T-Mobile Reports First Quarter 2011 Results

T-Mobile reported their first quarter 2011 results this morning ending up with a net customer loss of 99,000 in the first quarter compared to 77,000 in the first quarter of 2010. T-Mobile USA now serves 33.63 million customers at the end of Q1 2011 down from 33.73 million at the end of the fourth quarter of 2010. Contract customer losses of 471,000 in the first quarter were the “primary driver” as T-Mobile suffered due to competitive pressure. The prepaid market continues to be a T-Mobile strength with 372,000 net customer additions. T-Mobile currently has 9.1 million customers using 3G/4G smartphones which is a net increase of nearly 1 million in the first quarter of 2011. T-Mobile’s 4G network currently covers over 200 million people in 170 markets with upgrades to HSPA+ 42Mbps currently underway. T-Mobile hopes to have more than 140 million people covered by the faster speeds by mid-2011.

“We continue to drive our strategy and lay the foundation for improved future performance and have seen some positive trends in the quarter as evidenced through data ARPU growth rates,” said Philipp Humm, President and CEO of T-Mobile USA. “The success in our data business has been driven by our 4G network message, our compelling 4G device offerings and our attractive data plans; however, we still have challenges facing our business as evidenced by high contract churn and contract customer losses in the first quarter of 2011.”

There was of course, a choice quote about the upcoming AT&T deal:

“The first quarter shows a mixed picture with positive trends in the development of data ARPU. Our deal with AT&T announced a few weeks ago will not change the focus of our US business. Until the closing of the deal, T-Mobile will continue to challenge its competitors and compete aggressively in the US market,” said René Obermann, CEO of Deutsche Telekom.

Some T-Mobile first quarter 2011 highlights:

  • On March 20 2011, Deutsche Telekom AG and AT&T Inc. entered into a definitive agreement under which AT&T will acquire T-Mobile USA from Deutsche Telekom in a cash and stock transaction valued at approximately $39 billion, subject to adjustment in accordance with the agreement. The agreement has been approved by the Board of Directors of both companies, and is expected to provide an optimal combination of network assets to add capacity and provide an opportunity to improve network quality in the near term for the customers of both companies. In particular, the transaction is important to address spectrum constraints and gives T-Mobile USA customers a clear path to take advantage of new generation LTE (Long Term Evolution) services. The transaction is expected to close in the first half of 2012, subject to regulatory approvals and other closing conditions. As part of the transaction, Deutsche Telekom will receive an equity stake in AT&T that, based on the terms of the agreement, would give Deutsche Telekom an ownership interest in AT&T of approximately 8 percent and one seat on the AT&T Board of Directors.
  • In the first quarter of 2011, T-Mobile unveiled a broad lineup of leading devices including the new Dell™ Streak™ 7 – the first 4G tablet in the U.S., the Galaxy S™ 4G – the fastest 4G smartphone running on America’s Largest 4G network, the T-Mobile myTouch® 4G, the T-Mobile G2® with Google™, and mobile broadband products such as the Rocket™ 2.0 Laptop Stick and the Dell™ Inspiron™ Mini 10 4G netbook. In addition, T-Mobile recently launched the T-Mobile Sidekick® 4G™ by Samsung, the T-Mobile G2x™ with Google™ by LG, and the T-Mobile G-Slate™ with Google™ by LG.
  • On January 6, 2011, at the 2011 International Consumer Electronics Show, T-Mobile USA President and CEO Philipp Humm highlighted the company’s network leadership, supported by Nielsen data confirming that T-Mobile USA delivered on average the fastest wireless data performance in the top 100 U.S. markets during the second half of 2010.
  • On January 6, 2011, T-Mobile USA Chief Operations Officer Jim Alling announced a new structure for T-Mobile USA’s field teams designed to shift business responsibility and accountability closer to customers.Twenty-three geographic regions will each be led by a Vice President General Manager (VP GM) with full profit and loss accountability. Each VP GM will have direct responsibility for all sales across all channels in a region, including business sales.
  • On March 16, 2011, T-Mobile USA was recognized by the Ethisphere Institute as one of the 2011 World’s Most Ethical Companies, which marks the third consecutive year that T-Mobile USA has received this distinction. This is a significant achievement and recognition of the compliance/ethics/governance program at T-Mobile USA, showing commitment to ethical leadership and corporate social responsibility. T-Mobile USA was also the only US wireless telecommunication service provider listed this year.
  • On April 26, 2011, T-Mobile USA’s G2x with Google by LG was named the best Android smartphone in America by PC Magazine. According to the publication, “The loaded T-Mobile G2x with Google is the fastest, smoothest Android smartphone available today.”

If you enjoy financial numbers you can head on over to Yahoo News and read the entire financial breakdown.

 

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  • Anonymous

    First? Wow lost half a million contract customers, that is real bad, AT&T better hurry up and close or there will be nothing left.

  • http://www.hornypharaoh.com/ Dianawish

    Man, Tmobile is really going down! With this much deficient in just the first half of the year, I can’t belive they would do much better by the end of 2011.

  • http://pulse.yahoo.com/_RBOCBZYY5EHVZ5MMEPYJMYG4QA Glenn

    The uncertainty is a killer . The quicker a yay or nay can be given to the merger the better for everyone . As a TMO off contract customer I feel like a hostage . It is understandable as to why someone would remove themselves from this situation . People like security .

  • Anonymous

    Wow…my beloved Magenta. Still love you though….hang in there. I wonder what AT&T is buying into then??

    • http://pulse.yahoo.com/_RBOCBZYY5EHVZ5MMEPYJMYG4QA Glenn

      A monopoly on the GSM standard until their LTE network is rolled out around 2050 .

      • Anonymous

        Believe ATT will rapidly deploy their LTE in order to keep up with VZW. ATT may add our 10, 20, 30 million whatever of TMO’s subscribers but with VZW already having LTE up and running they will easily close that gap before ATT turns on their first tower.

  • joe361

    Why does T-Mobile continue to lose post paid customers?

    • ColdFeet

      Because everyone hates Verizon, AT&T, and Sprint and would NEVER leave T-Mobile for them. And in case anyone missed it, that was sarcasm.

    • http://micronokiadev.wordpress.com/ bluechrism

      Not sure how Even More Plus customers are figured in to this – Postpaid but non-contract??? The plans are cheaper than the contract plans (you just don’t get a phone subsidy) and if this has any effect on the reported numbers of contract customers. However, i’m certain that customer loss is a reaction to the AT&T takeover news.

      • joe361

        I don’t buy the take over news as a reason. T-Mobile has been losing customers before the announcement.

  • Rfgenerator

    ATT doesn’t honestly care how many customers T-Mobile has currently or at the close of the sale. They want the bandwidth to squat on and keep away from competitors, while also removing a lower price competitor from the field, giving them (and Verizon) to increase their precious ARPU numbers while minimizing the need to actually spend any capital $$. I suspect by the time this deal closes T-Mobile may have lost about to 30 to 40% of the customers they had last year. Also despite T-Mobile’s statements there is going to be a time in the not too distant future when T-Mobile will no longer be releasing phones because of the uncertainty of the 3G network future of T-Mobile post-sale.

  • Kellyxlynn

    It’s just like stocks. Customers go up or down. I think of tmobile as a specialty store so once the numbers go down it will be an exclusive club

  • Anonymous

    So is $3B and some extra spectrum supposed to dramatically turn these numbers around to the point where DT won’t feel the need to sell us off? I’d like to believe that but we’re all on a cruise ship that has a slow leak and floaties won’t do the trick.

    • Petey

      Agree, T-Mobile been trying very hard to have good plans, good android phones, work on their network, & etc, but yet they’re still going down hill. I guess people are not just interested in what T-Mobile have to offer. :(

      • Anonymous

        I’m enjoying the cruise and it’s perks :-(

  • Petey

    I’m not surprised with this. With all the good/super phone they have, Yet, they still unable to attract customer, instead lose even more customer. I’m thinking some had left due to the Verizon iPhone. They will start gaining when they start carry the iPhone.

    Yes some/most may think the iphone suck this and that… but there’s a high demand for that, and if u don’t carry it… people will leave to just get the phone. I’m thinking of leaving for the iPhone too after using android but what keeps me staying is that I still have hope that the next refresh iphone might have aws and come to t-mobile.

  • http://pulse.yahoo.com/_SV4ULKDQAPIY7VPEPU3LHHV4OM Mr Tibbs

    one word IPHONE… like it or not

    • http://twitter.com/corys00 Steve Cory

      Quoted from Sprint’s 1st quarter 2011 results..
      “added more than 1.1 million total wireless net subscribers driven by best ever prepaid net subscriber additions of 846,000 and net postpaid subscriber additions of 310,000 for the Sprint brand. Sprint achieved best ever postpaid churn of 1.81 percent and the lowest prepaid churn of 4.36 percent in over five years.”

      All without the iPhone. Hell, they did this with the EVO and Epic as their main phones.. http://newsroom.sprint.com/article_display.cfm?article_id=1879

      • Anonymous

        It’s amazing how Sprint is actually growning when they’ve only had like you said TWO good phones for damn near a year now. What’s worse is that the EVO is a wildly successfull POS. You know how they did it? “EVO is this” “EVO is that” advertisements shoved down our eyes just as bad as the iPhone.

        My hat’s off to em though.

        • TypicalWhitePerson

          Haha hater don’t be mad…. AT&T is hiring… I think. Lmfaoo!!!

      • Camille

        Yeah, but you can’t forget that Sprint is the other value priced mobile provider (other than T-Mobile), and they are offering unlimited data with their plans, something the other two major carriers are not. I would say that this, in addition to their two main Android phones, contributed to their growth.

      • http://twitter.com/mrmiddl75 david middlebrooks

        marketing is what sells. its the reason why the pet rock person made a million. if you market your product correctly they will come. only time ive ever seen a tmobile marketing campaign was when they had the sidekick, myfaves, and d-wade with c barkely. think they gained a lot of customers with that, then nothing at all until recently with the carley girl. All other carriers market their product. simple

      • TypicalWhitePerson

        Sprint is #Winning

    • Petey

      True. Most people knows att sucks yet they still gain customers as oppose to T-Mobile… its quite sad. The demand for iPhone is high still. Tmobiles needs to grab it in order to gain customer and probably profit.

    • TypicalWhitePerson

      Yep!! iPhone still rules… unfortunately

  • BigMixxx

    I’m really optimistic by this. It may be like turning a boat around, but overall losses are high. As the phone lineup is dramatically changing, marketing program is changing, let’s see what Q2 looks like…

  • pantlesspenguin

    T-Mo has amazing phones, amazing rate plans, & amazing customer service. The problem is that PEOPLE DON’T KNOW. The marketing is essentially non-existant. The Carly ads are cute, but most people see them as a blatant ripoff of the Mac vs PC ads. I believe T-Mo would be in an entirely different position had they had a different marketing strategy in place before the AT&T announcement. I think they’ll continually lose customers now because they view T-Mo as a sinking ship & they want to bail ASAP. It’s unfortunate & I’m so sad/mad that it has come to this. I’ll be hanging on til the bitter end.

    • Jodog500

      I left T-Mobile due to their inferior data signal outside of big cities. They really need to step up and have 3g in more places. I have no other gripes though.

      • pantlesspenguin

        Yeah, notice how I left out “amazing coverage” lol. T-Mo is great for people in most larger cities (I live in the Kansas City suburbs & coverage is very good here) so I mostly have no complaints. That is, until I take a road trip to St. Louis. Yikes. I’m also going to a wedding in central Kansas in a couple weeks. I bet I’ll be stuck on EDGE all weekend.

    • Jodog500

      I left T-Mobile due to their inferior data signal outside of big cities. They really need to step up and have 3g in more places. I have no other gripes though.

  • http://pulse.yahoo.com/_R2DJNPG3LOLC2O3F354PI4OB7Q Frill Artist

    Wow…WHAT A SHOCKER!!! A company with little to non existent marketing and sub par coverage is losing customers? Who woulda thunk??? >_>

  • Anonymous

    I know of quite a few people who left for a Verizon iPhone.

  • Toine-Bo

    I am not thrilled at all. Sprint was my first and only carrier up until a 1yr and half ago. I left Sprint because their phones sucked and so did customer service. I didn’t go to Verizon because they were just too high and I avoided AT&T because I knew, via reputable eye-witness accounts, that they sucked. I do not have a contract as a T-Mo customer and absolutely love it, but I’m being sucked back into the AT&T vacuum that I tried so hard to avoid. The thing is, if you jump ship, where do you go? Or do you just hang on to your flotation device forever? *shaking head*

  • Anonymous
  • Anonymous
  • Anonymous

    I’m not surprised, and I still blame it on the advertising. Sprint does a great job of advertising their EVO line up, Verizon with DROID and now the iphone, and AT&T the Iphone. T-mobile has great phones and even a super version of the evo coming out, and people have no idea. No one knows about the release of the G2x, I have one and people look at me weird when I show it to them, they have no idea about T-Mobile’s G line-up.

  • Anonymous

    I’m not surprised, and I still blame it on the advertising. Sprint does a great job of advertising their EVO line up, Verizon with DROID and now the iphone, and AT&T the Iphone. T-mobile has great phones and even a super version of the evo coming out, and people have no idea. No one knows about the release of the G2x, I have one and people look at me weird when I show it to them, they have no idea about T-Mobile’s G line-up.

    • Anonymous

      The lack of G2x commercials is just plain sad. We’re talking about the guiness book of world records first dual core smartphone and the best Ad TMO has of it is some dumb@$$ acting like a (read 4 words back) because his phone started buffering. Why would anybody wanna buy that phone just because it didn’t buffer? If you look at the Atrix commercials and then look at the G2x one… SMH

    • Dalton

      Agreed.. everybody in my school thinks my G2 is badass, yet have never heard or even seen it. Probably because T-Mobiles service is terrible here. Speaking of commercials have you seen the Droid Charge one!? Coolest cell phone commercial I’ve ever seen.

  • Can’t Explain

    I can’t explain the post-paid reductions based on price of service. T-Mobile is 30%-50% cheaper than Verizon and AT&T for many of us grandfathered users and even 10%-25% cheaper for the newer plans. So maybe today’s economy isn’t so bad for the post-paid crowd and they can afford the higher prices of the big 2? People always amaze me with their spending (lack of saving) habits. It would be interesting to find out what % switched from T post-paid to T pre-paid. That segment is doing well.

    Say what you want about T’s coverage and signal, but no carrier is perfect. I was talking on my UMA phone the other day to a Verizon Wireless customer and his mobile signal dropped out several times in the conversation. Obviously that’s not as bad as AT&T (dropped call), but it’s hardly a quality phone conversation from the supposedly best mobile network. It’s not the fist time I’ve had voice cutouts when talking to Verizon Wireless customers caused by their network. T-Mobile is quite good for voice, especially combined with UMA and Wi-Fi calling for inside buildings. I hope it doesn’t go away.

  • Can’t Explain

    I can’t explain the post-paid reductions based on price of service. T-Mobile is 30%-50% cheaper than Verizon and AT&T for many of us grandfathered users and even 10%-25% cheaper for the newer plans. So maybe today’s economy isn’t so bad for the post-paid crowd and they can afford the higher prices of the big 2? People always amaze me with their spending (lack of saving) habits. It would be interesting to find out what % switched from T post-paid to T pre-paid. That segment is doing well.

    Say what you want about T’s coverage and signal, but no carrier is perfect. I was talking on my UMA phone the other day to a Verizon Wireless customer and his mobile signal dropped out several times in the conversation. Obviously that’s not as bad as AT&T (dropped call), but it’s hardly a quality phone conversation from the supposedly best mobile network. It’s not the fist time I’ve had voice cutouts when talking to Verizon Wireless customers caused by their network. T-Mobile is quite good for voice, especially combined with UMA and Wi-Fi calling for inside buildings. I hope it doesn’t go away.

  • Anonymous

    At some point these subscriber losses will force T-mobile USA to make cost cutting measures. Pricing, phones, and customer service could all get negatively affected once DT forces them to start swinging the axe.

  • Anonymous

    What is your opinion on why we keep losing people?

    They have great customer service, some great phones, rate plans are good, and the coverage is getting better and better.

    So what is the problem?

    • Petey

      No iPhone. If they carry the next new iPhone. I think it will make a different. Like it or not.

    • Anonymous

      I’m not sure if the COVERAGE is making huge improvements but the speeds definitely are.

      Using the NBA to sell your phones is a damn good idea to a point. Problem is that there are 3 other major sports that they are not taking advantage of (sorry Soccer). If the MyTouch line was more manly like a DROID or an EVO and the commercials followed suit then I bet things would be different. Don’t believe me? look at those carriers success with those phones being the leading reason.

      One thing that I never hear is how ATT and VZW have other products to off along with Cell service such as home internet and television. Having all your services with the same company is very appealing.

      • http://twitter.com/#!/ImpyChick pantlesspenguin

        I completely agree. I’ve always said if the MyTouch 4G had a 4″ screen, regular Sense instead of MySense, & dropped the MyTouch branding I bet you people would’ve switched carriers for that phone at the time. If T-Mo had given it PROPER advertising, of course.

        • Anonymous

          PROPER!? Don’t be yellin’ :-P

          But yeah subtract “MyTouch” and and add “DROID”, whole nother ball game.

        • TypicalWhitePerson

          Yeah the myTouch branding is kinda girlish and juvenile. Its like the same marketing as the Sidekick but worst. Atleast Sidekick was an original signature device that wasn’t done before. Mytouch can compare with A LOT of todays android touch screens.

  • http://cosmicbreeze.tumblr.com/ DtheArtist

    I blame a good percentage of it on the Announcement of the AT&T/T-Mobile deal, especially considering it was on National News. The rest I blame it on as people have stated before, the advertisement. I mean seriously… who would really know the T-Mobile G2x was coming out if it wasn’t for the internet, or this blog site?

  • http://cosmicbreeze.tumblr.com/ DtheArtist

    I blame a good percentage of it on the Announcement of the AT&T/T-Mobile deal, especially considering it was on National News. The rest I blame it on as people have stated before, the advertisement. I mean seriously… who would really know the T-Mobile G2x was coming out if it wasn’t for the internet, or this blog site?

  • TypicalWhitePerson

    Yeah I would’ve thought that T-Mobile saw a much more needed increase in profit and customer attraction. But honestly, even if I wasn’t a Tmo customer, I still would’ve thought their ad’s are a complete JOKE!! Carly is cute, but I think maybe people my age and younger find it entertaining. The Tmo ad’s are just TOO OBVIOUS… even a 4 year old can see how hard they are trying!! Verizon ad’s still WOW me and I absolutely HATE Verizon. But the whole “see red everywhere”, “can you hear me now… good”… is just too damn good. Now they have the iPhone. You nerds can say what you want about iOS or Apple, but the iPhone was the foundation of what has become of todays smartphones (especially touchscreens). I know kids who work at Starbucks and Old Navy who rather pay for a Verizon iPhone plan than a Cheaper myTouch on T-Mobile. Alot of people want the iPhone. Not everyone cares about dual processors, android updates (unless you have an android). And VZW and AT&T is not as ridiculously expensive like they were 2-3 years ago, but still is compared to T-Mobile. Let’s not forget about Sprint. I know Tmo customers have a VENDETTA against Sprint, but they are still killing it with the freakin EVO and EPIC alone. Why? Sprint has a better marketing strategy and more attractive ad’s. Consumers take Sprint much more serious than T-Mobile and that Unlimited $69.99 plan doesn’t hurt either. This is coming from a guy who left Sprint in 2009 for T-Mobile (yeah I know, Sprint customer service sucks, and that Samsung Instinct was the worst POS phone I ever had). The funny thing is that the G2X was so critically acclaimed by the tech media, and it’s still a FAIL!! T-Mobile is a proud sponsor of the NBA and their ad’s are EVERYWHERE!! Many celebs have endorsed Tmo, so to the comment below saying that people don’t know about T-Mobile, is a complete LIE. I see T-Mobile ad’s right along with Virgin Mobile allover the place more than anything. T-Mobile has great plan pricing, customer loyalty consideration, and awesome customer service… BUT, they had and have more system/network glitches and errors more than anyone else. I almost left them in ’09 when my Sidekick LX 2009 had that outage… remember that? Lucky for them, they gave me a free myTouch 3G… which was even WORST!! And to add to the fact that AT&T is possibly taking over T-Mobile…. LMFAO… yeah, like why would anyone want to become a Tmo customer now. AT&T is the absolute WORST carrier in American history!! Not a good look for Magenta.

    I love T-Mobile, but call clarity/cellular network isn’t always at its best. Probably the worst I’ve ever dealt with. Especially when I’m in buildings, it gets choppy rather I’m using my Nexus, BB 9780, or unlocked iPhone. This is where VZW and Sprint (and even regional carrier like US Cellular) excel at.

    Some of us want high end pocketable mobile computers that operate as a phone with all the specs and up to date features… and most folks actually want a phone to do what it is suppose to do… make actual phone calls!

    • Meagan

      How do you like Tmo Edge on your iPhone? I am thinking about buying the Samsung Infuse and use Tmo Edge until the AT&T merger.

      • TypicalWhitePerson

        I’ve gotten use to the EDGE speed on the iPhone. Its ok, but when I’m at home or at work… its high speed WiFi all day.

      • TypicalWhitePerson

        I’ve gotten use to the EDGE speed on the iPhone. Its ok, but when I’m at home or at work… its high speed WiFi all day.

      • Nick

        If you unlock your iphone it’ll work on TMO for phone calls and EDGE data. Frequencies are different so and AT&T iphone can’t use TMO 3G/4G

  • Cltgrl

    As a rep who handles customers who want to leave I can easily explain the issue. 1. Lack of advertising: customers believe they can get a better phone, more services and a cheaper plan else where mainly because they don’t know what tmo offers. They aren’t techies spending hours or even 15 min on blogs so how else would they? They don’t see it on tv and the only time they call in is when something is wrong.
    Funny enough they ALL know about the talks of a merger with AT&T (which they DON’T want) and most call in with the phrase “since we’ve been bought by AT&T…”. SMH Tmobile is killing itself.

  • Nick

    The average person wants an iphone. The average person has no idea what a Samsung Galaxy S II is. Appealing to the masses is how you make money. They market against the iphone b/c that’s the industry leader. I love these new phones that are coming out but so many people just want an iphone and it dosn’t matter what else is out there. This from a proud G2 user!

    • TypicalWhitePerson

      Exactly!

    • ColdFeet

      I played with my buddies iPhone 4 today and I actually kinda liked it. It was VERY smooth. I used to be anti-iPhone but after having a Vibrant for almost a year now, I’d consider moving to the darkside if it was offered on T-Mobile. I’m going to snag up a Sensation when it comes out and hopefully, it’ll rekindle the love I had for Android.

  • O.K. Results

    So I looked at the DT 1Q ’11 report, and revenues for T-Mobile USA are basically flat (down 1.2% or 44M Euro) from last year, but profit is down 13.6% or 137M due to less revenue but also higher operating costs for “retention expenses,” an increase in operating costs associated with the build out of the 4G HSPA+ network, and marketing and employee-related expenses.

    Not terrible news, especially since about half (65M) of the decrease in profit (compared to last year) is due to higher spending to build out the data network. Adjusted EBITDA was 871M Euro. Cash Cow.

    It’s too bad DT paid way too much for Voicestream 10 years ago ($50.7B, 2.3 million customers) and now it wants to sell for $39B with 33.6 million customers.
    What were they smoking?

    It’s definitely a money making business. Even little Consumer Cellular,
    with its USA based CS and only 600K customers makes a profit as an MVNO
    for AT&T, that is, until they start cutting off the very little guys. It wouldn’t surprise me.

  • http://pulse.yahoo.com/_UU4WQVWP4OQ653H2WM2HBDRK5I my_gull_bladder_hurts

    they keep cutting back t-mobile branded incentive programs, why shouldn’t they be losing customers, not to mention the fact of everyone jumping ship after learning that they are trying to sell to AT&T….any money says those customer losses are now gains for Verizon

  • Mo

    Heck if I could afford to move my family lines off of T-Mobile I would.
    Their customer support is great but phone service sucks!

    I can’t eve get constant 3G and I’m in a 3G zone!

    What up T-Mobile???? Forget 4G, give me 3G first then you can move on!

  • Carly_stalker

    Carly needs to start doing TV commercials in magenta bra/panties. That would drive some in-store traffic!!

  • ATL Guy

    WOW I am a tad surprised given all the great phones they released and they still ended up with customer loss?
    GRAB THE BUCKS TIME TO START BAILING OUT THE WATER!!

  • ATL Guy


    The prepaid market continues to be a T-Mobile strength with 372,000 net customer additions”
    Can someone say, “the Walmart of cell phone companies”?

    • TypicalWhitePerson

      Hmmmm I don’t know about that one. Have you ever heard of Virgin Mobile USA?

      • Anonymous

        Well ATL Guy has a point. Wal-mart carries both PrPd TMO, VMO and now Wal-mart Family Mobile for T-Mobile…which is selling alot to those who want no contracts with current or prev TMO devices or unlocked GSM phones.

        • TypicalWhitePerson

          Yeah but I seen more recent people with VM service than Tmo prepaid. VM has better marketing ad’s. That $25 unlimited data/messaging 300 min plan is very popular. A lot of consumers doesn’t even know Tmo has monthly unlimited prepaid plans now. Smh

  • Anonymous

    As to Sprint, AT&T, etc. having appeared to have better results, keep in mind that they lost more customers than
    T-Mobile. This is also in their results (towards the bottom, of course)-

    [Sprint lost approximately 114,000 net postpaid subscribers during the
    quarter, a net improvement of 464,000, or 80 percent, compared to the
    first quarter of 2010.]

    They say it’s an improvement from last year but it’s still more than
    T-Mobile lost. Additionally, AT&T tries to sweep their loss under
    the rug by merely saying how much “churn” they had. In this case they
    state the following:

    [Sequential Churn Stable.
    Churn levels were relatively
    stable sequentially. Total churn was 1.36 percent versus 1.30 percent in
    the first quarter of 2010 and 1.32 percent in the fourth quarter of
    2010. Postpaid churn was 1.18 percent, compared to 1.07 percent in the
    year-ago first quarter and 1.15 percent in the fourth quarter of 2010.
    Excluding the impacts of the Alltel and Centennial migrations, postpaid
    churn was 1.12 percent for the quarter, compared with 1.05 percent in
    the year-ago quarter and 1.10 percent in the fourth quarter of 2010.]

    If you multiply the churn rate of 1.36% times the total subscriber
    number of 97.5 million you get 1,326,000 lost subscribers. The point I’m
    trying to make is that every carrier experiences similar losses. T-Mobile ARPU was actually up and this is the revenue per user that is generated. There are some good points to be seen here. As we all know though, T-Mobile has practically non-existent marketing and doesn’t do enough to show the general public all they have to offer. This is due to DT and their indifferent attitude towards T-Mobile here in the US. I want them to compete more openly and hopefully they will have to if the merger doesn’t go through. Too bad somebody other than AT&T, Sprint or Verizon doesn’t want to purchase them and help us out.

  • Egrunder33

    poor network coverage + weak economy + mishandled marketing + no iphone = R.I.P T-Moblie

  • Cameron W3st

    Yep…as much as I hate to admit it…the IPhone is the staple of the cellphone world…yes, android is coming strong…but lets face it, its no IPhone….and without that device, T-Mobile is going to keep facing losses.

    Do they not understand that people are willing to pay more just to have that phone?! Duh…why do you think the carriers continue to grow.

    Come on magenta. Bite the bullet and step it up. T-Mobile iPhone. Now!

    • Anonymous

      its to late for TMO and the iPhone, unless you count when they are ATT.

  • Anonymous

    SO,

    Anywhere in those numbers lost … are those NEGATIVE numbers from FRAUD? Because that’s been happening extremely bad and its preventable, but cant be stopped. Also, are these NEGATIVE numbers from Flexpay/Even More Plus customer who just “chuck-the-dueces” and just decided to go elsewhere since WE failed to put a STRONG emphasis on how to transition them from EMP/FP to EM Contract. I;ve seen this is coming from Customer Care – Third Party Retails – National Retails & Corporate. For some reason, THEY ARE ALWAYS HAVE A DIFFERENT OBJECTIVE. For example, if a customer with EMP or FP is at a National Retail location such as Wal-Mart, Radio Shack, etc. You know Customer Care will NOT ACTIVATE or TRANSITION the customer only if they have Cust Care ship them their new phone. I’ve seen this happen too many times where the sales rep is like not selling TMO and customer are just like F it, I’m going elsewhere.

    Also, FRAUD! FRAUD! If an activation is made and is deactivated in less than 3 days = FRAUD! Throw that in the numbers lost, too!

    IMHO

  • TMoFan

    It’s too bad that T-Mobile is coming out with some really great phones but lack the advertising to sell them. That was always their problem. A woman I work with thought T-Mobile was a prepay company like Virgin Mobile! She never heard of any of T-Mobile’s phones/plans. You have to spend money to make money and T-Mobile never did that.

    They should have also coughed up the money for the iphone. I love my G2 and have no interest in the iphone but for some they will do whatever it takes to get it and that means breaking contact and higher monthly charges.

  • http://twitter.com/HipHopThugz Mixtapes

    just blame the even more plus plans its like they want you to not be in contract! i left and came back with the even more plus plan simply because they have the fastest net in my area. 6-8 megs down while every other major carrier gives us 1-2 if your lucky.

  • Punisher2all

    There’s plenty of blame to go around and we could point the finger at people all day long. I for one would blame t-mo’s marketing and managing team. T-mo’s a gem; best prices for national coverage, family plans, cheap phones, fastest data at no extra charge, etc.. Come on T-mo! I’d hate to see you go!

  • GoodbyeTMO

    I’ve been a TMO customer since ’97 when it was Omnipoint. I’ve waited patiently for the iPhone, but enough is enough. See ya – I’m going to ATT.