T-Mobile Experiencing High Call Volume After Earthquake

In case you are just catching the news a 5.9 magnitude earthquake outside of Washington D.C. and up along the east coast is affecting T-Mobile service. The above tweet shows that T-Mobile is aware of the difficulty as are all major operators experiencing trouble and customers are advised to use SMS or e-mail in the meantime. Hope everyone is safe!

@tmobile

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  • Anonymous

    Yeah ATT is down also, I have only been able place/receive calls on my tmo service. Data works…

    • Anonymous

      Same here using tmobile data works but the slowest good thing I have wifi calling and it works

      • No

        thanks for the advice. on WI-FI calling my family! Thank you!

      • No

        thanks for the advice. on WI-FI calling my family! Thank you!

        • DC

          No phone service yet in DC. Text doesn’t work either, just internet. Disappointing.

      • Delme

        WiFi calling rocks

  • Philly Guy

    I cant even send a text.

  • Havoktek

    Felt it here in CLEVELAND!!!

  • Thompsonmegan20

    Fix it

  • Thompsonmegan20

    Fix it

  • Thompsonmegan20

    Fix it

  • Thompsonmegan20

    Fix it

  • Anonymous

    First, Colorado gets hit by an earthquake.  Now Virginia.  Crazy day!  Hopefully thats it for the earthquakes today…

  • im a cellphone tower short and stout. im the reson cell phone service is out

  • im a cellphone tower short and stout. im the reson cell phone service is out

  • im a cellphone tower short and stout. im the reson cell phone service is out

  • im a cellphone tower short and stout. im the reson cell phone service is out

  • im a cellphone tower short and stout. im the reson cell phone service is out

  • Mastrorj

    hmmmm its getting closer to january… lol

  • Mastrorj

    hmmmm its getting closer to january… lol

  • Mastrorj

    hmmmm its getting closer to january… lol

  • Mastrorj

    hmmmm its getting closer to january… lol

  • Mastrorj

    hmmmm its getting closer to january… lol

  • been toppled like the towers two, im droppin calls like im tryna pop off at you

  • been toppled like the towers two, im droppin calls like im tryna pop off at you

  • been toppled like the towers two, im droppin calls like im tryna pop off at you

  • been toppled like the towers two, im droppin calls like im tryna pop off at you

  • been toppled like the towers two, im droppin calls like im tryna pop off at you

  • Mastrorj

    10,000 G2x’s Just finished receiving their update lmao!

  • Mastrorj

    10,000 G2x’s Just finished receiving their update lmao!

  • Mastrorj

    10,000 G2x’s Just finished receiving their update lmao!

  • Mastrorj

    10,000 G2x’s Just finished receiving their update lmao!

  • Mastrorj

    10,000 G2x’s Just finished receiving their update lmao!

  • nun ya mobile phone plans good as mine i got a direct connect to the government satellites :)

  • Hey, that’s my twitter account right there, emir_mu. 

  • Sross

    Roberto williams is corny as hell.

  • Sross

    Roberto williams is corny as hell.

  • Sross

    Roberto williams is corny as hell.

  • Sross

    Roberto williams is corny as hell.

  • r0ckmypants

    Good thing we have cell phones in case of emergency!

  • r0ckmypants

    Good thing we have cell phones in case of emergency!

  • r0ckmypants

    Good thing we have cell phones in case of emergency!

  • r0ckmypants

    Good thing we have cell phones in case of emergency!

  • Tellysaunt

    I’m not getting anything in Phila. No service; calls, texts or web.

    • Anonymous

      Im not either here in I can only receive and used data but its gprs so slow good thing I have wifi calling

  • Anonymous

    “customers are advised to use SMS or e-mail in the meantime” Fkn lame. SMS doesn’t work here in central NJ. Still hate tmo. 

  • Jersey6

    Sms doesn’t work here in PA

  • Aceonace

    I could not make or receive a call in Philly, but my fiends with Verizon were able to text, call and surf the web. If my phone does not work in an emergency, what good is it. Contemplating a switch now.

  • Aceonace

    I could not make or receive a call in Philly, but my fiends with Verizon were able to text, call and surf the web. If my phone does not work in an emergency, what good is it. Contemplating a switch now.

    • Anonymous

      That’s a good idea, it would be pretty embarrassing if you cant ask your friends if they “can hear you now?” during the apocalypse.  

  • LunaWillowalker

    No service in Wilkes-Barre/Scranton, PA…  Grrrrrrrrr

  • LunaWillowalker

    No service in Wilkes-Barre/Scranton, PA…  Grrrrrrrrr

  • Qkoller

    Idiots. SMS and e-mail isn’t working either. Perhaps we need the emergency flare add-on…

  • Qkoller

    Idiots. SMS and e-mail isn’t working either. Perhaps we need the emergency flare add-on…

  • Shannamattie

    every other phone service is working but tmobileisnt… it cant be jammed up from calls. i wonder if a tower is down

  • md

    i’m switching service,Tmobile had the worst congestion problems with the quake,couldnt check on anyone,all my friends with verizon had no problems,if they did it was very quick.my tmobile phone still doesnt work!!!

  • M.Awesome

    I live in VA and I have tmobile and it is and has been working outstanding, unlike the people I know with verizon who can’t get through to anyone

  • M.Awesome

    I live in VA and I have tmobile and it is and has been working outstanding, unlike the people I know with verizon who can’t get through to anyone

  • Tmobilesucks

    T-mobile SUCKS! I don’t know why i haven’t switched yet. Every other phone service is up and running (maybe a bit slow) but I cant make/receive calls or text! If I can’t contact anyone during a possible emergency why the hell do I have a phone!!

  • Tmobilesucks

    T-mobile SUCKS! I don’t know why i haven’t switched yet. Every other phone service is up and running (maybe a bit slow) but I cant make/receive calls or text! If I can’t contact anyone during a possible emergency why the hell do I have a phone!!

    • Anonymous

      You’re an idiot, maybe your phone doesnt work because you have it turned off, my t-mobile phone was working while I couldnt place/receive calls on my AT&T phone.  You suck… 

  • Jeppi76

    I am right in the DC area……right after the quake, my internet and email were working fine…..but not able to call out or receive calls in.  It is very frustrating that I could get on FaceBook and use email to communicate with people….but still 2 hours after the quake I cannot make or receive ANY calls.  THE MAIN PURPOSE FOR HAVING A CELL PHONE IN AN EMERGENCY.  Hopefully when T-Mobile integrates with AT&T the service will be better!!!!!!!! 

  • Jeppi76

    I am right in the DC area……right after the quake, my internet and email were working fine…..but not able to call out or receive calls in.  It is very frustrating that I could get on FaceBook and use email to communicate with people….but still 2 hours after the quake I cannot make or receive ANY calls.  THE MAIN PURPOSE FOR HAVING A CELL PHONE IN AN EMERGENCY.  Hopefully when T-Mobile integrates with AT&T the service will be better!!!!!!!! 

  • Guest

    I’m in Philly with t-mobile and nothing’s working… I was able to connect a call a few times but it drops out after 30-60 seconds. Most times it won’t even connect. SMS barely works. Internet works though… 

  • Guest

    I’m in Philly with t-mobile and nothing’s working… I was able to connect a call a few times but it drops out after 30-60 seconds. Most times it won’t even connect. SMS barely works. Internet works though… 

  • goat1678

    No tmobile service in Alexandria VA. VRZ cell working fine. GO TMOBILE

  • guest102

    Is this grounds for cancelling with no etf?

  • disappointed

    I can’t send a text or make any calls…how is it that I can check email but can’t make a call??? Now I can’t even check my emails. My phone is searching for service! I’m going to AT&T

  • Joshc

    I will remember this when my bill is due

  • DBATTEL

    I hate T-Mobile!!!!!! Stranded with no service> Thank God someonr with Verizon let me borrow there phone.

  • Jennylol22

    All of u people that live over there were the earthquake hit today are puzzyz lolz. 5.8 is nothing to us Californians. I live in Los Angeles were there’s an earthquake like every month. Last years we had much stronger earthquakes than 5.8 all in the 6 range and u didn’t hear us people bytching just look up the orange county earthquakes the first one was 6.4 then we had 20 more smaller earthquakes that same day yes 20 more aftershocks! Look it up it happened last year in orange county California my sister lives there she said she wasn’t scared after a while they just got annoying cuz it wud start shaking every 20 minutes, , U guys make a big deal out of it its on every dam channel I’m trying to watch my show and I can’t cuz the news are on saying about the earthquake. Just now they interviewed sum chick that lives in NY she was crying saying da shaking was horrible cmon cry me a river shyytface if she felt one of these California earthquakes on the 6-7 range she wud probably die.. so yea I’m outz

    • angry_customer

      good god itd be nice if the left coast could speak english.

    • angry_customer

      good god itd be nice if the left coast could speak english.

    • SMH

      Your a DUMBASS!

    • SMH

      Your a DUMBASS!

    • SMH

      Your a DUMBASS!

    • Omar7916

      @ jenny lolz I know what u mean over here in LA There’s ALOT of earthquakes I’m used to them. And yes i Remember the orange county earthquake last year my boyfriend lives over there he has Verizon he told me when the 6.4 earthquake hit all cellphone companies crapped out t-mobile, at&t, sprint even Verizon because all his friends have those companies and told me even tho there phones showed full bars of service they couldn’t make calls or send txts at all. Imagine if we had a stronger one in the 8-9 category? We would be toast lol cuz if they all crapped out in. 6.4 earthquake even Verizon crapped out imagine a stronger one ? I don’t even wanna imagine what would happen… but yea only thing I don’t agree wit u is that ur making phone of the people in NY I actually feel bad for them cuz there not used to earthquakes..

    • Omar7916

      @ jenny lolz I know what u mean over here in LA There’s ALOT of earthquakes I’m used to them. And yes i Remember the orange county earthquake last year my boyfriend lives over there he has Verizon he told me when the 6.4 earthquake hit all cellphone companies crapped out t-mobile, at&t, sprint even Verizon because all his friends have those companies and told me even tho there phones showed full bars of service they couldn’t make calls or send txts at all. Imagine if we had a stronger one in the 8-9 category? We would be toast lol cuz if they all crapped out in. 6.4 earthquake even Verizon crapped out imagine a stronger one ? I don’t even wanna imagine what would happen… but yea only thing I don’t agree wit u is that ur making phone of the people in NY I actually feel bad for them cuz there not used to earthquakes..

    • Anonymous

      Go back to Mexico, your spelling is worse then obamas success record as being a president.

      • Aed412

        Yep you’re definetely a tea klanner bigot!!

      • Aed412

        Yep you’re definetely a tea klanner bigot!!

  • WD

    Tried email, tried text, even tried email to text and vice-versa.  Nothing works.  FYI.

  • angry_customer

    ridiculous..no service now even. so much for getting in touch with anybody i care about. thanks tmobile.

  • Joshc

    Jennylol….. A little bitch doing what little bitches do best….. bitch. Who cares about Cali, in the next few years Cali will be no more.

  • Joshc

    Jennylol….. A little bitch doing what little bitches do best….. bitch. Who cares about Cali, in the next few years Cali will be no more.

  • guest102

    Learn how to spell you fucking wetback jenny. I’m from orange county and now i love in dc and this was a big earthquake. Go back to the shithole called mexico you came from.

    • Fatgurl23

      Big not stronger than orange countys 6.4 from last year so stfu quit ur byytchinqq

    • Fatgurl23

      Big not stronger than orange countys 6.4 from last year so stfu quit ur byytchinqq

      • Anonymous

        Can’t spell can we?

    • Fatgurl23

      Big not stronger than orange countys 6.4 from last year so stfu quit ur byytchinqq

    • shakingmyhead

      I am not in any way defending Jenny’s ignorant remarks, but I think the racial/ethnic slurs are highly unnecessary and uncalled for. You sound just as if not more ignorant than she does.

  • Guest

    @Jennylol22, I’ve been out there in wacky land for some 7.x quakes… The only surprise was that it was on the east coast… I knew exactly what it was. Oh, BTW, we have a possible hurricane on the way! Better warm up the smoke signal fire ’cause I can’t rely on Tmo… 

  • Anonymous

    It wasn’t outside of the capital, more like 83 miles away. It happened around mineral, Virginia. I live in Virginia beach, Virginia,I felt it. Why does everyone(news corps) focus on the major cities, not where it happened?

  • Anonymous

    It wasn’t outside of the capital, more like 83 miles away. It happened around mineral, Virginia. I live in Virginia beach, Virginia,I felt it. Why does everyone(news corps) focus on the major cities, not where it happened?

    • Anonymous

      I felt it and I live in a valley between two mountains where we don’t feel earthquakes mostly first time I’ve actually felt one here in 7 years

  • guest

    t mobile get ur shit together

  • Kingisaiah59

    No wonder i cant text or call….man and i was in an important phone call….

  • Kingisaiah59

    No wonder i cant text or call….man and i was in an important phone call….

  • Nataliejj43

    Honestly I’m thinking of switching providers.. because it got me thinking in an emergency t-mobile doesn’t work.. hmm… yeaa it’s been like what 2 hours since da quake I live in Virginia in da epicenter and t-mobile is the only carrier still not working 2 hours later my boyfriends at&t infuse 4G is working fine calls, txting and internet even the hspa+ icon popped up already on his phone just a lil while ago he only had an ” E” cuz he only had edge but now he got hspa+ and me I still cannot make calls or even send a simple txt its really frustrating. I have restarted ny g2x and took out the battery so many times and when it turns on nada nothing is working :'( good my boyfriend lets me borrow his infuse to make calls to my mom in Miami and tell her I’m okay otherwise I don’t know what I would have done. So at&t here I come! Sorry t-mobile u lost me as a customer of 4 years :'(

    • Philly Guy

      same here. I just got text back. when my friends have been getting service back,

    • Shes2True

      I agree wholeheartedly.  I am the ONLY person in my office who has been unable to get cell phone service … and it has been over 3 hours.  My daughter is out of town, and she has no way of getting in touch with me, because my phone is not working.  Completely and totally unacceptable. I’m with you on the switch to AT&T.

    • Laura

      So let’s say you switch carriers and something goes wrong there too, does that mean you’re just gonna up and switch to yet another carrier?

      There’s going to be something going bad at some point with any carrier. Good luck

  • Nataliejj43

    Honestly I’m thinking of switching providers.. because it got me thinking in an emergency t-mobile doesn’t work.. hmm… yeaa it’s been like what 2 hours since da quake I live in Virginia in da epicenter and t-mobile is the only carrier still not working 2 hours later my boyfriends at&t infuse 4G is working fine calls, txting and internet even the hspa+ icon popped up already on his phone just a lil while ago he only had an ” E” cuz he only had edge but now he got hspa+ and me I still cannot make calls or even send a simple txt its really frustrating. I have restarted ny g2x and took out the battery so many times and when it turns on nada nothing is working :'( good my boyfriend lets me borrow his infuse to make calls to my mom in Miami and tell her I’m okay otherwise I don’t know what I would have done. So at&t here I come! Sorry t-mobile u lost me as a customer of 4 years :'(

  • Guest

    George Bush doesn’t care about cell towers

  • Nearmsp

    Any updates on reports on cnbc and Wall Street Journal about the next iPhone coming to Sprint, AT&T and Verizon? I was hoping to see T-mobile included in it, but there was no mention about T-mobile. 

  • Rafinn

    I REALLY DON’T WANT TO SLAM TMOBILE- BUT, I couldn’t get a signal with Tmobile but my other work phone that V-company I was able to call others that had At&T and Sprint with no-problem.  That bothers me a little bit. especially since my contracts up and was thinking about switching.  But I’ll give them the benefit of doubt and hopefully they can TRUTHFULLY EXPLAIN WHY they where the only carrier down in my area at the time… and please NO-FLUFF just an honest answer. Thank You

    • verizon123

      I have a Verizon Iphone and I didn’t have service, I suggest you shut the chipmunk up and be happy your alive, an earthquake is a good enough reason to have service temporarily down.

      If you don’t think thats a good enough reason then so be it and leave t-mobile I doubt they would want to provide service for a idiot like you anyway, you come off as a metro pcs customer anyway 

    • derek 21

      why should someone have to explain to you why an earthquake caused in some case un needed congestion, such as calling someone to check if they felt the earthquake that you know they did, or a million people jumping to fb and twitter to tell their 40 second earthquake story . come on ppl theres two plus articles on the other companies that were having the same issue. just stop lol in the case of  a real disaster u won’t be able to use your phone period, what company will you be using then?

  • ANNOYEDASFUQ

    BULLsquirrel, other services here are working fine!! Chipmunk T-MOBILE.

  • hss

    its all about the wifi calling now lol

  • Mista

    every other company worked…… I’m sick of t-mobile… I couldn’t even call my family.  I’m so pissed right now.

  • Mista

    every other company worked…… I’m sick of t-mobile… I couldn’t even call my family.  I’m so pissed right now.

  • Guest

    I have both AT&T and Verizon phones and they are working fine.  I was able to use BBM with a friend with T-Mobile but it looks like even the BBM stopped working now.

  • Guest

    I have both AT&T and Verizon phones and they are working fine.  I was able to use BBM with a friend with T-Mobile but it looks like even the BBM stopped working now.

  • guest

    I still can’t send texts or receive texts, utilize my email or anything.

  • Nagase

    In NYC. Calls weren’t connecting for a while. SMS going thru. But able to get useable 4g. I’ve been in wifi calling for the most part bc that’s been surprisingly reliable.

  • Nagase

    In NYC. Calls weren’t connecting for a while. SMS going thru. But able to get useable 4g. I’ve been in wifi calling for the most part bc that’s been surprisingly reliable.

  • Ytd2233

    This DC earthquake has convinced me to switch to Verizon.  Co-workers and my girlfriend (both with Verizon) were able to get texts and calls through.  I have Tmo and I couldn’t nearly as fast, and it is still intermittent.  Within the next 2 months Verizon is getting 2 – 3 new LTE smartphones.  Hopefully all workers in DC change to Verizon so we could all communicate for any emergency

    • Anonymous

      You know every carrier was or is having the same problem but its not in the same spot u just happened to be in a place where tmobile was down and verizon was up because I read that verizon was down too.
      http://www.vzbuzz.com/2011/08/verizon-network-clogged-after-earthquake-no-damage-reported-to-towers/

      • 21stNow

        Yeah, many of my co-workers have Verizon and no one was making calls about 10-20 minutes after the quake struck.  We were about a mile outside of DC.  Service was back when I tried again at an hour after the quake on AT&T and Verizon.  My T-Mobile phone could not send text messages until around 8:00 PM; I don’t know when voice service came back up.

      • 21stNow

        Yeah, many of my co-workers have Verizon and no one was making calls about 10-20 minutes after the quake struck.  We were about a mile outside of DC.  Service was back when I tried again at an hour after the quake on AT&T and Verizon.  My T-Mobile phone could not send text messages until around 8:00 PM; I don’t know when voice service came back up.

  • Ytd2233

    This DC earthquake has convinced me to switch to Verizon.  Co-workers and my girlfriend (both with Verizon) were able to get texts and calls through.  I have Tmo and I couldn’t nearly as fast, and it is still intermittent.  Within the next 2 months Verizon is getting 2 – 3 new LTE smartphones.  Hopefully all workers in DC change to Verizon so we could all communicate for any emergency

  • Ytd2233

    This DC earthquake has convinced me to switch to Verizon.  Co-workers and my girlfriend (both with Verizon) were able to get texts and calls through.  I have Tmo and I couldn’t nearly as fast, and it is still intermittent.  Within the next 2 months Verizon is getting 2 – 3 new LTE smartphones.  Hopefully all workers in DC change to Verizon so we could all communicate for any emergency

  • Jaygqitalia

    I had some problems making calls but all i had to do was keep trying. I always got through in the end. BBM and texting never stopped working. Im here in NYC

  • Jaygqitalia

    I had some problems making calls but all i had to do was keep trying. I always got through in the end. BBM and texting never stopped working. Im here in NYC

  • Jaygqitalia

    I had some problems making calls but all i had to do was keep trying. I always got through in the end. BBM and texting never stopped working. Im here in NYC

  • Hateshinai

    I am in Philly and tmobile has been working fine all day. No bars showing but calls are fine and the 4g service is as fast as usual.

    • Nosvc

      Wasn’t working in true Center City for half an hour.  And then not working from 17th and Market all the way along West Chester Pike to West Chester.  No service. Just searching.  Went on for 3 hours.

    • Maluzfinest

      Thats bull crap, tmobile was down for hrs in the city. Lot of pll including me had problems

      • derek 21

        how do you know lots of tmo ppl around you having issues if the phone doesn’t work? or were you just walking around asking who tmo service isn’t working? smh

      • derek 21

        how do you know lots of tmo ppl around you having issues if the phone doesn’t work? or were you just walking around asking who tmo service isn’t working? smh

      • derek 21

        how do you know lots of tmo ppl around you having issues if the phone doesn’t work? or were you just walking around asking who tmo service isn’t working? smh

  • Hateshinai

    I am in Philly and tmobile has been working fine all day. No bars showing but calls are fine and the 4g service is as fast as usual.

  • Hateshinai

    I am in Philly and tmobile has been working fine all day. No bars showing but calls are fine and the 4g service is as fast as usual.

  • Joanna21

    I think its funny how people Always byytch about att service being crappy and yet att always gets rated the worse carrier but yet there service is fully working everything calling, texting, data and t-mobiles is not lol how funny! Nd yes I have t-mobile so u guessed it I still have no service :( but yet people around me on att, Verizon, sprint are chatting on there phones…

  • GUest

    My friend has an Iphone. He walked in to the att store and said his phone wasnt working. they told him it was cause of the earthquake. its not just t-mobile. my other friend texted me saying his phone doesnt let him call out and hes on Sprint. Its not just T-mobile ppl

  • GUest

    My friend has an Iphone. He walked in to the att store and said his phone wasnt working. they told him it was cause of the earthquake. its not just t-mobile. my other friend texted me saying his phone doesnt let him call out and hes on Sprint. Its not just T-mobile ppl

  • Anonymous

    ALL these people complaining, STHU and be happy you’re alive. Forgot some phone service issues, be appreciative that you’re alive and breathing. People kill me always complaining. Don’t talk abt leaving T-Mobile, just do it!

    That’s all, any smart remarks? Feel free, I won’t be giving a F.

  • Anonymous

    ALL these people complaining, STHU and be happy you’re alive. Forgot some phone service issues, be appreciative that you’re alive and breathing. People kill me always complaining. Don’t talk abt leaving T-Mobile, just do it!

    That’s all, any smart remarks? Feel free, I won’t be giving a F.

  • Chatter

    Folks, I am not excusing TMo and any lack of service you have experienced but if you spend 30secs on Twiiter, you will notice that every carrier is experiencing issues. People are complaining about these very same issues.

    • Hateshinai

      In a real large scale disaster, no phone service will work anyway.

      • Chatter

        Agree completely. I do understand though why some people are frustrated.

  • Chatter

    Folks, I am not excusing TMo and any lack of service you have experienced but if you spend 30secs on Twiiter, you will notice that every carrier is experiencing issues. People are complaining about these very same issues.

  • Doug2h

    Just got service back

  • Doug2h

    Just got service back

  • Doug2h

    Just got service back

  • If I get this right many of you on T-Mobile still are down after the earthquake and the others are up in way more places than T-Mobile but still down in some as well.

  • If I get this right many of you on T-Mobile still are down after the earthquake and the others are up in way more places than T-Mobile but still down in some as well.

  • Anonymous

    I was in DC and didnt have service for hours. womp womp Drove to MD and I am all good now.

  • Anonymous

    I was in DC and didnt have service for hours. womp womp Drove to MD and I am all good now.

  • Anonymous

    I was in DC and didnt have service for hours. womp womp Drove to MD and I am all good now.

  • We had a smaller earthquake in So Cal a few years ago and the lines were busy. That’s Californians who are familiar with quakes versus these east coast people who don’t have a clue about em. Oh BTW, I think maybe the rapture is coming! lol

  • We had a smaller earthquake in So Cal a few years ago and the lines were busy. That’s Californians who are familiar with quakes versus these east coast people who don’t have a clue about em. Oh BTW, I think maybe the rapture is coming! lol

  • We had a smaller earthquake in So Cal a few years ago and the lines were busy. That’s Californians who are familiar with quakes versus these east coast people who don’t have a clue about em. Oh BTW, I think maybe the rapture is coming! lol

  • JM

    Finally an actual reason for their inability to connect customers with human customer assistance.

  • OKDave

    Emergency situations such as this reveal a key weakness in our cell phone infrastructure – insufficient redundancy and inadequate capacity for anything departed too drastically from what might be termed “normal” call volume. Read a story about this very topic not too many years ago, and sure enough, they were right….

  • GladIhavethedayoff

    Silly east coast people, a 6.0 isn’t scary. Lived in California for the first 22 years of my life. I experienced Loma Prieta back in ’89 (I do remember the quake. I was watching the world series with my Mom, cheering on the Giants. She grabbed me and we were in the bathroom as things were falling over in the kitchen/living room/etc. I lived in Milpitas at the time.)

    I feel bad for my fellow T-Mobile employees that are going to have to deal with ignorant people the next few days. Before you go to the store, just realize this guys: The T-Mobile rep which you’re going to possibly yell at didn’t cause the Earthquake or had anything to do with your loss of service. S/He’s just there to sell you a phone/plan or send a warranty replacements, not magically make towers all better in a blink of an eye.

    I guess what I’m getting at is this: treat others as you wished to be treated. If you are going to cancel your line because of this, don’t tear the person’s head off. I’m sure you don’t want some guy yelling at you when you’re at work for something beyond your control. Also reps might be more willing to give you compensation if you aren’t a total jerk.

    Just sayin’

    • OKDave

      6.0 may not be scary for you. For someone who’s never been in any kind of quake, I’m sure it could be pretty terrifying. Suppose you give those “silly east coast people” a break?

    • Joonyerr19

      Bro youshould make a book just reading about the first first quake i was all into it

  • Anonymous

    ^ My sides hurt from that. Kudos

  • Aidosis

    “My phone doesn’t work because of the earthquake! I wnt out of my ETF” Seriously shut the chipmunk up. My God people, its a natural disaster. It’s not like T-Mobile has an earthquake machine and decided this morning “Hey guys I have an idea, lets knock out service for half of the east coast”. 

    Let’s get our priorities in check people. For those of you who are too stupid to comprehend, its human life first, phones later.

    This is why America is truly chipmunked like a prostitute in a frat house. 

  • QuakeLulz
  • Rayfinn

    I wasn’t going to reply to this but… you have No reason to call me an idiot, and I try not to take it personal but then I consider your impudence and ignorance at the same time. 
    I’ve had Tmobile long before they where Tmobile, I pay next to nothing for my plan which is unlimited in all areas ! Guess its a perk for being loyal – but yourself as others have become sheep / shelling out a good % of your income for the latest and what you think is the Greatest. Your Iphone was down most likely because you might have gotten a wee bit too much Lotion on it.  If you take the time and re-read – I was asking what the trouble was with out any BS.  As for being happy I’m alive- HA an Earthquake / and possibly a Hurricane on the way hmmmm, I’d bet your clicking your Ruby Red Heels together hoping you can get out of Kansas or where ever you living your mundane existence Mr. FLIT BOY.  By the way – I have 4 phones 1 from each of the Major Players since Many depend on me and TMO was the only one down in the area I was dispatched to at the time and NO Damage in a 300 SQ/ M area.  Again I was just asking what happened and I did not need a Flit Boy to chime in.  Now go back and re-lube your Iphone so you can get on w/ your missed Valentines Date…

    • greg

      So we’re sheep for shelling out a portion of our paycheck but you see nothing wrong with having 4 phones?

      • Rayfinn

           MY apologies Greg and others didn’t mean to degrade anyone w/ the ‘sheep comment’ BUT-“I recall a time when people paid less than $30. a month TAXES INCLUDED. The home phone also had long Dist plan to call anywhere in the US-and home phones where either leased or you purchased a cheap $10 phone or a cordless phone for the house”- AND BELIEVE IT OR NOT-people where OUTRAGED when the monthly bill went up by an entire $1 or maybe $2 a month…

            In todays world people think nothing of it to shell out $300 – $450 for the latest and greatest phone and also adding another $80 to $140 a month for a plan, the 1st comment caught me at a bad time.
            And to clear things up- I have 5 phones- the 5th is a SAT phone which will work during anything but used only as last resort & real emergencies  and I only pay for 1 phone-which is my personal for family and friends etc.   Again I only asked a ? hoping for an honest answer, and yes I understand congestion and overload- but companies quickly point the blame to the earth quake or the snowstorm or the company coffee pot broke, or whatever- instead of saying “sorry our system is getting overloaded with everyone calling friends and family-and yes we need to update it so in the future it won’t be as bad.  <- That would be honest and real.  And again honestly the only phone that would not work was TMOB and the Tower behind me was still standing and it had power.   Thank You and GOODNITE 

  • Rayfinn

    I wasn’t going to reply to this but… you have No reason to call me an idiot, and I try not to take it personal but then I consider your impudence and ignorance at the same time. 
    I’ve had Tmobile long before they where Tmobile, I pay next to nothing for my plan which is unlimited in all areas ! Guess its a perk for being loyal – but yourself as others have become sheep / shelling out a good % of your income for the latest and what you think is the Greatest. Your Iphone was down most likely because you might have gotten a wee bit too much Lotion on it.  If you take the time and re-read – I was asking what the trouble was with out any BS.  As for being happy I’m alive- HA an Earthquake / and possibly a Hurricane on the way hmmmm, I’d bet your clicking your Ruby Red Heels together hoping you can get out of Kansas or where ever you living your mundane existence Mr. FLIT BOY.  By the way – I have 4 phones 1 from each of the Major Players since Many depend on me and TMO was the only one down in the area I was dispatched to at the time and NO Damage in a 300 SQ/ M area.  Again I was just asking what happened and I did not need a Flit Boy to chime in.  Now go back and re-lube your Iphone so you can get on w/ your missed Valentines Date…

  • BB

    Had a Verizon BB and TMO BB in Crystal City (2 miles from DC). Unable to make voice calls or get online to check the WWW with normally expected speeds. SMS was slow and had to resend several. However, my TMO picked up a WiFi signal and I was up and running circles around my VZW service. I was still able to use my TMO BB on my home wifi signal while the VZW floundered for a few hours. Wifi integration is key. My vote easily goes to TMO on this major event.

  • Xpress8609

    Hey my phone don’t work .. of course its not its mother nature !!!! Man people can be so worthless ! Goes to show how people can be so ignorant !

  • Meagan

    If TmobilesUSA service in CA was interrupted every time we had a 6.0 or less,  we would never have service.  I thought it was law that cell towers had to have back-up power?  Someone at Tmobile needs to get CA Tmobile training on cell tower set up…  I could understand a hiccup, but hours of no service.  That’s is ridiculous…

  • Meagan

    If TmobilesUSA service in CA was interrupted every time we had a 6.0 or less,  we would never have service.  I thought it was law that cell towers had to have back-up power?  Someone at Tmobile needs to get CA Tmobile training on cell tower set up…  I could understand a hiccup, but hours of no service.  That’s is ridiculous…

  • Jonesin1969

    I am in DC and while I have text and phone, my 4g and all web access is down on my Sidekick. Nothing posted on TMobile forum that I can find.

  • Jonesin1969

    I am in DC and while I have text and phone, my 4g and all web access is down on my Sidekick. Nothing posted on TMobile forum that I can find.

  • Anonymous

    This just in….   The USGS has determined that the epicenter of the earthquake was in a cemetery just outside of DC. The cause appears to be all of our founding fathers rolling over in their graves.

  • Wilma Flintstone

    Are people on here really ranting and competing about how much stronger an Earthquake was that they lived through?
    *Quad Facepalm*

  • Persequi

    To all those that think that the T-mobile outage was due to the earthquake, it was not.  There was NO OUTAGE!!!!  It was a lot of people calling at the same time.  That was it.  In one hour, full services was available.  SMS and email was available.  This was reminiscent of 9/11 when everyone made a call at the same time to find out what happened or if others were ok.  However, all emergency services were not affected and calls made by emergency crews went through with priority service as planned. 

    • Anonymous

      i was unable to send SMS and email while this outage was going on :*(

  • Customer

    While the problem may have been caused by high call volume, in light of past disasters and potential disasters, shouldn’t T-Mobile be prepared for this? Also, my service outage for both calls and text lasted nearly 4 hours.

    • IT Guy

      It’s all about weighing costs and benefits. From time to time in situations like this, there’s a spike that leads to the network being overloaded.

      They could double or triple the capacity “just in case”, but it’d cost a lot more to maintain it. I guarantee the same people complaining that their phones weren’t working normally for a few hours would be the same ones screaming about price increases.

  • Guest

    My 4G and 3G has been out since immediate after the earthquake, too. Stuck on EDGE for 24 hours now and counting. Actually, for a period of like 5 hours immediately after the quake I had No Signal bars showing at all, even when I manually put it in to 2G mode to try to get on the older lessed used signals. Had to use UMA for Wi-Fi calling for a while there.

    • Anonymous

      please tell me you have restarted your phone since than?

  • Hymnofmidnight

    Didn’t have issues with my service. The article I read about the earthquake on Huffington stated Sprint and AT&T were the ones with towers down in nyc, and that Verizon/T-Mobile were just taxed by call volume.

  • Dietdel

    Has your T-mobile service returned? 10/22/2011.  My service went out on or about 8/15/2011. T-mobile was supposed to check towers in the area, then the next day we had an earthquake. My service never returned. As a 10 year T-mobile patron, I was really angered when the customer service dept told me the towers in the area will be in repair service for 2-3 months. Now the towers will be out of service for 9 mos. I am currenty filing a complaing with the FCC.