Oh woe is G1 data…

facepalm

Well today today marks the end of the one week free data period offered by T-mobile for those who pre-ordered the G1. Some customers report their data plan has been switched off by an obvious technical glitch inside T-mobile somewhere that is reverting them back to their previous data plan held prior to G1 ownership. *Warning, facepalm alert!*

Apparently the paid service which is necessary to access the phones features is not added on, thereby stranding G1 users without any data access. Just imagine grown men breaking down when they realize their Gmail isn’t syncing, which is quite the crisis if I do say so.

Fear not, the fix is quick and can be done via a quick call to T-mobile’s award winning customer care or by mytmobile and re-adding the feature all on your own. Imagine that, you can fix the problem all on your own, I just love it when that happens.

Have you suffered from this data debacle? Let’s hear if you’ve been affected in the comments.

Via Androidguys

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  • Nick

    No problems here. I got a txt from t mobile saying my new plan has been activated and to enjoy my G1

  • T1 Connect

    yea me too after going nuts for 3hrs but thats a big problem

  • richard

    1st of all, if you are thinking you can use T-Zones or your Sidekick data plan…you should be slapped in the first place. People need to read the terms, and call back to make sure they are on the right plan! nuff said!!

  • T1 Connect

    sorry no big problem

  • yeah, it happened to me yesterday. i called customer service and they fixed it.

  • david

    My G1’s G3 stop working…when I called support I was told I did not have the data plan, (which I had for the past 10 days). Had the $19.95 on my N82 and when I got my G1 put the sim into the G1…which has been working the past 10 days…they turned it (@24.99) on and removed the $19.95 data plan saying that all pre-orders had FREE G1 until their plans start date. I had to do a master reset, which lost all my settings and now everything is working again. I wonder if I had just done a master reset if I would still have been on the $19.95 (WITH G3)…hee, hee…
    =================================================
    Anyone get the data connection to laptop/N810 yet?
    When the Flash is working, for my internet webcam, these two items would fill out my major needs…

  • david

    Just got a text message saying my request for update has happen…did last night about 6pm…just wait and everything will work itself out……GO G1 !!!!!!!!!!!

  • dnL

    It happened to me, I called and I was off the phone in 5-10 mins. Just took a while for the data to come back, but all is good.

  • 3G works fine in Boston. On a Dash (Edge connection) I’m getting faster then edge speeds. Who buys a G1 without a data plan anyway? Musta thought it was a sidekick. There’s going to be an influx of drug dealers returning their sidekick then.

  • Kaminsky

    @ OrficeOfObscenity

    ROTFLMAO! ! would have to agree with you. There are several in my neighborhoods with sidekicks and they all flocked to Tmo this morning to get the G1, but I want to know who is going to have them when they come to Wali-World

  • macho

    I got that text yesturday I’m good thus far loving my g1 baby!

  • WheresMyG1

    They shut mine off twice! *tosses sidekick out the window* this love affair is oveeeeeeeer

  • D

    Ok i have a Question.Can some walk me through on how to get my msn mail forwarded to my phone through gmail?i set it as my default account on gmail but thats as far as i no.Whats next?

  • D

    Anyone get there RC29 update yet? I still havent gotten anything.

  • WheresMyG1

    Hey has anyone tried the IM all in 1 application???? Does it work better than the IM that comes loaded on the phone? Does it still sign you out randomly??

  • T1 Connect

    d use mobile.msn.com login and bookmark it logged in put it on your desktop one touch access to hotmail msn and live cause i didn’t see a option for it either

  • D

    @T1
    Thanks
    Has anyone gotten the update yet?
    Also if you guys are waiting for the video recording app or anything real good like the touch qwerty pad,i’ll assume its coming no earlier than Jan because Google is not allowing anyone to charge for the apps till then so im almost certain the video recording app is ready but won’t be released till Jan.I’d charge for it if i was the creator.

  • D

    @David
    You got the RC29 update or just a msg letting you know you’ll be receiving it soon?

  • T1 Connect

    @d ok if you have a old msn and it hasn’t been upgraded to the new live style hotmail please read above if you have the new visual stlye click options, more options and forward to another email.

  • Caseybea

    No problems for me– I got a text about 2 hours ago that said:

    “Free T-Mobile Msg: We made the change you requested to your account effective Oct 29 08. Visit http://my.t-mobile.com for details on your current plan.”

    So, I logged in, and see the G1 data plan as expected.

    Woof.

  • brian-y

    i had called t-mobile and was talking bout something else than the data plan . the lady on the phone noticed that i had the wrong data plan for the G1 and she changed it . like that . a couple of days from the end of the free data plan thing . im good just call t-mobile

  • D

    @T1
    I have new live style msn but im not seeing the option to forward it to another email.

  • T1 Connect

    @d to the right under your email address next to a blue help sign click optoins at the bottom of the drop down menu that appears it says more options click more options it will take you to a new window in plain view u will see managae your account click forward email to another email account. click on that and well you’ll know the rest. enjoy

  • D

    @T1
    From the desktop i click windows live mail.When it opens up i look to the right like you said and i see my email address next to the help sign.In the drop down it says change display pic,view windows live account info and change sign in ID. That’s all i’m getting.Am i doing something wrong?

  • oakie

    for those who may have reverted back to their previous smartphone after being dissatisfied with their G1, take note:

    if you switched your services back to the unlimted internet plan, check your account, as they likely re-added the G1 service ON TOP of your data plan. just call CS asap and they’ll remove it so you dont get double billed for data.

    this just happened to me this morning; i ditched my G1 last week due to dissatisfaction and had my original unlimited internet plan put back on and the G1 data plan removed. yesterday, i had no data, so i called CS and they noticed my data plan was removed… no biggie, they just put it back on. this morning though, the G1 data plan was back on my account ON TOP of my unlimited internet data plan after checking my account online. they killed the G1 plan off, AGAIN, and said there should no longer be any issues.

    so to those in the same boat as me, keep an eye on your account and make sure to remove “T-Mobile G1” as your phone in your online account. you also have to have CS remove the G1 plan since your services wont allow you to manually remove it online.

  • T1 Connect

    ok i know what ur doing now ur using windows live mail desktop. the instructions i gave u b4 can only be performed by logging into live mail from your web browser it cannot be performed by any external mail clients like outlook live mail desktop but can be performed from msn explorer 9.5. just follow the instructions i gave u via web(preffered)or via msn explorer.

  • D

    ok is the site to log in from home.live.com?

  • Galen20K

    Yeah Last Night Data Went Dead Right at 8:19pm Eastern, an EXACT Week after I had Activated my Phone Last Wednesday at 8:19pm.

    I’m Amazed at JUST how EXACT they Were to the MINUTE for that Week Long Free data! lol

    I had already Remembered that they gave us all One week Free data to give them time to Switch on our G1 Data Plans and Obviously they had forgotten to turn my NEW plan on and Didnt see it On my MyT-Mobile so I called immediately and 20 Minutes later my Michigan 3G was Swimming Again!!!

    – D

  • Tyler

    So tomorrow when I get mine, the best idea is to check MyT-mobile and change my plan around? Like remove the $14.99 unlimited text and switch on the G1 Data? Just so that I don’t have to do things twice.

  • cubs

    Mine stopped working and took 24hrs to work again after the plan was added. grrr

  • Tyler

    Ok, so what if I do this. Since I have a temp phone that doesn’t need data. Can I make the change like right now and be able to use the G1 Data’s unlimited texts?

  • barokzi

    mine stopped working yesteday late morning and had to call in CS. I initially thought that the 19.99 dataplan i’ve had for a long time was the one i’m using but she said already been deleted but she did fix it right then and added the G1 data plan. All I had to do after that was turn off my G1 and then back on… anyone else got some extra minutes or $ credit ?

  • aj

    I woke up Wed morning and mine was dead. I called CS about 6:30am and it was back up and going by 7.

  • vasillalov

    I got my phone on the first day it hit the stores. I actually waited in line. When they upgraded my existing plan to add the G1 data I asked for the $24.99 plan with the 400 messages. That was early in the morning. When I got back from work, I logged into mytmobile account and I saw that the G1 data plan was not there. So I added it myself on the web site and an hour later I got my SMS confirming the plan change.

    This “glitch” has been in their system long before they started selling the G1 in the stores. It so just happened that the “stink did not hit the fan” till the free trial data plan expired for some users.

    Honestly, I am shocked how people will go through an upgrade process knowingly that it will require change in their plan and contract and still not check their online account to verify things.

  • Victor Woodroffe

    Congrats to all my fellow existing tmobile customers, we have now been officially ripped off. When they release the G2, they will find another excuse to raise our data plans yet again. “Tmobile’s award winning support”. Yeah right blog guy.

  • T1 Connect

    aint that bad i like it. sure it has problems but you know theres nothing perfect, plus i kida like the change from winmo plus the 3g is pretty good.

  • Kevman420

    No RC29 update here yet.
    I did not know the week was Free.
    Dang month should have been Free with all the problems I had.
    :-P

  • Kevman420

    I think my battery is running better for some reason.
    Do these batteries need training like the old ni/cad’s?
    I thought they did not need that.

  • T1 Connect

    i dont see why its not a push think thanks to you i had to ask if my data plan was on my account and she said no. she had to put it on, and on top of that there wasn’t any umts yesterday til this morning in ny. i felt naked, but i love my phone

  • Kevman420

    @T1
    what up T
    If i head north from my current location my 3g comes in great.
    where I live must be on the cusp because I am forever in and out of 3g. but do have 3 bars. head north i get full bars.
    Wish I new how to install a 3g repeater on my property. Or even know if someting like that was available??? hmmmm

  • T1 Connect

    na you dont wanna do that had to go change a satellite dish atop harlem hospital and they have repeaters there when i got close i felt funny and wavy like power was coursing through me but this morning when i woke up had my data back and in they netwrork was flowing better and stronger also my battery seems to be doing better than when i first got it.

  • Kevman420

    @T1
    was your body warm
    always bring a bag of popcorn unpopped with you see what happens. hahaha
    Wonder what frequency it operates at? Gotta be microwave range right? Anything past a 5.8ghz wireless house phone is in that range I believe.
    Oh well the technolgy is fun no matter how much we cook… hahaha

  • Kevman420

    Hey has anyone tried any 3rd party apps outside Market?
    Any luck or not worth the risk?

  • D

    hey Kevman420.So i see your loving the G1 now huh.Your no gonna return it no more?

  • T1 Connect

    i refuse to install 3rd party apps until i get the ship rom for the g1 just in case.

  • mark

    okay let’s get some more Behold news?!?!

  • macho

    3g is just great I swear every where of gone from down town new york and even where I’m from the bronx I get great 3g t1 how good is it for you I love this g1 only issue is the aim yahoo is good msn and google talk is the best I have a tons of app I downloaded. On tmo crew you guys gotta download this one called “Dial Zero” its awesome

  • Armo

    i know this is off topic but the BB Pearl Flip is officially available in red from t-mobile.com

    sorry if that old news.

    @ mark, i agree, gimme that behold! lol

  • D

    @macho
    Glad ur enjoying ur G1.I’m in the Bx and I get perfect 3g data.If yourt mentioning the AIM issues cause it doesn’t have original AIM sound when you receive an IM then do what I did.Go to your sound folder on your pc aim and copy it to ur sd card.then set it for aim using extended rings. I love my Aim so far.

  • macho

    no my issue is when I signed on and I select a buddy to chat with instead of that person’s sn my sn shows up so its like I’m tt to myself if anyone know how to fix this let me know thanx

  • Kevman420

    @D
    I always liked the G1. I hated what was happening to me. Only normal I would think when my bill is over $400.00 for this thing plus service.
    I am keeping it.
    The only reason I am is cause I am currenly not working.
    If I was working, I would HAVE to give it back as it would NOT get me through the 10 hr. work day.
    What can I say? Its the truth.
    Having said that, I love it.
    Still no patch and my POP does not work, but I am getting by with Google.
    Kinda think thats what they wanted. Thats why I was so angry.
    I mean I came from Blackberry where messaging is just NOT and issue. PERIOD!!! Not email or SMS text. Which I do still have issues with, I am just very patiently waiting for patch which STILL has not come.
    PEACE

  • bonh

    pwned

  • SheShe

    I got the text too :D

  • D

    @sheshe
    You got the text saying u will get an update soon or you got a text containing the update?
    @kev
    I understand man.I hope your issues are fixed soon.
    @macho
    I don’t have that issue with my aim although it happened to me with my wing with one person.that issue is with aim.I haven’t had that prob yet.also the connection prob is also with aim as it used to happen on my wing all the time.

  • T1 Connect

    what did it say sheshe

  • SheShe

    I’m talkin about the data I didn’t read all the comments

  • D

    @sheshe
    Lol you pulling a holloween prank on us huh.Be more specific next time.
    I started getting excited think maybe my update msg is on the way.

  • macho
  • the.arctic

    My data services stopped yesterday. Though when I called Tmo they seemed to think that killing my data was the normal way to do things. They apologized, but this was apparently their plan all along.

  • T1 Connect

    i know someone who’s gotten thier rc29 at 7:40am this morning but im still waiting in mine. and waiting and waiting…..

  • Kevman420

    Hey see if anyone can figure out what RC29 string is for update. Maybe we can manually do in that update screen.
    Anyway still waiting here in Jersey. I think I am gonna go do some 4×4 ATV riding in the woods. Test my G1 GPS. Ya thats sounds like much more fun. Going to test G1 in the wild! Yamaha Grizzly 350 here I come. G1 mounted on handlebars!! Hope its vibration proof!!! LOL
    HAPPY HALLOWEEN ALL!!!

  • T1 Connect

    wait for me kev lol but i did that last week in long island gps is off target. and i dont think its a link cause i asked the person for the link and they said i could happen like that.

  • david

    market down…or is it my G1 acting up…….No RC29 yet SF, CA

  • D

    Market is working well I think maybe ur 7 day triak is finished lol.
    It seems the more and more I read up on the top apps I’m more excited for jan to come so they can start charging us because that’s when the real apps are being realeased.don’t wanna pay but i’d rather pay like 5 bucks sooner to get my apps than wait 4ever.

  • Tyler

    I just got mine and the touchscreen stopped work. :-(

  • WheresMyG1

    For people who have gotten their update or know someone else who has…what differences do you see??

  • 713 STUNNA

    Im starting to get pissed ever since they switched my data 2 days ago i been having nothing but probs with this phone it loses signal all the way alot that i cant even make calls or i cant browse the net or get on the market at all and this is happening alot.

  • macho

    so in Jan nothing will be free ? i thought it was like the iphone some app are free and some you pay for

  • T1 Connect

    its just like what u said macho except we will get more free than paid. they way the market it going now theres probably gonna be a thousand free apps by jan and when the charging starts well we just gotta pay up if its worth it.

  • Kevman420

    713 Stunna
    They def got some issues with there network.
    I got same issues.
    Kinda frustrating aint it. Especially when you know it was working fine.
    Now have fun trying to get it resolved.
    Anyway
    took G1 in the woods for GPS use and it performed great. I use the cardio program to track my riding. I need an ATV program to track my quad mileage. Cardio program works well. I just want to be able to see MPH through GPS. I bet its on its way.

  • D

    @macho
    There will still be free apps but the best useful 1z such as video recording and qwerty touch pad I would think is not free.
    If u think of how much money an app like that will make even if its $1 then I will say that i’d also charge to.

  • Tyler

    Nevermind, false alarm with the touchscreen

  • 713 STUNNA

    Kevman420 It is real frustratin because it is true what your sayin bout it was working fine before 2 days ago now its actin up and not actin right at all.

  • macho

    i agree the real cools ones youre gonna have to pay for i dont mind

  • T1 Connect

    @d i finally got a program to transfer my msn contacts to gmail perfectly

  • Kevman420

    Wow just took survey for TMO. Gonna take another and get paid $20.00 bucks to do so. Gotta keep it confidential. Content that is.
    They gonna get honest answers from me. Feel honored to be able to give input!!
    Real input not made up stuff!!! I’m as honest as they get!!!

  • D

    @T1
    whats the program u found to forward msn to gmail?it would be a big help because i hate having to use mobile msn although its the same.i just like pc version to everything lol

  • Kevman420

    What great therapy a G1 and the woods can be! I feel great!
    Man I love this G1!!!

  • T1 Connect

    ok im gonna setup a video for you and hit u with a url cause i just got super busy but ill find you and kev what is g1 therapy????

  • Kevman420

    Mannnn Im talking bout totally connected, complete communication, deep in the woods. GPS tracking. Photo’s. Man I had 3 Red Tail Hawks fly over head 3!!! One huge White tail Buck look right at me and my G1 in hand. ATV tracking and trails I traveled. Awesome!!!
    Dats G1 therapy!!! LOLOLOL!!!

  • Kevman420

    They gotta get me a video app though I will be REAL happy!!!
    And speed my dang camera up the freaking deer ran away!!!

  • Kevman420

    Then I go to pick my kids up at school only to use G1 again. I notice the school got their wireless network wide open. Notify the principal and save tha day!!!
    Man this G1 is alright!!!

  • T1 Connect

    David I don’t know what u did but tmonews looks sweet right now on the g1 eveything is so organized and clean

  • T1 Connect

    Oops that’s me my bad still looks sweet and I have no idea what I did

  • bonh

    Anyone wanna forward their update text to me? :D

  • Tyler

    :-( My touchscreen has fully stopped working. T-Mobile has no idea when I can get a replacement.

  • D

    @T1
    Thanks man.Can’t wait for that video ur putting up.big help.thanx again.
    @kevman420
    My gps is off so utr lucky to have 1 that’s accurate.They need to make a fix for the gps to make it accurate.

  • T1 Connect

    Ok my friend told me that rc29 is hardly noticable. Didn’t see any difference in places areas except 1 the mail, yes everyone were getting a fix so be patient I guess and u know good things are coming.

  • USCmed

    I got the update two days ago and i have noticed zero changes meaning that my g1 is still working fantastically. is that a word??? in any case, still have had no issues and keeping my fingers crossed. my buddy came up to me today and was really impressed with the phone and is probably gonna get it now. viva le revolucion!

  • DiZzY

    It happened to me. I didnt have any signal at all. I tried looking for a network and there was an error with my sim card or something. I restarted my phone a couple of times and when it restarted I had 3g signal but lost it soon after. I called tmobile and the fixed. So that problem was fixed but my whole restarted by itself and freezing problem has yet to be solved lol…

  • macho
  • T1 Connect

    ladies and gentlemen i have just updated my g1 to rc29 from my sd card and it was easy. very very easy

  • T1 Connect
  • dat chyk

    Got my update this morning but there really are no visible changes because I wasn’t having problems with it anyway. Seems like my battery has been real drained today tho and I’m on edge. Oh well, as long as it fixed the security leak…I’m good. :)

  • T1 Connect

    now they’re is a little usb icon on top of the screen when u plug it in.

  • D

    Guys i just spoke to T-Mobile and the update will be on everyones G1 by the 11th as they also now have an android help dept.I think i’ll wait out because the 11th is not far plus it will be done by the 11th.My phone works perfect so im gonna be patient and not take the risk of manual update.
    ALSO you guys have to get dial zero app from the AM as it works very well.i hate having to here the automated system.Direct line is much better.GO G1 Woo Woo!!!
    @T1
    Dont forget that forwarding video

  • D

    See boys with patience comes virtue.As im bloging this my update is updating.I was in a phone call and the call dropped and said you have an update….Yah.Woo.Woo
    Also you can have wifi on cause mine is on.Enjoy everyone as im part of the new update gang lol

  • T1 Connect

    @d ill take care of that when i get home later. yea but i tried dial zero yesterday to call customer service and it worked went straight to a rep. its a nice app

  • D

    Yeah i love my dialone app.it work for me 2.

  • T1 Connect

    I finally took my g1 to the place where I first saw the g1 back in august on the here she is post that tmonews posted. I remember I was feining for news about the phone and that article popped up on my wing as a new rss feed. I also remembered we all saying how ugly the phone was and was debating if it was the actual g1. well it was and she’s not so ugly. ahhhhh memories.

  • Jesse

    Just commenting… I had to call in an manually reactivate my data services last Wednesday. Also, still no link to RC update.

  • Slater

    I have not found the best article for my comment, but i finally got to demo the G1 yesterday in a local store and needed to say that i feel like any and every review i read was way too conservative in depicting the greatness of this phone. there will be some to disagree with me on that point, but i cannot even express how inspirational this phone is. geeze, i can’t believe t-mobile was able to land it in their line-up.

  • Ammed

    (i found this on a blog and it worked mircales for me. Called cc 8 times and still no luck alwasy just battery, sim, and then i dont know whats wrong wait 24hrs)

    This works as long as your data plan is still in place there seems to be 2 possibly 3 scenarios happening here

    #1 Most common, It appears there is a bug with our phones software (hopefully not the hardware ) and if your phone goes into sleep mode for an extended period of time, when you wake it up and unlock it your data does not work, but the phone and gmail do work, to fix this it DOES NOT REQUIRE A REBOOT! simply switch the phone to airplane mode OR switch 3G off and back on (wait for edge to takeover b4 switching back) this will force your phone to reconnect the data connection to the cell tower and it should be working again

    this scenario is what is happening to my phone I have had my phone sense 10/24 and the first 5 days i never had this problem last Thursday it started happening. I think it may be that the data network is getting overloaded by new data users going crazy using their phones and i say this because i have definitely seen some big decreases in the speed on 3G in the past few days. This might be a semi-intentional thing the towers are doing to try and cope with the demand for data on them by disconnecting the connection on phones that have not requested data in a certain time frame prob. around 20-30 min

    It is worth noting that i went out shopping today for 3-4 hours went all over the place and wither i was driving or in a store i had imeem streaming music on my phone and never lost connection once so this backs up what i’m thinking is happening here

    #2 if your a preorder customer or had a tmo account before you got your G1 take a min to check your services on the tmo site to make sure you have one of the 2 G1 data plans on your account as some people have had theirs dropped from their account and lost service due to that,no amount of rebooting or reseting data connection will fix this you need to call CC and get it fixed

    #3 Using an old SIM card from another phone, this one is less common and somewhat sketchy on if it works or not but some people have had issues related to this as well as other issues on their phone and it appears was caused by using a SIM from a differient phone and not the one the G1 came with, if this is your case you should get it switched out