Why Is The G2x Still Out Of Stock?

Why oh why is the T-Mobile G2x out of stock? We asked ourself this question not only because it’s been almost 30 days the phone has been out of stock due to “inventory constraints” but because we just received the above screen shot. This image which shows the “get healthy” date of T-Mobile devices now shows the G2x as “tbd” as in, they don’t know when they’ll have enough stock to fill current orders.

Are we still to believe that the G2x is simply out of stock due to “inventory” issues or is T-Mobile simply waiting for a software update to fix the lengthy list of problems plaguing this phone. It’s time T-Mobile tells G2x owners present and future what is really going on with their device. Users who are on their 3rd and 4th phones deserve an answer. Why is T-Mobile being silent on this issue? It’s time to tell us the truth about where the G2x is and why it disappeared from T-Mobile.com

For those of you tempted to ask, there is still no ETA on the Gingerbread/bug fix update.

 

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  • Micah

    Dave,

    From a frustrated G2X owner who has been through 5 devices – Thank you for posting this!

    • TypicalWhitePerson

      5 devices? Wow, that’s ridiculous!

      • Micah

        Yeah, as I stated upthread I tried exchanging for the Sensation but my remorse period lapsed when I was told to wait for a replacement battery rather than exchange the phone.

        • Skylark

          It’s going to be very hard for T-Mobile and LG to mend the damage caused by people having to exchange a phone five times.  All this smoke and mirrors they are currently doing is extremely bad for business.  It’s time for them to fess up and make this right.

      • Micah

        Yeah, as I stated upthread I tried exchanging for the Sensation but my remorse period lapsed when I was told to wait for a replacement battery rather than exchange the phone.

  • Micah

    Dave,

    From a frustrated G2X owner who has been through 5 devices – Thank you for posting this!

  • It’s out of stock because, as one T-Mo rep told me when I was returning my G2x, it’s buggy and has hardware issues… So LG = FAIL at the moment!

  • Fishyness continues:  I was able to purchase one in a Tmobile store last week.  Of course, it has spontaneously rebooted 3 times so Gingerbread will be welcome…

  • Fishyness continues:  I was able to purchase one in a Tmobile store last week.  Of course, it has spontaneously rebooted 3 times so Gingerbread will be welcome…

  • As an owner of G2x… I too need to know. I am annoyed with mine.

    • Henderson

      sua krioula cheirosa,vem pra florida tomar um solzinho…vem nenem !! lol

    • Henderson

      sua krioula cheirosa,vem pra florida tomar um solzinho…vem nenem !! lol

    • Henderson

      sua krioula cheirosa,vem pra florida tomar um solzinho…vem nenem !! lol

  • @LGUSAMobile just tweeted that they are working with tmobile to give an update to their valued customers and included #g2x. So hopefully they say something soon.

  • @LGUSAMobile just tweeted that they are working with tmobile to give an update to their valued customers and included #g2x. So hopefully they say something soon.

  • Anonymous

    As a G2 owner, I’m glad I didn’t update to G2X.   Hope you guys with the G2X get a fix soon…this is ridiculous.  

  • Anonymous

    As a G2 owner, I’m glad I didn’t update to G2X.   Hope you guys with the G2X get a fix soon…this is ridiculous.  

  • Gac

    Being out of stock is just an excuse, on what I believe. Because if they continue selling the g2x with the issues on which they cant find a way to fix, their reputations will be in danger. Could also mean that they don’t want more customers to suffer

  • Micah

    I am not so concerned with what appears to be software issues – it’s the hardware issues (i.e. overheating and shutting down and screen bleeding) that really irk me.

  • Micah

    I am not so concerned with what appears to be software issues – it’s the hardware issues (i.e. overheating and shutting down and screen bleeding) that really irk me.

  • CHE

    …you think they care about? its all about profits my friend. capitalism sucks…

    • cws

      “capitalism sucks” really? Whats your solution socialism? Yea thats promising.

      • guest

        technically, the us is a socialist nation. the government took over ally financial, citibank, aig, gm, chrysler, issues social security checks, unemployment checks and insures americans with medicare and medicaid… those are all moves of a socialist government.

    • cws

      “capitalism sucks” really? Whats your solution socialism? Yea thats promising.

    • cws

      “capitalism sucks” really? Whats your solution socialism? Yea thats promising.

  • CHE

    …you think they care about? its all about profits my friend. capitalism sucks…

  • Ahhaha

    its being done on purpose waiting for the gingerbread to drop 

  • Gac

    Sensation anyone?

  • Gac

    Sensation anyone?

  • doulos2k

    On my third device and it’s still buggy. I’ve actually gotten used to hard resetting in order to have a decent phone for a season while I await the supposed bug fix. Thankfully, I got mine from Costco and I have a 90 day satisfaction guarantee so I can always trade up later if somehow the update doesn’t fix it… but I really want this phone to work. Overall, I love the phone, but there is certain software that just guarantees reboot hell so I keep certain things uninstalled and it definitely helps (basically, most things that are low-level like other keyboards or system monitors seem to have given all three of my G2Xes fits).

  • doulos2k

    On my third device and it’s still buggy. I’ve actually gotten used to hard resetting in order to have a decent phone for a season while I await the supposed bug fix. Thankfully, I got mine from Costco and I have a 90 day satisfaction guarantee so I can always trade up later if somehow the update doesn’t fix it… but I really want this phone to work. Overall, I love the phone, but there is certain software that just guarantees reboot hell so I keep certain things uninstalled and it definitely helps (basically, most things that are low-level like other keyboards or system monitors seem to have given all three of my G2Xes fits).

  • MrMr

    Thanks for making this post. I’m glad to hear that LG tweeted they are working with T-Mobile in getting these issues fixed. I’m hoping the random restarts and quirkiness will be fixed in the Gingerbread update and it’s just software issues and not hardware issues. 

    If it’s hardware issues, I wonder if they would have some sort of .. free recall where you get a new one.. 

  • MrMr

    Thanks for making this post. I’m glad to hear that LG tweeted they are working with T-Mobile in getting these issues fixed. I’m hoping the random restarts and quirkiness will be fixed in the Gingerbread update and it’s just software issues and not hardware issues. 

    If it’s hardware issues, I wonder if they would have some sort of .. free recall where you get a new one.. 

    • None

      Never going to happen.  Easier and cheaper to deny deny deny…

  • V. Diddy, no relation!

    I freaking love my g2x. But I do realize that certain batches have issues. So I hope tmo and lg get their act together because this is a great piece of hardware.

  • V. Diddy, no relation!

    I freaking love my g2x. But I do realize that certain batches have issues. So I hope tmo and lg get their act together because this is a great piece of hardware.

    • Smartloom

      I am on 3rd set and this last one seems to be working fine with no bugs so far.  Only difference I notice is that model number is little different.  Old 2 sets were LGP999DW and the last one is LGP999DWF.

      • Michaeljsletten

        dw and dwf are refurbished models

      • Michaeljsletten

        dw and dwf are refurbished models

    • Smartloom

      I am on 3rd set and this last one seems to be working fine with no bugs so far.  Only difference I notice is that model number is little different.  Old 2 sets were LGP999DW and the last one is LGP999DWF.

  • Henderson

    im looking for a lawer, im gonna lawsuit tmobile for the $1060 i spend in 2 bad devices!

    • stoneyjonez

      Good luck suing a company that doesn’t manufacture the device.

      • Micah

        T-Mobile put their name on it.

    • stoneyjonez

      Good luck suing a company that doesn’t manufacture the device.

    • None

      If you are having trouble trying to find a lawey, try “lawyer” in the phonebook.  :)

    • None

      If you are having trouble trying to find a lawey, try “lawyer” in the phonebook.  :)

  • Jgarcia

    I too have had 5 different devices and all reboot and freeze.  In my last conversation with Tmobile (3rd level of customer care) they finally met me half way by upgrading to a Sensation for a minimal upgrade charge.  I received it yesterday and finally a phone that works.  

    The G2X per a Tmobile representative told me that the Gingerbread update will take place in 2 weeks.    I still have the G2X, I’m looking forward to Gingerbread on that device.  

    The same rep told me that all the G2X that his store sold were returned for the same issues.  I think this is a BIG problem that Tmobile is trying to keep under the radar.

  • Jgarcia

    I too have had 5 different devices and all reboot and freeze.  In my last conversation with Tmobile (3rd level of customer care) they finally met me half way by upgrading to a Sensation for a minimal upgrade charge.  I received it yesterday and finally a phone that works.  

    The G2X per a Tmobile representative told me that the Gingerbread update will take place in 2 weeks.    I still have the G2X, I’m looking forward to Gingerbread on that device.  

    The same rep told me that all the G2X that his store sold were returned for the same issues.  I think this is a BIG problem that Tmobile is trying to keep under the radar.

    • None

      I do not think they are doing a doog job keeping it under the radar.

    • None

      I do not think they are doing a doog job keeping it under the radar.

  • Savagedragon2k1

    I have had my G2x since day one and though it has rebooted a few times I found that it doesn’t happen so often that I needed to return it. If you turn off power controls it runs much better and rarely reboots. This isn’t necessarily a fix but it definitely helps.

  • There are numerous factors here as to why T-mobile is not currently stocking the G2x. The numerous bugs that David mentioned above are a factor, but of course they can be fixed with an update. Similar to the GPS issue Samsung had with the Vibrant, at least the phone was in consumer hands. This issue seems to lie more with the fact that there are manufacturing issues. The most common seems to be the light leak issues and dust gathering under the screen, those obviously cant be fixed with an update so they seem to be holding back on stock until they are sure its fixed. LG came to the smartphone market a top player but is basically handing it to HTC and their Sensation because of this.

    • Dust under the screen? haven’t gotten that and I have 2 pairs of pants with dusty pockets haha.. the duston the side though.. that’s pretty annoying.

  • Micah

    I tried exchanging for Sensation because I am so fed up, but was duped into letting my remorse period lapse by T-Mobile – I was told the overheating was due to a bad battery, I waited for a replacement, by the time it came and I was able to test my remorse period lapsed. 

    • Anonymous

      I bought my G2x on April 20th. T-Mobile exchanged it for a Sensation last Wednesday (June 15th). Go back and complain until they treat you properly as a customer. The manager of the store that did this was telling me there was not a singl ething he could do. I grabbed a chair and pulled it right up in front of him and got comfortable. Then I asked him to do whatever he needed to to fix my phone so I could leave with a working one. I left with a Sensation 15 minutes later.

  • Micah

    I tried exchanging for Sensation because I am so fed up, but was duped into letting my remorse period lapse by T-Mobile – I was told the overheating was due to a bad battery, I waited for a replacement, by the time it came and I was able to test my remorse period lapsed. 

  • Micah

    I tried exchanging for Sensation because I am so fed up, but was duped into letting my remorse period lapse by T-Mobile – I was told the overheating was due to a bad battery, I waited for a replacement, by the time it came and I was able to test my remorse period lapsed. 

  • TypicalWhitePerson

    Because everyone who doesn’t wear glasses and visit Cnet and Engadget 24/7, wants an iPhone… perhaps… 

    • I don’t wear glasses and do read cnet and engadget.  Can t-mobile get the N9 please.

    • I don’t wear glasses and do read cnet and engadget.  Can t-mobile get the N9 please.

  • Henderson

    is possible to  lawsuit tmobile for this???  help !!! im goin to do !

    • thaghost

      If you do I’m in bbulani1@yahoo.com. Let new know.

      • thaghost

        Let Me* know

        • None

          As the “never again Samsung!!” people how that went for them?

        • Skylark

          I was one of the “never again Samsung” and bought the G2x… Samsung is looking good about now.

        • None

          I bet! 
          I said the same for Motorola (never again Motorola) but you quickly realize there is not much difference in the manufacturers after a while. 
          Hit or Miss?  You never know anymore.  When I buy a phone these days, I just assume I am automatically a beta-tester because every phone has problems and it appears they use the customer as their beta tester.
          And to follow that, each company seems to toss up as many models as they can, with hopes that something “sticks”.  I mean Jesus, Samsung is gonna’ hurt somebody the way they sling around new models on a weekly basis.

        • None

          As the “never again Samsung!!” people how that went for them?

  • love the phone has had to be hard reset twice getting a replacement to day  they now charge 20 dollars for a handset exchange if you dont have insurance, with insurance it is 5.00 still bad business if you ask me

  • love the phone has had to be hard reset twice getting a replacement to day  they now charge 20 dollars for a handset exchange if you dont have insurance, with insurance it is 5.00 still bad business if you ask me

  • love the phone has had to be hard reset twice getting a replacement to day  they now charge 20 dollars for a handset exchange if you dont have insurance, with insurance it is 5.00 still bad business if you ask me

  • love the phone has had to be hard reset twice getting a replacement to day  they now charge 20 dollars for a handset exchange if you dont have insurance, with insurance it is 5.00 still bad business if you ask me

  • love the phone has had to be hard reset twice getting a replacement to day  they now charge 20 dollars for a handset exchange if you dont have insurance, with insurance it is 5.00 still bad business if you ask me

  • the G2x is still showing as available through the online upgrade service.

    • Which you totally stole from me talking about it over gTalk!

      • dexi

        Ha Ha HA!!!

    • Which you totally stole from me talking about it over gTalk!

    • Which you totally stole from me talking about it over gTalk!

  • Armaghan

    Here is another view (just throwing this out there for conspiracy theorist)…
    Since G2x does not support ATT’s 4G bands, TMO may be holding off on the devices to see if the merger actually goes through, and approved by FCC. If it does, then, they’ll slowly drop this device altogether from their inventory and from the face of the earth…

  • Mahgninnuc68

    After rooting mine and applying the leaked gingerbread I have had no issues with rebooting, overheating or freezing. The battery life still sux.

    • Victor19

      Try the most recent Eagles Blood 2.3.4 ROM. The battery life is significantly improved. I still have 20+ percent battery at the end of the day with moderate-heavy use.

    • Victor19

      Try the most recent Eagles Blood 2.3.4 ROM. The battery life is significantly improved. I still have 20+ percent battery at the end of the day with moderate-heavy use.

    • Victor19

      Try the most recent Eagles Blood 2.3.4 ROM. The battery life is significantly improved. I still have 20+ percent battery at the end of the day with moderate-heavy use.

    • Victor19

      Try the most recent Eagles Blood 2.3.4 ROM. The battery life is significantly improved. I still have 20+ percent battery at the end of the day with moderate-heavy use.

    • Victor19

      Try the most recent Eagles Blood 2.3.4 ROM. The battery life is significantly improved. I still have 20+ percent battery at the end of the day with moderate-heavy use.

  • Guest

    I called Tmobile last weekend about signing up and i asked about the g2x and when I asked about the G2x they said they took it offline because of the numerous issues with the phone.

    I assume they aren’t going to sell a product that’s broken, but at the same time, it makes sense to at least TELL people what is going on.

  • Samer

    I just talked to T-Mobile TS team and talked to the manager there and he told me that the time they have for gingerbread and the driver fixes is coming in mid summer.

  • Samer

    I just talked to T-Mobile TS team and talked to the manager there and he told me that the time they have for gingerbread and the driver fixes is coming in mid summer.

  • Mehrizi

    I love my g2x. Some issues but not anymore than I had with the several blackberrys. I would like quicker updates but thyself life. T-mobile is just acting like AT&T. So we either have to deal with it or go to the other carriers that suck too.

  • Mehrizi

    I love my g2x. Some issues but not anymore than I had with the several blackberrys. I would like quicker updates but thyself life. T-mobile is just acting like AT&T. So we either have to deal with it or go to the other carriers that suck too.

  • Ok, I sent a tweet to @TmoNews, but I figured I would type
    my story here.

    I bought my mom a g2x for an early mother’s day present back
    at the end of April.  The phone worked
    great she told me, up until a week ago. 
    Every time she would power off the phone and then power it on, the phone
    would do a complete system wipe.  She wasn’t
    pressing any key combinations, just the power button, yet the phone would
    completely wipe itself without fail, every time.

    I headed into a T-Mobile store, and the sales person said I
    wasn’t the first person to have that problem and there had been at least two
    others.  He said to call T-Mobile and see
    what they could do.

    I called T-mobile and was transferrerd to a high-level
    tech.  I told him my story and he said
    that was so unusal and he looked at his notes for known issues and that that
    wasn’t on them.  He put me on hold while
    he went to process the exchange.  About 2
    minutes later, he comes back and tells me that “HTC has said there’ll be a fix
    soon…” I interrupted him and reminded him it was an LG phone.  “My apologies, HTC makes a lot of android
    phones, anyway there will be a fix coming out soon that addresses your issue of
    apps deleting themselves.  I replied “Apps
    aren’t deleting themselves, the system is reformatting everytime it’s powered
    on, I don’t believe that’s software as it’s only recently happened, which
    usually has to do with hardware finally starting to go bad.  “My notes say not to process an exchange
    because your issue of apps deleting themselves will be fixed in an update
    coming very soon”  I replied, “Look, I’m
    not a noob when it comes to android, I know my way around the phones and this
    is a textbook hardware failure, if I don’t do this exchange and the problem
    persists after the update and I have to call, I’ll be very angry.”  “We can’t play what ifs sir.” Again, I
    replied “Look first you tell me that the issue is unique  and you’ll process the exchange, then  you double back on what was said and
    completely change the symptoms I told you.” “An update is coming soon to
    address that issue you’re having” I replied, “Look I know how soon works in the
    tech world.  Motorola cliq users were
    told they would get android 2.1 soon and it took over a year.  I’ve been told that soon my free upgrade to
    LTE will be available for my Xoom and that was in February, so don’t tell me an
    update is coming soon.”  He said, “Well
    if you only have your phone format itself when it’s powered up then I would
    just leave it on 24/7 until the update comes out.”

    The last line is where I lost it.  I don’t want to be a dick to tech support, I
    used to do it for a while and I know what it’s like, but to double back on what
    he told me and then to suggest I leave the phone on 24 hours a day is what
    caused me to lose it.  He told me that
    the notes say not to process an exchange for g2x phones, and I had to get nasty
    for him to do so.  The fact is there is
    something wrong with a significant batch of phones in regards to hardware and
    then there are the software issues that almost everyone seems to be suffering for.  I’d like an explanation for T-mobile about
    this and if there is a problem with the phone, man up, issue a recall or a
    trade up to a different phone.  I didn’t
    upgrade a phone on a contract, I bought it for 540 dollars with tax out of
    pocket and while I understand that sometimes things fail, the runaround from
    T-Mobile is what I expect from ATT not them.

  • They’re having hardware issues. Simple as that. #G2X #NeedsFixing

  • Anonymous

    I was just able to do an early upgrade on my line to a G2x, got it a few days ago.
    Directly after I ordered it, it was out of stock again online.

  • Worddc

    I have had 3 G2x’s now and all of them have light leaks and randomly restart.  They told me that it is the apps that I have on my phone and to delete them….tell me this, why have an android super phone if I can’t have apps on it!!!  Anyone else having issues with restarts from: facebook, pulse, flixster, kayak, redbox, engadget, mycast weather, or handcent sms?

    • Anonymous

      I have 120 apps on mine and have had no restarts. Have facebook, redbox, engadget and handcent sms out of your list.

    • Anonymous

      I have 120 apps on mine and have had no restarts. Have facebook, redbox, engadget and handcent sms out of your list.

    • Anonymous

      I have 120 apps on mine and have had no restarts. Have facebook, redbox, engadget and handcent sms out of your list.

    • Anonymous

      I have 120 apps on mine and have had no restarts. Have facebook, redbox, engadget and handcent sms out of your list.

      • None

        OMG, I cannot even think of 120 apps worth loading.

      • None

        OMG, I cannot even think of 120 apps worth loading.

        • The ATL Guy

          There are some mighty fine fart apps you should check out!

        • Anonymous

          I have most of the free daily apps from the Amazon market, most of which are random games I never heard of until I saw them there.

      • None

        OMG, I cannot even think of 120 apps worth loading.

      • Worddc

        Oh, so your the 1 person who got a decent G2x, I heard about you!

    • Anonymous

      I have 120 apps on mine and have had no restarts. Have facebook, redbox, engadget and handcent sms out of your list.

    • Cameron W3st

      The firs time I called customer service they told me the same thing…and guess what? I had done a master reboot 3 days before and hadn’t downloaded ANYTHING…only apps on the phone were the ones that came on it…that i CANT get rid of…

      sounds mighty fishy to me

      • Ryan

        My Account was causing the wifi issues for me. I rooted the first day, deleted the app, and it’s all good now. I’m going to delete all the other Tmobile crapware soon too, as they suck up memory (always running)

      • Ryan

        My Account was causing the wifi issues for me. I rooted the first day, deleted the app, and it’s all good now. I’m going to delete all the other Tmobile crapware soon too, as they suck up memory (always running)

    • Cameron W3st

      The firs time I called customer service they told me the same thing…and guess what? I had done a master reboot 3 days before and hadn’t downloaded ANYTHING…only apps on the phone were the ones that came on it…that i CANT get rid of…

      sounds mighty fishy to me

    • renter

      My myrouch 4g restart sporadically.
      Of course people love to say it’s an app but WTF?
      YA enjoy your POS android phone BUT don’t add alot of apps!
      I am about ready to go Apple or W7

  • Anonymous

    Went on my lunch break to a T-Mobile store and asked if they had any G2X’s I could test out. They said no. They said they weren’t allowed to sell any and had to return what they had back to LG. I asked how come and they said, screen issues and constant reboots. They were not given an ETA when they would get new batches.

  • Anonymous

    I guess patients is a virtue… Foh! Yeah, that’s right, I’m on my fourth one and I’m ready to snap this thing in half if we don’t get no Gingerbread love soon, real soon! C’mon T-Mo, let’s spike the juice.

  • biggloulou

    The phone just sucks . Get a sensation and just wait for root and be happy .

    • Rdm321979

      Riiiight and have connectivity issues. Get an iPhone, don’t wait for anything and be happy.

      • None

        As soon as it shows up on TMO shelves, it is mine!

    • Rdm321979

      Riiiight and have connectivity issues. Get an iPhone, don’t wait for anything and be happy.

    • Anonymous

      or get the g2x and root it now and be happy…i rooted mines since day one and have not experienced any of these problems.

      try recording a video on the sensation and playing it back…it won’t work. 

  • Victor19

    I have a “good” G2x, rooted it and running a Gingerbread ROM. I have no problems, the hardware is sweet and and running Gingerbread means I don’t have to wait for the update. That said, I can understand the frustration. I took a calculated risk and it paid off.

  • Victor19

    I have a “good” G2x, rooted it and running a Gingerbread ROM. I have no problems, the hardware is sweet and and running Gingerbread means I don’t have to wait for the update. That said, I can understand the frustration. I took a calculated risk and it paid off.

  • Victor19

    I have a “good” G2x, rooted it and running a Gingerbread ROM. I have no problems, the hardware is sweet and and running Gingerbread means I don’t have to wait for the update. That said, I can understand the frustration. I took a calculated risk and it paid off.

  • Jabombardier

    I think my reboots have stopped altogether. Either that or continues to be infrequent. What is more frequent but still rare is the power down that happens when in standby. Luke leak issues go unnoticed. Works stellar otherwise. GINGERBREAD is around the corner. So i am not worried.

  • Crookedassfoo

    Its not out of stock..T-Mobile isn’t selling it because of the issues and are waiting for the fix…we actually still have them in our store and we are able to sell them…but no further ones are gonna be available until the fix

  • dexi

    It is strange because yesterday (06.20.2011) I bought it through my account on tmobile.com. I have “even more plus plan”, and I used “upgrade” option. I pade $399 (full price). Today it was even available at a store in NJ. Only the tmobile main web page has it “out of stock.”

  • Rdm321979

    Because it is a piece….that’s why it is out of stock. Android is to phones what windows is to PCs.

  • Rdm321979

    Because it is a piece….that’s why it is out of stock. Android is to phones what windows is to PCs.

  • Justenw87

    Once the G2x gets the update it will be better than the sensation… I’m not impressed with the sensation.. Only thing better is the screen resolution no hdmi and for some reason its slower than the g2x… I love my G2x…

    • None

      I do not like the contour screens on either one of them.  Please leave the screen FLAT

    • Deff

      Keep telling that to yourself. The Sensation is slower because its running sense, which I thought I’d hate, but it is actually amazing. And there is an HDMI, you just need to buy the cord. Specs out do the G2X as well, and ill bet you’ve never even held a sensation, you’re just taking other peoples word for it. Go to a t mo store. IM not saying the Sensation blows the G2X out of the water, but I think it is better. And if I were to root my sensation, I’d bet it would be faster than the G2x because it doesn’t have to run the 3D effects on sense. We could talk all day though and you’d still think the G2x ia better, and I’d still think the Sensation is. Oh well.

  • Ccarpenter76

    I’ve had my g2x since the day it came out, really no problems to speak of, got a new free battery but doing the master reset after the fact fixed it, still loving this phone and of course waiting for gingerbread

  • Clearly there is something more than “supply issues” going on. When I took my (first) G2x in about rebooting and battery issues, the associate was halfway through ordering my new one before I finished my explanation of what was wrong. She never even asked to see the phone–clearly, it wasn’t the first time she’d heard of issues with the phone. When I asked her if this was an issue she had been seeing frequently with this device she sighed and said “uh, no” (I obviously didn’t believe her). This is all in stark contrast to when I repeatedly took my old Cliq to same store for issues w/ Bluetooth and overheating. I had to nearly beg them for a warranty replacement then.

    This lack of transparency for subscribers who spend literally thousands of dollars annually is unacceptable. I am with T-Mobile because they are different than the big boys: AT&T and VZW. This lack of transparency is uncharacteristic of the company I have come to evangelize for among my friends. I am out of contract and have been for over a year. This lack of honesty and transparency, if perpetuated, will drive me to Sprint or a regional carrier.

    I expect better from T-Mobile.

    • Mega Pikachu

      You’ll most likely find something about the other carriers that you dislike more than “a device” issue. Working as a T-Mobile sales rep, I answer your customer questions based on what I see at my location, and to be honest, I haven’t seen ONE G2X come back for it’s described issues on this site. You’d have had to beg me too to give you another Cliq because Id have told ya you were going to have issues for the life of that phone LOL.

  • Clearly there is something more than “supply issues” going on. When I took my (first) G2x in about rebooting and battery issues, the associate was halfway through ordering my new one before I finished my explanation of what was wrong. She never even asked to see the phone–clearly, it wasn’t the first time she’d heard of issues with the phone. When I asked her if this was an issue she had been seeing frequently with this device she sighed and said “uh, no” (I obviously didn’t believe her). This is all in stark contrast to when I repeatedly took my old Cliq to same store for issues w/ Bluetooth and overheating. I had to nearly beg them for a warranty replacement then.

    This lack of transparency for subscribers who spend literally thousands of dollars annually is unacceptable. I am with T-Mobile because they are different than the big boys: AT&T and VZW. This lack of transparency is uncharacteristic of the company I have come to evangelize for among my friends. I am out of contract and have been for over a year. This lack of honesty and transparency, if perpetuated, will drive me to Sprint or a regional carrier.

    I expect better from T-Mobile.

  • Clearly there is something more than “supply issues” going on. When I took my (first) G2x in about rebooting and battery issues, the associate was halfway through ordering my new one before I finished my explanation of what was wrong. She never even asked to see the phone–clearly, it wasn’t the first time she’d heard of issues with the phone. When I asked her if this was an issue she had been seeing frequently with this device she sighed and said “uh, no” (I obviously didn’t believe her). This is all in stark contrast to when I repeatedly took my old Cliq to same store for issues w/ Bluetooth and overheating. I had to nearly beg them for a warranty replacement then.

    This lack of transparency for subscribers who spend literally thousands of dollars annually is unacceptable. I am with T-Mobile because they are different than the big boys: AT&T and VZW. This lack of transparency is uncharacteristic of the company I have come to evangelize for among my friends. I am out of contract and have been for over a year. This lack of honesty and transparency, if perpetuated, will drive me to Sprint or a regional carrier.

    I expect better from T-Mobile.

  • Bob

    Overheats. Reboots. Powers off. Need to remove battery. All at least once per day. My Blackberry was ancient, but solid. Buyers remorse. No help in sight.

  • Bob

    Overheats. Reboots. Powers off. Need to remove battery. All at least once per day. My Blackberry was ancient, but solid. Buyers remorse. No help in sight.

  • Gregg Martinson

    I bought a G2X this weekend and have had no problems. 

  • Gregg Martinson

    I bought a G2X this weekend and have had no problems. 

  • Gregg Martinson

    I bought a G2X this weekend and have had no problems. 

  • dexi

    Yesterday (Sunday) I bought G2X through my account on tmobile.com. I clicked “upgrade” and I bought G2X for $399 (full price) with my Even More Plus Plan. Now I am searching for information why the price was so low.

  • Anonymous

    Definitely T-Mobile is holding it back for quality reasons. It’s still been readily available on wirefly and amazon wireless so why else would it be on backorder only at T-Mobile? Surely they have the ability to acquire more stock than outside partners so I feel that they know the issues and won’t sell it. They’re sending a message to LG that says “fix your damn problems and then we’ll order more stock.” As to why they are mum on the reason, I can only speculate that they are worried that if they admit the phone has these problems, no one will want it when it is restocked.

  • Anonymous

    Definitely T-Mobile is holding it back for quality reasons. It’s still been readily available on wirefly and amazon wireless so why else would it be on backorder only at T-Mobile? Surely they have the ability to acquire more stock than outside partners so I feel that they know the issues and won’t sell it. They’re sending a message to LG that says “fix your damn problems and then we’ll order more stock.” As to why they are mum on the reason, I can only speculate that they are worried that if they admit the phone has these problems, no one will want it when it is restocked.

    • seeeeeth

      it’s not currently on back order from amazon as well. i’m going on my second g2x. had it for 9 days.

      • seeeeeth

        it IS on back order from amazon as well. that’s what i meant.

  • Mike

    Will gingerbread help the battery life? I play a game on my phone for no more than 40 minutes and it completely kills my battery (has gone from 90% to 20%)…..

  • Mike

    Will gingerbread help the battery life? I play a game on my phone for no more than 40 minutes and it completely kills my battery (has gone from 90% to 20%)…..

  • Jimpoop

    Every T-Mobile employee that has given out a reason for this is just making it up.  Customer facing employees are not given inside scoop.  Until T-mo releases a definitive explanation then everything we are told but customer service or store employees is just opinion

  • G2Xuser

    i  must be super lucky. i got my g2x from the preorder a day before it came out and it’s been perfectly fine =]

  • renter

    I have been through 2 myrouch 4g’s.
    My 3rd seems OK but does still sporadically restart without warning.
    HTC REFUSES to acknowledge the bad screen issues.
    SHOCKING they aren’t acknowledging the G2x problems.
    Business as usual.

    • FILA

      stuck pixels, i returned my first mytouch 4g cuz of a dead pixel, got a second and in like a month stuck pixels. piece of shit, but now its in cell phone heaven cuz i got so pissed off at the damn thing i bent it in half

    • renter

      Actually after looking at some of the posts maybe LG is the one being proactive?
      Too bad HTC stood by and did nothing while putting out the myrouch with screen issues and random restarts.

    • renter

      Actually after looking at some of the posts maybe LG is the one being proactive?
      Too bad HTC stood by and did nothing while putting out the myrouch with screen issues and random restarts.

  • Anonymous

    a T-Mobile Rep, also my friend, told me that the G2X will stop being sold, maybe that’s why it’s so cheap

  • Anonymous

    a T-Mobile Rep, also my friend, told me that the G2X will stop being sold, maybe that’s why it’s so cheap

  • Anonymous

    a T-Mobile Rep, also my friend, told me that the G2X will stop being sold, maybe that’s why it’s so cheap

    • Deff

      It’s not cheap. It’s even more than the Sensation. Lol..

      • Anonymous

        Full price for the phone is $399 lol

  • Anonymous

    a T-Mobile Rep, also my friend, told me that the G2X will stop being sold, maybe that’s why it’s so cheap

  • Jim

    So tired of large corporation not providing their customers with truth.  Maybe it’s time to give all of our extra money to charities instead of these corporate pigs.

    • Anonymous

      LOL… I was not aware that people were buying phones and service with “extra money.”

      Let me know how that “give our extra money to charities” idea works for you, I’m sure there’s a lot of people in here who think that’s a swell idea and won’t be able to open their wallets fast enough.

    • Anonymous

      LOL… I was not aware that people were buying phones and service with “extra money.”

      Let me know how that “give our extra money to charities” idea works for you, I’m sure there’s a lot of people in here who think that’s a swell idea and won’t be able to open their wallets fast enough.

  • Sam

    I have had issues with this phone. One concern is that the OS does not allow me to save my company tag as signatures on the phone. It defaults to TMo’s tag when I try and save anything. T-Mo says its a LG issue in the software and they are working on a software patch. LG says its T-Mobile and they are keeping it that way for marketing. I have been with them 10 years and have switched from the HTC touch pro 2 to this. The battery life on the G2x seem rather bad also . Any advice as which phone might be the best choice with T-Mo?

  • Sam

    I have had issues with this phone. One concern is that the OS does not allow me to save my company tag as signatures on the phone. It defaults to TMo’s tag when I try and save anything. T-Mo says its a LG issue in the software and they are working on a software patch. LG says its T-Mobile and they are keeping it that way for marketing. I have been with them 10 years and have switched from the HTC touch pro 2 to this. The battery life on the G2x seem rather bad also . Any advice as which phone might be the best choice with T-Mo?

    • Rsx06

      Htc sensation best phone ive ever had its so much better no drop calls or connectivity issues

    • Rsx06

      Htc sensation best phone ive ever had its so much better no drop calls or connectivity issues

  • I sure can’t pick ’em. First the cliq xt, now the update waiting game with this g2x. don’t really care about gingerbread, just fix some bugs for us. C’mon

    • Same here. Although I went O.G. Cliq to G2x. In my nearly two years on Android I have received exactly one OTA update: Cliq going from 1.5 to 2.1.

      I don’t care that they put out a bad phone–stuff happens. I care that they won’t fess up to it. They said we’d have Gingerbread “by summer” well yesterday was the 21st… no OTA update. Broken promises, lack of communication are death to a small competitor like T-Mobile.

  • Cosmo10292

    wow im so happy i got my g2x with no issues whatsoever! the best part is that i got it off contract and i did the payment plan but the thing is the tmo guy didn’t do the payment plan so i walked out only paying 100!!!!!!!!!!

    • zps

      awesome.

    • zps

      awesome.

  • WW

    my local fry’s electronics (atlanta ga area) is not only advertising g2x’s this
    week for $130 for new and upgrading customers, they actually have it in stock
    with a posted price of $120 for those same customers.

  • Anonymous

    Figures. T-Mobile and LG are too p***y to fess up to the real issues of this device. S****y ass quality control and a lack of effort to right the wrongs.

  • Nolagirl1002

    I love my g2x… had it since April. Finally made the switch to android, and could not be happier with this phone… about to root it, but that’s just for personal Modding preferences. Though, unlike iPhone, for you fanboys, I have been using it for two months without immediately having to jailbreak it so it will perform like I want it to… then do it all over again for os updates.

    I have had it freeze up a couple times… pop the battery out, and wow.. everything’s fine. I have lost connectivity occasionally, turn it off and back on, and wow, it’s fine. the battery life’s not amazing, but for a device that’s doing so much so quickly, it’s understandable. Not as great as the old iPhone battery wise, but better than my husband’s old g2, and better than his new sensation… sorry, and my g2x is faster than his sensation, even running golauncher with crazy fun themes. I’m sorry you guys have had so much trouble, cause for me it’s been an amazing phone. Looking forward. To. The official gingerbread update, but about to root it anyway, so… o, it does get pretty hot occasionally when I’m Marathon gaming, but hey, also to be expected when I’m running graphic intensive apps for hours straight. Tmobiles service still blows att out of the ballpark… and it’s an amazing phone. The sensation is also nice, but gotta say my g2x is outperforming the husband’s sensation, which for a tech girl, I get to smirk about.:-] it’s a great phone.

    Not sure why its been out of stock, but hey, I have friends, and a husband, who are little bit jealous, of me. Hope they get more in, and I highly recommend the phone when they do.

  • None

    My old Cliq used to do the same thing.  In my case, it was a faulty CD card.  When it would read the card, it would not recognize it and Blurr would send me to the login screen.  Phone was not actually wiped but it always appeared to be.  This does not sound like you issue if you are certain it is actually wiiped vs. requiring login again repeatedly.  But that was my experience.

    • None

      *SD Card (Ooops)

  • Sprtcarlover

    I have G2x and Sensation. My G2x does have the screen bleeding issue. But its so small that I would have never noticed if I had not looked for it. Other than that. I have had no problems with my G2x it works flawlessly and is faster than my Sensation. Even though the screen is a little smaller the colors are better on the G2x. The Sensation looks more pale or washed out. And did I mention the G2x is blazingly fast. I will be selling one or the other.

  • Auburn99

    I got the same deal and had the phone delivered in 2 days. No problems whatsoever. Still can’t believe I got it for $399 with no contract!

    • Deff

      It’s funny because its (G2X) a 249 upgrade price WITH the mail in rebate. haha. And the Sensation is only 199 upgrade. Weird huh?

  • thaghost

    My g2x worked beautifully…until yesterday. Its dead like a nail. I may end up leaving tmo in the middle of my contract. I don’t want another used g2x that’s gonna break too. Smh

  • thaghost

    My g2x worked beautifully…until yesterday. Its dead like a nail. I may end up leaving tmo in the middle of my contract. I don’t want another used g2x that’s gonna break too. Smh

    • Skylark

       I had the same thing happen to me.  The phone was fully charged in the morning and appeared dead from other causes in the afternoon.  It wasn’t until I plugged it into the charger and it booted that I realized something had drained the battery down to 1% in a matter of hours.  Just sitting idle, no wi-fi, no browsing the web, nothing.

  • Butterball

    Found one on fathers day and so far it works great.

  • Butterball

    Found one on fathers day and so far it works great.

  • Anonymous

    Lucky Goldstar’s issues of late indicates: a failure to communicate. But this is typical of many companies, isn’t it.

    What really frosts me is that manufacturers and carriers are really good at hyping products and generating excitement and interest.  But after making the sale, these same companies get tight-lipped if problems with the product surface.

    Instead of laying low or “hiding out,” companies should work with the online community.  They should participate in the discussion and address first adopters’ concerns. 

    Just as much as companies use the Internet and social media to hype products, manufacturers and carriers should also use Twitter, Facebook, YouTube, blogs, forums and fan sites to face problems head-on.

    • None

      Does it count that TMO does not do a good job of hyping products and generating excitement?  :)

      • Anonymous

        I was thinking that when typing the hyping part.  :)

        It gets them off the hook in not having to provide good customer service.

        T-Mobile’s new slogan: “T-Mobile – For The Ultimate Flat Line Experience”

  • Shatta6693

    I’m reading these blogs and I must say I feel a whole lot better knowing there are users out there who shares my g2x ideals, can ladies and gentlemen do the g2x a favor and go to phonescoop.com and let them know how great our phone is.

  • Zifnab2k

    We went to the store earlier this week to buy my Father in-law a new phone. Ended up going with the Galaxy S 4g (he doesn’t need anything crazy, and wouldn’t know better if we bought him the best of the best). While there, I pointed out the g2x, and mentioned “This one has problems, I returned several of them before giving up”. At which point, to my suprise, the T-Mobile employee said “yea, that phone is a piece of trash. We watched every single unit we sold get returned because of bleeding, and endless reboots, I wouldn’t sell that phone to my worst enemy”. No exaggeration of words here whatsoever, that’s exactly what he told us. To believe that it’s out of stock because it’s popular is foolish. The guy said he 20 in stock, but no one was coming in to buy them anymore, mainly because they’ve been telling customers not to buy it, because they don’t want to process any more returns when they realize it’s garbage.

    To hear a tmobile employee so blatantly rag on a phone proves to me at least that the issues have nothing to do with high demand for the phone. If you enjoy this phone, then that’s good for you, but it doesn’t make it any less defective.

    • Anonymous

      I work in a retail store and ALL my co-workers and I say the same thing to customers who want to buy this paper weight. It being made out of stock online is T-Mobiles way of allowing them to work on updates without having to sell then replace the devices once a fix is out. I’ve talked to our stores LG rep and he claims that there should be an update out by mid July 2011.

  • Zifnab2k

    We went to the store earlier this week to buy my Father in-law a new phone. Ended up going with the Galaxy S 4g (he doesn’t need anything crazy, and wouldn’t know better if we bought him the best of the best). While there, I pointed out the g2x, and mentioned “This one has problems, I returned several of them before giving up”. At which point, to my suprise, the T-Mobile employee said “yea, that phone is a piece of trash. We watched every single unit we sold get returned because of bleeding, and endless reboots, I wouldn’t sell that phone to my worst enemy”. No exaggeration of words here whatsoever, that’s exactly what he told us. To believe that it’s out of stock because it’s popular is foolish. The guy said he 20 in stock, but no one was coming in to buy them anymore, mainly because they’ve been telling customers not to buy it, because they don’t want to process any more returns when they realize it’s garbage.

    To hear a tmobile employee so blatantly rag on a phone proves to me at least that the issues have nothing to do with high demand for the phone. If you enjoy this phone, then that’s good for you, but it doesn’t make it any less defective.

  • Zifnab2k

    We went to the store earlier this week to buy my Father in-law a new phone. Ended up going with the Galaxy S 4g (he doesn’t need anything crazy, and wouldn’t know better if we bought him the best of the best). While there, I pointed out the g2x, and mentioned “This one has problems, I returned several of them before giving up”. At which point, to my suprise, the T-Mobile employee said “yea, that phone is a piece of trash. We watched every single unit we sold get returned because of bleeding, and endless reboots, I wouldn’t sell that phone to my worst enemy”. No exaggeration of words here whatsoever, that’s exactly what he told us. To believe that it’s out of stock because it’s popular is foolish. The guy said he 20 in stock, but no one was coming in to buy them anymore, mainly because they’ve been telling customers not to buy it, because they don’t want to process any more returns when they realize it’s garbage.

    To hear a tmobile employee so blatantly rag on a phone proves to me at least that the issues have nothing to do with high demand for the phone. If you enjoy this phone, then that’s good for you, but it doesn’t make it any less defective.

  • Zifnab2k

    We went to the store earlier this week to buy my Father in-law a new phone. Ended up going with the Galaxy S 4g (he doesn’t need anything crazy, and wouldn’t know better if we bought him the best of the best). While there, I pointed out the g2x, and mentioned “This one has problems, I returned several of them before giving up”. At which point, to my suprise, the T-Mobile employee said “yea, that phone is a piece of trash. We watched every single unit we sold get returned because of bleeding, and endless reboots, I wouldn’t sell that phone to my worst enemy”. No exaggeration of words here whatsoever, that’s exactly what he told us. To believe that it’s out of stock because it’s popular is foolish. The guy said he 20 in stock, but no one was coming in to buy them anymore, mainly because they’ve been telling customers not to buy it, because they don’t want to process any more returns when they realize it’s garbage.

    To hear a tmobile employee so blatantly rag on a phone proves to me at least that the issues have nothing to do with high demand for the phone. If you enjoy this phone, then that’s good for you, but it doesn’t make it any less defective.

  • Martha

    I have the phone. It is most decidedly not a piece of trash. Maybe I got lucky. I got it within a week of it being released. Every once in a while (maybe twice) it has reset. Once I had to remove / replace the battery. It is no buggier than any of the three iPhones I previously owned (I still have an iPhone 4). It is a great phone, super fast and smooth. As to why they don’t have any, I cannot guess. 

    • Neoprimal

      There’s not a single Nvidia Tegra 2 device out there that hasn’t been reported to spontaneously reboot every now and again or freeze/lockup when unplugged from being charged. I have experienced this with:

      Viewsonic GTablet (Owned it)
      Asus Transformer (Used it for a while)
      Acer A500 (Own it)
      Motorola Xoom (Used it for a while)
      LG G2x (Used it for a while)

      Unfortunately there’s nothing linking the behavior to Nvidia directly so unless someone performs a thorough test there’s no way to know for sure what’s up and the issues are sporadic in that it may occur a lot for one person and 1 in 10 times for another so it’s difficult to pinpoint it. I do know that as of 3.0.1, my A500 still has the issue sometimes and my Viewsonic GTablet before I sold it, had it infrequently but had it nevertheless. 

      My experience with the G2x is identical to my A500 and could be reproduced easily. Simply charge these things overnight (8hrs or so) and there’s a 90% chance that when they are removed from the charger, they freeze/lock. It can be instant or within the first 5m of use but it happens much of the time and if it doesn’t…expect a reboot somewhere along the line.

      The other devices would freeze while doing something, the xoom froze while dealing with apps and certain games. The TF froze normally while browsing or gaming but what is connecting them all is that this only happens after being removed from the charger while being powered on. 

      The A500 runs for days without a single problem – no reboots, no freezes if I charge the unit while it’s off and turn it on AFTER I remove the charger. Unfortunately I no longer have the G2x to test this possible solution. I also haven’t tested the devices after they’ve been updated to 3.1 so I dont know if the issue has been addressed. All I can say for the G2x is I hope that GB brings a fix because the issue is extremely annoying and I could not live with a cell phone that had these issues (with the tablet, I just turn it off before bed/charging or before I’m about to unplug it, but for a phone that you may just have to unplug and run out of the house with…I imagine it being very inconvenient)

  • Martha

    I have the phone. It is most decidedly not a piece of trash. Maybe I got lucky. I got it within a week of it being released. Every once in a while (maybe twice) it has reset. Once I had to remove / replace the battery. It is no buggier than any of the three iPhones I previously owned (I still have an iPhone 4). It is a great phone, super fast and smooth. As to why they don’t have any, I cannot guess. 

  • Crowyer

    3rd or 4th? Try 6th or 7th in a month.

  • Crowyer

    3rd or 4th? Try 6th or 7th in a month.

  • dexi

    My friends, the phone is not a piece of trash, as Martha stated. If you upgrade Android the phone works like a charm. You can find a leaked beta version of upgrade. Except the strange backlite (in one corner the light is a little too bright), there is no more issues with the phone.

  • mikafred

    I’m switching from a BlackBerry to a G2x. It will be here today actually…..not liking what I’m reading about this thing….any hint of trouble and it’s gonna go back………

  • Vayala518

    okay so i broke my g2x luckily i had insurance on it . i had to wait 2 weeks due to out of stock and now finally back in stock. okay so i ordered it, it should come tomorrow  hopefully new update !

  • Vayala518

    okay so i broke my g2x luckily i had insurance on it . i had to wait 2 weeks due to out of stock and now finally back in stock. okay so i ordered it, it should come tomorrow  hopefully new update !

  • Vayala518

    okay so i broke my g2x luckily i had insurance on it . i had to wait 2 weeks due to out of stock and now finally back in stock. okay so i ordered it, it should come tomorrow  hopefully new update !

  • pioneers2001

    So just today I called T-Mobile once again explaining to them all of the problems both my wife and I are having with our G2X phones.  We both experience the reboots, bad battery life, and overheating.  While the customer service reps are ALWAYs extremely helpful, up until this point they had nothing in their control to help me.  TODAY however, they mentioned that it looks like they are sending out the LG GX2 Star P999 as a replacement for the G2X.  Apparently it is the same phone so they say, however I’m not sure.  From the little research I was able to do, it does appear to be the same, however it looks like it has actually been out for quite some time now, maybe as another name in other countries.  Does anyone know anything about these phones?  I don’t want to accept them as being a direct replacement if they are in fact not.  

  • pioneers2001

    I forgot to include in my previous post the phone that it appears was the “other name” as the Optimus 2X

    • Kamil Wierzbicki

      It looks like it is European version of the G2X. Pray that it will work with TMobile’s 4G.

    • Kamil Wierzbicki

      It looks like it is European version of the G2X. Pray that it will work with TMobile’s 4G.