Friday Ramblings

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Notice: Everything that follows is an opinion, which we are all entitled to.

You know the deal, we put up our opinions, then you leave your comments to start “discussion.”  Today’s topic, though, will surely bring some heated debate.  So buckle up and head on past the break, this one may take a while.  If you don’t want to read it all, skip to the second to last paragraph.

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Remember, remember the 5th of January.  So maybe that doesn’t quite roll off the tongue as much as the 5th of November.  January 5th was a great day for Android, Google and T-Mobile.  We all cheered as the most powerful phone, at that time, was officially released sporting T-Mobile 3G bands.  This phone, of course, was the Google Nexus One, but you knew that already.

The Nexus One had it all.  Snapdragon, 3.7 inch AMOLED screen, trackball, Android 2.1 and much, much more.  It trounced the competition at the time, and can still compete admirably with the phones of tomorrow (or yesterday if you have seen the Incredible).  The phone was blazing fast and was looking to be THE Android phone, and it was… in spirit.  The Nexus One became the phone that Google controlled, their child, their dream.  It was everything that they wanted, from a software and hardware stand point.  It became the top dog in Android land, and was ready to rise to the top.  Google was there to watch over it, ready to fix any and all problems, and update it to the latest Android dessert.  All seemed perfect.

Yet, something happened, something unexpected.  A week of positive news and momentum died quickly, someone dropped the ball.  The next months were plagued by complaints and Google wasn’t there to help.  Their lack of experience in this arena caused problems, and there was no solution for the multiple problems that people were complaining about.  They pointed fingers, even once at T-Mobile, trying desperately to find a culprit, a scapegoat.  People were outraged, once for not being serviced, a second time for a hefty early termination fee, and a third for horrible 3G problems.  There is no remedy in sight, and Google isn’t going to help either.  They have stopped all research into the matter, saying simply that you should adjust your hold on the phone or just physically move.  This is not how a phone should work, and is only one of the many problems the Nexus One has encountered.

Hardware and software issues aside, the Nexus One was destined to fail.  Yes, I said it.  The Nexus One is a failure.  Now, before you get all up in arms, let me explain.  The phone itself didn’t fail.  It is a great phone, and if you can live with it’s quirks, then you will be happy (which seems to be the case with any phone).  However, the Nexus One, or really Google, missed the most crucial aspect of selling a high-end phone, and that’s marketing.  Love them or hate them, the iDevices have gained so much popularity in large part due to their marketing.  So maybe it has something to do with the logo on the back, but that is exactly the point.  Apple has succeeded in delivering commercials and ads that promote their devices in a fun and interesting way, and it has made their devices immensely popular.  The Nexus One, on the other hand, was never seen on TV.  I can’t say they didn’t advertise, they did, just ineffectively.  They added a link to the most visited web page (google.com of course), but that clearly doesn’t work.  If it did, then Google Chrome (which I love, by the way) would be the most used browser, but it’s not.  So the Nexus One failed, in large part due to a lack of marketing.

That’s not all, though.  The Nexus One was destined to fail from the start due to the business model.  The Nexus One was subject to, what I am calling, tech-head syndrome.  This disease is when a device, amazing or just run of the mill, goes unnoticed by the public and is only adopted by those of us that watch tech (pat yourself on the back).  The same thing happens with the majority of Nokia phones, and high end Sony phones.  The public doesn’t care about them.  Why don’t they care about them?  It’s simple, they don’t see them.  There are just not enough people with Nexus Ones out there to make it known.  Another factor, there is no way to go hold, or try out, the Nexus One.  It’s a simple game that businesses love to play.  Once they get you into the store, they have products to try.  You get comfortable playing with it and you start thinking, “I could see myself owning this and enjoying it.”  It’s the same reason why a car dealership will let you test drive that expensive piece of machinery.  Allow the people to play with products, and they will sell.  Once again, I turn to Apple.  I know most of you say you hate the iPhone, but I don’t know anyone that doesn’t find his or her way into a local Apple store and play with one.  And when you play with one, it just feels right.  That’s how they get you, and Google hasn’t made this possible.  T-mobile stores could have stocked the Nexus One, but Google didn’t want that.  Without an in store presence, the Nexus One was not going to sell to the mass public.

The last reason the Nexus One failed?  Pretty simple, really, it was, and is, being overshadowed.  What’s the most popular Android phone on the market now?  The Motorola DROID.  The Nexus One had to go up against a “bare knuckle bucket of does,” and lost.  But wait, it gets worse.  Not much later, the manufacturer of the Nexus One took it a step further.  HTC has taken the Nexus One, improved it, made it appeal to the mass market, and set a plan for advertising.  In case you missed it, I’m talking about the Desire, and to an extent the Incredible.  Both of these phones have almost identical (read better) specs, just they have, or will have, carrier support and HTC’s Sense UI.  Regardless of your thoughts on Sense, it makes Android marketable to the public.  Let me tell you a story.  I have a friend named Terry.  After dropping her old phone one too many times, she had a few choices of new phones.  Now, she happens to have Sprint.  She wanted a Palm Pixi, but her dad wouldn’t let her due to Sprint’s financial situation.  The next choice, the (ugly) HTC Hero.  She loves it, but she isn’t what you would call tech savvy, quite the opposite.  She uses here phone with stock Sense apps only, and nothing more.  HTC has made it so you don’t NEED anything else.  Once again, the Sense UI is what the public wants, simple and easy to use (cough, Apple, cough).  Let’s move on, though.  One of those similar devices, the HTC Incredible, was just made available yesterday, with carrier support.  What happened?  It sold out online, quickly in fact.  The HTC Droid Incredible is shaping up to be the biggest thing in Android, maybe falling behind the Moto DROID, but still prominent.  If we stay on the topic of Verizon Android phones, you will clearly be able to see why this point makes sense.  The Verizon Nexus One is canned, cancelled, gone.  Instead, Google advises customers to take a look at the Incredible.  Who cancelled the project, no idea, but someone knew that the Nexus One would not be purchased over a subsidized, and equally incredible phone.  The Nexus One’s competition continues to grow as the year continues, and it will continue to lose.  More and more Android phones will be released with similar, if not better, specs than the Nexus One, and they will be subsidized.

(Welcome to the readers who just skipped to this paragraph)  So there you have it, the Nexus One failed.  Sure, it is a great phone, but it never lived up to the hype and it never lived down its problems.  With no marketing, it was clear that it wasn’t going to sell.  Without the ability to handle, test, or even see the Nexus One in public made it impossible for the public to give it a chance.  What’s the Cherry on top?  The Nexus One has been overshadowed by a number of carrier supported, and cheaper, phones that appeal to the mass market.

So what can we do here on T-Mobile?  The Nexus one is clearly the best Android phone for T-Mobile at the moment.  There isn’t a great selection of Android phones on T-Mobile, and that has been a problem.  I even wrote about that back when the DROID wasn’t even out yet.  The best is yet to come, though.  The MyTouch Slide will work for most, is plenty fast and has a great keyboard.  For the rest of us, though, we want more, we want something like the Nexus One.  Recent rumors don’t have us waiting long, though.  The Desire has been a rumor for a while, but it is just that, a rumor.  The Samsung is coming, though, and it will be what we all want in an Android phone.  Will it compete with the HTC EVO 4G?  If you ask me, yes, yes it will.

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  • http://www.totallychristianshow.com wondercoolguy

    Fantastic article I agree on all points.

    • *d.*

      on the contrary, someone wanting to write articles like this should know how to read between the lines. all i’m reading is this: ‘t-mobile won’t have hot phones like sprint or verizon will – the hottest phone we have is a total failure.’

      holy crap, opinion pieces are fine, but listen to yourself, will you? iphone os 4 is following in android’s footsteps feature-wise, you can’t deny that, with the reason being MULTIPLE iphone killers, all spawned and benchmarked by the n1.

      i think the only failure here is this article, the likes of which are why you won’t be winning any best news blog awards any time soon.

      • Andrew

        In fact, I can read between the lines. The truth is, the Nexus One isn’t our phone. T-Mobile receives no profit from the sale of the phone, only from the service plan. This makes the Nexus One no different from a G1 in T-Mobile’s eyes. Yes, the iPhone OS 4.0 is following Android in features, but Android didn’t have those features first either. The Nexus One didn’t force Apple to do anything. Their work on iPhone OS 4.0 started way before the Nexus One came out. Instead, Apple realized the features that their phone was missing and put them to use. If anything, and I will surely hear it for this, Android has copied every other OS out there. Want proof? Look at all the patent disputes that companies are having with HTC. This patent infringement cases aren’t limited to their Sense UI phones either, it’s all of their Android phones, and they make a lot of them.
        This article was never meant to say that T-Mobile doesn’t have hot phones like Verizon. I am going to limit it to only Verizon because Sprint’s Android lineup is worse than ours. The fact is, we don’t have the same selection of phones right now, but I am sure they will come. If anything, this article is to represent my opinion, once again an opinion, on how the Nexus One, Google and even T-Mobile dropped the ball with what could have been a great device on the network. As it is, the Nexus One is limited by it’s adoption rate.

      • Miguel

        It still baffles my mine how Google chose to partner with Tmo for wireless service for the Nexus One, yet didn’t take advantage of “Project Dark” and the Even More Plus plans.

        How hard would it have been to offer the Nexus One on Tmo’s website or in-store, allow the customer to finance it over 22 months interest free? It would have been a win-win. Google would have sold the phone unlocked and contract-free, and T-Mobile gets a satisfied customer.

        If you pay $529 for a Nexus One w/AT&T bands from Google, you won’t get a monthly discount despite the fact that you are bringing your own equipment. Heck, I have yet to receive consistent info thats AT&T won’t make you sign a 2-year-agreement.

        Yet T-Mobile gladly would sighs you up with a $529 Nexus One and give you a monthly discount. Yet no one advertises this.

  • ickiboo

    I am moving to Sprint in light of a cheap plan and a great phone being that T-Mobile keep pumping out Pintos and should be riding in at least one Ferrari!

    • GregP

      Because Sprint’s Hero is such a Ferrari… Find me a Sprint phone that can compete with a T-Mobile phone and do everything for $79.99, and then I will retract my ridicule of you.

  • chh

    As a former retailer and merchandiser, I was saying the same thing about actually putting product in hand. It was quite obvious that NO ONE at Google has ever worked specialty retail. If they had them in store to try out, I would probably own one right now. Instead, I’ve had more than enough time to research and realize that maybe I should just wait and see what else comes out. The Nexus does interest me but realizing that I would have to wait for it to ship means I have time to just wait and see.

  • ryan

    Great article, I can’t see why anyone would disagree with you. In my opinion, this sentence summarizes the whole problem: “…someone knew that the Nexus One would not be purchased over a subsidized, and equally incredible phone.”

    Until I see an FCC test, the Galaxy S is vaporware…. but it’s a rumor that gives hope to all the techies at Tmobile. We need something to hold onto while we watch all the “good phones” go to other people.

  • Galen20K

    You’re so right and I HAVE a Nexus One. I love it but I’m eagarly awaiting to buy my next “Super” phone. HSPA+ perhaps read:yes!

  • Mooch

    Dead on! Best article I’ve read on here. However, T-Mobile does need to step it up. Seems that Verizon has a new Android phone releasing every week. I almost mean that literally!

    I’m starting to feel like I’m living in a deserted New Jersey strip mall!

  • Laz

    How about the Nexus2/Droid2 that just passed FCC on PhoneDog? I sure hope it will be a Nexus2 on TMO first…

    • Laz

      Motorola Shadow

    • 2FR35H

      I doubt it unless it passed with aws

  • SEFan

    I have to agree, and then some. Re. Apple and the iPhone. It isn’t just the marketing, it’s the support. Not only are there AT&T stores to walk into with your errant iPhone, there are Apple Stores. They can troubleshoot, they can lead you to a new phone to fondle and play with. Google actually made it HARD to pull the trigger on this phone unless you’re a serious tech-head. I’m like your friend – I don’t want to have to root my phone, upgrade to new ver of Android, or any other such nonsense. I just want the damned thing to WORK. For a lot of people the N1 doesn’t. I know there’s a serious fanbase here for the phone, and it was a brilliant (if flawed) technical exercise, but Google knows squat about selling mobile devices. They should have let T-Mobile do it. Except…

    Except, as I’ve said before, there’s a case to be made that Nexus 1 was a shot across T-Mo’s bow on Android. I don’t think the big G actually trusted T-Mo to do justice to their idea of a smartphone. Given the other Android phones in T-Mo’s arsenal it’s a valid concern. Ironic that T-Mobile was the first to commit seriously to Android OS, and yet they have the lamest selection of any major carrier. How does this happen?

    I have yet to even migrate to 3G. I was waiting for a decent smartphone to appear before finally doing it. I’m STILL waiting. The HD2 is an amazing piece of hardware, but if the forums are to be believed a seriously flawed one. That’s not counting the app store, which is pretty limited. Current Android offerings are just underpowered and slow. And unlike our correspondent I don’t see anything that interesting on the near horizon. Why even BRING a MyTouch Slide (forget that I hate slide-out keyboards) if it’s not going to be state of the art?! How is that filling the hole in the line-up?

    All I’m asking is a smartphone that works as seamlessly as the iPod Touch I’m listening to right now. So far I’m not seeing it.

  • Oscar

    Wow thanks for putting that out there, me being a rep for one of the companies, I agree 100%. But yes you are correct, The Best Has Yet To Come.

  • http://www.lallovigil.com Lallo

    I hope T-mo gets the Desire or Incredible. They released the first Android phone, but are now behind every carrier. I would of got the Nexus one if I was eligible. We don’t want any more phones like the Slide or Cliq. No more phones that make teenagers happy!

  • jmts80

    You said it all sir. I could not agree more. The line “For the rest of us, though, we want more, we want something like the Nexus One” is exactly how i feel! Great article.

  • Matt N

    I think, actually, the Nexus One _succeeded_. Let me explain how I mean.

    I don’t believe Google was in this to be a phone company, they were in it to raise the bar. If the Big G wanted to be a phone company they would have just bought HTC or some other manufacturer and went from there.

    No, I think G did the Nexus One as a strategic maneuver to get the Android and larger smartphone market moving.

    Look at it from a backward timeline: the Tmobile G1 / HTC Dream came out and it was a total dog. I have one, and while I think it’s awesome it is also slow, fat and U-G-L-Y.

    To make matters worse, almost every other android phone to come out under a majour carrier is basically the same: same screen, same CPU. Except for the ‘Droid the only differences between two Android phones was if they had a keyboard or not.

    So someone at Google reasons this way: “What if we could make a phone with nut-busting specs and show the world a phone can do when you get the right software with the right hardware.”

    I think that’s how the N1 was born. it was an exercise in public perception, taking all the newest tech ideas and throwing them together knowing full well it’ll never be big by itself but instead grow a following.

    Before, the crap-tacular G1 was the benchmark for Android handsets. Now it’s the N1, and everything that comes out has to match that spec-for-spec… and I think the handset market will be better for it.

    So, I don’t believe it failed because it sold only a few-hundred-thousand units — which, of course, Google says is all they needed to “break even” on costs — I think it has succeeded in pushing Android handsets forward.

    • Andrew

      Very very true. I think Google’s move, though, was more for control than anything else.

    • Quasar

      Now this is the real truth! It’s so stupid when people write articles claiming things like “the Nexus one failed” and then explain why based on their own standards of what they think “success” is. I ordered a Nexus One on the second day they were out and had it in my hands on the third day they were out. I could care less if Google only sold a few hundred thousand, and I’m willing to bet Google is okay with it too. The phone wasn’t meant for a mass market. Google had to know only the tech savvy would buy it based on their business model. They have even given a ton of them away to developers because Google wants them developing with that type of power in mind. Because of the N1, companies that are making phones with Android now know most apps won’t run on their old first generation hardware for much longer so they have to step up their game. The more phones that are made with 1GHz chips, the cheaper they will become. The N1 is a big contributer to that trend in the US. For people like me (power users who actually take the time to figure out how the tech works and how to get the best use out of it), buying a phone strait from Google is the best way to go. We want the newest OS updates right when they are released, not months later. We want the Google experience UI rather than a custom job like Sense that puts everybody in a little box and dumbs the phone down so the average user will buy it. We look forward to the possibilities from future updates (like FM radio in the N1).Google knows their market when it comes to tech so I hope they continue to push the limits of what’s possible. I’ll be one of the first to get their N1 replacement in the next couple of years. As long as they keep the OS up to date, I’ll be a happy N1 owner because it has everything I want in a phone for now.

  • going_home

    I was just telling someone yesterday that I wasnt about to buy a phone from Google because I dont know Google or their customer service. I know T-Mobile and their industry best (IMHO) customer service. Then theres the insurance problem. I called T-Mobile customer service and asked them if I bought a Nexus One would I be able to get handset insurance from T-Mobile for it. The answer was yes, but the rep had to go check first before answering so it made me uneasy.
    I see that starting today the Nexus One is available from Vodafone’s stores in 6 European countries :

    http://www.vodafone.com/start/media_relations/news/group_press_releases/2010/nexus_one.html

    So hopefully Google has finally come to their senses and will be offering it thru T-Mobile in the US.
    Would I buy one ? Without hesitation YES ! T-Mobile’s Android offerings have been pathetic compared to what Verizon offers and what Sprint will soon be offering.
    The MyTouch 3G Slide is only a replacement offering for the Sidekick users because
    Microsoft bought Danger, the maker of the Sidekick.
    I will be using my G1 until October when my contract is done and T-Mobile had better pony up some real serious contenders for the baddest phone of the year or I just might end up with an Evo 4G for my next phone !
    I hope T-Mobile reps read this because I dont think I’m alone.
    I feel like my almost 2 year old G1 is still the best Android phone they have.
    :-(

  • mark

    Your post is a great conversation starter. I purchased the nexus one one the first day and by the following I had already sent it back due to the 3g issues. I then waited 3 weeks and purchased another. The reason for the second purchase was cyanogen started to build ROMS. His work has made the phone much, much better. having said that I still have some 3g issues.

    As far as the phone from a general public point of view the nexus one was doomed to fail. The US market simply will not pay more than 500 dollars for a phone. When you also take into account the difficulty of up grading thru t mobile they greatly limited a already very small base.

    About the marketing I actually think google dodged a major bullet by not promoting this. With the number of complaints with the very small number of units sold had they spent millions on ads they would have had more complaints then they could ever have handled. As it was they did a terrible job with customer service.

    As somone who also purchased the G1 on the first day then moved on to the My Touch and also won a Galaxy II with their christmas promotion I feel I have pretty good knowledge when it comes to Android as well has the hardware. In my opinion the first three are pretty equal but the major difference is the cyanogen roms. With the nexus one the form and screen are topnotch.

    On a side note I am starting to read rumblings about signal strength on the Incredible. Seeing how this is on verizons network but still running the same 2.1 this starts to point the finger back to HTC from a hardware issue. If this is the case HTC could end up with a messy situation on their hands. I plan on watching how this develops very closely.

  • mark

    I forgot to add I plan on sticking with Android but will never pay a penny to google again.

  • umaluver

    My nexus one is the bees knees. Of course I took the time to learn how to use it, which your average cell phone user wont do. I get multiple days out of a single charge. It rarely lags or has any hiccups. I can literally do whatever I want with it.

    The best part? Froyo will be in my hands first with no waiting MONTHS for an official release from HTC or Verizon or TMO.

  • tar tar

    I just switched to Verizon for the incredible and as a former tmo customer I sincerely hope they wrangle a new awesome device.

  • Bruce McL

    Good article, and good replies. I generally agree.

    I’d say Verizon was never going to sell the N1, they put the “coming soon” bit on Google’s N1 page to keep their own subscribers from switching to T-Mo or another carrier.

    I think Sense does a good job for non-tech people. My mT3G would be a better phone, and a better selling phone, if T-Mo had just left it alone and called it the HTC Magic like everybody else.

    T-Mo has passed up a lot of good Android phones in the last six months, particularly from HTC. I’d get the HTC Legend from T-Mo if they would carry it, and I would probably recommend it to everyone I know.

  • AkuNoHana

    Come on guys. T-mo doesn’t have the lamest selection of Android phones. AT&T does.

    • going_home

      That may be true but we expected much more cutting edge stuff from T-Mobile
      seeing how they were the ones that got the Android bullet train moving.

      :-)

  • Max Andre

    All we asking is for Tmo to start taking care of the power user base

    • Steve A

      I second this motion. As I’ve sat back and read all the problems that people have had with the Nexus One (eg. bad 3g reception, weird shtuff with the touchscreen, etc.) I’ve decided to wait for this rumored Nexus Two from Motorola, as I am now somewhat hesitant to purchase a product from HTC. Don’t get me wrong, I currently use a MT3G and I’m all for HTC (especially in this lawsuit with Apple), but I would feel more confident in a phone from Motorola at this point because a phone that was released before the N1 hasn’t shown 3G or touchscreen related problems (that I’m aware of).

      • You fool

        There is NO “Nexus 2″. Especially from Motorola, you fool. They would use HTC.

  • Davidohio

    I have had T-mobile for 8 years now and love them. I will never switch carriers. What I don’t understand is why T-mobile has such a lame selection of Android phones. They were the first to launch Android and now? What has happened? I see so many really cool Android devices on American and European carriers that for some reason T-mobile will not or does not want to carry. I was really disappointed to hear they were not going to. Carry the Sony Ericsson Experia X10, especially since it has the AWS band! I feel that was a huge mistake. Is it because T-mobile runs data on the 1700mhz band?? I had a G1 from the time it came out until 2 days ago. I was forced to upgrade because I dropped my G1 in water and it is dead :( I did some research and decided to give the Nokia Nuron a chance. To my surprise I actually love this phone. The internet is only $10 monthly and is faster than my G1 was. I miss Android and WILL go back to Android one day when T-mobile wakes up and carries an Android device worth having. I hear from the powers that be within T-mobile that this summer they are launching several cool android devices including a Motorola that will put the Droid to shame, but for now I am sticking with my $69 Nokia Nuron, which by the way has really cool Ovi maps!

    • kemikos

      “I have had T-mobile for 8 years now and love them. I will never switch carriers.”

      When you say something like that, all the phone company hears is “They’ll continue to get my money regardless, so there’s no incentive whatsoever for them to change anything they’re doing.”

      I have been a (mostly) happy T-Mo customer for over 10 years now (Well, if you include VoiceStream), but if they don’t get their act together, they’re going to lose me soon. I’ve always upgraded to the high end of the lineup, but I’m tired of having to sign a 2-year contract to get a discount on a phone that’s a minimum of a year behind what the other carriers (or even T-mobile in Europe) are offering (Wing & MDA most recently, for example). I mean, not only are they still officially selling the original G1, none of the latest Android phones they offer have any hardware advantages over the two-year-old design beyond additional memory. Which is important, granted, but when the processor and screen resolution are the same, and they run the same (or even earlier) versions of the OS, it’s hard to get interested when the competition is serving up Droids and now Incredibles, and soon Desires and Evos… You get the point.

      The option to switch to a different provider is the ONLY leverage a consumer has when dealing with the carriers. Here’s hoping we get some good news in the next month or two….

      • kemikos

        Oh, and before everybody brings it up:

        Yes, I know about the HD2. It’s the exception that proves the rule, and here’s why: By all accounts it’s a decent phone. The hardware is fantastic, and by all accounts the latest version of WinMo almost doesn’t suck (and I’ve been using WinMo and liking it since ’03).

        The problem is that just before the HD2 was released, MS killed WinMo dead. Now, I don’t really care about WP7 at all, though it would be nice to have the option. But why would anyone do any development for a platform that MS has said they’re going to stop supporting? Any innovation or upgrades for the platform look to be dead in the water from where I’m standing.

        And that all happened before we could even get our hands on this otherwise fine phone; in this case, the specs are there for a change, but it’s still a dead end.

      • Tomato

        “The option to switch to a different provider is the ONLY leverage a consumer has when dealing with the carriers. Here’s hoping we get some good news in the next month or two….”

        that is exactly why I like the N1. Get the device, continue be on a month to month contract.

        Ironically, I stick with T-mobile because they offer that flexibility and the other carriers don’t, so they end up winning my business. I’ve been out of contract with T-Mo for 2 or 3 years already.

  • tmogeek

    Waited on the sidelines for all the rumored phones. Then I just went ahead and bought it. Full retail, no subsidy. By the time something better comes along, it will be time for me to upgrade (subsidy or not) and someone will get a good deal on a lightly used N1. I could have hung with the G1, but why? I had maxed it out and was “done” with it.

    Is the N1 a failure? From a numbers standpoint, yes. Compared to the Droid and Incredible, the N1 hasn’t measured up in the sales department but that doesn’t take away from the user experience.

    Compared to other phones offered on T-Mobile the N1 rocks.

    Happy with the N1 for now.

  • Rick

    I think this is a very accurate assessment of the N1. A very good job!

    I finally jumped into the cell phone game with the G1. At the time it was great! When Louisville finally got 3G my G1 was/is not up to the task. Like a few others have said its maxed out. I’m juggling apps to use it. I’ve put the 2200 mah battery in it to extend its usability.
    I was all ready to jump on board on with the N1 when its problems started showing up on the boards. I decided to wait for a T-mobile supported phone.
    Like most on here, I’m getting very frustrated with T-Mobiles lack of announcements/information/whatever about what’s coming and when.
    Due to family member experiences, I’m not thrilled about using other carriers, but T-mobile is frustrating me greatly with its decided lack of information.

    Based upon this review, I suspect that Deutsche Telekom decided that Google has provided T-Mobile’s top end Android phone for the American market. Nothing could be further from the truth. But based upon my experiences with foreign telecoms, it is not unexpected.

    If T-Mobile doesn’t announce something and make it available soon, when my contract runs out, I’m outta here.

    So what to do?

  • dinvegas

    Just finally bring the iphone to t-mobile….. That will be awesome. I had android and blackberry. Apple is still the best….

  • Alex

    Great facts you stated. I too feel that tmo is just too passive on many highly regarded android offerings. I had yet another talk with a tmo manager. He was dropping too many hints about moto, samsung giving tmo real android phones, we shall see.

  • theiron

    You are a great writer my friend. *Applause*. Not once did I get bored reading that article, everything you said was true… I wish T-mobile would really wake up :|

  • Curtis

    I think you are mostly way off base on this one.

    The biggest flaw in your whole theory is that you are comparing the N1 to the droid and Iphone when I doubt Google was ever even contemplating numbers that high.

    Google was experimenting with new methods of sales for cell phones. I don’t know if you guys have been watching the news but Google bought admob and is planning on doing revenue sharing with the phone carriers. They also bought another company called Gizmo5 that provides VOIP services for integration into Google voice.

    Ultimately I think Google is planning on selling subsidized phones straight to consumers while providing free VOIP calls over the carriers networks and cutting them in on a peice of the mobile ad revenues.

    Main point being that Google never thought the N1 would set sales records ablaze, they were testing the water to see how much interest they could drum up in a product advertised exclusively on Google services.

  • http://www.theblarg.com nathan118

    Unless this discussion involves financial info…how can you really say it was a failure? Did HTC, Google, and T-mobile make money? If so, that would be a success. When measured against other phones like the iphone or droid, then no, it might not be AS successful, but calling it a failure just because it didn’t take over the world is silly.

  • http://www.theblarg.com nathan118

    Haha, I missed the part the part where you went on to list a bunch of phones on carriers OTHER than T-mobile. Shocker…4 months later the Incredible comes out, on Verizon….and how is that relevant to me on T-mobile? Is there a phone better than the N1 on T-mobile yet? Nope.

  • Don

    I guess this is what we can expect since Tmobile is the number 4 carrier in the US. And someone above is right, ATT has no android phones haha, but they do not need any. Tmo will come along I am sure, they just need to get the iphone or something of that caliber. I have the g1 and this summer I am heading to sprint for the HTC EVO..I cant wait !

  • ItsMichaelNotMike

    OK, one thing people need to understand is that with these phones a lot matters besides your simply liking a phone. Debut dates, public perception, and marketing are critical. Ultimately customer count and profits evidence how well a handset launch went.

    As I said in January, the N1 failed on all the above fronts, especially in marketing and failing to have a handset for prospective customers to touch. (Fact is, like I said in January) very few consumers buy handsets sight unseen. I said it was like a car. No one buys a car without test driving it, consumer-oriented handsets are the same. While we tech minded can buy simply by reading specs and looking at pics, no consumer is going to do that.

    Since consumer sales are where the money is made, the N1 was doomed as soon as Google made the decision to NOT sell it in stores.

    (But as I also said, I’m not too sure Google ever intended the N1 to be a device for the consumer. I still think it’s an experiment to test Google’s online ad effectiveness and to test the concept of a Google “AdPhone” (a device where apps are all free, but use generates ad revenue).

    A good example of round two to illustrate how complex all this is, I see so many people saying they are heading to Sprint and the Evo. Some say how the EVO will beat out all other phones. Not so fast folks.

    The EVO doing well is dependent on a lot more than simply that you like the phone and will be buying it.

    Here is a May 1st article I just read. All makes sense to me:

    “Sprint’s Q1 2010 reports showed a loss of 75,000 subscribers and $865 million.

    The giant began bleeding from the day it invested close to $35 billion to purchase the dwindling Nextel. Now we see it forking out more to increase 4G coverage across the US.

    HTC Evo 4G is Sprint’s last hope, literally.

    Sprint has a lot riding on the success of the HTC Evo 4G and looks at it as a beacon of hope for saving the company. However with the recent success of the Verizon Droid Incredible, which sold out on the first day of release, a lot of Android customers have already got their “fix” for possibly the next two years.

    If that wasn’t enough, news that the WWDC (Apple’s annual gig) was moved 2 weeks ahead, to June 7th, could be the final nail in the Evo 4G’s coffin.

    WWDC: iPhone 4G may now release before the Sprint’s HTC Evo 4G.

    Apple has always released their latest iPhones at the WWDC, so when we received word last month that they booked the venue for the 22nd we figured that the iPhone 4G release date was practically confirmed.

    Consequently, it was one week later than the Sprint Evo 4G release date i.e. June 13th. However new information surfaced yesterday (April 30)showing that the WWDC will happen on the 7th, making the iPhone 4G release well ahead of the Evo 4G.

    Can Sprint afford to let the HTC Evo 4G be the last to release? How well will it stand up against the iPhone 4G once customers get a chance to play with it? Should Sprint be thinking of moving the HTC Evo 4G release date to May just to be safe?”
    ____________________

    Given Sprint’s problems I would not be so quick to jump aboard the Evo train. (Sprint has problems if you agree that posting almost $1 billion in losses in three months and losing 75,000 subscribers are not good signs.)

  • Alex

    Its a great piece of hardware. I would not join, but I can understand why some would consider jumping ship.

  • tortionist

    While I enjoyed the article and it was well written, I even agree with most of what was said. I do disagree with anyone saying that T-mobile doesn’t have a good line up of phones, even Android phones. So, they’re not the best on the market. Who cares? The G1 was ahead of it’s time. The MT3g is a great phone. The MT3G 1.2 seriously rocks. It is a lot more responsive than the G1 and the original Mytouch with more memory and Swype. I have no use for qwerty keyboards now. T-Mobile has better offerings of phones than most carriers, especially AT&T. The only real issue is that T-Mobile has no superphone yet, where as most of the other carriers do. I’m patiently waiting for one. T-Mobile has superior plans and customer service. Personally I would never change carriers over a phone, when they have a lot of good choices. I would and did change carriers over their crappy service, billing and plans(AT&T and Sprint). I’ll never go back to either of them. I also here from family and friends who have Verizon, that they nickle and dime you to death, much like Apple and their I-Phone( which is sub par at best). It only has the fame and notoriety because it was the first touchscreen cellphone in the U.S. not the world. The G1 had a lot better offerings than the I-phone, but it looks like the I-Phone 4G will finally catch up. It took Apple 4 versions of 1 phone to finally beat out the G1( which was the first version). You all get the point. It’s about T-Mobile, not the superphone, although it would be nice to have one. T-Mobile rules.

  • jg01

    First , HTC and Samsung make good hardware….however, HTC has better support.

    Second, I am thinking very hard to whether I will purchase another ANDROID phone. When working with Android issues with T-mobile, GOOGLE has done very little to help. Their first update to my Mytouch crashed the phone, applications I install crash the phone or cause major performance issues and worst, they allow applications to automatically startup in the background after you have shut them down, to send your data from your phone to a server somewhere….and I DO MEAN SOMEWHERE( who knows where!). I DONT have those issue with my IPHONE or my WINDOWS MOBILE phone.

    Remember this folks, collecting your information and selling it is big business these day. That is how GOOGLE make their money…selling your information in some form…..did we make any money out of this deal??

    The editors of this article is bang on target……I am going back to my IPHONE…..I want to secure my data !

  • Brian

    With all do respect, I think you guys are missing the point of Nexus One. The Nexus One isn’t meant to compete directly with the iPhone, as Google stated many times in tech conferences. The point is the actually raise the bar and show the potential for the android platform and devices. Let’s be clear. It isn’t a “T-Mobile phone”. I am a T-Mobile customer, I blame T-Mobile for not having something like the DROID campaign in the works. This isn’t about marketing or selling in stores. If that was the case they wouldn’t be giving them out like party favors. The point of it is to actually provide a new bar for other android devices. For Verizon (Incredible) / Sprint (EVDO) that seems to be clear. T-mobile and AT&T, so far seems they can’t deliver. AT&T has the iPhone so you get the point.

    Now since we can rant. Let me rant about my frustrations. I am getting really tired of T-Mobile and their inability to show progress in their services. I read this blog daily HOPING to hear something about increase of tower rollout or a deal with clearwire. I am looking for ANYTHING, to show that T-Mobile cares about the future of their network. If anything, there is regression. Are we getting Femtocell? Is UMA dead? If not, will it be only on blackberry? What’s the status of the HSDPA+ rollout? What are they doing the improve the service. Now lets be COMPLETELY honest. The 3G issue the Nexus one “had”… TOTALLY T-Mobile’s weak 3G coverage issue. People refused to believe that T-Mobiles network would like that.

    Summary: T-Mobile needs to up the bar on services and deliver devices that people will want to switch carriers for. The MyTouch 3G or slide aren’t considered a “superphones”, they are phones that people won’t be so impressed with.

    • Brian

      Sorry, for my lack of grammar, spelling, readability.. etc. Please do your best to read. I did all this from my phone and I’m in a hurry =).

  • Jayy36

    I agree with everything the article says.

    I am also getting very tired of playing the super-phone waiting game with T-Mobile, they SERIOUSLY need to step it up. Sure, T-Mobile has the MOST Android phones in the lineup (G1, MyTouch, Cliq, Behold II, Cliq XT, & soon to be MyTouch Slide) but we want quality over quantity. All their Android phones are pretty much the same thing w/ a slight bump in memory and a keyboard or no keyboard. They all have that craptastic 529 MHZ processor, with the exception of the MyTouch Slide.

    T-Mobile really needs something good from HTC or Samsung (hopefully the Galaxy S coming to T-Mobile is true).

    I also CANNOT believe how a cell phone like the HTC Desire is going to U.S Cellular (the 7th largest carrier in the states) and NOT T-Mobile, seriously a phone like that would have better success on a bigger carrier.

    I don’t know if the people over at T-Mobile are on drugs and are unaware that they’re being left behind by the competition, but they really need to wake up and bring what the customers want. I’m really starting to believe that T-Mobile caters more to the teenagers and low cost people with these kiddy cell-phones, unlike the other 3 major carriers; Although AT&T is, in my eyes, left out of the Android competition.

  • Spokker

    The Nexus One made a profit for Google, if that means anything.

    iPhone users have reported the same “problem” with signal strength. Hold it from the top, you might have 5 bars, for example. Hold it from the bottom, you lose some signal strength. My friend can stick it up his ass and still get 5 bars, so I have to hand it to Apple for that.

    The real problem with the Nexus One is that people who bought it were the hardcore nerds with no lives and a chip on their shoulders. iPhone users, and even Droid users, are probably much more casual than Nexus One owners and probably don’t notice many of those nitpicks that the many frothing Nexus One owners have noticed.

    You people aren’t understanding one very important point, this is the phone Google sends to developers to try to entice them to develop for Android devices. If successful, and the jury is still out on that, this benefits all Android handsets. Android users benefit from the fact that the Nexus One exists, showing the developers the opportunities that Android offers, which results in better applications for counting calories and tracking ex-girlfriends.

    Some guy said he was going to report Google to the FTC because he has to occasionally reboot his phone to fix a touchscreen issue. I’m not sure what specific mental disease he suffers from. I’ve had to perform the occasional reboot on nearly every single piece of electronics that I’ve owned, from computers to phones to video game consoles, to fix some issue or another. It comes with the territory.

    As a Nexus One owner, I don’t care if people can touch it in stores, whether or not Google’s tech support is good (didn’t people know before purchase that you can’t exactly call up Google and chat? Google is self-service!) or what the sales numbers are. I’m very happy with the device.

  • Tomato

    First of all, great article and great comments, today!

    You almost had me falling off my chair when I read “the N1 is a failure”

    I had a N1 in my hands a couple of weeks ago and feel that at the moment, it maybe the only phone in the market that I’m interested in.

    The phone is only part of the equation. The carrier, the plans, also are important considerations. Also consider that the N1 will be first in line when Google wants to push out updates and bug fixes.

  • alex

    I say it should have been a tmo exclusive soldd through the store,and tmobile.com.google killed it I personally say I had problems ordering it nd I still dnt have one,I had to stop my family plan deactivate a line for $200,wait 2 weeks nd I still couldn’t said I was under a family plan so I just bought the CLIQ Xt which is alright but not thee best tmo started with android yet they aren’t getting the best phones,they need a exclusive phone powered bu android better than the HTC Droid Incredible

  • The Observer

    ooook, so are we really gonna ignore cyanogen put up a android 2.1 rom for mt3g and g1?

    • Andrew

      Ah yes, cyanogen for mt3g and g1. Yes, this hack is focused on T-Mobile phones, but our main focus isn’t Android. We could, if you would like, expand our range of articles to include all updates regarding hacks, mods, and changes for every operating system and device, but then we wouldn’t be a T-Mobile focused website.

  • Brian

    Google got cocky and though that their brand name would carry the nexus one. i guess their hubris bit them in the booty. serves them right.

    • Brian

      Read above. Not even close.

  • kash

    Great artic. I agree with about 60%! This N1 was for the super nerds and there for was judged at a different standard! The topic of the iphone, well I just hate it! Mainly b/c I don’t want what everyone else has! I’m not mindless! On the subject of Sprint ……who the f**@%&* are they? I know them but don’t know a soul who would use them! And verizon they had the worst line of phones out of all the carriers till recently pulled there head out of there rear! T-Mobile has great coverage, I don’t understand people when they claim this I live in bfe in idaho and get 3G, so don’t give me that! I have the original G1 and trust T-mobile will have a “super phone” soon!! Oh and just b/c I want a keyboard doesn’t make me juvenile! I’m a grown woman who doesn’t always want it the same boring way!!!