T-Mobile Changing Restocking Fees, Now Based On Device

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T-Mobile is set to make some sweeping changes to their restocking policies on May 22nd. In an effort to “offset the costs of processing and restocking devices for certain types of device exchanges and return.” Therefore restocking fees will be based on the type of device being returned or exchanged:

  • $25: Phone-first handsets and laptop sticks
  • $50: Smartphones
  • $75: Tablets and netbooks

This represents a sharp contrast from the existing restock fee of $10 and we’ve been unable to discover the reasons for the change. Perhaps T-Mobile is trying to stop people from testing multiple devices or work toward right fitting customers better? Just a thought.

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  • Guest

     Not all stores have live demos!

  • JayDubya

     Maybe they are doing it because of the flood of borked G2x’s that have come back… They just need to acknowledge the problem and not give attitude to customers just because “they haven’t had that trouble with theirs”. 

  • Julian

     If there’s a problem with people returning phones, then don’t sell shitty products.  A $500 phone should be high quality.  People are waaay too use to large amounts of cash that it has become our state of mind that we should be ok with a several hundred $ item that is a piece of crap?  I’ve had 5 g2x phones.  I finally got one without screen bleeding and major problems. Took almost a month with pretty much no phone due to constant reloading apps, contacts, inputting settings, catching up on missed calls, emails, texts, etc.  You can’t tell people that they are too “picky” when their phone shuts off in the middle of a business call and costs you a sale worth potential as much as the phone, large amounts of time to get replacement, loss of communication due to no phone, or a screen that is bleeding so bad you can’t read your texts.  On a positive note the phone is awesome now that I have a good one.
    Oh forgot to mention the CSR and PDA tech reps that are either told to lie to customers about these supposed problems they have “never heard of”, or just pass the buck to another rep and you get to start all over.  I had one that didn’t even know what a PDA was, and he was their tech support! Been with this company for over 8 years and the last year the company has taken a serious down turn.  BUT at least they have implemented that new phone exchange program for old phones when you upgrade.  thats something ive been hoping for for a long time :)

  • Julian

     *spending large amounts of cash—– Correction

  • Vyipee

    Maybe it’s to compensate for the change in their data plans?

  • JoeBlow

    Not all stores have demos. Ive been through a MT4G, two G2X’s, and now on a Galaxy S 4G because of bona fide issues. The MT4G dropped calls and connection all the time. Both G2x’s had pitiful data download speeds (100 kbps in full bar 3G areas) and rebooted constantly. I’m so far pretty satisfied with the Galaxy S 4G! They tried to get me to pay the $50 restock fee today, and I flatly refused, as it’s not my fault that the devices were faulty. These are expensive devices, and if I’m not 100% satisfied, then I will exchange until I am satisfied. These areas too pricey to accept quality control issues as the norm. As for those that dont hold the carrier responsible for device quality, you are a sucker. A company should stand behind any product or service that it’s sells, period, and I believe that philosophy is important in any business.

  • http://twitter.com/remusrm Remus Raul Muresan

    I got the prepaid blackberry and they did not inform me of a restocking fee and only after they charge you and print a receipt it shows, and is not stated how much and for what.  Also it says ” you may be”  does not say for sure and that is illegal in California.  They wanted to make me suck it up but called the fraud department and they cave when they found out they will not authorize the transaction.  It sucks.  They said I should read my receipt before I sign.  I can only read it after they charge me and i already sign, not just that but after they said but I opened it, but they did to activate it.  This is catch 22 for sure.

  • http://twitter.com/remusrm Remus Raul Muresan

    I got the prepaid blackberry and they did not inform me of a restocking
    fee and only after they charge you and print a receipt it shows, and is
    not stated how much and for what.  Also it says ” you may be”  does not
    say for sure and that is illegal in California.  They wanted to make me
    suck it up but called the fraud department and they cave when they found
    out they will not authorize the transaction.  It sucks.  They said I
    should read my receipt before I sign.  I can only read it after they
    charge me and i already sign, not just that but after they said but I
    opened it, but they did to activate it.  This is catch 22 for sure.