. Post you blog page or whatever when it’s confirmed.

          Good speed with that experiment.

        • Anonymous

          I understand that my internet speed might not be sufficient for other people. But It works well for me. I don’t game. I watch Roku and play music, so this is fine.

          The data is bundled in my contract. So, that is my fault.  Can’t imagine getting a whole plan when a Trac phone would suffice for emergencies. It was good enough for my mom’s shenanigans.

          And then I have the added issue of traveling. This gives me viable options for calling home without breaking the bank.

          I think for my purposes this is the way to go.  If I don’t like it, I can always hit up Metro PCS.

          What I am doing isn’t for everybody.

          But I did learn a lot in researching this. That most Americans spend less than 200 minutes a month on the phone. That just blows my mind.

        • StrongArm

          I don’t get it. I think you might have it wrong. I just called tmo and asked them if it’s possible to have a Smart phone without a data plan. The rep said yes. The premise was it’s a phone I already own, so they aren’t sub a new smart phone. So, I don’t see why you don’t go down that route.
          Don’t get me wrong, but your experiment in theory sounds great, but it’s hardly practical. When you are home and you have good clear reception perfect. But anywhere else you need a good back up plan, like a minor talk plan. I called a store in SoCal and they said that for 1000 min they will charge you 45. That might be too much if the point is for it to be a back up and saving money is another so you can go with the 500 min for $35. Maybe what they are telling you is that you can’t remove data while your under contract. That makes sense. If it’s bundled then it is what it is. That just my ad I e. I’ve thought about what you ate doing, but I like fast broadband so clear is not good enough yet for me. If it was equally as fast then that’s a real alternative for home and while mobile. Post you blog page or whatever when it’s confirmed.

          Good speed with that experiment.

        • StrongHand

          Again, I like the idea, but I fear it will be impractical. Now that you mention you use the phone a lot it makes even less sense. You might want to get at least 500 min plan, for situations where your clear solution is impractical or doesn’t work. ate you sure t-mobile won’t let you keep your phone without a data plan? Instead of buying a new phone you should consider getting a iPod touch. You can run it of your clear and there are a few phone apps for it, some with testing and free.
          I’m not going to suggest you re-sign your contract, but at least see what happens post merger with rates and service. I switched from AT&T to T-mobile to save money and get more bang for my buck. I don’t care so much for customer service, bc I don’t plan on calling them everyday, but from personal experience t-mobile is better than AT&T and sprint is the worst.

          I’m definitely interested in how your experiment goes. I would suggest trying it out for more than a month. Completly leaving and getting a new account with a contract might make you regret and worse off. If you are traveling to NZ, suspend the line for as long as possible.
          Is there a way to follow up and see how your experiment works out. Please post your blog site or a way to follow up. I’m definitely waiting a year before I make any decision on staying with tmo or not.

        • Anonymous

          T-mobile does not want my phone back, so obviously I can use it without the data plan as I took out the sim card today and did that. 

          I guess I could suspend it for 30 days, until November 18th. So I will have 2 months of use before I do anything. I do a lot of my talking from home and it would be more comfortable to wear a head set and use my computer.

          I should keep a blog about my transfer from big telecom.

          I’ll at least make a face book page and keep people updated and I will post the link here.

          I think the ipod Touch my be something to look into.

          I will take my Clear wifi combo around town this weekend and keep everyone posted.

          I do live in Los Angeles and understand that my experiment might not be for everybody.

        • Anonymous

          T-mobile does not want my phone back, so obviously I can use it without the data plan as I took out the sim card today and did that. 

          I guess I could suspend it for 30 days, until November 18th. So I will have 2 months of use before I do anything. I do a lot of my talking from home and it would be more comfortable to wear a head set and use my computer.

          I should keep a blog about my transfer from big telecom.

          I’ll at least make a face book page and keep people updated and I will post the link here.

          I think the ipod Touch my be something to look into.

          I will take my Clear wifi combo around town this weekend and keep everyone posted.

          I do live in Los Angeles and understand that my experiment might not be for everybody.

        • Anonymous

          I made an FB page, but the moderator has to approve it.

  • Anonymous

    So, this is what I am doing to stop being a marionette for T-mobiles whims.  I bought a clear hot spot. All the 4g you want for 45 a month. Add to that the tru phone app at $12.95 a month. I will now be saving 80 dollars a month over my Tmo account and there I am buying out of my contract, because I will still be saving money by doing so.

  • CRT24

    It is beyond me how some of you don’t understand how this works but having said that, I do think it would have been wise for T-Mobile to advance cycle dates the same number of days as the reduction of days to pay your bill. That way T-Mobile could still accomplish getting payments sooner after the cycle close date but would not change a due date for people who are used to paying on a certain date or have a due date that aligns with their payday and allows them to pay on time……I think this will have an effect on people who receive once a month checks and have due dates that are the same day they receive funds and backing up a due date 5 days will cause them to be late. There is a solution if this happens…..call into CC and have them adjust your cycle date to get you back on your payday. Not ideal but it can be fixed.

    • lmf

      I just called CS (I had no idea that the billing date was changing, btw) to see if I could get my billing date changed back to the beginning of the month. CS told me that I was not eligible for a date change!?!  I have been a TMobile customer for 10 years and this is how they treat customer loyalty!!! Bye-bye Tmobile. 

    • lmf

      I just called CS (I had no idea that the billing date was changing, btw) to see if I could get my billing date changed back to the beginning of the month. CS told me that I was not eligible for a date change!?!  I have been a TMobile customer for 10 years and this is how they treat customer loyalty!!! Bye-bye Tmobile. 

  • CRT24

    It is beyond me how some of you don’t understand how this works but having said that, I do think it would have been wise for T-Mobile to advance cycle dates the same number of days as the reduction of days to pay your bill. That way T-Mobile could still accomplish getting payments sooner after the cycle close date but would not change a due date for people who are used to paying on a certain date or have a due date that aligns with their payday and allows them to pay on time……I think this will have an effect on people who receive once a month checks and have due dates that are the same day they receive funds and backing up a due date 5 days will cause them to be late. There is a solution if this happens…..call into CC and have them adjust your cycle date to get you back on your payday. Not ideal but it can be fixed.

  • S Cathey

    Good thing I read tmonews everyday or I would have been late on my bill! I just noticed it’s due 6 days earlier now.

  • Jeremy

    Call me crazy…  But I pay my bills right away…  I know, odd way to go about things, eh?

  • Serge

    Let me understand correctly – my billing cycle always been 8 of month and payment due on 4 of next month (30-8+4=26, 27 for 31). Now, my new date is 28 – so just 20 days (note absence of 1 extra day for 31). So – early then other competitors.
    Next, I got email (i save them money) of my new bill on Sep 14 with new date of Sep 28 without any warnings of new date and just two weeks (14 days) before due.

    That kind of behavior put big question how they got best customer service rating – SHAME on you beloved TMobile.

  • Just called CS to see if my due date can be changes, yes it can, BUT only if I sign a new 2 year contract!!! BS, this is a sinking ship and I want off before ATT really takes over, Looks like I’ll be paying $500 to leave, but looks better than staying with this s**t! 

    • NoChuckNorris

      Good riddance – T-mo needs to improve it’s customer profile. Let all the rats jump off this lovely ship.

    • Anonymous

      Someone didn’t know what they were talking about then..the only time you have to change your contract is for a rate plan change, a phone discount, or adding a discount onto the bill. Your allowed to change your bill cycle once per account lifetime as long as there are no corporate or government discounts on the bill.

  • Pxm279

    I am on the phone with them now. After 15 minutes of ranting and raving they agreed to move my billing date back to where it was. I have been a customer for over 10 years, I will still be leaving in June. The customer service sucks at TMo. I’m so sick of it!

  • Pxm279

    I am on the phone with them now. After 15 minutes of ranting and raving they agreed to move my billing date back to where it was. I have been a customer for over 10 years, I will still be leaving in June. The customer service sucks at TMo. I’m so sick of it!

  • UNACCEPTABLE

    NOT ACCEPTABLE.  It is not acceptable to change a customer’s billing date without informing them.  There was no notification on my last bill that my billing date would be moved up.  Nor did I receive a text message or email of the change. Is this legal?  I should have a least a 30 day notice.  T-Mobile is a publicly held company.  Send a letter to the management of the company and let them know this is not acceptable –
         
    Brian Kirkpatrick (Chief Financial Officer)
    Robert Dotson (Chief Operating Officer)

    T-Mobile USA, Inc.
    12920 S.E. 38th Street
    Bellevue, Washington    98006

  • UNACCEPTABLE

    NOT ACCEPTABLE.  It is not acceptable to change a customer’s billing date without informing them.  There was no notification on my last bill that my billing date would be moved up.  Nor did I receive a text message or email of the change. Is this legal?  I should have a least a 30 day notice.  T-Mobile is a publicly held company.  Send a letter to the management of the company and let them know this is not acceptable –
         
    Brian Kirkpatrick (Chief Financial Officer)
    Robert Dotson (Chief Operating Officer)

    T-Mobile USA, Inc.
    12920 S.E. 38th Street
    Bellevue, Washington    98006

  • unhappycustomer

    I never got notified that my bill date changed. My original date was on the 16th and moved up to the 2nd. I don’t know about any of you, but I got other bills to pay and I can’t just be suprised with a bill. I was threatened to get my phone shut off 2 days after the 2nd of me not paying cause I don’t get paid until the 15th of every month. T-mobile, is the worse company…

  • Meilinzhang

    this is ridiculous. I didn’t get the notification either and I though I was on top of my bill. They need to understand that not everybody have the money to pay the same bill twice a month just for them to catch up with their competitors

  • Durbandale

    I’m just learning of these changes on 7.9.2012 after I was charged a $25.00 overdraft fee from my bank. T-Mobile should not be aloud to make such changes when a large part of the customer base is locked into a 2 year contract. When they moved up there billing date and shortened it, it has caused the due date to fall prior to a customer with a bi-weekly pay period pay check hits there account. The old billing cycle did not cause this to happen. Why would a company want to use poor billing practices from there competition? Now they are just like all the rest of them. So! now let’s see. T-mobile now has numourous dropped calls , dead zones, poor customer service and now we can add poor change of policies notices and too short of billing cycles. Wow! T-Mobile was right they are now just like the rest of them so it should’nt matter to the customer where there services come from. I think I will change to Verizon once my contract is up because they have a longer billing cycle. Wow! too  bad I did not know this before I signed up for another 2 year contract. Maybe now I should breach my end of the contract.