T-Mobile Experiencing High Call Volume After Earthquake

In case you are just catching the news a 5.9 magnitude earthquake outside of Washington D.C. and up along the east coast is affecting T-Mobile service. The above tweet shows that T-Mobile is aware of the difficulty as are all major operators experiencing trouble and customers are advised to use SMS or e-mail in the meantime. Hope everyone is safe!

@tmobile

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  • Anonymous

    ALL these people complaining, STHU and be happy you’re alive. Forgot some phone service issues, be appreciative that you’re alive and breathing. People kill me always complaining. Don’t talk abt leaving T-Mobile, just do it!

    That’s all, any smart remarks? Feel free, I won’t be giving a F.

  • Chatter

    Folks, I am not excusing TMo and any lack of service you have experienced but if you spend 30secs on Twiiter, you will notice that every carrier is experiencing issues. People are complaining about these very same issues.

    • Hateshinai

      In a real large scale disaster, no phone service will work anyway.

      • Chatter

        Agree completely. I do understand though why some people are frustrated.

  • Chatter

    Folks, I am not excusing TMo and any lack of service you have experienced but if you spend 30secs on Twiiter, you will notice that every carrier is experiencing issues. People are complaining about these very same issues.

  • Doug2h

    Just got service back

  • Doug2h

    Just got service back

  • Doug2h

    Just got service back

  • http://twitter.com/iGNetworks iGNetworks

    If I get this right many of you on T-Mobile still are down after the earthquake and the others are up in way more places than T-Mobile but still down in some as well.

  • http://twitter.com/iGNetworks iGNetworks

    If I get this right many of you on T-Mobile still are down after the earthquake and the others are up in way more places than T-Mobile but still down in some as well.

  • Anonymous

    I was in DC and didnt have service for hours. womp womp Drove to MD and I am all good now.

  • Anonymous

    I was in DC and didnt have service for hours. womp womp Drove to MD and I am all good now.

  • Anonymous

    I was in DC and didnt have service for hours. womp womp Drove to MD and I am all good now.

  • http://twitter.com/iDiotGear Rob Daman

    We had a smaller earthquake in So Cal a few years ago and the lines were busy. That’s Californians who are familiar with quakes versus these east coast people who don’t have a clue about em. Oh BTW, I think maybe the rapture is coming! lol

  • http://twitter.com/iDiotGear Rob Daman

    We had a smaller earthquake in So Cal a few years ago and the lines were busy. That’s Californians who are familiar with quakes versus these east coast people who don’t have a clue about em. Oh BTW, I think maybe the rapture is coming! lol

  • http://twitter.com/iDiotGear Rob Daman

    We had a smaller earthquake in So Cal a few years ago and the lines were busy. That’s Californians who are familiar with quakes versus these east coast people who don’t have a clue about em. Oh BTW, I think maybe the rapture is coming! lol

  • http://MobileGenius.wordpress.com JM

    Finally an actual reason for their inability to connect customers with human customer assistance.

  • OKDave

    Emergency situations such as this reveal a key weakness in our cell phone infrastructure – insufficient redundancy and inadequate capacity for anything departed too drastically from what might be termed “normal” call volume. Read a story about this very topic not too many years ago, and sure enough, they were right….

  • GladIhavethedayoff

    Silly east coast people, a 6.0 isn’t scary. Lived in California for the first 22 years of my life. I experienced Loma Prieta back in ’89 (I do remember the quake. I was watching the world series with my Mom, cheering on the Giants. She grabbed me and we were in the bathroom as things were falling over in the kitchen/living room/etc. I lived in Milpitas at the time.)

    I feel bad for my fellow T-Mobile employees that are going to have to deal with ignorant people the next few days. Before you go to the store, just realize this guys: The T-Mobile rep which you’re going to possibly yell at didn’t cause the Earthquake or had anything to do with your loss of service. S/He’s just there to sell you a phone/plan or send a warranty replacements, not magically make towers all better in a blink of an eye.

    I guess what I’m getting at is this: treat others as you wished to be treated. If you are going to cancel your line because of this, don’t tear the person’s head off. I’m sure you don’t want some guy yelling at you when you’re at work for something beyond your control. Also reps might be more willing to give you compensation if you aren’t a total jerk.

    Just sayin’

    • OKDave

      6.0 may not be scary for you. For someone who’s never been in any kind of quake, I’m sure it could be pretty terrifying. Suppose you give those “silly east coast people” a break?

    • Joonyerr19

      Bro youshould make a book just reading about the first first quake i was all into it

  • Anonymous

    ^ My sides hurt from that. Kudos

  • Rayfinn

    I wasn’t going to reply to this but… you have No reason to call me an idiot, and I try not to take it personal but then I consider your impudence and ignorance at the same time. 
    I’ve had Tmobile long before they where Tmobile, I pay next to nothing for my plan which is unlimited in all areas ! Guess its a perk for being loyal – but yourself as others have become sheep / shelling out a good % of your income for the latest and what you think is the Greatest. Your Iphone was down most likely because you might have gotten a wee bit too much Lotion on it.  If you take the time and re-read – I was asking what the trouble was with out any BS.  As for being happy I’m alive- HA an Earthquake / and possibly a Hurricane on the way hmmmm, I’d bet your clicking your Ruby Red Heels together hoping you can get out of Kansas or where ever you living your mundane existence Mr. FLIT BOY.  By the way – I have 4 phones 1 from each of the Major Players since Many depend on me and TMO was the only one down in the area I was dispatched to at the time and NO Damage in a 300 SQ/ M area.  Again I was just asking what happened and I did not need a Flit Boy to chime in.  Now go back and re-lube your Iphone so you can get on w/ your missed Valentines Date…

    • greg

      So we’re sheep for shelling out a portion of our paycheck but you see nothing wrong with having 4 phones?

      • Rayfinn

           MY apologies Greg and others didn’t mean to degrade anyone w/ the ‘sheep comment’ BUT-”I recall a time when people paid less than $30. a month TAXES INCLUDED. The home phone also had long Dist plan to call anywhere in the US-and home phones where either leased or you purchased a cheap $10 phone or a cordless phone for the house”- AND BELIEVE IT OR NOT-people where OUTRAGED when the monthly bill went up by an entire $1 or maybe $2 a month…

            In todays world people think nothing of it to shell out $300 – $450 for the latest and greatest phone and also adding another $80 to $140 a month for a plan, the 1st comment caught me at a bad time.
            And to clear things up- I have 5 phones- the 5th is a SAT phone which will work during anything but used only as last resort & real emergencies  and I only pay for 1 phone-which is my personal for family and friends etc.   Again I only asked a ? hoping for an honest answer, and yes I understand congestion and overload- but companies quickly point the blame to the earth quake or the snowstorm or the company coffee pot broke, or whatever- instead of saying “sorry our system is getting overloaded with everyone calling friends and family-and yes we need to update it so in the future it won’t be as bad.  <- That would be honest and real.  And again honestly the only phone that would not work was TMOB and the Tower behind me was still standing and it had power.   Thank You and GOODNITE 

  • Rayfinn

    I wasn’t going to reply to this but… you have No reason to call me an idiot, and I try not to take it personal but then I consider your impudence and ignorance at the same time. 
    I’ve had Tmobile long before they where Tmobile, I pay next to nothing for my plan which is unlimited in all areas ! Guess its a perk for being loyal – but yourself as others have become sheep / shelling out a good % of your income for the latest and what you think is the Greatest. Your Iphone was down most likely because you might have gotten a wee bit too much Lotion on it.  If you take the time and re-read – I was asking what the trouble was with out any BS.  As for being happy I’m alive- HA an Earthquake / and possibly a Hurricane on the way hmmmm, I’d bet your clicking your Ruby Red Heels together hoping you can get out of Kansas or where ever you living your mundane existence Mr. FLIT BOY.  By the way – I have 4 phones 1 from each of the Major Players since Many depend on me and TMO was the only one down in the area I was dispatched to at the time and NO Damage in a 300 SQ/ M area.  Again I was just asking what happened and I did not need a Flit Boy to chime in.  Now go back and re-lube your Iphone so you can get on w/ your missed Valentines Date…

  • BB

    Had a Verizon BB and TMO BB in Crystal City (2 miles from DC). Unable to make voice calls or get online to check the WWW with normally expected speeds. SMS was slow and had to resend several. However, my TMO picked up a WiFi signal and I was up and running circles around my VZW service. I was still able to use my TMO BB on my home wifi signal while the VZW floundered for a few hours. Wifi integration is key. My vote easily goes to TMO on this major event.

  • Xpress8609

    Hey my phone don’t work .. of course its not its mother nature !!!! Man people can be so worthless ! Goes to show how people can be so ignorant !

  • Meagan

    If TmobilesUSA service in CA was interrupted every time we had a 6.0 or less,  we would never have service.  I thought it was law that cell towers had to have back-up power?  Someone at Tmobile needs to get CA Tmobile training on cell tower set up…  I could understand a hiccup, but hours of no service.  That’s is ridiculous…

  • Meagan

    If TmobilesUSA service in CA was interrupted every time we had a 6.0 or less,  we would never have service.  I thought it was law that cell towers had to have back-up power?  Someone at Tmobile needs to get CA Tmobile training on cell tower set up…  I could understand a hiccup, but hours of no service.  That’s is ridiculous…

  • Jonesin1969

    I am in DC and while I have text and phone, my 4g and all web access is down on my Sidekick. Nothing posted on TMobile forum that I can find.

  • Jonesin1969

    I am in DC and while I have text and phone, my 4g and all web access is down on my Sidekick. Nothing posted on TMobile forum that I can find.

  • Anonymous

    This just in….   The USGS has determined that the epicenter of the earthquake was in a cemetery just outside of DC. The cause appears to be all of our founding fathers rolling over in their graves.

  • Wilma Flintstone

    Are people on here really ranting and competing about how much stronger an Earthquake was that they lived through?
    *Quad Facepalm*

  • Persequi

    To all those that think that the T-mobile outage was due to the earthquake, it was not.  There was NO OUTAGE!!!!  It was a lot of people calling at the same time.  That was it.  In one hour, full services was available.  SMS and email was available.  This was reminiscent of 9/11 when everyone made a call at the same time to find out what happened or if others were ok.  However, all emergency services were not affected and calls made by emergency crews went through with priority service as planned. 

    • Anonymous

      i was unable to send SMS and email while this outage was going on :*(

  • Customer

    While the problem may have been caused by high call volume, in light of past disasters and potential disasters, shouldn’t T-Mobile be prepared for this? Also, my service outage for both calls and text lasted nearly 4 hours.

    • IT Guy

      It’s all about weighing costs and benefits. From time to time in situations like this, there’s a spike that leads to the network being overloaded.

      They could double or triple the capacity “just in case”, but it’d cost a lot more to maintain it. I guarantee the same people complaining that their phones weren’t working normally for a few hours would be the same ones screaming about price increases.

  • Guest

    My 4G and 3G has been out since immediate after the earthquake, too. Stuck on EDGE for 24 hours now and counting. Actually, for a period of like 5 hours immediately after the quake I had No Signal bars showing at all, even when I manually put it in to 2G mode to try to get on the older lessed used signals. Had to use UMA for Wi-Fi calling for a while there.

    • Anonymous

      please tell me you have restarted your phone since than?

  • Hymnofmidnight

    Didn’t have issues with my service. The article I read about the earthquake on Huffington stated Sprint and AT&T were the ones with towers down in nyc, and that Verizon/T-Mobile were just taxed by call volume.

  • Dietdel

    Has your T-mobile service returned? 10/22/2011.  My service went out on or about 8/15/2011. T-mobile was supposed to check towers in the area, then the next day we had an earthquake. My service never returned. As a 10 year T-mobile patron, I was really angered when the customer service dept told me the towers in the area will be in repair service for 2-3 months. Now the towers will be out of service for 9 mos. I am currenty filing a complaing with the FCC.