Tag Archives: Assisted Support

T-Mobile prepping updates to Assisted Support and SIM card charges, leaked docs show

T-Mobile is making someĀ updates to the charges that it applies when you buy a new phone. T-Mobile employees are now undergoing training for Assisted Support charges. Documents viewed by TmoNews show that customers will be assessed a $20 Assisted Support fee for new postpaid device activations performed in a retail store, through virtual retail, or through customer care. These include new devices purchased from T-Mo, Bring Your Own Device, Bring Your Own SIM, devices activated on [read full article]