Report: T-Mobile’s Yearly Upgrade Program Faces Customer Complaints Over Lost Trade-Ins

If you’re planning to trade in your phone to T-Mobile, you’ll want to hear this cautionary tale. Several customers have reported nightmares with the carrier’s Yearly Upgrade program, where shipped trade-in phones mysteriously go missing or get misidentified—leaving them without their old phone, without their new phone, and stuck with a bill. According to PhoneArena, one customer sent in his iPhone 16 Pro but received … [read full article]